Dell 640M Book_INSP User Manual To The 2214f039 Ca13 4d66 B627 Ddc520fa637d

PP19L to the manual b682812f-cb27-4471-a47c-3fce0c1362c3

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Dell™ Inspiron™ 640M/ E1405

Owner’s Manual

Model PP19L

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the "Glossary" on page 171.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows®
operating systems are not applicable.

____________________
Information in this document is subject to change without notice.
© 2006–2007 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerConnect,
PowerVault, PowerApp, Dell TravelLite, ExpressCharge, Dell Media Experience, and Strike Zone are trademarks of Dell Inc.; Intel and Pentium
are registered trademarks of Intel Corporation; Microsoft, Outlook, and Windows are registered trademarks of Microsoft Corporation; Bluetooth
is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; IBM is a registered trademark of International
Business Machines Corporation; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S.
Environmental Protection Agency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP19L

March 2007

P/N YF920

Rev. A02

Contents
Finding Information

A Tour of Your Computer .
Front View

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Right Side View
Back View

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Left Side View

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Bottom View

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Setting Up Your Computer.
Connecting to the Internet .

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Setting Up Your Internet Connection

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Transferring Information to a New Computer .

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Running the Files and Settings Transfer Wizard With the
Operating System CD . . . . . . . . . . . . . . . . . . . . .
Running the Files and Settings Transfer Wizard Without the
Operating System CD . . . . . . . . . . . . . . . . . . . . .
Setting Up a Printer

25
26

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29

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Printer Cable . . . . . . .
Connecting a USB Printer.
Power Protection Devices .

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Surge Protectors . . . . . . . .
Line Conditioners . . . . . . . .
Uninterruptible Power Supplies

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Contents

Using the Display.
Adjusting Brightness .

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Switching the Video Image

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Setting Display Resolution and Refresh Rate .

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Using the Keyboard and Touch Pad .
Numeric Keypad

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System Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CD or DVD Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .
Radios (Including Wireless Networking and an Internal Card With
Bluetooth® Wireless Technology) . . . . . . . . . . . . . . . . . .
Power Management . . . . . . . . . . . . . . . . . . . . . . . . .
Speaker Functions . . . . . . . . . . . . . . . . . . . . . . . . . .
Microsoft® Windows® Logo Key Functions . . . . . . . . . . . . .

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Using a Battery .

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Battery Performance .

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Checking the Battery Charge

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Conserving Battery Power .

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39
41

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Power Management Modes . . . . . . .
Configuring Power Management Settings
Charging the Battery .

Contents

38
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38
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39

Dell™ QuickSet Battery Meter . . . .
Microsoft® Windows® Power Meter
Charge Gauge . . . . . . . . . . . . .
Low-Battery Warning . . . . . . . . .

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. . .

34
34
35
35

Customizing the Touch Pad .

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Key Combinations

Touch Pad

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Replacing the Battery
Storing a Battery .

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Using CDs, DVDs, and Other Multimedia

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Playing CDs or DVDs .

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Adjusting the Volume

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Adjusting the Picture

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Microsoft® Windows® XP

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Using Dell Media Experience™ and Dell MediaDirect™

. . . . . . . . . . .

If the computer is on or in standby mode . . . . . . . . . .
If the computer is off or in hibernate mode . . . . . . . . .
Dell MediaDirect and Dell Media Experience Help . . . .
Using the Dell MediaDirect™ Repair Utility CD or the Dell
MediaDirect Reinstallation CD . . . . . . . . . . . . . . .
Repairing Dell MediaDirect . . . . . . . . . . . . . . . . .
Reinstalling Dell MediaDirect. . . . . . . . . . . . . . . .

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60
62
63

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ExpressCard Types .

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ExpressCard Blanks

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Connecting Your Computer to a TV or Audio Device
S-Video and Standard Audio . . . . . . . . . .
S-Video and S/PDIF Digital Audio. . . . . . . .
Composite Video and Standard Audio . . . . .
Composite Video and S/PDIF Digital Audio . . .
Component Video and Standard Audio . . . . .
Component Video and S/PDIF Digital Audio . .
Configuring DVD Playback Using Headphones.
Enabling the Display Settings for a TV . . . . .

. . . . . . . .

Using ExpressCards .

Installing an ExpressCard

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Removing an ExpressCard or Blank .
Media Memory Card Types

Contents

Media Memory Card Blanks .

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Installing a Media Memory Card

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Setting Up a Network .

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Physically Connecting to a Network or Broadband Modem
Network Setup Wizard .

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Wireless Local Area Network (WLAN)

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76
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Mobile Broadband or Wireless Wide Area Network (WWAN) .
What You Need to Establish a Mobile Broadband
Network Connection . . . . . . . . . . . . . . .
Connecting to a Mobile Broadband Network . .

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Computer Tracking Software

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If Your Computer Is Lost or Stolen .

Contents

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Security Cable Lock

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77
77

Securing Your Computer.
Passwords

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Setting up your Bluetooth Connection
Connecting to a Bluetooth Network .

72
72
72
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74
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What You Need to Establish a WLAN Connection . . . . . . . . .
Checking Your Wireless Network Card . . . . . . . . . . . . . . .
Setting Up a New WLAN . . . . . . . . . . . . . . . . . . . . . .
Connecting to a Wireless Local Area Network. . . . . . . . . . .
Enabling/Disabling the Wireless Network Card . . . . . . . . . .
Monitoring the Status of Wireless Network Connections Through
Dell™ QuickSet . . . . . . . . . . . . . . . . . . . . . . . . . . .

Bluetooth Network .

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Removing a Media Memory Card or Blank

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80
80

10 Troubleshooting

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Dell Technical Update Service
Dell Diagnostics

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When to Use the Dell Diagnostics . . . . . . . . . . . . . . .
Starting the Dell Diagnostics From Your Hard Drive . . . . . .
Starting the Dell Diagnostics From the Drivers and Utilities CD
Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . .
Dell Support Utility .

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Accessing the Dell Support Utility . .
Clicking the Dell Support Icon . . . .
Double-Clicking the Dell Support Icon
Drive Problems .

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CD and DVD drive problems . . . . . . . . . . . . . . . . . . .
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
If you hear an unfamiliar scraping or grinding sound . . . . . .
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . .

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E-Mail, Modem, and Internet Problems .
Error Messages

ExpressCard Problems .

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IEEE 1394 Device Problems
Keyboard Problems

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External Keyboard problems
Unexpected characters . . .

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Lockups and Software Problems

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The computer does not start up . . . . . . . . . . . . . . .
The computer stops responding . . . . . . . . . . . . . . .
A program stops responding or crashes repeatedly . . . . .
A program is designed for an earlier Microsoft® Windows®
operating system . . . . . . . . . . . . . . . . . . . . . . .
A solid blue screen appears . . . . . . . . . . . . . . . . .
Dell MediaDirect problems . . . . . . . . . . . . . . . . . .
Other software problems . . . . . . . . . . . . . . . . . . .
Memory Problems

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Network Problems .

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Contents

Power Problems

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Printer Problems .

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Scanner Problems

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Sound and Speaker Problems .

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Touch Pad or Mouse Problems
Video and Display Problems .

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101

If the display is blank . . . . . . . . .
If the display is difficult to read . . . .
If only part of the display is readable .
Drivers

What Is a Driver? . . . . . . . .
Identifying Drivers . . . . . . .
Reinstalling Drivers and Utilities

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Restoring Your Operating System

103

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104

Using Microsoft Windows XP System Restore .
Using Dell PC Restore by Symantec . . . . . .
Using the Operating System CD. . . . . . . . .

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109

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109

11 Adding and Replacing Parts .
Before You Begin .

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109
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110

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111

Recommended Tools . . . . . . . . . .
Turning Off Your Computer . . . . . . .
Before Working Inside Your Computer .
Hard Drive

101
101
101

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Resolving Software and Hardware Incompatibilities

Optical Drives

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113

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114

Returning a Hard Drive to Dell

About the Device Security Screw . . .
Removing and Installing Optical Drives

Contents

98
98
98
99

No sound from integrated speakers
No sound from external speakers .
No sound from headphones . . . .

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114
114

Memory .

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121

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123

Modem (Optional)
Mini-Card .

Hinge Cover

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125

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127

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127

Removing the Hinge Cover
Replacing the Hinge Cover
Keyboard

115
116
118

Installing a Memory Module in Connector DIMM B
Installing a Memory Module in Connector DIMM A

Removing the Keyboard
Replacing the Keyboard

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Internal Card With Bluetooth® Wireless Technology.
Coin-Cell Battery .

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128

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130

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130

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131

Removing the Coin-Cell Battery
Replacing the Coin-Cell Battery

12 Dell™ QuickSet Features

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133

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133

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133

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134

13 Traveling With Your Computer .
Identifying Your Computer .
Packing the Computer
Travel Tips

127
128

Traveling by Air

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14 Contacting Dell .
15 Specifications .

134

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135

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157

Contents

16 Appendix

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Using the System Setup Program

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167

Computer, Keyboard, and Display
Touch Pad . . . . . . . . . . . . .
Floppy Drive . . . . . . . . . . . .
CDs and DVDs . . . . . . . . . . .

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Dell Technical Support Policy (U.S. Only) .

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169

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169

Macrovision Product Notice .

Contents

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170

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171

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183

Glossary

168
169
169

FCC Notice (U.S. Only)

Index .

167
167
168
168

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Definition of "Dell-Installed" Software and Peripherals
Definition of "Third-Party" Software and Peripherals. .

FCC Class B

165
165
165
166

Viewing the System Setup Screen
System Setup Screen . . . . . . .
Commonly Used Options . . . . .
Cleaning Your Computer .

165

Finding Information
NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may
not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?

Find It Here

•
•
•
•

Drivers and Utilities CD (also known as ResourceCD)
NOTE: The Drivers and Utilities CD may be optional and may
not ship with your computer.

A diagnostic program for my computer
Drivers for my computer
My device documentation
Notebook System Software (NSS)

Documentation and drivers are already installed on your
computer. You can use the CD to reinstall drivers (see
"Reinstalling Drivers and Utilities" on page 101) or to run
the Dell Diagnostics (see "Dell Diagnostics" on page 81).
Readme files may be
included on your CD to
provide last-minute
updates about technical
changes to your computer
or advanced technicalreference material for
technicians or experienced
users.

NOTE: Drivers and documentation updates can be found at
support.dell.com.
•
•
•
•
•
•

Warranty information
Terms and Conditions (U.S. only)
Safety instructions
Regulatory information
Ergonomics information
End User License Agreement

Dell™ Product Information Guide

Finding Information

What Are You Looking For?

Find It Here

• How to set up my computer

Setup Diagram

• Service Tag and Express Service Code
• Microsoft Windows License Label

Service Tag and Microsoft® Windows® License
These labels are located on the bottom of your computer.
• Use the Service Tag to identify your computer when you
use support.dell.com or contact technical support.
• Enter the Express
Service Code to direct
your call when
contacting technical
support.

Finding Information

What Are You Looking For?

Find It Here

• Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses, frequently asked
questions
• Community — Online discussion with other Dell
customers
• Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Notebook System Software (NSS)— If you reinstall the
operating system for your computer, you should also
reinstall the NSS utility. NSS provides critical updates
for your operating system and support for Dell™
3.5-inch USB floppy drives, Intel® Pentium® M
processors, optical drives, and USB devices. NSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.

Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website at
premier.support.dell.com.

• Software upgrades and troubleshooting hints —
Frequently asked questions, hot topics, and general
health of your computing environment

Dell Support Utility

• How to use Windows XP
• How to work with programs and files
• How to personalize my desktop

Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem and
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.

To download Notebook System Software:
1 Go to support.dell.com and click Downloads.
2 Enter your Service Tag or product model.
3 In the Download Category drop-down menu, click All.
4 Select the operating system and operating system
language for your computer, and click Submit.
5 Under Select a Device, scroll to System and
Configuration Utilities, and click Dell Notebook System
Software.
The Dell Support Utility is an automated upgrade and
notification system installed on your computer. This
support provides real-time health scans of your computing
environment, software updates, and relevant self-support
information. Access the Dell Support Utility from the
icon in the taskbar. For more information, see "Dell Support
Utility" on page 84.

Finding Information

What Are You Looking For?

Find It Here

• Information on network activity, the Power Management Dell QuickSet Help
Wizard, hotkeys, and other items controlled by Dell
To view Dell QuickSet Help, right-click the
QuickSet
®
®

icon

in the Microsoft Windows taskbar.

For more information on Dell QuickSet, see "Dell™
QuickSet Features" on page 131.
• How to reinstall my operating system

Operating System CD
NOTE: The Operating System CD may be optional and may
not ship with your computer.
The operating system is
already installed on your
computer. To reinstall your
operating system, use the
Operating System CD. See
"Using the Operating
System CD" on page 107.
After you reinstall your
operating system, use the
Drivers and Utilities CD
(ResourceCD) to reinstall
drivers for the devices that came with your computer.
NOTE: The color of your CD varies based on the operating
system you ordered.

Finding Information

A Tour of Your Computer
Front View
1

9
5

7
1

display latch release

display

power button

device status lights

touch pad

media control buttons

speakers

touch pad buttons

keyboard

keyboard and wireless
status lights

display latches (2)

A Tour of Your Computer

DISPLAY LATCH RELEASE
DISPLAY

— Slide and hold to release the display latches and open the display.

— For more information about your display, see "" on page 31.

POWER BUTTON

— Press the power button to turn on the computer or to enter or exit a power management mode.

NOTICE: To avoid losing data when you turn off your computer, shut down your computer through the Start menu
instead of pressing the power button.
DEVICE STATUS LIGHTS

Turns on when you turn on the computer, and blinks when the computer is in a power
management mode.
Turns on when the computer reads or writes data.

NOTICE: To avoid loss of data, never turn off the computer while the

light is flashing.

Turns on steadily or blinks to indicate battery charge status.

If the computer is connected to an electrical outlet, the
•

Solid green: The battery is charging.

•

Flashing green: The battery is almost fully charged.

If the computer is running on a battery, the

light operates as follows:

•

Off: The battery is adequately charged (or the computer is turned off).

•

Flashing orange: The battery charge is low.

•

Solid orange: The battery charge is critically low.

A Tour of Your Computer

TOUCH PAD

— Provides the functionality of a mouse.

MEDIA CONTROL BUTTONS

— Control CD, DVD, and Media Player playback.

Mute the sound.
Turn the volume down.
Turn the volume up.
Play or pause.
Play the previous track.
Play the next track.
Stop.
Launch Dell MediaDirect or Microsoft® Windows® Media Center Edition. See
"Using Dell Media Experience™ and Dell MediaDirect™" on page 46.
SPEAKERS

— To adjust the volume of the integrated speakers, press the media control buttons or speaker-volume
keyboard shortcuts. For more information, see "Speaker Functions" on page 35.

TOUCH PAD BUTTONS

— Touch pad buttons provide the functionality of a mouse.

K E Y B O A R D — The keyboard includes a numeric keypad as well as the Microsoft Windows logo key. For information
on supported keyboard shortcuts, see "Key Combinations" on page 34.

A Tour of Your Computer

KEYBOARD AND WIRELESS STATUS LIGHTS

The green lights located above the keyboard indicate the following:
9

Turns on when the numeric keypad is enabled.

Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
Turns on when wireless networking is enabled. To enable
or disable wireless networking, press .
Turns on when a card with Bluetooth® wireless
technology is enabled.
NOTE: The card with Bluetooth wireless technology is an
optional feature, so the
light turns on only if you
ordered the card with your computer. For more information,
see the documentation that came with your card.
To turn off only the Bluetooth wireless technology
functionality, right-click the
icon in the notification
area and click Disable Bluetooth Radio.
To quickly enable or disable all wireless devices, press
.

DISPLAY LATCHES

— Keep the display closed.

A Tour of Your Computer

Left Side View

security cable slot

air vent

S-video TV-out connector

IEEE 1394 connector

microphone connector

headphone connector

5-in-1 media memory card
reader

ExpressCard slot

CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your
computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow
can damage the computer or cause a fire.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
SECURITY CABLE SLOT

— Lets you attach a commercially available antitheft device to the computer. For more
information, see the instructions included with the device.

A I R V E N T — The computer uses fans to create airflow through the vents, which prevents the computer from
overheating.

A Tour of Your Computer

S - V I D E O T V- O U T C O N N E C T O R
Connects your computer to a TV. Also connects digital audio capable devices
using the TV/digital audio adapter cable.
IEEE 1394 C O N N E C T O R — Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital
video cameras.
AUDIO CONNECTORS

Attach a microphone to the

connector.

Attach headphones or speakers to the

connector.

5 - I N -1 M E D I A M E M O R Y C A R D R E A D E R — Provides a fast and convenient way to view and share digital photos,
music, and videos stored on a memory card. The 5-in-1 media memory card reader reads the following digital media
memory cards:
• Secure Digital (SD) card/SDIO
• MultiMediaCard (MMC)
• Memory Stick
• Memory Stick PRO
• xD-Picture Card
E X P R E S S C A R D S L O T — Supports one ExpressCard. The computer ships with a plastic blank installed in the slot.
For more information, see "Using ExpressCards" on page 65.

NOTE: The ExpressCard slot does NOT support PC cards.

A Tour of Your Computer

Right Side View

optical drive bay

optical drive-tray eject
button

USB connectors (2)

modem connector (RJ-11)

network connector (RJ-45)

video connector

OPTICAL DRIVE BAY

— You can install devices such as a DVD drive or other optical drive in the optical drive bay.
For more information, see "Optical Drives" on page 114.

OPTICAL DRIVE-TRAY EJECT BUTTON

— Press this button to eject a CD or DVD from the optical drive.

(RJ-11)
To use the internal modem, connect the telephone line to the modem connector.
For additional information on using the modem, see the online modem
documentation supplied with your computer.

NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do
not plug a telephone line into the network connector.

A Tour of Your Computer

NETWORK CONNECTOR

(RJ-45)
Connects the computer to a network. The green and yellow lights next to the
connector indicate activity for wired network communications.
For information on using the network adapter, see the online network adapter
documentation supplied with your computer.

VIDEO CONNECTOR

Connects an external VGA-compatible monitor.

Back View

1
1

2
USB connectors (2)

AC adapter connector

USB CONNECTORS
Connect USB devices, such as a mouse, keyboard, or printer. You can also connect
the optional floppy drive directly to a USB connector using the optional floppydrive cable.
A C A D A P T E R C O N N E C T O R — Attaches an AC adapter to the computer. The AC adapter converts AC power to the
DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.

A Tour of Your Computer

CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power
strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip
or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself,
and pull firmly but gently to avoid damaging the cable.

Bottom View
2

battery

memory module cover

battery-bay latch release

fan vent

processor and thermal
module cover

modem/Mini-Card/
wireless cover

optical-drive locking screw

hard drive

battery charge gauge

BATTERY

— When a battery is installed, you can use the computer without connecting the computer to an
electrical outlet. For more information, see "Using a Battery" on page 37.

MEMORY MODULE COVER

— Covers the compartment that contains the memory modules. For more information,

see page 115.
BATTERY-BAY LATCH RELEASE

— Releases the battery from the battery bay. See "Replacing the Battery" on

page 41.
FAN

— The computer uses a fan to create airflow through the vents, which prevents the computer from
overheating.
A Tour of Your Computer

PROCESSOR AND THERMAL MODULE COVER

— Covers the processor and thermal module.

M O D E M /M I N I

C A R D / W I R E L E S S C O V E R — Covers the compartment that contains the modem, Mini Card, and
internal card with Bluetooth wireless technology. For more information, see page 121.

OPTICAL-DRIVE LOCKING SCREW

— Secures the optical drive in the optical drive bay. For more information, see

"Optical Drives" on page 114.
H A R D D R I V E — Stores software and data. For more information, see "Hard Drive" on page 111 and "Hard drive
problems" on page 86. The size displayed for your hard drive in Windows Explorer is the capacity of the drive before
any operating system or programs are installed.
BATTERY CHARGE GAUGE

— Provides information on the battery charge status. See "Checking the Battery Charge"

on page 38.

A Tour of Your Computer

Setting Up Your Computer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP). Your ISP will offer one or more of the following Internet connection options:
•

Dial-up connections that provide Internet access through a telephone line. Dial-up connections
are considerably slower than DSL and cable modem connections.

•

DSL connections that provide high-speed Internet access through your existing telephone line.
With a DSL connection, you can access the Internet and use your telephone on the same line
simultaneously.

•

Cable modem connections that provide high-speed Internet access through your local cable TV
line.

If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are using
a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection
To set up an Internet connection with a provided ISP desktop shortcut:
1 Save and close any open files, and exit any open programs.
2 Double-click the ISP icon on the Microsoft® Windows® desktop.
3 Follow the instructions on the screen to complete the setup.
If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with
a different ISP:
1 Save and close any open files, and exit any open programs.
2 Click the Start button and click Internet Explorer.
The New Connection Wizard appears.
3 Click Connect to the Internet.
4 In the next window, click the appropriate option:
•

If you do not have an ISP and want to select one, click Choose from a list of Internet service
providers (ISPs).

Setting Up Your Computer

•

If you have already obtained setup information from your ISP but you did not receive a setup CD,
click Set up my connection manually.

•

If you have a CD, click Use the CD I got from an ISP.

5 Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions
on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next.
7 Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on
page 86. If you cannot connect to the Internet but have successfully connected in the past, the ISP might
have a service outage. Contact your ISP to check the service status, or try connecting again later.

Transferring Information to a New Computer
The Microsoft® Windows® XP operating system provides a Files and Settings Transfer Wizard to move
data from a source computer to a new computer. You can transfer data, such as:
•

E-mail messages

•

Toolbar settings

•

Window sizes

•

Internet bookmarks

You can transfer the data to the new computer over a network connection, or you can store it on a
removable medium, such as a writable CD or floppy, for transfer to the new computer.
NOTE: For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge
Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This
information may not be available in some countries.
For transferring information to a new computer, you must run the Files and Settings Transfer Wizard.
You can use the optional Operating System CD for this process or you can create a wizard disk with the
Files and Settings Transfer Wizard utility.

Running the Files and Settings Transfer Wizard With the Operating System CD
NOTE: This procedure requires the Operating System CD. This CD is optional and may not be included with all
computers.
To open the Files and Settings Transfer Wizard:
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click Files and
Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears, click Next.
26

Setting Up Your Computer

3 On the Which computer is this? screen, click New Computer and click Next.
4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD
and click Next.
5 When the Now go to your old computer screen appears, go to your old or source computer. Do not
click Next at this time.
To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System CD.
2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.
3 Under What do you want to do?, click Transfer files and settings.
4 On the Files and Settings Transfer Wizard welcome screen, click Next.
5 On the Which computer is this? screen, click Old Computer and click Next.
6 On the Select a transfer method screen, click the transfer method you prefer.
7 On the What do you want to transfer? screen, select the items you want to transfer and click Next.
After the information has been copied, the Completing the Collection Phase screen appears.
8 Click Finish.
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next.
2 On the Where are the files and settings? screen, select the method you chose for transferring your
settings and files and click Next.
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the Finished screen appears.
3 Click Finished and restart the new computer.

Running the Files and Settings Transfer Wizard Without the Operating System CD
To run the Files and Settings Transfer Wizard without the optional Operating System CD, you must
create a wizard disk that will allow you to create a backup image file to removable media.
To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click Files and
Settings Transfer Wizard.
2 When the Files and Settings Transfer Wizard welcome screen appears, click Next.
3 On the Which computer is this? screen, click New Computer and click Next.
4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following
drive: and click Next.
5 Insert the removable media, such as a floppy disk or CD, and click OK.

Setting Up Your Computer

6 When the disk creation completes and the Now go to your old computer message appears, do not
click Next.
7 Go to the old computer.
To copy data from the old computer:
1 On the old computer, insert the wizard disk.
2 Click the Start button and click Run.
3 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable
media) and click OK.
4 On the Files and Settings Transfer Wizard welcome screen, click Next.
5 On the Which computer is this? screen, click Old Computer and click Next.
6 On the Select a transfer method screen, click the transfer method you prefer.
7 On the What do you want to transfer? screen, select the items you want to transfer and click Next.
After the information has been copied, the Completing the Collection Phase screen appears.
8 Click Finish.
To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next.
2 On the Where are the files and settings? screen, select the method you chose for transferring your
settings and files and click Next. Follow the instructions on the screen.
The wizard reads the collected files and settings and applies them to your new computer.
When all of the settings and files have been applied, the Finished screen appears.
3 Click Finished and restart the new computer.
NOTE: For more information about this procedure, search dell.support.com for document #PA1089586 (How Do I
Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft® Windows® XP Operating
System CD?).
NOTE: Access to the Dell Knowledge Base document may not be available in some countries.

Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•

Obtain and install updated drivers.

•

Connect the printer to the computer.

•

Load paper and install the toner or ink cartridge.

For technical assistance, refer to the printer owner's manual or contact the printer manufacturer.

Setting Up Your Computer

Printer Cable
Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not
come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your
printer and computer. If you purchased a printer cable at the same time you purchased your computer,
the cable may arrive in the box in which your computer was shipped.

Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1 Complete the operating system setup if you have not already done so.
2 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB
connectors fit only one way.

3
2

USB connector on
computer

USB printer cable

connector on printer

3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window
appears, click Cancel.
4 Install the printer driver if necessary. See the documentation that came with your printer.

Setting Up Your Computer

Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•

Surge protectors

•

Line conditioners

•

Uninterruptible power supplies (UPS)

Surge Protectors
Surge protectors and power strips equipped with surge protection help prevent damage to your computer
from voltage spikes that can occur during electrical storms or after power interruptions. Some surge
protector manufacturers include warranty coverage for certain types of damage. Carefully read the device
warranty when choosing a surge protector. A device with a higher joule rating offers more protection.
Compare joule ratings to determine the relative effectiveness of different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by
nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall
jack and disconnect your computer from the electrical outlet.
Many surge protectors have a telephone jack for modem protection. See the surge protector
documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from the
network wall jack during electrical storms.

Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.

Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other devices,
such as a printer, to a separate power strip that provides surge protection.

A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that
provides temporary power to connected devices when AC power is interrupted. The battery charges while
AC power is available. See the UPS manufacturer documentation for information on battery operating
time and to ensure that the device is approved by Underwriters Laboratories (UL).

Setting Up Your Computer

Using the Display
Adjusting Brightness
When a Dell™ computer is running on battery power, you can conserve power by setting the
brightness to the lowest comfortable setting by pressing and the up- or down-arrow key on
the keyboard.
NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or
projectors that you attach to your portable computer or docking device. If your computer is connected to an
external monitor and you try to change the brightness level, the Brightness Meter may appear, but the
brightness level on the external device does not change.
You can press the following keys to adjust display brightness:
•

Press and the up-arrow key to increase brightness on the integrated display only (not on an
external monitor).

•

Press and the down-arrow key to decrease brightness on the integrated display only (not on
an external monitor).

Switching the Video Image
When you start the computer with an external device (such as an external monitor or projector)
attached and turned on, the image may appear on either the computer display or the external device.
Press to switch the video image between the display only, the external device only, or
the display and the external device simultaneously.

Setting Display Resolution and Refresh Rate
To display a program at a specific resolution, both the graphics card and the display must support the
program, and the necessary video drivers must be installed.
Before you change any of the default display settings, make a note of the default settings for future
reference.
If you choose a resolution or color palette that is higher than the display supports, the settings adjust
automatically to the closest supported values.
1 Click the Start button and click Control Panel.
2 Under Pick a category, click Appearance and Themes.

Using the Display

3 Under Pick a task..., click the area you want to change, or under or pick a Control Panel icon, click Display.
4 Try different settings for Color quality and Screen resolution.
NOTE: As the resolution increases, icons and text appear smaller on the screen.

Using the Display

Using the Keyboard and Touch Pad
Numeric Keypad

numeric keypad

The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the
keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of
the keypad keys. To type a number or symbol, press and the desired key after enabling the
keypad.
•

To enable the keypad, press . The

•

To disable the keypad, press again.

light indicates that the keypad is active.

Using the Keyboard and Touch Pad

Key Combinations
System Functions

Opens the Task Manager window.

Battery

Displays the Dell™ QuickSet Battery Meter. This feature
is not supported in Dell MediaDirect. For more
information, see "Dell™ QuickSet Battery Meter" on
page 38.

CD or DVD Tray

Ejects the tray out of the drive (if Dell QuickSet is
installed). This feature is not supported in Dell
MediaDirect. For more information on QuickSet, see
"Dell™ QuickSet Features" on page 131.

Display Functions

Switches the video image to the next display option. The
options include the integrated display, an external
monitor, and both displays simultaneously.

and up-arrow key Increases brightness on the integrated display only (not
on an external monitor).
and down-arrow
key

Decreases brightness on the integrated display only (not
on an external monitor).

Radios (Including Wireless Networking and an Internal Card With
Bluetooth® Wireless Technology)

Enables and disables radios, including wireless
networking and Bluetooth wireless technology.

Power Management

Activates a power management mode. You can
reprogram this keyboard shortcut to activate a different
power management mode using the Advanced tab in the
Power Options Properties window. See "Power
Management Modes" on page 39.

Using the Keyboard and Touch Pad

Speaker Functions

Increases the volume of the integrated speakers and
external speakers, if attached.

Decreases the volume of the integrated speakers and
external speakers, if attached.

Enables and disables the integrated speakers and external
speakers, if attached.

Microsoft® Windows® Logo Key Functions
Windows logo key and

Minimizes all open windows.

Windows logo key and

Maximizes all windows.

Windows logo key and Runs Windows Explorer. This opens the same
window as double-clicking "My Computer" on your
desktop.
Windows logo key and Opens the Run dialog box.
Windows logo key and Opens the Search Results dialog box.
Windows logo key and

Opens the Search Results-Computer dialog box
(if the computer is connected to a network).

Windows logo key and

Opens the System Properties dialog box.

To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers
and Other Hardware, and click Keyboard. For information about the Control Panel, see the Windows
Help and Support Center. To access the Help and Support Center, see page 13.

Using the Keyboard and Touch Pad

Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the
display. Use the touch pad and touch pad buttons as you would use a mouse.
1

touch pad

•

To move the cursor, lightly slide your finger over the touch pad.

•

To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left
touch-pad button.

•

To select and move (or drag) an object, position the cursor on the object and tap twice on the touch
pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding
your finger over the surface.

•

To double-click an object, position the cursor on the object and tap twice on the touch pad or use your
thumb to press the left touch-pad button twice.

Customizing the Touch Pad
You can use the Mouse Properties window to disable the touch pad or adjust their settings.
1 Open the Control Panel, click Printers and Other Hardware, and then click Mouse. For information
about the Control Panel, see the Windows Help and Support Center. To access the Help and Support
Center, see page 13.
2 In the Mouse Properties window, click the Touch Pad tab to adjust touch pad settings.
3 Click OK to save the settings and close the window.

Using the Keyboard and Touch Pad

Using a Battery
Battery Performance
NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or
separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable
computer with the battery installed at all times. One battery is supplied as standard equipment in
the battery bay.
NOTE: Because the battery may not be fully charged, use the AC adapter to connect your new computer to an
electrical outlet the first time you use the computer. For best results, operate the computer with the AC
adapter until the battery is fully charged. To view battery charge status, access the Control Panel, click Power
Options, and then click the Power Meter tab.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on
how often the battery is used and the conditions under which it is used, you may need to purchase a new
battery during the life of your computer.
Battery operating time varies depending on operating conditions. Operating time is significantly
reduced when you perform operations including, but not limited to, the following:
•

Using optical drives

•

Using wireless communications devices, ExpressCards, media memory cards, or USB devices

•

Using high-brightness display settings, 3D screen savers, or other power-intensive programs such
as 3D games

•

Running the computer in maximum performance mode (See "Configuring Power Management
Settings" on page 41.)
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.

You can check the battery charge (see "Checking the Battery Charge" on page 38) before you insert
the battery into the computer. You can also set power management options to alert you when the
battery charge is low. See "Configuring Power Management Settings" on page 41 for information
about accessing QuickSet or the Power Options Properties window.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery
only with a compatible battery purchased from Dell. The battery is designed to work with your Dell
computer. Do not use a battery from other computers with your computer.

Using a Battery

CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call
your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery
Disposal" in the Product Information Guide.
CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate,
disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children.
Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury
or equipment damage.

Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft® Windows® Power Meter window and
icon, the
battery charge gauge and health gauge, and the low-battery warning provide information on the battery
charge.

Dell™ QuickSet Battery Meter
If Dell QuickSet is installed, press to display the QuickSet Battery Meter. The Battery
Meter displays status, charge level, and charge completion time for the battery in your computer. For
information about QuickSet, right-click the
icon in the taskbar, and click Help.

Microsoft® Windows® Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, doubleclick the
icon on the taskbar. For instructions on accessing more information about the Power Meter,
see "Configuring Power Management Settings" on page 41.
If the computer is connected to an electrical outlet, a

icon appears.

Charge Gauge
By either pressing once or pressing and holding the status button on the charge gauge on the battery, you
can check:
•

Battery charge (check by pressing and releasing the status button)

•

Battery health (check by pressing and holding the status button)

The battery operating time is largely determined by the number of times it is charged. After hundreds of
charge and discharge cycles, batteries lose some charge capacity—or battery health. That is, a battery can
show a status of "charged" but maintain a reduced charge capacity (health).
Check the Battery Charge

To check the battery charge, press and release the status button on the battery charge gauge to illuminate
the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For
example, if four of the lights are on, the battery has 80 percent of its charge remaining. If no lights
appear, the battery has no charge.

Using a Battery

Check the Battery Health

NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as described
below or by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the
icon in
the taskbar, and click Help.
To check the battery health using the charge gauge, press and hold the status button on the battery
charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than
80 percent of its original charge capacity remains. Each light represents incremental degradation. If five
lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the
battery. See "Specifications" on page 157 for more information about the battery operating time.

Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning, and then
connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins
automatically.
By default, a pop-up window warns you when the battery charge is approximately 90 percent depleted.
You can change the settings for the battery alarms. See "Configuring Power Management Settings" on
page 41 for information about accessing QuickSet or the Power Options Properties window.

Conserving Battery Power
Perform the following actions to conserve battery power:
•

Connect the computer to an electrical outlet when possible because battery life is largely determined
by the number of times the battery is used and recharged.

•

Place the computer in standby mode or hibernate mode when you leave the computer unattended for
long periods of time. See "Power Management Modes" on page 39 for more information about standby
and hibernate modes.

•

Use the Power Management Wizard to select options to optimize your computer’s power usage. These
options can also be set to change when you press the power button, close the display, or press
. See "Configuring Power Management Settings" on page 41 for more information on
using the Power Management Wizard.
NOTE: See "Battery Performance" on page 37 for more information on conserving battery power.

Power Management Modes
Standby Mode

Standby mode conserves power by turning off the display and the hard drive after a predetermined
period of inactivity (a time-out). When the computer exits standby mode, it returns to the same
operating state it was in before entering standby mode.
NOTICE: If your computer loses AC and battery power while in standby mode, it may lose data.

Using a Battery

To enter standby mode:
•

Click the Start button, click Turn off computer, and then click Stand by.
or

•

Depending on how you set the power management options on the Advanced tab (see "Configuring
Power Management Settings" on page 41) in the Power Options Properties window, use one of the
following methods:
–

Press the power button.

–

Close the display.

–

Press .

To exit standby mode, press the power button or open the display depending on how you set the options
on the Advanced tab. You cannot make the computer exit standby mode by pressing a key or touching
the touch pad.
Hibernate Mode

Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then
completely turning off the computer. When the computer exits hibernate mode, it returns to the same
operating state it was in before entering hibernate mode.
NOTICE: You cannot remove devices or undock your computer while your computer is in hibernate mode.
Your computer enters hibernate mode if the battery charge level becomes critically low.
To manually enter hibernate mode:
•

Click the Start button, click Turn off computer, press and hold , and then click Hibernate.
or

•

Depending on how you set the power management options on the Advanced tab in the Power Options
Properties window, use one of the following methods to enter hibernate mode:
–

Press the power button.

–

Close the display.

–

Press .

NOTE: Some ExpressCards may not operate correctly after the computer exits hibernate mode. Remove and
reinsert the card (see "Removing an ExpressCard or Blank" on page 66), or simply restart (reboot) your computer.
To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate
mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad.
For more information on hibernate mode, see the documentation that came with your operating system.

Using a Battery

Configuring Power Management Settings
You can use the QuickSet Power Management Wizard or Windows Power Options Properties to
configure the power management settings on your computer.
•

To access the QuickSet Power Management Wizard, double-click the
icon in the taskbar. For more
information about QuickSet, click the Help button in the Power Management Wizard.

•

To access the Power Options Properties window, click the Start button→ Control Panel→
Performance and Maintenance→ Power Options. For information on any field in the Power Options
Properties window, click the question mark icon on the title bar and then click on the area
corresponding to the information that you need.

Charging the Battery
NOTE: With Dell™ ExpressCharge™, the AC adapter charges a completely discharged battery in approximately
1 hour with the computer turned off. Charge time is longer with the computer turned on. You can leave the battery in
the computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary,
the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery may
not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the
light flashes alternately green and orange. Disconnect
the computer from the electrical outlet and allow the computer and the battery to cool to room
temperature. Then connect the computer to an electrical outlet to continue charging the battery.
For more information about resolving problems with a battery, see "Power Problems" on page 96.

Replacing the Battery
CAUTION: Before performing these procedures, turn off the computer, disconnect the AC adapter from the
electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any
other external cables from the computer.
NOTICE: You must remove all external cables from the computer to avoid possible connector damage.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only
with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer; do not
use a battery from other computers.
NOTICE: If you choose to replace the battery with the computer in standby mode, you have up to 1 minute to
complete the battery replacement before the computer shuts down and loses any unsaved data.

Using a Battery

To remove the battery:
1 If the computer is connected to a docking device (docked), undock it. See the documentation that
came with your docking device for instructions.
2 Ensure that the computer is turned off or suspended in a power management mode.
3 Slide and hold the battery-bay latch release on the bottom of the computer, and then slide the battery
from the bay.

battery

battery-bay latch release

To replace the battery, follow the removal procedure in reverse order.

Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery discharges
during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the
Battery" on page 41) before you use it.

Using a Battery

Using CDs, DVDs, and Other Multimedia
Playing CDs or DVDs
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you
are not using the drive.

NOTICE: Do not move the computer while playing CDs or DVDs.
1 Press the eject button on the front of the drive.
2 Pull out the tray.

3 Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.
NOTE: If you use a module that shipped with another computer, you need to install the drivers and software
necessary to play DVDs or write data. For more information, see the Drivers and Utilities CD (the Drivers and
Utilities CD is optional and may not be available for your computer or in certain countries).
4 Push the tray back into the drive.

Using CDs, DVDs, and Other Multimedia

To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came
with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
A CD player includes the following basic buttons:
Play.
Move backward within the current track.
Pause.
Move forward within the current track.
Stop.
Go to the previous track.
Eject.
Go to the next track.

A DVD player includes the following basic buttons:
Stop.
Restart the current chapter.
Play.
Fast forward.
Pause.
Fast reverse.
Advance a single frame while in pause mode.
Go to the next title or chapter.
Continuously play the current title or chapter.
Go to the previous title or chapter.
Eject.

For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).

Using CDs, DVDs, and Other Multimedia

Adjusting the Volume
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
1 Click the Start button, point to All Programs (or Programs)→ Accessories→ Entertainment (or
Multimedia), and then click Volume Control.
2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up
or down to increase or decrease the volume.
For more information on volume control options, click Help in the Volume Control window.
The Volume Meter displays the current volume level, including mute, on your computer. Either click the
icon in the taskbar and select or deselect Disable On Screen Volume Meter, or press the volume
control buttons to enable or disable the Volume Meter on the screen.
1

3
1

volume icon

Volume Meter

mute icon

When the meter is enabled, adjust the volume with the volume control buttons or by pressing the
following keys:
•

Press to increase volume.

•

Press to decrease volume.

•

Press to mute volume.

For more information about QuickSet, right-click the

icon in the taskbar and click Help.

Adjusting the Picture
If an error message notifies you that the current resolution and color depth are using too much memory
and preventing DVD playback, adjust the display properties.

Microsoft® Windows® XP
1 Click the Start button and click Control Panel.
2 Under Pick a category, click Appearance and Themes.
Using CDs, DVDs, and Other Multimedia

3 Under Pick a task..., click Change the screen resolution.
4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to
1024 by 768 pixels.
5 Click the drop-down menu under Color quality, and then click Medium (16 bit).
6 Click OK.

1
1

Dell MediaDirect button

Using Dell Media Experience™ and Dell MediaDirect™
NOTE: Dell MediaDirect™ is optional and may not ship with your computer.
NOTE: Dell QuickSet is necessary for Dell MediaDirect to function. Changing or disabling QuickSet’s default
settings can limit Dell MediaDirect’s functionality. For more information about Dell QuickSet, see "Dell™ QuickSet
Features" on page 131.
Press the Dell MediaDirect button, located on the front of the computer, to launch either Dell Media
Experience or Dell MediaDirect.

If the computer is on or in standby mode
If you press the Dell MediaDirect button while the computer is on or in standby mode, either
Windows XP Media Center Manager or Dell Media Experience launches, depending on your system
setup.

If the computer is off or in hibernate mode
When your computer is off or in hibernate mode, you can press the Dell MediaDirect button to start the
computer and automatically launch the Dell MediaDirect application.
NOTICE: You cannot reinstall the Dell Media Experience or Dell MediaDirect feature if you voluntarily reformat the
hard drive. You will need the installation software to reinstall these media applications. Contact Dell for assistance.
See "Contacting Dell" on page 135.
46

Using CDs, DVDs, and Other Multimedia

1
1

Dell MediaDirect button

Dell MediaDirect and Dell Media Experience Help
The Dell media application on your computer provides help information. When you launch the media
application, click on the desktop icon for additional help.

Using the Dell MediaDirect™ Repair Utility CD or the Dell MediaDirect Reinstallation CD
Repair Utility CD

NOTE: In some cases, the repair utility is stored on the Drivers and Utilities CD rather than the Repair Utility CD, or
it may be available as a download.
Use the Repair Utility CD to repair Dell MediaDirect if:
•

•

Your computer is still equipped with the original
factory-installed hard drive but:
–

Dell MediaDirect is not working properly.

–

Dell MediaDirect fails to launch when you press the Dell MediaDirect button.

–

You need to reinstall the Microsoft® Windows® operating system.

You are receiving this kit with a new computer and you want to change the way your hard drive is
partitioned.
NOTICE: Do not change the way your hard drive is partitioned unless you are confident of what you are doing.

For more information about using the repair utility, see "Repairing Dell MediaDirect."
Reinstallation CD

Use the Reinstallation CD to reinstall Dell MediaDirect if you are receiving this kit in order to replace
your existing hard drive with a new drive. For more information, see "Reinstalling the Dell MediaDirect
Software."

Using CDs, DVDs, and Other Multimedia

Repairing Dell MediaDirect
NOTE: See "Repair Utility CD" to verify that you need to repair Dell MediaDirect rather than reinstall it. If you use
the Repair Utility CD when you should be reinstalling Dell MediaDirect, the process may not complete properly.
NOTE: In some cases, the repair utility is stored on the Drivers and Utilities CD rather than the Repair Utility CD, or
it may be available as a download.
To repair Dell MediaDirect on your hard drive:
1 Place the Repair Utility CD (or the Drivers and Utilities CD, if applicable) into the optical drive and
restart your computer.
2 Press the key as soon as the Dell logo screen appears to enter the boot menu.
3 Press the down-arrow key to highlight the first CD listing.
4 Press to boot from the CD.
NOTE: If you are using the Drivers and Utilities CD, type after you boot from the CD.
5 At the prompt, type cd \MD2 and press .
6 Type Repair and press .
The Dell MediaDirect repair utility opens. To use the utility to repair Dell MediaDirect:
1 Use the arrow keys to select OK and press .
2 When the Done message appears, remove the CD from the drive and press the power button to turn
off the computer.
You can now use the Dell MediaDirect button on your computer to launch Dell MediaDirect.

Reinstalling Dell MediaDirect
NOTE: See "Reinstallation CD" to verify that you need to reinstall Dell MediaDirect rather than repair it. If you use
the Reinstallation CD when you should be repairing Dell MediaDirect, the process may not complete properly.
Before you can reinstall the actual Dell MediaDirect software, you must prepare your hard drive for the
reinstallation. After replacing the hard drive, follow the instructions in "Preparing the Hard Drive for the
Dell MediaDirect Reinstallation" while you are installing the Windows XP operating system.
Once you have prepared your hard drive, you can reinstall your hardware drivers and software programs
(see the Dell Reinstall Guides at support.dell.com). Then follow the instructions in "Reinstalling the
Dell MediaDirect Software."
Preparing the Hard Drive for the Dell MediaDirect Reinstallation

While you are installing the Windows XP operating system, you must partition the hard drive so that
1308 MB of space is left unpartitioned and reserved for Dell MediaDirect.
NOTE: You can create a maximum of three partitions in addition to the unpartitioned space reserved for Dell
MediaDirect.

Using CDs, DVDs, and Other Multimedia

To create a partition on your hard drive:
1 Press the key to agree to the license agreement while you are installing Windows XP
2 When the setup partition window appears, use the arrow keys to select the unpartitioned space.
3 Type C to create a new partition using unpartitioned space.
NOTE: To create sufficient space for the Dell MediaDirect partition on your hard drive, you need to calculate the
partition size in megabytes (MB) by deducting 1308 from the total available space in MB on the hard drive.
4 Type the size in MB that you want to use for the new partition and press .
5 Use the arrow keys to select the partition that you created and press .
6 Select Format the partition by using the NTFS file system (Quick) and press .
7 Return to the Windows XP install guide to complete the installation of Windows XP. When you have
finished all of the steps in the Windows XP install guide and the desktop appears, you can reinstall the
Dell MediaDirect software.
Reinstalling the Dell MediaDirect Software

NOTE: See "Reinstallation CD" to verify that you need to reinstall Dell MediaDirect rather than repair it. If you use
the Reinstallation CD when you should be repairing Dell MediaDirect, the process may not complete properly.
NOTE: You must follow the instructions in "Preparing the Hard Drive for the Dell MediaDirect Reinstallation" prior to
reinstalling the Dell MediaDirect software or you will receive an error message when attempting to reinstall the
software. If you receive an error message, you need to install Windows XP again or purchase a third-party utility
that allows you to partition a single partitioned hard drive with an operating system installed on it.
To reinstall the Dell MediaDirect software:
1 Insert the Reinstallation CD into the optical drive.
The Dell MediaDirect™ window opens.
2 Press to reinstall Dell MediaDirect.
A message appears indicating that the reinstallation process is complete.
3 Remove the Reinstallation CD from the optical drive and press to exit the reinstallation
window.
4 Shut down the computer through the Start menu.
5 Use the Dell MediaDirect button on your computer to launch the Dell MediaDirect to complete the
reinstallation process.

Connecting Your Computer to a TV or Audio Device
NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not included with
your computer. Cables and TV/digital audio adapter cables are available for purchase from Dell.

Using CDs, DVDs, and Other Multimedia

Your computer has an S-video TV-out connector that, together with a standard S-video cable, a
composite video adapter cable, or a component video adapter cable (available from Dell), enable you to
connect the computer to a TV.
1

S-video TV-out connector

S-video connector

3
4
5

S-video TV-out connector

composite video adapter

composite video-output
connector

S-video connector

S/PDIF digital audio
connector

2
3
4
5
6

S-video TV-out connector

component video adapter

S/PDIF digital audio
connector

Pr (red) component videooutput connector

Pb (blue) component videooutput connector

Y (green) component videooutput connector

Using CDs, DVDs, and Other Multimedia

Your TV has either an S-video input connector, a composite video-input connector, or a component
video-input connector. Depending on what type of connector is available on your TV, you can use a
commercially available S-video cable, composite video cable, or component video cable to connect your
computer to your TV.
It is recommended that you connect video and audio cables to your computer in one of the following
combinations.
NOTE: See the diagrams at the beginning of each subsection to help you determine which method of connection
you should use.
•

S-video and standard audio

•

Composite video and standard audio

•

Component-out video and standard audio

When you finish connecting the video and audio cables between your computer and your TV, you must
enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on page 63 to
ensure that the computer recognizes and works properly with the TV. Additionally, if you are using
S/PDIF digital audio, see "Enabling S/PDIF Digital Audio" on page 62.

S-Video and Standard Audio

audio connector

S-video TV-out connector

Using CDs, DVDs, and Other Multimedia

1
2

standard S-video cable

standard audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.
NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the
TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF digital audio.
2 Plug one end of the S-video cable into the S-video output connector on the computer.
3 Plug the other end of the S-video cable into the S-video input connector on your TV.
4 Plug the single-connector end of the audio cable into the headphone connector on your computer.
5 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on
your TV or other audio device.
6 Turn on the TV and any audio device that you connected (if applicable), and then turn on the
computer.
7 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and
works properly with the TV.

Using CDs, DVDs, and Other Multimedia

S-Video and S/PDIF Digital Audio

S-video TV-out connector

composite video adapter

2
3
1

composite video adapter

S-video cable

S/PDIF digital audio cable

1 Turn off the computer and the TV and/or the audio device that you want to connect.
2 Connect the composite video adapter to the S-video TV-out connector on your computer.

Using CDs, DVDs, and Other Multimedia

3 Plug one end of the S-video cable into the S-video output connector on the composite video adapter.
2

composite video adapter

S-video cable

4 Plug the other end of the S-video cable into the S-video input connector on the TV.
5 Plug one end of the S/PDIF digital audio cable into the digital audio connector on the composite video
adapter cable.
1

composite video adapter

S/PDIF digital audio cable

6 Plug the other end of the S/PDIF digital audio cable into the audio input connector on your TV or
audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the
computer.
8 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and
works properly with the TV.

Using CDs, DVDs, and Other Multimedia

Composite Video and Standard Audio

audio input connector

S-video TV-out connector

composite video adapter

2
3

composite video adapter

composite video cable

standard audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the composite video adapter to the S-video TV-out connector on your computer.
3 Plug one end of the composite video cable into the composite video-output connector on the
composite video adapter.

Using CDs, DVDs, and Other Multimedia

1
2

composite video adapter

composite video cable

4 Plug the other end of the composite video cable into the composite video-input connector on the TV.
5 Plug the single-connector end of the audio cable into the headphone connector on the computer.
6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on
your TV or other audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the
computer.
8 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and
works properly with the TV.

Composite Video and S/PDIF Digital Audio

S-video TV-out connector

Using CDs, DVDs, and Other Multimedia

composite video adapter

2
3

composite video adapter

composite video cable

standard audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the composite video adapter to the S-video TV-out connector on the computer.
3 Plug one end of the composite video cable into the composite video-input connector on the composite
video adapter.
1
2

composite video adapter

composite video cable

4 Plug the other end of the composite video cable into the composite video-input connector on the TV.
5 Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the composite
video adapter.
1

composite video adapter

S/PDIF digital audio cable
Using CDs, DVDs, and Other Multimedia

6 Plug the other end of the digital audio cable into the S/PDIF input connector on your TV or other
audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the
computer.
8 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and
works properly with the TV.

Component Video and Standard Audio

S-video TV-out connector

component video adapter

Using CDs, DVDs, and Other Multimedia

component video cable

standard audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the component video adapter to the S-video TV-out connector on your computer.
3 Plug all three ends of the component video cable into the component video-output connectors on the
component video adapter. Make sure that the red, green, and blue colors of the cable match the
corresponding adapter ports.
1

component video adapter

component video cable

4 Plug all three connectors from the other end of the component video cable into the component videoinput connectors on the TV. Make sure that the red, green, and blue colors of the cable match the
colors of the TV input connectors.
5 Plug the single-connector end of the audio cable into the headphone connector on the computer.
6 Plug the two RCA connectors on the other end of the audio cable into the audio input connectors on
your TV or audio device.
7 Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on the
computer.
8 See "Enabling the Display Settings for a TV" on page 63 to ensure that the computer recognizes and
works properly with the TV.

Using CDs, DVDs, and Other Multimedia

Component Video and S/PDIF Digital Audio

S-video TV-out connector

component video adapter

Using CDs, DVDs, and Other Multimedia

component video cable

standard audio cable

1 Turn off the computer and the TV and/or audio device that you want to connect.
2 Connect the component video adapter to the S-video TV-out connector on the computer.
3 Plug all three ends of the component video cable into the component video-output connectors on the
component video adapter. Make sure that the red, green, and blue colors of the cable match the
corresponding adapter ports.
2
1

component video adapter

component video-output
connectors

component video cable

component video adapter

S/PDIF digital audio cable

Using CDs, DVDs, and Other Multimedia

Enabling S/PDIF Digital Audio

NOTE: Your DVD software may vary. Please review the setup instructions included with your DVD software.
If your computer has a DVD drive, you can enable digital audio for DVD playback.
1 Click Start, point to All Programs, and select the DVD application.
2 Insert a DVD into the DVD drive.
If the DVD begins playing, click the stop button.
3 Click the Settings option.
4 Click the DVD option.
5 Click the DVD Audio Setting icon.
6 Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the
SPDIF option.
7 Click the Back button once, and then click the Back button again to return to the main menu screen.
Enabling S/PDIF in the Windows Audio Driver

1 Double-click the speaker icon in the Windows notification area.
2 Click the Options menu and then click Advanced Controls.
3 Click Advanced.
4 Click S/PDIF Interface.
5 Click Close.
6 Click OK.

Configuring DVD Playback Using Headphones
If your computer has a DVD drive, you can enable digital audio for DVD playback.
NOTE: Your DVD software may vary. Please review the setup instructions included with your DVD software.
1 Click Start, point to All Programs, and select the DVD program.
2 Insert a DVD into the DVD drive.
If the DVD begins playing, click the stop button.
3 Click the Settings option.
4 Click the DVD option.
5 Click the DVD Audio Setting icon.
6 Click the arrows beside the Speaker Configuration setting to scroll through the options, and select the
Headphones option.
7 Click the arrows beside the Audio listening mode setting to scroll through the options, and select the
CL Headphone option.
62

Using CDs, DVDs, and Other Multimedia

8 Click the arrows beside the Dynamic range compression option to select the most suitable option.
9 Click the Back button once, and then click the Back button again to return to the main menu screen.

Enabling the Display Settings for a TV
Video Controller

NOTE: To ensure that the display options appear correctly, connect the TV to the computer before you enable the
display settings.

1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click Display and click the Settings tab.
3 Click Advanced.
4 Click the tab for your video card.
NOTE: To determine the type of video card installed in your computer, see the Windows Help and Support Center.
To access the Help and Support Center, click Start → Help and Support. Under Pick a Task, click Use Tools to view
your computer information and diagnose problems. Then, under My Computer Information, select Hardware.

5 In the display devices section, select the appropriate option for using either a single display or multiple
displays, ensuring that the display settings are correct for your selection.

Using CDs, DVDs, and Other Multimedia

Using ExpressCards
ExpressCard Types
See "Specifications" on page 157 for information on supported ExpressCards.
NOTE: An ExpressCard is not a bootable device.

ExpressCard Blanks
Your computer shipped with a plastic blank installed in the ExpressCard slot. Blanks protect unused
slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the
slot; blanks from other computers may not fit your computer. To remove the blank, see "Removing
an ExpressCard or Blank" on page 66.

Installing an ExpressCard
You can install an ExpressCard in the computer while the computer is running. The computer
automatically detects the card.
ExpressCards are generally marked with a symbol (such as a triangle or an arrow) or a label to
indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card
orientation is not clear, see the documentation that came with the card.
NOTE: The ExpressCard slot does NOT support PC cards. See the illustration below to view supported cards.

1
1

supported card types (Express Cards)

2
2

unsupported card type (PCMCIA)

Using ExpressCards

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
To install an ExpressCard:
1 Hold the card with the top side of the card facing up. The latch may need to be in the "in" position
before you insert the card.
2 Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.

ExpressCard

The computer recognizes the ExpressCard and automatically loads the appropriate device driver. If the
configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came
with the ExpressCard.

Removing an ExpressCard or Blank
NOTICE: Use the ExpressCard configuration utility (click the
icon in the taskbar) to select a card and stop it
from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you
could lose data.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to
pop the latch out, and then a second time to pop the card out.

Using ExpressCards

Save a blank to use when no ExpressCard is installed in a slot. Blanks protect unused slots from dust and
other particles.

release button

ExpressCard

Media Memory Card Types
The 5-in-1 media memory card reader provides a fast and convenient way to view and share digital
photos, music, and videos stored on a memory card.
NOTE: A media memory card is not a bootable device.
The 5-in-1 media memory card reader reads the following media memory cards:
•

Secure Digital (SD) card/SDIO

•

MultiMediaCard (MMC)

•

Memory Stick

•

Memory Stick PRO

•

xD-Picture Card

Media Memory Card Blanks
Your computer shipped with a plastic blank installed in the 5-in-1 media memory card slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no card is installed in the
slot; blanks from other computers may not fit your computer.
To remove the blank, see "Removing an ExpressCard or Blank" on page 66.
Using ExpressCards

Installing a Media Memory Card
You can install a media memory card in the computer while the computer is running. The computer
automatically detects the card.
Media memory cards are generally marked with a symbol (such as a triangle or an arrow) or a label to
indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card
orientation is not clear, see the documentation that came with the card.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
To install a media memory card:
1 Hold the card with the top side of the card facing up.
2 Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and try again.

5-in-1 media memory card
slot

media memory card

The computer recognizes the media memory card and automatically loads the appropriate device driver.
If the configuration program tells you to load the manufacturer's drivers, use the CD that came with the
media memory card, if applicable.

Using ExpressCards

Removing a Media Memory Card or Blank
NOTICE: Use the media memory card configuration utility (click the
icon in the taskbar) to select a card and
stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration
utility, you could lose data.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
Press the card in to release and remove the card or blank.
Save the blank to use when no media memory card is installed in the slot. Blanks protect unused slots
from dust and other particles.

Using ExpressCards

Setting Up a Network
Physically Connecting to a Network or Broadband Modem
Before you connect your computer to a network that is not wireless, the computer must have a
network adapter installed and a network cable connected to it.
To connect a network cable:
1 Connect the network cable to the network adapter connector on the right side of your computer.
NOTE: Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it is
securely attached.
2 Connect the other end of the network cable to a network connection device or a network wall
connector.
NOTE: Do not use a network cable with a telephone wall connector.

Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1 Click the Start button, point to Programs→ Accessories→ Communications, and then click
Network Setup Wizard.
2 On the welcome screen, click Next.

Setting Up a Network

3 Click Checklist for creating a network.
NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP Service Pack 2 (SP2).

4 Complete the checklist.
5 Return to the Network Setup Wizard and follow the instructions on the screen.

Wireless Local Area Network (WLAN)
A WLAN is a series of interconnected computers that communicate with each other over the air waves
rather than through a network cable connected to each computer. In a WLAN, a radio communications
device called an access point or wireless router connects network computers and provides network access.
The access point or wireless router and the wireless network card in the computer communicate by
broadcasting data from their antennas over the air waves.

What You Need to Establish a WLAN Connection
Before you can set up a WLAN, you need:
•

High-speed (broadband) Internet access (such as cable or DSL)

•

A broadband modem that is connected and working

•

A wireless router or access point

•

A wireless network card for each computer that you want to connect to your WLAN

•

A network cable with the network (RJ-45) connector

Checking Your Wireless Network Card
Depending on what you selected when you purchased your computer, the computer has a variety of
configurations. To confirm that your computer has a wireless network card and to determine the type of
card, use one of the following:
•

The Start button and the Connect To option

•

Your order confirmation

Start Button and Connect To Option

1 Click the Start button.
2 Point to Connect To, and then click Show all connections.
If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have
a wireless network card.

Setting Up a Network

If Wireless Network Connection appears, you have a wireless network card. To view detailed information
about the wireless network card:
1 Right-click Wireless Network Connection.
2 Click Properties. The Wireless Network Connection Properties window appears. The wireless network
card’s name and model number are listed on the General tab.
NOTE: If your computer is set to the Classic Start menu option, you can view network connections by clicking the
Start button, pointing to Settings, and then pointing to Network Connections. If Wireless Network Connection does
not appear, you may not have a wireless network card.

Order Confirmation

The order confirmation that you received when you ordered your computer lists the hardware and
software that shipped with your computer.

Setting Up a New WLAN
Connecting a Wireless Router and a Broadband Modem

1 Contact your Internet service provider (ISP) to obtain specific information about the connection
requirements for your broadband modem.
2 Ensure that you have wired Internet access through your broadband modem before you attempt to set
up a wireless Internet connection. See "Physically Connecting to a Network or Broadband Modem" on
page 71.
3 Install any software required for your wireless router. Your wireless router may have been shipped with
an installation CD. Such CDs usually contain installation and troubleshooting information. Install the
required software according to the manufacturer's instructions.
4 Shut down your computer and any other wireless-enabled computers in the vicinity through the Start
menu.
5 Disconnect your broadband modem power cable from the electrical outlet.
6 Disconnect the network cable from the computer and the modem.
NOTE: Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the
network setup.
7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected
to the router.
8 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem.
9 Connect the other end of the network cable into the Internet network (RJ-45) connector on the
unpowered wireless router.
10 Ensure that no network or USB cables, other than the network cable connecting the modem and the
wireless router, are connected to the broadband modem.
NOTE: Restart your wireless equipment in the order described below to prevent a potential connection failure.
Setting Up a Network

11 Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem to
stabilize. After 2 minutes, proceed to step 12.
12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After
2 minutes, proceed to the step 13.
13 Start your computer and wait until the boot process completes.
14 See the documentation that came with your wireless router to do the following in order to set up the
wireless router:
•

Establish communication between your computer and your wireless router.

•

Configure your wireless router to communicate with your broadband router.

•

Find out your wireless router’s broadcast name. The technical term for the name of your router’s
broadcast name is Service Set Identifier (SSID) or network name.

15 If necessary, configure your wireless network card to connect to the wireless network. See "Connecting
to a Wireless Local Area Network" on page 74.

Connecting to a Wireless Local Area Network
NOTE: Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area
Network (WLAN)" on page 72.
NOTE: The following networking instructions do not apply to internal cards with Bluetooth® wireless technology
or mobile broadband networks.
This section provides general procedures for connecting to a network via wireless technology. Specific
network names and configuration details vary. See "Wireless Local Area Network (WLAN)" on page 72
for more information about how to prepare for connecting your computer to a WLAN.
Your wireless network card requires specific software and drivers for connecting to a network. The
software is already installed.
NOTE: If the software is removed or corrupted, follow the instructions in the user documentation for your wireless
network card. Verify the type of wireless network card installed in your computer and then search for that name on
the Dell Support website at support.dell.com. For information on the type of wireless network card that is installed
in your computer, see "Checking Your Wireless Network Card" on page 72.
Determining the Wireless Network Device Manager

Depending on the software installed on your computer, different wireless configuration utilities may
manage your network devices:

•

Your wireless network card’s configuration utility

•

The Windows XP operating system

Setting Up a Network

To determine which wireless configuration utility is managing your wireless network card:
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click Network Connections.
3 Right-click the Wireless Network Connection icon, and then click View Available Wireless Networks.
If the Choose a wireless network window states Windows cannot configure this connection, the wireless
network card’s configuration utility is managing the wireless network card.
If the Choose a wireless network window states Click an item in the list below to connect to a wireless
network in range or to get more information, the Windows XP operating system is managing the
wireless network card.
For specific information about the wireless configuration utility installed on your computer, see your
wireless network documentation in the Windows Help and Support Center.
To access the Help and Support Center:
1 Click the Start button and click Help and Support.
2 Under Pick a Help topic, click Dell User and System Guides.
3 Under Device Guides, select the documentation for your wireless network card.
Completing the Connection to the WLAN

When you turn on your computer and a network (for which your computer is not configured) is detected
in the area, a pop-up appears near the wireless communications icon in the notification area (in the
lower-right corner of the Windows desktop).
Follow the instructions provided in any utility prompts that appear on your screen.
Once you have configured your computer for the wireless network that you selected, another pop-up
notifies you that your computer is connected to that network.
Thereafter, whenever you log on to your computer within the range of the wireless network that you
selected, the same pop-up notifies you of the wireless network connection.
NOTE: If you select a secure network, you must enter a WEP or WPA key when prompted. Network security
settings are unique to your network. Dell cannot provide this information.
NOTE: Your computer can take up to 1 minute to connect to the network.

Enabling/Disabling the Wireless Network Card
NOTE: If you are unable to connect to a wireless network, ensure that you have all the components for
establishing a WLAN (see "What You Need to Establish a WLAN Connection" on page 72), and then verify that your
wireless network card is enabled by pressing .
You can turn your computer’s wireless networking function on and off by pressing the key
combination. If the wireless networking function is turned on, press to disable it. If the
wireless networking function is turned off, press to enable it.

Setting Up a Network

Monitoring the Status of Wireless Network Connections Through Dell™ QuickSet
The wireless activity indicator provides an easy way to monitor the status of your computer’s wireless
devices. Right-click the Dell QuickSet icon in your taskbar to select or deselect Wireless Activity
Indicator Off to turn the wireless activity indicator on or off.
The wireless activity indicator indicates whether your computer’s wireless devices are enabled or
disabled. When you turn the wireless networking function on or off, the wireless activity indicator
changes to display the status.
For more information about the wireless activity indicator, see the Dell QuickSet Help file. For
information about QuickSet and how to access the Dell QuickSet Help file, see "Dell™ QuickSet
Features" on page 131.

Mobile Broadband or Wireless Wide Area Network (WWAN)
Much like a WLAN, a Mobile Broadband network (also known as a WWAN) is a series of interconnected
computers that communicate with each other through wireless technology. However, a Mobile
Broadband network uses cellular technology and therefore provides Internet access in the same varied
locations from which cellular telephone service is available. Your computer can maintain the Mobile
Broadband network connection regardless of its physical location, as long as the computer remains in the
service area of your cellular service provider.

What You Need to Establish a Mobile Broadband Network Connection
NOTE: Depending on your computer, you can use either a Mobile Broadband ExpressCard or Mini-Card, but not
both, to establish a Mobile Broadband network connection.
To set up a Mobile Broadband network connection, you need:
•

A Mobile Broadband ExpressCard or Mini-Card (depending on your computer’s configuration)
For instructions on using ExpressCards, see "Using ExpressCards" on page 65.

•

The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card
when you purchased your computer, or on the CD that accompanied your card if purchased separately
from your computer)
If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility
user’s guide for instructions. The user’s guide is available through the Windows Help and Support
Center (or on the CD that accompanied your card if you purchased it separately from your computer).
To access the Help and Support Center, see "Windows Help and Support Center" on page 13.

Connecting to a Mobile Broadband Network
NOTE: These instructions only apply to Mobile Broadband ExpressCards or Mini-Cards. They do not apply to
internal cards with Bluetooth® wireless technology or WLAN Mini-Cards.

Setting Up a Network

NOTE: Before you connect to the Internet, you must activate mobile broadband service through your cellular
service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility,
see the user's guide available through the Windows Help and Support Center. To access the Help and Support
Center, see "Windows Help and Support Center" on page 13. The user's guide is also available on the Dell Support
website at support.dell.com and on the CD included with your Mobile Broadband card if you purchased the card
separately from your computer.
Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network
connection to the Internet:
1 Click the Dell Mobile Broadband Card Utility icon,

, in the Windows taskbar, to run the utility.

2 Click Connect.
NOTE: The Connect button changes to the Disconnect button.
3 Follow the instructions on the screen to manage the network connection with the utility.

Bluetooth Network
Setting up your Bluetooth Connection
Bluetooth-equipped systems will display the Bluetooth icon in the system tray. If you have Bluetooth,
double-click on the Bluetooth icon. Depending on the Bluetooth software on your computer you may be
required to follow a number of steps that the Bluetooth software will guide you through in order to
complete your Bluetooth setup. This procedure will take approximately 5 minutes or less. Upon
completion your system will be ready to establish and use Bluetooth connections. If after double-clicking
the Bluetooth icon you are not prompted by the Bluetooth software to follow a series of steps, then your
Bluetooth system is already fully configured and ready to use.

Connecting to a Bluetooth Network
Systems that are equipped with a Bluetooth internal card may connect to other Bluetooth devices such
as keyboards and mice, stereo headsets, cameras, PDAs, and printers. This requires a few simple steps to
establish a connection to the device. These steps vary depending on the Bluetooth software on your
computer. For details on establishing Bluetooth connections please open your Bluetooth software by
double-clicking on the Bluetooth icon in the system tray. Select Help on the main menu for a detailed
description of how to use your Bluetooth internal networking card.

Setting Up a Network

Securing Your Computer
Security Cable Lock
NOTE: Your computer does not ship with a security cable lock.
A security cable lock is a commercially available antitheft device. To use the lock, attach it to the
security cable slot on your Dell™ computer. For more information, see the instructions included
with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your
computer.

Passwords
Passwords prevent unauthorized access to your computer. When you first start your computer, you
must assign a primary password at the prompt. If you do not enter a password within 2 minutes, the
computer returns to its previous operating state.
When using passwords, observe the following guidelines:
•

Choose a password that you can remember, but not one that is easy to guess. For example, do not
use the names of family members or pets for passwords.

•

It is recommended that you do not write down your password. If you do write it down, however,
ensure that the password is stored in a secure place.

Securing Your Computer

•

Do not share your password with other people.

•

Ensure that people are not watching you when you type your password.
NOTICE: Passwords provide a high level of security for data in your computer or hard drive. However, they are not
foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data
encryption programs, or PC Cards (or Mini-Cards) with encryption features.

To add or change passwords, access User Accounts from the Control Panel.
If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 135). For your
protection, Dell technical support staff will ask you for proof of your identity to ensure that only an
authorized person can use the computer.

Computer Tracking Software
Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is
optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales
representative for information about this security feature.
NOTE: Computer tracking software may not be available in certain countries.
NOTE: If you have computer tracking software and your computer is lost or stolen, you must contact the company
that provides the tracking service to report the missing computer.

If Your Computer Is Lost or Stolen
•

Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your
description of the computer. Ask that a case number be assigned and write down the number, along
with the name, address, and phone number of the law enforcement agency. If possible, obtain the
name of the investigating officer.
NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not
know, call a law enforcement agency where you live.

•

If the computer belongs to a company, notify the security office of the company.

•

Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the
case number, and the name, address, and phone number of the law enforcement agency to which you
reported the missing computer. If possible, give the name of the investigating officer.

The Dell customer service representative will log your report under the computer Service Tag and record
the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service
Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get
the phone number and address of the caller. Dell will then contact the law enforcement agency to which
you reported the missing computer.

Securing Your Computer

Troubleshooting
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of software and hardware
updates for your computer. The service is free and can be customized for content, format, and how
frequently you receive notifications.
To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.

When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Lockups and Software
Problems" on page 93 and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell computers.
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also
known as the ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell. See "Contacting Dell" on page 135.
1 Shut down the computer.
2 Connect the computer to an electrical outlet.

Troubleshooting

3 Diagnostics can be invoked one of two ways:
a

Turn on the computer. When the DELL™ logo appears, press immediately. Select
Diagnostics from the boot menu and press .
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft® Windows® desktop. Then shut down your computer and try again.

Press and hold the key while powering the system on.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell
Diagnostics from the Drivers and Utilities CD.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board,
keyboard, hard drive, and display.
•

During the assessment, answer any questions that appear.

•

If a failure is detected, the computer stops and beeps. To stop the assessment and restart the
computer, press ; to continue to the next test, press ; to retest the component that
failed, press .

•

If failures are detected during the Pre-boot System Assessment, write down the error code(s) and
contact Dell.

If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell
Diagnostic Utility Partition. Press any key to continue.
4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Starting the Dell Diagnostics From the Drivers and Utilities CD
1 Insert the Drivers and Utilities CD.
2 Shut down and restart the computer.
When the DELL logo appears, press immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows
desktop. Then shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots
according to the devices specified in the system setup program.

3 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press .
4 Select the Boot from CD-ROM option from the menu that appears and press .
5 Type 1 to start the ResourceCD menu and press to proceed.
6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select
the version appropriate for your computer.
7 When the Dell Diagnostics Main Menu appears, select the test you want to run.

Troubleshooting

Dell Diagnostics Main Menu
1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option
you want.
Option

Function

Express Test

Performs a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.

Extended Test

Performs a thorough check of devices. This test typically
takes 1 hour or more and requires you to answer
questions periodically.

Custom Test

Tests a specific device. You can customize the tests you
want to run.

Symptom Tree

Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.

2 If a problem is encountered during a test, a message appears with an error code and a description of the
problem. Write down the error code and problem description and follow the instructions on the
screen.
If you cannot resolve the error condition, contact Dell.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.

3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in
the following table for more information.
Tab

Function

Results

Displays the results of the test and any error conditions
encountered.

Errors

Displays error conditions encountered, error codes, and
the problem description.

Help

Describes the test and may indicate requirements for
running the test.

Troubleshooting

Tab

Function

Configuration

Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from the system setup program, memory,
and various internal tests, and it displays the information
in the device list in the left pane of the screen. The
device list may not display the names of all the
components installed on your computer or all devices
attached to your computer.

Parameters

Allows you to customize the test by changing the test
settings.

4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities
CD, remove the CD.
5 When the tests are completed, close the test screen to return to the Main Menu screen. To exit the
Dell Diagnostics and restart the computer, close the Main Menu screen.

Dell Support Utility
The Dell Support Utility is installed on your computer and available from the Dell Support icon on the
taskbar or from the Start button. Use this support utility for self-support information, software updates,
and health scans of your computing environment.

Accessing the Dell Support Utility
Access the Dell Support Utility from the Dell Support icon on the taskbar or from the Start menu.
If the Dell Support icon does not appear in your taskbar:
1 Click the Start button and point to All Programs.
2 Click Dell Support and point to Dell Support Settings.
3 Ensure that the Show icon on the taskbar option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download
the software.

The Dell Support Utility is customized for your computing environment.
The Dell Support icon in the taskbar functions differently when you click, double-click, or right-click the
icon.

Troubleshooting

Clicking the Dell Support Icon
Click or right-click the

icon to perform the following tasks:

•

Check your computing environment

•

View the Dell Support Utility settings

•

Access the help file for the Dell Support Utility

•

View frequently asked questions

•

Learn more about the Dell Support Utility

•

Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon
Double-click the
icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell
Support screen.

Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My

Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software
to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TE S T T H E D R I V E —

•

Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

•

Insert a bootable floppy disk and restart the computer.

C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 167.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — (See "Resolving Software and Hardware Incompatibilities"

on page 103.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 81.

CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Troubleshooting

Problems writing to a CD/DVD-RW drive
C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C — See "Power

Management Modes" on page 39 for information on standby mode.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software.

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3 Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound
•

Ensure that the sound is not caused by the program that is running.

•

Ensure that the disk or disc is inserted properly.

Hard drive problems
A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating
system from starting. Try allowing the computer to return to room temperature before turning it on.
RUN CHECK DISK —

1 Click the Start button and click My Computer.
2 Right-click Local Disk C:.
3 Click Properties.
4 Click the Tools tab.
5 Under Error-checking, click Check Now.
6 Click Scan for and attempt recovery of bad sectors.
7 Click Start.

E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to
a digital telephone network.

Troubleshooting

C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail

attachments:
1 In Outlook Express, click Tools, click Options, and then click Security.
2 Click Do not allow attachments to remove the checkmark.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE JACK
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
USE A DIFFERENT TELEPHONE LINE

•

Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)

•

Ensure that you hear a click when you insert the telephone line connector into the modem.

•

Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

•

If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.
If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs and then click
Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem
Helper is not available on certain computers.)
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —

1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet
provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark
next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet
service provider.
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently

Troubleshooting

Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
If the message is not listed, see the documentation for the operating system or the program that was
running when the message appeared.
A U X I L I A R Y D E V I C E F A I L U R E — The touch pad, track stick, or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If
the problem persists, contact Dell. See "Contacting Dell" on page 135.
B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in the
proper place, and used the correct pathname.
C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the microprocessor has failed. Contact
Dell. See "Contacting Dell" on page 135.
C D D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer. See

"Drive Problems" on page 85.
D A T A E R R O R — The hard drive cannot read the data. See "Drive Problems" on page 85.
D E C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules and, if necessary, replace them. See "Optical Drives" on page 114.
D I S K C : F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the hard drive tests in the Dell

Diagnostics. See "Dell Diagnostics" on page 81.
D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard
drive in the hard drive bay. See "Hard Drive" on page 111.
E R R O R R E A D I N G P C M C I A C A R D — The computer cannot identify the ExpressCard. Reinsert the card or

try another card. See "Using ExpressCards" on page 65.
E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in NVRAM does not match
the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. See
"Contacting Dell" on page 135.
T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying to copy is
too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger
capacity disk.
A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not use these

characters in filenames.
G A T E A 2 0 F A I L U R E — A memory module may be loose. Reinstall the memory modules and, if necessary,

replace them. See "Optical Drives" on page 114.
G E N E R A L F A I L U R E — The operating system is unable to carry out the command. The message is usually

followed by specific information—for example, Printer out of paper. Take the appropriate
action.

Troubleshooting

H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the drive type. Shut down the
computer, remove the hard drive (see "Hard Drive" on page 111), and boot the computer from a CD.
Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk
Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 81).
H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 111), and boot the
computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If
the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 81).
H A R D - D I S K D R I V E F A I L U R E — The hard drive does not respond to commands from the computer. Shut
down the computer, remove the hard drive (see "Hard Drive" on page 111), and boot the computer from
a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics"
on page 81).
H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove
the hard drive (see "Hard Drive" on page 111), and boot the computer from a CD. Then shut down the
computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive.
Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 81).
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable CD. Insert a

bootable CD.
I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M — The system configuration
information does not match the hardware configuration. The message is most likely to occur after a
memory module is installed. Correct the appropriate options in the system setup program (see "Using
the System Setup Program" on page 165).
K E Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 81).
K E Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 81).
K E Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cable connection. Run the Keyboard
Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 81).
K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the cable connection. Restart
the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test
in the Dell Diagnostics (see "Dell Diagnostics" on page 81).
L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I R E C T — Dell MediaDirect cannot verify the Digital
Rights Management (DRM) restrictions on the file, so the file cannot be played. See "Dell MediaDirect
problems" on page 94.
M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be
faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Optical
Drives" on page 114).

Troubleshooting

M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating
system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try
to run the program again. If the error message still appears, see the software documentation.
M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be
faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Optical
Drives" on page 114).
M E M O R Y D O U B L E W O R D L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module
may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see
"Optical Drives" on page 114).
M E M O R Y O D D / E V E N L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may
be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see
"Optical Drives" on page 114).
M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be
faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Optical
Drives" on page 114).
N O B O O T D E V I C E A V A I L A B L E — The computer cannot find the hard drive. If the hard drive is your boot
device, ensure that the drive is installed, properly seated, and partitioned as a boot device.
N O B O O T S E C T O R O N H A R D D R I V E — The operating system may be corrupted. Contact Dell. See

"Contacting Dell" on page 135.
N O T I M E R T I C K I N T E R R U P T — A chip on the system board may be malfunctioning. Run the System Set
tests in the Dell Diagnostics (see "Dell Diagnostics" on page 81).
N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N — You have too many
programs open. Close all windows and open the program that you want to use.
O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see "Hard Drive" on page 111). If the problem
persists, contact Dell. See "Contacting Dell" on page 135.
O P T I O N A L R O M B A D C H E C K S U M — The optional ROM apparently failed. Contact Dell. See "Contacting

Dell" on page 135.
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential
file. Remove and then reinstall the program.

1 Click the Start button and click Control Panel.
2 Click Add or Remove Programs.
3 Select the program you want to remove.
4 Click Remove or Change/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.

Troubleshooting

S E C T O R N O T F O U N D — The operating system cannot locate a sector on the hard drive. You may have a
defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the
file structure on the hard drive. See the Windows Help and Support Center for instructions. To access
the Help and Support Center, see "Windows Help and Support Center" on page 13. If a large number of
sectors are defective, back up the data (if possible), and then reformat the hard drive.
S E E K E R R O R — The operating system cannot find a specific track on the hard drive.
S H U T D O W N F A I L U R E — A chip on the system board may be malfunctioning. Run the System Set tests in
the Dell Diagnostics (see page 81).
T I M E - O F - D A Y C L O C K L O S T P O W E R — System configuration settings are corrupted. Connect your computer
to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the
system setup program. Then immediately exit the program. See "Using the System Setup Program" on
page 165. If the message reappears, contact Dell. See "Contacting Dell" on page 135.
T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may
require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem
persists, contact Dell. See "Contacting Dell" on page 135.
T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time or date stored in the system
setup program does not match the system clock. Correct the settings for the Date and Time options. See
"Using the System Setup Program" on page 165.
T I M E R C H I P C O U N T E R 2 F A I L E D — A chip on the system board may be malfunctioning. Run the System
Set tests in the Dell Diagnostics. See "Dell Diagnostics" on page 81.
U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may be malfunctioning, or a
memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the
Dell Diagnostics. See "Dell Diagnostics" on page 81.
X:\ IS NOT ACCESSIBLE.

T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again.

W A R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W — The battery is running out of charge. Replace the battery, or
connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the
computer.

ExpressCard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: The ExpressCard slot does not support PC cards.
C H E C K T H E E X P R E S S C A R D — Ensure that the ExpressCard is properly inserted into the connector.
E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S — Double-click the Safely Remove Hardware icon

in the Windows taskbar. Ensure that the card is listed.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D E X P R E S S C A R D — Contact Dell. See "Contacting Dell" on

page 135.

Troubleshooting

I F Y O U H A V E P R O B L E M S W I T H A N E X P R E S S C A R D N O T P R O V I D E D B Y D E L L — Contact the ExpressCard

manufacturer.

IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E N S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y W I N D O W S —

1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
If your IEEE 1394 device is listed, Windows recognizes the device.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D IEEE 1394 D E V I C E — Contact Dell or the IEEE 1394 device
manufacturer. See "Contacting Dell" on page 135.
I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y D E L L — Contact Dell or the IEEE 1394
device manufacturer. See "Contacting Dell" on page 135.
E N S U R E T H A T T H E IEEE 1394 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E C O N N E C T O R

Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you
attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer. Disconnect the keyboard cable and check it for

damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —

1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows desktop, click the Start button, point to All Programs→ Accessories, and then
click Notepad.
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.

Troubleshooting

TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E E X T E R N A L K E Y B O A R D , C H E C K T H E I N T E G R A T E D K E Y B O A R D —

1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to All Programs→ Accessories, and click
Notepad.
5 Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell. See "Contacting Dell" on page 135.
R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S — Run the PC-AT Compatible Keyboards tests in the Dell
Diagnostics. See "Dell Diagnostics" on page 81. If the tests indicate a defective external keyboard,
contact Dell. See "Contacting Dell" on page 135.

Unexpected characters
D I S A B L E T H E N U M E R I C K E Y P A D — Press to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET

The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

A program stops responding or crashes repeatedly
END THE PROGRAM —

1 Press simultaneously.
2 Click the Applications tab and select the program that is no longer responding.
3 Click End Task.
NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen.

Troubleshooting

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program. Software
usually includes installation instructions in its documentation or on a floppy disk or CD.

A program is designed for an earlier Microsoft® Windows® operating system
R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — The Program Compatibility Wizard configures a program
so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility
Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.

A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

Dell MediaDirect problems
C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I O N — Click the question mark icon at the bottom

of the Dell MediaDirect screen to access Help.
TO P L A Y M O V I E S W I T H D E L L M E D I A D I R E C T , Y O U M U S T H A V E A D V D D R I V E A N D T H E D E L L D V D P L A Y E R — If

you purchased a DVD drive with your computer, this software should already be installed.
V I D E O Q U A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option. This feature takes
advantage of the special processing in some graphics cards to reduce processor requirements when
playing DVDs and certain types of video files.
C A N N O T P L A Y S O M E M E D I A F I L E S — Because Dell MediaDirect provides access to media files outside the
Windows XP operating system environment, access to licensed content is restricted. Licensed content is
digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect
environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music
and video files have a lock icon next to them. You can access licensed files in the Windows XP operating
system environment.
ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT —

Click EagleVision to use a video enhancement technology that detects video content and dynamically
adjusts the brightness/contrast/saturation ratios.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell
for assistance. See "Contacting Dell" on page 135.

Troubleshooting

Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —

•

Ensure that the program is compatible with the operating system installed on your computer.

•

Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.

•

Ensure that the program is installed and configured properly.

•

Verify that the device drivers do not conflict with the program.

•

If necessary, uninstall and then reinstall the program.

BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
S A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N U
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently

receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
R U N T H E D E L L D I A G N O S T I C S — If all tests run successfully, the error condition is related to a software
problem. See "Dell Diagnostics" on page 81.

Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

•

Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.

•

See the software documentation for minimum memory requirements. If necessary, install additional
memory. See "Optical Drives" on page 114.

•

Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See "Optical Drives" on page 114.

•

Run the Dell Diagnostics. See "Dell Diagnostics" on page 81.

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

•

Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Optical Drives" on page 114).

•

Ensure that you are following the memory installation guidelines. See "Optical Drives" on page 114.

•

Run the Dell Diagnostics. See "Dell Diagnostics" on page 81.

Troubleshooting

Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is firmly inserted into both the
network connector on the side of the computer and the network port or device.
C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — No light indicates that no network

communication exists. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
C H E C K Y O U R N E T W O R K S E T T I N G S — Contact your network administrator or the person who set up your
network to verify that your network settings are correct and that the network is functioning.

Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power
light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the
light is off, press the power button to turn on the computer.

NOTE: For information on standby mode, see "Power Management Modes" on page 39.
C H A R G E T H E B A T T E R Y — The battery charge may be depleted.

1 Reinstall the battery.
2 Use the AC adapter to connect the computer to an electrical outlet.
3 Turn on the computer.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how
often the battery is used and the conditions under which it is used, you may need to purchase a new battery during
the life of your computer.
C H E C K T H E B A T T E R Y S T A T U S L I G H T — If the battery status light flashes orange or is a steady orange the
battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the
computer, disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See
"Contacting Dell" on page 135.
C H E C K T H E B A T T E R Y T E M P E R A T U R E — If the battery temperature is below 0°C (32°F), the computer will

not start up.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.

Troubleshooting

C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,

ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power
strips, and the extension cable to verify that the computer turns on.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other

appliances.
A D J U S T T H E P O W E R P R O P E R T I E S — See "Power Management Modes" on page 39.
R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank,
reinstall the memory modules (see "Optical Drives" on page 114).

Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —

•

See the printer documentation for cable connection information.

•

Ensure that the printer cables are securely connected to the printer and the computer.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S —

1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following
port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following
port(s): setting is USB.
R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions

Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshooting

information.

Troubleshooting

C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting

information.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —

•

See the scanner documentation for cable connection information.

•

Ensure that the scanner cables are securely connected to the scanner and the computer.

VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S —

1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.

Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

No sound from integrated speakers
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume,
bass, or treble controls to eliminate distortion.
A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press to disable (mute) or reenable

the integrated speakers.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 101.

No sound from external speakers
E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with
the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate
distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
D I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers is automatically
disabled when headphones are connected to the computer’s front-panel headphone connector.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check

for interference.
98

Troubleshooting

R E I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Drivers and Utilities" on page 101.
R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 81.

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening
to MP3 songs, ensure that you did not turn the player volume down or off.

No sound from headphones
C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely inserted into
the headphone connector (see "audio connectors" on page 20).
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Touch Pad or Mouse Problems
CHECK THE TOUCH PAD SETTINGS —

1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2 Click Mouse.
3 Try adjusting the settings.
C H E C K T H E M O U S E C A B L E — Shut down the computer. Disconnect the mouse cable, check it for damage,
and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —

1 Shut down the computer.
2 Disconnect the mouse.
3 Turn on the computer.
4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities" on page 101.

Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.

Troubleshooting

C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another

device, such as a lamp.
C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,

ensure that the light is on.
C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power

strips, and the extension cable to verify that the computer turns on.
A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in the Windows Help and Support
Center. To access the Help and Support Center, see "Windows Help and Support Center" on page 13.
S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press to
switch the video image to the display.

If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — Press and the up- or down-arrow key
M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker
system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer
or external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other

appliances.
R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can cause poor

picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS —

1 Click the Start button and then click Control Panel.
2 Click Appearance and Themes.
3 Click the area you want to change or click the Display icon.
4 Try different settings for Color quality and Screen resolution.
S E E "E R R O R M E S S A G E S " — If an error message appears, see "Error Messages" on page 88.

If only part of the display is readable
CONNECT AN EXTERNAL MONITOR —

1 Shut down your computer and connect an external monitor to the computer.
2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell.
See "Contacting Dell" on page 135.

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Troubleshooting

Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a
driver program.
A driver acts like a translator between the device and any other programs that use the device. Each device
has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer.
Ensure that you are installing software appropriate for your operating system.
Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You
may need to install drivers if you:
•

Upgrade your operating system.

•

Reinstall your operating system.

•

Connect or install a new device.

Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your problem
and, if necessary, update the driver.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the
device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new
driver. See "Reinstalling Drivers and Utilities" on page 101.

Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers
for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.
NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

Troubleshooting

101

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver
Rollback to replace the driver with the previously installed version.
1 Click the Start button and click Control Panel.
2 Under Pick a Category, click Performance and Maintenance.
3 Click System.
4 In the System Properties window, click the Hardware tab.
5 Click Device Manager.
6 Right-click the device for which the new driver was installed and click Properties.
7 Click the Drivers tab.
8 Click Roll Back Driver.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities CD

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.
If using Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 102) or System
Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD.
1 Save and close any open files, and exit any open programs.
2 Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your
CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first
time that you run the CD, it might prompt you to install setup files. Click OK, and follow the
instructions on the screen to continue.
3 From the Language drop-down menu in the toolbar, select your preferred language for the driver or
utility (if available). A welcome screen appears.
4 Click Next.
The CD automatically scans your hardware to detect drivers and utilities used by your computer.
5 After the CD completes the hardware scan, you can also detect other drivers and utilities. Under
Search Criteria, select the appropriate categories from the System Model, Operating System, and
Topic drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
6 Click the link of a specific driver or utility to display information about the driver or utility that you
want to install.

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Troubleshooting

7 Click the Install button (if present) to begin installing the driver or utility. At the welcome screen,
follow the screen prompts to complete the installation.
If no Install button is present, automatic installation is not an option. For installation instructions,
either see the appropriate instructions in the following subsections, or click Extract, follow the
extracting instructions, and then read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver information window to
display the files associated with that driver.
Manually Reinstalling Drivers

1 After extracting the driver files to your hard drive as described in the previous section, click the Start
button and right-click My Computer.
2 Click Properties.
3 Click the Hardware tab and click Device Manager.
4 Double-click the type of device for which you are installing the driver (for example, Modems or
Infrared devices).
5 Double-click the name of the device for which you are installing the driver.
6 Click the Driver tab and click Update Driver.
7 Click Install from a list or specific location (Advanced) and click Next.
8 Click Browse and browse to the location to which you previously copied the driver files.
9 When the name of the appropriate driver appears, click Next.
10 Click Finish and restart your computer.

Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To start the Hardware Troubleshooter:
1 Click the Start button and click Help and Support.
2 Type hardware troubleshooter in the Search field and click the arrow to start the search.
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and
click Next.

Troubleshooting

103

Restoring Your Operating System
You can restore your operating system in the following ways:
•

Microsoft® Windows® XP System Restore returns your computer to an earlier operating state without
affecting data files. Use System Restore as the first solution for restoring your operating system and
preserving data files.

•

Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you
purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes
any applications installed after you received the computer. Use PC Restore only if System Restore did
not resolve your operating system problem.

•

If you received an Operating System CD with your computer, you can use it to restore your operating
system. However, using the Operating System CD also deletes all data on the hard drive. Use the CD
only if System Restore did not resolve your operating system problem.

Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware, software,
or other system settings have left the computer in an undesirable operating state. See the Windows Help
and Support Center for information on using System Restore. To access the Help and Support Center,
see "Windows Help and Support Center" on page 13.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover
them.

NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you
set your Dell™ computer to the Windows Classic view.
Creating a Restore Point

1 Click the Start button and click Help and Support.
2 Click the task for System Restore.
3 Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows XP
Device Driver Rollback" on page 102) to resolve the problem. If that is unsuccessful, then use System
Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any
open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System
Restore.
2 Ensure that Restore my computer to an earlier time is selected and click Next.
104

Troubleshooting

3 Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore points.
All calendar dates with available restore points appear in boldface type.
4 Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or
more restore points are available, click the restore point that you prefer.
5 Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data and then the
computer restarts.
6 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can
undo the restoration.
Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not
alter, open, or delete any files or programs until the system restoration is complete.
1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System
Restore.
2 Click Undo my last restoration and click Next.
Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
automatically disabled. To see if System Restore is enabled:
1 Click the Start button and click Control Panel.
2 Click Performance and Maintenance.
3 Click System.
4 Click the System Restore tab.
5 Ensure that Turn off System Restore is unchecked.

Using Dell PC Restore by Symantec
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or
drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC
Restore only if System Restore did not resolve your operating system problem.
NOTE: Dell PC Restore by Symantec may not be available in certain countries nor on certain computers.

Troubleshooting

105

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore
restores your hard drive to the operating state it was in when you purchased the computer. Any programs
or files added since you received your computer—including data files—are permanently deleted from the
hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and
so on. If possible, back up all data before using PC Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2 Immediately upon seeing the blue bar, press .
If you do not press in time, let the computer finish starting, and then restart the
computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
5 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the screens that
appear, such as the End User License Agreement, are the same ones that appeared the first time the
computer was turned on.
7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.
Removing Dell PC Restore

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your
computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s
operating system.
NOTE: Dell PC Restore by Symantec may not be available in certain countries nor on certain computers.
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you
purchased your computer. It is recommended that you do not remove PC Restore from your computer,
even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever
recall it, and you will never be able to use PC Restore to return your computer’s operating system to its
original state.

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Troubleshooting

To remove PC Restore:
1 Log on to the computer as a local administrator.
2 In Windows Explorer, go to c:\dell\utilities\DSR.
3 Double-click the filename DSRIRRemv2.exe.
NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as
administrator. Click Quit, and then log on as a local administrator.

NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating
that the partition was not found. Click Quit; there is no partition to delete.

4 Click OK to remove the PC Restore partition on the hard drive.
5 Click Yes when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is added to the free space
allocation on the hard drive.
6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk
space is available as indicated by the increased value for Free Space.
7 Click Finish to close the PC Restore Removal window.
8 Restart the computer.

Using the Operating System CD
Before You Begin

If you are considering reinstalling the Windows XP operating system to correct a problem with a newly
installed driver, first try using Windows XP Device Driver Rollback (see "Using Windows XP Device
Driver Rollback" on page 102). If Device Driver Rollback does not resolve the problem, then use System
Restore to return your operating system to the operating state it was in before you installed the new
device driver. See "Using Microsoft Windows XP System Restore" on page 104.
To reinstall Windows XP, you need the following items:
•

Dell™ Operating System CD

•

Dell Drivers and Utilities CD
NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the
Drivers and Utilities CD to load any required drivers. Depending on the region from where you ordered your
computer, or whether you requested the CDs, the Drivers and Utilities CD and Operating System CD may not ship
with your system.

Troubleshooting

107

Reinstalling Windows XP

To reinstall Windows XP, perform all the steps in the following sections in the order in which they are
listed.
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you
must also reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files
and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell
technical support representative instructs you to do so.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer
before you reinstall Windows XP. See the documentation that came with the software for instructions.
1 Save and close any open files and exit any open programs.
2 Insert the Operating System CD. Click Exit if the Install Windows XP message appears.
3 Restart the computer.
4 Press immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut down the
computer and try again.
5 Press the arrow keys to select CD-ROM, and press .
6 When the Press any key to boot from CD message appears, press any key.
7 When the Windows XP Setup screen appears, press .
8 Follow the instructions on the screen to complete the reinstallation.
9 When the operating system reinstallation completes, reinstall drivers and applications as necessary. See
"Reinstalling Drivers and Utilities" on page 101.

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Troubleshooting

Adding and Replacing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
•

You have performed the steps in "Turning Off Your Computer" (see this page) and "Before
Working Inside Your Computer" (see page 110).

•

You have read the safety information in your Dell™ Product Information Guide.

•

A component can be replaced—or if purchased separately—installed by performing the removal
procedure in reverse order.

Recommended Tools
The procedures in this document may require the following tools:
•

Small flat-blade screwdriver

•

Phillips screwdriver

•

Small plastic scribe

•

Flash BIOS update (see the Dell Support website at support.dell.com)

Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off
your computer.
1 Shut down the operating system:
a

Save and close any open files, exit any open programs, click the Start button, and then click
Turn Off Computer.

In the Turn off computer window, click Turn off.
The computer turns off after the operating system shutdown process finishes.

2 Ensure that the computer and any attached devices are turned off. If your computer and attached
devices did not automatically turn off when you shut down your operating system, press and hold
the power button for 4 seconds.

Adding and Replacing Parts

109

Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help
ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its
pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing
that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any
connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the
computer.

1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.
2 Turn off your computer. See "Turning Off Your Computer" on page 109.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the
network wall jack.
3 Disconnect any telephone or network cables from the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer.
4 Disconnect your computer and all attached devices from their electrical outlets.
5 Remove the battery.
Slide and hold the battery-bay latch release on the bottom of the computer, and then pull the battery
out of the battery bay.

110

Adding and Replacing Parts

battery

battery-bay latch release

6 Remove the optical drive, if installed, from the optical drive bay. See "Optical Drives" on page 114.
7 Press the power button to ground the system board.
8 Remove any installed ExpressCards from the ExpressCard slot. See "Removing an ExpressCard or
Blank" on page 66.
9 Remove any installed media memory cards from the 5-in-1 media memory card reader. See "Media
Memory Card Blanks" on page 67.
10 Close the display and turn the computer upside down on a flat work surface.

Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing
of the hard drive.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To prevent data loss, turn off your computer (see page 109) before removing the hard drive. Do not
remove the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.
NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system,
drivers, and utilities on the new hard drive.

Adding and Replacing Parts

111

To replace the hard drive in the hard drive bay:
1 Follow the procedures in "Before You Begin" on page 109.
2 Turn the computer over, and loosen the two captive screws in the hard drive cover.

screws (2)

NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting
Against Electrostatic Discharge" in the Product Information Guide.
3 Lift the cover off the computer and set it aside.
4 Use your finger to slide the hard drive toward the screw holes, and then use the pull-tab to lift the hard
drive straight up to remove it from the computer.

112

Adding and Replacing Parts

pull-tab

hard drive

5 Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the
connector.
6 Seat the new hard drive into the bay, and then slide it into the connector by sliding it away from the
screw holes until it is fully seated.
7 Replace the cover and tighten the screws.
8 Install the operating system for your computer. See "Restoring Your Operating System" on page 104.
9 Install the drivers and utilities for your computer. See "Reinstalling Drivers and Utilities" on page 101.

Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard
drive may be damaged in transit.

Adding and Replacing Parts

113

2
1

foam packaging

hard drive

Optical Drives
About the Device Security Screw
NOTE: You do not need to install the device security screw unless you want to prevent the module from being
easily removed.
Your Dell™ computer ships with an optical drive installed in the module bay and a device security screw,
which may not be installed in the optical drive but packaged separately. When you install a module in
the bay, you can install the device security screw to prevent the module from being easily removed.

Removing and Installing Optical Drives
NOTICE: To prevent damage to drives, store them in a safe, dry place when they are not installed in the computer.
Avoid pressing down on them or placing heavy objects on top of them.
1 While the computer is turned on, double-click the Safely Remove Hardware icon on the taskbar, click
the device that you want to eject, and click Stop.
2 Close your display and turn the computer upside-down.
3 Use a Phillips screwdriver to remove the device security screw from the bottom of the computer.
4 Insert a Phillips screwdriver into the screw hole to push the drive out of the module bay.

114

Adding and Replacing Parts

5 Pull the drive straight out of the module bay.
6 Push the new drive straight into the module bay until it clicks.
7 Replace the security device screw.
8 Turn the computer right-side up and open the display.
9 The operating system automatically recognizes the drive. If necessary, enter your password to unlock
your computer.

Memory
You can increase your computer memory by installing memory modules on the system board. See
"Specifications" on page 157 for information on the memory supported by your computer. Install only
memory modules that are intended for your computer.
NOTE: This computer supports both 533MHz and 667MHz memory modules. If installing another memory module,
you need to ensure both DIMMs have a speed of 667MHz. If one is 533MHz and the other is 667MHz, the computer
will only run at the lower speed of 533MHz and not the maximum memory speed of 667MHz.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.

Adding and Replacing Parts

115

The computer has two memory module connectors labeled "DIMM A" and "DIMM B." Connector
DIMM A (located under the keyboard) holds the basic memory module as configured from the factory. If
you did not order additional memory, connector DIMM B (located on the bottom of the computer under
the memory module cover) will be empty. Generally, if you are adding memory, you will install a memory
module in connector DIMM B. If you are upgrading memory, you may need to install memory in both
the DIMM A and B connectors, depending on the extent of the upgrade.

Installing a Memory Module in Connector DIMM B
1 Follow the procedures in "Before You Begin" on page 109.
2 Ground yourself by touching one of the metal connectors on the back of the computer.
NOTE: If you leave the area, ground yourself again when you return to the computer.
3 Turn the computer over, loosen the captive screws on the memory module cover, and then remove the
memory module cover.
2

screws (2)

memory module cover

NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module
securing clips.
4 If you are replacing a memory module, remove the existing module:

116

Use your fingertips to carefully spread apart the securing clips on each end of the memory module
connector until the module pops up.

Remove the module from the connector.

Adding and Replacing Parts

memory module

securing clips
(2 per connector)

NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector
labeled “DIMM A” before you install a module in the connector labeled “DIMM B.” Insert memory modules at a
45-degree angle to avoid damaging the connector.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message
indicates this failure.
5 Ground yourself and install the new memory module:
a

Align the notch in the module edge connector with the tab in the connector slot.

Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it
clicks into place. If you do not feel the click, remove the module and reinstall it.

Adding and Replacing Parts

117

tab in connector slot

6 Replace the memory module cover and tighten the screws.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may
damage your computer.
7 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical
outlet.
8 Reinstall the hard drive. See "Hard Drive" on page 111.
9 Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
To confirm the amount of memory installed in the computer, click the Start button, click Help and
Support, and then click Computer Information.

Installing a Memory Module in Connector DIMM A
The memory module connector labeled "DIMM A" is located under the keyboard.
1 Follow the procedures in "Before You Begin" on page 109.
2 Ground yourself by touching one of the metal connectors on the back of the computer.
NOTE: If you leave the area, ground yourself again when you return to the computer.

118

Adding and Replacing Parts

3 Remove the hinge cover. See "Hinge Cover" on page 125.
NOTE: Ensure that you remove the two screws in the battery bay as part of the hinge removal procedure.
4 Remove the keyboard. See "Keyboard" on page 127.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module
securing clips.
5 If you are replacing a memory module, remove the existing module:
a

Use your fingertips to carefully spread apart the securing clips on each end of the memory module
connector until the module pops up.

Remove the module from the connector.

memory module

securing clips
(2 per connector)

NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector
labeled “DIMM A” before you install a module in the connector labeled “DIMM B.” Insert memory modules at a
45-degree angle to avoid damaging the connector.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message
indicates this failure.
6 Ground yourself and install the new memory module:
a

Align the notch in the module edge connector with the tab in the connector slot.

Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it
clicks into place. If you do not feel the click, remove the module and reinstall it.
Adding and Replacing Parts

119

tab in connector slot

7 Replace the keyboard. See "Keyboard" on page 127.
8 Replace the hinge cover. See "Hinge Cover" on page 125.
NOTE: Ensure that you replace the two screws inside the battery bay as part of the hinge replacement
procedure.

9 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical
outlet.
10 Reinstall the hard drive. See "Hard Drive" on page 111.
11 Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information.
To confirm the amount of memory installed in the computer, click the Start button, click Help and
Support, and then click Computer Information.

120

Adding and Replacing Parts

Modem (Optional)
If you ordered the optional modem at the same time that you ordered your computer, the modem is
already installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
1 Follow the procedures in "Before You Begin" on page 109.
2 Turn the computer over, loosen the captive screws on the modem/Mini-Card/wireless cover, and then
remove the cover.
1

modem/Mini-Card/wireless cover

3 Remove the existing modem:
a

Remove the screw securing the modem to the system board, and set it aside.

Pull straight up on the attached pull-tab to lift the modem out of its connector on the system
board, and disconnect the modem cable.

Adding and Replacing Parts

121

4
5
1

screw

modem cable

pull-tab

system board connector

modem

4 Install the replacement modem:
a

Connect the modem cable to the modem.

NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and
realign the card.
b

Align the modem with the screw holes and press the modem into the connector on the system
board.

Replace the screw that secures the modem to the system board.

5 Replace the modem/Mini-Card/wireless cover.

122

Adding and Replacing Parts

Mini-Card
If you ordered a Mini-Card with your computer, the card is already installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
1 Follow the procedures in "Before You Begin" on page 109.
2 If a Mini-Card is not already installed, go to step . If you are replacing a Mini-Card, remove the existing
card:
a

Disconnect both antenna cables from the Mini-Card.

antenna cables (2)

Release the Mini-Card by pushing the metal securing clips toward the back of the computer until
the card pops up slightly.

Lift the Mini-Card out of its connector.

Adding and Replacing Parts

123

1
2

metal securing tabs (2)

Mini-Card

NOTICE: The connectors are color-keyed to ensure correct insertion. If you feel resistance, check the connectors
and realign the card.
3 Install the replacement Mini-Card:
NOTICE: To avoid damaging the Mini-Card, make sure the antenna cables are not under the card when you click
the card into place.
a

Align the Mini-Card with the connector at a 45-degree angle, and press the Mini-Card into the
connector until it clicks.

NOTICE: To avoid damaging the Mini-Card, never place cables under the card.
b

Connect the antenna cables to the antenna connectors on the Mini-Card by matching the color of
the cable to the color of the triangle above the connector. Connect the main antenna cable (white)
to the antenna connector with the white triangle. Connect the auxiliary antenna cable (black) to
the antenna connector with the black triangle.

NOTE: If your computer has a gray cable, connect it to the connector with the gray triangle, if one is available on
your card.

124

Adding and Replacing Parts

antenna cables (2)

Hinge Cover
Removing the Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when removing the
hinge cover.
1 Follow the procedures in "Before You Begin" on page 109.
2 Remove the battery (see "Replacing the Battery" on page 41).
3 Remove the two screws inside the battery bay.

Adding and Replacing Parts

125

screws (2)

4 Turn the computer right-side up, and then open the display all the way (180 degrees) so that it rests on
your work surface.
NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.
5 Insert a scribe into the indent to lift the hinge cover on the right side.

2
1

hinge cover

indent

6 Ease the hinge cover up, moving from right to left, and remove it.
126

Adding and Replacing Parts

Replacing the Hinge Cover
1 Insert the left edge of the cover into place.
2 Press from left to right until the cover snaps into place.
3 Close the display and turn the computer upside down.
4 Replace the two screws in the battery bay.
5 Replace the battery (see "Replacing the Battery" on page 41).

Keyboard
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.

Removing the Keyboard
1 Follow the procedures in "Before You Begin" on page 109.
2 Remove the hinge cover. See "Hinge Cover" on page 125.
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful
when removing and handling the keyboard.
3 Lift the keyboard and hold it up and slightly forward to allow access to the keyboard connector.
4 Release the lever on the system board connector to disconnect the keyboard cable from the system
board.

Adding and Replacing Parts

127

3
1

keyboard

tabs (6)

keyboard cable

lever on system
board connector

Replacing the Keyboard
NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the six tabs along the front edge of
the keyboard into the palm rest, and then secure the keyboard in place.
1 Connect the keyboard cable to the system board.
2 Fasten the keyboard cable with the lever on the system board connector.
3 Place the six tabs along the front edge of the keyboard into the palm rest.

Internal Card With Bluetooth® Wireless Technology
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as a connector on the back of the computer).

128

Adding and Replacing Parts

NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
If you ordered a card with Bluetooth wireless technology with your computer, the card is already installed.
1 Follow the procedures in "Before You Begin" on page 109.
2 Loosen the captive screws in the modem/Mini-Card/wireless cover, and then remove the cover.
3 Remove the screw securing the card carrier.
4 Pull the carrier out of the compartment so that you can disconnect the card from its cable and remove
the card from the computer.
5 To replace the card, connect the card to the cable.
6 Then carefully insert the card into the carrier and insert the carrier into the compartment.
7 Replace the screw securing the card carrier into place.
2

screw

card connector

card carrier

card

Adding and Replacing Parts

129

Coin-Cell Battery
Removing the Coin-Cell Battery
CAUTION: Before you perform the following procedures, see the safety instructions in the Product Information
Guide.

NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface (such as the back panel) on the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside
the computer.
1 Follow the procedures in "Before You Begin" on page 109.
2 Remove the hinge cover (see page 125).
3 Remove the keyboard (see page 127).
4 Use a plastic scribe to lift the battery upward to remove it from the system board.

coin-cell battery

Replacing the Coin-Cell Battery
When you replace the battery, insert it into the circular socket with the positive side up, and gently push
it into place.

130

Adding and Replacing Parts

Dell™ QuickSet Features
NOTE: This feature may not be available on your computer.
Dell™ QuickSet provides you with easy access to configure or view the following types of settings:
•

Network connectivity

•

Power management

•

Display

•

System information

Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, doubleclicking, or right-clicking the QuickSet icon,
, in the Microsoft® Windows® taskbar. The taskbar
is located in the lower-right corner of your screen.
For more information about QuickSet, right-click the QuickSet icon and select Help.

Dell™ QuickSet Features

131

132

Dell™ QuickSet Features

Traveling With Your Computer
Identifying Your Computer
•

Attach a name tag or business card to the computer.

•

Write down your Service Tag and store it in a safe place away from the computer or carrying case

•

Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell.

•

Create a file on the Microsoft® Windows® desktop called if_found. Place information such as
your name, address, and phone number in this file.

•

Contact your credit card company and ask if it offers coded identification tags.

Packing the Computer
•

Remove any external devices attached to the computer and store them in a safe place. Remove any
cables attached to installed PC Cards, and remove any extended PC Cards ("Using ExpressCards"
on page 65).

•

To make the computer as light as possible, replace any devices installed in the module bay with the
Dell TravelLite™ module.

•

Fully charge the main battery and any spare batteries that you plan to carry with you.

•

Shut down the computer.

•

Disconnect the AC adapter.
NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could damage the
display.

•

Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm
rest and close the display.

•

Use the optional Dell™ carrying case to pack the computer and its accessories together safely.

•

Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.
NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room
temperature for 1 hour before turning it on.

•

Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures
and overexposure to sunlight, dirt, dust, or liquids.

•

Pack the computer so that it does not slide around in the trunk of your car or in an overhead
storage compartment.

Traveling With Your Computer

133

Travel Tips
NOTICE: Do not move the computer while using the optical drive to prevent loss of data.
NOTICE: Do not check the computer as baggage.
•

Consider disabling wireless activity on your computer to maximize battery operating time. To disable
wireless activity, press.

•

Consider changing your power management options (see "Configuring Power Management Settings"
on page 41) to maximize battery operating time.

•

If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it
is company-owned—to speed your passage through customs. Investigate the customs regulations of
the countries you plan to visit, and consider acquiring an international carnet (also known as a
merchandise passport) from your government.

•

Find out what type of electrical outlets are used in the countries you will visit, and have appropriate
power adapters.

•

Check with your credit card company for information about the kinds of emergency travel assistance it
offers to users of portable computers.

Traveling by Air
NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or
have it hand-inspected.

134

•

Ensure that you have a charged battery available in case you are asked to turn on the computer.

•

Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of
electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and
landing.

Traveling With Your Computer

Contacting Dell
To contact Dell electronically, you can access the following websites:
•

www.dell.com

•

support.dell.com (support)

For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
computers, you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and
is subject to change.

Country (City)
International Access Code
Country Code
City Code
Anguilla

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: www.dell.com.ai
E-mail: la-techsupport@dell.com
General Support

Antigua and Barbuda

toll-free: 800-335-0031

Website: www.dell.com.ag
E-mail: la-techsupport@dell.com
General Support

1-800-805-5924

Contacting Dell

135

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Argentina (Buenos Aires)

Website: www.dell.com.ar

International Access Code: 00

E-mail: la-techsupport@dell.com

Country Code: 54

E-mail for desktop and portable computers:
la-techsupport@dell.com

City Code: 11

E-mail for servers and EMC® storage products:
la_enterprise@dell.com
Customer Care

toll-free: 0-800-444-0730

Technical Support

toll-free: 0-800-444-0733

Technical Support Services

toll-free: 0-800-444-0724

Sales
Aruba

Area Codes,
Local Numbers, and
Toll-Free Numbers

0-810-444-3355

Website: www.dell.com.aw
E-mail: la-techsupport@dell.com
General Support

Australia (Sydney)

toll-free: 800-1578

Website: support.ap.dell.com

International Access Code: 0011 E-mail: support.ap.dell.com/contactus
Country Code: 61

General Support

13DELL-133355

City Code: 2
Austria (Vienna)

Website: support.euro.dell.com

International Access Code: 900

E-mail: tech_support_central_europe@dell.com

Country Code: 43

Home/Small Business Sales

0820 240 530 00

City Code: 1

Home/Small Business Fax

0820 240 530 49

Home/Small Business Customer Care

0820 240 530 14

Preferred Accounts/Corporate Customer Care

0820 240 530 16

Support for XPS

0820 240 530 81

Home/Small Business Support for all other Dell
computers

0820 240 530 17

Preferred Accounts/Corporate Support

0820 240 530 17

Switchboard

0820 240 530 00

Bahamas

Website: www.dell.com.bs
E-mail: la-techsupport@dell.com
General Support

136

Contacting Dell

toll-free: 1-866-278-6818

Country (City)
International Access Code
Country Code
City Code
Barbados

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: www.dell.com/bb
E-mail: la-techsupport@dell.com
General Support

1-800-534-3142

Belgium (Brussels)

Website: support.euro.dell.com

International Access Code: 00

Tech Support for XPS

02 481 92 96

Country Code: 32

Tech Support for all other Dell computers

02 481 92 88

City Code: 2

Tech Support Fax

02 481 92 95

Customer Care

02 713 15 65

Corporate Sales

02 481 91 00

Fax

02 481 92 99

Switchboard

02 481 91 00

Bermuda

Website: www.dell.com/bm
E-mail: la-techsupport@dell.com
General Support

Bolivia

1-877-890-0751

Website: www.dell.com/bo
E-mail: la-techsupport@dell.com
General Support

toll-free: 800-10-0238

Brazil

Website: www.dell.com/br

International Access Code: 00

E-mail: la-techsupport@dell.com

Country Code: 55

Customer Support, Tech Support

0800 90 3355

City Code: 51

Technical Support Fax

51 3481 5470

Customer Care Fax

51 3481 5480

Sales

0800 90 3390

British Virgin Islands

General Support

toll-free: 1-866-278-6820

Brunei

Technical Support (Penang, Malaysia)

604 633 4966

Country Code: 673

Customer Care (Penang, Malaysia)

604 633 4888

Transaction Sales (Penang, Malaysia)

604 633 4955

Contacting Dell

137

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Canada (North York, Ontario)

Online Order Status: www.dell.ca/ostatus

International Access Code: 011

AutoTech (automated Hardware and Warranty
Support)

toll-free: 1-800-247-9362

Customer Service (Home Sales/Small Business)

toll-free: 1-800-847-4096

Customer Service (med./large business,
government)

toll-free: 1-800-326-9463

Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)

toll-free: 1-800-847-4096

Hardware Warranty Support (Home Sales/Small
Business)

toll-free: 1-800-906-3355

Hardware Warranty Support (med./large bus.,
government)

toll-free: 1-800-387-5757

Hardware Warranty Support (printers, projectors,
televisions, handhelds, digital jukebox, and wireless)
Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

Sales (med./large bus., government)

toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales
Cayman Islands

General Support
Website: www.dell.com/cl

Country Code: 56

E-mail: la-techsupport@dell.com

City Code: 2

Sales and Customer Support

Contacting Dell

1 866 440 3355

E-mail: la-techsupport@dell.com

Chile (Santiago)

138

1-877-335-5767

1-877-262-5415

toll-free: 1230-020-4823

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

China (Xiamen)

Technical Support website: support.dell.com.cn

Country Code: 86

Technical Support E-mail: cn_support@dell.com

City Code: 592

Customer Care E-mail: customer_cn@dell.com
Technical Support Fax

592 818 1350

Technical Support (Dell™ Dimension™ and
Inspiron)

toll-free: 800 858 2968

Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)

toll-free: 800 858 0950

Technical Support (servers and storage)

toll-free: 800 858 0960

Technical Support (projectors, PDAs, switches,
routers, and so on)

toll-free: 800 858 2920

Technical Support (printers)

toll-free: 800 858 2311

Customer Care

toll-free: 800 858 2060

Customer Care Fax

Colombia

Area Codes,
Local Numbers, and
Toll-Free Numbers

592 818 1308

Home and Small Business

toll-free: 800 858 2222

Preferred Accounts Division

toll-free: 800 858 2557

Large Corporate Accounts GCP

toll-free: 800 858 2055

Large Corporate Accounts Key Accounts

toll-free: 800 858 2628

Large Corporate Accounts North

toll-free: 800 858 2999

Large Corporate Accounts North Government and
Education

toll-free: 800 858 2955

Large Corporate Accounts East

toll-free: 800 858 2020

Large Corporate Accounts East Government and
Education

toll-free: 800 858 2669

Large Corporate Accounts Queue Team

toll-free: 800 858 2572

Large Corporate Accounts South

toll-free: 800 858 2355

Large Corporate Accounts West

toll-free: 800 858 2811

Large Corporate Accounts Spare Parts

toll-free: 800 858 2621

Website: www.dell.com/cl
E-mail: la-techsupport@dell.com
General Support

01-800-915-4755

Contacting Dell

139

Country (City)
International Access Code
Country Code
City Code
Costa Rica

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: www.dell.com/cr
E-mail: la-techsupport@dell.com
General Support

0800-012-0231

Czech Republic (Prague)

Website: support.euro.dell.com

International Access Code: 00

E-mail: czech_dell@dell.com

Country Code: 420

Technical Support

22537 2727

Customer Care

22537 2707

Fax

22537 2714

Technical Fax

22537 2728

Switchboard

22537 2711

Denmark (Copenhagen)

Website: support.euro.dell.com

International Access Code: 00

Technical Support for XPS

7010 0074

Country Code: 45

Technical Support for all other Dell computers

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Switchboard Fax (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Switchboard Fax (Home/Small Business)

3287 5001

Dominica

Website: www.dell.com/dm
E-mail: la-techsupport@dell.com
General Support

Dominican Republic

toll-free: 1-866-278-6821

Website: www.dell.com/do
E-mail: la-techsupport@dell.com
General Support

Ecuador

1-800-156-1588

Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support (calling from Quito)
General Support (calling from Guayaquil)

140

Contacting Dell

toll-free: 999-119-877-655-3355
toll-free: 1800-999-119-877-6553355

Country (City)
International Access Code
Country Code
City Code
El Salvador

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: www.dell.com/ec
E-mail: la-techsupport@dell.com
General Support

800-6132

Finland (Helsinki)

Website: support.euro.dell.com

International Access Code: 990

E-mail: fi_support@dell.com

Country Code: 358

Technical Support

0207 533 555

City Code: 9

Customer Care

0207 533 538

Switchboard

0207 533 533

Sales under 500 employees

0207 533 540

Fax

0207 533 530

Sales over 500 employees

0207 533 533

Fax

0207 533 530

France (Paris) (Montpellier)

Website: support.euro.dell.com

International Access Code: 00

Home and Small Business

Country Code: 33

Technical Support for XPS

0825 387 129

City Codes: (1) (4)

Technical Support for all other Dell computers

0825 387 270

Customer Care

0825 823 833

Switchboard

0825 004 700

Switchboard (calls from outside of France)

04 99 75 40 00

Sales

0825 004 700

Fax

0825 004 701

Fax (calls from outside of France)

04 99 75 40 01

Corporate
Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 01

Contacting Dell

141

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Germany (Frankfurt)

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_support_central_europe@dell.com

Country Code: 49

Technical Support for XPS

069 9792 7222

City Code: 69

Technical Support for all other Dell computers

069 9792-7200

Home/Small Business Customer Care

0180-5-224400

Global Segment Customer Care

069 9792-7320

Preferred Accounts Customer Care

069 9792-7320

Large Accounts Customer Care

069 9792-7320

Public Accounts Customer Care

069 9792-7320

Switchboard

069 9792-7000

Greece

Website: support.euro.dell.com

International Access Code: 00

Technical Support

00800-44 14 95 18

Country Code: 30

Gold Service Technical Support

00800-44 14 00 83

Grenada

Switchboard

2108129810

Gold Service Switchboard

2108129811

Sales

2108129800

Fax

2108129812

E-mail: la-techsupport@dell.com
General Support

Guatemala

General Support
Guyana

1-800-999-0136

E-mail: la-techsupport@dell.com
General Support

142

toll-free: 1-866-540-3355

E-mail: la-techsupport@dell.com

Contacting Dell

toll-free: 1-877-270-4609

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Hong Kong

Website: support.ap.dell.com

International Access Code: 001

Technical Support E-mail: HK_support@Dell.com

Country Code: 852

Technical Support (Dimension and Inspiron)

2969 3188

Technical Support (OptiPlex, Latitude, and Dell
Precision)

2969 3191

Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)

2969 3196

Customer Care

3416 0910

Large Corporate Accounts

3416 0907

Global Customer Programs

3416 0908

Medium Business Division

3416 0912

Home and Small Business Division

2969 3105

India

E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com
1600338045

Technical Support

and 1600448046
Sales (Large Corporate Accounts)

1600 33 8044

Sales (Home and Small Business)

1600 33 8046

Contacting Dell

143

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Ireland (Cherrywood)

Website: support.euro.dell.com

International Access Code: 00

E-mail: dell_direct_support@dell.com

Country Code: 353

Sales

City Code: 1

Ireland Sales

01 204 4444

Dell Outlet

1850 200 778

Online Ordering HelpDesk

1850 200 778

Customer Care
Home User Customer Care

01 204 4014

Small Business Customer Care

01 204 4014

Corporate Customer Care

1850 200 982

Technical Support
Technical Support for XPS computers only

1850 200 722

Technical Support for all other Dell computers

1850 543 543

General
Fax/Sales Fax

01 204 0103

Switchboard

01 204 4444

U.K. Customer Care (dial within U.K. only)

0870 906 0010

Corporate Customer Care (dial within U.K. only)

0870 907 4499

U.K. Sales (dial within U.K. only)

0870 907 4000

Italy (Milan)

Website: support.euro.dell.com

International Access Code: 00

Home and Small Business

Country Code: 39

Technical Support

02 577 826 90

City Code: 02

Customer Care

02 696 821 14

Fax

02 696 821 13

Switchboard

02 696 821 12

Corporate
Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard

144

Contacting Dell

02 577 821

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Jamaica

E-mail: la-techsupport@dell.com

Japan (Kawasaki)

Website: support.jp.dell.com

International Access Code: 001

Technical Support (servers)

Country Code: 81

Technical Support outside of Japan (servers)

City Code: 44

Technical Support (Dimension and Inspiron)

General Support (dial from within Jamaica only)

Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
Technical Support outside of Japan (PDAs,
projectors, printers, routers)

Area Codes,
Local Numbers, and
Toll-Free Numbers

1-800-440-9205
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468

Faxbox Service

044-556-3490

24-Hour Automated Order Status Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400
employees)

044-556-3433

Public Sales (government agencies, educational
institutions, and medical institutions)

044-556-5963

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Contacting Dell

145

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Korea (Seoul)

E-mail: krsupport@dell.com

International Access Code: 001

Support

toll-free: 080-200-3800

Country Code: 82

Support (Dimension, PDA, Electronics and
Accessories)

toll-free: 080-200-3801

Sales

toll-free: 080-200-3600

City Code: 2

Latin America

Fax

2194-6202

Switchboard

2194-6000

Customer Technical Support (Austin, Texas,
U.S.A.)

512 728-4093

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.)

512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600
or 512 728-3772

Luxembourg

Website: support.euro.dell.com

International Access Code: 00

Support

Country Code: 352

Home/Small Business Sales

342 08 08 075
+32 (0)2 713 15 96

Corporate Sales

26 25 77 81

Customer Care

+32 (0)2 481 91 19

Fax

26 25 77 82

Macao

Technical Support

Country Code: 853

Customer Service (Xiamen, China)

34 160 910

Transaction Sales (Xiamen, China)

29 693 115

146

Contacting Dell

toll-free: 0800 105

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Malaysia (Penang)

Website: support.ap.dell.com

International Access Code: 00

Technical Support (Dell Precision, OptiPlex, and
Latitude)

toll-free: 1 800 880 193

Technical Support (Dimension, Inspiron, and
Electronics and Accessories)

toll-free: 1 800 881 306

Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)

toll-free: 1800 881 386

Customer Care

toll-free: 1800 881 306
(option 6)

Transaction Sales

toll-free: 1 800 888 202

Corporate Sales

toll-free: 1 800 888 213

Country Code: 60
City Code: 4

Mexico

E-mail: la-techsupport@dell.com

International Access Code: 00

Customer Technical Support

001-877-384-8979
or 001-877-269-3383

Country Code: 52
Sales

50-81-8800
or 01-800-888-3355

Customer Service

001-877-384-8979
or 001-877-269-3383

Main

50-81-8800
or 01-800-888-3355

Montserrat

E-mail: la-techsupport@dell.com
General Support

Netherlands Antilles

toll-free: 1-866-278-6822

E-mail: la-techsupport@dell.com
General Support

001-800-882-1519

Contacting Dell

147

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Netherlands (Amsterdam)

Website: support.euro.dell.com

International Access Code: 00

Technical Support for XPS

020 674 45 94

Country Code: 31

Technical Support for all other Dell computers

020 674 45 00

City Code: 20

Technical Support Fax

020 674 47 66

Home/Small Business Customer Care

020 674 42 00

Relational Customer Care

020 674 4325

Home/Small Business Sales

020 674 55 00

Relational Sales

020 674 50 00

Home/Small Business Sales Fax

020 674 47 75

Relational Sales Fax

020 674 47 50

Switchboard

020 674 50 00

Switchboard Fax

020 674 47 50

New Zealand

Website: support.ap.dell.com

International Access Code: 00

E-mail: support.ap.dell.com/contactus

Country Code: 64

General Support

Nicaragua

E-mail: la-techsupport@dell.com
General Support

0800 441 567
001-800-220-1377

Norway (Lysaker)

Website: support.euro.dell.com

International Access Code: 00

Technical Support for XPS

815 35 043

Country Code: 47

Technical Support for all other Dell products

671 16882

Relational Customer Care

671 17575

Home/Small Business Customer Care

23162298

Switchboard

671 16800

Fax Switchboard

671 16865

Panama

E-mail: la-techsupport@dell.com
General Support

Peru

E-mail: la-techsupport@dell.com
General Support

148

011-800-507-1264

Contacting Dell

0800-50-669

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Poland (Warsaw)

Website: support.euro.dell.com

International Access Code: 011

E-mail: pl_support_tech@dell.com

Country Code: 48

Customer Service Phone

57 95 700

City Code: 22

Customer Care

57 95 999

Sales

57 95 999

Customer Service Fax

57 95 806

Reception Desk Fax

57 95 998

Switchboard

57 95 999

Portugal

Website: support.euro.dell.com

International Access Code: 00

Technical Support

Country Code: 351

Customer Care
Sales

707200149
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10

Fax
Puerto Rico

General Support
St. Kitts and Nevis

21 424 01 12

E-mail: la-techsupport@dell.com
1-877-537-3355

Website: www.dell.com/kn
E-mail: la-techsupport@dell.com
General Support

St. Lucia

toll-free: 1-866-540-3355

Website: www.dell.com/lc
E-mail: la-techsupport@dell.com
General Support

1-800-882-1521

St. Vincent and the Grenadines Website: www.dell.com/vc
E-mail: la-techsupport@dell.com
General Support

toll-free: 1-877-441-4740

Contacting Dell

149

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Singapore (Singapore)

NOTE: The phone numbers in this section should be

International Access Code: 005

called from within Singapore or Malaysia only.

Country Code: 65

Website: support.ap.dell.com

Area Codes,
Local Numbers, and
Toll-Free Numbers

Technical Support (Dimension, Inspiron, and
Electronics and Accessories)

toll-free: 1 800 394 7430

Technical Support (OptiPlex, Latitude, and Dell
Precision)

toll-free: 1 800 394 7488

Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)

toll-free: 1 800 394 7478

Customer Care

toll-free: 1 800 394 7430
(option 6)

Transaction Sales

toll-free: 1 800 394 7412

Corporate Sales

toll-free: 1 800 394 7419

Slovakia (Prague)

Website: support.euro.dell.com

International Access Code: 00

E-mail: czech_dell@dell.com

Country Code: 421

Technical Support
Customer Care

02 5441 5727
420 22537 2707

Fax

02 5441 8328

Tech Fax

02 5441 8328

Switchboard (Sales)

02 5441 7585

South Africa (Johannesburg)

Website: support.euro.dell.com

International Access Code:

E-mail: dell_za_support@dell.com

09/091

Gold Queue

011 709 7713

Country Code: 27

Technical Support

011 709 7710

City Code: 11

Customer Care

011 709 7707

Sales

011 709 7700

Fax

011 706 0495

Switchboard

011 709 7700

Technical Support, Customer Service, and Sales
(Penang, Malaysia)

604 633 4810

Southeast Asian and Pacific
Countries

150

Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Spain (Madrid)

Website: support.euro.dell.com

International Access Code: 00

Home and Small Business

Country Code: 34

Technical Support

902 100 130

City Code: 91

Customer Care

902 118 540

Sales

902 118 541

Switchboard

902 118 541

Fax

902 118 539

Corporate
902 100 130

Technical Support
Customer Care

902 115 236

Switchboard

91 722 92 00

Fax

91 722 95 83

Sweden (Upplands Vasby)

Website: support.euro.dell.com

International Access Code: 00

Technical Support for XPS

0771 340 340

Country Code: 46

Technical Support for all other Dell products

08 590 05 199

City Code: 8

Relational Customer Care

08 590 05 642

Home/Small Business Customer Care

08 587 70 527

Employee Purchase Program (EPP) Support

020 140 14 44

Technical Support Fax

08 590 05 594

Sales

08 590 05 185

Switzerland (Geneva)

Website: support.euro.dell.com

International Access Code: 00

E-mail: Tech_support_central_Europe@dell.com

Country Code: 41

Technical Support for XPS

0848 33 88 57

City Code: 22

Technical Support (Home and Small Business) for
all other Dell products

0844 811 411

Technical Support (Corporate)

0844 822 844

Customer Care (Home and Small Business)

0848 802 202

Customer Care (Corporate)

0848 821 721

Fax

022 799 01 90

Switchboard

022 799 01 01

Contacting Dell

151

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Taiwan

Website: support.ap.dell.com

International Access Code: 002

E-mail: ap_support@dell.com

Country Code: 886

Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)

toll-free: 00801 86 1011

Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)

toll-free: 00801 60 1256

Customer Care

toll-free: 00801 60 1250
(option 5)

Transaction Sales

toll-free: 00801 65 1228

Corporate Sales

toll-free: 00801 651 227

Thailand

Website: support.ap.dell.com

International Access Code: 001

Technical Support (OptiPlex, Latitude, and Dell
Precision)

toll-free: 1800 0060 07

Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)

toll-free: 1800 0600 09

Customer Care

toll-free: 1800 006 007
(option 7)

Corporate Sales

toll-free: 1800 006 009

Transaction Sales

toll-free: 1800 006 006

Country Code: 66

Trinidad/Tobago

Website: www.dell.com/tt
E-mail: la-techsupport@dell.com
General Support

Turks and Caicos Islands

1-800-805-8035

Website: www.dell.com/tc
E-mail: la-techsupport@dell.com
General Support

152

Contacting Dell

toll-free: 1-877-441-4735

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

U.K. (Bracknell)

Website: support.euro.dell.com

International Access Code: 00

E-mail: dell_direct_support@dell.com

Country Code: 44

Customer Care website:
support.euro.dell.com/uk/en/ECare/form/home.asp

City Code: 1344

Area Codes,
Local Numbers, and
Toll-Free Numbers

Sales
Home and Small Business Sales

0870 907 4000

Corporate/Public Sector Sales

01344 860 456

Customer Care
Home and Small Business Customer Care

0870 906 0010

Corporate Customer Care

01344 373 185

Preferred Accounts (500–5000 employees)

0870 906 0010

Global Accounts Customer Care

01344 373 186

Central Government Customer Care

01344 373 193

Local Government & Education Customer Care

01344 373 199

Health Customer Care

01344 373 194

Technical Support
Technical Support for XPS computers only

0870 366 4180

Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])

0870 908 0500

Technical Support for all other products

0870 353 0800

General
Home and Small Business Fax
Uruguay

0870 907 4006

Website: www.dell.com/uy
E-mail: la-techsupport@dell.com
General Support

toll-free: 000-413-598-2521

Contacting Dell

153

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

U.S.A. (Austin, Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

International Access Code: 011

AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Country Code: 1

Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers

toll-free: 1-877-459-7298

Americas Consumer XPS Support

toll-free: 1-800-232-8544

Consumer (Home and Home Office) Support for
all other Dell products

toll-free: 1-800-624-9896

Customer Service

toll-free: 1-800-624-9897

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)

toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

Business
Customer Service and Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Support for printers, projectors, PDAs, and MP3
players

toll-free: 1-877-459-7298

Public (government, education, and healthcare)
Customer Service and Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Dell Sales

toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

Software and Peripherals Sales

toll-free: 1-800-671-3355

Spare Parts Sales

toll-free: 1-800-357-3355

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

Fax

toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired

154

Contacting Dell

toll-free: 1-877-DELLTTY
(1-877-335-5889)

Country (City)
International Access Code
Country Code
City Code
U.S. Virgin Islands

Department Name or Service Area,
Website and E-Mail Address

E-mail: la-techsupport@dell.com
General Support

Venezuela

Area Codes,
Local Numbers, and
Toll-Free Numbers

1-877-702-4288

Website: www.dell.com/ve
E-mail: la-techsupport@dell.com
General Support

0800-100-4752

Contacting Dell

155

156

Contacting Dell

Specifications
Processor
Processor type

Intel® Core™ Solo processor or Intel®
Core™ Duo processor

L1 cache

32-KB x2 I-cache
32-KB x2 D-cache

L2 cache

2 MB

External bus frequency (front side
bus)

533 MHz and 667MHz

System Information
System chip set

Mobile Intel 945GM Express

Data bus width

64 bits

DRAM bus width

dual-channel (2) 64-bit buses

Processor address bus width

32 bits

Flash EPROM

1 MB

Graphics bus

internal

PCI bus

32 bits

ExpressCard

NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support
PC cards.
ExpressCard controller

Intel ICH7M

ExpressCard connector

one ExpressCard slot (54 mm)

Cards supported

ExpressCard/34 (34 mm) and
ExpressCard/54 (54 mm)
1.5 V and 3.3 V

ExpressCard connector size

28 pins

Specifications

157

5-in-1 Media Card Reader
5-in-1 media memory card controller Ricoh R5C832
5-in-1 media memory card connector 5-in-1 combo card connector
Cards supported

MS
MS Pro
SD/SDIO
MMC
xD
CF Type I/II & IBM® Microdrive through
ExpressCard adapter

5-in-1 media memory card connector 36.8 x 29.3 x 4.75 mm
size
Memory
Memory module connector

two SODIMM connectors

Memory module capacities

256 MB, 512 MB, 1 GB, and 2GB

Memory type

1.8-V SODIMM DDR-2

Minimum memory

256 MB

Maximum memory

2 GB

Ports and Connectors

158

Audio

microphone connector, stereo
headphone/speaker connector

IEEE 1394a

4-pin serial connector

Mini-Card

one Type IIIA Mini-Card slot

Modem

RJ-11 port

Network adapter

RJ-45 port

S-video TV-out

7-pin mini-DIN connector (optional S-video
to composite video adapter cable)

USB

four 4-pin USB 2.0-compliant connectors

Video

15-hole connector

Specifications

Communications
Modem:
Type

v.92 56K MDC

Controller

softmodem

Interface

internal HDA bus

Network adapter

10/100 Ethernet LAN on system board

Wireless

internal Mini-Card Wi-Fi and Bluetooth®
wireless technology support

Video
Video type:

integrated on system board

Video controller

Intel® GMA950

Video memory

Up to 224 MB shared if total computer
memory is 512 MB or greater; up to 128 MB
shared if total computer memory is 256 MB

LCD interface

LVDS

TV support

NTSC/PAL

Audio
Audio type

High Definition Audio (HDA) bus

Audio controller

Sigmatel STAC9200

Stereo conversion

24-bit (analog-to-digital and digital-toanalog)

Interfaces:
Internal

HDA bus

External

microphone-in connector, stereo
headphones/speakers connector

Speaker

two 4-ohm speakers

Internal speaker amplifier

1-W channel into 4 ohms

Volume controls

keyboard shortcuts, program menus, media
control buttons

Specifications

159

Display
Type (active-matrix TFT)

14.1-inch WXGA and
14.1-inch WXGA+

Dimensions:
Height

206 mm (8.11 inches)

Width

320 mm (12.59 inches)

Diagonal

357.74 mm (14.1 inches)

Maximum resolutions:
WXGA
WXGA+

1280 x 800 at 262,144 colors
1440 x 900 at 262,144 colors

Refresh rate

60 Hz

Operating angle

0° (closed) to 180°

Viewing angles:
Horizontal

±40° (WXGA) typical

Vertical

+15°/–30° (WXGA)

Pixel pitch:
WXGA
WXGA+
Controls

0.237 mm
0.211 mm
brightness can be controlled through
keyboard shortcuts

Keyboard
Number of keys

87 (U.S. and Canada); 88 (Europe);
91 (Japan)

Layout

QWERTY/AZERTY/Kanji

Touch Pad
X/Y position resolution
(graphics table mode)

240 cpi

Size:

160

Width

73.0-mm (2.9-inch) sensor-active area

Height

42.9-mm (1.7-inch) rectangle

Specifications

Battery
Type

6-cell "smart" lithium ion
9-cell "smart" lithium ion

Dimensions:
Depth

49 mm (1.93 inches) (6 cell)
60.1 mm (2.37 inches) (9 cell)

Height

24 mm (0.94 inch)

Width

206.8 mm (8.14 inches)

Weight

0.32 kg (0.7 lb) (6 cell)
0.48 kg (1.06 lb) (9 cell)

Voltage

11.1 VDC

Charge time (approximate):
Computer off

2 hours (6-cell)
3 hours (9-cell)

Operating time

Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions. See "Power Problems" on
page 96.
See "Using a Battery" on page 37 for more
information on battery life.

Life span (approximate)

500 discharge/charge cycles

Temperature range:
Operating

0° to 35°C (32° to 95°F)

Storage

–40° to 65°C (–40° to 149°F)

Coin-cell battery

CR-2032

AC Adapter
Input voltage

90–264 VAC

Input current (maximum)

1.5 A

Input frequency

47–63 Hz

Output current

4.34 A (maximum at 4-second pulse);
3.34 A (continuous)

Output power

65 W

Specifications

161

AC Adapter (continued)
Rated output voltage

19.5 +/–1.0 VDC

Dimensions:
Height

28.2 mm (1.11 inches)

Width

57.9 mm (2.28 inches)

Depth

137.2 mm (5.4 inches)

Weight (with cables)

0.4 kg (0.9 lb)

Temperature range:
Operating

0° to 35°C (32° to 95°F)

Storage

–40° to 65°C (–40° to 149°F)

Physical
Height

38.6 mm (1.52 inches)

Width

330 mm (12.99 inches)

Depth

243 mm (9.56 inches)

Weight (with 6-cell battery,
CDRW/DVD combo, and 40G hard
drive):
Configurable to less than

2.5 kg (5.5 lb)

Environmental
Temperature range:
Operating

0° to 35°C (32° to 95°F)

Storage

–40° to 65°C (–40° to 149°F)

Relative humidity (maximum):
Operating

10% to 90% (noncondensing)

Storage

5% to 95% (noncondensing)

Maximum vibration (using a
random-vibration spectrum that
simulates user environment):

162

Operating

0.66 GRMS

Storage

1.3 GRMS

Specifications

Environmental (continued)
Maximum shock (measured with
hard drive in operating status and a
2-ms half-sine pulse for operating.
Also measured with hard drive in
head-parked position and a 2-ms halfsine pulse for storage):
Operating

142 G

Storage

163 G

Altitude (maximum):
Operating

–15.2 to 3048 m (–50 to 10,000 ft)

Storage

–15.2 to 10,668 m (–50 to 35,000 ft)

Specifications

163

164

Specifications

Appendix
Using the System Setup Program
NOTE: Your operating system may automatically configure most of the options available in the system setup
program, thus overriding options that you set through the system setup program. (An exception is the External
Hot Key option, which you can disable or enable only through the system setup program.) For more information
on configuring features for your operating system, see the Windows Help and Support Center. To access the
Help and Support Center, see page 13.
The system setup screens display the current setup information and settings for your computer,
such as:
•

System configuration

•

Basic device-configuration settings

•

System security and hard-drive password settings

•

Power management settings

•

Boot (start-up) configuration and display settings

•

Docking-device settings

•

Wireless control settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not
change the system setup program settings. Certain changes might make your computer work incorrectly.

Viewing the System Setup Screen
1 Turn on (or restart) your computer.
2 When the DELL™ logo appears, press immediately. If you wait too long and the Windows
logo appears, continue to wait until you see the Windows desktop. Then shut down your
computer and try again.

System Setup Screen
The system setup screen consists of three windows of information. The window on the left contains
an expandable hierarchy of control categories. If you select (highlight) a category (such as System,
Onboard Devices, or Video) and press , you can show or hide the related subcategories.
The window on the right contains information about the category or subcategory selected in the
window on the left.

Appendix

165

The window at the bottom tells you how to control the system setup program with key functions. Use
these keys to select a category, modify its settings, or exit the system setup program.

Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence

The boot sequence, or boot order, tells the computer where to look to find the software needed to start the
operating system. You can control the boot sequence and enable/disable devices using the Boot Order
page of the system setup program.
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 166.
The Boot Order page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
•

Diskette Drive

•

Internal HDD

•

USB Storage Device

•

CD/DVD/CD-RW drive

•

Modular bay HDD
NOTE: Only devices that are preceded by a number are bootable.

During the boot routine, the computer starts at the top of the list and scans each enabled device for the
operating system start-up files. When the computer finds the files, it stops searching and starts the
operating system.
To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and
then enable or disable the device or change its order in the list.
•

To enable or disable a device, highlight the item and press the space bar. Enabled items are preceded
by a number; disabled items are not preceded by a number.

•

To reorder a device in the list, highlight the device and press either to move the device up the list
or to move a device down the list.

Boot sequence changes take effect as soon as you save the changes and exit the system setup program.
Performing a One-Time Boot

You can set a one-time-only boot sequence without entering the system setup program. (You can also use
this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1 Shut down the computer through the Start menu.
2 Connect the computer to an electrical outlet.

166

Appendix

3 Turn on the computer. When the DELL logo appears, press immediately. If you wait too long
and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer and try again.
4 When the boot device list appears, highlight the device from which you want to boot and press
.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.

Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.

Computer, Keyboard, and Display
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any
installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol
cleaners, which may contain flammable substances.
•

Use a can of compressed air to remove dust from between the keys on the keyboard and to remove any
dirt or lint from the display.
NOTICE: To help prevent damage to the computer or display, do not spray cleaning solution directly onto the
display. Only use products specifically designed for cleaning displays, and follow the instructions that are included
with the product.

•

Moisten a soft, lint-free cloth with either water or a display cleaner. Do not use alcohol or an ammoniabased cleaner. Wipe the display gently working from the center to the edges until it is clean and any
fingerprints are removed. Do not use excessive pressure.

•

Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water
from the cloth to seep between the touch pad and the surrounding palm rest.

Touch Pad
1 Shut down and turn off your computer. See "Turning Off Your Computer" on page 109.
2 Disconnect any attached devices from the computer and from their electrical outlets.
3 Remove any installed batteries. See "Using a Battery" on page 37.
4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not
allow water from the cloth to seep between the touch pad and the surrounding palm rest.

Appendix

167

Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which
prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated
floppies to remove contaminants that accumulate during normal operation.

CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come
with the compressed-air product. Never touch the lens in the drive.

If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning
the discs.
1 Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To help prevent damage to the surface, do not wipe in a circular motion around the disc.
2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line
from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase
commercial products that clean discs and provide some protection from dust, fingerprints, and
scratches. Cleaning products for CDs are also safe to use on DVDs.

Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software programs, and
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the computer and all Dell-installed hardware. In addition to this technicianassisted technical support, online technical support is available at support.dell.com. Additional technical
support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals1. Support for third-party software and peripherals is provided by the original manufacturer,
including those purchased and/or installed through Dell Software and Peripherals, Readyware, and
Custom Factory Integration2.
1
2

168

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, thirdparty hardware components integrated through CFI for the duration of the computer’s service contract.

Appendix

Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and
so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or
ExpressCard accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers,
microphones for telephonic modems, docking stations/port replicators, networking products, and all
associated cabling are included.

Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell
not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party
software and peripherals is provided by the original manufacturer of the product.

FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
•

This device may not cause harmful interference.

•

This device must accept any interference received, including interference that may cause undesired
operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void
your authority to operate this equipment.

These limits are designed to provide reasonable protection against harmful interference in a residential
installation. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
•

Reorient the receiving antenna.

•

Relocate the system with respect to the receiver.

•

Move the system away from the receiver.

•

Plug the system into a different outlet so that the system and the receiver are on different branch
circuits.
Appendix

169

If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for
additional suggestions.
The following information is provided on the device or devices covered in this document in compliance
with the FCC regulations:
Product name:

Dell™ Inspiron™ 640M/ E1405

Model number:

PP19L

Company name:

Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400

Macrovision Product Notice
This product incorporates copyright protection technology that is protected by U.S. patents and other
intellectual property rights. Use of this copyright protection technology must be authorized by
Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized
by Macrovision. Reverse engineering or disassembly is prohibited.

170

Appendix

Glossary
Terms in this Glossary are provided for
informational purposes only and may or may not
describe features included with your particular
computer.

A
AC — alternating current — The form of electricity that
powers your computer when you plug the AC adapter
power cable in to an electrical outlet.
ACPI — advanced configuration and power interface —
A power management specification that enables
Microsoft® Windows® operating systems to put a
computer in standby or hibernate mode to conserve the
amount of electrical power allocated to each device
attached to the computer.
AGP — accelerated graphics port — A dedicated graphics
port that allows system memory to be used for videorelated tasks. AGP delivers a smooth, true-color video
image because of the faster interface between the video
circuitry and the computer memory.
ALS — ambient light sensor.
antivirus software — A program designed to identify,
quarantine, and/or delete viruses from your computer.
APR — advanced port replicator — A docking device that
allows you to conveniently use an external monitor,
keyboard, mouse, and other devices with your portable
computer.
ASF — alert standards format — A standard to define a
mechanism for reporting hardware and software alerts to a
management console. ASF is designed to be platform- and
operating system-independent.

B
backup — A copy of a program or data file on a floppy,
CD, DVD, or hard drive. As a precaution, back up the
data files from your hard drive regularly.
battery — A rechargeable internal power source used to
operate portable computers when not connected to an AC
adapter and an electrical outlet.
battery life span — The length of time (years) during
which a portable computer battery is able to be depleted
and recharged.
battery operating time — The length of time (minutes or
hours) that a portable computer battery holds a charge
while powering the computer.
BIOS — basic input/output system — A program (or
utility) that serves as an interface between the computer
hardware and the operating system. Unless you
understand what effect these settings have on the
computer, do not change them. Also referred to as system
setup.
bit — The smallest unit of data interpreted by your
computer.
Bluetooth® wireless technology — A wireless technology
standard for short-range (9 m [29 feet]) networking
devices that allows for enabled devices to recognize each
other.
boot sequence — Specifies the order of the devices from
which the computer attempts to boot.
bootable CD — A CD that you can use to start your
computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a
bootable CD or floppy disk available. Your Drivers and
Utilities or Resource CD is a bootable CD.

Glossary

171

bootable disk — A disk that you can use to start your
computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a
bootable CD or floppy disk available.
bps — bits per second — The standard unit for measuring
data transmission speed.
BTU — British thermal unit — A measurement of heat
output.
bus — A communication pathway between the
components in your computer.
bus speed — The speed, given in MHz, that indicates how
fast a bus can transfer information.
byte — The basic data unit used by your computer. A byte
is usually equal to 8 bits.

C
C — Celsius — A temperature measurement scale where
0° is the freezing point and 100° is the boiling point of
water.
cache — A special high-speed storage mechanism which
can be either a reserved section of main memory or an
independent high-speed storage device. The cache
enhances the efficiency of many processor operations.
L1 cache — Primary cache stored inside the processor.
L2 cache — Secondary cache which can either be external
to the processor or incorporated into the processor
architecture.
carnet — An international customs document that
facilitates temporary imports into foreign countries. Also
known as a merchandise passport.
CD — compact disc — An optical form of storage media,
typically used for audio and software programs.
CD drive — A drive that uses optical technology to read
data from CDs.
CD player — The software used to play music CDs. The
CD player displays a window with buttons that you use to
play a CD.

172

Glossary

CD-R — CD recordable — A recordable version of a CD.
Data can be recorded only once onto a CD-R. Once
recorded, the data cannot be erased or written over.
CD-RW — CD rewritable — A rewritable version of a
CD. Data can be written to a CD-RW disc, and then
erased and written over (rewritten).
CD-RW drive — A drive that can read CDs and write to
CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
CD-RW/DVD drive — A drive, sometimes referred to as a
combo drive, that can read CDs and DVDs and write to
CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but
you can write to CD-R discs only once.
clock speed — The speed, given in MHz, that indicates
how fast computer components that are connected to the
system bus operate.
COA — Certificate of Authenticity — The Windows
alpha-numeric code located on a sticker on your
computer. Also referred to as the Product Key or
Product ID.
Control Panel — A Windows utility that allows you to
modify operating system and hardware settings, such as
display settings.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and devices.
CRIMM — continuity rambus in-line memory module
— A special module that has no memory chips and is used
to fill unused RIMM slots.
cursor — The marker on a display or screen that shows
where the next keyboard, touch pad, or mouse action will
occur. It often is a blinking solid line, an underline
character, or a small arrow.

D
DDR SDRAM — double-data-rate SDRAM — A type of
SDRAM that doubles the data burst cycle, improving
system performance.

DDR2 SDRAM — double-data-rate 2 SDRAM — A type
of DDR SDRAM that uses a 4-bit prefetch and other
architectural changes to boost memory speed to over
400 MHz.
device — Hardware such as a disk drive, printer, or
keyboard that is installed in or connected to your
computer.
device driver — See driver.
DIN connector — A round, six-pin connector that
conforms to DIN (Deutsche Industrie-Norm) standards;
it is typically used to connect PS/2 keyboard or mouse
cable connectors.
disk striping — A technique for spreading data over
multiple disk drives. Disk striping can speed up operations
that retrieve data from disk storage. Computers that use
disk striping generally allow the user to select the data
unit size or stripe width.
DMA — direct memory access — A channel that allows
certain types of data transfer between RAM and a device
to bypass the processor.
docking device — See APR.

dual display mode — A display setting that allows you to
use a second monitor as an extension of your display. Also
referred to as extended display mode.
DVD — digital versatile disc — A high-capacity disc
usually used to store movies. DVD drives read most CD
media as well.
DVD drive — A drive that uses optical technology to read
data from DVDs and CDs.
DVD player — The software used to watch DVD movies.
The DVD player displays a window with buttons that you
use to watch a movie.
DVD-R — DVD recordable — A recordable version of a
DVD. Data can be recorded only once onto a DVD-R.
Once recorded, the data cannot be erased or written over.
DVD+RW — DVD rewritable — A rewritable version of
a DVD. Data can be written to a DVD+RW disc, and
then erased and written over (rewritten). (DVD+RW
technology is different from DVD-RW technology.)
DVD+RW drive — drive that can read DVDs and most
CD media and write to DVD+RW (rewritable DVDs)
discs.

DMTF — Distributed Management Task Force — A
consortium of hardware and software companies who
develop management standards for distributed desktop,
network, enterprise, and Internet environments.

DVI — digital video interface — A standard for digital
transmission between a computer and a digital video
display.

domain — A group of computers, programs, and devices
on a network that are administered as a unit with common
rules and procedures for use by a specific group of users. A
user logs on to the domain to gain access to the resources.

DRAM — dynamic random-access memory — Memory
that stores information in integrated circuits containing
capacitors.
driver — Software that allows the operating system to
control a device such as a printer. Many devices do not
work properly if the correct driver is not installed in the
computer.
DSL — Digital Subscriber Line — A technology that
provides a constant, high-speed Internet connection
through an analog telephone line.

ECC — error checking and correction — A type of
memory that includes special circuitry for testing the
accuracy of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector
design that provides improved bidirectional data
transmission. Similar to EPP, ECP uses direct memory
access to transfer data and often improves performance.
EIDE — enhanced integrated device electronics — An
improved version of the IDE interface for hard drives and
CD drives.
EMI — electromagnetic interference — Electrical
interference caused by electromagnetic radiation.

Glossary

173

ENERGY STAR® — Environmental Protection Agency
requirements that decrease the overall consumption of
electricity.
EPP — enhanced parallel port — A parallel connector
design that provides bidirectional data transmission.
ESD — electrostatic discharge — A rapid discharge of
static electricity. ESD can damage integrated circuits
found in computer and communications equipment.
expansion card — A circuit board that installs in an
expansion slot on the system board in some computers,
expanding the capabilities of the computer. Examples
include video, modem, and sound cards.
expansion slot — A connector on the system board (in
some computers) where you insert an expansion card,
connecting it to the system bus.
ExpressCard — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
common types of ExpressCards. ExpressCards support
both the PCI Express and USB 2.0 standard.
Express Service Code — A numeric code located on a
sticker on your Dell™ computer. Use the Express Service
Code when contacting Dell for assistance. Express Service
Code service may not be available in some countries.
extended display mode — A display setting that allows
you to use a second monitor as an extension of your
display. Also referred to as dual display mode.
extended PC Card — A PC Card that extends beyond the
edge of the PC Card slot when installed.

F
Fahrenheit — A temperature measurement scale where
32° is the freezing point and 212° is the boiling point of
water.
FCC — Federal Communications Commission — A U.S.
agency responsible for enforcing communications-related
regulations that state how much radiation computers and
other electronic equipment can emit.
floppy — An electromagnetic form of storage media. Also
known as a floppy diskette or a floppy disk.

174

Glossary

floppy drive — A disk drive that can read and write to
floppy disks.
folder — A term used to describe space on a disk or drive
where files are organized and grouped. Files in a folder can
be viewed and ordered in various ways, such as
alphabetically, by date, and by size.
format — The process that prepares a drive or disk for file
storage. When a drive or disk is formatted, the existing
information on it is lost.
FSB — front side bus — The data path and physical
interface between the processor and RAM.
FTP — file transfer protocol — A standard Internet
protocol used to exchange files between computers
connected to the Internet.

G
G — gravity — A measurement of weight and force.
GB — gigabyte — A measurement of data storage that
equals 1024 MB (1,073,741,824 bytes). When used to
refer to hard drive storage, the term is often rounded to
1,000,000,000 bytes.
GHz — gigahertz — A measurement of frequency that
equals one thousand million Hz, or one thousand MHz.
The speeds for computer processors, buses, and interfaces
are often measured in GHz.
graphics mode — A video mode that can be defined as x
horizontal pixels by y vertical pixels by z colors. Graphics
modes can display an unlimited variety of shapes and
fonts.
GUI — graphical user interface — Software that interacts
with the user by means of menus, windows, and icons.
Most programs that operate on the Windows operating
systems are GUIs.

H
hard drive — A drive that reads and writes data on a hard
disk. The terms hard drive and hard disk are often used
interchangeably.

heat sink — A metal plate on some processors that helps
dissipate heat.
help file — A file that contains descriptive or
instructional information about a product. Some help
files are associated with a particular program, such as Help
in Microsoft Word. Other help files function as standalone reference sources. Help files typically have a
filename extension of .hlp or .chm.
hibernate mode — A power management mode that saves
everything in memory to a reserved space on the hard
drive and then turns off the computer. When you restart
the computer, the memory information that was saved to
the hard drive is automatically restored.
HTML — hypertext markup language — A set of codes
inserted into an Internet web page intended for display on
an Internet browser.
HTTP — hypertext transfer protocol — A protocol for
exchanging files between computers connected to the
Internet.
Hz — hertz — A unit of frequency measurement that
equals 1 cycle per second. Computers and electronic
devices are often measured in kilohertz (kHz), megahertz
(MHz), gigahertz (GHz), or terahertz (THz).

I
IC — integrated circuit — A semiconductor wafer, or
chip, on which thousands or millions of tiny electronic
components are fabricated for use in computer, audio, and
video equipment.
IDE — integrated device electronics — An interface for
mass storage devices in which the controller is integrated
into the hard drive or CD drive.
IEEE 1394 — Institute of Electrical and Electronics
Engineers, Inc. — A high-performance serial bus used to
connect IEEE 1394-compatible devices, such as digital
cameras and DVD players, to the computer.

integrated — Usually refers to components that are
physically located on the computer’s system board. Also
referred to as built-in.
I/O — input/output — An operation or device that enters
and extracts data from your computer. Keyboards and
printers are I/O devices.
I/O address — An address in RAM that is associated with
a specific device (such as a serial connector, parallel
connector, or expansion slot) and allows the processor to
communicate with that device.
IrDA — Infrared Data Association — The organization
that creates international standards for infrared
communications.
IRQ — interrupt request — An electronic pathway
assigned to a specific device so that the device can
communicate with the processor. Each device connection
must be assigned an IRQ. Although two devices can share
the same IRQ assignment, you cannot operate both
devices simultaneously.
ISP — Internet service provider — A company that allows
you to access its host server to connect directly to the
Internet, send and receive e-mail, and access websites.
The ISP typically provides you with a software package,
user name, and access phone numbers for a fee.

K
Kb — kilobit — A unit of data that equals 1024 bits. A
measurement of the capacity of memory integrated
circuits.
KB — kilobyte — A unit of data that equals 1024 bytes
but is often referred to as 1000 bytes.
key combination — A command requiring you to press
multiple keys at the same time.
kHz — kilohertz — A measurement of frequency that
equals 1000 Hz.

infrared sensor — A port that allows you to transfer data
between the computer and infrared-compatible devices
without using a cable connection.

Glossary

175

L
LAN — local area network — A computer network
covering a small area. A LAN usually is confined to a
building or a few nearby buildings. A LAN can be
connected to another LAN over any distance through
telephone lines and radio waves to form a wide area
network (WAN).
LCD — liquid crystal display — The technology used by
portable computer and flat-panel displays.
LED — light-emitting diode — An electronic component
that emits light to indicate the status of the computer.
local bus — A data bus that provides a fast throughput for
devices to the processor.
LPT — line print terminal — The designation for a
parallel connection to a printer or other parallel device.

memory mapping — The process by which the computer
assigns memory addresses to physical locations at start-up.
Devices and software can then identify information that
the processor can access.
memory module — A small circuit board containing
memory chips, which connects to the system board.
MHz — megahertz — A measure of frequency that equals
1 million cycles per second. The speeds for computer
processors, buses, and interfaces are often measured in
MHz.
modem — A device that allows your computer to
communicate with other computers over analog
telephone lines. Three types of modems include: external,
PC Card, and internal. You typically use your modem to
connect to the Internet and exchange e-mail.
module bay — A bay that supports devices such as optical
drives, a second battery, or a Dell TravelLite™ module.

monitor — The high-resolution TV-like device that
displays computer output.

Mb — megabit — A measurement of memory chip
capacity that equals 1024 Kb.

mouse — A pointing device that controls the movement
of the cursor on your screen. Typically you roll the mouse
over a hard, flat surface to move the pointer or cursor on
your screen.

Mbps — megabits per second — One million bits per
second. This measurement is typically used for
transmission speeds for networks and modems.
MB — megabyte — A measurement of data storage that
equals 1,048,576 bytes. 1 MB equals 1024 KB. When used
to refer to hard drive storage, the term is often rounded to
1,000,000 bytes.
MB/sec — megabytes per second — One million bytes
per second. This measurement is typically used for data
transfer ratings.
memory — A temporary data storage area inside your
computer. Because the data in memory is not permanent,
it is recommended that you frequently save your files
while you are working on them, and always save your files
before you shut down the computer. Your computer can
contain several different forms of memory, such as RAM,
ROM, and video memory. Frequently, the word memory is
used as a synonym for RAM.
memory address — A specific location where data is
temporarily stored in RAM.

176

Glossary

ms — millisecond — A measure of time that equals one
thousandth of a second. Access times of storage devices
are often measured in ms.

N
network adapter — A chip that provides network
capabilities. A computer may include a network adapter
on its system board, or it may contain a PC Card with an
adapter on it. A network adapter is also referred to as a
NIC (network interface controller).
NIC — See network adapter.
notification area — The section of the Windows taskbar
that contains icons for providing quick access to programs
and computer functions, such as the clock, volume
control, and print status. Also referred to as system tray.
ns — nanosecond — A measure of time that equals one
billionth of a second.

NVRAM — nonvolatile random access memory — A type
of memory that stores data when the computer is turned
off or loses its external power source. NVRAM is used for
maintaining computer configuration information such as
date, time, and other system setup options that you
can set.

PIO — programmed input/output — A method of
transferring data between two devices through the
processor as part of the data path.

Plug-and-Play — The ability of the computer to
automatically configure devices. Plug and Play provides
automatic installation, configuration, and compatibility
with existing hardware if the BIOS, operating system, and
all devices are Plug and Play compliant.

optical drive — A drive that uses optical technology to
read or write data from CDs, DVDs, or DVD+RWs.
Example of optical drives include CD drives, DVD drives,
CD-RW drives, and CD-RW/DVD combo drives.

P
parallel connector — An I/O port often used to connect a
parallel printer to your computer. Also referred to as an
LPT port.
partition — A physical storage area on a hard drive that is
assigned to one or more logical storage areas known as
logical drives. Each partition can contain multiple logical
drives.
PC Card — A removable I/O card adhering to the
PCMCIA standard. Modems and network adapters are
common types of PC Cards.
PCI — peripheral component interconnect — PCI is a
local bus that supports 32-and 64-bit data paths,
providing a high-speed data path between the processor
and devices such as video, drives, and networks.
PCI Express — A modification to the PCI interface that
boosts the data transfer rate between the processor and
the devices attached to it. PCI Express can transfer data at
speeds from 250 MB/sec to 4 GB/sec. If the PCI Express
chip set and the device are capable of different speeds,
they will operate at the slower speed.
PCMCIA — Personal Computer Memory Card
International Association — The organization that
establishes standards for PC Cards.
PIN — personal identification number — A sequence of
numerals and/or letters used to restrict unauthorized
access to computer networks and other secure systems.

pixel — A single point on a display screen. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 800 x 600, is expressed as the number
of pixels across by the number of pixels up and down.

POST — power-on self-test — Diagnostics programs,
loaded automatically by the BIOS, that perform basic
tests on the major computer components, such as
memory, hard drives, and video. If no problems are
detected during POST, the computer continues the
start-up.
processor — A computer chip that interprets and executes
program instructions. Sometimes the processor is referred
to as the CPU (central processing unit).
program — Any software that processes data for you,
including spreadsheet, word processor, database, and
game packages. Programs require an operating system to
run.
PS/2 — personal system/2 — A type of connector for
attaching a PS/2-compatible keyboard, mouse, or keypad.
PXE — pre-boot execution environment — A WfM
(Wired for Management) standard that allows networked
computers that do not have an operating system to be
configured and started remotely.

R
RAID — redundant array of independent disks — A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50.
RAM — random-access memory — The primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you shut
down your computer.

Glossary

177

readme file — A text file included with a software package
or hardware product. Typically, readme files provide
installation information and describe new product
enhancements or corrections that have not yet been
documented.
read-only — Data and/or files you can view but cannot
edit or delete. A file can have read-only status if:
• It resides on a physically write-protected floppy disk,
CD, or DVD.
• It is located on a network in a directory and the
system administrator has assigned rights only to
specific individuals.
refresh rate — The frequency, measured in Hz, at which
your screen's horizontal lines are recharged (sometimes
also referred to as its vertical frequency). The higher the
refresh rate, the less video flicker can be seen by the
human eye.
resolution — The sharpness and clarity of an image
produced by a printer or displayed on a monitor. The
higher the resolution, the sharper the image.
RFI — radio frequency interference — Interference that
is generated at typical radio frequencies, in the range of
10 kHz to 100,000 MHz. Radio frequencies are at the
lower end of the electromagnetic frequency spectrum and
are more likely to have interference than the higher
frequency radiations, such as infrared and light.
ROM — read-only memory — Memory that stores data
and programs that cannot be deleted or written to by the
computer. ROM, unlike RAM, retains its contents after
you shut down your computer. Some programs essential to
the operation of your computer reside in ROM.
RPM — revolutions per minute — The number of
rotations that occur per minute. Hard drive speed is often
measured in rpm.
RTC — real time clock — Battery-powered clock on the
system board that keeps the date and time after you shut
down the computer.

178

Glossary

RTCRST — real-time clock reset — A jumper on the
system board of some computers that can often be used
for troubleshooting problems.

S
ScanDisk — A Microsoft utility that checks files, folders,
and the hard disk’s surface for errors. ScanDisk often runs
when you restart the computer after it has stopped
responding.
SDRAM — synchronous dynamic random-access memory
— A type of DRAM that is synchronized with the optimal
clock speed of the processor.
serial connector — An I/O port often used to connect
devices such as a handheld digital device or digital camera
to your computer.
Service Tag — A bar code label on your computer that
identifies your computer when you access Dell Support at
support.dell.com or when you call Dell for customer
service or technical support.
setup program — A program that is used to install and
configure hardware and software. The setup.exe or
install.exe program comes with most Windows software
packages. Setup program differs from system setup.
shortcut — An icon that provides quick access to
frequently used programs, files, folders, and drives. When
you place a shortcut on your Windows desktop and
double-click the icon, you can open its corresponding
folder or file without having to find it first. Shortcut icons
do not change the location of files. If you delete a
shortcut, the original file is not affected. Also, you can
rename a shortcut icon.
shutdown — The process of closing windows and exiting
programs, exiting the operating system, and turning off
your computer. You can lose data if you turn off your
computer before completing a shutdown.
smart card — A card that is embedded with a processor
and a memory chip. Smart cards can be used to
authenticate a user on computers equipped for smart
cards.

software — Anything that can be stored electronically,
such as computer files or programs.
S/PDIF — Sony/Philips Digital Interface — An audio
transfer file format that allows the transfer of audio from
one file to another without converting it to and from an
analog format, which could degrade the quality of the file.

system setup — A utility that serves as an interface between
the computer hardware and the operating system. System
setup allows you to configure user-selectable options in the
BIOS, such as date and time or system password. Unless
you understand what effect the settings have on the
computer, do not change the settings for this program.

standby mode — A power management mode that shuts
down all unnecessary computer operations to save energy.

system tray — See notification area.

Strike Zone™ — Reinforced area of the platform base
that protects the hard drive by acting as a dampening
device when a computer experiences resonating shock or
is dropped (whether the computer is on or off).

surge protectors — Prevent voltage spikes, such as those
that may occur during an electrical storm, from entering
the computer through the electrical outlet. Surge
protectors do not protect against lightning strikes or against
brownouts, which occur when the voltage drops more than
20 percent below the normal AC-line voltage level.

TAPI — telephony application programming interface —
Enables Windows programs to operate with a wide variety
of telephony devices, including voice, data, fax, and video.
text editor — A program used to create and edit files that
contain only text; for example, Windows Notepad uses a
text editor. Text editors do not usually provide word wrap
or formatting functionality (the option to underline,
change fonts, and so on).

Network connections cannot be protected by surge
protectors. Always disconnect the network cable from the
network connector during electrical storms.

travel module — A plastic device designed to fit inside
the module bay of a portable computer to reduce the
weight of the computer.

SIM — Subscriber Identity Module. A SIM card contains
a microchip that encrypts voice and data transmissions.
SIM cards can be used in phones or portable computers.

SVGA — super-video graphics array — A video standard
for video cards and controllers. Typical SVGA resolutions
are 800 x 600 and 1024 x 768.
The number of colors and resolution that a program
displays depends on the capabilities of the monitor, the
video controller and its drivers, and the amount of video
memory installed in the computer.
S-video TV-out — A connector used to attach a TV or
digital audio device to the computer.
SXGA — super-extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1280 x 1024.
SXGA+ — super-extended graphics array plus — A video
standard for video cards and controllers that supports
resolutions up to 1400 x 1050.
system board — The main circuit board in your computer.
Also known as the motherboard.

UMA — unified memory allocation — System memory
dynamically allocated to video.
UPS — uninterruptible power supply — A backup power
source used when the electrical power fails or drops to an
unacceptable voltage level. A UPS keeps a computer
running for a limited amount of time when there is no
electrical power. UPS systems typically provide surge
suppression and may also provide voltage regulation.
Small UPS systems provide battery power for a few
minutes to enable you to shut down your computer.
USB — universal serial bus — A hardware interface for a
low-speed device such as a USB-compatible keyboard,
mouse, joystick, scanner, set of speakers, printer,
broadband devices (DSL and cable modems), imaging
devices, or storage devices. Devices are plugged directly in
to a 4-pin socket on your computer or in to a multi-port
hub that plugs in to your computer. USB devices can be
connected and disconnected while the computer is turned
on, and they can also be daisy-chained together.

Glossary

179

UTP — unshielded twisted pair — Describes a type of
cable used in most telephone networks and some
computer networks. Pairs of unshielded wires are twisted
to protect against electromagnetic interference, rather
than relying on a metal sheath around each pair of wires to
protect against interference.
UXGA — ultra extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1600 x 1200.

virus may replicate itself onto all the floppy disks that are
read or written in that computer until the virus is
eradicated.
V — volt — The measurement of electric potential or
electromotive force. One V appears across a resistance of
1 ohm when a current of 1 ampere flows through that
resistance.

W — watt — The measurement of electrical power. One
W is 1 ampere of current flowing at 1 volt.

video controller — The circuitry on a video card or on the
system board (in computers with an integrated video
controller) that provides the video capabilities—in
combination with the monitor—for your computer.

WHr — watt-hour — A unit of measure commonly used
to indicate the approximate capacity of a battery. For
example, a 66-WHr battery can supply 66 W of power for
1 hour or 33 W for 2 hours.

video memory — Memory that consists of memory chips
dedicated to video functions. Video memory is usually
faster than system memory. The amount of video memory
installed primarily influences the number of colors that a
program can display.

wallpaper — The background pattern or picture on the
Windows desktop. Change your wallpaper through the
Windows Control Panel. You can also scan in your favorite
picture and make it wallpaper.

video mode — A mode that describes how text and
graphics are displayed on a monitor. Graphics-based
software, such as Windows operating systems, displays in
video modes that can be defined as x horizontal pixels by y
vertical pixels by z colors. Character-based software, such
as text editors, displays in video modes that can be
defined as x columns by y rows of characters.
video resolution — See resolution.
virus — A program that is designed to inconvenience you
or to destroy data stored on your computer. A virus
program moves from one computer to another through an
infected disk, software downloaded from the Internet, or
e-mail attachments. When an infected program starts, its
embedded virus also starts.
A common type of virus is a boot virus, which is stored in
the boot sectors of a floppy disk. If the floppy disk is left in
the drive when the computer is shut down and then
turned on, the computer is infected when it reads the
boot sectors of the floppy disk expecting to find the
operating system. If the computer is infected, the boot

180

Glossary

WLAN — wireless local area network. A series of
interconnected computers that communicate with each
other over the air waves using access points or wireless
routers to provide Internet access.
write-protected — Files or media that cannot be changed.
Use write-protection when you want to protect data from
being changed or destroyed. To write-protect a 3.5-inch
floppy disk, slide its write-protect tab to the open
position.
WWAN — wireless wide area network. A wireless highspeed data network using cellular technology and covering
a much larger geographic area than WLAN.
WXGA — wide-aspect extended graphics array — A video
standard for video cards and controllers that supports
resolutions up to 1280 x 800."

X
XGA — extended graphics array — A video standard for
video cards and controllers that supports resolutions up to
1024 x 768.

Z
ZIF — zero insertion force — A type of socket or
connector that allows a computer chip to be installed or
removed with no stress applied to either the chip or its
socket.
Zip — A popular data compression format. Files that have
been compressed with the Zip format are called Zip files
and usually have a filename extension of .zip. A special
kind of zipped file is a self-extracting file, which has a
filename extension of .exe. You can unzip a self-extracting
file by double-clicking it.
Zip drive — A high-capacity floppy drive developed by
Iomega Corporation that uses 3.5-inch removable disks
called Zip disks. Zip disks are slightly larger than regular
floppy disks, about twice as thick, and hold up to 100 MB
of data.

Glossary

181

182

Glossary

Index
Numbers
5-in-1 media memory card
reader, 67

Bluetooth wireless technology
card
device status light, 18
installing, 128
boot sequence, 166

A
audio connectors, 20
audio device
connecting, 49
enabling, 62
audio. See sound

B
battery
charge gauge, 38
charging, 41
checking the charge, 38
conserving power, 39
description, 23
meter, 38
performance, 37
power meter, 38
removing, 41
storing, 42
battery-bay latch release, 23
blanks
ExpressCards, 65
removing, 66, 69

brightness
adjusting, 31

C
CardBus technology
ExpressCards, 65
media memory cards, 67

computer (continued)
specifications, 157
stops responding, 93
conflicts
software and hardware
incompatibilities, 103
connecting
audio device, 49
Mobile Broadband
network, 76
TV, 49
WLAN, 72

carnet, 134

CD drive
problems, 85

Dell
contacting, 135, 170
support policy, 169
support site, 13

CD-RW drive
problems, 86
CDs
operating system, 14
playing, 43
Check Disk, 86
cleaning
touch pad, 167
computer
crashes, 93-94
protecting, 80
restore to previous operating
state, 104
slow performance, 87, 95

Dell Diagnostics
about, 81, 84
starting from the Drivers and
Utilities CD, 82
starting from your hard
drive, 81
Dell MediaDirect, 17
about, 46
problems, 94
Dell Premier Support
website, 11
device security screw
about, 114

Index

183

184

Index

device status lights, 16

diagnostics
Dell, 81, 84

End User License
Agreement, 11

display
adjusting brightness, 31
adjusting the size of icons, 131
adjusting the size of
toolbars, 131
description, 16
resolution, 31
switching the video image, 31

ergonomics information, 11

display latch, 18
documentation
End User License
Agreement, 11
ergonomics, 11
online, 13
Product Information
Guide, 11
regulatory, 11
safety, 11
warranty, 11
Dolby headphones, setting
up, 62
drivers
about, 101
identifying, 101
reinstalling, 101

error messages, 88
ExpressCard slot
description, 20
ExpressCards
blanks, 65-66
CardBus technology, 65
extended, 65
installing, 65
removing, 66
slots, 65
types, 65

F
fan
description, 19, 23
Files and Settings Transfer
Wizard, 26
floppy drive
connecting to a USB
connector, 21-22

Drivers and Utilities CD, 102

drives
problems, 85
See hard drive

hard drive
description, 24
problems, 86
replacing, 111
returning to Dell, 113

DVD drive
problems, 85
DVDs
playing, 43

184

Index

hardware
conflicts, 103
Dell Diagnostics, 81, 84
Hardware Troubleshooter, 103
Help and Support Center, 13
help file
Windows Help and Support
Center, 13
hibernate mode, 40
hinge cover
removing, 125

I
icons
adjusting the size, 131
IEEE 1394 connector
description, 20
problems, 92
Internet connection
about, 25
options, 25
setting up, 25
IRQ conflicts, 103

K
keyboard
description, 17
numeric keypad, 33
problems, 92
removing, 127
shortcuts, 34
keyboard status lights
description, 18

keypad
numeric, 33

L
labels
Microsoft Windows, 12
Service Tag, 12

modem
installing, 121
modem connector
description, 21

passwords
about, 79
forgetting, 80

modem cover
description, 24

PC Restore, 105

lost computer, 80

module bay
device security screw, 114
swapping devices, 114

monitor
problems, 99
switching the video image, 31

media control buttons
Dell MediaDirect button, 46
description, 17
play/pause/Dell
MediaDirect, 17
media memory cards
blanks, 69
CardBus technology, 67
installing, 68
removing, 69
slots, 67
types, 67

N
network
problems, 96
QuickSet, 131
network connector
description, 22

memory
adding, 116, 118
installing, 115
removing, 116, 119

operating system
CD, 14
reinstalling, 14
reinstalling Windows XP, 104

memory module cover, 23

Operating System CD, 14

messages
error, 88

optical drive
description, 21

Microsoft Windows label, 12

optical-drive-tray eject
button
description, 21

Mobile Broadband (WWAN)
network connections, 76

playing CDs, 43
playing DVDs, 43
power
hibernate mode, 40
line conditioners, 30
modes for managing power
usage, 38
problems, 96
protection devices, 30
standby mode, 39
surge protectors, 30
UPS, 30
power light
conditions, 96
power management
adjusting settings, 131
conserving battery power, 39
QuickSet, 131
printer
cable, 29
connecting, 28
problems, 97
setting up, 28
USB, 29
problems
blue screen, 94
CD drive, 85
CD-RW drive, 86
computer crashes, 93-94

Index

185

186

Index

problems (continued)
computer does not start up, 93
computer stops responding, 93
conflicts, 103
Dell Diagnostics, 81, 84
Dell MediaDirect, 94
drives, 85
DVD drive, 85
error messages, 88
hard drive, 86
IEEE 1394 connector, 92
keyboard, 92
lockups, 93
network, 96
power, 96
power light conditions, 96
printer, 97
program crashes repeatedly, 93
program stops responding, 93
programs and Windows
compatibility, 94
restore operating system to
previous state, 104
scanner, 97
slow computer
performance, 87, 95
software, 93-95
speakers, 98
spyware, 87, 95
technical support policy, 169
video and monitor, 99
Product Information
Guide, 11
protecting your computer, 79

186

Index

Q
QuickSet, 34, 46, 131
QuickSet Help, 14

sound
problems, 98
volume, 98
speaker
problems, 98
volume, 98

RAM. See memory

speakers
description, 17

regulatory information, 11

specifications, 157

reinstalling
Windows XP, 104

spyware, 87, 95

resolution
setting, 31
ResourceCD
Dell Diagnostics, 81, 84

standby mode
about, 39
stolen computer, 80
support
contacting Dell, 135, 170
policy, 169

support website, 13

S/PDIF digital audio
enabling, 62

S-video TV-out connector
description, 20

safety instructions, 11

System Restore, 104

scanner
problems, 97

system setup program
commonly used options, 166
screens, 165
viewing, 165

screen. See monitor
security
device security screw, 114
security cable slot
description, 19
Service Tag, 12
software
conflicts, 103
problems, 94-95

T
taskbar
QuickSet icon, 131
technical support
policy, 169
toolbars
adjusting the size, 131

touch pad
cleaning, 167
customizing, 36
description, 17
tracking software
protecting your computer, 80
transferring information to a
new computer, 26
traveling with the computer
by air, 134
identification tag, 133
packing, 133
tips, 134
troubleshooting
conflicts, 103
Dell Diagnostics, 81, 84
external keyboard
problems, 92
Hardware Troubleshooter, 103
Help and Support Center, 13
restore computer to previous
operating state, 104

TV
connecting, 49

U
uninterruptible power supply.
See UPS
UPS, 30
USB connectors
description, 21-22

V
video
problems, 99
video connector
description, 22
volume
adjusting, 98

W
warranty information, 11
Windows XP
Device Driver Rollback, 102
Files and Settings Transfer
Wizard, 26
Hardware Troubleshooter, 103
Help and Support Center, 13
hibernate mode, 40
Program Compatibility
Wizard, 94
reinstalling, 14, 104
standby mode, 39
System Restore, 104
wireless
turning activity on and
off, 131
wizards
Files and Settings Transfer
Wizard, 26
Program Compatibility
Wizard, 94
WLAN, 71

Index

187

188

Index

188

Index

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XMP Toolkit                     : XMP toolkit 2.9.1-13, framework 1.6
About                           : uuid:5c7cf9e3-809b-4f87-b7b3-b75833a96383
Producer                        : Acrobat Distiller 6.0 (Windows)
Creator Tool                    : FrameMaker 7.1
Modify Date                     : 2007:03:08 15:15:59Z
Create Date                     : 2007:03:08 15:09:04Z
Document ID                     : uuid:72c1e462-3064-4421-8695-61e5973827ae
Format                          : application/pdf
Title                           : book_INSP.book
Creator                         : gloria_salinas
Author                          : gloria_salinas

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Dell 640M Book_INSP User Manual To The 2214f039 Ca13 4d66 B627 Ddc520fa637d

PP19L to the manual b682812f-cb27-4471-a47c-3fce0c1362c3

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