Cognitive Solutions Label Maker Ezlp Ug00000 Users Manual

EZLP-UG00000 to the manual a29582e5-6e64-482f-9ef0-e662e654356b

2015-02-05

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EZ-LP Desktop Label Printer
EZLP-UG00000 Rev B 03/30/2009
USER’S MANUAL
2
Copyright © 2009, CognitiveTPG
CognitiveTPG™ and EZ-LP™ are trademarks of ATSI Holdings, Inc. Microsoft® and
Windows™ are trademarks of Microsoft Corporation. EPL is a Zebra trademark and ZPL
is a registered trademark of ZIH Corp. Other product and corporate names used in this
document may be trademarks or registered trademarks of other companies, and are
used only for explanation and to their owner’s benet, without intent to infringe.
All information in this document is subject to change without notice, and does not
represent a commitment on the part of CognitiveTPG. No part of this document may
be reproduced for any reason or in any form, including electronic storage and retrieval,
without the expressed written permission of CognitiveTPG. All program listings in this
document are copyrighted and are the property of CognitiveTPG and are provided
without warranty.
To contact CognitiveTPG,
Write, email, or call:
CognitiveTPG
25 Tri-State International, Suite 200
Lincolnshire, IL 60069
E-Mail: marketing@cognitivetpg.com
Telephone: 847-383-7900
Toll free: 800-732-8950
Fax: 847-383-7949
Technical Support: 800-732-8950 extension 4
3
Table of Contents
Chapter 1: Introduction .......................................................................................4
Welcome ......................................................................................................4
Package Contents .....................................................................................4
Operating Environment ..........................................................................4
Printer Feature Overview .......................................................................5
Front/Rear View .............................................................................5
Inside View ......................................................................................6
Chapter 2: Printer Installation ...........................................................................7
Setting up the EZ-LP Printer ..................................................................7
Connecting the Interface and Power Cables ......................7
Loading Media ...............................................................................8
Self-Testing: .................................................................................. 10
Chapter 3: Installing the EZ-LP ...................................................................... 11
Installing Printer via Serial, Parallel, or USB as a
Replacement for Legacy Printer ....................................................... 11
Chapter 4: Installing CognitiveTPG Printer Administrator
and Print Drivers ................................................................................................. 14
Windows® Driver Installation ............................................................. 15
Installing Printer via USB ......................................................... 15
CognitiveTPG Printer Administrator Utility................................... 17
Connection Settings ............................................................................. 17
Printer Settings ....................................................................................... 18
Label Positioning ....................................................................... 20
Profile Management ................................................................. 23
Firmware Upgrade .................................................................... 24
Script Editor ................................................................................. 24
Chapter 5: Advanced EZ-LP Features .......................................................... 26
Making Congurations Changes Using DOS Commands ...... 26
USB A Port ................................................................................................. 26
Chapter 6: Cleaning and Maintenance ....................................................... 28
Cleaning the Printer .............................................................................. 28
Cleaning the Thermal Printhead and Platen ................................ 28
Cleaning Supplies .................................................................................. 28
Chapter 7: Troubleshooting & Default Settings ...................................... 29
4
Chapter 1: Introduction
Welcome
Congratulations on the purchase of a CognitiveTPG EZ-LP desktop label printer. With
its durable design, the EZ-LP provides professional quality direct thermal label printing
and performance.
CognitiveTPG is committed to providing a reliable product and user experience. This
User’s Manual provides information on how to install the printer and includes all
necessary user support information.
Package Contents
The EZ-LP box will contain the following parts:
• (1)EZ-LPPrinter
• (1)QuickStartGuide
• (1)AutoRangingPowerSupply
• (1)PowerCord
• Optionalsnap-onFerritebead(onlywithParallelcongurationprinters)
Operating Environment
• 41ºFto104ºF(5ºCto40ºC)
• 20%to85%non-condensingR.H.(relativehumidity)
Storage and Transportation Environment
• -4.0ºFto122ºF(-20ºCto50ºC)
• 5%to95%non-condensingR.H.(relativehumidity)
44
4 4
Quick
Start
Guide
EZD42-21X5-ZXP
Models Only
4
Ferrite bead to be installed
on Parallel cable if used.
Parallel cable not included.
5
Printer Feature Overview
Front/Rear View
Component Function
A - Power Indicator Indicates power status
ON – printer on and ready to print
OFF- no power applied
B - Ready Indicator Indicates printer status
GREEN – printer ready to accept data
RED – printer error, empty media roll, or paused operation
during batch mode processing
OFF- no power applied
C - Feed Button Press to advance media
Press and hold while turning unit on to initiate self test and
print conguration label
D - On/O Switch Turns printer power On/O
E - Power Connector Input for auto-ranging power supply
F - USB B Port USB Device bidirectional communications port
G - USB A Port USB Host port for peripheral input or USB ash drive
H - Serial Port Serial(DB9)bidirectionalcommunicationsport
I - Parallel Port Parallel(Centronics)unidirectionalcommunicationsport
J - Ethernet Port 10/100 Ethernet port
A
BC
D
D
EF
G
H
I
D
EF
G
J
D
EF
G
H
Front View Rear View - Serial/USB Model
Rear View - Ethernet/USB Model Rear View - Serial/Parallel/USB Model
6
Inside View
Component Function
A - Printhead Printing mechanism
B - Platen Roller Friction feed printing surface
C - Printhead Latches Latches for printhead mechanism
D - Media Guide Holds and guides label roll
A
B
C
C
C
D
C
D
7
Chapter 2: Printer Installation
Setting up the EZ-LP Printer
Connecting the Interface and Power Cables
5. Connect the interface cable to the rear of the printer. For Serial or Parallel cables, securely
fasten the interface connector screws or clips.
POWER OFF
2. Connect power cable to AC adapter
1. Make sure power switch is OFF
4. Plug the power cable into an AC
outlet
3. Connect the AC adapter to the power
connector on the printer
USB-B
(Device)
Power OFF
IMPORTANT! PRIOR
TO CONNECTING ANY
INTERFACE CABLE
AND POWER CABLE TO
PRINTER, MAKE SURE
PRINTER IS OFF.
Ethernet
Power OFF
Parallel
(Centronics)
Ferrite Bead
(Install on Parallel Cable as Shown)
Power OFF
I O I O
PARALLELETHERNET
COM/SERUSB
NOTE: EZLP IS
CONFIGURED TO USE
STANDARD STRAIGHT
THROUGH SERIAL
CABLE WHEN USING
THE COM/SER PORT
TO CONNECT TO A DTE
DEVICE SUCH AS A
COMPUTER.
8
CAUTION!
Loading Media
CAUTION: DO NOT
TOUCH PRINTHEAD.
ELECTROSTATIC
DISCHARGE ESD
FROM THE HUMAN
BODY OR OTHER
OBJECTS CAN
DAMAGE PRINTHEAD.
PLEASE USE STATIC
SAFE PROCEDURES
WHEN WORKING
WITH PRINTHEAD.
PRINTHEAD MAY BE
HOT AFTER PRINTING.
!
NOTE: USE ONLY
COGNITIVETPG
APPROVED
MEDIA. FOR MORE
INFORMATION ON
COGNITIVETPG
APPROVED SUPPLIES,
CONTACT US AT
8007328950 OR AT
COGNITIVETPG.COM.
1. Unpack and prepare outward
wound or inward wound media for
installation into printer.
2. Raise dust cover.
3. Place media roll in open dust
cover.
4. Unlatch and raise printhead
mechanism.
9
5. Guide media through opening
under printhead mechanism. Keep
media face up.
Click!
6. Adjust right side media holder to
match width of media.
7. Place media roll on media holders
by exing out media holders and
positioning plastic protrusions into
media roll core.
8. Make sure media is face-up out of
front of printer and securely latch
printhead closed.
9. Lower dust cover and continue to
Self-Testing.
10
Self-Testing:
NOTE: AFTER
PRINTING A SELF
TEST, PRINTER IS
IN HEXIDECIMAL
DUMP MODE.
CYCLE PRINTER’S
POWER TO RETURN
TO NORMAL
OPERATION.
1
2
ON
1. Press and hold the feed button while
turning printer ON.
2. Release feed button when printing
begins and printer will conduct a self-
test and print a conguration label.
3. Power OFF printer to end
hexadecimal dump mode.
4. Power ON printer for normal
operation
OFF
ON
11
Chapter 3: Installing the EZ-LP
Installing Printer via Serial, Parallel, or USB as a Replacement
for Legacy Printer
1. Print conguration label or record your current printer’s settings, including the
driver port setting.
2. Power o your current desktop label printer and disconnect interface cable.
3. Connect power supply to EZ-LP printer and plug into wall. Do NOT turn on the
EZ-LP at this time.
4. Connect preferred interface cable to EZ-LP and connect to PC.
5. Turn on the EZ-LP printer.
6. If using a USB connection, a New Hardware Wizard may appear on screen. Click
Cancel and continue with step 8 below. If using Serial or Parallel connection,
continue with the next step.
7. Print from your application, you are nished. If you wish to install EZ-LP and
assign it to another driver, continue to the next step.
8. In Microsoft Windows, click the Start menu, choose Printers and Faxes, and
Add printer.
9. The Add Printer Wizard will appear. Click Next.
10. Select Local printer attached to this computer and click Next.
IMPORTANT! IF BAUD
RATE BETWEEN HOST
SYSTEM AND EZLP
ARE NOT EQUAL,
PRINTER WILL NOT
PRINT. EZLP DEFAULT
BAUD RATE IS 9600
AND DEFAULT SERIAL
PORT SETTINGS ARE
9600 BAUD, 8 BITS, NO
PARITY, 1 STOP BIT.
12
11. Select Use the following port: and choose the appropriate Serial, Parallel or
USB port, then click Next.
12. Select the printer model you are replacing from the available list of printers
and click Next.
13. Select Keep existing driver (recommended) and click Next.
13
14. Provide a Printer name: and select if the EZ-LP will be the default printer then
click Next.
15. Select Do not share this printer then click Next.
16. Select No when asked Do you want to print a test page? then click Next.
17. Select Finish to complete the installation of the EZ-LP printer.
IMPORTANT! IF BAUD
RATE BETWEEN HOST
SYSTEM AND EZLP
ARE NOT EQUAL,
THE PRINTER WILL
NOT PRINT. EZLP
DEFAULT BAUD RATE
IS 9600.
14
Chapter 4: Installing CognitiveTPG Printer
Administrator and Print Drivers
CognitiveTPG Printer Administrator is a Java based utility designed for installation on
various operating system platforms. Administrator allows complete control over the
proles and settings of the EZ-LP printer.
Follow the CognitiveTPG Printer Administrator installation instructions on http://www.
CognitiveTPG.com/resources_Utility.aspx for the EZ-LP printer. You can also follow
this path: http://www.CognitiveTPG.com > Downloads > Utility. This process will also
install the Windows drivers for the printer on your computer. Note that USB, Serial, or
Ethernet connection is required for conguration via this utility.
After downloading and installing CognitiveTPG Printer Administrator and driver
les, proceed with driver installation to connect the print to Administrator via USB
connection.
NOTE: INSTALLING
COGNITIVETPG
PRINTER
ADMINISTRATOR
WILL ALSO LOAD
PRINT DRIVERS
FOR COGNITIVETPG
LABEL PRINTERS.
COGNITIVETPG
PRINTER
ADMINISTRATOR
UTILITY IS VERY
USEFUL FOR
CONFIGURING,
TROUBLESHOOTING
AND UPDATING THE
EZLP PRINTER.
NOTE: FOR BEST
RESULTS, POWER
OFF PRINTER PRIOR
TO INSTALLING
COGNITIVETPG
PRINTER
ADMINISTRATOR AND
PRINTER DRIVERS.
15
Windows® Driver Installation
Installing Printer via USB
1. Connect the printer via the USB cable to the host system and the Found New
Hardware Wizard will appear. Select No, not at this time and click Next.
2. Select Install from a list or specic location (Advanced), and click Next.
3. Select Include this location in the search, and then click the Browse button.
Select the location: C:\Program Files\Cognitive\Drivers and click Next.
16
4. The applicable CognitiveTPG driver for your printer will be installed.
5. Click Finish to complete installation.
17
CognitiveTPG Printer Administrator Utility
Connection Settings
Connecting Via USB
1. Select the System Printer Connection radio dial.
2. Select the appropriate printer from the Printer Name drop down menu.
3. Click Connect.
NOTE: THE EZLP
DEFAULT BAUD RATE IS
9600.
NOTE: WHEN
PRINTER IS PROPERLY
CONNECTED,
COGNITIVETPG
PRINTER
ADMINISTRATOR WILL
DISPLAY CONNECTED
IN A GREEN BOX IN
UPPER RIGHT CORNER.
18
Connecting Via Serial
1. Select the Use Serial Connection radio dial.
2. Select the Com port to which the printer is connected.
3. Select the printer’s baud rate setting.
Connecting Via Ethernet
1. Select the Use Network Connection radio dial.
2. Input the printer’s IP Address if static IP Address is to be used, otherwise, with
DHLP enabled, your server will assign an IP Address to the printer.
3. Input the printer’s RTEL port number.
Serial Connection Parameters
• BaudRate
• XON/XOFF
• BuerSize
• BuerOverow
Ethernet Connection Parameters
• IPAddress
• NetMask
• Gateway
• DHCP
• LPD
• RTEL
• RTELPort
• EthernetTextBuer
Printer Settings
Print Speed
The Print Speed value sets the printing speed of the printer.
• Low = 2 inches per second
• Normal = 3 inches per second
• High = 5 inches per second
HELPFUL TIP: PRINT
A SELF TEST TO
DETERMINE PRINTER’S
CURRENT SETTINGS.
A SELF TEST CAN
BE PERFORMED BY
HOLDING THE FEED
BUTTON WHILE
TURNING PRINTER
POWER ON. CONTINUE
TO HOLD THE FEED
BUTTON UNTIL SELF
TEST PRINTS.
19
No-Media Timeout
The no media timeout value represents the number of inches of media fed through
the printer without detecting an index mark prior to reporting an error.
EXAMPLE: IF NO MEDIA TIMEOUT IS SET TO 12, THE PRINTER WILL CONTINUE TO FEED
12 INCHES OF MEDIA WITHOUT DETECTING AN INDEX MARK BEFORE REPORTING AN
ERROR.
Debug Report Level
Species the method by which the printer reports error.
Values:
• None = Turns error reporting O.
• Serial = Printer sends error report to host device via serial port.
• Serial & Label = Printer sends error report via serial port and prints an error
label.
Auxiliary Power ON
Check Auxiliary Power ON to enable the 5V serial port output.
Enable Automatic Reprint
Checking the Enable Automatic Reprint box prompts the printer to reprint a label in
the event the printer detects an index mark prior to completing the requested label.
20
Media Adjust
Adjust the sharpness of the leading edge of printed text or rotated barcodes. Media
Adjust range = 0 to 3.
Pitch
Thepitchrepresentsthedotsperinch(dpi)settingfortheprinter.
Values:
100 or 200 for 200 dpi printers
Darkness
The Darkness value adjusts the print darkness.
Darkness range: -200 to 800
NOTE: THE FACTORY DEFAULT FOR DARKNESS IS 0.
Primary Language
Selects the primary command language the printer uses. The EZ-LP is defaulted to
AUTO for automatic detection and selection of EcPL or ZcPL. You may also manually
select EcPL or ZcPL command languages.
NOTE: THE EZ-LP DOES NOT SUPPORT TPCL COMMAND LANGUAGE OR CPL
COMMAND LANGUAGE PRINTING
Thermal Mode
Thermal Transfer mode is not available on the EZ-LP printer.
Label Positioning
Print Width
The Print Width value adjusts the maximum printing width of the printer.
Maximumprintwidthis4.1”(104mm),mediawidthrangeis2.0to4.25”
(50to108mm)forEZ-LP
21
Auto Recalibration
Check and Apply Enable Auto Recalibration and the printer will automatically
attempt to recalibrate in the event an index mark is not detected.
Auto Top Of Form
Check and Apply Enable Automatic TOF and the printer will feed a label when the
printer is turned ON or the printhead is latched.
Indexing
Indexing indicates to the printer the index type of the media being used. The
Indexing On check box must be checked when using Bar, Gap, or Notch style
indexing. Uncheck the Indexing On box when using continuous media.
Label Presentation
Label presentation advances media out of the printer after printing a label and then
retracts the media prior to printing the next label.
• Advance = Distance the media advances after printing a label.
• Retract = Distance the media retracts prior to printing a label.
• Time = Amount of time in seconds the label remains presented prior to
retracting.
NOTE: WHEN TIME
IS SET TO 0 THE
LABEL WILL REMAIN
ADVANCED UNTIL
THE NEXT LABEL IS
PRINTED.
22
Top of Form Adjust
Top of Form (TOF) sets the top of the label with relation to the print head. Increasing
the TOF value moves the printed text down the label. Decrease the TOF setting to
move the printed test up the label.
Shift Left
Shift left moves the printed image left across the label.
Fonts and Objects
The Fonts and Objects tab lists the Fonts, Formats and Graphics currently stored in the
printer.
Loading Fonts and Objects
1. Select the Fonts and Objects tab.
2. Click the Load Objects to Printer button.
3. Select the Font or Object to be stored and click Ok.
Deleting Fonts and Objects
1. Select the Fonts and Objects tab in CognitiveTPG Printer Administrator.
2. Highlight the Font, Object or Graphic to be deleted.
3. Click the Delete Selected Objects button.
23
Profile Management
Manage the settings of the EZ-LP using the Prole Management section of
CognitiveTPG Printer Administrator. Prole Management displays a list of the printer’s
current variable settings.
Obtaining Printers Current Prole
1. Select the Prole Management tab in CognitiveTPG Printer Administrator.
2. Click the Get Printer’s Current Prole button.
Saving the Current Printer’s Prole
1. Select the Prole Management tab in CognitiveTPG Printer Administrator.
2. Click the Get Printer’s Current Prole button.
3. Click the Save Prole to File button.
Applying a Saved Prole to the Printer
1. Select the Prole Management tab in CognitiveTPG Printer Administrator.
2. Click the Open Stored Prole button.
3. Select the desired Stored Prole and click Ok.
4. Click the Apply Prole to Printer button.
24
Firmware Upgrade
1. Select the Firmware Upgrade tab.
2. Click the Select Firmware File button.
3. Select the appropriate Firmware le and click Ok.
4. Click the Update Firmware button.
Script Editor
Use the Script Editor in CognitiveTPG Printer Administrator to send programming
language code to the printer. The EZ-LP printer will not print CPL label formats
but will recognize CPL based printer setting commands. For more information
on programming CPL please refer to the CPL Programmers guide located on the
CognitiveTPG Web site www.CognitiveTPG.com.
CAUTION! TURNING
THE PRINTER OFF
DURING FIRMWARE
INSTALLATION COULD
DAMAGE THE PRINTER.
NOTE: IF YOUR
COMPUTER IS
CONNECTED TO
THE INTERNET, USE
THE “GET LATEST
FIRMWARE FROM
COGNITIVETPG”
BUTTON. THIS ACTION
WILL ALSO LOAD
CURRENT FONTS.
UPDATE WILL TAKE A
FEW MINUTES.
25
26
Chapter 5: Advanced EZ-LP Features
Making Congurations Changes Using DOS Commands
1. Power o your current desktop label printer and disconnect the
communication cable.
2. Connect Power supply to EZ-LP and plug into wall. Do NOT turn on EZ-LP at
this time.
3. Connect preferred interface cable to EZ-LP and connect to PC.
4. Turn on the EZ-LP printer.
5. Open a text le editor such as Notepad; START > All Programs > Accessories >
Notepad.
6. Typeinthedesiredcode(seeexamplesbelow)andsavethele.Notethisle
should be saved on the root C:\ directory.
The example below shows the code to shift the printed image left by 0.50 inches.
The 50 represents the amount of shift desired in hundredths of an inch and can be
changed to another amount.
For additional setting adjustment codes, please contact technical support or reference
the CPL Programmer’s Guide at www.CognitiveTPG.com.
Click START > Run then type “cmd” and click “OK”
7. Type in one of the COPY commands below depending on the communication
interfaced used. The examples show “lename.txt” which represents the le
name of the txt le created in step 2.
27
For Parallel connection the interface is typically “LPT1”
For Ser/Com connection the interface is typically “com1”
8. Hit “Enter” on your computer keyboard to send the settings le to the printer.
USB A Port
Changing Printer Settings Using a USB Flash Drive
1. Create a folder on the USB ash drive at the root level named Cognitive.
2. Inside the Cognitive folder create a folder named Settings.
3. Place the desired CPL text les into the Settings folder.
4. Turn the printer ON and verify the POWER and READY lights are green.
5. Insert the USB ash drive into the USB A port on the back of the printer.
READY light will ash quickly while the le loads.
6. When the READY light remains solid green remove the USB Flash Drive.
Loading Firmware Using a USB Flash Drive
1. Create a folder on the USB ash drive at the root level named Cognitive.
2. Inside the Cognitive folder create a folder named Firmware.
3. Place the desired rmware revision into the Firmware folder.
4. Turn the printer ON and verify the POWER and READY lights are green.
5. Insert the USB ash drive into the USB A port on the back of the printer. The
READY light will ash red during rmware installation.
6. When READY light remains solid green, turn the printer o and remove the
USB Flash Drive.
Loading Formats Using a USB Flash Drive
1. Create a folder on the USB ash drive at the root level named Cognitive.
2. Inside the Cognitive folder create a folder named Objects.
3. Place the desired Stored Label Formats into the Objects folder.
4. Turn the printer on and verify the POWER and READY lights are green.
5. Insert the USB ash drive into the USB A port on the back of the printer.
READY light will ash red during rmware installation.
6. When READY light remains solid green, turn the printer o and remove the
USB Flash Drive.
HELPFUL TIP: PRINTER WILL LOAD OBJECTS FILES IN ALPHABETICAL ORDER.
NOTE: CHANGING
VARIABLE PRINTER
SETTINGS WITH THE
USB FLASH DRIVE
REQUIRES USE OF
THE COGNITIVE
PROGRAMMING
LANGUAGE. EZLP
WILL NOT PRINT CPL
LABEL FORMATS BUT
WILL RECOGNIZE
CPL BASED PRINTER
SETTING COMMANDS.
FOR MORE INFO ON
PROGRAMMING
WITH CPL PLEASE
REFERENCE THE CPL
PROGRAMMERS GUIDE.
IMPORTANT! WHEN
USING USB FLASH
DRIVE, PRINTER WILL
ONLY UPGRADE TO
A NEWER FIRMWARE
REVISION.
CAUTION! REMOVING
USB FLASH DRIVE
WHILE FIRMWARE
IS LOADING COULD
DAMAGE THE PRINTER.
28
Chapter 6: Cleaning and Maintenance
For optimal printhead performance CognitiveTPG recommends cleaning the interior
components(printhead,platenroller,mediasensor,peelbar(ifinstalled),ribbon,
andmediapaths)every20,000inches(508m).Thethermalprintheadshouldbe
cleaned every 5,000 inches if pre-printed labels are used. Proper maintenance
reduces replacement costs by extending the life of the printhead and improves the
performance of the printer.
Cleaning the Printer
Clean the exterior of the printer and the media tray using a lint-free cloth, and if
necessary, a mild detergent solution.
Cleaning the Thermal Printhead and Platen
1. Open the print mechanism.
A
B
2. Gentlycleantheprinthead(A),platenroller(B)andmediapathusinga
CognitiveTPG approved cleaning pen, card or a soft, lint-free cloth saturated
with99%isopropylalcohol.
Cleaning Supplies
EZ-LP Cleaning Supplies
Part # Size (inches) Items per box Description
14-00-0001 4.5” x 6” 25 Cleaning card
14-00-0002 none 12 Cleaning pen
IMPORTANT!
DISCONNECT POWER
PRIOR TO CLEANING
THE EZLP.
WARNING!
INCORRECTLY
CLEANING PRINTER
WILL CAUSE
PERMANENT DAMAGE
AND VOID WARRANTY.
COGNITIVETPG
RECOMMENDS USING
A CERTIFIED CLEANING
PEN FOR CLEANING
THERMAL PRINTHEAD.
29
Chapter 7: Troubleshooting & Default Settings
Use the chart below for troubleshooting your EZ-LP printer prior to contacting
Technical Support. If you are unable to resolve the problem using the chart below,
please contact our Technical Support.
Symptom Possible Cause Recommended Solution
Red Ready Light Print Head Unlatched Securely latch printhead
Out of Media/Ribbon Replace media/ribbon
Printer Paused Press Feed Button to
continue printing
Red Power Light Incorrect Power Supply Verify use of correct power
supply
Printing Too Light Printer Darkness Setting Increase printer Darkness
using CognitiveTPG Printer
Administrator
Driver Darkness Setting Increase the Darkness
value within the printer
driver
Printhead Dirty Clean printhead
Printing Blank Labels Incorrect Media Use direct thermal media
in printer
Continuously Feeding
Labels
Printer out of Calibration Calibrate printer using
CognitiveTPG Printer
Administrator
Feed Button Not Working Printer is running a stored
program
With print head unlatched,
turn printer o and back
on then re-latch printhead
Print Not Positioned
Properly
Top of Form or Print Width
requires adjustment
Adjust Top of Form
and Print Width using
CognitiveTPG Printer
Administrator
Media Drifting During
Printing
Media Guide improperly
adjusted
Verify Media Guide is
positioned properly
Skipping Labels During
Printing
Label Design Decrease height of label
Printer out of Calibration Recalibrate printer using
CognitiveTPG Printer
Administrator
30
The EZ-LP ships with the following default settings:
Parameter Default Setting
Programming Language Auto(automaticallydetectsandsetsto
EcPLorZcPL)
Speed 5ips(127mm/s)
Label Width 432(4.32inchesor110mm)
Label Length Measurelabel(automaticallymeasures
andsetslabellengthatpowerup)
Indexing Type Gap
Reference Point 0,0(upperleftcorner)
Auto Top of Form On
Enable Label Present On
Advance Label 25(0.25”or6.4mm)
Retract Label 25(0.25”or6.4mm)
DelayTime(RetractLabel) 0 seconds
Serial Port Settings
(serialportprintersonly)
9600 bps, 8 bit data, 1 stop bit, no parity
(DCEconguration-usestraight-through
cable)
Settings below only apply to printers with Ethernet
Printer IP Address 10.0.0.12
Net Mask 0.0.0.0
Gateway 0.0.0.0
DHCP On
LPD On
RTEL On
RTEL Port Number 9100

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