D Link HPW220AVA1 Powerline AV Wireless N150 Mini Extender/Powerline AV Wireless N150 Mini Router User Manual Manual

D Link Corporation Powerline AV Wireless N150 Mini Extender/Powerline AV Wireless N150 Mini Router Manual

Manual

DHP-W220AV
User Manual
PowerLine AV Wireless N150 Mini Extender
Version 1.00 | 11/13/2014
iD-Link DHP-W220AV User Manual
D-Link reserves the right to revise this publication and to make changes in the content hereof without obligation to notify any
person or organization of such revisions or changes.
Manual Revisions
Trademarks
D-Link and the D-Link logo are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States or other countries.
All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies.
Apple®, Apple logo®, Safari®, iPhone®, iPad®, iPod touch® and Macintosh® are trademarks of Apple Inc., registered in the U.S. and other countries.
App StoreSM is a service mark of Apple Inc.
Chrome™ browser, Google Play™ and Android™ are trademarks of Google Inc.
Internet Explorer®, Windows® and the Windows logo are trademarks of the Microsoft group of companies.
Copyright © 2014 by D-Link Corporation, Inc.
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from D-Link Corporation,
Inc.
The purpose of this product is to create a constant network connection for your devices. As such, it does not have a standby mode or use a power
management mode. If you wish to power down this product, please simply unplug it from the power outlet.
Power Usage
This device is an Energy Related Product (ErP) with High Network Availability (HiNA), and automatically switches to a power-saving Network Standby
mode within 1 minute of no packets being transmitted. It can also be turned o through a power switch to save energy when it is not needed.
Network Standby: 2.27 watts
Switched O: 0.05 watts
Revision Date Description
1.00 13 November, 2014 • Initial release for A1 version
Preface
iiD-Link DHP-W220AV User Manual
Table of Contents
Preface ................................................................................. i
Manual Revisions ........................................................................... i
Trademarks ...................................................................................... i
Power Usage .................................................................................... i
Product Overview .............................................................. 1
Package Contents .........................................................................1
System Requirements ................................................................. 2
Introduction ................................................................................... 3
Features ............................................................................................4
Hardware Overview .....................................................................5
Connections ........................................................................... 5
Buttons ..................................................................................... 6
LEDs ........................................................................................... 7
Installation ......................................................................... 8
Wireless Installation Considerations ...................................... 8
Powerline Installation Considerations ................................10
Safety ..............................................................................................11
Conguration ...................................................................12
Setup ...............................................................................................12
Setup Wizard ........................................................................13
Wireless Settings .................................................................14
Clone My Wi-Fi ................................................................15
Network Settings ................................................................16
Static IP ..............................................................................16
Dynamic IP (DHCP) ........................................................17
PLC Settings .........................................................................18
Advanced ......................................................................................19
MAC Address Filter .............................................................19
Advanced Wireless .............................................................20
User Limit ............................................................................... 21
Tools ................................................................................................22
Admin .....................................................................................22
Time .........................................................................................23
System ....................................................................................24
Firmware ................................................................................25
System Check .......................................................................26
Status ..............................................................................................27
Device Info ............................................................................27
Logs .........................................................................................28
Statistics .................................................................................29
Wireless ..................................................................................30
Help .................................................................................................31
Connecting to a Wireless Network .................................32
WPS Button ...................................................................................32
Windows® 8 ...................................................................................33
WPA/WPA2 ............................................................................33
Windows® 7 ...................................................................................35
WPA/WPA2 ............................................................................35
Windows Vista® ............................................................................38
WPA/WPA2 ............................................................................39
Windows® XP ................................................................................41
Table of Contents
iiiD-Link DHP-W220AV User Manual
Table of Contents
WPA/WPA2 ............................................................................42
Troubleshooting ..............................................................44
Wireless Basics .................................................................48
What is Wireless? .........................................................................49
Tips ...................................................................................................51
Wireless Modes ............................................................................ 52
Networking Basics ...........................................................53
Check your IP address ...............................................................53
Statically Assign an IP address ...............................................54
Technical Specications ..................................................55
Contacting Technical Support ........................................56
Warranty ...........................................................................57
Registration .....................................................................64
1D-Link DHP-W220AV User Manual
Section 1 - Product Overview
Package Contents
DHP-W220AV
Quick Installation Guide
Depending on your region, a power plug adapter may also be included. If any of the above items are missing, please contact your reseller.
Wi-Fi Conguration Card
Wi-Fi Conguration Note
CAT5 Ethernet Cable
2D-Link DHP-W220AV User Manual
Section 1 - Product Overview
Network Requirements • Cable/DSL modem
• IEEE 802.11b/g/n wireless clients
Web-based Conguration
Utility Requirements
A computer or mobile device with the following:
• Windows®, Macintosh, Linux-based, iOS, or Android™ operating
system
• An installed Wi-Fi adapter
Browser Requirements:
• Internet Explorer® 8 or higher
• Firefox® 12.0 or higher
• Safari® 4 or higher
• Chrome™ 20 or higher
Windows® Users: Make sure you have the latest version of Java
installed. Visit www.java.com to download the latest version.
System Requirements
3D-Link DHP-W220AV User Manual
Section 1 - Product Overview
The DHP-W220AV PowerLine AV Wireless N150 Mini Extender allows you to connect both wired and wireless computers,
smartphones, tablets, digital TV, and gaming consoles using the most pervasive medium in your home - the electrical wiring.
Share your Internet connection and experience smooth le transfers, streaming multimedia, online gaming and more.
The DHP-W220AV features Zero Conguration for easy plug-and-play installation so you can extend your wired and wireless
network quickly. A D-Link exclusive, Clone My Wi-Fi technology lets you copy your existing network settings to your Powerline
network easily and painlessly. Then simply press the Simple Connect button and your Powerline network will be set up and
ready for use with other network devices. Then press the WPS button to connect your mobile devices and PCs wirelessly while
solid security features such as industry-standard 128-bit AES and WEP/WPA/WPA2 encryption protects your Powerline wireless
network from intrusion.
The DHP-W220AV incorporates the latest technology to improve on the HomePlug AV technology’s data speeds over a home’s
existing electrical wiring. This fast transmission speed provides ample bandwidth suitable for streaming video signals while
simultaneously providing high-speed Internet access throughout the home. Support for 802.11n/g/b devices means your
existing devices can easily connect wirelessly to your Powerline network and uPnP support means extraneous devices are
easily compatible in your network.
Introduction
4D-Link DHP-W220AV User Manual
Section 1 - Product Overview
• Data Transmission Over Electrical Wiring - The D-Link DHP-W220AV PowerLine AV Wireless N150 Mini Extender, compliant
with the HomePlug AV standard, uses your home’s existing electrical wiring to create a network or extend your existing
network.1 It turns every power outlet into a potential network connection to access digital media devices, game consoles,
print servers, computers, and network storage devices throughout your home. Additionally, Wireless N provides high speed
transfers without the need for unsightly network cables.
• Zero Conguration & Clone My Wi-Fi Technology For Easy Setup - The DHP-W220AV plugs directly into a power outlet,
and does not require any additional cables. To simplify setup, D-Link’s Zero Conguration means just that: no conguration
needed. Even better, Clone My Wi-Fi technology lets you copy your existing network conguration for hassle-free installation
to get you up and running quickly. For convenience, wireless devices can be connected at the push of a button. Use the
Internet securely with the 128-bit AES data encryption used to protect the network from unauthorized intruders. With
plug and play installation, the DHP-W220AV is an ideal solution to create a wall-to-wall home network.
• Compact Design That Fits Into Any Home - Network devices are a part of every home and oce, but that doesn’t mean
it needs to be unsightly. With the wall-wart design in classic white exterior, the DHP-W220AV blends into any decor by
staying out of sight. Practicality meets discreetness in a small, unobtrusive package designed for any environment.
• Faster Wireless Speeds & Wider Operational Range - The Wireless N technology incorporated into the DHP-W220AV
oers increased speed and range beyond 802.11g technology up to 150 Mbps. This lets you extend your wireless network
coverage so you can stream music, movies, and play games from any corner of your home.
• Ideal For Bandwidth-Intensive Applications - The DHP-W220AV is capable of delivering Powerline AV data transfer rates
even higher than the old AV standard. Rapid transmission speeds of up to 200 Mbps makes it ideal for bandwidth-intensive
applications, guaranteeing smooth HD video streaming, clear VoIP calls, and lag-free online gaming experiences. Support
for 802.11n provides ample wireless bandwidth and enables users to tap into existing electrical wiring from a wireless
device for high-quality multimedia streaming.
1 Power outlets and electrical wiring must all be part of the same electrical system. Certain electrical conditions in your home, such as wiring condition and conguration, may aect the performance of this product.
Additional D-Link Powerline AV adapters are required to add new devices to the network. A minimum of two D-Link Powerline AV Network Adapters are required to create a network. Connecting this product to a power
strip with a surge protector may adversely aect the performance of this product. For best results, plug the adapter directly into a wall outlet.
Features
5D-Link DHP-W220AV User Manual
Section 1 - Product Overview
Hardware Overview
Connections
1LAN Ports Connects to LAN devices such as PCs, TVs, and game consoles.
1
6D-Link DHP-W220AV User Manual
Section 1 - Product Overview
1Power Button Press to power on/o the device.
2Simple Connect
Button
Push this button to create a secure Powerline connection with another adapter. It
can also be used to connect using Wi-Fi Protected Setup (WPS). To connect using
WPS, press this button, then press the WPS button on your wireless client. To reset
the device to factory settings, press the button for 10 seconds.
Hardware Overview
Buttons
2
1
7D-Link DHP-W220AV User Manual
Section 1 - Product Overview
Hardware Overview
LEDs
2
3
1
1Power LED
Solid Orange The device is powering on.
Solid Green The device is on.
Blinking Green Fast: The device is performing WPS or PLC synchronization.
Slow: The device is in power saving mode.
Light O The device is o.
2Powerline LED
Solid Green A Powerline connection is established and the data rate is high.
Solid Orange A connection is established and the data rate is average.
Solid Red A connection is established and the data rate is low.
Light O A Powerline connection is not established.
3LAN LED Solid Green The LAN segment is ready.
Light O There is no LAN established.
8D-Link DHP-W220AV User Manual
Section 2 - Installation
The DHP-W220AV lets you access your network using a wireless connection from virtually anywhere within the operating range
of your wireless network. Keep in mind, however, that the number, thickness and location of walls, ceilings, or other objects
that the wireless signals must pass through, may limit the range. Typical ranges vary depending on the types of materials and
background RF (radio frequency) noise in your home or business. The key to maximizing wireless range is to follow these basic
guidelines:
1. Keep the number of walls and ceilings between the D-Link router and other network devices to a minimum - each wall
or ceiling can reduce your adapter’s range from 3-90 feet (1-30 meters.) Position your devices so that the number of
walls or ceilings is minimized.
2. Be aware of the direct line between network devices. A wall that is 1.5 feet thick (.5 meters), at a 45-degree angle appears
to be almost 3 feet (1 meter) thick. At a 2-degree angle it looks over 42 feet (14 meters) thick! Position devices so that
the signal will travel straight through a wall or ceiling (instead of at an angle) for better reception.
3. Building materials make a dierence. A solid metal door or aluminum studs may have a negative eect on range. Try
to position access points, wireless routers, and computers so that the signal passes through drywall or open doorways.
Materials and objects such as glass, steel, metal, walls with insulation, water (sh tanks), mirrors, le cabinets, brick, and
concrete will degrade your wireless signal.
4. Keep your product away (at least 3-6 feet or 1-2 meters) from electrical devices or appliances that generate RF noise.
5. If you are using 2.4 GHz cordless phones or X-10 (wireless products such as ceiling fans, lights, and home security
systems), your wireless connection may degrade dramatically or drop completely. Make sure your 2.4 GHz phone base
is as far away from your wireless devices as possible. The base transmits a signal even if the phone in not in use.
Installation
Wireless Installation Considerations
9D-Link DHP-W220AV User Manual
Section 2 - Installation
Hardware Installation
Power
Plug the DHP-W220AV into an AC wall outlet where you want to extend your network and press the power button. The Power
LED on the DHP-W220AV will turn on to indicate it is receiving power. This may take up to 60 seconds.
Connect to Your Existing Network
Press the Simple Connect Button on the DHP-W220AV for 3 seconds. Then, press the Simple Connect Button on the existing
Powerline AV device for 3 seconds. This must be done within two minutes after pressing the Simple Connect Button on the
DHP-W220AV. The Powerline devices will reboot. Read the installation advice on the next page, and continue to “Conguration”
on page 12.
Plug in the Ethernet Cable
Connect one end of the supplied CAT5 Ethernet cable to the LAN port on the DHP-W220AV and the other end of the cable
to your computer’s Ethernet port. You may also connect to the DHP-W220AV over Wi-Fi with the information on the Wireless
Conguration Card to proceed to set up your wireless network.
Note: Network connectivity is conrmed when the Powerline LED indicators on both Powerline devices are steadily lit. This will indicate that your network
is now secure.
A minimum of two Powerline devices (your DHP-W220AV and another pre-existing device) are required to create a Powerline
network. Make sure your existing HomePlug AV device is plugged into a power outlet near your cable or DSL modem and
connected to your network.
ROOM A ROOM B ROOM C
DHP-W220AV DHP-W220AV
HomePlug
AV Device
Router
Internet Notebook Notebook
iPad iPad
10D-Link DHP-W220AV User Manual
Section 2 - Installation
Powerline Installation Considerations
Plan the location of your Powerline devices:
1. Connect Powerline devices to electrical outlets that are not controlled by a
wall switch to avoid accidentally turning o power to the device.
2. Do not connect the Powerline devices to an extension cord, surge
protector, or power strip as this might prevent it from working correctly, or
negatively impact network performance.
3. Avoid using the Powerline devices in an electrical outlet that is located
near an appliance that uses a lot of power, such as a washer, dryer, or
a refrigerator. This may prevent the adapter from working correctly, or
negatively impact network performance.
4. Verify that your Powerline devices are electrically rated to operate with the power available in your location.
5. To help prevent against electrical shock, be sure to plug the power cables into properly grounded electrical outlets.
11D-Link DHP-W220AV User Manual
Section 2 - Installation
Please read all of the safety and operating instructions before using your device:
1. Do not open the device or attempt to repair or service the device.
2. Ensure that the device is plugged into the wall in a vertical position.
3. Use the device in a dry location, and avoid placing it in humid environments.
4. Do not submerge the device in liquid or attempt to clean it with liquids or solvents. To clean the device, disconnect it
from the power outlet and use a damp towel.
5. Keep the device out of direct sunlight.
6. Do not cover or block the vents on the device.
7. Make sure that the device has adequate room for ventilation.
8. Avoid placing the device near a heater or radiator.
Safety
12D-Link DHP-W220AV User Manual
Section 3 - Conguration
Conguration
Setup
To access the conguration utility, open a web browser such as Internet
Explorer and enter either http://dlinkap.local./ (this is on the Wi-Fi
Conguration Card) or http://192.168.0.50 in the address eld.
By default, admin will be the Username . Leave the password blank.
If you receive a “Page Cannot be Displayed” error, please refer to
“Troubleshooting” on page 44 for assistance.
Click Setup Wizard after logging in and follow the instructions to congure
your DHP-W220AV.
If you wish to change the default settings or optimize the performance of the DHP-W220AV you may use the web-based conguration utility.
13D-Link DHP-W220AV User Manual
Section 3 - Conguration
Setup Wizard
Use the wizard’s on-screen instructions to conveniently set up your network if you have not yet. You can also manually
congure your network. Wi-Fi settings are covered in “Wireless Settings” on page 14 and Powerline settings are covered in
“PLC Settings” on page 18.
14D-Link DHP-W220AV User Manual
Section 3 - Conguration
Wireless Settings
The Service Set Identier (SSID) is the name of your wireless
network. Create a name using up to 32 characters. The SSID is
case-sensitive. Enable Auto Channel.
The auto channel selection setting can be selected to allow
this device to choose the channel with the least amount of
interference.
By default the channel is set to 1. The Channel can be changed
to t the channel setting for an existing wireless network or to
customize the wireless network. If you enable Auto Channel
Selection, this option will be greyed out.
WPA/WPA2 is more secure than WEP. WEP should only be
used if you have older devices that are unable to use WPA. Use
of TKIP/AES security framework provides the optimum mix of
security and compatibility. Please refer to “What is Wireless?”
on page 49 for more information. Choosing Clone My Wi-Fi
will copy the security settings on your current network to the
DHP-W220AV.
Choose a password that is strong. A good password uses both
letters and numbers in unpredictable places. Example bad
passwords could be password or 12345678.
Wireless
Name:
Enable Auto
Channel Scan:
Wireless
Channel:
Wireless
Security Mode:
Passphrase:
The DHP-W220AV lets you customize your wireless settings for your access point. This device allows you to extend your current
network so you can roam about the house while staying connected the entire time. Click Save Settings when nished.
15D-Link DHP-W220AV User Manual
Section 3 - Conguration
Clone My Wi-Fi
D-Link’s new Clone My Wi-Fi technology lets you expand your
network quickly and simply. By selecting this option, all of your
wireless security settings on your existing network will be copied
to the DHP-W220AV. The existing values will be grayed out to
indicate they cannot be changed.
Click Save Settings to apply your settings.
Note: The DHP-W220AV will copy the Wi-Fi settings from a router that also
supports Clone My Wi-Fi. If the DHP-W220AV cannot copy the settings over,
the device will keep the default (WPA2) or current settings and search for a
router that supports this function when Save Settings is clicked.
16D-Link DHP-W220AV User Manual
Section 3 - Conguration
Network Settings
Static IP
This section will allow you to change the local network settings of the DHP-W220AV and to congure the DHCP settings.
Select Static IP to manually enter the IP settings supplied by
your Internet Service Provider (ISP).
Enter the IP address of the router. The default IP address is
192.168.0.50.
If you change the IP address, once you click Save Settings, you
will need to enter the new IP address in your browser in order
to log in to the conguration utility in the future.
Enter the subnet mask. The default subnet mask is 255.255.255.0.
Enter the default gateway IP address.
Enter the primary DNS server as provided by your ISP.
Enter an optional DNS server as provided by your ISP.
Enter the name of the router.
LAN Connection
Type:
IPv4 Address:
Subnet Mask:
Default Gateway:
Primary DNS
Server:
Secondary DNS
Server:
Device Name:
17D-Link DHP-W220AV User Manual
Section 3 - Conguration
Select Dynamic IP (DHCP) to obtain IP address information
automatically from your ISP. Select this option if your ISP does
not give you any IP numbers to use.
Enter the name of the router.
LAN
Connection
Type:
Device Name:
Dynamic IP (DHCP)
If you are unsure what method you use to connect to the Internet, try this rst.
18D-Link DHP-W220AV User Manual
Section 3 - Conguration
This section will let you congure your D-Link Powerline AV settings and information.
PLC Settings
Power Saving:
Network
Name:
Public
Network
Name:
Private
Network
Name:
Network List:
Enable Power Saving mode.
You can set the name of your network and to make it either
public or private. Make sure the Network Name of all of the
devices within your Powerline network is the same.
Select this option if you would like to make your Powerline
network public with the default Network Name of
“HomePlugAV”. Since this is a commonly used Network Name,
it is less secure than a private Network Name.
Select this option if you wish to make your Powerline network
more secure by using a private Network Name.
This section provides information such as MAC Address and
data transmission rates on the network devices on your
Powerline network.
19D-Link DHP-W220AV User Manual
Section 3 - Conguration
Advanced
MAC Address Filter
Select Turn MAC Filtering O, Allow MAC addresses listed
below, or Deny MAC addresses listed below from the drop-
down menu.
Enter the MAC address you would like to lter.
To find the MAC address on a computer, please refer to
“Networking Basics” on page 53 section in this manual.
Click Save Settings to save the current conguration.
MAC Filtering
Rules:
MAC Address:
Use MAC (Media Access Control) Filters to allow or deny LAN (Local Area Network) computers from accessing the network
according to their MAC addresses. You can either manually add a MAC address or select the MAC address from the list of clients
that are currently connected to the DHP-W220AV.
20D-Link DHP-W220AV User Manual
Section 3 - Conguration
Advanced Wireless
Set the transmission power of the antennas for the 2.4 GHz
band.
This enables 802.11d operation. 802.11d is a wireless
specication developed to allow implementation of wireless
networks in countries that cannot use the 802.11 standard.
This feature should only be enabled if you are in a country
that requires it.
WMM is QoS for your wireless network. This will improve the
quality of video and voice applications for your wireless clients.
Enable this option to reduce interference from other wireless
networks in your area. If the channel width is operating at
40 MHz and there is another wireless network’s channel over-
lapping and causing interference, the router will automatically
change to 20 MHz.
Click Save Settings to save the current conguration.
Transmit Power:
WLAN Partition:
WMM Enable:
HT20/40
Coexistence:
This page allows you to change some of the advanced wireless settings of the DHP-W220AV. It is recommended that you only
change these settings if you are familiar with their functions and proper settings, or are instructed to do so.
21D-Link DHP-W220AV User Manual
Section 3 - Conguration
User Limit
Check to enable the User Limit function.
Enter a number between 1 and 32 of the maximum number
of clients that can connect to this network.
Click Save Settings to save the current conguration.
Enable User
Limit:
User Limit(1-32):
22D-Link DHP-W220AV User Manual
Section 3 - Conguration
Admin
This page will allow you to change the administrator password, which is used to access the conguration interface and change
settings.
Enter a new password for the admin user name. The
administrator account can change the conguration
of the device.
Enter the same password that you entered in the
previous textbox in order to conrm its accuracy.
Enables a CAPTCHA verification which will require
users to type letters or numbers from a distorted image
displayed on the screen to prevent online hackers and
unauthorized users from gaining access to your device’s
conguration. This feature is disabled by default.
Click Save Settings to save and activate the
new changes.
New Password:
Conrm
Password:
Enable
Graphical
Authentication:
Tools
23D-Link DHP-W220AV User Manual
Section 3 - Conguration
Time
The Time and Date options allow you to congure, update, and maintain the correct time on the internal system clock. From
this section you can set the time zone that you are in. Daylight saving and NTP can also be congured to automatically adjust
the time when needed.
Time Zone:
Enable Daylight
Saving:
Enable NTP:
NTP Server Used:
Set Date and Time
Manually:
Select the Time Zone from the drop-down menu.
To enable daylight saving time adjustment, click the
Enable Daylight Saving check box. Next, use the drop-
down menu to select a Daylight Saving Oset and then
enter a start date and an end date for daylight saving
time.
NTP (Network Time Protocol) allows the device to
automatically set the system clock based on an Internet
NTP server. Check this box to use a NTP server. This will
only connect to a server on the Internet, not a local
server.
Enter the NTP server or select one from the
drop-down menu.
To manually input the time, enter the values in these
fields for the Year, Month, Day, Hour, Minute, and
Second and then click Save Settings. You can also click
the Copy Your Computer’s Time Settings button at the
bottom of the screen.
Click Save Settings to save and activate the
new changes.
24D-Link DHP-W220AV User Manual
Section 3 - Conguration
System
Save Settings To
Local Hard Drive:
Load Settings
From
Local Hard Drive:
Restore to
Factory Default
Settings:
Reboot the
Device:
Use this option to save the current DHP-W220AV conguration
settings to a le on the computer you are using. Click the Save
button. You will then see a le dialog where you can select a
location and le name for the settings.
Use this option to load previously saved DHP-W220AV
conguration settings. Click Browse to nd a previously saved
conguration le. Then, click the Upload Settings button to
transfer those settings to the DHP-W220AV.
This option will restore all conguration settings back to the
settings that were in eect at the time the DHP-W220AV was
shipped from the factory. Any settings that have not been
saved will be lost, including any rules that you have created. If
you would like to save the current DHP-W220AV conguration
settings, use the Save button above.
Click to reboot the DHP-W220AV.
This page lets you both save and delete settings on your DHP-W220AV.
25D-Link DHP-W220AV User Manual
Section 3 - Conguration
Firmware
You can upgrade the rmware of the DHP-W220AV from this page. Make sure the rmware you would like to use is on the local hard
drive of your computer. Click Browse... to locate the rmware le to be used for the update. Please check the D-Link support site for
rmware updates at http://support.dlink.com. You can download rmware upgrades to your hard drive from the D-Link support site.
After you have downloaded the new rmware, click Browse...
to locate the rmware update on your hard drive. Click Upload
to complete the rmware upgrade.
Firmware
Update:
26D-Link DHP-W220AV User Manual
Section 3 - Conguration
System Check
This page helps you to diagnose connection problems.
Ping Test:
Ping Result:
A ping test sends a tiny bit of information to a website and
anticipates a response. Pinging an extremely stable site such
as your favorite search engine or news site can help tell you if
your Internet connection is working properly. If you can ping
a site or address from here but your computer is getting no
connectivity, then the DHP-W220AV is working properly but
there is the problem with the computer.
“Ping timeout” means that the site did not respond. This
happens if the site is down or does not exist, but also if you
do not have Internet connectivity. If you ping several common
websites and all result in a timeout then there is likely an issue
with your Internet connection. If the result says a site is alive,
then your Internet connection is working.
27D-Link DHP-W220AV User Manual
Section 3 - Conguration
Device Info
This page displays the current information for the DHP-W220AV. It will display the LAN and wireless LAN information.
General:
LAN:
Wireless LAN:
PLC:
Displays the DHP-W220AV’s time and rmware version.
Displays the MAC address and the private (local) IP settings for
the DHP-W220AV.
Displays the wireless MAC address and your wireless settings
such as SSID and Channel.
Shows the DHP-W220AV’s Powerline Connection settings.
Status
28D-Link DHP-W220AV User Manual
Section 3 - Conguration
Logs
The DHP-W220AV keeps a running log of events and activities occurring on the DHP-W220AV when logging is enabled. If the
AP is rebooted, the logs are automatically cleared. You can save the log les prior to clearing them.
Log Options:
First Page:
Last Page:
Previous:
Next:
Refresh:
Save Log:
Clear:
Tick Enable to start logging network events.
Go to the rst page of the log.
Go to the last page of the log.
Go to the previous page of the log.
Go to the next page of the log.
Updates the log to the current time.
Save the log to your hard drive.
This button clears all current log content.
29D-Link DHP-W220AV User Manual
Section 3 - Conguration
Statistics
The DHP-W220AV keeps statistics on the trac that passes through it. You can view the amount of packets that pass through
the LAN and wireless portions of the network. The trac counter will reset if the DHP-W220AV is rebooted.
30D-Link DHP-W220AV User Manual
Section 3 - Conguration
Wireless
The wireless client table displays a list of current connected wireless clients. This table displays the connection details and MAC
and IP addresses of the connected wireless clients. Click Refresh to update the list.
31D-Link DHP-W220AV User Manual
Section 3 - Conguration
Help
Click on a link in the Help heading for more information on each section of the rmware.
32D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
Step 2 - Within 2 minutes, press the WPS button on your wireless client
(or launch the software utility and start the WPS process).
Step 1 - Press the WPS button on the router for about 1 second.
The Power/Status LED will start to blink.
Step 3 - Allow up to 2 minutes to congure. Once the Power/Status
LED stops blinking, you will be connected and your wireless
connection will be secure with WPA2.
To connect your wireless devices to the router using WPS:
Connecting to a Wireless Network
WPS Button
The easiest and most secure way to connect your wireless devices to the router is WPS (Wi-Fi Protected Setup). Most wireless
devices such as wireless adapters, media players, Blu-ray DVD players, wireless printers and cameras will have a WPS button
(or a software utility with WPS) that you can press to connect to the router. Please refer to your user manual for the wireless
device you want to connect to make sure you understand how to enable WPS. To connect a client, follow the steps below:
Simple Connect/
WPS Button
33D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
Windows® 8
WPA/WPA2
It is recommended to enable wireless security (WPA/WPA2) on your wireless router or access point before conguring your
wireless adapter. If you are joining an existing network, you will need to know the security key (Wi-Fi password) being used.
To join an existing network, locate the wireless network icon in the taskbar, next to
the time display.
Wireless Icon
Clicking on this icon will display a list of wireless networks which are within connecting
proximity of your computer. Select the desired network by clicking on the network
name.
34D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
You will then be prompted to enter the network security key (Wi-Fi password) for
the wireless network. Enter the password into the box and click Next.
If you wish to use Wi-Fi Protected Setup (WPS) to connect to the router, you can also
press the WPS button on your router at this point to enable the WPS function.
When you have established a successful connection to a wireless network, the word
Connected will appear next to the name of the network to which you are connected.
35D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
Windows® 7
1. Click on the wireless icon in your system tray (lower-right corner).
2. The utility will display any available wireless networks in your area.
Wireless Icon
WPA/WPA2
It is recommended to enable wireless security (WPA/WPA2) on your wireless router or access point before conguring your
wireless adapter. If you are joining an existing network, you will need to know the security key or passphrase being used.
36D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
4. The following window appears while your computer tries to connect
to the router.
3. Highlight the wireless connection with Wi-Fi name (SSID) you would
like to connect to and click the Connect button.
If you get a good signal but cannot access the Internet, check your
TCP/IP settings for your wireless adapter. Refer to the Networking
Basics section in this manual for more information.
37D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
5. Enter the same security key or passphrase (Wi-Fi password) that is
on your router and click OK. You can also connect by pushing the
WPS button on the router.
It may take 20-30 seconds to connect to the wireless network. If the
connection fails, please verify that the security settings are correct. The
key or passphrase must be exactly the same as on the wireless router.
38D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
Windows Vista®
Windows Vista® users may use the built-in wireless utility. If you are using a third-party utility or Windows® 2000, please refer to
the user manual of your wireless adapter for help with connecting to a wireless network. Most utilities will have a “site survey”
option similar to the Windows Vista® utility as seen below.
Right-click on the wireless computer icon in your system tray (lower-
right corner next to the time). Select Connect to a network.
If you receive the Wireless Networks Detected pop-up, click on the
center of the window to access the utility.
or
The utility will display available wireless networks in your area. Select
a network (displayed using the SSID) and click the Connect button.
If you have a good signal but cannot access the Internet, check your
TCP/IP settings for your wireless adapter. Refer to the Networking
Basics section in this manual for more information.
39D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
WPA/WPA2
It is recommended to enable wireless security (WPA/WPA2) on your wireless router or access point before conguring your
wireless adapter. If you are joining an existing network, you will need to know the security key or passphrase being used.
2. Highlight the wireless network (SSID) you would like to connect to
and click Connect.
1. Open the Windows Vista® Wireless Utility by right-clicking on the
wireless computer icon in your system tray (lower right corner of
screen). Select Connect to a network.
40D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
3. Enter the same security key or passphrase that is on your router
and click Connect.
It may take 20-30 seconds to connect to the wireless network. If the
connection fails, please verify that the security settings are correct. The
key or passphrase must be exactly the same as on the wireless router.
41D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
Windows® XP
Windows® XP users may use the built-in wireless utility (Zero Conguration Utility). The following instructions are for Service
Pack 2 users. If you are using another company’s utility, please refer to the user manual of your wireless adapter for help with
connecting to a wireless network. Most utilities will have a “site survey” option similar to the Windows® XP utility as seen below.
Right-click on the wireless computer icon in your system tray (lower-right
corner next to the time). Select View Available Wireless Networks.
If you receive the Wireless Networks Detected bubble, click on the
center of the bubble to access the utility.
or
The utility will display any available wireless networks in your area. Click
on a network (displayed using the SSID) and click the Connect button.
If you get a good signal but cannot access the Internet, check your TCP/
IP settings for your wireless adapter. Refer to the Networking Basics
section in this manual for more information.
42D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
It is recommended to enable WPA on your wireless router or access point before conguring your wireless adapter. If you are
joining an existing network, you will need to know the WPA key being used.
2. Highlight the wireless network (SSID) you would like to connect to
and click Connect.
1. Open the Windows® XP Wireless Utility by right-clicking on the
wireless computer icon in your system tray (lower-right corner of
screen). Select View Available Wireless Networks.
WPA/WPA2
43D-Link DHP-W220AV User Manual
Section 4 - Connecting to a Wireless Network
3. The Wireless Network Connection box will appear. Enter the WPA-
PSK passphrase and click Connect.
It may take 20-30 seconds to connect to the wireless network. If the
connection fails, please verify that the WPA-PSK settings are correct.
The WPA-PSK passphrase must be exactly the same as on the wireless
router.
44D-Link DHP-W220AV User Manual
Section 5 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DHP-W220AV. Read the
following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a dierent
operating system, the screenshots on your computer will look similar to the following examples.
1. Why can’t I access the web-based conguration?
When entering http://dlinkap.local, you are not connecting to a website nor do you have to be connected to the Internet.
The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect
to the web-based utility.
Make sure you have an updated Java-enabled Web browser. We recommend the following:
• Microsoft Internet Explorer® 8.0 or higher
• Mozilla Firefox® 12.0 or higher
• Google™ Chrome 20 or higher
• Safari® 4.0 or higher
Verify wireless connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dierent
device if possible.
Disable any Internet security software running on the computer. Software rewalls such as ZoneAlarm, BlackICE, Sygate, Norton
Personal Firewall, and Windows® XP rewall may block access to the conguration pages. Check the help les included with
your rewall software for more information on disabling or conguring it.
45D-Link DHP-W220AV User Manual
Section 5 - Troubleshooting
Congure your Internet settings:
• Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click the
button to restore the settings to their defaults.
• Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button. Make
sure nothing is checked. Click OK.
• Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three times.
• Close your Web browser (if open) and open it.
Access the web management. Open your Web browser and enter the IP address of your D-Link router in the address bar. This
should open the login page for your web management.
If you still cannot access the conguration, unplug the power to the router for 10 seconds and plug back in. Wait about 60
seconds and try accessing the conguration. If you have multiple computers, try connecting using a dierent computer.
2. What can I do if I forgot my password?
If you forgot your password, you must reset your router. Unfortunately this process will change all your settings back to the
factory defaults.
To reset the router, locate the reset button (hole) on the rear panel of the unit. With the router powered on, use a paperclip
to hold the button down for 10 seconds. Release the button and the router will go through its reboot process. Wait about 60
seconds to access the router. The default IP address is 192.168.0.50 or you may be able to reach the device at http://dlinkap.
local./. When logging in, leave the admin password box empty.
46D-Link DHP-W220AV User Manual
Section 5 - Troubleshooting
3. Why can’t I connect to certain sites or send and receive emails when connecting through my router?
If you are having a problem sending or receiving email, or connecting to secure sites such as eBay, banking sites, and Hotmail,
we suggest lowering the MTU in increments of ten (Ex. 1492, 1482, 1472, etc).
To nd the proper MTU Size, you’ll have to do a special ping of the destination you’re trying to go to. A destination could be
another computer, or a URL.
• Click on Start and then click Run.
• Windows® 95, 98, and Me users type in command (Windows®
NT, 2000, XP, Vista®, and 7 users type in cmd) and press Enter
(or click OK).
• Once the window opens, you’ll need to do a special ping.
Use the following syntax:
ping [url] [-f] [-l] [MTU value]
Example: ping yahoo.com -f -l 1472
You should start at 1472 and work your way down by 10 each time. Once you get a reply, go up by 2 until you get a fragmented
packet. Take that value and add 28 to the value to account for the various TCP/IP headers. For example, lets say that 1452 was the
proper value, the actual MTU size would be 1480, which is the optimum for the network we’re working with (1452+28=1480).
Once you nd your MTU, you can now congure your router with the proper MTU size.
47D-Link DHP-W220AV User Manual
Section 5 - Troubleshooting
To change the MTU rate on your router follow the steps below:
• Open your browser, enter the IP address of your router (192.168.0.1, http://dlinkrouter.local. or http://dlinkrouter.)
and click OK.
• Enter your username (admin) and password (blank by default). Click OK to enter the web conguration page for the
device.
• Click on Setup and then click Manual Congure.
• To change the MTU enter the number in the MTU eld and click Save Settings to save your settings.
• Test your email. If changing the MTU does not resolve the problem, continue changing the MTU in increments of ten.
48D-Link DHP-W220AV User Manual
Appendix A - Wireless Basics
D-Link wireless products are based on industry standards to provide easy-to-use and compatible high-speed wireless
connectivity within your home, business or public access wireless networks. Strictly adhering to the IEEE standard, the D-Link
wireless family of products will allow you to securely access the data you want, when and where you want it. You will be able
to enjoy the freedom that wireless networking delivers.
A wireless local area network (WLAN) is a cellular computer network that transmits and receives data with radio signals instead of
wires. Wireless LANs are used increasingly in both home and oce environments, and public areas such as airports, coee shops
and universities. Innovative ways to utilize WLAN technology are helping people to work and communicate more eciently.
Increased mobility and the absence of cabling and other xed infrastructure have proven to be benecial for many users.
Wireless users can use the same applications they use on a wired network. Wireless adapter cards used on laptop and desktop
systems support the same protocols as Ethernet adapter cards.
Under many circumstances, it may be desirable for mobile network devices to link to a conventional Ethernet LAN in order to
use servers, printers or an Internet connection supplied through the wired LAN. A wireless router is a device used to provide
this link.
Wireless Basics
49D-Link DHP-W220AV User Manual
Appendix A - Wireless Basics
What is Wireless?
Wireless or Wi-Fi technology is another way of connecting your computer to the network without using wires. Wi-Fi uses radio
frequency to connect wirelessly, so you have the freedom to connect computers anywhere in your home or oce network.
Why D-Link Wireless?
D-Link is the worldwide leader and award winning designer, developer, and manufacturer of networking products. D-Link
delivers the performance you need at a price you can aord. D-Link has all the products you need to build your network.
How does wireless work?
Wireless works similar to how cordless phone work, through radio signals to transmit data from one point A to point B. But
wireless technology has restrictions as to how you can access the network. You must be within the wireless network range area
to be able to connect your computer. There are two dierent types of wireless networks Wireless Local Area Network (WLAN),
and Wireless Personal Area Network (WPAN).
Wireless Local Area Network (WLAN)
In a wireless local area network, a device called an Access Point (AP) connects computers to the network. The access point has
a small antenna attached to it, which allows it to transmit data back and forth over radio signals. With an indoor access point,
the signal can travel up to 300 feet. With an outdoor access point the signal can reach out up to 30 miles to serve places like
manufacturing plants, industrial locations, college and high school campuses, airports, golf courses, and many other outdoor
venues.
50D-Link DHP-W220AV User Manual
Appendix A - Wireless Basics
Wireless Personal Area Network (WPAN)
Bluetooth is the industry standard wireless technology used for WPAN. Bluetooth devices in WPAN operate in a range up to
30 feet away.
Compared to WLAN the speed and wireless operation range are both less than WLAN, but in return it doesn’t use nearly as
much power which makes it ideal for personal devices, such as mobile phones, PDAs, headphones, laptops, speakers, and other
devices that operate on batteries.
Who uses wireless?
Wireless technology as become so popular in recent years that almost everyone is using it, whether it’s for home, oce, business,
D-Link has a wireless solution for it.
Home
• Gives everyone at home broadband access
• Surf the web, check e-mail, instant message, etc.
• Gets rid of the cables around the house
• Simple and easy to use
Small Oce and Home Oce
• Stay on top of everything at home as you would at oce
• Remotely access your oce network from home
• Share Internet connection and printer with multiple computers
• No need to dedicate oce space
51D-Link DHP-W220AV User Manual
Appendix A - Wireless Basics
Where is wireless used?
Wireless technology is expanding everywhere not just at home or oce. People like the freedom of mobility and it’s becoming
so popular that more and more public facilities now provide wireless access to attract people. The wireless connection in public
places is usually called “hotspots”.
Using a D-Link Cardbus Adapter with your laptop, you can access the hotspot to connect to Internet from remote locations
like: Airports, Hotels, Coee Shops, Libraries, Restaurants, and Convention Centers.
Wireless network is easy to setup, but if you’re installing it for the rst time it could be quite a task not knowing where to start.
That’s why we’ve put together a few setup steps and tips to help you through the process of setting up a wireless network.
Tips
Here are a few things to keep in mind, when you install a wireless network.
Centralize your router or Access Point
Make sure you place the router/access point in a centralized location within your network for the best performance. Try to
place the router/access point as high as possible in the room, so the signal gets dispersed throughout your home. If you have
a two-story home, you may need a repeater to boost the signal to extend the range.
52D-Link DHP-W220AV User Manual
Appendix A - Wireless Basics
Eliminate Interference
Place home appliances such as cordless telephones, microwaves, and televisions as far away as possible from the router/access
point. This would signicantly reduce any interference that the appliances might cause since they operate on same frequency.
Security
Don’t let you next-door neighbors or intruders connect to your wireless network. Secure your wireless network by turning on
the WPA or WEP security feature on the router. Refer to product manual for detail information on how to set it up.
There are basically two modes of networking:
• Infrastructure – All wireless clients will connect to an access point or wireless router.
• Ad-Hoc – Directly connecting to another computer, for peer-to-peer communication, using wireless network adapters
on each computer, such as two or more wireless network Cardbus adapters.
An Infrastructure network contains an Access Point or wireless router. All the wireless devices, or clients, will connect to the
wireless router or access point.
An Ad-Hoc network contains only clients, such as laptops with wireless cardbus adapters. All the adapters must be in Ad-Hoc
mode to communicate.
Wireless Modes
53D-Link DHP-W220AV User Manual
Appendix B - Networking Basics
Networking Basics
After you install your new D-Link adapter, by default, the TCP/IP settings should be set to obtain an IP address from a DHCP server (i.e. wireless
router) automatically. To verify your IP address, please follow the steps below.
Click on Start > Run. In the run box type cmd and click OK. (Windows® 7/
Vista® users type cmd in the Start Search box.)
At the prompt, type ipcong and press Enter.
This will display the IP address, subnet mask, and the default gateway of
your adapter.
If the address is 0.0.0.0, check your adapter installation, security settings,
and the settings on your DHP-W220AV. Some rewall software programs
may block a DHCP request on newly installed adapters.
If you are connecting to a wireless network at a hotspot (e.g. hotel, coee
shop, airport), please contact an employee or administrator to verify their
wireless network settings.
Check your IP address
54D-Link DHP-W220AV User Manual
Appendix B - Networking Basics
Statically Assign an IP address
If you are not using a DHCP capable gateway/DHP-W220AV, or you need to assign a static IP address, please follow the steps below:
Step 1
Windows Vista® - Click on Start > Control Panel > Network and Internet > Network and Sharing Center > Manage Network Connections.
Windows® XP - Click on Start > Control Panel > Network Connections.
Windows® 2000 - From the desktop, right-click My Network Places > Properties.
Step 2
Right-click on the Local Area Connection which represents your D-Link network adapter and select Properties.
Step 3
Highlight Internet Protocol (TCP/IP) and click Properties.
Step 4
Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router.
Example: If the AP’s LAN IP address is 192.168.0.50, make your IP address 192.168.0.X where X is a number between 2 and 99 (excluding the number 50).
Make sure that the number you choose is not in use on the network. Set Default Gateway the same as the LAN IP address of your router (192.168.0.1).
Set Primary DNS the same as the LAN IP address of your router (192.168.0.1).
The Secondary DNS is not needed or you may enter a DNS server from your ISP.
Step 5
Click OK twice to save your settings.
55D-Link DHP-W220AV User Manual
Appendix C - Technical Specications
Standards
• IEEE 802.11n
• IEEE 802.11g
• IEEE 802.11b
• IEEE 802.3x
• IEEE 802.3u
• IEEE 1901
• HomePlug AV
Network Interfaces
• Two 10/100 Mbps Ethernet LAN ports
• Wireless N
• Powerline
AC Input
• 100 - 240 V AC, 50/60 Hz
Data Rate
• Ethernet: 10/100 Mbps
• WLAN: Up to 150 Mbps
• Powerline: Up to 200 Mbps
Frequency Range
• 2.4 GHz to 2.497 GHz
Encryption
• 128-bit AES
• WEP/WPA/WPA2
Operating Temperature
• 0 to 40 °C (32 to 104 °F)
Storage Temperature
• -20 to 65 °C (-4 to 149 °F)
Humidity
• Operation: 10% to 90% non-condensing
• Storage: 5% to 95% non-condensing
LEDs
• Power
• Powerline
• Ethernet
Safety & Emissions
• FCC
• CE
• UL
• CE/LVD
Dimensions
• 73 x 58 x 37 mm (2.87 x 2.28 x 1.46 inches)
Weight
• 96 grams (3.39 ounces)
Technical Specications
56D-Link DHP-W220AV User Manual
Appendix D - Contacting Technical Support
Contacting Technical Support
U.S. and Canadian customers can contact D-Link technical support through our website or by phone.
Before you contact technical support, please have the following ready:
• Model number of the product (e.g., DHP-W220AV)
• Hardware Revision (located on the label on the bottom of the PowerLine (e.g., rev A1))
• Serial Number (s/n number located on the label on the bottom of the PowerLine).
You can nd software updates and user documentation on the D-Link website as well as frequently asked questions and
answers to technical issues.
For customers within the United States:
Phone Support:
(877) 453-5465
Internet Support:
http://support.dlink.com
For customers within Canada:
Phone Support:
(866) 354-6599
Internet Support:
http://support.dlink.ca
57D-Link DHP-W220AV User Manual
Appendix C - Warranty
Warranty
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty:
• Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and
• Only for products purchased and delivered within the fty states of the United States, the District of Columbia, U.S. Possessions
or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Limited Warranty:
D-Link warrants that the hardware portion of the D-Link product described below (“Hardware”) will be free from material defects in workmanship
and materials under normal use from the date of original retail purchase of the product, for the period set forth below (“Warranty Period”), except
as otherwise stated herein.
• Hardware (excluding power supplies and fans): One (1) year
• Power supplies and fans: One (1) year
• Spare parts and spare kits: Ninety (90) days
The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at
D-Link’s option, to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual
purchase price paid. Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Oce. The replacement hardware
need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any
reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware.
Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer,
and is subject to the same limitations and exclusions. If a material defect is incapable of correction, or if D-Link determines that it is not practical
to repair or replace the defective Hardware, the actual price paid by the original purchaser for the defective Hardware will be refunded by D-Link
upon return to D-Link of the defective Hardware. All Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded,
shall become the property of D-Link upon replacement or refund.
58D-Link DHP-W220AV User Manual
Appendix C - Warranty
Limited Software Warranty:
D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specications
for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90)
days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its
documentation. D-Link further warrants that, during the Software Warranty Period, the magnetic media on which D-Link delivers the Software will be
free of physical defects. The customer’s sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will
be, at D-Link’s option, to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link’s functional
specications for the Software or to refund the portion of the actual purchase price paid that is attributable to the Software. Except as otherwise
agreed by D-Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and conditions of the
license granted by D-Link for the Software. Replacement Software will be warranted for the remainder of the original Warranty Period and is subject
to the same limitations and exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it
is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by
D-Link; provided that the non-conforming Software (and all copies thereof) is rst returned to D-Link. The license granted respecting any Software
for which a refund is given automatically terminates.
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Link’s products will not be applied to and does not cover any
refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or
the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold “As-Is” without any
warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim (USA):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• • The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance
in sucient detail to allow D-Link to conrm the same, along with proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) if the product is not registered.
• • The customer must obtain a Case ID Number from D-Link Technical Support at https://support.dlink.com, who will attempt to
assist the customer in resolving any suspected defects with the product. If the product is considered defective, the customer must
obtain a Return Material Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at
http://rma.dlink.com/.
59D-Link DHP-W220AV User Manual
Appendix C - Warranty
• • After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Please refer
to shipping and packaging instructions located online at http://rma.dlink.com/.
•
• • The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD will either
be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link Systems, Inc.,
17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The
repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return shipping
charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will ship the product to you freight collect. Expedited
shipping is available upon request and provided shipping charges are prepaid by the customer.
•
• D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which
an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping
charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to
be defective or non-conforming.
Submitting A Claim (Canada):
The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• Customers need to provide their receipt (proof of purchase) even if the product is registered. Without a receipt, no warranty service will
be done. The registration is not considered a proof of purchase.
• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance
in sucient detail to allow D-Link to conrm the same, along with proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) if the product is not registered.
• The customer must obtain a Case ID Number from D-Link Technical Support at 1-800-361-5265, who will attempt to assist the customer
in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material
Authorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.ca/.
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not
include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship
back any accessories.
60D-Link DHP-W220AV User Manual
Appendix C - Warranty
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD will
be rejected by D-Link. Products shall be fully insured by the customer and shipped to D-Link Networks, Inc., 2525 Meadowvale Boulevard
Mississauga, Ontario, L5N 5S2 Canada. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired
or replaced packages will be shipped to the customer via Purolator Canada or any common carrier selected by D-Link. Return shipping
charges shall be prepaid by D-Link if you use an address in Canada, otherwise we will ship the product to you freight collect. Expedited
shipping is available upon request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product
that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from
the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product
that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or
non-conforming.
• RMA phone number: 1-800-361-5265 Hours of Operation: Monday-Friday, 9:00AM – 9:00PM EST
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover:
Products that, in D-Link’s judgment, have been subjected to abuse, accident, alteration, modication, tampering, negligence, misuse, faulty installation,
lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number
has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs;
Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act
of God, failures due to power surge, and cosmetic damage; Any hardware, software, rmware or other products or services provided by anyone
other than D-Link; and Products that have been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers,
or the liquidators expressly disclaim their warranty obligation pertaining to the product.
While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an Authorized D-Link
Service Oce. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties:
EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
61D-Link DHP-W220AV User Manual
Appendix C - Warranty
IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY
SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY COVERED UNDER THE
LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE
PURCHASER OF THE PRODUCT.
Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL
OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK
STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINK’S PRODUCT
IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK
FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF
THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF
THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT. THE MAXIMUM
LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING
EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED
OR STATUTORY.
Governing Law:
This Limited Warranty shall be governed by the laws of the State of California. Some states do not allow exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions may not apply. This
Limited Warranty provides specic legal rights and you may also have other rights which vary from state to state.
Trademarks:
D-Link is a registered trademark of D-Link Corporation/D-Link Systems, Inc. Other trademarks or registered trademarks are the property of their
respective owners.
Copyright Statement:
No part of this publication or documentation accompanying this product may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as stipulated by the
United States Copyright Act of 1976 and any amendments thereto. Contents are subject to change without prior notice.
©2014 by D-Link Corporation/D-Link Systems, Inc. All rights reserved.
62D-Link DHP-W220AV User Manual
Appendix C - Warranty
CE Mark Warning:
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take
adequate measures.
FCC Statement:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate this
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT NOTICE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and
operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.
The availability of some specic channels and/or operational frequency bands are country dependent and are rmware programmed at the factory
to match the intended destination. The rmware setting is not accessible by the end user.
63D-Link DHP-W220AV User Manual
Appendix C - Warranty
For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link
oce.
Industry Canada Statement:
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT NOTE:
Radiation Exposure Statement:
This equipment complies with Canada radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and
operated with minimum distance 20cm between the radiator and your body.
This device has been designed to operate with an antenna having a maximum gain of 2 dB. Antenna having a higher gain is strictly prohibited per
regulations of Industry Canada. The required antenna impedance is 50 ohms.
64D-Link DHP-W220AV User Manual
Appendix D - Registration
Version 1.00
November 13, 2014
Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights.
Registration

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