Datamatic D4100 Water Meter Interface User Manual

Datamatic, Ltd Water Meter Interface

User Manual

 ©Datamatic, Ltd. 2007                         - 1 -   System Guide D4100 MOSAIC – Water           Datamatic, Ltd.  © 2007
 - 2 -                             ©Datamatic, Ltd. 2007 Table Of Contents  Table Of Contents ..............................................................................................2 Regulatory Information .......................................................................................3 Introduction.........................................................................................................4 Equipment ..........................................................................................................5 D4100 MOSAIC Meter Interface Unit (MIU)...................................................5 D4100 MOSAIC – Wire-end ..........................................................................6 D4100 MOSAIC – Logical Switch ..................................................................6 Lid Lock.........................................................................................................7 Installation Supplies............................................................................................8 Optic Sensor-end D4100 MOSAIC Installation Supplies................................8 Wire-end D4100 MOSAIC Installation Supplies .............................................9 Logical Switch D4100 MOSAIC Installation Supplies...................................10 Installation Considerations................................................................................11 Installation Procedures .....................................................................................12 Installation Overview for Water D4100 MOSAICs........................................12 Wire-end D4100 MOSAIC Installation Procedure ........................................15 Logical Switch D4100 MOSAIC Installation Procedure ................................18 Appendix A – Wire-end D4100 MOSAIC Connections - Encoded Meters....19 Contacting Datamatic .......................................................................................20 System Support during Business Hours ......................................................20 System Support after Business Hours .........................................................20 Paging a Support Representative after Business Hours ..............................21
 ©Datamatic, Ltd. 2007                         - 3 -  Regulatory Information  United States of America, FCC:  Note:  This  equipment has  been  tested  and found  to  comply with the limits  for  a  Class B digital device,  pursuant  to  part  15  of  the  FCC  Rules.  These  limits  are  designed  to  provide  reasonable protection against harmful interference in a residential installation. This equipment generates, uses and  can  radiate  radio  frequency  energy  and,  if  not  installed  and  used  in  accordance  with  the instructions,  may  cause  harmful  interference  to  radio  communications.  However,  there  is  no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful  interference  to  radio  or  television  reception,  which  can  be  determined  by  turning  the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  --Reorient or relocate the receiving antenna. --Increase the separation between the equipment and receiver. --Connect  the  equipment  into  an  outlet  on  a  circuit  different  from  that  to  which  the  receiver  is  connected. --Consult the dealer or an experienced radio/TV technician for help.  FCC ID:   ODYD4100  Caution: Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.  Canada, Industry Canada (IC) The wireless radio of this device complies with RSS 210 Industry Canada. This Class B digital device complies with Canadian ICES-003.  The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not  emit  RF  field  in  excess  of  Health  Canada  limits  for  the  general  population;  consult  Safety  Code  6, obtainable from Health Canada’s website www.hc-sc.gc.ca/rpb
 - 4 -                             ©Datamatic, Ltd. 2007  Introduction  The  D4100  MOSAIC  System  is  an  automatic  meter  reading  system  designed  for  reading  meter  data remotely  and  wirelessly.    This  is  accomplished using  the  Datamatic  D4100 MOSAIC  Meter Interface Unit (MIU) that forms a mesh network with neighboring D4100 MOSAIC MIUs, and reports data to the Home Office (HO) through strategically placed gateway devices.  The main benefits of using a D4100 MOSAIC System are:  •  Real-time access to meter readings •  Built-in logging of  72+ days of consumption data •  Complete remote control of MIUs through MOSAIC Software Interface •  Meter lids do not have to be removed for reads •  Meter pits do not have to be dug out or pumped out for reads •  Increased accuracy of meter readings •  Safer meter reading procedure •  Visiting the site is not necessary for data collection  Please  consult  the  MOSAIC  Software  Interface  Guide  for  user  instructions  regarding  data  access, configuring,  or  upgrading  the  D4100  MOSAIC.    After  reviewing  this  guide  you  should  be  able  to successfully deploy the D4100 MOSAIC for your application.
 ©Datamatic, Ltd. 2007                         - 5 -  Equipment  D4100 MOSAIC Meter Interface Unit (MIU) The D4100 MOSAIC Meter Interface Unit (MIU) tracks and transmits meter reading data. Each D4100 MOSAIC  can be configured to record 72+ days of  hourly consumption readings, thereby enabling the resolution of  billing disputes. The D4100 MOSAIC signal includes the meter number, meter reading, battery voltage, tamper flag, and a leak indicator.  Battery: 3.6-volt lithium chloride D-cell Material: Polycarbonate Construction: Ultrasonic welding Operating Temperature Range: -40°F to 185°F Radio Communication Frequency: 902 - 928 MHz   D4100 MOSAIC – Optic Sensor-end   This D4100 MOSAIC uses an optical sensor unit to track meter activity. The infrared sensor is oriented so that the register needle approaches the sensor from the cable side and perpendicular to the cable. The indicators on the top side of the sensor need to be aligned with the passing sweep hand. As the needle sweeps past the sensor, it changes the light reflected back from the meter face, and an incremental count is registered. The optical sensor is affixed to the meter face using a high-bond adhesive tape.   Unique Features:  •  Use existing meters.  •  The  D4100  MOSAIC  Optic  Sensor  Model  is  the  only  available  technology  for  automating meters without electronic registers  •  Ultrasonically-welded, seamless construction designed to withstand constant submersion  •  Leak Detection  •  Tamper Detection  •  Battery Status Indicator  Optical Sensor Tape Specification   Manufacturer: 3M Part Number: 4951VHB     Minimum Application Temp:  33°°°° Fahrenheit Curing Time: 24 hours
 - 6 -                             ©Datamatic, Ltd. 2007 D4100 MOSAIC – Wire-end    The D4100 MOSAIC for water meters installs in under five minutes on virtually any meter. Wired-end Model D4100  MOSAIC's support all the  popular pulse  and  encoder registers.  The  D4100 MOSAIC eliminates the need for meter changeout for the purpose of AMR implementation and can save utilities millions of dollars in meters and installation labor.   Unique Features:                  •  Use existing meters.  •  Maintain the freedom to choose meters without the constraints of proprietary AMR system.  •  Ultrasonically-welded, seamless construction designed to withstand constant submersion  •  Accommodates direct-read, pulse and encoded registers  •  Leak Detection  •  Tamper Detection  •  Battery Status Indicator  •  Above ground, below ground or through-the-lid installation  D4100 MOSAIC – Logical Switch      The  D4100  MOSAIC  Logical  Switch  (FFLS)  represents  another  step forward for the innovative  D4100 MOSAIC AMR technology. The FFLS combines the unshakeable accuracy of an absolute encoder register with the low cost of a pulse register. It provides an instant interface to Master Meter "high glass" and similar registers on any size meter, adding one more option to  the  D4100  MOSAIC's  already  Meter  Independent  approach  to Automatic  Meter  Reading.  The  FFLS  works  by  sensing  the  magnet embedded in the register's sweep needle. Each revolution sends a signal that increments  the  D4100  MOSAIC.  The  Logical  Switch  also  tracks REVERSE  rotations  (backflow)!  D4100  MOSAIC  readings  remain  100% accurate  even  under  less-than-ideal  line  conditions.  Installation  takes  only seconds using a standard screwdriver.            D4100 MOSAIC Logical Switch on Master Meter Unique Features:  •  Encoder performance without the cost  •  Interfaces to Master Meter "high glass" and similar registers - all meter sizes  •  Tracks forward and reverse flow with 100% accuracy  •  Connects directly to D4100 MOSAIC Water MIU in less than 1 minute  •  Can be ordered pre-potted to D4100 MOSAIC Water MIU  •  No power required
 ©Datamatic, Ltd. 2007                         - 7 -  Lid Lock    If the lid has a hole for the unit, use the cap and wing nut assembly  (“lid lock” pictured at right). Ensure that enough space exists between the box lid and the ground for the unit to sit. If not,  remove some of the dirt from the bottom of the box.  Do not over tighten lid locks.    D4100 MOSAIC Lid lock
 - 8 -                             ©Datamatic, Ltd. 2007  Installation Supplies Optic Sensor-end D4100 MOSAIC Installation Supplies Basic Supplies: •  Razor blade tool or chisel  •  Non Pumice Fast Orange  7.5  Fl.  Oz  Part  No.  23108         15 Fl Oz. Part No 23116 •  Cloth Rags •  99% Isopropyl Rubbing Alcohol •  Lint Free Cotton Squares •  Plumber’s Goop Adhesive #15112 (Purple Tube) •  Zip Ties—14” •  ¾” PVC pipe; sch. 40 •  Sensor flaps •  Wire Cutter (for cutting zip ties) •  9 Volt Battery •  3M Adhesive Replacements Below is an illustration of materials used with Sensor-end installations:
 ©Datamatic, Ltd. 2007                         - 9 - Wire-end D4100 MOSAIC Installation Supplies Water Pit Splice Supplies: Following is a list of materials required to install a wire-end D4100 MOSAIC using the Water Pit Splice technique: •  Devcon Mark 5 epoxy gun for 50ml cartridge •  Mixing Nozzle for Gun #14285 •  UY connectors   3M IDC Connector-Yellow Part No. 34-7035-9854-9  3M IDC Connector- Red Part No. 78-8064-7439-7  AMP Tel-Splice Connector 2 Wire 19-26 AWG-Part No. 1-552795-2  AMP Tel-Splice Connector 3 Wire 19-26 AWG-Part No. 1-552678-2 •  Burial pod   UY connector/Burial pod combination Connector Kings Corp 800-822-6608.  3-3M UY Meter Kit SA1013E {3-3M Gels for each plastic pod}  3M  Direct  Burial  Splice  Pod  –  Part  No.  054007-09964  (0110  firmware  Wire-end  D4100 MOSAIC or higher) •  Devcon Polystrate 2 Ton Epoxy Cartridge #14260 •  2-ton  Epoxy  Devcon  Polystrate  2-ton  epoxy  14260  www.devcon.com  (to  locate  a  local distributor.) •  Loctite Quick Set Epoxy gel QM-50 81501 (can locate local distributor.)  Lowe’s local hardware store www.LOWES.com and go to the “Store Locator” to find a local store.  NOTE:  All supplies for Water Pit Splice method can be purchased from:  Datamatic.com, Ltd. 888-326-5032 or 972-234-5000 www.Datamatic.com  Below are illustrations of materials used with the Water Pit Splice technique:
 - 10 -                             ©Datamatic, Ltd. 2007  Basement Splice Supplies: Following is a list of materials required to install a wire-end D4100 MOSAIC using the Basement Splice technique: •  UY connectors or Posi lock connectors  Distributors such as Home Depot, Lowe’s, Graybar, Fastenal, Parts Associates   •  3M Scotch 2200 Vinyl Mastic Pads  www.3m.com (to locate local distributor) NOTE:  All supplies for Water Pit Splice method can be purchased from:  Datamatic.com, Ltd. 888--326-5032 or 972-234-5000 www.Datamatic.com  Below is an illustration of materials used with the Basement Splice Technique:                Basic Supplies: •  Kline Krimping Tool Part No. D2346 •  Wire Stripper •  Zip ties, White, 14” •  9 Volt Battery •  ¾” PVC pipe; sch. 40 Logical Switch D4100 MOSAIC Installation Supplies Basic Supplies: •  Cross-tipped screwdriver •  Cloth rags •  Zip ties, White, 14” •  ¾” PVC pipe; sch. 40 •  9 Volt Battery
 ©Datamatic, Ltd. 2007                         - 11 - Installation Considerations 1.  Signal  distance  varies  depending  on  the  location  of  the  D4100  MOSAIC.    Those installed  above ground generally transmit the greatest distance. 2.  The  material  of  a  pit  or  vault  lid  affects  the  transmission  range. For  example,  a  transmitter  has  a greater range sending from a pit with a plastic lid than a cast iron lid. 3.  Lids  with  holes  of  a  diameter  of  roughly  1  3/4  inches  make  it  possible  to  mount  the  D4100 MOSAIC  through the lid. This can increase transmission range significantly.  4.  Complete  field  installation  of  a  D4100  MOSAIC  takes  5-10  minutes,  depending  on  the  meter location and mounting application. 5.  If the lid has a hole for the unit, use the cap and wing nut assembly (“lid lock” pictured at  right).  Ensure  that  enough  space  exists between the box lid and the ground for the unit  to  sit.  If  not,  remove  some  of  the  dirt from  the  bottom  of  the  box.  Do  not  over-tighten lid locks.
 - 12 -                             ©Datamatic, Ltd. 2007  Installation Procedures Installation Overview for Water D4100 MOSAICs 1.  Perform  a  site  survey  to  determine  where  best  to  install  the  Gateway  devices  and  where  to designate MIU mesh network areas. 2.  Configure  MIUs  before  on  site  installation  with  the  unique  mesh  word  to  form  a  group  of selected MIUs into a mesh network. 3.  Prepare the meter. 4.  Attach the D4100 MOSAIC. 5.  Using a mobile gateway, take a reading to verify neighbor MIUs on the mesh. 6.  Once  the  entire  route  is  installed,  verify  connectivity  from  the  installed  gateway  to  the  Home Office. #1 Preparation Of the Meter 1.  Remove meter box lid. 2.  Survey the meter, checking lid, hole depth, and overall cleanliness. 3.  Check for meter disqualification. 4.  Place sensor flap onto D4100 MOSAIC cable. 5.  Flip lid back and pre-clean meter face/lens using Fast Orange non-pumice cleaner and a cloth or cotton swab to remove residue. 6.  Clean meter face/lens with 99% isopropyl alcohol and a NEW lint-free cotton swab. 7.  Re-wipe the surface of  the  meter  lens  with  a  clean,  new  cotton  swab  each time  until  the  swab comes up clean, and the clean lens squeaks when wiped. 8.  After cleaning, ensure that the lens is completely dry; allow time for the alcohol to evaporate.  NOTE: Only use isopropyl rubbing alcohol marked “99% by volume”. Lower concentrations, such as the commonly available 91%, do not clean or evaporate well and adversely affect sensor-to-meter bond. #2 Placement of the Sensor 1.  Insert sensor cable through sensor flap. 2.  Remove the adhesive backing from the high-bond tape on the optic sensor face. 3.   Orient  the  sensor  so  the  water  meter  needle  approaches  the  sensor  from  the  cable  side  and perpendicular to the cable. There are indents on each side of the sensor base that are to be in line with the needle when it passes. Do not place the sensor over any moving part or the sweep hand of the register. Normally, place sensor along outer edge of register. NOTE: Do not place the sensor over any moving part or the sweep hand of the register. Normally, place sensor along outer edge of register. Here is an example of correct Sensor Placement:
 ©Datamatic, Ltd. 2007                         - 13 - #3 Pressure – To the Sensor on the Meter  NOTE:  Since  the  3M  tape  provides  a  pressure  sensitive  seal,  the  installer  must  apply  15  lbs.  of pressure  to  the  D4100  MOSAIC  optical  sensor  immediately  after  attaching  to  the  lens  surface  for  a minimum of 60 seconds. 1.  Very Important: Press the adhesive down for 60+ seconds using 15 lbs of pressure. Allow 24-96 hours to cure. 2.  Fasten the cable to the register with a zip tie.   3.  Place Goop-Plumber’s Adhesive #15112 (purple tube) around the metal edge sensor and under the tail  of  the  sensor.    Do  not  squirt  the  adhesive  UNDER  the  3M  seal.    The  goal  is  to  provide  a temporary  water  barrier  between  the  meter  face  and  the  metal  edge  of  the  sensor,  so  that  the  3M adhesive can cure properly. 4.  Position the flap at the base of the sensor so that it folds over and “hangs” above the register to try to keep most of the stray light out while it processes through AutoCAL. The flap will be “pulled” over the  sensor  snuggly  lying  flatter  on  the  meter  during  the  Read  and  Verify  procedure  that  will  be discussed later.
 - 14 -                             ©Datamatic, Ltd. 2007 Final Optic Sensor-end D4100 MOSAIC Installation Steps  1.  A full cure on the seal is achieved in 24-96 hours. Do not touch, pull, move, or handle the sensor in any way during this period.  2.  Mount the D4100 MOSAIC box with the threaded neck pointing up.  3.  Mounting can be accomplished by attaching to a wall, stake, or through a hole in the meter box or vault. 4.  Typical  meter  pits  will use an 18” long ¾” PVC  stake. Push  the  stake  into  the ground approx.  6” deep, adjacent to the meter register. 5.  Attach the D4100 MOSAIC to the stake with the zip ties (6” or 14”). 6.  If utilizing a lid lock, make certain not to over-tighten the D4100 MOSAIC within the lock. 7.  Check for lid clearance; be sure to never rest the weight of the meter lid on the D4100 MOSAIC.  D4100 MOSAIC Installation pictures:                   Example of  a GOOD Sensor-end Installation.           Example of  a BAD Sensor-end Installation.                       What is wrong here? ____________________                  Example of  a BAD Sensor-end Installation.               Example of  a BAD Sensor-end Installation.    What is wrong here? ____________________                What is wrong here? _____________________
 ©Datamatic, Ltd. 2007                         - 15 - Wire-end D4100 MOSAIC Installation Procedure Refer to Appendix D & E to determine wire the correct connection for the brand and model of meter. #1 Set the Reading Mode • Set D4100 MOSAIC reading mode to Verify Mode. #2 Wire Connections Connect the wires with the D4100 MOSAIC and meter using the schematics below: Schematics: Write in the Wire Color Combinations Below D4100 MOSAIC       Meter        Schematics: Write in the Wire Color Combinations Below D4100 MOSAIC       Meter       Connect  the  wires  using  UY  gel  cap  connectors.    If  the  wires  are stripped,  cut  off  the  stripped  ends.  Wires must have unstripped ends for use in gel cap connectors. Use the Klein crimping tool to secure the gel cap connectors. Below is an illustration of the wires spliced using the UY gel cap connectors:   NOTE: Once connected to the encoded register, test the D4100 MOSAIC connections by programming the unit and receiving the encoded setup message. Pulse  output  registers  do  not  have  pre-install  test  capabilities.    Therefore,  be  sure  to  have  wires connected properly prior to filling pods with epoxy.  #3 Splice Methods Water Pit Splice Method using burial pods:  •  Fill the burial pod halfway to two-thirds full with epoxy. •  Insert the UY connections into the burial pod so that cables come out of either side. •  Completely fill the empty space left in the pod with approved 2-ton epoxy. •  Tap to make any air bubbles rise to the top.
 - 16 -                             ©Datamatic, Ltd. 2007 •  Snap the burial pod shut and allow 30 minutes of drying time.  Below are examples of approved Burial Pods that can be used with the Wire-end D4100 MOSAIC:                  3M Direct Burial Splice Pod            UY connector/Burial pod combination  Firmware 011 & 0111            Firmware 0106-0109 Below is an illustration of the water pit splice method including the meter and D4100 MOSAIC:   Water Pit Splice Method for Direct Register Connections:  •  Strip the wires back 4 inches. •  Cut excess wires and direct connect to meter according to wire connections guide per register type. •  Pod remaining wires in black pod and fill with epoxy per approved method.  Each  register  terminal  and  wire  connection  must  be  protected  from  moisture  utilizing  the  Electrical Insulating Compound specified below.
 ©Datamatic, Ltd. 2007                         - 17 -   DOW CORNING  Mfg. Model #: 4   Distributor: Grainger - Grainger item #: 6Y765           Unit of Measure: 5.3 oz. Tube Basement Splice: •  Connect D4100 MOSAIC wires to register cable wires using the UY connectors. •  Space the connections out so that the Mastic pad will cover the entire connection. •  The 3M Scotch Vinyl Mastic Pad can be cut so that one pad covers 2-3 installations depending on number of wires needed and type of connectors used. •  Be sure there is enough pad to completely cover the connections. •  Due to the nature of the Mastic adhesive, this installation cannot be completed in temperatures below 45 degrees Fahrenheit. •  Once the Mastic adhesive is placed over the splice, it must be squeezed together and molded around the splice to insure a watertight seal.  Below is an illustration of the wire connections with the Mastic adhesive:
 - 18 -                             ©Datamatic, Ltd. 2007 Logical Switch D4100 MOSAIC Installation Procedure The D4100 MOSAIC Logical Switch MUST be handled with care at all times. A drop or shock of any kind could affect the performance of the Logical Switch. The Logical Switch is compatible with D4100 MOSAIC. #1 Set the Reading Mode • Set D4100 MOSAIC reading mode to Verify Mode. #2 Clean the Register Clean  the  register  with  a rag to  make  sure there is  no  mud  or  dirt  that  would  get  caught between the collar and glass. #3 Attach the Logical Switch to the Register Place the Logical Switch on the register and secure with the two screws attached on the switch. Final Logical Switch D4100 MOSAIC Installation Steps   1.  Mount the D4100 MOSAIC box with the threaded neck pointing up.   2.  Mounting can be accomplished by attaching to a wall, stake or through hole in meter box/vault lid. 3.  Typical meter pits  will  use  an  18”  long  ¾”  PVC  stake with drilled holes.  Push the stake into the ground approx. 6” deep, adjacent to the meter register.  4.  Attach the D4100 MOSAIC to the stake with the zip ties (6” or 14”) utilizing the holes in the PVC. 5.  If utilizing a lid lock, make certain not to over-tighten the D4100 MOSAIC within the lock. 6.  Check for lid clearance; be sure to never rest the weight of the meter lid on the D4100 MOSAIC. 7.  Pick up all trash in and around the pit or installation area. 8.  Secure the lid back on the pit. Initial installation and programming of D4100 MOSAIC is complete. The installation data gathered should now be emailed to Datamatic. Then, proceed to the Read and Verify Procedure steps.  Below is an example of a Logical Switch D4100 MOSAIC installation:
 ©Datamatic, Ltd. 2007                         - 19 -  Appendix A – Wire-end D4100 MOSAIC Connections - Encoded Meters  Brand  Model  Register Type  FF Wires  Meter Wires  Comments ABB/Kent   Scancoder  Encoded  Red  Green             Green  Red             Black  Black    Hersey  Translator  Encoded  Red  Red             Green  Green  0109 +          Black  Black    Master Meter  Dialog  Encoded  Red  Green             Green  Green  0107 +          Black  Red    Metron   Prolink  Encoded  Brown  Red             White  Green             Black  Black    Neptune  T-8  Encoded  Red  1 post If  dials  have  2 cards = ARB 5          Green  2 post If  dials have 3 cards, can =          Black  3 post  ARB 5 or ARB 6 Neptune  AUTO  Encoded  Red  Black             Green  Red  0109 +          Black  Green    Rockwell   ECR  Encoded  Red  Red       3 wire     Green  Green             Black  Black    Rockwell  ECR  Encoded  Red  Red       2 wire     Green  Red             Black  Black    Rockwell   Touchread  Encoded  Red  Red       3 wire     Green  Green             Black  Black    Rockwell   Touchread  Encoded  Red  Red       2 wire     Green  Red             Black  Black    Schlumberger  ARB V  Encoded  Red  Black             Green  Red             Black  Green    Schlumberger  ARB VI  Encoded  Red  Black             Green  Red             Black  Green    Schlumberger  AUTO  Encoded  Red  Black             Green  Red  0109 +          Black  Green    Sensus   SR II  Encoded  Red  Red       3 wire     Green  Green             Black  Black    Sensus   SR II  Encoded  Red  Red FF  Red  and  Green together
 - 20 -                             ©Datamatic, Ltd. 2007    2 wire     Green  Red  to Meter Red          Black  Black    Invensys   AMR System  Encoded  Red  Red             Green  Green             Black  Black    Neptune  E-coder  Encoded  Red  Black  Program as a          Green  Red  Neptune Auto          Black  Green    Badger  Absolute Encoder  Encoded  Red  Red             Green  Green             Black  Black    Metron  Spectrum 22  Encoded  Red  Red  Program as a          Green  Green  Sensus SRII  3-wire          Black  Black    AMCO  InVision  Encoded  Red  Green             White  Red             Black  Black    Invensys/Sensus   ICE  Encoded  Red  Red  Program as a          Green  Green  Sensus SRII  3-wire          Black  Black     Contacting Datamatic Datamatic, Ltd. offers the following benefits to customers under the RouteSTAR MVP Meter Reading System maintenance agreement.    24-hour telephone support for MOSAIC Interface Software.   Two-hour response time on telephone calls.   Preventative maintenance on system hardware.   Best effort turn-around time for repairs.   Software updates. System Support during Business Hours Support  is  available  to  customers  of  Datamatic,  Ltd.  from  8:00  AM  to  5:00  PM  CST.    The  toll-free customer support number is (888) 326-5032. System Support after Business Hours   Customers  requiring  assistance  after  Datamatic  business  hours  can  leave  a  message  for  the appropriate group.  Emergency assistance is available 24 hours a day.   If this is an emergency, press  2   at the greeting to page a Customer Support Representative.   If this is not an emergency and can wait until the next business day, listen for the options to leave a message.   Leave your name, number, and message at the prompt.   A customer support representative should return your call the next business day.
 ©Datamatic, Ltd. 2007                         - 21 - Paging a Support Representative after Business Hours   Call the Customer Support number above.   Press  2   to leave an emergency message.   Leave your name, number, and message at the prompt.   A support representative will be paged and return your call within two hours. For the most timely response, call the Toll Free number (888) 326-5032 from 7:30am to 5:30pm CST or submit an email.   If you call after that time you can leave a message, and someone will call you back within two hours.   There is also the Support Request Form, which you can fill out and submit.  You will receive a response back from support regarding the information you have entered on this page.

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