D Link DI524E1 IEEE802.11g Wireless Router User Manual DI 524 manual indd
D Link Corporation IEEE802.11g Wireless Router DI 524 manual indd
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Contents
Users Manual 6
71
Frequently Asked Questions (continued)
How can I assign a Static IP Address in Windows
2000? (continued)
Click Use the following IP Address and
enter an IP Address that is on the same
subnet as the LAN IP Address on your
router. Example: If the router´s LAN IP
Address is 192.168.0.1, make your IP
Address 192.168.0.X where X = 2-99.
Make sure that the number you choose
is not in use on the network.
Set the Default Gateway to be the
same as the LAN IP Address of your
router (192.168.0.1).
Set the Primary DNS to be the same
as the LAN IP address of your router
(192.168.0.1).
The Secondary DNS is not needed or enter a DNS server from your ISP.
Click OK twice. You may be asked if you want to reboot your computer. Click
Yes.
How can I assign a Static IP
Address in Windows 98/Me?
Step 1 From the desktop, right-click on the
Network Neigborhood icon (Win ME - My
Network Places) and select Properties
Highlight TCP/IP and click the Properties
button. If you have more than 1 adapter,
then there will be a TCP/IP “Binding”
for each adapter. Highlight TCP/IP >
(your network adapter) and then click
Properties.
Why can´t I access the web based configuration? (continued)
72
Frequently Asked Questions (continued)
How can I assign a Static IP Address in
Windows 98/Me? (continued)
Step 2 Click Specify an IP Address.
Step 3 Click on the Gateway tab.
Enter the LAN IP Address of your router
here (192.168.0.1).
Click Add when finished.
Step 4 Click on the DNS Configuration tab.
Enter in an IP Address that is on the same
subnet as the LAN IP Address on your
router. Example: If the router´s LAN IP
Address is 192.168.0.1, make your IP
Address 192.168.0.X where X is between
2-99. Make sure that the number you choose
is not in use on the network.
Step 5 Click OK twice.
Click Enable DNS. Type in a Host (can
be any word). Under DNS server search
order, enter the LAN IP Address of your
router (192.168.0.1). Click Add.
When prompted to reboot your computer,
click Yes.
After you reboot, the computer will now
have a static, private IP Address.
Why can´t I access the web based configuration? (continued)
Step 5 Access the web management. Open your web
browser and enter the IP Address of your D-Link device in
the address bar. This should open the login page for the
web management. Follow instructions to login and complete the configuration.
73
Frequently Asked Questions (continued)
How can I setup my router to work with a Cable modem connection?
Dynamic Cable connection
(IE AT&T-BI, Cox, Adelphia, Rogers, Roadrunner, Charter, and Comcast).
Note: Please configure the router with the computer that was last connected directly
to the cable modem.
Step 1 Log into the web based configuration by typing in the IP Address of the
router (default:192.168.0.1) in your web browser. The username is admin (all
lowercase) and the password is blank (nothing).
Step 2 Click the Home tab and click the
WAN button. Dynamic IP Address is the
default value, however, if Dynamic IP Address
is not selected as the WAN type, select
Dynamic IP Address by clicking on the radio
button. Click Clone Mac Address. Click
on Apply and then Continue to save the
changes.
74
Frequently Asked Questions (continued)
How can I setup my router to work with a Cable modem connection?
(continued)
Step 3 Power cycle the cable modem and router:
Turn the cable modem off (first) . Turn the router off Leave them off for 2 minutes.**
Turn the cable modem on (first). Wait until you get a solid cable light on the cable
modem. Turn the router on. Wait 30 seconds.
** If you have a Motorola (Surf Board) modem, leave off for at least 5 minutes.
Step 4 Follow step 1 again and log back into the web configuration. Click the
Status tab and click the Device Info button. If you do not already have a public IP
Address under the WAN heading, click on the DHCP Renew and Continue buttons.
Static Cable Connection
Step 1 Log into the web based configuration
by typing in the IP Address of the router
(default:192.168.0.1) in your web browser. The
username is admin (all lowercase) and the
password is blank (nothing).
Step 2 Click the Home tab and click the WAN
button. Select Static IP Address and enter your
static settings obtained from the ISP in the fields
provided.
If you do not know your
settings, you must contact
your ISP.
Step 3 Click on Apply and
then click Continue to save
the changes.
Step 4 Click the Status
tab and click the Device
Info button. Your IP Address
information will be displayed
under the WAN heading.
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Frequently Asked Questions (continued)
How can I setup my router to work with Earthlink DSL or any PPPoE
connection?
Make sure you disable or uninstall any PPPoE software such as WinPoet or Enternet
300 from your computer or you will not be able to connect to the Internet.
Step 1 Upgrade Firmware if needed.
(Please visit the D-Link tech support website at: http://support.dlink.com for the latest
firmware upgrade information.)
Step 2 Take a paperclip and perform a hard reset. With the unit on, use a paperclip
and hold down the reset button on the back of the unit for 10 seconds. Release it and
the router will recycle, the lights will blink, and then stabilize.
Step 3 After the router stabilizes, open your browser and enter 192.168.0.1 into
the address window and hit the Enter key. When the password dialog box appears,
enter the username admin and leave the password blank. Click OK.
If the password dialog box does not come up repeat Step 2.
Note: Do not run Wizard.
Step 4 Click on the WAN tab on left-hand side of the screen. Select PPPoE.
Step 5 Select Dynamic PPPoE (unless your ISP supplied you with a static IP
Address).
Step 6 In the username field enter ELN/username@earthlink.net and your
password, where username is your own username.
For SBC Global users, enter username@sbcglobal.net.
For Ameritech users, enter username@ameritech.net.
For BellSouth users, enter username@bellsouth.net.
For Mindspring users, enter username@mindspring.com.
For most other ISPs, enter username.
Step 7 Maximum Idle Time should be set to zero. Set MTU to 1492, unless
specified by your ISP, and set Autoreconnect to Enabled.
Note: If you experience problems accessing certain websites and/or email issues,
please set the MTU to a lower number such as 1472, 1452, etc. Contact your ISP for
more information and the proper MTU setting for your connection.
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Step 8 Click Apply. When prompted, click Continue. Once the screen refreshes,
unplug the power to the D-Link router.
Step 9 Turn off your DSL modem for 2-3 minutes. Turn back on. Once the modem
has established a link to your ISP, plug the power back into the D-Link router. Wait
about 30 seconds and log back into the router.
Step 10 Click on the Status tab in the web configuration where you can view the
device info. Under WAN, click Connect. Click Continue when prompted. You should
now see that the device info will show an IP Address, verifying that the device has
connected to a server and has been assigned an IP Address.
How can I setup my router to work with Earthlink DSL or any PPPoE
connection? (continued)
Frequently Asked Questions (continued)
Can I use my D-Link Broadband Router to share my Internet connection
provided by AOL DSL Plus?
In most cases yes. AOL DSL+ may use PPPoE for authentication bypassing the
client software. If this is the case, then our routers will work with this service. Please
contact AOL if you are not sure.
To set up your router:
Step 1 Log into the web-based configuration (192.168.0.1) and configure the WAN
side to use PPPoE.
Step 2 Enter your screen name followed by @aol.com for the user name. Enter
your AOL password in the password box.
Step 3 You will have to set the MTU to 1400. AOL DSL does not allow for anything
higher than 1400.
Step 4 Apply settings.
Step 5 Recycle the power to the modem for 1 minute and then recycle power to the
router. Allow 1 to 2 minutes to connect.
If you connect to the Internet with a different internet service provider and want
to use the AOL software, you can do that without configuring the router’s firewall
settings. You need to configure the AOL software to connect using TCP/IP.
Go to http://www.aol.com for more specific configuration information of their software.
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Frequently Asked Questions (continued)
How do I open ports on my router?
To allow traffic from the internet to enter your local network, you will need to open up
ports or the router will block the request.
Step 1 Open your web
browser and enter the IP
Address of your D-Link router
(192.168.0.1). Enter username
(admin) and your password
(blank by default).
Step 2 Click on Advanced
on top and then click Virtual
Server on the left side.
Step 3 Check Enabled to
activate entry.
Step 4 Enter a name for your virtual server entry.
Step 5 Next to Private IP, enter the IP Address of the computer on your local
network that you want to allow the incoming service to.
Step 6 Choose Protocol Type - either TCP, UDP, or both. If you are not sure, select
both.
Step 7 Enter the port information next to Private Port and Public Port. The private
and public ports are usually the same. The public port is the port seen from the WAN
side, and the private port is the port being used by the application on the computer
within your local network.
Step 8 Enter the Schedule information.
Step 9 Click Apply and then click Continue.
Note: Make sure DMZ host is disabled. If DMZ is enabled, it will disable all Virtual
Server entries.
Because our routers use NAT (Network Address Translation), you can only open a
specific port to one computer at a time. For example: If you have 2 web servers on
your network, you cannot open port 80 to both computers. You will need to configure
1 of the web servers to use port 81. Now you can open port 80 to the first computer
and then open port 81 to the other computer.
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Frequently Asked Questions (continued)
What is DMZ?
Demilitarized Zone:
In computer networks, a DMZ (demilitarized zone) is a computer host or small
network inserted as a neutral zone between a company´s private network and the
outside public network. It prevents outside users from getting direct access to a
server that has company data. (The term comes from the geographic buffer zone
that was set up between North Korea and South Korea following the UN police action
in the early 1950s.) A DMZ is an optional and more secure approach to a firewall and
effectively acts as a proxy server as well.
In a typical DMZ configuration for a small company, a separate computer (or host in
network terms) receives requests from users within the private network for access
to Web sites or other companies accessible on the public network. The DMZ host
then initiates sessions for these requests on the public network. However, the DMZ
host is not able to initiate a session back into the private network. It can only forward
packets that have already been requested.
Users of the public network outside the company can access only the DMZ host. The
DMZ may typically also have the company´s Web pages so these could be served
to the outside world. However, the DMZ provides access to no other company data.
In the event that an outside user penetrated the DMZ hosts security, the Web pages
might be corrupted but no other company information would be exposed. D-Link, a
leading maker of routers, is one company that sells products designed for setting up
a DMZ
How do I configure the DMZ Host?
The DMZ feature allows you to forward all incoming ports to one computer on the
local network. The DMZ, or Demilitarized Zone, will allow the specified computer
to be exposed to the Internet. DMZ is useful when a certain application or game
does not work through the firewall. The computer that is configured for DMZ will be
completely vulnerable on the Internet, so it is suggested that you try opening ports
from the Virtual Server or Firewall settings before using DMZ.
Step 1 Find the IP address of the computer you want to use as the DMZ host.
To find out how to locate the IP Address of the computer in Windows XP/2000/ME/9x
or Macintosh operating systems please refer to Step 4 of the first question in this
section (Frequently Asked Questions).
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Frequently Asked Questions (continued)
Step 2 Log into the web based configuration
of the router by typing in the IP Address
of the router (default:192.168.0.1) in your
web browser. The username is admin (all
lowercase) and the password is blank
(nothing)
How do I configure the DMZ Host? (continued)
Step 3 Click the Advanced tab and then click on the DMZ button. Select Enable
and type in the IP Address you found in step 1.
Step 4 Click Apply
and then Continue to
save the changes.
Note: When DMZ is
enabled, Virtual Server
settings will still be
effective. Remember,
you cannot forward the
same port to multiple
IP Addresses, so the
Virtual Server settings
will take priority over
DMZ settings.
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Frequently Asked Questions (continued)
How do I open a range of ports on my DI-524 using Firewall rules?
Step 1 Access the router’s web configuration by entering the router’s IP Address in
your web browser. The default IP Address is 192.168.0.1. Login using your password.
The default username is “admin” and the password is blank.
If you are having difficulty accessing web management, please see the first question
in this section.
Step 2 From the web management Home page, click the Advanced tab then click
the Firewall button.
Step 3 Click on
Enabled and type in a
name for the new rule.
Step 4 Choose WAN
as the Source and
enter a range of IP
Addresses out on the
internet that you would
like this rule applied
to. If you would like
this rule to allow all
internet users to be
able to access these
ports, then put an
Asterisk in the first
box and leave the
second box empty.
Step 5 Select LAN as the Destination and enter the IP Address of the computer on
your local network that you want to allow the incoming service to. This will not work
with a range of IP Addresses.
Step 6 Enter the port or range of ports that are required to be open for the incoming service.
Step 7 Click Apply and then click Continue.
Because our routers use NAT (Network Address Translation), you can only open a
specific port to one computer at a time. For example: If you have 2 web servers on
your network, you cannot open port 80 to both computers. You will need to configure
1 of the web servers to use port 81. Now you can open port 80 to the first computer
and then open port 81 to the other computer.
Note: Make sure DMZ host is disabled.
81
Frequently Asked Questions (continued)
What are virtual servers?
A Virtual Server is defined as a service port, and all requests to this port will be
redirected to the computer specified by the server IP. For example, if you have an
FTP Server (port 21) at 192.168.0.5, a Web server (port 80) at 192.168.0.6, and
a VPN server at 192.168.0.7, then you need to specify the following virtual server
mapping table:
Server Port Server IP Enable
21 192.168.0.5 X
80 192.168.0.6 X
1723 192.168.0.7 X
How do I use PC Anywhere with my DI-524 router?
You will need to open 3 ports in the Virtual Server section of your D-Link router.
Step 1 Open your web browser and enter the IP Address of the router
(192.168.0.1).
Step 2 Click on Advanced at the top and then click Virtual Server on the left side.
Step 3 Enter the
information as seen
below. The Private IP
is the IP Address of the
computer on your local
network that you want
to connect to.
Step 4 The first entry
will read as shown here:
Step 5 Click Apply
and then click Continue.
82
How do I use PC Anywhere with my DI-524 router? (continued)
Frequently Asked Questions (continued)
Step 6 Create
a second entry
as shown here:
Step 7 Click
Apply and then
click Continue.
Step 8 Create
a third and final
entry as shown
here:
Step 9 Click Apply and then click Continue.
Step 10 Run PCAnywhere from the remote site and use the WAN IP Address of the
router, not your computer´s IP Address.
83
How can I use eDonkey behind my D-Link Router?
Frequently Asked Questions (continued)
You must open ports on your router to allow incoming traffic while using eDonkey.
eDonkey uses three ports (4 if using CLI):
4661 (TCP) To connect with a server
4662 (TCP) To connect with other clients
4665 (UDP) To communicate with servers other than the one you are connected to.
4663 (TCP) *Used with the command line (CLI) client when it is configured to allow
remote connections. This is the case when using a Graphical Interface (such as the
Java Interface) with the client.
Step 1 Open your web browser and enter the IP Address of your router
(192.168.0.1). Enter username (admin) and your password (leave blank).
Step 2 Click on Advanced and then click Firewall.
Step 3 Create a
new firewall rule:
Click Enabled.
Enter a name
(edonkey).
Click Allow.
Next to Source,
select WAN under
interface. In the
first box, enter an *.
Leave the second
box empty.
Next to Destination,
select LAN under
interface. Enter the
IP Address of the
computer you are
running eDonkey
from. Leave the
second box empty.
Under Protocol,
select *. In the port range boxes, enter 4661 in the first box and then 4665 in the
second box. Click Always or set a schedule.
Step 4 Click Apply and then Continue.
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Frequently Asked Questions (continued)
To allow you to play SOCOM and hear audio, you must download the latest firmware
for the router (if needed), enable Game Mode, and open port 6869 to the IP Address
of your Playstation.
Step 1 Upgrade firmware (follow link above).
Step 2 Open your web browser and enter the IP Address of the router
(192.168.0.1). Enter username (admin) and your password (blank by default).
Step 3 Click on the Advanced tab and then click on Virtual Server on the left side.
Step 4 You will now create a new Virtual Server entry. Click Enabled and enter a
name (socom). Enter the IP Address of your Playstation for Private IP.
Step 5 For Protocol Type select Both. Enter 6869 for both the Private Port and
Public Port. Click Always. Click Apply to save changes and then Continue
Step 6 Click on the Tools tab and then Misc on the left side.
Step 7 Make sure Gaming Mode is Enabled. If not, click Enabled. Click Apply and
then Continue.
How do I set up my router for SOCOM on my Playstation 2?
85
Frequently Asked Questions (continued)
How can I use Gamespy behind my D-Link router?
Step 1 Open your web browser and enter the IP Address of the router
(192.168.0.1). Enter admin for the username and your password (blank by default).
Step 2 Click on the Advanced tab and then click Virtual Server on the left side.
Step 3 You will create 2 entries.
Step 4 Click Enabled and enter Settings:
Click Apply and then continue
Step 5 Enter 2nd entry:
Click Enabled
Click Apply and then continue.
NAME - Gamespy1
PRIVATE IP - The IP Address
of your computer that you are
running Gamespy from.
PROTOCOL TYPE - Both
PRIVATE PORT - 3783
PUBLIC PORT - 3783
SCHEDULE - Always.
NAME - Gamespy2
PRIVATE IP - The IP Address
of your computer that you
are running Gamespy from.
PROTOCOL TYPE - Both
PRIVATE PORT - 6500
PUBLIC PORT - 6500
SCHEDULE - Always.
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Frequently Asked Questions (continued)
How do I configure my router for KaZaA and Grokster?
The following is for KaZaA, Grokster, and others using the FastTrack P2P file sharing
system.
In most cases, you do not have to configure anything on the router or on the Kazaa
software. If you are having problems, please follow steps below:
Step 1 Enter the IP Address of your router in a web browser (192.168.0.1).
Step 2 Enter your username (admin) and your password (blank by default).
Step 3 Click on Advanced and then click Virtual Server.
Step 4 Click Enabled and then enter a Name (kazaa for example).
Step 5 Enter the IP Address of the computer you are running KaZaA from in the
Private IP box. Select TCP for the Protocol Type.
Step 6 Enter 1214 in the Private and Public Port boxes. Click Always under
schedule or set a time range. Click Apply.
Make sure that you did not enable proxy/firewall in the KaZaA software.
87
Frequently Asked Questions (continued)
How do I configure my router to play Warcraft 3?
You must open ports on your router to allow incoming traffic while hosting a game in
Warcraft 3. To play a game, you do not have to configure your router.
Warcraft 3 (Battlenet) uses port 6112.
For the DI-604, DI-614+. DI-524,
DI-754, DI-764, or DI-774:
Step 1 Open your web browser
and enter the IP Address of
your router (192.168.0.1). Enter
username (admin) and your
password (leave blank).
Step 2 Click on Advanced and
then click Virtual Server.
Step 3 Create a new entry:
Click Enabled. Enter a name
(warcraft3). Private IP - Enter the
IP Address of the computer you
want to host the game. Select
Both for Protocol Type Enter 6112 for both Private Port and Public Port Click Always
or set a schedule.
Step 4 Click Apply and then Continue.
Note: If you want multiple computers from you LAN to play in the same game that
you are hosting, then repeat the steps above and enter the IP Addresses of the other
computers. You will need to change ports. Computer #2 can use port 6113, computer
#3 can use 6114, and so on.
You will need to change the port information within the Warcraft 3 software for
computers #2 and up.
Configure the Game Port information on each computer:
Start Warcraft 3 on each computer, click Options > Gameplay. Scroll down and you
should see Game Port. Enter the port number as you entered in the above steps.
88
Frequently Asked Questions (continued)
How do I use NetMeeting with my D-Link Router?
Unlike most TCP/IP applications, NetMeeting uses DYNAMIC PORTS instead of
STATIC PORTS. That means that each NetMeeting connection is somewhat different
than the last. For instance, the HTTP web site application uses port 80. NetMeeting
can use any of over 60,000 different ports.
All broadband routers using (only) standard NAT and all internet sharing programs
like Microsoft ICS that use (only) standard NAT will NOT work with NetMeeting or
other h.323 software packages.
The solution is to put the router in DMZ.
Note: A few hardware manufacturers have taken it on themselves to actually provide
H.323 compatibility. This is not an easy task since the router must search each
incoming packet for signs that it might be a netmeeting packet. This is a whole lot
more work than a router normally does and may actually be a weak point in the
firewall. D-Link is not one of the manufacturers.
To read more on this visit http://www.HomenetHelp.com
How do I set up my router to use iChat? -for Macintosh users-
You must open ports on your router to allow incoming traffic while using iChat.
iChat uses the following ports: 5060 (UDP) 5190 (TCP) File Sharing 16384-16403
(UDP) To video conference with other clients
Step 1 Open your web browser and enter the IP Address of your router
(192.168.0.1). Enter username (admin) and your password (leave blank).
Step 2 Click on Advanced and then click Firewall.
89
Frequently Asked Questions (continued)
Step 3 Create a new firewall rule:
Leave the second box empty. Under Protocol, select UDP. In the port range boxes,
enter 5060 in the first box and leave the second box empty.
Click Always or set a schedule.
Step 4 Click Apply
and then Continue.
Step 5
Repeat steps 3 and 4
enter ichat2 and open
ports 16384-16403
(UDP).
How do I set up my router to use iChat? -for Macintosh users-
(continued)
Click Enabled.
Enter a name
(ichat1).
Click Allow.
Next to Source,
select WAN under
interface.
In the first box,
enter an *.
Leave the second
box empty.
Next to Destination,
select LAN under
interface.
Enter the IP
Address of the
computer you are running iChat from.
90
Frequently Asked Questions (continued)
If using Mac OS X Firewall, you may need to temporarily turn off the firewall in
the Sharing preference pane on both computers.
To use the Mac OS X Firewall, you must open the same ports as in the router:
Step 1 Choose Apple menu > System Preferences.
Step 2 Choose View > Sharing.
Step 3 Click the Firewall tab.
Step 4 Click New.
Step 5 Choose Other from the Port Name pop-up menu.
Step 6 In the Port Number, Range or Series field, type in: 5060, 16384-16403.
Step 7 In the Description field type in: iChat AV
Step 8 Click OK.
For File Sharing:
Step 1 Click on
Advanced and then
Virtual Server.
Step 2 Check Enabled
to activate entry.
Step 3 Enter a name for
your virtual server entry
(ichat3).
Step 4 Next to Private
IP, enter the IP Address
of the computer on
your local network that
you want to allow the
incoming service to.
Step 5 Select TCP for
Protocol Type.
Step 6 Enter 5190 next to Private Port and Public Port.
Stsp 7 Click Always or configure a schedule.
Step 8 Click Apply and then Continue.
How do I set up my router to use iChat? -for Macintosh users-
(continued)
91
Frequently Asked Questions (continued)
How do I send or receive a file via iChat when the Mac OSX firewall is
active? -for Macintosh users- Mac OS X 10.2 and later
“iChat cannot send or receive a file when the Mac OS X firewall is active in its default
state. If you have opened the AIM port, you may be able to receive a file but not send
them.
In its default state, the Mac OS X firewall blocks file transfers using iChat or America
Online AIM software. If either the sender or receiver has turned on the Mac OS X fire-
wall, the transfer may be blocked.
The simplest workaround is to temporarily turn off the firewall in the Sharing preference
pane on both computers. This is required for the sender. However, the receiver may
keep the firewall on if the AIM port is open. To open the AIM port:
If you do not want to turn off the firewall at the sending computer, a different file sharing
service may be used instead of iChat. The types of file sharing available in Mac OS X
are outlined in technical document 106461, “Mac OS X: File Sharing” in the AppleCare
Knowledge base online.
Note: If you use a file sharing service when the firewall is turned on, be sure to click
the Firewall tab and select the service you have chosen in the “Allow” list. If you do not
do this, the firewall will also block the file sharing service. “
The following information is from the online Macintosh AppleCare knowledge base:
Step 1 Choose Apple menu > System Preferences.
Step 2 Choose View > Sharing.
Step 3 Click the Firewall tab.
Step 4 Click New.
Step 5 Choose AOL IM from the Port Name pop-up menu. The number
5190 should already be filled in for you.
Step 6 Click OK.
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What is NAT?
NAT stands for Network Address Translator. It is proposed and described in
RFC-1631 and is used for solving the IP Address depletion problem. Basically, each
NAT box has a table consisting of pairs of local IP Addresses and globally unique
addresses, by which the box can “translate” the local IP Addresses to global address
and vice versa. Simply put, it is a method of connecting multiple computers to the
Internet (or any other IP network) using one IP Address.
D-Link´s broadband routers (ie: DI-604) support NAT. With proper configuration,
multiple users can access the Internet using a single account via the NAT device.
For more information on RFC-1631: The IP Network Address Translator (NAT), visit
http://www.faqs.org/rfcs/rfc1631.html
Frequently Asked Questions (continued)
93
You can find software updates and user documentation on the D-Link website.
D-Link provides free technical support for customers within the United States and
within Canada for the duration of the warranty period on this product.
U.S. and Canadian customers can contact D-Link technical support through our web
site, or by phone.
Tech Support for customers within the United States:
D-Link Technical Support over the Telephone:
(877) 453-5465
24 hours a day, seven days a week.
D-Link Technical Support over the Internet:
http://support.dlink.com
email:support@dlink.com
Tech Support for customers within Canada:
D-Link Technical Support over the Telephone:
(800) 361-5265
Monday to Friday 8:30am to 9:00pm EST
D-Link Technical Support over the Internet:
http://support.dlink.ca
email:support@dlink.ca
When contacting technical support, please provide the following information:
• Serial number of the unit
• Model number or product name
• Software type and version number
Technical Support
94
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited
warranty for its product only to the person or entity that originally purchased the product from:
• D-Link or its authorized reseller or distributor and
• Products purchased and delivered within the fifty states of the United States, the District of Columbia,
U.S. Possessions or Protectorates, U.S. Military Installations, addresses with an APO or FPO.
Limited Warranty: D-Link warrants that the hardware portion of the D-Link products described below will
be free from material defects in workmanship and materials from the date of original retail purchase of the
product, for the period set forth below applicable to the product type (“Warranty Period”), except as otherwise
stated herein.
3-Year Limited Warranty for the Product(s) is defined as follows:
• Hardware (excluding power supplies and fans) Three (3) Years
• Power Supplies and Fans One (1) Year
• Spare parts and spare kits Ninety (90) days
D-Link’s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at
no charge to the original owner or to refund at D-Link’s sole discretion. Such repair or replacement will be
rendered by D-Link at an Authorized D-Link Service Office. The replacement Hardware need not be new or
have an identical make, model or part. D-Link may in its sole discretion replace the defective Hardware (or
any part thereof) with any reconditioned product that D-Link reasonably determines is substantially equivalent
(or superior) in all material respects to the defective Hardware. Repaired or replacement Hardware will be
warranted for the remainder of the original Warranty Period from the date of original retail purchase. If a
material defect is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to
repair or replace the defective Hardware, the price paid by the original purchaser for the defective Hardware
will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware (or part thereof)
that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link
upon replacement or refund.
Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will
substantially conform to D-Link’s then current functional specifications for the Software, as set forth in the
applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90)
days (“Warranty Period”), provided that the Software is properly installed on approved hardware and operated
as contemplated in its documentation. D-Link further warrants that, during the Warranty Period, the magnetic
media on which D-Link delivers the Software will be free of physical defects. D-Link’s sole obligation shall
be to replace the non-conforming Software (or defective media) with software that substantially conforms
to D-Link’s functional specifications for the Software or to refund at D-Link’s sole discretion. Except as
otherwise agreed by D-Link in writing, the replacement Software is provided only to the original licensee,
and is subject to the terms and conditions of the license granted by D-Link for the Software. Software will
be warranted for the remainder of the original Warranty Period from the date or original retail purchase. If
a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it
is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-
conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies
thereof) is first returned to D-Link. The license granted respecting any Software for which a refund is given
automatically terminates.
Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software of D-
Link’s products will not be applied to and does not cover any refurbished product and any product purchased
through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or the liquidators
expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being
sold “As-Is” without any warranty whatsoever including, without limitation, the Limited Warranty as described
herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point based on its return
policy. In case the return policy period has expired and the product is within warranty, the customer shall
submit a claim to D-Link as outlined below:
Warranty and Registration
(USA only)
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• The customer must submit with the product as part of the claim a written description of the Hardware
defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same.
• The original product owner must obtain a Return Material Authorization (“RMA”) number from
the Authorized D-Link Service Office and, if requested, provide written proof of purchase of the
product (such as a copy of the dated purchase invoice for the product) before the warranty service
is provided.
• After an RMA number is issued, the defective product must be packaged securely in the original
or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA
number must be prominently marked on the outside of the package. Do not include any manuals
or accessories in the shipping package. D-Link will only replace the defective portion of the Product
and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery
(“COD”) is allowed. Products sent COD will either be rejected by D-Link or become the property
of D-Link. Products shall be fully insured by the customer. D-Link will not be held responsible for
any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped
to the customer via UPS Ground or any common carrier selected by D-Link, with shipping charges
prepaid. Expedited shipping is available if shipping charges are prepaid by the customer and upon
request.
• Return Merchandise Ship-To Address
USA: 17595 Mt. Herrmann, Fountain Valley, CA 92708
Canada: 2180 Winston Park Drive, Oakville, ON, L6H 5W1 (Visit http://www.dlink.ca for detailed warranty
information within Canada)
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The
product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product that
is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link
not to be defective or non-conforming.
What Is Not Covered: This limited warranty provided by D-Link does not cover: Products, if in D-Link’s
judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse,
faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been altered, tampered with, defaced or
removed; Initial installation, installation and removal of the product for repair, and shipping costs; Operational
adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs
in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software,
firmware or other products or services provided by anyone other than D-Link; Products that have been
purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers, or the
liquidators expressly disclaim their warranty obligation pertaining to the product. Repair by anyone other
than D-Link or an Authorized D-Link Service Office will void this Warranty.
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE
PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING,
WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY
TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE
LIMITED TO NINETY (90) DAYS. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY
PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF
THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER
ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY
LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER
DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES
FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTER FAILURE
OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINK’S
PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR
INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK FOR WARRANTY SERVICE) RESULTING
FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY
BREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR,
REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON-CONFORMING PRODUCT. THE MAXIMUM
LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE
PRODUCT COVERED BY THE WARRANTY. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES,
EXPRESS, IMPLIED OR STATUTORY.
Governing Law: This Limited Warranty shall be governed by the laws of the State of California. Some states
do not allow exclusion or limitation of incidental or consequential damages, or limitations on how long an
implied warranty lasts, so the foregoing limitations and exclusions may not apply. This limited warranty provides
specific legal rights and the product owner may also have other rights which vary from state to state.
Trademarks: D-Link is a registered trademark of D-Link Systems, Inc. Other trademarks or registered
trademarks are the property of their respective manufacturers or owners.
Copyright Statement: No part of this publication or documentation accompanying this Product may be
reproduced in any form or by any means or used to make any derivative such as translation, transformation,
or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as stipulated by the United
States Copyright Act of 1976. Contents are subject to change without prior notice.
Copyright
©
2002 by D-Link Corporation/D-Link Systems, Inc. All rights reserved.
CE Mark Warning: This is a Class B product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.
Federal Communication Commission Interference Statement: This equipment has been tested and
found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
IEEE 802.11b or 802.11g operation of this product in the U.S.A. is firmware-limited to channels 1 through 11.
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Industry Canada Statement:
Operation is subject to the following two conditions:
1) this device may not cause interference and
2) this device must accept any interference, including interference that may cause undesired operation of
the device
This device has been designed to operate with an antenna having a maximum gain of 2dBi.
Antenna having a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna
impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that
the EIRP is not more than required for successful communication.
Register your D-Link product online at http://support.dlink.com/register/
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