Cisco Systems Communication Manager 9971 Users Manual Unified IP Phone 8961, 9951, And Administration Guide For Communications 8.0 (SIP)

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INDEX

forwarding packets to

Numerics

access to phone settings

11-8
7-2

802.11a standard

6-3

802.11b standard

6-3

Cisco Unified IP Phones manually

802.11d standard

6-3

Cisco Unified IP Phones using autoregistration

World Mode

6-4

802.11e standard

6-3

users to Cisco Unified Communications
Manager 8-34

802.11g standard

6-3

Admin. VLAN ID

802.11i standard

6-3

AdvanceAdhocConference service parameter

adding
2-13
2-11

7-5
8-9

AES

802.1X
authentication server
authenticator

agent greeting

1-23

description

All Calls

1-12

network components
supplicant

encryption description

1-23

8-2
7-11

Analog RJ11 headsets

1-23

Troubleshooting

anonymous call block

7-13

802.1X authentication and status

7-15

Answer (oldest call)
associating

7-15

EAP-MD5

8-3

8-3

AP

802.1X Authentication menu
Device Authentication

3-7

anonymous call bock telephony features

12-9, 12-10

802.1X Authentication

options

8-2

Alternate TFTP

1-23

6-13

7-15

6-8

Cisco Aironet Access Point
description

7-15

6-8

6-8

Assisted Directed Call Park

8-3

audible message waiting indicator

A

authentication

Access Information web page
headsets
support

1-16

authentication server, in 802.1X
authenticator, in 802.1X

accessory
KEM

11-2, 11-8

auto answer

3-4

auto dial

3-4

1-23

1-23

8-3

8-3

automatic port synchronization

3-4

8-14

8-4

autoregistration

access port
configuring

7-6

connecting

3-12

using

2-11

auxiliary VLAN

2-3

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

IN-1

Index

auxiliary VLAN, description

loop breakout

6-9

8-6

loop prevention
notification

B

8-6

8-6

call forward destination override
call park

background image
configuring
creating

PNG file
barge

call statistics

8-7

CAPF (Certificate Authority Proxy Function)

9-4

CAST

9-4, 9-5

1-2

Cisco Discovery Protocol

1-21

block external to external transfer

1-19

1-11

cell phone interference

1-24, 8-4

call security restrictions

See CDP

8-5

Cisco Unified Communications Manager

Bluetooth
adding headset

adding phone to database of

3-9

Bluetooth technology
using Bluetooth wireless headsets
BootP

1-21

10-11

call waiting

9-4

List.xml file

8-6

call security restrictions using Barge

9-5

9-4

custom

8-7

3-8

interacting with

6-11

interactions with

2-2

2-10

required for Cisco Unified IP Phones

1-11

Bootstrap Protocol (BootP)
Busy Lamp Field (BLF)

Cisco Unified Communications Manager Administration

1-11

adding telephony features using

1-30

Busy Lamp Field (BLF) Pickup

3-2

Cisco Unified IP Phone

8-5

Busy Lamp Field (BLF) speed dial

8-2

8-5

adding manually to Cisco Unified Communications
Manager 2-13
adding to Cisco Unified Communications
Manager 2-10

C

cleaning
cable lock, connecting to phone

3-20

call

12-17

configuration checklist

1-25

configuration requirements
security interactions

Call Back

configuring user services

8-5

call display restrictions
caller ID

1-21

8-5

8-8

call forward

8-8

1-28

installation overview

1-24, 1-28

mounting to wall
8-6

call forward busy

power

8-6

call forward no answer
call forward no coverage
destination override

1-24

modifying phone button template

8-6

call forward all

8-33

installation checklist

installation requirements

caller ID blocking

1-24

8-6

8-6

3-20

2-3

registering
8-6

2-10

registering with Cisco Unified Communications
Manager 2-11
resetting

12-15

technical specifications

C-1

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

IN-2

8-29

Index

using LDAP directories
web page

8-27

Cisco Unified Video Camera
attaching to the phone
configuration

Clear List softkey

Default Router

7-10

disabling SSH

12-17

10-3, 10-8, 10-9
8-9

9-11

Device Authentication
device authentication
displaying

1-20

1-18

7-2

Device Information web page

configuration file

DHCP

12-5
1-19

description

modifying

9-1

troubleshooting

XmlDefault.cnf.xml

2-7

configuring
LDAP directories

12-7

DHCP IP address

12-12

directed call park

8-10

7-12

directory numbers, assigning manually

8-27

personal directories

disabling phone display

8-27

phone button template

8-29

distinctive ring
DND

8-34

9-7

8-18

8-11

handset

3-12

troubleshooting

headset

3-12

verifying settings

to a computer

DNS Server 1-5

3-12

to the network

12-8
12-4

7-10

documentation

3-12

additional

i-xiii

connecting IP Phones to other IP Phones (daisy
chaining) 12-10

Domain Name

Current Access Point

Domain Name System (DNS)

10-15

Current Access Point screen

10-15

custom phone rings
creating

6-6

DNS server

connecting

about

2-13

direct-sequence spread spectrum (DSSS)

1-24

user features

1-11

DHCP Address Released

2-7

11-2, 11-4

7-10

encrypted

overview

7-15

Device Configuration menu

8-9

overview

11-3, 11-11

Denial of Service attacks

5-4

Client Matter Code (CMC)

creating

2-3

Debug Display web page

5-2

cleaning the Cisco Unified IP Phone

secure

data VLAN

5-1

5-1

post installation

conference

D

11-1

7-4, 7-8
7-4, 7-8

Domain Name System (DNS) server
do not disturb

7-10

8-11

9-2
9-2, 9-3, 9-5

PCM file requirements

9-3

E
EAP-MD5

7-15

Device ID
Realm

7-15

7-15

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

IN-3

Index

Shared Secret

7-15

encrypted configuration files

1-19

G.729

1-1

G729a

1-1

encryption

1-16

G729ab

media

1-18

G729b

signaling

configuration
description

H

9-8
2-4

handset

enterprise parameters
call forward

connecting

8-36

call forward options

handsfree
8-36
8-36

error messages, used for troubleshooting
Ethernet Information web page

3-8

12-3

audio quality

11-2, 11-8

Bluetooth
disabling

10-7

external power

quality
10-7

2-4

F
fast dials
fast dial service

3-11
3-6

using

3-5

wired

3-6

wireless

3-8

headset port

3-12

8-12

hold reversion

8-30

http

8-11

features

3-6
3-6

USB

hold

address book

3-11

3-9

connecting

7-4

Ethernet Statistics screen

3-8

headset

Ethernet Setup menu
Ethernet statistics

3-12

handsfree profile

user options web page defaults

8-12

11-3

HTTP, description

configuring on phone, overview

https

1-15

configuring with Cisco Unified Communications
Manager, overview 1-15
informing users about, overview
file authentication

1-12

11-3

HTTPS, description

1-12

hunt group

1-16

sign out of hunt groups

1-18

8-14

Hypertext Transfer Protocol

file format
List.xml

1-1

1-19

EnergyWise

about

1-1

See HTTP
9-4

RingList.xml

9-2

Forced Authorization Code (FAC)

I

8-11

idle display
configuring

G

9-7

viewing settings
G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC

9-7

1-1

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

IN-4

Index

XML service

Installing the Cisco Unified Communications Manager
Locale Installer B-1

9-7

image authentication

1-18

Incoming Call Toast Timer

8-39

logging, missed call

8-14

installing
Cisco Unified Communications Manager
configuration 3-2

M

network requirements

MAC address

preparing

3-1

2-10

malicious caller identification (MCID)

requirements, overview
intercom

1-24

8-13

Internet Protocol (IP)

1-2

message waiting

IP address, troubleshooting
IPv4 Setup

Message Indicators

7-10
12-3

7-4, 7-7

1-30

8-14

Message Waiting Indicator (MWI)
metrics, voice quality
MIC

Key Expansion Module

mobile connect

support by phone model

4-1

L

Mode

1-30
10-12, 11-12

8-14

8-15

mobile voice access

4-5

8-15

7-13

Model Information screen

10-1

monitoring and recording

8-21

multiple calls per line appearance

LDAP directories, using with Cisco Unified IP
Phone 8-27

music-on-hold
mute

1-30

1-18

missed call logging
configuration

8-14

Message Waiting Lamp

K

1-18

1-18

meet-me conference

1-12

8-14

manufacturing installed certificate (MIC)
media encryption

interference, cell phone
IP Address

2-14

8-15

8-15

8-15

LEAP
description

6-12

light extensible authentication protocol, See LEAP

N

line buttons

native VLAN

8-11

lines

Network Configuration web page

buttons for
Line Select

8-11

Line Status

1-30

List.xml file

9-4

11-2
12-3

networking protocol

8-17

Locale Installer
localization

network connectivity, verifying

8-13

Line select for voice messages

LLDP-PoE

2-3

8-13

802.1X
BootP

1-11

CAST

1-11

CDP
B-1

1-12

1-11

DHCP

1-11

HTTP

1-12

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

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Index

IP

network statistics

1-12

RTCP
RTP
SIP

11-8

Network web page

1-13

11-2, 11-8

1-13
1-13

TCP

O

1-13

TFTP
UDP

1-14

onhook predialing

1-14

open authentication, description

network outages, identifying

12-6

Operational VLAN ID

network port

6-11

7-4

options

configuring

7-6

connecting to

enterprise parameters

3-12

user options web page defaults

network protocol
LEAP

8-15

orthogonal frequency division multiplexing (OFDM)

6-12

network requirements, for installing

3-1

P

Network Setup configuration menu
displaying

7-2

Park Monitoring

IPv4 menu options
7-11

Default Router
DHCP

8-15

park monitoring

Alternate TFTP

directory number configuration window

7-10

setting service parameters

7-10

DNS Server 1-5
IP Address

7-12

7-10

PC VLAN

7-10

Subnet Mask

PC Port Configuration

8-25

8-24

PCM file requirements, for custom ring types

DHCP Address Released

9-3

7-6

7-5

personal address book

7-10

phone button template

8-30

TFTP Server 1

7-11

personal directories, configuring

TFTP Server 2

7-12

phone button template

options

8-27

8-29

modifying

Admin. VLAN ID
Domain Name

7-5

for personal address book or fast dials

7-4, 7-8

phone display

Operational VLAN ID

7-4

disabling

PC Port Configuration

7-6

phone hardening

PC VLAN

7-5

overview

7-6

7-1

buttons for

8-11
7-2

physical connection, verifying

options

plus dialing
11-8

CDP on switch port
Network Setup web page

1-19

phone settings access

Network Setup menu
CDP on PC port

9-7

phone lines

SW Port Configuration

11-8

PNG file
PoE

12-6

8-16

9-4, 9-5

2-4

11-5

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

IN-6

8-36

8-30

6-6

Index

ports

Real-Time Control Protocol

access

See RTCP

3-3

network

Real-Time Transport Protocol

3-3

See RTP

power
EnergyWise configuration
EnergyWise description
external

PoE

redial

2-4

2-3

2-4

Report Quality softkey

8-18, 12-16

reset settings on phone

12-15

Cisco Unified IP Phone

2-6

power over Ethernet
See PoE
Power Save Plus

12-6

intentionally

12-7

ring setting

power source
power injector

12-15

9-2

8-18

RSSI, description

causing phone to reset

6-8

12-8

2-4

presence-enabled directories

S

8-17

8-17

secure and nonsecure indication tone

Private Line Automated Ringdown (PLAR)
programmable button
description of

8-17

1-30

secure conference
description

8-11

Programmable Line Key (PLK)

1-30
1-30

protected call

8-20

1-20

identifying

1-20

restrictions

1-21, 1-22

security restrictions
1-21

Secure SRST

protected calling

8-19

1-20

establishing

Programmable Feature Button

description

continuously

RingList.xml file format

See EnergyWise

description

8-18

resetting

2-4

power negotiation over LLDP

privacy

8-18

remote port configuration

2-3, 2-4

for the phone
outage

received signal strength indicator, See RSSI

9-8

1-22

1-19

securing the phone with a cable lock
8-17

3-20

security
AES encryption

6-13

CAPF (Certificate Authority Proxy Function)

Q

device authentication

Quality of Service (QoS)

Quality Reporting Tool (QRT)

1-18

encrypted configuration file

6-9

file authentication

8-18, 12-16

media encryption

6-12

phone hardening

1-18

1-18

open authentication

RADIUS server authentication, description

1-19

1-18

image authentication

R

1-19

6-11

1-19

RADIUS server authentication

6-12

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

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Index

security profiles

configuring VLAN

1-19, 1-20

shared key authentication
signaling authentication
signaling encryption

contacting Cisco Unified Communications
Manager 2-10

6-12
1-18

loading stored phone image

1-19

static WEP encryption
6-13

WLAN overview

6-11

WPA authentication

obtaining IP address

6-13

TKIP encryption

obtaining power
understanding

6-12

call

network

7-13

802.1X Authentication

Status menu

overview
7-13

services
configuring for users
description

10-1, 10-2
10-3

11-3, 11-11

streaming statistics

11-11

7-10
1-23

switch
Cisco Catalyst

8-20

shared key authentication, description

2-2

internal Ethernet

6-12

2-2

SW Port Configuration

8-20

signaling authentication
signaling encryption

11-3, 11-11

Stream 1 web page

supplicant, in 802.1X

8-33

Services URL button

10-3

Status Messages web page

Subnet Mask

8-33

8-20

subscribing to

shared line

11-11

Status Messages screen

7-1

Security Setup configuration menu (on Settings menu)
about

11-8

status messages

7-13

2-8

10-13

streaming

1-19, 1-20

Security Setup configuration menu

2-10

10-11

video

7-13

security profiles

2-8

statistics

options
Trust List

2-8

2-9

requesting configuration file

Security Configuration menu (on Settings menu)
LSC

2-9

7-6

1-18

1-19

T

SIP
description

TCP

1-13

Speaker button, disabling

technical specifications, for Cisco Unified IP Phone

3-4

telephony features

speed dial
buttons for
SRST

1-13

agent greeting

8-11

8-2

audible message waiting indicator

11-6

secure reference

SSH disable and enable

auto dial

9-11

standard (ad hoc) conference
startup problems

auto answer

1-19

8-9

8-3
8-4

1-24, 8-4

block external to external transfer

startup process
accessing TFTP server

8-3

automatic port synchronization
barge

12-1

2-9

Busy Lamp Field (BLF) Pickup

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

IN-8

8-14

8-5
8-5

C-1

Index

Busy Lamp Field (BLF) speed dial
Call Back

transfer

8-5

call display restrictions
caller ID

VPN

8-6

conference

8-9
8-10

fast dial service

7-11

TFTP Server 2

7-12

1-17

time, displayed on phone

8-11

Time-of-Day Routing

hold reversion
intercom

meet-me conference
message waiting

8-14

Trivial File Transfer Protocol
See TFTP

8-15

monitoring and recording

troubleshooting

8-21

multiple calls per line appearance

8-15

12-7
12-8

DNS settings

12-4

IP addressing and routing

8-16

power negotiation over LLDP
presence-enabled directories

network connectivity

8-17
8-17

8-17

remote port configuration

12-6

phones resetting

12-7

8-18

secure conference

8-19

TFTP settings
Trust List menu

8-20

Services URL button

12-3

VLAN configuration

8-20

12-6

services on Cisco Unified Communications
Manager 12-4

8-18

secure and nonsecure indication tone

12-3

12-3

network outages

physical connection

8-18

shared line

DHCP
DNS

8-15

8-15

ring setting

8-22

See TCP

8-15

mobile voice access

transfer

6-13

Transmission Control Protocol

8-14

8-14

mobile connect

plus dialing

8-22

encryption description

8-13

music-on-hold

3-2

TKIP

8-12

malicious caller identification (MCID)

services

TFTP Server 1

IPv6

8-11

8-12

redial

12-3

TFTP settings

8-18

do not disturb (DND)

privacy

1-14

troubleshooting

8-7

distinctive ring

mute

8-22

description

directed call park

8-23

TFTP

8-7

8-6

call waiting

8-22

voice messaging system

8-8

call forward destination override
call park

8-22

video support

call forward

8-22

8-22

video mode

8-5

8-8

caller ID blocking

hold

Time-of-Day Routing

8-5

12-7

7-14

8-20

8-20

sign out of hunt groups

8-14

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

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Index

U

W

USB headsets

3-6

wall mounting, Cisco Unified IP Phone

USB port data

3-5

WDS, wireless domain server

User Datagram Protocol

about

User Options web page

11-1

Access Information

call forward settings

accessing

8-36

11-3, 11-11

Device Information

8-34, A-1

users

disabling access to

accessing voice messaging system

A-2

Network

configuring personal directories

Network Setup

providing support to

A-1

required information

A-1

subscribing to services

11-2, 11-8

11-2, 11-8

Network Configuration web page

Status Messages
Stream 1

11-3

11-3, 11-11

11-3, 11-11

WEP encryption, description
wideband codec

V

wired headset
8-22

video statistics
video support

1-1
3-6

wireless headset

8-22

6-7

3-8

wireless local area network, See WLAN

VLAN

WLAN

assigning separate SSIDs

6-9

auxiliary, for voice traffic
configuring

7-4

6-11

World mode

voice messaging system

8-23

voice messaging system, accessing
10-12, 11-12

7-7

10-9

WLAN Statistics screen

12-7
2-2

6-9

WLAN Setup menu
WLAN statistics

6-9

VLAN, interaction with

voice VLAN

2-2

2-3

separate voice for QoS

voice quality metrics

security

6-8

voice quality

native, for data traffic
verifying

components

2-3, 6-9

configuring for voice networks

VPN

6-13

wireless domain server (WDS)

10-13

11-2

11-5

preventing access to

A-2

11-2, 11-4
11-3

Ethernet Information

adding to Cisco Unified Communications
Manager 8-34
A-3

11-2, 11-8

11-2

Debug Display

8-34

giving users access to

video mode

6-7

web page

See UDP

description

3-20, E-1

10-9

6-4

supported countries

6-4

WPA
A-2

encryption with TKIP, description
WPA authentication, description

6-12

2-3, 6-9

8-22

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

IN-10

6-13

Index

X
XmlDefault.cnf.xml

2-7

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

IN-11

Index

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)

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---

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Title                           : Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
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