Cidco Communications CL9HS Cordless Phone Handset User Manual

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SWB CL940 English/Spanish

User’s Manual

103478-01

Jeanie Alexander 408.782.8228 408.776.2631 NA

SWB CL940 English/Spanish User’s Manual

70 lb uncoated

70 lb glossy self-cover

115 g

xWhite 5.5X8.5

PDF only provided to both factory and Document Control.

8/12/99

No film generated

TITLE:

DOC NO.

REVISION

SHEET OF

103478-01

Setting

YourPn..

78 910 1112

iii

Cover Caution/

iii iv

TOC

Introducti

on...

13 14

Using

Your

Phone

15 16 17 18

19 20

.Using the

DIRECTORY

TELL BUSY

INTERCOM

ASK TO HOLD

MEMORY

CONCT ALL

DIAL

DROPANSR

OFF ON—RING

PWR—OFF ON

Off-On

Switch

Function Keys

Backlit Display

Caller ID Keys

EasyOptions

Keys

CallNotes

Key/Light

Talk Key/Light

Flash Key

Hold Key

Redial Key

New Calls Light

(on back)

Dialing Keys

CL940SwbRevAFinal.book Page 3 Thursday, August 19, 1999 5:45 PM

Volume Control keys—adjusts the loudness of

the handset earpiece, or the ringer. The volume

keys are located on the side of the handset.

Off-On Switch

This multi-position switch controls both the

power and the ringer for the handset.

Far left position—both the power to the hand-

set and the ringer are off.

Middle position—the handset is on but does

not ring.

Far right position—the handset and ringer are

both on.

HEADSET JACK

Handset

Volume

VOLUME

ON—

PWR—OFF ON

OFF RING

The CL940 telephone has a jack on the side of the

handset to attach an optional headset for hands-

free operation.

Headset Jack

CL940SwbRevAFinal.book Page 4 Thursday, August 19, 1999 5:45 PM

SETTING UP YOUR PHONE

It only takes a few steps to set up your phone. Now that you’ve checked the

contents of the carton, you are ready to put the phone together.

1. CHOOSE A CENTRAL LOCATION FOR THE BASE UNIT

The base should be away from all other electronic equipment such as a personal

computer, microwave, stereo, or television. It is also a good idea to place the unit

away from noisy areas, or from heat sources such as a radiator or direct sunlight.

2. PLUG IN THE ADAPTER

1. Plug the adapter tip into the round jack

on the base and the other end into an

electrical outlet. Without AC power your

phone cannot operate.

2. Thread the cord through the clip on the

housing to prevent the cord from pulling

loose.

1. INSTALL THE LINE CORD

You can set your CL940 telephone on a tabletop or you can mount the phone on a

wall.

To use on a tabletop or desk:

1. Take the long telephone line cord that comes with the phone and

plug one end into the jack labeled TEL LINE.

2. Take the remaining end and plug it into the wall jack.

To mount on a wall:

1. Remove the

mounting wedge

from the bottom of

the base by

placing your

thumb at the top

of the arrow on the

mounting wedge

and pressing down

in the direction of the arrow.

2. Turn the wedge around and place it over the lower portion of the

base. Reinstall the wedge by placing your thumb over the arrow

and by pressing downwards and backwards until it snaps into place.

CL940SwbRevAFinal.book Page 5 Thursday, August 19, 1999 5:45 PM

3. Plug the five inch line cord into the phone jack marked TEL LINE.

4. Thread the line cord through the open channel in the base.

5. Plug the other end of the line cord into the wall jack.

6. Use the gap on the underside of the base to gather any excess cord.

7. Hang the base over the installation hooks.

4. INSERT THE BATTERY INTO THE HANDSET

Use this procedure to install or to replace a battery.

Be sure you follow the battery specifications and

safety instructions outlined in your safety

instruction booklet.

!CAUTION

Use only Cidco brand nickel cadmium (Ni-

Cad) batteries in this phone (Part No.

102794-01).

1. Press down on the battery cover and slide the

cover down to expose the battery

compartment.

2. Locate the battery terminals inside of the

battery compartment and the corresponding

terminals on the battery pack. Align the pack’s

terminals with the terminals in the battery

well.

3. Replace the battery door.

5. CHARGE THE HANDSET

Before you use the phone for the first time:

1. Ensure the handset is turned off.

2. Place the handset in the cradle and charge the battery for at

least 12 hrs with the Off-On switch set to OFF. The charge light

on the base comes on to tell you that the handset is charging.

CL940SwbRevAFinal.book Page 6 Thursday, August 19, 1999 5:45 PM

PERSONALIZING YOUR PHONE

After setting up your phone and fully charging the battery, you can tailor your

phone for additional performance and preferences. Press and hold the MEMORY

key until the first screen appears.

If you make a mistake anywhere in the process you can back up using the

DELETE key, or end the programming sequence by pressing the MEMORY key

again.

1. SELECT YOUR LANGUAGE

The CL940 telephone displays text in both English and Spanish. The first screen asks

whether you would like your messages in Spanish (ESP) or English (ENG)?

❑Press F REVIEW to choose English.

❑Press REVIEW E to choose Spanish.

2. SELECT BETWEEN EASY OR DETAILED SETUP

With the exception of your CallNotes access number and passcode, your CL940 is

already setup for you. However if you would like to turn off some features, or add

additional area codes, you may do so using the Detailed Setup. Use the following

chart to determine which procedure to use to finish programming your phone.

❑Press F REVIEW to choose Easy Setup.

❑Press REVIEW E to choose Detailed Setup.

EASY SETUP

(See the Setup Flow Chart on the following page.)

1. ENTER YOUR CALLNOTES ACCESS NUMBER

Your access number is the telephone number you dial to get to CallNotes. This

screen prompts you to use the dialing keypad to enter your access number. Press

REVIEW E to enter the number when you are finished. If you make a mistake, use

F REVIEW to erase a digit.

2. ENTER YOUR CALLNOTES PASSCODE

This screen prompts you to use the dialing keypad to enter your CallNotes

passcode.

You can enter up to 32 characters and/or digits total for these three fields. You can

also add any necessary # keys or flashes. If you make a mistake, use F REVIEW to

erase a digit.

3. SET AREA CODE

Using the dialing keypad, enter your primary 3-digit area code. If you have

additional local area codes, that don’t require you to dial a “1” first, use the detailed

setup procedure below.

CL940SwbRevAFinal.book Page 7 Thursday, August 19, 1999 5:45 PM

4. COMPLETE EASY SETUP

You are now finished setting up your phone. The SETUP COMPLETE message

appears. We hope you will enjoy your new phone.

Initially, the screen only shows the function labels for the function keys. After

receiving the first call record, Caller ID and Call Waiting ID Options customers

additionally see the time and date on the screen when the phone is not in use. Non-

Caller ID customers do not have the date and time function.

SETUP FLOW CHART

Enter your CallNotes

Access Number

Enter your CallNotes

passcode

Set your Area Code

EASY SETUP DETAILED SETUP

Choose between

Tone or Pulse Dialing

Setup Complete

2. Select Phone for Manual

Answer (NO) or

Auto Answer (YES)

3. Create or Change

Callnotes Setup

(YES) or (NO)

Turn Callnotes

ON or OFF

Enter Callnotes

Access Number

Add Callnotes

Passcode

Add Pauses (2)

Setup or Change

Caller ID (YES) or (NO)

Turn Caller ID

On (YES) or

Off (NO)

Turn Call Light

ON or OFF

Set Advanced

Functions

(YES) or (NO)

Setup or Change Area

Codes (YES) or (NO)

Restore

Defaults (YES)

or (NO)

Turn Call Waiting

ON or OFF

Turn Call Waiting

Disposition (ON)

or (OFF)

Default settings are shown in BOLD Setup Complete

Select Dialing

Digits (7) or (10)

Add More

Area Codes

(YES) or (NO)

Add Another

Area Code

Add 1 Before

Area Code (ON)

or (OFF)

Select Dialing

Digits (7) or (10)

Set your Area

Code

CL940SwbRevAFinal.book Page 8 Thursday, August 19, 1999 5:45 PM

DETAILED SETUP

1. SELECT BETWEEN TONE AND PULSE

If you are using the detailed setup method, you next see the dialing method screen.

The CL940 can dial in either tone or pulse/rotary mode.

❑Press F REVIEW to select TONE.

❑Press REVIEW E to select PULSE.

2. ANSWER PHONE WHEN PICKED UP

There are two ways that the CL940 can answer a call. The CL940 can automatically

answer incoming calls when you remove it from the cradle, or the phone can be set

to manually answer after pressing the TALK key.

❑Press F REVIEW to choose to automatically answer incoming calls when

removed from the cradle.

❑Press REVIEW E to choose to press TALK before answering incoming

calls.

3. CREATE OR CHANGE CALLNOTES SETUP

This series of prompts allow CallNotes subscribers to set up or change the CallNotes

key.

❑Press F REVIEW to choose YES, to see other screens that allow you to

create or change your CallNotes access number and passcode.

❑Press REVIEW E to choose NO, if either you do not subscribe to this

service, or you do not want to create or change CallNotes settings. If you

select this setting, skip to Set Up or Change Caller ID Settings on page 10.

Turn Voice Mail On or Off

If you choose to set SETUP VOICE MAIL to NO, this screen does not appear.

If you subscribe to CallNotes from Southwestern Bell, ensure that this setting is set

to ON. Programming this feature does not provide or cancel services. You must

contact your Southwestern Bell Messaging Services representative to request a

change in services.

❑Press F REVIEW to choose ON, which indicates that you subscribe to

the service. Continue with Enter Your CallNotes Access Number below.

❑Press REVIEW E to choose OFF, which indicates that you do not

subscribe to the service. If you choose to set VOICE MAIL to OFF, skip to

Set Up or Change Caller ID Settings, on page 10.

CL940SwbRevAFinal.book Page 9 Thursday, August 19, 1999 5:45 PM

Enter Your CallNotes Access Number–Your access number is the telephone

number you dial to get to CallNotes. This screen prompts you to use the dialing

keypad to enter your access number. Press REVIEW E to enter the number when

you are finished.

If you make a mistake, use F REVIEW to erase a digit.

Enter How Many Pauses–The CL940 telephone allows you to enter multiple

pauses, or intervals between the access number and the CallNotes passcode. These

pauses allow the CallNotes system time to ring and answer before submitting your

passcode. Each pause is three seconds long. The default is two pauses (six seconds

total).

Enter Your CallNotes Passcode–This screen prompts you to use the dialing keypad

to enter your CallNotes passcode. Your passcode can be from 4 to 10 digits.

You can enter up to 32 characters and/or digits total for these three fields. You can

also add any necessary # keys or flashes.

If you make a mistake, use F REVIEW to erase a digit.

4. SET UP OR CHANGE CALLER ID SETTINGS

This series of prompts allow Caller ID and Call Waiting ID subscribers to set up or

change their settings.

❑Press F REVIEW to choose YES. You then see other screens that allow

you to create or change Caller ID and Call Waiting ID settings.

❑Press REVIEW E to choose NO, if either you do not subscribe to either of

these services, or you do not want to create or change Caller ID and Call

Waiting ID settings. If you select this setting, go to Set Up or Change Area

Codes on page 12.

Turn Caller ID On or Off–Most people want to see Caller ID data. But if you live in an

area that does not yet support Caller ID, or do not subscribe to the service, you

might want to turn off this setting.

❑Press F REVIEW to turn on or enable Caller ID.

❑Press REVIEW E to turn off Caller ID.

Programming this feature does not provide or cancel services. You must contact a

Southwestern Bell representative to request a change in services.

Turn the New Call Light On or Off –The next screen asks Caller ID/Call Waiting ID

customers if they want the new call light on the back of the handset to flash after

receiving a new call.

❑Press F REVIEW if you have Caller ID and you want to see the call light.

❑Press REVIEW E if you don’t subscribe to Caller ID or if you want to turn

off the call light permanently.

CL940SwbRevAFinal.book Page 10 Thursday, August 19, 1999 5:45 PM

Set Advanced Functions

This series of prompts, allow you to:

■Restore the phone to its original (default) programming

settings

■Turn Call Waiting ID on or off

■Turn Call Waiting ID Options on or off

❑Press F REVIEW to choose YES. You then see other screens that allow

you to create or change advanced settings.

❑Press REVIEW E to choose NO, if you do not need to change these

settings. If you select NO, go to Set Up or Change Area Codes on page 12.

Restore Programming Options–This screen allows you to restore the original

EasyOptions settings of the telephone. It does not reset CallNotes settings.

❑Press F REVIEW to choose YES to restore the original programming.

❑Press REVIEW E to choose NO to keep the existing programming setup.

Turn Call Waiting ID On or Off

If you subscribe to Call Waiting ID service, ensure that this setting is set to ON.

Programming this feature does not provide or cancel services. You must contact

your Southwestern Bell representative to request a change in services.

❑Press F REVIEW to choose ON, if you subscribe to Call Waiting ID service.

❑Press REVIEW E to choose OFF, if you do not subscribe to Call Waiting

ID service. Skip to Set Up or Change Area Codes on page 12.

Select Call Waiting ID Options

Some areas of Southwestern Bell now offer Call Waiting ID Options. This service, an

extension to Call Waiting ID, allows you to view options for handling incoming calls

while on existing calls. If Call Waiting ID Options, is not offered in your area, we

recommend that you set this option to OFF, otherwise Call Waiting ID might not

work as expected.

❑Press F REVIEW to choose ON, if you subscribe to Call Waiting ID Options

and want to have options for handling incoming calls.

❑Press REVIEW E to choose OFF, if Call Waiting ID Options is not available

in your area or you do not want to disposition incoming calls.

CL940SwbRevAFinal.book Page 11 Thursday, August 19, 1999 5:45 PM

5. SET UP OR CHANGE AREA CODES

Everyone has at least one local area code. Many areas of the country now have

additional local area codes. These local area codes are area codes, other than your

own, that do not require you to dial a “1” before the number. The following series

of programming prompts allow you to set up your phone to recognize those local

area codes, which are particularly important for call records.

❑Press F REVIEW to select YES to set up or modify your area codes.

❑Press REVIEW E to select NO to skip this option. Continue to Complete

Setup on page 13.

Set Initial Area Code

Using the dialing keypad, enter your primary 3-digit local area code.

Select Number of Dialing Digits–In some areas of the country, you dial 7 digits (for

example, 555-1212) within your local area code. In other areas, you must always dial

the area code with the local number for every call, such as (214) 555-1212.

❑Press F REVIEW to select 7 digits for local dialing.

❑Press REVIEW E to select 10 digits for local dialing.

Set Additional Area Codes

In some areas of the country you may have more than one local area code in

addition to your primary area code. The CL940 telephone allows you to add up to

10 additional local area codes. If you add one of these area codes, your phone will

dial this number without dialing a “1” before it.

❑Press F REVIEW to add an additional local area code.

❑Press REVIEW E to skip this option and go to Put a “1” before the Area

Code on page 13.

Select Number of Dialing Digits for Additional Area Codes–In some areas of the

country, you dial 7 digits for these other local area codes. In other areas, you must

always dial the area code with the local number for every call.

❑Press F REVIEW to select 7 digits for these additional area codes.

❑Press REVIEW E to select 10 digits for these additional area codes.

Enter Area Code Number–Use the dialing keypad to enter the 3-digit area code.

CL940SwbRevAFinal.book Page 12 Thursday, August 19, 1999 5:45 PM

Add Another Area Code–After adding the additional area code, you are asked

whether you want more codes. You can add up to 10 area codes in this way.

❑Press F REVIEW to add more local area codes. Afterwards you are

prompted to add the 3-digit code and then returned to this screen.

❑Press REVIEW E when you have no more area codes to add.

Put a “1” before the Area Code

In order to use the DIAL softkey with call records, you must determine whether or

not you normally dial 1 before long distance numbers. Then when you use DIAL

with a call record, the phone adds the 1 for you. This feature is often called 1+

Dialing.

❑Press F REVIEW to select ON, which inserts a “1” before long-distance

numbers when using DIAL.

❑Press REVIEW E to select OFF, which then only dials the area code and

number.

6. COMPLETE SETUP

You are now finished setting up your phone. The SETUP COMPLETE message

appears. We hope you will enjoy your new phone.

Initially, the screen only shows the function labels for the Call Waiting ID keys.

After receiving the first call record, Caller ID and Call Waiting ID Options customers

additionally see the time and date on the screen when the phone is not in use. Non-

Caller ID customers do not have the date and time function.

CL940SwbRevAFinal.book Page 13 Thursday, August 19, 1999 5:45 PM

USING YOUR PHONE

You can make calls several different ways with the CL940.

ANSWERING CALLS

You can answer a call two ways:

1. Press any key on the handset.

2. Press FLASH to answer Call Waiting calls.

USING TRADITIONAL DIALING

1. Press TALK on the handset.

Notice the timer on the display? It appears whenever you start a call and con-

tinues to run until you hang up the phone.

2. Use the number pad to dial the phone number.

The phone number appears on the display as you enter the number. You also

hear tones for each digit as you dial.

3. To end the call press TALK again.

USING PRE-DIALING

Before you place a call, you can enter the telephone number and verify it on the dis-

play.

FROM THE HANDSET KEYPAD

When no digits are showing in the display, you can pre-dial from the handset.

1. Use the keypad on the handset to enter a telephone number.

2. Check the number on the display. If the number is wrong, press DELETE twice

to erase the entire number, or use the F REVIEW key to delete the last digit.

3. Press the DIAL function key on the handset to dial the number.

CL940SwbRevAFinal.book Page 14 Thursday, August 19, 1999 5:45 PM

USING SPEED DIALING

There are several types of speed dialing. You can dial using:

❑Your call records

❑Your directory records

❑The REDIAL key

❑The MEMORY dial key

❑The CallNotes key

❑The EasyOptions keys when they are reprogrammed as speed dial keys.

DIALING FROM CALL RECORDS

You can use the DIAL function key to dial any number in your Caller ID list.

1. Use the F REVIEW E keys to find the call record you want.

2. Press DIAL to place the call.

DIALING FROM DIRECTORY RECORDS

You can use the DIAL function key to call any number in your directory.

1. Press DIRECTORY on the handset.

2. Use the F REVIEW E keys to find the directory record you want.

3. Press DIAL to place the call.

REDIALING

REDIAL is a fast method of calling your last number. When you press REDIAL on

the handset, the phone dials the last number, whether you dialed it manually or it

was from a Call Record, speed dial key, or from the Directory. For more information

on dialing from call records, see Dialing From Call Records on page 27.

CL940SwbRevAFinal.book Page 15 Thursday, August 19, 1999 5:45 PM

STORING NUMBERS IN YOUR PHONE FOR MEMORY DIALING

In addition to dialing from call records or your directory, you can also dial from your

MEMORY keys or from any EasyOptions keys that are reprogrammed as speed dial-

ing keys. This section describes how to program up to 10 phone numbers in mem-

ory locations and how to reprogram extra EasyOptions keys as speed dialing keys.

Creating a Memory Dial Key

1. Push MEMORY twice. The message

ENTER PHONE NUM appears on the screen.

2. Enter the telephone number. The message changes to PUSH MEM TO SAVE.

If the number is wrong, use the F REVIEW key to delete the

number, digit-by-digit.

3. Press MEMORY to save the telephone number. The message ENTER

LOCATION appears on the screen.

4. Press 0 to 9 to store the number of one of ten memory locations. The message

NUMBER STORED displays.

Using Memory Dialing

Once you have programmed your Memory Dial keys, you can automatically “speed

dial” that telephone number.

1. Press MEMORY on the handset. The message MEMORY DIALING appears on

the screen.

2. Press the memorized location (0-9). The CL940 automatically dials that

telephone number.

Reprogramming EasyOptions Keys for Speed Dialing

Your CL940 telephone comes preprogrammed with many of the most popular

EasyOptions services. If you are not subscribing to all the services currently pro-

grammed into the phone, you might want to override the programming for those

keys and use them for speed dialing.

With the following reprogramming methods, you can add a flash or a pause instead

of a digit.

To add a pause—Press and hold FLASH until you see the pause mark on the

screen. If you continue to press and hold the key, additional pause marks appear.

CL940SwbRevAFinal.book Page 16 Thursday, August 19, 1999 5:45 PM

To add a flash—Press and release the FLASH key. The letter F shows on the dis-

play to indicate a flash.

Reprogramming Handset EasyOptions Keys

When no digits are showing in the display, you can pre-dial from the handset.

1. Use the keypad to enter the telephone number you wish to save.

If the number is wrong, press DELETE twice to erase the entire

number, or use the F REVIEW key to delete the last digit.

2. Press and hold one of the four handset EasyOptions keys until the NUMBER

STORED message displays.

3. To automatically dial this stored number press the EasyOptions key.

USING FLASH

The FLASH key allows you to switch between calls, if you subscribe to Call Waiting.

ADJUSTING THE VOLUME

Adjusting the Handset Volume

1. Press TALK.

2. Press the G or H key on the side of the handset to increase or decrease the

volume. The handset sounds an error tone when it reaches the upper or lower

limits.

Adjusting the Handset Ringer Volume

Press the G or H key on the handset while the phone is not in use. You hear the

sound of the ringer as you adjust the volume between the two levels.

USING HOLD

You can place a call on hold by pressing the HOLD key on the handset. The Talk LED

flash slowly while calls are on hold.

To take a call off hold, you can:

❑Press TALK.

❑Pick up the call on another extension.

CL940SwbRevAFinal.book Page 17 Thursday, August 19, 1999 5:45 PM

TIMING CALLS

When you call someone, the clock on your display changes to a call timer. The timer

counts the entire length of the time you are on the phone. When the timer goes

past 99 minutes and 59 seconds, it starts over.

GETTING TEMPORARY TONE SERVICE

If you do not have Tone service in your area, you need to change the TONE/PULSE

during the programming mode. Please see Step 2. Select Between Easy or Detailed

Setup on page 7.

Whenever you need Tone service for interacting with bank and other automated

services, you can temporarily override your setting to Tone.

Press * during the call and the phone switches to temporary Tone service for the

duration of the call. The phone returns to Pulse service when you hang up.

GOING OUT OF RANGE

Your CL940 handset is connected to its base through radio technology. It is possible

for the handset to be too far away from the base. If the handset is too far from the

base, you might have problems talking to your caller. Simply, walk back towards

the base until you are no longer out of range.

LOCATING A LOST HANDSET

Should you misplace your handset, you can locate it quickly and easily by pressing

the PAGE/FIND key on the base. The handset beeps for 15 seconds, or until you ei-

ther press a key on the handset or press the PAGE/FIND key again. If the handset

does not beep, it is either turned off, out of range, or the battery needs recharging.

CL940SwbRevAFinal.book Page 18 Thursday, August 19, 1999 5:45 PM

READING DISPLAY MESSAGES

The CL940 informs you of status by displaying the following messages:

Note: If your display shows a number only, the person is calling from an area that

provides number-only Caller ID service, or you could be in a service area which only

shows the number.

MESSAGE DESCRIPTION

END OF LIST You have reached the end of the directory or call

records. Press either F REVIEW E key to see other

records.

INCOMPLETE DATA The Caller ID information is incomplete. This message

usually indicates temporary interference. There is no

problem with the phone.

LONG DISTANCE The message sent is a long distance call.

MESSAGE WAITING (For CallNotes Service Only) You have a message in your

voice mailbox.

NAME UNAVAILABLE The person is calling from an area that only provides

number-only Caller ID service, or you can be in a ser-

vice area which only shows the number.

NO CALLS There are no call records stored in memory.

NO DATA SENT The phone did not receive Caller ID information from

the phone company.

PAGING The base is calling the handset.

PRIVATE CALL The caller has purposely chosen to block his/her phone

number.

RECHARGE BATTERY The handset battery is getting low. Place the handset

in the base in order to recharge.

OUT OF RANGE You have exceeded the maximum distance between

the handset and the base or the base AC power

adapter is not plugged in.

UNAVAILABLE Caller ID information is not available from the caller’s

area.

CL940SwbRevAFinal.book Page 19 Thursday, August 19, 1999 5:45 PM

USING THE DIRECTORY

With the CL940, you can create a personal phone directory containing the names

and numbers of the 50 people you contact the most. Once you create your personal

phone directory, you can automatically dial from the directory.

A directory record contains the name, the telephone number, and the directory

number.

CREATING YOUR DIRECTORY LIST

You can create your directory list by:

❑Copying call records to the directory.

❑Creating a new directory record.

COPYING A CALL RECORD TO THE DIRECTORY

The easiest method of creating a directory entry is to copy a call record from the

Caller ID list.

1. Press the CALLERS key.

2. Use the F REVIEW E keys to find the correct call record.

3. Press and hold the DIRECTORY key. The first letter of the person’s name

begins to flash.

You can choose to edit the name and number field. For details see

Editing a Directory Record on page 21. After you complete editing

the name field, press DIRECTORY to edit the number field.

4. Press and hold DIRECTORY key until the message NUMBER STORED appears

on the display.

CREATING A NEW DIRECTORY RECORD

Another method of creating directory records is to make a record from scratch, us-

ing the technique described on Creating Names on page 21.

You can enter up to 16 characters in the name field and 32 characters in the number

field.

1. Press and hold DIRECTORY. The DIR icon starts flashing in the corner. The first

letter in the name field also starts to flash.

CL940SwbRevAFinal.book Page 20 Thursday, August 19, 1999 5:45 PM

2. Use the number key pad to enter in characters. Please see Creating Names on

page 21.

■Use the F REVIEW E keys to move back and forth along the

field line.

■Use the DELETE key to erase a letter.

3. Press DIRECTORY to move to the number field. Use step 2 to enter the

telephone number.

4. Press and hold DIRECTORY until the message NUMBER STORED appears.

EDITING A DIRECTORY RECORD

After storing a directory record, you can modify the record to correct mistakes or to

personalize them.

1. Press DIRECTORY.

2. Use the F REVIEW E keys to find the record you want to modify.

3. Press and hold the DIRECTORY key until the phone beeps.

4. Use the F REVIEW E keys to move to the incorrect character. Or press

DELETE to erase one character at a time.

5. Use the number keys to type in the correct letter.

6. Press DIRECTORY to move between the name and number fields.

7. Use the number keys to type in the correct number.

8. Press and hold DIRECTORY key until the message NUMBER STORED appears

on the display.

CREATING NAMES

Each number is assigned a set of letters. Press the corresponding

number until the desired letter is displayed. For Example: to enter JOHN:

press 5 once; press 6 three times; press 4 two times. Finally, press 6

two times. Press REVIEW E to enter a blank space.

SPECIAL SYMBOLS

You can also use the * and the # Keys to get the following symbols in the name

field:

*/@&‘(),-.#

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ADDING SPECIAL CHARACTERS

You can add special characters by:

❑Pressing REVIEW E to add a space in the name field.

❑Pressing FLASH adds a flash in the number field.

❑Pressing and holding FLASH adds a three second delay (pause).

DIALING FROM DIRECTORY RECORDS

You can use DIAL to call any number in your directory.

1. Press DIRECTORY on the handset.

2. Use the F REVIEW E keys to find the call record you want.

3. Press the DIAL key on the handset.

It is important to note: The phone dials the number exactly as it is stored in

the directory. When you create directory records from call records, the 1+ pre-

fix is automatically generated for you for all non-local area codes. SeeSet Up or

Change Area Codes on page 12.

USING REVIEW TO FIND A DIRECTORY RECORD

1. Press DIRECTORY on the handset.

2. Use the F REVIEW E keys to find the call record you want.

USING A QUICK LOOKUP METHOD

1. Press DIRECTORY on the handset.

2. Press a number key associated with the letter of the directory record.

For example, if you want to find the directory record for

Red Riding Hood, press 7 until the first record starting with

the letter “R” is displayed.

3. Press REVIEW E to see more records starting with the letter “R.”

DELETING DIRECTORY RECORDS

You can delete your directory records one-at-a-time or all-at-once.

DELETING A DIRECTORY RECORD

1. Press DIRECTORY.

2. Use the F REVIEW E keys or the Quick Lookup Method to find the record

you want to delete.

3. Press DELETE twice.

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The message DELETE? YES NO appears on the screen.

■Press F REVIEW to select YES.

■Press REVIEW E to select NO.

DELETING ALL DIRECTORY RECORDS

1. Press DIRECTORY.

2. Press and hold DELETE.

The message DELETE ALL? YES NO appears on the screen.

■Press F REVIEW to select YES.

■Press REVIEW E to select NO.

CL940SwbRevAFinal.book Page 23 Thursday, August 19, 1999 5:45 PM

USING YOUR TELEPHONE COMPANY NETWORK SERVICES

USING YOUR EASYOPTIONS® SERVICES

The CL940 telephone is configured to access all of the convenient Southwestern

Bell EasyOptions Services at the touch of a button. You must subscribe to each

service in order for all of the features of your CL940 telephone to work. For more

information on these services and availability in your area, contact your local

Southwestern Bell representative for more details and package offerings.

CALLNOTES

CallNotes® Service records voice messages when you are away from your phone or

even while you are on the phone. The Indicator Light flashes whenever you have

messages in your mailbox. Once you have programmed your CallNotes key with

your access number and password, you can get your messages at the touch of a

button. You must subscribe to CallNotes Service in order for this feature to work on

your phone.

ACCESSING YOUR MAILBOX

After programming your CallNotes key during telephone setup, you can access

your mail box by pressing the CallNotes key to dial your mailbox and password for

you. Simply press CALL NOTES on the handset.

CALL RETURN

Call Return remembers the number of the person who called you last and

automatically dials that number. While Call Return works, you can place and receive

calls. For all calls placed using this service, local and long-distance charges might

apply.

If you are calling a number that is in an area not served by Call Return, a recorded

message tells you that your call cannot be completed.

Using Call Return:

1. Press CALL RETURN.

2. You hear the call ringing. If the number is busy, a recorded message tells you

the line is busy. Hang up. Call Return keeps trying the number for 30 minutes.

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3. Answer the phone when you hear the special ring (short-short-long). The

special ring notifies you that the line is now available.

When you answer the ring, you then hear your call ringing back, and

the connection is made. If you don’t pick up the phone, the special

ring repeats every few minutes for up to 30 minutes.

Turning Off Call Return:

1. Press TALK and listen for a dial tone.

2. Press * 8 9. A recorded message confirms cancellation of Auto Redial. If you

have Rotary/Pulse service, use 1 1 8 9.

AUTO REDIAL

Auto Redial calls back the last number that you dialed for up to 30 minutes. When

the number is busy, Auto Redial monitors the busy number, and lets you know

when the line is free with a special ring. Auto Redial lets you call back more than one

number at a time, and you can make and receive calls while Auto Redial works.

To use Auto Redial:

1. End the call by pressing TALK when you hear the busy signal.

2. Press AUTO REDIAL on the handset.

Auto Redial keeps trying the number for 30 minutes.

3. Answer the phone when you hear a special ring (short-short-long). The

special ring notifies you that the line is now available. After you press TALK,

your call is placed automatically.

To Turn Off Auto Redial:

1. Press TALK and listen for dial tone.

2. Press * 8 6. A recorded message confirms cancellation of Auto Redial. If you

have Rotary/Pulse service, press 1 1 8 6.

3-WAY CALLING

3-Way Calling allows you to talk to two different callers at the same time. You can

use this service for local, regional, or long distance calls. However, you are only

charged for the calls you make. (Long distance charges might apply).

To Use 3-Way Calling:

After placing a call to the first party,

1. Press 3 WAY CALLING to place the first call on hold.

CL940SwbRevAFinal.book Page 25 Thursday, August 19, 1999 5:45 PM

2. Wait for the dial tone.

3. Dial the second number. Wait for the second party to answer.

Press 3 WAY CALLING to connect all three parties.

If the second number is busy or there is no answer, press 3 WAY CALLING to

reconnect to the original call. To end either call, ask one person to hang up.

You can continue the conversation with the other person. To end both calls,

you must press TALK to hang up the telephone.

CALL BLOCKER

Call Blocker stops calls from a specified list of numbers that you create. Or you can

block the number of your last caller; you don’t even have to know their phone

number. Callers on your list hear the message that you are not accepting calls at

this time. On your end of the line, the phone doesn’t even ring.

To Use Call Blocker:

1. Press CALL BLOCKER on the handset.

2. Listen to the voice recording for instructions on how to turn your Call Blocker

service on or off, and how to change or review your Call Blocker list.

To Cancel Call Blocker:

Press CALL BLOCKER on the handset.

CALLER ID AND CALL WAITING ID

One of the best features of your phone is the use of Caller ID and Call Waiting ID,

which allows you to see information about an incoming call before you pick up the

phone.

❑Caller ID allows you to see information about a call BEFORE you answer the

telephone.

❑Call Waiting ID lets you know who is calling even when you are on the phone.

In addition to hearing the Call Waiting beep, you have the information you

need to choose whether or not to answer a waiting call. With Call Waiting ID

you use the FLASH key to transfer between calls.

❑Call Waiting ID Options (CWIDO) allows you to route your incoming call to 1 of

5 choices, including CallNotes. With CWIDO, you use the function keys located

directly below the display to transfer between calls. For details of CWIDO see

Using Call Waiting ID Options (CWIDO) on page 28.

With these services from Southwestern Bell, the CL940 telephone displays and

records information about the call.

CL940SwbRevAFinal.book Page 26 Thursday, August 19, 1999 5:45 PM

Before you use these features on your CL940 telephone, you must first subscribe to

the services through Southwestern Bell. You need to also have the services turned

on in the phone through the programming setup procedure. Both the Easy Setup

and the Detailed setup have these options turned on as defaults. For more details

on setting installation options, see Personalizing Your Phone on page 7.

RECEIVING NEW CALLS

When you receive a new call, the new call light flashes and the call information

shows on the display. The new call light would not flash if you answered the call or

if you turned off the call light during programming setup.

❑If you do not answer the call, the light continues to flash and eventually the

NEW CALL message shows on the display. The light continues to flash until

you review a call record.

❑The NEW CALL message acts as a counter adding up the number of new calls.

When you receive a call, the CL940 telephone displays the caller information sent

by the telephone company, called a call record. The call record consists of the

following information:

❑The caller’s name (if available)

❑The caller’s telephone number

❑The time and date of the call

❑A record number to show the sequence of calls.

VIEWING CALL RECORDS

To review a call record:

1. Press CALLERS to see the last call record and access the call DIRECTORY.

2. Use F REVIEW E to move though the call record list.

When you reach either end of the call record list, you see an END OF LIST

message. If you continue to press F REVIEW E, you scroll through the list again.

In some cases you might need to first press CALLERS.

DIALING FROM CALL RECORDS

You can use your call records as a short-cut method of dialing.

1. Use F REVIEW E to find the desired call record.

2. Press DIAL on the handset. The phone dials whatever number is shown on

the display.

CL940SwbRevAFinal.book Page 27 Thursday, August 19, 1999 5:45 PM

SAVING CALL RECORDS

Your phone stores up to 50 call records before the memory becomes full. When the

next call comes in, the oldest record drops off and makes room for the new call

record. To save specific calls, delete old and unnecessary call records to keep from

filling your phone’s memory.

DELETING CALL RECORDS

You can either delete a single record or you can delete all call records at one time.

To delete a single record:

1. Use F REVIEW E to locate the call record you want to delete.

2. Press DELETE twice.

To delete all call records:

1. Locate any call record using the F REVIEW E keys.

2. Press and hold DELETE until the display flashes and you see the NO CALLS

message. The NO CALLS message means that the memory is clear.

USING CALL WAITING ID OPTIONS (CWIDO)

Call Waiting sends you a beep, or tone, when you have another call while you are

on the phone. You can place the first call on hold to answer the new call. Call

Waiting ID allows you to see Caller ID information when you are already on a call. If

you have set up your phone to allow for Call Waiting ID Options (CWIDO) you can

use the function keys to disposition (an action) your call.

The CL940 has five keys that allow you to apply a disposition to your new call.

To Use Call Waiting ID Options (CWIDO):

When you hear the Call Waiting beep, you have the following options for the new

call:

❑SEND TO VM—Sends the new caller to your CallNotes mailbox to leave a

message.

❑TELL BUSY—Plays a pre-recorded message from Southwestern Bell that you

are on the phone and will call them back.

CL940SwbRevAFinal.book Page 28 Thursday, August 19, 1999 5:45 PM

❑ASK TO HOLD—Places the new call on hold, and plays a pre-recorded

message from Southwestern Bell that you are on the phone and will be with

them shortly.

❑CONCT ALL—(Connect All) Connects the new caller with the existing call to

form a conference call.

❑DROPANSR—(Drop and Answer) Drops the existing caller and answers the

new call.

❑FLASH—Press this key to switch between callers

To Use Call Waiting:

1. Press and release FLASH when you hear the Call Waiting beep. The first call is

placed on temporary hold and you are connected to the new call.

2. Press and release FLASH to return to the first call and put the second call on

hold. You can alternate between calls as often as necessary.

CL940SwbRevAFinal.book Page 29 Thursday, August 19, 1999 5:45 PM

TROUBLESHOOTING

Are you having trouble with your phone? Here are some of the most common prob-

lem areas and solutions.

SYMPTOM CORRECTIVE ACTION

Blank or faint

screen Turn the handset on and place it in the cradle for sev-

eral seconds. Ensure the handset is making contact in the

cradle.

Check the AC adapter.Be sure that the adapter is not

damaged and that it is securely plugged into a working

outlet. Also check that the wall plug is not controlled by a

wall switch.

Recharge or replace the battery. See Insert the Battery

into the Handset on page 6, for recharging details.

Turn Caller ID function on. Call Southwestern Bell’s Busi-

ness Office to ensure that either Caller ID or Call Waiting ID

service is active. Your phone is shipped with the service

enabled, check that you didn’t change the setting during

setup. See Set Up or Change Caller ID Settings on page 10.

Caller ID/

Call Waiting ID

doesn’t work

properly

Verify that Caller ID service is active. Call Southwestern

Bell’s Business Office to ensure that your services are

active. You can verify that Call Waiting is working by the

double tones, indicating an incoming call. That is pro-

vided that an extension is not being used.

Verify that you have turned on Caller ID as a setting.

See Set Up or Change Caller ID Settings on page 10. Also

check that the programming screen Call Waiting ID? is set

to YES as shown in Turn Call Waiting ID On or Off on page

11.

Charge light does

not work Check whether the handset is making contact in the

cradle.

Check the AC adapter. Be sure that the adapter is not

damaged and that it is securely plugged into a working

outlet. Also check that the wall plug is not controlled by a

wall switch.

Handset lights do

not work. Verify that the handset is turned on.

Press the TALK key to test. The TALK light should come

on.

Check to see that you have turned on the New Call

Light as a setting. See Set Up or Change Caller ID Settings

on page 10 for instructions.

Recharge or replace the battery. See Insert the Battery

into the Handset on page 6 for more details.

INCOMPLETE

DATA Call information was distorted before reaching the

unit. Normal static on the telephone line can cause a

INCOMPLETE DATA message. If this condition persists,

check with Southwestern Bell to ensure that there is not a

problem with your phone line.

CL940SwbRevAFinal.book Page 30 Thursday, August 19, 1999 5:45 PM

No dial tone Verify that the line cord is connected and secure.

Check that the handset is fully charged.

Move the handset closer to the base. See Going Out of

Range on page 18.

Phone doesn’t

ring Verify that the LINE CORD is plugged in correctly.

Verify the handset ringer on/off switch, located on the

underside of the handset, is set on. If the phone still

does not ring, you might have too many communication

devices hooked to a single line. A communication device

can be a phone, modem, or facsimile (FAX) machine. Con-

tact your Southwestern Bell business office for help calcu-

lating the limit for your residence or business.

Move the handset closer to the base. See Going Out of

Range on page 18.

PAGE/FIND key

does not page the

handset

The handset is not communicating with the base. The

handset is either turned off, out of range, or the battery

needs recharging.

Handset does not

work Check the AC adapter. Be sure that the adapter is not

damaged and that it is securely plugged into a working

outlet. Also check that the wall plug is not controlled by a

wall switch.

Verify that the handset is turned on.

Place the in the cradle for several seconds. Ensure the

handset is making contact in the cradle.

Recharge or replace the battery. See Insert the Battery

into the Handset on page 6 for more details.

CallNotes light is

on, when there are

no messages in

the mailbox

Turn the light off manually. Enter programming mode

and turn off CallNotes as described in Turn Voice Mail On or

Off on page 9. Then turn the function back on using the

same method.

CallNotes key dials

my passcode

before the system

is ready for it.

Add more pauses to the dialing number. See Enter Your

CallNotes Access Number on page 10.

Feature keys do

not work. Check your service. Call Southwestern Bell to ensure that

you have the appropriate service turned on.

Check that the key hasn’t been reprogrammed as a

speed dialing key. If the key has been accidentally repro-

grammed, and you would like to reset this key and all the

other EasyOptions keys and CallNotes navigation keys to

the original settings, enter the programming mode and

restore key to the default setting, as described in Set

Advanced Functions on page 11.

SYMPTOM CORRECTIVE ACTION

CL940SwbRevAFinal.book Page 31 Thursday, August 19, 1999 5:45 PM

We recommend that all service on the phone be performed by CIDCO Incorporated

or an authorized repair agent. The CIDCO Incorporated Customer Service Center is lo-

cated at 220 Cochrane Circle, Morgan Hill, CA 95037.

NO DATA SENT Check your service. Call Southwestern Bell to ensure that

you have Caller ID or Call Waiting ID service.

Check the answering machine. Ensure that your answer-

ing machine is set to answer after two rings.

Ensure you answer the call after two rings.

Check Call Fowarding. Ensure that Call Fowarding is

turned off.

Contact Southwestern Bell’s Service Department, if

the problem continues for more than 24 hours. Your

Southwestern Bell central office may be temporarily expe-

riencing an overload.

SYMPTOM CORRECTIVE ACTION

CL940SwbRevAFinal.book Page 32 Thursday, August 19, 1999 5:45 PM

Cidco Communications CL9HS Cordless Phone Handset User Manual

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