Cognitive Solutions Label Maker Ezlp Ug00000 Users Manual
EZLP-UG00000 to the manual a29582e5-6e64-482f-9ef0-e662e654356b
2015-02-05
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EZ-LP Desktop Label Printer USER’S MANUAL EZLP-UG00000 Rev B 03/30/2009 Copyright © 2009, CognitiveTPG CognitiveTPG™ and EZ-LP™ are trademarks of ATSI Holdings, Inc. Microsoft® and Windows™ are trademarks of Microsoft Corporation. EPL is a Zebra trademark and ZPL is a registered trademark of ZIH Corp. Other product and corporate names used in this document may be trademarks or registered trademarks of other companies, and are used only for explanation and to their owner’s benefit, without intent to infringe. All information in this document is subject to change without notice, and does not represent a commitment on the part of CognitiveTPG. No part of this document may be reproduced for any reason or in any form, including electronic storage and retrieval, without the expressed written permission of CognitiveTPG. All program listings in this document are copyrighted and are the property of CognitiveTPG and are provided without warranty. To contact CognitiveTPG, Write, email, or call: CognitiveTPG 25 Tri-State International, Suite 200 Lincolnshire, IL 60069 E-Mail: marketing@cognitivetpg.com Telephone: 847-383-7900 Toll free: 800-732-8950 Fax: 847-383-7949 Technical Support: 800-732-8950 extension 4 2 Table of Contents Chapter 1: Introduction........................................................................................4 Welcome.......................................................................................................4 Package Contents......................................................................................4 Operating Environment...........................................................................4 Printer Feature Overview........................................................................5 Front/Rear View..............................................................................5 Inside View.......................................................................................6 Chapter 2: Printer Installation............................................................................7 Setting up the EZ-LP Printer...................................................................7 Connecting the Interface and Power Cables.......................7 Loading Media................................................................................8 Self-Testing:................................................................................... 10 Chapter 3: Installing the EZ-LP....................................................................... 11 Installing Printer via Serial, Parallel, or USB as a Replacement for Legacy Printer........................................................ 11 Chapter 4: Installing CognitiveTPG Printer Administrator and Print Drivers.................................................................................................. 14 Windows® Driver Installation.............................................................. 15 Installing Printer via USB.......................................................... 15 CognitiveTPG Printer Administrator Utility................................... 17 Connection Settings.............................................................................. 17 Printer Settings........................................................................................ 18 Label Positioning........................................................................ 20 Profile Management.................................................................. 23 Firmware Upgrade..................................................................... 24 Script Editor.................................................................................. 24 Chapter 5: Advanced EZ-LP Features........................................................... 26 Making Configurations Changes Using DOS Commands . ..... 26 USB A Port.................................................................................................. 26 Chapter 6: Cleaning and Maintenance........................................................ 28 Cleaning the Printer............................................................................... 28 Cleaning the Thermal Printhead and Platen................................. 28 Cleaning Supplies................................................................................... 28 Chapter 7: Troubleshooting & Default Settings....................................... 29 3 Chapter 1: Introduction Welcome Congratulations on the purchase of a CognitiveTPG EZ-LP desktop label printer. With its durable design, the EZ-LP provides professional quality direct thermal label printing and performance. CognitiveTPG is committed to providing a reliable product and user experience. This User’s Manual provides information on how to install the printer and includes all necessary user support information. Package Contents The EZ-LP box will contain the following parts: • (1) EZ-LP Printer • (1) Quick Start Guide • (1) Auto Ranging Power Supply • (1) Power Cord • Optional snap-on Ferrite bead (only with Parallel configuration printers) 4 EZD42-21X5-ZXP Models Only 4 Quick Start Guide 4 4 Operating Environment • • 41ºF to 104ºF (5ºC to 40ºC) 20% to 85 % non-condensing R. H. (relative humidity) Storage and Transportation Environment • • 4 -4.0ºF to 122ºF (-20ºC to 50ºC) 5% to 95% non-condensing R. H. (relative humidity) 4 Ferrite bead to be installed on Parallel cable if used. Parallel cable not included. Printer Feature Overview Front/Rear View D A H D B C E Front View F G Rear View - Serial/USB Model D D I H J E F Rear View - Ethernet/USB Model Component A - Power Indicator B - Ready Indicator C - Feed Button D - On/Off Switch E - Power Connector F - USB B Port G - USB A Port H - Serial Port I - Parallel Port J - Ethernet Port G E F G Rear View - Serial/Parallel/USB Model Function Indicates power status ON – printer on and ready to print OFF- no power applied Indicates printer status GREEN – printer ready to accept data RED – printer error, empty media roll, or paused operation during batch mode processing OFF- no power applied Press to advance media Press and hold while turning unit on to initiate self test and print configuration label Turns printer power On/Off Input for auto-ranging power supply USB Device bidirectional communications port USB Host port for peripheral input or USB flash drive Serial (DB9) bidirectional communications port Parallel (Centronics) unidirectional communications port 10/100 Ethernet port 5 Inside View A C B C C D C D Component A - Printhead B - Platen Roller C - Printhead Latches D - Media Guide 6 Function Printing mechanism Friction feed printing surface Latches for printhead mechanism Holds and guides label roll Chapter 2: Printer Installation Setting up the EZ-LP Printer Connecting the Interface and Power Cables IMPORTANT! PRIOR TO CONNECTING ANY INTERFACE CABLE AND POWER CABLE TO PRINTER, MAKE SURE PRINTER IS OFF. POWER OFF 1. Make sure power switch is OFF 2. Connect power cable to AC adapter 3. Connect the AC adapter to the power connector on the printer 4. Plug the power cable into an AC outlet 5. Connect the interface cable to the rear of the printer. For Serial or Parallel cables, securely fasten the interface connector screws or clips. IOIO USB NOTE: EZ-LP IS CONFIgured to use standard straightthrough serial cable when using the com/ser port to connect to a dte device such as a computer. COM/SER Power OFF Power OFF Serial (DB9) USB-B (Device) ETHERNET PARALLEL Parallel (Centronics) Power OFF Power OFF Ethernet Ferrite Bead (Install on Parallel Cable as Shown) 7 CAUTION! CAUTION: DO NOT TOUCH PRINTHEAD. ELECTROSTATIC DISCHARGE (ESD) FROM THE HUMAN BODY OR OTHER OBJECTS CAN DAMAGE PRINTHEAD. PLEASE USE STATICSAFE PROCEDURES WHEN WORKING WITH PRINTHEAD. PRINTHEAD MAY BE HOT AFTER PRINTING. ! Loading Media NOTE: USE ONLY COGNITIVETPG APPROVED MEDIA. FOR MORE INFORMATION ON COGNITIVETPG APPROVED SUPPLIES, CONTACT US AT 800-732-8950 or at cognitivetpg.com. 8 1. Unpack and prepare outward wound or inward wound media for installation into printer. 2. Raise dust cover. 3. Place media roll in open dust cover. 4. Unlatch and raise printhead mechanism. 5. Guide media through opening under printhead mechanism. Keep media face up. 6. Adjust right side media holder to match width of media. Click! 7. Place media roll on media holders by flexing out media holders and positioning plastic protrusions into media roll core. 8. Make sure media is face-up out of front of printer and securely latch printhead closed. 9. Lower dust cover and continue to Self-Testing. 9 Self-Testing: NOTE: AFTER PRINTING A SELFTEST, PRINTER IS IN HEXIDECIMAL DUMP MODE. CYCLE PRINTER’S POWER TO RETURN TO NORMAL OPERATION. 2 1 ON 1. Press and hold the feed button while turning printer ON. 2. Release feed button when printing begins and printer will conduct a selftest and print a configuration label. ON OFF 3. Power OFF printer to end hexadecimal dump mode. 10 4. Power ON printer for normal operation Chapter 3: Installing the EZ-LP Important! if baud rate between host system and EZ-LP are not equal, printer will not print. EZ-LP default baud rate is 9600 and default serial port settings are 9600 baud, 8 bits, no parity, 1 stop bit. Installing Printer via Serial, Parallel, or USB as a Replacement for Legacy Printer 1. Print configuration label or record your current printer’s settings, including the driver port setting. 2. Power off your current desktop label printer and disconnect interface cable. 3. Connect power supply to EZ-LP printer and plug into wall. Do NOT turn on the EZ-LP at this time. 4. Connect preferred interface cable to EZ-LP and connect to PC. 5. Turn on the EZ-LP printer. 6. If using a USB connection, a New Hardware Wizard may appear on screen. Click Cancel and continue with step 8 below. If using Serial or Parallel connection, continue with the next step. 7. Print from your application, you are finished. If you wish to install EZ-LP and assign it to another driver, continue to the next step. 8. In Microsoft Windows, click the Start menu, choose Printers and Faxes, and Add printer. 9. The Add Printer Wizard will appear. Click Next. 10. Select Local printer attached to this computer and click Next. 11 11. Select Use the following port: and choose the appropriate Serial, Parallel or USB port, then click Next. 12. Select the printer model you are replacing from the available list of printers and click Next. 13. Select Keep existing driver (recommended) and click Next. 12 14. Provide a Printer name: and select if the EZ-LP will be the default printer then click Next. 15. Select Do not share this printer then click Next. 16. Select No when asked Do you want to print a test page? then click Next. IMPORTANT! IF BAUD RATE BETWEEN HOST SYSTEM AND EZ-LP ARE NOT EQUAL, THE PRINTER WILL NOT PRINT. EZ-LP DEFAULT BAUD RATE IS 9600. 17. Select Finish to complete the installation of the EZ-LP printer. 13 Chapter 4: Installing CognitiveTPG Printer Administrator and Print Drivers NOTE: INSTALLING COGNITIVETPG PRINTER ADMINISTRATOR WILL ALSO LOAD PRINT DRIVERS FOR COGNITIVETPG LABEL PRINTERS. COGNITIVETPG PRINTER ADMINISTRATOR UTILITY IS VERY USEFUL FOR CONFIGURING, TROUBLESHOOTING AND UPDATING THE EZ-LP PRINTER. CognitiveTPG Printer Administrator is a Java based utility designed for installation on various operating system platforms. Administrator allows complete control over the profiles and settings of the EZ-LP printer. Follow the CognitiveTPG Printer Administrator installation instructions on http://www. CognitiveTPG.com/resources_Utility.aspx for the EZ-LP printer. You can also follow this path: http://www.CognitiveTPG.com > Downloads > Utility. This process will also install the Windows drivers for the printer on your computer. Note that USB, Serial, or Ethernet connection is required for configuration via this utility. NOTE: FOR BEST RESULTS, POWER OFF PRINTER PRIOR TO INSTALLING COGNITIVETPG PRINTER ADMINISTRATOR AND PRINTER DRIVERS. After downloading and installing CognitiveTPG Printer Administrator and driver files, proceed with driver installation to connect the print to Administrator via USB connection. 14 Windows® Driver Installation Installing Printer via USB 1. Connect the printer via the USB cable to the host system and the Found New Hardware Wizard will appear. Select No, not at this time and click Next. 2. Select Install from a list or specific location (Advanced), and click Next. 3. Select Include this location in the search, and then click the Browse button. Select the location: C:\Program Files\Cognitive\Drivers and click Next. 15 4. The applicable CognitiveTPG driver for your printer will be installed. 5. Click Finish to complete installation. 16 CognitiveTPG Printer Administrator Utility Connection Settings Connecting Via USB 1. Select the System Printer Connection radio dial. 2. Select the appropriate printer from the Printer Name drop down menu. 3. Click Connect. NOTE: WHEN PRINTER IS PROPERLY CONNECTED, COGNITIVETPG PRINTER ADMINISTRATOR WILL DISPLAY CONNECTED IN A GREEN BOX IN UPPER RIGHT CORNER. Note: THE EZ-LP DEFAULT BAUD RATE IS 9600. 17 Connecting Via Serial 1. Select the Use Serial Connection radio dial. 2. Select the Com port to which the printer is connected. 3. Select the printer’s baud rate setting. HELPFUL TIP: PRINT A SELF TEST TO DETERMINE PRINTER’S CURRENT SETTINGS. A SELF TEST CAN BE PERFORMED BY HOLDING THE FEED BUTTON WHILE TURNING PRINTER POWER ON. CONTINUE TO HOLD THE FEED BUTTON UNTIL SELF TEST PRINTS. Connecting Via Ethernet 1. Select the Use Network Connection radio dial. 2. Input the printer’s IP Address if static IP Address is to be used, otherwise, with DHLP enabled, your server will assign an IP Address to the printer. 3. Input the printer’s RTEL port number. Serial Connection Parameters • Baud Rate • XON/XOFF • Buffer Size • Buffer Overflow Ethernet Connection Parameters • IP Address • Net Mask • Gateway • DHCP • LPD • RTEL • RTEL Port • Ethernet Text Buffer Printer Settings Print Speed The Print Speed value sets the printing speed of the printer. • Low = 2 inches per second • Normal = 3 inches per second • High = 5 inches per second 18 No-Media Timeout The no media timeout value represents the number of inches of media fed through the printer without detecting an index mark prior to reporting an error. EXAMPLE: IF NO MEDIA TIMEOUT IS SET TO 12, THE PRINTER WILL CONTINUE TO FEED 12 INCHES OF MEDIA WITHOUT DETECTING AN INDEX MARK BEFORE REPORTING AN ERROR. Debug Report Level Specifies the method by which the printer reports error. Values: • None = Turns error reporting Off. • Serial = Printer sends error report to host device via serial port. • Serial & Label = Printer sends error report via serial port and prints an error label. Auxiliary Power ON Check Auxiliary Power ON to enable the 5V serial port output. Enable Automatic Reprint Checking the Enable Automatic Reprint box prompts the printer to reprint a label in the event the printer detects an index mark prior to completing the requested label. 19 Media Adjust Adjust the sharpness of the leading edge of printed text or rotated barcodes. Media Adjust range = 0 to 3. Pitch The pitch represents the dots per inch (dpi) setting for the printer. Values: 100 or 200 for 200 dpi printers Darkness The Darkness value adjusts the print darkness. Darkness range: -200 to 800 NOTE: THE FACTORY DEFAULT FOR DARKNESS IS 0. Primary Language Selects the primary command language the printer uses. The EZ-LP is defaulted to AUTO for automatic detection and selection of EcPL or ZcPL. You may also manually select EcPL or ZcPL command languages. NOTE: THE EZ-LP DOES NOT SUPPORT TPCL COMMAND LANGUAGE OR CPL COMMAND LANGUAGE PRINTING Thermal Mode Thermal Transfer mode is not available on the EZ-LP printer. Label Positioning Print Width The Print Width value adjusts the maximum printing width of the printer. Maximum print width is 4.1” (104 mm), media width range is 2.0 to 4.25” (50 to 108 mm) for EZ-LP 20 NOTE: WHEN TIME IS SET TO 0 THE LABEL WILL REMAIN ADVANCED UNTIL THE NEXT LABEL IS PRINTED. Auto Recalibration Check and Apply Enable Auto Recalibration and the printer will automatically attempt to recalibrate in the event an index mark is not detected. Auto Top Of Form Check and Apply Enable Automatic TOF and the printer will feed a label when the printer is turned ON or the printhead is latched. Indexing Indexing indicates to the printer the index type of the media being used. The Indexing On check box must be checked when using Bar, Gap, or Notch style indexing. Uncheck the Indexing On box when using continuous media. Label Presentation Label presentation advances media out of the printer after printing a label and then retracts the media prior to printing the next label. • • • Advance = Distance the media advances after printing a label. Retract = Distance the media retracts prior to printing a label. Time = Amount of time in seconds the label remains presented prior to retracting. 21 Top of Form Adjust Top of Form (TOF) sets the top of the label with relation to the print head. Increasing the TOF value moves the printed text down the label. Decrease the TOF setting to move the printed test up the label. Shift Left Shift left moves the printed image left across the label. Fonts and Objects The Fonts and Objects tab lists the Fonts, Formats and Graphics currently stored in the printer. Loading Fonts and Objects 1. Select the Fonts and Objects tab. 2. Click the Load Objects to Printer button. 3. Select the Font or Object to be stored and click Ok. Deleting Fonts and Objects 1. Select the Fonts and Objects tab in CognitiveTPG Printer Administrator. 2. Highlight the Font, Object or Graphic to be deleted. 3. Click the Delete Selected Objects button. 22 Profile Management Manage the settings of the EZ-LP using the Profile Management section of CognitiveTPG Printer Administrator. Profile Management displays a list of the printer’s current variable settings. Obtaining Printers Current Profile 1. Select the Profile Management tab in CognitiveTPG Printer Administrator. 2. Click the Get Printer’s Current Profile button. Saving the Current Printer’s Profile 1. Select the Profile Management tab in CognitiveTPG Printer Administrator. 2. Click the Get Printer’s Current Profile button. 3. Click the Save Profile to File button. Applying a Saved Profile to the Printer 1. 2. 3. 4. Select the Profile Management tab in CognitiveTPG Printer Administrator. Click the Open Stored Profile button. Select the desired Stored Profile and click Ok. Click the Apply Profile to Printer button. 23 Firmware Upgrade 1. Select the Firmware Upgrade tab. CAUTION! TURNING THE PRINTER OFF DURING FIRMWARE INSTALLATION COULD DAMAGE THE PRINTER. NOTE: If your computer is connected to the internet, use the “get latest firmware from cognitivetpg” button. This action will also load current fonts. Update will take a few minutes. 2. Click the Select Firmware File button. 3. Select the appropriate Firmware file and click Ok. 4. Click the Update Firmware button. Script Editor Use the Script Editor in CognitiveTPG Printer Administrator to send programming language code to the printer. The EZ-LP printer will not print CPL label formats but will recognize CPL based printer setting commands. For more information on programming CPL please refer to the CPL Programmers guide located on the CognitiveTPG Web site www.CognitiveTPG.com. 24 25 Chapter 5: Advanced EZ-LP Features Making Configurations Changes Using DOS Commands 1. Power off your current desktop label printer and disconnect the communication cable. 2. Connect Power supply to EZ-LP and plug into wall. Do NOT turn on EZ-LP at this time. 3. Connect preferred interface cable to EZ-LP and connect to PC. 4. Turn on the EZ-LP printer. 5. Open a text file editor such as Notepad; START > All Programs > Accessories > Notepad. 6. Type in the desired code (see examples below) and save the file. Note this file should be saved on the root C:\ directory. The example below shows the code to shift the printed image left by 0.50 inches. The 50 represents the amount of shift desired in hundredths of an inch and can be changed to another amount. For additional setting adjustment codes, please contact technical support or reference the CPL Programmer’s Guide at www.CognitiveTPG.com. Click START > Run then type “cmd” and click “OK” 7. Type in one of the COPY commands below depending on the communication interfaced used. The examples show “filename.txt” which represents the file name of the txt file created in step 2. 26 For Parallel connection the interface is typically “LPT1” For Ser/Com connection the interface is typically “com1” 8. Hit “Enter” on your computer keyboard to send the settings file to the printer. NOTE: CHANGING VARIABLE PRINTER SETTINGS WITH THE USB FLASH DRIVE REQUIRES USE OF THE COGNITIVE PROGRAMMING LANGUAGE. EZ-LP WILL NOT PRINT CPL LABEL FORMATS BUT WILL RECOGNIZE CPL BASED PRINTER SETTING COMMANDS. FOR MORE INFO ON PROGRAMMING WITH CPL PLEASE REFERENCE THE CPL PROGRAMMERS GUIDE. IMPORTANT! WHEN USING USB FLASH DRIVE, PRINTER WILL ONLY UPGRADE TO A NEWER FIRMWARE REVISION. CAUTION! REMOVING USB FLASH DRIVE WHILE FIRMWARE IS LOADING COULD DAMAGE THE PRINTER. USB A Port Changing Printer Settings Using a USB Flash Drive Create a folder on the USB flash drive at the root level named Cognitive. Inside the Cognitive folder create a folder named Settings. Place the desired CPL text files into the Settings folder. Turn the printer ON and verify the POWER and READY lights are green. Insert the USB flash drive into the USB A port on the back of the printer. READY light will flash quickly while the file loads. 6. When the READY light remains solid green remove the USB Flash Drive. 1. 2. 3. 4. 5. Loading Firmware Using a USB Flash Drive Create a folder on the USB flash drive at the root level named Cognitive. Inside the Cognitive folder create a folder named Firmware. Place the desired firmware revision into the Firmware folder. Turn the printer ON and verify the POWER and READY lights are green. Insert the USB flash drive into the USB A port on the back of the printer. The READY light will flash red during firmware installation. 6. When READY light remains solid green, turn the printer off and remove the USB Flash Drive. 1. 2. 3. 4. 5. Loading Formats Using a USB Flash Drive Create a folder on the USB flash drive at the root level named Cognitive. Inside the Cognitive folder create a folder named Objects. Place the desired Stored Label Formats into the Objects folder. Turn the printer on and verify the POWER and READY lights are green. Insert the USB flash drive into the USB A port on the back of the printer. READY light will flash red during firmware installation. 6. When READY light remains solid green, turn the printer off and remove the USB Flash Drive. 1. 2. 3. 4. 5. HELPFUL TIP: PRINTER WILL LOAD OBJECTS FILES IN ALPHABETICAL ORDER. 27 Chapter 6: Cleaning and Maintenance IMPORTANT! DISCONNECT POWER PRIOR TO CLEANING THE EZ-LP. For optimal printhead performance CognitiveTPG recommends cleaning the interior components (printhead, platen roller, media sensor, peel bar (if installed), ribbon, and media paths) every 20,000 inches (508 m). The thermal printhead should be cleaned every 5,000 inches if pre-printed labels are used. Proper maintenance reduces replacement costs by extending the life of the printhead and improves the performance of the printer. Cleaning the Printer Clean the exterior of the printer and the media tray using a lint-free cloth, and if necessary, a mild detergent solution. Cleaning the Thermal Printhead and Platen WARNING! INCORRECTLY CLEANING PRINTER WILL CAUSE PERMANENT DAMAGE AND VOID WARRANTY. COGNITIVETPG RECOMMENDS USING A CERTIFIED CLEANING PEN FOR CLEANING THERMAL PRINTHEAD. 1. Open the print mechanism. A B 2. Gently clean the printhead (A), platen roller (B) and media path using a CognitiveTPG approved cleaning pen, card or a soft, lint-free cloth saturated with 99% isopropyl alcohol. Cleaning Supplies Part # 14-00-0001 14-00-0002 28 EZ-LP Cleaning Supplies Size (inches) Items per box 4.5” x 6” 25 none 12 Description Cleaning card Cleaning pen Chapter 7: Troubleshooting & Default Settings Use the chart below for troubleshooting your EZ-LP printer prior to contacting Technical Support. If you are unable to resolve the problem using the chart below, please contact our Technical Support. Symptom Red Ready Light Possible Cause Print Head Unlatched Out of Media/Ribbon Printer Paused Red Power Light Incorrect Power Supply Printing Too Light Printer Darkness Setting Driver Darkness Setting Printing Blank Labels Printhead Dirty Incorrect Media Continuously Feeding Labels Printer out of Calibration Feed Button Not Working Printer is running a stored program Print Not Positioned Properly Top of Form or Print Width requires adjustment Media Drifting During Printing Skipping Labels During Printing Media Guide improperly adjusted Label Design Printer out of Calibration Recommended Solution Securely latch printhead Replace media/ribbon Press Feed Button to continue printing Verify use of correct power supply Increase printer Darkness using CognitiveTPG Printer Administrator Increase the Darkness value within the printer driver Clean printhead Use direct thermal media in printer Calibrate printer using CognitiveTPG Printer Administrator With print head unlatched, turn printer off and back on then re-latch printhead Adjust Top of Form and Print Width using CognitiveTPG Printer Administrator Verify Media Guide is positioned properly Decrease height of label Recalibrate printer using CognitiveTPG Printer Administrator 29 The EZ-LP ships with the following default settings: Parameter Programming Language Default Setting Auto (automatically detects and sets to EcPL or ZcPL) Speed 5 ips (127 mm/s) Label Width 432 (4.32 inches or 110 mm) Label Length Measure label (automatically measures and sets label length at power up) Indexing Type Gap Reference Point 0,0 (upper left corner) Auto Top of Form On Enable Label Present On Advance Label 25 (0.25” or 6.4 mm) Retract Label 25 (0.25” or 6.4 mm) Delay Time (Retract Label) 0 seconds Serial Port Settings 9600 bps, 8 bit data, 1 stop bit, no parity (serial port printers only) (DCE configuration - use straight-through cable) Settings below only apply to printers with Ethernet Printer IP Address 10.0.0.12 Net Mask 0.0.0.0 Gateway 0.0.0.0 DHCP On LPD On RTEL On RTEL Port Number 9100 30
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