Danalock Aps DBV3 Danabridge User Manual UserGuide DanaBridge EU US JP version 1 6

Poly-Control aps Danabridge UserGuide DanaBridge EU US JP version 1 6

user manual

 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018    Page 1     Danabridge   DBV3   Technical Manual for EU, US, Canada and Japan  Version 1.6, October 2018
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018    Page 2 Content   Content .......................................................................................................... 2 Related Information .......................................................................................................... 6 Safety first...................................................................................................... 6 Simple Guidelines ............................................................................................................ 6 Detailed Safety Information ............................................................................ 7 Exposure to Radio Frequency Signals ............................................................................. 7 Privacy policy ................................................................................................................... 9 Delivered standard content .......................................................................... 10 Installing the unit .......................................................................................... 11 Practical installation advice ............................................................................................ 11 Main functionality ........................................................................................................... 11 LED signals .................................................................................................................... 12 Troubleshooting ............................................................................................................. 12 Warranty ...................................................................................................... 12 Technical Assistance ................................................................................... 13 Minimum Information Required for Technical Assistance ............................................... 13 Return Merchandise Authorization - RMA ...................................................................... 13 Specifications .............................................................................................. 14 Product specifications .................................................................................................... 14 Supply ......................................................................................................................... 14 Temperature range ..................................................................................................... 14 Mechanical specifications ........................................................................................... 14 Approvals and certificates ............................................................................ 15
 DBV3       Danalock DBV3, Technical Manual v.1.6, October 2018    Page 3       Corporate Office  Poly-Control ApS Gammel Stillingvej 427 C DK – 8462 Harlev J Denmark.  www.poly-control.com  Copyright and Trademarks © Poly-Control ApS. All rights reserved.  Poly-Control, the danalock logo and danalock are trademarks of Poly-Control  ApS,  registered  in  the United  States  and  in  other countries.  All  other  trademarks  are  the  property  of  their respective owners.   Release Notice This document is release 1.6 of the DBV3, Technical Manual.  THIS MANUAL IS INTENDED FOR USE BY SYSTEM INTEGRATORS, SERVICE PROVIDERS AND APPLICATION DEVELOPERS (COLLECTIVELY, “RESELLERS”). IT IS NOT INTENDED FOR END-USERS OF THE DBV3. ANY END-USER DOCUMENTATION IS TO BE PREPARED AND FURNISHED BY THE RESELLERS.  The  following  Product  Limited  Warranty  gives  Resellers specific  legal  rights.  You  may  have  others,  which  vary  from state/jurisdiction to state/jurisdiction.  Product Limited Warranty Subject  to  the  terms  and  conditions  set  forth  herein,  Poly-Control  ApS  (“Poly-control”)  makes  the  following  warranty only to its Resellers who purchase the DBV3 hardware product (“Product”) directly from Poly-control: for a  period of one (1) year  from  the  date  of  shipment  from Poly-control,  the Product will  substantially conform to  Poly-control’s  standard published specifications for the Product and the Product hardware will be substantially  free  from  defects  in  materials  and  workmanship. The  foregoing  warranty  shall  not  apply  to  embedded software/firmware components. This  product  is  guaranteed  against  all  material  and manufacturing  defects  for  one  year  from  the  date  of  purchase (stipulated on the receipt) by end customer. To benefit from the warranty,  Customers  should  first  seek  help  from  the  sources detailed  in  the  documents  supplied  with  the  Product  or  online. If,  after  using  these  resources,  the  Product  still  does  not  work correctly,  Customers  should  contact  Poly-control  who  will determine  whether  the  Product  requires  servicing  under warranty  or  maintenance  and  inform  the  Customer  how  this service  is  to  be  carried  out.  Repairs  under  warranty  do  not extend the warranty period. The  sole  obligation  for  Poly-control  under  the  terms  of  this warranty is the free replacement or repair of the Product or the component,  which  its  services  agree  is  defective  unless  such action  proves  impossible  or  disproportionate.  To  benefit  from the warranty all Products must first be presented to Poly-control after-sales  service  whose  agreement  is  mandatory  prior  to  any replacement. Any shipping costs are at the Customer's expense. The  warranty  does  not  apply  to  visible  defects.  Also  excluded are: defects and damage due to normal wear and tear or external accidents (error of assembly, wrong maintenance or use, etc.) or by any change to the Product not planned or specified by Poly-control.  The  present  warranty  applies  only  to  Poly-control Products. Poly-control  does  not guarantee that  the  Product  will work continuously or without error. Poly-control cannot be held liable  for  any  damage  or  harm  arising  from  failure  to  comply with the instructions for use of the Product. Product installation disclaim: The warranty does not apply to the following: (a) any damage due to accident, misuse, abuse, flood, fire, earthquake or other external causes; (b) any damage due to use of the Product other than within the uses prescribed and/or authorized  by  Poly-control;  (c)  any  damage  arising  from  the Product being opened; (d) any damage caused by repair or other action by any person who is not a representative of Poly-control; (e) to any Product or component which has been changed so as to significantly change its function or capacity without the prior written  permission  of Poly-control;  (f)  to  consumables  such  as batteries  except  if  the  damage  is  due  to  a  defect  in  Product materials  or  manufacture;  or  (g)  where  any  Poly-control  serial number  or  product  ID  has  been  removed  or  otherwise  made illegible; or (h) to services and messaging. WITHIN  THE  LIMITS  OF  APPLICABLE  LEGISLATION, THE  PRESENT  WARRANTY  AND  THE  CLAIM FACILITIES DETAILED HEREINAFTER ARE EXCLUSIVE AND  TAKE  PRECEDENCE  OVER  ANY  OTHER CONTRACTUAL WARRANTIES, CLAIM FACILITIES AND CONDITIONS  WHETHER  WRITTEN,  VERBAL,  LEGAL, EXPLICIT  OR  TACIT.  WITHIN  THE  LIMITS  OF APPLICABLE  LEGISLATION,  POLY-CONTROL EXPRESSLY  EXCLUDES  ALL  TACIT  WARRANTIES INCLUDING MARKETING GUARANTEES, GUARANTEES OF SUITABILITY FOR A GIVEN USE AND GUARANTEES AGAINST  LATENT  OR  HIDDEN  DEFECTS.  WHERE POLY-CONTROL  IS  NOT  LEGALLY  ENTITLED  TO REFUSE A TACIT OR LEGAL WARRANTY, WITHIN THE LIMITS  OF  APPLICABLE  LEGISLATION,  SAID WARRANTIES  SHALL  BE  LIMITED  TO  THE  DURATION OF  THE  PRESENT  EXPLICIT  WARRANTY  AND  THE SUPPLY  OF  A  SERVICE  OF  REPAIR OR  REPLACEMENT AS DETERMINED AT THE SOLE DISCRETION OF POLY-CONTROL.
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018    Page 4 No  Poly-control  employee,  agent  or  dealer  is  authorized  to modify,  extend  or  complete  the  present  guarantee  in  any  way. EXCEPT  AS  PROVIDED  FOR  IN  THE  PRESENT WARRANTY  AND  TO  THE  EXTENT  PERMISSIBLE UNDER  APPLICABLE  LEGISLATION,  POLY-CONTROL CANNOT BE HELD LIABLE FOR ANY DIRECT, SPECIFIC, ACCESSORY OR INDIRECT DAMAGE RESULTING FROM ANY VIOLATION OF  ANY  WARRANTY  OR CONDITION OR  THE  TERMS  OF  ANY  OTHER  LEGAL  CONCEPT INCLUDING BUT NOT  LIMITED  TO  ANY  LOSS OF USE, REVENUE,  PRESENT  OR  FUTURE  LOSS  OF  PROFIT (INCLUDING  ANY  LOSS  OF  PROFITS  RELATED  TO CONTRACTS),  ANY  LOSS  OF  FINANCIAL WHEREWITHAL,  EXPECTED  LOSS  OF  SAVINGS,  LOSS OF  BUSINESS,  OPPORTUNITY,  CLIENTELE, REPUTATION,  OR  ANY  INDIRECT  OR  SUBSEQUENT LOSS  OR  DAMAGE.  THE  PRESENT  LIMITATION  DOES NOT  APPLY  TO  CLAIMS  RELATING  TO  DEATH  OR INJURY.  POLY-CONTROL  MAKES  NO  UNDERTAKING IN RESPECT OF ITS ABILITY TO REPAIR ANY PRODUCT UNDER THE  TERMS  OF  THE  PRESENT  WARRANTY  OR OF  THE  ABSENCE  OF  RISK  IN  THE  EVENT  OF EXCHANGE FOR ANOTHER PRODUCT. FOR CONSUMERS COVERED BY LAWS OR CONSUMER PROTECTION  REGULATIONS  IN  VARIOUS  COUNTRIES OF  PURCHASE  OR  WHERE  DIFFERENT,  OF  THEIR COUNTRY  OF  RESIDENCE,  THE  BENEFITS  OF  THE PRESENT  WARRANTY  ARE  IN  ADDITION  TO  ALL RIGHTS AND CLAIM FACILITIES PROVIDED  BY THESE LAWS  AND  CONSUMER  PROTECTION  REGULATIONS. Some countries, States and regions do not allow exclusion from or  limitation  of  indirect  and/or  subsequent  damage  for  the duration  of  the  warranty  or  tacit  conditions,  in  which  case  the above  exclusions  and  limitations  do  not  apply  to  all  such Customers.  The  present  warranty  provides  the  Customer  with specific  legal  rights;  Customers  may  benefit  from  additional rights depending on local legislation. Embedded Software/Firmware The Product and associated tools, if any, may contain embedded software/firmware,  which  is  licensed,  not  sold,  and  is  only  for use  within  the  Product  as  an  integral  part  thereof.  Such embedded  software/firmware  (which  includes  all  updates thereto)  contains  valuable  trade  secrets  and  is  proprietary  to Poly-Control  ApS  and  its  suppliers.  To  the  greatest  extent permitted by law, such embedded software/firmware may not be modified,  copied,  disassembled,  decompiled  or  reverse engineered. Poly-control reserves all other rights.  Limitation of Liability POLY-CONTROL’S  ENTIRE  LIABILITY  REGARDING  THE PRODUCT  SHALL  BE  LIMITED  TO  THE  AMOUNT ACTUALLY  PAID  BY  RESELLER  FOR  THE  PRODUCT.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLY-CONTROL OR  ITS  SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL  DAMAGES  WHATSOEVER  UNDER  ANY CIRCUMSTANCE  OR  LEGAL  THEORY  RELATING  IN  ANY WAY  TO  THE  PRODUCTS,  ACCOMPANYING DOCUMENTATION  AND  MATERIALS,  AND  ANY EMBEDDED  SOFTWARE/FIRMWARE  AND  UPDATES THERETO  (INCLUDING,  WITHOUT  LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS  INTERRUPTION,  LOSS  OF  DATA  OR  ANY OTHER  PECUNIARY  LOSS),  REGARDLESS  OF  WHETHER POLY-CONTROL  HAS  BEEN  ADVISED  OF  THE POSSIBILITY  OF  ANY  SUCH  LOSS  AND  REGARDLESS  OF THE  COURSE  OF  DEALING  BETWEEN  POLY-CONTROL AND  RESELLER.  BECAUSE  SOME  STATES  AND JURISDICTIONS  DO  NOT  ALLOW  THE  EXCLUSION  OR LIMITATION  OF  LIABILITY  FOR  CONSEQUENTIAL  OR INCIDENTAL  DAMAGES,  THE  ABOVE  LIMITATION  MAY NOT APPLY TO EVERY RESELLER.  Notices Class B Statement – Notice to Users. This equipment has been tested and found to comply with the limits for a Class B digital device,  pursuant  to  Part  15  of  the  FCC  rules.  These  limits  are designed  to  provide  reasonable  protection  against  harmful interference  in  a  residential  installation.  This  equipment generates, uses,  and  can  radiate  radio  frequency  energy  and,  if not installed and used in accordance  with the instructions, may cause  harmful  interference  to  radio  communication.  However, there  is  no  guarantee  that  interference  will  not  occur  in  a particular  installation.  If  this  equipment  does  cause  harmful interference  to  radio  or  television  reception,  which  can  be determined  by  turning  the  equipment  off  and  on,  the  user  is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Consult the dealer or an experienced radio/TV technician for help. Changes  and  modifications  not  expressly  approved  by  the manufacturer  or  registrant  of  this  equipment  can  void  your authority  to  operate  this  equipment  under  Federal Communications Commission rules.  Regulatory Approvals  CE This device comply with the essential requirements of the RED Directive  2014/53/EU  as  stated  by  the  EC  Declaration  of Conformity.  This  device  comply  with  the  European Telecommunications  Standards  Institute  Specifications  EN  301 489-1 and EN 301 489-17 (EMC for Bluetooth LE 2402 MHz ~ 2480  MHz,  WiFi  (IEEE  802.11b/g/n-HT20):  2412MHz  ~ 2472MHz  and  WiFi  (IEEE  802.11n-HT40):  2422  MHz  -  2462 MHz  Radio  Equipment  and  Systems),  EN  300328  for  Radio spectrum performance.  EC/International This  device  complies  with  the  essential  requirements  of  the 2011/65/EC  directive  on  the  restriction  of  the  use  of  certain hazardous substances in electrical and electronic equipment.   FCC/IC  This device comply with the FCC Part 15.247 and the Industry Canada requirements RSS-247. This  device  complies  with  Part  15  of  the  FCC  rules  and  with Industry  Canada  license  exempt  standard(s).  Operation  is subject to the following two conditions:  (1) This device may not cause harmful interference, and  (2) This device must accept any interference received, including interference that may cause undesired operation. For  fixed  mounted  operations,  this  device  must  be  installed  to provide a separation distance of at least 20 cm from all persons.
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018    Page 5    MIC (Japan) This  device  complies  with  the  Japanese  Ordinance  concerning Technical Regulations Conformity Certification etc. of Specified Radio Equipment Article  2  clause  (1)  Item  (19)  for  radio  terminal  equipment supporting Bluetooth Low Energy band 2402 MHz ~ 2480 MHz and WiFi (IEEE 802.11b/g/n-HT20): 2412MHz ~ 2472MHz.  ACMA (AUS/NZ) This  device  complies  with  the  Australian/New  Zealand  Radio Communication  Act  for  radio  terminal  equipment  supporting Bluetooth  band  2402  MHz  ~  2480  MHz  and  WiFi  (IEEE 802.11b/g/n-HT20): 2412MHz ~ 2472MHz.   DBV3: FCC ID:  2ADSH-DBV3 IC:  12588A-DBV3  EC Declaration of Conformity:  CE  MIC Certification no.:    [R] 204-820373
 DBV3       Danalock DBV3, Technical Manual v.1.6, October 2018    Page 6       Introduction This document contains the installation guide for the Danalock product type series DBV3 units. This manual is intended for use by system integrators, service providers and application developers (collectively, “Resellers”). It is not intended for end-users of the DBV3. Any end-user documentation is to be prepared and furnished by the Resellers.  This manual describes how to set up, configure, install, operate, and troubleshoot the product. Even if you have used similar products before, Poly-Control recommends that you spend some time reading this manual to learn about the special features of this product.  The DBV3 product is an accessory for remote controlling the V3 Danalock and the V3 Universal Modules via a WiFi-network. The DBV3 provides wireless interface and can be paired with a Danalock V3 (electronic door lock) or an Universal module V3 using the Danalock App. When paired correctly it will work as a Bridge to control the lock devices to give you access through your front door, garage door, front gate etc. even if you are away from home.   Poly-Control assumes that you are familiar with Microsoft Windows and general usage of cellular phones and mobile apps.  Related Information The Poly-Control web site is found at www.poly-control.com. This site links to the My Danalock site from Poly-Control ApS and it is found at my.danalock.com. DBV3 devices can be integrated to the My Danalock site. Safety first Simple Guidelines Please follow these guidelines when configuring, using or recycling the DBV3. Violating these guidelines may be dangerous, illegal or otherwise detrimental. Further detailed information is provided in this manual.  Do Not Operate Where Prohibited Do  not  allow  the  DBV3  unit  to  operate  wherever  wireless  radio  communication  use  is prohibited  or  when  doing  so  may  cause  interference  or  danger  as  the  DBV3  cannot  be turned off after installation.   Examples include but are not limited to operation in hospitals, buildings near blasting sites or wherever operation can cause interference.   Interference Like all wireless devices, the DBV3 may encounter electrical interference that may affect its performance.  Avoid Body Contact with Device during Operation Do not operate the DBV3 in direct contact with your body. Maintain at least 8 inches (20 cm) separation between the device and any parts of your body.
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018    Page 7 Qualified Service The DBV3 contains no user serviceable or replaceable parts. Non-functioning units must be returned to an authorized service center for repair or replacement.  Category of use The DBV3 WiFi interface is an accessory to other Danalock products and will only work together with these to access the internet.   Security for electrical functions The DBV3 has no indications, sound alarms in case of a connected lock malfunction.    Security for electrical manipulation  The DBV3 is tested compliance to the EMC requirement laid out in the 2014/53/EU directive. The performance hereof ensures correct operation in the presence of electromagnetic interference and/or electrostatic discharge.    Children The DBV3 series and its accessories are not used to solicit data from or market to children.    Detailed Safety Information Exposure to Radio Frequency Signals The DBV3 unit is a low power radio transmitter and receiver. Periodically the DBV3 wakes up either due to activity or by a timer. When it is ON, it receives and sends out radio frequency (RF) signals for a short period of time.        The DBV3 unit is not designed to be worn on a person’s body.   Electronic Devices Most modern electronic equipment is shielded from RF signals. However, certain electronic equipment may not be shielded against the RF signals generated by the DBV3 unit.  Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of six (6”) inches be maintained between a handheld wireless phone and a pacemaker to avoid potential interference with the pacemaker. The following precautions apply:  The DBV3 unit cannot be turned off after installation; however, the unit is mostly asleep waiting for either the wake-up timer or activity on the lock controller interfaces.
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018    Page 8 •  The DBV3 unit is not intended for handheld use or to be worn on the body.  •  It is recommended that a minimum separation of eight 8” inches (20 cm) is to be maintained between the DBV3 unit and any persons’ body at all times.    Other Medical Devices If any other personal medical devices are used in the vicinity of a DBV3 unit, consult the manufacturers of the medical devices to determine if they are adequately shielded from external RF energy. Physicians may be able to assist in obtaining this information.  The DBV3 unit cannot be turned off after installation, so any doors installed with the DBV3 etc. must not operate near health care facilities when any regulations posted in these areas prohibit the use of wireless phones or two-way radios. Hospitals and health care facilities may be using equipment that could be sensitive to external RF energy.   Potentially Explosive Atmospheres The DBV3 unit cannot be turned off after installation, so any building installed with DBV3 etc. must not be located in an area with a potentially explosive atmosphere and obey all signs and instructions not to use DBV3 in such areas. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.  Areas with a potentially explosive atmosphere are often, but not always marked clearly. Potential areas may include: fueling areas (such as gasoline stations); below deck on boats; fuel or chemical transfer or storage facilities; areas using liquefied petroleum gas (such as propane or butane); areas where the air contains chemicals or particles (such as grain, dust, or metal powders); and any other area where it would normally be advisable not to install the DBV3.   Specific Human Absorption Rates (SAR) THE DBV3 UNIT IS NOT DESIGNED TO BE WORN ON A PERSON’S BODY. AS SUCH, BODY WORN TEST POSITIONS FOR THE DBV3 UNIT ARE NOT REQUIRED BY EITHER THE IEC 62311 FOR BLUETOOTH LE OR FCC/IEEE/ICNIRP REQUIREMENTS FOR BLUETOOTH LE AND WIFI RADIOs.  The DBV3 unit is not intended for handheld use or to be worn on the body. A minimum separation of eight (8”) inches (20 cm) is to be maintained between the DBV3 and any persons’ body. Additional information on Specific Absorption Rates (SAR).
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018    Page 9 Privacy policy Danalock App privacy policy This privacy policy governs your use of the software application ”danalock App” for mobile devices that is created by Poly-Control ApS. The Application controls the use of the electronic door locking device Danalock, and only works with iOS 9.0 / Android 5.0 or newer smartphones with Bluetooth Smart or Z-wave Technology.  User Provided Information  The Application obtains the information you provide when you download and register the Application. Registration with us is mandatory in order to be able to use the basic features of the Application. When you register with us and use the Application, you generally provide (a) your name, email address, age, user name, password and other registration information; (b) information you provide us when you contact us for help (c) information you enter into our system when using the Application, such as names, addresses and location of home. In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.  Data retention policy managing your information We will retain User Provided data for as long as you use the Application and associated domain. You have full control and right to delete all the provided data in App and on the domain whenever you want to do so.  Children We do not use the Application to solicit data from or market to children.  Security We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. We limit access to this information to authorized employees who need to know that information in order to help and guide you, or to operate, develop or improve our Application. The Danalock uses highly secure encrypted data transfer, like that used in electronic banking etc. Every bit and byte is double encrypted to keep you safe. Your keys are also protected with a personal log in. This log in can be paired with one particular phone, making it possible only to log in from that phone.  Changes This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy on our website: www.danalock.com/Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018   Page 10 Your Consent By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in Scandinavia, Europe, Middle East, Asia and United States.  Contact us If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at mail@danalock.com Delivered standard content  The delivered standard package content includes the following items:  US  Outside US 1 x Danabridge DBV3  1 x micro USB cable 1 x 12V adapter US 1 x Danabridge DBV3 1 x micro USB cable 1 x 12V adapter EU
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018   Page 11 Installing the unit  The DBV3 unit is installed in association with a V3 lock or UMV3 device to be able to remote control the device. Practical installation advice  Please follow the installation guide carefully.  Installation guides are available on the Danalock site and can be viewed by following this link: https://guide.danalock.com/     •  Attach the Danabridge to the adapter either with the male USB connector on the bottom of the Danabridge or with the female micro USB connector on the side of it.     •  Plug the USB adapter into a power socket. The Danabridge lights up white when it turns on.  •  Download and open the Danalock app on your phone.  •  In the app, choose to add a new device and select the Danabridge in the list of available devices.  •  Set the Danabridge up on your local network in the Danalock App.  •  Pair the Danabridge with a Danalock in the Danalock App. The Danabridge can at the most be paired with two locks at the same time.  Main functionality The Danabridge is ready to use when it has been paired with a Danalock (V3 series) or Universal Module (UMV3 series). The Danabridge will make it possible to monitor and control the paired device over the internet when not in Bluetooth® range from a cellphone.
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018   Page 12 LED signals  Operation  Input action  LED response Firmware upgrade mode  Hold in button and turn on  Constant Purple light Danabridge not configured  -  Blinking yellow light Danabridge is offline  -  Constant red light Online – no back end connection -  Blinking red light Communication in progress  -  Blinking green light Configuration mode  Set up Danabridge in app  Constant blue light Online  -  Constant green light Clear access point and settings  10 button clicks  2 seconds constant red light Danabridge turned on  -  2 seconds constant white light  Troubleshooting Error   Error description  Possible solutions Danabridge doesn’t light up Danabridge not turned on Make sure that the Danabridge is connected to power My paired devices can’t be operated remotely Danabridge is not online Make sure that the Danabridge is connected to the internet I cannot pair my device with the Danabridge Danabridge already paired with two devices Unpair a paired device to make room for the new device   Warranty Poly-Control ApS products are covered by a limited manufacturer warranty. The Poly-Control ApS warranty is limited to the warranty rules and legislation present in each country. The warranty only covers manufacturing faults.   The warranty does not cover misuse, wrong installation or damage due to a faulty installation or wrong maintenance.  The invoice act as the proof of warranty, so please keep it as reference for any warranty complaints.
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018   Page 13 Technical Assistance If you have a problem and cannot find the information you need in the product documentation, please contact Poly-Control ApS  Poly-Control ApS    Gammel Stillingvej 427 C   DK – 8462 Harlev J    Denmark Tel:  +45 42 42 81 22    E-mail: support@danalock.com        Web: www.danalock.com     When contacting technical support, please be prepared to provide the information listed below:  Minimum Information Required for Technical Assistance If you or a user reports difficulty with a DBV3 unit, it is helpful to retrieve directly from the unit all current configuration settings and the message log data etc., that is accessible by the technical support when they receive the following information about the unit.  1.  Serial number (preferred), MAC address or alias of the lock  2.  Username used when registering / installing the lock 3.  Username used when getting the error (if different username)  4.  Time of incident Return Merchandise Authorization - RMA  1.  If you experience defects in your product, please contact our customer support at: support@danalock.com or phone +45 42 42 81 22  Your inquiry will be processed by our support team and a support ticket number will be created in our system. You will receive your ticket number by email.  2.  In case your hardware needs to be sent to us you will receive a RMA form by email from our support team that you must fill out.  Print out the RMA and pack it together with the faulty product and send both to the following address:  Poly-Control ApS    Gammel Stillingvej 427 C   DK – 8462 Harlev J    Denmark  Attention: Customer Care
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018   Page 14  Specifications Product specifications  The DBV3 unit is with integrated antennas Supply Power adapter via USB (supply voltage):  5V dc, 1 A Temperature range In active running mode 0ºC to +40ºC Storage  5ºC to +40ºC  Mechanical specifications  Dimensions:   Diameter:     53 mm  Height:    32 mm  Weight:    36 grams  Material:                          ABS               A Danabridge supplied by USB wire (left) or directly plugged in (right)
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018   Page 15  204-820373 Approvals and certificates  This product is certified according to the following radio recommendations (EU, US/Canada and Japan respectively):                  FCC and IC Statements This device contains radio transmitters that comply with CFR 47 Part 15.247 of the FCC rules and with RSS-GEN, RSS-102 and RSS-247 of Industry Canada requirements.  Notice statements according to CFR 47 Part 15.19 / RSS-GEN: The device complies with Part 15 of the FCC rules and with Industry Canada license exempt standard(s). Operation is subject to the following two conditions:  (1) This device may not cause harmful interference, and  (2) This device must accept any interference received, including interference that may cause undesired operation.  Déclarations selon le CFR 47 section 15.19 / RSS-GEN:  Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et   (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.     FCC ID:    2ADSH-DBV3 IC:        12588A-DBV3
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018   Page 16 NOTICE statements according to CFR 47 Part 15.21: Changes or modifications made to this equipment not expressly approved by Poly-Control ApS may void the FCC authorization to operate this equipment.  Statements according to CFR 47 Part 2.1091 / 2.1093 and OET bulletin 65 / RSS-102: With respect to radiofrequency radiation exposure Information it is declared that this equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.   This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body.  This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.  Déclarations selon le CFR 47 Sections 2.1091 / 2.1093 et bulletin OET 65 / RSS-102 : Respectant les informations relatives à l'exposition aux radiations de fréquences radio, on déclare que cet équipement respecte les limites d'exposition aux radiations de la FCC aux conditions prévues pour un environnement non contrôlé.   Cet équipement doit être installé et fonctionner à une distance minimale de 20 cm entre l'appareil irradiant et votre corps.  Cet émetteur ne doit pas être installé ou utilisé en conjonction avec d'autres antennes ou d'autres émetteurs.   AUS/NZ: •  This device complies with the AS/NZS 4268 requirements for Bluetooth LE transceiver (2402 MHz ~ 2480 MHz ) and WiFi transceivers (IEEE 802.11b/g/n-HT20): 2412MHz ~ 2472MHz.  Japan: •  This device complies with the requirements of the ordinance regulating Radio Equipment (2005-08), Art2. item 19 for Bluetooth LE and WiFi applications.  EU/ International •  This device product complies with the essential requirements of the RED directive 2014/53/EU directive with respect to the EMC requirements, safety and radio spectrum matters. •  This device complies with the essential requirements of the 2011/65/EC directive on the restriction of the use of certain hazardous substances in electrical and electronic equipment.
 DBV3    Danalock DBV3, Technical Manual v.1.6, October 2018   Page 17  Including: Standard  Version  Description (EN 60950-1 +A11 +A1 + AC:2011 +A12 + A2) 2006, 2009, 2010,  2011, 2013 Information and communication technology equipment safety   CE mark This  product complies with the essential requirements of the RED Directive 2014/53/EU as stated by the EC Declaration of Conformity.  Certificates and Declaration of conformity (DOC) statements can be downloaded from the  danalock website:   https://doc.danalock.com/

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