Cisco Systems 88611057 Cisco IP Phone User Manual

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REVIEW DRAFT - CISCO CONFIDENTIALCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco UnifiedCommunications Manager 10.5First Published: January 25, 2014Last Modified: May 05, 2014Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000 800 553-NETS (6387)Fax: 408 527-0883

CONTENTSCHAPTER 1 Getting Started 1Accessibility Features 1Cisco IP Phone 8841 1Phone Connections 1Buttons and Hardware 2Cisco IP Phone 8851 6Phone Connections 6Buttons and Hardware 7Cisco IP Phone 8861 10Phone Connections 10Buttons and Hardware 12Power Save and Power Save Plus 15Power Save 15Power Save Plus 15Additional Information 16CHAPTER 2 Phone Setup 17Connect Footstand 17Adjust Handset Rest 18Secure Phone with Cable Lock 18CHAPTER 3 Basic Operations 21Clean Phone Display 21Make Calls 22Predial Number 22Place Call Using Speakerphone 22Place Call Using Headset 23Release Call and Start Another Call 23Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 iii

Dial International Number 23Redial Number 24Navigate and Select Items 24View All Calls on Phone 25Answer Calls 25Answer Oldest Call First 26Call Pickup 26Answer Call Using PickUp 27Answer Call Using Group PickUp and Phone Number 28Answer Call Using Group PickUp and Group PickUp Number 28Answer Call Using Other PickUp 29Automatically Answer Calls 29Respond to Call Waiting Notification 30Manage Calls 30Divert Call 30Transfer Call to Another Number 31Toggle Between Calls Before Completing Transfer 31Monitor and Record Calls 31Call Forward 32Forward All Calls 32Mute Phone 33Hold Calls 33Swap Between Active and Held Calls 33Put Call on Hold by Answering New Call 33Respond to Hold Reversion Notification 34Determine If Shared Line Is On Hold 34Remote Hold 34Set Up Call Back Notification 34Call Park 34Park and Retrieve Call Using Call Park 35Park Call Using Assisted Directed Call Park 36Park Call Using Manual Directed Call Park 36Manage Intercom Calls 37Place Dedicated Intercom Call 37Place Dialable Intercom Call 37 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5ivContentsREVIEW DRAFT - CISCO CONFIDENTIAL

Receive Intercom Call 38View Phone Information 38Sign In to Cisco Unified Communications Self Care Portal 39CHAPTER 4 Contacts 41Corporate Directory 41Search and Dial Contact 41Search and Dial Contact While On Call 42Personal Directory 42Sign In and Out of Personal Directory 43Add Personal Directory Entry from Phone 43Search for Entry in Personal Directory 43Dial Number from Personal Directory 44Edit Personal Directory Entry 44Delete Personal Directory Entry 45Fast Dial 45Place Call With Fast Dial Button 45Fast-Dial Codes with Personal Directory 45Assign Fast Dial Codes to Personal Directory Entry 46Place Call Using Fast Dial Codes 46Delete Fast Dial Code 46Cisco WebDialer 47Use Cisco WebDialer with Another Online Corporate Directory 47Change Cisco WebDialer Preferences 47Sign Out of Cisco WebDialer 48CHAPTER 5 Call History 49Call History Overview 49View Call History 51View Call Record Details 51Filter Call History 51Dial From Call History 52Edit Phone Number 52Clear Call History 53Delete Call Record 53Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 vContentsREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 6 Voicemail 55Access Voicemail 55Check for Voice Messages 55Listen to Voice Messages 56Visual Voicemail 56CHAPTER 7 Advanced Calling Features 57Conference 57Add Third Party to Conference 58Join Calls into Conference 58Swap Between Calls Before Completing Conference 58View Conference Participants 59Remove Conference Participants 59Meet Me Conference 59Host Meet Me Conference 60Join Meet Me Conference 60Speed Dial 60Place Call with Speed-Dial Button 61Use Speed-Dial Code On Hook 61Use Speed-Dial Code Off Hook 61Pause in Speed Dial 61Do Not Disturb 62Turn DND On and Off 63Malicious Call Identification 63Trace Suspicious Call 63Extension Mobility 63Enable Extension Mobility 64Mobile Connect 64Enable Mobile Connect 65Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone 65Switch Desk Phone Call to Mobile Phone 65Switch Mobile Call to Desk Phone 66Hand Off Call from Mobile Phone to Desk Phone 66Line Status 66 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5viContentsREVIEW DRAFT - CISCO CONFIDENTIAL

Line Status Indicators 66Custom Line Filters 67Add Line Filter 68Select Active Line Filter 68Delete Line Filter 69Duplicate Line Filter 69Edit Line Filter 69Rename Line Filter 70Hunt Groups 70Sign In and Out of Hunt Group 70Display Queue Statistics 71Barge 71Set Up Barge Alert 71Add Yourself to Call on Shared Line 72Enable Privacy on Shared Line 72Toggle Prompt for Barge 72Dismiss Barge Alert Prompt Window 73Call Chaperone 73Record Chaperoned Call 73Uniform Resource Identifier Dialing 74Intelligent Proximity 75Pair a Mobile Device 75Mobile Device Autoconnect 76Switch Connected Mobile Devices 76Unpair a Mobile Device 76Answer Mobile Call 76Decline Mobile Call 76Place Mobile Call 77Mobile Audio Playout via Bluetooth 77Adjust Mobile Device Volume 77Mobile Contacts and Mobile Call History Sharing 77Sync Bluetooth Contacts 77Save Bluetooth Contacts 78CHAPTER 8 Advanced Operations 79Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 viiContentsREVIEW DRAFT - CISCO CONFIDENTIAL

Applications 79View Active Applications 79Switch to Active Applications 80Close Active Applications 80Call Functions 80Agent Greeting 80Alert Calls 81Actionable Incoming Call Alert 81Answer 81Client Matter Code 81Forced Authorization Code 82Secure and Nonsecure Indication Tones 82Shared Lines 82Feature Buttons and Softkey 83Survivable Remote Site Telephony Overview 84CHAPTER 9 User Preferences 89Adjust Phone Screen Brightness 89Adjust Headset Sidetone 90Change Ringtone 90Change Wallpaper 91Change Font Size 91Charge Your Mobile Device 92Phone Services 93Line Settings 94CHAPTER 10 Accessories 95Accessory List 95View Accessories List 96View Accessories Details 96USB Devices 97Set Up Wideband for Analog Headset 97Bluetooth Headsets 97Add Bluetooth Accessory 99Connect Bluetooth Accessory 99 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5viiiContentsREVIEW DRAFT - CISCO CONFIDENTIAL

Turn On Bluetooth 99Disconnect Bluetooth Accessory 100Delete Bluetooth Accessory 100USB Headsets 101CHAPTER 11 Frequently Asked Questions 103Why Can't I See All Active Calls on My Phone? 103How Do I Redirect an Incoming Call? 104How Do I Silence a Ringing Call If I'm On a Call? 104How Do I Resume a Call That is On Hold? 104What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? 105Why Do Softkeys Keep Changing? 105What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines? 105What Should I Do If I Accidentally Press a Button While on a Call? 106How Do I Check Missed Calls? 106How Do I Exit from a Running Application? 106How Do I Connect Two Calls and then Drop from the Line Myself? 107What Does the Swap Softkey Do? 107How Do I Cancel a Conference or Transfer After I Start It? 107How Can I Combine Two Calls Into a Single Conference Call? 108Why Does My Phone Not Wake Up? 108What Do Four Rings in Succession Mean? 108CHAPTER 12 Troubleshooting 109Missing Alert Calls Button 109Missing All Calls Button 109Cannot Sign In to Personal Directory 110Cannot Access Self Care Portal 110Security Error Message 110Report Phone Problems 111Documentation, Service Requests, and Additional Information 111CHAPTER 13 Product Safety and Security 113Safety and Performance Information 113Power Outage 113Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 ixContentsREVIEW DRAFT - CISCO CONFIDENTIAL

External Devices 113Bluetooth Wireless Headset Performance 114Power Information 114FCC Compliance Statements 114FCC Part 15.21 Statement 114FCC RF Radiation Exposure Statement 114FCC Receivers and Class B Digital Statement 115Cisco Product Security Overview 115CHAPTER 14 Warranty 117Cisco One-Year Limited Hardware Warranty Terms 117 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5xContentsREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 1Getting Started•Accessibility Features, page 1•Cisco IP Phone 8841, page 1•Cisco IP Phone 8851, page 6•Cisco IP Phone 8861, page 10•Power Save and Power Save Plus, page 15•Additional Information, page 16Accessibility FeaturesThe Cisco IP Phones 8841, 8851, and 8861 provide accessibility features for the vision impaired, the blind,and the hearing and mobility impaired.For detailed information about the accessibility features on these phones, see Accessibility Features for theCisco IP Phone 8841, 8851, and 8861.Draft comment: Need to update link once Accessbility Features Guide doc is posted.You can also find more information about accessibility at this Cisco website:http://www.cisco.com/web/about/responsibility/accessibility/index.htmlCisco IP Phone 8841The following sections describe attributes of the Cisco IP Phone 8841.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 1

Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1Auxiliary port.6AC-to-DC power supply (optional).2Handset connection.7AC power wall plug (optional).3Analog headset connection (optional).8Network port (10/100/1000 SW) connection.IEEE 802.3at power enabled.4Buttons and HardwareYour phone provides quick access to your phone lines, features, and call sessions:•Programmable feature buttons (left side): Use to view calls on a line or access features such as SpeedDial or All Calls. (These buttons are also called feature buttons.)•Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or(when not being used for an active call) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.52Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL

If you are using a locale that reads right to left, such as Arabic, the line button and session button locationsare swapped.NoteIndicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.Phone screen2Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 3Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL

Depending on how your system administrator sets up the phone,programmable feature buttons (on each side of the phone screen) provideaccess to:•Phone lines and intercom lines•Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features)•Web-based services (for example, a Personal Address Book button)•Call features (for example, a Privacy button)Buttons illuminate to indicate status:•Green, steady: Active call or two-way intercom call•Green, flashing: Held call•Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group•Amber, flashing: Incoming call or reverting call•Red, steady: Remote line in use (shared line or Line Status)•Red, flashing: Remote line on holdProgrammable featurebuttons3Depending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.Softkey buttons4The Navigation cluster and Select button allows you to scroll throughmenus, highlight items and select the highlighted item.Navigation cluster andSelect button5Ends a connected call or session.Release Button6Places an active call on hold and resumes the held call.Hold/Resume button7Creates a conference call.Conference button8Transfers a call.Transfer button9 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.54Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL

Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button10Toggles the microphone on or off. When the microphone is muted, thebutton is lit.Mute button11Toggles the headset on or off. When the headset is on, the button is lit.Headset button12Allows you to dial phone numbers, enter letters, and select menu items(by entering the item number).Keypad13Controls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).Volume button14Opens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.Contacts button15Opens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Applications button16Autodials your voice messaging system (varies by system).Messages button17Returns to the previous screen or menu.Back button18Phone handset.Handset19Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 5Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL

Cisco IP Phone 8851The following sections describe attributes of the Cisco IP Phone 8851.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram.Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1Auxiliary port.6AC-to-DC power supply (optional).2Handset connection.7AC power wall plug (optional).3Analog headset connection (optional).8Network port (10/100/1000 SW) connection.IEEE 802.3at power enabled.4 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.56Getting StartedCisco IP Phone 8851REVIEW DRAFT - CISCO CONFIDENTIAL

Each USB port supports a maximum of five supported and nonsupported devices that are connected tothe phone. Each device connected to the phone is included in the maximum device count. For example,your phone can support five USB devices. Many third-party USB products count as multiple USB devices,for example, a device containing USB hub and headset can count as two USB devices. For more information,see the USB device documentation.NoteButtons and HardwareYour phone provides quick access to your phone lines, features, and call sessions:•Programmable feature buttons (left side): Use to view calls on a line or access features such as SpeedDial or All Calls. These buttons are also called feature buttons.•Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or(when not being used for an active call) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic, the line button and session button locationsare swapped.NoteIndicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 7Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL

Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.Phone screen2Depending on how your system administrator sets up the phone,programmable feature buttons (on each side of the phone screen) provideaccess to:•Phone lines and intercom lines•Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features)•Web-based services (for example, a Personal Address Book button)•Call features (for example, a Privacy button)Buttons illuminate to indicate status:•Green, steady: Active call or two-way intercom call•Green, flashing: Held call•Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group•Amber, flashing: Incoming call or reverting call•Red, steady: Remote line in use (shared line or Line Status)•Red, flashing: Remote line on holdProgrammable featurebuttons3Depending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.Softkey buttons4The Navigation cluster and Select button allows you to scroll throughmenus, highlight items and select the highlighted item.Navigation cluster andSelect button5Ends a connected call or session.Release Button6Places an active call on hold and resumes the held call.Hold/Resume button7Creates a conference call.Conference button8 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.58Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL

Transfers a call.Transfer button9Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button10Toggles the microphone on or off. When the microphone is muted, thebutton is lit.Mute button11Toggles the headset on or off. When the headset is on, the button is lit.Headset button12Allows you to dial phone numbers, enter letters, and select menu items(by entering the item number).Keypad13Controls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).Volume button14Opens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.Contacts button15Opens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Applications button16Autodials your voice messaging system (varies by system).Messages button17Returns to the previous screen or menu.Back button18Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 9Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL

Phone handset.Handset19Cisco IP Phone 8861The following sections describe attributes of the Cisco IP Phone 8861.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram.Draft comment: image will be updated to display Cisco IP Phones 8841, 8851, and 8861 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.510Getting StartedCisco IP Phone 8861REVIEW DRAFT - CISCO CONFIDENTIAL

Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1Auxiliary port.6AC-to-DC power supply (optional).2Handset connection.7AC power wall plug (optional).3Analog headset connection (optional).8Network port (10/100/1000 SW) connection.IEEE 802.3at power enabled.4Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 11Getting StartedPhone ConnectionsREVIEW DRAFT - CISCO CONFIDENTIAL

Each USB port supports the connection of up to five supported and nonsupported devices. Each deviceconnected to the phone is included in the maximum device count. For example, your phone can supportfive USB devices (such as four standard USB devices and one hub) on the side port and five additionalstandard USB devices on the back port. Many third-party USB products count as multiple USB devices,for example, a device containing USB hub and headset can count as two USB devices. For more information,see the USB device documentation.NoteButtons and HardwareYour phone provides quick access to your phone lines, features, and call sessions:•Use the feature buttons (on the left) to view calls on a line or access features such as Speed Dial or AllCalls.•Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, orresuming a held call. Each call on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic, the line button and session button locationsare swapped.NoteIndicates an incoming call (flashing red) or new voice message (steadyred).Handset light strip1 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.512Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL

Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.Phone screen2Depending on how your system administrator sets up the phone,programmable feature buttons (on each side of the phone screen) provideaccess to:•Phone lines and intercom lines•Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features)•Web-based services (for example, a Personal Address Book button)•Call features (for example, a Privacy button)Buttons illuminate to indicate status:•Green, steady: Active call or two-way intercom call•Green, flashing: Held call•Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group•Amber, flashing: Incoming call or reverting call•Red, steady: Remote line in use (shared line or Line Status)•Red, flashing: Remote line on holdProgrammable featurebuttons3Depending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.Softkey buttons4The Navigation cluster and Select button allows you to scroll throughmenus, highlight items and select the highlighted item.Navigation cluster andSelect button5Ends a connected call or session.Release Button6Places an active call on hold and resumes the held call.Hold/Resume button7Creates a conference call.Conference button8Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 13Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL

Transfers a call.Transfer button9Toggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.Speakerphone button10Toggles the microphone on or off. When the microphone is muted, thebutton is lit.Mute button11Toggles the headset on or off. When the headset is on, the button is lit.Headset button12Allows you to dial phone numbers, enter letters, and select menu items(by entering the item number).Keypad13Controls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).Volume button14Opens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.Contacts button15Opens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Applications button16Autodials your voice messaging system (varies by system).Messages button17Returns to the previous screen or menu.Back button18 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.514Getting StartedButtons and HardwareREVIEW DRAFT - CISCO CONFIDENTIAL

Phone handset.Handset19Power Save and Power Save PlusThere are two levels of energy-saving modes that your system administrator can set up:•Power Save—The phone display goes blank when not in use for a period of time, reducing the powerrequirements.•Power Save Plus—The phone display goes blank, turning the phone off and on at predetermined times.The power to the phone is significantly reduced.Power SaveDepending on how your system administrator set up your phone, the phone display may go into a power-savemode (the phone screen appears blank and the Select button is lit white).To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset.Power Save PlusYour Cisco IP Phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Yoursystem administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.If your phone goes into the Power Save Plus mode, the Select button is lit white.Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that yourphone will power off at a specific time. If enabled by your system administrator, you also hear your ringtoneplay. The ringtone plays according to the following schedule:•At 10 minutes before power off, the ringtone plays four times•At 7 minutes before power off, the ringtone plays four times•At 4 minutes before power off, the ringtone plays four times•At 30 seconds before power off, the ring tone plays 15 times or until the phone powers offIf your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is aboutto power down. To keep the phone active, you need to press OK in the message or any key on the phone. Ifyou do not press the button or any key, your phone powers down.If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of timebefore telling you of the pending power shutdown. Before the shutdown happens, you see a message to remindyou that your phone is about to power off.After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a periodof time, a message displays to alert you that the phone is about to power down. At the configured wake time,your phone powers up.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 15Getting StartedPower Save and Power Save PlusREVIEW DRAFT - CISCO CONFIDENTIAL

Wake and sleep times are also linked to the configured days that you normally work. If your requirementschange (for example, your work hours or work days change), contact your system administrator to have yourphone reconfigured.For more information about EnergyWise and your phone, contact your system administrator.Additional InformationYou can access the Cisco website at this URL: http://www.cisco.com/Within the Cisco website, you can find the following information:•Cisco IP Phone 8841, 8851, and 8861 quick reference cards, quick start guides, and end-user guides:http://rtp-aspw-ccms1.cisco.com/astoria/_id_00000013UKF720YZ_CISCO!supkumar#•Licensing information:http://rtp-aspw-ccms1.cisco.com/astoria/_id_00000013UKF720YZ_CISCO!supkumar#•Cisco international websites:Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change]link at the top of the web page. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.516Getting StartedAdditional InformationREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 2Phone Setup•Connect Footstand, page 17•Adjust Handset Rest, page 18•Secure Phone with Cable Lock, page 18Connect FootstandIf your phone is placed on a table or desk, connect the footstand to the back of the phone. Your phone includesan adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to severaldifferent angles 35 degrees to 50 degrees.Adjusting the footstand to the required angle may require more force than you expect.NoteProcedureStep 1 Insert the connectors into the slots provided.Step 2 Press the footstand until the connectors snap into place.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 17

Adjust Handset RestIf your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does notslip out of the cradle.ProcedureStep 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.Step 2 Rotate the tab 180 degrees.Step 3 Hold the tab between two fingers, with the corner notches facing you.Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes fromthe top of the rotated tab.Step 5 Return the handset to the handset rest.Secure Phone with Cable LockYou can secure the phone to a desktop by using a laptop cable lock. The lock connects to the antitheft securityconnector on the back of the phone and the cable can be secured to a desktop. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.518Phone SetupAdjust Handset RestREVIEW DRAFT - CISCO CONFIDENTIAL

The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include theKensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the securityslot on the back of the phone.ProcedureStep 1 Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone.Step 2 Pass the lock through the looped end of the cable.Step 3 Unlock the cable lock.There are two kinds of cable locks: keyed and combination. Depending on what type of lock youhave, unlock it by using the key or the correct combination.NoteStep 4 Press and hold the locking button to align the locking teeth.Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.Step 6 Lock the cable lock.For keyed locks, turn the key 90 degrees in the clockwise direction and pull the key out of the lock.For combination locks, rotate the lock 90 degrees and then scramble the combination.NoteCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 19Phone SetupSecure Phone with Cable LockREVIEW DRAFT - CISCO CONFIDENTIAL

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.520Phone SetupSecure Phone with Cable LockREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 3Basic Operations•Clean Phone Display, page 21•Make Calls, page 22•Navigate and Select Items, page 24•View All Calls on Phone, page 25•Answer Calls, page 25•Automatically Answer Calls, page 29•Respond to Call Waiting Notification, page 30•Manage Calls, page 30•Call Forward, page 32•Mute Phone, page 33•Hold Calls, page 33•Set Up Call Back Notification, page 34•Call Park, page 34•Manage Intercom Calls, page 37•View Phone Information, page 38•Sign In to Cisco Unified Communications Self Care Portal, page 39Clean Phone DisplayWhen the phone is in sleep mode, the Select button is not lit. You can clean the screen when the phone is inthis condition, as long as you know that the phone will remain asleep until after you finish cleaning. If thephone is likely to wake up during cleaning, wake it up or wait until it is awake before following the instructions.Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phonebecause they can contaminate phone components and cause failures.CautionCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 21

ProcedureStep 1 Press Select.Step 2 Wipe the screen with a soft, dry cloth.Step 3 After cleaning, press Select again.Make CallsPredial NumberYou can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is calledpredial.ProcedureStep 1 Enter a number using the keypad.Step 2 Go off-hook using one of the following actions:•Lift the handset.Draft comment: BigEasy Design team: Please confirm if lifting the handset will dial the number - itdoes not work in the proto.•Press Call.•Press Handset .•Press Speakerphone .Place Call Using SpeakerphoneProcedureStep 1 Press Speakerphone .Step 2 Enter a number. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.522Basic OperationsMake CallsREVIEW DRAFT - CISCO CONFIDENTIAL

Place Call Using HeadsetProcedureStep 1 Press New Call.Step 2 Ensure the headset button is lit. If the headset button is not lit, press Headset .Step 3 Enter a number.Release Call and Start Another CallWhen you are on an active call or dialing, and want to release the call, the following actions occur:•The active call ends•The phone provides dial tone•The New Call displaysProcedureStep 1 When you are on an active call or while dialing, press Cancel.Step 2 Enter the required number and press Call.Dial International NumberPlus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as thefirst digit in a phone number for international dialing. The plus sign applies only for on-hook or off-hookcalling.When you see phone numbers with the + sign in them, you can select and dial the entry without having to adddigits for international calls.ProcedureStep 1 Press and hold star (*) for at least 1 second.The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate thatthe * has changed to a + sign.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 23Basic OperationsPlace Call Using HeadsetREVIEW DRAFT - CISCO CONFIDENTIAL

Step 2 Dial the number.Redial NumberRedial allows you to call the most recently dialed phone number.ProcedureStep 1 To place a call from any phone line, press Redial.Step 2 To place the call on a specific phone line, select the line to obtain dial tone and press Redial.Navigate and Select ItemsExampleActionTaskHighlight a call from the missed call list.Press the Navigation cluster and Selectbutton.Scroll to highlight an item.Press 2 to select the second item in theApplications menu.Press the corresponding number on thekeypad.Select an item by number.Highlight the Settings application and pressSelect.Press Select at the center of the Navigationcluster and Select button.Select an item using the Select button.Highlight the Network Setup menu, then press1 to open the submenu.Highlight the menu item and press the itemnumber on the keypad.Or press the Navigation cluster and Selectbutton.Navigate to a submenu.(A right arrow (>) next to the menuitem indicates that a submenu exists.)Press the line button and then press ForwardAll to forward calls on that line.Press the line button.Indicators of your line selection include:•The selected line is displayed on thephone screen header.•Color of the icon (on the line label)changes to blue.Select a line to use a calling feature(when the line is idle). Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.524Basic OperationsRedial NumberREVIEW DRAFT - CISCO CONFIDENTIAL

ExampleActionTaskPress the line button twice and then pressForward All to forward calls on that line.Press the line button.Indicators of your line selection include:•The selected line is displayed on thephone screen header.•Color of the icon (on the line label)changes to blue.Select a line to use a calling feature(when the line has one or more activecalls).View All Calls on PhoneAll Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of yourphone lines. You see the normal phone calls as well as shared line, barged calls, and conference calls.You use this feature if you have multiple lines or if you share lines with other users. With the All Calls view:•All active calls display on one place, making it easy to view and interact with calls on any line.•When you lift the handset, the phone selects your primary line, which helps prevent inadvertent use ofa shared line for dialing.•You can press the flashing amber session button to answer a ringing call on any line. You do not needto first select the line with the ringing call before answering it.Your system administrator sets up the All Calls button depending on your call-handling needs and workenvironment.The All Calls button is the session key with an associated icon . When the icon changes to , you havemissed a call. Press the (icon) to view the call history information for the missed call.Your system administrator can also set up your primary line to automatically display all calls. Your systemadministrator can also set up your phone so that after a call completes, the primary line with the All Callsview displays.ProcedureStep 1 To view all calls, press All Calls.Step 2 If you do not see the All Calls button, press Primary Line.Answer CallsAnswer allows you to answer the oldest call that is available on all line appearances on your phone, includingHold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priorityover Held or Park Reversion calls.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 25Basic OperationsView All Calls on PhoneREVIEW DRAFT - CISCO CONFIDENTIAL

Your system administrator sets up the Answer button depending on your call-handling needs and workenvironment. This feature is typically set up for users who have multiple lines.When you get a call, you see a notification window on the phone screen, called a call toast. The call toastremains visible for a preset amount of time. If an incoming call has been call forwarded from another phone,you may see additional information in the call toast to identify that the call has been forwarded.If an incoming call has been call forwarded from another phone, you may see additional information to identifythat the call has been forwarded. Your system administrator controls the amount of additional informationthat is displayed. Additional information can identify the person who forwarded the call to you and the callerinformation.For more information, contact your system administrator.Answer Oldest Call FirstAnswer allows you to answer the oldest call that is available on all line appearances on your phone, includingHold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priorityover Held or Park Reversion calls.Your system administrator sets up the Answer button depending on your call-handling needs and workenvironment. Typically, the Answer is set up if you have multiple lines.When you get a call, you see a notification window on the phone screen, called a call toast. The call toastremains visible for a preset amount of time. Your system administrator sets up the default time.If an incoming call has been call forwarded from another phone, you may see additional information in thecall toast to identify that the call has been forwarded. Your system administrator controls the amount ofadditional information displayed. Additional information can identify the person who forwarded the call toyou and the caller information.ProcedureTo answer the oldest incoming call first, press Answer.Call PickupCall Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to yourphone. Your system administrator sets up call groups and can assign you to one or more call groups. Yoursystem administrator also sets up the Call Pickup softkeys depending on your call-handling needs and workenvironment.You might use Call Pickup if you share call-handling tasks with coworkers.There are three ways you can pick up a call:PickupAllows you to answer a call that is ringing on another phone within your call pickup group.If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has beenringing for the longest time). Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.526Basic OperationsAnswer Oldest Call FirstREVIEW DRAFT - CISCO CONFIDENTIAL

Group PickupAllows you to answer a call on a phone that is outside your call pickup group by:Using a group pickup number (provided by your system administrator).Dialing the number of the ringing phone.Other PickupAllows you to answer a call that is ringing on another phone within in your call pickup group or in anassociated call pickup group.You can also monitor and pick up ringing calls using Line Status indicators if your system administrator hasset up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a lineassociated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.Related TopicsLine Status Indicators, on page 66Answer Call Using PickUpCall PickUp allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone.You might use Call PickUp if you share call-handling tasks with coworkers.There are three ways you can pick up a call:•PickUp: Allows you to answer a call ringing on another phone within your call pickup group.If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has beenringing for the longest time).•Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by:•Using a group pickup number (provided by your system administrator).•Dialing the number of the ringing phone.•Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup groupor in an associated call pickup group.Your system administrator sets up your call pickup group and your call pickup softkeys, depending on yourcall-handling needs and work environment.You can also monitor and pick up ringing calls using Line Status indicators if your system administrator hasset up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a linethat is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.ProcedureStep 1 Perform one of the following actions:•Press PickUp to transfer a ringing call within your pickup group to your phone.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 27Basic OperationsAnswer Call Using PickUpREVIEW DRAFT - CISCO CONFIDENTIAL

•If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired linebutton, then press PickUp.If your phone supports autopickup, you are connected to the call.Step 2 If the call rings, press Answer to connect to the call.Answer Call Using Group PickUp and Phone NumberProcedureStep 1 Perform one of the following actions:•Press Group PickUp.•If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired linebutton, and then press Group PickUp.Step 2 Enter the number of the phone line with the call that you want to pick up.For example, if the call is ringing on line 12345, enter 12345.If your phone supports autopickup, you are now connected to the call.Step 3 If the call rings, press Answer to connect to the call.Answer Call Using Group PickUp and Group PickUp NumberProcedureStep 1 Perform one of the following actions:•Press Group PickUp to answer a call on a phone outside your pickup group.•If you have multiple lines and want to pick up the call on another line, first press the desired line button,then press Group PickUp.Step 2 Enter the group pickup number.If your phone supports autopickup, you are now connected to the call.Step 3 If the call rings, press Answer to connect to the call. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.528Basic OperationsAnswer Call Using Group PickUp and Phone NumberREVIEW DRAFT - CISCO CONFIDENTIAL

Answer Call Using Other PickUpProcedureStep 1 Press OPickUp to answer a call in your pickup group or in an associated group to your phone.If your phone supports autopickup, you are now connected to the call.Step 2 If the call rings, press Answer to connect to the call.Automatically Answer CallsIncoming calls can be answered automatically by your phone after one ring. Your administrator sets up theAuto Answer feature to work with either your speakerphone or headset. For more information, contact youradministrator.ProcedureStep 1 When your phone is set up to autoanswer calls using your headset,a) To answer calls automatically with a headset, prepare your phone in the following way:•Ensure that your headset is connected to the phone.•Ensure that the headset button is illuminated.When you get a call, the call answers automatically and you interact with the caller using the headset.b) To end calls or make calls, use the buttons and softkeys. Do not use the headset button .c) If you do not want calls to automatically answer on your headset, press the headset button to turn offthe headset and use the handset or speakerphone to make and answer calls.Step 2 When your phone is set up to autoanswer calls using the speakerphone,a) To answer calls automatically on the speakerphone, prepare your phone in the following way:•Ensure that the headset button is not illuminated.•Leave the handset in the cradle.When you get a call, the call answers automatically and you interact with the caller using thespeakerphone.b) If you do not want calls to answer automatically on your speakerphone, press the headset button tomake and answer calls using a headset or the handset.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 29Basic OperationsAnswer Call Using Other PickUpREVIEW DRAFT - CISCO CONFIDENTIAL

Respond to Call Waiting NotificationCall Waiting provides the following to notify you that a new call is ringing on your phone when you aretalking on another call:•Call Waiting tone (single beep)•An amber flashing line buttonThis feature is configured by the administrator.ProcedureStep 1 To answer the ringing call, press the flashing amber session button or press Answer to answer the call. Youcan also scroll to the call and press Select to answer it. Your phone puts the original call on hold automaticallyand connects the ringing call.Step 2 If the call is on a different line, you must first press the line button or All Calls, if available, to display theringing session and then answer the call.Step 3 If the call is on the same line and not visible, as there are many calls, then you must scroll to display thesessions.Step 4 If a programmable feature button is set up by your system administrator to answer calls, you can press thefeature button to answer a ringing call, regardless of the line of the call or the line that is currently visible.The phone automatically switches the line to display the call.Manage CallsDivert CallDivert allows you to send an active or ringing call to your voicemail system or to a predetermined phonenumber. For more information, contact your system administrator.You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to thetarget number (voicemail or predetermined number set up the system administrator).ProcedureStep 1 To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Divert.Otherwise, press Divert to redirect the current, active call.Step 2 To redirect an incoming call while not on a call, press Divert.Step 3 To redirect a held call, first resume the call and then press Divert. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.530Basic OperationsRespond to Call Waiting NotificationREVIEW DRAFT - CISCO CONFIDENTIAL

Transfer Call to Another NumberTransfer allows you to redirect a connected call from your phone to another number.•You can redirect a single call to another number that you specify.•You can connect two calls to each other (without remaining on the line yourself).ProcedureStep 1 Verify that you are on an active call (not on hold).Step 2 Press Transfer .Step 3 Enter the transfer recipient’s phone number or press a speed-dial button.Step 4 Wait for the recipient to answer or skip to Step 5 while the call is ringing.Step 5 Press Transfer again.Toggle Between Calls Before Completing TransferAfter you connect to the transfer recipient, but before you transfer a call to this party, you can press Swap totoggle between the two calls. This allows you to consult privately with the party on each call before youcomplete the transfer.ProcedureStep 1 Call a new conference participant, but do not add the participant to the conference.Step 2 Press Swap to toggle between the participant and the conference.Monitor and Record CallsMonitoring and Recording allows you to monitor and record calls if desired. Your system administrator enablesthis feature, which can be set up for automatic recording of all calls or recording of individual calls, whenrequired.ProcedureTo start or stop recording, press Record on your phone.You may hear notification tones while you monitor and record calls. By default, the person who monitors thecall and records it (if also configured) does not hear the notification tones.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 31Basic OperationsTransfer Call to Another NumberREVIEW DRAFT - CISCO CONFIDENTIAL

Call ForwardCall Forward allows you to forward calls from any line on your phone to another number.There are two types of call-forwarding features that your system administrator may set up on your phone:•Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. You can set upCall Forward All directly on your phone for any line. To set up Call Forward All remotely, go to theSelf Care Portal.•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward NoCoverage)—Applies to certain calls that you receive, according to conditions, and is set up from theSelf Care Portal.When forwarding calls from your phone:•Enter the call forward target number exactly as you would dial it from your phone. For example, enteran access code or the area code, if necessary.•Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled,the call rings as usual.•Your system administrator can set up other call-forward options that do the following:◦Allow calls placed from the call forward target number to your phone to ring through, rather thanbe forwarded.◦Prevent you from creating a call-forward loop or exceeding the maximum number of links in acall forwarding chain.Forward All CallsProcedureStep 1 On any idle line from which you want to forward your calls, press Forward All.Step 2 Enter a phone number, or select an entry from the Call History list.Depending on how your voicemail system is set up, you may be able to press Messages to forward all callsto voicemail.Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded.Step 3 To verify that your calls are forwarded, look for:•A Forward All icon in the line label.•The forwarding information in the header.Step 4 To cancel call forwarding, press Forward Off. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.532Basic OperationsCall ForwardREVIEW DRAFT - CISCO CONFIDENTIAL

Mute PhoneMute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear otherparties on the call but they cannot hear you.ProcedureStep 1 Press Mute to turn Mute on.Step 2 Press Mute again to turn Mute off.Hold CallsHold allows you to put an active call into a held state. Your phone allows one active call at a time; other callsare put on hold. Hold works with your phone handset as well as with USB headsets.ProcedureYou can put a call on hold by pressing Hold.Swap Between Active and Held CallsUse the line buttons to swap between holding and connected calls.ProcedureIf you have a held call and an active call, press the line button for the held call to resume that call and placethe other call on hold automatically.Put Call on Hold by Answering New CallIf you are already on a call and receive a new call, answering the new call puts the first call on holdautomatically.ProcedureStep 1 Press the flashing amber Line button.Step 2 Navigate to the new call using the Navigation cluster and Select button and either press Answer or Select.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 33Basic OperationsMute PhoneREVIEW DRAFT - CISCO CONFIDENTIAL

Respond to Hold Reversion NotificationHold Reversion notifies you when a call is left on hold.A Hold Reversion notification is similar to a new call notification and includes these cues:•Single ring, repeating at intervals•Flashing amber line button•Flashing message indicator on the handset•Visual notification on the phone screenProcedurePress the flashing amber line button or Answer to resume the held call.Determine If Shared Line Is On HoldIf a call on a shared line has been put on hold remotely by another user, a pulsing red line button and the Holdicon are displayed.Remote HoldWhen you place a call on hold while using a shared line, the line button pulses green and the phone displaysthe Hold icon. When another phone places a call on hold, the line button pulses red and the phone displaysthe Remote Hold icon.Set Up Call Back NotificationProcedureStep 1 Press Callback while listening to the busy tone or ring sound.Step 2 Press Exit to exit the confirmation screen.Step 3 Press Call to place the call again.Call ParkCall Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve fromanother phone (such as a phone at a coworker’s desk or in a conference room). Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.534Basic OperationsRespond to Hold Reversion NotificationREVIEW DRAFT - CISCO CONFIDENTIAL

There are two ways you can park a call:ParkAllows you to park an active call that you answered on your phone, and retrieve it using another phonein the Cisco Unified Communications Manager system.Directed Call ParkAllows you to park and retrieve an active call in two different ways:•Assisted Directed Call Park: Allows you to park an active call using a feature button, which yoursystem administrator sets up as a speed-dial line.With this type of directed call, you can monitor the status of the line (in-use, idle, or Do NotDisturb) using Line Status indicators.•Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Callnumber, which your system administrator sets up.You retrieve the call at another phone by dialing a park retrieval prefix number (provided by yoursystem administrator) and then dialing the Directed Call number you used to park the call.Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but notboth.Related TopicsLine Status, on page 66Park and Retrieve Call Using Call ParkProcedureStep 1 During a call, press Park, and then hang up.Your phone displays the number where the system parked the call. The parked call is put on hold, and youcan press Resume to resume the call on your phone.Step 2 From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call.Step 3 If you do not retrieve the call within a certain amount of time (set by your system administrator) you receivean alert tone, at which time you can:•Press Answer to answer the call on your phone.•Retrieve the call from another phone.If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to anotherdestination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longerbe retrieved by using Call Park.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 35Basic OperationsPark and Retrieve Call Using Call ParkREVIEW DRAFT - CISCO CONFIDENTIAL

Park Call Using Assisted Directed Call ParkIf you fail to retrieve or resume the call within a specified amount of time, the call is directed to anotherdestination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longerbe retrieved by using Call Park.ProcedureStep 1 During a call, press Directed Call Park on a line that displays an idle Line Status indicator.Step 2 Retrieve the call from any other Cisco IP Phone in your network as follows:a) Enter the park retrieval prefix.b) Dial the Directed Call number.Step 3 If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone.At that time, you can:•Press Resume to resume the call on your phone.•Retrieve the call from another phone.Park Call Using Manual Directed Call ParkProcedureStep 1 During a call, press Transfer .Step 2 Enter the Directed Call number where you will park the call.Step 3 Press Transfer again to finish parking the call and then hang up.Step 4 Retrieve the call from any other Cisco IP Phone in your network as follows:a) Enter the park retrieval prefix.b) Dial the Directed Call number.Step 5 If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone.At that time, you can:•Press Resume to resume the call on your phone.•Retrieve the call from another phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.536Basic OperationsPark Call Using Assisted Directed Call ParkREVIEW DRAFT - CISCO CONFIDENTIAL

Manage Intercom CallsIntercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) andbroadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices isactive.After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow forfurther conversation.Place Dedicated Intercom CallIntercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.When you place an intercom call, the recipient phone autoanswers with mute activated (whisper mode) andbroadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices isactive.After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow forfurther conversation.ProcedureStep 1 Press Intercom.Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an activecall, that call is placed on hold.NoteStep 2 Listen for the intercom alert tone, then begin speaking.Step 3 Press Intercom to end the call.Place Dialable Intercom CallIntercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) andbroadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices isactive.After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow forfurther conversation.ProcedureStep 1 Press Intercom.Step 2 Enter the intercom code.Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an activecall, that call is placed on hold.NoteCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 37Basic OperationsManage Intercom CallsREVIEW DRAFT - CISCO CONFIDENTIAL

Step 3 Listen for the intercom alert tone, then begin speaking.Step 4 Press Intercom to end the call.Receive Intercom CallIntercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow forfurther conversation.ProcedureStep 1 When an intercom call comes to your phone, you receive a message on your phone screen, an audible alert,and your phone answers the intercom call with mute activated. You can handle the intercom call in one ofthese ways:•Listen to the intercom caller in whisper mode. Any current call activity you are already engaged incontinues simultaneously. In whisper mode, the intercom caller cannot hear you.•Press Intercom to switch to connected mode. In connected mode, you can speak to the intercom caller.Step 2 Press Intercom to end the call.View Phone InformationPhone Information allows you to view the following model information for your phone:•Model Number•MAC Address•Active Load ID•IP Address•Active Server•Stand-by-Server Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.538Basic OperationsReceive Intercom CallREVIEW DRAFT - CISCO CONFIDENTIAL

ProcedureStep 1 Press Applications .Step 2 Select Phone Information.Step 3 Press Exit to return to the Applications screen.Sign In to Cisco Unified Communications Self Care PortalYour phone is a network device that can share information with other network devices in your company,including your personal computer. You can use your computer to sign in to the Cisco Unified CommunicationsSelf Care Portal, where you can control features, settings, and services for your phone. For example, you canmanage your phone display language, set up services, add entries to your personal address book, and set upspeed-dial codes.Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in.When you are finished using portal, you must sign out.In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in.For more information, contact your system administrator.For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide, locatedat http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.ProcedureStep 1 Obtain the portal URL, user ID, and default password from your system administrator.Typically, the portal URL is http://<ip_address or hostname>/ucmuser.Step 2 Open a web browser on your computer and enter the URL.Step 3 If prompted to accept security settings, select Yes or Install Certificate.Step 4 Enter your user ID in the Username field.Step 5 Enter your password in the Password field.Step 6 Select Login.Step 7 To sign out, select Logout.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 39Basic OperationsSign In to Cisco Unified Communications Self Care PortalREVIEW DRAFT - CISCO CONFIDENTIAL

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.540Basic OperationsSign In to Cisco Unified Communications Self Care PortalREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 4Contacts•Corporate Directory, page 41•Personal Directory, page 42•Fast Dial, page 45•Fast-Dial Codes with Personal Directory, page 45•Cisco WebDialer, page 47Corporate DirectoryThe Corporate Directory menu contains corporate contacts that you can access on your phone. Your systemadministrator sets up and maintains the directory.Search and Dial ContactProcedureStep 1 Press Contacts .Step 2 Use the Navigation cluster and Select button to scroll and select Corporate Directory.Step 3 Select one or all of these search criteria to search for a coworker:•First Name•Last NameStep 4 Enter the search criteria information, press Submit, and select a contact.Step 5 To dial, perform one of these actions:•Press Call.•Press Select.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 41

•From the keypad, press the number that displays in the upper right corner of the contact label.•Press Speakerphone .•Press Headset .•Pick up the handset.Search and Dial Contact While On CallProcedureStep 1 Press Contacts .Step 2 Use the Navigation cluster and Select button to scroll and select Corporate Directory.Step 3 Select one or both of these search criteria to search for a coworker:•First Name•Last NameStep 4 Enter the search criteria information and press Search .Step 5 Press Call.The phone puts the existing call on hold and makes the new call.Personal DirectoryThe personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personaldirectory entries for fast-dialing.You can set up your personal directory from your phone or from the Cisco Unified Communications SelfCare Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see theCisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.542ContactsSearch and Dial Contact While On CallREVIEW DRAFT - CISCO CONFIDENTIAL

Sign In and Out of Personal DirectoryProcedureStep 1 Press Contacts .Step 2 Select Personal Directory.Step 3 Enter the user ID and PIN, and press Submit.Step 4 Select Log Out, press Select, and then press OK.Add Personal Directory Entry from PhoneProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book.The Search for an entry screen displays.Step 4 Press Submit.Step 5 Press New. You may need to press More first.Step 6 Enter the nickname information.You can also enter a name.Step 7 Press Phones and enter the phone numbers.Make sure you include any required access codes, such as 9 or 1.Step 8 Press Submit to add the entry to your personal directory.Search for Entry in Personal DirectoryProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book.Step 4 Select one or all of the following:•Last NameCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 43ContactsSign In and Out of Personal DirectoryREVIEW DRAFT - CISCO CONFIDENTIAL

•First Name•NicknameStep 5 Enter the search criteria information and press Submit.Dial Number from Personal DirectoryProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Directory and search for an entry.Step 4 Select the personal address book entry that you want to dial.Step 5 Press Call.Edit Personal Directory EntryProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book and search for an entry.Step 4 Press Select.Step 5 Press Edit.Step 6 Modify the entry information.Step 7 Press Phones to modify a phone number.Step 8 Pres Update. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.544ContactsDial Number from Personal DirectoryREVIEW DRAFT - CISCO CONFIDENTIAL

Delete Personal Directory EntryProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Address Book and search for an entry.Step 4 Press Select.Step 5 Press Edit.Step 6 Press Delete.You may need to press More first.Step 7 Press OK to confirm the deletion.Fast DialFast Dial allows you dial a phone number from the Fast Dial service on your phone.Place Call With Fast Dial ButtonProcedureStep 1 Press Fast Dial.Step 2 Sign in to Personal Directory.Step 3 Select Personal Fast Dials.Step 4 Select a fast-dial code and then press the Dial softkey.Fast-Dial Codes with Personal DirectoryYou manage the fast-dial codes with Personal Directory using the Contacts menu on your phone.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 45ContactsDelete Personal Directory EntryREVIEW DRAFT - CISCO CONFIDENTIAL

Assign Fast Dial Codes to Personal Directory EntryProcedureStep 1 Press Contacts .Step 2 Select Personal Directory.Step 3 Select Personal Address Book.Step 4 Enter the name and press Submit.Step 5 Press Select and then press FastDial.Step 6 Select a number and press Select.Step 7 Scroll to an unassigned fast-dial index and press Submit.Place Call Using Fast Dial CodesProcedureStep 1 Press Contacts .Step 2 Sign in to Personal Directory.Step 3 Select Personal Fast Dials and scroll to a fast-dial code.To get more fast-dial codes, pressNext.NoteStep 4 Select the required fast-dial code and press Call.Delete Fast Dial CodeProcedureStep 1 Press Contacts .Step 2 Sign in to the Personal Directory.Step 3 Select Personal Fast Dials and search for a fast-dial code.Step 4 Select the required code and press Remove.Step 5 Select the index and press Remove. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.546ContactsAssign Fast Dial Codes to Personal Directory EntryREVIEW DRAFT - CISCO CONFIDENTIAL

Sign Out of Cisco WebDialerProcedureStep 1 Access the Make Call or Hang Up window.Step 2 Select Sign Out. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.548ContactsSign Out of Cisco WebDialerREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 5Call History•Call History Overview, page 49•View Call History, page 51•View Call Record Details, page 51•Filter Call History , page 51•Dial From Call History, page 52•Edit Phone Number, page 52•Clear Call History , page 53•Delete Call Record , page 53Call History OverviewCall History allows you to view information about the last 150 calls on your phone. The Call History listsindividual calls and call groups chronologically from the most recent call to the oldest one. If your phone hasmultiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped fromthe history.In the Call History screen, the line information (such as “Line: 5623”) displays in the upper right corner toindicate the line name or number for which the call history is displayed.If set up by your administrator, you see icons beside each Call History entry. The icon shows the status(Unknown, Idle, Busy, or DND) of the person who made the call.For each call record or call group, an icon to the left of the caller ID shows the call type:•Received:•Placed:•Missed:If the caller ID is unavailable, “Unknown”is displayed, and the phone number is listed.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 49

Calls for the same caller ID and phone number are grouped together only when if they occur in chronologicalorder and do not have calls associated. For each group, the time of the latest call and the number of calls (suchas “(3)”) are displayed:•Incoming (Received) and outgoing (Placed) calls are grouped together.•Missed calls are grouped together in a separate group.For each individual call record or call group, the phone number is listed in blue and is contact sensitive fortouch dialing.Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from anormal call, and these calls are not grouped even when they are next to each other in the list.A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to listinternational calls. For more information, contact your system administrator.The received and placed calls from shared lines are logged in the Call History. To view all the call historylogs, open the Call History screen. The following table describes the call state, icon, and tag for shared lines.TagCall IconCall StatePlacedLocally placed callsReceivedLocally received callsRemote PlacedRemotely placed callsRemote ReceivedRemotely received callsMissedMissed callsYour Call History list displays the status of monitored lines, if the feature is enabled by your systemadministrator. Each call history item in the Call History lists displays an icon to identify the state of the line.The following states are available:•Unknown•Idle•Busy•DND Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.550Call HistoryCall History OverviewREVIEW DRAFT - CISCO CONFIDENTIAL

View Call HistoryProcedureStep 1 Press Applications.Step 2 Select Call History.Step 3 Scroll and select a call record or call group.Step 4 Press Exit to return to the Applications screen.View Call Record DetailsProcedureStep 1 If you are on a connected call, press Show Details to show the Call Details screen. This screen displays singlecall information and call duration and updates each second.Step 2 If you are not on a connected call, follow the steps below.a) Press Applications and select Call History.b) Select a call record or group and press Details.When you are on a call record, you can keep the Navigation cluster and Select button highlightedto display the call details.Notec) Press Return to return to the Call History screen.d) Press Exit to return to the Applications screen.Filter Call HistoryProcedureStep 1 Press Applications and select Call History.Step 2 Select the required phone line and view the individual calls or call groups for that line and press Missed Calls.Step 3 Press Exit to return to the Applications screen.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 51Call HistoryView Call HistoryREVIEW DRAFT - CISCO CONFIDENTIAL

Dial From Call HistoryIf the phone is in idle state, press down on the Navigation cluster and Select button to display the On-HookDialing screen.If the phone is not in idle state, perform the following steps.ProcedureStep 1 Press Applications and select Call History.Step 2 Select the call record that you want to dial and perform one of the following:•Press Call.•Pick up the handset.•Press Details.•Press Speakerphone or Headset .Step 3 When phone is in idle, you can press down on the Navigation cluster and Select button to display the On-HookDialing screen.Edit Phone NumberProcedureStep 1 Press Applications and select Call History.Step 2 Press All Lines or the required line.Step 3 Select the call you want to edit and press EditDial.Press >> to move the cursor to the right and press << to move the cursor to theleft.NoteStep 4 Press Edit to edit the number.Step 5 Press Return to return to the Call History list. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.552Call HistoryDial From Call HistoryREVIEW DRAFT - CISCO CONFIDENTIAL

Clear Call HistoryProcedureStep 1 Press Applications and select Call History.Step 2 Select All Lines or the required line.Step 3 Press Clear and then press Delete to delete the call history list.Step 4 Press Cancel to go back to the Call History screen.Delete Call RecordProcedureStep 1 Press Applications and select Call History.Step 2 Highlight the individual call record or call group that you want to delete.Step 3 Press Delete to delete an individual call record or all calls in a group.If you delete all calls in a group, a Delete Record alert message appears for verification.NoteStep 4 Press Delete to delete the record.Step 5 Press Exit to return to the Applications screen.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 53Call HistoryClear Call HistoryREVIEW DRAFT - CISCO CONFIDENTIAL

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.554Call HistoryDelete Call RecordREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 6Voicemail•Access Voicemail, page 55•Check for Voice Messages, page 55•Listen to Voice Messages, page 56•Visual Voicemail, page 56Access VoicemailProcedureStep 1 Press Messages.Step 2 Follow the voice prompts.Check for Voice MessagesProcedureCheck for voice messages in any of these ways:•Look for a solid red light on your handset.You can set up the visual message waiting lamp using the Self Care Portal.•Look for a Message icon on a line label.The red background indicates that there are new voice messages.When you select a line with a Message icon, a Voicemail icon displays on the right side of the phonescreen.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 55

Depending on your voicemail system, you might see a count of your new voice messages on the Messageicon and Voicemail icon .If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign.If call forwarding is set up on a line that has new voice messages, the Call Forward icon replacesthe Message icon on the line label.•Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place acall.The stutter tone is line-specific. You hear it only when using the line that has new voice messages.You can set up audible message waiting tones using the Self Care Portal.Listen to Voice MessagesAfter you listen to your new voice messages, the message indicators are updated on the phone screen. If thereare no new voice messages, the Message icon is removed from the line label, and the Voicemail icon isremoved from the right side of the phone screen.ProcedureStep 1 To listen to voice messages, do one of the following:•Press Messages .•Select a line with a Message icon.•Press the line button and then, Voicemail .Step 2 Follow the prompts to listen to your voice message.Visual VoicemailVisual Voicemail is an alternative to audio voicemail. You use your phone screen on your phone to work withyour messages, rather than respond to audio prompts. You can view a list of your messages and play yourmessages. You can also compose, reply to, forward, and delete messages.For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/en/US/partner/products/ps6509/products_user_guide_list.html. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.556VoicemailListen to Voice MessagesREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 7Advanced Calling Features•Conference, page 57•Meet Me Conference, page 59•Speed Dial, page 60•Do Not Disturb, page 62•Malicious Call Identification, page 63•Extension Mobility, page 63•Mobile Connect, page 64•Line Status, page 66•Custom Line Filters, page 67•Hunt Groups, page 70•Barge, page 71•Call Chaperone, page 73•Uniform Resource Identifier Dialing, page 74•Intelligent Proximity, page 75ConferenceConference allows you to talk simultaneously with multiple parties in an ad hoc meeting.When you are talking on a call, use Conference to dial another party and add them to the call.If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines.For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.As the conference host, you can remove individual participants from the conference. The conference endswhen all participants hang up.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 57

Add Third Party to ConferenceProcedureStep 1 Start with a connected call that is not on hold.Step 2 Press Conference and do one of the following:•Enter the phone number for the party you want to add and press Call.•Press a speed-dial button.•Press Speed Dial, enter a speed-dial number and press Speed Dial again.•Press Active Calls and select a call.•Select a call from the Call History.Step 3 Wait for the party to answer (or skip to step 4 while the call is ringing).Step 4 Press Conference.The conference begins.Join Calls into ConferenceThe conference is established on the line that had the active call.ProcedureStep 1 Start with two connected calls.Step 2 Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call.Step 3 Press Conference .Step 4 Press the line button for the other (held) call or if the held call is on another line:a) Press Active Calls.b) Choose a call from the list.c) Press Conference.The conference begins. The conference is established on the line that had the active call.Swap Between Calls Before Completing ConferenceYou can consult privately with the conference and another person, before adding the person into the conference. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.558Advanced Calling FeaturesAdd Third Party to ConferenceREVIEW DRAFT - CISCO CONFIDENTIAL

ProcedureStep 1 Call a new conference participant, but do not add the participant to the conference.Step 2 Press Swap to toggle between the participant and the conference.View Conference ParticipantsYou can view the details of the last 16 participants who joined the conference.ProcedureWhile in a conference, press Show Details to view a list of participants.When you place a call to another party and the person that you called creates a conference with athird phone, the Show Details softkey displays only for the person who created the conference.NoteRemove Conference ParticipantsProcedureStep 1 While in a conference, press Show Details.Step 2 Highlight the participant that you want to remove, then press Remove.Meet Me ConferenceMeet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference.The Meet Me conference begins when the host connects. Participants who call the conference before the hosthas joined hear a busy tone and must dial again.The conference ends when all participants hang up; the conference does not automatically end when the hostdisconnects.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 59Advanced Calling FeaturesView Conference ParticipantsREVIEW DRAFT - CISCO CONFIDENTIAL

Host Meet Me ConferenceProcedureStep 1 Obtain a Meet Me phone number from your system administrator.Step 2 Distribute the Meet Me phone number to participants.Step 3 When you are ready to start the meeting, lift the handset to get a dial tone and then press Meet Me.Step 4 Dial the Meet Me phone number.Join Meet Me ConferenceProcedureStep 1 Dial the Meet Me phone number that the conference host provided.Step 2 If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your callagain.Speed DialSpeed Dial allows you to press a button and enter a preset code to place a call. Before you can use Speed Dialfeatures on your phone, you must set up speed-dial in the Self Care Portal.Depending on setup, your phone can support these Speed Dial features:•Speed-dial buttons: Allow you to quickly dial a phone number from one or more line buttons set up forspeed dialing.If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dialline by using the line status indicators.•Speed-dial codes: Allow you to dial a phone number from a code (sometimes referred to as abbreviateddialing).You can use also use Speed Dial to reach telephone numbers that require a Forced Authorization Code (FAC),Client Matter Code (CMC), or additional digits (such as a user extension, a meeting access code, or a voicemailpassword). These numbers usually require you to input pause characters in the digit string.Related TopicsPause in Speed Dial, on page 61 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.560Advanced Calling FeaturesHost Meet Me ConferenceREVIEW DRAFT - CISCO CONFIDENTIAL

Place Call with Speed-Dial ButtonBefore You BeginBefore you can use speed-dial buttons on your phone, you must set up Speed Dial in the Self Care Portal.ProcedureTo place a call, press a speed-dial button on the left side of your phone.Use Speed-Dial Code On HookBefore You BeginBefore you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.ProcedureEnter the speed-dial code and press Speed Dial.Use Speed-Dial Code Off HookBefore You BeginBefore you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.ProcedureStep 1 Lift the handset and press Speed Dial.Step 2 Enter the speed-dial code and press Speed Dial again to complete the call.Pause in Speed DialYou can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client MatterCode (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or a voicemail password). When you press the configured Speed Dial, the phone establishes the call to the destinationnumber and sends the specified FAC, CMC, and additional digits with dialing pauses inserted.To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. This commaspecifies a pause of 2 seconds. It also allows you to separate FAC and CMC from the other digits in thespeed-dial string.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 61Advanced Calling FeaturesPlace Call with Speed-Dial ButtonREVIEW DRAFT - CISCO CONFIDENTIAL

Be aware of the following requirements when you include FAC and CMC in the speed-dial string:Note•FAC must always precede CMC in the speed-dial string.•A speed-dial label is required for speed dials with FAC and DTMF digits.•Only one comma is allowed between FAC and CMC digits in the string.Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) representa pause of 4 seconds.Before you configure the speed-dial, try to dial the specified digits manually at least once to ensure thatthe digit sequence is correct.NoteThe phone does not save the FAC, CMC, or additional digits from the speed dial in the call history. If youpress Redial after connecting to a destination using the speed-dial, the phone prompts you to enter any requiredFAC, CMC, or DTMF digits manually.Example 1Consider the following requirements to access voicemail:•Called number to access voicemail: 8000•PIN: 123456# after announcement of 2 seconds•Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automatedannouncement lists the available options)To set up the speed-dial to access this voice mailbox, specify the following speed-dial string:8000,123456#,,,3Example 2Consider the following call requirements•Called number: 95556543•FAC: 1234•CMC: 9876•Automated phone system response, required 4 seconds after the call is connected: 56789#To access this destination, specify the following speed-dial string:95556543,1234,9876,,56789#Do Not DisturbDo Not Disturb (DND) allows you to turn off one of the following incoming call indicators: Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.562Advanced Calling FeaturesDo Not DisturbREVIEW DRAFT - CISCO CONFIDENTIAL

Enable Mobile ConnectProcedureStep 1 Press Mobility to display the current remote destination status (Enabled or Disabled).Step 2 Press Select to change the status.Step 3 Press Exit.Turn Mobile Connect On or Off for All Remote Destinations from Desk PhoneProcedureStep 1 Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled).Step 2 Press Select to change the status.Step 3 Press Exit.Switch Desk Phone Call to Mobile PhoneProcedureStep 1 Press Mobility.Step 2 Select To mobile.Step 3 Answer the in-progress call on your mobile phone.You cannot use the same phone line for any other calls, but if your desk phone supports multiplelines, you can use another line to make or receive calls.NoteCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 65Advanced Calling FeaturesEnable Mobile ConnectREVIEW DRAFT - CISCO CONFIDENTIAL

Switch Mobile Call to Desk PhoneProcedureStep 1 Select a line on your desk phone.Step 2 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.Step 3 Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone.Hand Off Call from Mobile Phone to Desk PhoneProcedureStep 1 While on your mobile phone, enter the access code for the hand off feature.For more information, contact your system administrator.Step 2 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.Step 3 Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone.For more information, contact your system administrator. The Cisco Unified devices that share the same linedisplay a Remote In Use message.Line StatusLine Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.Your system administrator sets up Line Status indicators on your phone.Line Status IndicatorsLine Status indicators show the state of a line.IndicatorIconLine is in use.Line is idle. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.566Advanced Calling FeaturesSwitch Mobile Call to Desk PhoneREVIEW DRAFT - CISCO CONFIDENTIAL

IndicatorIconLine is ringing. (Only for Call Pickup.)Line is in a Do Not Disturb (DND) state.Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used withthese features:Speed DialAllows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitoredline is unavailable, the Line Status button changes to a normal speed-dial button.Directed Call ParkAllows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button.Call PickupAllows you to monitor the line status of (and pick up a ringing call on) a ringing call on aspeed-dial button.Your system administrator can also set up your phone to play an audible alert when a call rings on the monitoredline.Related TopicsCall Park, on page 34Call PickupSpeed Dial, on page 60Custom Line FiltersCustom Line Filters enable you to reduce alert activity by filtering it to high-priority lines by allowing youto set the alerting call notification priority on a subset of lines covered by an alert filter. The custom filtergenerates either traditional pop-up alerts or actionable alerts for incoming calls on the selected lines. For eachfilter, only the subset of lines under coverage will generate an alert. If a filter is turned off, lines under itscoverage will not show alert notifications.If this feature has been configured, there are three, selectable, filter types available to you:•All Calls (on all lines)•Daily schedule•Custom userThe administrator configures the default line filter, which is visible to you as the Daily schedule filter. Evenif the administrator has not configured the default filter, the all calls filter and custom filter options are availableCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 67Advanced Calling FeaturesCustom Line FiltersREVIEW DRAFT - CISCO CONFIDENTIAL

to you. If you have not created any custom filters all provisioned lines are covered by the default line filter ifit exists, or all calls if it does not.You cannot edit either the All Calls filter or the Daily schedule filter, but you can use the Daily schedule filteras a template for a new, custom filter by duplicating and then editing the duplicate filter.You save the custom filters directly to your phone so that you can quickly select and change coverage. Youcan define a maximum of 20 custom filters, but only one filter may be active at a time.If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionablecall alerts apply only to the lines that are covered by filters.NoteAdd Line FilterProcedureStep 1 On your phone, go to Applications >Settings.Step 2 Highlight Call notifications, and press Select.The current filter displays next to the option.Step 3 Highlight Add new filter and press Select.The maximum number of custom filters is 20. If you have already created the maximum number of customfilters, delete a filter before continuing with this procedure.Step 4 Press Select a second time to make the text editable.The Show incoming call notification for selected lines screen with available phone lines displays.Step 5 Accept the default name for the new filter, or enter a new one.Step 6 Select the lines to add to the new filter.All available lines are displayed in the list. If you require a line that is not in the list, contact your administrator.Step 7 Click Apply.Step 8 To view the filter, press Back.Select Active Line FilterProcedureStep 1 On your phone, select Applications >Settings.Step 2 Highlight Call notifications, and press Select. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.568Advanced Calling FeaturesAdd Line FilterREVIEW DRAFT - CISCO CONFIDENTIAL

The currently available filter options display.Step 3 Highlight the filter to apply and press Select.Step 4 Create and manage your filters. Select Applications >Settings >Call notifications on your phone.Delete Line FilterProcedureStep 1 On your phone, go to Applications >Settings.Step 2 Highlight Call notifications, and press Select.Step 3 Highlight the filter to be deleted and press Delete.The filter is deleted and no longer appears in the list of filters.Duplicate Line FilterProcedureStep 1 On your phone, go to Applications >Settings.Step 2 Highlight Call notifications, and press Select.Step 3 Highlight the filter to be duplicated and press Duplicate.Step 4 Highlight the duplicated filter and press Edit.Step 5 (Optional) Enter a new name for the filter.Step 6 Add or remove available lines from the filter.Step 7 Click Apply.Step 8 To view the filter, press Back.Edit Line FilterProcedureStep 1 On your phone, go to Applications >Settings.Step 2 Highlight Call notifications, and press Select.Step 3 Highlight the filter to be edited and press Edit.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 69Advanced Calling FeaturesDelete Line FilterREVIEW DRAFT - CISCO CONFIDENTIAL

You cannot edit the Daily schedule filter. For more information, contact your administrator.NoteStep 4 (Optional) Enter a new name for the filter.Step 5 Add or remove available lines from the filter.Step 6 Click Apply.Step 7 To view the filter, press Back.Rename Line FilterProcedureStep 1 On your phone, go to Applications >Settings.Step 2 Highlight Call notifications, and press Select.Step 3 Highlight the filter to be renamed and press Edit.Step 4 Enter a new name for the filter.Step 5 Click Apply.Step 6 To view the filter, press Back.Hunt GroupsHunt Groups are used to share the call load in organizations that receive a large number of incoming calls.Your system administrator sets up a hunt group with a series of directory numbers. When the first directorynumber in the hunt group is busy, the system hunts for the next available directory number in the group anddirects the call to that phone.If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you signout of the group when you want to prevent calls from ringing on your phone.Your administrator sets up the Queue Status button so that you can view statistics about the queue for thehunt group.Calls in the group call queue display the same call identification number, no matter which group phone accessesthe list.Sign In and Out of Hunt GroupSigning out of a hunt group does not prevent direct calls from ringing your phone. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.570Advanced Calling FeaturesRename Line FilterREVIEW DRAFT - CISCO CONFIDENTIAL

ProcedureStep 1 Press Hunt Group to sign in.Visual confirmation displays briefly.Step 2 Press Hunt Group again to sign out.Display Queue StatisticsUse the queue statistics to check the status of the hunt group queue.ProcedureStep 1 Press QueueStatus.The Queue status window appears.Step 2 To refresh the statistics, press Refresh.Step 3 To exit, press Exit.BargeBarge allows you to add yourself to non-private calls on a shared line. You can convert the call into a conferenceand add new participants.Set Up Barge AlertBy default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receivinga prompt. When the Barge Alert is set to On, an alert prompt is displayed.ProcedureStep 1 On your phone, go to Applications >Settings.Step 2 At the Barge Alert menu item, click On to enable the alert or Off to enable Barge.By default, the barge alert prompt is toggled Off.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 71Advanced Calling FeaturesDisplay Queue StatisticsREVIEW DRAFT - CISCO CONFIDENTIAL

Add Yourself to Call on Shared LineBarge allows you to add yourself to non-private calls on a shared line. You can convert the call into a conferenceand add new participants.ProcedurePress the red Line button for the shared line.You are added to the call.Enable Privacy on Shared LinePrivacy allows you to prevent others who share your line from seeing information about your calls.Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled,others cannot view any of your shared lines.If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared lineas usual.ProcedureStep 1 Press Privacy to enable the feature.Visual confirmation displays on your phone screen for as long as the feature is enabled.Step 2 Press Privacy again to turn off the feature.Toggle Prompt for BargeBy default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receivinga prompt. When the Barge Alert is set to On, an alert prompt is displayed. Select Yes to barge into the call orNo to cancel the barge.For more information, contact your administrator.ProcedureStep 1 On your phone, go to Applications >Settings.Step 2 At the Barge Alert menu item, click On to enable the alert or Off to enable Barge.By default, the barge alert prompt is toggled Off. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.572Advanced Calling FeaturesAdd Yourself to Call on Shared LineREVIEW DRAFT - CISCO CONFIDENTIAL

Dismiss Barge Alert Prompt WindowWhen the Prompt for Barge feature is enabled on your phone, you see a pop-up window when you start tobarge into a call.ProcedurePress No to cancel the barge, or press any line or session key.The Barge Alert prompt window closes.The alert closes automatically if the phone opens a new window, if a new alert window opens, or ifthe current session is no longer available for barge.NoteCall ChaperoneCall Chaperone allows an authorized Call Chaperone user (the chaperone) to supervise (chaperone) and recorda call. Chaperoned calls have a minimum of three parties: the calling party, the chaperone, and the calledparty. To determine if you are an authorized chaperone, contact your system administrator.The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone andrecord the call. Cisco IP Phones that are set up with the Call Chaperone feature also have a Record button.When the chaperone hangs up the call, the entire conference ends.The chaperone can perform only the following tasks while chaperoning the call:•Record the call.•Conference in one participant. A chaperone can conference the first participant only; subsequentparticipants can be added to the conference only by the other participants in the conference.•End the call.Record Chaperoned CallProcedureStep 1 Answer an incoming call.The Record button displays if the system determines that the call must be chaperoned and recorded.Step 2 Press Conference to create a conference call.Step 3 Enter the phone number for the party you want to add and press Call.Step 4 When the called party answers, press Conference.The conference begins.Step 5 Press Record to begin recording the conference call.Alternatively, you can begin recording the call before the conference call is established. In this case, pressConference after answering the incoming call. The call gets put on hold automatically, and the recordingCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 73Advanced Calling FeaturesDismiss Barge Alert Prompt WindowREVIEW DRAFT - CISCO CONFIDENTIAL

stops while you set up the conference call. The recording restarts automatically when the conference call isestablished.Step 6 Press End Call to end the chaperoned call; all parties are disconnected.Uniform Resource Identifier DialingYou can place calls using Uniform Resource Identifier (URI) Dialing, using the alphanumeric URI addressas a directory number; for example, bob@cisco.com. You must enter the URI address to select the contact.The phone screen displays the call information for the URI call. The phone stores the URI call informationin the Call History and the Details page. When you receive a call with a URI address, the URI address is storedin your Call History. Press Redial to call the most recently dialed URI address.Depending upon how the administrator configures your phone, you may see either the URI or the DirectoryNumber (DN) displayed for the incoming call alerts, call sessions and call history. If the phone is set to displaythe DN but only the URI is available, then the URI displays. If the phone is set to display the URI and onlythe DN is available, then the DN displays.URI calls cannot be placed using the soft keypad.NoteTo place an on-hook call using a URI address, you need to press the ABC softkey to switch the keypad mode.To place an off-hook call using a URI address, the URI address must be stored in your Call History or SpeedDial list.When you enter a URI address to place a call, do not pause for more then 10 seconds between key presses.After 10 seconds of inactivity, the phone assumes that it has the complete address and attempts to placethe call.NoteWhen you dial or receive a call through URI dialing, the call window and incoming call alert display thecomplete URI address.When you enter a URI address, the maximum length is 254 characters. You can enter the complete domainname to override the default domain.URI dialing works with the other features of your phone:•You can configure a URI address as a speed dial entry to place a call.•You can configure the Call Forward All destination using the Speed Dial or Call History entries.•You can initiate a conference call and add multiple parties using URI Dialing if the URI address is storedin the Speed Dial list or Call History.•You cannot use URI addresses during Meet Me conferences or for Group Call Pickup.•You can initiate a transfer call using URI dialing if the URI address is stored in the Speed Dial list orCall History. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.574Advanced Calling FeaturesUniform Resource Identifier DialingREVIEW DRAFT - CISCO CONFIDENTIAL

•You can monitor the state (in-use or idle) of a call using URI Dialing associated with Speed Dial or CallHistory.•You can initiate URI Dialing when a busy or unavailable party becomes available.•You can hide the display of the URI address information.•When the phones are connected to the Cisco Unified Communications Manager Express and SurvivableRemote Site Telephony (CME/SRST), the URI Dialing functions are disabled. The ABC softkey doesnot appear on the phone screen.Intelligent ProximityIntelligent Proximity allows you to pair your mobile device to use the mobile line through your Cisco IPPhone. Once the mobile device is paired, you can place and receive calls on the mobile line from your CiscoIP Phone, with either the handset or the speakerphone. You can also use calling features such as hold andredial with the mobile line.You can share your mobile contacts and call history with the Cisco IP Phone, and move calls between yourmobile device and Cisco IP Phone. You can also view your mobile device's signal strength and battery levelin the Cisco IP Phone application.You may experience some variances for feature availability due to the operating system and other differencesin mobile devices.NotePair a Mobile DeviceYou cannot connect more than one mobile device, or a mobile device and a Bluetooth headset, at the sametime.ProcedureStep 1 Put the mobile device in discoverable mode.For more information the discoverable mode, see your mobile device documentation.NoteStep 2 On your Cisco IP Phone, press the Applications button and select Bluetooth.Step 3 Select the mobile device from the available devices list to pair.Step 4 Verify the passkey on the mobile device and the Cisco IP Phone.Step 5 When you are prompted, choose to make your mobile device contacts and call history available on your CiscoIP Phone.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 75Advanced Calling FeaturesIntelligent ProximityREVIEW DRAFT - CISCO CONFIDENTIAL

Mobile Device AutoconnectOnce you have paired your mobile device to your Cisco IP Phone, it will be automatically connect to themobile device when it is in range, and disconnect from the mobile device when it is out of range. When themobile device is disconnected the mobile line is removed from the Cisco IP Phone application.Switch Connected Mobile DevicesIf you have more than one paired mobile device in range of your Cisco IP Phone, you can choose whichmobile device to connect.ProcedureStep 1 Press the Applications button and select Bluetooth.Step 2 Select a mobile device from the available devices list.The previously connected mobile device is disconnected, and the selected mobile device is connected.Unpair a Mobile DeviceProcedureStep 1 Select Settings next to the mobile device in the available devices list.Step 2 Select Unpair.Answer Mobile CallProcedureSelect Answer.Decline Mobile CallProcedureSelect Decline.The call is sent to your mobile device's voicemail. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.576Advanced Calling FeaturesAnswer Mobile CallREVIEW DRAFT - CISCO CONFIDENTIAL

Place Mobile CallProcedureStep 1 Select the mobile line.Step 2 Dial a ten digit number or select a contact.Mobile Audio Playout via BluetoothUse your Cisco IP Phone to move an active call to or from your mobile device.ProcedureStep 1 To move the call from your Cisco IP Phone to your mobile device, select Move.Step 2 To move the call from your mobile device to your Cisco IP Phone, select .Adjust Mobile Device VolumeProcedureVolume controls on your Cisco IP Phone and mobile device are synchronized. Adjust the volume on eitherthe Cisco IP Phone or on your mobile device to adjust the mobile device volume.Mobile Contacts and Mobile Call History SharingA paired mobile device displays in Bluetooth >Accounts as Bluetooth. This account remains until the mobiledevice is unpaired.Sync Bluetooth ContactsProcedureOn the Bluetooth account screen, check Contacts.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 77Advanced Calling FeaturesPlace Mobile CallREVIEW DRAFT - CISCO CONFIDENTIAL

Save Bluetooth ContactsProcedureOn the Bluetooth account screen, check Save. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.578Advanced Calling FeaturesMobile Contacts and Mobile Call History SharingREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 8Advanced Operations•Applications, page 79•Call Functions, page 80•Feature Buttons and Softkey, page 83•Survivable Remote Site Telephony Overview, page 84ApplicationsYou can view the applications that are running on your phone, including those that are not under Applicationsmenu; for example, Directories. You may first see the disclaimer required for remote workers, if you havenot already accepted it.View Active ApplicationsProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications.The phone displays a list of applications running on the phone including those that are not under the Applicationmenu.Step 3 Press Exit to return to the Applications screen.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 79

Switch to Active ApplicationsProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications.Step 3 Choose a running application and press Switch To to open and use the selected application.Step 4 Press Exit to close the application.Close Active ApplicationsProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Running Applications.Step 3 Select a running application and press Close App to close the application.•Press Close to close the application without saving the changes.•Press Cancel to cancel the close application operations.Step 4 Press Exit to return back to the Applications screen.Call FunctionsThis section provides information about some of the advanced call functions that are available on Cisco IPPhones.Agent GreetingAgent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,such as a customer call, before you begin the conversation with the caller. You can prerecord a single greetingor multiple greetings as needed.When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greetingends or answer the call over the greeting.For more information, contact your system administrator. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.580Advanced OperationsSwitch to Active ApplicationsREVIEW DRAFT - CISCO CONFIDENTIAL

Alert CallsThe Alert Calls feature allows you to view a list of all Alert Calls in chronological order (oldest to most recent).You interact with this feature using a programmable line key, which makes it easier to view all of the AlertCalls that are received across your phone lines.An Alert Call is a specific phone number that you consider important and want to be alerted to when youreceive a call from or make a call to this number.System administrators set up the Alert Calls button. For more information, contact your system administrator.Actionable Incoming Call AlertThe Actionable Incoming Call Alert displays an actionable alert instead of a toast alert when you receive anincoming call. In addition to displaying incoming caller details, the actionable alert allows you to answer,ignore, or divert the call.Your administrator configures the Actionable Incoming Call Alert. By default, this actionable alert is disabled.If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionablecall alerts apply only to the lines that are covered by filters.NoteAnswerAnswer allows you to answer the oldest call that is available on all line appearances on your phone, includingHold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priorityover Held or Park Reversion calls.Your system administrator sets up the Answer button depending on your call-handling needs and workenvironment. Typically, the Answer is set up if you have multiple lines.When you get a call, you see a notification window on the phone screen, called a call toast. The call toastremains visible for a preset amount of time. Your system administrator sets up the default time.If an incoming call has been call forwarded from another phone, you may see additional information in thecall toast to identify that the call has been forwarded. Your system administrator controls the amount ofadditional information displayed. Additional information can identify the person who forwarded the call toyou and the caller information.Client Matter CodeYour administrator may require that you enter a Client Matter Code (CMC) after you dial a phone number.The CMC can be used for accounting or billing codes. For more information, contact your system administrator.When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed numberchanges to “********”, and you hear a special tone. Enter the CMC for the call using the keypad.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 81Advanced OperationsAlert CallsREVIEW DRAFT - CISCO CONFIDENTIAL

Related TopicsForced Authorization Code, on page 82Forced Authorization CodeYour administrator may require that you enter a Forced Authorization (FACC) after you dial a phone number.The FAC controls access to phone numbers. For more information, contact your system administrator.When you need to enter an FAC, the phone displays Enter Authorization Code, the dialed numberchanges to “********”, and you hear a special tone. Enter the FAC for the call using the keypad. For securityreasons, the phone displays a “*”instead of the number entered.Related TopicsClient Matter Code, on page 81Secure and Nonsecure Indication TonesWhen a phone is configured as secure (encrypted and trusted), it can be given a “protected”status. After aphone is protected, it can be configured to play an indication tone at the beginning of a call.You will hear these secure or nonsecure indication tones only on protected phones. If the overall call statuschanges during the call, the protected phone plays the appropriate tone.When the Play Secure Indication Tone option is enabled (True), the following circumstances determine thetype of tone the protected phone plays:•If end-to-end secure media is established and the call status is secure, the phone plays the secure indicationtone (three long beeps with pauses)•If end-to-end nonsecure media is established and the call status is not secure, the phone plays the nonsecureindication tone (six short beeps with brief pauses)•When the Play Secure Indication Tone option is disabled, no tone plays.For more information, contact your system administrator.Shared LinesShared lines allow you to use one phone number for multiple phones and either you or your coworker cananswer the call. When the line flashes red, your coworker can pick up the call.If you share a line with a coworker:•When a call comes in on the shared line:•Your phone rings and the line button flashes amber.•Your coworker's phone rings and the line button flashes amber.•When your coworker has a call on the shared line:•The shared line button on your phone appears solid red to indicate that the line is in-use remotely. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.582Advanced OperationsForced Authorization CodeREVIEW DRAFT - CISCO CONFIDENTIAL

•The coworker’s call displays on your screen (unless your coworker has Privacy enabled).•If you put the call on hold:•Your line button pulses green•Your coworker’s line button pulses red.•You or the coworker can join a call on the shared line using the Barge feature. Barge converts the call intoa conference. To barge, press the red session button for the remote in-use call on the shared line.Feature Buttons and SoftkeyDepending on how your system administrator set up your phone, some features included in this guide maynot be available to you.The following table provides information about some of the features that are available on softkeys and dedicatedfeature buttons and some that your system administrator can set up on programmable feature buttons. Featuresthat appear on softkeys are set up by your system administrator.SoftkeyProgrammableFeature ButtonDedicated FeatureButtonFeature NameXAlert CallsXAll CallsXAnswerXAssured Services for SIP LinesXXCall BackXXCall Forward AllXXCall ParkXCall Park Line StatusXXCall PickupXCall Pickup Line StatusX (available only whileon a conference)XConferenceXDivertXDo Not DisturbXXGroup PickupCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 83Advanced OperationsFeature Buttons and SoftkeyREVIEW DRAFT - CISCO CONFIDENTIAL

SoftkeyProgrammableFeature ButtonDedicated FeatureButtonFeature NameXHoldXHunt GroupsXIntercomXXMalicious Call Identification(MCID)XXMeet MeXXMobile ConnectXMuteXXOther PickupXPrivacyXXQuality Reporting Tool (QRT)XXRedialXXSpeed DialXSpeed Dial Line StatusXSupport for Hold Button on USBHeadsetX (available only duringa transfer)XTransferSurvivable Remote Site Telephony OverviewIf communication between your phone and the Cisco Unified Communications Server is interrupted, youreceive an alert message on your phone. If you are on an active call, the call remains established, and youenter a failover situation. This failover is the Survivable Remote Site Telephony (SRST) feature.While in failover, not all the features of your phone are available. The following table describes typical featureand feature availability, although not all the features may be supported on your phone . For more informationabout feature availability during failover, contact your system administrator.SRST does not support IPv6.Note Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.584Advanced OperationsSurvivable Remote Site Telephony OverviewREVIEW DRAFT - CISCO CONFIDENTIAL

Table 1: Feature Support During FailoverNotesSupportedFeatureYesNew CallYesEnd CallYesRedialYesAnswerYesHoldYesResumeYesConferenceThe Active Calls softkey does notdisplay.NoConference to Active Calls (Join)NoConference ListYesTransferNoTransfer to Active Calls (DirectTransfer)YesAuto AnswerYesCall WaitingYesCaller IDYesAudible Message Waiting IndicatorYesAll Calls Programmable Line KeyYesAnswer Programmable Line KeyConference is the only featuresupported.YesUnified Session PresentationYour voicemail will not besynchronized with other users inthe Cisco Unified CommunicationsManager cluster.YesVoicemailYesSpeed DialCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 85Advanced OperationsSurvivable Remote Site Telephony OverviewREVIEW DRAFT - CISCO CONFIDENTIAL

NotesSupportedFeatureYesService IRL Programmable LineKeyThe iDivert softkey does notdisplay.NoTo Voicemail (iDivert)Lines are supported but cannot beshared.PartialLine FiltersThe Park softkey does not display.NoPark MonitoringYou see the message “That featureis not currently available.”NoBargeMessage count badges do notappear on the phone screen.Only the Message Waiting icondisplays.NoEnhanced Message WaitingIndicationThe softkey does not display.NoDirected Call ParkCalls remain on hold indefinitely.NoHold ReversionCalls appear as Local Hold calls.NoRemote HoldThe Meet Me softkey does notdisplay.NoMeet MeThe softkey causes no action.NoPickUpThe softkey causes no action.NoGroup PickUpThe softkey causes no action.NoOther PickUpThe softkey causes no action.NoMalicious Call IDThe softkey causes no action.NoQRTThe softkey causes no action.NoHunt GroupThe softkey causes no action.NoIntercomThe softkey causes no action.NoMobilityThe softkey causes no action.NoPrivacyThe Call Back softkey does notdisplay.NoCall Back Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.586Advanced OperationsSurvivable Remote Site Telephony OverviewREVIEW DRAFT - CISCO CONFIDENTIAL

NotesSupportedFeatureYesShared lineYesBLF Speed DialWhen your phone loses connectivity, your phone may display a message like this: Serviceinterruption. Some features unavailable.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 87Advanced OperationsSurvivable Remote Site Telephony OverviewREVIEW DRAFT - CISCO CONFIDENTIAL

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.588Advanced OperationsSurvivable Remote Site Telephony OverviewREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 9User Preferences•Adjust Phone Screen Brightness, page 89•Adjust Headset Sidetone, page 90•Change Ringtone, page 90•Change Wallpaper, page 91•Change Font Size, page 91•Charge Your Mobile Device, page 92•Phone Services, page 93•Line Settings, page 94Adjust Phone Screen BrightnessYou can adjust your phone screen brightness level.ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Settings.Step 3 Select Brightness.•To increase brightness, press right on the Navigation cluster and Select button.•To decrease brightness, press left on the Navigation cluster and Select button.Step 4 Press Save to set the brightness, or press Cancel to exit.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 89

Adjust Headset SidetoneIf your system administrator has sets the Headset Sidetone Controls feature for your phone, you can specifythe volume of your headset from your phone.ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to select Settings.Step 3 Select Headset Sidetone.Step 4 Select one of the five sidetone levels:•Off•Low•Normal•HighChange RingtoneYou can choose a different ringtone for each line that your phone plays to indicate an incoming call. Forinformation about adding custom ringtones to your phone, contact your system administrator.ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Settings.Step 3 Select Ringtone.Step 4 If your phone has multiple lines, select a line and press Edit or Select.Step 5 Highlight a ringtone.Step 6 Press Select or Edit.Step 7 Press Play to play the sample ringtone.Step 8 Press Set to apply the ringtone.Step 9 To apply the ringtone to all lines, press Apply To All.Step 10 Press Return to return to the Settings screen. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.590User PreferencesAdjust Headset SidetoneREVIEW DRAFT - CISCO CONFIDENTIAL

Change WallpaperYour system administrator controls if you can change the wallpaper. If you can change the wallpaper, youcan set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper.For more information, contact your system administrator.ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Settings.Step 3 Select Wallpaper and select a wallpaper option.Step 4 Press Preview to see the wallpaper on your phone screen.Step 5 Press Set to apply the wallpaper to the phone.Change Font SizeYou can increase or decrease the maximum number of characters the IP phone displays by changing the fontsize for the displayed characters. To increase the maximum number of displayed characters, select a smallerfont size. To decrease the maximum number of displayed characters, select a larger font size.The font size affects the following labels:•call screen (caller name and feature key label)•caller name in Call History•line label on phone screenThe following table describes the configuration setting and the corresponding font sizes.Draft comment: Design team: Please give us the font sizes for Tiny and Regular sizes for Line Label, CallerName, Caller Number, Call History and KEM.Call HistoryCall Session: CallerNumberCall Session: CallerNameLine LabelConfigurationSetting26 point22 point26 point26 pointHuge23 point22 point23 point23 pointLargeRegular (default)19 point20 point16 point16 pointSmallCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 91User PreferencesChange WallpaperREVIEW DRAFT - CISCO CONFIDENTIAL

Call HistoryCall Session: CallerNumberCall Session: CallerNameLine LabelConfigurationSettingTinyProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Settings.Step 3 Select Font Size.Step 4 Choose Huge,Large,Regular,Small or Tiny and press Set.Step 5 Press Exit to return to the Settings screen.Charge Your Mobile DeviceYou can use the USB port on your Cisco IP phone to charge your mobile device if it has a USB connection.USB charging is supported on the following ports:•Side Port: Supports low current charging with a maximum value of 500mA charging current (2.5 Watt)•Back Port: Supports SDP and DCP modes, with SDP supporting a maximum value of 500mA chargingcurrent and the DCP supporting fast charging upto a value of 2.1A charging current (10.5 Watt)Your Cisco IP phone keeps charging the mobile device while in power saving mode but stops charging indeep sleep mode.The USB charging feature supports the following mobile devices:Other mobile devices are supported but there may be instances of incompatibility wherein they will notget charged.Note•Apple◦iPAD 1, 2,3, and 4◦iPAD Air◦iPAD mini◦iPhone 4 and iPhone 5 series•Samsung◦Tablet◦Note 2 and Note 3 series Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.592User PreferencesCharge Your Mobile DeviceREVIEW DRAFT - CISCO CONFIDENTIAL

◦Galaxy S4 seriesWhen charging your mobile device using your Cisco IP Phone, the following conditions apply:•When you plug-in a tablet, it takes about 3 seconds for the charging to begin and once it gets fullycharged/nearly fully charged the charging icon is not displayed and the battery capacity may decreaseover time.You will notice this behavior if You can rectify this by unplugging and re-plugging inyour device.Note•In the PoE mode, when you plug-in a tablet, it does not display the charging icon and the battery capacitymay decrease over time.•If the battery capacity of your mobile device is lower than 90% when you plug it in, you will notice thatcharging starts immediately, stops for 2 seconds and then resumes.•If you unplug your tablet and immediately plug-in a USB headset to it, there will be a delay of 3 secondsbefore the tablet recognizes the USB headset.Phone ServicesPhone services can include special phone features, network data, and web-based information (such as stockquotes and movie listings). You must subscribe to a phone service using the Self Care Portal before you accessit on your phone.For more information, contact your system administrator.If only one service is set up, the service opens by default. If more than one service is set up, select an optionfrom the menu.Select a service by using one of these feature buttons:•(Feature button that your system administrator sets up)•Messages•Applications•ContactsFor information on Cisco Unified Communications Self Care Portal, see the Cisco Unified CommunicationsSelf Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 93User PreferencesPhone ServicesREVIEW DRAFT - CISCO CONFIDENTIAL

Line SettingsLine settings affect a specific phone line (directory number) on your phone. Line settings can include callforwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and otherline-specific settings.You can change your line settings using the Cisco Unified Communications Self Care Portal. For information,see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.594User PreferencesLine SettingsREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 10Accessories•Accessory List, page 95•View Accessories List, page 96•View Accessories Details, page 96•USB Devices, page 97•Set Up Wideband for Analog Headset, page 97•Bluetooth Headsets, page 97•USB Headsets, page 101Accessory ListYour phone supports accessories from Cisco and third-party manufacturers.Cisco IP PhoneTypeAccessory886188518841Cisco Accessories———Add-on moduleCisco Unified CameraXXXAdd-on moduleVirtual desktopinfrastructure (VDI) clientThird-Party AccessoriesXXXAnalogHeadsetXXXAnalog WidebandXX—BluetoothXX—USBCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 95

Cisco IP PhoneTypeAccessory886188518841X——External PCMicrophoneX——External PCSpeakersView Accessories ListYou can connect external hardware to your phone using the headjack, Bluetooth, or USB. The accessory list,by default, contains an analog headset that can be set up to enable wideband.ProcedureStep 1 PressApplications .Step 2 Use the Navigation cluster and Select button to scroll and select Accessories.A list of phone accessories displays.Step 3 Press Exit to return to the Applications screen.View Accessories DetailsProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Accessories.A list of phone accessories displays.Step 3 Select an accessory from list and press Details.The phone screen displays the details of selected accessory. The information displayed on the phone screendepends on the accessory selected. Most of the accessories provide these details:•Device Name•Hostname•Device Type•Device Service•Firmware Version•Paired Status (for Bluetooth devices)•Connected Status Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.596AccessoriesView Accessories ListREVIEW DRAFT - CISCO CONFIDENTIAL

•Configured StatusStep 4 Press Setup to configure the selected accessory for your phone.Step 5 Press Exit to return to the Applications screen.USB DevicesEach USB port supports a maximum of five supported and nonsupported devices that are connected to thephone. Each device connected to the phone is included in the maximum device count.For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansionmodules, one hub, and one other standard USB device) on the side port and five additional standard USBdevices on the back port. Many third-party USB products contain more than one USB device, and thus countas more than one device. For example, a third-party USB device may contain an internal hub and a headset,and thus count as two USB devices.If you use a USB hub and remove the USB cable from the phone or device port during an active call, it maycause your phone or device to reboot. For more information, contact your system administrator.Set Up Wideband for Analog HeadsetProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Accessories.A list of phone accessories displays.Step 3 Select Analog Headset and press Setup.The phone screen displays the wideband status for the analog headset.Step 4 Press On or Off to enable or disable wideband for the analog headset.Step 5 Press Return to return to the Accessories screen.Bluetooth Headsets(For Cisco IP Phone 8851 and 8861 only.)Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add andpair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the defaultfor use with the phone.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 97AccessoriesUSB DevicesREVIEW DRAFT - CISCO CONFIDENTIAL

Add Bluetooth AccessoryBefore you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on aBluetooth accessory as an indication that it is discoverable. For more information, see the documentation fromthe Bluetooth accessory manufacturer.(For Cisco IP Phone 8851 and 8861 only.)ProcedureStep 1 Press Applications .Step 2 Select Add Bluetooth Accessory.The phone searches for discoverable accessories that are supported. When an accessory is found, it is addedto the list in the Adding Bluetooth Accessory screen.Step 3 Select the accessory and press Connect.The phone automatically attempts to connect the accessory using a Bluetooth device PIN of “0000”.Step 4 If your accessory requires a different PIN and the Adding PIN screen appears, enter the PIN for your accessory.When the connection completes, the Bluetooth active icon appears on the phone screen header and acheckmark appears next to the connected accessory.Connect Bluetooth Accessory(For Cisco IP Phone 8851 and 8861 only.)Before You BeginBefore you can connect a Bluetooth accessory, it must be already added as an accessory to the phone.ProcedureStep 1 Press Applications .Step 2 Select a Bluetooth accessory and press Connect.When the connection completes, the Bluetooth active icon appears on the phone screen header and acheckmark appears next to the connected accessory.Turn On BluetoothIf your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off fromyour phone.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 99AccessoriesAdd Bluetooth AccessoryREVIEW DRAFT - CISCO CONFIDENTIAL

(For Cisco IP Phone 8851 and 8861 only.)ProcedureStep 1 Press Applications .Step 2 Use the Navigation cluster and Select button to scroll and select Settings.Step 3 Select Bluetooth.Step 4 Press On .The Bluetooth icon appears on the phone screen header.Step 5 (Optional) To add a Bluetooth accessory from this screen, select Bluetooth again and press Add Accessory.Step 6 To turn off Bluetooth, press Applications .Step 7 Use the Navigation pad and Select button to scroll and select Settings.Step 8 Select Bluetooth.Step 9 Press Off.The Bluetooth icon disappears from the phone screen header.Disconnect Bluetooth Accessory(For Cisco IP Phone 8851 and 8861 only.)ProcedureStep 1 Press Applications .Step 2 Select a Bluetooth accessory and then press Disconnect.Delete Bluetooth Accessory(For Cisco IP Phone 8851 and 8861 only.)ProcedureStep 1 Press Applications .Step 2 Select a Bluetooth accessory and press Delete.The Bluetooth accessory disconnects (if it was connected) and does not display on the Accessories list. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5100AccessoriesDisconnect Bluetooth AccessoryREVIEW DRAFT - CISCO CONFIDENTIAL

USB Headsets(For Cisco IP Phones 8851 and 8861 only.)Your phone supports USB headset devices attaching to all USB ports including side USB, back USB andKEM USB Port.Draft comment: Need to apply the in10227 to the KEM USB Port.The following USB Headsets are supported:•Jabra◦PRO9400 and GO6400 series◦PRO930, Biz2400, GN2000 series◦Speak 450, Handset 450, and UC Voice 550•Plantronics◦Blackwire 600 and 400 series◦Savi DECT 740, CS5xx DECT◦Voyager Pro UCUSB headsets not listed above may not function properly when attached to the USB port. For more information,see the documentation from your USB headset manufacturer.When using USB headsets with your phone, these conditions apply:•The priority of USB headset over Bluetooth or analog headsets depends on the connected state of theheadset (only one headset can be connected at a time)•During a call using headset, the audio path changes automatically if you plug in a USB headset but doesnot change automatically if you plug out a USB headset•The phone displays an appropriate message when you plug in the USB headset or adjust the volumeusing the phone volume control keyCisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 101AccessoriesUSB HeadsetsREVIEW DRAFT - CISCO CONFIDENTIAL

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5102AccessoriesUSB HeadsetsREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 11Frequently Asked Questions•Why Can't I See All Active Calls on My Phone?, page 103•How Do I Redirect an Incoming Call?, page 104•How Do I Silence a Ringing Call If I'm On a Call?, page 104•How Do I Resume a Call That is On Hold?, page 104•What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?, page 105•Why Do Softkeys Keep Changing?, page 105•What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?, page 105•What Should I Do If I Accidentally Press a Button While on a Call?, page 106•How Do I Check Missed Calls?, page 106•How Do I Exit from a Running Application?, page 106•How Do I Connect Two Calls and then Drop from the Line Myself?, page 107•What Does the Swap Softkey Do?, page 107•How Do I Cancel a Conference or Transfer After I Start It?, page 107•How Can I Combine Two Calls Into a Single Conference Call? , page 108•Why Does My Phone Not Wake Up?, page 108•What Do Four Rings in Succession Mean?, page 108Why Can't I See All Active Calls on My Phone?QuestionWhy can't I see all the active calls on my phone?Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 103

AnswerWhen there are more calls than available session buttons on the phone, you can scroll to see them. Calls aresorted from oldest to newest, with the oldest call at the top of the list.How Do I Redirect an Incoming Call?QuestionHow do I redirect an incoming call when I am on a call?AnswerTo redirect an incoming (ringing) call while on another call, highlight the incoming call, and then press Divert.Otherwise press Divert to redirect the current, active call.How Do I Silence a Ringing Call If I'm On a Call?QuestionHow do I silence a ringing call, if I'm on a call?AnswerYou can silence the incoming (ringing) call. Press Volume down once, and then let the incoming call go tothe target number (voice mail or predetermined number set up the system administrator).How Do I Resume a Call That is On Hold?QuestionHow do I resume a call that is on hold?AnswerTo resume a call on hold, you can use any of the following methods:•Press the pulsing green session button.•Press the call session on the phone display.•Press Resume.•Highlight the call by using the Navigation cluster and press Select button.•Press Hold. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5104Frequently Asked QuestionsHow Do I Redirect an Incoming Call?REVIEW DRAFT - CISCO CONFIDENTIAL

What Is the Difference Between Buttons on the Left and Thoseon the Right of the Screen?QuestionWhat is the difference between the buttons on the left and those on the right of the screen?AnswerYour phone has feature buttons on the left and call session buttons on the right. Use the feature buttons toaccess features (such as speed dial) or select a phone line. Use call session buttons to perform call-relatedtasks, such as making a new call, resuming a held call, or checking your voicemail. The positions of the sessionbuttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation,such as Hebrew and Arabic.Why Do Softkeys Keep Changing?QuestionWhy do the softkeys keep changing?AnswerSoftkeys act on the selected (highlighted) call or menu item only. The softkeys that display depend on thecall or item you have selected.What Is the Best Way to Look at Calls When I Have a SharedLine or Multiple Lines?QuestionWhat is the best way to look at calls when I have a shared line or multiple lines?AnswerIf you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls.When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen inchronological order (oldest first). If you do not have an All Calls button, contact your system administratorto set up this feature. Your administrator can also set up your primary line key to act the same as the All Callsbutton.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 105Frequently Asked QuestionsWhat Is the Difference Between Buttons on the Left and Those on the Right of the Screen?REVIEW DRAFT - CISCO CONFIDENTIAL

What Should I Do If I Accidentally Press a Button While on aCall?QuestionWhat should I do if I accidentally press a button while on a call?AnswerIf you are on a call and press a button for another line, your line view will change. Your current call disappearsfrom view and calls for the newly selected line are displayed. To redisplay the call you are on, select the linethat it is on, press All Calls, or, press the Primary line key if it is set up by your administrator to display allcalls.How Do I Check Missed Calls?QuestionHow do I check missed calls on my phone?AnswerTo check missed calls on your phone:•Press Applications , select Call History, and press Missed.•Press Missed Calls.How Do I Exit from a Running Application?QuestionHow do I exit from a running application?AnswerTo exit from a running applications you must:1Press Applications .2Scroll and select Running Applications.3Select a running application and press Close App to close the application.When prompted, save your changes.4Press Exit to end the running application.If you do not exit a running application, it continues to run in the background. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5106Frequently Asked QuestionsWhat Should I Do If I Accidentally Press a Button While on a Call?REVIEW DRAFT - CISCO CONFIDENTIAL

How Do I Connect Two Calls and then Drop from the LineMyself?QuestionHow do I connect two calls and then drop from the line myself?AnswerWhen you are on an active call (not on hold), do the following:1Press Transfer and enter the transfer recipient’s phone number in one of these ways:•Press the session button of a held call.•Enter the transfer recipient’s phone number.•Scroll to a Call History record and press Call.•Press a speed-dial button.•Press Speed Dial, enter a speed-dial number or highlight the number you want to call, and pressSpeed Dial again.•Press Active Calls and select a held call. The transfer completes immediately.2Press Transfer again. You do not have to wait for the recipient to answer to complete the transfer.What Does the Swap Softkey Do?QuestionWhat does the Swap softkey do?AnswerThe Swap softkey allows you to toggle between two calls before completing the transfer or creating aconference. This allows you to consult privately with the party or parties on each call before combining thecalls into a conference.How Do I Cancel a Conference or Transfer After I Start It?QuestionCan I cancel a conference or transfer procedure after I have started it?Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 107Frequently Asked QuestionsHow Do I Connect Two Calls and then Drop from the Line Myself?REVIEW DRAFT - CISCO CONFIDENTIAL

AnswerYes, before completing a conference or transfer, you can press Release or Cancel to cancel it.How Can I Combine Two Calls Into a Single Conference Call?QuestionHow can I combine two calls on hold into a single conference call?AnswerMake sure that one of the calls is active (not on hold). If both calls are on hold, resume one cal, and then:1Press Conference .2Press the line button for the other (held) call.The conference begins. The conference is established on the line that had the active call.Why Does My Phone Not Wake Up?QuestionWhy does my phone not work “wake up”when it worked before?AnswerIf your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powereddown). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certaintime. Your phone wakes up at the time your system administrator configured. You can press the Select buttonto wake your phone up. Contact your system administrator to have the sleep and wake up times changed.What Do Four Rings in Succession Mean?QuestionMy phone played the ring tone four times in succession, but there is no call. What does this mean?AnswerThe phone is notifying you that your phone will power down (sleep) soon to conserve energy (the EnergyWisefeature). Your system administrator sets your phone to sleep at a certain time and wakes (power up) at a certaintime. Your phone wakes up at the time your system administrator configured, or you can press Select to wakeit up. Contact your system administrator to have the sleep and wake up times changed. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5108Frequently Asked QuestionsHow Can I Combine Two Calls Into a Single Conference Call?REVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 12Troubleshooting•Missing Alert Calls Button, page 109•Missing All Calls Button, page 109•Cannot Sign In to Personal Directory, page 110•Cannot Access Self Care Portal, page 110•Security Error Message, page 110•Report Phone Problems, page 111•Documentation, Service Requests, and Additional Information, page 111Missing Alert Calls ButtonIssueI would like to use the Alert Calls button but it is not on my phone.Possible CauseIt has not been set up by your system administrator.SolutionContact your system administrator to enable the Alert Calls feature for you.Missing All Calls ButtonIssueI would like to use the All Calls button, but it is not on my phone.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 109

Possible CauseIt has not been set up by your system administrator or your system administrator may have set up your phoneso that the primary line button performs the All Calls function.SolutionContact your system administrator to enable the All Calls feature for you or check with your administratorabout the primary line button functionality.Cannot Sign In to Personal DirectoryProblemYou are unable to sign in to your personal directory.Possible Cause•You are using your password to sign in, not your personal identification number (PIN).•Your PIN needs to be reset.Solution•Use your PIN, not your password.•Contact your system administrator.Cannot Access Self Care PortalProblemYou are unable to access your Self Care Portal.Possible CauseYour password needs to be reset or your administrator may have changed your access to the pages.SolutionContact your system administrator.Security Error MessageProblemYour phone displays Security Error. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5110TroubleshootingCannot Sign In to Personal DirectoryREVIEW DRAFT - CISCO CONFIDENTIAL

CauseYour phone firmware has identified an internal error.SolutionIf the message persists, contact your system administrator.Report Phone ProblemsYour system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) totroubleshoot performance problems. Depending on configuration, use the QRT to:•Immediately report an audio problem on a current call.•Select a general problem from a list of categories and choose reason codes.ProcedureStep 1 Press Report Quality.Step 2 Scroll and select the item that closely matches your problem.Step 3 Press the Select softkey.The information is sent to your system administrator.Documentation, Service Requests, and Additional InformationFor information about how to obtain documentation, submit a service request, and gather additional information,see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Ciscotechnical documentation, at http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feedand set content to be delivered directly to your desktop using a reader application. The RSS feeds are a freeservice and Cisco currently supports RSS Version 2.0.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 111TroubleshootingReport Phone ProblemsREVIEW DRAFT - CISCO CONFIDENTIAL

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5112TroubleshootingDocumentation, Service Requests, and Additional InformationREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 13Product Safety and Security•Safety and Performance Information, page 113•FCC Compliance Statements, page 114•Cisco Product Security Overview, page 115Safety and Performance InformationPower OutagePower outages and other devices can affect your Cisco IP Phone.Your access to emergency service through the phone requires that the phone receive power. If a powerinterruption occurs, Service and Emergency Calling Service dialing will not function until power is restored.In case of a power failure or disruption, you may need to reset or reconfigure the equipment before you canuse the Service or Emergency Calling Service dialing.External DevicesWe recommend using good-quality external devices, such as headsets, cables, and connectors, that are shieldedagainst unwanted radio frequency (RF) and audio frequency (AF) signals.Not all Cisco IP Telephony products support external devices, cords or cables. For more information,consult the documentation for your phone.NoteDepending on the quality of these devices and their proximity to other devices, such as mobile phones ortwo-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one ormore of these actions:•Move the external device away from the source of the RF or AF signals.•Route the external device cables away from the source of the RF or AF signals.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 113

•Use shielded cables for the external device, or use cables with a better shield and connector.•Shorten the length of the external device cable.•Apply ferrites or other such devices on the cables for the external device.Cisco cannot guarantee the performance of external devices, cables, and connectors.In European Union countries, use only external speakers, microphones, and headsets that are fully compliantwith the EMC Directive [89/336/EC].CautionBluetooth Wireless Headset PerformanceThe Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetoothenables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance isin the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connectedis used as the default.Because there can be potential interference issues, Cisco recommends that you move 802.11b/g devices,Bluetooth devices, microwave ovens, and large metal objects away from the wireless headset.For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, butsome barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.Power InformationConnect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of yourCisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone canbe powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.FCC Compliance StatementsThe Federal Communications Commission requires compliance statements for the following:FCC Part 15.21 StatementChanges or modifications not expressly approved by the party responsible for compliance could void theuser’s authority to operate the equipment.FCC RF Radiation Exposure StatementThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. Endusers must follow the specific operating instructions for satisfying RF exposure compliance. This transmittermust be at least 20 cm from the user and must not be collocated or operating in conjunction with any otherantenna or transmitter. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5114Product Safety and SecurityBluetooth Wireless Headset PerformanceREVIEW DRAFT - CISCO CONFIDENTIAL

FCC Receivers and Class B Digital StatementThis product has been tested and complies with the specifications for a Class B digital device, pursuant toPart 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses, and can radiate radio frequencyenergy and, if not installed and used according to the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception, which is found by turningthe equipment off and on, the user is encouraged to try to correct the interference by one or more of thefollowing measures:•Reorient or relocate the receiving antenna•Increase the separation between the equipment or devices•Connect the equipment to an outlet other than the receiver's•Consult a dealer or an experienced radio/TV technician for assistanceCisco Product Security OverviewThis product contains cryptographic features and is subject to United States and local country laws governingimport, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authorityto import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsiblefor compliance with U.S. and local country laws. By using this product you agree to comply with applicablelaws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/regulations/export-administration-regulations-ear.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 115Product Safety and SecurityFCC Receivers and Class B Digital StatementREVIEW DRAFT - CISCO CONFIDENTIAL

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5116Product Safety and SecurityCisco Product Security OverviewREVIEW DRAFT - CISCO CONFIDENTIAL

CHAPTER 14Warranty•Cisco One-Year Limited Hardware Warranty Terms, page 117Cisco One-Year Limited Hardware Warranty TermsSpecial terms apply to your hardware warranty and services that you can use during the warranty period.Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 117

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5118WarrantyCisco One-Year Limited Hardware Warranty TermsREVIEW DRAFT - CISCO CONFIDENTIAL

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