Cisco Systems Communication Manager 9971 Users Manual Unified IP Phone 8961, 9951, And Administration Guide For Communications 8.0 (SIP)
8961 to the manual aeb76cd2-93ea-452a-83c6-81caf727e4b9
2015-01-05
: Cisco-Systems Cisco-Systems-Communication-Manager-9971-Users-Manual-202141 cisco-systems-communication-manager-9971-users-manual-202141 cisco-systems pdf
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IN-1
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
INDEX
Numerics
802.11a standard 6-3
802.11b standard 6-3
802.11d standard 6-3
World Mode 6-4
802.11e standard 6-3
802.11g standard 6-3
802.11i standard 6-3
802.1X
authentication server 1-23
authenticator 1-23
description 1-12
network components 1-23
supplicant 1-23
Troubleshooting 12-9, 12-10
802.1X Authentication 7-13
802.1X authentication and status 7-15
802.1X Authentication menu
options 7-15
Device Authentication 7-15
EAP-MD5 7-15
A
Access Information web page 11-2, 11-8
accessory
headsets 3-4
KEM 3-4
support 3-4
access port
configuring 7-6
connecting 3-12
forwarding packets to 11-8
access to phone settings 7-2
adding
Cisco Unified IP Phones manually 2-13
Cisco Unified IP Phones using autoregistration 2-11
users to Cisco Unified Communications
Manager 8-34
Admin. VLAN ID 7-5
AdvanceAdhocConference service parameter 8-9
AES
encryption description 6-13
agent greeting 8-2
All Calls 8-2
Alternate TFTP 7-11
Analog RJ11 headsets 3-7
anonymous call bock telephony features
anonymous call block 8-3
Answer (oldest call) 8-3
AP
associating 6-8
Cisco Aironet Access Point 6-8
description 6-8
Assisted Directed Call Park 8-3
audible message waiting indicator 8-14
authentication 1-16
authentication server, in 802.1X 1-23
authenticator, in 802.1X 1-23
auto answer 8-3
auto dial 8-3
automatic port synchronization 8-4
autoregistration
using 2-11
auxiliary VLAN 2-3
Index
IN-2
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
auxiliary VLAN, description 6-9
B
background image
configuring 9-5
creating 9-4
custom 9-4
List.xml file 9-4
PNG file 9-4, 9-5
barge 1-24, 8-4
call security restrictions 1-21
block external to external transfer 8-5
Bluetooth
adding headset 3-9
Bluetooth technology
using Bluetooth wireless headsets 3-8
BootP 1-11
Bootstrap Protocol (BootP) 1-11
Busy Lamp Field (BLF) 1-30
Busy Lamp Field (BLF) Pickup 8-5
Busy Lamp Field (BLF) speed dial 8-5
C
cable lock, connecting to phone 3-20
call
security interactions 1-21
Call Back 8-5
call display restrictions 8-5
caller ID 8-8
caller ID blocking 8-8
call forward 8-6
call forward all 8-6
call forward busy 8-6
call forward no answer 8-6
call forward no coverage 8-6
destination override 8-6
loop breakout 8-6
loop prevention 8-6
notification 8-6
call forward destination override 8-7
call park 8-6
call security restrictions using Barge 1-21
call statistics 10-11
call waiting 8-7
CAPF (Certificate Authority Proxy Function) 1-19
CAST 1-11
cell phone interference 1-2
Cisco Discovery Protocol
See CDP
Cisco Unified Communications Manager
adding phone to database of 2-10
interacting with 6-11
interactions with 2-2
required for Cisco Unified IP Phones 3-2
Cisco Unified Communications Manager Administration
adding telephony features using 8-2
Cisco Unified IP Phone
adding manually to Cisco Unified Communications
Manager 2-13
adding to Cisco Unified Communications
Manager 2-10
cleaning 12-17
configuration checklist 1-25
configuration requirements 1-24
configuring user services 8-33
installation checklist 1-28
installation overview 1-24, 1-28
installation requirements 1-24
modifying phone button template 8-29
mounting to wall 3-20
power 2-3
registering 2-10
registering with Cisco Unified Communications
Manager 2-11
resetting 12-15
technical specifications C-1
Index
IN-3
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
using LDAP directories 8-27
web page 11-1
Cisco Unified Video Camera 5-1
attaching to the phone 5-2
configuration 5-1
post installation 5-4
cleaning the Cisco Unified IP Phone 12-17
Clear List softkey 10-3, 10-8, 10-9
Client Matter Code (CMC) 8-9
conference 8-9
secure 1-20
configuration file
creating 12-5
encrypted 1-19
modifying 9-1
overview 2-7
XmlDefault.cnf.xml 2-7
configuring
LDAP directories 8-27
overview 1-24
personal directories 8-27
phone button template 8-29
user features 8-34
connecting
handset 3-12
headset 3-12
to a computer 3-12
to the network 3-12
connecting IP Phones to other IP Phones (daisy
chaining) 12-10
Current Access Point 10-15
Current Access Point screen 10-15
custom phone rings
about 9-2
creating 9-2, 9-3, 9-5
PCM file requirements 9-3
D
data VLAN 2-3
Debug Display web page 11-3, 11-11
Default Router 7-10
Denial of Service attacks
disabling SSH 9-11
Device Authentication 7-15
device authentication 1-18
Device Configuration menu
displaying 7-2
Device Information web page 11-2, 11-4
DHCP 7-10
description 1-11
troubleshooting 12-7
DHCP Address Released 7-12
DHCP IP address 12-12
directed call park 8-10
directory numbers, assigning manually 2-13
direct-sequence spread spectrum (DSSS) 6-6
disabling phone display 9-7
distinctive ring 8-18
DND 8-11
DNS server
troubleshooting 12-8
verifying settings 12-4
DNS Server 1-5 7-10
documentation
additional i-xiii
Domain Name 7-4, 7-8
Domain Name System (DNS) 7-4, 7-8
Domain Name System (DNS) server 7-10
do not disturb 8-11
E
EAP-MD5 7-15
Device ID 7-15
Realm 7-15
Index
IN-4
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Shared Secret 7-15
encrypted configuration files 1-19
encryption 1-16
media 1-18
signaling 1-19
EnergyWise
configuration 9-8
description 2-4
enterprise parameters
call forward 8-36
call forward options 8-36
user options web page defaults 8-36
error messages, used for troubleshooting 12-3
Ethernet Information web page 11-2, 11-8
Ethernet Setup menu
about 7-4
Ethernet statistics 10-7
Ethernet Statistics screen 10-7
external power 2-4
F
fast dials
address book 8-30
fast dial service 8-11
features
configuring on phone, overview 1-15
configuring with Cisco Unified Communications
Manager, overview 1-15
informing users about, overview 1-16
file authentication 1-18
file format
List.xml 9-4
RingList.xml 9-2
Forced Authorization Code (FAC) 8-11
G
G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1
G.729 1-1
G729a 1-1
G729ab 1-1
G729b 1-1
H
handset
connecting 3-12
handsfree 3-8
handsfree profile 3-8
headset
audio quality 3-11
Bluetooth 3-9
connecting 3-6
disabling 3-6
quality 3-11
USB 3-6
using 3-5
wired 3-6
wireless 3-8
headset port 3-12
hold 8-12
hold reversion 8-12
http 11-3
HTTP, description 1-12
https 11-3
HTTPS, description 1-12
hunt group
sign out of hunt groups 8-14
Hypertext Transfer Protocol
See HTTP
I
idle display
configuring 9-7
viewing settings 9-7
Index
IN-5
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
XML service 9-7
image authentication 1-18
Incoming Call Toast Timer 8-39
installing
Cisco Unified Communications Manager
configuration 3-2
network requirements 3-1
preparing 2-10
requirements, overview 1-24
intercom 8-13
interference, cell phone 1-2
Internet Protocol (IP) 1-12
IP Address 7-10
IP address, troubleshooting 12-3
IPv4 Setup 7-4, 7-7
K
Key Expansion Module
configuration 4-5
support by phone model 4-1
L
LDAP directories, using with Cisco Unified IP
Phone 8-27
LEAP
description 6-12
light extensible authentication protocol, See LEAP
line buttons 8-11
lines
buttons for 8-11
Line Select 8-13
Line select for voice messages 8-13
Line Status 1-30
List.xml file 9-4
LLDP-PoE 8-17
Locale Installer B-1
localization
Installing the Cisco Unified Communications Manager
Locale Installer B-1
logging, missed call 8-14
M
MAC address 2-14
malicious caller identification (MCID) 8-14
manufacturing installed certificate (MIC) 1-18
media encryption 1-18
meet-me conference 8-14
Message Indicators 1-30
message waiting 8-14
Message Waiting Indicator (MWI) 1-30
Message Waiting Lamp 1-30
metrics, voice quality 10-12, 11-12
MIC 1-18
missed call logging 8-14
mobile connect 8-15
mobile voice access 8-15
Mode 7-13
Model Information screen 10-1
monitoring and recording 8-21
multiple calls per line appearance 8-15
music-on-hold 8-15
mute 8-15
N
native VLAN 2-3
Network Configuration web page 11-2
network connectivity, verifying 12-3
networking protocol
802.1X 1-12
BootP 1-11
CAST 1-11
CDP 1-11
DHCP 1-11
HTTP 1-12
Index
IN-6
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
IP 1-12
RTCP 1-13
RTP 1-13
SIP 1-13
TCP 1-13
TFTP 1-14
UDP 1-14
network outages, identifying 12-6
network port
configuring 7-6
connecting to 3-12
network protocol
LEAP 6-12
network requirements, for installing 3-1
Network Setup configuration menu
displaying 7-2
IPv4 menu options
Alternate TFTP 7-11
Default Router 7-10
DHCP 7-10
DHCP Address Released 7-12
DNS Server 1-5 7-10
IP Address 7-10
Subnet Mask 7-10
TFTP Server 1 7-11
TFTP Server 2 7-12
options
Admin. VLAN ID 7-5
Domain Name 7-4, 7-8
Operational VLAN ID 7-4
PC Port Configuration 7-6
PC VLAN 7-5
SW Port Configuration 7-6
overview 7-1
Network Setup menu
options
CDP on PC port 11-8
CDP on switch port 11-8
Network Setup web page 11-5
network statistics 11-8
Network web page 11-2, 11-8
O
onhook predialing 8-15
open authentication, description 6-11
Operational VLAN ID 7-4
options
enterprise parameters
user options web page defaults 8-36
orthogonal frequency division multiplexing (OFDM) 6-6
P
Park Monitoring 8-15
park monitoring
directory number configuration window 8-25
setting service parameters 8-24
PCM file requirements, for custom ring types 9-3
PC Port Configuration 7-6
PC VLAN 7-5
personal address book
phone button template 8-30
personal directories, configuring 8-27
phone button template 8-29
modifying
for personal address book or fast dials 8-30
phone display
disabling 9-7
phone hardening 1-19
phone lines
buttons for 8-11
phone settings access 7-2
physical connection, verifying 12-6
plus dialing 8-16
PNG file 9-4, 9-5
PoE 2-4
Index
IN-7
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
ports
access 3-3
network 3-3
power
EnergyWise configuration 9-8
EnergyWise description 2-4
external 2-3, 2-4
for the phone 2-3
outage 2-4
PoE 2-4
power negotiation over LLDP 2-6
power over Ethernet
See PoE
Power Save Plus
See EnergyWise
power source
causing phone to reset 12-8
power injector 2-4
presence-enabled directories 8-17
privacy 8-17
Private Line Automated Ringdown (PLAR) 8-17
programmable button 1-30
description of 8-11
Programmable Feature Button 1-30
Programmable Line Key (PLK) 1-30
protected call
description 1-21
protected calling
description 8-17
Q
Quality of Service (QoS) 6-9
Quality Reporting Tool (QRT) 8-18, 12-16
R
RADIUS server authentication, description 6-12
Real-Time Control Protocol
See RTCP
Real-Time Transport Protocol
See RTP
received signal strength indicator, See RSSI
redial 8-18
remote port configuration 8-18
Report Quality softkey 8-18, 12-16
reset settings on phone 12-15
resetting
Cisco Unified IP Phone 12-15
continuously 12-6
intentionally 12-7
RingList.xml file format 9-2
ring setting 8-18
RSSI, description 6-8
S
secure and nonsecure indication tone 8-19
secure conference 8-20
description 1-20
establishing 1-20
identifying 1-20
restrictions 1-21, 1-22
security restrictions 1-22
Secure SRST 1-19
securing the phone with a cable lock 3-20
security
AES encryption 6-13
CAPF (Certificate Authority Proxy Function) 1-19
device authentication 1-18
encrypted configuration file 1-19
file authentication 1-18
image authentication 1-18
media encryption 1-18
open authentication 6-11
phone hardening 1-19
RADIUS server authentication 6-12
Index
IN-8
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
security profiles 1-19, 1-20
shared key authentication 6-12
signaling authentication 1-18
signaling encryption 1-19
static WEP encryption 6-13
TKIP encryption 6-13
WLAN overview 6-11
WPA authentication 6-12
Security Configuration menu (on Settings menu)
options
LSC 7-13
Trust List 7-13
security profiles 1-19, 1-20
Security Setup configuration menu
802.1X Authentication 7-13
overview 7-1
Security Setup configuration menu (on Settings menu)
about 7-13
services
configuring for users 8-33
description 8-20
subscribing to 8-33
Services URL button 8-20
shared key authentication, description 6-12
shared line 8-20
signaling authentication 1-18
signaling encryption 1-19
SIP
description 1-13
Speaker button, disabling 3-4
speed dial
buttons for 8-11
SRST 11-6
secure reference 1-19
SSH disable and enable 9-11
standard (ad hoc) conference 8-9
startup problems 12-1
startup process
accessing TFTP server 2-9
configuring VLAN 2-9
contacting Cisco Unified Communications
Manager 2-10
loading stored phone image 2-8
obtaining IP address 2-9
obtaining power 2-8
requesting configuration file 2-10
understanding 2-8
statistics
call 10-11
video 10-13
network 11-8
streaming 11-11
Status menu 10-1, 10-2
status messages 10-3
Status Messages screen 10-3
Status Messages web page 11-3, 11-11
Stream 1 web page 11-3, 11-11
streaming statistics 11-11
Subnet Mask 7-10
supplicant, in 802.1X 1-23
switch
Cisco Catalyst 2-2
internal Ethernet 2-2
SW Port Configuration 7-6
T
TCP 1-13
technical specifications, for Cisco Unified IP Phone C-1
telephony features
agent greeting 8-2
audible message waiting indicator 8-14
auto answer 8-3
auto dial 8-3
automatic port synchronization 8-4
barge 1-24, 8-4
block external to external transfer 8-5
Busy Lamp Field (BLF) Pickup 8-5
Index
IN-9
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Busy Lamp Field (BLF) speed dial 8-5
Call Back 8-5
call display restrictions 8-5
caller ID 8-8
caller ID blocking 8-8
call forward 8-6
call forward destination override 8-7
call park 8-6
call waiting 8-7
conference 8-9
directed call park 8-10
distinctive ring 8-18
do not disturb (DND) 8-11
fast dial service 8-11
hold 8-12
hold reversion 8-12
intercom 8-13
malicious caller identification (MCID) 8-14
meet-me conference 8-14
message waiting 8-14
mobile connect 8-15
mobile voice access 8-15
monitoring and recording 8-21
multiple calls per line appearance 8-15
music-on-hold 8-15
mute 8-15
plus dialing 8-16
power negotiation over LLDP 8-17
presence-enabled directories 8-17
privacy 8-17
redial 8-18
remote port configuration 8-18
ring setting 8-18
secure and nonsecure indication tone 8-19
secure conference 8-20
services 8-20
Services URL button 8-20
shared line 8-20
sign out of hunt groups 8-14
Time-of-Day Routing 8-22
transfer 8-22
video mode 8-22
video support 8-22
voice messaging system 8-23
VPN 8-22
TFTP
description 1-14
troubleshooting 12-3
TFTP Server 1 7-11
TFTP Server 2 7-12
TFTP settings
IPv6 1-17
time, displayed on phone 3-2
Time-of-Day Routing 8-22
TKIP
encryption description 6-13
transfer 8-22
Transmission Control Protocol
See TCP
Trivial File Transfer Protocol
See TFTP
troubleshooting
DHCP 12-7
DNS 12-8
DNS settings 12-4
IP addressing and routing 12-3
network connectivity 12-3
network outages 12-6
phones resetting 12-7
physical connection 12-6
services on Cisco Unified Communications
Manager 12-4
TFTP settings 12-3
VLAN configuration 12-7
Trust List menu 7-14
Index
IN-10
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
U
USB headsets 3-6
USB port data 3-5
User Datagram Protocol
See UDP
User Options web page
call forward settings 8-36
description 8-34
giving users access to 8-34, A-1
users
accessing voice messaging system A-2
adding to Cisco Unified Communications
Manager 8-34
configuring personal directories A-3
providing support to A-1
required information A-1
subscribing to services A-2
V
video mode 8-22
video statistics 10-13
video support 8-22
VLAN
assigning separate SSIDs 6-9
auxiliary, for voice traffic 2-3, 6-9
configuring 7-4
configuring for voice networks 2-2
native, for data traffic 2-3
separate voice for QoS 6-9
verifying 12-7
VLAN, interaction with 2-2
voice messaging system 8-23
voice messaging system, accessing A-2
voice quality metrics 10-12, 11-12
voice VLAN 2-3, 6-9
VPN 8-22
W
wall mounting, Cisco Unified IP Phone 3-20, E-1
WDS, wireless domain server 6-7
web page
about 11-1
Access Information 11-2, 11-8
accessing 11-2
Debug Display 11-3, 11-11
Device Information 11-2, 11-4
disabling access to 11-3
Ethernet Information 11-2, 11-8
Network 11-2, 11-8
Network Configuration web page 11-2
Network Setup 11-5
preventing access to 11-3
Status Messages 11-3, 11-11
Stream 1 11-3, 11-11
WEP encryption, description 6-13
wideband codec 1-1
wired headset 3-6
wireless domain server (WDS) 6-7
wireless headset 3-8
wireless local area network, See WLAN
WLAN
components 6-8
security 6-11
voice quality 6-9
WLAN Setup menu 7-7
WLAN statistics 10-9
WLAN Statistics screen 10-9
World mode 6-4
supported countries 6-4
WPA
encryption with TKIP, description 6-13
WPA authentication, description 6-12
Index
IN-11
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
X
XmlDefault.cnf.xml 2-7
Index
IN-12
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
