Cisco Systems 88611057 Cisco IP Phone User Manual

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REVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified
Communications Manager 10.5
First Published: January 25, 2014
Last Modified: May 05, 2014
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version
of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://
www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
© 2014
Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Getting Started 1
Accessibility Features 1
Cisco IP Phone 8841 1
Phone Connections 1
Buttons and Hardware 2
Cisco IP Phone 8851 6
Phone Connections 6
Buttons and Hardware 7
Cisco IP Phone 8861 10
Phone Connections 10
Buttons and Hardware 12
Power Save and Power Save Plus 15
Power Save 15
Power Save Plus 15
Additional Information 16
CHAPTER 2
Phone Setup 17
Connect Footstand 17
Adjust Handset Rest 18
Secure Phone with Cable Lock 18
CHAPTER 3
Basic Operations 21
Clean Phone Display 21
Make Calls 22
Predial Number 22
Place Call Using Speakerphone 22
Place Call Using Headset 23
Release Call and Start Another Call 23
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Dial International Number 23
Redial Number 24
Navigate and Select Items 24
View All Calls on Phone 25
Answer Calls 25
Answer Oldest Call First 26
Call Pickup 26
Answer Call Using PickUp 27
Answer Call Using Group PickUp and Phone Number 28
Answer Call Using Group PickUp and Group PickUp Number 28
Answer Call Using Other PickUp 29
Automatically Answer Calls 29
Respond to Call Waiting Notification 30
Manage Calls 30
Divert Call 30
Transfer Call to Another Number 31
Toggle Between Calls Before Completing Transfer 31
Monitor and Record Calls 31
Call Forward 32
Forward All Calls 32
Mute Phone 33
Hold Calls 33
Swap Between Active and Held Calls 33
Put Call on Hold by Answering New Call 33
Respond to Hold Reversion Notification 34
Determine If Shared Line Is On Hold 34
Remote Hold 34
Set Up Call Back Notification 34
Call Park 34
Park and Retrieve Call Using Call Park 35
Park Call Using Assisted Directed Call Park 36
Park Call Using Manual Directed Call Park 36
Manage Intercom Calls 37
Place Dedicated Intercom Call 37
Place Dialable Intercom Call 37
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Receive Intercom Call 38
View Phone Information 38
Sign In to Cisco Unified Communications Self Care Portal 39
CHAPTER 4
Contacts 41
Corporate Directory 41
Search and Dial Contact 41
Search and Dial Contact While On Call 42
Personal Directory 42
Sign In and Out of Personal Directory 43
Add Personal Directory Entry from Phone 43
Search for Entry in Personal Directory 43
Dial Number from Personal Directory 44
Edit Personal Directory Entry 44
Delete Personal Directory Entry 45
Fast Dial 45
Place Call With Fast Dial Button 45
Fast-Dial Codes with Personal Directory 45
Assign Fast Dial Codes to Personal Directory Entry 46
Place Call Using Fast Dial Codes 46
Delete Fast Dial Code 46
Cisco WebDialer 47
Use Cisco WebDialer with Another Online Corporate Directory 47
Change Cisco WebDialer Preferences 47
Sign Out of Cisco WebDialer 48
CHAPTER 5
Call History 49
Call History Overview 49
View Call History 51
View Call Record Details 51
Filter Call History 51
Dial From Call History 52
Edit Phone Number 52
Clear Call History 53
Delete Call Record 53
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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CHAPTER 6
Voicemail 55
Access Voicemail 55
Check for Voice Messages 55
Listen to Voice Messages 56
Visual Voicemail 56
CHAPTER 7
Advanced Calling Features 57
Conference 57
Add Third Party to Conference 58
Join Calls into Conference 58
Swap Between Calls Before Completing Conference 58
View Conference Participants 59
Remove Conference Participants 59
Meet Me Conference 59
Host Meet Me Conference 60
Join Meet Me Conference 60
Speed Dial 60
Place Call with Speed-Dial Button 61
Use Speed-Dial Code On Hook 61
Use Speed-Dial Code Off Hook 61
Pause in Speed Dial 61
Do Not Disturb 62
Turn DND On and Off 63
Malicious Call Identification 63
Trace Suspicious Call 63
Extension Mobility 63
Enable Extension Mobility 64
Mobile Connect 64
Enable Mobile Connect 65
Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone 65
Switch Desk Phone Call to Mobile Phone 65
Switch Mobile Call to Desk Phone 66
Hand Off Call from Mobile Phone to Desk Phone 66
Line Status 66
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Line Status Indicators 66
Custom Line Filters 67
Add Line Filter 68
Select Active Line Filter 68
Delete Line Filter 69
Duplicate Line Filter 69
Edit Line Filter 69
Rename Line Filter 70
Hunt Groups 70
Sign In and Out of Hunt Group 70
Display Queue Statistics 71
Barge 71
Set Up Barge Alert 71
Add Yourself to Call on Shared Line 72
Enable Privacy on Shared Line 72
Toggle Prompt for Barge 72
Dismiss Barge Alert Prompt Window 73
Call Chaperone 73
Record Chaperoned Call 73
Uniform Resource Identifier Dialing 74
Intelligent Proximity 75
Pair a Mobile Device 75
Mobile Device Autoconnect 76
Switch Connected Mobile Devices 76
Unpair a Mobile Device 76
Answer Mobile Call 76
Decline Mobile Call 76
Place Mobile Call 77
Mobile Audio Playout via Bluetooth 77
Adjust Mobile Device Volume 77
Mobile Contacts and Mobile Call History Sharing 77
Sync Bluetooth Contacts 77
Save Bluetooth Contacts 78
CHAPTER 8
Advanced Operations 79
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Applications 79
View Active Applications 79
Switch to Active Applications 80
Close Active Applications 80
Call Functions 80
Agent Greeting 80
Alert Calls 81
Actionable Incoming Call Alert 81
Answer 81
Client Matter Code 81
Forced Authorization Code 82
Secure and Nonsecure Indication Tones 82
Shared Lines 82
Feature Buttons and Softkey 83
Survivable Remote Site Telephony Overview 84
CHAPTER 9
User Preferences 89
Adjust Phone Screen Brightness 89
Adjust Headset Sidetone 90
Change Ringtone 90
Change Wallpaper 91
Change Font Size 91
Charge Your Mobile Device 92
Phone Services 93
Line Settings 94
CHAPTER 10
Accessories 95
Accessory List 95
View Accessories List 96
View Accessories Details 96
USB Devices 97
Set Up Wideband for Analog Headset 97
Bluetooth Headsets 97
Add Bluetooth Accessory 99
Connect Bluetooth Accessory 99
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Turn On Bluetooth 99
Disconnect Bluetooth Accessory 100
Delete Bluetooth Accessory 100
USB Headsets 101
CHAPTER 11
Frequently Asked Questions 103
Why Can't I See All Active Calls on My Phone? 103
How Do I Redirect an Incoming Call? 104
How Do I Silence a Ringing Call If I'm On a Call? 104
How Do I Resume a Call That is On Hold? 104
What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? 105
Why Do Softkeys Keep Changing? 105
What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines? 105
What Should I Do If I Accidentally Press a Button While on a Call? 106
How Do I Check Missed Calls? 106
How Do I Exit from a Running Application? 106
How Do I Connect Two Calls and then Drop from the Line Myself? 107
What Does the Swap Softkey Do? 107
How Do I Cancel a Conference or Transfer After I Start It? 107
How Can I Combine Two Calls Into a Single Conference Call? 108
Why Does My Phone Not Wake Up? 108
What Do Four Rings in Succession Mean? 108
CHAPTER 12
Troubleshooting 109
Missing Alert Calls Button 109
Missing All Calls Button 109
Cannot Sign In to Personal Directory 110
Cannot Access Self Care Portal 110
Security Error Message 110
Report Phone Problems 111
Documentation, Service Requests, and Additional Information 111
CHAPTER 13
Product Safety and Security 113
Safety and Performance Information 113
Power Outage 113
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External Devices 113
Bluetooth Wireless Headset Performance 114
Power Information 114
FCC Compliance Statements 114
FCC Part 15.21 Statement 114
FCC RF Radiation Exposure Statement 114
FCC Receivers and Class B Digital Statement 115
Cisco Product Security Overview 115
CHAPTER 14
Warranty 117
Cisco One-Year Limited Hardware Warranty Terms 117
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
CHAPTER
Getting Started
• Accessibility Features, page 1
• Cisco IP Phone 8841, page 1
• Cisco IP Phone 8851, page 6
• Cisco IP Phone 8861, page 10
• Power Save and Power Save Plus, page 15
• Additional Information, page 16
Accessibility Features
The Cisco IP Phones 8841, 8851, and 8861 provide accessibility features for the vision impaired, the blind,
and the hearing and mobility impaired.
For detailed information about the accessibility features on these phones, see Accessibility Features for the
Cisco IP Phone 8841, 8851, and 8861.
Draft comment: Need to update link once Accessbility Features Guide doc is posted.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Cisco IP Phone 8841
The following sections describe attributes of the Cisco IP Phone 8841.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
Getting Started
Buttons and Hardware
REVIEW DRAFT - CISCO CONFIDENTIAL
DC adaptor port (DC48V).
Access port (10/100/1000 PC) connection.
AC-to-DC power supply (optional).
Auxiliary port.
AC power wall plug (optional).
Handset connection.
Network port (10/100/1000 SW) connection.
IEEE 802.3at power enabled.
Analog headset connection (optional).
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed
Dial or All Calls. (These buttons are also called feature buttons.)
• Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or
(when not being used for an active call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
Getting Started
Buttons and Hardware
REVIEW DRAFT - CISCO CONFIDENTIAL
Note
If you are using a locale that reads right to left, such as Arabic, the line button and session button locations
are swapped.
Handset light strip
Indicates an incoming call (flashing red) or new voice message (steady
red).
Phone screen
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
Getting Started
Buttons and Hardware
REVIEW DRAFT - CISCO CONFIDENTIAL
Programmable feature
buttons
Depending on how your system administrator sets up the phone,
programmable feature buttons (on each side of the phone screen) provide
access to:
• Phone lines and intercom lines
• Speed-dial numbers (speed-dial buttons, including the Line Status
speed-dial features)
• Web-based services (for example, a Personal Address Book button)
• Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
• Green, steady: Active call or two-way intercom call
• Green, flashing: Held call
• Amber, steady: Privacy in use, one-way intercom call, DND active,
or logged into Hunt Group
• Amber, flashing: Incoming call or reverting call
• Red, steady: Remote line in use (shared line or Line Status)
• Red, flashing: Remote line on hold
Softkey buttons
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
Navigation cluster and
The Navigation cluster and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
Select button
Release Button
Ends a connected call or session.
Hold/Resume button
Places an active call on hold and resumes the held call.
Conference button
Creates a conference call.
Transfer button
Transfers a call.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Buttons and Hardware
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10
Speakerphone button
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
12
Headset button
Toggles the headset on or off. When the headset is on, the button is lit.
13
Keypad
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
14
Volume button
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
15
Contacts button
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
16
Applications button
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
17
Messages button
Autodials your voice messaging system (varies by system).
18
Back button
Returns to the previous screen or menu.
19
Handset
Phone handset.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
Getting Started
Cisco IP Phone 8851
REVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8851
The following sections describe attributes of the Cisco IP Phone 8851.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
DC adaptor port (DC48V).
Access port (10/100/1000 PC) connection.
AC-to-DC power supply (optional).
Auxiliary port.
AC power wall plug (optional).
Handset connection.
Network port (10/100/1000 SW) connection.
IEEE 802.3at power enabled.
Analog headset connection (optional).
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
Getting Started
Buttons and Hardware
REVIEW DRAFT - CISCO CONFIDENTIAL
Note
Each USB port supports a maximum of five supported and nonsupported devices that are connected to
the phone. Each device connected to the phone is included in the maximum device count. For example,
your phone can support five USB devices. Many third-party USB products count as multiple USB devices,
for example, a device containing USB hub and headset can count as two USB devices. For more information,
see the USB device documentation.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed
Dial or All Calls. These buttons are also called feature buttons.
• Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or
(when not being used for an active call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Note
If you are using a locale that reads right to left, such as Arabic, the line button and session button locations
are swapped.
Handset light strip
Indicates an incoming call (flashing red) or new voice message (steady
red).
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
Getting Started
Buttons and Hardware
REVIEW DRAFT - CISCO CONFIDENTIAL
Phone screen
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings.
Programmable feature
buttons
Depending on how your system administrator sets up the phone,
programmable feature buttons (on each side of the phone screen) provide
access to:
• Phone lines and intercom lines
• Speed-dial numbers (speed-dial buttons, including the Line Status
speed-dial features)
• Web-based services (for example, a Personal Address Book button)
• Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
• Green, steady: Active call or two-way intercom call
• Green, flashing: Held call
• Amber, steady: Privacy in use, one-way intercom call, DND active,
or logged into Hunt Group
• Amber, flashing: Incoming call or reverting call
• Red, steady: Remote line in use (shared line or Line Status)
• Red, flashing: Remote line on hold
Softkey buttons
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
Navigation cluster and
The Navigation cluster and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
Select button
Release Button
Ends a connected call or session.
Hold/Resume button
Places an active call on hold and resumes the held call.
Conference button
Creates a conference call.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
Getting Started
Buttons and Hardware
REVIEW DRAFT - CISCO CONFIDENTIAL
Transfer button
Transfers a call.
10
Speakerphone button
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
12
Headset button
Toggles the headset on or off. When the headset is on, the button is lit.
13
Keypad
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
14
Volume button
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
15
Contacts button
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
16
Applications button
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
17
Messages button
Autodials your voice messaging system (varies by system).
18
Back button
Returns to the previous screen or menu.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
Getting Started
Cisco IP Phone 8861
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Handset
Phone handset.
Cisco IP Phone 8861
The following sections describe attributes of the Cisco IP Phone 8861.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
Draft comment: image will be updated to display Cisco IP Phones 8841, 8851, and 8861
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Getting Started
Phone Connections
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DC adaptor port (DC48V).
Access port (10/100/1000 PC) connection.
AC-to-DC power supply (optional).
Auxiliary port.
AC power wall plug (optional).
Handset connection.
Network port (10/100/1000 SW) connection.
IEEE 802.3at power enabled.
Analog headset connection (optional).
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Getting Started
Buttons and Hardware
REVIEW DRAFT - CISCO CONFIDENTIAL
Note
Each USB port supports the connection of up to five supported and nonsupported devices. Each device
connected to the phone is included in the maximum device count. For example, your phone can support
five USB devices (such as four standard USB devices and one hub) on the side port and five additional
standard USB devices on the back port. Many third-party USB products count as multiple USB devices,
for example, a device containing USB hub and headset can count as two USB devices. For more information,
see the USB device documentation.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Use the feature buttons (on the left) to view calls on a line or access features such as Speed Dial or All
Calls.
• Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or
resuming a held call. Each call on your phone is associated with a session button.
Note
If you are using a locale that reads right to left, such as Arabic, the line button and session button locations
are swapped.
Handset light strip
Indicates an incoming call (flashing red) or new voice message (steady
red).
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
12
Getting Started
Buttons and Hardware
REVIEW DRAFT - CISCO CONFIDENTIAL
Phone screen
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings.
Programmable feature
buttons
Depending on how your system administrator sets up the phone,
programmable feature buttons (on each side of the phone screen) provide
access to:
• Phone lines and intercom lines
• Speed-dial numbers (speed-dial buttons, including the Line Status
speed-dial features)
• Web-based services (for example, a Personal Address Book button)
• Call features (for example, a Privacy button)
Buttons illuminate to indicate status:
• Green, steady: Active call or two-way intercom call
• Green, flashing: Held call
• Amber, steady: Privacy in use, one-way intercom call, DND active,
or logged into Hunt Group
• Amber, flashing: Incoming call or reverting call
• Red, steady: Remote line in use (shared line or Line Status)
• Red, flashing: Remote line on hold
Softkey buttons
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
Navigation cluster and
The Navigation cluster and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
Select button
Release Button
Ends a connected call or session.
Hold/Resume button
Places an active call on hold and resumes the held call.
Conference button
Creates a conference call.
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Getting Started
Buttons and Hardware
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Transfer button
Transfers a call.
10
Speakerphone button
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
12
Headset button
Toggles the headset on or off. When the headset is on, the button is lit.
13
Keypad
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
14
Volume button
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
15
Contacts button
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
16
Applications button
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
17
Messages button
Autodials your voice messaging system (varies by system).
18
Back button
Returns to the previous screen or menu.
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Getting Started
Power Save and Power Save Plus
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19
Handset
Phone handset.
Power Save and Power Save Plus
There are two levels of energy-saving modes that your system administrator can set up:
• Power Save—The phone display goes blank when not in use for a period of time, reducing the power
requirements.
• Power Save Plus—The phone display goes blank, turning the phone off and on at predetermined times.
The power to the phone is significantly reduced.
Power Save
Depending on how your system administrator set up your phone, the phone display may go into a power-save
mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset.
Power Save Plus
Your Cisco IP Phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your
system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.
If your phone goes into the Power Save Plus mode, the Select button is lit white.
Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that your
phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone
play. The ringtone plays according to the following schedule:
• At 10 minutes before power off, the ringtone plays four times
• At 7 minutes before power off, the ringtone plays four times
• At 4 minutes before power off, the ringtone plays four times
• At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about
to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If
you do not press the button or any key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time
before telling you of the pending power shutdown. Before the shutdown happens, you see a message to remind
you that your phone is about to power off.
After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period
of time, a message displays to alert you that the phone is about to power down. At the configured wake time,
your phone powers up.
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Getting Started
Additional Information
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Wake and sleep times are also linked to the configured days that you normally work. If your requirements
change (for example, your work hours or work days change), contact your system administrator to have your
phone reconfigured.
For more information about EnergyWise and your phone, contact your system administrator.
Additional Information
You can access the Cisco website at this URL: http://www.cisco.com/
Within the Cisco website, you can find the following information:
• Cisco IP Phone 8841, 8851, and 8861 quick reference cards, quick start guides, and end-user guides:
http://rtp-aspw-ccms1.cisco.com/astoria/_id_00000013UKF720YZ_CISCO!supkumar#
• Licensing information:
http://rtp-aspw-ccms1.cisco.com/astoria/_id_00000013UKF720YZ_CISCO!supkumar#
• Cisco international websites:
Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change]
link at the top of the web page.
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CHAPTER
Phone Setup
• Connect Footstand, page 17
• Adjust Handset Rest, page 18
• Secure Phone with Cable Lock, page 18
Connect Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone. Your phone includes
an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several
different angles 35 degrees to 50 degrees.
Note
Adjusting the footstand to the required angle may require more force than you expect.
Procedure
Step 1
Step 2
Insert the connectors into the slots provided.
Press the footstand until the connectors snap into place.
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Phone Setup
Adjust Handset Rest
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Adjust Handset Rest
If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not
slip out of the cradle.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Remove the handset from the cradle and pull the plastic tab from the handset rest.
Rotate the tab 180 degrees.
Hold the tab between two fingers, with the corner notches facing you.
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Return the handset to the handset rest.
Secure Phone with Cable Lock
You can secure the phone to a desktop by using a laptop cable lock. The lock connects to the antitheft security
connector on the back of the phone and the cable can be secured to a desktop.
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Phone Setup
Secure Phone with Cable Lock
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The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include the
Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security
slot on the back of the phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone.
Pass the lock through the looped end of the cable.
Unlock the cable lock.
Note
There are two kinds of cable locks: keyed and combination. Depending on what type of lock you
have, unlock it by using the key or the correct combination.
Press and hold the locking button to align the locking teeth.
Insert the cable lock into the lock slot of your phone and release the locking button.
Lock the cable lock.
Note
For keyed locks, turn the key 90 degrees in the clockwise direction and pull the key out of the lock.
For combination locks, rotate the lock 90 degrees and then scramble the combination.
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Phone Setup
Secure Phone with Cable Lock
REVIEW DRAFT - CISCO CONFIDENTIAL
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CHAPTER
Basic Operations
• Clean Phone Display, page 21
• Make Calls, page 22
• Navigate and Select Items, page 24
• View All Calls on Phone, page 25
• Answer Calls, page 25
• Automatically Answer Calls, page 29
• Respond to Call Waiting Notification, page 30
• Manage Calls, page 30
• Call Forward, page 32
• Mute Phone, page 33
• Hold Calls, page 33
• Set Up Call Back Notification, page 34
• Call Park, page 34
• Manage Intercom Calls, page 37
• View Phone Information, page 38
• Sign In to Cisco Unified Communications Self Care Portal, page 39
Clean Phone Display
When the phone is in sleep mode, the Select button is not lit. You can clean the screen when the phone is in
this condition, as long as you know that the phone will remain asleep until after you finish cleaning. If the
phone is likely to wake up during cleaning, wake it up or wait until it is awake before following the instructions.
Caution
Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phone
because they can contaminate phone components and cause failures.
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Basic Operations
Make Calls
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Procedure
Step 1
Step 2
Step 3
Press Select.
Wipe the screen with a soft, dry cloth.
After cleaning, press Select again.
Make Calls
Predial Number
You can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is called
predial.
Procedure
Step 1
Step 2
Enter a number using the keypad.
Go off-hook using one of the following actions:
• Lift the handset.
Draft comment: BigEasy Design team: Please confirm if lifting the handset will dial the number - it
does not work in the proto.
• Press Call.
• Press Handset
• Press Speakerphone
Place Call Using Speakerphone
Procedure
Step 1
Step 2
Press Speakerphone
Enter a number.
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Basic Operations
Place Call Using Headset
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Place Call Using Headset
Procedure
Step 1
Step 2
Step 3
Press New Call.
Ensure the headset button is lit. If the headset button is not lit, press Headset
Enter a number.
Release Call and Start Another Call
When you are on an active call or dialing, and want to release the call, the following actions occur:
• The active call ends
• The phone provides dial tone
• The New Call displays
Procedure
Step 1
Step 2
When you are on an active call or while dialing, press Cancel.
Enter the required number and press Call.
Dial International Number
Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the
first digit in a phone number for international dialing. The plus sign applies only for on-hook or off-hook
calling.
When you see phone numbers with the + sign in them, you can select and dial the entry without having to add
digits for international calls.
Procedure
Step 1
Press and hold star (*) for at least 1 second.
The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that
the * has changed to a + sign.
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Basic Operations
Redial Number
REVIEW DRAFT - CISCO CONFIDENTIAL
Step 2
Dial the number.
Redial Number
Redial allows you to call the most recently dialed phone number.
Procedure
Step 1
Step 2
To place a call from any phone line, press Redial.
To place the call on a specific phone line, select the line to obtain dial tone and press Redial.
Navigate and Select Items
Task
Action
Example
Scroll to highlight an item.
Press the Navigation cluster and Select
button.
Highlight a call from the missed call list.
Select an item by number.
Press the corresponding number on the
keypad.
Press 2 to select the second item in the
Applications menu.
Select an item using the Select button. Press Select at the center of the Navigation
cluster and Select button.
Highlight the Settings application and press
Select.
Navigate to a submenu.
Highlight the menu item and press the item
number on the keypad.
Highlight the Network Setup menu, then press
1 to open the submenu.
Press the line button.
Press the line button and then press Forward
All to forward calls on that line.
(A right arrow (>) next to the menu
item indicates that a submenu exists.) Or press the Navigation cluster and Select
button.
Select a line to use a calling feature
(when the line is idle).
Indicators of your line selection include:
• The selected line is displayed on the
phone screen header.
• Color of the icon (on the line label)
changes to blue.
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Basic Operations
View All Calls on Phone
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Task
Action
Select a line to use a calling feature
Press the line button.
(when the line has one or more active Indicators of your line selection include:
calls).
• The selected line is displayed on the
phone screen header.
Example
Press the line button twice and then press
Forward All to forward calls on that line.
• Color of the icon (on the line label)
changes to blue.
View All Calls on Phone
All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your
phone lines. You see the normal phone calls as well as shared line, barged calls, and conference calls.
You use this feature if you have multiple lines or if you share lines with other users. With the All Calls view:
• All active calls display on one place, making it easy to view and interact with calls on any line.
• When you lift the handset, the phone selects your primary line, which helps prevent inadvertent use of
a shared line for dialing.
• You can press the flashing amber session button to answer a ringing call on any line. You do not need
to first select the line with the ringing call before answering it.
Your system administrator sets up the All Calls button depending on your call-handling needs and work
environment.
The All Calls button is the session key with an associated icon
. When the icon changes to
missed a call. Press the (icon) to view the call history information for the missed call.
, you have
Your system administrator can also set up your primary line to automatically display all calls. Your system
administrator can also set up your phone so that after a call completes, the primary line with the All Calls
view displays.
Procedure
Step 1
Step 2
To view all calls, press All Calls.
If you do not see the All Calls button, press Primary Line.
Answer Calls
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority
over Held or Park Reversion calls.
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Basic Operations
Answer Oldest Call First
REVIEW DRAFT - CISCO CONFIDENTIAL
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. This feature is typically set up for users who have multiple lines.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. If an incoming call has been call forwarded from another phone,
you may see additional information in the call toast to identify that the call has been forwarded.
If an incoming call has been call forwarded from another phone, you may see additional information to identify
that the call has been forwarded. Your system administrator controls the amount of additional information
that is displayed. Additional information can identify the person who forwarded the call to you and the caller
information.
For more information, contact your system administrator.
Answer Oldest Call First
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority
over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. Typically, the Answer is set up if you have multiple lines.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. Your system administrator sets up the default time.
If an incoming call has been call forwarded from another phone, you may see additional information in the
call toast to identify that the call has been forwarded. Your system administrator controls the amount of
additional information displayed. Additional information can identify the person who forwarded the call to
you and the caller information.
Procedure
To answer the oldest incoming call first, press Answer.
Call Pickup
Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your
phone. Your system administrator sets up call groups and can assign you to one or more call groups. Your
system administrator also sets up the Call Pickup softkeys depending on your call-handling needs and work
environment.
You might use Call Pickup if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
Pickup
Allows you to answer a call that is ringing on another phone within your call pickup group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
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Basic Operations
Answer Call Using PickUp
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Group Pickup
Allows you to answer a call on a phone that is outside your call pickup group by:
Using a group pickup number (provided by your system administrator).
Dialing the number of the ringing phone.
Other Pickup
Allows you to answer a call that is ringing on another phone within in your call pickup group or in an
associated call pickup group.
You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has
set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line
associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.
Related Topics
Line Status Indicators, on page 66
Answer Call Using PickUp
Call PickUp allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone.
You might use Call PickUp if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
• PickUp: Allows you to answer a call ringing on another phone within your call pickup group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
• Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by:
• Using a group pickup number (provided by your system administrator).
• Dialing the number of the ringing phone.
• Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup group
or in an associated call pickup group.
Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your
call-handling needs and work environment.
You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has
set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line
that is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.
Procedure
Step 1
Perform one of the following actions:
• Press PickUp to transfer a ringing call within your pickup group to your phone.
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Basic Operations
Answer Call Using Group PickUp and Phone Number
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• If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line
button, then press PickUp.
If your phone supports autopickup, you are connected to the call.
Step 2
If the call rings, press Answer to connect to the call.
Answer Call Using Group PickUp and Phone Number
Procedure
Step 1
Perform one of the following actions:
• Press Group PickUp.
• If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line
button, and then press Group PickUp.
Step 2
Enter the number of the phone line with the call that you want to pick up.
For example, if the call is ringing on line 12345, enter 12345.
If your phone supports autopickup, you are now connected to the call.
Step 3
If the call rings, press Answer to connect to the call.
Answer Call Using Group PickUp and Group PickUp Number
Procedure
Step 1
Perform one of the following actions:
• Press Group PickUp to answer a call on a phone outside your pickup group.
• If you have multiple lines and want to pick up the call on another line, first press the desired line button,
then press Group PickUp.
Step 2
Enter the group pickup number.
If your phone supports autopickup, you are now connected to the call.
Step 3
If the call rings, press Answer to connect to the call.
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Basic Operations
Answer Call Using Other PickUp
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Answer Call Using Other PickUp
Procedure
Step 1
Press OPickUp to answer a call in your pickup group or in an associated group to your phone.
If your phone supports autopickup, you are now connected to the call.
Step 2
If the call rings, press Answer to connect to the call.
Automatically Answer Calls
Incoming calls can be answered automatically by your phone after one ring. Your administrator sets up the
Auto Answer feature to work with either your speakerphone or headset. For more information, contact your
administrator.
Procedure
Step 1
When your phone is set up to autoanswer calls using your headset,
a) To answer calls automatically with a headset, prepare your phone in the following way:
• Ensure that your headset is connected to the phone.
• Ensure that the headset button
is illuminated.
When you get a call, the call answers automatically and you interact with the caller using the headset.
b) To end calls or make calls, use the buttons and softkeys. Do not use the headset button
c) If you do not want calls to automatically answer on your headset, press the headset button
to turn off
the headset and use the handset or speakerphone to make and answer calls.
Step 2
When your phone is set up to autoanswer calls using the speakerphone,
a) To answer calls automatically on the speakerphone, prepare your phone in the following way:
• Ensure that the headset button
is not illuminated.
• Leave the handset in the cradle.
When you get a call, the call answers automatically and you interact with the caller using the
speakerphone.
b) If you do not want calls to answer automatically on your speakerphone, press the headset button
make and answer calls using a headset or the handset.
to
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Basic Operations
Respond to Call Waiting Notification
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Respond to Call Waiting Notification
Call Waiting provides the following to notify you that a new call is ringing on your phone when you are
talking on another call:
• Call Waiting tone (single beep)
• An amber flashing line button
This feature is configured by the administrator.
Procedure
Step 1
Step 2
Step 3
Step 4
To answer the ringing call, press the flashing amber session button or press Answer to answer the call. You
can also scroll to the call and press Select to answer it. Your phone puts the original call on hold automatically
and connects the ringing call.
If the call is on a different line, you must first press the line button or All Calls, if available, to display the
ringing session and then answer the call.
If the call is on the same line and not visible, as there are many calls, then you must scroll to display the
sessions.
If a programmable feature button is set up by your system administrator to answer calls, you can press the
feature button to answer a ringing call, regardless of the line of the call or the line that is currently visible.
The phone automatically switches the line to display the call.
Manage Calls
Divert Call
Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone
number. For more information, contact your system administrator.
You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the
target number (voicemail or predetermined number set up the system administrator).
Procedure
Step 1
Step 2
Step 3
To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Divert.
Otherwise, press Divert to redirect the current, active call.
To redirect an incoming call while not on a call, press Divert.
To redirect a held call, first resume the call and then press Divert.
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Basic Operations
Transfer Call to Another Number
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Transfer Call to Another Number
Transfer allows you to redirect a connected call from your phone to another number.
• You can redirect a single call to another number that you specify.
• You can connect two calls to each other (without remaining on the line yourself).
Procedure
Step 1
Step 2
Verify that you are on an active call (not on hold).
Step 3
Enter the transfer recipient’s phone number or press a speed-dial button.
Wait for the recipient to answer or skip to Step 5 while the call is ringing.
Step 4
Step 5
Press Transfer
Press Transfer
again.
Toggle Between Calls Before Completing Transfer
After you connect to the transfer recipient, but before you transfer a call to this party, you can press Swap to
toggle between the two calls. This allows you to consult privately with the party on each call before you
complete the transfer.
Procedure
Step 1
Step 2
Call a new conference participant, but do not add the participant to the conference.
Press Swap to toggle between the participant and the conference.
Monitor and Record Calls
Monitoring and Recording allows you to monitor and record calls if desired. Your system administrator enables
this feature, which can be set up for automatic recording of all calls or recording of individual calls, when
required.
Procedure
To start or stop recording, press Record on your phone.
You may hear notification tones while you monitor and record calls. By default, the person who monitors the
call and records it (if also configured) does not hear the notification tones.
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Basic Operations
Call Forward
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Call Forward
Call Forward allows you to forward calls from any line on your phone to another number.
There are two types of call-forwarding features that your system administrator may set up on your phone:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. You can set up
Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to the
Self Care Portal.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions, and is set up from the
Self Care Portal.
When forwarding calls from your phone:
• Enter the call forward target number exactly as you would dial it from your phone. For example, enter
an access code or the area code, if necessary.
• Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled,
the call rings as usual.
• Your system administrator can set up other call-forward options that do the following:
◦Allow calls placed from the call forward target number to your phone to ring through, rather than
be forwarded.
◦Prevent you from creating a call-forward loop or exceeding the maximum number of links in a
call forwarding chain.
Forward All Calls
Procedure
Step 1
Step 2
Step 3
On any idle line from which you want to forward your calls, press Forward All.
Enter a phone number, or select an entry from the Call History list.
Depending on how your voicemail system is set up, you may be able to press Messages to forward all calls
to voicemail.
Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded.
To verify that your calls are forwarded, look for:
•
A Forward All
icon in the line label.
• The forwarding information in the header.
Step 4
To cancel call forwarding, press Forward Off.
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Basic Operations
Mute Phone
REVIEW DRAFT - CISCO CONFIDENTIAL
Mute Phone
Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other
parties on the call but they cannot hear you.
Procedure
Step 1
Step 2
Press Mute
to turn Mute on.
Press Mute again to turn Mute off.
Hold Calls
Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls
are put on hold. Hold works with your phone handset as well as with USB headsets.
Procedure
You can put a call on hold by pressing Hold.
Swap Between Active and Held Calls
Use the line buttons to swap between holding and connected calls.
Procedure
If you have a held call and an active call, press the line button for the held call to resume that call and place
the other call on hold automatically.
Put Call on Hold by Answering New Call
If you are already on a call and receive a new call, answering the new call puts the first call on hold
automatically.
Procedure
Step 1
Step 2
Press the flashing amber Line button.
Navigate to the new call using the Navigation cluster and Select button and either press Answer or Select.
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Basic Operations
Respond to Hold Reversion Notification
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Respond to Hold Reversion Notification
Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these cues:
• Single ring, repeating at intervals
• Flashing amber line button
• Flashing message indicator on the handset
• Visual notification on the phone screen
Procedure
Press the flashing amber line button or Answer to resume the held call.
Determine If Shared Line Is On Hold
If a call on a shared line has been put on hold remotely by another user, a pulsing red line button and the Hold
icon are displayed.
Remote Hold
When you place a call on hold while using a shared line, the line button pulses green and the phone displays
the Hold
icon. When another phone places a call on hold, the line button pulses red and the phone displays
the Remote Hold icon.
Set Up Call Back Notification
Procedure
Step 1
Step 2
Step 3
Press Callback while listening to the busy tone or ring sound.
Press Exit to exit the confirmation screen.
Press Call to place the call again.
Call Park
Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from
another phone (such as a phone at a coworker’s desk or in a conference room).
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Basic Operations
Park and Retrieve Call Using Call Park
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There are two ways you can park a call:
Park
Allows you to park an active call that you answered on your phone, and retrieve it using another phone
in the Cisco Unified Communications Manager system.
Directed Call Park
Allows you to park and retrieve an active call in two different ways:
• Assisted Directed Call Park: Allows you to park an active call using a feature button, which your
system administrator sets up as a speed-dial line.
With this type of directed call, you can monitor the status of the line (in-use, idle, or Do Not
Disturb) using Line Status indicators.
• Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call
number, which your system administrator sets up.
You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your
system administrator) and then dialing the Directed Call number you used to park the call.
Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not
both.
Related Topics
Line Status, on page 66
Park and Retrieve Call Using Call Park
Procedure
Step 1
Step 2
Step 3
During a call, press Park, and then hang up.
Your phone displays the number where the system parked the call. The parked call is put on hold, and you
can press Resume to resume the call on your phone.
From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call.
If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive
an alert tone, at which time you can:
• Press Answer to answer the call on your phone.
• Retrieve the call from another phone.
If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another
destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer
be retrieved by using Call Park.
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Basic Operations
Park Call Using Assisted Directed Call Park
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Park Call Using Assisted Directed Call Park
If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another
destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer
be retrieved by using Call Park.
Procedure
Step 1
Step 2
During a call, press Directed Call Park on a line that displays an idle Line Status indicator.
Retrieve the call from any other Cisco IP Phone in your network as follows:
a) Enter the park retrieval prefix.
b) Dial the Directed Call number.
Step 3
If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone.
At that time, you can:
• Press Resume to resume the call on your phone.
• Retrieve the call from another phone.
Park Call Using Manual Directed Call Park
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
During a call, press Transfer
Enter the Directed Call number where you will park the call.
Press Transfer again to finish parking the call and then hang up.
Retrieve the call from any other Cisco IP Phone in your network as follows:
a) Enter the park retrieval prefix.
b) Dial the Directed Call number.
If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone.
At that time, you can:
• Press Resume to resume the call on your phone.
• Retrieve the call from another phone.
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Basic Operations
Manage Intercom Calls
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Manage Intercom Calls
Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and
broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is
active.
After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for
further conversation.
Place Dedicated Intercom Call
Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
When you place an intercom call, the recipient phone autoanswers with mute activated (whisper mode) and
broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is
active.
After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for
further conversation.
Procedure
Step 1
Step 2
Step 3
Press Intercom.
Note
Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active
call, that call is placed on hold.
Listen for the intercom alert tone, then begin speaking.
Press Intercom to end the call.
Place Dialable Intercom Call
Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and
broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is
active.
After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for
further conversation.
Procedure
Step 1
Step 2
Press Intercom.
Enter the intercom code.
Note
Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active
call, that call is placed on hold.
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Basic Operations
Receive Intercom Call
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Step 3
Step 4
Listen for the intercom alert tone, then begin speaking.
Press Intercom to end the call.
Receive Intercom Call
Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for
further conversation.
Procedure
Step 1
When an intercom call comes to your phone, you receive a message on your phone screen, an audible alert,
and your phone answers the intercom call with mute activated. You can handle the intercom call in one of
these ways:
• Listen to the intercom caller in whisper mode. Any current call activity you are already engaged in
continues simultaneously. In whisper mode, the intercom caller cannot hear you.
• Press Intercom to switch to connected mode. In connected mode, you can speak to the intercom caller.
Step 2
Press Intercom to end the call.
View Phone Information
Phone Information allows you to view the following model information for your phone:
• Model Number
• MAC Address
• Active Load ID
• IP Address
• Active Server
• Stand-by-Server
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Basic Operations
Sign In to Cisco Unified Communications Self Care Portal
REVIEW DRAFT - CISCO CONFIDENTIAL
Procedure
Step 1
Step 2
Step 3
Press Applications
Select Phone Information.
Press Exit to return to the Applications screen.
Sign In to Cisco Unified Communications Self Care Portal
Your phone is a network device that can share information with other network devices in your company,
including your personal computer. You can use your computer to sign in to the Cisco Unified Communications
Self Care Portal, where you can control features, settings, and services for your phone. For example, you can
manage your phone display language, set up services, add entries to your personal address book, and set up
speed-dial codes.
Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in.
When you are finished using portal, you must sign out.
In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in.
For more information, contact your system administrator.
For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide, located
at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.
Procedure
Step 1
Obtain the portal URL, user ID, and default password from your system administrator.
Typically, the portal URL is http:///ucmuser.
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Open a web browser on your computer and enter the URL.
If prompted to accept security settings, select Yes or Install Certificate.
Enter your user ID in the Username field.
Enter your password in the Password field.
Select Login.
To sign out, select Logout.
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Basic Operations
Sign In to Cisco Unified Communications Self Care Portal
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CHAPTER
Contacts
• Corporate Directory, page 41
• Personal Directory, page 42
• Fast Dial, page 45
• Fast-Dial Codes with Personal Directory, page 45
• Cisco WebDialer, page 47
Corporate Directory
The Corporate Directory menu contains corporate contacts that you can access on your phone. Your system
administrator sets up and maintains the directory.
Search and Dial Contact
Procedure
Step 1
Step 2
Step 3
Press Contacts
Use the Navigation cluster and Select button to scroll and select Corporate Directory.
Select one or all of these search criteria to search for a coworker:
• First Name
• Last Name
Step 4
Step 5
Enter the search criteria information, press Submit, and select a contact.
To dial, perform one of these actions:
• Press Call.
• Press Select.
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Contacts
Search and Dial Contact While On Call
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• From the keypad, press the number that displays in the upper right corner of the contact label.
• Press Speakerphone
• Press Headset
• Pick up the handset.
Search and Dial Contact While On Call
Procedure
Step 1
Step 2
Step 3
Press Contacts
Use the Navigation cluster and Select button to scroll and select Corporate Directory.
Select one or both of these search criteria to search for a coworker:
• First Name
• Last Name
Step 4
Step 5
Enter the search criteria information and press Search .
Press Call.
The phone puts the existing call on hold and makes the new call.
Personal Directory
The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal
directory entries for fast-dialing.
You can set up your personal directory from your phone or from the Cisco Unified Communications Self
Care Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see the
Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/
sw/voicesw/ps556/products_user_guide_list.html.
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Contacts
Sign In and Out of Personal Directory
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Sign In and Out of Personal Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts
Select Personal Directory.
Enter the user ID and PIN, and press Submit.
Select Log Out, press Select, and then press OK.
Add Personal Directory Entry from Phone
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press Contacts
Sign in to Personal Directory.
Select Personal Address Book.
The Search for an entry screen displays.
Press Submit.
Press New. You may need to press More first.
Enter the nickname information.
You can also enter a name.
Press Phones and enter the phone numbers.
Make sure you include any required access codes, such as 9 or 1.
Press Submit to add the entry to your personal directory.
Search for Entry in Personal Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts
Sign in to Personal Directory.
Select Personal Address Book.
Select one or all of the following:
• Last Name
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Contacts
Dial Number from Personal Directory
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• First Name
• Nickname
Step 5
Enter the search criteria information and press Submit.
Dial Number from Personal Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Contacts
Sign in to Personal Directory.
Select Personal Directory and search for an entry.
Select the personal address book entry that you want to dial.
Press Call.
Edit Personal Directory Entry
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press Contacts
Sign in to Personal Directory.
Select Personal Address Book and search for an entry.
Press Select.
Press Edit.
Modify the entry information.
Press Phones to modify a phone number.
Pres Update.
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Contacts
Delete Personal Directory Entry
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Delete Personal Directory Entry
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Contacts
Sign in to Personal Directory.
Select Personal Address Book and search for an entry.
Press Select.
Press Edit.
Press Delete.
You may need to press More first.
Press OK to confirm the deletion.
Fast Dial
Fast Dial allows you dial a phone number from the Fast Dial service on your phone.
Place Call With Fast Dial Button
Procedure
Step 1
Step 2
Step 3
Step 4
Press Fast Dial.
Sign in to Personal Directory.
Select Personal Fast Dials.
Select a fast-dial code and then press the Dial softkey.
Fast-Dial Codes with Personal Directory
You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone.
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Contacts
Assign Fast Dial Codes to Personal Directory Entry
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Assign Fast Dial Codes to Personal Directory Entry
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Contacts
Select Personal Directory.
Select Personal Address Book.
Enter the name and press Submit.
Press Select and then press FastDial.
Select a number and press Select.
Scroll to an unassigned fast-dial index and press Submit.
Place Call Using Fast Dial Codes
Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts
Sign in to Personal Directory.
Select Personal Fast Dials and scroll to a fast-dial code.
Note
To get more fast-dial codes, press
Next.
Select the required fast-dial code and press Call.
Delete Fast Dial Code
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Contacts
Sign in to the Personal Directory.
Select Personal Fast Dials and search for a fast-dial code.
Select the required code and press Remove.
Select the index and press Remove.
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Contacts
Cisco WebDialer
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Cisco WebDialer
Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items
in a web browser.
For more information, contact your system administrator.
Use Cisco WebDialer with Another Online Corporate Directory
Procedure
Step 1
Step 2
Step 3
Sign in to a Cisco WebDialer-enabled corporate directory.
Search for the required name and select the required number.
When prompted, enter your user ID and password.
Note
If you are using Cisco WebDialer for the first time, review preferences on the Make Call window.
Step 4
Step 5
Select Call.
Select Hang up or hang up the handset after your call completes.
Change Cisco WebDialer Preferences
Procedure
Step 1
Step 2
Initiate a call using Cisco WebDialer to access the Make Call window.
Select one of the following options from the Make Call window:
• Preferred language
• Preferred device
Step 3
Step 4
Step 5
Choose a line or a phone.
Note
If you have one phone with a single line, the appropriate phone and line are automatically selected.
If you have more than one phone of the same type, the list identifies the phone by device type and
MAC address. To display the MAC address on your phone, select Applications > Phone Information.
If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down
menu.
Ensure that you do not select Do not display call information nor Disable Auto Close.
Note
If you select Do not display call information, the Make Call Window is not displayed when you
next use the phone. If you select Disable auto close, the call window does not automatically close
after 15 seconds.
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Contacts
Sign Out of Cisco WebDialer
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Sign Out of Cisco WebDialer
Procedure
Step 1
Step 2
Access the Make Call or Hang Up window.
Select Sign Out.
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CHAPTER
Call History
• Call History Overview, page 49
• View Call History, page 51
• View Call Record Details, page 51
• Filter Call History , page 51
• Dial From Call History, page 52
• Edit Phone Number, page 52
• Clear Call History , page 53
• Delete Call Record , page 53
Call History Overview
Call History allows you to view information about the last 150 calls on your phone. The Call History lists
individual calls and call groups chronologically from the most recent call to the oldest one. If your phone has
multiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped from
the history.
In the Call History screen, the line information (such as “Line: 5623”) displays in the upper right corner to
indicate the line name or number for which the call history is displayed.
If set up by your administrator, you see icons beside each Call History entry. The icon shows the status
(Unknown, Idle, Busy, or DND) of the person who made the call.
For each call record or call group, an icon to the left of the caller ID shows the call type:
•
•
•
Received:
Placed:
Missed:
If the caller ID is unavailable, “Unknown” is displayed, and the phone number is listed.
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Call History
Call History Overview
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Calls for the same caller ID and phone number are grouped together only when if they occur in chronological
order and do not have calls associated. For each group, the time of the latest call and the number of calls (such
as “(3)”) are displayed:
• Incoming (Received) and outgoing (Placed) calls are grouped together.
• Missed calls are grouped together in a separate group.
For each individual call record or call group, the phone number is listed in blue and is contact sensitive for
touch dialing.
Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a
normal call, and these calls are not grouped even when they are next to each other in the list.
A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to list
international calls. For more information, contact your system administrator.
The received and placed calls from shared lines are logged in the Call History. To view all the call history
logs, open the Call History screen. The following table describes the call state, icon, and tag for shared lines.
Call State
Call Icon
Tag
Locally placed calls
Placed
Locally received calls
Received
Remotely placed calls
Remote Placed
Remotely received calls
Remote Received
Missed calls
Missed
Your Call History list displays the status of monitored lines, if the feature is enabled by your system
administrator. Each call history item in the Call History lists displays an icon to identify the state of the line.
The following states are available:
• Unknown
• Idle
• Busy
• DND
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Call History
View Call History
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View Call History
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications.
Select Call History.
Scroll and select a call record or call group.
Press Exit to return to the Applications screen.
View Call Record Details
Procedure
Step 1
Step 2
If you are on a connected call, press Show Details to show the Call Details screen. This screen displays single
call information and call duration and updates each second.
If you are not on a connected call, follow the steps below.
a)
Press Applications
and select Call History.
b) Select a call record or group and press Details.
Note
When you are on a call record, you can keep the Navigation cluster and Select button highlighted
to display the call details.
c) Press Return to return to the Call History screen.
d) Press Exit to return to the Applications screen.
Filter Call History
Procedure
Step 1
Step 2
Step 3
Press Applications
and select Call History.
Select the required phone line and view the individual calls or call groups for that line and press Missed Calls.
Press Exit to return to the Applications screen.
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Call History
Dial From Call History
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Dial From Call History
If the phone is in idle state, press down on the Navigation cluster and Select button to display the On-Hook
Dialing screen.
If the phone is not in idle state, perform the following steps.
Procedure
Step 1
Step 2
Press Applications
and select Call History.
Select the call record that you want to dial and perform one of the following:
• Press Call.
• Pick up the handset.
• Press Details.
•
Step 3
Press Speakerphone
or Headset
When phone is in idle, you can press down on the Navigation cluster and Select button to display the On-Hook
Dialing screen.
Edit Phone Number
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
and select Call History.
Press All Lines or the required line.
Select the call you want to edit and press EditDial.
Note
Press >> to move the cursor to the right and press << to move the cursor to the
left.
Press Edit to edit the number.
Press Return
to return to the Call History list.
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Call History
Clear Call History
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Clear Call History
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
and select Call History.
Select All Lines or the required line.
Press Clear and then press Delete to delete the call history list.
Press Cancel to go back to the Call History screen.
Delete Call Record
Procedure
Step 1
Step 2
Step 3
Press Applications
and select Call History.
Highlight the individual call record or call group that you want to delete.
Press Delete to delete an individual call record or all calls in a group.
Note
If you delete all calls in a group, a Delete Record alert message appears for verification.
Step 4
Step 5
Press Delete to delete the record.
Press Exit to return to the Applications screen.
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Call History
Delete Call Record
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CHAPTER
Voicemail
• Access Voicemail, page 55
• Check for Voice Messages, page 55
• Listen to Voice Messages, page 56
• Visual Voicemail, page 56
Access Voicemail
Procedure
Step 1
Step 2
Press Messages.
Follow the voice prompts.
Check for Voice Messages
Procedure
Check for voice messages in any of these ways:
• Look for a solid red light on your handset.
You can set up the visual message waiting lamp using the Self Care Portal.
•
Look for a Message icon
on a line label.
The red background indicates that there are new voice messages.
When you select a line with a Message icon, a Voicemail icon
screen.
displays on the right side of the phone
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Voicemail
Listen to Voice Messages
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Depending on your voicemail system, you might see a count of your new voice messages on the Message
icon
and Voicemail icon
If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign.
If call forwarding is set up on a line that has new voice messages, the Call Forward icon
the Message icon on the line label.
replaces
• Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a
call.
The stutter tone is line-specific. You hear it only when using the line that has new voice messages.
You can set up audible message waiting tones using the Self Care Portal.
Listen to Voice Messages
After you listen to your new voice messages, the message indicators are updated on the phone screen. If there
are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is
removed from the right side of the phone screen.
Procedure
Step 1
To listen to voice messages, do one of the following:
• Press Messages
• Select a line with a Message icon.
•
Step 2
Press the line button and then, Voicemail
Follow the prompts to listen to your voice message.
Visual Voicemail
Visual Voicemail is an alternative to audio voicemail. You use your phone screen on your phone to work with
your messages, rather than respond to audio prompts. You can view a list of your messages and play your
messages. You can also compose, reply to, forward, and delete messages.
For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/en/US/partner/
products/ps6509/products_user_guide_list.html.
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CHAPTER
Advanced Calling Features
• Conference, page 57
• Meet Me Conference, page 59
• Speed Dial, page 60
• Do Not Disturb, page 62
• Malicious Call Identification, page 63
• Extension Mobility, page 63
• Mobile Connect, page 64
• Line Status, page 66
• Custom Line Filters, page 67
• Hunt Groups, page 70
• Barge, page 71
• Call Chaperone, page 73
• Uniform Resource Identifier Dialing, page 74
• Intelligent Proximity, page 75
Conference
Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting.
When you are talking on a call, use Conference to dial another party and add them to the call.
If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines.
For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.
As the conference host, you can remove individual participants from the conference. The conference ends
when all participants hang up.
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Advanced Calling Features
Add Third Party to Conference
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Add Third Party to Conference
Procedure
Step 1
Step 2
Start with a connected call that is not on hold.
Press Conference
and do one of the following:
• Enter the phone number for the party you want to add and press Call.
• Press a speed-dial button.
• Press Speed Dial, enter a speed-dial number and press Speed Dial again.
• Press Active Calls and select a call.
• Select a call from the Call History.
Step 3
Step 4
Wait for the party to answer (or skip to step 4 while the call is ringing).
Press Conference.
The conference begins.
Join Calls into Conference
The conference is established on the line that had the active call.
Procedure
Step 1
Step 2
Step 3
Step 4
Start with two connected calls.
Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call.
Press Conference
Press the line button for the other (held) call or if the held call is on another line:
a) Press Active Calls.
b) Choose a call from the list.
c) Press Conference.
The conference begins. The conference is established on the line that had the active call.
Swap Between Calls Before Completing Conference
You can consult privately with the conference and another person, before adding the person into the conference.
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Advanced Calling Features
View Conference Participants
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Procedure
Step 1
Step 2
Call a new conference participant, but do not add the participant to the conference.
Press Swap to toggle between the participant and the conference.
View Conference Participants
You can view the details of the last 16 participants who joined the conference.
Procedure
While in a conference, press Show Details to view a list of participants.
Note
When you place a call to another party and the person that you called creates a conference with a
third phone, the Show Details softkey displays only for the person who created the conference.
Remove Conference Participants
Procedure
Step 1
Step 2
While in a conference, press Show Details.
Highlight the participant that you want to remove, then press Remove.
Meet Me Conference
Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference.
The Meet Me conference begins when the host connects. Participants who call the conference before the host
has joined hear a busy tone and must dial again.
The conference ends when all participants hang up; the conference does not automatically end when the host
disconnects.
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Advanced Calling Features
Host Meet Me Conference
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Host Meet Me Conference
Procedure
Step 1
Step 2
Step 3
Step 4
Obtain a Meet Me phone number from your system administrator.
Distribute the Meet Me phone number to participants.
When you are ready to start the meeting, lift the handset to get a dial tone and then press Meet Me.
Dial the Meet Me phone number.
Join Meet Me Conference
Procedure
Step 1
Step 2
Dial the Meet Me phone number that the conference host provided.
If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your call
again.
Speed Dial
Speed Dial allows you to press a button and enter a preset code to place a call. Before you can use Speed Dial
features on your phone, you must set up speed-dial in the Self Care Portal.
Depending on setup, your phone can support these Speed Dial features:
• Speed-dial buttons: Allow you to quickly dial a phone number from one or more line buttons set up for
speed dialing.
If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial
line by using the line status indicators.
• Speed-dial codes: Allow you to dial a phone number from a code (sometimes referred to as abbreviated
dialing).
You can use also use Speed Dial to reach telephone numbers that require a Forced Authorization Code (FAC),
Client Matter Code (CMC), or additional digits (such as a user extension, a meeting access code, or a voicemail
password). These numbers usually require you to input pause characters in the digit string.
Related Topics
Pause in Speed Dial, on page 61
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Place Call with Speed-Dial Button
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Place Call with Speed-Dial Button
Before You Begin
Before you can use speed-dial buttons on your phone, you must set up Speed Dial in the Self Care Portal.
Procedure
To place a call, press a speed-dial button
on the left side of your phone.
Use Speed-Dial Code On Hook
Before You Begin
Before you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.
Procedure
Enter the speed-dial code and press Speed Dial.
Use Speed-Dial Code Off Hook
Before You Begin
Before you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.
Procedure
Step 1
Step 2
Lift the handset and press Speed Dial.
Enter the speed-dial code and press Speed Dial again to complete the call.
Pause in Speed Dial
You can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client Matter
Code (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or a voice
mail password). When you press the configured Speed Dial, the phone establishes the call to the destination
number and sends the specified FAC, CMC, and additional digits with dialing pauses inserted.
To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. This comma
specifies a pause of 2 seconds. It also allows you to separate FAC and CMC from the other digits in the
speed-dial string.
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Do Not Disturb
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Note
Be aware of the following requirements when you include FAC and CMC in the speed-dial string:
• FAC must always precede CMC in the speed-dial string.
• A speed-dial label is required for speed dials with FAC and DTMF digits.
• Only one comma is allowed between FAC and CMC digits in the string.
Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent
a pause of 4 seconds.
Note
Before you configure the speed-dial, try to dial the specified digits manually at least once to ensure that
the digit sequence is correct.
The phone does not save the FAC, CMC, or additional digits from the speed dial in the call history. If you
press Redial after connecting to a destination using the speed-dial, the phone prompts you to enter any required
FAC, CMC, or DTMF digits manually.
Example 1
Consider the following requirements to access voicemail:
• Called number to access voicemail: 8000
• PIN: 123456# after announcement of 2 seconds
• Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automated
announcement lists the available options)
To set up the speed-dial to access this voice mailbox, specify the following speed-dial string:
8000,123456#,,,3
Example 2
Consider the following call requirements
• Called number: 95556543
• FAC: 1234
• CMC: 9876
• Automated phone system response, required 4 seconds after the call is connected: 56789#
To access this destination, specify the following speed-dial string:
95556543,1234,9876,,56789#
Do Not Disturb
Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators:
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Turn DND On and Off
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• The ringer on your phone
• The ringer and any visual notification that you have an incoming call
When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set up
and the call is not saved or listed in your Call History.
The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls.
You can change your DND options from the Self Care Portal. For information on customizing your Do Not
Disturb options, see the Cisco Unified Communications Self Care Portal User Guide, located at http://
www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.
Turn DND On and Off
Procedure
Step 1
Press DND to turn on DND.
Visual confirmation displays briefly.
Step 2
Press DND again to turn off DND.
Visual confirmation displays briefly.
Malicious Call Identification
Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a
series of automated tracking and notification messages.
Trace Suspicious Call
Procedure
Press Report Caller to send a silent notification message to your system administrator.
When the silent notification message is sent, your phone provides both a visual and audible confirmation.
Extension Mobility
Cisco Extension Mobility (EM) allows you to configure a Cisco IP Phone as your own temporarily. After you
sign in to EM, the phone adopts your user profile, including your phone lines, features, established services,
and web-based settings. Your system administrator sets up EM for you.
The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco IP Phone.
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Enable Extension Mobility
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Enable Extension Mobility
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Applications.
Select Extension Mobility (name can vary, including EM Service).
Enter your user ID and PIN (provided by your system administrator).
Select a device profile if prompted.
Press Applications to sign out.
Select Services.
Select Extension Mobility.
Step 8
Press Yes when prompted to sign out.
Mobile Connect
Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone
number.
When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make
and receive calls using the same directory numbers as your desk phone. These phones are called remote
destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your
mobile phone.
When you enable Mobile Connect:
• Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.
• When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected,
and display a missed call message.
• When you answer the call on one remote destination, the other remote destinations and desk phone stop
ringing and are disconnected, and a missed call message is shown on the other remote destinations.
• When you answer the call on one remote destination and then switch the call to a Cisco Unified device
that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.
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Enable Mobile Connect
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Enable Mobile Connect
Procedure
Step 1
Step 2
Step 3
Press Mobility to display the current remote destination status (Enabled or Disabled).
Press Select to change the status.
Press Exit.
Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone
Procedure
Step 1
Step 2
Step 3
Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled).
Press Select to change the status.
Press Exit.
Switch Desk Phone Call to Mobile Phone
Procedure
Step 1
Step 2
Step 3
Press Mobility.
Select To mobile.
Answer the in-progress call on your mobile phone.
Note
You cannot use the same phone line for any other calls, but if your desk phone supports multiple
lines, you can use another line to make or receive calls.
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Advanced Calling Features
Switch Mobile Call to Desk Phone
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Switch Mobile Call to Desk Phone
Procedure
Step 1
Step 2
Step 3
Select a line on your desk phone.
Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone.
Hand Off Call from Mobile Phone to Desk Phone
Procedure
Step 1
While on your mobile phone, enter the access code for the hand off feature.
For more information, contact your system administrator.
Step 2
Step 3
Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone.
For more information, contact your system administrator. The Cisco Unified devices that share the same line
display a Remote In Use message.
Line Status
Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.
Your system administrator sets up Line Status indicators on your phone.
Line Status Indicators
Line Status indicators show the state of a line.
Icon
Indicator
Line is in use.
Line is idle.
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Custom Line Filters
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Icon
Indicator
Line is ringing. (Only for Call Pickup.)
Line is in a Do Not Disturb (DND) state.
Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used with
these features:
Speed Dial
Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored
line is unavailable, the Line Status button changes to a normal speed-dial button.
Directed Call Park
Allows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button.
Call Pickup
Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a
speed-dial button.
Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored
line.
Related Topics
Call Park, on page 34
Call Pickup
Speed Dial, on page 60
Custom Line Filters
Custom Line Filters enable you to reduce alert activity by filtering it to high-priority lines by allowing you
to set the alerting call notification priority on a subset of lines covered by an alert filter. The custom filter
generates either traditional pop-up alerts or actionable alerts for incoming calls on the selected lines. For each
filter, only the subset of lines under coverage will generate an alert. If a filter is turned off, lines under its
coverage will not show alert notifications.
If this feature has been configured, there are three, selectable, filter types available to you:
• All Calls (on all lines)
• Daily schedule
• Custom user
The administrator configures the default line filter, which is visible to you as the Daily schedule filter. Even
if the administrator has not configured the default filter, the all calls filter and custom filter options are available
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Add Line Filter
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to you. If you have not created any custom filters all provisioned lines are covered by the default line filter if
it exists, or all calls if it does not.
You cannot edit either the All Calls filter or the Daily schedule filter, but you can use the Daily schedule filter
as a template for a new, custom filter by duplicating and then editing the duplicate filter.
You save the custom filters directly to your phone so that you can quickly select and change coverage. You
can define a maximum of 20 custom filters, but only one filter may be active at a time.
Note
If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable
call alerts apply only to the lines that are covered by filters.
Add Line Filter
Procedure
Step 1
Step 2
On your phone, go to Applications > Settings.
Highlight Call notifications, and press Select.
The current filter displays next to the option.
Step 3
Highlight Add new filter and press Select.
The maximum number of custom filters is 20. If you have already created the maximum number of custom
filters, delete a filter before continuing with this procedure.
Step 4
Press Select a second time to make the text editable.
The Show incoming call notification for selected lines screen with available phone lines displays.
Step 5
Step 6
Accept the default name for the new filter, or enter a new one.
Select the lines to add to the new filter.
All available lines are displayed in the list. If you require a line that is not in the list, contact your administrator.
Step 7
Step 8
Click Apply.
To view the filter, press Back.
Select Active Line Filter
Procedure
Step 1
Step 2
On your phone, select Applications > Settings.
Highlight Call notifications, and press Select.
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Delete Line Filter
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The currently available filter options display.
Step 3
Step 4
Highlight the filter to apply and press Select.
Create and manage your filters. Select Applications > Settings > Call notifications on your phone.
Delete Line Filter
Procedure
Step 1
Step 2
On your phone, go to Applications > Settings.
Highlight Call notifications, and press Select.
Step 3
Highlight the filter to be deleted and press Delete.
The filter is deleted and no longer appears in the list of filters.
Duplicate Line Filter
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
On your phone, go to Applications > Settings.
Highlight Call notifications, and press Select.
Highlight the filter to be duplicated and press Duplicate.
Highlight the duplicated filter and press Edit.
(Optional) Enter a new name for the filter.
Add or remove available lines from the filter.
Click Apply.
To view the filter, press Back.
Edit Line Filter
Procedure
Step 1
Step 2
Step 3
On your phone, go to Applications > Settings.
Highlight Call notifications, and press Select.
Highlight the filter to be edited and press Edit.
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Rename Line Filter
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Note
Step 4
Step 5
Step 6
Step 7
You cannot edit the Daily schedule filter. For more information, contact your administrator.
(Optional) Enter a new name for the filter.
Add or remove available lines from the filter.
Click Apply.
To view the filter, press Back.
Rename Line Filter
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
On your phone, go to Applications > Settings.
Highlight Call notifications, and press Select.
Highlight the filter to be renamed and press Edit.
Enter a new name for the filter.
Click Apply.
To view the filter, press Back.
Hunt Groups
Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls.
Your system administrator sets up a hunt group with a series of directory numbers. When the first directory
number in the hunt group is busy, the system hunts for the next available directory number in the group and
directs the call to that phone.
If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you sign
out of the group when you want to prevent calls from ringing on your phone.
Your administrator sets up the Queue Status button so that you can view statistics about the queue for the
hunt group.
Calls in the group call queue display the same call identification number, no matter which group phone accesses
the list.
Sign In and Out of Hunt Group
Signing out of a hunt group does not prevent direct calls from ringing your phone.
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Display Queue Statistics
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Procedure
Step 1
Press Hunt Group to sign in.
Visual confirmation displays briefly.
Step 2
Press Hunt Group again to sign out.
Display Queue Statistics
Use the queue statistics to check the status of the hunt group queue.
Procedure
Step 1
Press QueueStatus.
The Queue status window appears.
Step 2
Step 3
To refresh the statistics, press Refresh.
To exit, press Exit.
Barge
Barge allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference
and add new participants.
Set Up Barge Alert
By default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving
a prompt. When the Barge Alert is set to On, an alert prompt is displayed.
Procedure
Step 1
Step 2
On your phone, go to Applications > Settings.
At the Barge Alert menu item, click On to enable the alert or Off to enable Barge.
By default, the barge alert prompt is toggled Off.
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Advanced Calling Features
Add Yourself to Call on Shared Line
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Add Yourself to Call on Shared Line
Barge allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference
and add new participants.
Procedure
Press the red Line button for the shared line.
You are added to the call.
Enable Privacy on Shared Line
Privacy allows you to prevent others who share your line from seeing information about your calls.
Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled,
others cannot view any of your shared lines.
If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line
as usual.
Procedure
Step 1
Step 2
Press Privacy to enable the feature.
Visual confirmation displays on your phone screen for as long as the feature is enabled.
Press Privacy again to turn off the feature.
Toggle Prompt for Barge
By default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving
a prompt. When the Barge Alert is set to On, an alert prompt is displayed. Select Yes to barge into the call or
No to cancel the barge.
For more information, contact your administrator.
Procedure
Step 1
Step 2
On your phone, go to Applications > Settings.
At the Barge Alert menu item, click On to enable the alert or Off to enable Barge.
By default, the barge alert prompt is toggled Off.
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Advanced Calling Features
Dismiss Barge Alert Prompt Window
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Dismiss Barge Alert Prompt Window
When the Prompt for Barge feature is enabled on your phone, you see a pop-up window when you start to
barge into a call.
Procedure
Press No to cancel the barge, or press any line or session key.
The Barge Alert prompt window closes.
Note
The alert closes automatically if the phone opens a new window, if a new alert window opens, or if
the current session is no longer available for barge.
Call Chaperone
Call Chaperone allows an authorized Call Chaperone user (the chaperone) to supervise (chaperone) and record
a call. Chaperoned calls have a minimum of three parties: the calling party, the chaperone, and the called
party. To determine if you are an authorized chaperone, contact your system administrator.
The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone and
record the call. Cisco IP Phones that are set up with the Call Chaperone feature also have a Record button.
When the chaperone hangs up the call, the entire conference ends.
The chaperone can perform only the following tasks while chaperoning the call:
• Record the call.
• Conference in one participant. A chaperone can conference the first participant only; subsequent
participants can be added to the conference only by the other participants in the conference.
• End the call.
Record Chaperoned Call
Procedure
Step 1
Answer an incoming call.
The Record button
Step 2
Step 3
Step 4
Step 5
displays if the system determines that the call must be chaperoned and recorded.
Press Conference
to create a conference call.
Enter the phone number for the party you want to add and press Call.
When the called party answers, press Conference.
The conference begins.
Press Record to begin recording the conference call.
Alternatively, you can begin recording the call before the conference call is established. In this case, press
Conference after answering the incoming call. The call gets put on hold automatically, and the recording
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Uniform Resource Identifier Dialing
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stops while you set up the conference call. The recording restarts automatically when the conference call is
established.
Step 6
Press End Call to end the chaperoned call; all parties are disconnected.
Uniform Resource Identifier Dialing
You can place calls using Uniform Resource Identifier (URI) Dialing, using the alphanumeric URI address
as a directory number; for example, bob@cisco.com. You must enter the URI address to select the contact.
The phone screen displays the call information for the URI call. The phone stores the URI call information
in the Call History and the Details page. When you receive a call with a URI address, the URI address is stored
in your Call History. Press Redial to call the most recently dialed URI address.
Depending upon how the administrator configures your phone, you may see either the URI or the Directory
Number (DN) displayed for the incoming call alerts, call sessions and call history. If the phone is set to display
the DN but only the URI is available, then the URI displays. If the phone is set to display the URI and only
the DN is available, then the DN displays.
Note
URI calls cannot be placed using the soft keypad.
To place an on-hook call using a URI address, you need to press the ABC softkey to switch the keypad mode.
To place an off-hook call using a URI address, the URI address must be stored in your Call History or Speed
Dial list.
Note
When you enter a URI address to place a call, do not pause for more then 10 seconds between key presses.
After 10 seconds of inactivity, the phone assumes that it has the complete address and attempts to place
the call.
When you dial or receive a call through URI dialing, the call window and incoming call alert display the
complete URI address.
When you enter a URI address, the maximum length is 254 characters. You can enter the complete domain
name to override the default domain.
URI dialing works with the other features of your phone:
• You can configure a URI address as a speed dial entry to place a call.
• You can configure the Call Forward All destination using the Speed Dial or Call History entries.
• You can initiate a conference call and add multiple parties using URI Dialing if the URI address is stored
in the Speed Dial list or Call History.
• You cannot use URI addresses during Meet Me conferences or for Group Call Pickup.
• You can initiate a transfer call using URI dialing if the URI address is stored in the Speed Dial list or
Call History.
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Intelligent Proximity
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• You can monitor the state (in-use or idle) of a call using URI Dialing associated with Speed Dial or Call
History.
• You can initiate URI Dialing when a busy or unavailable party becomes available.
• You can hide the display of the URI address information.
• When the phones are connected to the Cisco Unified Communications Manager Express and Survivable
Remote Site Telephony (CME/SRST), the URI Dialing functions are disabled. The ABC softkey does
not appear on the phone screen.
Intelligent Proximity
Intelligent Proximity allows you to pair your mobile device to use the mobile line through your Cisco IP
Phone. Once the mobile device is paired, you can place and receive calls on the mobile line from your Cisco
IP Phone, with either the handset or the speakerphone. You can also use calling features such as hold and
redial with the mobile line.
You can share your mobile contacts and call history with the Cisco IP Phone, and move calls between your
mobile device and Cisco IP Phone. You can also view your mobile device's signal strength and battery level
in the Cisco IP Phone application.
Note
You may experience some variances for feature availability due to the operating system and other differences
in mobile devices.
Pair a Mobile Device
You cannot connect more than one mobile device, or a mobile device and a Bluetooth headset, at the same
time.
Procedure
Step 1
Put the mobile device in discoverable mode.
Note
For more information the discoverable mode, see your mobile device documentation.
Step 2
Step 3
Step 4
Step 5
On your Cisco IP Phone, press the Applications button and select Bluetooth.
Select the mobile device from the available devices list to pair.
Verify the passkey on the mobile device and the Cisco IP Phone.
When you are prompted, choose to make your mobile device contacts and call history available on your Cisco
IP Phone.
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Answer Mobile Call
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Mobile Device Autoconnect
Once you have paired your mobile device to your Cisco IP Phone, it will be automatically connect to the
mobile device when it is in range, and disconnect from the mobile device when it is out of range. When the
mobile device is disconnected the mobile line is removed from the Cisco IP Phone application.
Switch Connected Mobile Devices
If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which
mobile device to connect.
Procedure
Step 1
Step 2
Press the Applications button and select Bluetooth.
Select a mobile device from the available devices list.
The previously connected mobile device is disconnected, and the selected mobile device is connected.
Unpair a Mobile Device
Procedure
Step 1
Step 2
Select Settings next to the mobile device in the available devices list.
Select Unpair.
Answer Mobile Call
Procedure
Select Answer.
Decline Mobile Call
Procedure
Select Decline.
The call is sent to your mobile device's voicemail.
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Place Mobile Call
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Place Mobile Call
Procedure
Step 1
Step 2
Select the mobile line.
Dial a ten digit number or select a contact.
Mobile Audio Playout via Bluetooth
Use your Cisco IP Phone to move an active call to or from your mobile device.
Procedure
Step 1
Step 2
To move the call from your Cisco IP Phone to your mobile device, select Move.
To move the call from your mobile device to your Cisco IP Phone, select
Adjust Mobile Device Volume
Procedure
Volume controls on your Cisco IP Phone and mobile device are synchronized. Adjust the volume on either
the Cisco IP Phone or on your mobile device to adjust the mobile device volume.
Mobile Contacts and Mobile Call History Sharing
A paired mobile device displays in Bluetooth > Accounts as Bluetooth. This account remains until the mobile
device is unpaired.
Sync Bluetooth Contacts
Procedure
On the Bluetooth account screen, check Contacts.
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Mobile Contacts and Mobile Call History Sharing
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Save Bluetooth Contacts
Procedure
On the Bluetooth account screen, check Save.
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CHAPTER
Advanced Operations
• Applications, page 79
• Call Functions, page 80
• Feature Buttons and Softkey, page 83
• Survivable Remote Site Telephony Overview, page 84
Applications
You can view the applications that are running on your phone, including those that are not under Applications
menu; for example, Directories. You may first see the disclaimer required for remote workers, if you have
not already accepted it.
View Active Applications
Procedure
Step 1
Step 2
Step 3
Press Applications
Use the Navigation cluster and Select button to scroll and select Running Applications.
The phone displays a list of applications running on the phone including those that are not under the Application
menu.
Press Exit to return to the Applications screen.
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Switch to Active Applications
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Switch to Active Applications
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
Use the Navigation cluster and Select button to scroll and select Running Applications.
Choose a running application and press Switch To to open and use the selected application.
Press Exit to close the application.
Close Active Applications
Procedure
Step 1
Step 2
Step 3
Press Applications
Use the Navigation cluster and Select button to scroll and select Running Applications.
Select a running application and press Close App to close the application.
• Press Close to close the application without saving the changes.
• Press Cancel to cancel the close application operations.
Step 4
Press Exit to return back to the Applications screen.
Call Functions
This section provides information about some of the advanced call functions that are available on Cisco IP
Phones.
Agent Greeting
Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.
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Alert Calls
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Alert Calls
The Alert Calls feature allows you to view a list of all Alert Calls in chronological order (oldest to most recent).
You interact with this feature using a programmable line key, which makes it easier to view all of the Alert
Calls that are received across your phone lines.
An Alert Call is a specific phone number that you consider important and want to be alerted to when you
receive a call from or make a call to this number.
System administrators set up the Alert Calls button. For more information, contact your system administrator.
Actionable Incoming Call Alert
The Actionable Incoming Call Alert displays an actionable alert instead of a toast alert when you receive an
incoming call. In addition to displaying incoming caller details, the actionable alert allows you to answer,
ignore, or divert the call.
Your administrator configures the Actionable Incoming Call Alert. By default, this actionable alert is disabled.
Note
If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable
call alerts apply only to the lines that are covered by filters.
Answer
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority
over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. Typically, the Answer is set up if you have multiple lines.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. Your system administrator sets up the default time.
If an incoming call has been call forwarded from another phone, you may see additional information in the
call toast to identify that the call has been forwarded. Your system administrator controls the amount of
additional information displayed. Additional information can identify the person who forwarded the call to
you and the caller information.
Client Matter Code
Your administrator may require that you enter a Client Matter Code (CMC) after you dial a phone number.
The CMC can be used for accounting or billing codes. For more information, contact your system administrator.
When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed number
changes to “********”, and you hear a special tone. Enter the CMC for the call using the keypad.
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Forced Authorization Code
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Related Topics
Forced Authorization Code, on page 82
Forced Authorization Code
Your administrator may require that you enter a Forced Authorization (FACC) after you dial a phone number.
The FAC controls access to phone numbers. For more information, contact your system administrator.
When you need to enter an FAC, the phone displays Enter Authorization Code, the dialed number
changes to “********”, and you hear a special tone. Enter the FAC for the call using the keypad. For security
reasons, the phone displays a “*” instead of the number entered.
Related Topics
Client Matter Code, on page 81
Secure and Nonsecure Indication Tones
When a phone is configured as secure (encrypted and trusted), it can be given a “protected” status. After a
phone is protected, it can be configured to play an indication tone at the beginning of a call.
You will hear these secure or nonsecure indication tones only on protected phones. If the overall call status
changes during the call, the protected phone plays the appropriate tone.
When the Play Secure Indication Tone option is enabled (True), the following circumstances determine the
type of tone the protected phone plays:
• If end-to-end secure media is established and the call status is secure, the phone plays the secure indication
tone (three long beeps with pauses)
• If end-to-end nonsecure media is established and the call status is not secure, the phone plays the nonsecure
indication tone (six short beeps with brief pauses)
• When the Play Secure Indication Tone option is disabled, no tone plays.
For more information, contact your system administrator.
Shared Lines
Shared lines allow you to use one phone number for multiple phones and either you or your coworker can
answer the call. When the line flashes red, your coworker can pick up the call.
If you share a line with a coworker:
• When a call comes in on the shared line:
• Your phone rings and the line button flashes amber.
• Your coworker's phone rings and the line button flashes amber.
• When your coworker has a call on the shared line:
• The shared line button on your phone appears solid red to indicate that the line is in-use remotely.
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• The coworker’s call displays on your screen (unless your coworker has Privacy enabled).
• If you put the call on hold:
• Your line button pulses green
• Your coworker’s line button pulses red.
• You or the coworker can join a call on the shared line using the Barge feature. Barge converts the call into
a conference. To barge, press the red session button for the remote in-use call on the shared line.
Feature Buttons and Softkey
Depending on how your system administrator set up your phone, some features included in this guide may
not be available to you.
The following table provides information about some of the features that are available on softkeys and dedicated
feature buttons and some that your system administrator can set up on programmable feature buttons. Features
that appear on softkeys are set up by your system administrator.
Feature Name
Dedicated Feature
Button
Programmable
Feature Button
Alert Calls
All Calls
Answer
Assured Services for SIP Lines
Softkey
Call Back
Call Forward All
Call Park
Call Park Line Status
Call Pickup
Call Pickup Line Status
Conference
X (available only while
on a conference)
Divert
Do Not Disturb
Group Pickup
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Survivable Remote Site Telephony Overview
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Feature Name
Dedicated Feature
Button
Hold
Programmable
Feature Button
Softkey
Hunt Groups
Intercom
Malicious Call Identification
(MCID)
Meet Me
Mobile Connect
Other Pickup
Privacy
Quality Reporting Tool (QRT)
Redial
Speed Dial
Speed Dial Line Status
Mute
Support for Hold Button on USB
Headset
Transfer
X (available only during
a transfer)
Survivable Remote Site Telephony Overview
If communication between your phone and the Cisco Unified Communications Server is interrupted, you
receive an alert message on your phone. If you are on an active call, the call remains established, and you
enter a failover situation. This failover is the Survivable Remote Site Telephony (SRST) feature.
While in failover, not all the features of your phone are available. The following table describes typical feature
and feature availability, although not all the features may be supported on your phone . For more information
about feature availability during failover, contact your system administrator.
Note
SRST does not support IPv6.
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Table 1: Feature Support During Failover
Feature
Supported
New Call
Yes
End Call
Yes
Redial
Yes
Answer
Yes
Hold
Yes
Resume
Yes
Conference
Yes
Conference to Active Calls (Join) No
Conference List
No
Transfer
Yes
Transfer to Active Calls (Direct
Transfer)
No
Auto Answer
Yes
Call Waiting
Yes
Caller ID
Yes
Notes
The Active Calls softkey does not
display.
Audible Message Waiting Indicator Yes
All Calls Programmable Line Key Yes
Answer Programmable Line Key
Yes
Unified Session Presentation
Yes
Conference is the only feature
supported.
Voicemail
Yes
Your voicemail will not be
synchronized with other users in
the Cisco Unified Communications
Manager cluster.
Speed Dial
Yes
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Feature
Supported
Notes
Service IRL Programmable Line
Key
Yes
To Voicemail (iDivert)
No
The iDivert softkey does not
display.
Line Filters
Partial
Lines are supported but cannot be
shared.
Park Monitoring
No
The Park softkey does not display.
Barge
No
You see the message “That feature
is not currently available.”
Enhanced Message Waiting
Indication
No
Message count badges do not
appear on the phone screen.
Only the Message Waiting icon
displays.
Directed Call Park
No
The softkey does not display.
Hold Reversion
No
Calls remain on hold indefinitely.
Remote Hold
No
Calls appear as Local Hold calls.
Meet Me
No
The Meet Me softkey does not
display.
PickUp
No
The softkey causes no action.
Group PickUp
No
The softkey causes no action.
Other PickUp
No
The softkey causes no action.
Malicious Call ID
No
The softkey causes no action.
QRT
No
The softkey causes no action.
Hunt Group
No
The softkey causes no action.
Intercom
No
The softkey causes no action.
Mobility
No
The softkey causes no action.
Privacy
No
The softkey causes no action.
Call Back
No
The Call Back softkey does not
display.
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Feature
Supported
Shared line
Yes
BLF Speed Dial
Yes
Notes
When your phone loses connectivity, your phone may display a message like this: Service
interruption. Some features unavailable.
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CHAPTER
User Preferences
• Adjust Phone Screen Brightness, page 89
• Adjust Headset Sidetone, page 90
• Change Ringtone, page 90
• Change Wallpaper, page 91
• Change Font Size, page 91
• Charge Your Mobile Device, page 92
• Phone Services, page 93
• Line Settings, page 94
Adjust Phone Screen Brightness
You can adjust your phone screen brightness level.
Procedure
Step 1
Step 2
Step 3
Press Applications
Use the Navigation cluster and Select button to scroll and select Settings.
Select Brightness.
• To increase brightness, press right on the Navigation cluster and Select button.
• To decrease brightness, press left on the Navigation cluster and Select button.
Step 4
Press Save to set the brightness, or press Cancel to exit.
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User Preferences
Adjust Headset Sidetone
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Adjust Headset Sidetone
If your system administrator has sets the Headset Sidetone Controls feature for your phone, you can specify
the volume of your headset from your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
Use the Navigation cluster and Select button to select Settings.
Select Headset Sidetone.
Select one of the five sidetone levels:
• Off
• Low
• Normal
• High
Change Ringtone
You can choose a different ringtone for each line that your phone plays to indicate an incoming call. For
information about adding custom ringtones to your phone, contact your system administrator.
Procedure
Step 1
Press Applications
Use the Navigation cluster and Select button to scroll and select Settings.
Select Ringtone.
If your phone has multiple lines, select a line and press Edit or Select.
Highlight a ringtone.
Press Select or Edit.
Press Play to play the sample ringtone.
Press Set to apply the ringtone.
To apply the ringtone to all lines, press Apply To All.
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10 Press Return
to return to the Settings screen.
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Change Wallpaper
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Change Wallpaper
Your system administrator controls if you can change the wallpaper. If you can change the wallpaper, you
can set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper.
For more information, contact your system administrator.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
Use the Navigation cluster and Select button to scroll and select Settings.
Select Wallpaper and select a wallpaper option.
Press Preview to see the wallpaper on your phone screen.
Step 5
Press Set to apply the wallpaper to the phone.
Change Font Size
You can increase or decrease the maximum number of characters the IP phone displays by changing the font
size for the displayed characters. To increase the maximum number of displayed characters, select a smaller
font size. To decrease the maximum number of displayed characters, select a larger font size.
The font size affects the following labels:
• call screen (caller name and feature key label)
• caller name in Call History
• line label on phone screen
The following table describes the configuration setting and the corresponding font sizes.
Draft comment: Design team: Please give us the font sizes for Tiny and Regular sizes for Line Label, Caller
Name, Caller Number, Call History and KEM.
Configuration
Setting
Line Label
Call Session: Caller Call Session: Caller Call History
Name
Number
Huge
26 point
26 point
22 point
26 point
Large
23 point
23 point
22 point
23 point
16 point
16 point
20 point
19 point
Regular (default)
Small
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Charge Your Mobile Device
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Configuration
Setting
Line Label
Call Session: Caller Call Session: Caller Call History
Name
Number
Tiny
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
Use the Navigation cluster and Select button to scroll and select Settings.
Select Font Size.
Choose Huge, Large, Regular,Small or Tiny and press Set.
Press Exit to return to the Settings screen.
Charge Your Mobile Device
You can use the USB port on your Cisco IP phone to charge your mobile device if it has a USB connection.
USB charging is supported on the following ports:
• Side Port: Supports low current charging with a maximum value of 500mA charging current (2.5 Watt)
• Back Port: Supports SDP and DCP modes, with SDP supporting a maximum value of 500mA charging
current and the DCP supporting fast charging upto a value of 2.1A charging current (10.5 Watt)
Your Cisco IP phone keeps charging the mobile device while in power saving mode but stops charging in
deep sleep mode.
The USB charging feature supports the following mobile devices:
Note
Other mobile devices are supported but there may be instances of incompatibility wherein they will not
get charged.
• Apple
◦iPAD 1, 2,3, and 4
◦iPAD Air
◦iPAD mini
◦iPhone 4 and iPhone 5 series
• Samsung
◦Tablet
◦Note 2 and Note 3 series
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Phone Services
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◦Galaxy S4 series
When charging your mobile device using your Cisco IP Phone, the following conditions apply:
• When you plug-in a tablet, it takes about 3 seconds for the charging to begin and once it gets fully
charged/nearly fully charged the charging icon is not displayed and the battery capacity may decrease
over time.
Note
You will notice this behavior if You can rectify this by unplugging and re-plugging in
your device.
• In the PoE mode, when you plug-in a tablet, it does not display the charging icon and the battery capacity
may decrease over time.
• If the battery capacity of your mobile device is lower than 90% when you plug it in, you will notice that
charging starts immediately, stops for 2 seconds and then resumes.
• If you unplug your tablet and immediately plug-in a USB headset to it, there will be a delay of 3 seconds
before the tablet recognizes the USB headset.
Phone Services
Phone services can include special phone features, network data, and web-based information (such as stock
quotes and movie listings). You must subscribe to a phone service using the Self Care Portal before you access
it on your phone.
For more information, contact your system administrator.
If only one service is set up, the service opens by default. If more than one service is set up, select an option
from the menu.
Select a service by using one of these feature buttons:
•
•
•
•
(Feature button that your system administrator sets up)
Messages
Applications
Contacts
For information on Cisco Unified Communications Self Care Portal, see the Cisco Unified Communications
Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_
user_guide_list.html.
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User Preferences
Line Settings
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Line Settings
Line settings affect a specific phone line (directory number) on your phone. Line settings can include call
forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other
line-specific settings.
You can change your line settings using the Cisco Unified Communications Self Care Portal. For information,
see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/
products/sw/voicesw/ps556/products_user_guide_list.html.
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CHAPTER
10
Accessories
• Accessory List, page 95
• View Accessories List, page 96
• View Accessories Details, page 96
• USB Devices, page 97
• Set Up Wideband for Analog Headset, page 97
• Bluetooth Headsets, page 97
• USB Headsets, page 101
Accessory List
Your phone supports accessories from Cisco and third-party manufacturers.
Accessory
Type
Cisco IP Phone
8841
8851
8861
Cisco Accessories
Cisco Unified Camera
Add-on module
—
—
—
Virtual desktop
infrastructure (VDI) client
Add-on module
Analog
Analog Wideband
Bluetooth
—
USB
—
Third-Party Accessories
Headset
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View Accessories List
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Accessory
Type
Cisco IP Phone
8841
8851
8861
Microphone
External PC
—
—
Speakers
External PC
—
—
View Accessories List
You can connect external hardware to your phone using the headjack, Bluetooth, or USB. The accessory list,
by default, contains an analog headset that can be set up to enable wideband.
Procedure
Step 1
Step 2
Step 3
PressApplications
Use the Navigation cluster and Select button to scroll and select Accessories.
A list of phone accessories displays.
Press Exit to return to the Applications screen.
View Accessories Details
Procedure
Step 1
Step 2
Step 3
Press Applications
Use the Navigation cluster and Select button to scroll and select Accessories.
A list of phone accessories displays.
Select an accessory from list and press Details.
The phone screen displays the details of selected accessory. The information displayed on the phone screen
depends on the accessory selected. Most of the accessories provide these details:
• Device Name
• Hostname
• Device Type
• Device Service
• Firmware Version
• Paired Status (for Bluetooth devices)
• Connected Status
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USB Devices
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• Configured Status
Step 4
Step 5
Press Setup to configure the selected accessory for your phone.
Press Exit to return to the Applications screen.
USB Devices
Each USB port supports a maximum of five supported and nonsupported devices that are connected to the
phone. Each device connected to the phone is included in the maximum device count.
For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion
modules, one hub, and one other standard USB device) on the side port and five additional standard USB
devices on the back port. Many third-party USB products contain more than one USB device, and thus count
as more than one device. For example, a third-party USB device may contain an internal hub and a headset,
and thus count as two USB devices.
If you use a USB hub and remove the USB cable from the phone or device port during an active call, it may
cause your phone or device to reboot. For more information, contact your system administrator.
Set Up Wideband for Analog Headset
Procedure
Step 1
Step 2
Press Applications
Use the Navigation cluster and Select button to scroll and select Accessories.
A list of phone accessories displays.
Step 3
Select Analog Headset and press Setup.
The phone screen displays the wideband status for the analog headset.
Step 4
Step 5
Press On or Off to enable or disable wideband for the analog headset.
Press Return
to return to the Accessories screen.
Bluetooth Headsets
(For Cisco IP Phone 8851 and 8861 only.)
Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and
pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default
for use with the phone.
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Bluetooth Headsets
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The Cisco IP Phone 8851 and 8861 support Bluetooth Class 2 technology when the headsets support Bluetooth.
Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best
performance is in the 3- to 6-foot (1- to 2-meter) range.
When using Bluetooth headsets with your phone, these conditions apply:
• You can pair and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset
connected becomes the default for use with the phone.
• After a Bluetooth headset is connected, turning it off and reconnects it to the phone. The following
instructions apply when using the Bluetooth headset:
◦If you have both a Bluetooth headset and an analog headset attached to the phone, only one type
of headset works at any time. Using a USB headset disables both the Bluetooth and analog headset.
◦Enable the Bluetooth headset to disable the analog headset.
◦Disable the Bluetooth headset to enable the analog headset.
◦Unplug the USB headset and then enable either the Bluetooth headset or the analog headset.
• For optimum headset coverage, use your Bluetooth headset within 10 ft of the phone, although Bluetooth
coverage extends to about 30 ft from the phone.
• Your phone supports the Bluetooth Handsfree Profile. If your Bluetooth headset supports these features,
you can perform these call functions from your Bluetooth headset:
◦Answer a call
◦End a call
◦Change the headset volume for a call
◦Redial
◦Caller ID
◦Reject
◦Divert
◦Hold and Accept
◦Release and Accept
For more information, see the documentation from your Bluetooth headset manufacturer.
While using Bluetooth headset, there can be potential interference issues. Therefore Cisco recommends that
you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal
objects.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but
some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.
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Add Bluetooth Accessory
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Add Bluetooth Accessory
Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a
Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from
the Bluetooth accessory manufacturer.
(For Cisco IP Phone 8851 and 8861 only.)
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
Select Add Bluetooth Accessory.
The phone searches for discoverable accessories that are supported. When an accessory is found, it is added
to the list in the Adding Bluetooth Accessory screen.
Select the accessory and press Connect.
The phone automatically attempts to connect the accessory using a Bluetooth device PIN of “0000”.
If your accessory requires a different PIN and the Adding PIN screen appears, enter the PIN for your accessory.
When the connection completes, the Bluetooth active icon
checkmark appears next to the connected accessory.
appears on the phone screen header and a
Connect Bluetooth Accessory
(For Cisco IP Phone 8851 and 8861 only.)
Before You Begin
Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone.
Procedure
Step 1
Step 2
Press Applications
Select a Bluetooth accessory and press Connect.
When the connection completes, the Bluetooth active icon
checkmark appears next to the connected accessory.
appears on the phone screen header and a
Turn On Bluetooth
If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from
your phone.
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Disconnect Bluetooth Accessory
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(For Cisco IP Phone 8851 and 8861 only.)
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Press Applications
Use the Navigation cluster and Select button to scroll and select Settings.
Select Bluetooth.
Press On .
The Bluetooth icon
appears on the phone screen header.
(Optional) To add a Bluetooth accessory from this screen, select Bluetooth again and press Add Accessory.
To turn off Bluetooth, press Applications
Use the Navigation pad and Select button to scroll and select Settings.
Select Bluetooth.
Press Off.
The Bluetooth icon
disappears from the phone screen header.
Disconnect Bluetooth Accessory
(For Cisco IP Phone 8851 and 8861 only.)
Procedure
Step 1
Step 2
Press Applications
Select a Bluetooth accessory and then press Disconnect.
Delete Bluetooth Accessory
(For Cisco IP Phone 8851 and 8861 only.)
Procedure
Step 1
Step 2
Press Applications
Select a Bluetooth accessory and press Delete.
The Bluetooth accessory disconnects (if it was connected) and does not display on the Accessories list.
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USB Headsets
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USB Headsets
(For Cisco IP Phones 8851 and 8861 only.)
Your phone supports USB headset devices attaching to all USB ports including side USB, back USB and
KEM USB Port.
Draft comment: Need to apply the in10227 to the KEM USB Port.
The following USB Headsets are supported:
• Jabra
◦PRO9400 and GO6400 series
◦PRO930, Biz2400, GN2000 series
◦Speak 450, Handset 450, and UC Voice 550
• Plantronics
◦Blackwire 600 and 400 series
◦Savi DECT 740, CS5xx DECT
◦Voyager Pro UC
USB headsets not listed above may not function properly when attached to the USB port. For more information,
see the documentation from your USB headset manufacturer.
When using USB headsets with your phone, these conditions apply:
• The priority of USB headset over Bluetooth or analog headsets depends on the connected state of the
headset (only one headset can be connected at a time)
• During a call using headset, the audio path changes automatically if you plug in a USB headset but does
not change automatically if you plug out a USB headset
• The phone displays an appropriate message when you plug in the USB headset or adjust the volume
using the phone volume control key
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USB Headsets
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CHAPTER
11
Frequently Asked Questions
• Why Can't I See All Active Calls on My Phone?, page 103
• How Do I Redirect an Incoming Call?, page 104
• How Do I Silence a Ringing Call If I'm On a Call?, page 104
• How Do I Resume a Call That is On Hold?, page 104
• What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?, page 105
• Why Do Softkeys Keep Changing?, page 105
• What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?, page 105
• What Should I Do If I Accidentally Press a Button While on a Call?, page 106
• How Do I Check Missed Calls?, page 106
• How Do I Exit from a Running Application?, page 106
• How Do I Connect Two Calls and then Drop from the Line Myself?, page 107
• What Does the Swap Softkey Do?, page 107
• How Do I Cancel a Conference or Transfer After I Start It?, page 107
• How Can I Combine Two Calls Into a Single Conference Call? , page 108
• Why Does My Phone Not Wake Up?, page 108
• What Do Four Rings in Succession Mean?, page 108
Why Can't I See All Active Calls on My Phone?
Question
Why can't I see all the active calls on my phone?
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Frequently Asked Questions
How Do I Redirect an Incoming Call?
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Answer
When there are more calls than available session buttons on the phone, you can scroll to see them. Calls are
sorted from oldest to newest, with the oldest call at the top of the list.
How Do I Redirect an Incoming Call?
Question
How do I redirect an incoming call when I am on a call?
Answer
To redirect an incoming (ringing) call while on another call, highlight the incoming call, and then press Divert.
Otherwise press Divert to redirect the current, active call.
How Do I Silence a Ringing Call If I'm On a Call?
Question
How do I silence a ringing call, if I'm on a call?
Answer
You can silence the incoming (ringing) call. Press Volume down once, and then let the incoming call go to
the target number (voice mail or predetermined number set up the system administrator).
How Do I Resume a Call That is On Hold?
Question
How do I resume a call that is on hold?
Answer
To resume a call on hold, you can use any of the following methods:
• Press the pulsing green session button.
• Press the call session on the phone display.
• Press Resume.
• Highlight the call by using the Navigation cluster and press Select button.
• Press Hold.
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Frequently Asked Questions
What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
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What Is the Difference Between Buttons on the Left and Those
on the Right of the Screen?
Question
What is the difference between the buttons on the left and those on the right of the screen?
Answer
Your phone has feature buttons on the left and call session buttons on the right. Use the feature buttons to
access features (such as speed dial) or select a phone line. Use call session buttons to perform call-related
tasks, such as making a new call, resuming a held call, or checking your voicemail. The positions of the session
buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation,
such as Hebrew and Arabic.
Why Do Softkeys Keep Changing?
Question
Why do the softkeys keep changing?
Answer
Softkeys act on the selected (highlighted) call or menu item only. The softkeys that display depend on the
call or item you have selected.
What Is the Best Way to Look at Calls When I Have a Shared
Line or Multiple Lines?
Question
What is the best way to look at calls when I have a shared line or multiple lines?
Answer
If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls.
When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in
chronological order (oldest first). If you do not have an All Calls button, contact your system administrator
to set up this feature. Your administrator can also set up your primary line key to act the same as the All Calls
button.
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Frequently Asked Questions
What Should I Do If I Accidentally Press a Button While on a Call?
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What Should I Do If I Accidentally Press a Button While on a
Call?
Question
What should I do if I accidentally press a button while on a call?
Answer
If you are on a call and press a button for another line, your line view will change. Your current call disappears
from view and calls for the newly selected line are displayed. To redisplay the call you are on, select the line
that it is on, press All Calls, or, press the Primary line key if it is set up by your administrator to display all
calls.
How Do I Check Missed Calls?
Question
How do I check missed calls on my phone?
Answer
To check missed calls on your phone:
• Press Applications
, select Call History, and press Missed.
• Press Missed Calls.
How Do I Exit from a Running Application?
Question
How do I exit from a running application?
Answer
To exit from a running applications you must:
1 Press Applications
2 Scroll and select Running Applications.
3 Select a running application and press Close App to close the application.
When prompted, save your changes.
4 Press Exit to end the running application.
If you do not exit a running application, it continues to run in the background.
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Frequently Asked Questions
How Do I Connect Two Calls and then Drop from the Line Myself?
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How Do I Connect Two Calls and then Drop from the Line
Myself?
Question
How do I connect two calls and then drop from the line myself?
Answer
When you are on an active call (not on hold), do the following:
Press Transfer
and enter the transfer recipient’s phone number in one of these ways:
• Press the session button of a held call.
• Enter the transfer recipient’s phone number.
• Scroll to a Call History record and press Call.
• Press a speed-dial button.
• Press Speed Dial, enter a speed-dial number or highlight the number you want to call, and press
Speed Dial again.
• Press Active Calls and select a held call. The transfer completes immediately.
2 Press Transfer again. You do not have to wait for the recipient to answer to complete the transfer.
What Does the Swap Softkey Do?
Question
What does the Swap softkey do?
Answer
The Swap softkey allows you to toggle between two calls before completing the transfer or creating a
conference. This allows you to consult privately with the party or parties on each call before combining the
calls into a conference.
How Do I Cancel a Conference or Transfer After I Start It?
Question
Can I cancel a conference or transfer procedure after I have started it?
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Frequently Asked Questions
How Can I Combine Two Calls Into a Single Conference Call?
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Answer
Yes, before completing a conference or transfer, you can press Release or Cancel to cancel it.
How Can I Combine Two Calls Into a Single Conference Call?
Question
How can I combine two calls on hold into a single conference call?
Answer
Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one cal, and then:
Press Conference
2 Press the line button for the other (held) call.
The conference begins. The conference is established on the line that had the active call.
Why Does My Phone Not Wake Up?
Question
Why does my phone not work “wake up” when it worked before?
Answer
If your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powered
down). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain
time. Your phone wakes up at the time your system administrator configured. You can press the Select button
to wake your phone up. Contact your system administrator to have the sleep and wake up times changed.
What Do Four Rings in Succession Mean?
Question
My phone played the ring tone four times in succession, but there is no call. What does this mean?
Answer
The phone is notifying you that your phone will power down (sleep) soon to conserve energy (the EnergyWise
feature). Your system administrator sets your phone to sleep at a certain time and wakes (power up) at a certain
time. Your phone wakes up at the time your system administrator configured, or you can press Select to wake
it up. Contact your system administrator to have the sleep and wake up times changed.
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CHAPTER
12
Troubleshooting
• Missing Alert Calls Button, page 109
• Missing All Calls Button, page 109
• Cannot Sign In to Personal Directory, page 110
• Cannot Access Self Care Portal, page 110
• Security Error Message, page 110
• Report Phone Problems, page 111
• Documentation, Service Requests, and Additional Information, page 111
Missing Alert Calls Button
Issue
I would like to use the Alert Calls button but it is not on my phone.
Possible Cause
It has not been set up by your system administrator.
Solution
Contact your system administrator to enable the Alert Calls feature for you.
Missing All Calls Button
Issue
I would like to use the All Calls button, but it is not on my phone.
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Troubleshooting
Cannot Sign In to Personal Directory
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Possible Cause
It has not been set up by your system administrator or your system administrator may have set up your phone
so that the primary line button performs the All Calls function.
Solution
Contact your system administrator to enable the All Calls feature for you or check with your administrator
about the primary line button functionality.
Cannot Sign In to Personal Directory
Problem
You are unable to sign in to your personal directory.
Possible Cause
• You are using your password to sign in, not your personal identification number (PIN).
• Your PIN needs to be reset.
Solution
• Use your PIN, not your password.
• Contact your system administrator.
Cannot Access Self Care Portal
Problem
You are unable to access your Self Care Portal.
Possible Cause
Your password needs to be reset or your administrator may have changed your access to the pages.
Solution
Contact your system administrator.
Security Error Message
Problem
Your phone displays Security Error.
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Troubleshooting
Report Phone Problems
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Cause
Your phone firmware has identified an internal error.
Solution
If the message persists, contact your system administrator.
Report Phone Problems
Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1
Step 2
Step 3
Press Report Quality.
Scroll and select the item that closely matches your problem.
Press the Select softkey.
The information is sent to your system administrator.
Documentation, Service Requests, and Additional Information
For information about how to obtain documentation, submit a service request, and gather additional information,
see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco
technical documentation, at http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS Version 2.0.
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Troubleshooting
Documentation, Service Requests, and Additional Information
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CHAPTER
13
Product Safety and Security
• Safety and Performance Information, page 113
• FCC Compliance Statements, page 114
• Cisco Product Security Overview, page 115
Safety and Performance Information
Power Outage
Power outages and other devices can affect your Cisco IP Phone.
Your access to emergency service through the phone requires that the phone receive power. If a power
interruption occurs, Service and Emergency Calling Service dialing will not function until power is restored.
In case of a power failure or disruption, you may need to reset or reconfigure the equipment before you can
use the Service or Emergency Calling Service dialing.
External Devices
We recommend using good-quality external devices, such as headsets, cables, and connectors, that are shielded
against unwanted radio frequency (RF) and audio frequency (AF) signals.
Note
Not all Cisco IP Telephony products support external devices, cords or cables. For more information,
consult the documentation for your phone.
Depending on the quality of these devices and their proximity to other devices, such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or
more of these actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
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Product Safety and Security
Bluetooth Wireless Headset Performance
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• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of external devices, cables, and connectors.
Caution
In European Union countries, use only external speakers, microphones, and headsets that are fully compliant
with the EMC Directive [89/336/EC].
Bluetooth Wireless Headset Performance
The Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth
enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is
in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected
is used as the default.
Because there can be potential interference issues, Cisco recommends that you move 802.11b/g devices,
Bluetooth devices, microwave ovens, and large metal objects away from the wireless headset.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but
some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.
Power Information
Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your
Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can
be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.
FCC Compliance Statements
The Federal Communications Commission requires compliance statements for the following:
FCC Part 15.21 Statement
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End
users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter
must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other
antenna or transmitter.
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Product Safety and Security
FCC Receivers and Class B Digital Statement
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FCC Receivers and Class B Digital Statement
This product has been tested and complies with the specifications for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which is found by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment or devices
• Connect the equipment to an outlet other than the receiver's
• Consult a dealer or an experienced radio/TV technician for assistance
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing
import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority
to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible
for compliance with U.S. and local country laws. By using this product you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/
regulations/export-administration-regulations-ear.
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Product Safety and Security
Cisco Product Security Overview
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CHAPTER
14
Warranty
• Cisco One-Year Limited Hardware Warranty Terms, page 117
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.
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Warranty
Cisco One-Year Limited Hardware Warranty Terms
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