Danalock Aps DBV3 Danabridge User Manual UserGuide DanaBridge EU US JP version 1 6

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DBV3
Danabridge
DBV3
Technical Manual
for EU, US, Canada and Japan
Version 1.6, October 2018
Danalock DBV3, Technical Manual v.1.6, October 2018
Page 1
DBV3
Content
Content .......................................................................................................... 2
Related Information .......................................................................................................... 6
Safety first...................................................................................................... 6
Simple Guidelines ............................................................................................................ 6
Detailed Safety Information............................................................................ 7
Exposure to Radio Frequency Signals ............................................................................. 7
Privacy policy ................................................................................................................... 9
Delivered standard content .......................................................................... 10
Installing the unit .......................................................................................... 11
Practical installation advice ............................................................................................ 11
Main functionality ........................................................................................................... 11
LED signals .................................................................................................................... 12
Troubleshooting ............................................................................................................. 12
Warranty ...................................................................................................... 12
Technical Assistance ................................................................................... 13
Minimum Information Required for Technical Assistance............................................... 13
Return Merchandise Authorization - RMA ...................................................................... 13
Specifications .............................................................................................. 14
Product specifications .................................................................................................... 14
Supply......................................................................................................................... 14
Temperature range ..................................................................................................... 14
Mechanical specifications ........................................................................................... 14
Approvals and certificates ............................................................................ 15
Danalock DBV3, Technical Manual v.1.6, October 2018
Page 2
DBV3
Corporate Office
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark.
www.poly-control.com
Copyright and Trademarks
© Poly-Control ApS. All rights reserved.
Poly-Control, the danalock logo and danalock are trademarks of
Poly-Control ApS, registered in the United States and in other
countries. All other trademarks are the property of their
respective owners.
Release Notice
This document is release 1.6 of the DBV3, Technical Manual.
THIS MANUAL IS INTENDED FOR USE BY SYSTEM
INTEGRATORS, SERVICE PROVIDERS AND APPLICATION
DEVELOPERS (COLLECTIVELY, “RESELLERS”). IT IS NOT
INTENDED FOR END-USERS OF THE DBV3. ANY ENDUSER DOCUMENTATION IS TO BE PREPARED AND
FURNISHED BY THE RESELLERS.
The following Product Limited Warranty gives Resellers
specific legal rights. You may have others, which vary from
state/jurisdiction to state/jurisdiction.
Product Limited Warranty
Subject to the terms and conditions set forth herein, PolyControl ApS (“Poly-control”) makes the following warranty
only to its Resellers who purchase the DBV3 hardware product
(“Product”) directly from Poly-control: for a period of one (1)
year from the date of shipment from Poly-control, the Product
will substantially conform to Poly-control’s standard published
specifications for the Product and the Product hardware will be
substantially free from defects in materials and workmanship.
The foregoing warranty shall not apply to embedded
software/firmware components.
This product is guaranteed against all material and
manufacturing defects for one year from the date of purchase
(stipulated on the receipt) by end customer. To benefit from the
warranty, Customers should first seek help from the sources
detailed in the documents supplied with the Product or online.
If, after using these resources, the Product still does not work
correctly, Customers should contact Poly-control who will
determine whether the Product requires servicing under
warranty or maintenance and inform the Customer how this
service is to be carried out. Repairs under warranty do not
extend the warranty period.
The warranty does not apply to visible defects. Also excluded
are: defects and damage due to normal wear and tear or external
accidents (error of assembly, wrong maintenance or use, etc.) or
by any change to the Product not planned or specified by Polycontrol. The present warranty applies only to Poly-control
Products. Poly-control does not guarantee that the Product will
work continuously or without error. Poly-control cannot be held
liable for any damage or harm arising from failure to comply
with the instructions for use of the Product.
Product installation disclaim: The warranty does not apply to the
following: (a) any damage due to accident, misuse, abuse, flood,
fire, earthquake or other external causes; (b) any damage due to
use of the Product other than within the uses prescribed and/or
authorized by Poly-control; (c) any damage arising from the
Product being opened; (d) any damage caused by repair or other
action by any person who is not a representative of Poly-control;
(e) to any Product or component which has been changed so as
to significantly change its function or capacity without the prior
written permission of Poly-control; (f) to consumables such as
batteries except if the damage is due to a defect in Product
materials or manufacture; or (g) where any Poly-control serial
number or product ID has been removed or otherwise made
illegible; or (h) to services and messaging.
WITHIN THE LIMITS OF APPLICABLE LEGISLATION,
THE PRESENT WARRANTY AND THE CLAIM
FACILITIES DETAILED HEREINAFTER ARE EXCLUSIVE
AND TAKE PRECEDENCE OVER ANY OTHER
CONTRACTUAL WARRANTIES, CLAIM FACILITIES AND
CONDITIONS WHETHER WRITTEN, VERBAL, LEGAL,
EXPLICIT OR TACIT. WITHIN THE LIMITS OF
APPLICABLE
LEGISLATION,
POLY-CONTROL
EXPRESSLY EXCLUDES ALL TACIT WARRANTIES
INCLUDING MARKETING GUARANTEES, GUARANTEES
OF SUITABILITY FOR A GIVEN USE AND GUARANTEES
AGAINST LATENT OR HIDDEN DEFECTS. WHERE
POLY-CONTROL IS NOT LEGALLY ENTITLED TO
REFUSE A TACIT OR LEGAL WARRANTY, WITHIN THE
LIMITS
OF
APPLICABLE
LEGISLATION,
SAID
WARRANTIES SHALL BE LIMITED TO THE DURATION
OF THE PRESENT EXPLICIT WARRANTY AND THE
SUPPLY OF A SERVICE OF REPAIR OR REPLACEMENT
AS DETERMINED AT THE SOLE DISCRETION OF POLYCONTROL.
The sole obligation for Poly-control under the terms of this
warranty is the free replacement or repair of the Product or the
component, which its services agree is defective unless such
action proves impossible or disproportionate. To benefit from
the warranty all Products must first be presented to Poly-control
after-sales service whose agreement is mandatory prior to any
replacement. Any shipping costs are at the Customer's expense.
Danalock DBV3, Technical Manual v.1.6, October 2018
Page 3
DBV3
No Poly-control employee, agent or dealer is authorized to
modify, extend or complete the present guarantee in any way.
EXCEPT AS PROVIDED FOR IN THE PRESENT
WARRANTY AND TO THE EXTENT PERMISSIBLE
UNDER APPLICABLE LEGISLATION, POLY-CONTROL
CANNOT BE HELD LIABLE FOR ANY DIRECT, SPECIFIC,
ACCESSORY OR INDIRECT DAMAGE RESULTING FROM
ANY VIOLATION OF ANY WARRANTY OR CONDITION
OR THE TERMS OF ANY OTHER LEGAL CONCEPT
INCLUDING BUT NOT LIMITED TO ANY LOSS OF USE,
REVENUE, PRESENT OR FUTURE LOSS OF PROFIT
(INCLUDING ANY LOSS OF PROFITS RELATED TO
CONTRACTS),
ANY
LOSS
OF
FINANCIAL
WHEREWITHAL, EXPECTED LOSS OF SAVINGS, LOSS
OF
BUSINESS,
OPPORTUNITY,
CLIENTELE,
REPUTATION, OR ANY INDIRECT OR SUBSEQUENT
LOSS OR DAMAGE. THE PRESENT LIMITATION DOES
NOT APPLY TO CLAIMS RELATING TO DEATH OR
INJURY. POLY-CONTROL MAKES NO UNDERTAKING
IN RESPECT OF ITS ABILITY TO REPAIR ANY PRODUCT
UNDER THE TERMS OF THE PRESENT WARRANTY OR
OF THE ABSENCE OF RISK IN THE EVENT OF
EXCHANGE FOR ANOTHER PRODUCT.
FOR CONSUMERS COVERED BY LAWS OR CONSUMER
PROTECTION REGULATIONS IN VARIOUS COUNTRIES
OF PURCHASE OR WHERE DIFFERENT, OF THEIR
COUNTRY OF RESIDENCE, THE BENEFITS OF THE
PRESENT WARRANTY ARE IN ADDITION TO ALL
RIGHTS AND CLAIM FACILITIES PROVIDED BY THESE
LAWS AND CONSUMER PROTECTION REGULATIONS.
Some countries, States and regions do not allow exclusion from
or limitation of indirect and/or subsequent damage for the
duration of the warranty or tacit conditions, in which case the
above exclusions and limitations do not apply to all such
Customers. The present warranty provides the Customer with
specific legal rights; Customers may benefit from additional
rights depending on local legislation.
Embedded Software/Firmware
The Product and associated tools, if any, may contain embedded
software/firmware, which is licensed, not sold, and is only for
use within the Product as an integral part thereof. Such
embedded software/firmware (which includes all updates
thereto) contains valuable trade secrets and is proprietary to
Poly-Control ApS and its suppliers. To the greatest extent
permitted by law, such embedded software/firmware may not be
modified, copied, disassembled, decompiled or reverse
engineered. Poly-control reserves all other rights.
Limitation of Liability
POLY-CONTROL’S ENTIRE LIABILITY REGARDING THE
PRODUCT SHALL BE LIMITED TO THE AMOUNT
ACTUALLY PAID BY RESELLER FOR THE PRODUCT. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
IN NO EVENT SHALL POLY-CONTROL OR ITS SUPPLIERS
BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES WHATSOEVER UNDER ANY
CIRCUMSTANCE OR LEGAL THEORY RELATING IN ANY
WAY
TO
THE
PRODUCTS,
ACCOMPANYING
DOCUMENTATION
AND
MATERIALS,
AND
ANY
EMBEDDED SOFTWARE/FIRMWARE AND UPDATES
THERETO
(INCLUDING,
WITHOUT
LIMITATION,
DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF DATA OR ANY
OTHER PECUNIARY LOSS), REGARDLESS OF WHETHER
Danalock DBV3, Technical Manual v.1.6, October 2018
POLY-CONTROL
HAS
BEEN
ADVISED
OF
THE
POSSIBILITY OF ANY SUCH LOSS AND REGARDLESS OF
THE COURSE OF DEALING BETWEEN POLY-CONTROL
AND RESELLER. BECAUSE SOME STATES AND
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY
NOT APPLY TO EVERY RESELLER.
Notices
Class B Statement – Notice to Users. This equipment has been
tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may
cause harmful interference to radio communication. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the
receiver.
•
Consult the dealer or an experienced radio/TV technician
for help.
Changes and modifications not expressly approved by the
manufacturer or registrant of this equipment can void your
authority to operate this equipment under Federal
Communications Commission rules.
Regulatory Approvals
CE
This device comply with the essential requirements of the RED
Directive 2014/53/EU as stated by the EC Declaration of
Conformity. This device comply with the European
Telecommunications Standards Institute Specifications EN 301
489-1 and EN 301 489-17 (EMC for Bluetooth LE 2402 MHz ~
2480 MHz, WiFi (IEEE 802.11b/g/n-HT20): 2412MHz ~
2472MHz and WiFi (IEEE 802.11n-HT40): 2422 MHz - 2462
MHz Radio Equipment and Systems), EN 300328 for Radio
spectrum performance.
EC/International
This device complies with the essential requirements of the
2011/65/EC directive on the restriction of the use of certain
hazardous substances in electrical and electronic equipment.
FCC/IC
This device comply with the FCC Part 15.247 and the Industry
Canada requirements RSS-247.
This device complies with Part 15 of the FCC rules and with
Industry Canada license exempt standard(s). Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
For fixed mounted operations, this device must be installed to
provide a separation distance of at least 20 cm from all persons.
Page 4
DBV3
MIC (Japan)
This device complies with the Japanese Ordinance concerning
Technical Regulations Conformity Certification etc. of Specified
Radio Equipment
Article 2 clause (1) Item (19) for radio terminal equipment
supporting Bluetooth Low Energy band 2402 MHz ~ 2480 MHz
and WiFi (IEEE 802.11b/g/n-HT20): 2412MHz ~ 2472MHz.
ACMA (AUS/NZ)
This device complies with the Australian/New Zealand Radio
Communication Act for radio terminal equipment supporting
Bluetooth band 2402 MHz ~ 2480 MHz and WiFi (IEEE
802.11b/g/n-HT20): 2412MHz ~ 2472MHz.
DBV3:
FCC ID:
IC:
2ADSH-DBV3
12588A-DBV3
EC Declaration of Conformity:
CE
MIC Certification no.:
[R] 204-820373
Danalock DBV3, Technical Manual v.1.6, October 2018
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DBV3
Introduction
This document contains the installation guide for the Danalock product type series DBV3
units. This manual is intended for use by system integrators, service providers and
application developers (collectively, “Resellers”). It is not intended for end-users of the
DBV3. Any end-user documentation is to be prepared and furnished by the Resellers.
This manual describes how to set up, configure, install, operate, and troubleshoot the
product. Even if you have used similar products before, Poly-Control recommends that you
spend some time reading this manual to learn about the special features of this product.
The DBV3 product is an accessory for remote controlling the V3 Danalock and the V3
Universal Modules via a WiFi-network. The DBV3 provides wireless interface and can be
paired with a Danalock V3 (electronic door lock) or an Universal module V3 using the
Danalock App. When paired correctly it will work as a Bridge to control the lock devices to
give you access through your front door, garage door, front gate etc. even if you are away
from home.
Poly-Control assumes that you are familiar with Microsoft Windows and general usage of
cellular phones and mobile apps.
Related Information
The Poly-Control web site is found at www.poly-control.com. This site links to the My
Danalock site from Poly-Control ApS and it is found at my.danalock.com. DBV3 devices
can be integrated to the My Danalock site.
Safety first
Simple Guidelines
Please follow these guidelines when configuring, using or recycling the DBV3. Violating
these guidelines may be dangerous, illegal or otherwise detrimental. Further detailed
information is provided in this manual.
Do Not Operate Where Prohibited
Do not allow the DBV3 unit to operate wherever wireless radio communication use is
prohibited or when doing so may cause interference or danger as the DBV3 cannot be
turned off after installation.
Examples include but are not limited to operation in hospitals, buildings near blasting sites
or wherever operation can cause interference.
Interference
Like all wireless devices, the DBV3 may encounter electrical interference that may affect
its performance.
Avoid Body Contact with Device during Operation
Do not operate the DBV3 in direct contact with your body. Maintain at least 8 inches (20
cm) separation between the device and any parts of your body.
Danalock DBV3, Technical Manual v.1.6, October 2018
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DBV3
Qualified Service
The DBV3 contains no user serviceable or replaceable parts. Non-functioning units must
be returned to an authorized service center for repair or replacement.
Category of use
The DBV3 WiFi interface is an accessory to other Danalock products and will only work
together with these to access the internet.
Security for electrical functions
The DBV3 has no indications, sound alarms in case of a connected lock malfunction.
Security for electrical manipulation
The DBV3 is tested compliance to the EMC requirement laid out in the 2014/53/EU
directive. The performance hereof ensures correct operation in the presence of
electromagnetic interference and/or electrostatic discharge.
Children
The DBV3 series and its accessories are not used to solicit data from or market to
children.
Detailed Safety Information
Exposure to Radio Frequency Signals
The DBV3 unit is a low power radio transmitter and receiver. Periodically the DBV3 wakes
up either due to activity or by a timer. When it is ON, it receives and sends out radio
frequency (RF) signals for a short period of time.
The DBV3 unit cannot be turned off after installation;
however, the unit is mostly asleep waiting for either
the wake-up timer or activity on the lock controller
interfaces.
The DBV3 unit is not designed to be worn on a person’s body.
Electronic Devices
Most modern electronic equipment is shielded from RF signals. However, certain
electronic equipment may not be shielded against the RF signals generated by the DBV3
unit.
Pacemakers
The Health Industry Manufacturers Association recommends that a minimum separation of
six (6”) inches be maintained between a handheld wireless phone and a pacemaker to
avoid potential interference with the pacemaker. The following precautions apply:
Danalock DBV3, Technical Manual v.1.6, October 2018
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DBV3
•
•
The DBV3 unit is not intended for handheld use or to be worn on the body.
It is recommended that a minimum separation of eight 8” inches (20 cm) is to be
maintained between the DBV3 unit and any persons’ body at all times.
Other Medical Devices
If any other personal medical devices are used in the vicinity of a DBV3 unit, consult the
manufacturers of the medical devices to determine if they are adequately shielded from
external RF energy. Physicians may be able to assist in obtaining this information.
The DBV3 unit cannot be turned off after installation, so any doors installed with the DBV3
etc. must not operate near health care facilities when any regulations posted in these
areas prohibit the use of wireless phones or two-way radios. Hospitals and health care
facilities may be using equipment that could be sensitive to external RF energy.
Potentially Explosive Atmospheres
The DBV3 unit cannot be turned off after installation, so any building installed with DBV3
etc. must not be located in an area with a potentially explosive atmosphere and obey all
signs and instructions not to use DBV3 in such areas. Sparks in such areas could cause
an explosion or fire resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are often, but not always marked clearly.
Potential areas may include: fueling areas (such as gasoline stations); below deck on
boats; fuel or chemical transfer or storage facilities; areas using liquefied petroleum gas
(such as propane or butane); areas where the air contains chemicals or particles (such as
grain, dust, or metal powders); and any other area where it would normally be advisable
not to install the DBV3.
Specific Human Absorption Rates (SAR)
THE DBV3 UNIT IS NOT DESIGNED TO BE WORN ON A PERSON’S BODY. AS SUCH,
BODY WORN TEST POSITIONS FOR THE DBV3 UNIT ARE NOT REQUIRED BY
EITHER THE IEC 62311 FOR BLUETOOTH LE OR FCC/IEEE/ICNIRP REQUIREMENTS
FOR BLUETOOTH LE AND WIFI RADIOs.
The DBV3 unit is not intended for handheld use or to be worn on the body. A minimum
separation of eight (8”) inches (20 cm) is to be maintained between the DBV3 and any
persons’ body. Additional information on Specific Absorption Rates (SAR).
Danalock DBV3, Technical Manual v.1.6, October 2018
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DBV3
Privacy policy
Danalock App privacy policy
This privacy policy governs your use of the software application ”danalock App” for mobile
devices that is created by Poly-Control ApS. The Application controls the use of the
electronic door locking device Danalock, and only works with iOS 9.0 / Android 5.0 or
newer smartphones with Bluetooth Smart or Z-wave Technology.
User Provided Information
The Application obtains the information you provide when you download and register the
Application. Registration with us is mandatory in order to be able to use the basic features
of the Application. When you register with us and use the Application, you generally
provide (a) your name, email address, age, user name, password and other registration
information; (b) information you provide us when you contact us for help (c) information
you enter into our system when using the Application, such as names, addresses and
location of home. In addition, the Application may collect certain information automatically,
including, but not limited to, the type of mobile device you use, your mobile devices unique
device ID, the IP address of your mobile device, your mobile operating system, the type of
mobile Internet browsers you use, and information about the way you use the Application.
Data retention policy managing your information
We will retain User Provided data for as long as you use the Application and associated
domain. You have full control and right to delete all the provided data in App and on the
domain whenever you want to do so.
Children
We do not use the Application to solicit data from or market to children.
Security
We are concerned about safeguarding the confidentiality of your information. We provide
physical, electronic, and procedural safeguards to protect information we process and
maintain. We limit access to this information to authorized employees who need to know
that information in order to help and guide you, or to operate, develop or improve our
Application. The Danalock uses highly secure encrypted data transfer, like that used in
electronic banking etc. Every bit and byte is double encrypted to keep you safe. Your keys
are also protected with a personal log in. This log in can be paired with one particular
phone, making it possible only to log in from that phone.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of
any changes to our Privacy Policy by posting the new Privacy Policy on our website:
www.danalock.com/Privacy Policy. You are advised to consult this Privacy Policy regularly
for any changes, as continued use is deemed approval of all changes.
Danalock DBV3, Technical Manual v.1.6, October 2018
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DBV3
Your Consent
By using the Application, you are consenting to our processing of your information as set
forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies
on a computer/hand held device or using or touching information in any way, including, but
not limited to, collecting, storing, deleting, using, combining and disclosing information, all
of which activities will take place in Scandinavia, Europe, Middle East, Asia and United
States.
Contact us
If you have any questions regarding privacy while using the Application, or have questions
about our practices, please contact us via email at mail@danalock.com
Delivered standard content
The delivered standard package content includes the following items:
US
Outside US
1 x Danabridge DBV3
1 x micro USB cable
1 x 12V adapter US
1 x Danabridge DBV3
1 x micro USB cable
1 x 12V adapter EU
Danalock DBV3, Technical Manual v.1.6, October 2018
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DBV3
Installing the unit
The DBV3 unit is installed in association with a V3 lock or UMV3 device to be able to
remote control the device.
Practical installation advice
Please follow the installation guide carefully.
Installation guides are available on the Danalock site and can be viewed by following this
link: https://guide.danalock.com/
•
Attach the Danabridge to the adapter either with the male USB connector on the
bottom of the Danabridge or with the female micro USB connector on the side of it.
•
Plug the USB adapter into a power socket. The Danabridge lights up white when it
turns on.
•
Download and open the Danalock app on your phone.
•
In the app, choose to add a new device and select the Danabridge in the list of
available devices.
•
Set the Danabridge up on your local network in the Danalock App.
•
Pair the Danabridge with a Danalock in the Danalock App. The Danabridge can at
the most be paired with two locks at the same time.
Main functionality
The Danabridge is ready to use when it has been paired with a Danalock (V3 series) or
Universal Module (UMV3 series). The Danabridge will make it possible to monitor and
control the paired device over the internet when not in Bluetooth® range from a cellphone.
Danalock DBV3, Technical Manual v.1.6, October 2018
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DBV3
LED signals
Operation
Input action
Firmware upgrade mode
Hold in button and turn on
Constant Purple light
Danabridge not configured
Blinking yellow light
Danabridge is offline
Constant red light
Online – no back end
connection
Blinking red light
Communication in progress
Blinking green light
Set up Danabridge in app
Constant blue light
Constant green light
10 button clicks
2 seconds constant red light
2 seconds constant white light
Configuration mode
Online
Clear access point and settings
Danabridge turned on
LED response
Troubleshooting
Error
Error description
Possible solutions
Danabridge
doesn’t light up
Danabridge not turned
on
Make sure that the Danabridge is
connected to power
My paired devices Danabridge is not online
can’t be operated
remotely
Make sure that the Danabridge is
connected to the internet
I cannot pair my
device with the
Danabridge
Unpair a paired device to make room for
the new device
Danabridge already
paired with two devices
Warranty
Poly-Control ApS products are covered by a limited manufacturer warranty. The PolyControl ApS warranty is limited to the warranty rules and legislation present in each
country. The warranty only covers manufacturing faults.
The warranty does not cover misuse, wrong installation or damage due to a faulty
installation or wrong maintenance.
The invoice act as the proof of warranty, so please keep it as reference for any warranty
complaints.
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DBV3
Technical Assistance
If you have a problem and cannot find the information you need in the product
documentation, please contact Poly-Control ApS
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark
Tel: +45 42 42 81 22
E-mail: support@danalock.com
Web: www.danalock.com
When contacting technical support, please be prepared to provide the information listed
below:
Minimum Information Required for Technical Assistance
If you or a user reports difficulty with a DBV3 unit, it is helpful to retrieve directly from the
unit all current configuration settings and the message log data etc., that is accessible by
the technical support when they receive the following information about the unit.
1.
2.
3.
4.
Serial number (preferred), MAC address or alias of the lock
Username used when registering / installing the lock
Username used when getting the error (if different username)
Time of incident
Return Merchandise Authorization - RMA
1. If you experience defects in your product, please contact our customer support at:
support@danalock.com or phone +45 42 42 81 22
Your inquiry will be processed by our support team and a support ticket number will be
created in our system. You will receive your ticket number by email.
2. In case your hardware needs to be sent to us you will receive a RMA form by email
from our support team that you must fill out.
Print out the RMA and pack it together with the faulty product and send both to the
following address:
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark
Attention: Customer Care
Danalock DBV3, Technical Manual v.1.6, October 2018
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DBV3
Specifications
Product specifications
The DBV3 unit is with integrated antennas
Supply
Power adapter via USB (supply voltage):
5V dc, 1 A
Temperature range
In active running mode
0ºC to +40ºC
Storage
5ºC to +40ºC
Mechanical specifications
Dimensions:
Diameter:
Height:
53 mm
32 mm
Weight:
36 grams
Material:
ABS
A Danabridge supplied by USB wire (left) or directly plugged in (right)
Danalock DBV3, Technical Manual v.1.6, October 2018
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DBV3
Approvals and certificates
This product is certified according to the following radio recommendations (EU,
US/Canada and Japan respectively):
FCC ID:
IC:
2ADSH-DBV3
12588A-DBV3
204-820373
FCC and IC Statements
This device contains radio transmitters that comply with CFR 47 Part 15.247 of the FCC
rules and with RSS-GEN, RSS-102 and RSS-247 of Industry Canada requirements.
Notice statements according to CFR 47 Part 15.19 / RSS-GEN:
The device complies with Part 15 of the FCC rules and with Industry Canada license
exempt standard(s). Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
Déclarations selon le CFR 47 section 15.19 / RSS-GEN:
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le
fonctionnement.
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DBV3
NOTICE statements according to CFR 47 Part 15.21:
Changes or modifications made to this equipment not expressly approved by Poly-Control
ApS may void the FCC authorization to operate this equipment.
Statements according to CFR 47 Part 2.1091 / 2.1093 and OET bulletin 65 / RSS-102:
With respect to radiofrequency radiation exposure Information it is declared that this
equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated with minimum distance of 20 cm between
the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter.
Déclarations selon le CFR 47 Sections 2.1091 / 2.1093 et bulletin OET 65 / RSS-102 :
Respectant les informations relatives à l'exposition aux radiations de fréquences radio, on
déclare que cet équipement respecte les limites d'exposition aux radiations de la FCC aux
conditions prévues pour un environnement non contrôlé.
Cet équipement doit être installé et fonctionner à une distance minimale de 20 cm entre
l'appareil irradiant et votre corps.
Cet émetteur ne doit pas être installé ou utilisé en conjonction avec d'autres antennes ou
d'autres émetteurs.
AUS/NZ:
• This device complies with the AS/NZS 4268 requirements for Bluetooth LE
transceiver (2402 MHz ~ 2480 MHz ) and WiFi transceivers (IEEE 802.11b/g/nHT20): 2412MHz ~ 2472MHz.
Japan:
• This device complies with the requirements of the ordinance regulating Radio
Equipment (2005-08), Art2. item 19 for Bluetooth LE and WiFi applications.
EU/ International
• This device product complies with the essential requirements of the RED directive
2014/53/EU directive with respect to the EMC requirements, safety and radio
spectrum matters.
• This device complies with the essential requirements of the 2011/65/EC directive on
the restriction of the use of certain hazardous substances in electrical and electronic
equipment.
Danalock DBV3, Technical Manual v.1.6, October 2018
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DBV3
Including:
Standard
Version
Description
(EN 60950-1 +A11 +A1 +
AC:2011 +A12 + A2)
2006, 2009, 2010,
2011, 2013
Information and communication
technology equipment safety
CE mark
This product complies with the essential requirements of the RED Directive 2014/53/EU
as stated by the EC Declaration of Conformity.
Certificates and Declaration of conformity (DOC) statements can be downloaded from the
danalock website:
https://doc.danalock.com/
Danalock DBV3, Technical Manual v.1.6, October 2018
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