Cidco Communications CL9HS Cordless Phone Handset User Manual
Cidco Communications Corporation Cordless Phone Handset
Manual
![](/img.php?id=56210&img=bg1.png)
TITLE:
DOC NO.
REVISION
SHEET 1 OF
APPROVAL
ENGINEERING
:
:
:
:
Description/Title___________________________________________________________
Contact________________ Phone___________ Fax___________ Modem___________
Fold ❑Wrap-around ❑
FINISH
Collate ❑Slip sheet ❑
Staple ❑
Drill ❑Score ❑Perf ❑
Saddle stitch ❑
PMS _______
Wire O ❑GBC ❑
Spot color ❑
INK
Black ❑
BINDING
Color separations ❑
SPECIAL INSTRUCTIONS
EFFECTIVE
PREPARED
Text stock______________
Sample attached ❑Finished size ________
1 Sided ❑2 Sided ❑
Cover stock____________ Insert stock_______________
PAPER
Color _______
Text stock (Asia)______________
FILM CHECKED BY:______________________________________________________
DATE:__________________________________________________________________
SWB CL940 English/Spanish
User’s Manual
103478-01
B
Jeanie Alexander 408.782.8228 408.776.2631 NA
SWB CL940 English/Spanish User’s Manual
70 lb uncoated
70 lb glossy self-cover
115 g
xWhite 5.5X8.5
X
X
xX
PDF only provided to both factory and Document Control.
8/12/99
3
No film generated
![](/img.php?id=56210&img=bg2.png)
TITLE:
DOC NO.
REVISION
SHEET OF
:
:
2
103478-01
B
56
Setting
Up
YourPn..
78 910 1112
iii
Cover Caution/
Copyright
iii iv
TOC
12
Introducti
on...
34
13 14
Using
Your
Phone
15 16 17 18
19 20
.Using the
Directory
21 22 23 24
Using
Te l ep ho n e
Company
25 26 27 28
29 30
Troublesh
ooting
31 32 32 31
Resolucio
n de
problema
Resolucio
n de
problema
30 29
Resolucio
n de
problema
Como
usar los
Servicios
28 27
Como
guardar
registros
Como
usar los
Servicios
26 25
Call
Blocker Como
usar los
Servicios
24 23
CallNotes Uso del
directorio
22 21
Mercado
desde
registros
Uso del
directorio
20 19
Creacion
de su lista Como
Usar Su
Telefono
18 17
Fuera De
Alcance Como
Usar Su
Telefono
16 15
Como
Guardar Como Usa
Su
Telefono
14 13
Como
Contestar
Llamadas
Como
Instalar
Su Tele
3
SWB CL940 English/Spanish
Owner’s Manual
![](/img.php?id=56210&img=bg3.png)
TITLE:
DOC NO.
REVISION
SHEET OF
:
:
3
103478-01
B
Conozca
Su Nuevo
Telefono
Conozca
Su Nuevo
Telefono
Conozca
su Nuevo
Telefono
Conozca
Su Nuevo
Telefono
TOC TOC Caucion
and
Copyright
Spanish
Cover
Fije las
funciones Como
instalar su
Telefono
Instalacio
n
Detallada
Como
Instalar
Su Tele
Instalacio
n
Detallada
Como
Instalar
Su Telefo
Como
Personaliz
ar
Como
Instalar
3
SWB CL940 English/Spanish
Owner’s Manual
11 9 8 7 6 5
4 3 2 1 iv iii ii
12 10
i
![](/img.php?id=56210&img=bg4.png)
&/
2ZQHU·V0DQXDO
&DOOHU,'&DOO:DLWLQJ,'
&RUGOHVV7HOHSKRQH
CL940SwbRevAFinal.book Page 4 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg5.png)
Copyright
©
1999 by CIDCO Incorporated. All rights reserved.
CL940 103478-01 Rev. B
No part of this publication may be reproduced, transcribed, stored in a
retrieval system, or translated into any language in any form, by any
means, without the prior written permission of CIDCO Incorporated.
One Time Viewing (OTV) and CIDCO are registered trademarks of Cidco
Incorporated.
EasyOptions and CallNotes are registered trademarks of Southwestern
Bell. All other trademarks are the property of their respective owners.
FCC Statement
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. How-
ever, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or tele-
vision reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of
the following measurements:
❑Reorient or relocate the receiving antenna.
❑Increase the separation between the equipment and receiver.
❑Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
❑Consult the dealer or an experienced radio/TV technician for help.
CAUTION
!
Changes or modification to this device not expressly approved by
CIDCO Incorporated could void the user’s authority to operate this
equipment.
CL940SwbRevAFinal.book Page 5 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg6.png)
❑INTRODUCTION 1
❑FEATURES 1
❑UNPACKING YOUR PHONE 1
❑LOCATING KEYS, LIGHTS, AND SWITCHES 2
❑HEADSET JACK 4
❑SETTING UP YOUR PHONE 5
❑PERSONALIZING YOUR PHONE 7
❑EASY SETUP 7
❑SETUP FLOW CHART 8
❑ DETAILED SETUP 9
❑USING YOUR PHONE 14
❑ANSWERING CALLS 14
❑USING TRADITIONAL DIALING 14
❑USING PRE-DIALING 14
❑USING SPEED DIALING 15
❑USING FLASH 17
❑ADJUSTING THE VOLUME 17
❑USING HOLD 17
❑TIMING CALLS 18
❑GETTING TEMPORARY TONE SERVICE 18
❑GOING OUT OF RANGE 18
❑LOCATING A LOST HANDSET 18
❑READING DISPLAY MESSAGES 19
❑USING THE DIRECTORY 20
❑CREATING YOUR DIRECTORY LIST 20
❑DIALING FROM DIRECTORY RECORDS 22
❑DELETING DIRECTORY RECORDS 22
❑USING YOUR TELEPHONE COMPANY NETWORK SERVICES 24
❑USING YOUR
E
ASY
O
PTIONS
® SERVICES 24
CL940SwbRevAFinal.book Page i Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg7.png)
❑
C
ALL
N
OTES
24
❑ACCESSING YOUR MAILBOX 24
❑
C
ALL
R
ETURN
24
❑
A
UTO
R
EDIAL
25
❑
3-W
AY
C
ALLING
25
❑
C
ALL
B
LOCKER
26
❑
C
ALLER
ID
AND
C
ALL
W
AITING
ID
26
❑RECEIVING NEW CALLS 27
❑VIEWING CALL RECORDS 27
❑DIALING FROM CALL RECORDS 27
❑SAVING CALL RECORDS 28
❑DELETING CALL RECORDS 28
❑USING
C
ALL
W
AITING
ID O
PTIONS
(CWIDO)
28
❑TROUBLESHOOTING 30
CL940SwbRevAFinal.book Page ii Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg8.png)
1
INTRODUCTION
Your new CL940 telephone incorporates all the features of a cordless telephone
and blends them with Southwestern Bell’s best calling features, such as Caller ID,
CallNotes® and Call Waiting ID.
If this is your first cordless telephone, you’ll soon discover that your cordless is sim-
ilar to regular telephones, except without the cord. If you’ve owned a cordless in
the past, you’ll discover that the CL940 telephone is the most powerful and full-
function Caller ID cordless telephone on the market.
FEATURES
❑20 channel, digital spread spectrum 900 MHz telephone
❑50 Caller ID Records and 50 Directory Records
❑Dedicated CallNotes keys
❑Large One Time Viewing (OTV®) display
❑Hearing-aid compatibility
❑Messages in English or Spanish
❑Call timer for outgoing calls
❑Single key redialing
❑Preprogrammed for Southwestern Bell’s network services, such as Call Return,
AutoRedial, or 3-Way Call.
Unlike most corded telephones, your cordless will not work during power failures.
We strongly recommend that you have a corded telephone in addition to your
cordless.
UNPACKING YOUR PHONE
In addition to this handbook, check that you have:
❑Telephone base
❑Telephone handset
❑6 ft. line cord
❑5 inch line cord for wall mounting
❑Wall-mount/desk-mount wedge
❑AC Adapter
MOUNTING WEDGE
6-FOOT LINE CORD
5-INCH LINE CORD
FOR WALL MOUNTING
AC ADAPTER
CL940SwbRevAFinal.book Page 1 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg9.png)
2
LOCATING KEYS, LIGHTS, AND SWITCHES
BASE KEYS
The Page/Find key is a homing system for finding the handset. If you press the
Page/Find key, the handset beeps for 15 seconds.
BASE LIGHTS
CallNotes light flashes if you subscribe to CallNotes service from Southwestern
Bell and you have messages in your mailbox.
Line in Use light comes on whenever this phone, or any other telephone on the
line, is being used.
Charge light comes on when the handset is in the base.
ON THE HANDSET
There are three lights, six types of keys, and a switch on the handset.
Function Keys
Caller ID Keys
EasyOptions Keys
Flash/Hold/Redial Keys
CHARGE
LINE IN USE
VOICE MAIL
12
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
0
TUV
9
WXYZ
OPER
#
FLASH HOLD REDIAL
DELETE REVIEW
CALLNOTES CALL RETURN
3-WAY CALL
AUTO REDIAL
CALL BLOCKER
TALK
CALLERS
SEND TO VM
9:18 10/16 18
AM IN USE 1 2
PM
408 - 555-1212
LASTNAME FIRST
CALL
DIR
DIRECTORY
TELL BUSY
INTERCOM
ASK TO HOLD
MEMORY
CONCT ALL
DIAL
DROPANSR
OFF ON—RING
PWR—OFF ON
1-
PAGE/FIND
Caller ID Call Waiting
Base Lights
Page/Find Key
CL940SwbRevAFinal.book Page 2 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bga.png)
3
LIGHTS
New Calls light—tells you
when you have new Caller ID
information to review. It
flashes until you review your
calls using the Caller ID keys.
Talk light—tells you that
your phone is off hook or in
use.
CallNotes light—flashes
when you have Voice Mail
messages, if you subscribe
to Southwestern Bell’s
CallNotes service.
KEYS
Function keys—are multi-
function keys that allow you
to access your call records
and directory. Additionally,
these keys support different
kinds of dialing and South-
western Bell’s Call Waiting ID
Options (CWIDO).
Caller ID keys—controls
Call Records/Directory
Records. For more details on
Call Records, see Receiving New Calls on page 27.
EasyOptions® keys—control your other telephone subscription services.
Talk key—turns the phone on or off hook.
Dialing keys—control manual dialing.
Quick Dialing keys—dials out previously stored information. Pressing DIAL dials
the number showing on the display. REDIAL allows you to recall and dial the last
phone number.
Hold Key—places the existing call on hold.
Flash Key— allows Call Waiting subscribers to switch between two calls.
12
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
0
TUV
9
WXYZ
OPER
#
FLASH HOLD REDIAL
DELETE REVIEW
CALLNOTES CALL RETURN
3-WAY CALL
AUTO REDIAL
CALL BLOCKER
TALK
CALLERS
SEND TO VM
9:18 10/16 18
AM IN USE 1 2
PM
408 - 555-1212
LASTNAME FIRST
CALL
DIR
DIRECTORY
TELL BUSY
INTERCOM
ASK TO HOLD
MEMORY
CONCT ALL
DIAL
DROPANSR
OFF ON—RING
PWR—OFF ON
1-
Off-On
Switch
Function Keys
Backlit Display
Caller ID Keys
EasyOptions
Keys
CallNotes
Key/Light
Talk Key/Light
Flash Key
Hold Key
Redial Key
New Calls Light
(on back)
Dialing Keys
CL940SwbRevAFinal.book Page 3 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bgb.png)
4
Volume Control keys—adjusts the loudness of
the handset earpiece, or the ringer. The volume
keys are located on the side of the handset.
Off-On Switch
This multi-position switch controls both the
power and the ringer for the handset.
Far left position—both the power to the hand-
set and the ringer are off.
Middle position—the handset is on but does
not ring.
Far right position—the handset and ringer are
both on.
HEADSET JACK
Handset
Volume
VOLUME
ON—
PWR—OFF ON
OFF RING
The CL940 telephone has a jack on the side of the
handset to attach an optional headset for hands-
free operation.
Headset Jack
CL940SwbRevAFinal.book Page 4 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bgc.png)
5
SETTING UP YOUR PHONE
It only takes a few steps to set up your phone. Now that you’ve checked the
contents of the carton, you are ready to put the phone together.
1. CHOOSE A CENTRAL LOCATION FOR THE BASE UNIT
The base should be away from all other electronic equipment such as a personal
computer, microwave, stereo, or television. It is also a good idea to place the unit
away from noisy areas, or from heat sources such as a radiator or direct sunlight.
2. PLUG IN THE ADAPTER
1. Plug the adapter tip into the round jack
on the base and the other end into an
electrical outlet. Without AC power your
phone cannot operate.
2. Thread the cord through the clip on the
housing to prevent the cord from pulling
loose.
1. INSTALL THE LINE CORD
You can set your CL940 telephone on a tabletop or you can mount the phone on a
wall.
To use on a tabletop or desk:
1. Take the long telephone line cord that comes with the phone and
plug one end into the jack labeled TEL LINE.
2. Take the remaining end and plug it into the wall jack.
To mount on a wall:
1. Remove the
mounting wedge
from the bottom of
the base by
placing your
thumb at the top
of the arrow on the
mounting wedge
and pressing down
in the direction of the arrow.
2. Turn the wedge around and place it over the lower portion of the
base. Reinstall the wedge by placing your thumb over the arrow
and by pressing downwards and backwards until it snaps into place.
CL940SwbRevAFinal.book Page 5 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bgd.png)
6
3. Plug the five inch line cord into the phone jack marked TEL LINE.
4. Thread the line cord through the open channel in the base.
5. Plug the other end of the line cord into the wall jack.
6. Use the gap on the underside of the base to gather any excess cord.
7. Hang the base over the installation hooks.
4. INSERT THE BATTERY INTO THE HANDSET
Use this procedure to install or to replace a battery.
Be sure you follow the battery specifications and
safety instructions outlined in your safety
instruction booklet.
!CAUTION
Use only Cidco brand nickel cadmium (Ni-
Cad) batteries in this phone (Part No.
102794-01).
1. Press down on the battery cover and slide the
cover down to expose the battery
compartment.
2. Locate the battery terminals inside of the
battery compartment and the corresponding
terminals on the battery pack. Align the pack’s
terminals with the terminals in the battery
well.
3. Replace the battery door.
5. CHARGE THE HANDSET
Before you use the phone for the first time:
1. Ensure the handset is turned off.
2. Place the handset in the cradle and charge the battery for at
least 12 hrs with the Off-On switch set to OFF. The charge light
on the base comes on to tell you that the handset is charging.
CL940SwbRevAFinal.book Page 6 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bge.png)
7
PERSONALIZING YOUR PHONE
After setting up your phone and fully charging the battery, you can tailor your
phone for additional performance and preferences. Press and hold the MEMORY
key until the first screen appears.
If you make a mistake anywhere in the process you can back up using the
DELETE key, or end the programming sequence by pressing the MEMORY key
again.
1. SELECT YOUR LANGUAGE
The CL940 telephone displays text in both English and Spanish. The first screen asks
whether you would like your messages in Spanish (ESP) or English (ENG)?
❑Press F REVIEW to choose English.
❑Press REVIEW E to choose Spanish.
2. SELECT BETWEEN EASY OR DETAILED SETUP
With the exception of your CallNotes access number and passcode, your CL940 is
already setup for you. However if you would like to turn off some features, or add
additional area codes, you may do so using the Detailed Setup. Use the following
chart to determine which procedure to use to finish programming your phone.
❑Press F REVIEW to choose Easy Setup.
❑Press REVIEW E to choose Detailed Setup.
EASY SETUP
(See the Setup Flow Chart on the following page.)
1. ENTER YOUR CALLNOTES ACCESS NUMBER
Your access number is the telephone number you dial to get to CallNotes. This
screen prompts you to use the dialing keypad to enter your access number. Press
REVIEW E to enter the number when you are finished. If you make a mistake, use
F REVIEW to erase a digit.
2. ENTER YOUR CALLNOTES PASSCODE
This screen prompts you to use the dialing keypad to enter your CallNotes
passcode.
You can enter up to 32 characters and/or digits total for these three fields. You can
also add any necessary # keys or flashes. If you make a mistake, use F REVIEW to
erase a digit.
3. SET AREA CODE
Using the dialing keypad, enter your primary 3-digit area code. If you have
additional local area codes, that don’t require you to dial a “1” first, use the detailed
setup procedure below.
CL940SwbRevAFinal.book Page 7 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bgf.png)
8
4. COMPLETE EASY SETUP
You are now finished setting up your phone. The SETUP COMPLETE message
appears. We hope you will enjoy your new phone.
Initially, the screen only shows the function labels for the function keys. After
receiving the first call record, Caller ID and Call Waiting ID Options customers
additionally see the time and date on the screen when the phone is not in use. Non-
Caller ID customers do not have the date and time function.
SETUP FLOW CHART
Enter your CallNotes
Access Number
Enter your CallNotes
passcode
Set your Area Code
EASY SETUP DETAILED SETUP
Choose between
Tone or Pulse Dialing
Setup Complete
1.
2.
3.
4.
1.
2. Select Phone for Manual
Answer (NO) or
Auto Answer (YES)
3. Create or Change
Callnotes Setup
(YES) or (NO)
4.
Turn Callnotes
ON or OFF
Enter Callnotes
Access Number
Add Callnotes
Passcode
Add Pauses (2)
Setup or Change
Caller ID (YES) or (NO)
Turn Caller ID
On (YES) or
Off (NO)
Turn Call Light
ON or OFF
Set Advanced
Functions
(YES) or (NO)
Setup or Change Area
Codes (YES) or (NO)
6.
Restore
Defaults (YES)
or (NO)
Turn Call Waiting
ON or OFF
Turn Call Waiting
Disposition (ON)
or (OFF)
Default settings are shown in BOLD Setup Complete
Select Dialing
Digits (7) or (10)
Add More
Area Codes
(YES) or (NO)
Add Another
Area Code
Add 1 Before
Area Code (ON)
or (OFF)
Select Dialing
Digits (7) or (10)
Set your Area
Code
CL940SwbRevAFinal.book Page 8 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg10.png)
9
DETAILED SETUP
1. SELECT BETWEEN TONE AND PULSE
If you are using the detailed setup method, you next see the dialing method screen.
The CL940 can dial in either tone or pulse/rotary mode.
❑Press F REVIEW to select TONE.
❑Press REVIEW E to select PULSE.
2. ANSWER PHONE WHEN PICKED UP
There are two ways that the CL940 can answer a call. The CL940 can automatically
answer incoming calls when you remove it from the cradle, or the phone can be set
to manually answer after pressing the TALK key.
❑Press F REVIEW to choose to automatically answer incoming calls when
removed from the cradle.
❑Press REVIEW E to choose to press TALK before answering incoming
calls.
3. CREATE OR CHANGE CALLNOTES SETUP
This series of prompts allow CallNotes subscribers to set up or change the CallNotes
key.
❑Press F REVIEW to choose YES, to see other screens that allow you to
create or change your CallNotes access number and passcode.
❑Press REVIEW E to choose NO, if either you do not subscribe to this
service, or you do not want to create or change CallNotes settings. If you
select this setting, skip to Set Up or Change Caller ID Settings on page 10.
Turn Voice Mail On or Off
If you choose to set SETUP VOICE MAIL to NO, this screen does not appear.
If you subscribe to CallNotes from Southwestern Bell, ensure that this setting is set
to ON. Programming this feature does not provide or cancel services. You must
contact your Southwestern Bell Messaging Services representative to request a
change in services.
❑Press F REVIEW to choose ON, which indicates that you subscribe to
the service. Continue with Enter Your CallNotes Access Number below.
❑Press REVIEW E to choose OFF, which indicates that you do not
subscribe to the service. If you choose to set VOICE MAIL to OFF, skip to
Set Up or Change Caller ID Settings, on page 10.
CL940SwbRevAFinal.book Page 9 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg11.png)
10
Enter Your CallNotes Access Number–Your access number is the telephone
number you dial to get to CallNotes. This screen prompts you to use the dialing
keypad to enter your access number. Press REVIEW E to enter the number when
you are finished.
If you make a mistake, use F REVIEW to erase a digit.
Enter How Many Pauses–The CL940 telephone allows you to enter multiple
pauses, or intervals between the access number and the CallNotes passcode. These
pauses allow the CallNotes system time to ring and answer before submitting your
passcode. Each pause is three seconds long. The default is two pauses (six seconds
total).
Enter Your CallNotes Passcode–This screen prompts you to use the dialing keypad
to enter your CallNotes passcode. Your passcode can be from 4 to 10 digits.
You can enter up to 32 characters and/or digits total for these three fields. You can
also add any necessary # keys or flashes.
If you make a mistake, use F REVIEW to erase a digit.
4. SET UP OR CHANGE CALLER ID SETTINGS
This series of prompts allow Caller ID and Call Waiting ID subscribers to set up or
change their settings.
❑Press F REVIEW to choose YES. You then see other screens that allow
you to create or change Caller ID and Call Waiting ID settings.
❑Press REVIEW E to choose NO, if either you do not subscribe to either of
these services, or you do not want to create or change Caller ID and Call
Waiting ID settings. If you select this setting, go to Set Up or Change Area
Codes on page 12.
Turn Caller ID On or Off–Most people want to see Caller ID data. But if you live in an
area that does not yet support Caller ID, or do not subscribe to the service, you
might want to turn off this setting.
❑Press F REVIEW to turn on or enable Caller ID.
❑Press REVIEW E to turn off Caller ID.
Programming this feature does not provide or cancel services. You must contact a
Southwestern Bell representative to request a change in services.
Turn the New Call Light On or Off –The next screen asks Caller ID/Call Waiting ID
customers if they want the new call light on the back of the handset to flash after
receiving a new call.
❑Press F REVIEW if you have Caller ID and you want to see the call light.
❑Press REVIEW E if you don’t subscribe to Caller ID or if you want to turn
off the call light permanently.
CL940SwbRevAFinal.book Page 10 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg12.png)
11
Set Advanced Functions
This series of prompts, allow you to:
■Restore the phone to its original (default) programming
settings
■Turn Call Waiting ID on or off
■Turn Call Waiting ID Options on or off
❑Press F REVIEW to choose YES. You then see other screens that allow
you to create or change advanced settings.
❑Press REVIEW E to choose NO, if you do not need to change these
settings. If you select NO, go to Set Up or Change Area Codes on page 12.
Restore Programming Options–This screen allows you to restore the original
EasyOptions settings of the telephone. It does not reset CallNotes settings.
❑Press F REVIEW to choose YES to restore the original programming.
❑Press REVIEW E to choose NO to keep the existing programming setup.
Turn Call Waiting ID On or Off
If you subscribe to Call Waiting ID service, ensure that this setting is set to ON.
Programming this feature does not provide or cancel services. You must contact
your Southwestern Bell representative to request a change in services.
❑Press F REVIEW to choose ON, if you subscribe to Call Waiting ID service.
❑Press REVIEW E to choose OFF, if you do not subscribe to Call Waiting
ID service. Skip to Set Up or Change Area Codes on page 12.
Select Call Waiting ID Options
Some areas of Southwestern Bell now offer Call Waiting ID Options. This service, an
extension to Call Waiting ID, allows you to view options for handling incoming calls
while on existing calls. If Call Waiting ID Options, is not offered in your area, we
recommend that you set this option to OFF, otherwise Call Waiting ID might not
work as expected.
❑Press F REVIEW to choose ON, if you subscribe to Call Waiting ID Options
and want to have options for handling incoming calls.
❑Press REVIEW E to choose OFF, if Call Waiting ID Options is not available
in your area or you do not want to disposition incoming calls.
CL940SwbRevAFinal.book Page 11 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg13.png)
12
5. SET UP OR CHANGE AREA CODES
Everyone has at least one local area code. Many areas of the country now have
additional local area codes. These local area codes are area codes, other than your
own, that do not require you to dial a “1” before the number. The following series
of programming prompts allow you to set up your phone to recognize those local
area codes, which are particularly important for call records.
❑Press F REVIEW to select YES to set up or modify your area codes.
❑Press REVIEW E to select NO to skip this option. Continue to Complete
Setup on page 13.
Set Initial Area Code
Using the dialing keypad, enter your primary 3-digit local area code.
Select Number of Dialing Digits–In some areas of the country, you dial 7 digits (for
example, 555-1212) within your local area code. In other areas, you must always dial
the area code with the local number for every call, such as (214) 555-1212.
❑Press F REVIEW to select 7 digits for local dialing.
❑Press REVIEW E to select 10 digits for local dialing.
Set Additional Area Codes
In some areas of the country you may have more than one local area code in
addition to your primary area code. The CL940 telephone allows you to add up to
10 additional local area codes. If you add one of these area codes, your phone will
dial this number without dialing a “1” before it.
❑Press F REVIEW to add an additional local area code.
❑Press REVIEW E to skip this option and go to Put a “1” before the Area
Code on page 13.
Select Number of Dialing Digits for Additional Area Codes–In some areas of the
country, you dial 7 digits for these other local area codes. In other areas, you must
always dial the area code with the local number for every call.
❑Press F REVIEW to select 7 digits for these additional area codes.
❑Press REVIEW E to select 10 digits for these additional area codes.
Enter Area Code Number–Use the dialing keypad to enter the 3-digit area code.
CL940SwbRevAFinal.book Page 12 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg14.png)
13
Add Another Area Code–After adding the additional area code, you are asked
whether you want more codes. You can add up to 10 area codes in this way.
❑Press F REVIEW to add more local area codes. Afterwards you are
prompted to add the 3-digit code and then returned to this screen.
❑Press REVIEW E when you have no more area codes to add.
Put a “1” before the Area Code
In order to use the DIAL softkey with call records, you must determine whether or
not you normally dial 1 before long distance numbers. Then when you use DIAL
with a call record, the phone adds the 1 for you. This feature is often called 1+
Dialing.
❑Press F REVIEW to select ON, which inserts a “1” before long-distance
numbers when using DIAL.
❑Press REVIEW E to select OFF, which then only dials the area code and
number.
6. COMPLETE SETUP
You are now finished setting up your phone. The SETUP COMPLETE message
appears. We hope you will enjoy your new phone.
Initially, the screen only shows the function labels for the Call Waiting ID keys.
After receiving the first call record, Caller ID and Call Waiting ID Options customers
additionally see the time and date on the screen when the phone is not in use. Non-
Caller ID customers do not have the date and time function.
CL940SwbRevAFinal.book Page 13 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg15.png)
14
USING YOUR PHONE
You can make calls several different ways with the CL940.
ANSWERING CALLS
You can answer a call two ways:
1. Press any key on the handset.
2. Press FLASH to answer Call Waiting calls.
USING TRADITIONAL DIALING
1. Press TALK on the handset.
Notice the timer on the display? It appears whenever you start a call and con-
tinues to run until you hang up the phone.
2. Use the number pad to dial the phone number.
The phone number appears on the display as you enter the number. You also
hear tones for each digit as you dial.
3. To end the call press TALK again.
USING PRE-DIALING
Before you place a call, you can enter the telephone number and verify it on the dis-
play.
FROM THE HANDSET KEYPAD
When no digits are showing in the display, you can pre-dial from the handset.
1. Use the keypad on the handset to enter a telephone number.
2. Check the number on the display. If the number is wrong, press DELETE twice
to erase the entire number, or use the F REVIEW key to delete the last digit.
3. Press the DIAL function key on the handset to dial the number.
CL940SwbRevAFinal.book Page 14 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg16.png)
15
USING SPEED DIALING
There are several types of speed dialing. You can dial using:
❑Your call records
❑Your directory records
❑The REDIAL key
❑The MEMORY dial key
❑The CallNotes key
❑The EasyOptions keys when they are reprogrammed as speed dial keys.
DIALING FROM CALL RECORDS
You can use the DIAL function key to dial any number in your Caller ID list.
1. Use the F REVIEW E keys to find the call record you want.
2. Press DIAL to place the call.
DIALING FROM DIRECTORY RECORDS
You can use the DIAL function key to call any number in your directory.
1. Press DIRECTORY on the handset.
2. Use the F REVIEW E keys to find the directory record you want.
3. Press DIAL to place the call.
REDIALING
REDIAL is a fast method of calling your last number. When you press REDIAL on
the handset, the phone dials the last number, whether you dialed it manually or it
was from a Call Record, speed dial key, or from the Directory. For more information
on dialing from call records, see Dialing From Call Records on page 27.
CL940SwbRevAFinal.book Page 15 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg17.png)
16
STORING NUMBERS IN YOUR PHONE FOR MEMORY DIALING
In addition to dialing from call records or your directory, you can also dial from your
MEMORY keys or from any EasyOptions keys that are reprogrammed as speed dial-
ing keys. This section describes how to program up to 10 phone numbers in mem-
ory locations and how to reprogram extra EasyOptions keys as speed dialing keys.
Creating a Memory Dial Key
1. Push MEMORY twice. The message
ENTER PHONE NUM appears on the screen.
2. Enter the telephone number. The message changes to PUSH MEM TO SAVE.
If the number is wrong, use the F REVIEW key to delete the
number, digit-by-digit.
3. Press MEMORY to save the telephone number. The message ENTER
LOCATION appears on the screen.
4. Press 0 to 9 to store the number of one of ten memory locations. The message
NUMBER STORED displays.
Using Memory Dialing
Once you have programmed your Memory Dial keys, you can automatically “speed
dial” that telephone number.
1. Press MEMORY on the handset. The message MEMORY DIALING appears on
the screen.
2. Press the memorized location (0-9). The CL940 automatically dials that
telephone number.
Reprogramming EasyOptions Keys for Speed Dialing
Your CL940 telephone comes preprogrammed with many of the most popular
EasyOptions services. If you are not subscribing to all the services currently pro-
grammed into the phone, you might want to override the programming for those
keys and use them for speed dialing.
With the following reprogramming methods, you can add a flash or a pause instead
of a digit.
To add a pause—Press and hold FLASH until you see the pause mark on the
screen. If you continue to press and hold the key, additional pause marks appear.
CL940SwbRevAFinal.book Page 16 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg18.png)
17
To add a flash—Press and release the FLASH key. The letter F shows on the dis-
play to indicate a flash.
Reprogramming Handset EasyOptions Keys
When no digits are showing in the display, you can pre-dial from the handset.
1. Use the keypad to enter the telephone number you wish to save.
If the number is wrong, press DELETE twice to erase the entire
number, or use the F REVIEW key to delete the last digit.
2. Press and hold one of the four handset EasyOptions keys until the NUMBER
STORED message displays.
3. To automatically dial this stored number press the EasyOptions key.
USING FLASH
The FLASH key allows you to switch between calls, if you subscribe to Call Waiting.
ADJUSTING THE VOLUME
Adjusting the Handset Volume
1. Press TALK.
2. Press the G or H key on the side of the handset to increase or decrease the
volume. The handset sounds an error tone when it reaches the upper or lower
limits.
Adjusting the Handset Ringer Volume
Press the G or H key on the handset while the phone is not in use. You hear the
sound of the ringer as you adjust the volume between the two levels.
USING HOLD
You can place a call on hold by pressing the HOLD key on the handset. The Talk LED
flash slowly while calls are on hold.
To take a call off hold, you can:
❑Press TALK.
❑Pick up the call on another extension.
CL940SwbRevAFinal.book Page 17 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg19.png)
18
TIMING CALLS
When you call someone, the clock on your display changes to a call timer. The timer
counts the entire length of the time you are on the phone. When the timer goes
past 99 minutes and 59 seconds, it starts over.
GETTING TEMPORARY TONE SERVICE
If you do not have Tone service in your area, you need to change the TONE/PULSE
during the programming mode. Please see Step 2. Select Between Easy or Detailed
Setup on page 7.
Whenever you need Tone service for interacting with bank and other automated
services, you can temporarily override your setting to Tone.
Press * during the call and the phone switches to temporary Tone service for the
duration of the call. The phone returns to Pulse service when you hang up.
GOING OUT OF RANGE
Your CL940 handset is connected to its base through radio technology. It is possible
for the handset to be too far away from the base. If the handset is too far from the
base, you might have problems talking to your caller. Simply, walk back towards
the base until you are no longer out of range.
LOCATING A LOST HANDSET
Should you misplace your handset, you can locate it quickly and easily by pressing
the PAGE/FIND key on the base. The handset beeps for 15 seconds, or until you ei-
ther press a key on the handset or press the PAGE/FIND key again. If the handset
does not beep, it is either turned off, out of range, or the battery needs recharging.
CL940SwbRevAFinal.book Page 18 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg1a.png)
19
READING DISPLAY MESSAGES
The CL940 informs you of status by displaying the following messages:
Note: If your display shows a number only, the person is calling from an area that
provides number-only Caller ID service, or you could be in a service area which only
shows the number.
MESSAGE DESCRIPTION
END OF LIST You have reached the end of the directory or call
records. Press either F REVIEW E key to see other
records.
INCOMPLETE DATA The Caller ID information is incomplete. This message
usually indicates temporary interference. There is no
problem with the phone.
LONG DISTANCE The message sent is a long distance call.
MESSAGE WAITING (For CallNotes Service Only) You have a message in your
voice mailbox.
NAME UNAVAILABLE The person is calling from an area that only provides
number-only Caller ID service, or you can be in a ser-
vice area which only shows the number.
NO CALLS There are no call records stored in memory.
NO DATA SENT The phone did not receive Caller ID information from
the phone company.
PAGING The base is calling the handset.
PRIVATE CALL The caller has purposely chosen to block his/her phone
number.
RECHARGE BATTERY The handset battery is getting low. Place the handset
in the base in order to recharge.
OUT OF RANGE You have exceeded the maximum distance between
the handset and the base or the base AC power
adapter is not plugged in.
UNAVAILABLE Caller ID information is not available from the caller’s
area.
CL940SwbRevAFinal.book Page 19 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg1b.png)
20
USING THE DIRECTORY
With the CL940, you can create a personal phone directory containing the names
and numbers of the 50 people you contact the most. Once you create your personal
phone directory, you can automatically dial from the directory.
A directory record contains the name, the telephone number, and the directory
number.
CREATING YOUR DIRECTORY LIST
You can create your directory list by:
❑Copying call records to the directory.
❑Creating a new directory record.
COPYING A CALL RECORD TO THE DIRECTORY
The easiest method of creating a directory entry is to copy a call record from the
Caller ID list.
1. Press the CALLERS key.
2. Use the F REVIEW E keys to find the correct call record.
3. Press and hold the DIRECTORY key. The first letter of the person’s name
begins to flash.
You can choose to edit the name and number field. For details see
Editing a Directory Record on page 21. After you complete editing
the name field, press DIRECTORY to edit the number field.
4. Press and hold DIRECTORY key until the message NUMBER STORED appears
on the display.
CREATING A NEW DIRECTORY RECORD
Another method of creating directory records is to make a record from scratch, us-
ing the technique described on Creating Names on page 21.
You can enter up to 16 characters in the name field and 32 characters in the number
field.
1. Press and hold DIRECTORY. The DIR icon starts flashing in the corner. The first
letter in the name field also starts to flash.
CL940SwbRevAFinal.book Page 20 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg1c.png)
21
2. Use the number key pad to enter in characters. Please see Creating Names on
page 21.
■Use the F REVIEW E keys to move back and forth along the
field line.
■Use the DELETE key to erase a letter.
3. Press DIRECTORY to move to the number field. Use step 2 to enter the
telephone number.
4. Press and hold DIRECTORY until the message NUMBER STORED appears.
EDITING A DIRECTORY RECORD
After storing a directory record, you can modify the record to correct mistakes or to
personalize them.
1. Press DIRECTORY.
2. Use the F REVIEW E keys to find the record you want to modify.
3. Press and hold the DIRECTORY key until the phone beeps.
4. Use the F REVIEW E keys to move to the incorrect character. Or press
DELETE to erase one character at a time.
5. Use the number keys to type in the correct letter.
6. Press DIRECTORY to move between the name and number fields.
7. Use the number keys to type in the correct number.
8. Press and hold DIRECTORY key until the message NUMBER STORED appears
on the display.
CREATING NAMES
Each number is assigned a set of letters. Press the corresponding
number until the desired letter is displayed. For Example: to enter JOHN:
press 5 once; press 6 three times; press 4 two times. Finally, press 6
two times. Press REVIEW E to enter a blank space.
SPECIAL SYMBOLS
You can also use the * and the # Keys to get the following symbols in the name
field:
*/@&‘(),-.#
CL940SwbRevAFinal.book Page 21 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg1d.png)
22
ADDING SPECIAL CHARACTERS
You can add special characters by:
❑Pressing REVIEW E to add a space in the name field.
❑Pressing FLASH adds a flash in the number field.
❑Pressing and holding FLASH adds a three second delay (pause).
DIALING FROM DIRECTORY RECORDS
You can use DIAL to call any number in your directory.
1. Press DIRECTORY on the handset.
2. Use the F REVIEW E keys to find the call record you want.
3. Press the DIAL key on the handset.
It is important to note: The phone dials the number exactly as it is stored in
the directory. When you create directory records from call records, the 1+ pre-
fix is automatically generated for you for all non-local area codes. SeeSet Up or
Change Area Codes on page 12.
USING REVIEW TO FIND A DIRECTORY RECORD
1. Press DIRECTORY on the handset.
2. Use the F REVIEW E keys to find the call record you want.
USING A QUICK LOOKUP METHOD
1. Press DIRECTORY on the handset.
2. Press a number key associated with the letter of the directory record.
For example, if you want to find the directory record for
Red Riding Hood, press 7 until the first record starting with
the letter “R” is displayed.
3. Press REVIEW E to see more records starting with the letter “R.”
DELETING DIRECTORY RECORDS
You can delete your directory records one-at-a-time or all-at-once.
DELETING A DIRECTORY RECORD
1. Press DIRECTORY.
2. Use the F REVIEW E keys or the Quick Lookup Method to find the record
you want to delete.
3. Press DELETE twice.
CL940SwbRevAFinal.book Page 22 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg1e.png)
23
The message DELETE? YES NO appears on the screen.
■Press F REVIEW to select YES.
■Press REVIEW E to select NO.
DELETING ALL DIRECTORY RECORDS
1. Press DIRECTORY.
2. Press and hold DELETE.
The message DELETE ALL? YES NO appears on the screen.
■Press F REVIEW to select YES.
■Press REVIEW E to select NO.
CL940SwbRevAFinal.book Page 23 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg1f.png)
24
USING YOUR TELEPHONE COMPANY NETWORK SERVICES
USING YOUR EASYOPTIONS® SERVICES
The CL940 telephone is configured to access all of the convenient Southwestern
Bell EasyOptions Services at the touch of a button. You must subscribe to each
service in order for all of the features of your CL940 telephone to work. For more
information on these services and availability in your area, contact your local
Southwestern Bell representative for more details and package offerings.
CALLNOTES
CallNotes® Service records voice messages when you are away from your phone or
even while you are on the phone. The Indicator Light flashes whenever you have
messages in your mailbox. Once you have programmed your CallNotes key with
your access number and password, you can get your messages at the touch of a
button. You must subscribe to CallNotes Service in order for this feature to work on
your phone.
ACCESSING YOUR MAILBOX
After programming your CallNotes key during telephone setup, you can access
your mail box by pressing the CallNotes key to dial your mailbox and password for
you. Simply press CALL NOTES on the handset.
CALL RETURN
Call Return remembers the number of the person who called you last and
automatically dials that number. While Call Return works, you can place and receive
calls. For all calls placed using this service, local and long-distance charges might
apply.
If you are calling a number that is in an area not served by Call Return, a recorded
message tells you that your call cannot be completed.
Using Call Return:
1. Press CALL RETURN.
2. You hear the call ringing. If the number is busy, a recorded message tells you
the line is busy. Hang up. Call Return keeps trying the number for 30 minutes.
CL940SwbRevAFinal.book Page 24 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg20.png)
25
3. Answer the phone when you hear the special ring (short-short-long). The
special ring notifies you that the line is now available.
When you answer the ring, you then hear your call ringing back, and
the connection is made. If you don’t pick up the phone, the special
ring repeats every few minutes for up to 30 minutes.
Turning Off Call Return:
1. Press TALK and listen for a dial tone.
2. Press * 8 9. A recorded message confirms cancellation of Auto Redial. If you
have Rotary/Pulse service, use 1 1 8 9.
AUTO REDIAL
Auto Redial calls back the last number that you dialed for up to 30 minutes. When
the number is busy, Auto Redial monitors the busy number, and lets you know
when the line is free with a special ring. Auto Redial lets you call back more than one
number at a time, and you can make and receive calls while Auto Redial works.
To use Auto Redial:
1. End the call by pressing TALK when you hear the busy signal.
2. Press AUTO REDIAL on the handset.
Auto Redial keeps trying the number for 30 minutes.
3. Answer the phone when you hear a special ring (short-short-long). The
special ring notifies you that the line is now available. After you press TALK,
your call is placed automatically.
To Turn Off Auto Redial:
1. Press TALK and listen for dial tone.
2. Press * 8 6. A recorded message confirms cancellation of Auto Redial. If you
have Rotary/Pulse service, press 1 1 8 6.
3-WAY CALLING
3-Way Calling allows you to talk to two different callers at the same time. You can
use this service for local, regional, or long distance calls. However, you are only
charged for the calls you make. (Long distance charges might apply).
To Use 3-Way Calling:
After placing a call to the first party,
1. Press 3 WAY CALLING to place the first call on hold.
CL940SwbRevAFinal.book Page 25 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg21.png)
26
2. Wait for the dial tone.
3. Dial the second number. Wait for the second party to answer.
Press 3 WAY CALLING to connect all three parties.
If the second number is busy or there is no answer, press 3 WAY CALLING to
reconnect to the original call. To end either call, ask one person to hang up.
You can continue the conversation with the other person. To end both calls,
you must press TALK to hang up the telephone.
CALL BLOCKER
Call Blocker stops calls from a specified list of numbers that you create. Or you can
block the number of your last caller; you don’t even have to know their phone
number. Callers on your list hear the message that you are not accepting calls at
this time. On your end of the line, the phone doesn’t even ring.
To Use Call Blocker:
1. Press CALL BLOCKER on the handset.
2. Listen to the voice recording for instructions on how to turn your Call Blocker
service on or off, and how to change or review your Call Blocker list.
To Cancel Call Blocker:
Press CALL BLOCKER on the handset.
CALLER ID AND CALL WAITING ID
One of the best features of your phone is the use of Caller ID and Call Waiting ID,
which allows you to see information about an incoming call before you pick up the
phone.
❑Caller ID allows you to see information about a call BEFORE you answer the
telephone.
❑Call Waiting ID lets you know who is calling even when you are on the phone.
In addition to hearing the Call Waiting beep, you have the information you
need to choose whether or not to answer a waiting call. With Call Waiting ID
you use the FLASH key to transfer between calls.
❑Call Waiting ID Options (CWIDO) allows you to route your incoming call to 1 of
5 choices, including CallNotes. With CWIDO, you use the function keys located
directly below the display to transfer between calls. For details of CWIDO see
Using Call Waiting ID Options (CWIDO) on page 28.
With these services from Southwestern Bell, the CL940 telephone displays and
records information about the call.
CL940SwbRevAFinal.book Page 26 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg22.png)
27
Before you use these features on your CL940 telephone, you must first subscribe to
the services through Southwestern Bell. You need to also have the services turned
on in the phone through the programming setup procedure. Both the Easy Setup
and the Detailed setup have these options turned on as defaults. For more details
on setting installation options, see Personalizing Your Phone on page 7.
RECEIVING NEW CALLS
When you receive a new call, the new call light flashes and the call information
shows on the display. The new call light would not flash if you answered the call or
if you turned off the call light during programming setup.
❑If you do not answer the call, the light continues to flash and eventually the
NEW CALL message shows on the display. The light continues to flash until
you review a call record.
❑The NEW CALL message acts as a counter adding up the number of new calls.
When you receive a call, the CL940 telephone displays the caller information sent
by the telephone company, called a call record. The call record consists of the
following information:
❑The caller’s name (if available)
❑The caller’s telephone number
❑The time and date of the call
❑A record number to show the sequence of calls.
VIEWING CALL RECORDS
To review a call record:
1. Press CALLERS to see the last call record and access the call DIRECTORY.
2. Use F REVIEW E to move though the call record list.
When you reach either end of the call record list, you see an END OF LIST
message. If you continue to press F REVIEW E, you scroll through the list again.
In some cases you might need to first press CALLERS.
DIALING FROM CALL RECORDS
You can use your call records as a short-cut method of dialing.
1. Use F REVIEW E to find the desired call record.
2. Press DIAL on the handset. The phone dials whatever number is shown on
the display.
CL940SwbRevAFinal.book Page 27 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg23.png)
28
SAVING CALL RECORDS
Your phone stores up to 50 call records before the memory becomes full. When the
next call comes in, the oldest record drops off and makes room for the new call
record. To save specific calls, delete old and unnecessary call records to keep from
filling your phone’s memory.
DELETING CALL RECORDS
You can either delete a single record or you can delete all call records at one time.
To delete a single record:
1. Use F REVIEW E to locate the call record you want to delete.
2. Press DELETE twice.
To delete all call records:
1. Locate any call record using the F REVIEW E keys.
2. Press and hold DELETE until the display flashes and you see the NO CALLS
message. The NO CALLS message means that the memory is clear.
USING CALL WAITING ID OPTIONS (CWIDO)
Call Waiting sends you a beep, or tone, when you have another call while you are
on the phone. You can place the first call on hold to answer the new call. Call
Waiting ID allows you to see Caller ID information when you are already on a call. If
you have set up your phone to allow for Call Waiting ID Options (CWIDO) you can
use the function keys to disposition (an action) your call.
The CL940 has five keys that allow you to apply a disposition to your new call.
To Use Call Waiting ID Options (CWIDO):
When you hear the Call Waiting beep, you have the following options for the new
call:
❑SEND TO VM—Sends the new caller to your CallNotes mailbox to leave a
message.
❑TELL BUSY—Plays a pre-recorded message from Southwestern Bell that you
are on the phone and will call them back.
CL940SwbRevAFinal.book Page 28 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg24.png)
29
❑ASK TO HOLD—Places the new call on hold, and plays a pre-recorded
message from Southwestern Bell that you are on the phone and will be with
them shortly.
❑CONCT ALL—(Connect All) Connects the new caller with the existing call to
form a conference call.
❑DROPANSR—(Drop and Answer) Drops the existing caller and answers the
new call.
❑FLASH—Press this key to switch between callers
To Use Call Waiting:
1. Press and release FLASH when you hear the Call Waiting beep. The first call is
placed on temporary hold and you are connected to the new call.
2. Press and release FLASH to return to the first call and put the second call on
hold. You can alternate between calls as often as necessary.
CL940SwbRevAFinal.book Page 29 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg25.png)
30
TROUBLESHOOTING
Are you having trouble with your phone? Here are some of the most common prob-
lem areas and solutions.
SYMPTOM CORRECTIVE ACTION
Blank or faint
screen Turn the handset on and place it in the cradle for sev-
eral seconds. Ensure the handset is making contact in the
cradle.
Check the AC adapter.Be sure that the adapter is not
damaged and that it is securely plugged into a working
outlet. Also check that the wall plug is not controlled by a
wall switch.
Recharge or replace the battery. See Insert the Battery
into the Handset on page 6, for recharging details.
Turn Caller ID function on. Call Southwestern Bell’s Busi-
ness Office to ensure that either Caller ID or Call Waiting ID
service is active. Your phone is shipped with the service
enabled, check that you didn’t change the setting during
setup. See Set Up or Change Caller ID Settings on page 10.
Caller ID/
Call Waiting ID
doesn’t work
properly
Verify that Caller ID service is active. Call Southwestern
Bell’s Business Office to ensure that your services are
active. You can verify that Call Waiting is working by the
double tones, indicating an incoming call. That is pro-
vided that an extension is not being used.
Verify that you have turned on Caller ID as a setting.
See Set Up or Change Caller ID Settings on page 10. Also
check that the programming screen Call Waiting ID? is set
to YES as shown in Turn Call Waiting ID On or Off on page
11.
Charge light does
not work Check whether the handset is making contact in the
cradle.
Check the AC adapter. Be sure that the adapter is not
damaged and that it is securely plugged into a working
outlet. Also check that the wall plug is not controlled by a
wall switch.
Handset lights do
not work. Verify that the handset is turned on.
Press the TALK key to test. The TALK light should come
on.
Check to see that you have turned on the New Call
Light as a setting. See Set Up or Change Caller ID Settings
on page 10 for instructions.
Recharge or replace the battery. See Insert the Battery
into the Handset on page 6 for more details.
INCOMPLETE
DATA Call information was distorted before reaching the
unit. Normal static on the telephone line can cause a
INCOMPLETE DATA message. If this condition persists,
check with Southwestern Bell to ensure that there is not a
problem with your phone line.
CL940SwbRevAFinal.book Page 30 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg26.png)
31
No dial tone Verify that the line cord is connected and secure.
Check that the handset is fully charged.
Move the handset closer to the base. See Going Out of
Range on page 18.
Phone doesn’t
ring Verify that the LINE CORD is plugged in correctly.
Verify the handset ringer on/off switch, located on the
underside of the handset, is set on. If the phone still
does not ring, you might have too many communication
devices hooked to a single line. A communication device
can be a phone, modem, or facsimile (FAX) machine. Con-
tact your Southwestern Bell business office for help calcu-
lating the limit for your residence or business.
Move the handset closer to the base. See Going Out of
Range on page 18.
PAGE/FIND key
does not page the
handset
The handset is not communicating with the base. The
handset is either turned off, out of range, or the battery
needs recharging.
Handset does not
work Check the AC adapter. Be sure that the adapter is not
damaged and that it is securely plugged into a working
outlet. Also check that the wall plug is not controlled by a
wall switch.
Verify that the handset is turned on.
Place the in the cradle for several seconds. Ensure the
handset is making contact in the cradle.
Recharge or replace the battery. See Insert the Battery
into the Handset on page 6 for more details.
CallNotes light is
on, when there are
no messages in
the mailbox
Turn the light off manually. Enter programming mode
and turn off CallNotes as described in Turn Voice Mail On or
Off on page 9. Then turn the function back on using the
same method.
CallNotes key dials
my passcode
before the system
is ready for it.
Add more pauses to the dialing number. See Enter Your
CallNotes Access Number on page 10.
Feature keys do
not work. Check your service. Call Southwestern Bell to ensure that
you have the appropriate service turned on.
Check that the key hasn’t been reprogrammed as a
speed dialing key. If the key has been accidentally repro-
grammed, and you would like to reset this key and all the
other EasyOptions keys and CallNotes navigation keys to
the original settings, enter the programming mode and
restore key to the default setting, as described in Set
Advanced Functions on page 11.
SYMPTOM CORRECTIVE ACTION
CL940SwbRevAFinal.book Page 31 Thursday, August 19, 1999 5:45 PM
![](/img.php?id=56210&img=bg27.png)
32
We recommend that all service on the phone be performed by CIDCO Incorporated
or an authorized repair agent. The CIDCO Incorporated Customer Service Center is lo-
cated at 220 Cochrane Circle, Morgan Hill, CA 95037.
NO DATA SENT Check your service. Call Southwestern Bell to ensure that
you have Caller ID or Call Waiting ID service.
Check the answering machine. Ensure that your answer-
ing machine is set to answer after two rings.
Ensure you answer the call after two rings.
Check Call Fowarding. Ensure that Call Fowarding is
turned off.
Contact Southwestern Bell’s Service Department, if
the problem continues for more than 24 hours. Your
Southwestern Bell central office may be temporarily expe-
riencing an overload.
SYMPTOM CORRECTIVE ACTION
CL940SwbRevAFinal.book Page 32 Thursday, August 19, 1999 5:45 PM