Corning Optical Communication VELTE700 VE DISTRIBUTED ANTENNA SYSTEM User Manual EnCOVER Dual Band
Corning Optical Communication Wireless VE DISTRIBUTED ANTENNA SYSTEM EnCOVER Dual Band
Users Manual
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| Document Description | Users Manual |
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| Date Submitted | 2010-06-11 00:00:00 |
| Date Available | 2010-06-14 00:00:00 |
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| Document Title | EnCOVER Dual-Band |
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MobileAccessVE LTE 700 MHz MIMO Instant Coverage Solution User Manual P/N: 709C006201 REV: A00 Date: APRIL 2010 Preface Material MobileAccess Worldwide Headquarters 8391 Old Courthouse Road Suite 300, Vienna, VA 22182 Tel: +1(866)436-9266, +1(703)848-0200 TAC: +1(800)787-1266, Fax: +1(703)848-0280 http://www.MobileAccess.com LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual II Preface Material Preface Material © Copyright 2010, MobileAccess Networks Inc. All Rights Reserved. This document contains confidential and proprietary information of MobileAccess and may not be copied, transmitted, stored in a retrieval system or reproduced in any format or media, in whole or in part, without the prior written consent of MobileAccess. Information contained in this document supersedes any previous manuals, guides, specifications, data sheets or other information that may have been provided or made available to the user. This document is provided for informational purposes only, and MobileAccess does not warrant or guarantee the accuracy, adequacy, quality, validity, completeness or suitability for any purpose of the information contained in this document. MobileAccess reserves the right to make updates, improvements and enhancements to this document and the products to which it relates at any time without prior notice to the user. MOBILEACCESS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS DOCUMENT OR ANY INFORMATION CONTAINED HEREIN. Policy for Warrantee and Repair MobileAccess tests and inspects all its products to verify their quality and reliability. MobileAccess uses every reasonable precaution to ensure that each unit meets their declared specifications before shipment. Customers should advise their incoming inspection, assembly, and test personnel about the precautions required in handling and testing our products. Many of these precautions can be found in this manual. The products are covered by the following warranties: General Warranty MobileAccess warrants to the original purchaser all standard products sold by MobileAccess to be free of defects in material and workmanship for one (1) year from date of shipment from MobileAccess. During the warranty period, MobileAccess will repair or replace any product that MobileAccess proves to be defective. This warranty does not apply to any product that has been subject to alteration, abuse, improper installation or application, accident, electrical or environmental over-stress, negligence in use, storage, transportation or handling. Specific Product Warranty Instructions All MobileAccess products are warranted against defects in workmanship, materials and construction, and to no further extent. Any claim for repair or replacement of units found to be defective on incoming inspection by a customer must be made within (30) days of receipt of shipment, or within (30) days of discovery of a defect within the warranty period. This warranty is the only warranty made by MobileAccess and is in lieu of all other warranties, expressed or implied. MobileAccess sales agents or representatives are not authorized to make commitments on warranty returns. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual III Preface Material Returns In the event that it is necessary to return any product against above warranty, the following procedure shall be followed: 1. Return authorization is to be received from MobileAccess prior to returning any unit. Advise MobileAccess of the model, serial number, and discrepancy. The unit may then be forwarded to MobileAccess, transportation prepaid. Devices returned collect or without authorization may not be accepted. 2. Prior to repair, MobileAccess will advise the customer of our test results and any charges for repairing customer-caused problems or out-of-warranty conditions etc. 3. Repaired products are warranted for the balance of the original warranty period, or at least 90 days from date of shipment. Limitations of Liabilities MobileAccess's liability on any claim, of any kind, including negligence for any loss or damage arising from, connected with, or resulting from the purchase order, contract, quotation, or from the performance or breach thereof, or from the design, manufacture, sale, delivery, installation, inspection, operation or use of any equipment covered by or furnished under this contact, shall in no case exceed the purchase price of the device which gives rise to the claim. EXCEPT AS EXPRESSLY PROVIDED HEREIN, MOBILEACCESS MAKES NO WARRANTY, EXPRESSED OR IMPLIED, WITH RESPECT TO ANY GOODS, PARTS AND SERVICES PROVIDED IN CONNECTION WITH THIS AGREEMENT INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOBILEACCESS SHALL NOT BE LIABLE FOR ANY OTHER DAMAGE INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH FURNISHING OF GOODS, PARTS AND SERVICE HEREUNDER, OR THE PERFORMANCE, USE OF, OR INABILITY TO USE THE GOODS, PARTS AND SERVICE. Reporting Defects The units were inspected before shipment and found to be free of mechanical and electrical defects. Examine the units for any damage that may have been caused in transit. If damage is discovered, file a claim with the freight carrier immediately. Notify MobileAccess as soon as possible. NOTE: Keep all packing material until you have completed the inspection Safety Warnings To comply with FCC RF exposure compliance requirement, adhere to the following warnings: Warning! The Access Pod with its built-in antenna must be installed with a separation distance of at least 20cm from all persons and must not be located in conjunction with any other antenna. Warning! The outside antenna must be installed with a separation of at least 20cm from all persons and must not be located in conjunction with any other antenna. Warning! Use of this Access Pod with antennas other than those illustrated could be hazardous. Before using other antennas, contact MobileAccess Support. Caution: Double pole/neutral fusing (two fuses in the appliance inlet) Approved Antennas for use with the MobileAccessVE Solution The gain of external antennas connected to the VAPs should not exceed 10 dBi. Compliance with RF Safety Requirements MobileAccess products have no inherent significant RF radiation. The RF level on the down link is very low at the downlink ports. Therefore, there is no dangerous RF radiation when the antenna is not connected. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual IV Preface Material Certification and Compliance to Standards Category Standards Safety: IEC 60950-1: 2003; UL-60950-1:2003; CAN/CSA – C22.2 No 60950-1-03 EMC: 47CFR 15.109 FCC Part 15 Radio: FCC Part 27 ISO 9001 2000 and ISO 13485: 2003 LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Preface Material About This Guide This guide provides essential product functionality with all the information necessary for proper installation and configuration of the MobileAccessVE system. List of Acronyms Abbreviation Description LTE Long Term Evolution MIMO Multiple Input Multiple Output PoE Power Over Ethernet PSE Power Sourcing Equipment SME Small / Medium Enterprise STP Shielded Twisted Pair UTP Unshielded Twisted Pair VAP VE Access Pod VCU VE Control Unit LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual VI Table of Contents Overview .............................................................................................................................1 1.1 System Architecture ..................................................................................................................... 2 1.2 System Elements ......................................................................................................................... 3 1.2.1 VE Control Unit (VCU) ......................................................................................................... 3 1.2.1.1 VCU Front Panel ..................................................................................................... 4 1.2.1.2 VCU Rear Panel ...................................................................................................... 6 1.2.2 VE Access Pod (VAP) .......................................................................................................... 7 1.2.2.1 VAP Antenna Options.............................................................................................. 8 1.3 System Monitoring and Management............................................................................................. 9 1.3.1 Integration with an External Fault Management System ........................................................ 9 Installation Workflow .......................................................................................................10 Infrastructure Requirements and Layout Planning........................................................11 3.1 General Information on Location and Connections ....................................................................... 11 3.2 Infrastructure Requirements ....................................................................................................... 12 3.3 Coverage and Installation Planning ............................................................................................. 13 3.3.1 Types of Environments ..................................................................................................... 13 3.3.1.1 Standard Environment .......................................................................................... 14 3.3.1.2 Open Environment ............................................................................................... 14 3.3.1.3 Dense Environment: ............................................................................................. 14 3.3.1.4 Combination of Environments ............................................................................... 14 3.4 Planning VAP Layout .................................................................................................................. 15 3.4.1 RF Coverage Factors ......................................................................................................... 15 3.4.2 Mapping Locations ............................................................................................................ 15 3.4.3 Optional Directional Antennas ........................................................................................... 15 3.4.4 Installation Plan Example .................................................................................................. 15 VCU Unit Installation and Provisioning ..........................................................................18 4.1 Installation of Master VCU .......................................................................................................... 18 4.2 Auxiliary Connections ................................................................................................................. 19 4.2.1 Alarm Output Connections ................................................................................................ 19 4.3 Installation of Slave VCU ............................................................................................................ 20 4.3.1 Connections of VAP Ethernet Cables .................................................................................. 22 4.3.2 Operation with LAN utilizing Power over Ethernet (PoE) ...................................................... 23 LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual VII Table of Contents 4.4 Provisioning the VE Control Unit.................................................................................................. 24 4.4.1 Configure the Computer IP Parameters .............................................................................. 24 4.4.2 Provisioning the Master VCU Unit ...................................................................................... 25 4.4.3 Setting RF Parameters ...................................................................................................... 29 4.4.4 Verifying System Operation ............................................................................................... 31 4.4.5 Provisioning the Slave VCUs .............................................................................................. 33 VAP Installation and Provisioning ..................................................................................35 5.1 VAP Installation ......................................................................................................................... 35 5.1.1 VAP Kit Contents .............................................................................................................. 35 5.1.2 VAP Locations and Mounting ............................................................................................. 36 5.1.2.1 Desk Mount ......................................................................................................... 36 5.1.2.2 Wall Mount .......................................................................................................... 37 5.2 Verifying VAP Coverage Area ...................................................................................................... 37 5.3 Naming the VAPs, Verifying Connections and Monitoring .............................................................. 38 5.4 Provisioning the VAPs ................................................................................................................. 38 5.4.1 Verifying Normal VAP Operation ........................................................................................ 38 5.4.2 Naming the VAP ............................................................................................................... 39 5.4.3 Configuring VAP for External Antenna ................................................................................ 40 Navigating the Web Access Application ........................................................................41 6.1 Opening a Session and Authentication Levels .............................................................................. 41 6.2 About the MobileAccessVE Web Access Window........................................................................... 42 6.3 Configuration Tab ...................................................................................................................... 43 6.3.1 Network Topology Tree .................................................................................................... 44 6.3.2 Configuration Display Area ................................................................................................ 45 6.4 Management Tab ....................................................................................................................... 46 VCU Monitoring and Configuration.................................................................................47 7.1 Viewing VCU General Information ............................................................................................... 47 7.2 Viewing VCU Alarms ................................................................................................................... 48 7.3 Master VCU RF Parameters ......................................................................................................... 49 VAP Monitoring and Configuration .................................................................................51 8.1 Viewing VAP General Information ............................................................................................... 51 8.2 Viewing VAP Alarms ................................................................................................................... 52 8.3 VAP RF Parameters .................................................................................................................... 53 LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual VIII Table of Contents Administrative Operations...............................................................................................55 9.1 Changing Password .................................................................................................................... 55 9.2 IP Settings ................................................................................................................................ 56 9.3 SNMP Configuration Parameters ................................................................................................. 57 9.4 Upgrading (or Downgrading) VCU and VAP Software ................................................................... 58 9.4.1 Upgrading the VCU SW ..................................................................................................... 59 9.4.2 Upgrading the VAP SW ..................................................................................................... 60 10 Troubleshooting ...............................................................................................................62 10.1 Finding a Specific VAP in the Building .......................................................................................... 62 10.2 Wireless Service is Not Available ................................................................................................. 64 10.3 PoE is Not Working .................................................................................................................... 64 10.4 Ethernet Service is Degraded ...................................................................................................... 65 10.5 No Service from Connected Access Pod ....................................................................................... 65 10.6 VCU Cannot be monitored via SNMP ........................................................................................... 67 Appendices .............................................................................................................................68 Traps ............................................................................................................................................... 68 VE Connections in Central Ethernet Source Topologies ........................................................................ 69 LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual IX 1 Overview The MobileAccessVE LTE 700 MHz MIMO solution provides enhanced, cost effective, in-building LTE MIMO coverage for any small to large-sized enterprise environment. This solution is quickly and easily deployed using the existing Ethernet cabling infrastructure without affecting existing LAN services or performance. The MobileAccessVE solution distributes LTE MIMO service to VE Access Pods (VAPs) installed throughout the enterprise and which distribute the services via integrated internal antennas (or optional external antennas), and provide Ethernet connectivity (and PoE pass-through) to LAN terminals. VE seamlessly coexists with the Enterprise LAN and does not consume LAN capacity. The VAPs are distributed on each floor and plug into existing standard Ethernet jacks. They are powered via PoE technology and managed via a VE Control Unit (VCU) located in the floor’s telco closet. For site coverage that requires more than one VCU, several VCUs can be aggregated under a single Master VCU. The Master VCU provides the interface to the carrier’s capacity sources and management. This enhanced LTE 700 MIMO coverage solution can be quickly and easily installed with minimal disturbance to the enterprise. In less than a few hours and with no additional cables being required, a scalable and flexible solution is provided at a significantly lower total installation cost. The following figures illustrate single-tier and multi-tier VE installations. In a single-tier installation the VCU is connected to both the service provider’s equipment and the Ethernet switch, and distributes Ethernet and mobile services to up to 12 VAPs distributed over one more adjacent floors. Figure 1-1. Single-Tier VE Installation Multi-tier installation includes the Master VCU that supports up to 12 Slave VCUs. In this type of installation the provider’s services are fed to the Master VCU through which the Slave VCUs are controlled and managed. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Overview Figure 1-2. Multi-Tier VE Installation 1.1 System Architecture Main Elements - The MobileAccessVE solution is based on the following main elements: VE Control Unit (VCU) – The control Unit can serve as either a Master or a Slave and interfaces the other VCUs (in case of Master) or the VAPs (when serving as Slave). The Master or Slave mode is automatically detected according to the VCU's physical connection. If a connection to another VCU is detected, the VCU will automatically be identified as a Slave; otherwise it will assume the role of a Master. Master VE Control Unit (Master VCU) – installed in the main communication Telco closet, interfaces to the service provider’s RF capacity sources, and provides secure, central management to up to twelve VCUs, as well as all connected VAPs. In cases where no Slave VCUs are required, VAPs can be connected directly to the Master VCU. Slave VE Control Unit (Slave VCU) – installed in the telco/IDF closet and used to expand coverage to additional floors. Each VCU interfaces the Master VCU and up to twelve VE Access Pods and twelve Ethernet connections. The Slave VCUs distribute wireless service signals to each VAP along with PoE and (where relevant) Ethernet signals from the Ethernet switch, throughout the existing CAT-5e infrastructure. The Slave VCUs are connected to the Master VCU using CAT-6 or 7 cables. VE Access Pod (VAP) – These are pluggable antennas distributed at strategic locations over one or more floors to provide maximum coverage. VAPs provide RF coverage via integrated, internal antennas. VAPs are also equipped with an interface for external antennas for special coverage requirements. VAPs are remotely powered from the VCU using Power over Ethernet (PoE), eliminating the need for local powering. Up to twelve VAPs can be connected to a single VCU using LAN cables (CAT-5e or higher). Note: When the total number of VAPs in the deployment exceeds 72, consult with MobileAccess support. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Overview The following figure shows the Multi-tier VE LTE 700 MHz MIMO solution architecture. Figure 1-3. VE Multi-Tier Basic Architecture The Master VCU distributes the wireless MIMO services from the service provider’s equipment to the Slave VCUs. At the Slave VCUs, the wireless MIMO services are converged with Ethernet service and routed to the VAPs via the Ethernet LAN CAT-5e/6 cabling infrastructure. The VAPs distribute the wireless LTE MIMO service via integrated internal antennas or (optional) external antennas and provide Ethernet/IP connectivity (and PoE pass-through) to the connected appliances such as WiFi APs and IP Phones. 1.2 System Elements This chapter describes the interfaces of the VE Control Units and Access Pods. 1.2.1 VE Control Unit (VCU) Capabilities and interfaces The VE Control Unit can operate as a Master VCU, managing up to twelve VCUs, or as a Slave VCU connected to up to twelve VAPs. While operating as a Master VCU: Interfaces to RF source(s) and to VCUs Converges Wireless services and distribution to Slave VCUs Slave VCUs and VAP management and control Remote management of the entire deployment While operating as a Slave VCU: Interfaces to Master VCU Converges Wireless services, Ethernet and PoE and interfaces to VAPs Management and control of connected VAPs LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Overview 1.2.1.1 VCU Front Panel The front panel supports the interfaces to the wireless LTE MIMO service (two channels – corresponding to the two supported TDD MIMO channels) and includes interfaces to VAPs or Slave VCUs (depending on the configuration). The front panel also interfaces to the Ethernet switch, includes a connector (Master) for receiving the wireless LTE MIMO services from the Master VCU (in Master/Slave configuration) and the management interface. The following provides the front panel ports. Management MIMO 1 Master Port MIMO 2 VAP Ports 1-4; 5-8; 7-12 Ethernet Ports 1-4; 5-8; 7-12 Figure 1-4. VCU Front Panel Table 1: VCU Ports Description Ports MIMO1 MIMO2 Description RF connections (two TDD MIMO channels) to the service provider LTE Signal Source equipment. N-Type female connectors. Coax cables. Note: When supporting SISO service – only MIMO 1 connector is relevant. Management VE Access Pod Ports 1-4; 5-8; 7-12 Ethernet Ports 1-4; 5-8; 7-12 Master Reset RJ45 WEB management connection. VAP/VCU port connections. RJ-45 connection to VAP/VCU through the LAN infrastructure. CAT-5e/6 cables. If VCU is connected as Master – these are connections to the Slave VCUs. If VCU is connected as Slave – these are connections to VAPs. Ethernet port connections to Ethernet Switch. Ethernet cables (used only in Slave VCUs). Used for connecting a Slave VCU to the Master VCU in a multi-tier deployment (connects to one of the VAP ports of the Master VCU). N/A in current version. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Overview The following provides a description of the front panel LEDs. VAP (1-12) Status LEDs MIMO1 LED Master LED MIMO2 LED ACT LED PWR LED Table 2: VCU LEDs Description LED PWR Description Indicates whether the VCU receives power: Green - Power OK Disabled - No power received by VCU ACT VCU activity LED: Solid Green – During initialization Blinking Green – Normal system operation Fast Blinking Green – User activated VCU Identify on this VCU VAP Status (One LED per Indicates the status of the corresponding unit (VAP or VCU) port) Blinking Green – Unit is initializing Solid Green – Normal operation of unit Solid Orange – Unit is faulty, or unmanaged. This can be due to mismatch type, VoIP phone, etc. Fast Blinking Green – User invoked “Identify” command on the unit Off – No VAP or VCU connected to this port. MIMO (One LED per Indicates the status of connected RF capacity source: channel) Green – Master VCU only. Normal RF level Orange – Master VCU only. RF level is either too low, too high, or service has been turned off by the user. Off – VCU is Slave. Master Indicates the status of the connection to the Master VCU: Off – Master mode (not connected to VCU) Blinking Green – During Attachment process with Master VCU Solid green – Slave (IF-IF) mode and connected to Master LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Overview 1.2.1.2 VCU Rear Panel The rear panel includes the following: power switch, AC input, AUX alarms, and service personnel connections. Console connector AUX Alarms Figure 1-5. VCU Rear Panel PWR On/Off switch AC connector Table 3: VCU Rear Panel Description Connector Description Console RS232 local connection for service personnel (D-Type 9) Alarms AUX alarms connections - see section 4.2 Power Input Standard 3-pins AC power connector equipped with an ON/OFF switch. 90-264V AC, 47-63 Hz AC; 350W power consumption maximum. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Overview 1.2.2 VE Access Pod (VAP) Each VAP provides the following functions: Antennas – distributes the wireless services signals. The antennas are internal, where external (optional) antennas can also be connected. Connection to Ethernet port – relevant when connected to jacks that provide an Ethernet connection to a user terminal. The VAP can be mounted/hung on the wall or placed on a flat surface (such as a desk). The following figure shows the desktop VAP. Blue LED (Activity and Identify) Green Led (Power) External Antenna SMA connector External Antenna SMA connector Figure 1-6. VE Access Pod-Front Table 4: VAP LEDs LED Power Activity Description Solid Green Off Off - Power supplied to VAP - No power supplied to VAP - No power supplied to VAP or Overall Status of VAP is faulty Blinking Blue - Power on, VAP is initializing (connecting to VCU) Solid Blue - Power on, unit operating normally Fast Blinking Blue - User invoked “Identify” command on corresponding VAP LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Overview The following figure shows the desktop VAP rear side and the underside view with the CAT-5e/6 patch-cord cable. RJ-45 Connector to VCU RJ-45 Connector to LAN terminal (e.g. computer) Figure 1-7. VE Access Pod-Rear 1.2.2.1 VAP Antenna Options Two antenna options are available for VAPs: Integral internal antennas Connectors that interfaces to external antennas for special coverage requirements. Note: By default, the VAP is set to transmit through the integrated internal antennas. To use the external antennas connectors, select the “External Antenna” option in VAP Config-RF Parameters tab of the VE Web GUI application (see 7.3). LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Overview 1.3 System Monitoring and Management The MobileAccessVE system (Master VCU, Slave VCUs, and VAPs) is centrally managed via a single Web connection to the Master VCU. The basic screen in the GUI is the Config tab, which enables the user to view the system topology and setup parameters, Control Units, and all Access Pods connected to the Control Units. Note: When locally connecting to a specific Slave VCU, only the VAPs connected to this VCU can be monitored. However, when connected to the Master, the entire deployment can be monitored. 1.3.1 Integration with an External Fault Management System The MobileAccessVE system can be seamlessly integrated into any existing Fault Management (FM) system that supports SNMP events. The Master VCU generates a SNMP event for each relevant system alarm and forwards this trap to the pre-configured IP address of the external Fault Management system. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Installation Workflow Installation Workflow The following figure summarizes the main steps of the installation procedure: Installation Workflow 1. Infrastructure Preparation 2. Installation Procedure Plan the floor coverage and VAP locations according to the type/density of the site. Install the Master VCU in the IDF/telco shaft. Check that Ethernet jacks are available in all planned VAP locations. Determine the communication rooms to which the VAP infrastructure is connected (locations for the Slave VCUs). Verify that all infrastructure requirements are met (includes verifying that the jacks are wired to the patch panel in the communication rooms). Open a local session to the Master VCU and configure the system parameters (IP, and service parameters: Central Frequency , Max expected Pin). Install the RF signal sources, connect them to the master VCU (through passive interfaces) and check that the RF signals are received by the VCU (i.e. that the RF LEDs are green). Install the Slave VCUs and connect them to the Master VCU (verify that the VCU/VCH LED is green, and RF LEDs turned OFF). Connect the VCU VAP ports to the patch panel, and the Ethernet Switch to the VCU Ethernet ports. Install the VAPs and connect them to the Ethernet jacks. Connect the Ethernet appliance (if exists) to the VAP. Check that the VAP is operational (Blue LED lit). Check that Ethernet connection is OK. Perform a “walk test” and verify coverage around the floor. Met Coverage? No Change VAPs locations or add VAPs Yes Complete LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 10 Infrastructure Requirements and Layout Planning Infrastructure Requirements and Layout Planning 3.1 General Information on Location and Connections Service provider’s RF equipment - Macrocell, Microcell, Picocell, Femtocell, BDA, etc. connects to the VCU through a passive interface. VCUs: Master VCU installed at the main IDF/telco cabinet and connected to all VCUs. Slave VCUs installed at the IDF/telco cabinet of each covered floor and connected to the Master VCU, the Ethernet switch, and the VAPs through the cabling patch panel. Wireless service signals from Master VCU to VCUs – routed through dedicated Ethernet CAT-6/7 cabling. Wireless service signals from VCUs to the VAPs – routed through existing Ethernet CAT5e/6 cabling infrastructure. VAP location and mounting – wall mounting or desk mounting. Connection to existing Ethernet jack (and external antenna if required). VAP power source - No power connections required. VAPs are power fed from VCU using PoE (Power over Ethernet) technology. Figure 3-1. VE Multi-Tier Basic Architecture LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 11 Infrastructure Requirements and Layout Planning 3.2 Infrastructure Requirements Ethernet standards specify that the maximum distance between an Ethernet switch and an appliance (computer, WLAN AP etc) should not exceed 100m (300ft). Therefore, when VE shares the IT LAN, the maximum distance for a given cable run cannot be longer than 100m (300ft) between the Ethernet switch and appliance, including all patch cords (from switch to VCU, from VCU to patch panel, from RJ-45 outlet to VAP, and from VAP to appliance). Typically the horizontal cabling system will be connected to patch-panels in the communication rooms. The entire cabling system, including the patch panels and patch cords, should adhere to the CAT-5e/6 standard. Specifically all pairs of the CAT-5e cable should be wired in the patch panels (and patch cords). 1. IDF/Telco closet space for one or more VCUs depending on the number and locations of the installed VCUs: (48.3cm x 51.3cm x 8.88cm) per VCU. Note: When planning the IDF/telco shaft, take the RF equipment (picocell/microcell or BDA) and the VCU into consideration. 2. 350 Watts of AC power to the VCU IDF/Telco closet. 3. Building infrastructure: CAT-5e/6 cabling, Shielded Twisted Pair (STP) 24 AWG minimum diameter for CAT-5e cabling Dedicated CAT-6/7 STP cable from Master VCU to Slave VCUs with run lengths NOT exceeding 100m (300ft) and no shorter than 10m (33ft). CAT-5e/6 STP cable from VCU to each VAP with run lengths NOT exceeding 100m (300ft) and no shorter than 10m (33ft). VAPs can be connected over existing CAT-5e/6 cabling infrastructure and existing Ethernet jacks without affecting the LAN. Note: Verify with the IT department that the existing cables can support the VE installation. If available, review the infrastructure documentation to determine cable types and lengths. If the infrastructure documentation is not available, attempt to visually identify the cable type. Depending on the cable vendor, the cable type may be listed on the cable sheath. It is recommended to use a Fluke cable tester to measure the cable length of the most remote VAPs. 4. Master VCU Cable Connections: 2 x N-type female, 50 ohm interfaces to carrier equipment Up to 12 x RJ-45 interfaces to Slave VCUs 1 x RJ-45 interface to Management 1 x D-Type 9 pins RS-232 interface for local craft 1 x D-Type 15 pins interface for External Alarms (dry contacts) 5. Slave VCU Cable Connections 1 x RJ-45 interface to Master VCU (not used in small single-tier deployments) 12 x RJ-45 interfaces to VAPs 12 x RJ-45 interfaces to Ethernet Switch for LAN service 1 x D-Type 9 pins RS-232 interface for local craft LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 12 Infrastructure Requirements and Layout Planning 3.3 Coverage and Installation Planning Note: The following section provides information required for planning the VAP installation on a single floor. In a multi-tier installation, this procedure is performed for each individual floor. The maximal coverage area of each VAP is affected by the density and type of environment being covered. Therefore, it is recommended to determine the location in two phases: Plan the ideal location of each VAP in order to achieve complete coverage of the floor. Select the exact location according to the location feasibility, where each VAP unit may be wall or desk mounted and an option for an external antenna is available. The supplied services (wireless only or Ethernet and wireless) depend on the jack to which the VAP is connected: If the jack supports an active Ethernet connection, the VAP will distribute LAN traffic along with the wireless service. For more information see section 4.3.1. If the jack is not currently active (not connected to an Ethernet switch), the VAP will distribute only the wireless services. This section provides information on coverage criteria in various types of environments (Open, Standard, Dense and Merged) and provides rules-of-thumb for various installations of the VAPs. Note: Section 3.4 provides a detailed example of installation planning in various types of environment. It is recommended to review this example after reading this section. 3.3.1 Types of Environments This section describes the different types of installation environments and provides guidelines for best coverage of each type of space. The coverage guidelines in this section are conservative “rule of thumb” estimates of RF coverage per VAP, meant to be used in scenarios in which detailed designs are not performed. When the coverage layout is designed, the coverage per VAP is expected to increase by up to 33%. Coverage estimates in this section assume 25% overlap between the coverage areas of neighboring VAPs to ensure robust, full coverage throughout the enterprise with no “dead zones”. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 13 Infrastructure Requirements and Layout Planning 3.3.1.1 Standard Environment A traditional office environment with offices, hallways and scattered cubicles. Table 5: Standard Environment Installation Distances 3.3.1.2 Signal Propagation from VAP 56 feet (19 m) Recommended Spacing between VAPs 112 feet (38 m) Recommended Maximum distance of VAPs from outer walls 56 feet (19 m) Coverage area per VAP 9,900 sqft (920 sqm) Open Environment An environment with minimal obstacles (e.g. walls). This type of space can be a large conference or meeting room, cubical areas, lobby, or atrium. Table 6: Open Environment Installation Distances 3.3.1.3 Signal Propagation from VAP 64 feet (21 m) Recommend spacing between VAPs 128 feet (42 m) Recommended maximum distance of VAPs from outer walls 64 feet (21 m) Coverage area per VAP 12,750 sqft (1,185 sqm) Dense Environment: A dense environment consists of a relatively large amount of walls, offices, equipment, tall file cabinets, bookshelves, and other items that could potentially impact the wireless signal. Examples include dense offices, hospitals, and manufacturing spaces. Table 7: Dense Environment Installation Distances 3.3.1.4 Signal Propagation from VAP 41 feet (13.5 m) Recommended Spacing between VAPs 82 feet (27 m) Recommended Maximum distance of VAPs from outer walls 41 feet (13.5 m) Coverage area per VAP 5,300 sqft (495 sqm) Combination of Environments In areas with a combination of environments, place VAPs on the border between the different environment types slightly closer to the denser area. For example, in a cubical area with the outside wall having offices, simply locate the VAPs a little closer to the outside offices to provide coverage through the office walls. (See VAPs 11 and 13 in the floor plan map in section 3.4.3.). To ensure maximal coverage, VAPs can be re-located or added. If a coverage gap is detected, the VAPs can be re-located until coverage gaps are filled. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 14 Infrastructure Requirements and Layout Planning 3.4 Planning VAP Layout The following section describes the steps of planning VAPs along the covered floor. At the end of this section an example of a planning map is provided. Note: It is highly recommended to use a floor plan when planning the VAPs locations. 3.4.1 RF Coverage Factors It is important to note the type of factors that can severely impact RF coverage, and should be avoided: Metallic Structures such as elevators, high file cabinets, and some moveable metallic partitions severely degrade RF signals. All efforts should be made to locate VAPs in front of, or above metallic objects (desks, filing cabinets) to allow the signal to propagate. Wall Materials such as concrete, tile, and cinderblock, as well as bathroom fixtures typically have fairly high signal attenuation and should be considered as dense spaces. Types of Glass that have metallic coatings can affect RF coverage, typically exterior or mirrored. However this issue is not normally encountered inside a building. 3.4.2 Mapping Locations To map the VAP Locations 1. Map out the available Ethernet jack locations and mark all CAT-5e/6 drop locations on the floor plan map. TIP: The size and number of the ceiling tiles can be used to measure distances. 2. Using the floor plan and the VAPs coverage guidelines (as given in section 3 .4.3), mark approximately where you would like to place each VAP in the facility. VAPs may be added (or removed) at anytime for optimal coverage. 3. For each jack being used to connect a VAP, check if the jack is already connected to the Ethernet switch. . 4. Connect the Ethernet cables corresponding to the selected jacks according to section 4 .3.1. 5. It is also recommended to check the area where each VAP will be installed to ensure the installation is feasible. 3.4.3 Optional Directional Antennas Each VAP has an integrated internal antenna that provides isotropic radiation. To prevent interference and improve coverage, connect directional antennas to VAPs installed near outer walls. The VAP antenna parameter must be set accordingly via the Web GUI – see 8 .3. 3.4.4 Installation Plan Example The Following figure shows a floor plan map with all required marks: LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 15 Infrastructure Requirements and Layout Planning Figure 3-2. Floor Plan Example Notes: The red VAP coverage circles have an approximate radius of 41, 56 and 64 foot (13.5, 19 and 21 meters) for the small, medium and large circles respectively (drew according to the guidelines given in section 3.3.1. VAP 3 is surrounded by the bathroom and stairwell which are considered dense objects and would reduce coverage in that area by the other VAPs. VAP 5 is an example of a unit that provides good coverage down the hallways in an Open Environment. VAPs 11 and 13 are placed closer to the offices to provide better coverage to them, but on the open side will actually cover a much greater area. This is why the coverage is larger and shown here more as an oval than a circle. The area between VAPs 7 and 14 would probably be the lowest coverage spot in the building because of the bathrooms and stairwell on either side. If after the system is installed, this area is still a little low on coverage, a VAP can be added, but it may also be covered by VAP 14. Note: The plan can be modified at any time by moving the units around or by adding units. The following figure depicts an actual measured quantified coverage of a floor area planned according to the above rules. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 16 Infrastructure Requirements and Layout Planning Figure 3-3. Distributed VAPs propagation, 12dBm output power @ 1.8 GHz LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 17 VCU Unit Installation and Provisioning VCU Unit Installation and Provisioning This section describes the installation and configuration procedures for VE Control Units (VCU) located on each floor. These should be performed only after planning the floor coverage and installation locations, as described in the previous sections. The VE VCU Kit includes: Table 8: VCU Kit Description Unit VE LTE 700 MHz MIMO Control Unit (VCU) Kit Power Cord VE SW CD Local Configuration Cable (crossed RJ45 cable) Brackets for securing the VCU to a 19” rack (shipped assembled to the VCU) 4.1 Installation of Master VCU The VE Control Unit can be installed as a Master VCU and control up to (12) Slave VCUs and is installed in the main IDF/telco closet. This section describes the Master VCU installation procedures. 1. Install the Master VCU in the main Telco closet. The Master VCU can be installed in a rack, placed on a shelf, or secured using the supplied bracket. 2. Apply power to the Master VCU and verify that the PWR LED is lit. Also verify that the unit ACT LED completes initialization (blinking light) and shows a solid green light. 3. Connect (or request the service provider’s service personnel to connect) the provider’s signal source (Macrocell, Microcell, BTS, or BDA etc.) to the Master VCU front panel RF ports (through passive interface). Power on the signal sources. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 18 VCU Unit Installation and Provisioning Note: The RF Source LED (see following figure) of the connected port on the Master VCU should be lit GREEN, indicating that the Master VCU senses the RF signal from the source at the expected level (according to Max Expected Pin). After connecting the capacity source, if the LED remains RED verify that the Max Expected Pin is configured properly and service is enabled. 4. Connect the Master VCU VAP ports to the Slave VCUs VCU/VCH ports via the patchpanel that feeds the dedicated CAT-6/7 cabling system. VAP Status LEDs RF ports ACT LED VAP Ports 1-4; 5-8; 7-12 Note: When functioning as a Master VCU, the control units’ Ethernet Ports are not relevant and should not be used. NOTE: After the Slave VCUs are connected (according to section 4 ), verify that that the Master VCU VAP Status LEDs which correspond to the connected Slave VCUs complete initialization (blinking light) and show a solid green light. 4.2 Auxiliary Connections The auxiliary connections are performed through the Master VCU rear panel Alarms port. See following figure. Alarms port for auxiliary connections 4.2.1 Alarm Output Connections The controller can provide Major and Minor Output Alarms. These alarms can be connected directly to either the auxiliary input of the Base Station or to any additional dry-contact application. A Major Alarm is generated when there is an alarm condition in one or more VCUs, while a Minor Alarm is generated when there is an alarm condition in one or more of the VAPs. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 19 VCU Unit Installation and Provisioning Note: If only one alarm is required (Minor or Major) an external connection of a wire jumper between pins 8 and 13 is necessary (normally closed). Connect the relevant alarms according to the connector pinout below. 11 15 12 13 Major Alarm Minor Alarm Table 9. Alarms Connector – used pins 4.3 8 – Major Error Signal (normally closed) 7 – Minor Error Signal (normally open) 11 – Major COM 12 – Minor COM 15 –Major Error Signal (normally open) 13 – Minor Error Signal (normally closed) Installation of Slave VCU 1. Install the Slave VE Control Unit (VCU) in the Telco closet corresponding to the floor being covered. The Slave VCU can be installed in the rack using the supplied bracket in the IDF closet. Apply power to the Slave VCUs and note that the VCU PWR LED is lit. Note that the unit ACT LED completes initialization (solid light) and shows a blinking green light. See Figure 4 -1. PWR LED RF Source LEDs (one per service) Master LED Figure 4-1. VCU PWR, RF and Master LEDs 2. Connect the Slave VCU front panel Master port to the Master VCU VAP port via the patch panel using dedicated CAT6 cables. Verify that the Master LED completes initialization (blinking light) and shows a solid green light. The (RF) MIMO LEDs (of both services) should turn OFF. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 20 VCU Unit Installation and Provisioning Figure 4-2. Master and Slave VCU Connections 3. Connect the Slave VCU VAP ports to the patch-panel that feeds the existing structured CAT5e/6 cabling system. 4. According to VAPs layout plan (as explained in section 3 .4.2) connect the Ethernet switch cables (see section 4 .3.1 for more detailed explanation). If the requested jack is already in use, disconnect it from the Ethernet switch and reconnect it to the corresponding Ethernet port in the Slave VCU front panel. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 21 VCU Unit Installation and Provisioning 4.3.1 Connections of VAP Ethernet Cables For VAPs installed on currently ACTIVE Ethernet ports, shift the relevant Ethernet LAN connections as follows. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 22 VCU Unit Installation and Provisioning For VAPs installed on currently INACTIVE Ethernet ports, connect as follows. NOTE: After the Slave VCUs are installed and connected to the correct ports in the patch panels, please proceed with the VAP installation as described in chapter 5 . However, it is recommended to complete the VCU provisioning first (see section 4.3.2) because when installing the VAPs they will instantly provide the wireless service (and the installer will be able to check the coverage). 4.3.2 Operation with LAN utilizing Power over Ethernet (PoE) Power over Ethernet (PoE) is a technology that enables passing electrical power over the Ethernet cabling. Power can either come from a PoE-enabled Ethernet device (e.g. switch) or from a “mid-span” device built specifically for "injecting" power into the Ethernet cabling. PoE can operate over two different pairs in a CAT-5e/6 cable. These two methods are referred to as “alternative a” and ”alternative b”. All PoE compatible appliances, such as WLAN APs and IP Phones, support both alternatives and automatically detect and use the power on the appropriate pairs (alternative a or b). MobileAccessVE supports sharing LAN infrastructures that use either 802.3af PoE or 802.3at PoE. In the current release MobileAccessVE supports operation with “alternative a” PoE. Note: Future enhancements will support coexistence with “alternative b” PoE. If this is currently required, consult MobileAccess. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 23 VCU Unit Installation and Provisioning 4.4 Provisioning the VE Control Unit This chapter describes how to set the basic parameters required for operation and remote management of the Master VCU using the Web GUI. The configuration dialogs are fully described in Chapter 0 . The Master or Slave mode is automatically detected according to the VCU's physical connection. If a connection to another VCU is detected, the VCU will be identified as a Slave, otherwise it will assume the role of a Master. Notes: 1. The initial configuration of the Master VCU is performed via local connection using a crosscable and connecting to VCUs default IP address. After performing the initial configuration and assigning the Master VCU an IP address, the system can be connected, monitored, and configured via a remote management connection. 2. The configuration and management of all of the system units (VCUs and VAPs) is performed via local or remote connection to the Master VCU unit. 4.4.1 Configure the Computer IP Parameters Configure the computer local LAN connection to operate in the same subnet as the default VCU IP address. Note that the procedure may vary slightly depending on the operating system installed on your computer. The following procedure is for Windows XP. To configure the computer’s IP parameters: 1. Click the Start menu and choose Control Panel. 2. In the Control Panel, click Network and Internet Connections. 3. Click Network Connections and then double-click Local Area Connection. The Local Area Connections Properties dialog box appears with the General tab displayed by default. 4. In the Items list, select “Internet Protocol (TCP*IP)” and click the Properties button. 5. The “Internet Protocol (TCP/IP) Properties” dialog appears. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 24 VCU Unit Installation and Provisioning NOTE: The Master VCU is supplied with the default IP address 192.168.1.1. In order to communicate with the unit, it is necessary to assign your computer a Static IP address in the same subnet: 192.168.1.2 to 192.168.1.250. (i.e. 192.168.1.9 as shown in the example). Define the subnet mask as shown: 255.255.255.0 6. Click OK. 7. The computer communication parameters are now defined and you can open a session to the Master VCU and provision the unit. 4.4.2 Provisioning the Master VCU Unit 1. Perform a local connection to the Master VCU unit by connecting the Master VCU front panel Management port and a laptop computer. 2. Open a web browser and type the Master VCU IP address in the address bar (Default: 192.168.1.1). LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 25 VCU Unit Installation and Provisioning The Login window appears. 3. Type the User Name “engineer” and enter the Password “eng”. The MobileAccessVE Web GUI appears. Main Menu Bar Network Topology Tree Sub-tabs that correspond to each main tab 4. Choose the Management tab in the main menu bar and click the IP Settings tab on the side bar. IP Settings Modify button LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 26 VCU Unit Installation and Provisioning Note: See section 6.4 for a description of the Management tab. 5. Click the Modify button to define the STATIC IP Address according to existing LAN. Note: After the initial IP configuration, the Master VCU can be accessed remotely via Ethernet. Set the Static IP address parameter (DHCP is not currently available) Default definitions: • The Default IP Address : 192.168.1.1 • The Default Subnet Mask: 255.255.255.0 • The Default Gateway: 192.168.1.254 Click OK. 6. Log out and then log in again with the new IP settings. 7. Select the Config tab in the main menu bar. Note: See section 6.3 for a complete description of the Config tab. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 27 VCU Unit Installation and Provisioning 8. The Master VCU appears in the Network Topology Tree as VCU-M. Select the Master VCU by clicking on it. Config Tab Master VCU 9. Before configuring the Master VCU it is recommended to give the unit an indicative name. To assign the Master VCU an indicative name: Select the Module Info Tab and click the Modify button. Click Modify LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 28 VCU Unit Installation and Provisioning Type the unit name (up to 17 alpha-numeric characters) in the Controller Name dialog and click OK. 4.4.3 Setting RF Parameters In a Master-Slave mode (multi-tier architecture) the RF parameters are only configured for the Master VCU unit. Set the RF parameters according to the LTE Signal Source transmission configuration (MIMO or SISO). Each type of configuration is defined through a dedicated tab. This section describes the MIMO and the SISO configuration procedures. To configure the MIMO RF parameters: 1. Select the Master VCU in the topology tree and then select the RF Parameters tab. Verify that the Service Mode parameter is defined as MIMO. Click to modify DL CF LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 29 VCU Unit Installation and Provisioning 2. Click the DL CF Modify button. Enter the Base Station central frequency and click OK. Note: The MIMO DL CF parameter defines the same DL central frequency for Channel 1 and Channel 2. 3. Define Max expected power of BTS (0-33dBm). 4. Define Rx System Gain (-15 to 5dB) Notes: Max expected Pin and DL CF parameters can be obtained from your service provider. The remaining parameters are predefined to their default values. (Service Bandwidth is set to 10MHz per channel). Any updates of the service definition (DL CF or Service Mode) are sent to all connected VAPs. To configure the SISO RF parameters: Note: The RF tab is displayed for MIMO by default. 1. Select the Master VCU in the topology tree and select the SISO option in the Service Mode drop-down list. The RF parameters tab will display the SISO RF parameters. Service Mode drop-down list 2. Click the DL CF Modify button and enter the Base Station central frequency. Click OK. 3. Define Max expected power of BTS (0-33dBm). LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 30 VCU Unit Installation and Provisioning 4. Define Rx System Gain (-15 to 5dB) Notes: Max expected Pin and SISO DL CF parameters can be obtained from your service provider. The remaining parameters are predefined to their default values. (Service Bandwidth is set to 10MHz). Any updates of the service definition (DL CF or Service Mode) are sent to all connected VAPs. 4.4.4 Verifying System Operation To verify proper operation of the system, refer to the VCU Alarms and Mask sub-tab (in the Config tab). The following figure illustrates the MIMO alarms. Note: SISO alarms are similar, however only Channel 1 alarms appear. 1. Verify that all the alarms are GREEN. Refer to the alarm descriptions in the following table. Note: When SISO service is used only the Channel 1 alarms are relevant. Alarm Description VCU Faulty RED - VCU fault. Remove and re-apply power to VCU. If problem persists, replace VCU. Over Temperature Temperature of unit exceeds normal range. Service Off User has disabled the service. Channel 1 RF Tx Pwr Low RED - DL RF Power is lower by 15dBm (or more) from the Max Expected Pin. Channel 1 RF Tx Pwr High RED - the input power exceeds the maximum expected Pin by more than 3 dB. Channel 2 RF Tx Pwr Low RED - DL RF Power is lower by 15dB (or more) from the Max Expected Pin. Channel 2 RF Tx Pwr High RED - the input power exceeds the maximum expected Pin by more than 3 dB. Overall Status Indicates Fault (RED) level or GREEN if there are no faults. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 31 VCU Unit Installation and Provisioning Note: To briefly check the VCU status, click on the VCU name in the Topology Tree. The VCU icon will appear, showing the LEDs status. Click VCU Master 2. Mask irrelevant alarm conditions to avoid affecting the overall status of the unit. See For Example NOTE: Tx signal refers to the DL signal from the BS side towards the remote units (VAPs). In the example below “Channel 2 RF Tx Pwr High” alarm is masked (disabled) – this is the alarm for the DL signal (from the BS side). The left dialog shows the alarm response when MIMO2 Tx RF Pwr High alarm is enabled and a fault corresponding to that alarm is detected. (MIMO2 Tx RF Power exceeds the defined range). The Overall Status will be RED indicating a fault. The right dialog shows the alarm response when MIMO2 Tx RF Pwr High alarm is disabled (MASKED). The MIMO2 Tx RF Pwr High LED be RED; but, the Overall Status will be GREEN – showing NO Fault. Channel2 RF Tx Pwr High alarm masked (disabled) Channel2 RF Tx Pwr High alarm unmasked (enabled) Overall status GREENaccordingly Overall status RED - accordingly Figure 4-3. Service2 Service Off Alarm – Not Masked Figure 4-4. . Service2 Service Off Alarm –Masked LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 32 VCU Unit Installation and Provisioning In Figure 4-4 above, the alarm condition for “Service2 Service Off” actually exists, while the masking prevents this condition from affecting the overall status of the system and therefore the Overall Status led below is green. Note: To briefly check the VCU status, click on the VCU name in the Topology Tree. The VCU icon will appear, showing the LEDs status. Master VCU icon 4.4.5 Provisioning the Slave VCUs Note: The Slave VCUs management and configuration is performed through a remote connection to the Master VCU, via the web management. Before provisioning the Slave VCUs verify that the Master VCU unit, to which it is connected, has been provisioned (see section 4.4.1). The Slave VCU RF parameters are set via the Master VCU, therefore there is no need to configure the RF parameters individually for each connected Slave VCU. It is recommended to assign each Slave VCU an indicative name. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 33 VCU Unit Installation and Provisioning To assign a name to a Slave VCU: 1. Connect to the Master VCU unit (either locally as explained in section 4.4.1 or remotely) and select the Slave VCU to be provisioned from the Network Topology Tree. Selected Slave VCU- Each VCU has a default name of the form “VCUPx-name”, where: Px - Master VCU port number to which the Slave VCU is connected Name - user-defined name 2. To assign the Slave VCU an indicative name: Select the Module Info Tab Click the Modify button Click Modify Type the unit name (up to 17 alpha-numeric characters) and click OK. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 34 VAP Installation and Provisioning VAP Installation and Provisioning This section provides a description of the VE Access Pods (VAPs) installation, verification, and monitoring procedures. 5.1 VAP Installation The VAPs installation procedure consists of connecting each VAP to the Ethernet jack in the appropriate location to provide optimal coverage (see sections 3 .4 and 5 .1.2). 5.1.1 VAP Kit Contents The LTE 700 MHz VE Access Pod (VAP) Kit includes: Note: VAPs are provided with two mounting options: Desk Mount and Wall Mount. Table 10: VAP Kit Kit Items UNIT VE Access Pod (VAPs) Wall Mount Adaptor (with double sided sticky tape located on rear for fast installation) Front Rear – showing tape Desk Mount Adaptor 8 Screws: o 4 Short Screws – for securing adaptor to pod o 4 Longer Screws – for securing wall mount adaptor to the wall (“anti-theft” installation) Long screws Short screws RJ-45 Jumper Cable LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 35 VAP Installation and Provisioning 5.1.2 VAP Locations and Mounting It is recommended to place the VAPs on top of desks, cubical walls, filing cabinets, or higher on walls so as to maximize the provided coverage per VAP. Note: Mounting a VAP beneath a desk or in another secluded location (e.g. office corner) decreases the effective coverage of the VAP increasing the need for a higher number of VAPs to cover the same area. When installing the VAPs, consider the following: Placing units in an open area. Availability of CAT-5e/6 infrastructure. The VAPs plug into standard (RJ-45) Ethernet connection jacks. If the jack being used is already connected to Ethernet switch. For more information see 3 .4.2 and 4.3.1. Aesthetics of the VAP location. 5.1.2.1 Desk Mount Note: All components (adaptor, screws, and cables) are included in the VAP Kit. Place the VAP on the Desk Mount. Secure the Desk Mount adaptor to the VE Access Pod using the (4) short screws. Connect the RJ-45 jumper cable (CAT-5e/6) to the VAP’s RJ-45 connector. Place the VAP on a flat surface according to the planned location. Plug the other end of the cable into the VCUs (RJ-45) Ethernet jack. When using an external antenna, connect the Ext. Antenna SMA connector(s) to the external antenna(s). This option must be SW configured via the web GUI. (Note: Internal antenna is enabled by default). Note: The maximum external antenna gain should not exceed 10 dBi. Verify that the VAP receives power and connects to the VCU via the LEDs on the unit (both the GREEN LED and the BLUE LED should be lit). Assembly - Rear View Assembly - Front View Access Pod Activity – Blue LED Pwr – Green LED Desk Mount Adaptor Ext. Antenna SMA connectors* LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual RJ-45 to VCU RJ-45 to computer 36 VAP Installation and Provisioning 5.1.2.2 Wall Mount Note: All components (adaptor, screws, and cables) are included in the VAP Kit. Attach the VAP’s wall mount adaptor to the wall in the planned location, using the double sided sticky tape located on the rear or secure it using the longer screws. Place the VAP on the Wall Mount. Secure the Wall Mount adaptor to the VE Access Pod using the (4) short screws. Connect the RJ-45 jumper cable (CAT-5e/6) to the VAP’s RJ-45 connector. Plug the other end of the cable into the VCUs (RJ-45) Ethernet jack. When using an external antenna, connect the Ext. Antenna SMA connector(s) to the external antenna(s). This option must be SW configured via the web GUI. (Note: Internal antenna is enabled by default). Note: The maximum external antenna gain should not exceed 10 dBi. Verify that the VAP receives power and connects to the VCU via the LEDs on the unit (both the GREEN LED and the BLUE LED should be lit). Blue LED Green LED Access Pod 5.2 Wall Mount Adaptor Assembly Verifying VAP Coverage Area Verify coverage in the areas, adding and moving VAPs for optimal coverage according to the principles described in 3 .3. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 37 VAP Installation and Provisioning 5.3 Naming the VAPs, Verifying Connections and Monitoring 5.4 Provisioning the VAPs Note: This section provides only the information required for provisioning the VAPs. For a full description of the VAP configuration options, refer to section 0 . The VAPs are auto-discovered by the VCU and can be monitored via a remote or a local connection (to the Master VCU). The VAPs are auto-configured by the VCU without user intervention (no configuration procedure is required). However, if you wish, you may assign each VAP an identifiable name corresponding to its physical location. The only required configuration is for VAPs to which external antennas are connected. 5.4.1 Verifying Normal VAP Operation Use the RF Parameters and Module Info sub-tabs to review the VAP information and status. 1. If a session in not already open to the MobileAccessVE Web GUI application, open a session to the Master VCU according to section 4 .4.2. 2. Select a VAP from the Network Topology Tree. Each VAP has a default name showing the number of the Slave VCU port to which the VAP is connected. 3. To verify normal operation of the VAP: In the Network Topology Tree, under the Control Unit, verify that a GREEN LED is displayed (either RED or GREEN) for each connected VAP. If the VAP LED is RED, select the VAP from the network topology tree then select the Config tab. Refer to the Alarms tab work area. Use the displayed alarms to identify the problems. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 38 VAP Installation and Provisioning Note 1: VAP alarm mask is saved in the VCU, associated with the port to which the VAP is connected. In case you replace the VAP, the newly installed VAP will automatically be set with same alarm mask. Note 2: For more information on the VAP Alarms, refer to section 8.2. 5.4.2 Naming the VAP To assign the VAP an identifiable name: Open the Config Module info tab. Click the Modify button. Type the unit name (up to 17 alpha-numeric characters) and click OK. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 39 VAP Installation and Provisioning 5.4.3 Configuring VAP for External Antenna By default, the VAPs are set to operate using the internal antennas. Use the procedure described in this section to configure all VAPs to which external antennas are connected. To configure for operation with external antennas Select the relevant VAP from the Topology Tree. Select the RF Parameters sub-tab. Set the Channel 1/2 antennas as External. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 40 Navigating the Web Access Application Navigating the Web Access Application The MobileAccessVE Web management application is accessed through any standard web browser connected to the Master VCU via a network within the same subnet as the Master VCU or a different subnet which is routable. 6.1 Opening a Session and Authentication Levels After the initial configuration (as explained in 4 .4.1) the MobileAccessVE system can be accessed via the network. To access the system: 1. Open a web browser. In the address bar type the Master VCU’s IP address as you set it in the Master VCU configuration operation (see section 4.4.1). 2. The Login pane appears. Enter your User Name and password. The following authentication levels are available: Level operator engineer admin Default Password oper eng ma98 Access This user has Read Only access. This user has access to basic configuration options. This user has Field Engineer permissions, in addition to access to changing passwords. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 41 Navigating the Web Access Application 6.2 About the MobileAccessVE Web Access Window The MobileAccessVE Web window includes six main tabs that provide access to the applications’ main options. Here the Config tab is displayed by default. Note: The Monitor, Events, Setup, and Help tab are future options. The appearance of the each screen varies according to the tab displayed. The Main Menu Bar tabs are: Config(uration) – Displayed by default upon login. Provides the selected units’ configuration parameters and alarms Management - Provides upgrade, IP configuration and security options Both of these tabs are described in detail in the following sections Menu bar Sub-tabs corresponding to menu bar options LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 42 Navigating the Web Access Application 6.3 Configuration Tab The Configuration tab provides the general information and service RF parameters for configuration of the units appearing in the Network Topology tree. To access a VCU Configuration tab On the left hand side of the window select a Master VCU/Slave VCU from the network topology tree. Select the Configuration tab from the menu-bar. The information and parameters displayed in the Configuration sub-tabs vary depending on whether a VCU or VAP is selected in the topology tree. The Configuration tab is divided in to three main areas: Network Topology Tree – Displays the system units (Master VCU, Slave VCUs and VAPs) and their status Display Area – Displays the icon of the selected unit including the LED statuses Work Area – Displays the Module Info, alarms, and RF tabs corresponding to the unit selected in the topology tree (Master VCU, Slave VCU or VAP) Configuration tab Selected VCU VCU Icon display LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 43 Navigating the Web Access Application 6.3.1 Network Topology Tree The Configuration Network Topology Tree appears on the left hand side when the Config tab is selected, and displays the Master VCU, Slave VCUs, and VAPs in two levels: First Level – VCU Second Level – Up to 12 VAPs Note: The root is MobileAccess VE. Root Master VCU – first level VAP – second level Each unit is assigned a Type Px-name: Type – VCU-M, VCU or VAP (for Master VCU, Slave VCU or VE Access Pod) Px - VCU port number Name – user defined Each unit is displayed with a colored bullet that indicates its’ status: Color Green Red Indicates OK Alarm Condition The root (the entire MobileAccessVE site) is also associated with a colored bullet that indicates the overall status of the deployment: Color Green Red Indicates OK Alarm Condition in one or more VCUs or VAPs LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 44 Navigating the Web Access Application 6.3.2 Configuration Display Area When selecting an element (Master VCU/Slave VCU or VAP) in the network topology tree, an icon representing the unit is displayed in the Configuration tab display area. Icon display area LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 45 Navigating the Web Access Application 6.4 Management Tab The Management tab provides user administrative management options and includes the submenu tabs: Firmware – Used for upgrading/downgrading SW to VCUs Distribute – Used for distributing the upgrade/downgrade SW files to the VAPs Security – Used for changing user passwords SNMP Config – Used for defining the SNMP communities and trap destinations IP Settings – Used for viewing and modifying the network parameters Sys(tem) Log – N/A The following figure shows the Management screen with the menu options on left. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 46 VCU Monitoring and Configuration VCU Monitoring and Configuration 7.1 Viewing VCU General Information The VCUs general information (such as unit name and SW versions) can be viewed in the Config Module Info sub-tab. The tab includes two additional options: Identify button - Enabling this option enables finding the physical location of the selected element (see 10.1). When this option is set to ON, the LEDs on the corresponding VCU flickers. Reset button - SW reset of the unit To view VCU general information Click the Config tab from the main menu and select the VCU from the network topology tree. The Module Info sub-tab is displayed by default. The following information is displayed: Field Name Description User defined name for system element (up to 17 characters) Serial Number Factory set ID number Product Revision Revision number of VCU/VAP LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 47 VCU Monitoring and Configuration 7.2 Field SW Active Version Description Version of the SW currently being used to manage and monitor the system SW Inactive Version Version of other system SW version not in use Identify Button Enabling this option enables finding the physical location of the selected element (see 10.1). When this option is set to ON, the LEDs on the corresponding VAP/VCU flickers. Reset Button SW reset of the unit Viewing VCU Alarms The alarms displayed in the Alarms tab correspond to the VCU (Master/Slave) selected in the topology tree. When a VCU element is selected in the topology tree, the Alarm tab displays the main alarms in the unit. To view VCU Alarms In the Topology Tree select the Control Unit (VCU) then click the Config(uration) tab in the menu bar located at the top of the window. Refer to the VCU Alarms and Mask sub tab. If one or more alarms occur, the corresponding Status indicator will be illuminated in RED. If the VCU is OK and no fault occurs, the Overall Status indicator will show GREEN. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 48 VCU Monitoring and Configuration 7.3 Alarm Description VCU faulty Hardware fault detected in VCU Over temperature Temperature of unit exceeds normal range Mismatch VCU service type is different from VAP service type Channel 1/2 DL RF Pwr Low DL RF Power is lower by 15dBm (or more) from the Max Expected Pin. Note: Channel 2 alarm is not displayed when SISO service is used. Channel 1/2 DL RF Pwr High Input power exceeds the maximum expected Pin by more than 3 dB. Note: Channel 2 alarm is not displayed when SISO service is used. Service Off User has disabled the service Overall status Indicates Fault (RED) level if there are (unmasked) faults, or GREEN if there are no faults Master VCU RF Parameters Note: The RF parameters are not displayed for control units functioning as Slave VCUs. To access the Service RF tab Click the Config tab from the main menu bar and then select the Master control unit from the network topology and click the RF Parameters tab. The parameters displayed in RF Parameters tabs correspond to the selected element. The displayed parameters are similar for MIMO and SISO service modes, however in SISO mode only the Channel 1 Pin parameter is displayed. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 49 VCU Monitoring and Configuration The following table provides a description of the RF parameters displayed in the Service RF tabs. Parameter Description Type Set (read only) according to unit type (LTE) Service Mode Provides the service options: MIMO/SISO/Off. The selected option determines the displayed RF parameters. DL CF* Center frequency (from BTS). User defined according to LTE 700 MHz range. The CF is the same for both UL and DL signals. Max Exp Pin* Maximum expected input power from the BTS. Used for adjustment procedure. Range: 0-33 dBm. User defined. Channel1/ Channel 2 Pin Actual measured Pin (read only). In SISO mode only Channel 1 Pin is relevant. Rx System Gain Used for adjusting the UL system gain. Range: -15 dB to +5 dB * Required parameters to be provisioned by the user. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 50 VAP Monitoring and Configuration VAP Monitoring and Configuration 8.1 Viewing VAP General Information The VAPs general information (such as unit name and SW versions) can be viewed in the Config Module Info sub-tab. The tab includes two additional options: Identify button - Enabling this option enables finding the physical location of the selected element. When this option is set to ON, the LEDs on the corresponding VAP flickers. Reset button - SW reset of the unit To view VAP general information Click the Config tab in the main menu and select the VAP from the network topology tree. The Module Info sub-tab will be displayed by default. The following information is displayed: Field Name Serial Number Product Revision SW Active Version SW Inactive Version Description User defined name for system element (up to 17 characters) Factory set ID number Revision number of VCU/VAP Version of the SW currently being used to manage and monitor the system Version of other system SW version not in use LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 51 VAP Monitoring and Configuration Field Identify Button Reset Button Description Enabling this option enables finding the physical location of the selected element (see 10.1). When this option is set to ON, the LEDs on the corresponding Access POD/VCU flickers. SW reset of the unit Note: VAP Name is saved in the VCU associated to the port to which the VAP is connected, such that in case you replace a VAP, the new one will be associated with the same name. 8.2 Viewing VAP Alarms When a VAP element is selected in the topology tree, the Alarm tab displays the main alarms in the unit. To access VAP Alarms Tab Click the Config tab in the main menu and select the VAP from the network topology tree. Select the VAP Alarms sub tab. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 52 VAP Monitoring and Configuration If one or more alarms occur, the corresponding Status indicator will be illuminated in RED. If the VAP is OK and no fault occurs, the Overall Status indicator will show GREEN. Alarm Description Adjustment RED - Cable (between VCU to VAP) is too long (over 100m/300ft) VAP Faulty RED - A fault has been detected in the VAP Overall temperature RED - Temperature of unit exceeds normal range Overall status Indicates Fault (RED) level or GREEN if there are no faults Note: DL adjustment alarm is raised when a VAP is connected over a cable exceeding system cable length limitation. In such cases, the system continues to provide the wireless services, but you should check the coverage of the VAP (as output power may be degraded due to excess cable loss) and check the Ethernet connection (as Ethernet standard maximum cable length has probably been exceeded). 8.3 VAP RF Parameters The VAP RF Parameters sub-tab provides the configurable RF parameters corresponding to the VAP element selected in the network topology tree. The displayed RF parameters are similar for both MIMO and SISO service modes (in SISO service mode only Channel 1 parameters are displayed). To view the VAP RF Parameters Click the Config tab from the main menu bar and then select the VAP from the network topology and click the RF Parameters sub-tab. The parameters displayed in RF tab correspond to the selected element. Selected VAP LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 53 VAP Monitoring and Configuration The following table provides a description of the displayed VAP RF parameters (in SISO service mode, only Channel 1 parameters are displayed). Parameter Type Description Set according to unit type (LTE) Channel 1/ Channel 2 Antenna Select External only if an external antenna is connected to this VAP. Otherwise, the option should be set to Internal (default). Level of from BS side. Normal = output power will be at required (normal) level Low = output power will be attenuated by 5 dB less than the required level. This option can be used for smaller coverage areas that do not require the full power of the VAP for coverage. Tx Pout Level Channel 1/ Channel 2 Tx Pout Measured output power. Normal output power is approximately 14dBm. Note: VAP RF settings (Service Mode, DL Pout Level, Antenna) are saved in the VCU associated to the port to which the VAP is connected, such that in case you replace a VAP all parameters are automatically set to the new VAP. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 54 Administrative Operations Administrative Operations This chapter describes the following Administrative operations: Changing password IP configuration parameters SNMP Configuration parameters Unit software upgrade and software management procedures 9.1 Changing Password The Management - Security tab provides password change options. To set the application password or change an existing password 1. Select the Security option of the Management tab at the top of the window. 2. Click the Modify button beside the User Name whose password is being modified. 3. Enter the New Password and re-enter in the Confirm New Password field. 4. Click OK. Note: Passwords can only be changed when connected as an administrator. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 55 Administrative Operations 9.2 IP Settings The IP Settings tab is used for viewing and modifying the network parameters. The default parameter settings are as follows: IP Address: 192.168.1.1 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.254 Click Modify button to change settings LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 56 Administrative Operations 9.3 SNMP Configuration Parameters The SNMP Config tab is used for defining the SNMP communities in which the devices and management station belongs and to where the traps are sent. The SNMP default communities are: Read - public Write - private The Community Names can be modified by clicking the Modify button in the SNMP Configuration display area. Additional Trap Destinations can be added by clicking the Add New button in the Trap Destination List display area: LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 57 Administrative Operations 9.4 Upgrading (or Downgrading) VCU and VAP Software NOTE: Before you start, verify that the VCU and VAPs upgrade files are located in an accessible location (i.e. on your computer). The software for each VCU and its hosted VAPs can be upgraded through access to the VCU. Note: In installations with Slave VCUs, a session should be opened to the IP address of the Slave VCU in order to upgrade the SW of the Slave VCU and associated VAPs. Two types of files are stored on the VCU and on individual VAPs: Active software on which the unit operates, and Standby software. The Active and Standby software can be swapped on each individual unit. In addition, the VCU holds two software images for VAPs – to be used in download process to VAPs. The upgrade procedure consists of the following main phases: 1. Uploading the new VCU and VAP software to the host VCU. 2. Setting the new software as the Active software. 3. Activating the new VCU software on the VCU. 4. Downloading the new software to selected VAPs and activating it as the Active software on those VAPs. The procedure is performed via two screens: Firmware Screen – used to manage the software files stored on the VCU. Distribute Screen – used to download the VAP software version to selected VAPs. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 58 Administrative Operations 9.4.1 Upgrading the VCU SW To Upgrade the VCU SW Version: 1. Upload the VCU upgrade files from your storage location (i.e. computer) to the VCU as follows: Click the Management menu tab and then select the Firmware sub-menu option found on the left side. Firmware Sub- tab Management Tab In the Load New Firmware display area, click the Browse button. Select the file to be loaded from your computer location. The Download button appears and the progress bar will show the download status. After the download is complete the downloaded SW version will appear in the Standby Bank column of the VCU display area. 2. Define the downloaded version as the Active version (to be used for upgrade) as follows: (In the VCU display area), click Swap. The downloaded version appears in the Active Bank column and the Controller is automatically restarted. The VCU Upgrade procedure is complete. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 59 Administrative Operations 9.4.2 Upgrading the VAP SW To Upgrade the VAPs SW Version: 1. Upload the VAP upgrade files from your storage location (i.e. computer) to the VCU as follows: Click the Management menu tab and then select the Firmware sub-menu option located on the left side. In the Load New Firmware display area, click the Browse button. Browse for the file to be loaded from your computer location. The Download button appears and the progress bar will show the download status. Load New Firmware display area After the download is complete, the downloaded SW version will appear in the Standby Bank column of the VAP display area. Notes: 1. Locate the Firmware files on your local hard-drive prior to the download process. 2. During the download process DO NOT disconnect the Web GUI connection to the VCU. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 60 Administrative Operations 2. To distribute the new software to selected VAPs: Select the Distribute sub-menu option found on the left side. Management tab Distribute subtab 3. Download the new version to the selected VAPs (Note: The downloaded version is stored as Inactive in the VAPs until a Swap procedure is performed.) In the VAP Distribute Table display area, checkmark the VAPs to be upgraded. The Active and Inactive SW versions for each VAP are listed in the relevant columns. Click the Distribute button to download the new software to the selected VAPs. The software is stored as the Inactive version in the VAPs. Set the new software as the Active version in the selected VAPs by clicking the Swap button. The VAP upgrade procedure is complete. Notes: 1. As during the distribution process service may be interrupted, it is advised to perform the SW download and distribution in a maintenance window scheduled at off-peak hours (e.g. nights and/or weekends). 2. During the distribution process DO NOT perform configuration changes, connect or disconnect VAPs, and/or disconnect the web GUI. 3. After the distribution process is complete and swapping between VAP SW images, the VCU will restart automatically. After restart, the VAP firmware distribution table will be empty. Within several seconds it will re-populate as the VCU re-discovers connected VAPs. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 61 Troubleshooting 10 Troubleshooting 10.1 Finding a Specific VAP in the Building It is recommended to assign each VAP an identifiable name corresponding to its physical location, as explained in section 5.3. If a name was not configured, or for some other reason a specific VAP cannot be physically located, identify the VAP according to the instructions in the following example. To locate a VAP 1. Select the Config tab from the main menu bar and then select the VAP to be located from the topology tree. Selected VAP Module Info 2. Click the Module Info sub-tab. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual Identify On/Off 62 Troubleshooting 3. Set Identify to ON. The Activity LED (Blue) on the corresponding Access Pod will start blinking fast. (You will need to physically locate the VAP to see the blinking LED). Blue LED (Activity) Green LED (PWR) 4. Locate the Access Pod. 5. It is advisable to assign it an identifiable name via the Access Pod Module Info tab, as described in section 5 .3 (e.g. floor 3, room 2) and set the Identify field to Off again. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 63 Troubleshooting 10.2 Wireless Service is Not Available 1. Verify that the Master VCU is connected to the BTS, powered up, and configured. 2. Verify that the Max Expected Power setting is correct by either: A) Viewing the actual VCU Power Measurement (Channel 1/Channel 2 Pin) in the VCU RF Parameters sub-tab (see below). Config tab Service Pin B) or by measuring the actual BTS output using a Spectrum Analyzer. 3. Verify correct settings of center frequency and system gain (see DL CF and Rx System Gain parameters in RF Parameters sub-tab – see example displayed above). 4. Verify that the RF cables are properly connected to the VCU. 5. View the VCU Alarms (above image) and verify that the VCU is working properly. 10.3 PoE is Not Working Verify that the PoE used is “alternative a”. The MobileAccessVE system currently only supports this alternative. Verify that all pairs are wired in the patch panels and jumper cords. Note: Future enhancements will support “alternative b”. Consult MobileAccess if you currently require support for “alternative b.” LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 64 Troubleshooting 10.4 Ethernet Service is Degraded Ethernet standards specify that 100m (300ft) is the maximum distance between an Ethernet switch and appliance (computer, WLAN AP, etc). This is relevant when MobileAccessVE shares the IT LAN. The distance includes all patch cords (from switch to VCU, from VCU to patch panel, from RJ-45 outlet to VAP, and from VAP to appliance). 1. Review the IT documentation, which may be available from your IT department, to determine cable types and lengths. 2. Check the lengths of the patch cords being used and verify the end-to-end distance does not exceed 100m (300ft). 3. A Fluke cable tester can be used to measure cable length. 10.5 No Service from Connected Access Pod This requires physically accessing the Access Pod to check the LEDs, and accessing the Access Pod through the Web GUI to verify the Access Pod configuration. 1. Physically view the Access Pod and confirm that both LEDs on the Access Pod are lit: Power LED (Green) is OFF – either no connectivity to the VCU or the VAP is faulty. Try replacing the VAP. Try connecting the VAP directly to the VCU – if the Power LED is lit check the cable and the patch cords. Activity LED is constantly blinking – the Access Pod cannot initialize due to exceeded cable length. Try using the closest free RJ-45 jack fed with a different cable. 2. Check other Access Pods connected to the same VCU. 3. Verify that the VAP configuration as follows: Connect to the VCU using the MobileAccessVE Web GUI application (see 6 .1). In the VCU Config tab, click the RF Parameters sub-tab and verify that the Service Mode parameter is set (MIMO/SISO). LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 65 Troubleshooting Config tab Service Mode (MIMO/SISO) Select the VAP from the topology tree and click the RF Parameters sub-tab. Selected VAP Confirm that the VCU port is functioning (VAP status LED - top LED in VAP icon associated with this Pod is green). Note: The Activity LED on the actual VAP is BLUE. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 66 Troubleshooting 10.6 In case external antennas are connected – verify the VAP was configured to use the external antennas (see Channel 1/ Channel 2 Antenna parameter in RF Parameters sub-tab, shown in previous figure). VCU Cannot be monitored via SNMP VE traps are not received by the external Fault Monitoring system. 1. Verify that the VCU is powered ON. 2. Verify that the SNMP traps destination address is configured correctly. 3. Verify the IP connectivity to the Fault Monitoring server using “ping.” 4. Verify that SNMP port is not blocked or fire-walled in the IP network. 5. Initiate an Alarm and confirm the trap is received by external Fault Monitoring server. For example: Access the VAP Service RF sub-tab (see section 8 .3). Unmasked VAP Faulty alarm Verify that the alarm is unmasked. Set the Service Control parameter to Off. Confirm the trap is received by external Fault Monitoring server. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 67 Appendices Traps This section lists the MobileAccessVE Dual-Band Controller and Access Pod Traps. VE Control Unit (VCU) Traps No Trap Name Trap Description vcuChannel_1_DLPowerLow Input RF power is Low (or no signal) vcuChannel_1_DLPowerHigh Input RF power is above the max expected Pin vcuChannel_1_ServiceOff Service is off vcuChannel_2_DLPowerLow Input RF power is Low (or no signal) vcuChannel_2_DLPowerHigh Input RF power is above the max expected Pin vcuChannel_2_ServiceOff Service is off vcuFaulty VCU HW is faulty vcuOverTemperature Temperature is above threshold vcuAdjustment Adjustment is failed 10 vcuMismatchType VCU service is different than VAP services VE Access Pod (VAP) Traps No Trap Name Trap Description vapAdjustment when adjustment is failed vapFaulty when VAP HW is faulty vapOverTemperature when temperature is above threshold LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 68 Troubleshooting VE Connections in Central Ethernet Source Topologies This section describes the VE site installation for sites whose Ethernet services are provided from a single Ethernet source in the communication room and distributed throughout the site by daisy-chaining Ethernet switches from the central source. In VE installation, any switch located in the path between the VCU and the VAPs will block the wireless signals: The Bypass option allows bypassing the switch by enabling the transport Ethernet signals over the cable connecting the Master VCU to the slave VCU. (In a typical VE the cable between the Master and Slave VCUs is a dedicated CAT-6 cable used only for VE). The Ethernet signals are combined with the wireless signals at the master VCU, separated at the slave VCU and connected via the Bypass port to the switch. The wireless signals are then re-combined by the slave VCU with the Ethernet signals (from the Ethernet Switch Ports) and transported to the VAPs and connected PCs. LTE 700 MHz MobileAccessVE Instant Coverage Solution User Manual 69
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