Cisco Systems DX800956 Desktop Telepresence Device User Manual Users Manaul

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D1510401 User Guide

Cisco Collaborate Desk DX80

User

Guide

Cisco

DX80

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D1510401 User Guide

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What’s in this guide

Contents

Introduction

Introduction ........................................................................... 4

Best Practice ........................................................................ 4

Introduction ........................................................................... 5

Tour the DX80 ..................................................................... 5

Set Up Your Phone for the First Time ................................. 6

Security ................................................................................ 7

Set a PIN Code or Password to Restrict Access................ 7

If You Forget Your PIN Code or Password .......................... 8

Lock and Unlock Screen .................................................... 9

Set or Change Screen-Lock Timeout ...............................10

Calling Tasks

Common Call Tasks .............................................................12

Answer Call .......................................................................12

Disconnect Call .................................................................13

Hold and Resume ..............................................................14

Place Call ...........................................................................15

Place Call Using Contacts or Recents ...............................16

Place Call Using Speed Dials ............................................17

Video Call Basics ...............................................................18

Activating Selfview ............................................................19

Visual Voicemail .................................................................. 20

Send a Voicemail .............................................................. 20

Listen to a Voicemail ..........................................................21

Reply to a Voicemail ......................................................... 22

Forward a Voicemail ......................................................... 23

Delete a Voicemail ............................................................ 24

Call Park ............................................................................. 25

Store and Retrieve Active Call with Call Park ................... 25

Call Transfer ........................................................................ 26

Transfer a Call ................................................................... 26

Ad Hoc Conference ............................................................ 27

Create Conference ........................................................... 27

Meet Me Conference ......................................................... 28

Start or Join a Meet Me Conference ................................ 28

WebEx Meetings

Start a Scheduled WebEx Meeting .....................................31

Contacts

Contacts ............................................................................. 33

Make Someone a Contact From Call History ................... 33

Make Someone a Favorite ................................................ 34

Allocating Numbers to Speed Dial ................................... 35

Camera

Setting the Camera Exposure Level ................................... 37

Settings

Gain Access to the Settings ............................................... 39

All entries in the table of contents are

clickable hyperlinks that will take you

to the corresponding article.

To go between chapters, you may

also click on any of the icons in the

sidebar.

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Introduction

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Other Tips

Best Practice

Introduction

A successful video conference provides

a face-to-face meeting, even if the

participants are miles or continents apart.

Keep in mind that it still is a meeting—

normal etiquette and dress code apply

even here.

General

• Consider setting the unit to Automatic

Answer, but mute the microphone for

privacy reasons, if possible.

• Do not forget to rehearse “the noble

art of operating a video system” to the

extent needed.

In the meeting room

• Make sure that you do not experience

obstacles blocking the view to the

microphone at all times.

• Noise sources like computers placed

on the table should always be placed

away from the microphone of your unit.

The noise from such sources is often

perceived as surprisingly loud by the

remote participants.

• Pay attention to the background your

system will provide to the remote

participants. If the camera captures

the corridor outside your oce, people

passing by may distract your remote

participants. This applies as well to

curtains with a distinct texture pattern

and, in particular, to curtains moving due

to draught in the room.

• If you are going to share content

some of the participants will normally

make use of duo video. That implies

the use of two video streams, one

showing the presentation and the other

showing the presenter—or the group of

presenters. Smaller systems may force

you to choose between showing the

presentation or the presenter.

• For duo video some attention is needed.

Duo video is sometimes shown side–by–

side with half the screen showing the

presentation and the other half showing

the presenter. Provide the impression

that you seem to look towards the

presentation instead of the impression

that you sit with your back towards it,

when all is viewed on the remote monitor.

If in doubt, look straight into the camera

to avoid this situation.

Brightness control

To adjust brightness, colors or other

settings of your system, use the

touch pad. Adjust the monitor to suit

the conditions of the conference

room.

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Introduction

Tour the DX80

Camera with privacy shutter, turn counter-clockwise

to shut and clockwise to open

Microphone mute button, loudspeaker volume

controls and USB socket on the right side of the unit

Power On/O

Loudspeaker

Microphone in each leg.

  Power Supply

 USB computer connection

 HDMI computer connection

 HDMI external monitor connection

 SD card slot and Kensington lock

 USB ports

  Connect your computer LAN here to let your

DX80 and computer share a common LAN

connection

 LAN connection.

About Operating Modes

Your DX80 may operate in one of

two modes; Phone Only Mode or

Standard Mode. In Standard Mode

the DX80 acts as an Android tablet.

Operating modes are set up by your

Administrator.

Phone Only Mode: Provides access

to the following functions:

Place calls

Access your list of Contacts

Display the list of Recent calls

Display any Voice Mail (Messages)

View PC (if applicable)

Display the Settings menu

(icon in upper right corner).

Standard Mode: Requires that you

start the Phone App before you can

use the system as a phone.

To start the Phone App tap the Phone

icon ( ) in the left corner of the black

bottom bar. The Phone icon is shown

in Standard Mode only.

The usual Android navigation buttons

(Back, Home and Recently Used

Apps) will be shown when the Phone

App is running.

Note! The descriptions provided in

this document assume that the system

either is in Phone Only Mode or that

the Phone Application is running.

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Introduction

Set Up Your Phone for the First Time

When you start the system for the rst time,

you will be invited to run a wizard. Just tap

Get started, as outlined.

Enter your Username and tap Continue.

Finally, it is time to make yourself at home.

You will now be invited to put your favorite

apps as shortcuts on your screen.

At rst, you will be prompted to log into

WebEx. Enter your WebEx username and

tap Next.

You will then be prompted to enter

username and password for your Voicemail.

And then you are done!

You will now be prompted sign in to WebEx

Messenger or CUCM IM and Presence.

Tap the one that applies to you.

To let your contacts and calendar get synced

up, you need to provide your Email address

and the corresponding password.

About Setup

Provided that self-provisioning is

allowed in your organization, your

DX80 will automatically prompt you to

enter the usernames and passwords

needed for the appropriate accounts.

Note! This wizard will not appear for

units running in Phone Only Mode.

After you have run this wizard you will,

in most cases, be prompted to provide

a PIN code or password to restrict

access to your unit. This is described

on the following page.

If you for some reason should want

to run this wizard at a later stage, you

must perform a Factory Reset. All user

specied settings will then be erased

and you will be able to start all over

again.

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Security

Set a PIN Code or Password to Restrict Access About PIN and Password

The system will normally prompt you

to enter a PIN code or password to

prevent unrestricted access to your

system.

The example shown here assumes

that you opt for a PIN code rather

than a password, but the procedure

is the same in both cases, apart

from the fact that a password

typically consists of a mixture of

alphanumerical characters.

Tap Screen lock as outlined.

Using PIN as example, the system will prompt you to enter

a four digit PIN code.

In order to prevent an unintended lock-out of yourself, you

will now be prompted to conrm your PIN code. Enter the

PIN code, followed by tapping OK.

Tap PIN or Password. Selecting None (if possible) will

create a vulnerable system and cannot be recommended.

Tap Continue when done.

Tap Home when done.

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Security

If You Forget Your PIN Code or Password Reset PIN or Password

If you happen to forget your PIN

code or password, you may have

the system reset the PIN code or

password for you.

Once it has been reset, you may

enter a new PIN code or password

by following the procedure given on

the previous page.

To do this successfully, you must

account or your Google account.

The example shown here uses the

Cisco User account as example, but

the procedure is the same if you

opt for using the Google account

instead.

Emergency calls. Note that locked

screens still let you place emergency

calls. Tap the ? in the upper right

corner.

If you realize that you have forgotten you PIN code or

password, tap ? in the upper right corner, as outlined.

You will now need to log in with your credentials. Tap Cisco

User or Google.

Your PIN code / password will now be reset and a new be

entered, see the previous page for more on that.

Tap Forgot PIN.

Enter username and password.

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Security

Lock and Unlock Screen About Locking Screen

To lock the screen, press the

Power button briey

To unlock the screen

enter your PIN code or

password.

Screen locking is a way to block

unauthorized access to your system.

Make sure your screen is locked

whenever you leave your system for

a while.

You may set up the screenlock to

be activated automatically after a

certain time of inactivity. This is

described on the following page.

Emergency calls. Note that locked

screens still let you place emergency

calls. Tap the ? in the upper right

corner.

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Security

Set or Change Screen-Lock Timeout Setting Timeout

Screen locking is a way to block

unauthorized access to your system.

Make sure your screen is locked

whenever you leave your system for

a while.

You may set up the screenlock to

be activated automatically after a

certain time of inactivity.

Emergency calls. Note that locked

screens still let you place emergency

calls. Tap the ? in the upper right

corner.

Tap in the lower right corner, as outlined and then tap the

Settings icon, as outlined.

Select a timeout value.

Tap Security and then tap Automatically lock.

Tap Home to exit the Settings.

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Calling Tasks

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Common Call Tasks

Answer Call A Few In-Call Tips

• If parties on a call hear a beep, the

call may be monitored or recorded.

Contact your system administrator

for more information.

• If you work in a contact center

or similar environment, you

can create, update, and delete

your own prerecorded greeting

that plays automatically if Agent

Greeting is congured on your

phone. For more information,

contact your system administrator.

• A Call Chaperone user cannot

answer an incoming call while calls

are chaperoned.

Already in a call? If you are already

in a call when someone calls you,

the current call will be put on hold

if you answer the new call. If you

decline the new call, things will not

change.

Tap Answer to accept the call and Decline to reject it.

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Common Call Tasks

Disconnect Call

To disconnect yourself from an ongoing call, tap End.

More Than One Call?

If you have more than one call active

and you want to hang up one of

the calls, but preserve another call

on the same line, you may need to

remove the call that you want to end

from hold rst.

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You can hold and resume calls. This

can be used to call someone while a

call already is active.

When you put a call on hold, the

Hold icon appears on the right in the

call information area. With a shared

line, when another phone places a

call on hold, the phone displays the

Remote Hold icon.

If the Hold Reversion feature is

enabled for your phone, a call that

you put on hold reverts to ringing

after a certain time. The reverting

call remains on hold until you

resume it or until Hold Reversion

times out. Your phone indicates the

presence of a reverting call by the

following actions:

• Alerts you at intervals with a single

ring (or ash or beep, depending

on your phone line setting).

• Briey displays a Hold Reversion

message in the status bar at the

bottom of the phone screen.

• Displays the animated Hold

Reversion icon next to the caller ID

for the held call.

About Hold and Resume

Common Call Tasks

Hold and Resume

In a call, tap Hold as outlined.

Your screen will now look as shown, and music will

normally be played while the call remains on hold. To

resume the call, tap Resume, as outlined.

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Common Call Tasks

Place Call About Placing Calls

Tap the Call icon, as outlined, if needed.

Use the virtual keyboard to enter name, number or address and then tap the green Call button.

You may call someone who is not

listed in your list of contacts by

keying in their name, address or

number using the virtual keyboard of

the screen.

Anyone you have previously called

will appear in the Recents list (until

you clear that list).

Any matches found in the Recents

list or in the Contacts list will appear

as you type, provided that you have

set up the system to do so (see the

left illustration for more on this).

To have the system

show search results

while dialing, activate

Predictive Dialing in

the Settings menu

accessed from here.

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Common Call Tasks

Place Call Using Contacts or Recents About Using Lists

Tap the Call icon, as outlined, if needed.

Either tap Recents or Contacts and scroll the list vertically Tap the green Call button to place the call.

To locate an entry in the Contacts or

Recents list, scroll through that list in

the same way as on a smart phone

(i.e. by swiping your nger vertically

in the required direction).

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Common Call Tasks

Place Call Using Speed Dials About Speed Dial

When you have dened Speed Dials

(see the section Contacts for more),

these will appear in the left column

of your Call menu. Tap a Speed

Dial entry to place a call using the

feature.

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Common Call Tasks

Video Call Basics About Video Calls

Video calls should be regarded as an

extension of regular phone calls.

You may adjust some camera

settings, such as exposure and

bandwidth allocated to your call. This

is discussed in the Settings section.

Place a call, as outlined.

You are now in a video call if the called system permits it. If

you want to see what others see from your system tap the

Selfview icon (marked by a blue circle in the upper right

corner).

Wait for the call to connect.

Tap End to terminate the call.

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Common Call Tasks

Activating Selfview About Selfview

The selfview shows what others see

from your system, i.e. your outgoing

video.

Note that you will see a mirror image

of the outgoing video.

The selfview image may be moved

about your screen. To do this, place

your nger on the selfview image

and drag it to the new position.

In a call, tap the Camera icon, as outlined. The selfview image will appear as a picture in picture, as

shown. Tap the icon again to remove the selfview image.

In a call:

Outside a call:

Inside the Call menu, tap More (...) to show the drop-down

menu. Tap Selfview. The selfview will be full screen. Tap Remove

( ) (not shown) to stop showing the selfview.

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Visual Voicemail

Send a Voicemail

Tap Messages in the left column, then

tap More (...) in the upper right corner, as

outlined.

When your message is complete, tap Done.

The display will now return to display a list of

the Messages.

Select New Message from the drop-down

list.

You may record again, if needed. Otherwise,

enter the name, number or address of the

receiver.

Tap Record.

Once completed, tap Send, as outlined.

About Visual Voicemail

The Visual Voicemail tool lets you

manage your voice messages.

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Visual Voicemail

Listen to a Voicemail About Visual Voicemail

The Visual Voicemail tool lets you

manage your voice messages.

Tap Messages, as outlined. New Voicemails are indicated by the red

square in the left column. If there are more

than one, select the one you are going to

listen to.

Tap Play ( ) to listen to the voice message.

Tap Pause, as outlined to temporarily

halt the playback.

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Visual Voicemail

Reply to a Voicemail

Tap Messages, as outlined and select a

voicemail.

Tap Done when the recording has been

made.

Tap Reply ( ) or Reply All ( ).

Re-record, if needed.

Tap Record.

Tap Send.

Tap Done.

About Visual Voicemail

The Visual Voicemail tool lets you

manage your voice messages.

If a Voicemail has been sent to a

multitude of recipients, you may use

the Reply All feature to reach them

all with a single reply.

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Visual Voicemail

Forward a Voicemail

Tap Messages, as outlined and select a

voicemail.

Tap Done when the recording has been

made.

Tap Forward ( ).

Select the recipient, as outlined. You may

also re-record, if needed.

Record a message, if needed.

Tap Send.

Tap Done to nish the forwarding.

About Visual Voicemail

The Visual Voicemail tool lets you

manage your voice messages.

When you forward a message, you

may also include your own message.

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Visual Voicemail

Delete a Voicemail

Tap Messages and select the message to

be deleted, as outlined.

Tap Recycle Bin ( ) in the upper right

corner, as outlined.

The Voicemail has now been deleted.

Tap Recycle Bin ( ), as outlined to

delete the Voicemail.

Delete a Voicemail from the list:

Delete a Voicemail from the playback panel:

About Visual Voicemail

The Visual Voicemail tool lets you

manage your voice messages.

Messages can either be deleted

directly from the list of messages

or while you are inside the Playback

menu.

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Call Park

Store and Retrieve Active Call with Call Park About Call Park

You park a call when you want

to store the call so that you or

someone else can retrieve it

from another phone in the Cisco

Unied Communications Manager

system (for example, a phone at a

coworker’s desk or in a conference

room).

In a call tap Park, as outlined. Make a note of the number needed to

retrieve the parked call. If your Administrator

has created a xed number for this, use that

number, which you may want to have stored

as a speed dial number.

To retrieve the call from any other

phone, just call that number.

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Call Transfer

Transfer a Call

In a call, tap Transfer, as outlined.

Talk to the new recipient, if necessary. Then

tap Transfer.

Enter the name, number or address (URI) of

the recipient.

The call will now be transferred.

Tap the green Call icon.

About Call Transfer

Transfer redirects a call. The target is

the name, number or address (URI)

to which you want to transfer the call.

Note that you cannot use the transfer

function to redirect a call that is on

hold. Tap Resume to remove the

call from hold before transferring it.

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Ad Hoc Conference

Create Conference About Create Conference

To expand an ongoing call into a

conference, just add participants.

These participants can be added

by dialing their number, name or

address; or by using the list of

Contacts; or any mixture of these

two methods.

If you tap the information icon ( )

appearing in the upper right corner

during the conference, you will gain

access to the list of participants.

Participants are listed in the order in

which they join the conference with

the most recent additions at the top.

Tip: To remove any conference

participant, highlight the participant

and tap End Call.

You can remove participants only if

you initiated the conference call.

In a call, tap Add, as outlined. Call another in the usual way. The one you were in call with will now be

put on hold, while the new recipient is

called.

Once, the new recipient answers, tap

Merge to generate the conference.

Tap End to terminate the conference.

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Meet Me Conference

Start or Join a Meet Me Conference About Meet Me

Conference

Meet Me conferencing enables

you to start or join a conference by

calling the conference number as

opposed to call specic recipients

one by one to create a conference.

• If you call a secure Meet Me

conference number from a

nonsecure phone, your phone

displays the message Device Not

Authorized.

• A Meet Me conference ends when

all participants hang up.

• If the conference initiator disconnects,

the conference call continues until all

participants hang up.

Note that the participants cannot

join the conference until the initiator

starts the conference.

Start a Meet Me Conference:

Join a Meet Me Conference Started by Someone Else:

Dial the Meet Me conference number

that the conference initiator provides.

If you hear a busy tone, the conference

initiator has not joined the conference.

Wait a minute and then try your call again.

Tap Call, as outlined. This will open the Call menu Tap Meet Me, as outlined.

Tap the green Call button. You have initiated a Meet Me conference.

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Content

Sharing of content is not supported in this version

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WebEx

Meetings

Your video system may be

connected to a management

system capable of scheduling video

meetings for you. Any meetings

scheduled will then appear in a List

of Meetings on your Touch device.

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Cisco WebEx is a standalone

application, but also integrates into

the Calendar, Phone, Chat, and

Contacts applications.

During a Cisco WebEx meeting,

participants can join the audio

conference, see who is in the

meeting, view shared presentations,

and chat with everyone or privately.

A pop-up at the bottom of the

screen identies the current speaker.

Schedule a New WebEx

Meeting

You may schedule a new WebEx

meeting. You do this by means of the

Calendar application.

Meeting List Basics

WebEx Meetings

Start a Scheduled WebEx Meeting

Tap WebEx, as outlined.

The system will now connect you to the conference.

The list of upcoming scheduled meetings will now appear in

the left column. When it is time to join, tap Start, as outlined.

If you want to activate your video, tap Start my video, as

outlined. If your selfview blocks important real estate on

the screen, tap and hold and then move the selfview.

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Contacts

Contacts consists of three parts;

a Directory, which typically is your

corporate phone book; Recents

which is a list of recent calls and

nally Favorites, which is your

personalized list of people you call

frequently or otherwise need to get

easy access to.

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The Contacts serves as your phone

book. You may also turn someone

into a Favorite to make them appear

on the Home screen of the phone

app.

About Contacts

Make Someone a Contact From Call History

Contacts

Select the person to become a contact in

Recents, as outlined

You may now either associate the person

with an entry already existing in your list

of contacts (e.g. mobile phone number in

addition to oce phone number). This you

do by clicking on that contact. Otherwise,

to create a completely new contact, tap

Create new contact.

Tap More (...) in the upper right corner to

show the drop-down menu and then tap

Add to Contacts.

You may now specify what this entry

represents (e.g. Home, mobile etc.) Once

done tap OK.

Tap OK to conrm that you want to add the

person to the list of Contacts.

You’re done.

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Make Someone a Favorite

Contacts

Tap Call, as outlined.

To demote someone from the list of

Favorites, tap the asterisk again. The color

of the asterisk will then change back from

yellow to gray.

Select Recents or Contacts (left column)

and then select the avatar to turn into a

Favorite.

Tap the little * in the upper right corner to

turn this entry into a Favorite. The color of

the asterisk will change from gray to yellow.

The Contacts serves as your phone

book. You may also turn someone

into a Favorite to make them appear

on the Home screen of the phone

app.

About Contacts

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Tap Calls to invoke the display shown here

and then tap More (...), followed by Add a

speed dial in the drop-down menu.

Tap More (...) again.

Once located, specify the Speed dial code to

be associated with this person. In this example

1 is used as speed dial code. Tap OK to leave

menu putting changes into eect.

You will now be prompted to log into the

system using you username and password.

Tap Add a speed dial in the drop-down

menu.

The speed dial allocation and the

corresponding code is indicated as shown.

Authentication will then take place.

Locate whom to allocate to a speed dial.

Allocating Numbers to Speed Dial

Contacts

Speed Dial is a convenient shortcut

to contacts that you use often. You

allocate a speed dial code (typically

a number) to the entry and use that

to call that person.

How to utilize already allocated

speed dial settings is shown in the

chapter Calling Tasks.

About Speed Dial

D1510401 User Guide

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Camera

D1510401 User Guide

Cisco Collaborate Desk DX80

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Camera

Setting the Camera Exposure Level About Camera Settings

You can set the cameras exposure

level in the Settings menu associat-

ed with the Call window.

You can adjust the

camera’s exposure

level by means of

the Settings menu

accessed from here.

D1510401 User Guide

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Settings

D1510401 User Guide

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Settings

Gain Access to the Settings

There are several types of Settings

available with your DX80.

There are System Settings, like those

shown here, and there are context

sensitive settings applying to your

current task.

Care must be taken when altering

the System Settings to avoid that the

system stops working. If in doubt,

contact your video support team.

About Settings

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Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its aliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the

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Americas Headquarters

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San Jose, CA

Asia Pacic Headquarters

Cisco Systems (USA) Pte. Ltd.

Singapore

Europe Headquarters

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The Netherlands

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