Dell Client Management Pack Version 4 1 For Microsoft System Center Operations Manager Users Manual 4.1 User's Guide
2014-11-13
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A5_bk0.book Page 1 Tuesday, October 4, 2011 3:19 PM Dell Client Management Pack Version 4.1 For Microsoft System Center Operations Manager 2007 SP1/R2 and System Center Essentials 2007 SP1/2010 User’s Guide A5_bk0.book Page 2 Tuesday, October 4, 2011 3:19 PM Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. ____________________ Information in this document is subject to change without notice. © 2011 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the DELL™ logo, Latitude™, OpenManage™, Optiplex™, Precision™, and Vostro™ are trademarks of Dell Inc. Microsoft®, Vista®, Windows®, and Windows Server® are either trademarks or registered trademarks of Microsoft Corporation in the United States and other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Dell is not responsible for the availability of external websites or their contents. 2011- 10 A5_bk0.book Page 3 Tuesday, October 4, 2011 3:19 PM Contents 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . What is New in Dell Client Management Pack Version 4.1 . . . . . . . . . . . . . . . . . . . . . . . . . 5 Key Features of Dell Client Management Pack . . . . . . 6 . . . . . . . . 6 About Dell Client Management Pack v4.1 . Details of Components Modelled by the Dell Management Pack . . . . . . . . . . . . . . . . . . 7 Supported Dell Client Systems . . . . . . . . . . . . . . 8 Supported Operating Systems . . . . . . . . . . . . . . . 8 . . . . . . . . . . . . 8 . . . . . . . . . . . . . . . 9 For the Management Station . For the Managed Node . 2 5 Dell Client Management Pack Operations . . . . . . . . . . . . . . . . Overview . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . . . 11 Web Console . . . . . . . . . . . . . . . . . . . . . . . Discovery and Grouping . . . . . . . . . . . . . . . . . Discovering a Dell Client . . . . . . . . . . . . . . 12 12 . . . . . . 14 . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . 15 Dell Hardware Discovery and Grouping Objects Discovered by Dell Client Management Pack . . . . . . . . Monitoring . 12 Contents 3 A5_bk0.book Page 4 Tuesday, October 4, 2011 3:19 PM Health Status Indicators Alerts View . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . 16 Diagram View . . . . . . . . . . . . . . . . . . . . Viewing Dell Client Hardware Health Roll-up . . . 19 . . . . . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 State View . Tasks Client Reboot and Shutdown . . . . . . . . . . . . Launching the Remote Desktop for a Dell Client System . . . . . . . . . . . . . . . Reports 20 . . . . . . . . . . . . . . . . . . . . . . . . . . 21 . . . . . . . . . Customizing the Dell Client System Management Pack . . . . . . . . . . . . . . . . . . . . . . . . Unit Monitors 22 . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . . . . 24 Rules . . . . . . . . . . . . . . . . . . . . . . . . 25 OMCI . . . . . . . . . . . . . . . . . . . . . . . . 25 Related Documentation and Resources . . . . . . . . . . . . . . . . . . . . . . . . Microsoft Guidelines for Performance and Scalability for Operations Manager 2007 SP1/R2 . 27 Other Documents You May Need . . . . . . . . . . . . 27 Obtaining Technical Assistance . . . . . . . . . . . . . 28 Appendix Contents 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . Issues and Resolutions 4 21 . . . Object Discoveries 4 20 . . . . . OpenManage Windows Event Log 3 16 . . . . . . . . . . . . . . . . . 29 29 A5_bk0.book Page 5 Tuesday, October 4, 2011 3:19 PM 1 Overview The Dell Client Management Pack version 4.1 with Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, and System Center Essentials (SCE) 2007 SP1/2010 environment allows you to manage, monitor, and ensure the availability of the Dell Client systems. CAUTION: To avoid data loss and corruption, enusre that you have knowledge and experience using the product, before attempting the procedures in this document NOTE: The readme file packaged in the self-extracting executable Dell_Client_Management_Pack_v4.1_A00.exe file contains the latest information about software and management station requirements, and information about known issues. The readme files are posted at support.dell.com/manuals. What is New in Dell Client Management Pack Version 4.1 The Dell Client Management Pack version 4.1 supports the following: • Latest platform and latest OMCI versions • Support for Manufacturing Ship Date • Support for Battery Part Numbers • Launching Remote Desktop for Client systems. For more information, see Launching the Remote Desktop for a Dell Client System • Viewing Dell Client Hardware Health rolled up to Windows Computer Health. For more information, see Viewing Dell Client Hardware Health Roll-up. Overview 5 A5_bk0.book Page 6 Tuesday, October 4, 2011 3:19 PM Key Features of Dell Client Management Pack Table 1-1 lists the key features and functionalities of the Dell Client Management Pack version 4.1. Table 1-1. Features and Functionalities Feature Functionality Discovery Supports in-band discovery of Dell Latitude, Precision, Optiplex Client systems that run the supported Windows operating system. Groups Dell Vostro Client system, Client systems without OMCI service, OMCI version lower than 7.8 and OMCI stopped or disabled on Client systems under the Unmanaged group. Monitoring Supports health monitoring for Dell Client systems and instance level health information for memory, processors, OMCI service, sensors and storage in Client systems. Launching Remote Desktop Supports launching the remote desktop for Dell Client systems through SCOM/ SCE console. Client Shutdown and Reboot Supports Dell Client systems’ shutdown and reboot tasks through SCOM console. About Dell Client Management Pack v4.1 Table 1-2 below describes the management packs and utilities, and their dependencies with each other: Table 1-2. Management Pack Functionality and Dependencies Management Pack/Utility Description Dependency Base Folder Utility Management Pack for defining the Dell Hardware Group and Dell folder in the Monitoring pane of the Operations Console. None 6 Overview A5_bk0.book Page 7 Tuesday, October 4, 2011 3:19 PM Table 1-2. Management Pack Functionality and Dependencies Management Pack/Utility Description Dependency Dell Windows Client Management Pack 4.1 Management Pack for Base Folder Utility 4.0 discovery, monitoring and alert management of supported Dell Client systems and its components. Details of Components Modelled by the Dell Management Pack The Dell Client Management Pack version 4.1 contains the Dell Windows Client Management Pack. Table 1-3 lists the details and the components modelled by the management pack. Table 1-3. Management Pack Details and Components modelled Management Pack Component Details Dell Windows Client Management Pack This management pack displays all hardware components of the Dell Client systems and monitors upto the component group levels. Health of individual components in the Client Diagram view is shown for the following: • Memory • OMCI Service • Processors • Sensors • Storage Overview 7 A5_bk0.book Page 8 Tuesday, October 4, 2011 3:19 PM Supported Dell Client Systems The Dell Client Management Pack Version 4.1 supports the following Dell Client Systems: • Dell Optiplex • Dell Precision • Dell Latitude • Dell Vostro systems running supported Client Windows operating systems. NOTE: Dell Vostro systems are grouped under the UnManaged group. Supported Operating Systems For the Management Station The Dell Client Management Pack Version 4.1 supports the following Operating Systems: 8 • Windows Server 2003 SP2, Standard x86 Edition • Windows Server 2003 SP2, Standard x64 Edition • Windows Server 2003 SP2, Enterprise x86 Edition • Windows Server 2003 SP2, Enterprise x64 Edition • Windows Server 2003 SP2, Datacenter x86 Edition • Windows Server 2003 SP2, Datacenter x64 Edition • Windows Server 2003 R2 SP2, Standard x86 Edition • Windows Server 2003 R2 SP2, Standard x64 Edition • Windows Server 2003 R2 SP2, Enterprise x86 Edition • Windows Server 2003 R2 SP2, Enterprise x64 Edition • Windows Server 2003 R2 SP2, Datacenter x86 Edition • Windows Server 2003 R2 SP2, Datacenter x64 Edition • Windows Server 2008, Standard x86 Edition • Windows Server 2008, Standard x64 Edition • Windows Server 2008, Enterprise x86 Edition Overview A5_bk0.book Page 9 Tuesday, October 4, 2011 3:19 PM • Windows Server 2008, Enterprise x64 Edition • Windows Server 2008, Datacenter x86 Edition • Windows Server 2008, Datacenter x64 Edition • Windows Server 2008 R2 SP1 • Windows Server 2008 SP2, Standard x86 Edition • Windows Server 2008 SP2, Standard x64 Edition • Windows Server 2008 SP2, Enterprise x86 Edition • Windows Server 2008 SP2, Enterprise x64 Edition • Windows Server 2008 SP2, Datacenter x86 Edition • Windows Server 2008 SP2, Datacenter x64 Edition • Windows Server 2008 R2, Standard x64 Edition • Windows Server 2008 R2, Enterprise x64 Edition • Windows Server 2008 R2, Datacenter x64 Edition For the Managed Node The Dell Client Management Pack Version 4.1 supports the following Operating Systems: • Windows XP Professional SP2 • Windows XP Professional x64 Edition with SP2 • Windows XP Professional x86 (32-bit) Edition with SP3 • Windows XP Professional x64 (64-bit) Edition with SP3 • Windows Vista Ultimate SP1 • Windows Vista Ultimate SP1 x64 Edition • Windows Vista Business SP1 • Windows Vista Business SP1 x64 Edition • Windows Vista Enterprise SP1 • Windows Vista Enterprise SP1 x64 Edition • Windows XP Tablet PC Edition • Windows 7 Professional x86 (32-bit) Edition • Windows 7 Professional x64 (64-bit) Edition Overview 9 A5_bk0.book Page 10 Tuesday, October 4, 2011 3:19 PM 10 • Windows 7 Ultimate x86 (32-bit) Edition • Windows 7 Ultimate x64 (64-bit) Edition Overview A5_bk0.book Page 11 Tuesday, October 4, 2011 3:19 PM Dell Client Management Pack Operations 2 Overview This chapter describes the various operations that you can perform on Microsoft Systems Center Operations Manager (SCOM) or Systems Center Essentials (SCE) using the Dell Client Management Pack version 4.1. The Client Management Pack allows you to perform the following operations to manage Dell client systems: • Discover Dell Latitude, Precision, Optiplex, and Dell Vostro business computers running supported Client Windows operating systems. NOTE: Dell Vostro systems are displayed under the UnManaged group. – Monitor the Dell OpenManage Client Instrumentation (OMCI) 7.8 service, OMCI 8.0 and OMCI 8.0.1 • Group Dell Clients without instrumentation and Client systems running without OMCI service under the UnManaged group. • Check the health status for client hardware components by polling at periodic intervals, and update the state of each component in the diagram view. A health status is a standardized description of the functional performance of a component, system, or service. For more information, see Tasks. • Perform client shutdown and reboot tasks. • Launch remote desktop for Dell Client Systems • Generate reports on Dell Windows Event Log and OMCI events from the managed system's Windows Event Log. Dell Client Management Pack Operations 11 A5_bk0.book Page 12 Tuesday, October 4, 2011 3:19 PM Web Console The Web console enables you to monitor and manage your Dell devices with the Dell Client Management Pack using a browser instead of the Operations Manager 2007 console. You can use the Web console without installing the Operations console. The Web console has the following limitations: • It provides only the Monitoring feature for all Management Packs. • Console launch tasks are not available. • The Personalize view is not available. • Only the first 200 alerts are displayed in the Alerts view. Discovery and Grouping Discovering a Dell Client To discover Dell Client systems in the network, ensure that the devices appear in the Agent Managed view under the Administration section of the SCOM Operations Console. You can use overrides to increase or decrease the discovery and monitoring intervals for specific Dell hardware to meet the needs of your implementation. NOTE: The client discovery process classifies a system as UnManaged if it meets any of these three criteria: • Required version of OMCI is not installed on the client box • Client instrumentation (OMCI) services is disabled or not running • Client system is a Dell Vostro system To add a Dell Client system to the Agent Managed list: 1 Log on to the system with an account that has the SCOM Administrator role for the SCOM or SCE management groups. 2 In the Operations Console, click Administration. 3 Right-click on Administration and select Discover Computers from the pop-up menu. The Computer and Device Management Wizard screen appears. 4 Click Next after reading the instructions on the Computer and Device Management screen. 12 Dell Client Management Pack Operations A5_bk0.book Page 13 Tuesday, October 4, 2011 3:19 PM 5 To discover Dell Client systems, select Advanced discovery. a In the Computer and Device Classes drop-down list, select Clients Only. b Click Next. The Discovery Method screen appears. 6 In the Discovery Method screen, select one of the two options given below: a Scan Active Directory: This option enables you to specify the selected objects from the Active Directory. i. Click Configure to create a query to find the objects that you want to scan. ii. Select the domain where the objects that you want to discover reside, from the Domain drop-down list. b Browse for, or type-in computer names: This option enables you to you to browse for or type the names of the Dell Client systems you want to discover. Click Browse to search for systems on the network or type the name of the system you want to discover. 7 Click Next. The Administrator Account page is displayed. 8 Specify the user account that has administrator rights on the computers and devices that you want to scan using one of the two options: a Use selected Management Server Action Account: This option indicates that you can use the existing Management Server Action Account as the administrator account. b Other user account: This option indicates that you can specify any account other than the existing management server action account. Specify the User Name, Password, and the Domain in which the account is present. If you select This is a local computer account, not a domain account, then you must specify the Computer Name instead of the Domain name. 9 Click Discover. The Select Objects to Manage page displays the list of Dell Client systems that you selected. Dell Client Management Pack Operations 13 A5_bk0.book Page 14 Tuesday, October 4, 2011 3:19 PM 10 Select the Dell Client systems that you want to manage and click Next. 11 On the Summary screen, specify the path for Agent Installation Directory, specify the credentials for Agent Action Account, and click Finish. Dell Hardware Discovery and Grouping Table 2-4 lists the details of the hardware discovery and grouping by the Dell Client Management Pack . Table 2-4. Dell Hardware Discovery and Grouping Classification Group Name on SCOM Console Hardware Type Dell Windows Dell Managed Dell Client systems: • Dell Latitude • Dell Precision • Dell Optiplex Dell UnManaged Vostro business client system Objects Discovered by Dell Client Management Pack Table 2-5 lists the details of objects discovered by the Dell Client Management Pack . Table 2-5. Dell Object Discoveries Discovery Object Description Dell Managed Client Group population Discovers the Dell Managed Group with all discovery the supported models of Dell Business Clients Dell Client discovery Discovers all the supported models of Dell Business Clients that have the supported Dell Product Instrumentation Discover Hardware Components for Dell Discovers all Dell Clients Components which includes Processors, Memory, Sensors and Storage Services discovery Discovers the Dell OpenManage Client Instrumentation Service Dell Hardware Group population discovery Discovers the Dell Hardware Group with Dell Clients Groups 14 Dell Client Management Pack Operations A5_bk0.book Page 15 Tuesday, October 4, 2011 3:19 PM Table 2-5. Dell Object Discoveries Discovery Object Description UnManaged Client Group population discovery Discovers the Dell Unmanaged Group with Dell Business Clients that are not being monitored either due to the absence of Dell Instrumentation or has a lower version of Instrumentation than the required version or if the OMCI service has been disabled or stopped Dell Client Group population discovery Discovers the Dell Clients Group with Managed and Unmanaged Clients Groups Monitoring The Dell Client Management Pack v4.1 enables you to monitor the discovered Dell Client systems. The Health Status Indicators help you to monitor the health of your Dell Client systems on the network. You can monitor the Dell Client systems using the following views: • Alerts View • Diagram View • State View Health Status Indicators Table 2-6 lists the icons that indicate the health status of the discovered Dell Client systems on the Operations Console. For more information on severity propagation, see State View. Table 2-6. Severity Level Indicators Icon Severity Level Normal/OK. The component is working as expected. Warning/Noncritical. A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail. The component may also be functioning in an impaired state. Dell Client Management Pack Operations 15 A5_bk0.book Page 16 Tuesday, October 4, 2011 3:19 PM Table 2-6. Severity Level Indicators (continued) Icon Severity Level Critical/Failure/Error.The component has either failed or failure is imminent. The component requires immediate attention and may need replacement. Data loss may have occurred. The specific component is not monitored. The service is unavailable. Alerts View The Alerts View displays alerts for the events received from the OMCI service running on the systems that you are monitoring. To view the alerts for the systems you are monitoring: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3 Click Alerts ViewsClient Alerts The Operations Console displays the alerts for all the Dell Client systems that you are monitoring in the Client Alerts pane. You can see alerts that meet the criteria that you specified in the Authoring pane of the SCOM Operations Console, such as severity, resolution state, or alerts that are assigned to you. 4 Select an alert to view its details in the Alert Details pane. Diagram View The Diagram View displays a hierarchical and graphical representation of all Clients on your network that SCOM or SCE manages. The Dell Windows Client Management Pack offers the following views: 16 • Client Diagram • Complete Diagram View Dell Client Management Pack Operations A5_bk0.book Page 17 Tuesday, October 4, 2011 3:19 PM Client Diagram Figure 2-1. Graphical Representation of Dell Client Systems Managed by SCOM To access the Client Diagram: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3 Click Diagram ViewsClient Diagram. The Client Diagram offers a graphical representation of all Dell Client systems that SCOM or SCE manages and allows you to expand and verify the status of individual systems and their components in the diagram. The root node for this view is the Dell Windows Clients group. You can view details for Dell Clients with this view. 4 Select a component in the diagram to view its details in the Detail View pane. You can view details of the OMCI service as well as the following hardware components of Dell Clients: • Memory • Processors • Sensors • Storage Dell Client Management Pack Operations 17 A5_bk0.book Page 18 Tuesday, October 4, 2011 3:19 PM Complete Diagram View Figure 2-2. Graphical Representation of all Dell Devices To access the Complete Diagram View: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3 Click Diagram ViewsComplete Diagram View. The Complete Diagram View offers a graphical representation of all Dell devices that SCOM 2007 SP1/R2, or SCE 2007 SP1/SCE 2010 manages and allows you to expand and verify the status of individual devices and their components in the diagram. You can view details for Dell Clients and Dell UnManaged with the Complete Diagram View. 4 Select a component in the diagram to view its details in the Detail View pane. 18 Dell Client Management Pack Operations A5_bk0.book Page 19 Tuesday, October 4, 2011 3:19 PM Viewing Dell Client Hardware Health Roll-up You can view the Dell Client Hardware Health rolled up to Windows Computer Health. To view the Dell Client Hardware Health Roll-up: 1 In the Operations Console, click My Workspace 2 Right-click on selected Favorite Views and from the pop-up menu select NewDiagram View. A Create Diagram View window is displayed. 3 In the Create Diagram View window: a In the Name text box, enter the desired name b In the Description text area, enter the desired description c In the Choose Target section, click Browse... A Select Object window is displayed. d In the Select Object window, select All Windows Computer and then click OK. e In the Choose from a template section, select Client Diagram from the drop-down list f Click Create. State View The State View displays the status of each Dell device managed by SCOM or SCE on your network. The Dell Client Management Pack provides a list of severity level indicators to help you monitor the health of the Dell Client systems devices on the network. To access the State View: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3 Click State ViewsClients The Operations Console displays the status of all the Dell Client systems that you are monitoring on the right pane. 4 Select a state to view its details in the Detail View pane. Dell Client Management Pack Operations 19 A5_bk0.book Page 20 Tuesday, October 4, 2011 3:19 PM Tasks Tasks are available in the Actions/Tasks pane of the Operations Console. When you select a Client system in the Diagram view or the State view, the relevant tasks appear in the Actions/Tasks pane. Client Reboot and Shutdown To reboot or shutdown a client: 1 In the Operations Console, navigate to either the State View or Diagram View. 2 Select any discovered Dell Client system. 3 In the Actions pane, click either Client Reboot or Client Shutdown. The Run Tasks dialog is displayed. Click Run. Launching the Remote Desktop for a Dell Client System You can launch the Remote Desktop for the Client system. To Launch the Remote Desktop: 1 In the Operations Console, navigate to either the Diagram View or State View. 2 Select any discovered Dell Client system. 3 Click Launch Remote Desktop under Dell Client Instance Tasks in the Actions pane. The remote desktop for the Client system is launched and you can perform various activties on the system. 20 Dell Client Management Pack Operations A5_bk0.book Page 21 Tuesday, October 4, 2011 3:19 PM Reports The Reporting feature is available with the Dell Client Management Pack version 4.1. The event analysis report displays the event time, log record, and status (criticality) of OMCI events for selected Dell Windows Client systems. To access the reporting feature: 1 Click Reporting in the Operations Console. 2 Expand Reporting in the navigation pane. 3 Click Dell Client for the Windows Event Log. You can also access Reporting from the Diagram View by clicking on the client instance. The option for Dell Report is located in the Actions pane under the Dell System instance reports along with the default Microsoft reports. OpenManage Windows Event Log 1 Click on OpenManage Windows Event Log. 2 Click Open in the Actions pane. 3 Select the time period to generate the report. 4 Click Add Object or Add Group. 5 Click Search to search for an object or group. Select Add to add a single or multiple objects. The object is displayed in the selected object pane. 6 Choose the event severity to generate a report. 7 Click Run to generate the Windows Event Log report. Dell Client Management Pack Operations 21 A5_bk0.book Page 22 Tuesday, October 4, 2011 3:19 PM Customizing the Dell Client System Management Pack Using the Dell Client management pack, you can do the following for the Dell Client systems: – customize discovery – monitor – manage event processing – use overrides to increase or decrease the intervals to the specific Dell hardware management needs of the SCOM or SCE operator. You can customize the following components of the Dell Client Management Pack: • Monitors: Assesses various conditions that can occur in monitored objects. The result of this assessment determines the health state of a target and the alerts that are generated. • Object Discoveries: Finds objects on a network that need to be monitored. • Rules: Collects data, such as events generated by managed objects. Unit Monitors You can customize the following parameters of the Dell Client Management Pack unit monitors by using overrides: • Enabled: Allows you to enable or disable Monitors. You can set the Override Setting to True or False. The default setting is True. • Interval in Seconds: The frequency in seconds with which the Dell Management Pack polls the Dell device to check the health of a component. The default is 3600 seconds (60 minutes). The unit monitors can be triggered by a periodic poll configured as intervalseconds. 22 Dell Client Management Pack Operations A5_bk0.book Page 23 Tuesday, October 4, 2011 3:19 PM Table 2-7 illustrates the various Dell unit monitors and the applicable parameters for your Dell Client systems. Table 2-7. Dell Unit Monitors in the Dell Client Management Pack Groups Unit Monitor Name Default Periodic Poll Setting OMCI Service Instance Periodic 3600 seconds (60 miinutes) Memory Group for Dell Client Periodic Memory Unit Instance Periodic 3600 seconds (60 miinutes) 3600 seconds (60 miinutes) Processor Group for Dell Client Periodic Processor Unit Instance Periodic 3600 seconds (60 miinutes) 3600 seconds (60 miinutes) Sensors of Dell Client 3600 seconds • Battery Periodic • Fan Periodic • Intrusion Periodic • Temperature Periodic Storage Group for Dell Client Periodic Disk Unit Instance Periodic (60 miinutes) 3600 seconds (60 miinutes) 3600 seconds (60 miinutes) NOTE: When chassis door is removed or closed, OMCI generates Chassis Intrusion events. For more information on enabling, disabling and clearing Chassis Intrusion events, refer to the Security features in the respective Dell Client Hardware Manual. Dell Client Management Pack Operations 23 A5_bk0.book Page 24 Tuesday, October 4, 2011 3:19 PM Object Discoveries Using overrides, you can customize the following Dell Client Management Pack discovery parameters: • Enabled: Allows you to enable or disable discoveries. You can set the Override Setting to True or False. The default setting is True. • Interval in Seconds: Specifies the frequency in seconds that the Dell Management Pack discovers the component instance and attributes of your Dell Client system. The default value for this attribute is 86400 seconds (24 hours). Table 2-8. Dell Discovery Object Discovery Object Description Groups Discover Discovers the disk, memory, Hardware sensors and processor of your Components system for Dell Client systems • Dell Clients • Dell Client instance • Hardware components of Dell Client • Storage group for Dell Client • Disk Unit instance • Memory group for Dell Client • Memory unit instance • Processor group for Dell Client • Processor unit instance • Sensor group for Dell Client OMCI Services Discovers the OMCI discovery • Dell Clients • Dell Client instance • Services of Dell Client • OMCI service instance 24 Dell Client Management Pack Operations A5_bk0.book Page 25 Tuesday, October 4, 2011 3:19 PM Rules Dell Systems Event Processing Rules The Dell Client Management Pack processes rules from OMCI. You can customize the rules by setting override parameters for the rules. To customize the rules: 1 In the Operations Console, click the Authoring tab . 2 Select Rules under Management Packs in the Authoring pane. 3 In the Rules pane, select Dell Client instance and select a rule. 4 Right-click the rule and select the Overrides option. 5 Select Disable the Rule and any of the sub-options to disable the rule. 6 Select Override the Rule and any of the sub-options to set the override parameters for the rule. You can also change the Severity setting for the rule. 7 Click OK to apply the override parameter to your rule or Cancel to cancel the changes. OMCI All warning and critical events for OMCI have a corresponding event processing rule. Each of these rules are processed based on the following criteria: • Source Name = "OMCI" • Event ID = Actual event ID of the OMCI event • Severity = OMCI Severity 5 and above are mapped to Dell Management Pack severity level of "critical" and OMCI severity 4 and below are mapped to Dell Management Pack severity level of "warning" • Data Provider = Windows System Event log Dell Client Management Pack Operations 25 A5_bk0.book Page 26 Tuesday, October 4, 2011 3:19 PM 26 Dell Client Management Pack Operations A5_bk0.book Page 27 Tuesday, October 4, 2011 3:19 PM Related Documentation and Resources 3 This chapter gives the details of documents and references to help you work with Dell Client Management Pack version 4.1 Microsoft Guidelines for Performance and Scalability for Operations Manager 2007 SP1/R2 For optimal performance, deploy device-specific Dell Management Packs on different management servers. For information on Microsoft’s recommendations for scalability, see the Microsoft website at support.microsoft.com/kb/975057. NOTE: Make sure that the Autogrow Option is enabled in Operations Manager Database for improved performance. Other Documents You May Need Besides this User’s Guide, see the following guides available on the Dell Support website at support.dell.com/manuals. On the Manuals page, click SoftwareSystems Management. Click the appropriate product link on the right-side to access the documents. • The Dell OpenManage Client Instrumentation User’s Guide provides information about how the Dell OpenManage Client Instrumentation software enables remote management application programs to access client system information, monitor the client system status, or change the state of the client system. • The Dell Client Configuration Toolkit User's Guide describes the installation and use of the client configuration toolkit (CCTK) to configure various BIOS features for Dell Client computer platforms. • The Hardware Owner’s Manual provides information about your system, installing the system components and troubleshooting your system. Related Documentation and Resources 27 A5_bk0.book Page 28 Tuesday, October 4, 2011 3:19 PM Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide, or if your product does not perform as expected, different types of help are available. For more information see "Getting Help" in your system’s Hardware Owner’s Manual. Additionally, Dell Enterprise Training and Certification is available. For more information, see dell.com/training. This service might not be offered in all locations. 28 Related Documentation and Resources A5_bk0.book Page 29 Tuesday, October 4, 2011 3:19 PM A Appendix Issues and Resolutions The following table lists the known issues, resolutions, and where the issues are applicable to. Table A-1. Issues and Resolutions Issue Resolution Applicable To Dell alerts are not sorted Check the registry on the managed SCOM 2007 SP1, according to their age. system that has this problem. There SCE 2007 SP1 could be a left-over view definition that has set the sorting flags to 'false'. In some instances, when you import a management pack with changes to the sorting flags, the sorting flags may not get updated in the registry. If you delete the settings for the view in the registry, they are recreated from the new management pack when you navigate to that view again. You can also edit the sorting flags in the registry for the view. Registry edit: HKEY_CURRENT_USER\Software \Microsoft\Microsoft Operations Manager\3.0\Console\%GUID. ViewTitle%AlertsView\Age To enable sorting of alerts, ensure the keys IsSortable and IsSorted are set to 1. Appendix 29 A5_bk0.book Page 30 Tuesday, October 4, 2011 3:19 PM Table A-1. Issues and Resolutions Issue Resolution Under certain conditions, Microsoft KB968760 available at alerts related to Handle support.microsoft.com resolves this. Count Threshold and Private Bytes Threshold are displayed on the Operations console of the management server. SCOM 2007 SP1, SCE 2007 SP1 Under certain conditions, Microsoft KB975057 available at an error message is support.microsoft.com resolves this. displayed on the Operations Console of the management server with the Event ID – 623 and Event Source – Health Service ESE Store. SCOM 2007 SP1, SCE 2007 SP1 The System Center Operations Manager 2007 console may crash on certain operating systems. Microsoft KB951327, KB951526 available at support.microsoft.com resolves this. SCOM 2007 SP1, SCE 2007 SP1 You may experience one or more of the following situations: Microsoft KB954049 available at support.microsoft.com resolves this SCOM 2007 SP1, SCE 2007 SP1 • The Web Console does not open. • The My Workspace page does not display. • Performance and Power Monitoring Views do not display. • Health Service may not start up on the system. 30 Applicable To Appendix A5_bk0.book Page 31 Tuesday, October 4, 2011 3:19 PM Table A-1. Issues and Resolutions Issue Resolution Applicable To The reports do not Microsoft KB954643 available at appear as expected in the support.microsoft.com resolves this. Reporting space of the Administration console. SCOM 2007 SP1, SCE 2007 SP1 The SCOM console Microsoft KB951526 available at intermittently displays support.microsoft.com resolves this. the following error message - "Health service Host Process encountered a problem and needed to close" as a result of this Health Service crash. You may notice unexpected behavior in the discovery and monitoring of Dell devices. SCOM 2007 SP1, SCE 2007 SP1 Deleting management Close and re-open the SCOM pack from SCOM console. console does not delete the Client Alerts view and Diagram view. If user clicks any of the Client views, an error is shown as "Object not found". SCOM 2007 SP1/R2, SCE 2007 SP1/2010. Tooltip for objects in the Switch to SCOM operation console Diagram view of the SCOM Web console does not display any information related to attributes. SCOM 2007 SP1/R2 Web console. OMCI alerts are not Switch to SCOM operation console displayed in the Alerts view of the Web console. SCOM 2007 SP1 Web console. Appendix 31 A5_bk0.book Page 32 Tuesday, October 4, 2011 3:19 PM Table A-1. Issues and Resolutions Issue Resolution Few unit monitors in the Dell Client Management Pack under the Sensors instance may display the status as green even though the sub-instance does not exist when you use the health explorer. This is because unit monitors cannot display an Unavailable state when the instance is present and the unit monitor has been executed. 32 Appendix Applicable To SCOM 2007 SP1/R2, SCE 2007 SP1/2010.
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