Cidco Communications CL9HS Cordless Phone Handset User Manual

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CL9HS User Manual

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TITLE:DOC NO. REVISIONSHEET 1 OF APPROVALENGINEERING::::Description/Title___________________________________________________________Contact________________ Phone___________ Fax___________ Modem___________Fold ❑Wrap-around ❑FINISHCollate ❑Slip sheet ❑Staple ❑Drill ❑Score ❑Perf ❑Saddle stitch ❑PMS _______Wire O ❑GBC ❑Spot color ❑INKBlack ❑BINDINGColor separations ❑SPECIAL INSTRUCTIONSEFFECTIVEPREPAREDText stock______________Sample attached ❑Finished size ________1 Sided ❑2 Sided ❑Cover stock____________ Insert stock_______________PAPERColor _______Text stock (Asia)______________FILM CHECKED BY:______________________________________________________DATE:__________________________________________________________________SWB CL940 English/Spanish User’s Manual103478-01BJeanie Alexander 408.782.8228 408.776.2631 NASWB CL940 English/Spanish User’s Manual70 lb uncoated70 lb glossy self-cover115 gxWhite 5.5X8.5XXxXPDF only provided to both factory and Document Control.8/12/993No film generated

TITLE:DOC NO. REVISIONSHEET OF ::2103478-01B56Setting Up YourPn..78 910 1112iiiCover Caution/Copyrightiii ivTOC12Introduction...3413 14Using Your Phone15 16 17 18 19 20.Using the Directory21 22 23 24Using Te l ep ho n e Company25 26 27 2829 30Troubleshooting31 32 32 31Resolucion de problemaResolucion de problema30 29Resolucion de problemaComo usar los Servicios28 27Como guardar registrosComo usar los Servicios26 25Call Blocker Como usar los Servicios24 23CallNotes Uso del directorio22 21Mercado desde registrosUso del directorio20 19Creacion de su lista Como Usar Su Telefono18 17Fuera De Alcance Como Usar Su Telefono16 15Como Guardar Como Usa Su Telefono14 13Como Contestar LlamadasComo Instalar Su Tele3SWB CL940 English/Spanish Owner’s Manual

TITLE:DOC NO. REVISIONSHEET OF ::3103478-01BConozca Su Nuevo TelefonoConozca Su Nuevo TelefonoConozca su Nuevo TelefonoConozca Su Nuevo TelefonoTOC TOC Caucion and CopyrightSpanish CoverFije las funciones Como instalar su TelefonoInstalacion DetalladaComo Instalar Su TeleInstalacion DetalladaComo Instalar Su TelefoComo PersonalizarComo Instalar3SWB CL940 English/Spanish Owner’s Manual11 9 8 7 6 54 3 2 1 iv iii ii12 10i

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Copyright © 1999 by CIDCO Incorporated. All rights reserved. CL940 103478-01 Rev. BNo part of this publication may be reproduced, transcribed, stored in a retrieval system, or translated into any language in any form, by any means, without the prior written permission of CIDCO Incorporated.One Time Viewing (OTV) and CIDCO are registered trademarks of Cidco Incorporated.EasyOptions and CallNotes are registered trademarks of Southwestern Bell. All other trademarks are the property of their respective owners. FCC StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. How-ever, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or tele-vision reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measurements:❑Reorient or relocate the receiving antenna.❑Increase the separation between the equipment and receiver.❑Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.❑Consult the dealer or an experienced radio/TV technician for help.CAUTION!Changes or modification to this device not expressly approved byCIDCO Incorporated could void the user’s authority to operate thisequipment.CL940SwbRevAFinal.book Page 5 Thursday, August 19, 1999 5:45 PM

❑INTRODUCTION 1❑FEATURES 1❑UNPACKING YOUR PHONE 1❑LOCATING KEYS, LIGHTS, AND SWITCHES 2❑HEADSET JACK 4❑SETTING UP YOUR PHONE 5❑PERSONALIZING YOUR PHONE 7❑EASY SETUP 7❑SETUP FLOW CHART 8❑ DETAILED SETUP 9❑USING YOUR PHONE 14❑ANSWERING CALLS 14❑USING TRADITIONAL DIALING 14❑USING PRE-DIALING 14❑USING SPEED DIALING 15❑USING FLASH 17❑ADJUSTING THE VOLUME 17❑USING HOLD 17❑TIMING CALLS 18❑GETTING TEMPORARY TONE SERVICE 18❑GOING OUT OF RANGE 18❑LOCATING A LOST HANDSET 18❑READING DISPLAY MESSAGES 19❑USING THE DIRECTORY 20❑CREATING YOUR DIRECTORY LIST 20❑DIALING FROM DIRECTORY RECORDS 22❑DELETING DIRECTORY RECORDS 22❑USING YOUR TELEPHONE COMPANY NETWORK SERVICES 24❑USING YOUR EASYOPTIONS® SERVICES 24CL940SwbRevAFinal.book Page i Thursday, August 19, 1999 5:45 PM

❑CALLNOTES 24❑ACCESSING YOUR MAILBOX 24❑CALL RETURN 24❑AUTO REDIAL 25❑3-WAY CALLING 25❑CALL BLOCKER 26❑CALLER ID AND CALL WAITING ID 26❑RECEIVING NEW CALLS 27❑VIEWING CALL RECORDS 27❑DIALING FROM CALL RECORDS 27❑SAVING CALL RECORDS 28❑DELETING CALL RECORDS 28❑USING CALL WAITING ID OPTIONS (CWIDO) 28❑TROUBLESHOOTING 30CL940SwbRevAFinal.book Page ii Thursday, August 19, 1999 5:45 PM

1INTRODUCTIONYour new CL940 telephone incorporates all the features of a cordless telephone and blends them with Southwestern Bell’s best calling features, such as Caller ID, CallNotes® and Call Waiting ID.If this is your first cordless telephone, you’ll soon discover that your cordless is sim-ilar to regular telephones, except without the cord. If you’ve owned a cordless in the past, you’ll discover that the CL940 telephone is the most powerful and full-function Caller ID cordless telephone on the market. FEATURES❑20 channel, digital spread spectrum 900 MHz telephone❑50 Caller ID Records and 50 Directory Records❑Dedicated CallNotes keys❑Large One Time Viewing (OTV®) display❑Hearing-aid compatibility❑Messages in English or Spanish❑Call timer for outgoing calls❑Single key redialing❑Preprogrammed for Southwestern Bell’s network services, such as Call Return, AutoRedial, or 3-Way Call.Unlike most corded telephones, your cordless will not work during power failures. We strongly recommend that you have a corded telephone in addition to your cordless.UNPACKING YOUR PHONEIn addition to this handbook, check that you have:❑Telephone base❑Telephone handset❑6 ft. line cord❑5 inch line cord for wall mounting❑Wall-mount/desk-mount wedge❑AC AdapterMOUNTING WEDGE6-FOOT LINE CORD5-INCH LINE CORD FOR WALL MOUNTINGAC ADAPTER CL940SwbRevAFinal.book Page 1 Thursday, August 19, 1999 5:45 PM

2LOCATING KEYS, LIGHTS, AND SWITCHESBASE KEYSThe Page/Find key is a homing system for finding the handset. If you press the Page/Find key, the handset beeps for 15 seconds.BASE LIGHTSCallNotes light flashes if you subscribe to CallNotes service from Southwestern Bell and you have messages in your mailbox.Line in Use light comes on whenever this phone, or any other telephone on the line, is being used.Charge light comes on when the handset is in the base.ON THE HANDSETThere are three lights, six types of keys, and a switch on the handset. Function KeysCaller ID KeysEasyOptions KeysFlash/Hold/Redial KeysCHARGELINE IN USEVOICE MAIL12ABC3DEF4GHI5JKL6MNO7PQRS80TUV9WXYZOPER#FLASH HOLD REDIALDELETE REVIEWCALLNOTES CALL RETURN3-WAY CALLAUTO REDIALCALL BLOCKERTALKCALLERSSEND TO VM9:18 10/16 18AM IN USE 1 2PM408 - 555-1212LASTNAME FIRSTCALLDIRDIRECTORYTELL BUSYINTERCOMASK TO HOLDMEMORYCONCT ALLDIALDROPANSROFF ON—RINGPWR—OFF ON1-PAGE/FINDCaller ID Call WaitingBase LightsPage/Find KeyCL940SwbRevAFinal.book Page 2 Thursday, August 19, 1999 5:45 PM

3LIGHTSNew Calls light—tells you when you have new Caller ID information to review. It flashes until you review your calls using the Caller ID keys.Talk light—tells you that your phone is off hook or in use.CallNotes light—flashes when you have Voice Mail messages, if you subscribe to Southwestern Bell’s CallNotes service.KEYSFunction keys—are multi-function keys that allow you to access your call records and directory. Additionally, these keys support different kinds of dialing and South-western Bell’s Call Waiting ID Options (CWIDO).Caller ID keys—controls Call Records/Directory Records. For more details on Call Records, see Receiving New Calls on page 27.EasyOptions® keys—control your other telephone subscription services. Talk key—turns the phone on or off hook.Dialing keys—control manual dialing. Quick Dialing keys—dials out previously stored information. Pressing DIAL dials the number showing on the display. REDIAL allows you to recall and dial the last phone number. Hold Key—places the existing call on hold. Flash Key— allows Call Waiting subscribers to switch between two calls. 12ABC3DEF4GHI5JKL6MNO7PQRS80TUV9WXYZOPER#FLASH HOLD REDIALDELETE REVIEWCALLNOTES CALL RETURN3-WAY CALLAUTO REDIALCALL BLOCKERTALKCALLERSSEND TO VM9:18 10/16 18AM IN USE 1 2PM408 - 555-1212LASTNAME FIRSTCALLDIRDIRECTORYTELL BUSYINTERCOMASK TO HOLDMEMORYCONCT ALLDIALDROPANSROFF ON—RINGPWR—OFF ON1-Off-OnSwitchFunction KeysBacklit DisplayCaller ID KeysEasyOptionsKeysCallNotesKey/LightTalk Key/LightFlash KeyHold KeyRedial KeyNew Calls Light(on back)Dialing KeysCL940SwbRevAFinal.book Page 3 Thursday, August 19, 1999 5:45 PM

4Volume Control keys—adjusts the loudness of the handset earpiece, or the ringer. The volume keys are located on the side of the handset.Off-On SwitchThis multi-position switch controls both the power and the ringer for the handset.Far left position—both the power to the hand-set and the ringer are off.Middle position—the handset is on but does not ring.Far right position—the handset and ringer are both on.HEADSET JACKHandsetVolumeVOLUMEON— PWR—OFF ONOFF RINGThe CL940 telephone has a jack on the side of the handset to attach an optional headset for hands-free operation.Headset JackCL940SwbRevAFinal.book Page 4 Thursday, August 19, 1999 5:45 PM

5SETTING UP YOUR PHONEIt only takes a few steps to set up your phone. Now that you’ve checked the contents of the carton, you are ready to put the phone together.1. CHOOSE A CENTRAL LOCATION FOR THE BASE UNITThe base should be away from all other electronic equipment such as a personal computer, microwave, stereo, or television. It is also a good idea to place the unit away from noisy areas, or from heat sources such as a radiator or direct sunlight.2. PLUG IN THE ADAPTER1. Plug the adapter tip into the round jack on the base and the other end into an electrical outlet. Without AC power your phone cannot operate.2. Thread the cord through the clip on the housing to prevent the cord from pulling loose.1. INSTALL THE LINE CORDYou can set your CL940 telephone on a tabletop or you can mount the phone on a wall.To use on a tabletop or desk:1. Take the long telephone line cord that comes with the phone and plug one end into the jack labeled TEL LINE.2. Take the remaining end and plug it into the wall jack.To mount on a wall:1. Remove the mounting wedge from the bottom of the base by placing your thumb at the top of the arrow on the mounting wedge and pressing down in the direction of the arrow.2. Turn the wedge around and place it over the lower portion of the base. Reinstall the wedge by placing your thumb over the arrow and by pressing downwards and backwards until it snaps into place.CL940SwbRevAFinal.book Page 5 Thursday, August 19, 1999 5:45 PM

7PERSONALIZING YOUR PHONEAfter setting up your phone and fully charging the battery, you can tailor your phone for additional performance and preferences. Press and hold the MEMORY key until the first screen appears.If you make a mistake anywhere in the process you can back up using the DELETE key, or end the programming sequence by pressing the MEMORY key again.1. SELECT YOUR LANGUAGEThe CL940 telephone displays text in both English and Spanish. The first screen asks whether you would like your messages in Spanish (ESP) or English (ENG)?❑Press F REVIEW to choose English.❑Press REVIEW E to choose Spanish.2. SELECT BETWEEN EASY OR DETAILED SETUPWith the exception of your CallNotes access number and passcode, your CL940 is already setup for you. However if you would like to turn off some features, or add additional area codes, you may do so using the Detailed Setup. Use the following chart to determine which procedure to use to finish programming your phone.❑Press F REVIEW to choose Easy Setup.❑Press REVIEW E to choose Detailed Setup.EASY SETUP(See the Setup Flow Chart on the following page.)1. ENTER YOUR CALLNOTES ACCESS NUMBERYour access number is the telephone number you dial to get to CallNotes. This screen prompts you to use the dialing keypad to enter your access number. Press REVIEW E to enter the number when you are finished. If you make a mistake, use F REVIEW to erase a digit.2. ENTER YOUR CALLNOTES PASSCODEThis screen prompts you to use the dialing keypad to enter your CallNotes passcode.You can enter up to 32 characters and/or digits total for these three fields. You can also add any necessary # keys or flashes. If you make a mistake, use F REVIEW to erase a digit.3. SET AREA CODEUsing the dialing keypad, enter your primary 3-digit area code. If you have additional local area codes, that don’t require you to dial a “1” first, use the detailed setup procedure below.CL940SwbRevAFinal.book Page 7 Thursday, August 19, 1999 5:45 PM

84. COMPLETE EASY SETUPYou are now finished setting up your phone. The SETUP COMPLETE message appears. We hope you will enjoy your new phone.Initially, the screen only shows the function labels for the function keys. After receiving the first call record, Caller ID and Call Waiting ID Options customers additionally see the time and date on the screen when the phone is not in use. Non-Caller ID customers do not have the date and time function.SETUP FLOW CHARTEnter your CallNotesAccess NumberEnter your CallNotes passcodeSet your Area CodeEASY SETUP DETAILED SETUPChoose betweenTone or Pulse DialingSetup Complete1.2.3.4.1.2. Select Phone for ManualAnswer (NO) orAuto Answer (YES)3. Create or Change Callnotes Setup(YES) or (NO)4.Turn CallnotesON or OFFEnter CallnotesAccess NumberAdd CallnotesPasscodeAdd Pauses (2)Setup or ChangeCaller ID (YES) or (NO)Turn Caller IDOn (YES) or Off (NO)Turn Call LightON or OFFSet AdvancedFunctions (YES) or (NO)Setup or Change AreaCodes (YES) or (NO)6.RestoreDefaults (YES) or (NO)Turn Call WaitingON or OFFTurn Call WaitingDisposition (ON)or (OFF)Default settings are shown in BOLD Setup CompleteSelect DialingDigits (7) or (10)Add MoreArea Codes(YES) or (NO)Add AnotherArea CodeAdd 1 BeforeArea Code (ON)or (OFF)Select DialingDigits (7) or (10)Set your AreaCodeCL940SwbRevAFinal.book Page 8 Thursday, August 19, 1999 5:45 PM

9 DETAILED SETUP1. SELECT BETWEEN TONE AND PULSEIf you are using the detailed setup method, you next see the dialing method screen. The CL940 can dial in either tone or pulse/rotary mode.❑Press F REVIEW to select TONE.❑Press REVIEW E to select PULSE.2. ANSWER PHONE WHEN PICKED UPThere are two ways that the CL940 can answer a call. The CL940 can automatically answer incoming calls when you remove it from the cradle, or the phone can be set to manually answer after pressing the TALK key. ❑Press F REVIEW to choose to automatically answer incoming calls when removed from the cradle.❑Press REVIEW E to choose to press TALK before answering incoming calls.3. CREATE OR CHANGE CALLNOTES SETUPThis series of prompts allow CallNotes subscribers to set up or change the CallNotes key. ❑Press F REVIEW to choose YES, to see other screens that allow you to create or change your CallNotes access number and passcode.❑Press REVIEW E to choose NO, if either you do not subscribe to this service, or you do not want to create or change CallNotes settings. If you select this setting, skip to Set Up or Change Caller ID Settings on page 10.Turn Voice Mail On or OffIf you choose to set SETUP VOICE MAIL to NO, this screen does not appear.If you subscribe to CallNotes from Southwestern Bell, ensure that this setting is set to ON. Programming this feature does not provide or cancel services. You must contact your Southwestern Bell Messaging Services representative to request a change in services.❑Press F REVIEW to choose ON, which indicates that you subscribe to the service. Continue with Enter Your CallNotes Access Number below.❑Press REVIEW E to choose OFF, which indicates that you do not subscribe to the service. If you choose to set VOICE MAIL to OFF, skip to Set Up or Change Caller ID Settings, on page 10.CL940SwbRevAFinal.book Page 9 Thursday, August 19, 1999 5:45 PM

10Enter Your CallNotes Access Number–Your access number is the telephone number you dial to get to CallNotes. This screen prompts you to use the dialing keypad to enter your access number. Press REVIEW E to enter the number when you are finished. If you make a mistake, use F REVIEW to erase a digit.Enter How Many Pauses–The CL940 telephone allows you to enter multiple pauses, or intervals between the access number and the CallNotes passcode. These pauses allow the CallNotes system time to ring and answer before submitting your passcode. Each pause is three seconds long. The default is two pauses (six seconds total).Enter Your CallNotes Passcode–This screen prompts you to use the dialing keypad to enter your CallNotes passcode. Your passcode can be from 4 to 10 digits.You can enter up to 32 characters and/or digits total for these three fields. You can also add any necessary # keys or flashes.If you make a mistake, use F REVIEW to erase a digit.4. SET UP OR CHANGE CALLER ID SETTINGSThis series of prompts allow Caller ID and Call Waiting ID subscribers to set up or change their settings. ❑Press F REVIEW to choose YES. You then see other screens that allow you to create or change Caller ID and Call Waiting ID settings.❑Press REVIEW E to choose NO, if either you do not subscribe to either of these services, or you do not want to create or change Caller ID and Call Waiting ID settings. If you select this setting, go to Set Up or Change Area Codes on page 12.Turn Caller ID On or Off–Most people want to see Caller ID data. But if you live in an area that does not yet support Caller ID, or do not subscribe to the service, you might want to turn off this setting. ❑Press F REVIEW to turn on or enable Caller ID.❑Press REVIEW E to turn off Caller ID.Programming this feature does not provide or cancel services. You must contact a Southwestern Bell representative to request a change in services.Turn the New Call Light On or Off –The next screen asks Caller ID/Call Waiting ID customers if they want the new call light on the back of the handset to flash after receiving a new call.❑Press F REVIEW if you have Caller ID and you want to see the call light. ❑Press REVIEW E if you don’t subscribe to Caller ID or if you want to turn off the call light permanently.CL940SwbRevAFinal.book Page 10 Thursday, August 19, 1999 5:45 PM

11Set Advanced FunctionsThis series of prompts, allow you to:■Restore the phone to its original (default) programming settings■Turn Call Waiting ID on or off■Turn Call Waiting ID Options on or off❑Press F REVIEW to choose YES. You then see other screens that allow you to create or change advanced settings.❑Press REVIEW E to choose NO, if you do not need to change these settings. If you select NO, go to Set Up or Change Area Codes on page 12.Restore Programming Options–This screen allows you to restore the originalEasyOptions settings of the telephone. It does not reset CallNotes settings.❑Press F REVIEW to choose YES to restore the original programming. ❑Press REVIEW E to choose NO to keep the existing programming setup.Turn Call Waiting ID On or OffIf you subscribe to Call Waiting ID service, ensure that this setting is set to ON.Programming this feature does not provide or cancel services. You must contact your Southwestern Bell representative to request a change in services.❑Press F REVIEW to choose ON, if you subscribe to Call Waiting ID service. ❑Press REVIEW E to choose OFF, if you do not subscribe to Call Waiting ID service. Skip to Set Up or Change Area Codes on page 12.Select Call Waiting ID OptionsSome areas of Southwestern Bell now offer Call Waiting ID Options. This service, an extension to Call Waiting ID, allows you to view options for handling incoming calls while on existing calls. If Call Waiting ID Options, is not offered in your area, we recommend that you set this option to OFF, otherwise Call Waiting ID might not work as expected.❑Press F REVIEW to choose ON, if you subscribe to Call Waiting ID Options and want to have options for handling incoming calls.❑Press REVIEW E to choose OFF, if Call Waiting ID Options is not available in your area or you do not want to disposition incoming calls.CL940SwbRevAFinal.book Page 11 Thursday, August 19, 1999 5:45 PM

125. SET UP OR CHANGE AREA CODESEveryone has at least one local area code. Many areas of the country now have additional local area codes. These local area codes are area codes, other than your own, that do not require you to dial a “1” before the number. The following series of programming prompts allow you to set up your phone to recognize those local area codes, which are particularly important for call records.❑Press F REVIEW to select YES to set up or modify your area codes.❑Press REVIEW E to select NO to skip this option. Continue to Complete Setup on page 13.Set Initial Area CodeUsing the dialing keypad, enter your primary 3-digit local area code.Select Number of Dialing Digits–In some areas of the country, you dial 7 digits (for example, 555-1212) within your local area code. In other areas, you must always dial the area code with the local number for every call, such as (214) 555-1212.❑Press F REVIEW to select 7 digits for local dialing.❑Press REVIEW E to select 10 digits for local dialing.Set Additional Area CodesIn some areas of the country you may have more than one local area code in addition to your primary area code. The CL940 telephone allows you to add up to 10 additional local area codes. If you add one of these area codes, your phone will dial this number without dialing a “1” before it.❑Press F REVIEW to add an additional local area code.❑Press REVIEW E to skip this option and go to Put a “1” before the Area Code on page 13.Select Number of Dialing Digits for Additional Area Codes–In some areas of the country, you dial 7 digits for these other local area codes. In other areas, you must always dial the area code with the local number for every call.❑Press F REVIEW to select 7 digits for these additional area codes.❑Press REVIEW E to select 10 digits for these additional area codes.Enter Area Code Number–Use the dialing keypad to enter the 3-digit area code.CL940SwbRevAFinal.book Page 12 Thursday, August 19, 1999 5:45 PM

13Add Another Area Code–After adding the additional area code, you are asked whether you want more codes. You can add up to 10 area codes in this way.❑Press F REVIEW to add more local area codes. Afterwards you are prompted to add the 3-digit code and then returned to this screen.❑Press REVIEW E when you have no more area codes to add. Put a “1” before the Area CodeIn order to use the DIAL softkey with call records, you must determine whether or not you normally dial 1 before long distance numbers. Then when you use DIAL with a call record, the phone adds the 1 for you. This feature is often called 1+ Dialing.❑Press F REVIEW to select ON, which inserts a “1” before long-distance numbers when using DIAL.❑Press REVIEW E to select OFF, which then only dials the area code and number.6. COMPLETE SETUPYou are now finished setting up your phone. The SETUP COMPLETE message appears. We hope you will enjoy your new phone.Initially, the screen only shows the function labels for the Call Waiting ID keys. After receiving the first call record, Caller ID and Call Waiting ID Options customers additionally see the time and date on the screen when the phone is not in use. Non-Caller ID customers do not have the date and time function.CL940SwbRevAFinal.book Page 13 Thursday, August 19, 1999 5:45 PM

14USING YOUR PHONEYou can make calls several different ways with the CL940.ANSWERING CALLSYou can answer a call two ways:1. Press any key on the handset.2. Press FLASH to answer Call Waiting calls.USING TRADITIONAL DIALING1. Press TALK on the handset.Notice the timer on the display? It appears whenever you start a call and con-tinues to run until you hang up the phone. 2. Use the number pad to dial the phone number.The phone number appears on the display as you enter the number. You also hear tones for each digit as you dial.3. To end the call press TALK again.USING PRE-DIALINGBefore you place a call, you can enter the telephone number and verify it on the dis-play. FROM THE HANDSET KEYPADWhen no digits are showing in the display, you can pre-dial from the handset.1. Use the keypad on the handset to enter a telephone number.2. Check the number on the display. If the number is wrong, press DELETE twice to erase the entire number, or use the F REVIEW key to delete the last digit.3. Press the DIAL function key on the handset to dial the number.CL940SwbRevAFinal.book Page 14 Thursday, August 19, 1999 5:45 PM

15USING SPEED DIALINGThere are several types of speed dialing. You can dial using:❑Your call records❑Your directory records❑The REDIAL key❑The MEMORY dial key❑The CallNotes key❑The EasyOptions keys when they are reprogrammed as speed dial keys.DIALING FROM CALL RECORDSYou can use the DIAL function key to dial any number in your Caller ID list.1. Use the F REVIEW E keys to find the call record you want.2. Press DIAL to place the call.DIALING FROM DIRECTORY RECORDSYou can use the DIAL function key to call any number in your directory.1. Press DIRECTORY on the handset.2. Use the F REVIEW E keys to find the directory record you want.3. Press DIAL to place the call.REDIALINGREDIAL is a fast method of calling your last number. When you press REDIAL on the handset, the phone dials the last number, whether you dialed it manually or it was from a Call Record, speed dial key, or from the Directory. For more information on dialing from call records, see Dialing From Call Records on page 27.CL940SwbRevAFinal.book Page 15 Thursday, August 19, 1999 5:45 PM

16STORING NUMBERS IN YOUR PHONE FOR MEMORY DIALINGIn addition to dialing from call records or your directory, you can also dial from your MEMORY keys or from any EasyOptions keys that are reprogrammed as speed dial-ing keys. This section describes how to program up to 10 phone numbers in mem-ory locations and how to reprogram extra EasyOptions keys as speed dialing keys.Creating a Memory Dial Key1. Push MEMORY twice. The messageENTER PHONE NUM appears on the screen.2. Enter the telephone number. The message changes to PUSH MEM TO SAVE.If the number is wrong, use the F REVIEW key to delete the number, digit-by-digit.3. Press MEMORY to save the telephone number. The message ENTER LOCATION appears on the screen.4. Press 0 to 9 to store the number of one of ten memory locations. The message NUMBER STORED displays.Using Memory DialingOnce you have programmed your Memory Dial keys, you can automatically “speed dial” that telephone number.1. Press MEMORY on the handset. The message MEMORY DIALING appears on the screen.2. Press the memorized location (0-9). The CL940 automatically dials that telephone number.Reprogramming EasyOptions Keys for Speed DialingYour CL940 telephone comes preprogrammed with many of the most popular EasyOptions services. If you are not subscribing to all the services currently pro-grammed into the phone, you might want to override the programming for those keys and use them for speed dialing.With the following reprogramming methods, you can add a flash or a pause instead of a digit.To add a pause—Press and hold FLASH until you see the pause mark on the screen. If you continue to press and hold the key, additional pause marks appear.CL940SwbRevAFinal.book Page 16 Thursday, August 19, 1999 5:45 PM

17To add a flash—Press and release the FLASH key. The letter F shows on the dis-play to indicate a flash.Reprogramming Handset EasyOptions KeysWhen no digits are showing in the display, you can pre-dial from the handset.1. Use the keypad to enter the telephone number you wish to save.If the number is wrong, press DELETE twice to erase the entire number, or use the F REVIEW key to delete the last digit.2. Press and hold one of the four handset EasyOptions keys until the NUMBER STORED message displays.3. To automatically dial this stored number press the EasyOptions key.USING FLASHThe FLASH key allows you to switch between calls, if you subscribe to Call Waiting.ADJUSTING THE VOLUMEAdjusting the Handset Volume1. Press TALK.2. Press the G or H key on the side of the handset to increase or decrease the volume. The handset sounds an error tone when it reaches the upper or lower limits.Adjusting the Handset Ringer VolumePress the G or H key on the handset while the phone is not in use. You hear the sound of the ringer as you adjust the volume between the two levels.USING HOLDYou can place a call on hold by pressing the HOLD key on the handset. The Talk LED flash slowly while calls are on hold.To take a call off hold, you can:❑Press TALK.❑Pick up the call on another extension.CL940SwbRevAFinal.book Page 17 Thursday, August 19, 1999 5:45 PM

18TIMING CALLSWhen you call someone, the clock on your display changes to a call timer. The timer counts the entire length of the time you are on the phone. When the timer goes past 99 minutes and 59 seconds, it starts over.GETTING TEMPORARY TONE SERVICEIf you do not have Tone service in your area, you need to change the TONE/PULSE during the programming mode. Please see Step 2. Select Between Easy or Detailed Setup on page 7. Whenever you need Tone service for interacting with bank and other automated services, you can temporarily override your setting to Tone. Press * during the call and the phone switches to temporary Tone service for the duration of the call. The phone returns to Pulse service when you hang up.GOING OUT OF RANGEYour CL940 handset is connected to its base through radio technology. It is possible for the handset to be too far away from the base. If the handset is too far from the base, you might have problems talking to your caller. Simply, walk back towards the base until you are no longer out of range.LOCATING A LOST HANDSETShould you misplace your handset, you can locate it quickly and easily by pressing the PAGE/FIND key on the base. The handset beeps for 15 seconds, or until you ei-ther press a key on the handset or press the PAGE/FIND key again. If the handset does not beep, it is either turned off, out of range, or the battery needs recharging.CL940SwbRevAFinal.book Page 18 Thursday, August 19, 1999 5:45 PM

19READING DISPLAY MESSAGESThe CL940 informs you of status by displaying the following messages:Note: If your display shows a number only, the person is calling from an area that provides number-only Caller ID service, or you could be in a service area which only shows the number.MESSAGE DESCRIPTIONEND OF LIST You have reached the end of the directory or call records. Press either F REVIEW E key to see other records.INCOMPLETE DATA The Caller ID information is incomplete. This message usually indicates temporary interference. There is no problem with the phone.LONG DISTANCE The message sent is a long distance call. MESSAGE WAITING (For CallNotes Service Only) You have a message in your voice mailbox. NAME UNAVAILABLE The person is calling from an area that only provides number-only Caller ID service, or you can be in a ser-vice area which only shows the number.NO CALLS There are no call records stored in memory.NO DATA SENT The phone did not receive Caller ID information from the phone company.PAGING The base is calling the handset.PRIVATE CALL The caller has purposely chosen to block his/her phone number. RECHARGE BATTERY The handset battery is getting low. Place the handset in the base in order to recharge.OUT OF RANGE You have exceeded the maximum distance between the handset and the base or the base AC power adapter is not plugged in.UNAVAILABLE Caller ID information is not available from the caller’s area.CL940SwbRevAFinal.book Page 19 Thursday, August 19, 1999 5:45 PM

20USING THE DIRECTORYWith the CL940, you can create a personal phone directory containing the names and numbers of the 50 people you contact the most. Once you create your personal phone directory, you can automatically dial from the directory. A directory record contains the name, the telephone number, and the directory number. CREATING YOUR DIRECTORY LISTYou can create your directory list by:❑Copying call records to the directory.❑Creating a new directory record.COPYING A CALL RECORD TO THE DIRECTORYThe easiest method of creating a directory entry is to copy a call record from the Caller ID list. 1. Press the CALLERS key.2. Use the F REVIEW E keys to find the correct call record.3. Press and hold the DIRECTORY key. The first letter of the person’s name begins to flash.You can choose to edit the name and number field. For details see Editing a Directory Record on page 21. After you complete editing the name field, press DIRECTORY to edit the number field.4. Press and hold DIRECTORY key until the message NUMBER STORED appears on the display.CREATING A NEW DIRECTORY RECORDAnother method of creating directory records is to make a record from scratch, us-ing the technique described on Creating Names on page 21.You can enter up to 16 characters in the name field and 32 characters in the number field.1. Press and hold DIRECTORY. The DIR icon starts flashing in the corner. The first letter in the name field also starts to flash.CL940SwbRevAFinal.book Page 20 Thursday, August 19, 1999 5:45 PM

212. Use the number key pad to enter in characters. Please see Creating Names on page 21.■Use the F REVIEW E keys to move back and forth along the field line.■Use the DELETE key to erase a letter.3. Press DIRECTORY to move to the number field. Use step 2 to enter the telephone number.4. Press and hold DIRECTORY until the message NUMBER STORED appears.EDITING A DIRECTORY RECORDAfter storing a directory record, you can modify the record to correct mistakes or to personalize them.1. Press DIRECTORY.2. Use the F REVIEW E keys to find the record you want to modify.3. Press and hold the DIRECTORY key until the phone beeps.4. Use the F REVIEW E keys to move to the incorrect character. Or press DELETE to erase one character at a time.5. Use the number keys to type in the correct letter.6. Press DIRECTORY to move between the name and number fields.7. Use the number keys to type in the correct number.8. Press and hold DIRECTORY key until the message NUMBER STORED appears on the display.CREATING NAMESEach number is assigned a set of letters. Press the corresponding number until the desired letter is displayed. For Example: to enter JOHN: press 5 once; press 6 three times; press 4 two times. Finally, press 6 two times. Press REVIEW E to enter a blank space.SPECIAL SYMBOLSYou can also use the * and the # Keys to get the following symbols in the name field:*/@&‘(),-.#CL940SwbRevAFinal.book Page 21 Thursday, August 19, 1999 5:45 PM

22ADDING SPECIAL CHARACTERSYou can add special characters by:❑Pressing REVIEW E to add a space in the name field.❑Pressing FLASH adds a flash in the number field.❑Pressing and holding FLASH adds a three second delay (pause).DIALING FROM DIRECTORY RECORDSYou can use DIAL to call any number in your directory.1. Press DIRECTORY on the handset.2. Use the F REVIEW E keys to find the call record you want.3. Press the DIAL key on the handset.It is important to note: The phone dials the number exactly as it is stored in the directory. When you create directory records from call records, the 1+ pre-fix is automatically generated for you for all non-local area codes. SeeSet Up or Change Area Codes on page 12.USING REVIEW TO FIND A DIRECTORY RECORD1. Press DIRECTORY on the handset.2. Use the F REVIEW E keys to find the call record you want.USING A QUICK LOOKUP METHOD1. Press DIRECTORY on the handset.2. Press a number key associated with the letter of the directory record.For example, if you want to find the directory record for Red Riding Hood, press 7 until the first record starting with the letter “R” is displayed.3. Press REVIEW E to see more records starting with the letter “R.”DELETING DIRECTORY RECORDSYou can delete your directory records one-at-a-time or all-at-once.DELETING A DIRECTORY RECORD1. Press DIRECTORY.2. Use the F REVIEW E keys or the Quick Lookup Method to find the record you want to delete.3. Press DELETE twice.CL940SwbRevAFinal.book Page 22 Thursday, August 19, 1999 5:45 PM

23The message DELETE? YES NO appears on the screen.■Press F REVIEW to select YES.■Press REVIEW E to select NO.DELETING ALL DIRECTORY RECORDS1. Press DIRECTORY.2. Press and hold DELETE.The message DELETE ALL? YES NO appears on the screen.■Press F REVIEW to select YES.■Press REVIEW E to select NO.CL940SwbRevAFinal.book Page 23 Thursday, August 19, 1999 5:45 PM

24USING YOUR TELEPHONE COMPANY NETWORK SERVICESUSING YOUR EASYOPTIONS® SERVICESThe CL940 telephone is configured to access all of the convenient Southwestern Bell EasyOptions Services at the touch of a button. You must subscribe to each service in order for all of the features of your CL940 telephone to work. For more information on these services and availability in your area, contact your local Southwestern Bell representative for more details and package offerings.CALLNOTESCallNotes® Service records voice messages when you are away from your phone or even while you are on the phone. The Indicator Light flashes whenever you have messages in your mailbox. Once you have programmed your CallNotes key with your access number and password, you can get your messages at the touch of a button. You must subscribe to CallNotes Service in order for this feature to work on your phone.ACCESSING YOUR MAILBOXAfter programming your CallNotes key during telephone setup, you can access your mail box by pressing the CallNotes key to dial your mailbox and password for you. Simply press CALL NOTES on the handset.CALL RETURNCall Return remembers the number of the person who called you last and automatically dials that number. While Call Return works, you can place and receive calls. For all calls placed using this service, local and long-distance charges might apply.If you are calling a number that is in an area not served by Call Return, a recorded message tells you that your call cannot be completed.Using Call Return:1. Press CALL RETURN.2. You hear the call ringing. If the number is busy, a recorded message tells you the line is busy. Hang up. Call Return keeps trying the number for 30 minutes.CL940SwbRevAFinal.book Page 24 Thursday, August 19, 1999 5:45 PM

253. Answer the phone when you hear the special ring (short-short-long). The special ring notifies you that the line is now available.When you answer the ring, you then hear your call ringing back, and the connection is made. If you don’t pick up the phone, the special ring repeats every few minutes for up to 30 minutes.Turning Off Call Return:1. Press TALK and listen for a dial tone.2. Press * 8 9. A recorded message confirms cancellation of Auto Redial. If you have Rotary/Pulse service, use 1 1 8 9.AUTO REDIALAuto Redial calls back the last number that you dialed for up to 30 minutes. When the number is busy, Auto Redial monitors the busy number, and lets you know when the line is free with a special ring. Auto Redial lets you call back more than one number at a time, and you can make and receive calls while Auto Redial works.To use Auto Redial:1. End the call by pressing TALK when you hear the busy signal.2. Press AUTO REDIAL on the handset. Auto Redial keeps trying the number for 30 minutes.3. Answer the phone when you hear a special ring (short-short-long). The special ring notifies you that the line is now available. After you press TALK, your call is placed automatically.To Turn Off Auto Redial:1. Press TALK and listen for dial tone.2. Press * 8 6. A recorded message confirms cancellation of Auto Redial. If you have Rotary/Pulse service, press 1 1 8 6.3-WAY CALLING3-Way Calling allows you to talk to two different callers at the same time. You can use this service for local, regional, or long distance calls. However, you are only charged for the calls you make. (Long distance charges might apply).To Use 3-Way Calling:After placing a call to the first party,1. Press 3 WAY CALLING to place the first call on hold.CL940SwbRevAFinal.book Page 25 Thursday, August 19, 1999 5:45 PM

262. Wait for the dial tone.3. Dial the second number. Wait for the second party to answer.Press 3 WAY CALLING to connect all three parties.If the second number is busy or there is no answer, press 3 WAY CALLING to reconnect to the original call. To end either call, ask one person to hang up. You can continue the conversation with the other person. To end both calls, you must press TALK to hang up the telephone.CALL BLOCKERCall Blocker stops calls from a specified list of numbers that you create. Or you can block the number of your last caller; you don’t even have to know their phone number. Callers on your list hear the message that you are not accepting calls at this time. On your end of the line, the phone doesn’t even ring. To Use Call Blocker:1. Press CALL BLOCKER on the handset.2. Listen to the voice recording for instructions on how to turn your Call Blocker service on or off, and how to change or review your Call Blocker list.To Cancel Call Blocker:Press CALL BLOCKER on the handset.CALLER ID AND CALL WAITING IDOne of the best features of your phone is the use of Caller ID and Call Waiting ID, which allows you to see information about an incoming call before you pick up the phone. ❑Caller ID allows you to see information about a call BEFORE you answer the telephone.❑Call Waiting ID lets you know who is calling even when you are on the phone. In addition to hearing the Call Waiting beep, you have the information you need to choose whether or not to answer a waiting call. With Call Waiting ID you use the FLASH key to transfer between calls.❑Call Waiting ID Options (CWIDO) allows you to route your incoming call to 1 of 5 choices, including CallNotes. With CWIDO, you use the function keys located directly below the display to transfer between calls. For details of CWIDO see Using Call Waiting ID Options (CWIDO) on page 28.With these services from Southwestern Bell, the CL940 telephone displays and records information about the call.CL940SwbRevAFinal.book Page 26 Thursday, August 19, 1999 5:45 PM

27Before you use these features on your CL940 telephone, you must first subscribe to the services through Southwestern Bell. You need to also have the services turned on in the phone through the programming setup procedure. Both the Easy Setup and the Detailed setup have these options turned on as defaults. For more details on setting installation options, see Personalizing Your Phone on page 7.RECEIVING NEW CALLSWhen you receive a new call, the new call light flashes and the call information shows on the display. The new call light would not flash if you answered the call or if you turned off the call light during programming setup.❑If you do not answer the call, the light continues to flash and eventually the NEW CALL message shows on the display. The light continues to flash until you review a call record.❑The NEW CALL message acts as a counter adding up the number of new calls. When you receive a call, the CL940 telephone displays the caller information sent by the telephone company, called a call record. The call record consists of the following information:❑The caller’s name (if available) ❑The caller’s telephone number❑The time and date of the call❑A record number to show the sequence of calls.VIEWING CALL RECORDSTo review a call record:1. Press CALLERS to see the last call record and access the call DIRECTORY.2. Use F REVIEW E to move though the call record list.When you reach either end of the call record list, you see an END OF LIST message. If you continue to press F REVIEW E, you scroll through the list again.In some cases you might need to first press CALLERS.DIALING FROM CALL RECORDSYou can use your call records as a short-cut method of dialing. 1. Use F REVIEW E to find the desired call record.2. Press DIAL on the handset. The phone dials whatever number is shown on the display. CL940SwbRevAFinal.book Page 27 Thursday, August 19, 1999 5:45 PM

28SAVING CALL RECORDSYour phone stores up to 50 call records before the memory becomes full. When the next call comes in, the oldest record drops off and makes room for the new call record. To save specific calls, delete old and unnecessary call records to keep from filling your phone’s memory.DELETING CALL RECORDSYou can either delete a single record or you can delete all call records at one time.To delete a single record: 1. Use F REVIEW E to locate the call record you want to delete.2. Press DELETE twice. To delete all call records:1. Locate any call record using the F REVIEW E keys.2. Press and hold DELETE until the display flashes and you see the NO CALLS message. The NO CALLS message means that the memory is clear.USING CALL WAITING ID OPTIONS (CWIDO)Call Waiting sends you a beep, or tone, when you have another call while you are on the phone. You can place the first call on hold to answer the new call. Call Waiting ID allows you to see Caller ID information when you are already on a call. If you have set up your phone to allow for Call Waiting ID Options (CWIDO) you can use the function keys to disposition (an action) your call.The CL940 has five keys that allow you to apply a disposition to your new call.To Use Call Waiting ID Options (CWIDO):When you hear the Call Waiting beep, you have the following options for the new call:❑SEND TO VM—Sends the new caller to your CallNotes mailbox to leave a message.❑TELL BUSY—Plays a pre-recorded message from Southwestern Bell that you are on the phone and will call them back. CL940SwbRevAFinal.book Page 28 Thursday, August 19, 1999 5:45 PM

29❑ASK TO HOLD—Places the new call on hold, and plays a pre-recorded message from Southwestern Bell that you are on the phone and will be with them shortly.❑CONCT ALL—(Connect All) Connects the new caller with the existing call to form a conference call.❑DROPANSR—(Drop and Answer) Drops the existing caller and answers the new call. ❑FLASH—Press this key to switch between callersTo Use Call Waiting:1. Press and release FLASH when you hear the Call Waiting beep. The first call is placed on temporary hold and you are connected to the new call.2. Press and release FLASH to return to the first call and put the second call on hold. You can alternate between calls as often as necessary.CL940SwbRevAFinal.book Page 29 Thursday, August 19, 1999 5:45 PM

30TROUBLESHOOTINGAre you having trouble with your phone? Here are some of the most common prob-lem areas and solutions.SYMPTOM CORRECTIVE ACTIONBlank or faint screen Turn the handset on and place it in the cradle for sev-eral seconds. Ensure the handset is making contact in the cradle.Check the AC adapter.Be sure that the adapter is not damaged and that it is securely plugged into a working outlet. Also check that the wall plug is not controlled by a wall switch.Recharge or replace the battery. See Insert the Battery into the Handset on page 6, for recharging details.Turn Caller ID function on. Call Southwestern Bell’s Busi-ness Office to ensure that either Caller ID or Call Waiting ID service is active. Your phone is shipped with the service enabled, check that you didn’t change the setting during setup. See Set Up or Change Caller ID Settings on page 10. Caller ID/Call Waiting ID doesn’t work properlyVerify that Caller ID service is active. Call Southwestern Bell’s Business Office to ensure that your services are active. You can verify that Call Waiting is working by the double tones, indicating an incoming call. That is pro-vided that an extension is not being used.Verify that you have turned on Caller ID as a setting. See Set Up or Change Caller ID Settings on page 10. Also check that the programming screen Call Waiting ID? is set to YES as shown in Turn Call Waiting ID On or Off on page 11.Charge light does not work Check whether the handset is making contact in the cradle.Check the AC adapter. Be sure that the adapter is not damaged and that it is securely plugged into a working outlet. Also check that the wall plug is not controlled by a wall switch.Handset lights do not work. Verify that the handset is turned on.Press the TALK key to test. The TALK light should come on.Check to see that you have turned on the New Call Light as a setting. See Set Up or Change Caller ID Settings on page 10 for instructions.Recharge or replace the battery. See Insert the Battery into the Handset on page 6 for more details.INCOMPLETE DATA Call information was distorted before reaching the unit. Normal static on the telephone line can cause a INCOMPLETE DATA message. If this condition persists, check with Southwestern Bell to ensure that there is not a problem with your phone line.CL940SwbRevAFinal.book Page 30 Thursday, August 19, 1999 5:45 PM

31No dial tone Verify that the line cord is connected and secure. Check that the handset is fully charged.Move the handset closer to the base. See Going Out of Range on page 18.Phone doesn’t ring Verify that the LINE CORD is plugged in correctly.Verify the handset ringer on/off switch, located on the underside of the handset, is set on. If the phone still does not ring, you might have too many communication devices hooked to a single line. A communication device can be a phone, modem, or facsimile (FAX) machine. Con-tact your Southwestern Bell business office for help calcu-lating the limit for your residence or business.Move the handset closer to the base. See Going Out of Range on page 18.PAGE/FIND key does not page the handsetThe handset is not communicating with the base. The handset is either turned off, out of range, or the battery needs recharging.Handset does not work Check the AC adapter. Be sure that the adapter is not damaged and that it is securely plugged into a working outlet. Also check that the wall plug is not controlled by a wall switch.Verify that the handset is turned on.Place the in the cradle for several seconds. Ensure the handset is making contact in the cradle.Recharge or replace the battery. See Insert the Battery into the Handset on page 6 for more details.CallNotes light is on, when there are no messages in the mailboxTurn the light off manually. Enter programming mode and turn off CallNotes as described in Turn Voice Mail On or Off on page 9. Then turn the function back on using the same method.CallNotes key dials my passcode before the system is ready for it.Add more pauses to the dialing number. See Enter Your CallNotes Access Number on page 10.Feature keys do not work. Check your service. Call Southwestern Bell to ensure that you have the appropriate service turned on.Check that the key hasn’t been reprogrammed as a speed dialing key. If the key has been accidentally repro-grammed, and you would like to reset this key and all the other EasyOptions keys and CallNotes navigation keys to the original settings, enter the programming mode and restore key to the default setting, as described in Set Advanced Functions on page 11.SYMPTOM CORRECTIVE ACTIONCL940SwbRevAFinal.book Page 31 Thursday, August 19, 1999 5:45 PM

32We recommend that all service on the phone be performed by CIDCO Incorporatedor an authorized repair agent. The CIDCO Incorporated Customer Service Center is lo-cated at 220 Cochrane Circle, Morgan Hill, CA 95037.NO DATA SENT Check your service. Call Southwestern Bell to ensure that you have Caller ID or Call Waiting ID service.Check the answering machine. Ensure that your answer-ing machine is set to answer after two rings.Ensure you answer the call after two rings.Check Call Fowarding. Ensure that Call Fowarding is turned off.Contact Southwestern Bell’s Service Department, if the problem continues for more than 24 hours. Your Southwestern Bell central office may be temporarily expe-riencing an overload. SYMPTOM CORRECTIVE ACTIONCL940SwbRevAFinal.book Page 32 Thursday, August 19, 1999 5:45 PM

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