Cellphone Mate SureCall GUARD-2QR Dual band public safety signal booster User Manual
Cellphone-Mate Inc. dba SureCall Dual band public safety signal booster Users Manual
Users Manual
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SureCall Guardian2 QR (Quick Response)™ User and Installation Guide Public Safety Bands BDA for First Responders Supports 700 MHz (FirstNet Ready) and 800 MHz bands 07.13.2018 FCC Notice FCC NOTICE The SureCall Guardian2 QR signal booster is a 90.219 Class B Device. Under Section 90.219(d)(5) of the Commission’s rules, all Part 90 Class B signal booster installations must be registered with the FCC. In February 2013, as part of the Commission’s efforts to support the continued use of signal boosters in the Private Land Mobile Radio Services and Public Safety Radio Services, the Commission adopted a registration requirement for existing and future Part 90 Class B signal booster installations. The Commission found that a Class B signal booster registration system would be a valuable tool to help resolve interference should it occur. All Part 90 licensees and signal-booster operators must register existing Part 90 Class B signal boosters with the Commission by November 1, 2014. In addition, any new Class B signal booster installed after November 1, 2014 must be registered prior to operation. Filing Registrations. To register a Part 90 Class B signal booster, go to the Part 90 Signal Booster Registration and Discovery page at www.fcc.gov/signal-boosters/registration. Enter an FCC Registration Number (FRN) and Password in the upper-right corner of the screen. Then click on “LOGIN.” On the Signal Booster Information page, enter either (1) latitude and longitude (in decimal degrees) of the booster location and click on the “Get Address Info” button; or (2) the booster, city, and state, and click on the “Get Lat/Long button. The registration tool will provide a map of the booster location to verify the location is correct. Next, check the box(es) for the frequencies within the operating range of the signal booster and enter at least one call sign associated with the booster. Then enter the filer’s Company Information (Company Name, Company Attention, Address, Email registration, enter Signature Information (Title, Name), and click “Submit.” The system will generate a confirmation, including a booster ID number, which you may print for your records. Each booster must be submitted separately. Using the links in the upperright corner of the Signal Booster Confirmation page, you can “Add a Booster,” “View Your Boosters” or “Log out.” Table of Contents FCC Notice.................................................................................................................................................................................2 Chapter 1: Introduction & Overview...........................................................................................................................................4 1.1 Product Overview......................................................................................................................................................................................4 1.2 Package Contents.....................................................................................................................................................................................4 1.3 Additional Items Needed...........................................................................................................................................................................4 1.4 Key Features & Benefits............................................................................................................................................................................4 1.5 Optional Accessories................................................................................................................................................................................5 1.6 How it Works..............................................................................................................................................................................................6 1.8 Single vs. Multiple Carrier Operation........................................................................................................................................................6 1.9 A Word About Safety.................................................................................................................................................................................6 Chapter 2: BDA Interface & Connections...................................................................................................................................7 2.1 Guardian2 QR BDA Interface Overview ...................................................................................................................................................7 2.2 RF Interfaces (A1 & A6).............................................................................................................................................................................8 2.3 Power Interface for 110VAC or UPS Output (A5)......................................................................................................................................8 2.4 DC12-20V Interface (A9)...........................................................................................................................................................................9 2.5 RS-232 Connector - (A3) ..........................................................................................................................................................................9 2.6 Alarm I/O Interface (A2)..........................................................................................................................................................................10 2.7 RF Module Summary Alarms Trigger Criteria..........................................................................................................................................11 2.8 VSWR Alarm Trigger Criteria...................................................................................................................................................................12 2.9 Load Restrictions.....................................................................................................................................................................................13 2.10 Ethernet Interface (A4)..........................................................................................................................................................................13 2.11 USB Interface (A7)................................................................................................................................................................................14 2.12 Alarm LEDs (A8) ...................................................................................................................................................................................15 Chapter 3: Planning the Installation.........................................................................................................................................16 3.1 Installation Overview...............................................................................................................................................................................16 3.2 Exterior Antenna Overview......................................................................................................................................................................17 3.3 Interior Antenna Overview.......................................................................................................................................................................17 3.4 Antenna Separation.................................................................................................................................................................................18 3.5 BDA Location .........................................................................................................................................................................................19 3.6 Accessories.............................................................................................................................................................................................19 3.7 Need Help?.............................................................................................................................................................................................20 Chapter 4: Installation..............................................................................................................................................................21 4.1 Soft Installation........................................................................................................................................................................................21 4.2 Exterior Antenna......................................................................................................................................................................................21 4.3 Interior Antennas.....................................................................................................................................................................................22 4.4 Mounting the BDA...................................................................................................................................................................................23 Accessing Registrations. Each registration will be available to the public on the same day it is filed with the Commission. Registrations may be accessed at: www.fcc.gov/signal-boosters/registration. Click on “View All Boosters” from the Part 90 Signal Booster Registration and Discovery page. The registrations can be searched and sorted by booster ID number, name of the filer, city, county, state, zip code, latitude/longitude, or call sign. Chapter 5: Configuration & Testing...........................................................................................................................................24 For further information please contact the FCC Licensing Support Hotline at (877) 480-3201 or submit an online help request at https://esupport.ffc.gov/onlinerequest.htm. Support hours are Monday thru Friday, 8:00–6:00 p.m. Eastern Time, except for Federal holidays. Chapter 7: Sentry Configuration & Monitoring..........................................................................................................................28 5.1 Powering on the BDA..............................................................................................................................................................................24 5.2 DIP Switch Configuration.........................................................................................................................................................................24 Chapter 6: Testing And Troubleshooting...................................................................................................................................26 6.1 Band LED Conditions..............................................................................................................................................................................26 6.2 LED Conditions........................................................................................................................................................................................27 6.3 Testing & Troubleshooting......................................................................................................................................................................27 7.1 Sentry Software Introduction...................................................................................................................................................................28 7.2 Software Installation................................................................................................................................................................................28 7.3 Hardware Installation...............................................................................................................................................................................32 7.4 Configuring the Booster System..............................................................................................................................................................34 Chapter 8: Safety And Compliance..........................................................................................................................................40 8.1 FCC Compliance ....................................................................................................................................................................................40 Chapter 9: Specifications.........................................................................................................................................................41 Chapter 10: Warranty...............................................................................................................................................................42 10.1 Warranty Periods...................................................................................................................................................................................42 10.2 Three-Year Product Warranty................................................................................................................................................................42 10.3 Limitations of Warranty, Damages and Liability....................................................................................................................................43 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com Introduction & Overview Introduction & Overview • 1.1 Product Overview Automatic oscillation detection and protection system powers down the BDA to prevent harmful radio interference. • Automatic gain control (AGC). SureCall’s Guardian2 QR is a bi-directional communications amplifier for police headquarters, fire stations, hospitals, and other first-responder facilities. The BDA services the full public safety 700MHz and 800MHz bands. • Features built-in SureCall Sentry remote-monitoring system with Ethernet port. The Guardian2 QR significantly improves the quality of crucial first-responder communications in buildings with weak signal strength. For optimal coverage, the BDA uses built-in safeguards to eliminate interference to public-safety networks. It meets NEMA 4 type requirements, and is upgradable in the field. Plus, the Guardian2 QR offers the industry’s best three-year warranty available. SureCall provides many optional features and accessories for the Guardian2 QR Amplifier. See table below: CHAPTER 1: INTRODUCTION & OVERVIEW 1.5 Optional Accessories Splitters and Couplers SC-WS-2 Wide Band 2 Way Splitter The Guardian2 QR is enclosed in a NEMA-4 compatible housing, and enhances the coverage area of first responder radio communications for in-building applications. It is equipped with bi-directional paths (down-link & up-link) for transmit and receive frequencies, and advanced filtering technology for low-noise amplification of signals. SC-WS-3 Wide Band 3 Way Splitter SC-WS-4 Wide Band 4 Way Splitter SC-C-6 -6dB Coupler 1.2 Package Contents SC-C-10 -10dB Coupler Outdoor Antenna Options Your BDA box contains the following items: • Guardian2 bi-directional amplifier SC-288W Wide Band Omni-directional 50 ohm Fiberglass Antenna 3 to 4dBi (includes mounting kit, 698-2700 MHz) • NEMA-4 rated housing SC-230W Wide Band Yagi Directional 50 ohm Antenna 10 to 11dBi gain (includes mounting kit, 698-960 & 1710-2700 MHz) • AC power cable • DC power cable and connector • Alarm cable and connector • Ethernet connector • Mounting kit SC-222W Wide Band Dome 50 ohm Antenna - 3 to 4dBi (includes mounting kit, 698 -2700 MHz) SC-248W Wide Band Panel 50 ohm Antenna - 7 to 10dBi (includes mounting kit, 698-2700 MHz) Plenum Cable SC-PL-30FT 30' SC400 Ultra Low Loss Coax Plenum Fire Rated Cable with N-Male connectors - Orange 1.3 Additional Items Needed SC-PL-75FT 75' SC400 Ultra Low Loss Coax Plenum Fire Rated Cable with N-Male connectors - Orange The Guardian2 QR needs the following additional components for a complete install: SC-PL-1000FT 1000' SC400 Ultra Low Loss Coax Plenum Fire Rated Cable - Orange • External antenna • Lightning protector Ultra Low Loss Cable • Cable splitter if installing multiple antennas • Sufficient SC-400 ultra-low loss interior/exterior cable, 50 ohm • Multiple antennas (omnidirectional domes and/or panels by SureCall) • Grounded surge suppressor for DC power supply 1.4 Key Features & Benefits Inside Antenna Options • Suitable for large coverage areas. • Extends signals in areas with poor coverage due to geographical location and/or building design. • Powerful in-building BDA with 31dB of adjustable gain level. • NEMA-4 rated amplifier housing. No additional NEMA enclosure required. • Integrated 7-pin alarm and UPS port for external battery backup. • Power control maintains maximum output power at 26 dBM. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SC-006-1000 1,000' SC600 Ultra Low Loss Coax Cable. Connectors not included - Black SC-LP Lightning Protector SC-ATNR-5 5 dB RF Attenuator SC-ATNR-10 10 dB RF Attenuator SC-ATNR-20 20 dB RF Attenuator SC-CN-09 N Male Crimp Connector, 400 and Plenum Cable SC-CN-12 N Male to N Male Connector SC-CN-16 N Male Connector, 600 Cable SC-Mount-Pole L Bracket mount with U bolt hardware for donor antenna mount to J-bar SC-Mount-JBar Steel 1 inch J-Bar mount for donor antenna. Antenna mount not included Accessories & Connectors SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com BDA Interface & Connections Introduction & Overview 1.6 How it Works The Guardian2 QR amplifies signals that reach a building from the nearest radio tower, and from radios inside the building going back to the tower. This compensates for weak reception caused by distance, topography, building structure, etc. The BDA receives the signal from an outside antenna, amplifies that signal, and then rebroadcasts it via antenna(s) inside the building, where it can then be picked up by radios inside. In the reverse direction, interior antennas also pick up signals coming from radios, where they are amplified by the BDA, and then passed to the exterior antenna for rebroadcast back to the tower. CHAPTER 2: BDA INTERFACE & CONNECTIONS 2.1 Guardian2 QR BDA Interface Overview A0 A1 A2 A7 USB on top of BDA A3 A4 A9 A5 A6 1.8 Single vs. Multiple Carrier Operation SureCall’s rated output power of this equipment is for single-carrier operation. It is recommended that you factor in loss when dealing with multiple carrier signals. We suggest 3 to 5 db loss factor. 1.9 A Word About Safety Follow all safety precautions in this manual. This information is designed to prevent personal injury, equipment malfunction, and/or radio interference. You are responsible for ensuring a safe installation. A8 Your installation may require working in high locations such as roofs and/or ladders. Follow applicable safety regulations and best practices to avoid falling. Take care not to drop objects from any high area. Cordon off ground areas directly below the section of roof you are working on, or below your ladder whenever possible. In addition, as a qualified installer, you are responsible for knowing and following all applicable codes and regulations and for obtaining all required permits and inspections. Always use appropriate personal protective equipment such as goggles, gloves, hard hat, etc. as needed, and as required. Failure to exercise caution when working in high areas could cause a fall and personal injury. RF SAFETY WARNING: ANY ANTENNA USED WITH THIS DEVICE MUST BE LOCATED AT LEAST 8 INCHES FROM ALL PERSONS. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY SURECALL COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com Interface Type Definition Description A0 Grounding lug Grounding lug A1 OUTSIDE N Female for OUTSIDE cable and antenna A2 ALARM I/O To Fire Department Control Box. A3 RS-232 Reserved for future use A4 ETHERNET A5 POWER 110VAC Connect to 110VAC or 110V of UPS output A6 INSIDE N Female for INSIDE cable and antenna A7 USB Used to initialize the network connection devices A8 Alarm LEDs Indicate an alarm condition A9 DC12-20V Connect DC, voltage should be between 12V-20V SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com BDA Interface & Connections BDA Interface & Connections 2.2 RF Interfaces (A1 & A6) 2.4 DC12-20V Interface (A9) A1 — N-type Female for OUTSIDE cable and antenna A6 — N-type Female for INSIDE cable and antenna 2.3 Power Interface for 110VAC or UPS Output (A5) Female used to transfer to DC 12-20V Female used to transfer to AC 110V / 60Hz Male on BDA (A9) DC+ DC-‐ Female used to connect to 110VAC or 110V of UPS output DC- Male on BDA (A5) DC+ Male pinout on BDA (A9) Pin Number Definition Full Name Color DC- DC Negative pole Black DC+ DC Positive pole Red Note 2.5 RS-232 Connector - (A3) Female used to connect to 110VAC or 110V of UPS output Pin Number Definition Full Name Male pinout on BDA (A5) Color Live Wire Black Neutral Wire White Earth Wire Green Reserved for future use Note SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com Alarm Interface, Definitions & Conditions BDA Interface & Connections 2.6 Alarm I/O Interface (A2) 2.7 RF Module Summary Alarms Trigger Criteria The Summary Alarm (pin 4 and pin 7) is triggered under one (or more) of the following conditions: Male Alarm Connector used to transfer to Fire Department Control Box 2 1 Female Alarm Connector (A2) on BDA Dry Contact RF Module Summary Alarm (Normally Closed) External Alarm IN 2 External Alarm IN 1 Dry Contact VSWR Alarm (Normally Closed) Dry Contact VSWR Alarm (Normally Closed) Dry Contact RF Module Summary Alarm (Normally Closed) 1 2 10 PA shutdown causing by RF Power overload • Repeater power OFF • Repeater current is abnormal To A2, ALARM I/O, pins4 N.O. To A2, ALARM I/O, pins4 N.O. COM No connection No connection N.C. N.C. External Alarm IN 2 External Alarm IN GND Male Alarm Connector used to transfer to communicators alarm panels PA shutdown causing by oscillation • COM Dry Contact RF Module Summary Alarm (Normally Closed) External Alarm IN 1 • External Alarm IN GND Dry Contact RF Module Summary Alarm (Normally Closed) To A2, ALARM I/O, pins7 Relay Shown in Non-Alarm Condition Relay Shown In Non-Alarm Condition To A2, ALARM I/O, pins7 Relay Shown in Alarm Condition Relay Shown In Alarm Condition Dry Contact VSWR Alarm (Normally Closed) Dry Contact RF Module Summary in Non-Alarm Dry Contact RF Module Summary in Alarm Dry Contact VSWR Alarm (Normally Closed) Relay connection Fig. in Non-Alarm Condition Relay connection Fig. in Alarm Condition and Power OFF Contacts pins4 of A2, pins7 of A2 CLOSE Contacts pins4 of A2, pins7 of A2 OPEN Female Alarm Connector (A2) Pinout on BDA Pin Number Definition Wire Color on Cable External Alarm IN 1 Black External Alarm IN 2 Red Dry Contact VSWR Alarm (Normally Closed) White Dry Contact RF Module Summary Alarm (Normally Closed) Green External IN GND Orange Dry Contact VSWR Alarm (Normally Closed) Blue Dry Contact RF Module Summary Alarm (Normally Closed) Brown SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 11 Alarm Interface, Definitions & Conditions BDA Interface & Connections 2.8 VSWR Alarm Trigger Criteria 2.9 Load Restrictions The VSWR Alarm (pins 3 and 6) is triggered under one (or more) of the following: • VSWR Alarm caused by outdoor or indoor VSWR abnormal • Repeater power OFF To A2, ALARM I/O, pins3 N.O. To A2, ALARM I/O, pins3 Alarm Dry Contact Output Restrictions • • No connection • COM No connection N.C. Maximum switching current: 1A External Alarm Input Restrictions N.O. COM Maximum switching voltage: 125 VAC, 60 VDC • Maximum repetitive reverse voltage: 28 V Impedance load: 470 Ohm “0” - 0V “1” - 0.8V - 28V N.C. 2.10 Ethernet Interface (A4) To A2, ALARM I/O, pins6 Shown in Non-‐Alarm Condition RelayRelay Shown In Non-Alarm Condition To A2, ALARM I/O, pins6 Relay Shown Inin Alarm Alarm Condition Condition Relay Shown Dry Contact VSWR in Non-Alarm Dry Contact VSWR in Alarm Relay connection Fig. in Non-Alarm Condition Relay connection Fig. in Alarm Condition Contacts pins3 of A2, pins6 of A2 CLOSE Contacts pins3 of A2, pins6 of A2 OPEN Male Connector used to transfer to internet or ethernet 12 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com Female Ethernet Port (A4, RJ-45) on BDA SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 13 Alarm LEDs, Definitions & Conditions BDA Interface & Connections 2.12 Alarm LEDs (A8) 2.11 USB Interface (A7) The USB connector is on top of the Guardian2 unit, below the DIP switches, as shown below. TO Computer USB TO A7 POWER Only when initializing the network connection equipment, after initialization unplug the USB cable ALARM2 ALARM3 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com Description Green ON Normal OFF Missing Power ALARM1 As shown, the NEMA housing must be open to gain access to this port. The interface is used to initialize network connections using a computer. Be sure to unplug the USB cable after the network initialization is completed. 14 Status Note Reserved for future use OFF RF Module Summary Alarm: Over-current Osc alarm Over-power Normal Red ON VSWR Alarm OFF Normal Red ON SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 15 Planning the Installation CHAPTER 3: PLANNING THE INSTALLATION 3.1 Installation Overview Typically, a BDA installation follows these steps: 1. Planning the Installation 3.2 Exterior Antenna Overview The recommended Yagi antenna (SC-288W) receives and transmits signals over a focused area. It must be aimed directly (line of sight) toward the radio tower that provides the strongest signal to the building. The exterior antenna and mast (if any) must be mounted in a location that meets all of the following criteria: Choose a mounting location for the exterior antenna.The recommended SC-288W Yagi directional antenna is, pointed directly at the radio tower (line of sight). The antenna is typically mounted on the wall or roof of the side of the building with the strongest signal. A grounded lightning protector is required between the exterior antenna and the BDA. 2. Next, choose the mounting location of the interior antenna(s), being sure to take separation requirements into account. Long, narrow spaces benefit most from directional flat-panel antennas, while more square spaces benefit more from omnidirectional dome antennas. • Best signal strength. • Not co-located with other antennas or used in conjunction with other antennas. • Away from all power lines. Proceed with a ‘soft installation’ connecting components without securing their placement until testing can be • At least 6 ft. from lightning rod antennas. completed. • At least 8 in. from any person. 6. Power on the BDA and perform configuration and testing explained in Chapter 5. 7. Complete installation by securing the placement of the BDA, antennas and other components, These distances are general guidelines only. Refer to the applicable building and electrical codes in your area to determine specific local requirements. 3. Choose where to mount the BDA. This should be in a secure indoor location near a grounded power source. 4. Map the cabling route between the exterior antenna and the BDA and between the BDA and interior antennas. 5. Important Installation Safety Precautions: • The exterior antenna must not be co-located or operating in conjunction with any other antenna. • Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA. • Always power off the BDA before working on the roof of the building, or anywhere in close proximity to the external antenna. • Comply with all antenna separation requirements to prevent signal oscillation. 3.3 Interior Antenna Overview You may use any combination of omnidirectional (dome) and/or directional (flat panel) interior antennas to obtain balanced signal strength throughout the structure. CAUTION: FAILURE TO PROPERLY INSTALL A LIGHTNING PROTECTOR CAN RESULT IN DAMAGE TO THE BDA, ANTENNAS, AND WIRING. CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO INTERFERENCE WITH RADIO TOWERS AND RESULT IN CIVIL AND/OR CRIMINAL PENALTIES. 16 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 17 Planning the Installation Dome antennas provide 360-degree hemispherical coverage suitable for mostly square areas, while flat panel antennas provide a focused zone of coverage suitable for long narrow areas. The example above uses two dome antennas and one panel antenna to provide full coverage Keep in mind that floor structures in multistory buildings can cause significant signal loss, which means that you may need to install interior antennas on more than one floor. Here is an example of a multistory installation: Planning the Installation horizontally, try raising the exterior antenna. You may also try reducing the BDA gain as described in Chapter 5 of this manual. Antenna Safety Precautions: You can mix and match dome and directional antennas as needed to obtain proper coverage throughout the building or area where you need to boost the signal. If you use a Yagi exterior antenna, you should normally aim it away from all interior antennas, regardless of separation, to prevent oscillation. Antenna Aiming CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO INTERFERENCE WITH RADIO TOWERS AND RESULT IN CIVIL AND/OR CRIMINAL PENALTIES. OK Note: You may not need antennas on every floor of a multistory building, depending on factors such as building material, BDA gain, etc. 3.4 Antenna Separation Proper antenna separation prevents signal oscillation (feedback) that can interfere with the radio tower. Separation is measured in a straight line from the exterior antenna to the closest interior antenna. The closest allowable distance depends on a number of factors, such as BDA gain level, building material, etc. Recommended separation distances are: Select an indoor location for the BDA that meets the following criteria: • Away from tightly enclosed or overly hot spaces • Near a properly grounded 110VAC outlet • Power and warning lights are easily visible • Shortest possible cable runs to all antennas 3.6 Accessories The final step in the planning process is to make sure you have all of the necessary accessories to complete the installation. You will need all of the items listed in Chapter 1 of this manual plus some or all of the following: Amplifier gain Min. separation (ad) 40 dB 5’-6’ 45 dB 15’-20’ 50 dB 50’ 55 dB 60’ 65 dB 75-80’ 70 dB 100’ 75 dB 100’-120’ CAUTION: YOU ARE RESPONSIBLE FOR ENSURING 80 dB 120’-180’ THAT THE INSTALLATION MEETS ALL APPLICABLE Vertical separation is more important than horizontal separation. If you are unable to obtain the required separation 18 3.5 BDA Location SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com • Cable clips: Use these to secure the cables to interior and exterior walls/ceilings. • Appropriately rated sealant/caulking to waterproof exterior cable entry points • Hand and/or power tools as needed to complete the installation • Personal Equipment (PPE): Use all PPE required by local codes and/or best practices to help ensure personal safety during installation. CODES. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 19 Installation Planning the Installation Note: You may need to obtain a permit from your local building department to install the BDA and antennas. Check your local building and/or electrical codes. 3.7 Need Help? If you need help planning your installation, contact a qualified installer, the reseller who supplied you with the BDA, or SureCall: Call: 1-888-365-6283, 7 a.m. to 5 p.m. PST, Monday – Friday Email: support@surecall.com CHAPTER 4: INSTALLATION 4.1 Soft Installation Perform a “soft” installation of all components to test signal coverage and oscillation before making the installation permanent. Avoid making holes or other permanent attachments during this phase. Refer to Chapter 5 for configuration and testing instructions. Proceed with final installation once configuration and testing are complete. 4.2 Exterior Antenna Mount the exterior antenna in the location you selected during planning. Follow all of the instructions included with the antenna to ensure that your installation is done properly. Here are a few reminders and essential steps: • A Yagi antenna is mounted horizontally with drip hole facing down and aimed at the desired radio tower (line of sight). • Mount the antenna. • Connect a length of cable to the antenna and hand-tighten. • Run the cable along the planned route. • Install a properly grounded SC-LP lightning protector. • Seal any exterior cable entry points on building exterior with caulking or sealant. WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES. CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD ANY INTERIOR ANTENNA. 20 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 21 Installation Installation 4.3 Interior Antennas 4.4 Mounting the BDA Mount the interior antenna(s) in the location(s) you selected when planning. Follow all instructions included with the antenna(s) to ensure the installation(s) are done properly. Mount the Guardian2 QR as follows: • Verify that the selected location meets all criteria described in the previous chapter. Here are a few reminders and essential steps: • Mount a 24 inch x 24 inch x 3⁄4 inch thick sheet of plywood on top of sheetrock, secured into wall studs where the NEMA housing is to be placed. The plywood should be flush against wall. • Dome antennas are mounted on the ceiling as close to the center of the desired coverage area as possible, domed (convex) side pointing down. • • Flat panel antennas should be wall-mounted as close as possible to the center of the wall, or at one end of long narrow space. Once the plywood is secure, attach the NEMA housing to the plywood base using the screws provided. In most installations, the housing will be oriented so the I/O ports are facing down. • • Mount the antenna. Connect the outdoor antenna cable to the signal booster connector port marked OUTSIDE and tighten the connection. • Connect a length of cable to the antenna and tighten until hand-tight. • • If you are installing multiple antennas, run the cable to the splitter location and connect the cable to one of the outputs on the splitter. Connect the outdoor antenna cable to the signal booster connector port marked INSIDE and tighten the connection. • Connect another length of cable to the input side of the splitter (if used) and run this cable to the BDA location. • It is important to keep the cable runs equal or use taps to ensure a harmonious install. CAUTION: DO NOT POWER ON THE BDA UNTIL INSTRUCTED TO DO SO. CAUTION: VERIFY THAT ALL INTERIOR ANTENNAS MEET THE SEPARATION REQUIREMENTS DESCRIBED IN THE PREVIOUS CHAPTER, AND THAT NO ANTENNA IS AIMED TOWARD THE EXTERIOR ANTENNA. CAUTION: NEVER POWER ON THE BDA WHEN ANY ANTENNAS ARE DISCONNECTED AS THIS COULD DAMAGE THE BDA. CAUTION: DO NOT CONNECT AN INTERIOR ANTENNA TO THE SPLITTER INPUT. 22 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 23 Configuration and Testing CHAPTER 5: CONFIGURATION & TESTING 5.1 Powering on the BDA 1. Configuration and Testing The following diagrams and notes explain how to interpret, and use, these switch banks. DIP switch organization PS 700 DL DIP switches control 700 band downlink Make sure the exterior and interior antenna cables are firmly connected to their corresponding ports on the NEMA-4 enclosure. 2. Plug a surge suppressor into a grounded 110VAC wall outlet. 3. Plug the AC end of the power adapter (supplied with your BDA) into the surge suppressor. 4. Plug the DC end of the power adapter into the Power port on the NEMA enclosure. 5. Verify that the green Power light is illuminated. 6. When the booster is turned on, the band lights will flash red and yellow for approximately 10 seconds. PS UL DIP switches control 700 band and 800 band uplink PS 800 DL DIP switches control 800 band downlink CAUTION: ONLY USE THE POWER SUPPLY INCLUDED WITH THE BDA. USE OF ANOTHER POWER SUPPLY COULD DAMAGE THE BDA AND/OR POWER SUPPLY. CAUTION: DO NOT PROCEED BEYOND THIS POINT DOWNLINK UPLINK 1 2 4 8 16 1 2 4 8 16 Switch 1 UNTIL THE BDA IS POWERED ON AND NO RED WARNING 1 2 345 LIGHTS ARE ILLUMINATED. 5.2 DIP Switch Configuration By default, your booster ships with all DIP switches turned OFF, providing maximum gain in all channels However, BEFORE INITIAL CONFIGURATION, set booster switches with high, but not full, attenuation (as full attentuation would cause the band to shut off). DURING CONFUGURATION, you may add gain incrementally until the signal level has improved enough to meet safety requirements. 1 2 4 8 16 PS700-DL Additive combination effects: 11dB2 Switch 2 3 4 5 2 dB Switch 3 4 dB Switch 4 Switch 5 8 dB 16 dB 1 2 4 8 16 PS-UL • Switch 1 (1 dB) + Switch 2 (2 dB) = 3 dB attenuation • Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) = 7 dB attenuation • Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) = 15 dB attenuation • Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) + Switch 5 (16 dB) = 31 dB attenuation Note that red flashing lights indicate the system has detected oscillation for the corresponding channel(s). The band will turn off (stop working) if adjustments are not made. When adjusting booster attenuation, full power is not always the best option. The goal is to obtain a signal level througout the building that meets safety requirements. 24 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 25 Configuration and Testing Configuration and Testing 6.2 LED Conditions A few practical attenuation examples: Important Note: Turn ALL uplink attenuations dip switches to ON and adjust them back one step at a time until uplink connectivity is made with the Emergency Radio Tower. LED LED Resolution -- OFF Normal operation. When the light is off, it means things are normal and that the band is active. Color Condition • Turning all switches OFF = 0 dB attenuation (booster is at full gain). • Turning ON switch #1 in a bank = 1 dB attenuation (booster maximum gain is reduced by 1 dB). • Turning ON switches #1, 3, and 5 in a bank = 1+4+16 dB attenuation = 21 dB attenuation. For example, in an 80 dB booster, the selected channel is reduced to 59 dB (80 dB -21 dB). Yellow Solid Normal operation. The frequency band is not in use. Eventually, the band will enter sleep mode. • Turning ON all switches in a bank = 1+2+4+8+16 dB attenuation = 31 dB attenuation. For example, in an 80 dB booster, the selected channel is reduced to 49 dB (80 dB-31 dB). Yellow Flashing Normal operation. The Automatic Gain Control (AGC) is self-adjusting. Red Flashing The booster is receiving too much signal which can cause the affected band to automatically turn off. If this happens: • If any of the bands are oscillating, the corresponding band lights (1 and/or 2) will flash red and that band will eventually shut down if adjustments are not made. Note: In general, the uplink and downlink DIP switches should be set identically but this is not always the case. CHAPTER 6: TESTING AND TROUBLESHOOTING 6.1 Band LED Conditions This section will help you interpret the LED indicators on your Guardian2 QR. But first, here are a few configuration and testing points to keep in mind: • If the control light for a specific frequency band is flashing red or red-yellow, try increasing the antenna separation between the inside and outside antennas as much as possible first, then restarting the booster. • Avoid setting the gain below 35 dB, as this could cause the affected frequency band to stop amplifying. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 1. Turn the outside Yagi antenna in short increments away from the signal source. 3. Add an inline attenuator to the cable connected to the Outside port on the booster. 2. When the BDA is powered on, the green Power Light (3) should illuminate. 26 LED INDICATIONS Increase the separation between antennas (more vertical separation works best). Red Solid The associated frequency band is off. If the red light flashes for a long time (caused by too much signal), and then turns solid red, it means the associated frequency band has been turned off. This will happen if the gain dial for that frequency band has been turned all the way down. Yellow/ Red Flashes Self-oscillation has been prevented. alternating 1. Increase the separation between the inside and outside antennas. If your booster kit uses two colors directional antennas (example: outside Yagi antenna and inside panel antenna), ensure that they are facing away from each other. 2. If the condition continues, increase attenuation in small increments until the light turns off or flashes yellow. Refer to your Sentry Monitoring Software for more information about LED codes. Meanwhile, if you have any questions during setup, please reach out to our U.S.-based support technicians: Call: 1-888-365-6283 Email: support@surecall.com 6.3 Testing & Troubleshooting Once the booster is powered on (and no Warning lights are on), assess the signal in locations of needed signal improvement. Refine the antenna locations and/or gain levels as needed, then complete the permanent installation when you are confident the system will perform well. A few tips and some perspective: • It’s not realistic to expect full reception everywhere in the building. • As a general rule, increasing gain by 6dB doubles the coverage distance of the interior antennas. Start at the lowest gain and increase gradually as needed. • If one or more red Warning lights comes on, it indicates there is oscillation in that band and adjustments are needed • If you can’t get the coverage reasonably well-balanced, you may need to install an additional interior antenna and/or a different type of interior antenna and/or relocate interior antennas. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 27 Sentry Configuration & Monitoring Sentry Configuration & Monitoring CHAPTER 7: SENTRY CONFIGURATION & MONITORING 7.1 Sentry Software Introduction SureCall’s Sentry is a revolutionary advancement in signal-booster management. It aids in the installation, optimization, and ongoing management of your Guardian2 QR BDA. It provides installers with tools for seamless system configurations, and it helps pinpoint malfunctions due to unforeseen changes in the amplifier landscape, such as new towers or repeater systems. Sentry also notifies installers or end users about various parameters via email. Features include: • Quick notification about booster changes and over-power situations. • Allows offsite monitoring and adjustments related to booster performance, such as uplink, downlink or bands. • Helps optimize installations by monitoring and identifying the strongest signal strength available. 7.2 Software Installation To install and configure the server, follow these steps: • Get the SureCall Sentry software from your device supplier, or download the software here: http://www.surecall.com/product/Sentry.html. • Install the software using the steps outlined below. • Configure the server to a static IP or public IP address. • In order to function on the network correctly, the server and the Guardian2 QR device must be (a) on the same Local Area Network, or (b) the server must be the front end to the device. • Use appropriate security software for safe and reliable operation when connected to a network. • All device and user information will be stored on the computer. Double-click ServerSentrySetup(V1.5).exe to start the installation, which takes you to Welcome screen shown below. Note: To avoid install glitches, we recommend you close all other Windows programs running on your computer before proceeding. After you have shut down other programs, click Next, which will take you to the User Information screen shown below. This is where you’ll enter user information. It may be you as the installer, or you may be setting this up for someone else who will be monitoring the system on an ongoing basis. When you have completed the fields, click Next to proceed to the Installation Folder screen as shown below. In most situations, the default choices and information provided here work fine. Click Next to continue. 28 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 29 Sentry Configuration & Monitoring Sentry Configuration & Monitoring The above screen confirms the installation folder and shortcut folder where you can access the Sentry software. Click Next to proceed with the installation. The software will now install. A launch icon will be placed on your Desktop. When the process is complete, you’ll should see the Installation Successful screen as shown below. This verifies that the Sentry Remote Server software installation is complete. Normally, the defaults shown above (applies to current user only) work fine. Click Next to continue. This will take you to the Ready to Install screen as shown below. Click Finish. Your Sentry installation is done. Proceed to the next section, Hardware Installation. 30 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 31 Sentry Configuration & Monitoring Sentry Configuration & Monitoring 7.3 Hardware Installation Once the Sentry software is installed, you can proceed to connect and configure the Guardian2 QR BDA. To install the hardware, first complete the following steps: • USB Connection. Use a USB cable to connect your computer directly to the Guardian2 QR USB port. The USB connection on the Guardian 3 QR is accessible by opening the NEMA-4 enclosure. The port is on top of the unit inside the enclosure, as shown below. • Ethernet Connection. Plug the Ethernet cable into the yellow-capped socket on the bottom of the NEMA-4 enclosure, labeled Ethernet. The other end of the Ethernet cable goes to the network server or network switch on the LAN. Once the connections are made, power on the Guardian2 QR BDA. Click Register and you’ll see the following screen, prompting you to enter the local Server IP address. Enter the local Server IP, or you can use SureCall’s server IP: 99.55.251.45. Enter a User Name, Password, E-mail, and User Phone in the fields provided. Then click Register to proceed. You will the Login screen again, as shown in the next screen. In the fields provided, enter the Username and Password that you just registered on the system. This will enable you to proceed to device configuration, as explained in the steps below: Register an account: Before you install the hardware, you’ll first need to register an account. Connect your computer to the network where the Guardian2 QR Ethernet connection was made. A secure LAN connection is important because it will allow the computer to “see” the Guardian2 QR device on the network. Start the Sentry client application by clicking on the shortcut that resulted from installing the software. You will see the screen below: NFPA Guardian2 To Computer USB To NFPA Guardian2's USB To Network server TO NFPA Guardian2's ETHERNET 32 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 33 Sentry Configuration & Monitoring Sentry Configuration & Monitoring Register the Device. Connect the Guardian2 QR device to the networked client computer with a USB cable as described in the previous section. Make sure the server is also linked to the computer. Select a serial port and click Open, as shown in the Add Booster screen below. Complete device registration as described below: • Click Refresh to query device parameters • Enter a name in the Booster Name field • Enter the location in the Location Address field (optional) • Click Add to register the device on the server • Keep in mind that only the registered user is authorized to see/operate the added device. Using the same screen as before, configure the device according to the steps below. 7.4 Configuring the Booster System Configure the Device. Column Definitions: • Attenuation: Manually adjusted attenuation via software. • Manual Attenuation: Manually adjusted attenuation using controls on the device. • Automatic Gain Control: Automatically adjusted attenuation from excessive signal. • Gain: Current gain. • Select a serial port and click Open. • Output Power: Current power. • Click Refresh to query device parameters. • Outside Signal Strength: Strength of input signal. • Click on the drop-down menu and select a server IP address and port number to make sure the device can be connected to the server. • Uplink/Downlink Status: RF band status: Sleep, Active, OFF. • Dynamic IP is available by checking Auto Search IP function, OR… • Over Power: Over-power alert status: Red=Alert; Green=Normal. • …OR enter IP parameters manually, if the device needs a static IP. • Oscillation: Oscillation-alert status: Red=Alert; Green=Normal. • Click Apply to finish the configuration. • Over Attenuation: Manual over-attenuation status: Red=Alert; Green=Normal. • Current Status: Over-current alert status: Red=Alert; Green=Normal. • Operation Power: Single RF band power. The following summary screen appears if the booster connects to the server successfully: Other Definitions: 34 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com • Booster Connection: Booster and Sentry module Connection. Red=Disconnection; Green=Normal. • Sum Power: Sum power of the device • Device Status: RF status of the device. Red=Alert; Green=Normal. • Uplink VSWR: Uplink VSWR status. Red=Alert; Green=Normal. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 35 Sentry Configuration & Monitoring • Inside antenna VSWR status. Red=Alert; Green=Normal. • Battery Connection: Battery connection status. Red=Disconnection; Green=Normal (reserved function). • Battery Capacity: Battery capacity status. Red=Low; Green=Normal (reserved function). • AC Power: AC-power status. Red=Off; Green=Normal (reserved function) • Battery Charger: Battery charging status. Red=Charging; Green: Normal (reserved function) • Out1 Alarm, Out2 Alarm: Out-alert status. Red=Alert; Green=Normal. Sentry Configuration & Monitoring Delete Booster. To delete a booster, right click on the summary screen again to access a pop-up menu with additional options, and then select Delete Booster. You will see a confirmation screen as shown below. Click Yes to proceed. NOTE: BOTH THE MANUALLY ADJUSTED ATTENUATION BY DEVICE AND BY SOFTWARE CANNOT EXCEED 25 DB. Another feature is E-mail Alert, meaning that the user will receive an e-mail if an alert occurs. Modify Booster Information. To modify the booster information, right click to access a pop-up menu with the following additional options. Select Edit Booster Info to proceed. 36 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com Password and E-mail Management: In the Tools pull-down menu, you can change your account information, including your password, or the e-mail address for status reports. Roll over the Accounts heading and click on Modify Password/E-mail to access this feature. SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 37 Sentry Configuration & Monitoring Sentry Configuration & Monitoring To modify your password, type in the requested information shown below and click on Modify. Place the antenna in the appropriate position and click Measure to read the current RSSI value. Then try putting the antenna in 5 different positions, read their respective 5 RSSI values, and click Compare to get the best position. You can also use the reported RSSI values to determine the best position manually. Over Power Alert: If Red=ON, it means the input signal is too strong, and can result in device shut-off. Here are four possible solutions you can try: To change the e-mail address where alerts go, enter a new e-mail as shown above and click on Modify. • Increase the attenuation • Reposition the outdoor antenna • Reduce the gain • Manually adjust the attenuation or turn off a single band to mitigate oscillation and over-power issues. NOTE: IF YOU FORGET YOUR PASSWORD, CLICK FORGOT MY PASSWORD ON THE LOGIN PAGE. THE PASSWORD WILL BE SENT TO YOUR E-MAIL ADDRESS. Antenna Position Debug Tool: The Antenna Position Debug Tool is used to test antenna RSSI values that will help you locate the optimal installation position of the outdoor antenna. Select your device, and right click to access a pop-up menu with additional options as shown below. Select Antenna Position Debug. You will see the following Debug Tool screen: 38 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 39 Specifications Safety and Compliance CHAPTER 9: SPECIFICATIONS CHAPTER 8: SAFETY AND COMPLIANCE 8.1 FCC Compliance This is a Class B device. The product has been tested and found to comply with the Booster Requirements per FCC Part 90. Part 90 Signal Boosters THIS IS A 90.219 CLASS B DEVICE WARNING: This is NOT a CONSUMER device. It is designed for installation by FCC LICENSEES and QUALIFIED INSTALLERS. You MUST have an FCC LICENSE or the express consent of an FCC Licensee to operate this device. You MUST register Class B signal boosters (as defined by 47 CFR 90.219) online at: www.fcc.gov/signal-boosters/registration. Unauthorized use may result in significant forfeiture penalties, including penalties in excess of $100,000 for each continuing violation. WARNING: CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY SURECALL COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT. Product Name Guardian2 QR Uplink Frequency Range (MHz): 788-805 / 806-816 Downlink Frequency Range(MHz): 758-775 / 851-861 Maximum Gain: 80 dB Gain Adjustment: 31 dB Noise Figure: ≤ 5 dBm Input/Output Impedance: 50 Ohm VSWR: ≤ 2.0 Supported Standards: Public Safety 700 and 800 Power Input: DC 12-24V; AC 110V, 60 Hz Maximum RF Output Power: +27 dBm P1dB: 31.5 dBm RF Connectors: N Female (both ends) Power Consumption: 35W Operating Temperature: -4ºF to +131ºF Dimensions: 21.5 x 17 x 6 inches Weight: 49.6 lbs. FCC (USA): RSNGUARD-2QR This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 40 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.-- Consult the dealer or an experienced radio/TV technician for help SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 41 Warranty Warranty CHAPTER 10: WARRANTY Activate your product warranty at www.surecall.com For questions regarding your warranty, contact a SureCall representative at 1-888-365-6283 or email support@surecall.com. 10.1 Warranty Periods Your warranty includes the following periods: • • Three-Year Product Warranty: SureCall products are covered under a three-year product warranty from the date of purchase. This protects the customer from any defects or problems the product may have that are solely the fault of SureCall. Incorrect installation or misuse will void this warranty. Upon the return of a defective product, SureCall will issue the customer a working replacement. All returned packages should contain all products distributed. Five-Year Extended Product Warranty: A five year warranty is available for purchase on any products sold by SureCall. A five-year warranty must be obtained at the time of purchase. This warranty adds an additional two years to the three year warranty we provide. All regulations still apply. 10.2 Three-Year Product Warranty SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container. Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties. SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must first be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products. SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specifications or which are not defective or not covered by this warranty. Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the performance requirements that were published in the product specification literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it. 10.3 Limitations of Warranty, Damages and Liability EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED. All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof. WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE. 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 www.surecall.com SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice. © 2018. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners. As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to 42 SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.com 43 SureCall, Inc 48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 | www.surecall.com
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