Crestron Electronics ST-1550C SmarTouch Remote Control User Manual Image2

Crestron Electronics Inc SmarTouch Remote Control Image2

User manual

Crestron ST-1550 & ST-1550C SmarTouch STS TouchpanelsOperations Guide - DOC. 5803 Contents •• iContentsSmarTouch STS: Touchpanels 1Introduction ...............................................................................................................................................1Software......................................................................................................................................2Leading Specifications.............................................................................................................2Configuring the Touchpanel (Advanced Settings Screen).................................................................3Daylight Savings.......................................................................................................................4Power Up On Last Page...........................................................................................................4Interface......................................................................................................................................4Internal Scheduler .....................................................................................................................................5Button Sequence Development ..............................................................................................5Scheduling a Sequence/Button Press ....................................................................................6The Schedule System Display ................................................................................................8Touchpanel as Part of SmarTouch STS ................................................................................................8Touchpanel as Part of Cresnet System..................................................................................................9Programming with SIMPL™ Windows............................................................................9How the Program Works.........................................................................................................9How to Create the Program...................................................................................................10Loading a Program..................................................................................................................12Reserved Join Numbers .........................................................................................................13Problem Solving......................................................................................................................................15Troubleshooting......................................................................................................................15Further Inquiries......................................................................................................................16Return and Warranty Policies...............................................................................................................17Merchandise Returns / Repair Service ................................................................................17CRESTRON Limited Warranty ...........................................................................................17
Crestron ST-1550 & ST-1550C SmarTouch STS TouchpanelsOperations Guide - DOC. 5803 SmarTouch STS: Touchpanels •• 1SmarTouch STS: TouchpanelsIntroductionThis Operations Guide supports and addresses the attributes of the SmarTouch STSTouchpanels (herein referred to as the touchpanel) that are beyond the scope of theSmarTouch STS Touchpanel User’s Operations Guide (latest revision of Doc. 5804).The two guides combined provide details of the touchpanel whether it is used ineither a Cresnet remote control system or as part of the SmarTouch STS. Peruse theinformation in the User’s Guide, before furnishing it to the end user.NOTE: It is not necessary to provide this Operations Guide to the end user.
SmarTouch STS Touchpanels Crestron ST-1550 & ST-1550C2 •• SmarTouch STS: Touchpanels Operations Guide - DOC. 5803SoftwareHave a comment aboutCrestron software?Direct software related suggestionsand/or complaints to Crestron viaemail (software@crestron.com).Do not forward any queries to thisaddress. Instead refer to “FurtherInquiries” on page 16 for assistance.Unlimited control screen variations incorporating two and three-dimensionalgraphics and text are possible and can be created with VisionTools™ Pro (VT Pro),a design and programming Windows-based software. A set of pages which makeup a project can be designed for each application. Each touchpanel can be organizedwith the ideal, color-oriented control environment with custom control graphics:icons, two and three-dimensional buttons, and floor plans. The project is uploaded tothe touchpanel and programmed into the flash PROM. The touchpanel uses theprogrammed project until another is uploaded from the PC. The PC may bedisconnected from the control processor except when loading a program.For additional software information, refer to the help file provided with the software.A copy of the software can be obtained from the Software Downloads page(Touchpnl Library) of the Crestron website (www.crestron.com). A tutorial isprovided as a guide for the novice programmer.Leading SpecificationsThe table below provides a summary of leading specifications for the SmarTouchSTS touchpanels. Dimensions and weight are rounded to the nearest hundredth unit.Leading Specifications of the SmarTouch STS TouchpanelsSPECIFICATIONDETAILSPower Options ST-BTP Rechargeable NiCad power pack (Fully charged battery, 2800 mAh capacity, can last up to 10 days depending on touchpanel settings and usage.) AC: Domestic External Adapter12V DC, 1.0A, 120V Input (P/N PW-1210 or equivalent) AC: International External Adapter12V DC, 1.0A, 230V Input (P/N PWI-1210 or equivalent)SIMPL™ Windows®Version 1.30 or later (Note 1 and 2)CNX Operating SystemVersion 5.01.09x or laterCNX MonitorVersion 2.00 or laterCNMS, CNRACK, CNLCOMPVersion 3.16.08 or later Operating SystemST-CP Operating SystemVersion 1.29 or laterST-CP MonitorVersion 1.29 or laterVisionTools™ ProVersion 1.2 or later (Note 1)Crestron DatabaseVersion 11.7.211 or later (Note 1)Default Network ID03Default RF ID10Default Timeouts1 minute for standby2 minutes for powerdownTouchpanel Dimensions Height: 5.70 in (14.48 cm) (without battery and power pack)Width: 8.75 in (22.23 cm) Depth: 3.33 in (8.45 cm) Note 1 The latest software versions can be obtained from the Software Downloads page (Simplwin,Touchpnl, and Cresdb Libraries) of the Crestron website (www.crestron.com). New users arerequired to register in order to obtain access to the FTP site.Note 2 When programming the ST-1550 with SIMPL v1.30.01 and earlier, select ST-1500 from theDevice Library.
Crestron ST-1550 & ST-1550C SmarTouch STS TouchpanelsOperations Guide - DOC. 5803 SmarTouch STS: Touchpanels •• 3Leading Specifications of the SmarTouch STS Touchpanels (Continued)SPECIFICATIONDETAILSTouchpanel Weight Weight: 1.85 lb (0.84 kg)Touchpanel Memory 768 Kbytes flash memory (available for user programming)View Screen Dimensions Height: 3.550 in (9.017 cm) Width: 4.700 in (11.938 cm)View Screen Resolution320 x 240 pixelsView Screen LCD STN color, dot matrix type for ST-1550CFSTN Transmissive mode, dot matrix type for ST-1550View Screen Illumination Backlit fluorescentView Screen Touch Screen Resistive MembraneAs of the date of manufacture, the unit has been tested and found to comply withspecifications for CE marking.NOTE: This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to part 15 of the FCC Rules. These limits aredesigned to provide reasonable protection against harmful interference in aresidential installation. The equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions,may cause harmful interference to radio communications. However, there is noguarantee that interference will not occur in a particular installation. If thisequipment does cause harmful interference to radio or television reception, whichcan determined by turning the equipment off and on, the user is encouraged to try tocorrect the interference by one or more of the following measures:n Reorient or relocate the receiving antenna.n Increase the separation between the equipment and receiver.n Connect the equipment into an outlet on a circuit different from that to which thereceiver is connected.n Consult the dealer or an experienced radio/TV technician for help.Configuring the Touchpanel (Advanced Settings Screen)Advanced Settings Screen It may be necessary to make adjustments or configure the touchpanel toaccommodate the personal lifestyle of the end user. Descriptions for preferences andpower management settings of the touchpanel are provided in the latest revision ofthe SmarTouch STS Touchpanel User’s Operations Guide (Doc. 5804). TheAdvanced Settings button from the Preferences and Settings Menu opens theAdvanced Settings Screen, shown to the left of this paragraph.The Advanced Settings Screen contains diagnostic buttons (Display EEPROM,Display Touch Data, Firmware, Display Palette (Colorbar for ST-1550), and Self
SmarTouch STS Touchpanels Crestron ST-1550 & ST-1550C4 •• SmarTouch STS: Touchpanels Operations Guide - DOC. 5803Test) and buttons for special settings (DayLight Savings, Power Up On Last Page,and Interface). Diagnostic buttons should only be used under supervision of aCrestron technical support representative during telephone support. These optionsare numeric in nature and their interpretation is beyond the scope of this OperationsGuide. Details of the special settings buttons are discussed in the followingparagraphs. Touch the RETURN button, located at the bottom of the screen, todisplay the Preferences and Settings Menu.Daylight SavingsDaylight-Savings Screen To obtain the Daylight-Savings Screen, shown to the left of this paragraph, touch theDayLight Savings button from the Advanced Settings Screen. Two options areavailable: Set Daylight Savings Time Northern Hemisphere and Set DaylightSavings Time Southern Hemisphere. Each button can be toggled (ON/OFF states).Activating one of these buttons causes the real time clock to automatically adjust onthe appropriate dates for daylight-saving time. An activated button is indicated by achanging the button’s background color to blue (black for ST-1550). After verifyingthe setting, touch the RETURN button, located at the bottom of the screen, todisplay the Advanced Settings Screen.NOTE: If you wish to completely deactivate the daylight-saving time feature, verifythat both buttons are not activated (both assume a background color of gray).Power Up On Last PageThe state of the Power Up On Last Page button determines which screen appearsafter a power down timeout. The ON state is indicated by changing the button’sbackground color to blue (black for ST-1550). As a result, the last screen to bedisplayed reappears and restores all feedback when the touchpanel is activated after apower down timeout. If desired, touch the button to turn it OFF; the button’s textassumes the same shade as all the other buttons on the screen. The OFF statesignifies that the first page of the project appears when the touchpanel is activatedafter a power down timeout.InterfaceInterface Screen The touchpanel communicates with a ST-CP (for SmarTouch STS) or Cresnetmaster computer (for Cresnet System). The communication interface must becorrectly specified or communication does not occur. These communicationparameters must match those assigned in the software project. To set communicationparameters select the Interface button from the Advanced Settings Screen anddisplay the Interface Screen, shown to the left of this paragraph. Aftercommunication parameters have been verified, touch the RETURN button, locatedat the bottom of the screen, to save the setting and display the Advanced SettingsScreen.The CRESNET network identity number (NET ID) is displayed in the top left cornerof the Interface Screen. NET ID is only used during screen uploads to the touchpaneland is identified by the two-digit hexadecimal number. “03” is shown as an examplein the illustration and happens to be the default. The down and up arrow buttonsdecrease and increase the NET ID by one, respectively.The radio frequency identity number (RF ID) is displayed in the top right corner ofthe Interface Screen. This ID code is necessary to secure RF communications suchthat controls can be activated from the touchpanel. The RF ID must match the
Crestron ST-1550 & ST-1550C SmarTouch STS TouchpanelsOperations Guide - DOC. 5803 SmarTouch STS: Touchpanels •• 5identity code in the software program and is identified by the two-digit hexadecimalnumber (i.e., 10, 20, 30, …, F0). “10” is shown as an example in the illustration andhappens to be the default. The down and up arrow buttons decrease and increase theRF ID most significant digit by one, respectively. For more information for use withCresnet System, refer to “Touchpanel as Part of Cresnet System” on page 9.NOTE: Crestron recommends that 00 not be selected as a valid RF ID.Internal SchedulerCrestron offers an internal scheduler feature built into the touchpanel. There areactually two parts to the internal scheduler: developing a button sequence andscheduling a button sequence/function. Each part can be utilized independently ofthe other or combined. A sequence differs from the macros created from the Controlpull-down menu, because the end user can assign actions to the buttons. With properand careful project design, the end-user can easily make adjustments to the system tobetter suit his personal needs and way of life. Furthermore, the end-user can schedulean event so that it can begin at any given date and time and reoccur as programmed.An event is defined as the actions initiated by one sequence or a single buttonfunction.DEFINITIONS:Function: A single button press (join number 1 through 999) which typically triggersone or more commands to be sent from the control system.Sequence: A series of button presses that can be recorded and played back in realtime.Event: A scheduleable action, that is, either a sequence of button presses or a directbutton press (function).Schedule: A list of events that have been designated to run on specific dates at aspecific time.Button Sequence DevelopmentThe purpose of developing a button sequence is to build a consecutive order ofpreselected buttons that run in real time when a single programmed button istouched. You determine and assign the join number for the programmed button froma range of reserved join numbers. The buttons in the sequence can be chosen fromany page in the project.Obtain the latest version of VT Profrom the Software Downloads page(Touchpnl Library) of the Crestronwebsite (www.crestron.com).Sequences + Scheduler PageThere are two buttons with reserved join numbers that must be touched whendeveloping a sequence. These buttons exist on the Sequences + Scheduler page inthe SmarTouch Wizard templates, “st-1550/c basic template.vtp” (included with theCrestron database), shown to the left of this paragraph. Copy or redraw these buttonsto another page so that the end user can use them as needed. One button, “StartSequence Learn”, initiates the “learning” function and the other, “Finish/CancelLearn”, terminates it. Complete the following steps to assign a programmable buttonto a button sequence. It is assumed that the “Start Sequence Learn”, “Finish/CancelLearn”, and programmable buttons as well as the buttons to be included in thesequence exist in the project available to the end user.
SmarTouch STS Touchpanels Crestron ST-1550 & ST-1550C6 •• SmarTouch STS: Touchpanels Operations Guide - DOC. 58031. Touch the Start Sequence Learn button (reserved join number =3072).Learn Sequence #1 Page 2. Touch the programmable button. Its join number must be within thereserved join number range from 3200 to 3327. In “st-1550/c basictemplate.vtp”, a number of programmable buttons with reserved joinnumbers were grouped onto a single page, Learn Sequence #1, asshown to the left of this step.3. Touch the Hit Here to Learn button at the bottom of the screen. Theopening menu of the project appears so that you can select buttons toadd to the sequence.4. Touch the buttons in the sequence at the same speed that you wouldlike to be replicated. These buttons can be from any page in the project.5. Each page in In “st-1550/c basic template.vtp” has a SEQ + SCHEDbutton. Use this button to return to the Sequences + Scheduler pageafter touching all the buttons in the sequence.6. Touch the Finish/Cancel Learn button (reserve join number = 3073)from the Sequences + Scheduler page.Scheduling a Sequence/Button PressSchedule Event #2 Page The purpose of scheduling a sequence or button is to initiate an event at aprogrammed date and time. The programmed date and time is defined as theactivation time. It is assumed that the sequence has been developed as described inthe previous paragraph or the preferred button initiates a function. A ScheduleEvent button (found on the Sequences + Scheduler page in “st-1550/c basictemplate.vtp”) has a reserved join number (3424) and must be touched prior topressing the button to be scheduled. A “scratch” schedule laid out on the ScheduleEvent #2 page, shown to the left of this paragraph, is made available so that the time,date, and cycle of the event can be entered.There are a number of fields on this page that can be set by selecting the AdjustTime, Adjust Date, or Set Cycle buttons. Each of these buttons opens another page.Once the “scratch” schedule information is assigned, it must be transferred to one ofthirty possible scheduled events. The Select Schedule button on the Schedule Event#2 page opens the Schedule Event #3A page and permits the end-user to save theschedule. Complete the following steps to schedule a sequence or button.Sequences + Scheduler Page 1. Touch the Schedule Event button (reserve join number = 3424) fromthe Sequences + Scheduler page, shown to the left of this step.
Crestron ST-1550 & ST-1550C SmarTouch STS TouchpanelsOperations Guide - DOC. 5803 SmarTouch STS: Touchpanels •• 7Schedule Event #1 Page 2. Touch any button with a digital join number. Button may be one thathas a programmed sequence or one that initiates a specific function(join number 1 through 999). In this example, the available buttons aresequence buttons that are available from the Schedule Event #1 page,shown to the left of this step. NOTE: If the activation time is close to the current time, touch the SetEvent Time To Current Time button (join number 3360) to set the“scratch” schedule time and date to the current time. Then use theincrement/decrement buttons as described in the next step to makeadjustments.Schedule Event #2A Page with TimeAdjust Subpage Open 3. To set the activation time for the event, touch the Adjust Time buttonto open a subpage titled Time Adjust on the Schedule Event #2A page,shown below. Use the increment/decrement buttons to increase anddecrease the hours, minutes, and seconds of the event. Each of thesebuttons have reserved join numbers.4. Touch the Hide Time Controls button to close the subpage when theactivation time for the event is set.Schedule Event #2A Page with DateAdjust Subpage Open 5. To set the activation date for the event, touch the Adjust Date buttonto open a subpage titled Date Adjust on the Schedule Event #2A page,shown to the left of this step. Use the increment/decrement buttons toincrease and decrease the year, month, and day of the event. Each ofthese buttons have reserved join numbers.6. Touch the Hide Date Controls button to close the subpage when theactivation date for the event is set.Schedule Event #2A Page with CycleAdjust Subpage Open 7. The cycle of the event determines how often it occurs. To set the cyclefor the event, touch the Set Cycle button to open a subpage titled CycleAdjust on the Schedule Event #2A page, shown to the left of this step.Available options for how often an event can occur are: Off (neveroccurs), Once, Daily, Weekly, Weekdays, and Weekends. Each ofthese buttons have reserved join numbers.8. Touch the Hide Cycle Controls button to close the subpage when theactivation cycle for the event is set.Schedule Event #3A Page 9. The event time and date have been properly set up in the “scratch”schedule. Touch the Select Schedule button to open the ScheduleEvent #3A page, shown to the left of this step. Notice that this page hasfive schedules defined on the screen. To gain access to five moreschedules, touch the “More” button.10. Determine the schedule that you want to use and touch that line. Thenew schedule time, date, cycle, and join number appear automatically.The event is now scheduled.
SmarTouch STS Touchpanels Crestron ST-1550 & ST-1550C8 •• SmarTouch STS: Touchpanels Operations Guide - DOC. 5803The Schedule System DisplayThe schedule system display appears because of the command text specifier “N”.This command text is written in a border or button in the following format:`N{Schedule Number},{Specifier}The available schedule numbers are 0 through 31, where schedule 0 is the “scratch”schedule. Refer to the table below for a description of the specifiers.Table of SpecifiersSPECIFIER MEANING NOTES0Seconds0 to 591Minutes0 to 592Hours24 Hour Time, 0 to 233Day of the Month1 to 314Month1 to 125Year4 Digit, i.e., 1996 6Weekday0 to 67Day of the Year0 to 365 8Hours12 Hour Time, 1 to 12912 Hour Time TypeAM or PM 10 Month 3 Characters: JAN, FEB, MAR, APR, MAY, JUN, JUL, AUG, SEP, OCT, NOV, DEC11 Day of the Week 3 Characters: SUN, MON, TUE, WED, THU, FRI, SAT12 Type of Schedule Cycle Type: OFF, ONCE, DAILY, WEEK, WKDAY, WKEND13Join Number for that ScheduleEXAMPLE: To show the type of cycle for schedule #1, the command text in aborder or button would look like:`N1,12NOTE: As with all command text, formats as that shown above are the only textallowed in the border or button.Touchpanel as Part of SmarTouch STSThis section of this Operations Guide and the next is to remind the reader that thetouchpanel provides user interface in either the Cresnet System or SmarTouch STS.If the touchpanel is to be part of the SmarTouch STS, refer to the latest revision ofthe SmarTouch STS Touchpanel User’s Operations Guide (Doc. 5804) fordescriptions regarding the system’s equipment and how to connect the panel inprogramming and operation modes.
Crestron ST-1550 & ST-1550C SmarTouch STS TouchpanelsOperations Guide - DOC. 5803 SmarTouch STS: Touchpanels •• 9Touchpanel as Part of Cresnet SystemThis section of the Operations Guide only applies to those using the touchpanel in aCresnet System. It provides descriptions regarding programming via SIMPLWindows and details on how to connect the panel to load a program.Programming with SIMPL™ WindowsNOTE: Graphical touchscreen design is accomplished using VisionTools Pro (VTPro). VT Pro is a Windows compatible software package for creating Crestrontouchpanel screen designs. Refer to “Software” on page 2 for additional detailsregarding VT Pro.SIMPL (Symbol Intensive Master Programming Language) is an easy-to-useprogramming language that is completely integrated and compatible with allCrestron system hardware. The objects that are used in SIMPL are called symbols.SIMPL Windows offers drag and drop functionality in a familiar Windows®environment.SIMPL Windows is Crestron Electronics' software for programming Crestron controlsystems. It provides a well-designed graphical environment with a number ofworkspaces (i.e., windows) in which a programmer can select, configure, program,test, and monitor a Crestron control system.The next two subsections describe a sample SIMPL Windows program that utilizes atouchpanel. The first subsection details how the sample program works with a textualdescription and block diagram. The second subsection provides a broad descriptionof how to actually create the SIMPL Windows program.NOTE: The following description assumes that the reader has knowledge of SIMPLWindows. If not, please refer to the extensive help information provided with thesoftware.NOTE: There is no need to recreate the sample SIMPL Windows program. Asimilar copy of this program is available from Crestron’s ControlCD (version 5.1 andlater) or the Software Downloads page (Examples Library) of the Crestron website(www.crestron.com). Search for the ST-1550C.SMW project in the SIMPLWindows Example Base.How the Program WorksA basic STS Touchpanel SIMPL program is shown on the next page in blockdiagram form. For this example, the ST-1550C is the user interface in a relay-controlled lighting system with four preset scenes and an OFF scene. To activate ascene, the corresponding relay on the built-in low voltage relay card in the CNMSX-PRO must be latched. To turn the scene off, use the clear function of theINTERLOCK symbol to open all relays.
SmarTouch STS Touchpanels Crestron ST-1550 & ST-1550C10 •• SmarTouch STS: Touchpanels Operations Guide - DOC. 5803Block Diagram of ST-1550CHow to Create the ProgramConfiguration ManagerUse the Configuration Manager workspace (Project | Configure System) in SIMPLWindows to select and configure all the devices that need to be included into thesystem. For this example, add a CNRFGWA and ST-1550C to the system. The NETID of the CNRFGWA is set to 24 and the the RF ID of the ST-1550C is set to 10,shown below.NOTE: Consult the “Leading Specifications” on page 2 for the correct version ofSIMPL Windows. If using an early version of SIMPL Windows, Crestronrecommends a SIMPL Windows and operating system upgrade. The latest versioncan be obtained from the Software Downloads page (Simplwin Library) of theCrestron website (www.crestron.com). New users are required to register in order toobtain access to the FTP site.System View of the CNRFGWA NET ID Assignment in SIMPL Windows’ ConfigurationManager
Crestron ST-1550 & ST-1550C SmarTouch STS TouchpanelsOperations Guide - DOC. 5803 SmarTouch STS: Touchpanels •• 11When the ST-1550C is dropped onto the CNRFGWA, the RF ID default address (10)is automatically assigned. Verify or reassign in the Detail System View, shown afterthis paragraph. Notice that unused slots are hidden.Detail System View of the ST-1550C RFID Assignment in SIMPL Windows’ ConfigurationManagerProgramming ManagerUse the Programming Manager workspace (Project | Program System) in SIMPLWindows to select symbols and assign their respective signals. For this example, thetouchpanel symbol was added automatically when the device was added to thesystem in the Configuration Manager workspace. Expand the Network Modulesfolder and double click on the ST-1550C for a detail view (alternatively CTRL+D ordrag and drop into Detail View). Assign signals as shown after this paragraph.Detail View of the ST-1550C in SIMPL Windows’ Programming ManagerExpand the Central Control Modules folder. Double click on the Slot-07 icon for adetailed view of the built-in relay (alternatively CTRL+D or drag and drop intoDetail View). Assign signals as shown after this paragtraph.Detail View of the CNMSX-PRO Built-In Relay in SIMPL Windows’ ProgrammingManagerAll logic symbols necessary for the SIMPL Windows program must be added fromthe Symbol Library in the Programming Manager workspace. In this example, dragand drop one Interlock symbol from the Memory folder into the Logic folder inProgram View. Expand the Logic folder to display the Interlock symbol integrated
SmarTouch STS Touchpanels Crestron ST-1550 & ST-1550C12 •• SmarTouch STS: Touchpanels Operations Guide - DOC. 5803into this program. View the symbol in detail view (alternatively CTRL+D or dragand drop into Detail View). Assign signals as shown below.Detail View of an Interlock in SIMPL Windows’ Programming ManagerLoading a ProgramREMINDER: Every network device within the Cresnet requires a unique identitycode (NET ID). These codes recognized by a two-digit hexadecimal number from 03to FE. Matching NET IDs between touchpanel and VT Pro program is required ifnew touchpanel screens are to be loaded.To load a program, refer to the figures shown after this paragraph for typicalconnection diagrams. Complete the following steps provided to ensure properconnection to the system.Typical Connection Diagram when Loading a Program from the ST-CP15710 (PART OF ST-PK)PCCONTROLSYSTEMSERIALPORT15717 (PART OF ST-PK)USE ADAPTER(PART OF ST-PK)TOUCHPANELAC POWER PACK(CRESTRON MODELOR EQUIVALENT)NOTE:UNITS IN THIS ILLUSTRATION ARE NOT DRAWN TO SCALE.Typical Connection Diagram when Loading a Program from the CNMSXPCNOTE:UNITS IN THIS ILLUSTRATION ARE NOT DRAWN TO SCALE.TOUCHPANELST-CBL (SOLD SEPARATELY)CONTROLSYSTEM SERIALPORTAC POWER PACK(CRESTRON MODELOR EQUIVALENT)
Crestron ST-1550 & ST-1550C SmarTouch STS TouchpanelsOperations Guide - DOC. 5803 SmarTouch STS: Touchpanels •• 13NOTE: If the control system in use has a 4-pin network connector rather than amodular (RJ11-type) NET connector, use a ST-CBL (sold separately) or make acable. Refer to the cable specifications, shown after the following steps.1. Before making any connections to the touchpanel, verify that controlsystem is properly connected to the PC (using cable 15717 and adapter)and powered on.2. Attach the stereo connector end of the programming cable, part number15710, to the touchpanel.3. Attach the RJ11 connector end of the programming cable, part number15710, to the connector labeled NET on the control system.4. Attach the appropriate Crestron external AC power pack or equivalentto touchpanel and plug into outlet.5. Use Crestron VT Pro software to upload the panel design project to thetouchpanel. Refer to the software help file for upload settings.6. After the touchpanel has been programmed, disconnect theprogramming cable. The touchpanel communicates with the controlsystem via RF signals.Programming Cable SpecificationsReserved Join NumbersA reserved join number is a feature of the software that enables a designer to create abutton on a touchpanel page that completes a predetermined function. The table afterthis paragraph provides a list of reserved join numbers available within SIMPLWindows software.NOTE: Many touchpanel configuration “shortcuts” are available via the software.A button can be created on a page that either calls up the Preferences Menu, rampscontrast, adjusts brightness, etc., via reserved join numbers.
SmarTouch STS Touchpanels Crestron ST-1550 & ST-1550C14 •• SmarTouch STS: Touchpanels Operations Guide - DOC. 5803Reserve Join Numbers for SmarTouch STS TouchpanelJOIN NUMBER FUNCTION VALUE1015PowerOff1016Stand byOn1017BrightnessLow1018BrightnessMedium1019BrightnessHigh1023ContrastUp1024ContrastDown1035Reboots the System *N/A1036Discharges ST-BTP **N/A1120 - 1123Digital Battery BargraphGauge Bottom (1120) to Gauge Top (1123)1160Keyclick VolumeUp1161Keyclick VolumeDown1172KeyclickOn1173KeyclickOff3072SchedulerStart Learn3073SchedulerEnd Learn3074 SchedulerIncrement Seconds3075SchedulerDecrement Seconds3076Time & Date AdjustmentIncrement Minutes3077Time & Date AdjustmentDecrement Minutes3078Time & Date AdjustmentIncrement Hours3079Time & Date AdjustmentDecrement Hours3080Time & Date AdjustmentIncrement Days3081Time & Date AdjustmentDecrement Days3082Time & Date AdjustmentIncrement Months3083Time & Date AdjustmentDecrement Months3084Time & Date AdjustmentIncrement Years3085Time & Date AdjustmentDecrement Years3200 - 3327SchedulerProgrammable Buttons3360 Time & Date Adjustment Set Scratchpad Time & Date to Touchpanel's Current Time & Date3361Time & Date AdjustmentSave Settings3362 - 3423Scheduler (Odd Join Numbers Most Commonly Used)Even #s: Copy Schedule to Scratchpad Odd #s: Copy Scratchpad to Schedule (i.e., 3362: Copy Schedule 1 to Scratchpad 3363: Copy Scratchpad to Schedule 1)3424SchedulerSelect Event Button* Holding a button (assigned with join number 1035) for more than five seconds places the touchpanel into "setup mode". Use this mode to configure the touchpanel.** While discharging, the touchpanel backlight is set to maximum and the timeouts are disabled.NOTE: If designing an analog battery gauge bargraph, it can be displayed with anyof the standard command text on analog channel 2. Therefore, `A2 displays thegauge as a bargraph that fills bottom to top. `D2 displays a bargraph that fills left toright (as designed in the “st-1550/c basic template.vtp” project). Obtain the latestversion of VT Pro from the Software Downloads page (Touchpnl Library) of theCrestron website (www.crestron.com). New users are required to register in order toobtain access to the FTP site.
Crestron ST-1550 & ST-1550C SmarTouch STS TouchpanelsOperations Guide - DOC. 5803 SmarTouch STS: Touchpanels •• 15Problem SolvingTroubleshootingThe table below and on the next page provides corrective action for possible troublesituations. If further assistance is required, please contact a Crestron technicalsupport representative.SmarTouch STS Touchpanel ToubleshootingTROUBLE POSSIBLE CAUSE(S)CORRECTIVE ACTIONProject can not be Touchpanel has powered down. Power panel with power pack when programming and uploading project.uploaded to the touchpanel.NET ID on touchpanel is improperly set. Verify that NET ID match. Refer to "Interface" in this Operations Guide and NET ID parameters assigned in the program. Project can not be uploaded to touchpanel: 1. Screen is black.Touchpanel is in standby or powered down. Touch the touchpanel to display a screen. Verify that the panel has power supplied to it, either battery or power pack. 2. Checking communica- tions error.Incorrect COM port specified. Verify upload preferences is set to the COM port being used to communicate to the control system. Verify upload preferences specifies RACK (not the PANEL) as target of the upload. 3. Checking panel type error. NET ID for panel and VT Pro project NET ID do not match. Verify that panel NET ID matches the NET ID set in the VT Pro program. Refer to "Interface" in this Operations Guide. Wrong screens appear on touchpanel. Screens were not uploaded. Upload screens as described in the help files found in VT Pro. Touchpanel does not No power to the touchpanel. Confirm that power pack is attached or batteries are installed. function. Touchpanel is incorrectly calibrated. Select the Calibration button from the Preferences and Settings Menu to enter "calibration mode". If the Calibration button cannot be reached, complete the following steps. Remove power (battery and/or power pack). Reapply power while holding finger to the touchscreen for approximately 10 seconds. During this short period, the words "SETUP MODE" appear as does the Opening Screen. Touch the Opening Screen and select the Calibration button from the Preferences and Settings Menu to enter "calibration mode".Touchpanel is not communicating to the control system.Poll the network (F4 in either VT Pro or SIMPL Windows) to verify communication.
SmarTouch STS Touchpanels Crestron ST-1550 & ST-1550C16 •• SmarTouch STS: Touchpanels Operations Guide - DOC. 5803SmarTouch STS Touchpanel Toubleshooting (Continued)TROUBLE POSSIBLE CAUSE(S)CORRECTIVE ACTIONTouchpanel does not function and RF LED on ST-CP illuminates, but COM or IR LEDs do not illuminate. Touchpanel RF ID is not set to match the RF ID assigned in the SmarTouch system program. Verify that RF ID match. Refer to "Interface" in this Operations Guide and RF ID parameters assigned in the program. Touchpanel display is Standby or power down timeout has elapsed. Touch screen to reactivate.dark. Power is not applied to the touchpanel.Verify that power is properly applied and all connections are made. Touchpanel display is dark or too light.Screen brightness or contrast is improperly set. Hold a finger to the touchscreen for more than 10 seconds as power is applied. The display sets the brightness and contrast to a safe value. Touchpanel exhibits slow operation.Compressed graphics take time to decompress. If there are no memory problems, decompressed graphics decrease the drawing time of panel pages.Further InquiriesIf after reviewing this Operations Guide for the SmarTouch STS Touchpanel, youcannot locate specific information or have questions, please take advantage ofCrestron's award winning technical support team by calling:• In the US and Canada, call Crestron’s corporate headquarters at1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.• In Europe, call Crestron International at +32-15-50-99-50.• In Asia, call Crestron Asia at +852-2341-2016.• In Latin America, call Crestron Latin America at +525-574-15-90.For local support from exclusive Crestron factory-trained personnel call:• In Australia, call Soundcorp at +613-941-61066.• In New Zealand, call Amber Technologies at +649-410-8382.
Crestron ST-1550 & ST-1550C SmarTouch STS TouchpanelsOperations Guide - DOC. 5803 SmarTouch STS: Touchpanels •• 17Return and Warranty PoliciesMerchandise Returns / Repair Service1. No merchandise may be returned for credit, exchange, or servicewithout prior authorization from CRESTRON. To obtain warrantyservice for CRESTRON products, contact the factory and request anRMA (Return Merchandise Authorization) number. Enclose a notespecifying the nature of the problem, name and phone number ofcontact person, RMA number, and return address.2. Products may be returned for credit, exchange, or service with aCRESTRON Return Merchandise Authorization (RMA) number.Authorized returns must be shipped freight prepaid to CRESTRON,Cresskill, N.J., or its authorized subsidiaries, with RMA number clearlymarked on the outside of all cartons. Shipments arriving freight collector without an RMA number shall be subject to refusal. CRESTRONreserves the right in its sole and absolute discretion to charge a 15%restocking fee, plus shipping costs, on any products returned with anRMA.3. Return freight charges following repair of items under warranty shallbe paid by CRESTRON, shipping by standard ground carrier. In theevent repairs are found to be non-warranty, return freight costs shall bepaid by the purchaser.CRESTRON Limited WarrantyCRESTRON ELECTRONICS, Inc. warrants its Cresnet products, denoted by a"CN" prefix model number, to be free from manufacturing defects in materials andworkmanship for a period of three (3) years from the date of shipment to purchaser.Disk drives and any other moving or rotating mechanical parts are covered for aperiod of one (1) year. CRESTRON warrants all its other products for a period ofone year from the defects mentioned above, excluding touchscreen displaycomponents which are covered for 90 days. Incandescent lamps are completelyexcluded from Crestron's Limited Warranty. CRESTRON shall, at its option, repairor replace any product found defective without charge for parts or labor. Repaired orreplaced equipment and parts supplied under this warranty shall be covered only bythe unexpired portion of the warranty.CRESTRON shall not be liable to honor warranty terms if the product has been usedin any application other than that for which it was intended, or if it has beensubjected to misuse, accidental damage, modification, or improper installationprocedures. Furthermore, this warranty does not cover any product that has had theserial number altered, defaced, or removed.This warranty shall be the sole and exclusive remedy to the purchaser. In no eventshall CRESTRON be liable for incidental or consequential damages of any kind(property or economic damages inclusive) arising from the sale or use of thisequipment. CRESTRON makes no other warranties nor authorizes any other party tooffer any warranty, expressed or implied, including warranties of merchantability forthis product. This warranty statement supersedes all previous warranties.Trademark InformationAll brand names, products names, and trademarks are the sole property of their respective owners.Windows is a registered trademark of Microsoft Corporation. Windows95, Windows98 and WindowsNTare trademarks of Microsoft Corporation.

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