Cross Match Technologies SENTRY1 Mobile Biometric Device User Manual Sentry A4

Cross Match Tecnologies, Inc. Mobile Biometric Device Sentry A4

Users Manual

Crossmatch™Verifier® SentryOperator Manual
Part Number 870391 V1.0© Copyright, 2014 Cross Match Technologies, Inc. All rights reserved. Specifications are subject to change without prior notice. Verifier is a registered trademark, and Crossmatch is a trademark, of Cross Match Technologies, Inc. All other trademarks are the property of their respective owners. No portion of this guide may be reproduced in any form without the express written permission of Cross Match Technologies, Inc.
i ContentsIntroductionHow this book is arranged .......................................................................................... 1Standards ................................................................................................................. 1Glossary ................................................................................................................... 2Specifications for the Sentry ...................................................................................... 2Accessories for the Sentry ......................................................................................... 3FCC Statement ........................................................................................................... 3Industry Canada ........................................................................................................ 3Certification identifiers for wireless modules ............................................................... 4Recycling information ................................................................................................ 4Battery disposal .................................................................................................... 4WEEE Directive .......................................................................................................... 4DescriptionThe front of the Sentry ............................................................................................... 6The left side of the Sentry .......................................................................................... 7The right side of the Sentry ........................................................................................ 8The back of the Sentry ............................................................................................... 9The top of the Sentry ................................................................................................ 10The bottom of the Sentry ........................................................................................... 10Use the SentryStart the Sentry ....................................................................................................... 11Stop the Sentry ........................................................................................................ 12Scan a Contact Card .................................................................................................. 13Scan a Contactless Card ............................................................................................ 14Read an ePassport .................................................................................................... 16Capture and verify the biometrics .............................................................................. 17Capture a photograph................................................................................................ 18Read a barcode ........................................................................................................ 18MaintenanceRemove the battery ................................................................................................... 21Install the battery .................................................................................................... 22Insert a SAM card ..................................................................................................... 22Remove a SAM card .................................................................................................. 22Insert the SIM card ................................................................................................... 23Remove the SIM card ................................................................................................ 23Insert the Micro SD card ........................................................................................... 23Remove the Micro SD card ......................................................................................... 24Find the Product Label .............................................................................................. 24Replace the fingerprint sensor ................................................................................... 24Customer CareTechnical Support ..................................................................................................... 25
ii Verifier® Sentry Operator Manual 870391 V1.0E-mail ..................................................................................................................... 25Telephone and facsimile ............................................................................................ 25Return and repair of the Sentry .................................................................................. 26Delivery costs .......................................................................................................... 26Contact information .................................................................................................. 26WarrantyLIMITED WARRANTY .................................................................................................. 27IndexContents
iiiFiguresFigure 1: The front of the Sentry ............................................................................. 6Figure 2: The left side of the Sentry ........................................................................ 7Figure 3: The right side of the Sentry ...................................................................... 8Figure 4: The back of the Verifier® Sentry ............................................................... 9Figure 5: The top of the Verifier® Sentry ................................................................. 10Figure 6: The bottom of the Verifier® Sentry ........................................................... 10Figure 7: The Sentry battery compartment (battery removed) .................................... 21
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vTablesTable 1: Glossary ................................................................................................... 2Table 2: Specifications ........................................................................................... 2Table 3: Biometric / Credential Capture .................................................................... 2Table 4: Applications .............................................................................................. 3Table 5: Accessories ............................................................................................... 3Table 6: The front of the Sentry ............................................................................... 6Table 7: The left side of the Sentry .......................................................................... 7Table 8: The right side of the Sentry......................................................................... 8Table 9: The back of the Sentry ............................................................................... 9Table 10: The top of the Verifier® Sentry ................................................................. 10Table 11: The bottom of the Verifier® Sentry ............................................................ 10Table 12: Items on the Sentry desktop ..................................................................... 11Table 13: Items in the Sentry battery compartment ................................................... 21Table 10: The bottom of the Sentry 17
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1IntroductionHow this book is arranged• “Introduction” describes this book and its contents.• “Description” describes the Verifier® Sentry and its features. You learn how to start the device.• “Use the Sentry” describes how to use the Verifier® Sentry to capture the biometric information.• “Maintenance” how to perform normal maintenance on the Verifier® Sentry.• “Customer Care” contains the information about technical assistance for the Verifier® Sentry and lists the contact numbers for Crossmatch.• “Warranty” contains the Crossmatch warranty for the Verifier® Sentry.StandardsThe following standards are used in this book:•Bold UPPERCASE text, bold lowercase text or tilted text identify important information. Special information can appear in a Note, Caution or Warning.NoteA Note contains additional information. To ignore a note can cause a delay, There is no mechanical damage or personal injury.CautionA Caution contains a method to prevent the loss of data or damage to equipment.WarningA Warning indicates that the loss of data or personal injury can occur.
2Verifier® Sentry Operator Manual 870391 V1.0IntroductionIntroductionGlossarySpecifications for the SentryTable 1 GlossaryTerm Definition3G The third generation of cellular mobile phone and data communication standards, featuring higher bandwidth for web-based applications and video.NoteIn the Sentry, the 3G cellular modem transmits data. The Sentry does not transmit voice. Auto Capture A Crossmatch technology that captures an acceptable fingerprint without action from the user.Bluetooth A short-range radio technology that makes easy the following types of communications:• The communications between internal devices• The communications between devices and the Internet• The synchronization of data between internal devices and other computersFlat fingerprint A name for a fingerprint captured with the fingertip pressed on the platen. The Sentry captures flat fingerprints.GPS The Global Positioning System of satellites that can accurately find a GPS transceiver.Platen The surface where you put the fingers to capture the fingerprints.USB The Universal Serial Bus (USB) is a standard method to connect electronic devices.User The user captures the biometric and personal information. Another name is the operator.Wi-Fi Wireless local area network technology using the 802.11 standard. The Verifier Sentry can not be the access point for a Wi-Fi hotspot. One network connection (Wi-Fi or Cellular) is allowed. When the primary connection is active, the secondary connection is not activeTable 2 SpecificationsCategory DescriptionMain Processor ARM® Cortex-A9™ based iMX6 by Freescale™Operating System Android® 4.2.2Memory 8GB Storage + 1GB DDR RAM; Internal eMMC slot to expand memoryWeight 4lbs (630g)Dimensions 7 in (208 mm) by 3.7 in (94 mm) by 1.25in (32 mm)Operating Temperature 14°F to 122 °F (-10 °C to 50 °C)Humidity Range 10% to 90% non-condensing; Splash-resistant, IP65Power Removable battery, 8-hour operationRuggedized standards MIL-STD-810GExternal interfaces USB-OTG (On The Go), Docking Station and Accessory.Wireless Communications Bluetooth® 4.0, Wireless LAN 802.11b/g/n; Cellular Connectivity 3GDisplay 4.3 in, 800x480 WVGA display with projective capacitive touch panelTable 3 Biometric / Credential CaptureCategory DescriptionFingerprint 500 ppi, FAP 30 PIV-certified single finger sensorCamera 5MP Auto Focus, Auto Flash
3IntroductionAccessories for the SentryFCC StatementFCC ID#: Q9YSENTRY1This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense.Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.FCC RF exposure requirements:Warning: Changes or modifications not expressly approved by the manufacturer, could void the user's authority to operate the equipment.Industry CanadaIC: 7944B_SENTRY1This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.“Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempt du licence. L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.”Smart Card (contact or contactless) ISO / IEC 7801 (CAC, PIV, TWIC,14443-A, 14443-B, 15693, NFCIP-1, NFCIP-2, MIFARE, FeliaCa)Bar Code Reading 1D / 2D (PDF 417, Code 39)ePassport ICAO 9303 - MRZ, NFCTable 4 ApplicationsCategory DescriptionSDK’s Verifier Sentry EssentialsTable 5 AccessoriesAccessory DescriptionDocking Station The Docking Station can charge two batteries, one in the Sentry and one in the battery charger compartment. The docking station has one Ethernet connector and four USB connectors.Table 3 Biometric / Credential CaptureCategory Description
4Verifier® Sentry Operator Manual 870391 V1.0IntroductionIntroductionCertification identifiers for wireless modulesWi-Fi/Bluetooth : TiWi-BLEFCC ID: Q9YSENTRY2IC ID: 7944B-SENTRY2Cellular: PHS8-P(USA) FCC ID#: Q9YSENTRY3(Canada) IC ID#: 7944B-SENTRY3Recycling informationCrossmatch recommends that customers dispose of their used computer hardware, monitors, printers and other peripherals in an environmentally sound manner. Potential methods include reuse of parts or whole products and recycling products, components and/or materials.Battery disposalBatteries should be recycled in accordance with the laws governed by your Country, State or County. In the US, please refer to the EPA guidelines for guidelines for the disposal of hazardous waste material at http://www.epa.gov/epawaste/hazard/index.htm.Take batteries to your local Hazardous Waste Collection Facility for disposal. To find the nearest recycling facility in the US, go to http//earth911.com and enter your postal ZIP code.• DO NOT EXPOSE TO FIRE OR HIGH TEMPERATURES (140 °F/60 °C)• DO NOT DISASSEMBLE• DO NOT SHORT THE TERMINALSWEEE DirectiveThe following is the test of the Waste Electrical and Electronic Equipment (WEEE) Directive.In the European Union, this label indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility to enable recovery and recycling. The Crossmatch WEEE Registration number is 60744969.
5DescriptionTHIS CHAPTER DESCRIBES THE VERIFIER® SENTRY AND THE FEATURES THAT YOU CAN USE TO CAPTURE THE BIOMETRIC INFORMATION.The Verifier® Sentry is a portable identification and verification device that provides many methods to capture personal and biometric information. Strong design, small size and light weight makes the device easy to use in the field. The device can scan CAC/PIV, Contact and Contactless smart cards. The Verifier® Sentry can read the Machine Readable Zone (MRZ) on an ePassport and read the chip embedded in the passport.
6Verifier® Sentry Operator Manual 870391 V1.0IntroductionDescriptionThe front of the SentryFigure 1 The front of the SentryThe front of the Sentry contains the features that allow the operator to monitor the state of the device. The following table describes the features.Table 6The front of the SentryDescription1The finger is pressed on the platen surface to capture the fingerprint.2The speaker.3The Capacitive Touch Screen is sensitive to contact by a finger or a capacitive stylus.4When the battery accepts a charge, the Charge indicator illuminates. • A Red light indicates 500 mA of electricity is supplied to the Sentry. This current the amount required to operate the Sentry, but less than the amount required to charge the Sentry.• An Amber light indicates 1500 mA of electricity is supplied to the Sentry. • A Green light indicates the Sentry is supplied the correct amount of electricity by the Docking Station. This arrangement allows the device to operate and accept the fastest rate of charge.5The microphone.6The Status indicator. The Android hardware API controls this LED.152346
7DescriptionThe left side of the SentryFigure 2 The left side of the SentryThe following table describes the left side of the Sentry.Table 7The left side of the SentryDescription1The top-end of the Verifier® Sentry.2The mounting points for accessories.3During normal operation, this port allows the Sentry to be a memory or camera device to a host computer.When the On The Go (OTG) adapter is used, the USB connector allows the Sentry to be a host computer for an external USB device.The connector can be a charge point. When connected to a laptop, the connector is a device endpoint.4The attached cover for the USB connector is shown open. 5This is the data connection for an accessory.25341
8Verifier® Sentry Operator Manual 870391 V1.0IntroductionDescriptionThe right side of the SentryFigure 3 The right side of the SentryThe following table describes the features on the right side of the Sentry.Table 8The right side of the SentryDescription1The top-end of the Verifier® Sentry.2The button to increase the output from the speaker or from the earphones.3The button to decrease the output from the speaker or from the earphones.4The Start button. 5The connection point for earphones and a microphone. The jack is one eighth of an inch in diameter.6The slot for a contact card. An application is required to display the data on the screen. When the operator inserts the card, the gold contacts on the top surface of card must be visible. See “Scan a Contact Card” on page 13.435621
9DescriptionThe back of the SentryFigure 4 The back of the Verifier® SentryThe following table describes the features on the back of the Sentry.Table 9The back of the SentryDescription1The camera and camera lens. 2The light source for the bar code scanner.3The release latch for the battery cover.4The cover for the battery compartment.5Contactless card Reader area. The card can be outside the hand strap. See “Scan a Contactless Card” on page 14.6The attachment bars for the hand strap.7Alignment slots for the docking station.8The photo light source provides illumination for photos captured with the camera. The light is disabled until the camera is enabled.136247856
10 Verifier® Sentry Operator Manual 870391 V1.0IntroductionDescriptionThe top of the SentryFigure 5 The top of the Verifier® SentryThe following table explains the features on the top of the Verifier® Sentry. The bottom of the SentryFigure 6 The bottom of the Verifier® SentryThe following table describes the features of the bottom of the device.Table 10The top of the Verifier® SentryDescription1The bezel around the platen. 2The slot allows a tool provided by Crossmatch to release the sensor from the Verifier® Sentry. See “Replace the fingerprint sensor” on page 24.3The top attachment bar for the hand strap. The hand strap is not shown.Table 11The bottom of the Verifier® SentryDescription1The connection point for the optional docking station.2Two slots that fit over two tabs on the optional docking station to correctly align the Verifier® Sentry.3The bottom attachment bar for the hand strap.213132
11Use the SentryTHIS CHAPTER DESCRIBES HOW TO START AND STOP THE SENTRY. THE CHAPTER ALSO DESCRIBES THE TASKS THE OPERATOR CAN PERFORM WITH THE SENTRY.Start the SentryFollow the procedure to turn on the Sentry.1 Press and hold the Start button. The Status indicator illuminates.2 Release the Start button. The start sequence begins. The Sentry desktop appears. The Sentry is started. The illustration shows the Sentry desktop. The desktop is a normal Android desktop. A tutorial is available on the Internet for the Android JB operating system.Table 12 Items on the Sentry desktopDescription1The Apps icon. Touch this icon to see one or more screens that contain the icons for applications installed on the Sentry.11
12 Verifier® Sentry Operator Manual 870391 V1.0IntroductionUse the SentryStop the SentryUse the following steps to stop the Sentry.1 Press and hold the Start button until the Mode menu appears.2 Select Power off. The Power off menu appears.3 Select OK to turn off the Sentry or select Cancel to return to the desktop.The following sections describe the procedures that the operator can do with the Sentry. The illustrations in the following procedures show a Crossmatch demonstration application. The actions for the procedures are the normal for similar applications.1 Start the application. 2 Sign into the application 3 The Home window appears with the Main menu for the application displayed. The main menu for other applications can contain different selections.
13Use the SentryScan a Contact CardThe following procedure shows how to scan data from a Contact card and verify the data with the Sentry. The application in the illustration is a Crossmatch demonstration application. Your application can appear different.1 Start the application. 2 Sign into the application The Home window appears with the Main menu for the application displayed. The application in the illustration is a Crossmatch demonstration application. Your application can be different.3 Touch to select Contact Card. The instruction to insert the card and enter a PIN appears.4 Enter the PIN5 Insert the card, with the picture visible, into the slot in the right-side of the Sentry. See “The right side of the Sentry” on page 8.6 Enter the PIN.7 Touch the Submit button.8 The Sentry scans the card and the application displays the data from the card on the screen. The workflow in the example application requires the operator to verify the fingerprint.
14 Verifier® Sentry Operator Manual 870391 V1.0IntroductionUse the Sentry9 Touch the Verify Fingerprint button. The Fingerprint Capture window appears10 Tell the person to press the correct finger on the platen of the Sentry. The fingerprint appears in the window. The Sentry captures the fingerprint. The application compares the fingerprint to the fingerprint stored on the card. If the fingerprint matches, a green line appears above and below the fingerprint and a message appears in the window.If the fingerprint does not match, a red line above and below the fingerprint and a message appears in the window.11 Take the action required by the procedures for the organization.Scan a Contactless CardThe following procedure shows how to scan the data from a Contactless card and verify the data with the Sentry. The application in the illustration is a Crossmatch demonstration application. Your application can appear different.1 Touch to select Contactless Card. The instruction to scan the card appears.2 Put the card near the Contactless Card Reader area on the back of the Sentry. See “The back of the Sentry” on page 9.
15Use the Sentry3 The Sentry scans the card and the application displays the data from the card on the screen. If the scanner does not read the card, a message appears. The workflow requires the operator to verify the fingerprint.4 Touch the Verify Fingerprint button. The Fingerprint Capture window appears5 Tell the person to press the correct finger on the platen of the Sentry. The fingerprint appears in the window. The Sentry captures the fingerprint and the application compares the fingerprint to the fingerprint stored on the card. If the fingerprint matches, a green line appears above and below the fingerprint and a message appears in the window.If the fingerprint does not match, a red line above and below the fingerprint and a message appears in the window.6 Take the action required by the procedures for the organization.
16 Verifier® Sentry Operator Manual 870391 V1.0IntroductionUse the SentryRead an ePassportThe following procedure shows how to scan the data from an ePassport with the Sentry. NoteSome ePassports can contain levels of data encryption that the application cannot read.1 Touch ePassport from the main menu. The ePassport Scan window appears. The application in the illustration is a Crossmatch demonstration application. Your application can appear different.2 Touch Scan Passport MRZ. The Sentry camera turns on and displays a white box.3 Adjust the image of the MRZ area to appear inside the white box. The Sentry scans the MRZ and displays the information in a screen.4 Touch Accept to keep the information, or touch Re-scan to scan the MRZ area again.5 The Date of Birth, the Expiration Date and the Passport Number appear in the ePassport Scan screen.NoteThe operator can enter the required information in the ePassport information boxes. When the operator touches an information box, the keyboard appears for data entry.
17Use the Sentry6 Put the page of the passport that contains the chip near the Contactless Card Reader on the back of the Sentry. See “The back of the Sentry” on page 9. The Sentry reads the chip and the application displays the data from the chip on the screen.NoteWhen the application does not read the encrypted data on the chip, a message appears on the screen.7 To complete the ePassport process, the operator takes the actions described in the procedures for the organization.Capture and verify the biometricsAn application is required to capture and save the biometrics for comparison to database records. The following steps describe how to capture a fingerprint with a Crossmatch demonstration program. Your application can appear different. The required steps are the same.1 Start the application to capture the biometrics.2 Sign into the application. The Home window appears.3 Select Search to begin the fingerprint capture process.
18 Verifier® Sentry Operator Manual 870391 V1.0IntroductionUse the Sentry4 Follow the instructions on the screen to capture the fingerprints.5 Follow the procedure to capture a face photo of the person. 6 The demonstration application puts a box on the screen.7 Put the face of the person into the box. The application captures the photo.8 Touch the Use button. The application compares the biometrics to a database and reports the results of the comparison. 9 To complete the process, the operator takes the actions described in the procedures for the organization.Capture a photographAn application is required to capture a photograph and save the photograph in a record.1 Start the Sentry.2 Start the application to save the photograph.3 Sign into the application.4 Select the camera from the desktop.5 Take the photograph.6 Follow the instructions to save the photograph in the record.Read a barcodeAn application is required to read a barcode and save the data in a record. The application shown here is a Crossmatch demonstration application.1 Start the Sentry.2 Start the application to scan the barcode. The camera starts and displays red cross hairs over the image. 3 If more light is required, touch the button that turns on the light.
19Use the Sentry4 Adjust the Sentry to center the cross hairs in the barcode. The cross hairs turn green and green brackets appear to frame the barcode image. The application captures the data in the barcode. The barcode information appears on the Sentry screen.5 Follow the work flow instructions to save the barcode information.
20 Verifier® Sentry Operator Manual 870391 V1.0IntroductionUse the Sentry
21MaintenanceTHIS DOCUMENT DESCRIBES THE MAINTENANCE THAT THE OPERATOR CAN PERFORM ON THE SENTRY.Figure 7 The Sentry battery compartment (battery removed)Remove the batteryUse the following procedure to remove the battery.1Press and hold the Start switch to turn off the Sentry.2 Hold the Sentry with the back of the device visible.3 Loosen the hand strap.4 Slide and hold the latch for the cover in the open position. 5 Apply enough pressure to slide the cover away from the latch until it stops.6 Release the latch and lift the cover from the Sentry.7 Lift the bottom of the battery and remove the battery from the battery compartment.Table 13 Items in the Sentry battery compartment1The cover latch for the battery compartment. The latch slides to release the cover. The latch automatically returns to the closed position.2The socket for the SIM card accepts a normal size SIM card (recommended). An adapter tray is required for smaller SIM cards.3The latch that indicates that the battery is installed. The battery compresses the latch and the installation is recorded in the log. When the battery is removed, the latch is released and the removal of the battery is recorded.4The socket for a SAM card. There are two sockets.5The product label for the Sentry.6The Micro SD card socket.7The battery connection points for the Sentry.2317645
22 Verifier® Sentry Operator Manual 870391 V1.0IntroductionMaintenanceInstall the battery1Remove the old battery, if necessary. See “Remove the battery” on page 21. 2 Hold the battery with the label visible.3 Put the connection points on the battery against the connection points (7) in the battery compartment.4 Press to install the battery.5 Put the cover in position over the battery compartment.NoteIf the cover does not fit correctly over the battery compartment, check the position of the seal assembly inside the cover. The assembly must extend under the hook for the cover latch. If necessary, slide the assembly toward the hook. When in the correct position, the assembly stops.6 Apply enough pressure to slide the cover toward the latch. When the cover closes, you hear the cover latch reset.7 Tighten the hand strap.Insert a SAM cardUse the following procedure to insert a SAM card. There are two SAM card connectors in the battery compartment, next to the Sentry label.1Remove the battery. See “Remove the battery” on page 21.2 Select an empty SAM connector.3 Use a fingernail to unlock and move the SAM cover toward the center of the Sentry. 4 Open the SAM cover until the cover stops.5 Insert the SAM card into the cover. The card inserts with the chamfer on the card as shown in the illustration.6 Close and lock the SAM cover.7 Insert the battery. See “Install the battery” on page 22.Remove a SAM cardUse the following procedure to remove a SAM card. There are two SAM card connectors in the battery compartment, next to the Sentry label.1Remove the battery. See “Remove the battery” on page 21.2 Select SAM card to remove.3 Use a fingernail to unlock and slide the SAM cover toward the center of the Sentry. 4 Open the SAM cover until the cover stops.5 Slide the SAM card out of the cover.6 Close and lock the SAM cover.7 Insert the battery. See “Install the battery” on page 22.
23MaintenanceInsert the SIM cardUse the following procedure to insert a SIM card into the Sentry. The SIM card connector is in the side of the battery compartment next to the battery contacts.1Remove the battery. See “Remove the battery” on page 21.2 Insert the SIM card into the SIM slot and press until the card stays in the slot.3 Insert the battery. “Install the battery” on page 22.Remove the SIM cardUse the following procedure to remove a SIM card from the Sentry. The SIM card connector is in the side of the battery compartment next to the battery contacts. 1Remove the battery. See “Remove the battery” on page 21.2 Press the SIM card into the SIM slot until the card releases from the slot.3 Remove the SIM card.4 Insert the battery. See “Install the battery” on page 22.Insert the Micro SD cardUse the following procedure to insert the Micro SD card into the Sentry. The Micro SD card connector is in the floor of the battery compartment, next to the battery contacts.1Remove the battery. See “Remove the battery” on page 21.2 Use a fingertip to slide the Micro SD cover toward the Sentry label and unlock the cover.3 Open the cover.4 Insert the Micro SD card into the cover.5 Close the cover on the Micro SD card connector.6 Insert the battery. See “Install the battery” on page 22.
24 Verifier® Sentry Operator Manual 870391 V1.0IntroductionMaintenanceRemove the Micro SD cardUse the following procedure to remove the Micro SD card from the Sentry. The Micro SD card connector is in the floor of the battery compartment, next to the battery contacts.1Remove the battery. See “Remove the battery” on page 21.2 Use a fingertip to slide the Micro SD cover toward the Sentry label and unlock the cover.3 Open the cover.4 Remove the Micro SD card.5 Close and lock the cover on the Micro SD card connector.6 Insert the battery. See “Install the battery” on page 22.Find the Product LabelUse the following procedure to find the product label for the Sentry.1Remove the battery. See “Remove the battery” on page 21.2 The product label is visible in the battery compartment near the two SAM card connectors.3 Insert the battery. See “Install the battery” on page 22.Replace the fingerprint sensorIf the fingerprint sensor must be changed, Crossmatch provides a Sensor Replacement kit. The part number of the kit is 8880125-001. The kit includes a sensor, a special tool and complete instructions to replace the sensor.
25Customer CareTHIS CHAPTER DESCRIBES THE TECHNICAL ASSISTANCE AVAILABLE FOR THE SENTRY AND PROVIDES CONTACT INFORMATION.Technical SupportTechnical support from the Customer Care department is available for the Sentry.E-mailCrossmatch Customer Care provides free technical support on-line during the warranty period, in the order that the requests are received.If the warranty has expired, use the telephone or facsimile to contact the Customer Care department.Telephone and facsimileThe Customer Care is available at the following telephone numbers:Technical support is available for the Sentry during the warranty period at zero charge (see “Warranty” for Warranty Terms). After the warranty has expired, technical support is available at a given cost per hour. Contact the Customer Care department.The Customer Care for the software products and the services purchased from Crossmatch is not included in the warranty. The Customer Care for other products is available at a given cost to the customer.When you contact the Customer Care department, make sure that you can provide the following information:• Company name• Contact person• The Sentry serial number• The error messages that appear on the screenGlobalCustomerCare@crossmatch.comGlobalGlobalMonday- Friday 8 am to 6 pm EST Customer CareTel: 1.866.276.7761 (Toll Free)Tel: 1.561.622.9210 (International)Fax: 1.561.622.8769
26 Verifier® Sentry Operator Manual 870391 V1.0IntroductionCustomer CareReturn and repair of the SentryYou must receive an RMA number to return the Sentry for repair or replacement. Contact the Customer Care department to request and receive an RMA number. Put the RMA number on the outside of the box and on the label.The product is sent to the correct department for service or replacement, then returned to the customer. Any product sent to Crossmatch without an RMA number is returned.Delivery costsThe product is in the warranty period• The customer accepts all charges to send the product to Crossmatch for service.• Crossmatch accepts all charges to return the product to the customer.The product is not in the warranty period• The customer accepts all charges.NoteYou must return a product in the original boxes. If the original boxes are not available, contact the Customer Care department for instructions.Contact informationCorporate HeadquartersCrossmatch3950 RCA Boulevard, Suite 5001Palm Beach Gardens, FL 33410USAT: +1 (561) 622-1650 F: +1 (561) 622-9938 T: (866) 725-3926 (Toll Free)General Mailbox: info@crossmatch.comSales Department: sales@crossmatch.com Customer Care: CustomerCare@crossmatch.com Corporate Web Page: www.crossmatch.comNorth and South AmericaCrossmatch3960 RCA Boulevard, Suite 6001Palm Beach Gardens, Florida 33410USA RMA: Rnnnn.nnnn
27WarrantyTHIS CHAPTER CONTAINS THE CROSSMATCH WARRANTY FOR THE SENTRY.LIMITED WARRANTYCross Match Technologies, Inc. (“Crossmatch”) warrants that the Crossmatch Equipment you have purchased will be free from defects in material and workmanship in normal service and under normal conditions for a period of one year from the date of shipment. Normal service and normal conditions are defined in the documentation. This Limited Warranty is subject to the terms and conditions set forth below.Repair or replacement: Unless otherwise stated herein, the sole obligation of Crossmatch and your exclusive remedy and recourse under this Limited Warranty is for Crossmatch, at its sole election, to either (i) repair the suspected defective Equipment and return the same to you or (ii) replace the suspected defective Equipment, all on the terms set forth below. The repair or replacement will provide you with Equipment, which in Crossmatch’s opinion, performs consistently with its age and usage. If you become aware that your Crossmatch Equipment is defective in material or workmanship in normal service and under normal conditions during its one year Limited Warranty period, then you must promptly contact Crossmatch’s Customer Care Center between Monday through Friday, 8:00am to 6:00pm EST, excluding Crossmatch holidays, describe the suspected defect in detail and request a Return Merchandise Authorization (“RMA”) number prior to sending the affected Equipment for repair or requesting a replacement. Please see your equipment manual for more information on RMA’s. You will pay the freight to send the Equipment to Crossmatch’s designated Service Center, and Crossmatch will pay the freight to return the repaired Equipment to you. Each repaired or replacement Equipment is warranted (as set forth herein) for the remaining portion of the original one-year Limited Warranty.THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY AND CROSSMATCH’S SOLE AND EXCLUSIVE LIABILITY IN CONNECTION WITH YOUR CROSSMATCH EQUIPMENT, AND IS IN LIEU OF ANY AND ALL OTHER REMEDIES WHICH MAY BE AVAILABLE TO YOU.Limitations: This limited warranty does not cover visits to repair the Crossmatch Equipment at your premises, or the commissioning of the Equipment on site. This Limited Warranty is not a warranty, guarantee or promise that your Crossmatch Equipment will conform to its specification or will not fail. Crossmatch shall incur no liability under this Limited Warranty and this Limited Warranty is voidable by Crossmatch if in Crossmatch’s sole reasonable opinion: (a) the Equipment is used other than under normal use and under proper environmental and/or electrical conditions, as specified in the manual; (b) the Equipment is not maintained as specified in the equipment manual; (c) the Equipment is subject to abuse, misuse, neglect, accident, flooding, storm, lightning, power surges, dirty power, third-party errors or omissions, or acts of God; (d) the Equipment is modified or altered (unless expressly authorized in writing by Crossmatch); (e) the Equipment is installed or used in combination or in assembly with equipment or other products not supplied or authorized by Crossmatch; (f) there is a failure to follow specific restrictions or operating instructions; (g) database recovery, (h) Crossmatch on-site support, (i) remedial customer training; (j) user or virus caused software reloads; (k) data migration to new platform; or (l) payment for the Equipment has not been timely made.The Limited Warranty does not cover nondurable consumable items including, but not limited to, batteries, paper, silicon pads, cleaning solution, towels, printer cartridges and cables. Replacement supplies of these items may be ordered by contacting Crossmatch Sales at 866-725-3926 (toll free in the US) or 561-622-9722. This Limited Warranty does not cover third party peripheral equipment (such as laptops and printers) that is not connected or otherwise used in conjunction with the Crossmatch Equipment. Customers should contact the manufacturer of such third party equipment regarding suspected defects in such equipment.Crossmatch’s obligations hereunder are contingent upon your providing the Equipment serial number as proof-of-purchase, and upon Crossmatch’s determination that the suspected malfunction is actually due to defects in material or workmanship.THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES RELATED TO THECROSSMATCH EQUIPMENT, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THEWARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL OFWHICH ARE HEREBY EXPRESSLY DISCLAIMED BY CROSSMATCH. THIS LIMITED WARRANTYIS NOT TRANSFERABLE OR ASSIGNABLE TO ANY THIRD PARTY AND SHALL BE FOR THE SOLEAND EXCLUSIVE BENEFIT OF THE ORIGINAL OEM OF THE CROSSMATCH EQUIPMENT
28 Verifier® Sentry Operator Manual 870391 V1.0IntroductionWarrantyCOVERED HEREUNDER; ANY ATTEMPTED TRANSFER OR ASSIGNMENT HEREOF SHALL BEVOID AB INITIO.Crossmatch reserves the right to improve/modify equipment at any time, at its sole discretion, as it deems necessary.Out of warranty repairs: When warranty coverage for your Crossmatch Equipment lapses, or for repairs or replacements not covered by Crossmatch’s warranty, (i) you will pay for all repairs at Crossmatch’s then-prevailing hourly labor rate (with a one hour minimum) plus parts and shipping, (ii) you will pay Crossmatch’s then-current price for all replacement Equipment plus shipping, and (iii) you will pay Crossmatch’s then-prevailing hourly labor rate (with a one hour minimum after the first 15 minutes) for telephone support in 15 minute increments.To obtain out-of-warranty service, you must obtain an RMA number and send the affected Equipment, at your expense, to the designated Crossmatch Service Center for inspection. You will be contacted with an estimated price and time of repair or replacement after analysis. No repairs or replacements will be made until Crossmatch receives a Purchase Order or credit card number from you. You shall pay return freight charges, which will be added to the invoice, for the return of the repaired or replaced Equipment. In the event you decide not to have a unit repaired or replaced after receiving a repair estimate, there will be a one hour labor charge at the prevailing hourly rate for evaluation plus return freight charges.At your request, Crossmatch will, for a premium, ship a refurbished unit to you in exchange for the failed unit. Crossmatch will contact you with a price for the exchange after receipt of the failed unit. The shipment will be made when Crossmatch receives a Purchase Order or credit card number from you. You will pay return freight charges, which will be added to the invoice, for the exchange unit. The original returned Equipment will become the property of Crossmatch and will not be returned to you. The refurbished unit will retain the remaining warranty term of the original returned Equipment.
Index-1IndexAaccessories for the Sentry 3alignment slots for the docking station 9, 10applications 3attachment bars for the hand strap 9Auto Capture™ 2Bback of the Sentry 9battery compartment cover 9battery cover release latch 9battery disposal 4bezel cover release 10biometric / credential capture 2bluetooth 2bottom attachment for the hand strap 10bottom of the Sentry 10button to decrease the volume 8Ccamera and camera lens 9capture a photograph 17, 18capture and verify the biometrics 17change the battery 21charge light 6charge point 7companysales number 26contact card slot 8contact information 26corporate headquarters 26contactless card reader 9corporate headquarters 26corporate web page 26Crossmatch WEEE registration number 4Ddata connection for an accessory 7delivery costs 26desktop for the Sentry 11device endpoint 7docking station alignment slots 9docking station connection 10Ee-mail 25e-mail, see contact informationFFCC RF exposure requirements 3FCC statement 3flat fingerprints 2flats 2freight guidelines 26not under warranty 26under warranty 26front of the Sentry 6Gglossary 2Auto Capture™ 2bluetooth 2flat fingerprint 2GPS 2USB 2.0 2user 2Wi-Fi 2Hhand strap attachment 10help 25technical 25how this book is arranged 1how to use the Sentry 11, 21, 25, 27IIndustry Canada statement 3insert a micro sd card 23insert a sam card 22insert a simm card 23insert the Micro SD card 23insert the SIM card 23install the battery 22Lleft side of the Sentry 7licensesthe Cellular License information for Gemalto M2MGmbH 4Wi-Fi/Bluetooth License from LS Research 4light source for the bar code reader 9Mmicrophone 6Nnot under warranty 26Pphoto light source 9platen 2platen bezel 10platen surface 6product in warranty period 26product label for the Sentry 24product not in warranty period 26Rread a barcode 18read a contact card 18read an epassport 16recycling information 4remove a SAM card 22remove the battery 21remove the Micro SD card 24remove the SIM card 23
Index-2 Verifier® Sentry Operator Manual 870391 V1.0Indexreturn and repair of the Avenger 26returns and repair 26right side of the Sentry 8right side of the sentry 8rma number 26Sscan a contact card 13scan a contactless card 14Sentryaccessories 3attachment for the hand strap 10back 9battery compartment cover 9bezel around the platen 10bottom 10bottom attachment for the hand strap 10button to decrease the volume 8button to increase the volume 8camera and camera lens 9capture a photograph 18capture and verify the biometrics 17charge light 6charge point 7connection point for the optional docking station 10cover for the battery compartment 9data connection for an accessory 7desktop 11docking station alignment slots 10front 6left side 7light source for photos 9light source for the bar code reader 9microphone 6platen surface 6read a barcode 18reader for a contactless card 9release for the bezel cover 10release latch for the battery cover 9right side 8scan a contact card 13scan a contactless card 14slot for a contact card 8speaker 6start 11start button 8tasks 25top 10touch screen 6USB connector 7USB connector cover 7speaker 6specifications 2standards 1start button 8start the Sentry 11supplies 26Ttasks with the Sentry 25technical help 25technical support 25e-mailreturns and repair 26telephone and fax 25telephone and facsimile 25termsplaten 2top of the Sentry 10touch screen 6Uunder warranty 26USB 2.0 2USB connector 7USB connector cover 7user 2Vvolume buttons 8Wweb page 26WEEE directive 4WEEE registration number 4WiFi 2

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