Cisco Systems D9865 4028650000000 Users Manual Satellite Receiver Installation And Operation Guide

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2015-01-05

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Cisco D9865
Satellite Receiver
Installation and Operation Guide

Please Read This Entire Guide
Veuillez lire entièrement ce guide
Bitte das gesamte Handbuch durchlesen
Sírvase leer completamente la presente guía
Please read this entire guide before you install or operate this product. Give
particular attention to all safety statements.
Important:
Veuillez lire entièrement ce guide avant d'installer ou d'utiliser ce produit. Prêtez
une attention particulière à toutes les règles de sécurité.
Zu beachten:
Bitte lesen Sie vor Aufstellen oder Inbetriebnahme des Gerätes dieses Handbuch in
seiner Gesamtheit durch. Achten Sie dabei besonders auf die Sicherheitshinweise.
Importante:
Sírvase leer la presente guía antes de instalar o emplear este producto. Preste
especial atención a todos los avisos de seguridad.

Notices
Trademark Acknowledgements
Cisco and the Cisco logo are trademarks of Cisco Systems, Inc. and/or its affiliates
in the U.S. and other countries. A listing of Cisco’s trademarks can be found at
www.cisco.com/go/trademarks.
Manufactured under license from Dolby Laboratories. Dolby and the double-D
symbol are trademarks of Dolby Laboratories.
Other third party trademarks mentioned are the property of their respective
owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1007R)

Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this publication. We reserve the right to change this publication at any
time without notice. This document is not to be construed as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
patent, whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.

Copyright
© 2010 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Printed in United States
of America.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.

Licenses
This Cisco product (D9865 Satellite Receiver) contains, in part, certain free software
(“Free Software”) which has one or more types of licenses. The licenses may include
the GNU General Public License (GPL), which allows you to freely copy, modify
and redistribute the Free Software. Please go to: ftp://ftpeng.cisco.com/pub/
opensource/scientificatlanta/satellitereceiver to find additional information
regarding the Free Software, including a copy of the licenses and related
information. If you have any questions or problems accessing the link, please
contact: spvtg-external-opensource-requests@cisco.com.

Safety Precautions

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding type
plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.

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Safety Precautions, Continued
12. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution when
moving the cart/apparatus combination to avoid injury from tip-over.

13. Unplug this apparatus during lightning storms or when unused for long
periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or
has been dropped.
15. Do not expose this apparatus to dripping or splashing and ensure that no objects
filled with liquids, such as vases, are placed on the apparatus.
16. To completely disconnect this apparatus from the AC Mains, disconnect the
power supply cord plug from the AC receptacle.
17. The mains plug of the power supply cord shall remain readily operable.
18. Damage Requiring Service: Unplug this product from the wall outlet and refer
servicing to qualified service personnel under the following conditions:
(a) When the power-supply cord or plug is damaged.
(b) If liquid has been spilled, or objects have fallen into the product.
(c) If the product has been exposed to rain or water.
(d) If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the operating
instructions as an improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician to restore the
product to its normal operation.
(e) If the product has been dropped or damaged in any way.
(f) The product exhibits a distinct change in performance.

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Safety Precautions, Continued
19. Replacement Parts: When replacement parts are required, be sure the service
technician uses replacement parts specified by Cisco, or parts having the same
operating characteristics as the original parts. Unauthorized part substitutions
made may result in fire, electric shock or other hazards.
20. Safety Check: Upon completion of any service or repairs made to this product,
ask the service technician to perform safety checks to determine that the product
is in safe operating condition.
21. Outdoor Antenna Grounding: If an outside antenna or cable system is
connected to this product, ensure that the antenna or cable system is properly
grounded to provide protection against voltage surges and built-up static
charges. Appropriate sections of the National Electrical Code (NFPA 1990)
provide information with respect to proper grounding of the mast and
supporting structure, grounding of the lead-in wire to an antenna discharge
unit, connection to grounding electrodes, and requirements for the grounding
electrode (see Satellite Receiver and Satellite Antenna Satellite Antenna
Grounding).

Satellite Receiver & Satellite Antenna Grounding
Before you can operate your satellite receiver system, both the satellite receiver
chassis and the satellite antenna LNB connection(s) must be properly grounded. For
information about grounding your satellite receiver, also referred to as “receiver”,
and satellite antenna follow:
Grounding the receiver: The receiver ground connection is made from the shield1)
conductor attached to the RF coaxial cable “F” connector (rear panel RF IN input) to
an external grounding rod via a receiver/antenna grounding block. A separate
grounding wire connects the grounding block (and the satellite antenna LNB
grounding block) to the grounding rod.
Grounding the LNB and/or VHF/UHF antenna: The antenna ground connection is
made from the satellite LNB/antenna ground and/or the VHF/UHF terrestrial
antenna discharge unit to an external grounding rod via a receiver/antenna
grounding block.
General grounding information: The actual ground/cable connections made
depend on your site installation requirements, and on the type of satellite antenna
and/or VHF/UHF terrestrial antenna you have. If your satellite antenna
installation includes a dual-port LNB, both RF coaxial cables must be routed to the
grounding block. When connecting RF coaxial antenna cables to the grounding
block, looping the antenna cables as shown in the accompanying figure helps to
direct moisture away from the grounding block. Always choose the shortest route
possible when connecting RF coaxial cables to the receiver/antenna grounding
block and when connecting the grounding wire(s) to the grounding rod.
1)Multi-strand (braided) shield surrounding the center conductor of the coaxial cable.

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Safety Precautions, Continued

Important: Each ground connection must be made using a single (continuous)
piece of wire. Never splice two wires together when making a ground
connection. Corrosion and weathering can cause a poor electrical connection at
the splice which can lead to an ineffective and dangerous ground condition.

Figure 1. Outdoor antenna grounding

Important: Install this product on a flat surface only, ensuring that all four

rubber feet are making full contact with the mounting surface. During
normal operation, it is recommended that physical contact be limited to
using the front panel buttons only. Do not place any other equipment
directly on top of the receiver, and prevent foreign objects from coming
into direct contact with the chassis. Subjecting this product to abnormal
impact may result in momentary interruption of video service.

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Safety Precautions (EU Market)
Mesures de Sécurité
Sicherheitmassnahmen
Precauciones de Seguridad
Warning
To prevent fire or electric shock:
• Do not expose this apparatus to rain or moisture.
• Avoid spilling liquids on or near this apparatus.
• Do not open the top cover of this apparatus.
• Do not push objects through openings in this apparatus.
• Refer servicing to qualified personnel only.

Attention
Afin d'éviter tout incendie ou choc électrique:
• Ne laissez pas cet appareil sous la pluie ou dans un endroit humide.
• Ne renversez pas de liquide sur ou à proximité de l'appareil.
• N'ouvrez pas le couvercle supérieur de l'appareil.
• N'insérez pas d'objet dans les ouvertures de l'appareil.
• Faites réparer votre appareil par une personne qualifiée.

Warnung
Um Feuer oder elektrischen Schock zu vermeiden:
• Keiner Nässe oder Feuchtigkeit aussetzen.
• Keine Flüssigkeiten auf oder in der Nähe des Gerätes verschütten.
• Den oberen Deckel nicht öffnen.
• Keine Gegenstande in die Geräteöffnungen stecken.
• Arbeiten am Gerät nur von qualifiziertem.

Advertencia
Para prevenir incendio o una descarga electrica:
• No exponga este aparato a la lluvia o a la humedad.
• Evite derramar liquidos en o cerca del aparato.
• No abra la cubierta superior de este aparato.
• No introduzca objetos a traves de las aberturas de este aparato.
• Mandelo a servicio unicamente donde existe personal calificado.

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Safety Precautions (EU Market), Continued
Caution
• To protect this apparatus against damage from lightning storms and power-line
surges, or when you are not using this apparatus for a long period of time,
disconnect the power cord from the AC outlet.
• To disconnect the cord, pull it out by grasping the plug. Never pull the cord itself.
Additionally, never walk on, place objects on, or pinch the power cord.
• The top cover on this apparatus has openings for ventilation to protect it from
overheating. To ensure reliable operation, do not block or cover these openings
by placing this apparatus on a bed, sofa, rug, or any similar surface, or by placing
entertainment apparatus, lamps, books, or other objects on the top cover.
• Additionally, never place this apparatus near or over a radiator or heat register,
or a built-in installation, such as a bookcase or rack, unless the installation
provides proper ventilation.
• Locate this apparatus on a stable, vibration-free surface capable of supporting its
weight and size.

Précautions à prendre
• Afin de protéger votre appareil des orages et des surtensions de courant ou si
vous ne l'utilisez pas pendant une période prolongée, débranchez de la prise
électrique du secteur.
• Pour débrancher, tirez sur la prise. Ne tirez jamais sur le cordon secteur. En outre,
ne marchez jamais sur le cordon, ne placez pas d'objet dessus et ne le coincez pas.
• Le couvercle supérieur de cet appareil comprend des ouvertures pour la
ventilation afin d'éviter qu'il ne chauffe trop. Pour assurer un bon
fonctionnement, ne bloquez pas ou ne couvrez pas ces ouvertures en plaçant cet
appareil sur un lit, un sofa, un tapis ou toute autre surface sembiable. Ne posez
pas de lampes, livres ou tout autre objet sur le couvercle supérieur.
• De plus, il ne faut jamais mettre cet appareil près d'un radiateur ou tout autre
élément dégageant de la chaleur. Ne l'incorporez pas dans une installation
comme une bibliothèque, une étagére, à moins que l'installation offre une
ventilation appropriée.
• Installez cet appareil sur une surface dégagée, stable et sans vibration capable de
supporter son poids et sa taille.

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Safety Precautions (EU Market), Continued
Vorsicht
• Um dieses Gerät vor Biltzschlag bzw. Stromüberladung zu schützen, oder wenn
das Gerät längere Zeit nicht benutzt wird, soll der Stecker aus der Steckdose
gezogen werden.
• Zum Abschalten immer am Stecker selbst und nie am Kabel ziehen. Außerdem
nie darauf treten, einen Gegenstand darauf legen oder das Kabel drücken.
• Die Oberseite des Gerätes hat Ventilationsöffnungen, die das Gerät vor
Überhitzung schützen. Um einwandfreies Funktionieren zu gewährleisten,
dürfen diese Öffnungen nicht blockiert oder verdeckt werden (z.B. nicht auf ein
Bett, Sofa, Teppich oder ähnliche Unterlagen stellen, oder Lampen, Bücher oder
ähnliches auf das Gerät stellen).
• Außerdem soll dieses Gerät nie in der Nähe einer Heizquelle stehen. Vermeiden
Sie, das Gerät in einem geschlossenen Platz aufzustellen, z. B. Schrank, wo
ausreichende Ventilation nicht möglich ist.
• Stellen Sie das Gerät auf eine stabile und schwingungsfreie Unterlage, die für das
Gerät groß genug ist.

Precaucion
• Para proteger este aparato contra daños producidos port tormentas eléctricas y
pulsaciones de energia eléctrica, o cuando no use este aparato por largo tiempo,
desconéctelo del tomacorriente de CA.
• Para desconectar el cable, tómelo del enchufe y desconéctelo. Nunca tire del cable
directamente. Asimismo, nunca apriete, pise, o coloque objetos sobre el cable.
• La cubierta superior de este aparato tiene aberturas de ventilación para evitar que
se recaliente. Para asegurar una operación confiable, no bloquee o cubra estas
aberturas colocando este aparato sobre una cama, sofá, alfombra o cualquier
superficle similar, o colocando sobre la cubierta superior artefactos de
entretenimiento, lámparas, libros u otros objetos.
• Adicionalmente, nunca coloque este aparato cerca o sobre una salida de
calefacción o lo instale en un lugar tal como un mueble integrado o estante para
libros, a menos que la instalación proporcione una ventilación adecuada.
• Coloque este aparato sobre una superficle estable, sin vibraciones y que tenga la
capacidad de aguantar su peso y tamaño.

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Safety Precautions (EU Market), Continued

AC Mains Lead Connection (Important)
The wires in this mains lead are coloured in accordance with the following code:
• Blue: Neutral
• Brown: Live
As the colours of the wires in the mains lead of this apparatus may not correspond
with coloured markings identifying the terminal in your apparatus, proceed as
follows:
1. The wire which is coloured blue must be connected to the terminal which is
marked with the letter N or coloured black.
The wire which is coloured brown must be connected to the terminal which is
marked with the letter L or coloured red.
WARNING:
Do not connect the blue or brown wires to the earth terminal of a three-pin plug. Note:
The earth terminal is distinguished by its color (green, or green-yellow), or by being
marked with the letter E, or marked with the safety earth symbol (
).

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Contents

Safety Precautions .......................................................................................................................................v
Safety Precautions (EU Market) .................................................................................................................ix
Chapter 1

Quick Setup - Read Me First!
About the Video Standard ...............................................................................................1-1
Quick Setup Instructions..................................................................................................1-2
Rear Panels Connections..................................................................................................1-4

Chapter 2

Introduction
D9865 Satellite Receiver ...................................................................................................2-2

Chapter 3

Front Panel Operation
About the Front Panel ......................................................................................................3-2
Common Interface Modules............................................................................................3-5
Remote Control Functions ...............................................................................................3-6

Chapter 4

Setup and Monitoring via On-Screen Display
Main Menu.........................................................................................................................4-3
Channel List without EPG ...............................................................................................4-6
Introduction to the EPG ...................................................................................................4-7
Setting Timers..................................................................................................................4-10
Setting Up Your Favorite Channels..............................................................................4-13
Setting Up One Button Channel Change.....................................................................4-16
Setup Menu ......................................................................................................................4-17
Setting up Tuning / Preset ............................................................................................4-18
Setting up the Preset / LNB ..........................................................................................4-21
Setting up LNB ................................................................................................................4-23
Setting Up the Satellite Dish..........................................................................................4-26
Setting up the Video .......................................................................................................4-33
Setting up Subtitles .........................................................................................................4-40
Setting up Audio .............................................................................................................4-42
Advanced Setup ..............................................................................................................4-44
Setting up Advanced User Settings..............................................................................4-45
Changing the Lock Level Password.............................................................................4-48
Setting up POV Mode.....................................................................................................4-50
Network Setup.................................................................................................................4-52
Configuring Noise Cutoffs ............................................................................................4-63
Setting up Alarms and Warnings .................................................................................4-67
Viewing Downloads .......................................................................................................4-69

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Contents, Continued

Setting Bootable Application Selection ........................................................................4-70
System Information ........................................................................................................4-71
Viewing the Version Information .................................................................................4-72
Viewing Hardware Information ...................................................................................4-73
Viewing Installed Options .............................................................................................4-74
Viewing Service Information.........................................................................................4-75
Viewing Channel Information ......................................................................................4-76
Viewing DVB-CI Information .......................................................................................4-77
Viewing Device Status Information .............................................................................4-79
Viewing the Active Alarm and Warning Messages...................................................4-80
Viewing the RF Status ....................................................................................................4-82
Viewing Advanced RF Diagnostics..............................................................................4-84
Viewing ADP Status .......................................................................................................4-85

Chapter 5

Setup and Monitoring via Web GUI
Logging on to the Web GUI.............................................................................................5-3
Web GUI - Summary Screen............................................................................................5-4
Links....................................................................................................................................5-6
D9865 Web GUI Environment ........................................................................................5-7
Tuning Setup .....................................................................................................................5-9
Setting Up Dish Pointing ...............................................................................................5-12
Setting up SI Receive Parameters .................................................................................5-16
Setting up Muting Threshold Controls........................................................................5-18
Setting up the Tuning Presets/LNB.............................................................................5-21
Setting up LNB Presets...................................................................................................5-23
Viewing Input Status......................................................................................................5-25
Setting the Channel Information ..................................................................................5-26
Configuring the Common Interface (CI) Information ...............................................5-28
Viewing the PSI Tables...................................................................................................5-32
Viewing PSI Frequency Information............................................................................5-33
Viewing the PSI Channels..............................................................................................5-34
Setting up the Video .......................................................................................................5-35
Configuring Captions.....................................................................................................5-37
Setting up Subtitles .........................................................................................................5-38
Setting up Audio .............................................................................................................5-41
Viewing System Information ........................................................................................5-43
Viewing Features/Licenses ...........................................................................................5-44
Setting Up IP Information..............................................................................................5-45
Setting Up IP Routing.....................................................................................................5-46

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Contents, Continued

Setting Up SNMP and Trap Destinations....................................................................5-48
Configuring Time/Clock Information.........................................................................5-50
Configuring Favorites and Reminders ........................................................................5-51
Viewing the Alarm/Warning Status............................................................................5-53
Setting Up Alarms and Warnings ................................................................................5-54
Viewing the Alarm/Warning History .........................................................................5-56
Viewing Version Information .......................................................................................5-57
Setting Up Import/Export Information.......................................................................5-59
Viewing the Backup/Restore History..........................................................................5-61
Managing D9865 Web GUI Accounts ..........................................................................5-62
Configuring Lock Level Settings ..................................................................................5-65
Viewing Contact Information .......................................................................................5-67
Viewing Diagnostic Logs ...............................................................................................5-68
Viewing the Usage Counters.........................................................................................5-69
Performing Service Actions ...........................................................................................5-71

Chapter 6

Customer Information
Product Support ................................................................................................................6-2
Returning Products...........................................................................................................6-4

Chapter 7

Service and Maintenance
Messages.............................................................................................................................7-2
Troubleshooting ..............................................................................................................7-19

Appendix A Technical Specifications
Receiver Specifications ....................................................................................................A-2
LNB Requirements...........................................................................................................A-3
DVB-S Eb/No (C/N) Ratio.............................................................................................A-4
DVB-S2 Error Rate Performance ES/No (C/N) Ratio................................................A-5
Video Output ....................................................................................................................A-6
Audio Outputs..................................................................................................................A-7
Power .................................................................................................................................A-8
General...............................................................................................................................A-8

Appendix B Default Settings
Factory Default Settings .................................................................................................. B-2

Appendix C Lock Levels
D9865 Satellite Receiver Lock Levels ............................................................................C-2

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Contents, Continued

Appendix D Compliance
Applicable Notices and Disclaimer ...............................................................................D-1

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Chapter 1
Quick Setup - Read Me First!
About the Video Standard
The Video Standard used to operate the receiver is preset at the factory to either
NTSC (525-line), or PAL (625-line). Changing the Video Standard is normally
required only when operating the receiver in a network or jurisdiction that uses the
alternate Video Standard, and/or when new (or different) subscriber services are
made available. Changing the Video Standard or resetting the receiver to the
default factory settings may cause TV video to display improperly.

Satellite Receiver Startup
1. Check your installation:
Check that your receiver is correctly installed and connected to the satellite LNB
antenna, to other A/V equipment (as required) and to AC power.
Important! This product plugs into a socket outlet. A socket outlet must be near
this product, and must be easily accessible. This product may not have a main
power switch; the power cord serves this purpose.
The product has a power switch (located on the rear panel). It may be used to
turn off the receiver to conserve energy.
2. The application code version and APP appears on the receiver front panel while
it is powering up. It takes about 60 seconds for the receiver to completely power
up. Once the receiver has completely powered up, a flashing “.” appears on the
front panel.
3. Turning on the receiver: Press the DISPLAY button on the Remote Control or
press the DISPLAY button on the receiver front panel.
4. A “No signal” message is displayed on the TV monitor. To set up your receiver
for your network to receive your authorized programs, refer to Quick Setup
Instructions, on page 1-2.

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Quick Setup Instructions
The following instructions are for use with the Remote Control.
1. Display the MAIN MENU by pressing MENU.
2. Press the  button to move to the Setup Menu and press OK.
3. Move to the Tuning / Preset menu and press OK.
4. Enter or select the following parameters on this menu from your service
provider. Refer to About the Front Panel, on page 3-2 for instructions on the use
of the arrow buttons.
• Enter the Modulation Type (DVB-S, DVB-S2).
• Enter the Downlink Frequency (in GHz).
• Enter the Symbol Rate (in MS/s).
• Enter the NetId.
• Select LO Select (On, Off, Auto) when using a Ku-band dual LNB. This
controls the 22 kHz tone.
• Enter LO Freq 1 (in GHz) based on C or Ku-Band LNB operation (e.g., 9.75 for
Ku-Band, 5.150 for C-Band).
• Enter LO Freq 2 (in GHz). Use this when using a Ku-band dual LNB. LO Freq
2 > LO Freq 1.
• Enter the Crossover frequency when using a Ku-band dual LNB.
• Enter the LNB Power. Turn on if using the receiver to power the LNB.
• Select DiSEqC (if required). This allows control of the satellite dish motor.
Note: LNB Power must be on to use DiSEqC functions.
• Select the LNB port for the DiSEqC Switch (if used).
Note: The LNB power alarm will be on if LNB power is on for use with a
DisEqC switch, but external power is also used.
Receivers with Factory Pre-configured Presets
If the receiver has been factory pre-configured with presets, press the yellow button
to go to the Preset / LNB Setup menu to view the presets and select the one for your
network.
Note: You need to press OK to view the parameters and Name of the preset.
Once you have selected your network preset by scrolling through the presets in the
Preset field, press the blue button to Activate the displayed preset as the current
preset.
Go to Step 5.

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Quick Setup Instructions, Continued
5. The “Acquiring Network” message is displayed until the “Acquisition Status”
message appears. Press OK to continue or press EXIT to cancel and return to the
menu. If the dish is aligned, Signal Lock will display “Lock” to the right.
Press EXIT to go to video.
If the dish is not aligned, the “Acquisition Failed” message is displayed. Select
OK to save the settings. Go to the Dish Setup menu to align the dish.

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1-3

Rear Panels Connections
D9865B Satellite Receiver

D9865H Satellite Receiver

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Rear Panels Connections, Continued
D9865D Satellite Receiver
Note: Only ETH1 Ethernet port is currently available.

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Chapter 2
Introduction
Overview
Introduction
This chapter is a general introduction to the Cisco® D9865 Satellite Receiver. It
describes the most common applications and interfaces of the receiver.

In This Chapter
This chapter contains the following topics.
Topic
D9865 Satellite Receiver

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See Page
2-2

2-1

D9865 Satellite Receiver
General Description
The Cisco D9865 Satellite Receiver is designed for satellite content distribution and
it targets the broadcast, business TV, private networks, and SMATV environment.
The receiver offers the ability to receive digitally encrypted video, audio, VBI, and
data. It provides a cost-effective, variable-rate solution to transition existing DVBS/MPEG-2 services to DVB-S2/MPEG-4. Additional features include IP data and
RS-232 utility data (D9865D only).
The unit is set up via the on-screen display menu, using a handheld infrared remote
control, or navigation keys on the front panel of the receiver. The unit can also be set
up and monitored using the embedded Web interface. User-editable presets are
provided for quick re-tuning to other broadcasts. The receiver also supports SNMP
control via the Ethernet port as an option.

Free-to-air Reception
This receiver is capable of receiving a DVB/MPEG compliant free-to-air broadcast.

Secured Broadcast Reception
Supporting the PowerVu conditional access with DES or DVB descrambling, or
with DVB Conditional Access Module (CAM) based DVB CA systems, this receiver
can be used to receive secured corporate communication of video, audio, and data
broadcast. It can also be used for secured delivery of TV programming to hotels,
MDUs, homes, and commercial establishments such as restaurants and stores.

Data Outputs (D9865D only)
Data outputs can be used for distribution of electronic documents, such as price lists
and video files. Utility data (RS-232) can be used for smaller file transfer at a slower
speed. DVB MPE IP data via an Ethernet interface allows for connection to a local
area network for larger file transfer or communication with multiple network
clients.

MIB Browser
A MIB Browser is a type of SNMP manager, which can be used to communicate
with SNMP agents. It is a tool for reading and writing to controls and status objects
defined by the MIB.
Note: A MIB file is included in the delivery from Cisco for the D9865 Satellite
Receiver to support 3rd party SNMP managers.

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D9865 Satellite Receiver, Continued
Key Features
The D9865 receiver provides the following key features:
• DVB-S QPSK, DVB-S2 QPSK/8PSK demodulation
• Variable QPSK symbol rates from 1 to 45 MS/s for DVB-S and 1 to 31 MS/s for
DVB-S2
• PowerVu® conditional access with DES and DVB descrambling
• CAM interface hardware for DVB CAM-based descrambling
• 4:2:0 High Definition (HD) MPEG-2 and MPEG-4 AVC decoding
• 4:2:0 Standard Definition (SD) MPEG-2 and MPEG-4 AVC decoding
• 4:2:0 NTSC and PAL (B/G/I/D/M/N) video decoding
• MPEG, Dolby® Digital Plus and HE-AAC audio decoding
• DVB Subtitling and DVB VBI (WST, WSS, VPS)
• One unbalanced stereo pair of audio outputs
• Line 21 closed caption and V-chip support
• Fingerprint trigger
• Service replacement
• Field upgradeable software and security
• Front panel 4-digit LED for channel display
• On-screen display menu for setup and status
• User-editable preset configurations
• Low Speed Data
• SNMP traps support for alarms and warnings
• MIB Browser support, used to manage SNMP requests
• Web browser interface for easy setup, control and monitoring
• Browse channels using the Electronic Program Guide (EPG)

Optional Features
The following features are available options:
• HDMI and component video outputs for HDTV (D9865H and D9865D only)
• Support HDCP on HDMI port (D9865H and D9865D only)
• Dual Ethernet 10/100BaseT for IP data and SNMP control (D9865D only)
• Multiprotocol Encapsulation (MPE) data support with static Unicast routes and
Multicast forwarding (D9865D only)

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D9865 Satellite Receiver Installation and Operation Guide

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Chapter 3
Front Panel Operation
Overview
Introduction
This chapter describes how to set up the D9865 Satellite Receiver using the front
panel keys and display. This information is primarily applicable for standalone
operation.

In This Chapter
This chapter contains the following topics.
Topic

4035197 Rev C

See Page

About the Front Panel

3-2

Common Interface Modules

3-5

Remote Control Functions

3-6

D9865 Satellite Receiver Installation and Operation Guide

3-1

About the Front Panel
Introduction
The front panel of your satellite receiver provides controls for enabling the
receiver’s video output, and for interfacing with the remote control. MUTE,
SIGNAL and MENU LEDs are also provided. Some remote control buttons are
duplicated on the front panel for activating and navigating menus.
LCD Panel

Display Button

Button

3-2

Navigation Selection

CI Slot

Function

DISPLAY

• Enables the video display output.
• When the video display is enabled, the channel
number is displayed on the front panel. When switched
off, a “.” flashes.

• Enters Menu mode or returns to video.
• Returns to previous menu.

SELECT

• Selects menus.
• Enters or exits edit mode.



• In Menu mode, used to navigate menus.



• In Video mode, used for volume up/down.



• In Video mode, used for channel up/down.

D9865 Satellite Receiver Installation and Operation Guide

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About the Front Panel, Continued
To change a setting on a menu using the front panel:
1. Use the  buttons to move to the setting you want to change. Press the
Select button to select the setting.
2. For numeric options, you can:
• use the  buttons to change the value one digit at a time, or
• navigate to Keyboard using the  buttons to use an on-screen
keyboard.
3. To access the menus at the bottom of the screen (for example, Save), navigate to
the appropriate selection using the  buttons and press Select. A help
message is displayed at the bottom of the screen.
4. Press Menu to move to the previous menu.

Front Panel LEDs
The functions of the LEDs are described in the table below.
LED

Function

MUTE

• On when sound is muted.

SIGNAL

• On when receiver is synchronized with the incoming
digital signal and authorized for the current channel.
• Flashing when a signal has been found, but receiver is
not authorized for the current channel.
• Off when no signal has been found. For more
information about troubleshooting your satellite
receiver, see Troubleshooting, on page 7-19.

• On when on-screen menus are displayed.

CI Slot
The CI Slot allows the use of CAM (Conditional Access Module) Smart Card to
decrypt purchased programming. For setup information, see Viewing DVB-CI
Information, on page 4-77 and Configuring the Common Interface (CI)
Information, on page 5-28. For a list of supported CAMs, refer to Common
Interface Modules, on page 3-5.

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About the Front Panel, Continued
Keyboard Display
Press the MENU and SELECT buttons simultaneously on the Front Panel to display
a keyboard on the TV monitor. The keyboard allows alphabetical and numerical
character entry in menu fields using the front panel. Alternatively, press the red
button on the remote control.
Note: You must have a menu field selected (i.e., must be in edit mode) to display
the keyboard.
1. Use the arrow buttons to move along the keyboard.
2. Press OK to select a number or letter for each entry.

Setting the TV Video Format
The video format is set to the standard format for your country. Check with your
satellite or local service provider before changing this setting to ensure it is set
correctly. If you are instructed to change this setting for your TV set:
1. Press the SELECT and  buttons on the receiver front panel at the same time.
2. Press SELECT and  again. The video format is displayed on the receiver front
panel (e.g., NTSC, PAL, etc).
3. Press  until you display your video format. Each change is viewable onscreen.
4. Press SELECT to save the setting and re-display the selected channel.
Note: You must be in video mode (i.e., on-screen menus not displayed) to
perform this function on the receiver front panel.
Note: This function is not available through the remote control.

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Common Interface Modules
Only CAMs purchased from Cisco are currently supported. The following lists the
supported CAMs:
Common Interface Modules
Aston Professional CAM, for descrambling CONAX

4016669

Aston Consumer CAM for descrambling CONAX

4016670

CAM for descrambling CryptoWorks

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Part Number

V9523361

Aston Professional CAM for descrambling Irdeto

4016671

Aston Consumer CAM for descrambling Irdeto

4016672

Aston Professional CAM for descrambling MediaGuard

V9528197

Aston Consumer CAM for descrambling MediaGuard

V9528198

Aston Professional CAM for descrambling Viaccess

V9528199

Aston Consumer CAM for descrambling Viaccess

V9528240

D9865 Satellite Receiver Installation and Operation Guide

3-5

Remote Control Functions
The remote control is provided as a standard feature with the D9865 Satellite
Receiver. After unpacking your satellite receiver, check that you have the following
accessories (if ordered):
• One IR (Infra-Red) Remote Control transmitter (RCU)
• Two AAA size batteries for Remote control (not included for Argentina)
The Remote Control is used to control receiver functions. You can switch the video/
audio outputs on and off plus activate and navigate the on-screen menus. Some
remote control functions are duplicated on the front panel (see Front Panel LEDs,
on page 3-3).
Remote Control

3-6

Button

Function

DISPLAY

• Enables the video/audio outputs.

0 to 9

• Enters channel numbers or information on
on-screen menus.
• Alphanumeric character entry for “Name”
field on the on-screen menus (similar to keys
on telephone keypad). If an entered value is
out of range or conflicts with another setting,
a pop-up message displays information
about the error.
00 (pressing 0 twice) – deletes a character at
the cursor location.
11 (pressing 1 twice) – adds a space at the
cursor location.

FAV

• Displays Favorite screen where you can
view and set favorite channels.

LAST

• Displays last channel.

•
•
•
•

Displays Main Menu.
Exits edit mode in menus.
Returns to video in video mode.
Returns to previous menu.

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EPG

• If the receiver is enabled to receive EPG
(Electronic Program Guide) data, an
interactive EPG guide will be displayed
when pressed. If not, a channel list menu and
video will be displayed.
• In Video mode, used to select channels.
• In Menu mode, used to move through onscreen menus.
• In Video mode, increases or decreases
volume.
• In Menu mode, used to move through onscreen menus.
• Selects menus (functions same as SELECT
button on front panel).
• Enters or exits edit mode.

CH+, CH-

• Channel up/down.

VOL+, VOL- • Volume up/down.
EXIT

• Exits from edit mode.
• Exits menus (returns to video).
• Mutes sound.
• Changes to uppercase letter mode.
• Page up when scrolling the on-screen
menus.
• Changes to lowercase letter mode.
• Page down when scrolling the on-screen
menus.
• Red – different on each menu. Aso
displays the soft keyboard.
• Green – different on each menu
• Yellow – different on each menu
• Blue – different on each menu

Setup

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• Displays the Setup Menu.

D9865 Satellite Receiver Installation and Operation Guide

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Chapter 4
Setup and Monitoring via On-Screen Display
Overview
In This Chapter
This chapter contains the following topics.
Topic

4035197 Rev C

See Page

Main Menu

4-3

Channel List without EPG

4-6

Introduction to the EPG

4-7

Setting Timers

4-10

Setting Up Your Favorite Channels

4-13

Setting Up One Button Channel Change

4-16

Setup Menu

4-17

Setting up Tuning / Preset

4-18

Setting up the Preset / LNB

4-21

Setting up LNB

4-23

Setting Up the Satellite Dish

4-26

Setting up the Video

4-33

Setting up Subtitles

4-40

Setting up Audio

4-42

Advanced Setup

4-44

Setting up Advanced User Settings

4-45

Changing the Lock Level Password

4-48

Setting up POV Mode

4-50

Network Setup

4-52

Configuring Noise Cutoffs

4-63

Setting up Alarms and Warnings

4-67

Viewing Downloads

4-69

Setting Bootable Application Selection

4-70

D9865 Satellite Receiver Installation and Operation Guide

4-1

Topic

4-2

See Page

System Information

4-71

Viewing the Version Information

4-72

Viewing Hardware Information

4-73

Viewing Installed Options

4-74

Viewing Service Information

4-75

Viewing Channel Information

4-76

Viewing DVB-CI Information

4-77

Viewing Device Status Information

4-79

Viewing the RF Status

4-82

Viewing Advanced RF Diagnostics

4-84

Viewing ADP Status

4-85

D9865 Satellite Receiver Installation and Operation Guide

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Main Menu
This section contains the information you need to set up your Satellite Receiver
using the on-screen display menus. Before you begin using the receiver, you may
need to change the current settings to suit your operating requirements.
To display the Main Menu, press the MENU button on the remote control or
receiver front panel.
If the D9865 Satellite Receiver is enabled to receive Electronic Program Guide (EPG)
data, the following Main Menu screen appears.

As shown above, you can select the EPG, Timer, Favorite, One Button Channel
Change, or the Setup Menu.
• EPG - displays an interactive EPG guide with all the available subscriber
channels.
• Timer - Displays reminder timers set for upcoming programs.
• Favorite - Displays a list of favorite channels set by the user.
• One Button Channel Change - Ability to assign a channel to each of the colored
buttons at the bottom of the remote control.
• Setup Menu - provides access to menus to set up tuning, select and set up presets,
set up video, audio, and other advanced parameters, in addition to viewing the
receiver operating status.

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Main Menu, Continued
If the receiver does not support EPG, the following Main Menu screen appears:

As shown above, you can select the Channel List, One Button Channel Change, or
the Setup Menu.
• Channel List – displays all the available subscriber channels. See an example of a
Channel List below.

• One Button Channel Change - provides ability to assign a channel to each of the
colored buttons at the bottom of the remote control.
• Setup Menu - provides access to menus to set up tuning, select and set up presets,
set up video, audio, and other advanced parameters, in addition to viewing the
receiver operating status.

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Main Menu, Continued
About using the on-screen menus
All screens or menus are accessed from the Main Menu. While viewing any
channel, you can display on-screen menus for viewing or changing the current
receiver setup. While in menus, you can change the current receiver settings, and/
or display other menus. Some menus contain status information, which is available
for viewing only and cannot be changed.
To change a setting on a menu using the remote control:
1. Use the  buttons to move to the setting you want to change.
2. Press the OK button to select the setting.
3. For numeric options, you can use one of the following methods:
• enter the number directly using the numeric keypad on the remote control,
• use the  buttons to change the value one digit at a time, or
• press the red button (keyboard) to use an on-screen keyboard.
4. Press OK to save the setting and exit the menu. A help message is displayed at
the bottom of the screen.
5. Press MENU to move to the previous menu.
Note: The steps in this chapter are based on using the remote control. For more
information on changing a setting on a menu using the front panel controls, see
About the Front Panel, on page 3-2.

The On-Screen Buttons
The on-screen menus have the following common buttons:
Button

Description

Save

Saves and applies the settings to the
receiver.

Exit

Exits edit mode and menu. A message
prompts you to save or discard changes
before you exit the menu.

About the Current Channel
When you navigate to menus from a video channel, the information displayed is
associated with the current (video) channel. If no changes have been made to the
current setup, you are automatically returned to the same video channel when you
exit to video.

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D9865 Satellite Receiver Installation and Operation Guide

4-5

Channel List without EPG
If the receiver does not support EPG, you can access the Channel List from the Main
Menu.
To select a channel from the channel list:
1. From the Main Menu screen, select Channel List and press OK. The Channel
List displays all the available subscriber channels.

2. Select a channel from the channel list and press OK. This will tune to the
selected channel (top right) and the channel information is displayed in the
bottom right of the channel list:
Options

Description

Channel Name

Name of the current channel.

Channel Number

Current channel number.

Last Act Preset

Indicates the number of the last activated
preset.

CA Authorized

Indicates whether the receiver is
authorized to receive the signal.

The channel lost screen will close when pressing OK.

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Introduction to the EPG
What is EPG?
The Electronic Program Guide (EPG) is a convenient way to find out what is on
your TV and to view a list of upcoming programs. Lists of programs are available
for any date in the next 7 days depending on the network provider.

Features of the EPG
The following list provides an overview of the features of an EPG:
• With the browsing features, you can see what is on TV for a particular channel,
program channel, or program title.
• Instant program descriptions appear while using the browsing feature to view
detailed channel information.
• Timers help you keep track of upcoming programs by providing reminders on
the screen before the program starts.
• You can set up Favorite profiles for a quick browse of your favorite channels.

Browsing By Channel
From the Main Menu, select EPG and press OK. The EPG main screen is shown
below. The EPG screen enables you to browse by channel, which lists all the
available programs in order by time of day and date.
Current Date and Time
Channel Banner
describes highlighted program

Program you are
watching is reduced
to fit in this area

Current Favorite
profile
Date and Time of
the program
Main Program
listing
Channels
Program extends
Time beyond the grid
end time

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D9865 Satellite Receiver Installation and Operation Guide

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Introduction to the EPG, Continued
Parts of the Guide
The following list describes the parts of the guide.
• The program you are watching is reduced to fit in the upper right are of your
screen. The program remains there while you are using the main functions of the
guide.
• The current Information banner under the picture provides the current date, time
and channel.
• The Channel Banner provides a description for each program you highlight in the
main program list.
• The Main Program listing displays the programs that will be broadcast.
• Press the blue button (Timers) to view the list of timers set for upcoming
programs.
• Press the red button (Favorite) to view the list of Favorite profiles.

Browsing by a Different Date
You can view upcoming program information for up to 7 days in advance by
changing the day of the week you are browsing.
Press the yellow button (Next Day) or the green button (Prev Day) to change the
day of the week to view upcoming program information on the following day.
Press the green button (Prev Day) to view the program information.

Viewing Favorites
Press the red button (Favorite) to view a list of all the configured Favorite profiles.

For more information on setting up the favorite profiles, see Setting Up Your
Favorite Channels, on page 4-13.

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D9865 Satellite Receiver Installation and Operation Guide

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Introduction to the EPG, Continued
Viewing Timers
Press the blue button (Timers) to view all the configured timer profiles.

For more information on setting up and maintaining timer profiles, see Setting
Timers, on page 4-10.

Changing Channels
As you change the channel while watching TV, a brief channel banner appears
along the bottom of the TV screen with the current time and channel information.
For program details, press the green button (Info). The Extended Info screen is
displayed, with additional program information. The following displays an
example of a channel banner:
Current
Channel
Number

Time progress for
the current
program

Program being
watched
Current Channel
Name

Current time

Current Favorite
Profile

Start/End time
of program
Current program
name

4035197 Rev C

Upcoming program
name

Press for more information on
the current program

D9865 Satellite Receiver Installation and Operation Guide

4-9

Setting Timers
Setting a Reminder Timer From EPG
You can set up timers that will display a reminder on-screen when the configured
program is on.
Note: You cannot set a timer for a program that has already started.
Proceed as follows to set a reminder timer from EPG:
1. From the Main Menu screen, select EPG and press OK.
2. Select an upcoming program you want to set a reminder by scrolling through
the guide using the  buttons and then press OK. The Extended Info
screen is displayed with the channel name, information and program time.

3. If the program selected has already started, press Next  to set a timer for the
next time slot.
4. Press the green button (Set Timer). The Set Timer screen is displayed.

5. The following table describes the channel information and the timer options:
Channel/Timer
Information
Channel Number

4-10

Description
Number of the selected channel.

D9865 Satellite Receiver Installation and Operation Guide

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Channel/Timer
Information

Description

Channel Name

Name of the selected channel.

Event Name

Name of the selected program.

Day

Day of the week the program will be on the selected
channel.

Start Time

Start time of the selected program.

Frequency

Set the frequency of the reminder: Once, Daily,
Weekly, or Weekdays.

6. Click the green button (Save) to save your timer settings.
Note: You can set a maximum of 50 timer profiles.
The following is an example of a reminder that appears on-screen:

Seconds left
before the
program
starts
Press OK to close the reminder window and tune to the specified channel.
Otherwise, press Exit to close the reminder window.
The clock symbol on the left hand side displays a countdown of seconds left
before the program starts and the reminder window closes.

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4-11

Setting Timers, Continued
Editing a Timer Profile
1. From the Main Menu, select Timers and press OK. The Timers screen is
displayed.

2. From the Timers screen, scroll to the Timer profile you want to edit using the
 buttons.
3. Select Edit or press the blue button (Edit). The Set Timer screen is displayed.
4. Make the necessary changes.
5. Press the green button (Save) to save the Timers list.

Deleting a Timer Profile
1. From the Main Menu, select Timers and press OK. The Timers screen is
displayed.

2. From the Timers screen, scroll to the Timer profile you want to delete using the
 buttons.
3. Select Delete or press the red button (Delete). A warning message appears
confirming your deletion.
4. Press OK to confirm.

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Setting Up Your Favorite Channels
The Favorite screen displays a list of all the favorites configured in the D9865.
Favorites allow you to surf through the channels you have set up as your favorite
channels, skipping over other channels.
By default, All Channels (authorized and unauthorized channels) are displayed.
The Authorized Channels Only lists channels that are authorized by your uplink
provider. Setup is authorized only by doing a channel scan.

Adding a Favorite Profile
Proceed as follows to configure your favorites list:
1. From the Main Menu screen, select Favorite and press OK, or press FAV.

2. Press the green button (New) to create a new Favorites list.

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D9865 Satellite Receiver Installation and Operation Guide

4-13

Setting Up Your Favorite Channels, Continued
3. Select Favorite Name and press OK to edit the new favorite name. Enter the
name directly using the numeric keypad on the remote control or use the
 buttons to change the letters/numbers one alphabet/digit at a time.
Alternatively, press the red button (Keyboard) to enter the name using an onscreen keyboard.
4. Select the Channel Mode and press OK to select the type of channels listed
below. Select All to list all the channels in the network. Select Authorized Only
to list all the channels that are authorized by your uplink provider only.
5. Scroll through the channel list using the  buttons and press OK to add the
channels you want to your new favorites list on the right. A checkmark appears
to the left of the channel, indicating that the channel is in the favorites list.
6. Press the  button to edit the selected channels on the right. Press the blue
button (Move) to move the selected channel up/down the list using 
buttons. When you are done moving the channel, press the blue button (End
Move).
7. Press the green button (Save) to create and save the new Favorites list.

Editing a Favorite Profile
Note: You cannot edit All Channels or the authorized channels only.
1. From the Favorite screen, scroll to the Favorite profile you want to edit using the
 buttons.
2. Press the yellow button (Edit). The Edit/Delete Custom Favorite screen is
displayed.
3. Select Edit or press the blue button (Edit). The Edit Favorite List screen is
displayed.
4. Make the necessary changes.
5. Press the green button (Save) to save the Favorites list.

Deleting a Favorite Profile
Note: Only Favorites that are marked with a circle can be deleted.
1. From the Favorite screen, scroll to the Favorite profile you want to delete using
the  buttons.
2. Press the yellow button (Edit). The Edit/Delete Custom Favorite screen is
displayed.
3. Select Delete or press the red button (Delete). A warning message appears
confirming your deletion.

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Setting Up Your Favorite Channels, Continued
4. Press OK to confirm.

Performing a Channel Scan
The Channel Scan function scans through all the available channels and updates the
Authorized Channels Only list. For more information on your authorized channels,
contact your uplink service provider.
Proceed as follows to perform a channel scan:
1. From the Favorite screen, press the red button (Chnl Scan). A warning message
appears confirming the channel scan. It can take several minutes, depending on
the size of the network.
2. Press OK. The Authorized Channels Only list is updated.

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D9865 Satellite Receiver Installation and Operation Guide

4-15

Setting Up One Button Channel Change
To Set Up One Button Channel Change
Proceed as follows to set up one button channel change:
From the Main Menu, select One Button Channel Change and press OK.

The Button colors (Red, Green, Yellow, and Blue) corresponds to the colored
buttons at the bottom of the remote control (see below).

Each color can be assigned to a channel as a shortcut for a quick channel change. For
example, if you assign the red button to channel 1, pressing the red button while
watching a different channel at anytime will automatically tune the TV channel to 1.
Note: You can only use the one button channel change if the screen is displaying
video only. The one button channel change does not work if EPG, Channel Banner
or on-screen menus are displayed.

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Setup Menu
The Setup Menu is used to set up the receiver.

The available sub-menus are as follows:
• Tuning / Preset
From this menu, you can display and change Presets, and set up the LNB.
• Dish Setup
This menu provides a graphical aid for dish pointing/alignment.
• Video Setup
From this menu, you can set the TV channel to display video on your TV, the
video format (e.g., NTSC or PAL), TV aspect ratio, and subtitling control.
• Audio Setup
From this menu, you can set the Stereo/Mono selection and select digital audio
preferences.
• Advanced
From this menu, you can access other sub-menus for control and display of
features such as Lock Level, Conditional Access, the Ethernet port and
Diagnostics, and available services to control code downloads.
• Info
From this menu, you can access other sub-menus to display information about
the receiver software, and hardware versions, view device status and other
signal-related parameters.

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D9865 Satellite Receiver Installation and Operation Guide

4-17

Setting up Tuning / Preset
To Set Up Tuning/Preset Parameters
The Tuning/Preset menu is used to display and configure the current settings.
Proceed as follows to set up the tuning/preset:
1. From the Setup Menu screen, select Tuning / Preset and press OK.

2. The following table describes each of the available options:
Selection

Options

Modulation Type

DVB-S

Description

Default

Enter the modulation scheme.

DVB-S2

4-18

Downlink (Freq)

Enter
number

For C-Band:
Downlink Freq = LO Freq - L-Band Freq.
For Ku-Band:
Downlink Freq = LO Freq + L-Band Freq.

12.3

Symbol Rate

1.0 to 45.0
1.0 to 31.0

Range for DVB-S in MS/s.
Range for DVB-S2 in MS/s.

30.0

NetId

Enter
number

Obtain the number from your service
provider.

D9865 Satellite Receiver Installation and Operation Guide

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Selection

Options

Description

Default

LO Select
On
(Sets a 22 kHz tone
Off
for Ku-band dual
Auto
LNB)

Switches 22 kHz tone on.

LO Freq 1

Enter
number

If C-band application, set to 5.15 GHz
10.75 GHz
(default).
If Ku-band single LNB, enter LO Freq. and
set LO Freq 2 and Crossover to 0.0.
If Ku-band dual LNB, enter LO Freq 1, LO
Freq 2 and Crossover.

LO Freq 2

Enter
number

Enter if Ku-band dual LNB application.
LO Freq 2 > LO Freq 1.

0.0

Crossover

Enter
number

Enter if Ku-Band dual LNB application.
Determines if LO Freq 1 or LO Freq 2 is
used for tuning.

0.0

LNB Power
(For more
information, see
LNB Power
Settings, on
page 4-25.)

18-H

For H polarization (18V).

18-H

13-V

For V polarization (13V).

Off

Use for external LNB power.

DiSEqC

Switches 22 kHz tone off.
Sets 22 kHz tone to automatic.
If Downlink Freq < Crossover, use LO
Freq 1. The 22 kHz tone is Off.
If Downlink Freq > Crossover, use LO
Freq 2. The 22 kHz tone is On.

Note: LNB power must be on if DiSEqC is
required.
H-NIT

Initially applies the horizontal
polarization voltage, and then follows the
polarization based on the NIT.

V-NIT

Initially applies the vertical polarization
voltage, and then follows the polarization
based on the NIT.

Enable

Enables or disables Digital Satellite
Disable
Equipment Control. This must be enabled
to control the DiSEqC switch. LNB Power
must be on to use this setting. Refer to
http://www.eutelsat.com/satellites/
4_5_5.html for more information.

Disable

DiSEqC Switch

Off

Selects a port on the LNB switch (if used). Off

A to P

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

4-19

Selection

Options

Description

Default

Signal Lock

Indicates signal synchronization status.

Signal Quality

Indicates the quality of the received signal,
associated with the Bit Error Rate, in the
range from 0 to 100.

Signal Level

Indicates the strength of the received
signal in the range from 0 to 100.

Note: If you enter an invalid frequency setting or a setting that does not correspond
to the selection, a pop-up message such as “Input value out of range" is displayed.
3. Press the green button (Save) to save and apply the settings to the receiver.

4-20

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Setting up the Preset / LNB
To Set Up Preset/LNB Parameters
The Preset/LNB Setup sub-menu allows you to select or configure up to 64 network
presets. Your receiver may be shipped pre-configured with a number of network
presets. You can configure the network preset to use one of 10 LNB configurations.
Proceed as follows to set up the preset/LNB settings:
1. From the Tuning / Preset screen, press the yellow button (Preset) to set up the
Preset/LNB.

2. The following table describes each of the available options:
Selection

Options

Description

Preset Number

1 to 64

Enter or select the preset number.

Preset Name

Enter name

Set the preset network name.

LNB
Configuration

1 to 10

Enter or select the LNB configuration.

Modulation Type

DVB-S

Select the modulation scheme.

DVB-S2
Downlink (Freq)

Enter
number

For C-Band,
Downlink Freq = LO Freq - L-band Freq.
For Ku-Band,
Downlink Freq = LO Freq + L-band Freq.

Symbol Rate

1.0 to 45.0
1.0 to 31.0

Range for DVB-S in MS/s.
Range for DVB-S2 in MS/s.

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

4-21

Selection

Options

NetId

Enter
number

Description
Obtain the number from your service
provider.

Last Activated
Preset

Indicates the number of the last activated
preset.

Signal Lock

Indicates signal synchronization status.

Signal Level

Indicates the relative strength of the
received signal, in the range from 0 to 100.

3. Press the green button (Save) to save and apply the settings to the receiver.

Selecting the Active Preset
To change the displayed preset to the Active preset or to select a different preset as
the active preset:
1. From the Tuning/Preset screen, press the yellow button (Preset).
2. Enter the preset in the Preset field that you want to activate. Enter the number
directly using the numeric keypad on the remote control or use the 
buttons to change the number one digit at a time. Alternatively, press the red
button (keyboard) to enter the preset using an on-screen keyboard.
3. Select Activate (blue button) to choose the preset. This will activate the currently
displayed preset as the active preset.
You will be prompted to accept the new preset and warned that service
interruption will occur.
4. Select OK to proceed or EXIT to cancel the operation.
5. Press MENU to go to the previous menu.
Note: It will take up to 30 seconds for signal acquisition to occur. It can take longer
if the symbol rates are low.

Editing Network Presets
You can edit or pre-configure any one of 64 presets without affecting the operation
of the receiver.
To save or change a network preset:
1. Enter a Preset Number and a name directly to below the Preset Number. Follow
the editing rules for the keys when entering characters in the Name field.
2. Enter the appropriate settings as described in the preceding table. Ensure that
the LNB selection corresponds to the correct downlink frequency.
3. Press OK to save the preset.

4-22

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Setting up LNB
To Set Up LNB Parameters
Proceed as follows to set up the LNB:
1. From the Preset/LNB Setup menu, press the yellow button (LNB) to set up the
LNB.
Note: You can configure up to 10 LNB presets.

2. The following table describes each of the options:
Selection
LNB Configuration

Options
1 to 10

LNB Power
18-H
(For more
13-V
information, see LNB
Off
Power Settings, on
page 4-25.)

4035197 Rev C

Description
Number identifying the current preset LNB
configuration.
For H polarization.
For V polarization.
Use for external LNB power.
Note: LNB power must be on if DiSEqC is
required.

H-NIT

Initially applies the horizontal polarization
voltage, and then follows the polarization based
on the NIT.

V-NIT

Initially applies the vertical polarization voltage,
and then follows the polarization based on the
NIT.

D9865 Satellite Receiver Installation and Operation Guide

4-23

Selection

Options

Description

LO Freq1

Enter
number

If C-band application, set to 5.15 GHz (default).
If Ku-band single LNB, enter LO Freq. and set
LO Freq 2 and Crossover to 0.0.
If Ku-band dual LNB, enter LO Freq 1, LO Freq
2 and Crossover.

LO Freq2

Enter
number

Enter if Ku-band dual LNB application. LO Freq
2 > LO Freq 1.

Crossover

Enter
number

Enter if Ku-Band dual LNB application. Used to
determine if LO Freq 1 or LO Freq 2 is used for
tuning.

LO Select
(Sets a 22 kHz tone
for Ku-band dual
LNB)

Off

Switches 22 kHz tone off.

Switches 22 kHz tone on.

Auto

Sets 22 kHz tone to automatic.
If Downlink Freq < Crossover use LO1. The 22
kHz tone is Off.
If Downlink Freq > Crossover use LO2. The 22
kHz tone is On.

DiSEqC

Enable

Enables or disables Digital Satellite Equipment
Control. This must be enabled to control the
DiSEqC switch. LNB Power must be on to use
this setting. Refer to http://www.eutelsat.com/
satellites/4_5_5.html for more information.

Disable

DiSEqC Switch

Off

Selects a port on the LNB switch (if used).

A to P
Note: If you enter an invalid frequency setting or a setting that does not correspond
to the selection, a pop-up message such as “Input value out of range" is displayed.
3. Press the green button (Save) to save your settings.

4-24

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Setting up LNB, Continued
LNB Power Settings
The following table displays the LNB Power settings:

LNB Power Setting
Off

18-H

13-V

H-NIT

V-NIT

4035197 Rev C

NIT Contains

Output LNB Voltage

Not received

Off

Not received

18 volts

Not received

13 volts

Not received

18 volts

13 volts

Not received

13 volts

18 volts

13 volts

D9865 Satellite Receiver Installation and Operation Guide

4-25

Setting Up the Satellite Dish
To Set Up the Dish
The Dish Setup menu provides graphical assistance for dish positioning. This menu
can be set to two modes: User Mode (default) or Installer Mode. The User mode
allows you to select from stored Satellite Numbers, which are stored satellite
locations, as stored in the dish motor, but does not provide any dish control.
Proceed as follows to set up the dish:
1. From the Setup Menu, select Dish Setup and press OK. By default, the Dish
Setup screen is displayed in User mode.

2. The table at the top displays the current configurations.
3. The following table describes each of the options in User mode:
Selection

4-26

Options

Description

Satellite Number

1 to 255

Number identifying the saved satellite
location as defined by the dish motor
manufacturer.

User Action

None

No action is performed.

Goto Satellite

Moves the dish to the selected pre-stored
satellite position. Satellite positions are stored
in the dish motor, if supported, not in the
receiver.

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Setting Up the Satellite Dish, Continued
4. Press the yellow button to switch between User and Installer modes. The
Installer mode is for Installers only.

5. The following table describes each of the available options for the Installer
mode:
Selection

Options

Description

Satellite Number

1 to 255

Number identifying the saved satellite
location as defined by the dish motor
manufacturer.

Absolute Position

0.0 to 75.0

Position of the satellite in degrees.

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

4-27

Selection

Options

Installer Action

Continuous
West
Movement

Description
Moves the dish west until it reaches its limit.
Ensure that the dish can move to its limit
without any obstructions.

Continuous
Moves the dish east until it reaches its limit.
East Movement Ensure that the dish can move to its limit
without any obstructions.
Stop Move

Stops movement of the dish.

Goto Absolute
Position West

Moves the dish to the Absolute west position
set above.

Goto Absolute
Position East

Moves the dish to the Absolute east position
set above.

Goto Reference Moves the dish to a reference defined by the
dish motor manufacturer.

4-28

Goto Satellite

Moves the dish to the selected pre-stored
satellite position. Satellite positions are stored
in the dish motor, if supported, not in the
receiver.

Store Satellite

Stores the current dish position as a Satellite
Number, if supported by the dish motor.

Clear Limits

Clears the dish east and west limits stored in
the dish motor.

Store East
Limits

Stores the current position as the east limit in
the dish motor.

Store West
Limits

Stores the current position as the west limit in
the dish motor.

Calculate
Position

Updates the position of the dish according to
the current position. For more information,
refer to the dish manual provided by the dish
manufacturer.

None

No action is performed.

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Selection

Options

DiSEqC

Enable
Disable

Description
Enables or disables Digital Satellite
Equipment Satellite Control.
Note: This must be enabled to control the
DiSEqC switch. LNB Power must be on to
use this setting. Refer to http://
www.eutelsat.com/satellites/4_5_5.html for
more information.
Before you can adjust the satellite position
using the Adjust Dish Position screen or a
signal tone, ensure that the LNB Power and
DiSEqC (in the Tuning/Preset screen) are
enabled.

6. Press the blue button (Do Action) to save and apply the settings to the receiver
until the next reboot.
7. The following table describes the view-only information on the Dish Setup
screen:
Parameter

4035197 Rev C

Description

Modulation

Indicates the modulation type for the received
signal.

LDPC BER

Indicates the bit rate of the input stream of the
LDPC error correcting stage (DVB-S2 only).

Mode

Indicates whether the current dish setup mode is
Installer or User. The mode can be changed by
pressing the yellow button.

NW Name

Displays the network name.

PV BER

Indicates the PV (Post-Viterbi) BER for the received
signal (DVB-S).

PER

Indicates the current PER (Packet Error Rate).

DiSEqC Status

Indicates whether the DiSEqC is enabled or
disabled.

Signal Quality

Indicates the quality of the received signal,
associated with the Bit Error Rate, in the range
from 0 to 100.

Signal Level

Displays the relative strength of the received RF
input signal. It is displayed in the range from 0 to
100.

D9865 Satellite Receiver Installation and Operation Guide

4-29

Parameter
Signal Lock

Description
Indicates whether the receiver is synchronized with
the received RF signal.

Adjusting the Satellite Position in Installer Mode
Note: To adjust the satellite position, the DiSEqC must be set to Enable.
1. On the Dish Setup screen, press the yellow button (Installer) to select Installer
mode.
2. Ensure the DiSEqC is set to Enable and then press the green button (Adj Dish).

3. Press the red or yellow button for fine west and east dish adjustment. Press the
green or blue button for coarse east and west dish adjustment.

Changing the Satellite Position in User Mode
To select a new satellite position on the Dish Setup menu:
1. Use the  buttons to move to Satellite Number and press OK.
2. Enter the pre-stored satellite number you want to use in the range from 1 to 255,
and press OK.
3. Press  to move down to User Action and press OK.
4. Press  to choose Goto Satellite and press OK. The receiver is now tuned to the
selected satellite position.
5. Press MENU to move to the previous menu, or EXIT to go to video.

4-30

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Setting Up the Satellite Dish, Continued
Adjusting the Satellite position using Signal Tones
Dish alignment can be done using the audible signal adjustment tone. The
characteristics of the signal tone are shown in the table below. Align the dish to
achieve signal lock and then best signal quality.
Note: The signal adjustment tone automatically outputs as PCM audio type only,
regardless of the Digital Audio Preference set in Audio Setup.
Signal Lock/Quality

Tone

No Signal Lock

Slow repeating tone.

Signal Lock

Steady tone.

Signal Lock +
increasing Signal
Quality

Steady tone increasing in pitch.

Provided the RF cable is connected between the satellite receiver and the LNB,
Signal level displays a low number (typically less than 40). As the receiver achieves
Signal Lock, the Signal Level increases, and the tone changes from a slow repeating
beep to a steady tone. Once Signal Lock is obtained, align the dish to increase the
Signal Quality to the best possible value (up to a maximum of 10).

Signal Level and Signal Quality
The Signal Level and Signal Quality of the incoming signal are displayed both
numerically and graphically using bar graphs.
The Signal Level is associated with the RF input signal level. The Signal Level
display is continuously updated to indicate the relative strength of the received RF
input signal. It is displayed in the range from 0 to 100. Signal Level is displayed on
the Tuning / Preset and Dish Setup menus both numerically and graphically.
The Signal Quality (displayed in the range from 0 to 100) is associated with the Bit
Error Rate, and is a measure of the signal quality. Signal Quality is displayed both
numerically and graphically on the Dish Setup menu. To obtain the best signal
quality, adjust the dish position to obtain the highest Signal level and Signal
Quality possible.
Temporary, solar-related electromagnetic disturbances occur every year during the
spring and autumn months. These disturbances usually persist for several minutes
a day for approximately one week at this time. Your service provider can advise
you about channels that may be adversely affected.
To verify your satellite LNB antenna installation or improve signal reception, refer
to your antenna equipment installation manual, or contact your local service
provider.

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

4-31

Setting Up the Satellite Dish, Continued
Signal Lock
The Signal Lock status is continuously updated to indicate whether the receiver is
synchronized with the received satellite RF signal. Signal Lock status is displayed
on the Preset / LNB Setup and Dish Setup menus.
If the receiver is able to synchronize to a carrier frequency and an MPEG stream is
present, Signal Lock displays Lock and the Signal LED on the receiver front panel
is on. If no carrier is detected, Signal Lock displays No Lock and the Signal LED is
off.

4-32

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Setting up the Video
Setting up the Video
The video format is set to the standard format for your country. If you attempt to
change the format of the source video signal, a warning message appears, to inform
you that if the fields are incorrectly configured, the display may not be viewable.
Check with your satellite or local service provider before changing the video
settings to ensure it is set correctly. Press OK to continue with the edit. Otherwise,
select Cancel.
Note: If an error was made when changing the video settings, you can set the TV
video format using the front panel. For more information, see Setting the TV Video
Format, on page 3-4.
Proceed as follows to set up the video information.
1. From the Setup Menu screen, select Video Setup and click OK.

2. The following table describes each of the options in the Video Setup screen.
Selection

Options

HD Video Output

Description

Default

Auto

Receiver automatically detects correct HD Auto
video format.

HD 1080i

Sets the HD output video format.

HD 720p

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

4-33

Selection

Options

SD Video Output

Auto

Description

Default

Receiver automatically detects correct SD
video format.

Depends
on TV
modulator
installed

PAL-B/G, PAL- For 625-line systems.
D, PAL-I
PAL-M

525-line format for Brazil.

PAL-N (AR)

625-line format for Argentina.

NTSC, NTSC-J

For 525-line systems.

TV Channel

3 or 4 for NTSC Sets TV channel for video display.
21-69 for PAL

3 or 21,
depending
on TV
modulator
installed.

TV Aspect Ratio

4:3, 16:9

The aspect ratio of the intended TV
system.

4:3

Aspect Ratio
Convert

None

This is the conversion that the receiver will None
perform on the incoming signal for the
picture to be displayed correctly (i.e., to
correspond to the aspect ratio of your TV)
on your TV, based on your selection.
For the actual conversion performed, refer
to Actual Conversion Table, on page 4-35.

Auto
Auto AFD
16:9 L/B
4:3 P/B
14:9
4:3 CCO
16:9 SCALE

Closed Caption

Auto
SA Custom
EIA 708

This is the mode of closed-captioning to
use. if there are multiple in the stream.

Auto

Note: SA Custom is not supported when
telecine video coding is enabled.

Type 3
Type 4 SA
Type 4 ATSC
Reserved
DVB 157
Stream Aspect
Ratio

4-34

4:3, 16:9

This indicates the aspect ratio of the
incoming signal. This is read-only.

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Selection

Options

Actual Conversion

Description

Default

This is the type of (aspect ratio) conversion
the receiver will perform based on what
you have selected. This is read-only.

Actual Conversion Table
The following table displays the actual conversion performed by the receiver
according to your TV Aspect Ratio selection and the affect on the picture displayed
on the TV screen.
Stream

TV
Aspect
Ratio

Aspect
Ratio
Conversion

Actual
Conversion

4:3

None

Normal Picture

4:3

Auto

None

No conversion

4:3

16:9 L/B

None

Conversion is not possible.
Normal picture.

4:3

4:3 CCO

None

Conversion is not possible.
Normal picture.

4:3

4:3 P/B

None

Conversion is not possible.
Normal picture.

4:3

14:9

None

Conversion is not possible.
Normal picture.

4:3

16:9 SCALE

None

Conversion is not possible.
Normal picture.

4:3

16:9

None

Picture is short & fat.

4:3

16:9

Auto

4:3 P/B

Uses 4:3 P/B.

4035197 Rev C

Description

D9865 Satellite Receiver Installation and Operation Guide

Image

4-35

Stream

TV
Aspect
Ratio

Aspect
Ratio
Conversion

Actual
Conversion

4:3

16:9

4:3 P/B

4:3 picture is centered in a
pillar-style box.

4:3

16:9

14:9

Compromises some upsampling. Some black bars
and cropping are visible.

4:3

16:9

16:9 SCALE

Vertically up-samples the
centre of the 4:3 picture and
crops the top and bottom of
the screen.

16:9

None

Normal

16:9

Auto

None

No conversion. Normal
picture.

16:9

16:9 L/B

None

Conversion is not possible.
Normal picture.

16:9

4:3 CCO

None

Conversion is not possible.
Normal picture.

16:9

4:3 P/B

None

Conversion is not possible.
Normal picture.

16:9

14:9

None

Conversion is not possible.
Normal picture.

16:9

16:9 SCALE

None

Conversion is not possible.
Normal picture.

16:9

4:3

None

Picture appears tall and thin.

4-36

Description

D9865 Satellite Receiver Installation and Operation Guide

Image

4035197 Rev C

Stream

TV
Aspect
Ratio

Aspect
Ratio
Conversion

Actual
Conversion

4:3

16:9

16:9 L/B

None

Conversion is not possible.
Picture appears short and fat.

4:3

16:9

4:3 CCO

None

Conversion is not possible.
Picture appears short and fat.

16:9

4:3

16:9 L/B

Vertically down-samples the
picture and applies black
bars at the top & bottom of
the screen.

16:9

4:3

4:3 CCO

Horizontally up-samples the
centre portion of the picture
to fill the 720.

16:9

4:3

4:3 P/B

None

Conversion is not possible.
Picture appears tall and thin.

16:9

4:3

14:9

Compromises some upsampling. Some black bars
and some cropping are
visible.

16:9

4:3

16:9 SCALE

None

Conversion is not possible.
Picture appears tall and thin.

4035197 Rev C

Description

D9865 Satellite Receiver Installation and Operation Guide

Image

4-37

Setting up the Video, Continued
Video Output Restrictions
The following table describes the nature of the Video Outputs given the source
video stream and selections that can be made by the user. The D9865 does not
provide video format conversion.
Source
Video
Format
SD-NTSC
(60Hz)

SD-PAL
(50Hz)

1080i 60Hz

1080i 50Hz

User
Selected
SD Format

User
Selected
HD Format

Component &
HDMI

CVBS & TV-Out

Auto or
NTSC

Auto

1080i 60Hz

NTSC

1080i

1080i 60Hz

NTSC

720p

720p 30Hz

NTSC

PAL (50 Hz) Any

Mismatch

Auto or
PAL

Auto

1080i 50Hz

PAL

1080i

10801 50Hz

PAL

720p

720p 25Hz

PAL

NTSC

Any

Mismatch

Auto or
NTSC

Auto

1080i 60Hz

NTSC

1080i

1080i 60Hz

NTSC

720p

720p 30Hz

NTSC

PAL

Any

Mismatch

Auto or
PAL

Auto

1080i 50Hz

PAL

1080i

1080i 50Hz

PAL

720p

720p 25Hz

PAL

Any

Mismatch

NTSC

4-38

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Source
Video
Format
720p 30Hz

720p 25Hz

User
Selected
SD Format

User
Selected
HD Format

Component &
HDMI

CVBS & TV-Out

Auto or
NTSC

Auto

720p 30Hz

NTSC

1080i

1080i 60Hz

NTSC

720p

720p 30Hz

NTSC

PAL

Any

Mismatch

Auto or
PAL

Auto

720p 25Hz

PAL

1080i

10801 50Hz

PAL

720p

720p 25Hz

PAL

Any

Mismatch

NTSC

Video formats that require a frame rate change from the original source stream are
blocked by a “Video Format Mismatch” banner and the video output is muted.

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

4-39

Setting up Subtitles
Setting up Subtitles
The Subtitle Setup screen allows you to configure the type of subtitling (i.e., DVB or
Imitext displayed by the receiver, and how the receiver displays subtitling on TV.
Proceed as follows to set up subtitling:
1. From the Video Setup screen, press the yellow button (Subtitle).

2. The following table describes each of the options on the Subtitle Setup screen:
Selection

Options

Subtitle Control

4-40

Description

Default

Off

No subtitles are displayed.

Functions as an “Auto” setting. DVB
subtitles are displayed when only DVB
subtitles are transmitted on the channel,
and likewise, Imitext subtitles are
displayed when only Imitext subtitles are
transmitted on the channel. When both
DVB and Imitext subtitles are available on
the same channel, only DVB subtitles will
be displayed.

Imitext

Displays only Imitext subtitles. For
example, if Imitext is selected, but both
DVB and Imitext subtitles are being
transmitted on the same channel, only
Imitext subtitles will be displayed.

DVB

Displays only DVB subtitles. For example,
if DVB is selected, but both DVB and
Imitext subtitles are being transmitted on
the same channel, only DVB subtitles will
be displayed.

D9865 Satellite Receiver Installation and Operation Guide

Off

4035197 Rev C

Selection

Options

Imitext Color (text Auto
color)

Description
Displays text in the color transmitted by
the subtitling equipment.

Yellow

Displays text in yellow.

White

Displays text in white.

Imitext Shade
Auto
(background color)

Displays background in same shade
transmitted by the subtitling equipment.

Shadow

Applies an outline to the right side of each
text character. No background box is
applied to subtitles, i.e., text is visible
directly on top of video.

Opaque

Applies a black box to each text character.

Semi

Applies a semi-transparent box to subtitle
text.

None

No shadow or outline is applied to subtitle
text.

Standard

Subtitles appear on screen in same
position as output from other PowerVu
receivers.

Extended

Subtitles are positioned on screen
according to the Imitext (extended)
specification.

Subtitle Language Available
languages

Select from any one of the available
languages.

Imitext Position

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

Default
Auto

Auto

Standard

eng
(English)

4-41

Setting up Audio
Setting up the Audio
Proceed as follows to select the audio source.
1. From the Setup Menu screen, select Audio Setup and click OK.

2. The following table describes each of the options:
Selection
Stereo/Mono

DRC Mode

Digital Audio
Preference

Options

Default

Stereo

Left and right channels are output on L
and R respectively.

Mixed

Left and right channels are combined and
output on both L and R.

L-MONO

Left channel is output on L and R.

R-MONO

Right channel is output on L and R.

RF Mode

This setting is normally used for analog
cable modulators, when limited dynamic
range is desired.

Line Mode

Setting used when full dynamic range is
allowed.

PCM

Set the compressed audio type.
For more information on the settings, see
the table in Digital Audio Preference
Settings, on page 4-43.

Dolby Digital
Compressed
(Dolby Digital
Plus)

PMT Audio Source None
AUD1 to
AUD64

4-42

Description

Stereo

RF Mode

PCM

Select the PMT Audio Source for the audio AUD1
channel.

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Setting up Audio, Continued
Digital Audio Preference Settings
The following table displays the effects of Dolby Audio Preference setting on audio
outputs, based on the type of audio being decoded:
Input/
Output

Digital Audio Preference
PCM

Dolby Digital

Compressed
S/PDIF

HDMI

MPEG LA
(MPEG1 and
MPEG2)

PCM

Dolby Digital

PCM

Dolby Digital
(follows IEC 61937)

Dolby Digital
(follows IEC
61937)

Dolby Digital Plus PCM
(< 1.5 Mbps)

Dolby Digital
(follows IEC 61937)

Dolby Digital
Plus (No overclocking,
follows SMPTE338)

Dolby Digital
Plus (overclocking x4,
follows IEC
61937)

Dolby Digital Plus PCM
(>= 1.5 Mbps)

Dolby Digital
(follows IEC 61937)

Dolby Digital
(follows IEC
61937)

MPEG2 AAC,
PCM
MPEG4 (AAC and
HEAAC v1 and
v2)

MPEG2 AAC,
MPEG4 (AAC and
HEAAC)
(follows IEC 61937)

MPEG2 AAC,
MPEG4 (AAC
and HEAAC)
(follows IEC
61937)

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Advanced Setup
To View the Advanced Setup Menu
Proceed as follows to view the Advanced Setup screen.
From the Setup Menu screen, select Advanced Setup and press OK.

The function for the available sub-menus is as follows:
• Administration
From this menu, you can display and control the Lock level, date and time, and
other settings.
• Network Setup (D9865D only)
From this menu, you can configure the receiver for Ethernet operation.
• Noise Cutoffs
From this menu, you can set the noise thresholds.
• Alarms & Warnings
From this menu, you can configure alarm and warning settings.
• Download
From this menu, you can control and view the status of a code download.

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Setting up Advanced User Settings
To Set Up the Advanced User Settings
Proceed as follows to set up the advanced user settings:
1. From the Advanced Setup screen, select Administration and press OK.

2. The following table describes each of the options:
Selection
POV Mode

Lock level

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Options

Description

Default

Standard

Configures the network controls to the Standard
following pre-defined settings:
CA Mode - Std
Acquisition Mode - Basic

Open

Configures the network controls to the
following pre-defined settings:
CA Mode - Open
Acquisition mode - Auto

Advanced

Enables the POVAdv menu option,
allowing you to customize the CA
Mode and Acquisition settings. For
more information, see Setting up POV
Mode, on page 4-50.

0 to 3

Restricts access and prevents
unauthorized changes to receiver
settings.
For details on changing the lock level,
see Changing the Lock Level, on
page 4-47.

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Selection

4-46

Options

Description

Default

Menu
transparency

None, 25%, 50%,
75%, 90%

Set the transparency level of the menus None
displayed on-screen.
For example, if set to None, menus are
solid and the video appears behind the
menus. If set to 25%, menus are clear
and the video is visible through the
menus.

IR remote

Enable

Set to Enable to control the receiver
Enable
using the remote control. By default,
the receiver is shipped with the remote
control enabled.
Note: The EPG functions are only
available using the IR remote control.

Disable

Set to Disable if you want to disable
the remote control and use the front
panel controls only.

Date Format

YYYY/MM/DD,
DD/MM/YYYY,
MM/DD/YYYY

Current date information is displayed
in the Active Alarm and Active
Warning screens.

Time format

24 Hr, 24 Hr
SuspendZero, 12
Hr, 12 Hr
SuspendZero

Time information is displayed in the
24 Hr
Active Alarm and Active Warning
screens.
Time information is normally broadcast
as part of the transmitted digital signal,
and is usually the broadcaster local
time relative to Greenwich Mean Time
(GMT).

Time offset

Adjusted in one
hour increments,
from -12:00 to
+13:00, and GMT.

Displays the time zone offset instead of +05:30
the true local time. If the current
broadcast time is not your local time,
you must change this time setting.

Actual Lock Level

Displays the current lock level.

Adv Admin

Displays the Advanced Administration
screen. For more information, see
Changing the Lock Level Password,
on page 4-48.

D9865 Satellite Receiver Installation and Operation Guide

YYYY/MM/
DD

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Setting up Advanced User Settings, Continued
Changing the Lock Level
Receiver lock levels are password-protected. When an attempt is made to change
the lock level setting, a password prompt is displayed. After the correct password is
entered, you can change the lock level setting.
If the incorrect password is entered (any lock level setting), a message box appears
on-screen to confirm an invalid password entry, and access to the locked options
are denied.
Note: The default password is 1234.
For details on the four lock levels, see D9865 Satellite Receiver Lock Levels, on
page C-2.
Proceed as follows to change the lock level:
1. In the Administration menu, scroll to select Lock Level and press OK. The PIN
Entry screen appears.
2. Press OK to enter the current password using the numeric keypad on the
remote control and press OK. For security reasons, a default character is
substituted for each button pressed.
3. Use  to select a valid lock level (lock levels are displayed from 0 to 3) and
then press OK. The default setting is 0. The Actual Lock Level parameter below
is updated to the new lock level.
Menu options change color (view-only) if disabled by the current lock level
setting.
Important: A virtual channel displayed for 20 seconds or more automatically
becomes the current (Last) channel. As Lock Level 3 disables most Lock Level 0
functions (including channel changes), perform this action before changing the
current Lock Level setting to 3.

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Changing the Lock Level Password
The Advanced Administration sub-menu allows you to change the following:
• Set Lock Level Password - to change the current lock level password (1234).
• Factory Reset - to restore the receiver to factory default settings.

Changing the Lock Level Password
A unique lock level password (4-digit password) protects the current receiver
settings against unauthorized changes. When changing the password, record and
keep this number in a secure location. The default password is 1234.
Important: Proceed with caution when changing the password as this operation
cannot be undone. If the password is lost or is unavailable, contact Cisco customer
support.
To change the lock level password:
1. From the Administration screen, press the yellow button (Adv Admin).

2. Select Set Lock Level Password and press OK.
3. Press OK to enter the current password and press OK. For security, a default
character is substituted for each button pressed.
4. Press OK to enter the new password, any number from 0 to 9, and press OK.
5. Press OK to enter the new password again for password confirmation and press
OK. A message appears informing you that the password was changed
successfully.
Note: If the password is lost or is unavailable, contact Cisco customer support.

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Changing the Lock Level Password, Continued
Performing a Factory Reset
The Factory Reset (F/R) is used for restoring the receiver’s factory presets (defaults).
When activated, the current receiver settings are replaced by the default settings.
After the factory defaults are restored, you can change the receiver settings as
required.
To restore the factory default settings using the remote control:
1. From the Advanced Administration screen, press the blue button (F/R).
2. Select Yes to reset the receiver and restore to factory defaults. Select No to cancel
the operation.
Following a factory reset, the receiver returns to Standby mode. Wait for the
flashing front panel LED, and then press the Display button on the remote control
or front panel, followed by the Menu button to return to the Main Menu.

Rebooting the Receiver
If you need to reboot the receiver for any reason, you can perform this function
without changing any settings.
To reboot the receiver:
1. From the Advanced Administration screen, press the yellow button (Reboot). A
message appears confirming that you want to reboot the receiver.
2. Select Yes to reboot. Otherwise, select No.

Resetting the Web GUI Login Information
The Reset Login (RstLogin) is used for resetting the username and password used
for Web GUI login to its default values. The default username is admin and the
default password is localadmin.
To reset the login:
1. From the Advanced Administration screen, press the blue button (RstLogin). A
message appears confirming that you want to reset the password to its default
values.
2. Select Yes. Otherwise, select No.

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Setting up POV Mode
To Set Up the POV Mode
Proceed as follows to configure the POV Mode:
Note: Ensure the POV Mode setting is set to Advanced.
1. From the Administration screen, press the blue button (POVAdv).

2. Select the Conditional Access type (CA Mode) that determines which programs
can be viewed via the satellite receiver. Select Std (preferred) or Open. The
default is Std.
Important: In Open mode, the receiver ignores inconsistent scrambling
descriptions within the signal. Operating in this mode may cause the decoder
not to respond to certain advanced uplink controlled features, such as service
replacement.
3. Set the Acquisition Mode used to build channel lists from allowed service lists
(Basic, Auto, or Custom). Select Custom to customize the tables used to obtain
tuning and channel lists.
4. If the Acquisition Mode was set to Custom, you can set the Tuning Source to
indicate whether the receiver is tuned to the received signal using the NIT or a
Preset. The default is NIT.

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Setting up POV Mode, Continued
5. The Service List Mode indicates which tables are used to obtain tuning and
channel lists. This only applies when Acquisition Mode is set to Custom. Select
Rigorous if all default settings must be present in the received signal. Select
Degraded and only the table parameters present in the received signal will be
used to install the receiver.
The following table displays the default settings for the allowed service lists and
frequency tuning settings.
Allowed Service Lists

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Auto

Basic

Custom

BAT

NIT

Yes

SDT

Yes

PAT

Yes

Tuning Source

NIT

Preset

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Network Setup
To View the Network Setup Menu
Proceed as follows to view the Network Setup screen (D9865D only).
From the Advanced Setup menu, select Network Setup and press OK.

The function for the available sub-menus is as follows:
• IP Setup
From this menu, you can configure the receiver for Ethernet operation.
• Unicast IP Setup
From this menu, you can configure network destinations for unicast
transmission.
• Multicast IP Setup
From this menu, you can configure network destinations for multicast
transmission.
• SNMP Setup
From this menu, you can configure the password to read and write data to a
device. You can also configure trap destinations.

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Configuring IP Setup
Setting up the IP Information
The IP Setup screen allows you to set the parameters for communicating with other
equipment via the Ethernet Data and Management ports for MPE applications. The
D9865 supports unicast and multicast IP streaming. There are two Ethernet ports
(Port 1 and Port 2). Click the blue button (Next Port) in the IP Setup menu to toggle
between the two ports.
Note: Only Port 1 is available for this release.

MPE Output
The Multiprotocol Encapsulation (MPE) output provides a means to carry packet
oriented IP protocols on top of a transport stream. The MPE output receives IP
packets from the transport stream and the IP data can be sent through an Ethernet
switch to an IP router or directly to a receiving device.
The diagram below shows an example of the D9865 receiver used in an MPE
application.

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Configuring IP Setup, Continued
Setting the Filter Mode
The filter mode sets the multicast forwarding for MPE data output.
Proceed as follows to set up the filter mode:
1. From the Advanced Setup screen, select IP Setup and press OK.

2. The Filter Mode sets whether all the MPE data is forwarded (Forward All). It
can forward up to 5 PIDs at the maximum bit rates shown in the following table.
Otherwise, select Forward None.
MPE Bit Rate

No
Decoding

5 Mbps SD
Video Decoded

20 Mbps HD
Video Decoded

Multicast

30 Mbps

20 Mbps

15 Mbps

Unicast

20 Mbps

15 Mbps

10 Mbps

3. Set the MPE Optimization setting. Select High Bitrate (default) to accumulate
the IP packets before they are processed in short bursts, increasing the allowable
bit rate of MPE data. Select Low Jitter to emit the IP packets in a constant
stream, resulting in low latency.

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Configuring IP Setup, Continued
Editing an IP Address
Proceed as follows to edit the Network IP Address:
1. From the IP Setup screen, press the yellow button (SetIPAddr).

2. The following table describes each of the options:
Selection

Options

Description

IP Address

12 digits in length
(###.###.###.###)/

Sets the IP Address for its participation
in a Network environment.

Mask

8 to 32

Sets the Subnet Mask for its
participation in a Network
environment.

Gateway Address

12 digits in length
(###.###.###.###)

Sets the Network Gateway Address on
the Network, used to expose the
receiver to a WAN.

The Network Address, Prefix Mask, and Gateway Address should be changed
together, as a group. The following table shows the most commonly used
Subnet mask values to enter for a chosen IP address mask, which will depend on
the size of your network.
Mask

Subnet Mask

255.0.0.0

255.255.0.0

255.255.255.0

Note: Only Port 1 is available for this release.

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Setting the Unicast IP Address
Viewing the Unicast IP
Unicast transmission is used to send messages to a specific address. You can specify
up to six single network destinations. The Gateway address is necessary if the
network address is not on a local network.
Proceed as follows to view the Unicast IP addresses:
1. From the Network Setup screen, select Unicast IP Setup and click OK.

The Unicast IP Setup screen lists all the IP addresses and its Gateway addresses that
are participating in a Network environment.

Adding a Unicast IP Address
Proceed as follows to add a Unicast IP Address:
1. From the Unicast IP Setup screen, press the green button (Add) to add a new
address.

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Setting the Unicast IP Address, Continued
2. The following table describes each of the options:
Selection

Options

Description

Network Address

12 digits in length
(###.###.###.###)

Sets the IP Address for its participation
in a Network environment

Mask

8 to 32

Sets Subnet Mask for its participation in
a Network environment.

Gateway Address

12 digits in length
(###.###.###.###)

Sets the Network Gateway Address on
the Network, used to expose the
receiver to a WAN.

The Network Address, Mask, and Gateway Address should be changed together, as
a group. The following table shows the most commonly used Subnet mask values to
enter for a chosen IP address mask, which will depend on the size of your network.
Mask

Subnet Mask

255.0.0.0

255.255.0.0

255.255.255.0

3. Select the green button (Save).

Editing a Unicast IP Address
1. In the Unicast IP Setup screen, scroll to the unicast IP you want to edit using the
 buttons.
2. Press OK. The Edit/Delete Unicast IP screen is displayed.
3. Select Edit or press the blue button (Edit). The Add/Edit Unicast IP screen is
displayed.
4. Make the necessary changes.
5. Select the green button (Save).

Deleting a Unicast IP Address
1. In the Unicast IP Setup screen, scroll to the unicast IP you want to delete using
the  buttons.
2. Press OK. The Edit/Delete Unicast IP screen is displayed.
3. Select Delete or press the red button (Delete). A message appears to confirm the
deletion.
4. Press OK.
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Setting the Multicast IP Address
Viewing the Multicast IP Addresses
Proceed as follows to view the Multicast IP addresses:
1. From the Network Setup screen, select Multicast IP Setup and click OK.

The Multicast IP Setup screen lists all the fixed multicast destination IP addresses.

Adding a Multicast IP Address
Proceed as follows to add a Multicast IP Address:
1. From the Multicast IP Setup screen, press the green button (Add) to add a new
address.

2. Set the multicast destination IP address, in the range from 0 to 255 for each of the
four fields in the following format: ###.###.###.###. For example, 225.1.1.1.
3. Press the green button (Save) to save your changes.

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Setting the Multicast IP Address, Continued
Editing a Multicast IP Address
1. In the Multicast IP Setup screen, scroll to the multicast IP you want to edit using
the  buttons.
2. Press OK. The Edit/Delete Multicast IP screen is displayed.
3. Select Edit or press the blue button (Edit). The Add/Edit Multicast IP screen is
displayed.
4. Make the necessary changes.
5. Select the green button (Save).

Deleting a Multicast IP Address
1. In the Multicast IP Setup screen, scroll to the multicast IP you want to delete
using the  buttons.
2. Press OK. The Edit/Delete Multicast IP screen is displayed.
3. Select Delete or press the red button (Delete). A message appears to confirm the
deletion.
4. Press OK.

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Setting up SNMP
Configuring SNMP Setup
Proceed as follows to configure SNMP:
1. From the Network Setup screen, select SNMP Setup and press OK.

2. Set the Read/Write Community String to public or a custom string. The SNMP
Community Read/Write is used when communicating with a device within an
SNMP environment. These commands allow you to set the password to read
and write data to a device to display diagnostics traps/alarms. The default
community string is public. To set a custom community string, enter an
alphanumeric character string up to 31-characters in length identifying the
password for the device.
Note: The community string is case-sensitive.

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Setting up Trap Destinations
Viewing Trap Destinations
Note: You can assign up to 10 entries to the Trap Destination and Community
String fields.
Proceed as follows to view trap destinations:
From the SNMP Setup screen, press the yellow button (Trap Dest) to view trap
destinations.

The Trap Destination Setup screen displays a list of trap destination addresses and
the associated community string.

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Setting up Trap Destinations, Continued
Adding Trap Destinations
Proceed as follows to add trap destinations:
1. From the Trap Destination Setup screen, press the green button (Add) to add a
trap destination address.

2. The following table describes each of the available options:
Selection

Options

Trap Destination
Address

Up to 12 digits in
length (e.g.,
155.128.100.200).

Community String public or custom
string. Up to 31
characters

Description
Enter the destination for SNMP trap
messages for events (i.e., fault
messages).
Set the community string for the trap IP
address above. The default is public.

3. Click the green button (Save) to save the changes.

Editing/Deleting Trap Destinations
Proceed as follows to edit/delete trap destinations.
1. In the Trap Destination Setup screen, select the trap destination address you
want to edit or delete and press OK.
2. Press the blue button (Edit) to edit the address. Press the red button (Delete) to
remove the address from the Trap Destination list.
3. If you pressed the blue button, you can edit the Trap Destination Address and
Community String and press the green button (Save) to save your changes.
4. If you pressed the red button (Delete), a warning message appears. Press OK to
delete the selected trap destination entry. Otherwise, press Exit.

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Configuring Noise Cutoffs
Setting the Noise Cutoff parameters
The Noise Cutoffs screen allows you to set the muting thresholds for both audio
and video in the event of a noisy signal.
Proceed as follows to configure the noise cutoffs:
1. From the Advanced Setup screen, select Noise Cutoffs and press OK. A
message appears confirming that you want to edit the noise cutoffs.
2. Select Yes to edit. Otherwise, select No.

3. The following table describes each of the options:
Selection
Noise Cutoffs

4035197 Rev C

Options
Enable or
Disable

Description

Default

Sets whether to enable or disable the noise Enable
cutoffs functionality.

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Selection

4-64

Options

Description

Default

DVB-S/DVB-S2 TS -5.0 to 20.0
Mute
dB

This sets how the receiver reacts when the 0.0
signal quality is severely degraded when
using DVB-S or DVB-S2 modulation. This
allows you to set the transport C/N
margin values for the receiver. The
receiver uses these noise values/settings
as limits during normal operation to
determine whether to mute the transport
in the event of a noisy signal, poor signal
or no signal condition.
The mute is the lower limit for the
transport C/N margin setting. The
transport will be muted when the C/N
margin is below the cutoff setting for a
nominal delay of 1 second. The delay is
between the time the condition is first
detected and the time the transport is
muted.

DVB-S/DVB-S2 TS -5.0 to 20.0
Restore
dB

This sets how the receiver reacts when the 0.1
signal quality is severely degraded when
using DVB-S or DVB-S2 modulation. This
allows you to set the transport C/N
margin values for the receiver. The
receiver uses these noise values/settings
as limits during normal operation to
determine whether to mute the transport
in the event of a noisy signal, poor signal
or no signal condition.
This is the upper limit for the transport C/
N margin setting. The transport will be
un-muted (e.g., restored) when the C/N
margin rises above the Restore setting for
a nominal delay of 8 seconds. The delay is
between the time the condition is first
detected and the time the transport is
restored.

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4035197 Rev C

Selection

Options

Description

Default

DVB-S/DVB-S2
Audio Mute

-5.0 to 20.0
dB

This is used to set the Audio channel
0.0
Cutoff and Restore C/N margin values
(limits) to mute audio when the signal
quality is severely degraded when using
DVB-S or DVB-S2 modulation.
The Cut Off is the lower limit for the audio
C/N margin setting. Audio will be muted
when the C/N margin is below the Cutoff
setting for a nominal delay of 4 seconds.
The delay is between the time the
condition is first detected and the time the
transport is muted.

DVB-S/DVB-S2
Audio Restore

-5.0 to 20.0
dB

This is used to set the Audio channel
0.1
Cutoff and Restore C/N margin values
(limits) to mute audio when the signal
quality is severely degraded when using
DVB-S or DVB-S2 modulation.
The Restore is the upper limit for the
audio C/N margin setting. Audio will be
un-muted (e.g., restored) when the C/N
margin rises above the Restore setting for
a nominal delay of 8 seconds. The delay is
between the time the condition is first
detected and the time the transport is
restored.

The following displays the transport and audio default C/N Margin relationships:
Transport Default C/N Margin Relationship

0.0 Transport Mute

Transport Muted

Transport
C/N Margin
0.1 Transport Restore

Transport Restored

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Configuring Noise Cutoffs, Continued
Audio Default C/N Margin Relationship

0.0 Audio Mute

Audio Muted

Audio
C/N Margin
0.1 Audio Restore

Audio Restored

4. If you want to restore the transport stream and audio C/N margin options to
their factory set (default) values, press the blue button (Default). A message
appears confirming to restore to default values. Press OK to confirm.
5. Press the green button (Save) to save and apply the settings to the receiver.

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Setting up Alarms and Warnings
To Set Up Alarms and Warnings
Proceed as follows to set up the alarms and warnings:
1. From the Advanced Setup screen, select Alarms & Warnings and press OK.

2. Set whether alarms and warnings are to be displayed on-screen in AW Banner
(Enable or Disable).
Note: The alarms and warnings will only appear on-screen if the screen is
displaying video only. The AW Banner will not appear if EPG, Channel Banner
or on-screen menus are displayed.
3. The Active Alarms displays the number of currently active Alarms, and the
Active Warnings indicates the number of currently active Warnings.
4. Press the yellow button (Alarm) to configure the alarm settings. Press the blue
button (Warning) to configure the warning settings.

To configure the Alarm settings
1. From the Alarms & Warnings screen, press the yellow button (Alarm) on the
remote control.

2. Set the following alarm options:
Alarm Setting

4035197 Rev C

Description

Alarm Name

Displays a list of the alarm/fault messages. You
can scroll through the list using the  buttons.

Alarm Enable

When set to Yes, the alarm message will be
reported. When set to No, the fault will not be
reported.

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Send Trap
(D9865D only)

When set to Yes, the SNMP trap message will be
sent to the trap destination; otherwise the fault
message will be ignored.

To configure the Warning settings
1. From the Alarms & Warnings screen, press the blue button (Warning) on the
remote control.

2. Set the following warning options:
Warning Setting

4-68

Description

Warning Name

Displays a list of the warning messages. You can
scroll through the list using the  buttons.

Warning Enable

When set to Yes, the warning message will be
reported. When set to No, the fault won’t be
reported.

Send Trap
(D9865D only)

When set to Yes, the SNMP trap message will be
sent to the trap destination; otherwise the warning
message will be ignored.

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Viewing Downloads
Performing Over-the-Air Downloads
Over-the-air downloads are controlled by the uplink. This feature is set to Always
so that the uplink performs downloads to the receiver when necessary. Use this
feature if you want to control over-the-air downloads at the receiver, restart a
download due to signal interruption, or abort the operation at any time.
To restart an over-the-air download:
1. From the Advanced Setup screen, select Download and press OK.

2. Select the DL Mode. The options are Always, Once, or Never. This feature is set
to Always for normal operation.
DL Mode
Setting

Description

Always

Normal (default) setting for everyday
operation. Downloads are performed as
necessary by the uplink.

Once

Use this setting if you want to perform an
instantaneous download. The state changes
to Never once the download is complete.

Never

Use only when downloads are not required.

3. Press the green button (Restart DL) to start an over-the-air download. You can
press the red button (Abort DL) at any time to abort the download operation.
4. Once the download is complete, the receiver reboots. Following reboot, the
receiver returns to the last viewed channels.

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Setting Bootable Application Selection
To View Application Version numbers
Proceed as follows to view the application version numbers:
From the Download screen, press the yellow button (Boot App).

The Current App Version displays the currently running loaded application
version number. The Safe App Version displays the factory loaded application
version number.

To Change the Download Application
The Download App field allows you to select a different application version
application to load to your receiver. Press the green button (Load App) to load the
selected application version and reboot the receiver.
Press the blue button (Safe App) to reboot the receiver and load the factory
installed application version.
Press the red button (Delete) to remove the selected application version. You will
be prompted to continue or not. Press OK to continue the deletion.

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System Information
To View the System Information
Proceed as follows to view the System Information screen.
From the Setup Menu screen, select Info and press OK.

The function for the available sub-menus is as follows:
• Version
This menu displays the current and factory loaded application version numbers.
• Hardware
From this menu, it provides the D9865 receiver’s hardware information.
• Service
This menu displays the channel service information.
• Channel
This menu displays the current channel information.
• DVB-CI
This menu displays the CAM (Conditional Access Module) Smart Card
information for the CI (Common Interface) slot.
• Device Status
This menu displays the status of the D9865 receiver.
• Active Alarm
This menu lists all the active alarm messages.
• Active Warning
This menu lists all the active warning messages.
• RF Status
From this menu, it displays the RF input status.
• ADP Status
This menu displays the Encrypted and Non-encrypted Addressed Data Packet
Count information.

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Viewing the Version Information
To View the Version Information
Proceed as follows to view the version information.
From the Info screen, select Version Information and press OK.

The following table displays the version information:
Version Information

4-72

Description

Curr Ver

Indicates the currently running loaded application
version number.

Safe Ver

Indicates the factory loaded application version
number.

Boot Ver

Indicates the receiver Boot application version
number.

PIC Ver

Indicates the Programmable Interrupt Controller
(PIC) version number.

Tuner Ver

Indicates the version number of the tuner.

ISE Ver, ISE UA

Displays the ISE Version Number and ISE User
Address.

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Viewing Hardware Information
To View the Hardware Information
Proceed as follows to view the hardware information.
From the Info screen, select Hardware Information and press OK.

The following table displays the hardware information:
Hardware Information

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Description

Model

Indicates the model number of the receiver.

Board

Indicates the board type.

Revision

Indicates the board revision number.

Tracking ID

This is the unique Tracking ID number that
identifies the product version.

PWB Serial Number

Displays the serial number for the PWB (printed
wiring board).

MAC Address 1,
MAC Address 2
(D9865D only)

Indicates the MAC addresses assigned to the
Ethernet interface at the time of manufacture.

IP Address 1 and IP
Address 2 (D9865D
only)

Indicates the IP address assigned to the receiver in
a network for Port 1 and Port 2.
Note: Only Port 1 is available for this release.

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Viewing Installed Options
To view the Installed Options
Proceed as follows to view the installed hardware options:
From the Hardware Information screen, press the yellow button (Inst Opt).

The Installed Options screen displays the hardware options installed in the current
D9865 satellite receiver.

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Viewing Service Information
To View the Service Information
Proceed as follows to view the service information.
From the Info screen, select Service Information and press OK.

The Service Information screen displays the PIDs associated with a selected
channel.

About Subscriber Services
Subscriber uplink services made available to your satellite receiver are associated
with virtual channels. These channels can include video, audio, and/or data
services. All authorized virtual channel services are provided via PowerVu
Network Centre (PNC) system software and broadcast facility equipment, and are
decoded by the receiver. You can view available subscriber services for any
received virtual received channel on this menu and tune to the selected channel by
entering the particular Channel Number.

About the Current Channel
When you navigate to menus from video, the information displayed is associated
with the current (video) channel. If no changes have been made to the current setup,
you can automatically return to the same channel when you exit to video.

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Viewing Channel Information
To View the Channel Information
Proceed as follows to view the Channel Information screen:
From the Info screen, select Channel Information and press OK.

The Channel Information screen displays the following information:
Channel Information

4-76

Description

Channel Number

Current channel number.
To change the current channel number, press OK.
Enter the number using the keypad on the remote
control and click OK. It tunes to the selected
channel.

Channel Name

Current channel name associated with the channel
number.

Last Activated Preset

Indicates the number of the last activated preset.

CA Authorized

Indicates whether the receiver is authorized to
receive the signal.

CA Id

Indicates the identification number of the CA used
for the received signal.

CA Type

Indicates the type of CA used for the received
signal.

CA Scrambled

Indicates whether the received signal is scrambled.

CA Encrypted

Indicates whether the received signal is encrypted.

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Viewing DVB-CI Information
The Common Interface (CI) slot is located behind the door on the front panel. They
allow use of a CAM (Conditional Access Module) Smartcard to decrypt purchased
programming.
Note: You must be authorized to view the programming available via the Smart
Card from your service provider.
Note: CAMs must be purchased from Cisco. For a list of the supported CAMs, see
Common Interface Modules, on page 3-5.
For more information on configuring the CI information, see Configuring the
Common Interface (CI) Information, on page 5-28.

To View the Current DVB-CI Information
Proceed as follows to view the DVB-CI information:
From the Info screen, select DVB-CI and press OK.

The DVB-CI Information screen displays the following information:
DVB-CI Information

Description

CI System Name

Indicates the system name of the CAM.

CAM Manufacturer

Displays the manufacturer name of the CAM.

CAM Serial Number

Indicates the unique serial number of the CAM.

CAM Product Name

Displays the product name of the CAM.

CAM Hardware Version Displays the hardware version number of the CAM.

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CAM Application
Version

Displays the software version number of the CAM.

CAM Status

Displays the status of the CAM (Ready or Not
Ready).

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DVB-CI Information
S.No/System Name/
System ID

4-78

Description
Displays the CA system identification number and
name of the CAM. Some CAMs may support
multiple CA system IDs.

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Viewing Device Status Information
To View the Device Status Information
Proceed as follows to view the device status information:
From the Info screen, select Device Status and press OK.

The Device Status Information screen displays the following information:
Device Status
Information

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Description

Manufactured Date &
Time

Displays the date and time when the receiver was
manufactured.

Last Power On Date &
Time

Displays the date and time when the receiver was
powered up.

Total Powered On
Hours

Displays the total number of hours that the receiver
has been operating.

Hours Since Last Power
On

Displays the number of hours since the last poweron.

Total Reset Count

Displays the total number of times the receiver has
been restarted.

Clearable Reset Count

Displays the number of restarts since the last time
the restart count was cleared.
To clear or reset the Clearable Reset Count, press the
blue button (ClrRstCnt).

Reset Reason

Displays the reason for the last restart, i.e., power
cycle or manual reset.

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Viewing the Active Alarm and Warning Messages
To View the Active Alarm Messages
Proceed as follows to view the active alarms:
From the Info screen, select Active Alarm and press OK.

The Active Alarm screen displays all the active alarm messages for the D9865
system.
The following table shows the alarm status table information:
Active Alarm
Information

4-80

Description

Name of Alarm

Name of the alarm. For more information on alarm
messages, refer to Messages, on page 7-2.

Set Since

Date and time of the alarm.

Details

Displays the content of the message.

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Viewing the Active Alarm and Warning Messages, Continued
To View the Active Warning Messages
Proceed as follows to view the active warnings:
From the Info screen, select Active Warning and press OK.

The Active Warning screen displays all the active warning messages for the D9865
system.
The following table shows the warning status table information:
Active Warning
Information

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Description

Name of Warning

Name of the warning. For more information on
warning messages, refer to Messages, on page 7-2.

Set Since

Date and time of the warning.

Details

Displays the content of the message.

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Viewing the RF Status
To View the RF Status Information
Proceed as follows to view the RF status:
From the Info screen, select RF Status and press OK.

The following table describes the RF Status information displayed:
RF Status

4-82

Description

Downlink Frequency

Indicates the current downlink frequency, in GHz.

Symbol Rate

Indicates the Symbol Rate of the received signal, in
MS/s.

Polarization

Indicates the signal polarization setting. This setting
is only applicable when LNB Power is set to H-NIT
or V-NIT. The selected setting must match the
polarization of the transmitted signal.

FEC

Indicates the FEC (Forward Error Correction) rate of
the received signal.

LO Freq 1/2

Displays the Local Oscillator frequency #1 and #2.

Crossover

Indicates the crossover frequency, which is an
internal threshold frequency used for selecting the
LO1 or LO2 frequency, depending on the current
Downlink frequency setting. This is only used in
Ku-Band dual LNB application.

AFC

Indicates the current Automatic Frequency Control
adjustment, in MHz.

Modulation System

Indicates the modulation type of the received signal.

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RF Status

Description

PV BER

Indicates the PV (Post-Viterbi) BER of the received
signal (DVB-S only).

LDPC BER

Indicates the LDPC (Low-Density Parity-Check)
error rate of the selected input (DVB-S2 only).

PER

Indicates the current PER (Packet Error Rate).

C/N Margin

Indicates the current Carrier-to-Noise Margin of the
received signal, in dB. The Carrier-to-Noise margin
is the actual distance that C/N is from the noise
threshold.

Signal Lock

Indicates the current signal lock status for the input.

Rolloff Mode

Indicates the rolloff mode of the incoming signal.
The default is set to Auto.

Rolloff Factor

Indicates the rolloff factor of the incoming signal.

LNB PS Status

Indicates the current LNB connection status (No
Load, Overloaded, OverTemp, Short Circuit,
Disabled, Normal, or N/A).

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Viewing Advanced RF Diagnostics
The Advanced RF diagnostics screen is primarily used by Cisco customer support
for information purposes only, if needed.
Proceed as follows to view the Advanced RF Diagnostics screen:
From the RF Status screen, press the blue button (Adv RF).

Press the blue button (ClrErrCnt) to clear the error counters.

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Viewing ADP Status
To View the ADP Status
Proceed as follows to view the ADP Status screen.
From the Info screen, select ADP Status and press OK.

The following table describes the ADP status information displayed:
ADP Status

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Description

ISE UA

Indicates the ISE User Address (14 hexadecimal
characters).

ADP(ENC) Passed

Indicates the current Encrypted Addressed Data
Packet Count. This count indicates the amount of
transmitted ADP information being accurately
received and processed. Ideally, the ADP(ENC)
Passed and ADP(ENC) Total Received numbers
should be identical.

ADP(ENC) Total
Received

Indicates the total Encrypted Addressed Data
Packet Count. This count indicates the amount of
transmitted ADP information being accurately
received and processed. Ideally, the ADP(ENC)
Passed and ADP(ENC) Total Received numbers
should be identical.

ADP(NON) Passed

Indicates the current Non-Encrypted Addressed
Data Packet count. This count indicates the amount
of transmitted ADP information being accurately
received and processed. Ideally, the ADP(NON)
Passed and ADP(NON) Total Received numbers
should be identical.

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ADP Status
ADP(NON) Total
Received

Description
Indicates the total Non-Encrypted Addressed Data
Packet count. This count indicates the amount of
transmitted ADP information being accurately
received and processed. Ideally, the ADP(NON)
Passed and ADP(NON) Total Received numbers
should be identical.

Press the blue button (Clear) to clear the total numbers above. To help the operator
make accurate analysis of the receiver’s functionality, the ADP(ENC) and
ADP(NON) numbers should be cleared. These same values are also reset whenever
the receiver is turned on, reset, or power-cycled.

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Chapter 5
Setup and Monitoring via Web GUI
Overview
In This Chapter
This chapter contains the following topics.
Topic

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See Page

Logging on to the Web GUI

5-3

Web GUI - Summary Screen

5-4

Links

5-6

D9865 Web GUI Environment

5-7

Tuning Setup

5-9

Setting Up Dish Pointing

5-12

Setting up SI Receive Parameters

5-16

Setting up Muting Threshold Controls

5-18

Setting up the Tuning Presets/LNB

5-21

Setting up LNB Presets

5-23

Viewing Input Status

5-25

Setting the Channel Information

5-26

Configuring the Common Interface (CI) Information

5-28

Viewing the PSI Tables

5-32

Viewing PSI Frequency Information

5-33

Viewing the PSI Channels

5-34

Setting up the Video

5-35

Configuring Captions

5-37

Setting up Subtitles

5-38

Setting up Audio

5-41

Viewing System Information

5-43

Viewing Features/Licenses

5-44

Setting Up IP Information

5-45

D9865 Satellite Receiver Installation and Operation Guide

5-1

Topic

5-2

See Page

Setting Up IP Routing

5-46

Setting Up SNMP and Trap Destinations

5-48

Configuring Time/Clock Information

5-50

Configuring Favorites and Reminders

5-51

Viewing the Alarm/Warning Status

5-53

Setting Up Alarms and Warnings

5-54

Viewing the Alarm/Warning History

5-56

Viewing Version Information

5-57

Setting Up Import/Export Information

5-59

Viewing the Backup/Restore History

5-61

Managing D9865 Web GUI Accounts

5-62

Configuring Lock Level Settings

5-65

Viewing Contact Information

5-67

Viewing Diagnostic Logs

5-68

Viewing the Usage Counters

5-69

Performing Service Actions

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Logging on to the Web GUI
To Log on to the Web GUI
Proceed as follows to log on to the Web GUI:
1. Open MS Internet Explorer.
2. Type the IP address of the D9865 Satellite Receiver in the address bar and press
Enter.

3. Type the Username and Password.
Note: The username and password are case-sensitive. The default username is
admin and the default password is localadmin. If you have forgotten your
username and password, you can reset them to its factory defaults from the onscreen menu of the D9865 Satellite Receiver. For more information, refer to
System Information, on page 4-71.
Important: The password and user name will be remembered for the whole
web session. Close the web browser if you want to prevent others from
accessing the settings of the D9865 Satellite Receiver.
If your session expires, you must refresh the browser and log back in.
4. Click Log In.
Note: If you select Remember username, the user name will be remembered
the next time you log into the web GUI.

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5-3

Web GUI - Summary Screen
To get an Overview of the Main D9865 Settings
Proceed as follows to get an overview of the main D9865 Satellite Receiver settings:
1. Log on to the Web GUI.
2. Click Summary > Summary Dashboard. The Summary Dashboard page is
displayed.

Buttons - click to open the
specific setup pages.

Minimize/
Maximize
Close Section
Section

The summary screen displays the main settings of the D9865 Satellite Receiver.
The buttons above the sections in the Summary Dashboard are shortcuts to the
various setup pages. For example, click Tuning Setup to open the Tuning Setup
page.
You can customize the Summary Dashboard by temporarily minimizing or
removing the modules displayed. Each module has a maximize and minimize
button, allowing you to view or hide various modules. The default view is
displayed when you refresh the Summary Dashboard page.

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Web GUI - Summary Screen, Continued
You can also customize the Dashboard by clicking on Add/Remove Module. The
Dashboard Configuration window is displayed.

The following table describes the all the available modules:
Module

Description

Decoded Program Displays channel and service information.
Status

4035197 Rev C

Audio Status

Displays the current audio status information, such as
the audio format and sampling frequency.

Current Input
Status

Displays the current RF Tuning Status information,
including the downlink frequency and signal status.

Tuner
Performance

Displays the satellite dish status, such as the C/N Margin
and Signal Level.

Video Status

Displays the current video information.

Channel Status

Displays the channel status information, such as the type
of CA used and whether the receiver is authorized to
receive the signal.

PID Information

Displays the PIDs associated with the channels.

CI Status

Displays the CAM card information.

Fault Active List

Displays the currently active alarms and warnings.

D9865 Satellite Receiver Installation and Operation Guide

5-5

Links
Linked Pages
The GUI of the D9865 has a number of linked pages.

The function for the linked pages is as follows:
• Summary
From this page you can obtain an overview of the D9865 operation.
• Input
From this page you can:
- set presets and LNB,
- configure dish pointing/alignment,
- view input status,
- configure channels,
- configure CI (Common Interface) settings,
- view PSI, Frequency, and Channel tables.
• Audio & Video
From this page you can:
- configure video settings,
- set up closed caption and subtitles,
- configure audio settings,
- view current audio status.
• System Settings
From this page you can:
- view alarm and warning status information
- configure ethernet ports,
- configure lock levels.
• Support
From this page you can:
- view logs,
- view contact information
- View and upgrade software version.

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D9865 Web GUI Environment
Web GUI Environment
The following is an example of a D9865 Web GUI page.

Links
Displays as you edit the page. Changes are applied on the receiver only
(not on the uplink).
Click Apply to save the changes.

Icons

Indicates a mandatory field.

Buttons

The Window Buttons
The GUI of the D9865 has the following general buttons:
Button
Apply

Description
Saves and applies the settings to the receiver.
Note: If you make changes on a web page, ensure that
you apply the changes before moving to another page. If
you move to another page without saving your (edits)
changes, the web GUI will revert to the previously saved
settings, and the changes will be lost.
Also, ensure that you save all changes on a web page
before leaving your PC; otherwise, the GUI will
eventually time out and revert back to the previously
saved settings.

Refresh

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Reads existing data from the D9865. If edits were made in
a setup page, then unsaved changes are discarded.

D9865 Satellite Receiver Installation and Operation Guide

5-7

D9865 Web GUI Environment, Continued
The About Window
The top right hand corner of the D9865 web GUI has an About link. Click to open
the About window.

The About window displays the current D9865 system version information and the
copyright information.

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Tuning Setup
To Set up Tuning Information
Proceed as follows to configure the Tuning Setup page:
1. From the user interface of the D9865, click Input > Satellite > Tuning Setup.
The Tuning Setup page is displayed.

2. Set the Downlink Frequency used by the receiver for tuning the received digital
signal. You can enter a value in the range from 0.0 to 15.0 GHz. The formula for
C-Band is: Downlink Freq = LO Freq - L-Band Freq. The formula for Ku-Band is
Downlink Freq = LO Freq + L-Band Freq.
3. Type the Symbol Rate. The symbol rate must match that of transmitted signal.
You can enter a value in the range from 1.0 to 45.0 MS/s for DVB-S or 1.0 to 31.0
MS/s for DVB-S2.
4. Select the Modulation Type for the received signal (DVB-S or DVB-S2).

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D9865 Satellite Receiver Installation and Operation Guide

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Configuring Tuning Setup, Continued
5. Set the input signal spectrum inversion setting (I/Q), which allows the operator
to track and selected inverted or non-inverted digital signals.
When set to Auto, received digital signals are tracked and inverted for correct
selection, as required. When set to Inv (inverted), the received digital signal is
always inverted. Conversely, when set to NonInv (non-inverted), the received
digital signal is never inverted.
6. The 22 KHz Control is only applicable for dual-band LNB applications. It sets
whether or not the 22 KHz tone is available. The selections are On, Off, or Auto
(if downlink frequency is greater/less than the crossover frequency, the 22KHz
tone is automatically set to on/off). The default is Off.
7. The LNB Power setting determines if power is provided via the input to an
external LNB connection.
You can set the LNB Power to Off, 18-H, 13-V, H-NIT, or V-NIT. The default is
18-H. If LNB Power is set to V-NIT or H-NIT, the signal polarization is
automatically read from the NIT. Power will not be applied to the LNB if LNB
Power is set to Off.
Note: LNB power must be on if DiSEqC is required.
For more information, see LNB Power Settings, on page 4-25.
8. Enter the Network ID of the uplink signal the receiver is to receive when using
this preset. You can obtain the network ID from your service provider. The
default is 1.
9. Set the Local Oscillator Frequency #1 (LO Freq 1), which sets the satellite
antenna LNB local oscillator #1 frequency. For C-Band application, set to 5.15
GHz. For Ku-band single LNB, enter LO Freq and set LO Freq 2 and Crossover
Frequency to 0.0. For Ku-band dual LNB, enter LO Freq 1, LO Freq 2 and
Crossover Frequency. The default is 10.75 GHz.
10. Set the Local Oscillator Frequency #2 (LO Freq 2), which sets the satellite
antenna LNB local oscillator #2 frequency. This option is only used in dual-band
LNB applications. LO Freq 2 must be greater than LO Freq 1. The default is 0.0
GHz.
11. Enter the Crossover Frequency. This is an internal threshold frequency used for
selecting the LO1 or LO2 frequency, depending on the current downlink
frequency settings. This option is only used in dual-band LNB applications. The
default is 0.0 GHz.

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Configuring Tuning Setup, Continued
12. The Current Input Status section displays the current RF status. The following
table describes the Current Input Status information displayed:
RF Status

Description

Downlink Frequency

Indicates the current downlink frequency, in GHz.

L Band Frequency
(MHz)

Indicates the current L-Band frequency, in MHz.

Symbol Rate (Msym)

Indicates the Symbol Rate of the received signal, in
MS/s.

FEC

Indicates the FEC (Forward Error Correction) rate of
the received signal.

Modulation Type

Indicates the modulation type for the received
signal.

Pilots

Indicates whether the pilots for the DVB-S2
modulation is on or off.

I/Q

Indicates the input signal spectrum inversion
setting.

Signal Status

Indicates the current signal lock status for the input.
Locked - Receiver is locked to a carrier with no valid
content.
Lock+Sig - Receiver is locked to a carrier with valid
content.
No Lock - Receiver is not locked to a carrier.

TS ID

Displays the Transport Stream ID.

LNB Presets

Indicates the number of LNB presets configured.

Acquisition State

Displays Full if the ASI and PSI tables have all been
found. Otherwise, it will display Degraded if there
are missing tables or None if no ASI or PSI tables
have been found.

13. Click Apply.

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5-11

Setting Up Dish Pointing
To Set Up Dish Pointing
The Dish Pointing page allows you to configure the satellite dish position. There are
two modes: User Action (default) or Installer Action. The User Action mode allows
you to select from stored Satellite Numbers, which are stored satellite locations, as
stored in the dish motor, but does not provide any dish control.
Proceed as follows to set up the dish in User Action mode:
1. From the user interface of the D9865 Satellite Receiver, click Input > Satellite,
expand Tuning Setup and then click Dish Pointing. The Dish Pointing page is
displayed.

2. Enter the Satellite Number identifying the saved satellite location, as defined by
the dish motor manufacturer. You can enter a value in the range from 1 to 255.
3. Select Goto Satellite as the User Action to move the dish to the selected prestored satellite position. Satellite positions are stored in the dish motor, if
supported, not in the receiver. Select None if no action is performed.

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Setting Up Dish Pointing, Continued
4. The Dish Status section displays the current satellite dish information. The
following table describes the satellite dish information displayed:
Parameter

Description

C/N Margin

Indicates the current Carrier-to-Noise Margin for
the received signal. The Carrier-to-Noise margin is
the actual distance that C/N is from the noise
threshold.

Signal Level

Displays the relative strength of the received RF
input signal. It is displayed in the range from 0 to
100.

RF Lock

Indicates whether the receiver is synchronized with
the received RF signal.

AFC

Indicates the current Automatic Frequency Control
adjustment, in MHz.

LDPC ER

Indicates the bit rate of the input stream of the
LDPC error correction stage (DVB-S2 only).

Packet ER

Indicates the current Packet Error Rate.

PV BER

Indicates the PV (Post-Viterbi) BER for the received
signal (DVB-S).

RF(1) Power

Displays the LNB Power setting. The LNB Power
setting determines if power is provided via the RF1
Input to an external LNB connection.

LNB Status

Indicates the current LNB connection status (No
Load, Overloaded, OverTemp, Short Circuit,
Disabled, Normal, or N/A).

5. Click Apply.

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D9865 Satellite Receiver Installation and Operation Guide

5-13

Setting Up Dish Pointing, Continued
Proceed as follows to set up the dish in Installer Action mode:
1. From the Dish Pointing page, click on the Installer Action link at the bottom
right hand corner of the page.

2. Enter the Satellite Number identifying the saved satellite location, as defined by
the dish motor manufacturer. You can enter a value in the range from 1 to 255.
3. Select the Installer Action. The following table describes the actions available:
Options

5-14

Description

Continuous West
Movement

Moves the dish west until it reaches its limit.
Ensure that the dish can move to its limit
without any obstructions.

Continuous East
Movement

Moves the dish east until it reaches its limit.
Ensure that the dish can move to its limit
without any obstructions.

Stop Move

Stops movement of the dish.

Goto Absolute
Position West

Moves the dish to the Absolute west position
set above.

Goto Absolute
Position East

Moves the dish to the Absolute east position
set above.

Goto Reference

Moves the dish to a reference defined by the
dish motor manufacturer.

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Goto Satellite

Moves the dish to the selected pre-stored
satellite position. Satellite positions are stored
in the dish motor, if supported, not in the
receiver.

Store Satellite

Stores the current dish position as a Satellite
Number, if supported by the dish motor.

Clear Limits

Clears the dish east and west limits stored in
the dish motor.

Store East Limits

Stores the current position as the east limit in
the dish motor.

Store West Limits

Stores the current position as the west limit in
the dish motor.

Calculate Position

Updates the position of the dish according to
the current position. For more information,
refer to the dish manual provided by the dish
manufacturer.

None

No action is performed.

4. Enable or disable the Digital Satellite Equipment Satellite Control (DiSEqC).
Note: This must be enabled to control the DiSEqC switch. LNB Power must be
on to use this setting. Refer to http://www.eutelsat.com/satellites/4_5_5.html
for more information.
5. Set the Absolute Position of the satellite, in degrees. You can enter a value in the
range from 0.0 to 75.0 degrees.
6. The Tuner Performance section is the same as the Tuner Performance section in
the User Action mode. For more information, see above.
7. Click Apply.

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Setting up SI Receive Parameters
To Set up the SI Receive Parameters
Proceed as follows to setup the SI Receive parameters:
1. From the user interface of the D9865, click Input > Satellite, expand Tuning
Setup and then click SI Receive Setup. The SI Receive Setup page is displayed.

2. From the Acquisition Mode drop-down list, select the mode used to build
channel lists from allowed service lists. The selections are Auto, Basic, or
Custom. The default is Basic.
If you select Custom, click Configure Custom SI Recv and the Configure
Custom SI Recv window opens:

3. Set the Frequency Tuning Mode, which determines whether the receiver is to
be tuned to the received signal using the NIT or User Cfg (user configurations).

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Setting up SI Receive Parameters, Continued
4. The Service List Mode determines which tables to use to obtain tuning and
channel lists.
Select Rigorous if all the default settings must be present in the received signal.
Select Degraded if only the table parameters present in the received signal will
be used to install the receiver. The default is Rigorous.
5. The Service List Contributors section allows you to set up custom properties.
The following table shows some possible configurations for the allowed service
lists and the different frequency tuning settings.
Allowed Service Lists

Custom

Bouquet Association Table (BAT)
(not supported)

Network Information Table (NIT)

Service Description Table (SDT)

Program Association Table (PAT)

Frequency Tuning mode

User Cfg

Note: You cannot change the Bouquet Association Table value. It is not
supported in the current release.
6. Click OK.
7. Select the Conditional Access (CA) Mode that determines which programs can
be viewed via the receiver. You can select Std (preferred) or Open.
Important: In Open mode, the receiver ignores inconsistent scrambling
descriptions within the signal. Operating in this mode may cause the decoder
not to respond to certain advanced uplink controlled features, such as service
replacement.
8. Enter the Network ID, obtained from your service provider.
9. The SI Receive Status section displays all the current SI Receive settings. It also
displays the source of last tuning, the last Preset Number activated, and the
current settings of the allowed services (BAT, NIT, SDT, PAT).
10. Click Apply.

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Setting up Muting Threshold Controls
To Set Up the Muting Threshold Controls
Proceed as follows to set up the muting threshold controls:
1. From the user interface of the D9865, click Input > Satellite, expand Tuning
Setup and then click Muting Thresholds. The Muting Thresholds page is
displayed.

2. Select Enable Threshold Muting to mute the transport stream and audio in the
event of an unstable signal, poor signal, or no signal condition. The default is
selected.
3. The Transport Mute and Restore for both DVB-S C/N Margin and DVB-S2 C/
N Margin sets how the receiver reacts when the signal quality is severely
degraded when using DVB-S or DVB-S2 modulation. This allows you to set the
transport C/N margin values for the receiver. The receiver uses these noise
values/settings as limits during normal operation to determine whether to mute
the transport in the event of a noisy signal, poor signal or no signal condition.
The Transport Mute is the lower limit for the transport C/N margin setting. The
transport will be muted when the C/N margin is below the mute setting for a
nominal delay of 1 second. The delay is between the time the condition is first
detected and the time the transport is muted. The adjustable operating range is
from -5.0 to 20.0 dB. The default setting for Transport Mute is 0.0.

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Setting up Muting Threshold Controls, Continued
The Transport Restore is the upper limit for the transport C/N margin setting.
The transport will be un-muted (e.g., restored) when the C/N margin rises
above the Transport Restore setting for a nominal delay of 8 seconds. The delay
is between the time the condition is first detected and the time the transport is
muted. The adjustable operating range is from -5.0 to 20.0 dB. The default
setting for Transport Restore is 0.1.
Transport Default C/N Margin Relationship

0.0 Transport Mute

Transport Muted

Transport
C/N Margin
0.1 Transport Restore

Transport Restored

4. The Audio Mute and Restore for both DVB-S C/N Margin and DVB-S2 C/N
Margin sets the Audio channel Mute and Restore C/N margin values (limits) to
mute audio when the signal quality is severely degraded when using DVB-S or
DVB-S2 modulation.
The Audio Mute is the lower limit for the audio C/N margin setting. Audio will
be muted when the C/N margin is below the Cutoff setting for a nominal delay
of 4 seconds. The delay is between the time the condition is first detected and
the time the transport is muted. The adjustable operating range is from -5.0 to
20.0 dB. The default setting for Audio Mute is 0.0.
The Audio Restore is the upper limit for the audio C/N margin setting. Audio
will be un-muted (e.g., restored) when the C/N margin rises above the Restore
setting for a nominal delay of 8 seconds. The delay is between the time the
condition is first detected and the time the transport is restored. The adjustable
operating range is from -5.0 to 20.0 dB. The default setting for Audio Restore is
0.1.

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Setting up Muting Threshold Controls, Continued
Audio Default C/N Margin Relationship

0.0 Audio Mute

Audio Muted

Audio
C/N Margin
0.1 Audio Restore

Audio Restored

5. Click Apply. If you want to restore the transport stream and audio C/N margin
options to their factory set (default) values, click Reset Defaults.

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Setting up the Tuning Presets/LNB
To Set Up the Tuning Presets
The Tuning Presets page allows you to select or configure up to 64 network presets.
Your receiver may be shipped pre-configured with a number of network presets.
You can configure the network preset to use one of 10 LNB configurations.
Proceed as follows to set up the Tuning Preset/LNB:
1. From the user interface of the D9865, click Input > Satellite > Tuning Presets.
The Tuning Presets page is displayed.

2. Select the Preset Number, a value in the range from 1 to 64.
3. Enter the Preset network Name.
4. Enter the Network ID, obtained from your service provider.
5. Enter the LNB Configuration, a value in the range from 1 to 10.
6. Select the Modulation Type for the received signal (DVB-S or DVB-S2).
7. Set the Downlink Frequency used by the receiver for tuning the received digital
signal. You can enter a value in the range from 0.0 to 15.0 GHz. The formula for
C-Band is: Downlink Freq = LO Freq - L-Band Freq. The formula for Ku-Band is
Downlink Freq = LO Freq + L-Band Freq.

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Setting up the Tuning Presets/LNB, Continued
8. Type the Symbol Rate. The symbol rate must match that of transmitted signal.
You can enter a value in the range from 1.0 to 45.0 MS/s for DVB-S or 1.0 to 31.0
MS/s for DVB-S2.
9. The Last Activated Preset displays the number of the last activated preset.
10. The Current Input Status section displays the current RF Tuning Status
information, including the downlink frequency and signal status.
11. Click Apply to Preset to apply the settings to the receiver.
Click Activate to choose the preset. This will activate the currently displayed
preset as the active preset. You will be prompted to accept the new preset and
warned that service interruption will occur.

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Setting up LNB Presets
To Set Up the LNB Presets
Proceed as follows to set up the Dish Presets:
1. From the user interface of the D9865, click Input > Satellite, expand Tuning
Presets and then click LNB Presets. The LNB Presets page is displayed.

2. Select the LNB Configuration number, identifying the current present LNB
configuration. You can select a number in the range from 1 to 10.
3. The LNB Power setting determines if power is provided via the input to an
external LNB connection.
You can set the LNB Power to Off, 18-H, 13-V, H-NIT, or V-NIT. The default is
18-H. If LNB Power is set to V-NIT or H-NIT, the signal polarization is
automatically read from the NIT. Power will not be applied to the LNB if LNB
Power is set to Off.
Note: LNB power must be on if DiSEqC is required.
For more information, see LNB Power Settings, on page 4-25.
4. The LO Select is only applicable for dual-band LNB applications. It sets whether
or not the 22 KHz tone is available. The selections are On, Off, or Auto (if
downlink frequency is greater/less than the crossover frequency, the 22 KHz
tone is automatically set to on/off). The default is Off.

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Setting up Dish Presets, Continued
5. Set the Local Oscillator Frequency #1 (LO Freq 1), which sets the satellite
antenna LNB local oscillator #1 frequency. For C-Band application, set to 5.15
GHz. For Ku-band single LNB, enter LO Freq and set LO Freq 2 and Crossover
Frequency to 0.0. For Ku-band dual LNB, enter LO Freq 1, LO Freq 2 and
Crossover Frequency. The default is 10.75 GHz.
6. Set the Local Oscillator Frequency #2 (LO Freq 2), which sets the satellite
antenna LNB local oscillator #2 frequency. This option is only used in dual-band
LNB applications. LO Freq 2 must be greater than LO Freq 1. The default is 0.0
GHz.
7. Enter the Crossover. This is an internal threshold frequency used for selecting
the LO1 or LO2 frequency, depending on the current downlink frequency
settings. This option is only used in dual-band LNB applications. The default is
0.0 GHz.
8. Enable or disable the Digital Satellite Equipment Satellite Control (DiSEqC).
Note: This must be enabled to control the DiSEqC switch. LNB Power must be
on to use this setting. Refer to http://www.eutelsat.com/satellites/4_5_5.html
for more information.
9. In the DiSEqC Switch drop-down list, select a port on the LNB switch, if used
(Off, A to P).
10. Click Apply to Preset.

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Viewing Input Status
To View the Input Status
Proceed as follows to view the Input Status page:
From the user interface of the D9865, click Input > Satellite > Input Status. The
Input Status page is displayed.

The Input Status page displays the active input port receiving the signal.
The Current Input Status section displays current RF Tuning Status information,
including the downlink frequency and signal status.
The Tuner Performance section displays the satellite dish status, such as the C/N
Margin and Signal Level.

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Setting the Channel Information
To set the Channel Selection
Proceed as follows to select a channel and view the channel information:
1. From the user interface of the D9865, click Input > Channel. The Channel
Selection page is displayed.

2. Select the Channel number from the list of available channels.
Note: Subscriber uplink services made available to your satellite receiver are
associated with virtual channels. These channels can include video, audio, and/
or data services. All authorized virtual channel services are provided via
PowerVu Network Centre (PNC) system software and broadcast facility
equipment, and are decoded by the receiver. You can view available subscriber
services for any received virtual received channel on this menu and tune to the
selected channel by entering the particular channel number.
3. Click Apply. The channel is selected and the selected channel is displayed onscreen.
4. The Channel Status section displays the following information:
Channel Information
Conditional Access
System

5-26

Description
Indicates the type of CA used for the received
signal.

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Channel Information

Description

Authorized

Indicates whether the receiver is authorized to
receive the signal.

Scrambled

Indicates whether the received signal is scrambled.

Encrypted

Indicates whether the received signal is encrypted.

5. The PID Information section displays the PIDs associated with a selected
channel.

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Configuring the Common Interface (CI) Information
To Configure the Common Interface (CI)
The Common Interface (CI) slot is located behind the door on the front panel. They
allow use of a CAM (Conditional Access Module) Smartcard to decrypt purchased
programming.
Note: You must be authorized to view the programming available via the Smart
Card from your service provider.
CAMs must be purchased from Cisco. For a list of the supported CAMs, see
Common Interface Modules, on page 3-5.
Proceed as follows to configure the CI settings:
1. From the user interface of the D9865, click Input > Conditional Access. The CI
Setup page is displayed.

2. The Decryption Mode determines whether to decrypt the program on the
selected CAM (Yes, No, Comp). Select Comp to customize the PID or stream
type to decrypt.
3. Select Enable in the CI CAM QUERY Support drop-down list to query the
CAM prior to decryption to ensure that the card can be decrypted. The default is
Disable.
4. Select Enable in CI CAM Auto Reset to automatically reset the card. The default
is Disable.

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Configuring the Common Interface (CI) Information, Continued
5. In the CA List Management Type drop-down list, select AddDel (Default) to
add or delete programs individually in the CAM. Set to Update All to
automatically update and reset all the programs each time you add or modify
the programs available via the CAM.
6. Select Enable in the TS/ONID Check drop-down list if you want to restrict the
incoming transport stream to the transport ID and transport original network ID
listed below. If the incoming stream does not match the specified transport
stream, the CAM will not decrypt. The default is Disable.
7. Set the Transport ID and Original Network ID if you had set the TS/ONID
Check to Enable. If the incoming stream does not match the specified IDs here,
the CAM will not decrypt. You can enter a value in the range from 0 to 65535.
8. If you selected Comp as the Decryption Mode, you can insert and maintain
customized records in the CI Component Setup section. Each record customizes
the PID or stream type to decrypt. The Index number is a read only field that
indicates the record number. You can maintain up to 32 records.
To insert a new record, click Add. A new row appears at the top of the table (see
below).

New Record

There are various configurations when creating a new record.
The following table summarizes the various methods:
If you set by
PID

4035197 Rev C

Parameter Settings
Set Mode to PID and enter PID number.

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5-29

If you set by
Stream Type

Parameter Settings
Set Mode to Stream, select Stream Category (audio,
video, subtitle, ttx, or user) and enter Stream Instance of
the stream type.
There is an additional configuration if you select user as
the Stream Category (see below).

Stream Type: User Set Mode to Stream, Stream Category to User, manually
enter the stream code in Stream Type Value, and then
the Stream Instance of the stream type.
9. If you know the PID number, ensure that PID is selected under Mode and enter
the appropriate PID number. Click Apply.
10. To enter the stream type, select Stream under Mode, select the stream type in
the Stream Category (Vid, Aud, Subt, or TTX) and enter the instance of the
stream type in Stream Instance. You can enter a range from 1 to 64. Click Apply.
11. If you do not know the stream type, you can specify a specific hex value as the
stream type. Select Stream under Mode, select User under Stream Category,
enter the hex value of the stream under Stream Type value (hex) and the
instance of the customized stream type in Stream Instance. You can enter a two
digit hexadecimal value for the Stream Type and a range from 1 to 64 for the
Stream Instance. Click Apply.
12. To delete a record, identify the record you want to remove and click Delete.
13. Scroll down to view the CI Status information:

The following table describes the CI Status:
CI Status

5-30

Description

Sys Name

System name of the CAM.

Comp Name

The company name of the CAM.

Manufacture Code

The manufacturer’s code.

Manufacture ID

The factory loaded application number of the CAM.

Serial Number

The unique serial number of the CAM.

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CI Status

Description

Hardware Version

The hardware version number of the CAM.

Application Version

The software version number of the CAM.

CAM Status

Status of the CAM (Ready or Not Ready).

14. Scroll down to view the System ID information.

The following table describes the System ID information:
System ID

Description

Index

Indicates the customized record number (1 to 64, up
to 32 records for each CAM).

Name

System name of the CAM.

Displays the CA system identification ID of the
CAM. Some CAMs may support multiple CA
system IDs.

15. Click Apply.

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Viewing the PSI Tables
To View the PSI Tables
Proceed as follows to view the PSI tables:
From the user interface of the D9865, click Input > Stream Details > PSI Tables.
The PSI Tables page is displayed.

The PSI Table is read-only. The following is a list of the various columns:
Abbreviation

5-32

Description

Table Type

Table Type (i.e., NIT, PMT, etc.)

Table ID Extension

MPEG/DVB Table ID

Status

Reception Status

Version

Table Version number

PID

Program PID number

Number of Sections

PSI tables are received in sections. This indicates the
section number received. This information is useful
for diagnostics/troubleshooting purposes.

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Viewing PSI Frequency Information
To View the PSI Frequency Information
Proceed as follows to view the PSI Frequency table:
From the user interface of the D9865, click Input > Stream Details > PSI Frequency.
The PSI Frequency page is displayed.

The PSI Frequency table is read-only. The following is a list of the various columns:
Abbreviation

4035197 Rev C

Description

Transport Stream ID

Transport ID

Frequency (GHz)

Downlink Frequency (GHz)

Symbol Rate (MSym)

Symbol Rate (Msym/s)

Orbital Position

Orbital Position (in degrees)

Polarization

Polarity of the received signal (H,V, or Off)

Flag

Satellite position (in degrees), in combination with
the direction (East or West)

FEC

Forward Error Correction inner code rate

RF Modulation

Modulator constellation setting

Network ID

Original Network ID

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Viewing the PSI Channels
To View the PSI Channels
Proceed as follows to view the PSI Channels table:
From the user interface of the D9865, click Input > Stream Details > PSI Channel.
The PSI Channel page is displayed.

The PSI Channel table is read-only. The following is a list of the various columns:
Abbreviation

5-34

Description

Service ID

Virtual Channel

TS ID

Transport Stream ID

Program Name

Name of the program

PMT PID

Program Map Table PID

ECM PID

Entitlement Control Message PID

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Setting up the Video
To Set Up the Video
Proceed as follows to set up the video information:
1. From the user interface of the D9865, click Audio & Video > Video Setup. The
Video Setup page is displayed.

2. Select HD output video format from the HDMI/Component Format drop-down
list (HD 1080i or HD720p). Select Auto for the receiver to automatically detect
the correct HD video format.
3. Set the Composite Format. Select PAL-B/G, PAL-D, or PAL-I for 625-line
systems. Select PAL-M for 525-line format for Brazil. Select PAL-N (AR) for 625line format for Argentina. Select NTSC or NTSC-J for 525-line systems. Select
Auto for the receiver to automatically detect the correct SD video format.
4. Select the Composite Aspect Ratio of the intended TV system (4:3 or 16:9).
5. The Aspect Ratio Mode is the conversion that the receiver will perform on the
incoming signal for the picture to be displayed correctly (i.e., to correspond to
the aspect ratio of your TV) on your TV, based on your selection.
The options are None, Auto, Auto AFD, 16:9 L/B, 4:3 P/B, 14:9, 4:3 CCO, and
16:9 SCALE. The default is None.
Note: For the actual conversion performed, refer to Actual Conversion Table,
on page 4-35.

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Setting up the Video, Continued
6. Select the Wide Screen Signalling output mode. It is used to select how the
receiver affects PAL WSS when it is present in the VBI. The table below
describes each of the options. The default is Auto.
WSS Mode

Description

Passthrough

Passes WSS (unmodified, as received by the D9865
receiver) on VBI LIne 23 when present

Auto:Create

Creates WSS to output the correct aspect ratio, when
performing aspect ratio conversion, otherwise it is
passed through.

Auto:Modify

Modifies WSS to output the correct aspect ratio, when
performing aspect ratio conversion, otherwise it is
passed through

Suppress

Disables Line 23 VBI processing. WSS is not output on
line 23.

7. Select Enable Banner Display to display the signal status and other information
at the top of the screen.
8. The Video Status section displays the current video information, such as the
aspect ratio mode, encoding format, and bit rate.
9. Click Apply.

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Configuring Captions
To Set Up the Caption Parameters
Proceed as follows to set up the caption parameters:
1. From the user interface of the D9865, click Audio & Video, expand Video Setup
and then click Captions. The Captions page is displayed.

2. Select the Preferred Closed Caption Mode. There are multiple in the stream.
The default is Auto.
Note: SA Custom is not supported when telecine video coding is enabled.
3. The Status section displays the actual caption mode used. This is read-only.
4. Click Apply.

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Setting up Subtitles
To Set Up Subtitles
Proceed as follows to set up the subtitles:
1. From the user interface of the D9865, click Audio & Video, expand Video Setup
and then click Subtitles. The Subtitles page is displayed.

2. Select the Subtitle Control to use to display the program subtitles. The
following table describes each of the available options.
Op Mode Selection

5-38

Description

Off

No subtitles are displayed.

Functions as an “Auto” setting. DVB subtitles are
displayed when only DVB subtitles are transmitted on
the channel, and likewise, Imitext subtitles are
displayed when only Imitext subtitles are transmitted
on the channel. When both DVB and Imitext subtitles
are available on the same channel, only DVB subtitles
will be displayed.

DVB

Displays only DVB subtitles. For example, if DVB is
selected, but both DVB and Imitext subtitles are being
transmitted on the same channel, only DVB subtitles
will be displayed.

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Op Mode Selection
Imitext

Description
Displays only Imitext subtitles. For example, if Imitext
is selected, but both DVB and Imitext subtitles are being
transmitted on the same channel, only Imitext subtitles
will be displayed.

3. Select the Imitext Position of the on-screen subtitle text. Select Standard for
subtitles to appear on screen in the same position as output from other PowerVu
receivers. Select Extended to position subtitles on screen according to the Imitext
(extended) specification.
4. The Imitext Foreground Color sets the color of Imitext subtitles only. Auto
displays text in the color transmitted by the subtitling equipment. Yellow and
White overrides the color set by the uplink and display text in the selected color.
5. The Imitext Background Color sets the background on which Imitext subtitles
are displayed. The following table identifies the affect each setting has on the
displayed subtitle text:
BackGnd Option

Description

Auto

Displays background in same shade transmitted by the
subtitling equipment.

Shadow

Applies an outline to the right side of each text
character. No background box is applied to subtitles, i.e.,
text is visible directly on top of video.

Opaque

Applies a black box to each text character.

Semi

Applies a semi-transparent box to subtitle text.

None

No shadow or outline is applied to subtitle text.

6. In the Subtitle Language Settings section, select the language type to display
the subtitles. The default is Language List. Language Entry and PMT Order are
more applicable for advanced applications. The following table describes each
of the available options and how to set them:
Select Language By Option
Language List

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Description
Each subtitling PID can contain multiple
languages. Use this setting to select the
language from the Language List by
scrolling through the available selections. If
Language List is selected, PMT Order and
Entry fields are not used.

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Language Entry

Use this setting with Entry to directly enter
the language code when the language you
want is not in the list. In this case enter the
three-character code provided by your
uplink service provider (e.g., eng for
English).

PMT Order

Use this setting to select one of up to eight
languages as assigned in the PMT for the
tuned channel on the receiver. Scroll
through the PMT Order to select the correct
language within the order (i.e., First to
Eighth), available from your uplink service
provider.

7. Click Apply.

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Setting up Audio
To Set Up the Audio
Proceed as follows to set up the audio:
1. From the user interface of the D9865, click Audio & Video > Audio Setup/
Status. The Audio Setup/Status page is displayed.

Set the compressed audio type from the Digital Audio Setting drop-down list
(PCM, Dolby Digital, Compressed). The following table displays the effects of
Dolby Audio Preference setting on audio outputs, based on the type of audio being
decoded:
Input/
Output

Digital Audio Preference
PCM

Dolby Digital

Compressed
S/PDIF

HDMI

MPEG LA
(MPEG1 and
MPEG2)

PCM

Dolby Digital

PCM

Dolby Digital
(follows IEC 61937)

Dolby Digital
(follows IEC
61937)

Dolby Digital Plus PCM
(< 1.5 Mbps)

Dolby Digital
(follows IEC 61937)

Dolby Digital
Plus (No overclocking,
follows SMPTE338)

Dolby Digital
Plus (overclocking x4,
follows IEC
61937)

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Input/
Output

Digital Audio Preference
PCM

Dolby Digital

Compressed
S/PDIF

HDMI

Dolby Digital Plus PCM
(>= 1.5 Mbps)

Dolby Digital
(follows IEC 61937)

Dolby Digital
(follows IEC
61937)

MPEG2 AAC,
PCM
MPEG4 (AAC and
HEAAC v1 and
v2)

MPEG2 AAC,
MPEG4 (AAC and
HEAAC)
(follows IEC 61937)

MPEG2 AAC,
MPEG4 (AAC
and HEAAC)
(follows IEC
61937)

2. Set the audio mode (Stereo/Mono), which configures how audio received on the
audio input is handled.
Select Stereo (Left and right channels are output on L and R respectively), Mixed
(Left and right channels are combined and output on both L and R), L-Mono
(Left channel is output on L and R), or R-Mono (Right channel is output on L
and R).
3. Select the DRC Mode (RF Mode or Line Mode). RF Mode is normally used for
analog cable modulators, when limited dynamic range is desired. Line Mode is
used when full dynamic range is allowed.
4. Select the PMT Audio Source for the audio channel (None or AUD1 to AUD64).
5. The Volume adjustment for the audio channel ranges from 0 to 60. You can
enter a value or use the provided slider to adjust the volume.
6. The Audio Status section displays the following information:
Audio Status

Description

Audio Format

The received audio channel format (MPEG, Dolby
Digital, AAC, HEAAC or Dolby Digital Plus).

Bit Rate (Mbps)

Audio bit rate of the received audio channel, in
Mbps.

Sampling Frequency
(Hz)

The audio sampling frequency (32, 44.1, or 48 Hz).

Buffer Level (Bytes)

The audio input buffer level, in bytes.

7. Click Apply.

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Viewing System Information
To View the System Identification Information
Proceed as follows to view the Identification page:
1. From the user interface of the D9865, click System Settings > System>
Identification. The Identification page is displayed.

2. The Identification page displays the parameters associated with the D9865
system, such as model number, customer code, and user address. The following
table displays the system information:
Identity Information

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Description

Model Number

Indicates the model number of the receiver.

Model Name

Indicates the model name of the receiver.

Catalogue Number

Indicates the catalogue number of the receiver.

Customer Code

Indicates the unique customer code assigned to an
organization by Cisco.

Serial Number

Indicates the unique serial number of the receiver.

Tracking ID

This is the unique Tracking ID number that
identifies the product version.

User Address

Indicates the user addresses assigned to the
receiver.

Ethernet 1 (Control)
MAC Address (D9865D
only)

Indicates the MAC addresses assigned to the
Ethernet interface at the time of manufacture.

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Viewing Features/Licenses
To View the Features or License Information
Proceed as follows to view the features or license information:
From the user interface of the D9865, click System Settings > System, expand
Identification and then click Features/Licenses. The Features/Licenses page is
displayed.

The Hardware Features section displays the hardware options installed in the
current D9865 satellite receiver.

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Setting Up IP Information
To Configure Management and Data Port Settings
Proceed as follows to configure management and data port settings:
1. From the user interface of the D9865, click System Settings > System > IP
Settings. The IP Settings page is displayed.

2. For the Management and Data Port Settings, set the following parameters:
Selection

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Description

IP Address

Sets the IP Address for its participation
in a Network environment. The IP
Address is 12 digits in length
(###.###.###.###).

IP Mask

Sets Subnet Mask for its participation in
a Network environment. You can enter
a value in the range from 8 to 32.

Gateway Address

Sets the Network Gateway Address on
the Network, used to expose the
receiver to a WAN.

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Setting Up IP Routing
To Set Up IP Routing
Proceed as follows to configure the IP Routing settings:
1. From the user interface of the D9865, click System Settings > System, expand IP
Settings and then click IP Routing. The IP Routing page is displayed.

2. The MPE Data Filter Mode sets whether all the MPE data is forwarded
(Forward All) via the Gateway. It can forward up to 5 PIDs at the maximum bit
rates shown in the following table. Otherwise, select Forward None.
MPE Bit Rate

No
Decoding

5 Mbps SD
Video Decoded

20 Mbps HD
Video Decoded

Multicast

30 Mbps

20 Mbps

15 Mbps

Unicast

20 Mbps

15 Mbps

10 Mbps

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Setting Up IP Routing, Continued
4. The Static Unicast Routing displays the static unicast routing addresses for the
MPE data. To add a new address, click Add. The following is displayed:

• Set the Destination IP Address for its participation in a Network
environment. The address must be 12 digits in length, in the following format:
###.###.###.###.
• Set the subnet Mask for its participation in a Network environment, from 8 to
32.
• Set the network Gateway Address used to expose the receiver to a WAN. The
address must be 12 digits in length, in the following format:
###.###.###.###.
• Click Add.
• To remove an address entry, select the entry and click Delete.
5. The Multicast Filtering Addresses section lists the multicast destination IP
addresses. To add a new address, click Add. The following is displayed:

• Enter a Multicast Filter Address and click Add.
• To remove an address entry, select the entry and click Delete.

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Setting Up SNMP and Trap Destinations
To Set Up SNMP
Proceed as follows to configure the SNMP settings:
1. From the user interface of the D9865, click System Settings > System, expand IP
Settings and then click SNMP. The SNMP page is displayed.

2. Set the Read Community String and the Write Community String to public or
a custom string. The SNMP Community Read/Write is used when
communicating with a device within an SNMP environment. These commands
allow you to set the password to read and write data to a device to display
diagnostics traps/alarms. The default community string is public. To set a
custom community string, enter an alphanumeric character string up to 31characters in length identifying the password for the device.
Note: The community string is case-sensitive.
3. Enter the System Name, System Location, and System Contact information of
the D9865. The system information is sent to the MIB browser, if applicable. The
MIB Browser is a third party software used to manage SNMP requests. For more
information, contact Cisco customer support.
4. The Trap Destination Configuration section displays a list of trap destination
address and the associated community string.

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Setting up SNMP and Trap Destinations, Continued
To Add a Trap Destination:
• Click Add in the Trap Destination Configuration section.
• In the Trap Destination IP Address field, enter the destination for SNMP trap
messages for events (i.e., fault messages). The IP address is up to 12 digits in
length (e.g., 155. 128.100.200).
• In the Community String field, set the community string for the associated
trap IP address. You can enter public or a custom string, up to 31 characters.
The default is public.
• To edit/delete an existing trap destination, select the trap destination entry by
clicking on the radio button. Make the necessary changes, or click Delete to
remove the address from the Trap Destination Configuration list.
5. Click Apply.

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Configuring Time/Clock Information
To Configure the Time/Clock Settings
Proceed as follows to configure the time/clock settings of the D9865 satellite
receiver:
1. From the user interface of the D9865, click System Settings > System > Time/
Clock. The Time/Clock page is displayed.

2. Set the Date Format of the receiver. The following formats are supported:
YYYY/MM/DD, DD/MM/YYYY, MM/DD/YYYY.
3. Set the Time Format of the receiver. Time information is normally broadcast as
part of the transmitted digital signal. It is usually the broadcaster local time
relative to Greenwich Mean Time (GMT). The following formats are supported:
24 Hr, 24 Hr SuspendZero, 12 Hr, 12 Hr SuspendZero.
4. Set the GMT Time Offset. The time is displayed using a time zone instead of
the true local time. If the current broadcast time is not your local time, you must
change this time setting in the range from -12:00 to +13.00 in one hour
increments.
5. The Current Time displays the current date and time, according to the date and
time formats set.
6. Click Apply.

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Configuring Favorites and Reminders
To Configure Favorites and Reminders
Proceed as follows to configure the favorites and reminder settings of the D9865
receiver:
1. From the user interface of the D9865, click System Settings > System >
Favorites & Reminders. The Favorites & Reminders page is displayed.

2. The Favorites section lists all the favorite profiles configured in the D9865.
Favorites allow you to surf through the channels you have set up as your
favorite channels, skipping over other channels. By default, All Channels
(authorized or unauthorized channels) are displayed. Select Authorized
Channels Only to browse channels that are authorized by your uplink provider
only.
3. The One Button Channel Change allows you to assign a channel to each of the
colored buttons at the bottom of the remote control (see below).

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Configuring Favorites and Reminders, Continued
Select a channel to each color as a shortcut for a quick channel change. For
example, if you assign the red button to channel 1, pressing the red button while
watching a different channel at anytime will automatically tune the TV channel
to 1.
Note: You can only use the one button channel change if the screen is
displaying video only. The one button channel change does not work if EPG,
Channel Banner, or on-screen menus are displayed.
4. The Reminders List displays a list of reminders set using the on-screen display.
5. Click Apply.

To Edit a Favorites Profile
1. Select a favorite profile and click Edit. The Edit Favorite screen is displayed. The
following is an example:
Favorite profile
name
Moves the selected channels
to the right/left of the channel
lists.

Moves the order of the favorite channels up or down.

All Channels list

Favorite channels list

2. Edit the channel profile name, if required.
3. Select the channels from the All Channels list and click right to include the
channels in the Favorite profile.
4. Click OK.
Note: To set a favorite profile as an active profile, select the favorite profile and
click Apply.

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Viewing the Alarm/Warning Status
To View the Active Alarm/Warning Status Information
Proceed as follows to view the active alarm and warning messages:
1. From the user interface of the D9865, click System Settings > Alarms > Status.
The Status page is displayed.

2. The Fault Summary section displays the number of currently active Alarms and
Warnings.
3. The Alarm/Warning Status section displays the name of the active alarm/
warning, the alarm/warning message, and the date and time of the alarm. For
more information on alarm messages, refer to Messages, on page 7-2.

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Setting Up Alarms and Warnings
To Set Up Alarms
Proceed as follows to set up the alarms:
1. From the user interface of the D9865, click System Settings > Alarms > Setup.
The Setup - Alarm Setup page is displayed.

2. The Alarm Setup section displays a list of alarm/fault messages. For more
information on alarm messages, refer to Messages, on page 7-2.
3. Set Enable/Disable to Yes and the alarm message will be reported. Set to No
and the fault won’t be reported.
4. Set Trap to Yes and the SNMP trap message will be sent to the trap destination;
otherwise the fault message will be ignored.
Note: This is for D9865D only.
5. Click on the Trap Configuration link to view and/or modify trap destinations.
The link will open the SNMP page. For more information, refer to Setting Up
SNMP and Trap Destinations, on page 5-48.
6. Click Apply.

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Setting Up Alarms and Warnings, Continued
To Set up Warnings
Proceed as follows to set up the warnings:
1. From the Setup - Alarm Setup page, click on the Warning Setup link at the
bottom left hand corner of the page. The Setup - Warning Setup page is
displayed.

2. The Warning Setup section displays a list of alarm/fault messages. For more
information on alarm messages, refer to Messages, on page 7-2.
3. Set Enable/Disable to Yes and the warning message will be reported. Set to No
and the fault won’t be reported.
4. Set Trap to Yes and the SNMP trap message will be sent to the trap destination;
otherwise the fault message will be ignored.
Note: This is for D9865D only.
5. Click on the Trap Configuration link to view and/or modify trap destinations.
The link will open the SNMP page. For more information, refer to Setting Up
SNMP and Trap Destinations, on page 5-48.
6. Click Apply.

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Viewing the Alarm/Warning History
To View the Alarm/Warning History Information
Proceed as follows to view the Alarm/Warning History information:
From the user interface of the D9865, click System Settings > Alarms > History.
The History page is displayed.

The alarm and warning History page displays all the past system event messages
and their set and cleared dates and times. For more information on the alarm
messages, refer to Messages, on page 7-2.

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Viewing Version Information
To View the Version Information
Proceed as follows to view the Version information:
From the user interface of the D9865, click System Settings > Versions. The
Versions page is displayed.

The Versions page displays the following information:
Version Information

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Description

Current Application
Version

Indicates the currently running loaded application
version number.

Safe Application
Version

Indicates the factory loaded application version
number.

Minimum
Compatible Version

Indicates the minimum application version you
can download.

Boot Version

Indicates the receiver Boot application version
number.

FPPIC Version

Indicates the Programmable Interrupt Controller
(PIC) version number.

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Viewing Version Information, Continued
The S/W Version drop-down list allows you to select a different application version
application to load to your receiver. Click Select and Reboot to reboot the receiver
and load the selected application version.
Click Erase to remove the selected application version. You will be prompted to
continue or not. Press OK to continue the deletion.

To Change the Download Application
In the Download APP section, click Browse to select the new version of the D9865
Satellite Receiver’s software application. The Choose File dialog opens. Select the
upgrade file and click Open. Click Download to download the selected upgrade
file.

Viewing Hardware Information
The Hardware Versions section displays the hardware information of the D9865
Satellite Receiver.

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Setting Up Import/Export Information
To Configure the Import/Export Information
Proceed as follows to configure the import/export information:
1. From the user interface of the D9865, click System Settings > Settings File >
Import/Export. The Import/Export page is displayed.

In the Device Settings File Transfer section, you can export and/or import device
settings and transport network information.
2. Select Export Device Settings & Transport Network Information and click
Export to download device settings and transport network information as a file
to the designated file folder.
3. Select Export User Device Settings only and click Export to download user
settings as a file to the designated file folder.
4. In the Settings File, click Browse. The Choose File dialog opens.
5. Navigate to the appropriate folder and select the file with a .bkp file extension
and click Open.

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Setting Up Import/Export Information, Continued
The Configure Offline FTP Settings File Transfer section has backup and restore
controls.
6. Type the Settings Filename of the backup/restore file. You can enter up to 31
characters.
7. Set the FTP Server IP Address of the FTP server used to restore the backup/
restore file. The address is up to 12 characters in length (e.g. 171.300.100.200) and
in the range from 0 to 255.
8. Set the FTP User Name and FTP Password to access the FTP server.
Note: The FTP Password is not retained in the receiver. You must re-enter the
password before initiating the backup or restore operation.
9. Set the FTP Port Number of the FTP server used to store the backup/restore file.
You can enter a port number in the range from 1 to 65535.
10. Select Export Device Settings & Transport Network Information or Export
User Device Settings Only.
11. Click Export to save the settings to a backup file. Click Import to retrieve the last
backed up file.

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Viewing the Backup/Restore History
To View the backup and restore Status Information
Proceed as follows to view the backup and restore Status page:
From the user interface of the D9865, click System Settings > Settings File > Status.
The Status page is displayed.

The following table shows the Backup History, Restore History, and Operation
History table information:
Status

Description

Last Backup File Name

Name of the file that was successfully exported.

Backup Timestamp

Date and time of the last successful backup file
saved.

Last Restored File Name Name of the last file that was successfully restored.

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Restore Time Stamp

Date and time of the last successful restore.

Operation Status

Status of the current backup operation (Inprogress,
Pass, or Fail).

Detailed Operation
Status

Detailed processing step for tracking backup
progress.

Percentage Completed

Percentage of backup function completed.

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Managing D9865 Web GUI Accounts
You can define up to 10 usernames/passwords for login use via Web GUI session
on the D9865 Satellite Receiver.
When a user tries to login, the user is required to provide a username and a
password. The user is granted access only if this username/password pair exists in
the authentication table.
The default user is the “Admin User” and is granted special privileges. The Admin
user is allowed to add new users, delete users, change usernames and modify its
own password. All other users are only allowed to modify their own passwords.

To Configure the User Login Passwords
Proceed as follows to change the login password:
1. From the user interface of the D9865, click System Settings > Security/Accounts
> Account Management. The Account Management page is displayed.

2. In the Enter Current Password, type the current login password.
3. In the Enter New Password, type the new login password.
4. In the Re-enter New Password, type the new login password again to confirm.
Note: The Enter New Password and Re-enter New Password should be
identical. Each user, including the admin user, can modify only his own
password.

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Managing D9865 Web GUI Accounts, Continued
To Add a User Account
Note: This feature is available to a user with Admin privileges only.
Proceed as follows to manage user accounts:
1. From the user interface of the D9865, click System Settings > Security/Accounts
> Account Management. The Account Management page is displayed.
2. Click Manage User Logins. The Login Accounts page is displayed.

3. Click Add to create a new login account.
Note: You can create a maximum of 10 user accounts.
The Add Login Account window is displayed.

4. In the Username field, enter a user ID. The new username should not match any
of the usernames already defined in the Logins Accounts table.
5. In the New Password field, enter a password to assign the user ID. The
following are rules for creating a new password:
• It cannot contain any of the Username.
• It cannot contain any of the following strings: Cisco, sciatl, ocsic, italics, or any
string achieved by full or partial capitalization of letters.
• No letter is repeated more than three times in a row.
• Must contain a minimum of four characters.
6. Enter the new password again to confirm in the Confirm New Password field.
Note: The New Password and Confirm New Password should be identical.
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Managing D9865 Web GUI Accounts, Continued
7. In the Administrator Password field, enter your Administrator password used
to log on to the D9865 web GUI.
8. In the Account Type drop-down list, select User, Admin, or Guest. The
following table illustrates the different login types:
Account Type

Access

Guest

View settings only.

User

View and edit settings.

Admin

View, edit settings, and add/delete user accounts.

To delete a user account
Note: This feature is available to a user with Admin privileges only.
1. In the Account Management table, select the user you want to remove.
2. Click Delete. The Delete Login Account window is displayed.

3. Enter your Administrator Password to confirm the deletion.
4. Click OK. The selected user account is deleted.

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Configuring Lock Level Settings
To Configure the Lock Level settings
Proceed as follows to configure the lock level settings:
1. From the user interface of the D9865, click System Settings > Security/Accounts
> Lock Level Settings. The Lock Level Settings page is displayed.

2. Click Change Lock Level and the Change Lock Level window is displayed.

3. Select the Lock Level which restricts access and prevents unauthorized changes
to the receiver settings (0, 1, 2, or 3). The default setting is 0.
Note: For details on the four lock levels, see D9865 Satellite Receiver Lock
Levels, on page C-2.
4. Enter the Password to change the lock level. The default password is 1234.
5. Click Yes.
If the incorrect lock level or password is entered, an error message appears at
the top of the page.

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Configuring Lock Level Settings, Continued
Changing the Lock Level Password
A unique lock level password (4-digit password) protects the current receiver
settings against unauthorized changes. When changing the password, record and
keep this number in a secure location. The default password is 1234.
Important: Proceed with caution when changing the password as this operation
cannot be undone. If the password is lost or is unavailable, contact Cisco customer
support.
To change the lock level password:
1. In the Lock Level Settings page, click Change Lock Level Password. The
Change Lock Level Password window is displayed.

2. Enter the Current lock level Password.
3. In the Enter New Password field, enter the new password, any number from 0
to 9.
4. Re-enter the New Password and click Yes. A message appears informing you
that the password was changed successfully.
Note: If the password is lost or is unavailable, contact Cisco customer support.

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Viewing Contact Information
To View Cisco Contact Information
Proceed as follows to view contact information:
From the user interface of the D9865, click Support > Contact. The Contact
Information page is displayed.

The Contact Information page displays all the Cisco customer support information.

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Viewing Diagnostic Logs
To View the Diagnostic Log Messages
Proceed as follows to view the Diagnostic Log messages page:
From the user interface of the D9865, click Support > Logs > Diagnostic Logs. The
Diagnostic Logs page is displayed.

Click to sort by date and time.

The Diagnostic Logs page displays all the system log messages with their dates and
times.
Click on the arrow next to Set Date and Time column to sort by date and time.

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Viewing the Usage Counters
To View the Device Usage Counters
Proceed as follows to view the usage counters:
From the user interface of the D9865, click Support > Logs > Usage Counters. The
Usage Counters page is displayed.

The following table describes the Usage Counter Information:
Device Status
Information

Description

Production Date & Time Displays the date and time when the receiver was
manufactured.
Last Power On Date and Displays the date and time when the receiver was
Time
powered up.
Lifetime Hours Powered Displays the number of hours since the last poweron.
Lifetime Reset Counter

Displays the total number of times the receiver has
been restarted.

Clearable Reset Counter Displays the number of restarts since the last time
the restart counter was cleared.
To clear or reset the Clearable Reset Count, click
Clear.
Hours Since Last
Powered-On/Reset

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Displays the total number of hours that the receiver
has been operating since the last power-on or
restart.

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Device Status
Information
Last Reset Reason

Description
Displays the reason for the last restart, i.e., power
cycle or manual reset.

Click Clear Reset Counter to clear the Clearable Reset Counter field and it resets
the counter back to 0.

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Performing Service Actions
To Load a Software Version
Proceed as follows to load a software version:
1. From the user interface of the D9865, click Support > Service Actions. The
Service Actions page is displayed.

The S/W Version drop-down list allows you to select a different application version
application to load to your receiver. Click Select and Reboot to load the selected
application version and reboot the receiver.
Click Erase to remove the selected application version. You will be prompted to
continue or not. Press OK to continue the deletion.
Click Factory Reset to perform a reset of receiver settings back to the factory set
(default) values. A warning message prompts you to confirm the operation. Click
OK to continue or No to cancel the operation.
Click Reboot Receiver to reboot the receiver. You will be prompted to verify the
operation. Click Yes to reboot the receiver or No to cancel the operation.

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Chapter 6
Customer Information
Overview
In This Chapter
This chapter contains the following topics.
Topic

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See Page

Product Support

6-2

Returning Products

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6-1

Product Support
Cisco provides its customers who have purchased support agreements with
telephone support from anywhere in the world. If you require technical telephone
assistance or product training support, or if you have any questions concerning
your Cisco product, you may contact the appropriate Customer Support Center
from those listed below. Charges may apply for customers without a current and
applicable product support agreement.
Customers

Location

Phone Number

Programmers and
Broadcasters

USA and Canada

Toll-free: 1.888.949.4786
+1.770.236.4786
dmn_support@cisco.com

Telcos and Cable Service
Providers

Cisco Services

Toll-free: 1.800.722.2009
Local: 678.277.1120 (press 2
at the prompt)
customer-service@cisco.com

All Customers

Europe

+32.56.445.155 or
+32.56.445.197
saemea-support@cisco.com

All Customers

Asia

+852.2588.4746
saapac-support@cisco.com

Customers who call a Customer Support Center are asked specific questions in
order to identify their needs. In this way, each call can be directed to the customer
support representative most experienced with their Cisco product. Customer
Support Centers also provide the following pre- and post-sales support services for
Cisco products.

Training Support
On and off-site training plus technical support services are available for purchase
for both equipment operators and system administrators.

Warranty and Post-Warranty Support
Warranty and post-warranty support services are available to help customers
return Cisco products for service or repair.

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Product Support, Continued
Customer Responsibility
When returning equipment, the customer is solely responsible for equipment
packaging and transportation costs to the factory.
At the customer's request, Cisco will make reasonable efforts to provide warranty
service at the customer's premises, provided that the customer pays current field
service rates plus direct travel and accommodation expenses.

In Case of Repair
If your product requires repair, perform the following steps:
1. Notify Cisco of the problem immediately, providing the model number and
serial number of the equipment plus details of the problem. Upon receipt of this
information, service information and shipping instructions will be provided.
2. Upon receipt of instructions, return the product by prepaid freight. Refer to the
section Returning Products for details.

In Case of a Fault
If your product requires repair, perform the following steps:
1. Notify Cisco of the problem immediately, providing the model number and
serial number of the equipment plus details of the problem. Upon receipt of this
information, service information and shipping instructions will be provided.
2. Upon receipt of instructions, return the product by prepaid freight. Refer to the
section Returning Products for details.

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D9865 Satellite Receiver Installation and Operation Guide

6-3

Returning Products
Introduction
You must have a return material authorization (RMA) number to return a product.
Contact the nearest customer service center and follow their instructions.
Returning a product to Cisco for repair includes the following steps:
• Obtaining a RMA number
• Obtaining a customer service center shipping address
• Packing and shipping the product

Obtaining an RMA Number and Shipping Address
You must have an RMA number to return products.
RMA numbers are valid for 60 days. If you already have a number, but it is older
than 60 days, you must contact a customer service representative to revalidate the
number. You can return the product after the RMA number is revalidated.
Follow these steps to obtain an RMA number and shipping address.
1. Contact a customer service representative to request a new RMA number or
revalidate an existing one.
2. Provide the following information to the customer service representative:
• Product name, model number, part number, serial number (if applicable)
• Quantity of products to return
• A reason for returning the product
• Your company name, contact, telephone number, email address, and fax
number
• Any service contract details
• Purchase order number of repair disposition authority, if available
Note: If you cannot provide a purchase order number:
• A proforma invoice listing all costs incurred will be sent to you at the
completion of product repair.
• Customer service must receive a purchase order number within 15 days after
you receive the proforma invoice.
• Products can accrue costs through damage or misuse, or if no problem is
found. Products incurring costs will not be returned to you without a valid
purchase order number.
3. The customer service representative issues the RMA number and provides the
shipping address.
Note: Absence of the RMA number may delay processing of product repair
and/or result in the equipment being returned unrepaired. Include the RMA
number in all correspondence.

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D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Returning Products, Continued
Packing and Shipping the Product
Follow these instructions to pack the product and ship it to Cisco.
1. Are the product's original container and packing material available?
• If yes, pack the product in the container using the packing material.
• If no, pack the product in a sturdy, corrugated box, and cushion it with
packing material.
Important:
• You are responsible for delivering the returned product to Cisco safely and
undamaged. Shipments damaged due to improper packaging may be refused
and returned to you at your expense.
• Do not return any power cords or accessories.
2. Write the RMA number on the outside of the container.
Note: Absence of the RMA number may delay processing of product repair
and/or result in the equipment being returned unrepaired. Include the RMA
number in all correspondence.
3. Ship the product to the address provided by the customer service
representative.
Note: Cisco does not accept freight collect. Be sure to prepay and insure all
shipments.

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D9865 Satellite Receiver Installation and Operation Guide

6-5

6-6

D9865 Satellite Receiver Installation and Operation Guide

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Chapter 7
Service and Maintenance
Overview
Introduction
This chapter provides additional information on the alarms and warnings of the
D9865 Satellite Receiver. It also provides troubleshooting tips.

In This Chapter
This chapter contains the following topics.
Topic

4035197 Rev C

See Page

Messages

7-2

Troubleshooting

7-19

D9865 Satellite Receiver Installation and Operation Guide

7-1

Messages
General
The status of the D9865 receiver and its immediate surroundings is reported to the
receiver in the form of messages and alarms. You can enable or disable messages in
the Alarms & Warnings advanced settings.

D9865 Receiver Message List
The following table shows a list of the available messages and their default alarm
status. The Set Messages and Clear Messages are displayed in the Warning History
when the messages are set or cleared respectively.
Alarms

Alarm

Message
Type

Message

Cause/Remedy

Description

Severity

Signal Status

Set

Signal is lost

Cause: Loss of RF
signal. Loss of RF
lock. Loss of
Transport data.
Invalid frequency or
other tuning
parameters.
Remedy: Check
cables. Check tuning
parameters.

Loss of signal

Minor

RF Signal - No
Content
Tuning Parameters
Invalid

Clear

Signal is locked
Tuning Parameters
Valid

7-2

D9865 Satellite Receiver Installation and Operation Guide

RF Tuner locked,
but no TS
content.
One of the
tuning
parameters is
invalid
Signal OK
Tuning
parameters are
valid

4035197 Rev C

Alarm

Message
Type

Message

Cause/Remedy

Description

Severity

Program Not
Auth

Set

Channel is not
authorized

Cause: The channel is
unauthorized for the
current program.
Remedy: Contact
your (uplink) service
provider to
determine whether
you are authorized to
receive the current
program.

Program
unauthorized
because the tier
bits do not
match.

Minor

Channel requires an
authorization key

Clear

Program is
unauthorized
because the unit
does not have an
authorization
key.

Channel is blacked
out

Program is
unauthorized
because at a
minimum, it
needs to match
one blackout
code.

Channel uses an
Cause: Conditional
unknown CA system access not supported.
Remedy: Contact
your (uplink) service
Channel
authorization refused provider to
determine whether
you are authorized to
Channel requires an receive the current
IRD with CA support program at this time.

Non-SA
conditional
access system.

Channel requires the
PE to have an ISE

In-board security
element is not
present.

Cause: Hardware
issue.
Remedy: Clear
alarms, reset unit,
and notify customer
service if problem
persists.

ISE UA does not
match factory
configuration.
Conditional
access is not
supported.

Fault Reset
Channel is
authorized

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D9865 Satellite Receiver Installation and Operation Guide

7-3

Alarm

Message
Type

Message

Cause/Remedy

CAM/CI Slot
Status

Set

Initialization Fail

Clear

CAM Operation OK

Initialization of
Cause: CAM is
damaged or not fully CAM failed.
inserted
Remedy: Re-insert
the CAM.

CI Status

Set

Program Not
Descrambled

Clear

Descrambling OK

Set

DL APP REBOOT

Shutdown Event

I2C Failure
User requested APP
change

Severity
Minor

Cause: Hardware
issue, CAM software
crash or you don’t
have subscription
rights for the smart
card.
Remedy: Reinsert the
CAM and/or check
your rights for the
smart card.

Minor
All elementary
streams for this
service selected
for descrambling
were not
descrambled by
the CAM.

Cause: User request
requires reboot or
internal system error.
Remedy: If it is an
internal system error
fault, clear alarms,
reset the unit, notify
customer service if
the problem persists.

New application Major
downloaded,
system requires
reboot.
Internal system
error.
Runnable
application
change requires
reboot.

User requested
factory reset

Factory reset
requires reboot.

User requested
reboot

User reboot
request.

PRODUCTION Protect Flash

Reboot after
production
tables removed.

WDOG requesting
shutdown shell
command

User entered
command
requesting
shutdown

WDOG shutdown
shell command

7-4

Description

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Alarm

Message
Type

Message

Cause/Remedy

osal_SetDataForAllTa Cause: Possible
sks
software issue.
Remedy: Clear
aw_LoadFaultList
alarms, reset unit,
osal_Init
notify customer
NVS FLASH
service if problem
mounted
persists.

Description

Severity

Application
initialization
error.

DB_Table_Cl::popula
teNvsRecords
STAPI_Init
DB_Array32_Cl init
failed
DB_FlagArray32_Cl
init failed
Wrong DB Item
detected: item =
AAA, table = BBB
DB_Item_Cl::addItem
() failed
Memory allocation
error on DB table
construction
DB_Table_Cl::addTa
ble() failed
DB_Table_Cl::addIte
m() failed: too many
DB Items
DBT Init Failed: AAA
Framework
Registration Error
7109 exception! Code
= X, Address = Y,
Task = Z
Memory Error: AAA,
Phase X
Product Control table
creation failed

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D9865 Satellite Receiver Installation and Operation Guide

7-5

Alarm

Message
Type

Message

Cause/Remedy

Description

Severity

Product Config table
creation failed
MAC Address table
creation failed
HW Data table
creation failed
PCB table creation
failed
FPGA Settings table
creation failed
Prod Aud Tbl
creation failed
Prod FE Tbl creation
failed
Product Version table
creation failed
Product User
Address table
creation failed
Product Reference
Number table
creation failed
Time Control object
creation failed
Wrong UIC Item
detected: item =
AAA, table BBB

7-6

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Alarm

Message
Type

Message

Cause/Remedy

Description

Severity

Memory allocation
error on UIC table
construction
Error adding UIC
table(AAA)
UD ud_init_phase_4()
FAILED to allocate
memory from System
Partition
UD ud_init_phase_4()
FAILED to create
partition
FW: Memory or List
Full

Internal system
error.

Framework
Registration Error
WDOG task:
watchdog aud st
wdog has expired

Software
detected an error
in operation.

WDOG task:
watchdog MC OCM
has expired
WDOG task:
watchdog MC
SCRIPT has expired
WDOG task:
watchdog Secondary
WD has expired

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D9865 Satellite Receiver Installation and Operation Guide

7-7

Alarm

Message
Type

Message

Cause/Remedy

Description

Severity

System Startup

Set

System Startup

Cause: Restarted the
D9865 Satellite
Receiver.
Remedy: None. It
will automatically
reset after 1 second.

Indicates the
D9865 has
restarted.

Minor

Clear

Backup/Restore
System Startup

Cause: Backup/
Restore updated
settings during a
system startup.
Remedy: None. It
will automatically
reset after 1 second.

Set

LMI SDRAM exhaust Cause: Hardware
test failed
issue.
Remedy: Clear
alarms, reset the unit,
LMI Video SDRAM
and notify customer
exhaust test passed
service if the problem
persists.

DDR RAM on
LMI bus not
working.

Major

LMI setup

Clear

Param Storage

Set

DB NVS flushing
ignored
RAM flush to NVS
failed
DB Factory Reset
failed

Clear

7-8

Cause: Hardware
issue.
Remedy: Clear
alarms, reset the unit,
and notify customer
service if the problem
persists.

DDR RAM on
LMI bus OK.

Non-volatile
storage system
failed to update
fully.
Non-volatile
storage system
failed during
factory reset.

DB flushing
completed

Successful NVS
update.

DB Factory Reset
completed

Successful
action.

D9865 Satellite Receiver Installation and Operation Guide

Major

4035197 Rev C

Alarm

Message
Type

Message

Cause/Remedy

Description

Severity

Flash Storage

Set

RECORD: init failed

Cause: Hardware
issue.
Remedy: Clear
alarms, reset the unit,
and notify customer
service if the problem
persists.

Non-volatile
storage system
corrupted.
Possible loss of
configuration

Major

RECORD
MANAGER: Record
contents check error,
erasing all
RECORD: sector
setup check error,
erasing sector
LNB PS

NVS Corruption,
loss of
configuration
data
NVS Corruption,
loss of sector
data

Clear

RECORD: init done

Set

Cause: Hardware or LNB power
overload
wiring
issue.
LNBPS: Over
Remedy: Clear
Temperature
alarms, check LNB
LNBPS: Over Loaded and wiring, and
LNBPS: Short Circuit notify customer
service if the problem LNB power OK
LNBPS: Normal
persists.
LNBPS: Disabled

Clear

LNBPS: No Load

Minor

LNBPS: Off
DiSEqC HW
Fault

Set

DiSEqC Hardware
Fault

Cause: Hardware
issue.
Remedy: Clear
alarms, check LNB
and wiring, and
notify customer
service if the problem
persists.
Ensure LNB power is
on (even if using
external LNB power)
and DiSEqC is
enabled.

Clear

4035197 Rev C

Unable to send
DiSEqC
commands to
external
equipment.

Minor

Automatically
cleared after a
few seconds.

D9865 Satellite Receiver Installation and Operation Guide

7-9

Alarm

Message
Type

Message

Cause/Remedy

Description

Severity

Signal Quality

Set

Audio Muted due to
RF noise

Cause: RF Signal
quality is poor due to
interference or signal
level issues.
Remedy: Check RF
settings, re-aim dish,
and add signal
amplifier.

Signal is locked
but BER is
beyond Audio
muting
threshold.

Minor

Unstable RF Signal

Poor Quality RF
Signal

Clear

Signal lock
status is toggling
frequently.
Signal is locked
but BER is
beyond muting
threshold.

Signal Quality Fault
Cleared
Audio Unmuted

Transport
Processing

DL Write/Erase
Fault

7-10

Set

PTI lockup

Clear

PTI running
APP Flash Write
Failed

Minor

Cause: Possible
software issue.
Remedy: Clear
alarms, reset unit,
and notify customer
service if problem
persists

Programmable
transport input
module stopped
processing any
data packet.

Cause: Downloaded
application CRC
check failed or failed
to write application
to flash.
Remedy: Fault will
reset in 30 seconds.
Notify customer
service if problem
persists.

APP Flash Write Major
Failed.

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Alarm

Message
Type

Message

Cause/Remedy

Description

Boot Host

Set

KB not accessible

Cause: Hardware
issue
Remedy: Clear
alarms, reset unit,
and notify customer
service if the problem
persists.

KB is not
Major
detected by Boot
code.

FLASH Not Found
BOOT Invalid

APP Invalid

Clear

4035197 Rev C

Severity

Flash memory
not detected.
Boot SW cannot
be read from
memory
correctly.
Application SW
cannot be read
from memory
correctly.

BOOT passed

D9865 Satellite Receiver Installation and Operation Guide

7-11

Alarm

Message
Type

Message

Cause/Remedy

Description

MPE alarm

Set

Data lost, transport
error

Cause: Transport
error indicator is set
in the transport
stream.
Remedy: Verify
uplink is in good
condition.

Transport error Major
detected, MPE
data may be lost.

Data lost, CRC error

Cause: CRC error
detected in MPE
stream.
Remedy: Verify
uplink is in good
condition.

CRC error
detected in MPE
stream, data is
lost.

Data lost, CC error

Cause: CC error
detected in MPE
stream.
Remedy: Verify
uplink is in good
condition.

CC error
detected in MPE
stream, data is
lost.

Data lost, buffer
overflow

Cause: Buffer
overflow detected in
MPE stream.
Remedy: Reduce
MPE rate.

Buffer overflow
detected in MPE
stream, data is
lost.

Data lost, bad
sections

Cause: Bad section
data detected in MPE
stream, due to
original data or
overflow issue.
Remedy: Verify
uplink is in good
condition and/or
reduce MPE rate.

Bad sections
detected while
processing MPE
data, data is lost.

Data lost, MPE
capacity exceeded

Cause: Bit rate
controller dropping
data due to CPU load
limitations.
Remedy: Reduce
MPE rate.

Decoder
exceeded safe
CPU load for
MPE processing,
MPE data is lost.

7-12

D9865 Satellite Receiver Installation and Operation Guide

Severity

4035197 Rev C

Alarm

LECTimeout

Message
Type

Set

Reset

4035197 Rev C

Message

Cause/Remedy

Description

MPE capacity is
reached.

Cause: Unit is busy
processing or
handling other
services.
Remedy: Reduce
service load.

Decoder reached
the limit of safe
CPU load for
MPE processing.

LEC table
LEC Table Missing/ Cause: LEC table
timeout: channels
missing in the signal. missing or not
received
currently unavailable Remedy: Verify
uplink is sending
LEC received
LEC tables.

D9865 Satellite Receiver Installation and Operation Guide

Severity

Major

7-13

Messages, Continued
Warnings
The following table shows a list of the available messages and their default warning
status.

Warning

Message
Type

Message

Cause/Remedy

Description

Transport Error

Set

Continuity Count
Error

Cause: Possible uplink or
signal issue.
Remedy: Clear warnings,
reset the unit, and notify
customer service if the
problem persists.

Transport packet
continuity count
jumped. Possible
packet loss.

Buffer Overflow

Clear

The transport stream
is faster than the
maximum buffer or
the decode engines
are having difficulty
handling the data
sent to them.

Transport Error
Indicator

Transport packets are
marked as "errored"
upstream of the
decoder.

Continuity Count
Error Cleared

Trap expires after 30
seconds.

Buffer Overflow
Cleared
Transport Error
Indicator Cleared
Video Format
Mismatch
VBI Data

7-14

Set

Video format
mismatch

Clear

Video format match

Set

2nd VBI PID attempt
to write same line

Clear

Line Collision
Cleared

Video Format
Mismatch.
Conflicting VBI data
Cause: Uplink
on second VBI PID.
configuration issue.
Remedy: Contact uplink to
verify expected VBI
settings.

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Warning

Message
Type

Message

Cause/Remedy

Description

TDT timeout

Set

tdt timed out

Time Date Table was
never received.

tdt is lost

SDT timeout

Clear

tdt fault cleared

Set

sdt # timed out

sdt # is lost

PMT timeout

Clear

sdt fault cleared

Set

pmt # timed out

pmt # is lost

PAT timeout

Clear

pmt fault cleared

Set

pat # timed out

pat # is lost

Clear

4035197 Rev C

pat fault cleared

Cause: Uplink is not
sending or is sending
intermittently.
Remedy: Clear warning. If
the problem persists,
determine if uplink is
sending the current SI
information table. Disable
the warning if not using the
table.
Cause: Uplink is not
sending or is sending
intermittently.
Remedy: Clear warning. If
the problem persists,
determine if uplink is
sending the current SI
information table. Disable
the warning if not using the
table.
Cause: Uplink is not
sending or is sending
intermittently.
Remedy: Clear warning. If
the problem persists,
determine if uplink is
sending the current SI
information table. Disable
the warning if not using the
table.

D9865 Satellite Receiver Installation and Operation Guide

No longer receiving
Time Date.

Service Description
Table was never
received.
No longer receiving
Service Description.

Program Mapping
Table was never
received.
No longer receiving
Program Mapping
Table.

Program Association
Table was never
received.
No longer receiving
Program Association
Table.

7-15

Warning

Message
Type

Message

Cause/Remedy

Description

NIT timeout

Set

nit timed out

Network Information
Table was never
received.

nit is lost

CAT timeout

Clear

nit fault cleared

Set

cat timed out

cat is lost

ECT timeout

Clear

cat fault cleared

Set

ect timed out
ect is lost

Reset

Memory Usage Host Set

MPE near capacity

7-16

ect fault cleared

Excessive (stack/
partition) memory
usage

Cause: Uplink is not
sending or is sending
intermittently.
Remedy: Clear warning. If
the problem persists,
determine if uplink is
sending the current SI
information table. Disable
the warning if not using the
table.
Cause: Uplink is not
sending or is sending
intermittently.
Remedy: Clear warning. If
the problem persists,
determine if uplink is
sending the current SI
information table. Disable
the warning if not using the
table.
Cause: Possible software
issue.
Remedy: Clear warnings,
reset the unit, and notify
customer service if the
problem persists.

Clear

Normal (stack/
partition) memory
usage

Set

Approaching current Cause: Unit is busy
capacity
processing or handling
other services.
Remedy: Reduce or stop
MPE service content.

D9865 Satellite Receiver Installation and Operation Guide

No longer receiving
Network Information
Table.

Conditional Access
Table was never
received.
No longer receiving
Conditional Access
Table.

Event Control Table
was never received.
No longer receiving
Event Control Table.

SW exceeding
allowable memory
usage.

Decoder approaching
limit of safe CPU load
for MPE processing.

4035197 Rev C

Warning

Message
Type

Message

Cause/Remedy

Ethernet MAC
Failure

Set

MAC configuration
failed

Clear

Failure cleared

Errors like Fatal Bus
Cause: Possible hardware
Error.
issue.
Remedy: Clear warnings,
reset the unit, and notify
customer service if problem
persists.

Set

Marvel switch
configuration failed

Clear

PHY failure
monitoring reset

Set

ETH Port 1 or 2 Link
Down

Reset

ETH Port 1 or 2 Link
Up

Set

Memory or List Near Cause: Possible software
Full
issue.
Remedy: Clear warnings,
reset the unit, and notify
customer service if the
problem persists.

Software exceeding
allowable usage of
internal constructs.

Set

Backup Active

Backup operation
started.

Clear

Backup Complete

Backup operation
complete.

Set

Internal Error

Ethernet PHY
Failure

Ethernet Port 1 or
Ethernet Port 2

FW: Resource Use
PRI

Clear

Backup Operation
State

Backup Failure
Reason

FTP Failed

Restore Failure
Reason

Clear

Auto reset after
timeout

Set

Not Accepted
Bad Content
FTP Failed

Clear

4035197 Rev C

Auto reset after
timeout

Description

Cause: Possible hardware
issue.
Remedy: Clear warnings,
reset the unit, and notify
customer service if the
problem persists.

Related to MII
register read/write
failures.

Cause: Ethernet port 1 or 2
is not connected.
Remedy: Connect Ethernet
port 1 or 2.

Ethernet port 1 or 2 is
not connected.

Cause: Possible software
issue.
Remedy: Check FTP
configuration, reset unit,
and notify customer service
if problem persists.
Cause: Possible software
issue.
Remedy: Check FTP
configuration, reset unit,
and notify customer service
if problem persists.

D9865 Satellite Receiver Installation and Operation Guide

Software error
occurred.
FTP failed.
Warning
automatically clears
in 30 seconds.
Software error
occurred.
FTP failed.
Warning
automatically clears
in 30 seconds.

7-17

Warning

Message
Type

Message

HDMI:Not an Auth
Device

Set

HDCP authentication Cause: HDMI monitor is
failed
not authorized to receive
HDMI content or it does
not support HDCP.
Remedy: Disconnect HDMI
Receiver not HDCP
monitor to restore video
capable
decode or use an HDMI
monitor that properly
supports HDCP.
HDCP
Authentication
Process Not Started

HDMI monitor does
not contain valid
HDCP keys. Video
decode is disabled.

HDCP authentication
success

HDMI monitor is
connected and
authorized to receive
HDMI content.

Invalid configuration Cause: Incorrect video
data
setup settings.
Remedy: Check the video
setup settings: TV Channel
Valid configuration
Number and SD Video
data
Output format. For PAL
device, use channel 21
through 69 and SD Format
PAL-x. For NTSC device,
use channel 3 or 4 and SD
Format NTSC or NTSC-J.
Notify customer service if
problem persists.

Invalid TV-Out
configuration data
provided.

Clear

TV-Out Settings
Problem

Set

Clear

7-18

Cause/Remedy

D9865 Satellite Receiver Installation and Operation Guide

Description

HDMI monitor does
not support HDCP.
Video decode is
disabled.
HDMI monitor is not
connected.
Connect an HDMI or
DVI capable monitor,
if desired.

Valid TV-Out
configuration data
provided.

4035197 Rev C

Troubleshooting
General
If you experience any problems operating your satellite receiver, the following table
may help you resolve your problem.
Problem

Cause

Blank screen (TV
switched on)

• Normal operation if
• Press the Display button
receiver is not on (power
on the receiver front
switch on back panel).
panel or remote control.

Scrambled channel
(not decoded)

• Subscriber services may • Check that your
not be authorized for the
subscriber services are
channel.
currently authorized
(contact your service
provider).

Cannot access a
password protected
on-screen option

• You have entered an
• Check that you are using
incorrect password or the
the correct password. If
password has been
the password is lost or
changed.
unavailable, contact your
local service provider.

Remote Control not
operating properly

• The remote control may
be defective, or the
batteries are incorrectly
installed, or require
replacement.

• Replace or correctly
install the remote control
batteries.

• Subscriber services are
Program Not
not authorized for
Authorized message is
selected channel.
displayed

• Check that your
subscriber services are
authorized by viewing
signal status on the Dish
Setup menu (or contact
your service provider).

Authorization Key Not • Subscriber services are
not authorized due to
Received message is
authorization key not
displayed
being received.

• Same as above.

No signal

• Installation or signal
problem.

Blank (black) screen is • Channel 0 is displayed
after exiting to video
displayed after exiting
following changes made
to video from menus
to the current receiver
setup.

4035197 Rev C

Remedy

• Check connections to
receiver, dish alignment
and/or tuning setup.
• Press CH+ or CH- on
remote control to display
channels.

D9865 Satellite Receiver Installation and Operation Guide

7-19

7-20

Problem

Cause

Remedy

Poor reception

• Receiver is not properly • Check the connections to
and from satellite
set up or connected to
antenna LNB, television
receive satellite signal.
antenna, and all video
• Possible station trouble.
and audio cables (see
Signal source for one or
Quick Setup
more (or all) channels is
Instructions, page 1-2).
temporarily affected by
• Check another channel to
technical transmission
compare signal
problems or a temporary
reception.
solar disturbance.
• Satellite dish may not be • Check that a maximum
Signal Level is achieved
properly installed or is
or displayed when
not accurately aimed at
aligning the dish.
satellite signal.

No picture or sound

• You have not turned
your receiver on or the
receiver is not properly
connected to the AC
power.
• Your antenna, video
and/or audio cables may
be faulty or not properly
connected.
• Possible station trouble.
The signal source for one
or more channels is
temporarily affected by
transmission problems or
due to a temporary solar
disturbance.

• Press the Display button
on the receiver front
panel or remote control.
• Check that the receiver is
properly connected to
the AC power.
• Check the connections to
the satellite antenna
LNB, television antenna,
and all video and audio
cables.
• Check another channel to
compare signal
reception.

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Problem

Cause

Remedy

No sound

• The sound has been
muted.
• Audio cable may be
faulty or not properly
connected.
• Possible station trouble.
The signal source for one
or more channels is
temporarily affected by
transmission problems or
due to a temporary solar
disturbance.
• Digital Audio setting is
not configured properly.

• Same as above.
• Check that the volume is
not muted by pressing
the VOL+ or VOLbutton on the remote
control.
• Check another channel to
compare signal
reception.
• Check the Digital Audio
setting in the Audio
Setup screen. For
example, if it is set to
Dolby Digital, ensure
that your system
supports compressed
audio.

Poor picture

4035197 Rev C

• Same as above.
• Check another channel to
compare signal
reception.

D9865 Satellite Receiver Installation and Operation Guide

7-21

7-22

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Appendix A
Technical Specifications
Overview
Introduction
This appendix contains the technical specifications for the D9865 Satellite Receiver.
Note: The technical specifications are subject to change without prior notice.

In This Appendix
This appendix contains the following topics.
Topic

4035197 Rev C

See Page

Receiver Specifications

A-2

LNB Requirements

A-3

DVB-S Eb/No (C/N) Ratio

A-4

DVB-S2 Error Rate Performance ES/No (C/N) Ratio

A-5

Video Output

A-6

Audio Outputs

A-7

Power

A-8

D9865 Satellite Receiver Installation and Operation Guide

A-1

Receiver Specifications
General
Specification

Parameter
System

MPEG-2/DVB Compatible
EN300 421, EN 300468, H.264

Demodulation

DVB-S QPSK, DVB-S2 QPSK and 8PSK

Number of RF Inputs

Tuner
Specification

Parameter

A-2

Number of RF Inputs

Input Level

-25 dBm to -65 dBm per carrier

Frequency Range

950 MHz to 2150 MHz

Symbol Rate Range

DVB-S: 1.0 to 45 MS/s
DVB-S2: 1.0 to 31 MS/s

Satellites

C-band and Ku-band

Receiver Spectrum Sense

Normal and Inverted

Input Impedance

75 Ω

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

LNB Requirements
DVB-S and DVB-S2
Symbol Rate

Stability

1 to 2.99 MS/s

≤ ± 0.125 MHz

3 to 5.99 MS/s

≤ ± 1.00 MHz

6 to 11.99 MS/s

≤ ± 3.00 MHz

12 to 45 MS/s

≤ ± 5.00 MHz

Parameter

Specification

LNB Phase Noise Requirement

4035197 Rev C

-28 dBc/Hz at δF = 100 Hz
-53 dBc/Hz at δF = 1 kHz
-76 dBc/Hz at δF = 10 kHz
-93 dBc/Hz at δF = 100 kHz
-106 dBc/Hz at δF = 1 MHz
-117 dBc/Hz at δF = 10 MHz

D9865 Satellite Receiver Installation and Operation Guide

A-3

DVB-S Eb/No (C/N) Ratio
DVB-S Eb/No (C/N) Ratio
Convolutional FEC Rate

Eb/No Ratio (dB) in
Linear Channel and IF
Loop configuration

C/N at DVB Threshold
(BW = Symbol Rate)

1/2

4.5

4.1

2/3

5.0

5.9

3/4

5.5

6.9

5/6

6.0

7.9

7/8

6.4

8.5

Note: The D9865 receiver displays the C/N Ratio.
C/N = Eb/No + 10 log (2 x FEC X 188/204).

A-4

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

DVB-S2 Error Rate Performance ES/No (C/N) Ratio
DVB-S2 Error Rate Performance Es/No (C/N) Ratio
Mode

Simulated Es/No (dB) for FEC
Frame length = 64,800

Typical Performance (dB) in
Linear Channel and IF Loop
Configuration

QPSK 1/2

1.00

1.2

QPSK 3/5

2.23

2.4

QPSK 2/3

3.10

3.2

QPSK 3/4

4.03

4.2

QPSK 4/5

4.68

4.8

QPSK 5/6

5.18

5.3

QPSK 8/9

6.20

6.4

QPSK 9/10

6.42

6.6

8PSK 3/5

5.50

5.8

8PSK 2/3

6.62

6.8

8PSK 3/4

7.91

8.1

8PSK 5/6

9.35

9.6

8PSK 8/9

10.69

10.9

8PSK 9/10

10.98

11.3

Note: “Typical performance” was measured with Pilots On. Pilots On is highly
recommended as the performance values typically degrade up to 0.9 dB with Pilots
Off. Pilots On must be used for 8PSK 3/5, 8PSK 2/3 and 8PSK 3/4.

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

A-5

Video Output
Analog Video Output
Specification

Parameter
Number of channels

Connector Type

RCA

Video Compression Type

MPEG-2 4:2:0
MPEG-4 4:2:0

Level

1.0V pp ± 10%

Video Standard

NTSC & PAL B/G/I/D/M/N/J, supports
HD downconversion

Digital Audio/Video Output (D9865H and D9865D only)
Parameter
Number of Outputs

Specification
One HDMI digital audio/video output,
supports SD-to-HD upconversion

HD Analog Video Output (D9865H and D9865D only)
Parameter
Number of Outputs

A-6

Specification
One component (Y, Pb, Pr) HD analog
video output

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Audio Outputs
Analog Audio Output
Specification

Parameter
Number of Channels

1 stereo pair/2 mono channels

Connector Type

RCA

Output Level

Unbalanced, 2 V rms ± 10% at 0 dBFS

Audio Decompression

MPEG 1 Layer 2, Dolby Digital Plus, HEAAC

Digital Audio S/PDIF Output
Specification

Parameter
Connector Type

RCA

Output Impedance

75Ω +/-20%, from 0.1 MHz to 6.0 MHz

Signal Amplitude

0.5V +/-20% at 75Ω

VBI
Parameter

4035197 Rev C

Specification

NTSC

Lines 10 to 22 fields 1 and 2

PAL

Lines 7 to 22 fields 1 and 2
WST, WSS, VPS

D9865 Satellite Receiver Installation and Operation Guide

A-7

Power
AC Power Connector
Specification

Parameter
Voltage Range

100 V to 240 V AC

Line Frequency

50/60 Hz

Power Consumption

35 W max.

LNB Power on satellite input

+13 V/+ 18 V @ 350 mA max.

General
Mechanics
Specification

Parameter
Height

2.36 in. (6.0 cm)

Width

11.69 in. (29.7 cm)

Depth

7.68 in. (19.5 cm)

Weight

5 lbs (2.3 kg)

Environment
Parameter

A-8

Specification

Operating Temperature

0°C to 50°C (32°F to 122°F)

Storage

-20°C to 70°C (-4°F to 158°F)

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Appendix B
Default Settings
Overview
Introduction
The D9865 Satellite Receiver is factory configured with default settings unless you
have requested a custom factory configuration. This appendix lists the factory
default settings.
Topic
Factory Default Settings

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

See Page
B-2

B-1

Factory Default Settings
Tuning/Preset

Parameter

B-2

Default

Modulation Type

DVB-S2

Downlink

12.3 GHz

Symbol Rate

30.0 MS/s

Net Id

LO Select

Off

LO Freq 1

10.75 GHz

LO Freq 2

0.0 GHz

Crossover

0.0 GHz

LNB Power

18V

DiSEqC

Disable

DiSEqC Switch

Off

Roll Off Factor (Web GUI only)

.35

I/Q (Web GUI only)

Auto

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Factory Default Settings, Continued
Preset - Number 1

Parameter

Default

Preset Number

Preset Name

LNB Configuration

Modulation Type

DVB-S

Downlink

11.795 GHz

Symbol Rate

20.0 MS/s

NetId

Preset - Number 2

Parameter

4035197 Rev C

Default

Preset Number

Preset Name

Enterprise

LNB Configuration

Modulation Type

DVB-S

Downlink

11.851 GHz

Symbol Rate

30.5 MS/s

NetId

D9865 Satellite Receiver Installation and Operation Guide

B-3

Factory Default Settings, Continued
Preset - Number 3

Parameter

Default

Preset Number

Preset Name

Exterminator

LNB Configuration

Modulation Type

DVB-S

Downlink

12.15 GHz

Symbol Rate

28.3465 MS/s

NetId

Preset - Number 4

Parameter

B-4

Default

Preset Number

Preset Name

Spiderman

LNB Configuration

Modulation Type

DVB-S

Downlink

12.25 GHz

Symbol Rate

30.8 MS/s

NetId

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Factory Default Settings, Continued
Preset - Number 5

Parameter

Default

Preset Number

Preset Name

Effete

LNB Configuration

Modulation Type

DVB-S2

Downlink

12.31 GHz

Symbol Rate

30.0 Ms/s

NetId

Preset - Number 6

Parameter

4035197 Rev C

Default

Preset Number

Preset Name

Encounter

LNB Configuration

Modulation Type

DVB-S

Downlink

12.39 GHz

Symbol Rate

45.00 Ms/s

NetId

D9865 Satellite Receiver Installation and Operation Guide

B-5

Factory Default Settings, Continued
Preset - Number 7

Parameter

Default

Preset Number

Preset Name

Ebenezer

LNB Configuration

Modulation Type

DVB-S

Downlink

12.45 GHz

Symbol Rate

30.5 MS/s

NetId

Preset - Number 8

Parameter

B-6

Default

Preset Number

Preset Name

Big Originator

LNB Configuration

Modulation Type

DVB-S

Downlink

12.604 GHz

Symbol Rate

28.3465 MS/s

NetId

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Factory Default Settings, Continued
Preset - Number 9 to 63

Parameter

Default

Preset Number

9 to 63

Preset Name

Network name

LNB Configuration

Modulation Type

DVB-S

Downlink

12.25 GHz

Symbol Rate

10.0 MS/s

NetId

Preset - Number 64

Parameter

4035197 Rev C

Default

Preset Number

Preset Name

Network name

LNB Configuration

Modulation Type

DVB-S2

Downlink

12.30 GHz

Symbol Rate

30 MS/s

NetId

D9865 Satellite Receiver Installation and Operation Guide

B-7

Factory Default Settings, Continued
LNB Setup - Configuration 1 to 9

Parameter

Default

LNB Configuration

1 to 9

LNB Power

Off

LO Freq1

5.15 GHz

LO Freq2

0.0 GHz

Crossover

0.0 GHz

LO Select

Off

DiSEqC

Disable

DiSEqC Switch

Off

LNB Setup - Configuration 10

Parameter

B-8

Default

LNB Configuration

LNB Power

18-H

LO Freq1

10.75

LO Freq2

0.0 GHz

Crossover

0.0 GHz

LO Select

Off

DiSEqC

Disable

DiSEqC Switch

Off

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Factory Default Settings, Continued
Video Setup

Parameter

Default

HD Video Output

Auto

SD Video Output

For NTSC Unit: NTSC
For PAL Unit: PAL-B

TV Channel

For NTSC: 3
For PAL: 21

TV Aspect Ratio

4:3

Aspect Ratio Convert

None

Closed Caption

Auto

Wide Screen Signalling (Web GUI only)

Auto Create

Enable Banner Display (Web GUI only)

Enabled

Subtitle Setup

Parameter

4035197 Rev C

Default

Subtitle Control

Off

Imitext Color

Auto

Imitext Shade

Auto

Imitext Position

Standard

Subtitle Language

eng

Language Entry (Web GUI only)

eng

PMT Order (Web GUI only)

First

D9865 Satellite Receiver Installation and Operation Guide

B-9

Factory Default Settings, Continued
Audio Setup

Parameter

Default

Stereo/Mono

Stereo

DRC Mode

RF mode

Digital Audio Preference

PCM

Audio PMT Source

AUD1

Administration

Parameter

B-10

Default

POV mode

Std

Lock level

Menu transparency

None

IR remote

Enable

Date format

YYYY-MM-DD

Time format

24 Hour

Time offset

+05:30

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Factory Default Settings, Continued
POV Mode

Parameter

Default

CA Mode

Std

Acquisition Mode

Basic

Tuning Source

NIT

Service List Mode

Rigorous

BAT

NIT

Yes

SDT

Yes

PAT

Yes

Advanced Administration

Parameter
Set Lock Level Password

Default
1234

IP Setup

Parameter

Default

Filter Mode

Forward All

MPE Optimization

High Bitrate

Unicast IP Setup
By default, the Unicast routes list is empty.

Multicast IP Setup
By default, the Unicast routes list is empty.

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

B-11

Factory Default Settings, Continued
Trap Destination Setup

Parameter

Default

Trap Destination Address

19.131.244.002

Community String

“public”

SNMP

Parameter

Default

Read Community String

public

Write Community String

public

System Name (Web GUI only)

sysname

System Location (Web GUI only)

Toronto

System Contact (Web GUI only)

416-321-XXXX

Noise Cutoffs

Parameter

Default

Noise Cutoffs

Enable

DVB-S/DVB-S2 TS Cut Off

0.0 dB

DVB-S/DVB-S2 TS Restore

0.1 dB

DVB-S/DVB-S2 Audio Cut Off

0.0 dB

DVB-S/DVB-S2 Audio Restore

0.1 dB

Download

Parameter
DL Mode

B-12

Default
Always

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Factory Default Settings, Continued
CI Setup (Web GUI only)

Parameter

Default

Decryption Mode

CI CAM QUERY Support

Disable

CI CAM Auto Reset

Disable

CA List Management Type

Update All

TS/ONID Check

Disable

Transport ID

Original Network ID

Import/Export (Web GUI only)

Parameter

Default

Settings Filename

file name

FTP User Name

User

FTP Password

USER

FTP Port Number

Alarms and Warnings

Parameter
AW Banner

4035197 Rev C

Default
Disable

D9865 Satellite Receiver Installation and Operation Guide

B-13

B-14

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Appendix C
Lock Levels
Overview
Introduction
This appendix contains the lock levels for the D9865 Satellite Receiver.

In This Appendix
This appendix contains the following topics.
Topic
D9865 Satellite Receiver Lock Levels

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

See Page
C-2

C-1

D9865 Satellite Receiver Lock Levels
Four (4) lock levels (0, 1, 2, 3, and 4) are available for protecting your receiver and its
settings against unauthorized use or modification (see the table below for full
details).
Level

Description

All settings are unlocked (receiver lockout disabled)

All settings are unlocked except Preset option.

All settings are unlocked except Preset & LNB Setup
and Audio/Video options.

All settings locked (access via password only).

All settings locked (can be changed via PNC uplink
signal only)

If a change made to the current Lock Level setting is not saved, the previously
saved setting is restored.
Note: The user cannot select NONE as a Lock Level.

Video

C-2

Parameter

Lock Level

Channel Up

Channel Down

Volume Up

Volume Down

Power On/Standby

Channel Number via
Remote Control

IR Mute via Remote
Control

IR Volume Up

IR Volume Down

IR Channel Up

IR Channel Down

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

D9865 Satellite Receiver Lock Levels, Continued

Parameter

Lock Level

IR Last Channel

IR FAV key

IR NAV key

IR EPG key

IR Setup key

Parameter

Lock Level

Power On/Standby

IR Mute via Remote
Control

IR Volume Up

IR Volume Down

IR Channel Up

IR Channel Down

IR Last Channel

Parameter

Lock Level

Scroll up and down

OK to select channel

All Screens

Channel List

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

C-3

D9865 Satellite Receiver Lock Levels, Continued
EPG Grid
Parameter

Lock Level

Scroll up and down

Scroll left and right

Next Day

Previous Day

Favorites

Timers

OK to select channel

OK to view future Info

Parameter

Lock Level

Set Timer

Parameter

Lock Level

Set Timer

Parameter

Lock Level

Scroll up and down

Delete

Edit (to view)

Edit (Save button)

EPG Info

NAVigator Info

Timers

C-4

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

D9865 Satellite Receiver Lock Levels, Continued
Favorites
Parameter

Lock Level

Delete

New

Edit (to view)

Edit (Save button)

Move

Select

Parameter

Lock Level

Delete

Edit (to view)

Edit (Save button)

Move

Parameter

Lock Level

Delete

Edit (to view)

Edit (Save button)

Edit Favorites

Timers

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

C-5

D9865 Satellite Receiver Lock Levels, Continued
One Button Channel Change (button presses)
Parameter

Lock Level

Red

Green

Yellow

Blue

Parameter

Lock Level

Change Tuning
Parameters and Save

Tuning/Preset

Tuning/Preset: Preset
Parameter

Lock Level

Change preset number

Edit preset tuning
parameters

Edit preset LNB
configuration number

Save preset

Activate preset

Tuning/Preset:Preset:LNB

C-6

Parameter

Lock Level

Change LNB
configuration number

Edit LNB settings

Save LNB settings

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

D9865 Satellite Receiver Lock Levels, Continued
Dish Setup (User Mode)
Parameter

Lock Level

Enter satellite number

Select User Action

Do Action

Enter Installer mode

Dish Setup (Installer Mode)
Parameter

Lock Level

Enter satellite number

Enter absolute position

Select installer action

Change DiSEqC enable/ 1
disable state
Adjust dish position

Enter user mode

Parameter

Lock Level

HD Video Output

SD Video Output

TV Channel

TV Aspect Ratio

Aspect Ratio Convert

Closed Caption

Video Setup

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

C-7

D9865 Satellite Receiver Lock Levels, Continued
Subtitles
Parameter

Lock Level

Subtitle Control

Imitext Color

Imitext Shade

Imitext Position

Subtitle Language

Parameter

Lock Level

Stereo/Mono

Dolby Digital Mode

Digital Audio
Preference

Audio PMT Source

Parameter

Lock Level

POV Mode

Lock Level

Menu Transparency

IR Remote

Date Format

Time Format

Time Offset

Audio Setup

Administration

C-8

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

D9865 Satellite Receiver Lock Levels, Continued
Advanced Administration
Parameter

Lock Level

Set Lock Level Password 0
Reboot

Factory Reset (F/R)

Rst Login

Parameter

Lock Level

CA Mode

Acquisition Mode

Tuning Source

Service List Mode

BAT

NIT

SDT

PAT

Parameter

Lock Level

Filter Mode

MPE Optimization

Next Port

Set IP Address (button)

POV Mode

IP Setup

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

C-9

D9865 Satellite Receiver Lock Levels, Continued
Change IP Address
Parameter

Lock Level

IP Address

Gateway

Mask

Save

Parameter

Lock Level

Add (button)

Edit

Delete

Unicast IP Setup

Multicast IP Setup
Parameter

Lock Level

Add (button)

Edit

Delete

Parameter

Lock Level

Read community string

SNMP Setup

Write community string 0
Trap Dest (button)

C-10

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

D9865 Satellite Receiver Lock Levels, Continued
Trap Destinations
Parameter

Lock Level

Add (button)

Edit

Delete

Noise Cutoffs
Lock Level: 2

Alarms & Warnings
Parameter

Lock Level

AW Banner

Alarm (button)

Warning (button)

Alarm Setup
Lock Level: 2

Warning Setup
Lock Level: 2

Download

4035197 Rev C

Parameter

Lock Level

DL Mode

Abort DL

Restart DL

Boot App (button)

D9865 Satellite Receiver Installation and Operation Guide

C-11

D9865 Satellite Receiver Lock Levels, Continued
Bootable App Selection (Screen)
Parameter

Lock Level

Delete

Load App

Safe App

Parameter

Lock Level

Service Information
(Channel Number)

Channel Information
(Channel Number)

ADP Status (Clear ADP
Count)

Device Status
Information (Clr Rst
Count)

Info

C-12

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Appendix D
Compliance
Applicable Notices and Disclaimer
FCC Notices
This equipment has been tested and found to comply with the limits for a TV
Interface device and Class B digital device according to Part 15 of FCC Rules. These
limits are designed to provide reasonable protection against harmful interference
when operated in a residential installation. This equipment generates, uses and can
radiate radio frequency energy, and if not installed and used in accordance with the
instructions supplied in this manual may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio
or television reception (which can be determined by turning the equipment off and
on), the user is encouraged to try to correct the interference by one or more of the
following measures.
• Reorient or relocate the television receiving antenna
• Increase the separation between the equipment and the receiver
• Connect the equipment to an AC outlet on a circuit different from that to which
the receiver is connected
• Contact your dealer/reseller or an experienced radio/TV technician for help
The user may find the booklet “Interference handbook” prepared by the Federal
Communications Commission helpful. This booklet is available from the U.S.
Government Printing Office, Washington, DC 20402, stock no. 004-000-00450-7.
Shielded cables should be used to interconnect this device with any other/
peripheral equipment (e.g., TV monitors, terminals, data sources, etc.) to ensure
compliance with Class B limits. Failure to do so may result in radio or TV
interference. Cables should be of braided shield construction with metal end shells.
The manufacturer is not responsible for any radio or TV interference resulting from
unauthorized modification of this equipment. It is the responsibility of the user to
correct such interference at the user’s expense.

Industry Canada Notice
This digital apparatus does not exceed the limits for Class B radio noise emissions
from digital apparatus as set out in the radio interference regulations of Industry
Canada.
Le present appareil numerique n’mete pas de bruits radioelectriques depassant les
limites applicables aux appareils numeriques de Class B prescrites dans le
reglement sur le brouillage radioelectrique edicte par Industrie Canada.

4035197 Rev C

D9865 Satellite Receiver Installation and Operation Guide

D-1

Applicable Notices and Disclaimer, Continued
Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this guide. We reserve the right to change this guide at any time without
notice.

D-2

D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Scientific-Atlanta Europe NV
Luipaardstraat 12
8500 Kortrijk
Belgium

Declaration of Conformity
The Product:

Satellite Receiver

Model Number:

D9865

Ratings:

100-240V~, 50/60Hz, 0.5Amax

Has been designed and manufactured in accordance with the following Harmonised Standards:
Number and Date of Issue

Title of Standard

EN 60065:2002

- Audio, video and similar electronic apparatus – Safety requirements

EN 55022:2006 / A1:2007
Class B

- Limits and Methods of Measurement of Radio Interference Characteristics of
Information Technology Devices

EN 55013:2001/ A1:2003
/ A2:2006

- Electromagnetic Compatibility Requirements - Sound and Television
Broadcast Receivers and Associated Equipment

EN 55020:2007

- Sound and television broadcast receivers and associated equipment – Immunity
characteristics – Limits and methods of measurement

EN 55024:1998 /A1:2001
/ A2:2003

- Information technology equipment - Immunity characteristics - Limits and methods
of measurement

EN 61000-3-2:2001

- Electromagnetic Compatibility - Part 3: Limits Section 2: Limits for Harmonic
Current Emissions (Equipment Input Current less than 16A per phase)

According to the provisions of the Low Voltage Directive 2006/95/EC and the EMC Directive 2004/108/EC
Toronto, Canada, June 11, 2009
(Issue Place and date)
Scientific-Atlanta Canada Company (Digital Media Networks Business Unit)
(Company Name)
100 Middlefield Road, Scarborough, Ontario, Canada, M1S 4M6
(Company Address)

For the manufacturer:
(Signature, Name and Title)

File:D9865_EU_DoC1

4035197 Rev C

Steven Lawrence, Product Regulatory Compliance

www.scientificatlanta.com

D9865 Satellite Receiver Installation and Operation Guide

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D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

Cisco Systems, Inc.
5030 Sugarloaf Parkway, Box 465447
Lawrenceville, GA 30044

678.277.1000
www.cisco.com

This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this
document for a list of the Cisco Systems, Inc. trademarks used in this document.
All other trademarks mentioned in this document are the property of their respective owners.
Product and service availability is subject to change without notice.
© 2010 Cisco and/or its affiliates. All rights reserved.
October 2010 Printed In United States of America

Part Number 4035197 Rev C

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Title                           : Cisco D9865 Satellite Receiver Installation and Operation Guide
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Subject                         : This guide provides procedures for installing and configuring the Cisco D9865 Satellite Receiver.
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Date                            : 1/12/2012 10:42:46 AM
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Create Date                     : 2010:10:01 13:52:38Z
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Description                     : This guide describes how to install, use, and maintain the Cisco D9858 Advanced Receiver Transcoder
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Cisco Systems D9865 4028650000000 Users Manual Satellite Receiver Installation And Operation Guide

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