DISH Technologies YT1300 MoCa Converter Set Top Box User Manual

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XiP110 User Guide
Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide
provides various procedures. If you do some of these procedures carelessly, you could
injure or kill yourself or damage equipment or property. Some other procedures require
special attention.
The lightning flash with arrowhead symbol, within an equilateral triangle, is
intended to alert the user to the presence of uninsulated “dangerous voltage”
within the product’s enclosure that may be of sufficient magnitude to constitute
a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user
to the presence of important operating and maintenance (servicing) instructions
in the literature accompanying the appliance.
The Class II equipment symbol means the equipment has additional insulation
and does not need to be grounded.
For Your Safety
Warning: Do not try to open the case of the XiP110. There is risk of electrical
shock, which may cause damage to the XiP110 and/or personal injury or death
to you. There are no user-serviceable parts inside the XiP110. Opening the
XiP110 case or making unauthorized changes will void the warranty.
Warning: To reduce the risk of fire or electric shock, do not expose this
appliance to rain or moisture.
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user
tries to perform operations in a non-routine manner. This product, like almost any
other high tech product, is subject to bugs and hence EchoStar CANNOT AND DOES
NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL
CONTROL, WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar
endeavors to improve such conditions and will periodically download improvements.
Equipment and Software Covered by this User Guide
This User Guide covers the XiP110 and software models XiP110. This User Guide may
cover other devices not listed here.
Publishing Information
Copyright © 2011. EchoStar Technologies L.L.C., Englewood, Colorado 80112.
All rights reserved.
The information in this User Guide may change without notice. Revisions may
be issued to tell you about such changes.
Send comments or questions about this User Guide to techpubs@echostar.com
or
Technical Publications, EchoStar Technologies L.L.C,
90 Inverness Drive Circle East, Englewood, Colorado 80112.
Document Number: 188869
Printed in
DISH Network is a registered trademark of DISH Network L.L.C.
All product names, trade names, or corporate names mentioned in this User
Guide are acknowledged to be the proprietary property of the registered owners.
Manufactured under license from Dolby Laboratories. “Dolby” and the double-D
symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks
or registered trademarks of HDMI Licensing LLC.
This equipment may incorporate copyright protection technology that is
protected by U.S. patents, patent applications, and/or other intellectual property
rights. Use of such copyright protection technology is intended for home and
other limited pay-per-view uses only unless otherwise authorized. Reverse
engineering or disassembly is prohibited.
Important Safety Instructions
10
11
12
13
14
15
16
17
18
19
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use the apparatus near water.
Clean only with a dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
Use only with the cart, stand tripod, bracket, or table
specified by the manufacturer, or sold with the apparatus.
When a cart is used, use caution when moving the cart/
apparatus combination to avoid injury from tip-over.
Do not install near any heat sources such as radiators,
heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or
grounding-type plug. A polarized plug has two blades with
one wider than the other. A grounding-type plug has two
blades and a third grounding prong. The wide blade or the third prong are provided
for your safety. If the provided plug does not fit into your outlet, consult an electrician
for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug the apparatus during lightning storms or when unused for long periods of
time.
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as the power supply cord or plug
is damaged, liquid has been spilled or objects have fallen into it, the apparatus has
been exposed to rain or moisture, does not operate normally, or has been dropped.
The power plug must be readily accessible so that the apparatus can be easily
disconnected from the AC power.
The XiP110 is still connected to the AC power whenever it is plugged into a live
power outlet, even if it is turned off using the remote control or front panel buttons.
No flame sources, such as lit candles, should be placed on the equipment.
The apparatus shall not be exposed to dripping or splashing, and no objects filled
with liquids, such as vases, shall be placed on the top of it.
Operate the XiP110 using only the type of power source indicated on the marking
label. Unplug the XiP110 power cord by gripping the power plug, not the cord.
ii
Important Safety Information, continued
20 Do not overload wall outlets or extension cords; this can result in a risk of fire or
electrical shock.
21 Never insert objects of any kind into the XiP110 through openings, as the objects
22
23
24
25
26
27
28
may touch dangerous voltage points or short out parts. This could cause fire or
electrical shock.
Do not locate the antenna near overhead light or power circuits, or where it can fall
into such power lines or circuits. When installing the antenna, take extreme care to
avoid touching such power lines or circuits, as contact with them can be fatal.
Do not attempt to service the XiP110 yourself, as opening or removing covers
may expose you to dangerous voltage and will void the Limited Warranty. Refer all
servicing to authorized service personnel.
Unplug the XiP110 from the AC power outlet before cleaning.
Do not place the XiP110 in an enclosure such as a cabinet without proper ventilation.
Do not install the XiP110 in any area where the temperature can be less than 40°F
or more than 113°F. If the XiP110 is cold to the touch, do not plug it in immediately.
Let it sit unplugged at room temperature for at least 45 minutes before plugging it in.
Use an outlet that contains surge suppression or ground fault protection. During an
electrical storm or when the XiP110 is left unattended and unused for long periods
of time, unplug the power cord from the wall outlet, disconnect the lines between the
XiP110 and the antenna, and disconnect the telephone line. These actions provide
additional protection against damage caused by lightning or power line surges.
Tighten all of the coaxial cable connections only by hand. If you use a wrench, you
may overtighten the connections and damage your equipment.
Proper Care of Your Equipment
•
•
•
•
•
Always handle the XiP110 carefully. Excessive shock and vibration can damage it.
If the equipment is turned on and needs to be moved, unplug the equipment and let
it sit for al least 30 seconds before moving it.
The use of accessories or attachments not recommended by the XiP110
manufacturer and voids the Limited Warranty.
Do not stack the XiP110 on top of or below other electronic devices as this can
cause heat build-up and vibration.
On some TVs, the presence of fixed images for extended periods of time may
cause them to be permanently imprinted on the screen. Consult your TV user
guide for information on whether this a problem for your TV, what operating/viewing
restrictions apply to avoid this problem, and associated TV warranty coverage.
iii
Important Safety Information, continued
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
•
•
•
•
Reorient or relocate the antenna assembly.
Increase the separation between the equipment.
Connect the equipment into an outlet on a circuit different from that to which the
XiP110 is connected.
Consult the dealer or an experienced radio/TV technician for help.
Note to Satellite TV System Installer: This reminder is provided to call the satellite TV
system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that
provides guidelines for proper grounding and, in particular, specifies that the cable ground
shall be connected to the grounding system of the building as close to the point of cable
entry as practical.
Satellite
Dish
Coaxial Cable from Satellite Dish
Ground Clamp
Electric Service Equipment
Ground Clamps
Power Service Grounding
Electrode System
(NEC Art. 250, Part H)
Antenna Discharge Unit
Grounding Conductors
(NEC Section 810-21)
iv
XiP110
The XiP110 delivers the next-generation of TV content, including
multimedia services over IP-based networks, with high-definition
television (HDTV) and standard-definition (SD) programming. The
XiP110 uses cabling within the dwelling to connect to the receiver
and delivers content from that receiver through the XiP110. Content
includes live, paid, and DVR programming.
Four XiP110s may be connected to a receiver.
The XiP110 enhances the whole-home TV experience.
XiP110, continued
The front and back panels of the XiP110 are provided below.
Front
Power
Turn the XiP110 on
and off or hold
to reset it
System Info
Displays the System
Info screen
Locate Remote
Locates the remote
control
Select
Select menu
items
Up/Down Arrows
Navigate through
menus or channels
Back
USB Port
HDMI Output
Audio/Video Output
Connect to
Provides highHigh-quality standarddefinition connection to the definition digital audio multimedia
devices
and video to the TV
TV audio and video input
Home Video Network
Connects to the home
network through the
coax cable
Digital Audio
Ethernet
Output connection to a
Connect to the
high-quality digital sound broadband home
decoding system
network
Power
Provides power
to the XiP110
SAT Mode
To use the features described in this section, make sure you are in SAT mode by
pressing the SAT Mode button. Use SAT Mode to control the XiP110.
Note: Some features may not be available depending on your particular model.
Press this button
for SAT Mode
Pair/Input
Press once for Input
Press and hold for Recover
Power & TV Power
Top button turns the XiP110 on/off
Bottom button turns the TV on/off
Page Buttons
Page up/down in menus
Program Guide
Display current and future
satellite program listings
Menu
Access receiver
features and settings
Browse
See what is on other channels
while watching TV
Arrow/Select Buttons
Channel up/down, navigate
through menus, and select a
desired option
Cancel
Return to previous menu or to
watching a program
Volume and Mute Buttons
Control TV volume
Programming required
Themes
Search for programs
using Themes
Recall
Return to last
TV channel viewed
Info
Retrieve info on programs
View Satellite
Programming
Exit out of any menu/guide and
return to viewing live TV
Search
Search for a program
Digital Video Recorder
(DVR) Buttons
Pause live TV and
play or record programming
Shortcut Keys
Access frequently
used features
Format
Format the picture to the
desired width to match the
program you are viewing
Number Buttons
Enter a channel number or
navigate through menus
System Wizard
Press and hold to fix remote
control issues and sync data
Picture-In-Picture (PIP)
Buttons
Watch two separate
programs at same
time (in Single Mode)
Note: Not available at
this time.
Dish OnDemand
Explore interactive TV features
TV Mode
To use the features described in this section, make sure you are in TV mode by
pressing the TV Mode button. Remote programming is required.
Note: Some features may not be available depending on your particular model.
Press this button
for TV Mode
Power & TV Power
Top button turns the TV on/off
Bottom button turns the TV on/off
Pair/Input
Switch between TV inputs
(available only for certain
makes and models of TVs)
TV Menu
Access menu features
available on some TVs
Mute
Turn TV volume on or off
Select Button
Select a program or menu
Volume
Control TV volume
Up/Down Arrow Button
Channel up/down on the TV
Recall
Return to last TV channel
viewed
Number Buttons
Enter a channel number or
navigate through menus
Picture-In-Picture (PIP)
Buttons
Watch two separate
programs at same
time (in Single Mode)
Note: Remote operation is different
on DISH Network TVs.
See your DISH Network TV User’s
Guide for proper operation.
DVD Mode
To use the features described in this section, make sure you are in DVD mode by
pressing the DVD Mode button. You can use this mode to operate a Blu-ray disc player
(BD) or VCR. Remote programming is required. Note: Some features may not be
available depending on your receiver model.
Power & TV Power
Top button turns the DVD/VCR/BD on/off
Bottom button turns the TV on/off
Press this button
for DVD Mode
Pair/Input
Press once for Input
Press and hold for Recover
View Satellite
Programming
Exit out of any menu/guide and
return to viewing live TV
Pause
Pause a videotape or
DVD
Back
Rewind a videotape
or reverse a DVD/BD
FWD
Forward a
videotape or DVD/BD
Stop
Stop playing a DVD/BD,
stop playing or
recording a videotape
Play
Play a videotape or
DVD/BD
Record
Record on a videotape
Number Buttons
Enter a channel number or
navigate through menus
Connecting to Home Video Network
The XiP110 uses your home’s built-in cabling to communicate to the
host receiver. Once the XiP110 is connected to your home’s network, it
uses the content and features of the receiver to display programming on
another HDTV in the home.
RG-6 Cable
Home Video
Network Port
Home
Network
Connect one end of the RG-6
coaxial cable provided with
your XiP110 to the HOME VIDEO
NETWORK port on the back of
the XiP110.
Connect the other end of the RG-6
coaxial cable to your home network.
RG-6 Cable
Connecting to TV
OR
Connect cable(s) to the appropriate connection
on the back of the XiP110. The XiP110 supports
HDMI or RCA connections.
Connect the other end of the cable to the
appropriate input of your HDTV set or monitor.
Turn on the XiP110 and TV. Change your TV to
the correct input or source. Consult your HDTV
user’s guide for assistance.
Confirm that you are receiving a picture from
the XiP110. If you do not see a picture, refer to
Troubleshooting on page 15.
Note: In most cases, connecting the HDMI cable
provides plug-and-play control of the monitor’s
display resolution and other settings. However,
your HDTV may require selecting a different
format to display from the XiP110 during setup.
Turn up the volume on your HDTV and confirm
you have sound. If you don’t have sound,
your system may require you to connect audio
(red and white) RCA-type cables between the
XiP110’s Audio Outputs and the TV’s audio input
connections.
Insert the Batteries
Pull the remote battery cover off.
Insert 4 AAA batteries, making sure to
match the plus (+) ends with the plus
markings on the battery case.
Replace the remote battery cover.
Linking the Remote
HOLD FOR
RESET
SYSTEM
INFO
Touch POWER on the front panel of the
XiP110.
Touch SYSTEM INFO on the front panel
of the XiP110. System Info screen
displays.
Verify that your remote control is listed on
the right-hand side of the screen.
If the remote control is not listed, press
and release SAT
Verify that the remote is now linked by
pressing several different remote buttons.
Linking to the Receiver
To view programming, link the XiP110 to the receiver using the
following procedure.
Press MENU.
Highlight Network Settings and press
SELECT.
Highlight MoCA Settings and press
SELECT.
Highlight the XiP110 that you want to
link and that is marked as unlinked in
the MoCA Detected Thin Clients list.
Press SELECT to link it to the network.
Status changes from Unlinked to
Linked.
Highlight Save and press SELECT.
10
Securing XiP110 to the Base
Secure the XiP110 onto the included base, even if the XiP110 is sitting
on a shelf or table.
Note: If you want to mount the base to a surface, see Mounting the
XiP110 on page 12.
Vertical
Decide if the XiP110 is
be secured to the base
horizontally or vertically.
Horizontal
Position the base accordingly
(see position designations on
the base).
Horizontal
HORIZONTAL MOUNTING
VERTICAL MOUNTING
Vertical
Align the pegs on the base
with the XiP110.
Then slide the XiP110 until it
locks into place.
11
Mounting Options for the XiP110
If you prefer to mount the XiP110, it can be mounted horizontally or
vertically. The base can be mounted with screws into a surface either
vertically or horizontally.
Mounting the Base to a Surface Horizontally
Place the base onto a flat
surface. Mount the base into
the surface with four screws
into the base corners.
Base Screw Holes
Base Screw Holes
Secure the XiP110 into the
base (see Securing XiP110 to
Base on page 11).
12
Mounting Options for the XiP110,
con’t.
Mounting the Base to a Surface Vertically
Base
Screw
Holes
Place the base onto a flat
vertical surface. Mount the
base into the surface the
with four screws into the
base corners.
Base
Screw
Holes
Secure the XiP110 into the
base (see Securing XiP110 to
Base on page 11).
13
Locating the Remote
The next time you misplace the remote control or wonder
where it is, try the Locate feature.
LOCATE
REMOTE
Touch LOCATE REMOTE.
Find the remote for this XiP110 in the list
of remotes on the right-hand side of the
System Info screen. Your current remote is
indicated in this list by a green dot.
Select the Locate option next to the remote
listed. Press SELECT.
If the missing remote control is linked to
it and within RF range, there should be a
series of tones you can hear to help you
find the location of the remote. Press any
button to turn off the Locate tones after
finding the remote.
If the remote control you want to find is not
listed, it is not linked to the XiP110 or is
out of RF range; therefore, Locate isn’t an
option.
14
Troubleshooting
Use this information if you have a problem using the XiP110. To solve a
particular problem, do the following:
•
•
•
•
Find the information that relates to the problem you are experiencing.
Try the suggested solution for that problem.
Make sure your remote control has fresh batteries. If you see the
Remote Battery Low warning on your TV screen, it is time to change
the batteries.
Make sure you have a direct line of sight between the remote and the
XiP110.
Visit www.dish.com.
There is no picture on the TV after connecting it to the XiP110.
What to do: Connect RCA cables between the XiP110’s RCA outputs
and your TV’s RCA input. Verify that the XiP110 and TV are on. Make
sure the TV is set to the correct input for RCA (refer to your HDTV
user’s guide for assistance). Change HDTV settings to match your
TV’s display settings. Change the TV to display from the HD input.
Repeat the last two steps until the TV displays video from the XiP110.
Your remote control does not work well.
What to do: Move your XiP110 to a different location.
Your picture is snowy (or black or blue).
What to do: Make sure your TV is tuned to the correct channel.
While performing a remote control procedure, the remote control
stops working.
What to do: Start over again. If you don’t press a button for 20
seconds in a programming sequence, the remote shuts off its
programming function.
15
Troubleshooting, continued
My remote is not working.
What to do: Verify the batteries are installed according to the diagram
inside the remote control’s battery compartment.
Try changing the batteries in the remote control. Batteries should all be of
the same type and size.
Confirm your remote is in the correct mode for the device you want to
control. For example, to control your XiP110, press SAT on the remote
before the function you want performed.
Make sure you are using the correct remote control provided for your
XiP110. This remote uses radio frequency (RF) signals to operate your
XiP110. Other equipment is usually controlled using infrared (IR) light
signals. If you have programmed the remote to control your equipment
in other device modes, then the remote control must have a clear line of
sight to the front of these other devices.
Check that the connection to the home network is hand-tightened.
If your remote is showing that it is linked but isn’t working, select Un-Link
on the System Info screen and listen for the confirmation tone. Press
SAT to link the remote again. If you do not hear the tone, continue with
the next step.
If your remote is not listed or cannot be un-linked on the System Info
screen, then access the System Info screen. Press and hold SAT until
all the Mode buttons light up. Release SAT. Press RECALL and 0 (the
number zero) at the same time (SAT lights up). Release. Press SEARCH
(SAT lights up). Press VOL+ (SAT lights up). Press STOP (SAT lights up,
then un-link tone is heard). Press SAT to link the remote again.
16
Troubleshooting, continued
When you try to enter TV programming mode, all the Mode LEDs
flash.
What to do: Replace the batteries (see page 8).
You are unable to change the parental controls from the XiP110.
What to do: Parental controls can only be created or changed from the
XiP813 receiver.
My PIP (Picture-In-Picture button isn’t working.
What to do: PIP is not an available feature for the XiP110.
There are no parental controls on the programming.
What to do: The XiP110 uses the parental controls defined on the
receiver.
17
Limited Warranty
This Limited Warranty is a legal document. Keep it in a safe place. Remember
to retain your Bill of Sale for warranty service! Any items returned without a copy
of the Proof of Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the
purchase price of each part. EchoStar Technologies L.L.C. and its affiliated companies
(“EchoStar”) warrant this system against defects in materials or workmanship as follows:
Labor: For a period of one (1) year from the original date of purchase, if EchoStar
determines that the equipment is defective subject to the limitations of this warranty, it
will be replaced at no charge for labor. EchoStar warrants any such work done against
defects in materials or workmanship for the remaining portion of the original warranty
period.
Parts: For a period of one (1) year from the original date of purchase, EchoStar will
supply, at no charge, new or re-manufactured parts in exchange for parts determined
to be defective subject to the limitations of this warranty. EchoStar warrants any such
replacement parts against defects in materials or workmanship for the remaining part of
the original warranty period. Note: “Parts” means items included in this package, which
may include the satellite dish assembly, receiver, LNBF, remote control, or dish mounting
hardware. It does not include other parts purchased separately.
What the Warranty Does Not Cover
This warranty does not cover installation of the system. If applicable, such installation will
be warranted under a separate installation agreement.
This warranty does not cover consumer instruction, physical setup or adjustment of any
consumer electronic devices, remote control batteries, signal reception problems, loss of
use of the system, or unused programming charges due to system malfunction.
This warranty does not cover cosmetic damage, damage due to lightning, electrical
or telephone line surges, battery leakage, fire, flood, or other acts of Nature, accident,
misuse, abuse, repair or alteration by other than authorized factory service, use of
accessories not recommended by the receiver manufacturer, negligence, commercial or
institutional use, or improper or neglected maintenance.
This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and
handling, removal or reinstallation, shipping damage if the equipment was not packed
and shipped in the manner prescribed, nor equipment purchased, serviced, or operated
outside the continental United States of America.
18
Limited Warranty, continued
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.
UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN
DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE
RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES
ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE
PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORYAPPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS
WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN
UNAUTHORIZED PERSON.
If You Need Assistance
Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase
and either your customer account number, the receiver conditional access number, or the
receiver model number ready. Display the System Info screen to find these numbers.
A Customer Service Representative will assist you.
If the Representative determines you should return any equipment, you will be directed
to call a Return Authorization representative. Before shipping any equipment, you must
talk to a Return Authorization representative and must obtain a Return Authorization (RA)
number.
You will be given the appropriate address for which to return your equipment. Whether
under warranty or not, you will be responsible for the cost of shipping back the defective
equipment. For faster service, see the Advance Exchange Program below.
Returned equipment must be packaged properly, using either the original shipping
materials or the packaging in which the replacement equipment is shipped. Include a
copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be
considered out of warranty. Follow the instructions given to you by the Customer Service
Representative.
Write the RA number in large, clearly visible characters on the outside of the shipping
box that you use to return the equipment. To avoid confusion and misunderstandings,
shipments without an RA number clearly visible on the outside of the box will be returned
to you at your expense.
19
DISH Network Exchange Program
DISH Network offers two options if you need to replace your satellite receiver equipment or its
accessories.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped
immediately to you (depending upon where you live, it could take three to five business days).
Along with replacement equipment, you will receive a prepaid shipping label and instructions
on how to return the defective equipment. The shipping charge, for receiving replacement
equipment and returning the defective equipment, is a one-time fee based on EchoStar’s
competitive bulk shipping rates (additional charges may apply outside of the continental US).
This fee will be charged to your billing account or your valid credit card. If you do not ship the
defective equipment to EchoStar within ten days after receiving the replacement, your billing
account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment
is found, which EchoStar in its sole discretion determines has voided the warranty, or makes
the equipment unrepairable, billing account or credit card will be charged the market price of
the replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon
receipt of your equipment you will be shipped a replacement. Your original equipment will not
be available for return.
If the defective equipment is covered under this warranty, a replacement will be shipped back
to you at no additional cost (additional charges may apply outside the continental US).
If your equipment is not covered under warranty and can be repaired your billing account
or credit card will be charged the standard repair fee for the replacement. If damage to the
defective equipment is found, which DISH Network in its sole discretion determines has voided
the warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the DISH Network logo,
excluding the receiver, cables and hookups, and non-mechanical components. A one-year
warranty becomes effective upon the activation of the DISH Network system or date of
purchase, if bought separately. A proof of purchase is required to verify the purchase date.
If an accessory has an expired warranty, no exchange will be issued. You may purchase
replacement accessories from DISH Network or your local retailer.
20
Residential Customer Agreement
Thank you for choosing DISH Network®.
To view this Residential Customer Agreement in Spanish, please visit
www.dish.com or call us at
1-800-333-DISH (3474) and we will send you a copy.
Para ver este acuerdo en español por favor visite www.dishnetwork.com
o llame al 1-800-333-DISH (3474) y le enviaremos una copia.
DISH Network is happy to answer any questions you may have and to provide you with
technical and other customer support. You may contact us 24 hours a day, any day of the
year:
Phone:
1 (800) 333-DISH (3474)
Email:
care@dishnetwork.com
Mail:
DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website: www.dish.com
For purposes of this Residential Customer Agreement (the “Agreement”) and any
customer agreement(s) applicable to the promotion(s) under which you are receiving
services and/or equipment from DISH Network (each, a “Promotion Agreement”): (i) “you”
and “your” refer to you, the DISH Network subscriber; and (ii) “DISH Network”, “we,” “us”
or “our” refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or,
where applicable under the particular circumstances, third party billing agents.
“DISH Network” is a registered trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PROMOTION AGREEMENT,
SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK
WILL PROVIDE ITS SERVICES AND EQUIPMENT TO YOU. THIS AGREEMENT
IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU ARE A NEW DISH
NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND
RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE
YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU ARE AN EXISTING DISH
NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR
REPLACEMENT OF, THIS AGREEMENT, AND YOUR CONTINUED RECEIPT OF DISH
NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE
SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED
AGREEMENT. IF YOU ARE AN EXISTING CUSTOMER AND DO NOT WISH TO
ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY US
IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR
ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS
VERSION OF THIS AGREEMENT.
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Residential Customer Agreement, con’t
1. THE DISH NETWORK SERVICE
A. Services Defined. “Services” shall mean all video, audio, data, interactive and other programming services and all
other services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise) and that
we may provide to customers in the future.
B. Minimum Programming Levels. If your applicable Promotion Agreement specifies required minimum programming,
you must subscribe to such programming. Otherwise, you must subscribe to one or more of the following programming
packages, or we may charge you a Service Access Fee (as detailed in Section 2(D)): DishFAMILY, DishMÉXICO,
TurboHD Bronze or a higher version of such packages; a Chinese, Greek, Russian, Polish, Urdu, Arabic, Portuguese,
or Hindi language programming package; a combination of Locals Only and one of TV Globo/Record Package, TV
Globo a la carte, Israeli Platinum Package, Panorama Italiano, TV Japan, Polish Premium Pack, Bangla Mega Pack,
Punjabi Pack, Telugu Pack, Pinoy Mega Pack, German Language Plus Package, or RTVI/RTVI+ Package; or any of their
successor packages. We may change such minimum programming requirements at any time.
C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting events
and broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to circumvent
any of these blackouts, you may be subject to legal action. If the location at which you are receiving Services is a
wagering location, you are not eligible to receive certain channels, including without limitation, Horse Racing Television
(HRTV). You must be at least 18 years of age, or the applicable age of majority where you reside, to order or receive
adult-oriented programming services.
D. Changing Your Programming Selection. Unless otherwise specified in this Agreement or any applicable Promotion
Agreement(s), you may change your programming selection at any time by notifying us. A Transaction Fee (as detailed in
Section 2(D)) may apply to such programming changes, unless you are receiving Services and/or Equipment (as defined
in Section 4(A)) pursuant to a Promotion Agreement that requires you to pay in full for all Services and/or Equipment
prior to receiving such Services and/or Equipment (a “Pre-Pay Promotion”).
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when you renew.
You may not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view
Services through your television if you DISH Network receiver is connected to a land-based telephone line and/or a
broadband home network. You may also order DISH Network pay-per-view Services by calling 1-877-DISH-PPV (3474778) and using our automated system, or speaking with a live operator at one of our customer service centers; in either
case, a fee will apply as detailed in Section 2(D). Pre-Pay Promotion customers may only order pay-per-view Services by
calling 1-877-DISH-PPV (3474-778).
G. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and
information on the Internet. Neither DISH Network nor EchoStar Technologies L.L.C. (“EchoStar”) has any control over
such websites and information, and neither we nor EchoStar make any representations, warranties or guarantees as
to the availability or content of such websites and information, including without limitation: (i) the accuracy, availability,
sequence, completeness, timeliness, copyright compliance, legality, content, validity, or quality of any such websites
or information; or (ii) whether using the software contained in such receivers may result in accessing unintended,
inappropriate or objectionable content. We and/or EchoStar may change, limit, suspend, disable and/or remove your
ability to access the Internet using your receiver at any time without notice. We and/or EchoStar may also limit or restrict
the websites and information that you may access on the Internet using your receiver at any time without notice.
H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in
your private home. You agree that no Services provided to you will be viewed in areas open to the public, commercial
establishments or other residential locations. Services may not be rebroadcast or performed, and admission may not be
charged for listening to or viewing any Services. If your Services are viewed in an area open to the public, a commerical
establishment or another residential location, we may disconnect your Services and, in addition to all other applicable
fees, you must pay us the difference between the price actually paid for Services and the full applicable rate for such
Services, regardless of whether we have the right to distribute such Services in such other location.
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Residential Customer Agreement, con’t
I. Changes in Services Offered. We may add, delete, rearrange and/or change any and all programming,
programming packages and other Services that we offer, as well as the prices and fees related to such programming,
programming packages and Services, at any time, including without limitation, during any term commitment period
to which you have agreed. If a change affects you, we will notify you of such change and its effective date. In the
event that we delete, rearrange or change any programming, programming packages or other Services, we have no
obligation to replace or supplement such programming, programming packages or other Services. You are not entitled
to any refund because of a deletion, rearrangement or change of any programming, programming packages or other
Services.
J. Promotional Offers and Items. If a third party, such as an independent DISH Network retailer, integrator or private
cable operator, offered you a promotional offer or item in connection with your subscription to the Services, such third
party is wholly responsible for fulfilling such promotional offer or providing such promotional item, and DISH Network is
not in any way responsible for such fulfillment.
2. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES
A. Payments. You agree to pay all amounts billed for Services, as well as all taxes, fees and other charges, if any, that
are now or may in the future be assessed in connection with any Services you receive from us, and any other charges
due and owing to us. State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite
providers for transmission of programming in some states may apply. Unless you prepay for a multi-month subscription
to Services or prepay for all Services as required by your participation in a Pre-Pay Promotion, we will bill you monthly
in advance for most Services and in arrears for other Services such as pay-per-view ordered by you or anyone
who uses your Equipment, whether with or without your permission, until you cancel your Services. Multi-month
subscription customers and Pre-Pay Promotion customers will be billed based on your pre-pay period (multi-month
subscriptions) or monthly (Pre-Pay Promotion customers), and must make all payments in advance of the due date
on your bill in order to continue receiving your Services; you must also pre-pay for all other Services, such as pay-perview, ordered by you or anyone who uses your Equipment, whether with or without your permission.
B. Billing Policies. Your bills will show the total amount due, the payment due date, payments, credits, purchases
and other charges to your account. You may submit your payment by mail, on our website, through our AutoPay
program, by calling a DISH Network customer service representative, or by any other means that we designate.
Partial payments will be applied first to the oldest outstanding bill. You must make your payment regardless of whether
you receive a bill. We do not assume the risk of undelivered mail. If you send checks or money orders marked with
a designation such as “payment in full,” we can accept them without waiving any of our rights, including without
limitation, our rights to collect any other amounts owed by you, notwithstanding your characterization of such payment.
DISH Network does not extend credit to our customers, and the Late Payment Fee (as detailed in Section 2(D)) is not
interest, a credit service charge or a finance charge. Certain fees and charges may apply in certain circumstances to
your payment for the Services, including without limitation, those set forth in Section 2(D).
C. Alterations to Payment Terms. If you pay for a monthly subscription (other than a Pre-Pay Promotion) and your
account is past due on more than one occasion, we may require that you pay for all Services and Equipment before
you receive them, and you will be deemed to be receiving your Service under a Pre-Pay Promotion, at which point,
all terms and conditions of such Pre-Pay Promotion will apply to you. If you paid for a multi-month subscription to any
Services and your account is past due for any amount, we may convert your multi-month subscription to a monthly
subscription, and we will first apply the amount you paid for your multi-month subscription to any past due amounts
and then to any oblications you incur in the future.
D. Fees. In addition to any amounts due for your Services and any other amounts due under this Agreement or
any applicable Promotion Agreement, you agree to pay the fees listed below (“Fees”) if and when applicable. DISH
Network may change these Fees, increase or decrease these Fees, or impose additional Fees at any time upon notice
to you. Discounts on certain monthly fees may be available from time to time if you subscribe to certain programming
packages and/or use certain Equipment. Additional fees may apply for non-standard installations or if you upgrade
your Equipment after installation.
23
Residential Customer Agreement, con’t
Monthly Fees
Type of Fee
Amount
Description of When Fee Applies
$7.00
You have more than 1 receiver on your account.
Per additional high-definition (HD) receiver.
$5.00
You have more than 1 receiver on your account.
Per additional standard-definition (SD) receiver.
Alaska Dish 500AK
Upgrade Fee
$4.99
You receive Services in Alaska
DishHOME Protection
Plan
$5.99
You participate in the DishHOME protection plan.
DISH Pause
$5.00
You are eligible for and participate in DISH Pause.
DVR Service Fee
$5.98
You purchase or lease a digital video recording receiver and you do not
subscribe to a “with DVR” programming package.
Hawaii Dish 500H
Upgrade Fee
$4.99
You receiver Services in Hawaii.
TV2 Receiver
Connection Fee
$5.00
You purchase or lease a dual-tuner receiver and it is not connected to a
phone line and/or a broadband home network.
Service Access Fee
$6.00
You do not subscribe to applicable required minimum programming.
Additional Receiver
Fees
Transactional Fees
Type of Fee
Amount
Description of When Fee Applies
Check by Phone Fee
$9.99
You make a personal check payment using our automated phone system
or through our customer service center.
External Hard Drive
Activation Fee
$39.99
One time fee charged if you have a ViP receiver and you choose to
connect an external hard drive to that receiver.
Late Payment Fee
$5.00
You do not pay your bill in full on or before its due date (unless you are
receiving Services pursuant to a Pre-Pay Promotion).
Live Operator
Payment Fee
$5.00
You make a debit or credit card payment through a DISH Network
customer service representative (unless you are receiving Services
pursuant to a Pre-Pay Promotion).
Mobile Fee
$20.00
You would like the ability to order Pay-Per-View Services at any time
without a phone line connected to your receiver. Charged annually.
Pay-Per-View
Automated Fee
$1.50
You use our automated telephone system to order DISH Network PayPer-View Services.
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Residential Customer Agreement, con’t
Transactional Fees, con’t.
Type of Fee
Amount
Description of When Fee Applies
$5.00
You use one of our customer service centers to order DISH Network PayPer-View Services.
$25.00
We disconnect your Services for any reason and you wish to restart
such Services (unless you are receiving Services pursuant to a Pre-Pay
Promotion).
$5.00
If you are a Pre-Pay Promotion customer, we disconnect your Services
for any reason, and you wish to restart such Services.
$10.00
You make an EFT or check payment to DISH Network and it is
subsequently returned.
$14.95
DISH Network delivers hardware to you via regular delivery. (An
additional $10 Extended Delivery Fee applied to Alaska, Hawaii, Puerto
Rico, or the U.S. Virgin Islands.)
$5.95
DISH Network delivers a remote control to you via regular delivery. (An
additional $10 Extended Delivery Fee applied to Alaska, Hawaii, Puerto
Rico, or the U.S. Virgin Islands.)
$8.95
DISH Network delivers an accessory to you via regular delivery. (An
additional $10 Extended Delivery Fee applied to Alaska, Hawaii, Puerto
Rico, or the U.S. Virgin Islands.)
$24.95
DISH Network delivers an item to you via regular delivery. (An additional
$10 Extended Delivery Fee applied to Alaska, Hawaii, Puerto Rico, or the
U.S. Virgin Islands.)
Smart Card
Replacement Fee
$50.00
We replace your Smart Card because it was lost, damaged, defective
or stolen, as long as there is no evidence of unauthorized tampering or
modification.
Statement Request
Fee
$2.00
You request a copy of a previous billing statement.
$5.00
You change your programming selection (but not regarding adult
programming).
$10.00
Changes to your programming selection include adult programming.
Pay-Per-View Live
Operator Fee
Restart Fees
Returned Payment
Fee
Shipping and
Handling Fee
Transaction Fee
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Residential Customer Agreement, con’t
E. Restarting your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail, neglect
or refuse to make timely payment for your Services, we may disconnect your Services, and in such event we will be
wholly relieved from any and all of our duties and obligations under this Agreement. If your Services are disconnected
for non-payment or any other reason, DISH Network may require that you pay, and you agree to pay, before we
reconnect your Services, all past due charges, a Restart Fee, a deposit equal to a minimum of two months’ service
charges (or in the case of a restart under a Pre-Pay Promotion, one month’s service charges), and all outstanding
balances accrued through the date of such disconnection. If your Services are disconnected for non-payment or any
other reason, you will no longer be eligible, even if you pay to restart your Service, to receive any remaining credits
or promotional pricing that you would have been eligible to receive had your Services not been disconnected. Unless
required by applicable law, deposits will not be held segregated from other funds and will not earn or accrue interest.
Promotional pricing is valid only at the time of installation.
F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to
assert any other right that we may have against you, including without limitation, any breach of any agreement you
may have with DISH Network or one of our affiliates, you agree to pay the reasonable costs of such collection or
other action. These costs may include, without limitation, the costs of a collection agency, reasonable attorneys’ fees
and court costs. If you believe you have been billed in error or you would like to make any other requests for a billing
statement credit, you must contact our customer service center by telephone or in writing within twenty (20) days after
the date you receive the bill for which you are seeking correction. Failure to timely notify us of a dispute will constitute
your acceptance of the corresponding bill. You must pay undisputed portions of any billing statement before the next
billing statement is issued or you must pay a Late Payment Fee. All payments for Services must be made directly by
you to us, unless we authorize otherwise; for example, DISH Network shall have no obligation to provide Services for
which payment is made by you to a third party or payment is made by a third party on your behalf.
G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when
billing is provided through a third-party billing agent, including without limitation, a local telephone company.
3. CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or
we otherwise disconnect your Services, in each case as provided herein or in any applicable Promotion Agreement.
B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone
number, e-mail address or mailing address set forth at the top of the Agreement. Please be aware that certain
promotions have an optional or mandatory term commitment period and if you cancel your Services prior to the
expiration of an applicable optional or mandatory term commitment period, certain early termination or cancellation
fees may apply.
C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services,
DISH Network may disconnect your Services at any time without notifying you if: (i) you fail to pay any bill in full
when it is due; (ii) we receive confirmation that you have received Services, or any part of the Services, without
paying for them; (iii) you otherwise violate the terms and conditions of this Agreement or any applicable Promotion
Agreement; (iv) you transfer, encumber or relocate any leased Equipment (unless you relocate such Equipment as
part of a residential move into an area within which you can permissibly continue to receive such Services); (v) you
assign or attempt to assign any of your rights, duties or obligations under this Agreement or any applicable Promotion
Agreement; (vi) you are receiving Services through a third-party billing agent and become ineligible to receive
applicable services provided by such third-party billing agent; or (vii) you commence any act or filing of bankruptcy or
bankruptcy proceedings are commenced against you.
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding
balances accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges for
Services, once charged to your account, are non-refundable, and no refunds or credits will be provided in connection
with the cancellation of Services. If you received a discounted price due to a promotion, and you cancel prior to any
applicable expiration of that promotion, you are not entitled to any refund or credit for the unused portions of such
discounted price. If you received a discounted price in exchange for your agreement to pay for your Services on a
multi-month basis, and you cancel your Services prior to the expiration of your multi-month subscription, you are not
entitled to any refund or credit for the unused portions of your multi-month subscription.
26
Residential Customer Agreement, con’t
4. EQUIPMENT
A. Equipment. In order to receive Services you must purchase or lease certain reception equipment consisting primarily
of a DISH Network compatible satellite receiver(s) and applicable Smart Card(s), remote control(s), satellite antenna(s),
and low noise block converter(s) with integrated feed(s) (collectively, “Equipment”).
B. Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If
we allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver,
subject to the limitations of your television equipment. All of your receivers must be located at the same residence and
continuously connected to the same land-based telephone line and/or broadband home network. If you wish to receive
Services at two different residential locations, you must open a separate account for each location, unless otherwise
specifically authorized by DISH Network. You may not directly or indirectly use a single account for the purpose of
authorizing Services for multiple DISH Network receivers that are not all located in the same residence and connected
to the same land-based telephone line and/or broadband home network. If we later determine that you did, we may
disconnect your Services and, in addition to all other applicable fees, you agree to pay us the difference between the
amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver on
your account.
C. Smart Cards. Receiver(s) are equipped with a conditional access card (“Smart Card”) inserted into a slot
or otherwise installed in such receiver. Not all receivers with a Smart Card slot require a Smart Card for proper
authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our
request. Smart Cards are not transferable. Your Smart Card will only work in the DISH Network receiver to which it was
assigned by DISH Network. If you report to our customer service center that your Smart Card has been lost, damaged,
defective or stolen, we will replace it, unless there is evidence of unauthorized tampering or modification, and a Smart
Card Replacement Fee will apply. In addition, in order to minimize downtime for your Equipment, DISH Network will,
upon your request, deliver a replacement Smart Card to you via overnight delivery, in which case an Overnight Delivery
Fee will apply.
D. PVR/DVR. DISH Network’s personal video recorder/digital video recorder (“PVR/DVR”) products allow you to record
programming in digital format. Total available recording time varies depending on your receiver and the nature of the
programs being recorded. DISH Network does not guarantee access to or recording of any particular programming,
or that any such programming will not be deleted from your PVR/DVR product. Most programming is the copyrighted
material of the third party that supplies it; is protected by copyright and other applicable laws; and may not be
reproduced, published, broadcast, rewritten, or redistributed without the written permission of the third party that supplied
it (except as permitted by the “fair use” provisions of the U.S. copyright laws).
E. Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect
each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network.
Failure to connect each receiver to the same land-based telephone line and/or a broadband home network may result
in interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual-tuner
receiver that is not connected to the same land-based telephone line and/or a broadband home network.
F. Receiver Alterations. DISH Network may, through periodic downloads, alter the software, features and/or functionality
in your DISH Network receivers; provide data and content to PVR/DVR products; store and remove data and content
on the hard drives of PVR/DVR products; and send electronic counter-measures to your DISH Network receivers.
DISH Network will use commercially reasonable efforts to schedule these downloads to minimize interference with or
interruption to your Services, but shall have no liability to you for any interruptions in Services arising out of or related to
such downloads. DISH Network may from time to time cease supporting one or more DISH Network receiver models.
G. Proprietary Components and Software. DISH Network receivers and Smart Cards contain components and software
that are proprietary to DISH Network and its licensors. You agree that you will not try to reverse-engineer, decompile or
disassemble, nor will you tamper with or modify, any software or hardware contained within any receiver or Smart Card.
Such actions are strictly prohibited and may result in the termination of this Agreement, disconnection of your Services
and/or legal action.
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Residential Customer Agreement, con’t
H. Software License. You are licensed to use the software provided in your DISH Network receiver(s), as updated by
DISH Network, its licensors and/or its suppliers from time to time, solely in executable code form, solely in conjunction
with lawful operation of the DISH Network receiver(s) that you purchased or leased, and solely for the purposes
permitted under this Agreement. You may not copy, modify or transfer any software provided in your DISH Network
receiver(s), or any copy of such software, in whole or in part. You may not reverse-engineer, disassemble, decompile or
translate such software, or otherwise attempt to derive its source code, except to the extent allowed under any applicable
laws. You may not rent, lease, load, resell for profit or distribute any software provided in your DISH Network receiver(s),
or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions of this license,
and DISH Network, its licensors and its suppliers reserve all rights not expressly granted to you. Except as stated
above, this license does not grant to you any intellectual property rights in the software provided in your DISH Network
receiver(s). Any attempt to transfer any of the rights, duties or obligations of this license is null and void. If you breach
any term or condition of this license, this license will automatically terminate.
I. Stolen Equipment. If any of your Equipment is stolen or otherwise removed from your premises without your
authorization, you must notify our customer service center by telephone or in writing immediately, but in any event
not later than three (3) business days after such removal, to avoid liability for payment for unauthorized use of your
Equipment. You will not be liable for unauthorized use that occurs after we have received your notification.
5. LEASED EQUIPMENT
A. Lease Terms. We may choose to lease certain Equipment to subscribers. Unless otherwise specified in an applicable
Promotion Agreement(s), such Equipment (including without limitation, the LNBFs, but not the satellite antenna), shall
at all times remain the sole and exclusive property of DISH Network, and we may provide or replace leased Equipment
with new or reconditioned Equipment at any time, and upon cancellation or disconnection of your Services, remove or
require the return of such Equipment. No leased Equipment provided to you by DISH Network shall be deemed fixtures
or part of your real property. We may make such filings and recordings that we may consider necessary to evidence our
ownership rights in such Equipment, and you agree to execute any and all documents that we may consider necessary
for us to make such filings. Our ownership of such Equipment may be displayed by notice contained on it. You have
no right at any time to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter or tamper with
such Equipment, or to tamper with or alter any notice of our ownership on such Equipment. Any reinstallation, return,
or change in the location of such Equipment must be performed by DISH Network at our then-current service rates.
You shall not attach any electrical or other devices to, or in any way alter, any such Equipment without our prior written
consent. You are responsible for preventing the loss or destruction of leased Equipment and we recommend that such
Equipment be covered by your homeowners, renters or other insurance policy.
B. Return of Leased Equipment. Upon cancellation or disconnection of your Services, you must contact our customer
service center or call the telphone number set forth in any applicable Promotion Agreement to schedule the return of
your leased Equipment. If you do not return such Equipment undamaged and in working order, normal wear and tear
excepted, you are responsible and must pay us certain charges as described in any applicable Promotion Agreement.
C. Defects and Damages. You must notify us immediately of any defect in, damage to, or accident involving your leased
Equipment. All maintenance and repair of such Equipment must be performed by us or our designee(s). DISH Network
may charge you for any repairs that are necessitated by any damage to, or misuse of, such Equipment.
6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT
DISH Network may sell, assign or transfer your account to a third party without notifying you. You may not assign or
transfer your Services without our written consent, which will not be unreasonably withheld. We may, however, refuse to
allow you to assign or transfer your Services if you lease your Equipment or your account has an outstanding balance.
7. LIMITATION OF OUR LIABILITY
A. INTERRUPTIONS AND DELAYS. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR
OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY INTERRUPTIONS IN ANY SERVICE OR FOR ANY DELAY OR
FAILURE TO PERFORM, INCLUDING WITHOUT LIMITATION: IF SUCH INTERRUPTION, DELAY OR FAILURE TO
PERFORM ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK’S ACCESS
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Residential Customer Agreement, con’t
TO ALL OR ANY PORTION OF SERVICES; THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO
DIFFERENT SATELLITE(S); A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT; ANY SOFTWARE
OR OTHER DOWNLOADS INITIATED BY US; OR ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER
OR TECHNICAL FAILURE, SATELLITE OR UPLINK FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY
OTHER CAUSE BEYOND OUR REASONABLE CONTROL.
B. ALTERATIONS TO EQUIPMENT. NONE OF DISH NETWORK, ECHOSTAR OR OUR THIRD-PARTY BILLING
AGENTS, OR ANY OF OUR OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY ALTERATION TO ANY EQUIPMENT,
INCLUDING WITHOUT LIMITATION, REMOVING OR DISABLING FEATURES (SUCH AS THE ABILITY TO ACCESS
THE ITERNET VIA A RECEIVER).
C. LOSS OF RECORDED MATERIAL. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS NOR ANY OF OUR
OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL
OR THE PREVENTION OF RECORDING, INCLUDING WITHOUT LIMITATION, ANY LOSS OR PREVENTION OF
RECORDING DUE TO ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT.
D. NO WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW,
NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR THEIR AFFILIATES, MAKE ANY
WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY
OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING WITHOUT
LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED.
E. CONTENT RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING, INTERNET
OR OTHER CONTENT RESTRICTIONS ON YOURSELF, MEMBERS OF YOUR FAMILY AND HOUSEHOLD, AND
GUESTS, AS YOU DEEM APPROPRIATE. NONE OF DISH NETWORK, ECHOSTAR, OUR THIRD-PARTY BILLING
AGENTS, OR OUR AND THEIR AFFILIATES SHALL HAVE ANY LIABILITY TO ANYONE DUE TO, OR BASED UPON,
ANY CONTENT (INCLUDING WITHOUT LIMITATION, ANY INACCURACIES, ERRORS IN, OR OMISSIONS FROM
SUCH CONTENT): (i) CONTAINED IN ANY OF THE SERVICES FURNISHED TO YOU; OR (ii) ACCESSED USING
THE SERVICES OR EQUIPMENT FURNISHED TO YOU.F. DAMAGES LIMITATION. NEITHER WE NOR OUR THIRDPARTY BILLING AGENTS, NOR ANY OF OUR OR THEIR AFFILIATES, SHALL HAVE ANY LIABILITY WHATSOEVER
FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING
TO: DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT; OUR FURNISHING OR FAILURE TO FURNISH
ANY SERVICES OR EQUIPMENT TO YOU; OR ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR
EQUIPMENT FURNISHED TO YOU.
8. WARNING AGAINST PIRACY AND INFRINGEMENT
A. Piracy. Receiving any portion of the Services without paying for them and/or any direct or indirect act or attempted act
to engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of various
U.S. federal and state laws and of this Agreement. The penalties for violating such laws can include imprisonment and
civil damage awards of up to $110,000 per violation.
B. Infringement. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify Equipment
to receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can
result in a fine of up to $500,000 and imprisonment for five years, or both. Any person who procures Equipment that has
been so modified is an accessory to that offense and may be punished in the same manner. Investigative authority for
violations lies with the Federal Bureau of Investigation. The Equipment may incorporate copyright protection technology
that is protected by U.S. patents and/or other intellectual property rights. Use of such copyright protection technology
must be authorized by DISH Network or its suppliers or licensors, and is intended for home and other limited pay-perview uses only, unless otherwise authorized by DISH Network or its suppliers or licensors. Reverse engineering or
disassembly is prohibited.
29
Residential Customer Agreement, con’t
9. GENERAL
A. Notice. Any notice required or permitted to be given by us under this Agreement may be provided via the mail, on
your bill, as a bill insert, via broadcast on a television channel, through publication on the website set forth at the top of
this Agreement, by telephone, or by any other reasonable means. If we send you notice by mail, on your bill or as a bill
insert, it will be considered given the day after it is deposited in the U.S. mail, addressed to you at your then-current billing
address in our records. If we send you notice via broadcast on a television channel or through publication on the website
set forth at the top of this Agreement, it will be considered given when first broadcast or published. If we send you notice
by telephone, it will be considered given when personally delivered to you or when left as a message at your then-current
phone number in our records. Unless otherwise specified in this Agreement, any notice required or permitted to be given
by you under this Agreement shall be in writing and shall be sent by first-class mail addressed to us at the mailing address
set forth at the top of this Agreement, and shall be deemed given when received by us at such mailing address.
B. Physical Address/Change of Address. When setting up your DISH Network account, you must provide us with the
physical address where your Equipment will be located and your Services will be provided. A post office box does not
meet this requirement. You must give us immediate notice of any change of name, mailing address, telephone number, or
physical address where your Equipment is located. You may do this by notifying our customer service center by telephone
or in writing at the phone number, mailing address, or e-mail address set forth at the top of this Agreement.
C. Online Account Information. If you have an online account with us, you are responsible for maintaining the
confidentiality of your account username and password and for all activities that occur under your account username and/
or password. You must: (i) keep your account username and password confidential and not share them with anyone else;
and (ii) immediately notify us of any unauthorized use of your password and/or account username or other breach of
security.
D. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on
our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under
the circumstances. Additional terms and conditions imposed by our third-party billing agents may apply. For example and
without limitation: (i) late fees imposed by our third-party billing agents may be administered according to our third-party
billing agent’s billing procedures and applicable state tariffs and regulations; (ii) our third-party billing agents may require
that you to pay all past due charges for Services, a restart fee, and/or a prepayment before we reconnect your Services;
and (iii) other services provided by our third-party billing agents, including without limitation, local telephone service, may
need to be restored before DISH Network Services can be restored, and a restoral fee and/or deposit may be required
to restore third-party billing agent services. Partial payments on third-party billing agent bills may be applied first to the
balance due for other services billed on your third-party billing agent bill, including without limitation, local telephone
service, according to the third-party billing agent’s billing procedures and applicable state statutes and regulations. Please
contact your third-party billing agent for details. Failure to pay all or any part of your third-party billing agent bill may result
in disconnection of Services.
E. Credit Checks. You authorize DISH Network to investigate your financial responsibility and creditworthiness, including
without limitation, acquiring credit reports and histories, and to report any payment defaults to credit reporting agencies.
Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate
information about your account to any credit reporting agency. Please include in any such notice the specific item of
dispute and why you believe the information reported is in error.
F. Applicable Law. This Agreement, including without limitation, all matters relating to its validity, construction,
performance and enforcement, and any claim, complaint or dispute arising out of or related to this Agreement, the
Services or the Equipment shall be governed by the laws and regulations of the State of Colorado without giving effect
to its conflict of law provisions. This Agreement is subject to amendment, modification or termination if required by such
laws or regulations. If any provision in this Agreement is declared to be illegal or in conflict with any law or regulation, that
provision will be considered modified to the minimum extent necessary to make such provision legal and no longer in
conflict with such law or regulation, without affecting the validity of any other provisions.
30
Residential Customer Agreement, con’t
G. Remedies Cumulative. The rights and remedies provided under this Agreement to DISH Network in case of your
default or breach of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH
Network may have by reason of such default or breach at law, in equity, under contract or otherwise (all of which are
expressly reserved).H. Other. No salesperson, installer, customer service representative, authorized retailer, or other
similarly situated individual is authorized to change or override this Agreement. DISH Network may, however, change
this Agreement at any time and will notify you if that occurs. The terms and conditions of this Agreement that either
are expressly stated to survive or by their nature would logically be expected to survive its expiration or termination
will continue thereafter. This Agreement is in addition to any other written agreement(s), if any, between you and DISH
Network, including without limitation, any applicable Promotion Agreement, and except as provided to the contrary
herein, all such written agreements shall remain in full force and effect. Except as expressly set forth in this Agreement
to the contrary, this Agreement replaces and supersedes any and all prior DISH Network Residential Customer
Agreements in their entirety, and such prior DISH Network Residential Customer Agreements shall be of no further force
or effect whatsoever. In the event of any ambiguity between this Agreement and any applicable Promotion Agreement,
DISH Network shall have the sole and exclusive authority to interpret and/or make a final determination concerning any
issue arising from such ambiguity.
31
FCC Compliance
The following text is extracted from Federal Communications Commission (FCC)
regulations, as of the publication date of this User’s Guide. Contact the FCC (see
following) or your library for the complete text of the regulations.
EchoStar Technologies Corporation, 94 Inverness Terrace East, Englewood, CO.,
(303) 706-4000, declares that:
This device complies with Part 15 of FCC Rules. Operation is subject to the following
two conditions:
1.
2.
This device may not cause harmful interference
and
This device must accept any interference received, including interference that
may cause undesired operation.
Changes or modifications to this device may void your authority to operate this
equipment.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by following one or more of
the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Refer to Troubleshooting for a detailed description of recommended customer actions.
If none of these remedies stops the radio interference, you should contact a licensed
radio/television technician, your satellite dealer, or call the Customer Service Center at
1-800-333-DISH (3474), for assistance.
32
Agreement on Internet Usage via XiP110
The software contained in the receiver may reference, display, link to, and provide
users access to web services, sites, and information located worldwide through the
Internet. Because EchoStar Corporation and DISH Network have no control over such
sites and information, we make no representations, warranties or guarantees as to
such sites and information, including but not limited to:
(a) the accuracy, availability, sequence, completeness, timeliness, copyright
compliance, legality, content, validity, or quality of any such sites or information, or
(b) whether using the software may result in locating unintended, inappropriate, or
objectionable content.
Because some of the content on the Internet consists of material that is adult-oriented,
restricted to viewers at least 18 years of age or the age of majority where you live, or
otherwise objectionable to some people or viewers, under the age of 18, the results
of using the software may automatically and unintentionally result in the generation
or display of sites, links, or references to such objectionable and/or adult-oriented
material.
By using the software, you acknowledge that neither EchoStar Technologies L.L.C.
nor DISH Network L.L.C. makes any representations, or warranties, or guarantees
with regard to any sites or information displayed by or accessed by in connection
with use of the software. EchoStar Technologies L.L.C., DISH Network L.L.C., their
respective direct and indirect subsidiaries and parents, and the officers, directors,
and shareholders of any of the foregoing companies shall not, directly or indirectly,
be liable in any way to you or to any other person or entity for the content you receive
using the software or for any inaccuracies, errors in, or omissions from the content.
EchoStar Technologies L.L.C., DISH Network L.L.C., and their respective affiliates
and licensors reserve the right to change, suspend, remove, or disable access to any
services at any time without notice. In no event will EchoStar Technologies L.L.C.,
DISH Network L.L.C., their respective direct and indirect subsidiaries and parents, or
the officers, directors, and shareholders of any of the foregoing companies be liable
for the removal of or disabling of access to any such services. EchoStar Technologies
L.L.C., DISH Network L.L.C., and their respective affiliates and licensors may also
impose limits on the use of or access to certain services, in any case, and without
notice or liability.
33
If You Need Help
1. Review this User Guide.
2. See Troubleshooting on page 15.
3. Visit www.dish.com/chat for 24/7 support.
4. Call the Customer Service Center at
1-800-333-DISH (3474).
34
XiP110 Information
You may need to provide this information if you call the Service Center.
Note: Some of these may not be used at this time.
Purchase Location Name:					
Purchase Location Telephone Number:				
XiP110 Serial Number:						
Receiver Conditional Access Number:				
Receiver Smart Card Conditional Access Number:
Remote Control Settings
Television Code (TV Mode):					
DVD Code (DVD Mode):						
Auxilliary Code (AUX Mode):					
35
For all your customer needs,
go to www.dish.com/chat or call
the Customer Service Center at
1-800-333-DISH (3474)
188869

---

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History When                    : 2011:06:30 11:53:52-06:00, 2011:06:30 12:00:44-06:00, 2011:06:30 12:00:44-06:00, 2011:06:30 12:20:41-06:00, 2011:06:30 12:23:11-06:00, 2011:06:30 12:23:33-06:00, 2011:06:30 14:52:41-06:00, 2011:06:30 15:16:54-06:00, 2011:06:30 15:19:07-06:00, 2011:06:30 15:57:36-06:00, 2011:06:30 16:27:29-06:00, 2011:06:30 17:07:18-06:00, 2011:07:01 09:25:53-06:00, 2011:07:01 09:40:36-06:00, 2011:07:01 10:07:37-06:00, 2011:07:01 10:25:07-06:00, 2011:07:01 10:35:01-06:00, 2011:07:01 10:35:43-06:00, 2011:07:01 11:42:52-06:00, 2011:07:01 13:28:17-06:00, 2011:07:01 15:59:36-06:00, 2011:07:01 16:15:32-06:00, 2011:07:01 16:20:05-06:00, 2011:07:05 13:28:21-06:00, 2011:07:05 14:54:23-06:00, 2011:07:05 15:51:40-06:00, 2011:07:05 16:12:35-06:00, 2011:07:05 16:58:34-06:00, 2011:07:05 17:14:13-06:00, 2011:07:05 17:46:31-06:00, 2011:07:05 17:48:30-06:00, 2011:07:05 17:48:55-06:00, 2011:07:05 17:49:27-06:00, 2011:07:06 10:03-06:00, 2011:07:06 10:13:16-06:00, 2011:07:06 11:20:51-06:00, 2011:07:06 11:28:34-06:00, 2011:07:06 11:30:56-06:00, 2011:07:06 11:34:05-06:00, 2011:07:06 11:50:04-06:00, 2011:07:06 13:10:04-06:00, 2011:07:06 13:11:45-06:00, 2011:07:06 13:25:52-06:00, 2011:07:06 13:30:10-06:00, 2011:07:06 13:31:16-06:00, 2011:07:06 13:47:51-06:00, 2011:07:06 14:04:23-06:00, 2011:07:06 14:04:37-06:00, 2011:07:06 14:43:52-06:00, 2011:07:06 14:44:27-06:00, 2011:07:06 14:45:25-06:00, 2011:07:06 14:54:43-06:00, 2011:07:06 14:57:27-06:00, 2011:07:06 14:57:27-06:00, 2011:07:06 14:57:47-06:00, 2011:07:06 14:57:47-06:00, 2011:07:06 15:05:08-06:00, 2011:07:06 15:10:16-06:00, 2011:07:06 15:12:17-06:00, 2011:07:06 15:21:44-06:00, 2011:07:06 15:32:31-06:00, 2011:07:06 15:40:25-06:00, 2011:07:06 15:56-06:00, 2011:07:06 16:32:12-06:00, 2011:07:06 16:33:33-06:00, 2011:07:07 08:53:07-06:00, 2011:07:07 09:04:55-06:00, 2011:07:07 09:05:51-06:00, 2011:07:07 09:12:01-06:00, 2011:07:07 09:14:24-06:00, 2011:07:07 09:43:08-06:00, 2011:07:07 10:07:33-06:00, 2011:07:07 10:08:57-06:00, 2011:07:07 10:09:29-06:00, 2011:07:07 10:10:10-06:00, 2011:07:07 10:55:24-06:00, 2011:07:07 10:56:44-06:00, 2011:07:07 10:58:04-06:00, 2011:07:07 10:58:37-06:00, 2011:07:07 11:38:08-06:00, 2011:07:07 11:38:33-06:00, 2011:07:07 14:11:09-06:00, 2011:07:07 14:11:27-06:00, 2011:07:08 13:14:05-06:00, 2011:07:08 14:30:28-06:00, 2011:07:11 14:17:21-06:00, 2011:07:11 14:20:03-06:00, 2011:07:11 14:22:48-06:00, 2011:07:11 14:36:17-06:00, 2011:07:11 14:36:58-06:00, 2011:07:11 14:38:35-06:00, 2011:07:11 14:51:47-06:00, 2011:07:11 14:53-06:00, 2011:07:11 14:54:11-06:00, 2011:07:11 14:54:41-06:00, 2011:07:14 10:46:02-06:00, 2011:07:14 11:35:55-06:00, 2011:07:14 11:41:22-06:00, 2011:07:14 11:43:51-06:00, 2011:07:19 13:28:14-06:00, 2011:07:19 16:35:43-06:00, 2011:07:19 16:36:05-06:00, 2011:07:20 10:59:13-06:00, 2011:07:20 11:21:23-06:00, 2011:07:20 11:44:33-06:00, 2011:07:20 12:46:37-06:00, 2011:07:20 14:10:40-06:00, 2011:07:20 15:02:42-06:00, 2011:07:20 15:14:25-06:00, 2011:07:20 16:34:49-06:00, 2011:07:20 16:42:48-06:00, 2011:07:21 10:06:58-06:00, 2011:07:21 12:00:19-06:00, 2011:07:21 12:10:17-06:00, 2011:07:21 13:44:11-06:00, 2011:07:21 14:32:43-06:00, 2011:07:21 14:43:11-06:00, 2011:07:21 15:11:15-06:00, 2011:07:21 15:51:31-06:00, 2011:07:21 16:27:11-06:00, 2011:07:22 08:51:39-06:00, 2011:07:22 09:17:09-06:00, 2011:07:22 09:38:23-06:00, 2011:07:22 09:45:13-06:00, 2011:07:22 10:53:22-06:00, 2011:07:22 12:15:37-06:00, 2011:07:22 12:18:35-06:00, 2011:07:22 12:25:05-06:00, 2011:07:22 13:04:05-06:00, 2011:07:22 13:28:31-06:00, 2011:07:22 14:28:24-06:00, 2011:07:22 14:34:03-06:00, 2011:07:22 15:19:53-06:00
History Software Agent          : Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0, Adobe InDesign 6.0
History Changed                 : /, /metadata, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /metadata, /;/metadata, /metadata, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /, /
Derived From Instance ID        : xmp.iid:6BC1CC8E12A8E011A668A591267DB3FC
Derived From Document ID        : xmp.did:6AC1CC8E12A8E011A668A591267DB3FC
Derived From Original Document ID: xmp.did:38B5E7619DA2E011AF758472435C8A9F
Derived From Rendition Class    : default
Doc Change Count                : 35654
Format                          : application/pdf
Producer                        : Adobe PDF Library 9.0
Trapped                         : False
Page Count                      : 42
Creator                         : Adobe InDesign CS4 (6.0)

EXIF Metadata provided by EXIF.tools