Cisco Systems 89450476 UC Phone User Manual PDF for entire User Guide

Cisco Systems Inc UC Phone PDF for entire User Guide

Contents

Users Manual-1

EFT DRAFT - CISCO CONFIDENTIALAmericas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)For Cisco Unified IP Phone 8941 and 8945
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Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 1EFT DRAFT - CISCO CONFIDENTIALContentsYour Phone 1Cisco Unified IP Phone 8941 1Phone Connections 1Footstand 3Buttons and Hardware 4Phone Screen 7Phone with a Single Line 7Phone with Multiple Lines 8Power-Save Mode 11Handset Rest 11Cisco Unified IP Phone 8945 12Phone Connections 12Bluetooth 14Footstand 15Buttons and Hardware 16Phone Screen 19Phone with a Single Line 19Phone with Multiple Lines 20Power-Save Mode 23Handset Rest 23Applications 25Phone Applications 25Call History 25View Call History 26View Call Record Details 26Filter Call History 26Dial From Call History 27Edit Number From Call History 27
2OL-23119-01EFT DRAFT - CISCO CONFIDENTIALClear Call History 27Delete Call Record From Call History 28Preferences 28Ringtones 28Brightness 28Camera Settings 29Bluetooth 30Accessories 30View Accessories List 30View Accessory Details 30Add Bluetooth Accessory 31Delete Bluetooth Accessory 31Connect Bluetooth Accessory 32Disconnect Bluetooth Accessory 32Administrator Settings 32Phone Information 32View Phone Information 33Contacts 35Phone Contacts 35Corporate Directory 35Search for and Dial a Contact 35Search for and Dial a Contact While on a Call 36Personal Directory 36Personal Directory Options 36Fast-Dial Codes with Personal Directory 38Messages 41Voice Messages 41Personalize Your Voicemail 41Check for Voice Messages 41Listen to Voice Messages 42Calling Features 43Feature Buttons and Softkeys 43Agent Greeting 44
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 3EFT DRAFT - CISCO CONFIDENTIALAnswer 44Answer Your Oldest Call First 45Auto Answer 45Auto Answer with Your Headset 45Auto Answer with Your Speakerphone 45Barge 45Add Yourself to a Call on a Shared Line 45Call Back 45Set up a Call Back Notification 46Call Forward All 46Forward Calls on Your Phone 47Call Park 47Park and Retrieve a Call Using Park 48Park and Retrieve a Call Using Assisted Directed Call Park 48Park and Retrieve a Call Using Manual Directed Call Park 48Call Pickup 49Answer a Call Using Pickup 50Answer a Call Using Group Pickup and a Group Pickup Number 50Answer a Call Using Group Pickup and a Phone Number 50Answer a Call Using Other Pickup 50Call Waiting 51Respond to a Call Waiting Notification 51Conference 51Add Another Party to Your Call to Create a Conference 51Join Calls Together in a Conference 52Swap Between Calls Before Completing a Conference 52View Conference Participants 52Remove Conference Participants 52Divert 53Divert a Call 53Do Not Disturb 53Turn DND On and Off 54Extension Mobility 54Enable Extension Mobility 54
4OL-23119-01EFT DRAFT - CISCO CONFIDENTIALFast Dial 54Place a Call with a Fast-Dial Button 55Hold 55Hold and Resume a Call 55Swap Between Holding and Active Calls 55Put a Call on Hold by Answering a New Call 55Determine if a Shared Line is on Hold 56Remote Hold 56Hold Reversion 56Respond to a Hold Reversion Notification 56Hunt Groups 56Sign In and Out of a Hunt Group 57Intercom 57Place a Dedicated Intercom Call 57Place a Dialable Intercom Call 57Receive an Intercom Call 58Line Status 58Line Status Indicators 58Malicious Call Identification 59Trace a Suspicious Call 59Meet Me 59Host a Meet-Me Conference 59Join a Meet-Me Conference 60Mobile Connect 60Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 60Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 61Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 61Hand Off an In-Progress Call From a Mobile Phone to Your Desk Phone 61Mute 61Mute Your Phone 62Mute Your Video 62On-hook Dialing 62Dial a Number On Hook 62Plus Dialing 62
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 5EFT DRAFT - CISCO CONFIDENTIALDialing an International Number 63Privacy 63Enable Privacy on a Shared Line 63Quality Reporting Tool 63Report Problems on Your Phone 64Redial 64Redial a Number 64Secure and Nonsecure Indication Tone 64Shared Lines 65Silent Monitoring and Recording 65Speed Dial 65Place a Call with a Speed-Dial Button 66Place a Call with a Speed-Dial Code 66Use a Speed-Dial Code On Hook 66Use a Speed-Dial Code Off Hook 66Transfer 66Transfer a Call to Another Number 67Swap Between Calls Before Completing a Transfer 67Web Dialer 67Use Web Dialer with Cisco Directory 67Use Web Dialer with Another Online Corporate Directory 68Set Up, View, or Change Web Dialer Preferences 68Sign Out of Web Dialer 69User Options 71User Options Web Pages 71Sign In and Out of User Options Web Pages 71Device 72Select a Device From the User Options Web Pages 72Customize Do Not Disturb Options 72Line Settings 73Set Up Call Forwarding Per Line 73Change the Voice Message Indicator Setting Per Line 73Change the Audible Voice Message Indicator Setting Per Line 74
6OL-23119-01EFT DRAFT - CISCO CONFIDENTIALChange the Ring Settings Per Line 74Change or Create a Line Text Label for Your Phone Display 74Speed Dial on the Web 75Set Up Speed-Dial Buttons 75Set Up Speed-Dial Codes 75Phone Services 75Subscribe to a Service 76Search for Services 76Change or End Services 76Change a Service Name 76Add a Service to an Available Programmable Feature Button 76User Settings 77Change Your Browser Password 77Change Your PIN 77Change the Language for Your User Options Web Pages 77Change the Language for Your Phone Display 78Directory 78Personal Address Book 78Add a New PAB Entry 78Search for a PAB Entry 78Edit a Personal Directory Entry 79Delete a Personal Directory Entry 79Assign a Feature Button for Personal Address Book 79Fast Dials 79Assign a Feature Button for Fast Dial 80Assign a Fast Dial Code to a PAB Entry 80Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 80Search for a Fast Dial Entry 80Edit a Fast Dial Phone Number 80Delete a PAB Entry 81Mobility Settings 81Add a New Remote Destination 81Create an Access List 82Plugins 83Access Plugins 83
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 7EFT DRAFT - CISCO CONFIDENTIALFAQs and Troubleshooting 85Frequently Asked Questions 85Troubleshooting Tips 87Personal Directory 88User Options 88Product Safety, Security, Accessibility, and Related Information 91Safety and Performance Information 91Power Outage 91External Devices 91Bluetooth Wireless Headset Performance 92FCC Compliance Statements 92FCC Part 15.21 Statement 92FCC RF Radiation Exposure Statement 92FCC Receivers and Class B Digital Statement 93Cisco Product Security 93Accessibility Features 93Additional Information 94Warranty 111Cisco One-Year Limited Hardware Warranty Terms 111Index 1
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Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 1EFT DRAFT - CISCO CONFIDENTIALYour PhoneThis chapter describes the features of the Cisco Unified IP Phones 8941 and 8945.Cisco Unified IP Phone 8941The Cisco Unified IP Phone 8941 provides these features: • Phone connections • Footstand • Buttons and hardware • Phone screen • Power-save mode • Handset restPhone ConnectionsYour system administrator can help you connect your phone to the corporate IP telephony network.
2OL-23119-01EFT DRAFT - CISCO CONFIDENTIAL1DC adapter port (DC48V) 5Computer port (10/100/1000 PC) connection2AC-to-DC power supply (optional) 6Handset connection3AC power wall plug (optional) 7Analog headset connection (headset optional)4Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled2369592345671
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 3EFT DRAFT - CISCO CONFIDENTIALFootstandIf your phone is placed on a table or desk, connect the footstand to the back of the phone. Note Connecting and disconnecting the footstand may require a little more force than you expect.1Insert the curved connectors into the lower slots.2Lift the footstand until the connectors snap into the upper slots.23696011222211
4OL-23119-01EFT DRAFT - CISCO CONFIDENTIALButtons and HardwareYour phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) is used to view calls on a line or access features such as speed dial or All Calls. (These buttons are also called Line buttons.)1Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. 1 212 11 810 7914131820191516174653236961
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 5EFT DRAFT - CISCO CONFIDENTIAL2Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone.3Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone screen.4Navigation pad and Select buttonThe two-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.The Select button (center of the Navigation pad) allows you to select a highlighted item as well as wake up the phone from deep sleep mode.The Select button is lit (white) when the phone is in power-save mode.5Conference button Creates a conference call.6Hold button Places a connected call on hold.7Transfer button Transfers a call.8Redial button Redials a call.9Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).10 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).If external speakers are connected, the Speakerphone button selects them as the default audio path.11 Video Mute button Mutes video from the phone screen during a video call.12 Mute button Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red.
6OL-23119-01EFT DRAFT - CISCO CONFIDENTIAL13 Headset button Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).14 Volume button Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).Silences the ringer on the phone if an incoming call is ringing.15 Messages button Auto-dials your voicemail system (varies by system).16 Applications button Opens the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, administrator settings, and phone information.17 Contacts button Opens the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory or corporate directory.18 Phone Speaker Speaker for the phone.19 Programmable feature buttons (also called Line buttons)Each corresponds with a phone line, speed dial, and calling feature.Pressing a button for a phone line displays the active calls for that line.Color LEDs indicate the line state: • Amber —Ringing call on this line • Green —Active or held call on this line • Red —Shared line in-use remotely20 Handset rest To rest the phone handset. When there is an incoming call, the LED in the handset rest flashes red. If there is a new voice message, the LED is lit red.
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 7EFT DRAFT - CISCO CONFIDENTIALPhone ScreenThe way that your system administrator sets up your phone determines what is displayed on your phone screen.Phone with a Single Line1Line label Displays the line phone information.2Header Displays the date and time, and information (such as phone number) about the selected line.(If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.)23699815234
8OL-23119-01EFT DRAFT - CISCO CONFIDENTIALPhone with Multiple LinesIf you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines. If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call. For more information, see your system administrator.3Session button label (for connected call)Displays information (such as phone number and duration) about a connected call on the line.The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM). 4Session button label (for held call)Displays information (such as phone number and duration) about a held call on the line.Pressing the corresponding session button resumes the held call.The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM). 5Softkeys Softkey options for the selected (highlighted) call only.If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 9EFT DRAFT - CISCO CONFIDENTIAL1Primary line label Displays information about the primary phone line.Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. 2Header Displays the date and time, and information (such as phone number) about the selected line.(If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.)3Session label (with Connected Call icon)Displays information (such as call status and duration) about a connected call associated with the selected line. 23699915234
10 OL-23119-01EFT DRAFT - CISCO CONFIDENTIAL4Session labels (with Held Call icons)Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.Pressing the session button next to a Held Call icon resumes the held call for that session.5Softkeys Softkey options for the selected call only.If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 11EFT DRAFT - CISCO CONFIDENTIALPower-Save ModeDepending on how your system administrator sets up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset.Handset RestYour system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.1Remove the handset from the cradle and pull the plastic tab from the handset rest.2Rotate the tab 180 degrees.3Hold the tab between two fingers, with the corner notches facing you. 4Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.21 31928974
12 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALCisco Unified IP Phone 8945The Cisco Unified IP Phone 8945 provides these features: • Phone connections • Bluetooth • Footstand • Buttons and hardware • Phone screen • Power-save mode • Handset restPhone ConnectionsYour system administrator can help you connect your phone to the corporate IP telephony network.
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 13EFT DRAFT - CISCO CONFIDENTIAL1DC adapter port (DC48V) 5Computer port (10/100/1000 PC) connection2AC-to-DC power supply (optional) 6Handset connection3AC power wall plug (optional) 7Analog headset connection (headset optional)4Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled2369592345671
14 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALBluetoothYour phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone. Related TopicsBluetooth Headsets, page 97
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 15EFT DRAFT - CISCO CONFIDENTIALFootstandIf your phone is placed on a table or desk, connect the footstand to the back of the phone.Note Connecting and disconnecting the footstand may require a little more force than you expect.1Insert the curved connectors into the lower slots.2Lift the footstand until the connectors snap into the upper slots.23696011222211
16 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALButtons and HardwareYour phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) is used to view calls on a line or access features such as speed dial or All Calls. (These buttons are also called Line buttons.)1Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. 1 212 11 810 7914131820191516174653236961
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 17EFT DRAFT - CISCO CONFIDENTIAL2Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone.3Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone screen.4Navigation pad and Select buttonThe two-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.The Select button (center of the Navigation pad) allows you to select a highlighted item as well as wake up the phone from deep sleep mode.The Select button is lit (white) when the phone is in power-save mode.5Conference button Creates a conference call.6Hold button Places a connected call on hold.7Transfer button Transfers a call.8Redial button Redials a call.9Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number).10 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).If external speakers are connected, the Speakerphone button selects them as the default audio path.11 Video Mute button Mutes video from the phone screen.12 Mute button Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red.
18 OL-23119-01EFT DRAFT - CISCO CONFIDENTIAL13 Headset button Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).14 Volume button Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).Silences the ringer on the phone if an incoming call is ringing.15 Messages button Auto-dials your voicemail system (varies by system).16 Applications button Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.17 Contacts button Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history.18 Phone Speaker Speaker for the phone.19 Programmable feature buttons (also called Line buttons)Each corresponds with a phone line, speed dial, and calling feature.Pressing a button for a phone line displays the active calls for that line.If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). Then it is recommended that you keep your phone in the All Calls view.Color LEDs indicate the line state: • Amber —Ringing call on this line • Green —Active or held call on this line • Red —Shared line in-use remotely(The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) 20 Handset rest To rest the phone handset. When there is an incoming call, the LED in the handset rest flashes red. If there is a new voice message, the LED is lit red.
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 19EFT DRAFT - CISCO CONFIDENTIALPhone ScreenThe way that your system administrator set up your phone determines what is displayed on your phone screen.Phone with a Single Line23699815234
20 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALPhone with Multiple LinesIf you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call. For more information, see your system administrator.1Line label Displays the line phone information.2Header Displays the date and time, and information (such as phone number) about the selected line.3Session button label (for connected call)Displays information (such as phone number and duration) about a connected call on the line.The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM). 4Session label (for held call)Displays information (such as phone number and duration) about a held call on the line.Pressing the corresponding session button resumes the held call.The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM). 5Softkeys Softkey options for the selected (highlighted) call only.If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 21EFT DRAFT - CISCO CONFIDENTIAL1Primary line label Displays information about the primary phone line.Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. 2Header Displays the date and time, and information (such as phone number) about the selected line.3Session label (with Connected Call icon)Displays information (such as call status and duration) about a connected call associated with the selected line. The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM). 23699915234
22 OL-23119-01EFT DRAFT - CISCO CONFIDENTIAL4Session label (with Held Call icon) Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.Pressing the session button next to a Held Call icon resumes the held call for that session.The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM). 5Softkeys Softkey options for the selected call only.If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the softkey options may change.
Your PhoneCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 23EFT DRAFT - CISCO CONFIDENTIALPower-Save ModeDepending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset.Handset RestYour system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.1Remove the handset from the cradle and pull the plastic tab from the handset rest.2Rotate the tab 180 degrees.3Hold the tab between two fingers, with the corner notches facing you. 4Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.21 31928974
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Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 25EFT DRAFT - CISCO CONFIDENTIALApplicationsPhone ApplicationsPhone applications allow you to access the following: • Call History • Preferences • Accessories (For Cisco Unified IP Phone 8945 only.) • Administrator Settings (for system administrators only). • Phone Information Call HistoryCall History allows you to view information about the last 150 calls on your phone. Individual calls and call groups are listed chronologically from the most recent call to the oldest one. (If your phone has multiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped from the history.) In the Call History screen, the line information, such as “Line: 5623,” is shown in the upper right corner to indicate the line name or number for which the call history is displayed.For each call record or call group, an icon to the left of the caller ID shows the call type: • Received— • Placed— • Missed—If the caller ID is unavailable, “Unknown” is displayed, and the phone number is listed.Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated . For each group, the time of the latest call and the number of calls, such as “(3),” are displayed: • Incoming (Received) and outgoing (Placed) calls are grouped together. • Missed calls are grouped together in a separate group.For each individual card record or call group, the phone number is listed in blue and is contact sensitive for touch dialing.
26 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALHunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call, and these calls are not grouped even when they are next to each other in the list. A (plus) + symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator.View Call History1. Press the Applications button .2. Select Call History. (Use the Navigation pad and Select button to scroll and select a call record or call group.)3. Press the Exit softkey to return to the Applications screen.View Call Record Details1. Press the Applications button .2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)3. Select a call record or group and press the Details softkey (you may need to press More softkey first). –For each individual call, the Details screen displays the line information in the upper right corner, such as “Line: 5782,” and the call name, call number, alternate number (if available), call disposition (call type), call duration, and time of the call. –For each call group, the details shown are the same as for an individual call. The only difference is that the multiple call-related information is shown, such as call disposition (call type), call duration, and time of call, because this is a group of calls (Placed/Received or Missed). (In a group of Missed calls, individual records show no call duration.) –For each multiparty or hunt group call, the Details screen displays the line information in the upper right corner. For the caller ID and number listed at the top of the screen, the call name, call number, alternate number, and as applicable, the hunt group information, if available.4. Press the return softkey to return to the Call History screen. 5. Press the Exit softkey to return to the Applications screen.6. While on a connected call, press the Show Details softkey to show the Call Details screen. This screen displays single call information and call duration and is updated each second.Filter Call History1. Press the Applications button .2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)The default view in Call History is for “All Calls,” which is shown at the top of the screen. The line information, such as “Line: 5623,” is shown in the upper right corner.
ApplicationsCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 27EFT DRAFT - CISCO CONFIDENTIAL3. To sort calls for a specific phone line, select that phone line and view the individual calls or calls groups for that line.4. To sort by missed calls for the selected line, press the Missed Calls softkey.5. Press the Exit softkey to return to the Applications screen.Dial From Call History1. Press the Applications button .2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)3. From the Call History screen, select the call record that you want to dial and do one of the following: –Press the Call softkey. –Pick up the handset. –Press the Select button. –Press the Speakerphone button or Headset button .4. When the phone is in idle, you can press the up arrow on the Navigation pad to display the Call History screen.Edit Number From Call History1. Press the Applications button .2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)3. Highlight the call record that you want to edit.4. Press the EditDial softkey. (You may need to press More softkey first.)5. Press the up or down arrow on the Navigation bar to move the cursor to the desired location. 6. Press the softkey to delete numbers on the left of the cursor.7. Press the Call softkey to dial the new edited number.8. Press the return softkey to return the Call History screen.Clear Call History1. Press the Applications button .2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)3. Press the Clear List softkey to clear the entire call history on the phone.4. Press the Exit softkey to return to Applications screen.
28 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALDelete Call Record From Call History1. Press the Applications button .2. Select Call History. (Use the Navigation pad and Select button to scroll and select.)3. Highlight the individual call record or call group that you want to delete.4. Press the Delete softkey. (You may need to press More softkey first.)For a call group, pressing Delete deletes all calls in the group. A Delete Record alert message appears to verify that you want to delete the entire group of calls. 5. Press the Cancel softkey if desired.6. Press the Exit softkey to return to Applications screen.PreferencesPreferences allows you to set user preferences for the following items: • Ringtone • Brightness • Camera Settings • BluetoothRingtonesYou can choose the ringtone, per line, that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, see your system administrator.Change Ringtone for a Line1. Press the Applications button .2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)3. Select Ringtone.4. Highlight a ringtone.5. Press Select button or Edit softkey.6. Press the Play softkey to play the sample ringtone.7. Press the Set softkey to apply the ringtone.8. Press the return softkey to return to the Preferences screen.BrightnessYou can adjust your phone screen brightness level.
ApplicationsCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 29EFT DRAFT - CISCO CONFIDENTIALAdjust the Brightness1. Press the Applications button .2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)3. Select Brightness. –To increase brightness, press the up arrow on the Navigation pad. –To decrease brightness, press the down arrow on the Navigation pad.4. Press the Save softkey to set the brightness, or press the Cancel softkey to exit.Camera SettingsYou can change the phone camera settings by selecting the available options - Auto Transmit Video and Brightness.Enable Auto Transmit VideoYou can transmit the video automatically whenever a call is initiated or accepted. Note If a video transmission is in progress, the camera LED turns green and when on video mute it turns red. The LED is turned off when the camera is not in use.1. Press the Applications button .2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)3. Select Camera Settings > Auto Transmit Video option.4. Click Yes to enable automatic video transmission and No to disable the feature.5. Press the Apply softkey to apply the feature, or press the return softkey to return to the Set-up screen.Adjust BrightnessYou can set the brightness of the camera.1. Press the Applications button .2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)3. Select Camera Settings > Brightness option.4. Select Brightness. –To increase brightness, press the up arrow on the Navigation pad. –To decrease brightness, press the down arrow on the Navigation pad.5. Press the Save softkey to set the brightness, or press the Exit softkey to return to the Setup screen.
30 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALBluetoothIf your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone.Turn On Bluetooth(For Cisco Unified IP Phone 8945 only.)1. Press the Applications button .2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)3. Select Bluetooth.4. Press the Yes softkey. The Bluetooth icon appears on the phone screen header.To add a Bluetooth accessory from this screen, select Bluetooth again.Turn Off Bluetooth (For Cisco Unified IP Phone 8945 only.)1. Press the Applications button .2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.)3. Select Bluetooth.4. Press the No softkey. The Bluetooth icon disappears from the phone screen header.AccessoriesYou can connect external hardware to your phone using either the headjack or Bluetooth. The accessory list, by default, contains an analog headset that can be set up to enable wideband.View Accessories List1. Press the Applications button .2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)A list of phone accessories is displayed.3. Press the Exit softkey to return to the Applications screen.View Accessory Details1. Press the Applications button .2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)
ApplicationsCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 31EFT DRAFT - CISCO CONFIDENTIALA list of phone accessories is displayed.3. Select an accessory from list and press the Details softkey.The phone screen displays the details of selected accessory. The information displayed on the phone screen depends on the accessory selected. Most of the accessories provide these details: –Device Name –Device Type –Configured Status4. Press the Setup softkey to configure the selected accessory for your phone.5. Press the Exit softkey to return to the Applications screen.Add Bluetooth Accessory(For Cisco Unified IP Phone 8945 only.)Before You BeginBefore you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from the Bluetooth accessory manufacturer.1. Press the Applications button .2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)3. Select Add Bluetooth Accessory.The phone searches for discoverable accessories that are supported. When an accessory is found, it is added to the list in the Adding Bluetooth Accessory screen.4. Select the accessory and press the Connect softkey.5. The phone automatically attempts to connect the accessory using a Bluetooth device PIN of “0000.” If your accessory requires a different PIN and the Adding PIN screen appears, enter the PIN for your accessory.When the connection is completed, the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory.Delete Bluetooth Accessory(For Cisco Unified IP Phone 8945 only.)1. Press the Applications button .2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)3. Select a Bluetooth accessory and press the Delete softkey.The Bluetooth accessory will be disconnected (if it was connected) and removed from the Accessories list.
32 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALConnect Bluetooth Accessory(For Cisco Unified IP Phone 8945 only.)Before You BeginBefore you can connect a Bluetooth accessory, it must be already added as an accessory to the phone.1. Press the Applications button .2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)3. Select a Bluetooth accessory and press the Connect softkey.When the connection is completed, the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory.Disconnect Bluetooth Accessory(For Cisco Unified IP Phone 8945 only.)1. Press the Applications button .2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.)3. Select a Bluetooth accessory and then press the Disconnect softkey.Administrator SettingsFor information on accessing and changing the Administrator Settings, see your system administrator.Phone InformationPhone Information allows you to view the model information for your phone: • Model Number • IP Address • Host Name • Active Load • Last Upgrade • Active Server • Stand-by Server
ApplicationsCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 33EFT DRAFT - CISCO CONFIDENTIALView Phone Information1. Press the Applications button .2. Select Phone Information. (Use the Navigation pad and Select button to scroll and select.)3. Press the Exit softkey to return to the Applications screen.
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Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 35EFT DRAFT - CISCO CONFIDENTIALContactsPhone ContactsThe Cisco Unified IP Phone 8941 and 8945 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal DirectoryYou may see other directories listed in Contacts. For more information, see your system administrator.Corporate DirectoryThe corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory. You can dial calls from your corporate directory: • When you are not on another call. • When you are on another call.Search for and Dial a Contact1. Press the Contacts button . 2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select one or all of these search criteria to search for a co-worker: –First Name –Last Name4. Enter the search criteria information, press the Submit softkey, and select a contact.5. To dial, perform any of these actions: –Press the Dial softkey. –Press the Select button. –From the keypad, press the number that is displayed in the upper right-hand corner of the contact label. –Press the Speakerphone button .
36 OL-23119-01EFT DRAFT - CISCO CONFIDENTIAL –Press the Headset button . –Pick up the handset.Search for and Dial a Contact While on a Call1. Press the Contacts button . 2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select one or both of these search criteria to search for a co-worker: –First Name –Last Name4. Enter the search criteria information and press the Search softkey.5. Press the Dial softkey. The first call gets automatically put on hold while the second call gets dialed.Personal DirectoryThe personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast dialing.There are two ways you can set up and maintain your personal directory: • Phone—Using your phone, you can: –Set up and use Personal Directory –Assign and use fast-dial codes • User Options Web Pages—Using User Options web pages, you can also set up and use your personal directory.Related TopicsUser Options, page 71Personal Directory OptionsFrom your phone, you can use personal directory options to: • Sign in and out • Add an entry • Search for an entry • Dial a number • Delete an entry • Edit an entry
ContactsCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 37EFT DRAFT - CISCO CONFIDENTIALSign In and Out of Personal Directory1. Press the Contacts button . 2. Select Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Enter your user ID and PIN (provided by your system administrator) and then press the Submit softkey.4. Select Log Out.5. Press the Select softkey.6. Press the OK softkey to sign out.You are logged out automatically after a certain amount of time. This time limit can vary. For more information, see your system administrator.Add a Personal Directory Entry1. Press the Contacts button .2. Sign in to Personal Directory.3. Select Personal Address Book; the Search for an entry screen displays.4. Press the Submit softkey.5. Press the New softkey (you may need to press the More softkey first).6. Enter the nickname information (you can also enter a name).7. Press the Phones softkey and enter the phone numbers.Include any required access codes such as a 9 or 1.8. Press the Submit softkey to add the entry to your personal directory.Search for an Entry in Personal Directory1. Press the Contacts button .2. Sign in to Personal Directory.3. Select Personal Address Book.4. Select one, all, or none of these criteria to search for an entry: –Last Name –First Name –Nickname5. Enter the search criteria information and then press the Submit softkey. The name displays.
38 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALDial a Number from Personal Directory1. Press the Contacts button .2. Sign in to Personal Directory.3. Select Personal Address Book and search for an entry.4. Select the personal address book entry that you want to dial.5. Press the Dial softkey.Delete a Personal Directory Entry1. Press the Contacts button .2. Sign in to Personal Directory.3. Select Personal Address Book and search for an entry.4. Press the Select softkey.5. Press the Edit softkey.6. Press the Delete softkey. (You may need to press the More softkey first.)7. Press the OK softkey to confirm the deletion.Edit a Personal Directory Entry1. Press the Contacts button .2. Sign in to Personal Directory.3. Select Personal Address Book and search for an entry.4. Press the Select softkey. 5. Press the Edit softkey.6. Modify the entry information.7. Press the Phones softkey to modify a phone number. 8. Press the Update softkey.Fast-Dial Codes with Personal DirectoryUsing the phone, you can: • Assign a fast-dial code to a Personal Directory entry • Place a call using a fast-dial code • Delete a fast-dial code
ContactsCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 39EFT DRAFT - CISCO CONFIDENTIALAssign a Fast-Dial Code to a Personal Directory Entry1. Press the Contacts button . 2. Sign in to Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select Personal Address Book.4. Enter the name information and press the Submit softkey.5. Press the Select softkey and then press the FastDial softkey.6. Select a number and press the Select softkey.7. Scroll to an unassigned fast-dial index. (You may have to press the Next softkey to get to more fast-dial indexes.)8. Press the Select softkey.Place a Call Using a Fast-Dial Code1. Press the Contacts button .2. Sign in to Personal Directory.3. Select Personal Fast Dials and scroll to a fast-dial code.(You may have to press the Next softkey to get to more fast-dial codes.)4. Select the fast-dial code you want to dial and press the Dial softkey.Delete a Fast-Dial Code1. Press the Contacts button .2. Sign in to Personal Directory.3. Select Personal Fast Dials and search for a fast-dial code.4. Select the fast-dial code that you want to delete and press the Remove softkey.(You may need to press the More softkey first.)5. Select the index to delete.6. Press the Remove softkey.
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Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 41EFT DRAFT - CISCO CONFIDENTIALMessagesVoice MessagesVoice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. You can: • Personalize your voicemail • Check for voice messages • Listen to voice messagesPersonalize Your VoicemailPress the Messages button , then follow the voice prompts.Check for Voice MessagesCheck for voice messages in any of these ways: • Look for a solid red light on your handset.You can set up the visual message waiting lamp using your User Options Web pages. • Look for a Message icon on a line label.The red background indicates that there are new voice messages.When you select a line with a Message icon, a Voicemail icon displays on the right side of the phone screen.Depending on your voicemail system, you might see a count of your new voice messages on the Message icon and Voicemail icon .If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign.If call forwarding is set up on a line that has new voice messages, the Call Forward icon replaces the Message icon on the line label. • Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a call.
42 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALThe stutter tone is line-specific. You hear it only when using the line that has new voice messages.You can set up audible message waiting tones using your User Options Web pages.Related Topics • Change the Audible Voice Message Indicator Setting Per Line, page 74 • Change the Voice Message Indicator Setting Per Line, page 73Listen to Voice Messages1. To listen to voice messages, do one of the following: • Press the Messages button . • Select a line with a Message icon and press the Session button next to the Voicemail icon .2. Follow the prompts to listen to your voice messages.After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 43EFT DRAFT - CISCO CONFIDENTIALCalling FeaturesFeature Buttons and SoftkeysDepending on how your system administrator set up your phone, some features included in this guide may not be available to you. This table provides information about some of the features that are available on softkeys and dedicated feature buttons and some that your system administrator sets up on programmable feature buttons.Feature NameDedicated Feature ButtonProgrammable Feature Button SoftkeyAnswer XCall Back X XCall Forward All X XCall Park X XCall Park Line Status XCall Pickup XCall Pickup Line Status XConference X X (available while on a conference only)Divert XDo Not Disturb XGroup Pickup XHold XHunt Groups XIntercom XMalicious Call Identification (MCID)X
44 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALAgent GreetingThe Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple ones as needed.When a customer calls, both callers hear the prerecorded greeting. The agent can remain on mute until the greeting ends or answer the call over the greeting.For more information, see your system administrator.AnswerAnswer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are always given priority over Held or Park Reversion calls.Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines.Meet Me XMobile Connect XMute (Audio) XMute (Video) XOther Pickup XPrivacy XQuality Reporting Tool (QRT) XRedial XSpeed Dial X XSpeed Dial Line Status XTransfer X X (available during a transfer only)Feature NameDedicated Feature ButtonProgrammable Feature Button Softkey
Calling FeaturesCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 45EFT DRAFT - CISCO CONFIDENTIALAnswer Your Oldest Call FirstTo answer the oldest incoming call first, press the Answer button. Auto AnswerAuto Answer prompts your phone to automatically answer incoming calls after one ring.Your system administrator sets up Auto Answer to work with either your speakerphone or headset.Auto Answer with Your HeadsetIf Auto Answer with Headset is active and configured, the Headset button is illuminated and headset connected, incoming call is answered with the headset. Otherwise, calls ring normally and you must manually answer them. To keep the Headset button illuminated, use buttons and softkeys (instead of the Headset button) to place and end calls. Your administrator has to set headset as the default audio path for auto answer. Auto Answer with Your SpeakerphoneKeep the handset in the cradle and the Headset button unlit. Otherwise, calls ring normally and you must manually answer them.BargeThe barge feature allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference and add new participants.Add Yourself to a Call on a Shared LinePress the red line button for the shared line. You are added to the call.Call BackCall Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available.Call Back, which is available as a softkey, may also be available as a feature button. See your system administrator for additional information.
46 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALSet up a Call Back Notification1. Press the Callback softkey while listening to the busy tone or ring sound.A confirmation screen displays on the phone.2. Press the Exit softkey to exit the confirmation screen, if desired.Your phone alerts you when the line is free.3. Press the Dial softkey to place the call again, if desired.Call Forward AllCall Forward All allows you to forward calls from any line on your phone to another number.You can set up Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to your User Options web pages.There are two types of call-forwarding features that your system administrator may set up on your phone: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. • Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from your User Options web pages.When forwarding calls from your phone: • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. • Your system administrator can set up other call-forward options that do the following: –Allow calls placed from the call forward target number to your phone to ring through, rather than be forwarded. –Prevent you from creating a call-forward loop or exceeding the maximum number of links in a call forwarding chain.Related TopicsSet Up Call Forwarding Per Line, page 73
Calling FeaturesCisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 47EFT DRAFT - CISCO CONFIDENTIALForward Calls on Your Phone1. On any idle line from which you want to forward your calls, press the Forward All softkey.2. Enter a phone number, or select an entry from the Call History list. (Depending on how your voicemail system is set up, you may be able to press the Messages button to forward all calls to voicemail.)Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded.3. To verify that your calls are forwarded, look for: –A Forward All icon in the line label. –The forwarding information in the header.4. To cancel call forwarding, press the Forward Off softkey.To set up conditional call forwarding, go to your User Options Web pages.Call ParkCall Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from another phone (such as a phone at a coworker’s desk or in a conference room).There are two ways you can park a call: • Park—Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system. • Directed Call Park—Allows you to park and retrieve an active call in two different ways: –Assisted Directed Call Park—Allows you to park an active call by pressing a feature button, which your system administrator sets up as a speed dial line. With this type of directed call, you can monitor the status of the line (in-use, idle, or Do Not Disturb) using Line Status indicators. –Manual Directed Call Park—Allows you to park an active call by transferring it to a Directed Call number, which your system administrator sets up. You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator) and then dialing the Directed Call number you used to park the call. Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both.Related TopicsLine Status, page 58
48 OL-23119-01EFT DRAFT - CISCO CONFIDENTIALPark and Retrieve a Call Using Park1. During a call, press the Park softkey, then hang up.Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press the Resume softkey to resume the call on your phone.2. From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve the call.If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can: –Press the Answer softkey to answer the call on your phone. –Retrieve the call from another phone.If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park.Park and Retrieve a Call Using Assisted Directed Call Park1. During a call, press a Directed Call Park button displaying an idle Line Status indicator.2. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:a. Enter the park retrieval prefix.b. Dial the Directed Call number.For example, if the park retrieval prefix is “99” and the Directed Call number is “1234,” enter 991234.If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can: –Press the Resume softkey to resume the call on your phone. –Retrieve the call from another phone.If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail.Park and Retrieve a Call Using Manual Directed Call Park1. During a call, press the Transfer button .2. Enter the Directed Call number where you will park the call.3. Press Transfer again to finish parking the call, then hang up.

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