Dell 4J1412 Users Manual User’s Guide

4J1412 to the manual a4600fe2-fde9-4f71-ac1d-3630f1cfed0b

2015-02-09

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Dell™ Photo Printer 540

Owner’s Manual
Look Inside For:
• Ordering Photo Print Packs
• Getting Started
• Using Your Printer
• Printing With a Computer
• Care and Maintenance
• Troubleshooting

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Ordering Photo Print Packs
You can order Dell™ Photo Print Packs, which contain the photo cartridge and photo paper
for your printer, and other supplies online at www.dell.com/supplies or by phone.
USA

877-465-2968 (877-Ink2You)

Austria

08 20 - 24 05 30 35

Belgium

02.713 1590

Canada
Caribbean Islands

877-501-4803
Please contact your local distributor.

Columbia

800-9-155676

Denmark

3287 5215

Finland

09 2533 1411

France

0825387247

Germany

0800 2873355

Ireland

1850 707 407

Italy

800602705

Luxembourg

02.713 1590

Mexico

001-866-851-1754

Netherlands

020 - 674 4881

Norway

231622 64

Paraguay

Please contact your local distributor.

Peru

Please contact your local distributor.

Portugal

Please contact your local distributor.

Puerto Rico

866-851-1760

Spain

902120385

Sweden

08 587 705 81

0870 907 4574

Uruguay

Please contact your local distributor.

Venezuela

Please contact your local distributor.

Your printer has been designed to print using:
Item:
Dell Photo Print Pack

Part number:
0D6605

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft
Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model 540
October 2004 P/N 4J1412 Rev. A01

Contents
Ordering Photo Print Packs

. . . . . . . . . . . . . . . . . . . . . . . .

Notes, Notices, and Cautions .

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2
3

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. . . . . . . . . . . . . . . . . . . . . . .

CAUTION: SAFETY INSTRUCTIONS .

1 Getting Started
Accessing Your User’s Guide .

Understanding the Printer Parts
Setting Up Your Printer .

. . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . .

Loading the Photo Cartridge
Loading the Photo Paper .

. . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . .

17
17
17
18
19
19
20

. . . . . . . . . . . . . . . . . . . . . . . .

Changing Settings—Press Menu .
Select Menu Items . . . .
Print Options Menu . . . .
Photo Quality Menu . . . .
Photo Display Menu . . . .
Photo Management Menu .
Printer Settings Menu . . .
Maintenance Menu . . . .

. . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . .

2 Using Your Printer
Printing Without a Computer

Printing Tips . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing From a Memory Card . . . . . . . . . . . . . . . . . .
Selecting Photos to Print . . . . . . . . . . . . . . . . . . . .
Printing From Your Pictbridge-enabled or Other Compatible Camera
Canceling Printing. . . . . . . . . . . . . . . . . . . . . . . .
Removing Perforated Tabs From Prints . . . . . . . . . . . . . .

. . .

21
21
22
24
24
24

. . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printing With a Computer
Printing Tips

. . .
. . .
. . .
. . .
. . .

Contents

Windows-Based Operating System Requirements
Printing From a Computer . . . . . . . . . . . .
Choosing a Color Mode . . . . . . . . . . . . .
Canceling printing . . . . . . . . . . . . . . . .
Saving and Copying Photos to Your Computer . . .

. . . . . . . . . . .

25
26
27
27
28

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. . . . . . . . . . .
. . . . . . . . . . .
. . . . . . . . . . .
. . . . . . . . . . .

3 Care and Maintenance
General Care of the Printer .

Cleaning the Paper Feed Roller .

. . . . . . . . . . . . . . . . . . . . . .

Handling and Storing the Photo Paper and Photo Cartridge

. . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4 Troubleshooting
Setup Problems

General Problems
Error Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printing Problems

More Troubleshooting Options

. . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .

5 Contacting Dell
Technical Assistance

Automated Order-Status Service
Contacting Dell

Contents

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6 Appendix
U.S. Terms and Conditions of Sale

. . . . . . . . . . . . . . . . . . . . .

Limited Warranties and Return Policy

. . . . . . . . . . . . . . . . . . .

57
60

Limited Warranty for Dell-Branded Hardware Products (U.S. Only) . . . . 60
Total Satisfaction Return Policy (U.S. Only) . . . . . . . . . . . . . . . 63
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) 64
Total Satisfaction Return Policy (Canada Only) . . . . . . . . . . . . . 67
Dell Software and Peripherals (Canada Only) . . . . . . . . . . . . . . 67
1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
68
Dell™ Photo Print Pack Limited Warranties .

. . . . . . . . . . . . . . . .

Dell™ Photo Print Pack Limited Warranty (U.S. and Canada Only)
Dell™ Photo Print Pack Limited Warranty (Latin America Only) .
Regulatory Notices

. . . .

69
69

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . .

NOM Information (Mexico Only)

. . . . . . . . . . . . . . . . . . . .

Dell™ Software License Agreement

. . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Limited Warranty

U.S. Government Restricted Rights
General

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printer Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . .

Contents

CAUTION: SAFETY INSTRUCTIONS
Use the following safety guidelines to help ensure your own personal safety and to help protect your
Dell™ Photo Printer 540 and working environment from potential damage.
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power
supply cord, during a lightning storm.

CAUTION: Do not expose this product to liquid, moisture, or extreme temperatures. Power supplies and

battery chargers are intended for indoor use only. The use of controls, adjustments, or procedures other
than those specified herein may result in exposure to shock and/or electrical or mechanical hazards.

NOTICE: Do not disassemble this product; there are no user-serviceable parts inside. Refer servicing to
qualified service personnel.

•

Use only the power supply provided with this product or the manufacturer’s authorized
replacement power supply.

•

Connect the power cable to an electrical outlet that is near the product and easily accessible.

•

Refer service or repairs, other than those described in the user documentation, to a
professional service person.

•

Read and follow these instructions before using Dell products. Always follow basic safety
procedures.

•

The use of an accessory attachment that is not recommended by Dell, such as an AC adapter,
may cause fire, electric shock, or injury.

•

Do not allow chemicals, such as suntan lotion, to come into contact with the painted surface
of the printer.

•

If the printer has been subjected to inclement weather or you suspect water has gotten inside
the printer, turn off the printer and remove the paper tray and photo cartridge. Allow all
components to air-dry for at least 24 hours before using the printer again. If this does not
resolve the problem, contact customer support (see page 39).

•

The printer and the power supply contain a small amount of lead in the circuit board.
Disposal of this material may be regulated due to environmental considerations.

•

Disposal of the photo cartridge is not regulated and should not be subject to state or local
landfill, incineration, or recycling requirements.

•

For more disposal or recycling information, contact your local authorities. In the US, visit the
Electronics Industry Alliance Web site at www.eaie.org.

www.dell.com | support.dell.com

1
Getting Started
Accessing Your User’s Guide
Click Start →All Program(s) →Dell Printers →Dell Photo Printer 540 →
View Dell User’s Guide.

Understanding the Printer Parts

11
10
9
8
7

Lights and Buttons

Description

Error indicator light

Glows amber when an error condition exists.

Power button

Turn your printer on or off; button is lit when power is on.

Save to PC

Establishes a connection with your computer that allows you
to save photos from your memory card, USB storage device,
or camera directly to the computer.

Rotate

Rotates a photo 90 degrees each time button is pressed. (For
display purposes only. Does not change orientation of a
printed photo.)

Change settings and customize printing options. (See page
17.)

Memory card light

Light blinks while checking card, then glows steady green.

Navigation (Arrow) buttons

Navigate through photos and menus.

Getting Started

www.dell.com | support.dell.com

Lights and Buttons

Description

Select

Choose the photo or option that appears on the Liquid
Crystal Display (LCD).

Cancel

Cancel the current print job or back out of the menus.

Print Color

Print color copy of the selected photo(s).

Print Black & White

Print black and white copy of the selected photo(s).

2
3

Part

Description

LCD

Display photos, printer status, messages, menu options, or
settings.

Power connector

Supply power to the printer.

USB connector to PC

Connect your printer to a computer.

Camera or USB storage device
connector

Connect a PictBridge-enabled or other compatible camera or
USB storage device.

Memory card slot

Memory card slot for Secure Digital (SD), Memory Stick
(MS), MMC (MultiMedia Card), and Smart Media (SM)
cards.

Memory card slot

Memory card slot for CompactFlash (CF).

Paper tray door

Provides access to insert the paper tray

Getting Started

4
3
2
1
Part

Description

Paper stop

Maintains orderly stack of finished prints.

Top paper tray cover

Finished prints are stacked here.

Bottom paper tray cover

Keeps dust off photo paper.

Photo cartridge door

Provides access to load photo cartridge.

5 in.
(12.7 cm)
2
1
Part

Description

Slot for photo paper path

Photo paper exits here during printing passes. Do not
block the slot. 5 in. (12.7 cm) clearance is required.

Air vents

Provide ventilation and cooling to the printer. Do not
block the vents.

Express Service Code

Located on the bottom of the printer. This is used to
identify your printer when you use support.dell.com or
contact technical support.
Getting Started

www.dell.com | support.dell.com

Setting Up Your Printer
NOTE: The Dell Photo Printer 540 supports Microsoft® Windows® 2000 and Windows XP.
Follow the instructions on your Setting Up Your Printer poster to install the hardware (and
software, if using your printer with a computer). For setup troubleshooting, see page 31.

Loading the Photo Cartridge
NOTE: Use only the photo cartridge from a Dell Photo Print Pack. Do not use any other type of photo
cartridge in your printer. Do not expose your photo cartridge to extreme temperatures. (See information
on photo print pack packaging.)
1

If there is slack in the print ribbon, remove it by pushing in on the spool, then rotating the
spool clockwise a maximum of one half turn.

NOTE: Be careful not to rotate the spool more than necessary. Doing so could reduce the number of
prints you are able to make.
2

Open the photo cartridge door.

Getting Started

Slide the photo cartridge in, label side up, with the arrow pointing toward the printer. Push
the photo cartridge until it clicks into place.

Close the photo cartridge door.

To remove the photo cartridge, push up on the green lever and slide the photo cartridge out.
NOTE: The photo cartridge may lock in place if there is a paper jam. Do not attempt to remove the photo
cartridge without first clearing the paper jam.
NOTE: Warning messages and reorder instructions are displayed on the LCD when the photo cartridge
is low. When there are 5 or fewer prints remaining, the error light blinks

Loading the Photo Paper
NOTE: Use only the perforated photo paper from a Dell Photo Print Pack. Do not use inkjet paper or any
other photo paper. Do not remove perforated tabs from the photo paper until a photo is printed.
1

If the paper tray is in the printer, pull it out.

Open the top paper tray cover.

Open the bottom paper tray cover by grasping the sides as indicated by the arrows. Do not
insert your fingers under the cover to open it.

Arrows

Getting Started

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Fan the photo paper to keep the sheets from sticking together.

Load the photo paper into the paper tray, with the glossy side up and the Dell logo side down.
NOTE: Do not load more than 20 sheets of photo paper in the paper tray. Do not load photo paper that is
missing perforated tabs. To avoid fingerprints, hold the photo paper by the edges and do not touch the
glossy side of the paper.

Close the bottom paper tray cover. The top paper tray cover must remain open; it catches
finished prints.

Open the paper tray door.

With the top paper tray cover open, insert the paper tray into the printer.

Getting Started

Changing Settings—Press Menu
Press the Menu button to customize your photo and printer settings.

Select Menu Items
1

Press the Menu button.

Press

Continue scrolling

Press Select (

until the menu heading you want appears on the display, then press Select (

until the option you want is highlighted.

) and follow the directions on the LCD.

NOTE: The option currently selected is noted with a checkmark.

Print Options Menu
From the Print Options sub-menu:

You can:

Specify a print mode:
• Color (default)
• Black and White

LAYOUT

Specify a print layout for an entire print job:
• 1 4x6 (10 x 15 cm) photo/sheet (default)
• 1 3.5x5 (9 x 13 cm) photo/sheet
• 2 photos/sheet (54 x 85 mm)
• 4 photos/sheet (wallet setting, 51 x 76 mm)
• 9 photos/sheet (34 x 50.7 mm)

PRINT INDEX

Prints an index (thumbnail) of all photos on your card
(maximum 25 thumbnails per sheet).

PRINT ALL

Print all photos on your memory card.

Photo Quality Menu
From the Photo Quality sub-menu:

You can:

AUTO BRIGHTNESS

Specify automatic brightness control for all your photos:
• On (default)
• Off

Getting Started

www.dell.com | support.dell.com

From the Photo Quality sub-menu:

You can:

PHOTO BRIGHTNESS

Change the brightness level (for the current photo only).
Press or
:
• Brightest
• Brighter
• Normal (default)
• Darker
• Darkest

COLOR MODE

Specify natural or vivid colors:
• Natural (default)
• Vivid

Photo Display Menu
From the Photo Display sub-menu:

You can:

SLIDE SHOW

Sequentially display all photos on the installed card. Specify
how long each photo is displayed. The slide show begins with
the photo most recently displayed
• 3 seconds (default)
• 5 seconds
• 10 seconds
Press Cancel to stop the slide show.

NOTE: To print any photo while it is displayed, press Print
Color or Print Black and White. Follow the directions on the
display to cancel or resume the slide show.
ROTATE

Press
Press

to rotate the current photo counterclockwise.
to rotate the current photo clockwise.

NOTE: The Rotate feature changes the orientation of the
photo on the screen, not in print.

Getting Started

Photo Management Menu
From the Photo Management sub-menu:

You can:

PHOTO NAVIGATION

Specify what is displayed on the LCD when you install a
card or camera: the main photo view or your card/camera
folder structure.
• Photo View (default)—display individual photos on
the installed card or camera, starting with the current or
most recent photo.
• Folder View—displays the folder structure on the
installed card, if present. Navigate as you would on a
computer. If there are no folders, navigation defaults to
Photo View.

ERASE ALL PHOTOS

NOTE: This function permanently erases all photos
from your card.
• Erase All Photos from Memory
• Cancel

SAVE TO PC

Establishes a connection with your computer that allows
you to save photos from your memory card, USB storage
device, or camera directly to the computer. Same
functionality as pressing the Save to PC button. For
details, see page 28.

Printer Settings Menu
From the Printer Settings sub-menu:

You can:

RESTORE DEFAULTS

Reset all photo and printer settings to the defaults.
• Yes
• No

LANGUAGE

Select a language for the display.

COUNTRY

Select your country; this provides a number to order
Dell photo print packs.

POWER SAVE

Specify how long the printer remains inactive before
entering auto sleep mode.
• 1 Minute
• 5 Minutes
• 10 Minutes (default)
• 15 Minutes

Getting Started

www.dell.com | support.dell.com

Maintenance Menu

From the sub-menu:

You can:

PRINTS REMAINING

Check if the photo cartridge is low; if so, directions
are displayed.
•
6-15 prints remaining
•

1-5 prints remaining

•

0 prints remaining

CHANGE CARTRIDGE

Display directions for changing the photo cartridge.

ADD PHOTO PAPER

Display directions for adding photo paper.

PRINTER DIAGNOSTICS

Help diagnose print quality problems and provide
printer identification information.
• Test Print
• Service Tag—display your printer’s service tag
identification information.

Getting Started

2
Using Your Printer
Printing Without a Computer
This section describes how to print directly from a memory card, USB storage device, or PictBridgeenabled or other compatible camera.

Printing Tips
•

Before you print, make sure the power is connected, and the photo cartridge and photo paper
are loaded. For help, see your Setting Up Your Printer poster.

•

Printing starts when you press Print. The photo paper cycles 4 times during the printing
process. The first 3 passes apply layers of yellow, magenta, and cyan color. The fourth pass
applies the Dell Clear Life Coating that protects and preserves the photo.
NOTE: If you remove the card or disconnect the camera during printing, then printing will stop when the
current photo is printed.

•

For advanced print options (color and auto brightness, layouts, index prints, etc.), press the
Menu button. For help, see page 17.
NOTICE: Wait until a print is finished before removing it from the paper tray. Failure to do so can cause
paper misfeeds or jams and can damage the printer.
NOTICE: Do not load more than 20 sheets into the paper tray.

Printing From a Memory Card
You can print directly from a CF (CompactFlash), SD (Secure Digital), MS (Memory Stick),
MMC (MultiMedia Card), or SM (Smart Media), or a USB memory key.
NOTE: Your printer reads only one memory source at a time. Printing is disabled if multiple sources
(cards or camera) are loaded or connected.

Using Your Printer

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Inserting Memory Cards

NOTICE: Insert memory cards with the memory card label facing up.
NOTE: When you insert a memory card, a drive will appear on your computer. The photos on the memory
card will not appear in this drive until you press Save to PC.
NOTE: Only photos within the first five levels of folders are displayed in Photo View mode. Use Folder
View mode to navigate photos at deeper levels.

SM, MS, MMC,
SD cards
CF card

Selecting Photos to Print
1

Press or to scroll through photos. Press
second time to deselect that photo.)

For more than one copy of any photo, press or
to increase or decrease the number of
copies. Selecting zero (0) deselects the photo for printing.

To select more photos to print, repeat Steps 1 and 2.
To deselect all photos, press Cancel for 2 seconds.

Press Print Color or Print Black and White to begin printing all selected photos.
After the print job is complete, all photos are deselected.

Photo number
View previous photo

Photo is selected

Using Your Printer

to select a photo for printing. (Press

Prints remaining
on photo cartridge
View next photo
Increase or decrease
number of copies of
current photo

Choosing a Layout Option
1

Press the Menu button, then select Print Options →Layout.

Press

Press Print Color or Print Black and White to begin printing all selected photos.
The selected layout applies to this print job only. The layout then reverts to the default
1-up 4x6 photo.

to scroll through photo layouts. Press

to select a layout.

View previous layout

View next layout
Current layout

Examples:

1-up

2-up
2 copies
of Photo 1

4-up
2 copies of Photo 1;
5 copies of Photo 2

9-up
6 copies of Photo 1;
9 copies of Photo 2;
2 copies of Photo 3

Printing a Print Order (Pre-Selected Photos)

When you pre-select, or tag, photos for printing on your camera, you create a print order (DPOF:
Digital Print Order File). Your printer detects the print order and automatically displays the set of
photos, allowing one-touch printing.
1

Insert your memory card.
If your card contains a print order, this message is displayed:
A print order was found. View camera photo selections?
View Selected (Displays selected photos only.)
View All (Displays all photos on the card.)

Highlight a choice, then press Select (

If View Selected was the selected choice, all photos in the print order are displayed as already
selected. Press Print Color or Print Black and White to print the photo selections defined by
the print order or use the
button to make changes to the print order. If View All was the
selected choice, select photos to print as described in "Selecting Photos to Print" on page 22.

Using Your Printer

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Printing From Your Pictbridge-enabled or Other Compatible Camera
You can print photos from any PictBridge-enabled camera or other compatible device. Make sure
the card slots are empty before you plug in the camera cable.
1

Plug the USB cable from the camera into the camera port connector
the printer.

on the side of

If a photo is printing when you plug the camera cable in, the camera is detected when
printing is completed.
2

If your camera is PictBridge enabled, then use your camera display to review photos, choose
printing options, and print. (If your camera is not PictBridge enabled, then use your printer
LCD.)

Canceling Printing
To stop printing, press Cancel and follow the directions on the LCD.
Printing is canceled upon completion of the current printing pass. The unfinished print is ejected
into the paper tray.

Removing Perforated Tabs From Prints
NOTE: Remove perforated tabs from prints only after printing. Photo paper missing perforated tabs will
not feed properly.

Fold the tabs up, then down.

Remove and discard each tab.

Using Your Printer

Printing With a Computer
Printing Tips
See page 21 for helpful printing tips.

Windows-Based Operating System Requirements
Minimum

Recommended

Windows 2000 Professional, Service
Pack 2 and 3

Windows XP Home Edition and Home Edition,
Service Pack 1.
Windows XP Professional and Professional, Service
Pack 1

Pentium II processor

Pentium IV processor

200 MHz

2.0 GHz

48 MB RAM

256 MB RAM

100 MB available free space

500 MB available free space

USB port

CD-ROM

800 x 600 display [16 bit]

1024 x 768 (32 bit)

Using Your Printer

www.dell.com | support.dell.com

Installing Printer Drivers and Software
1

Make sure the power cable is connected to the printer and the printer is on.

Insert the Drivers and Utilities CD into your computer.

Plug the USB cable (sold separately) into the USB connector

Plug the other end of the USB cable into the square USB connector

Follow the on-screen instructions to install the printer drivers and printer documentation.
Select Typical to install all components. Select Custom to install specific components.

Insert the remaining two CDs, one at a time, to install your photo editing software programs.
Follow the on-screen instructions on the printer.

on your computer.
on the printer.

USB connector
to PC

Printing From a Computer
To Print
1

Turn on your computer and printer, and make sure they are connected with a USB cable.

Using your preferred application, open the photos you want to print.

Access printer settings by selecting Print or Page Setup from the File menu (depending on
your application and operating system).

Make sure the printer is selected as the current printer and that the paper size is set to
4 x 6 in. (102 x 152 mm).

Change any other settings as needed, then click OK or Print. (Depending on your application
and operating system, you may first need to return to the main menu and select Print from
the File menu.)
NOTE: Print selections made from the printer in standalone mode (use of printer without a computer) are
not used when you send a print job from the computer.

Using Your Printer

Choosing a Color Mode
Color mode is an automatic color correction feature that helps you easily create high-quality prints
in no time. The Dell Photo Printer 540 features three color mode options:

Natural—high-quality, natural color for everyday photo-making (default).
Vivid—richer, more vivid colors.
None—to disable automatic color correction.
Change the color mode:
1

From the Start menu, select Settings, then select Printers.

Right-click the Photo Printer icon, then select Printing Preferences.

Click the Advanced button.

Under Document Options, select Printer Features, then select Color Mode.

Select a color mode option, then click OK.

Click OK when complete.

Canceling printing
You can cancel printing from the printer or from the computer.
Canceling Printing From the Printer

Press the Cancel button on the printer.
Canceling Printing From a Computer:
1

Double-click the Printer icon in the system tray.

Click the print job you want to cancel.

Select Document, then select Cancel.

Using Your Printer

www.dell.com | support.dell.com

Saving and Copying Photos to Your Computer
1

With the printer turned on, insert a memory card in the appropriate slot or connect a camera
(not PictBridge enabled) via the camera port connector
.

Press the Save to PC button on the printer.
If you have loaded Photo Manager software, the Photo Manager Wizard launches. Follow the
prompts to transfer photos to your computer using the Photo Manager software.

If Using Windows Explorer

Double-click the My Computer icon on your desktop (or right-click the Start button and
select Explore).

Double-click the Removable Disk icon. (The exact drive letter depends on your system.)

Navigate to the appropriate directory for your photos. (If the card came from a digital camera,
the photos are stored in /DCIM//.)

Double-click a photo to open it in your default application.

Using Your Printer

3
Care and Maintenance
CAUTION: Before performing any of the procedures listed in this section, read and follow the Safety
Instructions on page 9.

General Care of the Printer
NOTICE: Always disconnect the power before cleaning. Do not use harsh or abrasive cleaners or organic
solvents on the printer or any of its parts.

•

To clean the printer, wipe the outside of the printer with a clean, dry cloth.

•

Support the printer and tray by placing it on a flat, level surface. Do not block the air vents.

•

Avoid blocking the back of the printer and paper tray exit.

•

Keep power cables and USB cables away from the paper path.

•

Keep the surrounding area vacuumed and litter-free.

•

Protect the printer from tobacco smoke, dust, sand, and liquid spills.

•

Avoid placing objects on the printer.

•

Keep the printer, accessories, and supplies away from direct sunlight and out of hightemperature environments such as a vehicle parked in the sun.

•

When storing, remove the paper tray, then close the paper tray cover (see page 15) and paper
tray door to keep out dust and debris. Store photo paper flat.

Care and Maintenance

www.dell.com | support.dell.com

Cleaning the Paper Feed Roller
To prevent misfeeds and to make sure your photos are the best quality, keep the feed roller clean. Inspect the
roller weekly for debris particles, and clean if necessary.
1

Unplug the AC power adapter.

Remove the paper tray from the printer, and leave the paper tray door open.

Lightly moisten a lint-free cloth with water.
NOTICE: Do not use cotton or cotton swabs to clean the feed roller.

Use the moistened cloth to gently wipe clean the surface of the feed roller. Advance the feed roller with
your thumb as necessary, and continue cleaning.

Allow the feed roller to fully dry before plugging the AC power adapter back in.

Handling and Storing the Photo Paper and Photo Cartridge
•

For best quality prints, store the photo paper and photo cartridge in a location where the temperature does
not exceed 85 ° F (30 ° C).

•

To avoid getting fingerprints on the ribbon, handle the photo cartridge by the spool ends.

•

To avoid fingerprints on your prints, handle the photo paper by the edges or by the perforated tabs. Do not
touch the glossy side of the paper.

•

When storing the printer, remove the paper tray, then close the paper tray cover and paper tray door to keep
out dust and debris. Store paper flat.

•

Keep the photo paper and photo cartridge away from direct sunlight and out of high-temperature
environments such as a vehicle parked in the sun.

Care and Maintenance

4
Troubleshooting
Setup Problems
If you experience problems while setting up your printer, make sure:
•

You select your language and default country, and then press Select on the operator panel. If
you skipped selecting your language or default country during the setup process, see: "Default
Country Was Not Set" on page 32.

•

Your operating system is compatible with your printer. The Dell Photo Printer 540 supports
Windows XP and 2000.

PRINTER DOES NOT PRINT
• Make sure the photo cartridge is properly installed and there is photo paper in the tray.
• Use an undamaged USB cable.
• Check your printer status to make sure your photo is not being held in the print queue or paused. To
check printer status:
• Click Start → Control Panel → Printers and Other Hardware → Printers and Faxes (Windows XP).
Click Start → Settings → Printers (Windows 2000).
• Double-click the Dell Photo Printer 540 icon, and then click Printer.
• Click Printer, and make sure no check mark appears next to Pause Printing.
• A camera is properly connected.
• A memory card is properly inserted (label side up, fully inserted into the proper slot).
• Print a test page:
• Click Start → All Programs (or Programs) → Dell Printers → Dell Photo Printer 540 → Printing
Preferences.
• Click the Maintenance tab.
• From the Maintenance tab, click Print Test Page.
DISPLAY LANGUAGE IS INCORRECT —If the language on the printer display is not the language you

prefer, change the language:

1 Click Menu → Printer Settings → Language.
2 Use the navigation arrow buttons until Language appears on the display, then press
3 Use the navigation arrows and

buttons to set your language as the default.

Troubleshooting

www.dell.com | support.dell.com

DEFAULT COUNTRY WAS NOT SET—If you did not select the default country during the setup process:
1 Click Menu → Printer Settings → Country.
2 Use the navigation arrow buttons until the desired country appears on the display, then press
3 Use the navigation arrows and

buttons to set your country as the default.

CAMERA AND PRINTER DO NOT COMMUNICATE.
Make sure camera is in the correct file transfer mode. See you camera Owner's Manual.

General Problems
ANYTIME YOUR PRINTER HAS A PROBLEM, MAKE SURE:
• Your printer is on.
• The photo paper is loaded correctly. For help, see "Loading the Photo Paper" on page 15.
• Unplug the power supply from the electrical outlet. Reconnect the power supply (see your Setup
Diagram). Turn the power on.
IF YOUR PRINTER IS NOT ATTACHED TO A COMPUTER, MAKE SURE:
• You read and follow any messages on the LCD.
• The power supply is plugged into your printer and an electrical outlet.
IF YOUR PRINTER IS ATTACHED TO A COMPUTER, MAKE SURE:
• The USB cable is securely attached to your computer and to your printer. For help, see the Setting Up
Your Printer poster.
• Both your computer and your printer are on.
• The Dell Photo Printer 540 is the selected printer. (It should not be set as the default if there is
another printer connected.)
• Restart your computer. If problems persist, see “Uninstalling and reinstalling the software” in your
User’s Guide. For help accessing your User’s Guide, see page 11.

Error Messages
If an error occurs, the Error light glows amber and an error message is displayed on the printer
LCD. Follow the directions on the LCD to resolve the problem.

Troubleshooting

Printing Problems
PHOTO PAPER DOES NOT FEED

NOTE: Use only Dell photo paper from a Dell Photo Print Pack for your printer. Do not use inkjet paper
or any other paper.

The paper tray may be empty. Load photo paper (page 15) and re-install the paper tray. Check the photo
paper:
1 Remove the paper tray (page 15).
2 Inspect the paper supply: make sure photo paper is not damaged in any way, or removable tabs have not
been detached. Replace with new photo paper if necessary.
3 Carefully “fan” the photo paper to keep the sheets from sticking together.
4 Reload the paper tray using no more than 20 sheets.
5 Re-install the paper tray, then press
to resume printing.
Clean the paper feed roller (page 30).
MULTIPLE SHEETS OF PHOTO PAPER ARE PULLED THROUGH PRINTER—Remove the paper tray (page 15).
1 Remove the paper supply from the paper tray.
2 Carefully “fan” the photo paper to keep the sheets from sticking together.
3 Reload the paper tray using no more than 20 sheets.
4 Re-install the paper tray, then press Print to resume printing.
PRINTER IS JAMMED

NOTE: Use only Dell photo paper from a Dell Photo Print Pack for your printer. Do not use inkjet paper
or any other photo paper.
• If the Error indicator light is lit:
1 Remove the paper tray (page 15).
2 Disconnect the AC power adapter, wait 5 seconds, then plug it back in.
If the paper does not automatically eject, carefully remove the paper manually.
NOTE: Always check the paper slot on the back of the printer for jammed paper:
3 Remove the paper supply from the paper tray. Carefully “fan” the paper to keep the sheets from sticking

together.

4 Reload the paper tray using no more than 20 sheets.
5 Re-install the paper tray, then press
to resume printing.
• If the Error light is still lit, check the photo cartridge:

NOTE: The photo cartridge may lock in place if there is a paper error. Do not attempt to remove the

photo cartridge without first clearing the paper jam.
Remove the photo cartridge, remove any slack from the ribbon, then re-install the photo cartridge
(page 14). Press Print to resume printing.

Troubleshooting

www.dell.com | support.dell.com

PRINTING STOPS DURING MID-PRINT (PAPER STOPS FEEDING, AND ERROR INDICATOR LIGHT IS ON)

NOTE: Use only Dell photo paper from a Dell Photo Print Pack for your printer. Do not use inkjet paper
or any other photo paper.
• Check the photo paper:
1 Remove the paper tray.
2 Check the paper slot on the back of the printer.
3 Remove loose paper from the printer.
4 Inspect the paper supply: make sure removable tabs have not been detached from the photo paper.
Reload with new photo paper if necessary.
5 Carefully “fan” the photo paper to keep the sheets from sticking together.
6 Reload the paper tray using no more than 20 sheets.
7 Re-install the paper tray, then press
to resume printing.
• Clean the paper feed roller (page 30).
PRINT IS SMUDGED
Fingerprints may be on glossy side of paper. Handle paper by the edges or by the removable tabs.
PRINT IS SPOTTED
Check to see if the photo paper is dirty, and use a dry, lint-free cloth to wipe clean. For excessive dirt or
debris, thoroughly clean the paper tray, and load new photo paper (page 15).

NOTE: When storing photo paper, remove and close the paper tray and close the paper tray door on
the printer. These steps keep dust and debris from collecting on the photo paper or inside the printer.
PRINT IS TOO LIGHT

NOTE: Use only Dell photo paper from a Dell Photo Print Pack for your printer. Do not use inkjet paper

•
•
•
•
•

or any other photo paper.
Photo brightness can be changed by selecting Photo Quality--> Photo Brightness (page 17) or -->
Automatic photo brightness.
Make sure the photo paper is loaded with the Dell logo facing down. Reload if necessary (page 15).
Try re-taking the photo with the flash off. See your camera user’s guide for details.
Adjust the exposure compensation on your camera (if available), and try re-taking the photo. See your
camera user’s guide for details.
Edit the photo using Dell Photo Imaging software on your computer. See the Photo Imaging software
Help for details.

Troubleshooting

PRINT IS TOO DARK OR IS DISCOLORED
• Photo brightness can be changed by selecting Photo Quality--> Photo Brightness (page 17) or -->
Automatic photo brightness.
• Try re-taking the photo with the flash on, or move within the flash range of the camera. See your camera
user’s guide for details.
• Adjust the exposure compensation on your camera (if available), and try re-taking the photo. See your
camera user’s guide for details.
• Edit the photo using Dell Photo Imaging software on your computer. See the Photo Imaging software
Help for details.
• Make sure the printer is not placed in direct sunlight or is not operating in a high-temperature
environment.
• Make sure the cooling vents are not blocked or dirty (page 13).
PHOTOS ARE CROPPED
• Set your camera to Best (3:2) photo quality, if available. See your camera user’s guide for details.
• Adjust cropped photos using Dell Photo Imaging software on your computer.
• If you are printing from an application on your computer, select the proper paper size in print options.
A SELECTED PHOTO DOES NOT PRINT
The image file may be corrupt. Review the photo on the camera, LCD, or computer and delete if necessary.
NOTHING HAPPENS WHEN YOU TRY TO PRINT FROM A MEMORY CARD
• Check the power connections. See the Setting Up Your Printer poster.
• Remove the paper tray, check that photo paper is properly loaded, and re-install (page 15).
• Make sure the photo cartridge is properly installed (page 14).
• Make sure a memory card is inserted and that there is at least one photo on the memory card (page 21).
NOTHING HAPPENS WHEN YOU TRY TO PRINT FROM PICTBRIDGE OR OTHER COMPATIBLE CAMERA
• Check the USB connections from the camera to the printer (page 24).
• Re-establish the connection: disconnect, then reconnect the USB cable from the camera to the printer.
• Make sure there is at least one photo in the camera’s internal memory or memory card.

Troubleshooting

www.dell.com | support.dell.com

NOTHING HAPPENS WHEN YOU TRY TO PRINT (FROM COMPUTER)
• Check the USB connections from the printer to the computer (page 26).
• The computer may be transferring images. Wait a few seconds, then try again.
• Access the printer menu for your system. Remove check marks next to Pause Printing and Offline, if
checked.
• Close unnecessary software applications. Disconnect then reconnect the USB cable from the printer to
the computer (page 26).
• Make sure Drivers and Utilities software is installed (page 25). Install if necessary.
• Uninstall, then reinstall Drivers and Utilities software (page 25).
• Make sure your computer meets the minimum system requirements (page 25). Upgrade your system if
necessary.
PRINTING IS SLOW—

NOTE: When printing a large number of prints, printing may slow down to prevent the print head from

overheating.
• Make sure the printer is not placed in direct sunlight or is not operating in a high-temperature
environment.
• Make sure the cooling vents are not blocked or dirty (page 13).
• Close unnecessary software applications.
• Make sure your computer meets the minimum system requirements (page 25). Upgrade your system if
necessary.
UNABLE TO REMOVE PHOTO CARTRIDGE (ERROR LIGHT GLOWS STEADY.)

NOTE: The photo cartridge may lock in place if there is a paper error. Do not attempt to remove the

photo cartridge without first clearing the paper error.
• Check to see if the paper tray is empty or if paper is missing perforated tabs. Reload photo paper if
necessary (page 15), then try again.
• Make sure photo paper is not jammed. Clear the jam if necessary, then try again.
PHOTO PAPER RUNS OUT BEFORE THE PHOTO CARTRIDGE (OR VICE VERSA)
• Supply mismatch can result from several different situations, including:
• Scrapping of photo paper as a result of jams or other errors
• Gradual advancement of the print ribbon as a result of removing ribbon slack or clearing jams

Supply mismatch is likely to occur as you continue to use your printer. If you wish to keep your photo
cartridge and photo paper supply synchronized, discard unused photo cartridge or photo paper when one or
the other is fully depleted.

Troubleshooting

Transfer/communication problems
NOTHING HAPPENS WHEN YOU TRY TO TRANSFER PHOTOS TO THE COMPUTER
• Press the Save to PC button on the printer.
• Check the power and USB connections from the printer to computer (page 26).
• If you are trying to transfer photos from a PictBridge-enabled camera (page 24), check the USB
connections between the printer and the camera.
• Close unnecessary software applications, and minimize remaining application windows. Follow any
messages on the screen that may have been hidden by other windows.
• Disconnect then reconnect the USB cable from the printer to the computer (page 26).
• Make sure Drivers and Utilities software is installed (page 26). Install if necessary.
• Uninstall, then reinstall Drivers and Utilities software (page 26).
• Make sure your computer meets the minimum system requirements (page 25). Upgrade your system if
necessary.
•

More Troubleshooting Options
Go to support.dell.com for help.

Troubleshooting

www.dell.com | support.dell.com

5
Contacting Dell
Technical Assistance
If you need help with a technical problem, Dell is ready to assist you.
1

Call technical support from a telephone near or at the printer so that technical support can
assist you with any necessary procedures. When calling Dell, use your Express Service Code to
help expedite the routing of your call to the proper support personnel.
The Express Service Code is located on data plate on the bottom of the printer.

NOTE: Dell's Express Service Code system may not be available in all countries.
2

In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and
Home Office) customers should call 1-800-624-9896.
If you are calling from a different country or are in a different Service area, see "Contacting
Dell" for your local telephone number.

Follow the menu prompts in the automated telephone system to speak with a technical
support representative.

Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to
support.dell.com, or you can call the automated order-status service. A recording prompts you for
the information needed to locate and report on your order. See "Contacting Dell" for the telephone
number to call for your region.

Contacting Dell
To contact Dell electronically, you can access the following websites:
•

www.dell.com

•

support.dell.com (technical support)

•

premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.

Contacting Dell

www.dell.com | support.dell.com

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Anguilla

General Support

toll-free: 800-335-0031

Antigua and Barbuda

General Support

1-800-805-5924

Argentina (Buenos Aires)

Website: www.dell.com.ar

International Access Code: 00

E-mail: us_latin_services@dell.com

Country Code: 54

E-mail for desktop and portable computers:
la-techsupport@dell.com

City Code: 11

E-mail for servers and EMC:
la_enterprise@dell.com
Customer Care

toll-free: 0-800-444-0730

Tech Support

toll-free: 0-800-444-0733

Tech Support Services

toll-free: 0-800-444-0724

Sales
Aruba

General Support

Australia (Sydney)

E-mail (Australia): au_tech_support@dell.com

0-810-444-3355
toll-free: 800-1578

International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com
Country Code: 61

Home and Small Business

1-300-65-55-33

City Code: 2

Government and Business

toll-free: 1-800-633-559

Preferred Accounts Division (PAD)

toll-free: 1-800-060-889

For servers and storage

toll-free: 1-800-505-095

For desktop and portable computers

toll-free: 1-800-733-314

Customer Care

toll-free: 1-800-819-339

Corporate Sales

toll-free: 1-800-808-385

Transaction Sales

toll-free: 1-800-808-312

Fax

toll-free: 1-800-818-341

Contacting Dell

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Austria (Vienna)

Website: support.euro.dell.com

International Access Code: 900

E-mail: tech_support_central_europe@dell.com

Country Code: 43

Home/Small Business Sales

0820 240 530 00

City Code: 1

Home/Small Business Fax

0820 240 530 49

Home/Small Business Customer Care

0820 240 530 14

Preferred Accounts/Corporate Customer Care

0820 240 530 16

Home/Small Business Technical Support

0820 240 530 14

Preferred Accounts/Corporate Technical Support
Switchboard

0660 8779
0820 240 530 00

Bahamas

General Support

toll-free: 1-866-278-6818

Barbados

General Support

1-800-534-3066

Belgium (Brussels)

Website: support.euro.dell.com

International Access Code: 00

E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/

Country Code: 32
City Code: 2

Technical Support

02 481 92 88

Technical Support Fax

02 481 92 95

Customer Care

02 713 15 .65

Corporate Sales

02 481 91 00

Fax

02 481 92 99

Switchboard

02 481 91 00

Bermuda

General Support

1-800-342-0671

Bolivia

General Support

toll-free: 800-10-0238

Brazil

Website: www.dell.com/br

International Access Code: 00

Customer Support, Technical Support

Country Code: 55

Technical Support Fax

51 481 5470

City Code: 51

Customer Care Fax

51 481 5480

Sales

0800 90 3355

0800 90 3390

British Virgin Islands

General Support

Brunei

Customer Technical Support (Penang, Malaysia)

604 633 4966

Country Code: 673

Customer Service (Penang, Malaysia)

604 633 4949

Transaction Sales (Penang, Malaysia)

604 633 4955

toll-free: 1-866-278-6820

Contacting Dell

www.dell.com | support.dell.com

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Canada (North York, Ontario)

Online Order Status: www.dell.ca/ostatus

International Access Code: 011

AutoTech (automated technical support)

toll-free: 1-800-247-9362

Customer Care (Home Sales/Small Business)

toll-free: 1-800-847-4096

Customer Care (med./large business, government)

toll-free: 1-800-326-9463

Technical Support (Home Sales/Small Business)

toll-free: 1-800-847-4096

Technical Support (med./large bus., government)

toll-free: 1-800-387-5757

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

Sales (med./large bus., government)

toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales

1 866 440 3355

Cayman Islands

General Support

1-800-805-7541

Chile (Santiago)

Sales, Customer Support, and Technical Support

Country Code: 56
City Code: 2

Contacting Dell

toll-free: 1230-020-4823

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

China (Xiamen)

Technical Support website: support.dell.com.cn

Country Code: 86

Technical Support E-mail: cn_support@dell.com

City Code: 592

Technical Support Fax

Area Codes,
Local Numbers, and
Toll-Free Numbers

818 1350

Technical Support (Dimension™ and Inspiron™)

toll-free: 800 858 2969

Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)

toll-free: 800 858 0950

Technical Support (servers and storage)

toll-free: 800 858 0960

Technical Support (projectors, PDAs, printers,
switches, routers, and so on)

toll-free: 800 858 2920

Customer Advocacy

toll-free: 800 858 2060

Customer Advocacy Fax

592 818 1308

Home and Small Business

toll-free: 800 858 2222

Preferred Accounts Division

toll-free: 800 858 2557

Large Corporate Accounts GCP

toll-free: 800 858 2055

Large Corporate Accounts Key Accounts

toll-free: 800 858 2628

Large Corporate Accounts North

toll-free: 800 858 2999

Large Corporate Accounts North Government and
Education

toll-free: 800 858 2955

Large Corporate Accounts East

toll-free: 800 858 2020

Large Corporate Accounts East Government and
Education

toll-free: 800 858 2669

Large Corporate Accounts Queue Team

toll-free: 800 858 2572

Large Corporate Accounts South

toll-free: 800 858 2355

Large Corporate Accounts West

toll-free: 800 858 2811

Large Corporate Accounts Spare Parts

toll-free: 800 858 2621

Colombia

General Support

980-9-15-3978

Costa Rica

General Support

0800-012-0435

Contacting Dell

www.dell.com | support.dell.com

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Czech Republic (Prague)

Website: support.euro.dell.com

International Access Code: 00

E-mail: czech_dell@dell.com

Area Codes,
Local Numbers, and
Toll-Free Numbers

Country Code: 420

Technical Support

02 2186 27 27

City Code: 2

Technical Support Fax

02 2186 27 28

Customer Care

02 2186 27 11

Customer Care Fax

02 2186 27 14

Switchboard

02 2186 27 11

Denmark (Copenhagen)

Website: support.euro.dell.com

International Access Code: 00

E-mail Support (portable computers):
den_nbk_support@dell.com

Country Code: 45

E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
Technical Support

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Switchboard Fax (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Switchboard Fax (Home/Small Business)

3287 5001

Dominica

General Support

Dominican Republic

General Support

1-800-148-0530

Ecuador

General Support

toll-free: 999-119

El Salvador

General Support

01-899-753-0777

Contacting Dell

toll-free: 1-866-278-6821

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Finland (Helsinki)

Website: support.euro.dell.com

International Access Code: 990

E-mail: fin_support@dell.com

Country Code: 358

E-mail Support (servers):
Nordic_support@dell.com

City Code: 9

Area Codes,
Local Numbers, and
Toll-Free Numbers

Technical Support

09 253 313 60

Technical Support Fax

09 253 313 81

Relational Customer Care

09 253 313 38

Home/Small Business Customer Care

09 693 791 94

Fax

09 253 313 99

Switchboard

09 253 313 00

France (Paris) (Montpellier)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/fr/fr/emaildell/

Country Code: 33

Home and Small Business

City Codes: (1) (4)

Technical Support

0825 387 270

Customer Care

0825 823 833

Switchboard

0825 004 700

Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)

04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01

Corporate
Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 01

Contacting Dell

www.dell.com | support.dell.com

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Germany (Langen)

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_support_central_europe@dell.com

Country Code: 49

Technical Support

City Code: 6103

Home/Small Business Customer Care

Area Codes,
Local Numbers, and
Toll-Free Numbers

06103 766-7200
0180-5-224400

Global Segment Customer Care

06103 766-9570

Preferred Accounts Customer Care

06103 766-9420

Large Accounts Customer Care

06103 766-9560

Public Accounts Customer Care

06103 766-9555

Switchboard

06103 766-7000

Greece

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/gr/en/emaildell/

Country Code: 30

Technical Support

00800-44 14 95 18

Gold Service Technical Support

00800-44 14 00 83

Switchboard

2108129810

Gold Service Switchboard

2108129811

Sales

2108129800

Fax

2108129812

Grenada

General Support

Guatemala

General Support

1-800-999-0136

Guyana

General Support

toll-free: 1-877-270-4609

Hong Kong

Website: support.ap.dell.com

International Access Code: 001

E-mail: apsupport@dell.com

Country Code: 852

Technical Support (Dimension™ and Inspiron™)

2969 3188

Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)

2969 3191

Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)

2969 3196

Gold Queue EEC Hotline

2969 3187

Customer Advocacy

3416 0910

Large Corporate Accounts

3416 0907

Global Customer Programs

3416 0908

Medium Business Division

3416 0912

Contacting Dell

toll-free: 1-866-540-3355

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Home and Small Business Division
India

2969 3155

Technical Support

1600 33 8045

Sales

1600 33 8044

Ireland (Cherrywood)

Website: support.euro.dell.com

International Access Code: 16

E-mail: dell_direct_support@dell.com

Country Code: 353

Technical Support

City Code: 1

U.K. Technical Support (dial within U.K. only)

1850 543 543
0870 908 0800

Home User Customer Care

01 204 4014

Small Business Customer Care

01 204 4014

U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)

0870 906 0010
1850 200 982
0870 907 4499

Ireland Sales
U.K. Sales (dial within U.K. only)

01 204 4444
0870 907 4000

Fax/Sales Fax

01 204 0103

Switchboard

01 204 4444

Italy (Milan)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/it/it/emaildell/

Country Code: 39

Home and Small Business

City Code: 02

Technical Support

02 577 826 90

Customer Care

02 696 821 14

Fax

02 696 821 13

Switchboard

02 696 821 12

Corporate
Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard
Jamaica

General Support (dial from within Jamaica only)

02 577 821
1-800-682-3639

Contacting Dell

www.dell.com | support.dell.com

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Japan (Kawasaki)

Website: support.jp.dell.com

International Access Code: 001

Technical Support (servers)

Country Code: 81

Technical Support outside of Japan (servers)

City Code: 44

Technical Support (Dimension™ and Inspiron™)
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision™, OptiPlex™,
and Latitude™)
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
Technical Support outside of Japan (PDAs,
projectors, printers, routers)

Area Codes,
Local Numbers, and
Toll-Free Numbers

toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
toll-free: 0120-981-690
81-44-556-3468

Faxbox Service

044-556-3490

24-Hour Automated Order Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400
employees)

044-556-3433

Large Corporate Accounts Sales (over 3500
employees)

044-556-3430

Public Sales (government agencies, educational
institutions, and medical institutions)

044-556-1469

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

Technical Support

toll-free: 080-200-3800

International Access Code: 001

Sales

toll-free: 080-200-3600

Country Code: 82

Customer Service (Seoul, Korea)

toll-free: 080-200-3800

City Code: 2

Customer Service (Penang, Malaysia)

Contacting Dell

604 633 4949

Fax

2194-6202

Switchboard

2194-6000

Country (City)
International Access Code
Country Code
City Code
Latin America

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Customer Technical Support (Austin, Texas,
U.S.A.)

512 728-4093

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.)

512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600
or 512 728-3772

Luxembourg

Website: support.euro.dell.com

International Access Code: 00

E-mail: tech_be@dell.com

Country Code: 352

Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)

02 481 91 00

Customer Care (Brussels, Belgium)

02 481 91 19

Fax (Brussels, Belgium)

02 481 92 99

Switchboard (Brussels, Belgium)

02 481 91 00

Technical Support

Country Code: 853

Customer Service (Penang, Malaysia)
Transaction Sales

International Access Code: 00
Country Code: 60
City Code: 4

toll-free: 080016884

Corporate Sales (Brussels, Belgium)

Macao

Malaysia (Penang)

3420808075

toll-free: 0800 582
604 633 4949
toll-free: 0800 581

Technical Support (Dell Precision, OptiPlex, and
Latitude)

toll-free: 1 800 88 0193

Technical Support (Dimension and Inspiron)

toll-free: 1 800 88 1306

Technical Support (PowerEdge and PowerVault)

toll-free: 1800 88 1386

Customer Service

04 633 4949

Transaction Sales

toll-free: 1 800 888 202

Corporate Sales

toll-free: 1 800 888 213

Contacting Dell

www.dell.com | support.dell.com

Country (City)
International Access Code
Country Code
City Code
Mexico

Department Name or Service Area,
Website and E-Mail Address

Customer Technical Support

International Access Code: 00
Country Code: 52

Area Codes,
Local Numbers, and
Toll-Free Numbers
001-877-384-8979
or 001-877-269-3383

Sales

50-81-8800
or 01-800-888-3355

Customer Service

001-877-384-8979
or 001-877-269-3383

Main

50-81-8800
or 01-800-888-3355

Montserrat

General Support

toll-free: 1-866-278-6822

Netherlands Antilles

General Support

001-800-882-1519

Netherlands (Amsterdam)

Website: support.euro.dell.com

International Access Code: 00

Technical Support

020 674 45 00

Country Code: 31

Technical Support Fax

020 674 47 66

City Code: 20

Home/Small Business Customer Care

020 674 42 00

Relational Customer Care

020 674 4325

Home/Small Business Sales

020 674 55 00

Relational Sales

020 674 50 00

Home/Small Business Sales Fax

020 674 47 75

Relational Sales Fax

020 674 47 50

Switchboard

020 674 50 00

Switchboard Fax

020 674 47 50

New Zealand

E-mail (New Zealand): nz_tech_support@dell.com

International Access Code: 00

E-mail (Australia): au_tech_support@dell.com

Country Code: 64

Technical Support (for desktop and portable
computers)

0800 443 563

Technical Support (for servers and storage)

0800 505 098

Home and Small Business

0800 446 255

Government and Business

0800 444 617

Sales

0800 441 567

Fax

0800 441 566

Nicaragua

General Support

Contacting Dell

001-800-220-1006

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Norway (Lysaker)

Website: support.euro.dell.com

International Access Code: 00

E-mail Support (portable computers):

Country Code: 47

nor_nbk_support@dell.com

Area Codes,
Local Numbers, and
Toll-Free Numbers

E-mail Support (desktop computers):
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support

671 16882

Relational Customer Care

671 17514

Home/Small Business Customer Care

23162298

Switchboard

671 16800

Fax Switchboard

671 16865

Panama

General Support

001-800-507-0962

Peru

General Support

0800-50-669

Poland (Warsaw)

Website: support.euro.dell.com

International Access Code: 011

E-mail: pl_support_tech@dell.com

Country Code: 48

Customer Service Phone

57 95 700

City Code: 22

Customer Care

57 95 999

Sales

57 95 999

Customer Service Fax

57 95 806

Reception Desk Fax

57 95 998

Switchboard

57 95 999

Portugal

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/pt/en/emaildell/

Country Code: 351

Technical Support

707200149

Customer Care
Sales

800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10

Fax

21 424 01 12

Puerto Rico

General Support

1-800-805-7545

St. Kitts and Nevis

General Support

toll-free: 1-877-441-4731

Contacting Dell

www.dell.com | support.dell.com

Country (City)
International Access Code
Country Code
City Code
St. Lucia

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

General Support

1-800-882-1521

St. Vincent and the Grenadines General Support

toll-free: 1-877-270-4609

Singapore (Singapore)

Technical Support (Dimension and Inspiron)

toll-free: 1800 394 7430

International Access Code: 005

Technical Support (Optiplex, Latitude, and
Precision)

toll-free: 1800 394 7488

Technical Support (PowerEdge and PowerVault)

toll-free: 1800 394 7478

Country Code: 65

Customer Service (Penang, Malaysia)

604 633 4949

Transaction Sales

toll-free: 800 6011 054

Corporate Sales

toll-free: 800 6011 053

South Africa (Johannesburg)

Website: support.euro.dell.com

International Access Code:

E-mail: dell_za_support@dell.com

09/091

Gold Queue

011 709 7713

Country Code: 27

Technical Support

011 709 7710

City Code: 11

Customer Care

011 709 7707

Sales

011 709 7700

Fax

011 706 0495

Switchboard

011 709 7700

Southeast Asian and Pacific
Countries

Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)

604 633 4810

Spain (Madrid)

Website: support.euro.dell.com

International Access Code: 00

E-mail: support.euro.dell.com/es/es/emaildell/

Country Code: 34

Home and Small Business

City Code: 91

Technical Support

902 100 130

Customer Care

902 118 540

Sales

902 118 541

Switchboard

902 118 541

Fax

902 118 539

Corporate

Contacting Dell

Technical Support

902 100 130

Customer Care

902 115 236

Switchboard

91 722 92 00

Fax

91 722 95 83

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Sweden (Upplands Vasby)

Website: support.euro.dell.com

International Access Code: 00

E-mail: swe_support@dell.com

Country Code: 46

E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com

City Code: 8

Area Codes,
Local Numbers, and
Toll-Free Numbers

E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Technical Support

08 590 05 199

Relational Customer Care

08 590 05 642

Home/Small Business Customer Care

08 587 70 527

Employee Purchase Program (EPP) Support
Technical Support Fax

08 590 05 594

Sales

08 590 05 185

Switzerland (Geneva)

Website: support.euro.dell.com

International Access Code: 00

E-mail: Tech_support_central_Europe@dell.com

Country Code: 41

E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/

City Code: 22

Technical Support (Home and Small Business)

0844 811 411

Technical Support (Corporate)

0844 822 844

Customer Care (Home and Small Business)

0848 802 202

Customer Care (Corporate)

0848 821 721

Fax

022 799 01 90

Switchboard
Taiwan

20 140 14 44

022 799 01 01

Technical Support (portable and desktop
computers)

toll-free: 00801 86 1011

Country Code: 886

Technical Support (servers and storage)

toll-free: 00801 60 1256

Corporate Sales

toll-free: 00801 651 227

Thailand

Technical Support (Optiplex, Latitude, and
Precision)

toll-free: 1800 0060 07

Technical Support (PowerEdge and PowerVault)

toll-free: 1800 0600 09

International Access Code: 002

International Access Code: 001
Country Code: 66

Customer Service (Penang, Malaysia)
Sales

604 633 4949
toll-free: 0880 060 09

Contacting Dell

www.dell.com | support.dell.com

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Trinidad/Tobago

General Support

1-800-805-8035

Turks and Caicos Islands

General Support

toll-free: 1-866-540-3355

U.K. (Bracknell)

Website: support.euro.dell.com

International Access Code: 00

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

Country Code: 44
City Code: 1344

Uruguay

E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])

0870 908 0500

Technical Support (direct/PAD and general)

0870 908 0800

Global Accounts Customer Care

01344 373 186

Home and Small Business Customer Care

0870 906 0010

Corporate Customer Care

01344 373 185

Preferred Accounts (500–5000 employees)
Customer Care

0870 906 0010

Central Government Customer Care

01344 373 193

Local Government & Education Customer Care

01344 373 199

Health Customer Care

01344 373 194

Home and Small Business Sales

0870 907 4000

Corporate/Public Sector Sales

01344 860 456

Home and Small Business Fax

0870 907 4006

General Support

Contacting Dell

toll-free: 000-413-598-2521

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

U.S.A. (Austin, Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

International Access Code: 011

AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Country Code: 1

Consumer (Home and Home Office)
Technical Support

toll-free: 1-800-624-9896

Customer Service

toll-free: 1-800-624-9897

DellNet™ Service and Support

toll-free: 1-877-Dellnet
(1-877-335-5638)

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)

toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

Business
Customer Service and Technical Support

toll-free: 1-800-822-8965

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Printers and Projectors Technical Support

toll-free: 1-877-459-7298

Public (government, education, and healthcare)
Customer Service and Technical Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-234-1490

Dell Sales

toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

Software and Peripherals Sales

toll-free: 1-800-671-3355

Spare Parts Sales

toll-free: 1-800-357-3355

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

Fax

toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired

toll-free: 1-877-DELLTTY
(1-877-335-5889)

U.S. Virgin Islands

General Support

1-877-673-3355

Venezuela

General Support

8001-3605

Contacting Dell

www.dell.com | support.dell.com

6
Appendix
U.S. Terms and Conditions of Sale
These terms and conditions (“Agreement”) apply to your purchase of computer systems and/or related products and/or
services and support sold in the United States (“Product”) by the Dell entity named on the invoice or acknowledgement
(“Dell”) provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of
this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell immediately and return your
purchase pursuant to Dell's Total Satisfaction Return Policy.
(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact information.) If returned,
Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I)
YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE
AGREEMENT SHALL GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE
TRANSACTION.

Other Documents.
This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless
otherwise agreed to in a written agreement signed by both you and Dell. If you do not receive an invoice or
acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at
https://support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.

Payment Terms; Orders; Quotes; Interest.
Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell, payment must be made at
the time of purchase. Payment for Product may be made by credit card, wire transfer, or some other prearranged
payment method. Dell may invoice parts of an order separately. Your order is subject to cancellation by Dell, at Dell's
sole discretion. Unless you and Dell have agreed to a different discount, Dell's standard pricing policy for Dellbranded systems, which include both hardware and services in one discounted price, allocates the discount off list
price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list
price on the entire system. Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and
reserves the right to cancel any orders resulting from such errors.

Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that
occurs during shipping by a carrier selected by Dell is Dell's responsibility. Loss or damage that occurs during
shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your
invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Unless you
provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the
Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are
estimates only. Title to software will remain with the applicable licensor(s).

Warranties.
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND
AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH
THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED
PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL “AS IS.” WARRANTY AND SERVICE FOR NON-DELL
BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL

Appendix

www.dell.com | support.dell.com

MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY
STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT.
WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY
SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE
ITEM TO BE WARRANTED OR SERVICED.

Software.
All software is provided subject to the license agreement that is part of the software package and you agree that you
will be bound by such license agreement.

Return Policies; Exchanges.
New and refurbished Product that you purchase directly from Dell (and not a third party) you may return or exchange
only in accordance with Dell's return policy in effect on the date of the invoice or acknowledgement. Any returns or
exchanges will be made in accordance with Dell's exchange policies in effect on the date of the return or exchange.
You must contact us directly before you attempt to return Product to obtain a Return Material Authorization
Number for you to include with your return. You must return Product to us in their original or equivalent packaging.
You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees
may apply. Dell's return policy for Dell-branded Product can be found at:
http://www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral return policies can be
found at: http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm.
Refurbished Product return policies can be found at:
http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm. If you fail to follow the return or exchange
instructions and policies provided by Dell, Dell is not responsible whatsoever for Product that is lost, damaged,
modified or otherwise processed for disposal or resale. If you are returning all components in an order, you will be
credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or
individual component prices due to bundled or promotional pricing.

Changed or Discontinued Product.
Dell's policy is one of ongoing update and revision. Dell may revise and discontinue Product at any time without
notice to you and this may affect information saved in your online “cart.” Dell will ship Product that has the
functionality and performance of the Product ordered, but changes between what is shipped and what is described in
a specification sheet or catalog are possible. Parts used in repairing or servicing Product may be new, equivalent-tonew, or reconditioned.

Service and Support.
Service offerings may vary from Product to Product. If you purchase optional services and support from Dell, Dell
and/or your third-party service provider will provide such service and support to you in the United States in
accordance with the terms and conditions located at
http://www.dell.com/us/en/gen/services/service_service_contracts.htm or as mailed to you. You may contact Dell for
more information, see http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen
for contact information. Dell and/or the third-party service provider may at their discretion, revise their general and
optional service and support programs and the terms and conditions that govern them without prior notice to you.
Dell has no obligation to provide service or support until Dell has received full payment for the Product or
service/support contract you purchased. Dell is not obligated to provide service or support you purchase through a
third party and not Dell.

Limitation of Liability.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT
NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS,
LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF
SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT BE LIABLE
FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR

Appendix

ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE
FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET
FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL
PURPOSE. DELL IS NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR
PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT
RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.

Applicable Law; Not For Resale or Export.
You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree
and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate
terms and conditions governing resale of Product by third parties and transactions outside the United States. Terms
and conditions for resale are located at: http://www.dell.com/policy/legal/termsofsale.htm.

Governing Law.
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE
STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.

Headings.
The section headings used herein are for convenience of reference only and do not form a part of these terms and
conditions, and no construction or inference shall be derived there from.

Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE,
WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, its agents,
employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, “Dell”) arising from or
relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which
result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties
who are not signatories to this Agreement), Dell's advertising, or any related purchase SHALL BE RESOLVED
EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at
http://www.arb-forum.com
, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the
dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED
TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM
AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This
transaction involves interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9
U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be
entered as a judgment in any court of competent jurisdiction. Dell will be responsible for paying any arbitration filing
fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a
claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and
attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys'
fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing
party, under the standards for fee shifting provided by law. Information may be obtained and claims may be filed with
the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)

Appendix

www.dell.com | support.dell.com

Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or
4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware
product(s), see your packing slip or invoice. The following sections describe the limited warranties for the U.S., the
limited warranties for Canada, the manufacturer guarantee for Latin America and the Caribbean, and the Intel®
Pentium® and Celeron® warranty for the U.S. and Canada.

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?
This limited warranty does not cover:
•

Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, third-party software, or the reloading of software

•

Non-Dell-branded and Solution Provider Direct products and accessories

•

Problems that result from:
–

External causes such as accident, abuse, misuse, or problems with electrical power

–

Servicing not authorized by Dell

–

Usage that is not in accordance with product instructions

–

Failure to follow the product instructions or failure to perform preventive maintenance

–

Problems caused by using accessories, parts, or components not supplied by Dell

•

Products with missing or altered Service Tags or serial numbers

•

Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR
PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER
THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Appendix

How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dellbranded hardware:
•

Portable computer batteries carry a 1-year limited warranty.

•

Projector lamps carry a 90-day limited warranty.

•

Memory carries a lifetime limited warranty.

•

Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell
computer to which the monitor will be connected.

•

PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a 1-year limited warranty.

•

Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited
warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the
Dell computer on which such parts are installed.

The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period
is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited
warranties, at its discretion, but any changes will not be retroactive.

What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell
Service Tag or order number available.
Web Support

support.dell.com/ContactUs/ContactUsHome
.aspx?c=us&l=en&s=gen

Individual Home Consumers:

U.S. Only

Technical Support

1-800-624-9896

Customer Service

1-800-624-9897

Individual Home Consumers who purchased through an
Employee Purchase Program:

Technical Support and Customer Service

1-800-822-8965

Home and Small Business Commercial Customers:

Technical Support and Customer Service

1-800-456-3355

Medium, Large, or Global Commercial Customers, Healthcare
Customers, and Value-Added Resellers (VARs):

Technical Support and Customer Service

1-877-459-7278

Government and Education Customers:

Technical Support and Customer Service

1-877-459-7278

Dell-Branded Memory

1-888-363-5150

Appendix

www.dell.com | support.dell.com

What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost
or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer
to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract
for details on how to obtain service.

How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all
parts removed from repaired products.

May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by
going to Dell's website:
•

If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

Appendix

•

If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

•

If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased
through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and
conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the
accuracy of the listings of products you purchase from a third party.

Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we
offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the
purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories,
peripherals, parts, and unopened software still in its sealed package, excluding the products listed below, may be
returned within twenty-one (21) days from the date on the packing slip or invoice. New Dell PowerEdge™,
PowerConnect™, and PowerVault™ products may be returned within thirty (30) days from the date on the packing slip
or invoice except that new PowerEdge SC servers and n series products purchased from the Small and Medium Business
Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice. To return
applications software or an operating system that has been installed by Dell, you must return the entire computer. A
different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by
customers of our Small and Medium Business divisions. Those products may be returned within twenty-one (21) days
from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be deducted from any refund or
credit. The Total Satisfaction Return Policy and Software and Peripherals division return policy are not available for
Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault™, 160T tape libraries,
enterprise software, non-Dell branded enterprise products, software and/or software licenses purchased under any type
of volume purchase agreement or any non-Dell customized hardware and/or software product(s).
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished
PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be
returned within fourteen (14) days of the date on the packing slip or invoice.
How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization
Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See “Contacting Dell” or “Getting Help” in your customer
documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and
insure the shipment or accept the risk of loss or damage during shipment.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage

device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost
or corrupted data; or damaged or lost removable media.

Appendix

www.dell.com | support.dell.com

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded
hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?
This limited warranty does not cover:
•

Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software

•

Non-Dell branded and Solution Provider Direct products and accessories

•

Problems that result from:
–

External causes such as accident, abuse, misuse, or problems with electrical power

–

Servicing not authorized by Dell

–

Usage that is not in accordance with product instructions

–

Failure to follow the product instructions or failure to perform preventive maintenance

–

Problems caused by using accessories, parts, or components not supplied by Dell

•

Products with missing or altered Service Tags or serial numbers

•

Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR
INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT,
DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT
ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING
EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY
STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY
WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A
CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.

How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty
on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only
90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if

Appendix

we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties,
at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will
apply to your purchase).

support.dell.com/ContactUs/ContactUsHome
.aspx?c=us&l=en&s=gen

Individual Home Consumers; Home Office and Small Business
Customers:

Canada Only

Technical Support and Customer Service

1-800-847-4096

Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers; and ValueAdded Resellers (VARs):

Technical Support

1-800-387-5757

Customer Service

1-800-326-9463

Government or Education Customers, or Individual Home
Consumers who purchased through an Employee Purchase
Program:

Technical Support

1-800-387-5757

Customer Service

1-800-326-9463 (Extension 8221 for Individual
Consumers)

Dell-Branded Memory

1-888-363-5150

What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement
products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise,
we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage

Appendix

www.dell.com | support.dell.com

During the remaining years following the first year of all limited warranties: We will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We
will also include a prepaid shipping container with each replacement part for your use in returning the replaced part
to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer
to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by
calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to
obtain service.

For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm

•

For out-of-country transfers (outside of the original country of purchase), go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463
(Corporate Commercial or Government customers).
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and
conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at
www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the
accuracy of the listings of products you purchase from a third party.

Appendix

Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days
after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the
packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not
include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent
(15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a
written agreement with Dell, the agreement may contain different terms for the return of products than specified by this
policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization
Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their
original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also
prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return
software for a refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned
products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items
included with a product must be returned with it. For customers who want to return, for refund or credit only, either
application or operating system software that has been installed by Dell, the whole system must be returned, along with
any media and documentation that may have been included in the original shipment.
The “Total Satisfaction” Return Policy does not apply to Dell | EMC storage products. It also does not apply to
products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's
Software and Peripheral's then-current return policy (see the following section, “Dell Software and Peripherals [Canada
Only]”).

Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software
and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Thirdparty manufacturer warranties vary from product to product. Consult your product documentation for specific warranty
information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of
the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the
products we sell on the hundreds of different brands of computers available today. If you have questions about
compatibility, we recommend and encourage you to contact the third-party software and peripheral product
manufacturer or publisher directly.

Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the
manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited
warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation
that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.

Appendix

www.dell.com | support.dell.com

1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee
Dell Inc. (“Dell”) warrants to the end user in accordance with the following provisions that its branded hardware
products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the
Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of 1 year
from the original purchase date. Products for which proper claims are made will, at Dell’s option, be repaired or replaced
at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by
various manufacturers in performing repairs and building replacement products.

Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance;
actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and
tear.

Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee
period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase,
model and serial number, name and address of the customer, and details of symptoms and configuration at the time of
malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis
of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell’s
repair/replacement center. The end user must ensure that the defective product is available for collection properly
packed in original or equally protective packaging together with the details listed above and the return number provided
to the end user by Dell.

Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is
given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable
legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and
neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential
loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting
from other contracts concluded by the end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogota, Colombia

Appendix

Dell Computer de Mexico SA de CV
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Dell™ Photo Print Pack Limited Warranties
Dell™ Photo Print Pack Limited Warranty (U.S. and Canada Only)
Dell Inc. warrants to the original purchaser of genuine Dell Photo Print Pack(s) that the Dell Photo Print Pack(s) will be
free from defects in material and workmanship for two years beginning on the date of invoice. If this product proves
defective in either material or workmanship, the defective portion will be replaced without charge during the limited
warranty period if returned to Dell. You must first call our toll-free number to get your return authorization. In the U.S.,
call 1-800-822- 8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been
discontinued or is not available, we will either replace it with a comparable product or reimburse you for the product
purchase cost, at Dell’s sole option. This limited warranty does not apply to any portion of Dell Photo Print Pack(s) that
have been improperly stored or due to problems resulting from misuse, abuse, accident, neglect, mishandling, incorrect
environments, or wear from ordinary use.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S RESPONSIBILITY
FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN
THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS, EXCEPT FOR THE EXPRESS WARRANTIES
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT. FOR U.S.
CUSTOMERS, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD
HAS EXPIRED. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN
IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE
TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY. DELL
DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY
OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS
NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL’S LIABILITY WILL BE
NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS
IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE. SOME STATES OR JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Dell™ Photo Print Pack Limited Warranty (Latin America Only)
Dell Inc. warrants to the original purchaser of genuine Dell Photo Print Pack(s) that the Dell Photo Print Pack(s) will be
free from defects resulting from material or manufacturing process for two years beginning on the date of invoice.
If this product presents defects resulting from either material or manufacturing process, the defective portion will be
replaced without charge during the limited warranty period if returned to Dell.

Appendix

www.dell.com | support.dell.com

In order to obtain the necessary information to enable the replacement, call the appropriate toll-free number. In Mexico,
call 001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the product has been discontinued
or is not available, Dell reserves the right, at its sole discretion, to choose between replacing it by a similar product or
reimbursing you for the purchase cost. This limited warranty does not apply to any portion of Dell Photo Print Pack(s)
that have been improperly stored or due to problems resulting from misuse, abuse, accident, neglect, mishandling,
incorrect environments, or wear from ordinary use.
Dell’s liability for the malfunction or defect of hardware after the period of the legal warranty (and specifically the
period of the legal warranty of defective products stated in the consumer protections rules), is limited to either the
substitution of the product or the reimbursement as stated above. This warranty coverage terminates if you sell or
otherwise transfer this product to a third party.
Dell does not accept any additional liability for patrimonial, emotional or any other kind of damage caused to the
consumer and/or to a third party, which exceeds the established liability either in this limited warranty or in legal rules
that may apply.

Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal
leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or
repeatedly interrupts a licensed radio communications service. Radio communications services include but are not
limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal
Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices,
including computers, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in
the electronic environment. While this computer has been designed and determined to be compliant with regulatory
agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference with radio communications services, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
•

Reorient the receiving antenna.

•

Relocate the computer with respect to the receiver.

•

Move the computer away from the receiver.

•

Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional
suggestions.
For additional regulatory information, see the User’s Guide that accompanied your computer.

Appendix

NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the requirements
of the official Mexican standards (NOM):
Exporter:

Dell Inc.
One Dell Way
Round Rock, TX 78682

Importer:

Dell Computer de México, S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Ship to:

Dell Computer de México, S.A. de C.V.
al Cuidado de Kuehne & Nagel de México S. de R.L.
Avenida Soles No. 55
Co. Peñon de los Baños
15520 México, D.F.

Model No.:

540

Supply voltage:

90V to 260V AC

Frequency:

50/60 Hz

Current consumption:

50 watts maximum

Output voltage:

24 V DC

Output current:

2.5 A

Dell™ Software License Agreement
This is a legal agreement between you, the user, and Dell Products, L.P (“Dell”). This agreement covers all software that
is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer
or owner of the software (collectively the “Software”). By opening or breaking the seal on the Software packet(s),
installing or downloading the Software, or using the Software that has been preloaded or is embedded in your computer,
you agree to be bound by the terms of this agreement. If you do not agree to these terms, promptly return all Software
items (disks, written materials, and packaging) and delete any preloaded or embedded Software.
You may use one copy of the Software on only one computer at a time. If you have multiple licenses for the Software,
you may use as many copies at any time as you have licenses. “Use” means loading the Software in temporary memory or
permanent storage on the computer. Installation on a network server solely for distribution to other computers is not
“use” if (but only if) you have a separate license for each computer to which the Software is distributed. You must ensure
that the number of persons using the Software installed on a network server does not exceed the number of licenses that
you have. If the number of users of Software installed on a network server will exceed the number of licenses, you must
purchase additional licenses until the number of licenses equals the number of users before allowing additional users to
use the Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected
by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate
with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software. The
audit will be limited to verification of your compliance with the terms of this agreement.
The Software is protected by United States copyright laws and international treaties. You may make one copy of the
Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for
backup or archival purposes. You may not rent or lease the Software or copy the written materials accompanying the
Software, but you may transfer the Software and all accompanying materials on a permanent basis if you retain no copies

Appendix

www.dell.com | support.dell.com

and the recipient agrees to the terms hereof. Any transfer must include the most recent update and all prior versions.
You may not reverse engineer, decompile or disassemble the Software. If the package accompanying your computer
contains compact discs, 3.5" and/or 5.25" disks, you may use only the disks appropriate for your computer. You may not
use the disks on another computer or network, or loan, rent, lease, or transfer them to another user except as permitted
by this agreement.

Limited Warranty
Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for
ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied
warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits
on the duration of an implied warranty, so this limitation may not apply to you. The entire liability of Dell and its
suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk
not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited
warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by
someone other than Dell. Any replacement disk is warranted for the remaining original warranty period or thirty (30)
days, whichever is longer.
Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software
will be uninterrupted or error free. You assume responsibility for selecting the Software to achieve your intended results
and for the use and results obtained from the Software.
DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN
MATERIALS. This limited warranty gives you specific legal rights; you may have others, which vary from jurisdiction to
jurisdiction.
IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF
USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of liability for consequential or
incidental damages, the above limitation may not apply to you.

U.S. Government Restricted Rights
The software and documentation are “commercial items” as that term is defined at 48 C.F.R. 2.101, consisting of
“commercial computer software” and “commercial computer software documentation” as such terms are used in 48
C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end
users acquire the software and documentation with only those rights set forth herein. Contractor/manufacturer is Dell
Products, L.P., One Dell Way, Round Rock, Texas 78682.

General
This license is effective until terminated. It will terminate upon the conditions set forth above or if you fail to comply
with any of its terms. Upon termination, you agree that the Software and accompanying materials, and all copies
thereof, will be destroyed. This agreement is governed by the laws of the State of Texas. Each provision of this
agreement is severable. If a provision is found to be unenforceable, this finding does not affect the enforceability of the
remaining provisions, terms, or conditions of this agreement. This agreement is binding on successors and assigns. Dell
agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the
Software or this agreement. Because this waiver may not be effective in some jurisdictions, this waiver may not apply to

Appendix

you. You acknowledge that you have read this agreement, that you understand it, that you agree to be bound by its
terms, and that this is the complete and exclusive statement of the agreement between you and Dell regarding the
Software.

Printer Specifications
Printing process

Thermal dye transfer

Operating environment (for
optimum photo quality)

Temperature: 50 to 95 ° F (10 to 35 ° C)

Power

Output: 24V DC

Humidity: 10% to 86% RH
Input:
90V to 132V AC @ 50/60 Hz, connection via in-line AC power
adapter (US and Canada only)
90V to 260V AC @ 50/60 Hz, connection via AC power adapter
(all other countries)
Consumption while printing: 50 watts maximum

Print speed

Standalone: 75 sec. for first print (< 60 sec. for prints 2-5)
Via computer: 60 sec. (< 60 sec. for prints 2-5)

NOTE: Print speed is dependent on photo size, number of continuous

prints, and environmental conditions.
Size (Depth, width, height)

Without paper tray: 5.4 x 7.4 x 3.2 in. (137 x 189 x 81 mm)
With paper tray: 13.2 x 7.4 x 3.2 in. (336 x 189 x 81 mm)

Weight

Without paper tray: 2.69 lbs (1.22 Kg)

Print size

4 x 6 in. (102 x 152 mm)

Photo paper size

4 x 7.25 in. (102 x 184 mm) with perforated tabs

Photo resolution

300 ppi, continuous tone

With paper tray: 3.2 lbs (1.45 Kg)

Appendix

www.dell.com | support.dell.com

Index
B

buttons, operator panel
Arrows, 11
Cancel, 11
Menu, 11
Power, 11
Print B&W, 12

maintenance, 29

vents, cooling, 35-36

photo cartridge
loading, 14

warranty, 60

C
Cancel button, 11
canceling printing, 27
changing settings, 17
color, automatic
correction, 27
computer
printing from, 26
cooling vents, 35-36
Copy (Select mode)
button, 11

photo paper
loading, 15
photos
automatic color correction, 27
printing
canceling, 27
from a computer, 26
problems, 33
without a computer, 21

S
safety information, 9
settings, changing, 17

D
Dell
contacting, 39

L
loading
photo cartridge, 14
photo paper, 15

setup, 14
support
contacting Dell, 39

T
troubleshooting
printing, 33
transfer/communication, 36

Index

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