DISH Technologies YT1300 MoCa Converter Set Top Box User Manual

Echostar Technologies LLC MoCa Converter Set Top Box Users Manual

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Users Manual

XiP110 User Guide

Warning and Attention Symbols

You must be aware of safety when you install and use this system. This User Guide

provides various procedures. If you do some of these procedures carelessly, you could

injure or kill yourself or damage equipment or property. Some other procedures require

special attention.

The lightning ash with arrowhead symbol, within an equilateral triangle, is

intended to alert the user to the presence of uninsulated “dangerous voltage”

within the product’s enclosure that may be of sufcient magnitude to constitute

a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user

to the presence of important operating and maintenance (servicing) instructions

in the literature accompanying the appliance.

The Class II equipment symbol means the equipment has additional insulation

and does not need to be grounded.

For Your Safety

Warning: Do not try to open the case of the XiP110. There is risk of electrical

shock, which may cause damage to the XiP110 and/or personal injury or death

to you. There are no user-serviceable parts inside the XiP110. Opening the

XiP110 case or making unauthorized changes will void the warranty.

Warning: To reduce the risk of re or electric shock, do not expose this

appliance to rain or moisture.

Important Software Notice

As with all software controlled products, unexpected behavior could arise if the user

tries to perform operations in a non-routine manner. This product, like almost any

other high tech product, is subject to bugs and hence EchoStar CANNOT AND DOES

NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL

CONTROL, WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar

endeavors to improve such conditions and will periodically download improvements.

Equipment and Software Covered by this User Guide

This User Guide covers the XiP110 and software models XiP110. This User Guide may

cover other devices not listed here.

Publishing Information

The information in this User Guide may change without notice. Revisions may

be issued to tell you about such changes.

Send comments or questions about this User Guide to techpubs@echostar.com

Technical Publications, EchoStar Technologies L.L.C,

90 Inverness Drive Circle East, Englewood, Colorado 80112.

Document Number: 188869

Printed in

DISH Network is a registered trademark of DISH Network L.L.C.

All product names, trade names, or corporate names mentioned in this User

Guide are acknowledged to be the proprietary property of the registered owners.

Manufactured under license from Dolby Laboratories. “Dolby” and the double-D

symbol are trademarks of Dolby Laboratories.

HDMI, the HDMI logo and High-Denition Multimedia Interface are trademarks

or registered trademarks of HDMI Licensing LLC.

This equipment may incorporate copyright protection technology that is

protected by U.S. patents, patent applications, and/or other intellectual property

rights. Use of such copyright protection technology is intended for home and

other limited pay-per-view uses only unless otherwise authorized. Reverse

engineering or disassembly is prohibited.

1 Read these instructions.

2 Keep these instructions.

3 Heed all warnings.

4 Follow all instructions.

5 Do not use the apparatus near water.

6 Clean only with a dry cloth.

7 Do not block any ventilation openings. Install in accordance with the manufacturer’s

instructions.

8 Use only with the cart, stand tripod, bracket, or table

specied by the manufacturer, or sold with the apparatus.

When a cart is used, use caution when moving the cart/

apparatus combination to avoid injury from tip-over.

9 Do not install near any heat sources such as radiators,

heat registers, stoves, or other apparatus (including

ampliers) that produce heat.

10 Do not defeat the safety purpose of the polarized or

grounding-type plug. A polarized plug has two blades with

one wider than the other. A grounding-type plug has two

blades and a third grounding prong. The wide blade or the third prong are provided

for your safety. If the provided plug does not t into your outlet, consult an electrician

for replacement of the obsolete outlet.

11 Protect the power cord from being walked on or pinched, particularly at plugs,

convenience receptacles, and the point where they exit from the apparatus.

12 Only use attachments/accessories specied by the manufacturer.

13 Unplug the apparatus during lightning storms or when unused for long periods of

time.

14 Refer all servicing to qualied service personnel. Servicing is required when the

apparatus has been damaged in any way, such as the power supply cord or plug

is damaged, liquid has been spilled or objects have fallen into it, the apparatus has

been exposed to rain or moisture, does not operate normally, or has been dropped.

15 The power plug must be readily accessible so that the apparatus can be easily

disconnected from the AC power.

16 The XiP110 is still connected to the AC power whenever it is plugged into a live

power outlet, even if it is turned off using the remote control or front panel buttons.

17 No ame sources, such as lit candles, should be placed on the equipment.

18 The apparatus shall not be exposed to dripping or splashing, and no objects lled

with liquids, such as vases, shall be placed on the top of it.

19 Operate the XiP110 using only the type of power source indicated on the marking

label. Unplug the XiP110 power cord by gripping the power plug, not the cord.

Important Safety Instructions

iii

Important Safety Information, continued

20 Do not overload wall outlets or extension cords; this can result in a risk of re or

electrical shock.

21 Never insert objects of any kind into the XiP110 through openings, as the objects

may touch dangerous voltage points or short out parts. This could cause re or

electrical shock.

22 Do not locate the antenna near overhead light or power circuits, or where it can fall

into such power lines or circuits. When installing the antenna, take extreme care to

avoid touching such power lines or circuits, as contact with them can be fatal.

23 Do not attempt to service the XiP110 yourself, as opening or removing covers

may expose you to dangerous voltage and will void the Limited Warranty. Refer all

servicing to authorized service personnel.

24 Unplug the XiP110 from the AC power outlet before cleaning.

25 Do not place the XiP110 in an enclosure such as a cabinet without proper ventilation.

26 Do not install the XiP110 in any area where the temperature can be less than 40°F

or more than 113°F. If the XiP110 is cold to the touch, do not plug it in immediately.

Let it sit unplugged at room temperature for at least 45 minutes before plugging it in.

27 Use an outlet that contains surge suppression or ground fault protection. During an

electrical storm or when the XiP110 is left unattended and unused for long periods

of time, unplug the power cord from the wall outlet, disconnect the lines between the

XiP110 and the antenna, and disconnect the telephone line. These actions provide

additional protection against damage caused by lightning or power line surges.

28 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you

may overtighten the connections and damage your equipment.

Proper Care of Your Equipment

• Always handle the XiP110 carefully. Excessive shock and vibration can damage it.

• If the equipment is turned on and needs to be moved, unplug the equipment and let

it sit for al least 30 seconds before moving it.

• The use of accessories or attachments not recommended by the XiP110

manufacturer and voids the Limited Warranty.

• Do not stack the XiP110 on top of or below other electronic devices as this can

cause heat build-up and vibration.

• On some TVs, the presence of xed images for extended periods of time may

cause them to be permanently imprinted on the screen. Consult your TV user

guide for information on whether this a problem for your TV, what operating/viewing

restrictions apply to avoid this problem, and associated TV warranty coverage.

If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the following

measures:

• Reorient or relocate the antenna assembly.

• Increase the separation between the equipment.

• Connect the equipment into an outlet on a circuit different from that to which the

XiP110 is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Note to Satellite TV System Installer: This reminder is provided to call the satellite TV

system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that

provides guidelines for proper grounding and, in particular, species that the cable ground

shall be connected to the grounding system of the building as close to the point of cable

entry as practical.

Important Safety Information, continued

Ground Clamp

Antenna Discharge Unit

Grounding Conductors

(NEC Section 810-21)

Satellite

Dish

Coaxial Cable from Satellite Dish

Electric Service Equipment

Ground Clamps

Power Service Grounding

Electrode System

(NEC Art. 250, Part H)

XiP110

The XiP110 delivers the next-generation of TV content, including

multimedia services over IP-based networks, with high-denition

television (HDTV) and standard-denition (SD) programming. The

XiP110 uses cabling within the dwelling to connect to the receiver

and delivers content from that receiver through the XiP110. Content

includes live, paid, and DVR programming.

Four XiP110s may be connected to a receiver.

The XiP110 enhances the whole-home TV experience.

XiP110, continued

The front and back panels of the XiP110 are provided below.

Front

Power

Turn the XiP110 on

and off or hold

to reset it

Back

System Info

Displays the System

Info screen

Locate Remote

Locates the remote

control

Select

Select menu

items

Up/Down Arrows

Navigate through

menus or channels

USB Port

Connect to

multimedia

devices

HDMI Output

Provides high-

denition digital audio

and video to the TV

Ethernet

Connect to the

broadband home

network

Audio/Video Output

High-quality standard-

denition connection to the

TV audio and video input

Home Video Network

Connects to the home

network through the

coax cable

Digital Audio

Output connection to a

high-quality digital sound

decoding system

Power

Provides power

to the XiP110

To use the features described in this section, make sure you are in SAT mode by

pressing the SAT Mode button. Use SAT Mode to control the XiP110.

Note: Some features may not be available depending on your particular model.

SAT Mode

Power & TV Power

Top button turns the XiP110 on/off

Bottom button turns the TV on/off

Volume and Mute Buttons

Control TV volume

Programming required

Recall

Return to last

TV channel viewed

Picture-In-Picture (PIP)

Buttons

Watch two separate

programs at same

time (in Single Mode)

Note: Not available at

this time.

Number Buttons

Enter a channel number or

navigate through menus

Access receiver

features and settings

Pair/Input

Press once for Input

Press and hold for Recover

Themes

Search for programs

using Themes

Info

Retrieve info on programs

Search for a program

Shortcut Keys

Access frequently

used features

Digital Video Recorder

(DVR) Buttons

Pause live TV and

play or record programming

Format

Format the picture to the

desired width to match the

program you are viewing

System Wizard

Press and hold to x remote

control issues and sync data

Dish OnDemand

Explore interactive TV features

Arrow/Select Buttons

Channel up/down, navigate

through menus, and select a

desired option

View Satellite

Programming

Exit out of any menu/guide and

return to viewing live TV

Cancel

Return to previous menu or to

watching a program

Browse

See what is on other channels

while watching TV

Program Guide

Display current and future

satellite program listings

Page Buttons

Page up/down in menus

Press this button

for SAT Mode

Power & TV Power

Top button turns the DVD/VCR/BD on/off

Bottom button turns the TV on/off

TV Mode

To use the features described in this section, make sure you are in TV mode by

pressing the TV Mode button. Remote programming is required.

Note: Some features may not be available depending on your particular model.

Note: Remote operation is different

on DISH Network TVs.

See your DISH Network TV User’s

Guide for proper operation.

Power & TV Power

Top button turns the TV on/off

Bottom button turns the TV on/off

Press this button

for TV Mode

Mute

Turn TV volume on or off

Recall

Return to last TV channel

viewed

Picture-In-Picture (PIP)

Buttons

Watch two separate

programs at same

time (in Single Mode)

Number Buttons

Enter a channel number or

navigate through menus

TV Menu

Access menu features

available on some TVs

Pair/Input

Switch between TV inputs

(available only for certain

makes and models of TVs)

Up/Down Arrow Button

Channel up/down on the TV

Volume

Control TV volume

Select Button

Select a program or menu

DVD Mode

To use the features described in this section, make sure you are in DVD mode by

pressing the DVD Mode button. You can use this mode to operate a Blu-ray disc player

(BD) or VCR. Remote programming is required. Note: Some features may not be

available depending on your receiver model.

Power & TV Power

Top button turns the DVD/VCR/BD on/off

Bottom button turns the TV on/off

Number Buttons

Enter a channel number or

navigate through menus

Pair/Input

Press once for Input

Press and hold for Recover

View Satellite

Programming

Exit out of any menu/guide and

return to viewing live TV

Press this button

for DVD Mode

FWD

Forward a

videotape or DVD/BD

Play

Play a videotape or

DVD/BD

Pause

Pause a videotape or

DVD

Back

Rewind a videotape

or reverse a DVD/BD

Stop

Stop playing a DVD/BD,

stop playing or

recording a videotape

Record

Record on a videotape

Connecting to Home Video Network

Connect one end of the RG-6

coaxial cable provided with

your XiP110 to the HOME VIDEO

NETWORK port on the back of

the XiP110.

Connect the other end of the RG-6

coaxial cable to your home network.

The XiP110 uses your home’s built-in cabling to communicate to the

host receiver. Once the XiP110 is connected to your home’s network, it

uses the content and features of the receiver to display programming on

another HDTV in the home.

RG-6 Cable

Home Video

Network Port

RG-6 Cable

Home

Network

Connecting to TV

Connect cable(s) to the appropriate connection

on the back of the XiP110. The XiP110 supports

HDMI or RCA connections.

Connect the other end of the cable to the

appropriate input of your HDTV set or monitor.

Turn on the XiP110 and TV. Change your TV to

the correct input or source. Consult your HDTV

user’s guide for assistance.

Conrm that you are receiving a picture from

the XiP110. If you do not see a picture, refer to

Troubleshooting on page 15.

Note: In most cases, connecting the HDMI cable

provides plug-and-play control of the monitor’s

display resolution and other settings. However,

your HDTV may require selecting a different

format to display from the XiP110 during setup.

Turn up the volume on your HDTV and conrm

you have sound. If you don’t have sound,

your system may require you to connect audio

(red and white) RCA-type cables between the

XiP110’s Audio Outputs and the TV’s audio input

connections.

Insert the Batteries

Pull the remote battery cover off.

Insert 4 AAA batteries, making sure to

match the plus (+) ends with the plus

markings on the battery case.

Replace the remote battery cover.

Linking the Remote

Touch POWER on the front panel of the

XiP110.

Touch SYSTEM INFO on the front panel

of the XiP110. System Info screen

displays.

Verify that your remote control is listed on

the right-hand side of the screen.

If the remote control is not listed, press

and release SAT .

Verify that the remote is now linked by

pressing several different remote buttons.

HOLD FOR

RESET

SYSTEM

INFO

Linking to the Receiver

To view programming, link the XiP110 to the receiver using the

following procedure.

Press MENU.

Highlight Network Settings and press

SELECT.

Highlight MoCA Settings and press

SELECT.

Highlight the XiP110 that you want to

link and that is marked as unlinked in

the MoCA Detected Thin Clients list.

Press SELECT to link it to the network.

Status changes from Unlinked to

Linked.

Highlight Save and press SELECT.

Securing XiP110 to the Base

Secure the XiP110 onto the included base, even if the XiP110 is sitting

on a shelf or table.

Note: If you want to mount the base to a surface, see Mounting the

XiP110 on page 12.

Decide if the XiP110 is

be secured to the base

horizontally or vertically.

Position the base accordingly

(see position designations on

the base).

Align the pegs on the base

with the XiP110.

Then slide the XiP110 until it

locks into place.

Horizontal

Vertical

VERTICAL MOUNTING

HORIZONTAL MOUNTING

Horizontal

Vertical

If you prefer to mount the XiP110, it can be mounted horizontally or

vertically. The base can be mounted with screws into a surface either

vertically or horizontally.

Place the base onto a at

surface. Mount the base into

the surface with four screws

into the base corners.

Mounting Options for the XiP110

Secure the XiP110 into the

base (see Securing XiP110 to

Base on page 11).

Mounting the Base to a Surface Horizontally

Base Screw Holes

Mounting Options for the XiP110,

con’t.

Mounting the Base to a Surface Vertically

Place the base onto a at

vertical surface. Mount the

base into the surface the

with four screws into the

base corners.

Secure the XiP110 into the

base (see Securing XiP110 to

Base on page 11).

Base

Screw

Holes

Base

Screw

Holes

Locating the Remote

Touch LOCATE REMOTE.

Find the remote for this XiP110 in the list

of remotes on the right-hand side of the

System Info screen. Your current remote is

indicated in this list by a green dot.

Select the Locate option next to the remote

listed. Press SELECT.

If the missing remote control is linked to

it and within RF range, there should be a

series of tones you can hear to help you

nd the location of the remote. Press any

button to turn off the Locate tones after

nding the remote.

If the remote control you want to nd is not

listed, it is not linked to the XiP110 or is

out of RF range; therefore, Locate isn’t an

option.

The next time you misplace the remote control or wonder

where it is, try the Locate feature.

LOCATE

REMOTE

Troubleshooting

There is no picture on the TV after connecting it to the XiP110.

What to do: Connect RCA cables between the XiP110’s RCA outputs

and your TV’s RCA input. Verify that the XiP110 and TV are on. Make

sure the TV is set to the correct input for RCA (refer to your HDTV

user’s guide for assistance). Change HDTV settings to match your

TV’s display settings. Change the TV to display from the HD input.

Repeat the last two steps until the TV displays video from the XiP110.

Your remote control does not work well.

What to do: Move your XiP110 to a different location.

Your picture is snowy (or black or blue).

What to do: Make sure your TV is tuned to the correct channel.

While performing a remote control procedure, the remote control

stops working.

What to do: Start over again. If you don’t press a button for 20

seconds in a programming sequence, the remote shuts off its

programming function.

Use this information if you have a problem using the XiP110. To solve a

particular problem, do the following:

• Find the information that relates to the problem you are experiencing.

Try the suggested solution for that problem.

• Make sure your remote control has fresh batteries. If you see the

Remote Battery Low warning on your TV screen, it is time to change

the batteries.

• Make sure you have a direct line of sight between the remote and the

XiP110.

• Visit www.dish.com.

Troubleshooting, continued

My remote is not working.

What to do: Verify the batteries are installed according to the diagram

inside the remote control’s battery compartment.

Try changing the batteries in the remote control. Batteries should all be of

the same type and size.

Conrm your remote is in the correct mode for the device you want to

control. For example, to control your XiP110, press SAT on the remote

before the function you want performed.

Make sure you are using the correct remote control provided for your

XiP110. This remote uses radio frequency (RF) signals to operate your

XiP110. Other equipment is usually controlled using infrared (IR) light

signals. If you have programmed the remote to control your equipment

in other device modes, then the remote control must have a clear line of

sight to the front of these other devices.

Check that the connection to the home network is hand-tightened.

If your remote is showing that it is linked but isn’t working, select Un-Link

on the System Info screen and listen for the conrmation tone. Press

SAT to link the remote again. If you do not hear the tone, continue with

the next step.

If your remote is not listed or cannot be un-linked on the System Info

screen, then access the System Info screen. Press and hold SAT until

all the Mode buttons light up. Release SAT. Press RECALL and 0 (the

number zero) at the same time (SAT lights up). Release. Press SEARCH

(SAT lights up). Press VOL+ (SAT lights up). Press STOP (SAT lights up,

then un-link tone is heard). Press SAT to link the remote again.

Troubleshooting, continued

When you try to enter TV programming mode, all the Mode LEDs

ash.

What to do: Replace the batteries (see page 8).

You are unable to change the parental controls from the XiP110.

What to do: Parental controls can only be created or changed from the

XiP813 receiver.

My PIP (Picture-In-Picture button isn’t working.

What to do: PIP is not an available feature for the XiP110.

There are no parental controls on the programming.

What to do: The XiP110 uses the parental controls dened on the

receiver.

Limited Warranty

This Limited Warranty is a legal document. Keep it in a safe place. Remember

to retain your Bill of Sale for warranty service! Any items returned without a copy

of the Proof of Purchase will be considered out of warranty.

What the Warranty Covers

This warranty extends only to the original user of the equipment and is limited to the

purchase price of each part. EchoStar Technologies L.L.C. and its afliated companies

(“EchoStar”) warrant this system against defects in materials or workmanship as follows:

Labor: For a period of one (1) year from the original date of purchase, if EchoStar

determines that the equipment is defective subject to the limitations of this warranty, it

will be replaced at no charge for labor. EchoStar warrants any such work done against

defects in materials or workmanship for the remaining portion of the original warranty

period.

Parts: For a period of one (1) year from the original date of purchase, EchoStar will

supply, at no charge, new or re-manufactured parts in exchange for parts determined

to be defective subject to the limitations of this warranty. EchoStar warrants any such

replacement parts against defects in materials or workmanship for the remaining part of

the original warranty period. Note: “Parts” means items included in this package, which

may include the satellite dish assembly, receiver, LNBF, remote control, or dish mounting

hardware. It does not include other parts purchased separately.

What the Warranty Does Not Cover

This warranty does not cover installation of the system. If applicable, such installation will

be warranted under a separate installation agreement.

This warranty does not cover consumer instruction, physical setup or adjustment of any

consumer electronic devices, remote control batteries, signal reception problems, loss of

use of the system, or unused programming charges due to system malfunction.

This warranty does not cover cosmetic damage, damage due to lightning, electrical

or telephone line surges, battery leakage, re, ood, or other acts of Nature, accident,

misuse, abuse, repair or alteration by other than authorized factory service, use of

accessories not recommended by the receiver manufacturer, negligence, commercial or

institutional use, or improper or neglected maintenance.

This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and

handling, removal or reinstallation, shipping damage if the equipment was not packed

and shipped in the manner prescribed, nor equipment purchased, serviced, or operated

outside the continental United States of America.

Limited Warranty, continued

Legal Limitations

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE

REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR

CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED

WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL

DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.

UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S LIABILITY, IF ANY, EXCEED THE

PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED

BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN

DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE

RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES

ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE

PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-

APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR

CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS

WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN

UNAUTHORIZED PERSON.

If You Need Assistance

Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase

and either your customer account number, the receiver conditional access number, or the

receiver model number ready. Display the System Info screen to nd these numbers.

A Customer Service Representative will assist you.

If the Representative determines you should return any equipment, you will be directed

to call a Return Authorization representative. Before shipping any equipment, you must

talk to a Return Authorization representative and must obtain a Return Authorization (RA)

number.

You will be given the appropriate address for which to return your equipment. Whether

under warranty or not, you will be responsible for the cost of shipping back the defective

equipment. For faster service, see the Advance Exchange Program below.

Returned equipment must be packaged properly, using either the original shipping

materials or the packaging in which the replacement equipment is shipped. Include a

copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be

considered out of warranty. Follow the instructions given to you by the Customer Service

Representative.

Write the RA number in large, clearly visible characters on the outside of the shipping

box that you use to return the equipment. To avoid confusion and misunderstandings,

shipments without an RA number clearly visible on the outside of the box will be returned

to you at your expense.

DISH Network Exchange Program

DISH Network offers two options if you need to replace your satellite receiver equipment or its

accessories.

Advance Exchange Program

The Advance Exchange Program allows you to have replacement equipment shipped

immediately to you (depending upon where you live, it could take three to ve business days).

Along with replacement equipment, you will receive a prepaid shipping label and instructions

on how to return the defective equipment. The shipping charge, for receiving replacement

equipment and returning the defective equipment, is a one-time fee based on EchoStar’s

competitive bulk shipping rates (additional charges may apply outside of the continental US).

This fee will be charged to your billing account or your valid credit card. If you do not ship the

defective equipment to EchoStar within ten days after receiving the replacement, your billing

account or credit card will be charged the market price of the replacement. If you return the

defective equipment after ten days, you will receive a full refund less an administrative fee.

If your equipment is out of warranty and can be repaired your billing account or credit card will

be charged the standard repair fee for the replacement. If damage to the defective equipment

is found, which EchoStar in its sole discretion determines has voided the warranty, or makes

the equipment unrepairable, billing account or credit card will be charged the market price of

the replacement.

Post Receipt Exchange Program

You may choose to ship the equipment to us at your cost. To provide faster service, upon

receipt of your equipment you will be shipped a replacement. Your original equipment will not

be available for return.

If the defective equipment is covered under this warranty, a replacement will be shipped back

to you at no additional cost (additional charges may apply outside the continental US).

If your equipment is not covered under warranty and can be repaired your billing account

or credit card will be charged the standard repair fee for the replacement. If damage to the

defective equipment is found, which DISH Network in its sole discretion determines has voided

the warranty, or makes the equipment unrepairable, your billing account or credit card will be

charged the market price of the replacement.

An accessory is any DISH Network branded equipment, displaying the DISH Network logo,

excluding the receiver, cables and hookups, and non-mechanical components. A one-year

warranty becomes effective upon the activation of the DISH Network system or date of

purchase, if bought separately. A proof of purchase is required to verify the purchase date.

If an accessory has an expired warranty, no exchange will be issued. You may purchase

replacement accessories from DISH Network or your local retailer.

Accessory Warranty

Residential Customer Agreement

Thank you for choosing DISH Network®.

To view this Residential Customer Agreement in Spanish, please visit

www.dish.com or call us at

1-800-333-DISH (3474) and we will send you a copy.

Para ver este acuerdo en español por favor visite www.dishnetwork.com

o llame al 1-800-333-DISH (3474) y le enviaremos una copia.

DISH Network is happy to answer any questions you may have and to provide you with

technical and other customer support. You may contact us 24 hours a day, any day of the

year:

Phone: 1 (800) 333-DISH (3474)

Email: care@dishnetwork.com

Mail: DISH NETWORK CUSTOMER SERVICE CENTER

P.O. BOX 9033

LITTLETON, CO 80160

Website: www.dish.com

For purposes of this Residential Customer Agreement (the “Agreement”) and any

customer agreement(s) applicable to the promotion(s) under which you are receiving

services and/or equipment from DISH Network (each, a “Promotion Agreement”): (i) “you”

and “your” refer to you, the DISH Network subscriber; and (ii) “DISH Network”, “we,” “us”

or “our” refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or,

where applicable under the particular circumstances, third party billing agents.

“DISH Network” is a registered trademark of DISH Network L.L.C.

THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PROMOTION AGREEMENT,

SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK

WILL PROVIDE ITS SERVICES AND EQUIPMENT TO YOU. THIS AGREEMENT

IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU ARE A NEW DISH

NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND

RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE

YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU ARE AN EXISTING DISH

NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR

REPLACEMENT OF, THIS AGREEMENT, AND YOUR CONTINUED RECEIPT OF DISH

NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE

SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED

AGREEMENT. IF YOU ARE AN EXISTING CUSTOMER AND DO NOT WISH TO

ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY US

IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR

ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS

VERSION OF THIS AGREEMENT.

Residential Customer Agreement, con’t

1. THE DISH NETWORK SERVICE

A. Services Dened. “Services” shall mean all video, audio, data, interactive and other programming services and all

other services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise) and that

we may provide to customers in the future.

B. Minimum Programming Levels. If your applicable Promotion Agreement species required minimum programming,

you must subscribe to such programming. Otherwise, you must subscribe to one or more of the following programming

packages, or we may charge you a Service Access Fee (as detailed in Section 2(D)): DishFAMILY, DishMÉXICO,

TurboHD Bronze or a higher version of such packages; a Chinese, Greek, Russian, Polish, Urdu, Arabic, Portuguese,

or Hindi language programming package; a combination of Locals Only and one of TV Globo/Record Package, TV

Globo a la carte, Israeli Platinum Package, Panorama Italiano, TV Japan, Polish Premium Pack, Bangla Mega Pack,

Punjabi Pack, Telugu Pack, Pinoy Mega Pack, German Language Plus Package, or RTVI/RTVI+ Package; or any of their

successor packages. We may change such minimum programming requirements at any time.

C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting events

and broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to circumvent

any of these blackouts, you may be subject to legal action. If the location at which you are receiving Services is a

wagering location, you are not eligible to receive certain channels, including without limitation, Horse Racing Television

(HRTV). You must be at least 18 years of age, or the applicable age of majority where you reside, to order or receive

adult-oriented programming services.

D. Changing Your Programming Selection. Unless otherwise specied in this Agreement or any applicable Promotion

Agreement(s), you may change your programming selection at any time by notifying us. A Transaction Fee (as detailed in

Section 2(D)) may apply to such programming changes, unless you are receiving Services and/or Equipment (as dened

in Section 4(A)) pursuant to a Promotion Agreement that requires you to pay in full for all Services and/or Equipment

prior to receiving such Services and/or Equipment (a “Pre-Pay Promotion”).

E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when you renew.

You may not downgrade your Services during the term of a multi-month subscription.

F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view

Services through your television if you DISH Network receiver is connected to a land-based telephone line and/or a

broadband home network. You may also order DISH Network pay-per-view Services by calling 1-877-DISH-PPV (3474-

778) and using our automated system, or speaking with a live operator at one of our customer service centers; in either

case, a fee will apply as detailed in Section 2(D). Pre-Pay Promotion customers may only order pay-per-view Services by

calling 1-877-DISH-PPV (3474-778).

G. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and

information on the Internet. Neither DISH Network nor EchoStar Technologies L.L.C. (“EchoStar”) has any control over

such websites and information, and neither we nor EchoStar make any representations, warranties or guarantees as

to the availability or content of such websites and information, including without limitation: (i) the accuracy, availability,

sequence, completeness, timeliness, copyright compliance, legality, content, validity, or quality of any such websites

or information; or (ii) whether using the software contained in such receivers may result in accessing unintended,

inappropriate or objectionable content. We and/or EchoStar may change, limit, suspend, disable and/or remove your

ability to access the Internet using your receiver at any time without notice. We and/or EchoStar may also limit or restrict

the websites and information that you may access on the Internet using your receiver at any time without notice.

H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in

your private home. You agree that no Services provided to you will be viewed in areas open to the public, commercial

establishments or other residential locations. Services may not be rebroadcast or performed, and admission may not be

charged for listening to or viewing any Services. If your Services are viewed in an area open to the public, a commerical

establishment or another residential location, we may disconnect your Services and, in addition to all other applicable

fees, you must pay us the difference between the price actually paid for Services and the full applicable rate for such

Services, regardless of whether we have the right to distribute such Services in such other location.

Residential Customer Agreement, con’t

I. Changes in Services Offered. We may add, delete, rearrange and/or change any and all programming,

programming packages and other Services that we offer, as well as the prices and fees related to such programming,

programming packages and Services, at any time, including without limitation, during any term commitment period

to which you have agreed. If a change affects you, we will notify you of such change and its effective date. In the

event that we delete, rearrange or change any programming, programming packages or other Services, we have no

obligation to replace or supplement such programming, programming packages or other Services. You are not entitled

to any refund because of a deletion, rearrangement or change of any programming, programming packages or other

Services.

J. Promotional Offers and Items. If a third party, such as an independent DISH Network retailer, integrator or private

cable operator, offered you a promotional offer or item in connection with your subscription to the Services, such third

party is wholly responsible for fullling such promotional offer or providing such promotional item, and DISH Network is

not in any way responsible for such fulllment.

2. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES

A. Payments. You agree to pay all amounts billed for Services, as well as all taxes, fees and other charges, if any, that

are now or may in the future be assessed in connection with any Services you receive from us, and any other charges

due and owing to us. State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite

providers for transmission of programming in some states may apply. Unless you prepay for a multi-month subscription

to Services or prepay for all Services as required by your participation in a Pre-Pay Promotion, we will bill you monthly

in advance for most Services and in arrears for other Services such as pay-per-view ordered by you or anyone

who uses your Equipment, whether with or without your permission, until you cancel your Services. Multi-month

subscription customers and Pre-Pay Promotion customers will be billed based on your pre-pay period (multi-month

subscriptions) or monthly (Pre-Pay Promotion customers), and must make all payments in advance of the due date

on your bill in order to continue receiving your Services; you must also pre-pay for all other Services, such as pay-per-

view, ordered by you or anyone who uses your Equipment, whether with or without your permission.

B. Billing Policies. Your bills will show the total amount due, the payment due date, payments, credits, purchases

and other charges to your account. You may submit your payment by mail, on our website, through our AutoPay

program, by calling a DISH Network customer service representative, or by any other means that we designate.

Partial payments will be applied rst to the oldest outstanding bill. You must make your payment regardless of whether

you receive a bill. We do not assume the risk of undelivered mail. If you send checks or money orders marked with

a designation such as “payment in full,” we can accept them without waiving any of our rights, including without

limitation, our rights to collect any other amounts owed by you, notwithstanding your characterization of such payment.

DISH Network does not extend credit to our customers, and the Late Payment Fee (as detailed in Section 2(D)) is not

interest, a credit service charge or a nance charge. Certain fees and charges may apply in certain circumstances to

your payment for the Services, including without limitation, those set forth in Section 2(D).

C. Alterations to Payment Terms. If you pay for a monthly subscription (other than a Pre-Pay Promotion) and your

account is past due on more than one occasion, we may require that you pay for all Services and Equipment before

you receive them, and you will be deemed to be receiving your Service under a Pre-Pay Promotion, at which point,

all terms and conditions of such Pre-Pay Promotion will apply to you. If you paid for a multi-month subscription to any

Services and your account is past due for any amount, we may convert your multi-month subscription to a monthly

subscription, and we will rst apply the amount you paid for your multi-month subscription to any past due amounts

and then to any oblications you incur in the future.

D. Fees. In addition to any amounts due for your Services and any other amounts due under this Agreement or

any applicable Promotion Agreement, you agree to pay the fees listed below (“Fees”) if and when applicable. DISH

Network may change these Fees, increase or decrease these Fees, or impose additional Fees at any time upon notice

to you. Discounts on certain monthly fees may be available from time to time if you subscribe to certain programming

packages and/or use certain Equipment. Additional fees may apply for non-standard installations or if you upgrade

your Equipment after installation.

Residential Customer Agreement, con’t

Monthly Fees

Type of Fee Amount Description of When Fee Applies

Additional Receiver

Fees

$7.00 You have more than 1 receiver on your account.

Per additional high-denition (HD) receiver.

$5.00 You have more than 1 receiver on your account.

Per additional standard-denition (SD) receiver.

Alaska Dish 500AK

Upgrade Fee $4.99 You receive Services in Alaska

DishHOME Protection

Plan $5.99 You participate in the DishHOME protection plan.

DISH Pause $5.00 You are eligible for and participate in DISH Pause.

DVR Service Fee $5.98 You purchase or lease a digital video recording receiver and you do not

subscribe to a “with DVR” programming package.

Hawaii Dish 500H

Upgrade Fee $4.99 You receiver Services in Hawaii.

TV2 Receiver

Connection Fee $5.00 You purchase or lease a dual-tuner receiver and it is not connected to a

phone line and/or a broadband home network.

Service Access Fee $6.00 You do not subscribe to applicable required minimum programming.

Transactional Fees

Type of Fee Amount Description of When Fee Applies

Check by Phone Fee $9.99 You make a personal check payment using our automated phone system

or through our customer service center.

External Hard Drive

Activation Fee $39.99 One time fee charged if you have a ViP receiver and you choose to

connect an external hard drive to that receiver.

Late Payment Fee $5.00 You do not pay your bill in full on or before its due date (unless you are

receiving Services pursuant to a Pre-Pay Promotion).

Live Operator

Payment Fee $5.00

You make a debit or credit card payment through a DISH Network

customer service representative (unless you are receiving Services

pursuant to a Pre-Pay Promotion).

Mobile Fee $20.00 You would like the ability to order Pay-Per-View Services at any time

without a phone line connected to your receiver. Charged annually.

Pay-Per-View

Automated Fee $1.50 You use our automated telephone system to order DISH Network Pay-

Per-View Services.

Residential Customer Agreement, con’t

Type of Fee Amount Description of When Fee Applies

Pay-Per-View Live

Operator Fee $5.00 You use one of our customer service centers to order DISH Network Pay-

Per-View Services.

Restart Fees

$25.00

We disconnect your Services for any reason and you wish to restart

such Services (unless you are receiving Services pursuant to a Pre-Pay

Promotion).

$5.00 If you are a Pre-Pay Promotion customer, we disconnect your Services

for any reason, and you wish to restart such Services.

Returned Payment

Fee $10.00 You make an EFT or check payment to DISH Network and it is

subsequently returned.

Shipping and

Handling Fee

$14.95

DISH Network delivers hardware to you via regular delivery. (An

additional $10 Extended Delivery Fee applied to Alaska, Hawaii, Puerto

Rico, or the U.S. Virgin Islands.)

$5.95

DISH Network delivers a remote control to you via regular delivery. (An

additional $10 Extended Delivery Fee applied to Alaska, Hawaii, Puerto

Rico, or the U.S. Virgin Islands.)

$8.95

DISH Network delivers an accessory to you via regular delivery. (An

additional $10 Extended Delivery Fee applied to Alaska, Hawaii, Puerto

Rico, or the U.S. Virgin Islands.)

$24.95

DISH Network delivers an item to you via regular delivery. (An additional

$10 Extended Delivery Fee applied to Alaska, Hawaii, Puerto Rico, or the

U.S. Virgin Islands.)

Smart Card

Replacement Fee $50.00

We replace your Smart Card because it was lost, damaged, defective

or stolen, as long as there is no evidence of unauthorized tampering or

modication.

Statement Request

Fee $2.00 You request a copy of a previous billing statement.

Transaction Fee $5.00 You change your programming selection (but not regarding adult

programming).

$10.00 Changes to your programming selection include adult programming.

Transactional Fees, con’t.

E. Restarting your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail, neglect

or refuse to make timely payment for your Services, we may disconnect your Services, and in such event we will be

wholly relieved from any and all of our duties and obligations under this Agreement. If your Services are disconnected

for non-payment or any other reason, DISH Network may require that you pay, and you agree to pay, before we

reconnect your Services, all past due charges, a Restart Fee, a deposit equal to a minimum of two months’ service

charges (or in the case of a restart under a Pre-Pay Promotion, one month’s service charges), and all outstanding

balances accrued through the date of such disconnection. If your Services are disconnected for non-payment or any

other reason, you will no longer be eligible, even if you pay to restart your Service, to receive any remaining credits

or promotional pricing that you would have been eligible to receive had your Services not been disconnected. Unless

required by applicable law, deposits will not be held segregated from other funds and will not earn or accrue interest.

Promotional pricing is valid only at the time of installation.

F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to

assert any other right that we may have against you, including without limitation, any breach of any agreement you

may have with DISH Network or one of our afliates, you agree to pay the reasonable costs of such collection or

other action. These costs may include, without limitation, the costs of a collection agency, reasonable attorneys’ fees

and court costs. If you believe you have been billed in error or you would like to make any other requests for a billing

statement credit, you must contact our customer service center by telephone or in writing within twenty (20) days after

the date you receive the bill for which you are seeking correction. Failure to timely notify us of a dispute will constitute

your acceptance of the corresponding bill. You must pay undisputed portions of any billing statement before the next

billing statement is issued or you must pay a Late Payment Fee. All payments for Services must be made directly by

you to us, unless we authorize otherwise; for example, DISH Network shall have no obligation to provide Services for

which payment is made by you to a third party or payment is made by a third party on your behalf.

G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when

billing is provided through a third-party billing agent, including without limitation, a local telephone company.

3. CANCELLATION OF SERVICE

A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or

we otherwise disconnect your Services, in each case as provided herein or in any applicable Promotion Agreement.

B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone

number, e-mail address or mailing address set forth at the top of the Agreement. Please be aware that certain

promotions have an optional or mandatory term commitment period and if you cancel your Services prior to the

expiration of an applicable optional or mandatory term commitment period, certain early termination or cancellation

fees may apply.

C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services,

DISH Network may disconnect your Services at any time without notifying you if: (i) you fail to pay any bill in full

when it is due; (ii) we receive conrmation that you have received Services, or any part of the Services, without

paying for them; (iii) you otherwise violate the terms and conditions of this Agreement or any applicable Promotion

Agreement; (iv) you transfer, encumber or relocate any leased Equipment (unless you relocate such Equipment as

part of a residential move into an area within which you can permissibly continue to receive such Services); (v) you

assign or attempt to assign any of your rights, duties or obligations under this Agreement or any applicable Promotion

Agreement; (vi) you are receiving Services through a third-party billing agent and become ineligible to receive

applicable services provided by such third-party billing agent; or (vii) you commence any act or ling of bankruptcy or

bankruptcy proceedings are commenced against you.

D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding

balances accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges for

Services, once charged to your account, are non-refundable, and no refunds or credits will be provided in connection

with the cancellation of Services. If you received a discounted price due to a promotion, and you cancel prior to any

applicable expiration of that promotion, you are not entitled to any refund or credit for the unused portions of such

discounted price. If you received a discounted price in exchange for your agreement to pay for your Services on a

multi-month basis, and you cancel your Services prior to the expiration of your multi-month subscription, you are not

entitled to any refund or credit for the unused portions of your multi-month subscription.

Residential Customer Agreement, con’t

4. EQUIPMENT

A. Equipment. In order to receive Services you must purchase or lease certain reception equipment consisting primarily

of a DISH Network compatible satellite receiver(s) and applicable Smart Card(s), remote control(s), satellite antenna(s),

and low noise block converter(s) with integrated feed(s) (collectively, “Equipment”).

B. Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If

we allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver,

subject to the limitations of your television equipment. All of your receivers must be located at the same residence and

continuously connected to the same land-based telephone line and/or broadband home network. If you wish to receive

Services at two different residential locations, you must open a separate account for each location, unless otherwise

specically authorized by DISH Network. You may not directly or indirectly use a single account for the purpose of

authorizing Services for multiple DISH Network receivers that are not all located in the same residence and connected

to the same land-based telephone line and/or broadband home network. If we later determine that you did, we may

disconnect your Services and, in addition to all other applicable fees, you agree to pay us the difference between the

amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver on

your account.

C. Smart Cards. Receiver(s) are equipped with a conditional access card (“Smart Card”) inserted into a slot

or otherwise installed in such receiver. Not all receivers with a Smart Card slot require a Smart Card for proper

authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our

request. Smart Cards are not transferable. Your Smart Card will only work in the DISH Network receiver to which it was

assigned by DISH Network. If you report to our customer service center that your Smart Card has been lost, damaged,

defective or stolen, we will replace it, unless there is evidence of unauthorized tampering or modication, and a Smart

Card Replacement Fee will apply. In addition, in order to minimize downtime for your Equipment, DISH Network will,

upon your request, deliver a replacement Smart Card to you via overnight delivery, in which case an Overnight Delivery

Fee will apply.

D. PVR/DVR. DISH Network’s personal video recorder/digital video recorder (“PVR/DVR”) products allow you to record

programming in digital format. Total available recording time varies depending on your receiver and the nature of the

programs being recorded. DISH Network does not guarantee access to or recording of any particular programming,

or that any such programming will not be deleted from your PVR/DVR product. Most programming is the copyrighted

material of the third party that supplies it; is protected by copyright and other applicable laws; and may not be

reproduced, published, broadcast, rewritten, or redistributed without the written permission of the third party that supplied

it (except as permitted by the “fair use” provisions of the U.S. copyright laws).

E. Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect

each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network.

Failure to connect each receiver to the same land-based telephone line and/or a broadband home network may result

in interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual-tuner

receiver that is not connected to the same land-based telephone line and/or a broadband home network.

F. Receiver Alterations. DISH Network may, through periodic downloads, alter the software, features and/or functionality

in your DISH Network receivers; provide data and content to PVR/DVR products; store and remove data and content

on the hard drives of PVR/DVR products; and send electronic counter-measures to your DISH Network receivers.

DISH Network will use commercially reasonable efforts to schedule these downloads to minimize interference with or

interruption to your Services, but shall have no liability to you for any interruptions in Services arising out of or related to

such downloads. DISH Network may from time to time cease supporting one or more DISH Network receiver models.

G. Proprietary Components and Software. DISH Network receivers and Smart Cards contain components and software

that are proprietary to DISH Network and its licensors. You agree that you will not try to reverse-engineer, decompile or

disassemble, nor will you tamper with or modify, any software or hardware contained within any receiver or Smart Card.

Such actions are strictly prohibited and may result in the termination of this Agreement, disconnection of your Services

and/or legal action.

Residential Customer Agreement, con’t

H. Software License. You are licensed to use the software provided in your DISH Network receiver(s), as updated by

DISH Network, its licensors and/or its suppliers from time to time, solely in executable code form, solely in conjunction

with lawful operation of the DISH Network receiver(s) that you purchased or leased, and solely for the purposes

permitted under this Agreement. You may not copy, modify or transfer any software provided in your DISH Network

receiver(s), or any copy of such software, in whole or in part. You may not reverse-engineer, disassemble, decompile or

translate such software, or otherwise attempt to derive its source code, except to the extent allowed under any applicable

laws. You may not rent, lease, load, resell for prot or distribute any software provided in your DISH Network receiver(s),

or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions of this license,

and DISH Network, its licensors and its suppliers reserve all rights not expressly granted to you. Except as stated

above, this license does not grant to you any intellectual property rights in the software provided in your DISH Network

receiver(s). Any attempt to transfer any of the rights, duties or obligations of this license is null and void. If you breach

any term or condition of this license, this license will automatically terminate.

I. Stolen Equipment. If any of your Equipment is stolen or otherwise removed from your premises without your

authorization, you must notify our customer service center by telephone or in writing immediately, but in any event

not later than three (3) business days after such removal, to avoid liability for payment for unauthorized use of your

Equipment. You will not be liable for unauthorized use that occurs after we have received your notication.

5. LEASED EQUIPMENT

A. Lease Terms. We may choose to lease certain Equipment to subscribers. Unless otherwise specied in an applicable

Promotion Agreement(s), such Equipment (including without limitation, the LNBFs, but not the satellite antenna), shall

at all times remain the sole and exclusive property of DISH Network, and we may provide or replace leased Equipment

with new or reconditioned Equipment at any time, and upon cancellation or disconnection of your Services, remove or

require the return of such Equipment. No leased Equipment provided to you by DISH Network shall be deemed xtures

or part of your real property. We may make such lings and recordings that we may consider necessary to evidence our

ownership rights in such Equipment, and you agree to execute any and all documents that we may consider necessary

for us to make such lings. Our ownership of such Equipment may be displayed by notice contained on it. You have

no right at any time to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter or tamper with

such Equipment, or to tamper with or alter any notice of our ownership on such Equipment. Any reinstallation, return,

or change in the location of such Equipment must be performed by DISH Network at our then-current service rates.

You shall not attach any electrical or other devices to, or in any way alter, any such Equipment without our prior written

consent. You are responsible for preventing the loss or destruction of leased Equipment and we recommend that such

Equipment be covered by your homeowners, renters or other insurance policy.

B. Return of Leased Equipment. Upon cancellation or disconnection of your Services, you must contact our customer

service center or call the telphone number set forth in any applicable Promotion Agreement to schedule the return of

your leased Equipment. If you do not return such Equipment undamaged and in working order, normal wear and tear

excepted, you are responsible and must pay us certain charges as described in any applicable Promotion Agreement.

C. Defects and Damages. You must notify us immediately of any defect in, damage to, or accident involving your leased

Equipment. All maintenance and repair of such Equipment must be performed by us or our designee(s). DISH Network

may charge you for any repairs that are necessitated by any damage to, or misuse of, such Equipment.

6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT

DISH Network may sell, assign or transfer your account to a third party without notifying you. You may not assign or

transfer your Services without our written consent, which will not be unreasonably withheld. We may, however, refuse to

allow you to assign or transfer your Services if you lease your Equipment or your account has an outstanding balance.

7. LIMITATION OF OUR LIABILITY

A. INTERRUPTIONS AND DELAYS. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR

OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY INTERRUPTIONS IN ANY SERVICE OR FOR ANY DELAY OR

FAILURE TO PERFORM, INCLUDING WITHOUT LIMITATION: IF SUCH INTERRUPTION, DELAY OR FAILURE TO

PERFORM ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK’S ACCESS

Residential Customer Agreement, con’t

TO ALL OR ANY PORTION OF SERVICES; THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO

DIFFERENT SATELLITE(S); A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT; ANY SOFTWARE

OR OTHER DOWNLOADS INITIATED BY US; OR ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER

OR TECHNICAL FAILURE, SATELLITE OR UPLINK FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY

OTHER CAUSE BEYOND OUR REASONABLE CONTROL.

B. ALTERATIONS TO EQUIPMENT. NONE OF DISH NETWORK, ECHOSTAR OR OUR THIRD-PARTY BILLING

AGENTS, OR ANY OF OUR OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY ALTERATION TO ANY EQUIPMENT,

INCLUDING WITHOUT LIMITATION, REMOVING OR DISABLING FEATURES (SUCH AS THE ABILITY TO ACCESS

THE ITERNET VIA A RECEIVER).

C. LOSS OF RECORDED MATERIAL. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS NOR ANY OF OUR

OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL

OR THE PREVENTION OF RECORDING, INCLUDING WITHOUT LIMITATION, ANY LOSS OR PREVENTION OF

RECORDING DUE TO ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT.

D. NO WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW,

NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR THEIR AFFILIATES, MAKE ANY

WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY

OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING WITHOUT

LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE

HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED.

E. CONTENT RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING, INTERNET

OR OTHER CONTENT RESTRICTIONS ON YOURSELF, MEMBERS OF YOUR FAMILY AND HOUSEHOLD, AND

GUESTS, AS YOU DEEM APPROPRIATE. NONE OF DISH NETWORK, ECHOSTAR, OUR THIRD-PARTY BILLING

AGENTS, OR OUR AND THEIR AFFILIATES SHALL HAVE ANY LIABILITY TO ANYONE DUE TO, OR BASED UPON,

ANY CONTENT (INCLUDING WITHOUT LIMITATION, ANY INACCURACIES, ERRORS IN, OR OMISSIONS FROM

SUCH CONTENT): (i) CONTAINED IN ANY OF THE SERVICES FURNISHED TO YOU; OR (ii) ACCESSED USING

THE SERVICES OR EQUIPMENT FURNISHED TO YOU.F. DAMAGES LIMITATION. NEITHER WE NOR OUR THIRD-

PARTY BILLING AGENTS, NOR ANY OF OUR OR THEIR AFFILIATES, SHALL HAVE ANY LIABILITY WHATSOEVER

FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING

TO: DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT; OUR FURNISHING OR FAILURE TO FURNISH

ANY SERVICES OR EQUIPMENT TO YOU; OR ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR

EQUIPMENT FURNISHED TO YOU.

8. WARNING AGAINST PIRACY AND INFRINGEMENT

A. Piracy. Receiving any portion of the Services without paying for them and/or any direct or indirect act or attempted act

to engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of various

U.S. federal and state laws and of this Agreement. The penalties for violating such laws can include imprisonment and

civil damage awards of up to $110,000 per violation.

B. Infringement. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify Equipment

to receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can

result in a ne of up to $500,000 and imprisonment for ve years, or both. Any person who procures Equipment that has

been so modied is an accessory to that offense and may be punished in the same manner. Investigative authority for

violations lies with the Federal Bureau of Investigation. The Equipment may incorporate copyright protection technology

that is protected by U.S. patents and/or other intellectual property rights. Use of such copyright protection technology

must be authorized by DISH Network or its suppliers or licensors, and is intended for home and other limited pay-per-

view uses only, unless otherwise authorized by DISH Network or its suppliers or licensors. Reverse engineering or

disassembly is prohibited.

Residential Customer Agreement, con’t

9. GENERAL

A. Notice. Any notice required or permitted to be given by us under this Agreement may be provided via the mail, on

your bill, as a bill insert, via broadcast on a television channel, through publication on the website set forth at the top of

this Agreement, by telephone, or by any other reasonable means. If we send you notice by mail, on your bill or as a bill

insert, it will be considered given the day after it is deposited in the U.S. mail, addressed to you at your then-current billing

address in our records. If we send you notice via broadcast on a television channel or through publication on the website

set forth at the top of this Agreement, it will be considered given when rst broadcast or published. If we send you notice

by telephone, it will be considered given when personally delivered to you or when left as a message at your then-current

phone number in our records. Unless otherwise specied in this Agreement, any notice required or permitted to be given

by you under this Agreement shall be in writing and shall be sent by rst-class mail addressed to us at the mailing address

set forth at the top of this Agreement, and shall be deemed given when received by us at such mailing address.

B. Physical Address/Change of Address. When setting up your DISH Network account, you must provide us with the

physical address where your Equipment will be located and your Services will be provided. A post ofce box does not

meet this requirement. You must give us immediate notice of any change of name, mailing address, telephone number, or

physical address where your Equipment is located. You may do this by notifying our customer service center by telephone

or in writing at the phone number, mailing address, or e-mail address set forth at the top of this Agreement.

C. Online Account Information. If you have an online account with us, you are responsible for maintaining the

condentiality of your account username and password and for all activities that occur under your account username and/

or password. You must: (i) keep your account username and password condential and not share them with anyone else;

and (ii) immediately notify us of any unauthorized use of your password and/or account username or other breach of

security.

D. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on

our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under

the circumstances. Additional terms and conditions imposed by our third-party billing agents may apply. For example and

without limitation: (i) late fees imposed by our third-party billing agents may be administered according to our third-party

billing agent’s billing procedures and applicable state tariffs and regulations; (ii) our third-party billing agents may require

that you to pay all past due charges for Services, a restart fee, and/or a prepayment before we reconnect your Services;

and (iii) other services provided by our third-party billing agents, including without limitation, local telephone service, may

need to be restored before DISH Network Services can be restored, and a restoral fee and/or deposit may be required

to restore third-party billing agent services. Partial payments on third-party billing agent bills may be applied rst to the

balance due for other services billed on your third-party billing agent bill, including without limitation, local telephone

service, according to the third-party billing agent’s billing procedures and applicable state statutes and regulations. Please

contact your third-party billing agent for details. Failure to pay all or any part of your third-party billing agent bill may result

in disconnection of Services.

E. Credit Checks. You authorize DISH Network to investigate your nancial responsibility and creditworthiness, including

without limitation, acquiring credit reports and histories, and to report any payment defaults to credit reporting agencies.

Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate

information about your account to any credit reporting agency. Please include in any such notice the specic item of

dispute and why you believe the information reported is in error.

F. Applicable Law. This Agreement, including without limitation, all matters relating to its validity, construction,

performance and enforcement, and any claim, complaint or dispute arising out of or related to this Agreement, the

Services or the Equipment shall be governed by the laws and regulations of the State of Colorado without giving effect

to its conict of law provisions. This Agreement is subject to amendment, modication or termination if required by such

laws or regulations. If any provision in this Agreement is declared to be illegal or in conict with any law or regulation, that

provision will be considered modied to the minimum extent necessary to make such provision legal and no longer in

conict with such law or regulation, without affecting the validity of any other provisions.

Residential Customer Agreement, con’t

G. Remedies Cumulative. The rights and remedies provided under this Agreement to DISH Network in case of your

default or breach of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH

Network may have by reason of such default or breach at law, in equity, under contract or otherwise (all of which are

expressly reserved).H. Other. No salesperson, installer, customer service representative, authorized retailer, or other

similarly situated individual is authorized to change or override this Agreement. DISH Network may, however, change

this Agreement at any time and will notify you if that occurs. The terms and conditions of this Agreement that either

are expressly stated to survive or by their nature would logically be expected to survive its expiration or termination

will continue thereafter. This Agreement is in addition to any other written agreement(s), if any, between you and DISH

Network, including without limitation, any applicable Promotion Agreement, and except as provided to the contrary

herein, all such written agreements shall remain in full force and effect. Except as expressly set forth in this Agreement

to the contrary, this Agreement replaces and supersedes any and all prior DISH Network Residential Customer

Agreements in their entirety, and such prior DISH Network Residential Customer Agreements shall be of no further force

or effect whatsoever. In the event of any ambiguity between this Agreement and any applicable Promotion Agreement,

DISH Network shall have the sole and exclusive authority to interpret and/or make a nal determination concerning any

issue arising from such ambiguity.

Residential Customer Agreement, con’t

FCC Compliance

The following text is extracted from Federal Communications Commission (FCC)

regulations, as of the publication date of this User’s Guide. Contact the FCC (see

following) or your library for the complete text of the regulations.

EchoStar Technologies Corporation, 94 Inverness Terrace East, Englewood, CO.,

(303) 706-4000, declares that:

This device complies with Part 15 of FCC Rules. Operation is subject to the following

two conditions:

1. This device may not cause harmful interference

and

2. This device must accept any interference received, including interference that

may cause undesired operation.

Changes or modications to this device may void your authority to operate this

equipment.

This equipment has been tested and found to comply with the limits for a Class

B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed

to provide protection against harmful interference in a residential installation. This

equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference

to radio communications. However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause harmful interference to

radio or television reception, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by following one or more of

the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Refer to Troubleshooting for a detailed description of recommended customer actions.

If none of these remedies stops the radio interference, you should contact a licensed

radio/television technician, your satellite dealer, or call the Customer Service Center at

1-800-333-DISH (3474), for assistance.

Agreement on Internet Usage via XiP110

The software contained in the receiver may reference, display, link to, and provide

users access to web services, sites, and information located worldwide through the

Internet. Because EchoStar Corporation and DISH Network have no control over such

sites and information, we make no representations, warranties or guarantees as to

such sites and information, including but not limited to:

(a) the accuracy, availability, sequence, completeness, timeliness, copyright

compliance, legality, content, validity, or quality of any such sites or information, or

(b) whether using the software may result in locating unintended, inappropriate, or

objectionable content.

Because some of the content on the Internet consists of material that is adult-oriented,

restricted to viewers at least 18 years of age or the age of majority where you live, or

otherwise objectionable to some people or viewers, under the age of 18, the results

of using the software may automatically and unintentionally result in the generation

or display of sites, links, or references to such objectionable and/or adult-oriented

material.

By using the software, you acknowledge that neither EchoStar Technologies L.L.C.

nor DISH Network L.L.C. makes any representations, or warranties, or guarantees

with regard to any sites or information displayed by or accessed by in connection

with use of the software. EchoStar Technologies L.L.C., DISH Network L.L.C., their

respective direct and indirect subsidiaries and parents, and the ofcers, directors,

and shareholders of any of the foregoing companies shall not, directly or indirectly,

be liable in any way to you or to any other person or entity for the content you receive

using the software or for any inaccuracies, errors in, or omissions from the content.

EchoStar Technologies L.L.C., DISH Network L.L.C., and their respective afliates

and licensors reserve the right to change, suspend, remove, or disable access to any

services at any time without notice. In no event will EchoStar Technologies L.L.C.,

DISH Network L.L.C., their respective direct and indirect subsidiaries and parents, or

the ofcers, directors, and shareholders of any of the foregoing companies be liable

for the removal of or disabling of access to any such services. EchoStar Technologies

L.L.C., DISH Network L.L.C., and their respective afliates and licensors may also

impose limits on the use of or access to certain services, in any case, and without

notice or liability.

If You Need Help

1. Review this User Guide.

2. See Troubleshooting on page 15.

3. Visit www.dish.com/chat for 24/7 support.

4. Call the Customer Service Center at

1-800-333-DISH (3474).

XiP110 Information

You may need to provide this information if you call the Service Center.

Note: Some of these may not be used at this time.

Purchase Location Name:

Purchase Location Telephone Number:

XiP110 Serial Number:

Receiver Conditional Access Number:

Receiver Smart Card Conditional Access Number:

Remote Control Settings

Television Code (TV Mode):

DVD Code (DVD Mode):

Auxilliary Code (AUX Mode):

For all your customer needs,

go to www.dish.com/chat or call

the Customer Service Center at

1-800-333-DISH (3474)

188869

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