Dell Inspiron 3800 Owners Manual Solutions Guide

1508041248inspiron-3800_user's guide_en-us DELL INSPIRON 3800 pdf | FreeUserManuals.com

: Dell Dell-Inspiron-3800-Owners-Manual-111967 dell-inspiron-3800-owners-manual-111967 dell pdf

Open the PDF directly: View PDF .
Page Count: 98

Download
Open PDF In Browser	View PDF

Dell™ Inspiron™ 3800 Systems

SOLUTIONS GUIDE

www.dell.com
support.dell.com

Hints, Notices, and Cautions
HINT: A HINT indicates important information that helps you make better
use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potentially hazardous situation
which, if not avoided, may result in minor or moderate injury.

Abbreviations and Acronyms
For a complete listing of abbreviations and acronyms, see the Glossary in
the Tell Me How help file. Click the Start button, point to Programs, point
to Users’ Guides, and then click Tell Me How.

____________________
Information in this document is subject to change without notice.
© 2001 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, Dell TravelLite, Inspiron, Dimension, Dell
Precision, OptiPlex, Latitude, and DellWare are trademarks of Dell Computer Corporation; Intel
and Pentium are registered trademarks and Celeron is a trademark of Intel Corporation;
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Computer Corporation disclaims any
proprietary interest in trademarks and trade names other than its own.
March 2001

P/N 595RW

Rev. A00

Contents

Safety Instructions

. . . . . . . . . . . . . . . . . . . . . . . . .

When Using Your Computer

. . . . . . . . . . . . . . . . . . .

When Removing or Installing Memory Modules

7
7

. . . . . . . . .

10

. . . . . . . . . . .

11

. . . . . . . . . . . . . . . . . . . . . . . .

14

Protecting Against Electrostatic Discharge

1 Setting Up
Connecting a Printer

. . . . . . . . . . . . . . . . . . .

14

. . . . . . . . . . . . . . . . . . . . . . . . .

14

. . . . . . . . . . . . . . . . . . . . . . . . . .

15

Installing the Printer Driver
Parallel Printer
USB Printer

Turning Off the Computer

. . . . . . . . . . . . . . . . . . . . .
. . . . .

16

. . . . . . . . . . . . . . . . . . . . . . . . . .

16

Windows Millennium Edition (Me) and Windows 2000
Windows 98

16

Using the Media Bay

. . . . . . . . . . . . . . . . . . . . . . . .
. . . . . .

18

. . . . . . . . . .

19

. . . . . . . . . . .

20

Swapping Devices While the Computer Is Turned Off
Swapping Devices While Windows Is Running
Setting Up the APR to Connect to a Network

17

. . . . .

20

. . . . . . . . . . . . .

21

. . . . . . . . . . . . . . . . . . . . . . . . . .

24

Setting Up the APR for Windows Me and Windows 98
Setting Up the APR for Windows 2000

2 Solving Problems
Finding Solutions

Accessing Help Files
Power Problems .

. . . . . . . . . . . . . . . . . . . . . . . .

26

. . . . . . . . . . . . . . . . . . . . . . . . . .

26

Contents

3

Start-Up Error Messages

. . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .

28

. . . . . . . . . . . . . . . . . . . . .

28

Video and Display Problems
If the display is blank

If the display is difficult to read

. . . . . . . . . . . . . . . .

28

. . . . . . . . . . . . . . . . . . .

29

. . . . . . . . . . . . . . . . . . . . . .

29

. . . . . . . . . . . . . . . . . . . . . . .

30

. . . . . . . . . . . . . . . . . . . . . . . . .

31

Sound and Speaker Problems
Integrated Speakers
External Speakers
Printer Problems

. . . . . . . . . .

31

. . . . . . . . . . . . . .

31

Modem Problems

. . . . . . . . . . . . . . . . . . . . . . . . .

32

Scanner Problems

. . . . . . . . . . . . . . . . . . . . . . . . .

33

If you cannot print to a parallel port printer
If you cannot print to a USB printer

Touch Pad Problems

. . . . . . . . . . . . . . . . . . . . . . . .

33

. . . . . . . . . . . . . . . . . . . . . .

33

. . . . . . . . . . . . . . . . . . . . . . . . . .

34

Unexpected Characters
Drive Problems

33

. . . . . . . . . . . . . . . . . . .

External Keyboard Problems

If you cannot save a file to a floppy disk

. . . . . . . . . . . .

If you cannot play a music CD or install a program from a CD
If you cannot play a DVD movie

35

. . . . . . . . . . . . . . . .

35

. . . . . . . . . . . . . . .

36

. . . . . . . . . . . . . . . .

36

. . . . . . . . . . . . . . . . . . . . . . . . .

37

If you have a hard drive problem
Network Problems

34

.

If the CD-RW drive stops writing .

Windows Error Messages

. . . . . . . . . . . . . . . . . . . . .

General Program Problems
A program crashes

4

27

37

. . . . . . . . . . . . . . . . . . . .

38

. . . . . . . . . . . . . . . . . . . . . . .

38

A program stops responding

. . . . . . . . . . . . . . . . . .

38

A solid blue screen appears

. . . . . . . . . . . . . . . . . .

39

Internet Connection Problems

. . . . . . . . . . . . . . . . . .

39

Contents

E-Mail Problems

. . . . . . . . . . . . . . . . . . . . . . . . . .

If Your Computer Gets Wet .

. . . . . . . . . . . . . . . . . . . .

If You Drop or Damage Your Computer

40

. . . . . . . . . . . . . .

41

. . . . . . . . . . . . . . . .

42

. . . . . . . . . . . . . . . . . .

42

. . . . . . . . . . . . . . . . . . . . . . . .

42

Resolving Other Technical Problems
Reinstalling Drivers and Utilities
Reinstalling Windows

40

. . . . . . . . . . .

43

. . . . . . . . . . . . . . . . . . .

44

Reinstalling Windows Me and Windows 98
Reinstalling Windows 2000

Recreating the Hibernate File (Windows 98 Only)
Boot (Restart) Your Computer
With the System Software CD .

46

. . . . . . . . . . . . . . . . .

46

. . . . . . . . . . . . . . . . . .

47

. . . . . . . . . . . . . . . . . . . .

47

Delete the Old Hibernate File
Create the Hibernate File

. . . . . . . . .

Enable Hibernate Support .

. . . . . . . . . . . . . . . . . . .

48

3 Adding Parts
Using the Advanced Port Replicator

. . . . . . . . . . . . . . . .
. . . . . . . . . . . .

50

. . . . . . . . . . . . . . . . . .

52

. . . . . . . . . . . . . . . . . . . . .

52

Connecting External Devices to the APR
APR Controls and Indicators
Docking the Computer .

Undocking the Computer
Monitor Stand
Adding Memory .

50

. . . . . . . . . . . . . . . . . . . .

54

. . . . . . . . . . . . . . . . . . . . . . . . .

54

. . . . . . . . . . . . . . . . . . . . . . . . . .

55

Replacing a Hard Drive

. . . . . . . . . . . . . . . . . . . . . . .

Returning a Hard Drive to Dell

. . . . . . . . . . . . . . . . .

Using the Floppy Drive as an External Device

. . . . . . . . . . .

Attaching the Composite TV-Out Adapter Cable .

. . . . . . . . .

58
60
61
62

Contents

5

4 Appendix
Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . .

Standard Settings

. . . . . . . . . . . . . . . . . . . . . . . . .

System Setup Pages

. . . . . . . . . . . . . . . . . . . . . .

Viewing the System Setup Pages
Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . .

71

Regulatory Information

. . . . . . . . . . . . . . . .

Battery Disposal

72

. . . . . . . .

84

. . . . . . . . . . . . . . . . . . . . . .

84

. . . . . . . . . . . . . . . . . . . .

85

. . . . . . . . . . . . . . . . . . . . . . . .

88

FCC Notices (U.S. Only)

NOM Information (Mexico Only)

. . . . . . . . . . . . . . . .

Información para NOM (únicamente para México)

Macrovision Product Notice

89

. . . . . . .

90

. . . . . . . . . . . . .

90

. . . . . . . . . . . . . . . . . . . .

91

Warranty and Return Policy Information

Contents

71
71

Returning Items for Warranty Repair or Credit .

6

71

. . . . . . . . . . . . . . . .

Contact Numbers and Addresses

Index

64

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

93

Safety Instructions
Use the following safety guidelines to help protect yourself and your
computer. For comfort and efficiency, observe the ergonomic guidelines in
“Sitting Comfortably at Your Computer” in the Tell Me How help file.

When Using Your Computer
CAUTION: Do not operate your portable computer for an extended
period of time with the base resting directly on your body. With
extended operation, heat can potentially build up in the base.
Allowing sustained contact with the skin could cause discomfort
or, eventually, a burn.

•

Do not attempt to service the computer yourself. Always follow
installation instructions closely.

•

Do not carry a battery in your pocket, purse, or other container where
metal objects (such as car keys) could short-circuit the battery
terminals. The resulting excessive current flow can cause extremely
high temperatures and may result in damage from burns.

•

Be sure that nothing rests on your AC adapter’s power cable and that
the cable is not located where it can be tripped over or stepped on.

•

Place the AC adapter in a ventilated area, such as a desk top or on the
floor, when you use it to run the computer or to charge the battery. Do
not cover the AC adapter with papers or other items that will reduce
cooling; also, do not use the AC adapter while it is inside a carrying
case.

•

Do not use your computer in a wet environment, for example, near a
bath tub, sink, or swimming pool or in a wet basement.

•

Do not push objects into air vents or openings of your computer.
Doing so can cause fire or electric shock by shorting out interior
components.

•

Use only the AC adapter and batteries that are approved for use with
this computer as indicated in this document. Use of another type of
battery or AC adapter may risk fire or explosion.

Safe ty Instr u c tions

7

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

•

8

Safe ty Instr u ctions

Before you connect the computer to a power source, ensure that the
voltage rating of the AC adapter matches that of the available power
source:
–

115 V/60 Hz in most of North and South America and some Far
Eastern countries such as South Korea and Taiwan

–

100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan

–

230 V/50 Hz in most of Europe, the Middle East, and the Far East

•

To help prevent electric shock, plug the AC adapter and external
device power cables into properly grounded power sources. These
cables are equipped with 3-prong plugs to help ensure proper
grounding. Do not use adapter plugs or remove the grounding prong
from a cable. If you must use an extension cable, use a 3-wire cable
with properly grounded plugs.

•

If you use an extension cable with your AC adapter, ensure that the
total ampere rating of the products plugged in to the extension cable
does not exceed the ampere rating of the extension cable.

•

To remove power from the computer, turn it off, remove the battery,
and disconnect the AC adapter from the electrical outlet.

•

If your computer includes an integrated or optional (PC Card)
modem, disconnect the modem cable during an electrical storm to
avoid the remote risk of electric shock from lightning via the telephone
line.

•

To help avoid the potential hazard of electric shock, do not connect or
disconnect any cables or perform maintenance or reconfiguration of
this product during an electrical storm.

•

PC Cards may become very warm during normal operation. Use care
when removing PC Cards after their continuous operation.

•

Do not dispose of batteries in a fire. They may explode. Check with
local authorities for disposal instructions.

•

When setting up the computer for work, place it on a level surface.

•

When traveling, do not check the computer as baggage. You can put
your computer through an X-ray security machine, but never put your
computer through a metal detector. If you have the computer checked
by hand, be sure to have a charged battery available in case you are
asked to turn on the computer.

•

When traveling with the hard drive removed from the computer, wrap
the drive in a nonconducting material, such as cloth or paper. If you
have the drive checked by hand, be ready to install the drive in the
computer. You can put the hard drive through an X-ray security
machine, but never put the drive through a metal detector.

•

When traveling, do not place the computer in overhead storage
compartments where it could slide around. Do not drop your
computer or subject it to other mechanical shocks.

•

Protect your computer, battery, and hard drive from environmental
hazards such as dirt, dust, food, liquids, temperature extremes, and
overexposure to sunlight.

•

When you move your computer between environments with very
different temperature and/or humidity ranges, condensation may form
on or within the computer. To avoid damaging the computer, allow
sufficient time for the moisture to evaporate before using the
computer.
NOTICE: When taking the computer from low-temperature conditions into a
warmer environment or from high-temperature conditions into a cooler
environment, allow the computer to acclimate to room temperature before
turning on power.

•

When you disconnect a cable, pull on its connector or on its strainrelief loop, not on the cable itself. As you pull out the connector, keep
it evenly aligned to avoid bending any connector pins. Also, before you
connect a cable make sure both connectors are correctly oriented and
aligned.

•

Handle components with care. Hold a component such as a memory
module by its edges, not its pins.

•

When removing a memory module from the system board or
disconnecting an external device from the computer, wait 5 seconds
after turning off the computer before removing the memory module or
disconnecting the device to help avoid possible damage to the system
board.

•

Before you clean your computer, turn it off, unplug it from its power
source, and remove the battery.

•

Clean your computer with a soft cloth dampened with water rather
than with liquid or aerosol cleaners.

Safe ty Instr u c tions

9

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

•

Clean the display with a soft, clean cloth and commercial window
cleaner that does not contain wax or abrasives. Apply the cleaner to the
cloth; then stroke the cloth across the display in one direction, moving
from the top of the display to the bottom. If the display contains
grease or some other contaminant, use isopropyl alcohol instead of
commercial window cleaner.

•

If your computer gets wet, see page 40 for instructions. If you drop or
damage the computer, see page 41. If, after following these procedures,
you confirm that your computer is not operating properly, contact Dell
(see page 71).

When Removing or Installing Memory Modules
Before you remove or install memory modules, perform the following steps
in the sequence indicated.
NOTICE: The only time you should ever access the inside of your computer is
when you are installing memory modules.
NOTICE: Wait 5 seconds after turning off the computer before
disconnecting an external device or removing a memory module to help prevent
possible damage to the system board.
1

Turn off your computer and all attached devices.

2

Disconnect your computer and external devices from their electrical
outlets to reduce the potential for personal injury or shock. Also,
disconnect any telephone or telecommunication lines from the
computer.

3

Remove the battery from the battery bay and, if present, the secondary
battery from the media bay.

4

Ground yourself by touching an unpainted metal surface at the back of
the computer before touching anything inside your computer.
While you work, periodically touch an unpainted metal surface on the
computer to dissipate any static electricity that might harm internal
components.

In addition, take note of these safety guidelines when appropriate:
•

10

Safe ty Instr u ctions

When you disconnect a cable, pull on its connector, not on the cable
itself. As you pull connectors apart, keep them evenly aligned to avoid
bending any pins. Also, before you connect a cable, make sure that
both connectors are correctly oriented and aligned.

•

Handle memory modules with care. Don’t touch the components on a
module. Hold a module by its edges.
CAUTION: There is a danger of a new battery exploding if it is
incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.

Protecting Against Electrostatic Discharge
To prevent static damage, discharge static electricity from your body before
you touch anything inside your computer and periodically while you work
inside the computer. You can do so by touching an unpainted metal surface
on the back of the computer.
You can also take the following steps to prevent static damage:
•

Do not remove items from their antistatic packing material until you
are ready to install them in your computer. Just before unwrapping the
antistatic packaging, be sure to discharge static electricity from your
body.

•

When transporting a sensitive component, first place it in an antistatic
container or packaging.

Safe ty Instr u c tions

11

12

Safe ty Instr u ctions

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

1
SECTION 1

Setting Up
Connecting a Printer
Turning Off the Computer
Using the Media Bay
Setting Up the APR to Connect to a Network

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Connecting a Printer
See the documentation that came with the printer for any recommended
preparation procedures, such as:
•

Removing the packaging

•

Installing the toner or ink cartridge

•

Loading paper

Then follow the instructions that came with the printer to connect it to the
computer. If no information is provided, see the following sections.

Installing the Printer Driver
Dell installs drivers for some new printers. Click the Start button, point to
Settings, and then click Printers. If your printer is listed in the Printers
window, the printer is ready to use.
HINT: For complete
printer driver installation
instructions, refer to your
printer documentation.

If you need to install a printer driver, insert the installation CD into the CD
or DVD drive. Then follow the prompts on the screen using the instructions
that came with the printer.
If your printer installation CD does not automatically run, click the Start
button on the Microsoft® Windows® desktop, click Run, and type
x:\setup.exe (where x is the letter of your CD or DVD drive [usually
drive D]). Then click OK and follow the prompts on your screen.

Parallel Printer
1

Turn off the computer (see page 16).
NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or
less to connect the printer to the computer. Use of a nonstandard cable may
prevent the printer from working.

2

14

Setting Up

Attach the parallel printer cable to the parallel port connector on the
computer and tighten the two screws. Attach the cable to the parallel
connector on the printer and snap the two clips into the two notches.

screws (2)

parallel port connector
on computer
printer cable
connector
clips (2)
parallel printer
cable

notches (2)

3

Turn on the printer and then turn on the computer. If the Add New
Hardware Wizard window appears, click Cancel.

4

Install the printer driver if necessary (see page 14).

USB Printer
1

Install the printer driver if necessary (see page 14).

2

Attach the USB printer cable to the USB port connector on the
computer and the printer. The USB connectors fit only one way.

HINT: You can connect
USB devices while the
computer is turned on.

Setting Up

15

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

USB port connector
on computer

USB port connector
on printer
USB printer
cable

Turning Off the Computer
NOTICE: To prevent data loss, you must perform the Windows shutdown
procedure to turn off your computer.

Windows Millennium Edition (Me) and Windows 2000
1

Save and close any open files and exit any open programs.

2

Click the Start button and then click Shut Down.

3

Click the pull-down menu under What do you want the computer to
do?.

4

Click Shut down and then click OK.
The computer automatically turns off after the shutdown process
finishes.

Windows 98

16

Setting Up

1

Save and close any open files and exit any open programs.

2

Click the Start button and then click Shut Down.

3

In the Shut Down Windows window, click Shut down and then click
OK.
The computer automatically turns off after the shutdown process
finishes.

Using the Media Bay
Dell ships your computer with a floppy drive installed in the media bay. The
media bay also supports the following devices:
•

CD drive

•

CD-RW drive

•

DVD drive

•

Zip drive

•

Second hard drive

•

Second battery

•

Dell TravelLite™ module
NOTICE: To prevent irreparable damage to the docking connector, do not
remove or replace devices while the computer is connected to an advanced port
replicator (APR).

Setting Up

17

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Swapping Devices While the Computer Is Turned Off
1

Save and close any open files, exit any open programs, and shut down
the computer (see page 16).

2

If the computer is connected (docked) to an APR, undock it (see
page 54).

3

Close the display and turn the computer over.

4

Slide and hold the latch release, and pull the device out of the media
bay.
NOTICE: To prevent damage, place devices in a travel case when they are not
inserted in the computer. Store devices in a dry, safe place, and avoid placing
heavy objects on top of them.
bottom of computer

device

18

Setting Up

latch release

NOTICE: Insert devices before you dock and turn on the computer.
5

Insert the new device into the bay, and push it until you hear a click.

6

Turn on the computer.

Swapping Devices While Windows Is Running
NOTICE: To prevent irreparable damage to the docking connector, do not
replace devices while the computer is connected to an APR.

In Microsoft Windows Me or Windows 98
1

Right-click the Softex BayManager icon on the Microsoft Windows
taskbar.

2

Click Remove/Swap.

3

Keep the display open, and tilt the computer back so that you can
access the bottom of the computer.

4

Slide and hold the latch release, and pull the device out of the media
bay.

5

Insert the new device into the bay, and push it until you hear a click.

6

Click OK. Then click OK again to close the Softex BayManager
window.

In Microsoft Windows 2000
1

Double-click the Unplug or Eject Hardware icon on the Microsoft
Windows taskbar.

2

Click the device you want to eject and then click Stop.

3

Click OK, and wait until the device you want to eject is cleared from
the list of devices in the Unplug or Eject Hardware window.

4

Keep the display open, and tilt the computer back so that you can
access the bottom of the computer.

5

Slide and hold the latch release, and pull the device out of the media
bay.

6

Insert the new device into the bay, and push it until you hear a click.

7

When Windows recognizes the new device, click Close.

Setting Up

19

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Setting Up the APR to Connect to a
Network
HINT: A network adapter
is also referred to as a
network interface
controller (NIC).

NOTICE: Do not install a network adapter or a network adapter/modem
combination PC Card until you complete the advanced port replicator (APR)
setup.

If you purchased the APR with an integrated network adapter, you must
first configure the computer to use the APR with a network.

Setting Up the APR for Windows Me and Windows 98
1

If the computer is on, shut down the operating system and turn off the
computer (see page 16).

2

Disconnect all external devices from the APR.

3

Connect the AC adapter to the APR and an electrical outlet.

4

Insert the computer into the APR.

5

Turn on the computer.
The computer automatically detects the network adapter and begins
the software installation.

6

At the Add New Hardware Wizard window, click Automatic search for
a better driver (Recommended) and then click Next.

7

Click Finish when Windows displays a message that the driver is
installed.

8

Click Yes to restart the computer.
After the computer restarts, Windows modifies settings, creates a
Dock 1 configuration, and then displays a Setup is complete
message.

9

20

Setting Up

Click OK.

10

If the Updated display settings message appears, click OK.

11

If necessary, consult your network administrator for instructions on
configuring the network adapter settings.

Setting Up the APR for Windows 2000
NOTICE: Do not install the drivers from the CD that is shipped with the APR.
The network adapter will not work if they are installed.
1

If the computer is on, shut down the operating system and turn off the
computer (see page 16).

2

Disconnect all external devices from the APR.

3

Insert the computer into the APR.

4

Attach the network cable and the AC adapter to the APR.

5

Turn on the computer.

6

Log on as a user with administrative privileges.

7

Make sure that 3Com PCI Ethernet Adapter (10/100) appears in the
Found New Hardware window.
Windows 2000 automatically installs the network adapter drivers.

Setting Up

21

22

Setting Up

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

2
SECTION 2

Solving Problems

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Finding Solutions
Accessing Help Files
Power Problems
Start-Up Error Messages
Video and Display Problems
Sound and Speaker Problems
Printer Problems
Modem Problems
Scanner Problems
Touch Pad Problems
External Keyboard Problems
Unexpected Characters
Drive Problems
Network Problems
Windows Error Messages
General Program Problems
Internet Connection Problems
E-Mail Problems
If Your Computer Gets Wet
If You Drop or Damage Your Computer
Resolving Other Technical Problems
Reinstalling Drivers and Utilities
Reinstalling Windows

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Finding Solutions
Sometimes it’s difficult to figure out where to go for answers. Use this chart
to quickly find the answers to your questions.
HINT: If you have a
problem with an external
device, see the device
documentation or contact
the manufacturer.

See page 26.

Press the power button to
resume from standby mode.
See the Tell Me How help file
for more information on
standby mode.
Get technical assistance from
Dell. See page 71.

See page 37.

24

So l vi n g Pro b l em s

See page 28.
See page 29.
See page 31.
See page 32.
See page 33.
See page 33.
See page 33.
See page 33.
See page 34.
See page 37.
See page 37.
See page 38.
See page 39.
See page 40.

See page 42.

So l vi n g Pro b l em s

25

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Accessing Help Files
TO A C C E S S T H E TELL ME HOW H E L P F I L E
1 Click the Start button, point to Programs, point to User’s Guides, and then
click Tell Me How.
TO A C C E S S W I N D O W S 2000 H E L P
1 Click the Start button and then click Help.
2 Click the Search tab.
3 Type a word or phrase that describes your problem and then click List Topics.
4 Click the topic that describes your problem and then click Display.
5 Follow the instructions shown on the screen.
TO A C C E S S W I N D O W S ME H E L P
1 Click the Start button and then click Help.
2 Type a word or phrase that describes your problem in the Search box and then
click Go.
3 Click the topic that describes your problem and then click Display.
4 Follow the instructions shown on the screen.
TO A C C E S S W I N D O W S 98 SE H E L P
1 Click the Start button and then click Help.
2 Type a word or phrase that describes your problem and then click Display.
3 In the Topics Found window, click the topic that describes your problem and
then click Display.
4 Follow the instructions shown on the screen.

Power Problems
HINT: See the Tell Me
How help file for
information on standby
mode.

26

So l vi n g Pro b l em s

C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the
computer has power. If the power light is blinking, the computer is in standby
mode—press the power button to resume from standby mode. If the power light
is off, press the power button.

C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the
battery charge may be depleted. Connect the computer to an electrical outlet
using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
C H E C K T H E A C A D A P T E R — Be sure that the power cable is firmly inserted
into the electrical outlet and the green light on the AC adapter is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET—
Bypass power protection devices, power strips, and the extension cable to verify
that the computer turns on.
C H E C K F O R I N T E R F E R E N C E — Electrical appliances on the same circuit or
operating near the computer can cause interference. Other causes of
interference: power extension cables, too many devices on a power strip, or
multiple power strips connected to the same electrical outlet.
A D J U S T T H E P O W E R P R O P E R T I E S — See the Tell Me How help file or search
for the keyword standby in Windows Help. To access help files, see page 26.
R E S E A T T H E M E M O R Y M O D U L E S — If your computer power light turns on
but the display remains blank, you may need to reseat the memory modules (see
page 55).

Start-Up Error Messages
O P E R A T I N G S Y S T E M N O T F O U N D — Call Dell for technical assistance (see
page 71).
I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

So l vi n g Pro b l em s

27

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

N O N - S Y S T E M D I S K E R R O R — A floppy disk is in the floppy drive. Remove the
floppy disk and restart the computer.

Video and Display Problems
If the display is blank
C H E C K T H E P O W E R L I G H T — When the power light is blinking, the computer
has power. If the power light is blinking, the computer is in standby mode—press
the power button to resume from standby mode. If the power light is off, press
the power button.
C H E C K T H E B A T T E R Y — If you are using a battery to power your computer, the
battery charge may be depleted. Connect the computer to an electrical outlet
using the AC adapter, and turn on the computer.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
C H E C K T H E A C A D A P T E R — Be sure that the power cable is firmly inserted
into the electrical outlet and the green light on the AC adapter is on.
A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in
Windows Help. To access help files, see page 26.

If the display is difficult to read
A D J U S T T H E B R I G H T N E S S — See the Tell Me How help file (see page 26) for
instructions on adjusting the brightness.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If
your external speaker system includes a subwoofer, ensure that the subwoofer is
at least 60 cm (2 ft) away from the computer or external monitor.

28

So l vi n g Pro b l em s

E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, or halogen lamps to check for interference.
R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate
sunlight glare, which can cause poor picture quality.
R E S T O R E T H E R E C O M M E N D E D S E T T I N G S — Restore the original resolution
and refresh rate settings. See the Tell Me How help file for instructions. To access
help files, see page 26.
ADJUST THE WINDOWS DISPLAY SETTINGS—
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Display icon and then click the Settings tab.
3 Try different settings for Colors and Screen area.

Sound and Speaker Problems
Integrated Speakers
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
C H E C K T H E V O L U M E C O N T R O L B U T T O N S — Press both volume control
buttons simultaneously or press  to disable (mute) or reenable the
integrated speakers.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See page 42.

So l vi n g Pro b l em s

29

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

External Speakers
HINT: The volume
control in some MP3
players overrides the
Windows volume setting.
If you have been listening
to MP3 songs, make sure
that you did not turn the
player volume down or off.

V E R I F Y T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers
are connected as shown on the setup diagram supplied with the speakers.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram
supplied with the speakers.
A D J U S T T H E S P E A K E R C O N T R O L S — Adjust the volume, bass, or treble
controls to eliminate distortion.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.
TE S T T H E S P E A K E R S — Plug the speaker audio cable into the headphone
connector on the side of the computer. Ensure that the headphone volume
control is turned up. Play a music CD.
R U N T H E S P E A K E R S E L F - T E S T — Some speaker systems have a self-test
button on the subwoofer. See the speaker documentation for self-test
instructions.
M O V E T H E S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If
your external speaker system includes a subwoofer, ensure that the subwoofer is
at least 60 m (2 ft) away from the computer or external monitor.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent
lights, or halogen lamps to check for interference.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See page 42.

30

So l vi n g Pro b l em s

Printer Problems
If you cannot print to a parallel port printer
V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer
cable is connected as described on page 14.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation
supplied with the printer.
VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S
1 Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon, click Properties, and then
select the Details tab.
2 Ensure that the Print to the following port: setting is LPT1 (Printer Port).
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 14.

If you cannot print to a USB printer
V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer
cable is connected as described on page 15.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working
by testing it with another device, such as a lamp.
E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation
supplied with the printer.

So l vi n g Pro b l em s

31

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S —
1 Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon, click Properties, and then
select the Details tab.
2 Ensure that the Print to the following port: setting is USB.
R E I N S T A L L T H E P R I N T E R D R I V E R — See page 14.

Modem Problems
NOTICE: Connect the modem to an analog telephone wall jack only.
Connecting the modem to a digital telephone network damages the modem.

C H E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.
C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the
modem.
C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S
1 Click the Start button, point to Settings, and click Control Panel.
2 In the Control Panel window, double-click Modems.
If there are multiple entries for the same modem or modems listed that are
not installed, delete the entries and restart the computer.
3 Click the Diagnostics tab.
4 Click the COM port for your modem.
5 Click More Info to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.

32

So l vi n g Pro b l em s

Scanner Problems
C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner power
cable is firmly connected to a working electrical power source and that the
scanner is turned on.
C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner
cable is firmly connected to the computer and to the scanner.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a
locking tab or button.
R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for
instructions.

Touch Pad Problems
C H E C K T H E T O U C H P A D S E T T I N G S — Click the Start button, point to
Settings, click Control Panel, and then double-click the Mouse icon. Try
adjusting the settings.

External Keyboard Problems
D I S C O N N E C T T H E K E Y B O A R D C A B L E — Shut down the computer (see
page 16). Disconnect the keyboard cable and check the cable connector for bent
or broken pins.

Unexpected Characters
D I S A B L E T H E N U M E R I C K E Y P A D — Press the  key to disable the
numeric keypad. Verify that the numbers lock light is not lit.

So l vi n g Pro b l em s

33

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Drive Problems
HINT: For information
on saving files to a floppy
disk, see the Tell Me How
help file (see page 26).

If you cannot save a file to a floppy disk
E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the
My Computer icon. If the floppy drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
C A N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy disk is
not full or write-protected (locked). See the following illustration.
TE S T T H E D R I V E W I T H A N O T H E R F L O P P Y D I S K — Insert another floppy
disk to eliminate the possibility that the original floppy disk is defective.
C H E C K T H E C O N N E C T I O N O N T H E C A B L E S — If the floppy drive is
connected externally, ensure that the cables are securely connected (see page 61).

back of floppy disk

write-protected

not writeprotected

34

So l vi n g Pro b l em s

If you cannot play a music CD or install a program from a CD
E N S U R E T H A T A CD D R I V E I S I N S T A L L E D I N T H E M E D I A B A Y — To use
the CD drive, it must be installed in the media bay. It cannot be used as an
external device with the floppy drive cable. The floppy drive cable is for
connecting external floppy drives only.

HINT: High-speed CD
drive vibration is normal
and may cause noise. This
noise does not indicate a
defect in the drive or the
CD.

E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the
My Computer icon. If the CD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
TE S T T H E D R I V E W I T H A N O T H E R C D — Insert another CD to eliminate the
possibility that the original CD is defective.
C L E A N T H E D I S C — See the Tell Me How help file for instructions. To access
help files, see page 26.
A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.

If you cannot play a DVD movie
E N S U R E T H A T A D VD D R I V E I S I N S T A L L E D I N T H E M E D I A B A Y — To
use the DVD drive, it must be installed in the media bay. It cannot be used as an
external device with the floppy drive cable. The floppy drive cable is for
connecting external floppy drives only.

HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.

E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the
My Computer icon. If the DVD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
TE S T T H E D R I V E W I T H A N O T H E R DVD— Insert another DVD to eliminate
the possibility that the original DVD is defective.

So l vi n g Pro b l em s

35

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

C L E A N T H E D I S C — See the Tell Me How help file for instructions. To access,
help files, see page 26.

If the CD-RW drive stops writing
HINT: If you must
disable standby mode to
write to a CD-RW drive,
remember to enable
standby mode again when
you finish writing the CD.

DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A
C D -R W D I S K — Search for the keyword standby in Windows Help. To access
help files, see page 26.
C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — The CD-RW drive
must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.

If you have a hard drive problem
CHECK THE HARD DRIVE FOR ERRORS
Windows 98 SE and Windows Me:
Click the Start button, point to Programs—> Accessories—> System Tools, and
then click ScanDisk.
Windows 2000:
1 Double-click the My Computer icon.
2 Right-click the Local Disk icon and then click Properties.
3 Click the Tools tab.
4 Click Check Now.

36

So l vi n g Pro b l em s

Network Problems
C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network
cable connector is firmly connected to the PC Card network adapter or port
replicator and to the network wall jack.
C H E C K T H E N E T W O R K L I G H T S O N T H E N E T W O R K C O N N E C T O R — Green
indicates that the network connection is active. If the status light is not green, try
replacing the network cable. Amber indicates that the network card driver is
loaded and the card is detecting activity.
R E S T A R T T H E C O M P U T E R — Try to log on to the network again.
C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R — Verify that your network
settings are correct and that the network is functioning.

Windows Error Messages
X :\ I S N O T A C C E S S I B L E .

the drive and try again.

T H E D E V I C E I S N O T R E A D Y — Insert a disk into

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in
filenames.
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND
T R Y A G A I N — You have too many programs open. Close all windows and open
the program that you want to use.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION
D R I V E — The file that you are trying to copy is too large to fit on the disk, or the
disk is too full. Try copying the file to a different disk or use a larger capacity disk.

So l vi n g Pro b l em s

37

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are
trying to open is missing an essential file. To remove and then reinstall the
program:
Window 98 SE and Windows Me:
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program that you want to remove.
4 Click Add/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.
Windows 2000:
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program that you want to remove.
4 Click Change/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.

General Program Problems
A program crashes
S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers
maintain websites with information that may help you to solve the problem.

A program stops responding
P R E S S  < A L T >  — In the Close Program window, select the
program that is no longer responding. Then click End Task.

38

So l vi n g Pro b l em s

A solid blue screen appears
TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke
or a proper shutdown (see page 16), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk will automatically run during the start-up process. Follow
the instructions on the screen.

Internet Connection Problems
R E V I E W “M O D E M P R O B L E M S ” — See page 32.
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E )— See your telephone directory
for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties:
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Modems icon.
3 In the Modems Properties window, click Dialing Properties.
4 Ensure that To disable call waiting, dial: is checked, and then select the
proper code according to the information in your telephone directory.
5 Click Apply and then click OK.
6 Close the Modems Properties window.
7 Close the Control Panel window.

So l vi n g Pro b l em s

39

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

E-Mail Problems
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the
Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.

If Your Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that
it is safe to do so. If the computer is connected to an electrical
outlet, Dell recommends that you turn off AC power at the circuit
breaker before attempting to remove the power cables from the
electrical outlet. Use the utmost caution when removing wet
cables from a live power source.
1

Turn off the computer (see page 16), disconnect the AC adapter from
the computer, and disconnect the AC adapter from the electrical
outlet.

2

Turn off any attached external devices, and disconnect them from
their power sources and then from the computer.

3

Ground yourself by touching one of the metal connectors on the back
of the computer.

4

Remove the media bay device (see page 17) and any installed PC
Cards, and put them in a safe place to dry.

5

Remove the battery.

6

Wipe off the battery and put it in a safe place to dry.

7

Remove the hard drive (see page 58).

8

Remove the memory modules (see page 55).

9

Open the display and place the computer right-side up across two
books or similar props to let air circulate all around it. Let the
computer dry for at least 24 hours in a dry area at room temperature.
NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed
up the drying process.
CAUTION: To help prevent electrical shock, verify that the
computer is thoroughly dry before continuing with the remainder
of this procedure.

40

So l vi n g Pro b l em s

10

Ground yourself by touching one of the metal connectors on the back
of the computer.

11

Replace the memory modules, the memory module cover, and the
screw (see page 55).

12

Replace the hard drive (see page 58).

13

Replace the media bay device (see page 17) and any PC Cards you
removed.

14

Replace the battery.

15

Turn on the computer and verify that it is working properly.

If the computer does not start, or if you cannot identify the damaged
components, call Dell for technical assistance (see page 71).

If You Drop or Damage Your Computer
1

Save and close any open files, exit any open programs, and shut down
the computer (see page 16).

2

Disconnect the AC adapter from the computer, and disconnect the
AC adapter from the electrical outlet.

3

Turn off any attached external devices, and disconnect them from
their power sources and then from the computer.

4

Remove and reinstall the battery.

5

Turn on the computer.

If the computer does not turn on, or if you cannot identify the damaged
components, call Dell for technical assistance (see page 71).

So l vi n g Pro b l em s

41

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Resolving Other Technical Problems
G O T O T H E D E L L S U P P O R T W E B S I T E — Go to http://support.dell.com for
help with general usage, installation, and troubleshooting questions.
E - M A I L D E L L — Go to http://support.dell.com and then click E-Mail Dell in
the Communicate list. Send an e-mail message to Dell about your problem; you
can expect to receive an e-mail message from Dell within hours.
C A L L D E L L — If you cannot solve your problem using the Dell support website
or e-mail service, call Dell for technical assistance (see page 71).

Reinstalling Drivers and Utilities
NOTICE: The Dell support website, http://support.dell.com, and the System
Software CD provide approved drivers for Dell™ computers. If you install
drivers obtained from other sources, your computer might not work correctly.

HINT: You may need to
open more folders to find
the setup file. For
example, to install the
Windows Me touch pad
driver, double-click
winme, double-click
touchpad, double-click
english, and then doubleclick Setup.

1

Insert the System Software CD into the CD or DVD drive.

2

Double-click the My Computer icon on your desktop.

3

Double-click the icon for your CD or DVD drive.

4

Double-click the folder for your operating system.

5

Double-click the appropriate language folder for the driver you want to
install.

6

Double-click Setup and follow the prompts.

For detailed information on installing specific drivers and utilities for your
computer, see the Dell support website at http://support.dell.com.

Reinstalling Windows
NOTICE: The Operating System CD provides options for reinstalling your
Windows Me, Windows 98 Second Edition (SE), or Windows 2000 operating
system. The options can potentially overwrite files installed by Dell and
possibly affect programs installed on your hard drive. Therefore, Dell does not
recommend that you reinstall your operating system unless instructed to do so
by a Dell technical support representative.

42

So l vi n g Pro b l em s

Reinstalling Windows Me and Windows 98
NOTICE: To prevent conflicts with Windows Me or Windows 98, you must
disable any virus protection software installed on your system before you
reinstall Windows.
1

Turn on the computer, and enter the system setup program as directed
by a Dell technical support representative.

2

In the system setup program Boot menu, change the boot sequence so
that the CD or DVD drive boots first as directed by a Dell technical
support representative. Then place the Operating System CD in the
CD or DVD drive and close the drive tray.

3

Exit the system setup program.

4

At the Welcome window, click OK.

5

Double-click Refresh Windows OS.

6

Click OK.

7

Click OK again.

8

Remove the Operating System CD from the CD or DVD drive, and
click OK to restart your computer.
The Getting ready to run Windows for the first time window appears.

9

If the mouse tutorial starts, press  to exit and then press .

10

Click the regional setting closest to where you live, and then click
Next.

11

Click the graphic that matches your keyboard layout, and then click
Next.

So l vi n g Pro b l em s

43

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

12

In the User Information window, type your name and, if applicable,
company name, and then click Next.
The Name field must be completed; the Company Name field is
optional.
The License Agreement window appears.

13

Click I accept the Agreement, and then click Next.

14

Type the Windows product key in the fields provided, and then click
Next.
The product key is the bar code number found on the Microsoft
Windows label, which is located on the computer.

15

When the Start Wizard window appears, click Finish.
The Enter Windows Password window appears. To continue without
creating a Windows user name and password, click OK. Otherwise,
type your user name and password in the appropriate fields, and then
click OK.

16

If the Date/Time Properties window appears, adjust the date and time
properties, click Apply, and then click OK.
Windows updates the system settings and restarts your computer.

HINT: Windows Me
recreates the hibernate
file automatically, but you
must reenable it.

17

If you created a Windows user name and password, type your password
and click OK.

18

Reinstall the appropriate drivers (see page 42).

19

Reenable your virus protection software.

20

If you are reinstalling Windows Me, reenable the hibernate file (see
page 48).
If you are reinstalling Windows 98, recreate and reenable the hibernate
file (see page 46).

Reinstalling Windows 2000

44

So l vi n g Pro b l em s

1

Insert the Operating System CD into the CD or DVD drive.

2

Shut down the computer (see page 16).

3

Turn on the computer.

4

Press any key when the Press any key to boot from CD message
appears on the screen.

5

When the Windows 2000 Setup window appears, ensure that the To
setup Win2000 now, press ENTER option is highlighted. Then press
.

6

Read the information in the License Agreement window, and then
press  to continue.

7

When the Windows 2000 Professional Setup window appears, press
the arrow keys to select the Windows 2000 partition option that you
want. To continue, press the key specified in the partition option that
you chose.

8

When the Windows 2000 Professional Setup window reappears, press
the arrow keys to select the type of filing system that you want
Windows 2000 to use, and then press .

9

Press  again to restart your computer.

10

Click Next when the Welcome to the Windows 2000 Setup Wizard
window appears.

11

When the Regional Settings window appears, select the settings for
your locale, and then click Next.

12

Enter your name and organization in the Personalize Your Software
window, and then click Next.

13

When prompted, enter the Windows product key, which is printed on
the Microsoft label on your computer. Then click Next.

14

When the Computer Name and Administrator Password window
appears, enter a name for your computer and a password, if desired.
Then click Next.

15

Enter the date and time in the Date and Time Settings window, and
then click Next.
Windows 2000 begins to install its components and configure the
computer.

So l vi n g Pro b l em s

45

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

16

When the Completing the Windows 2000 Setup Wizard window
appears, remove the CD from the drive, and then click Finish. The
computer automatically restarts.
NOTICE: Make sure that you reinstall the Intel® Chip Set Update Utility
driver before you reinstall any other drivers.

HINT: Windows 2000
recreates the hibernate
file automatically, but you
must reenable it.

17

Reenable the hibernate file (see page 48).

Recreating the Hibernate File
(Windows 98 Only)

HINT: Windows Me and
Windows 2000 recreate
the hibernate file
automatically.

When hibernate mode is activated, all system data is stored in the hibernate
file on your hard drive. The hibernate file cannot be accessed by the
Windows operating system or application programs.

HINT: If you install
additional memory, you
must delete the original
hibernate file before
recreating a new one.

You must recreate the hibernate file if you perform any of the following
actions:
•

Delete the hibernate file.

•

Install a new hard drive.

•

Reformat your hard drive.

•

Install additional memory.

Boot (Restart) Your Computer With the System Software CD
1

Save and close any open files, exit any open programs, and shut down
the computer.

2

If the computer is connected (docked) to an advanced port replicator
(APR), undock it (see page 54).

3

Turn on the computer.

4

Press  as soon as you see the Dell logo.
System setup screen Page 1 appears after a few seconds.

5

46

So l vi n g Pro b l em s

Press 
 to view Page 2.

6

Press the arrow keys to select the following boot sequence:
•

Boot First Device: CD/DVD/CD-RW Drive

•

Boot Second Device: Diskette Drive

•

Boot Third Device: Internal HDD

7

Press  to save your changes and exit the system setup program.

8

Restart the computer.

9

After the computer restarts and loads the diagnostic utility, press the
down-arrow key to select Exit to MS-DOS and then press .

Delete the Old Hibernate File
1

Boot your computer from the System Software CD as described on
page 46.

2

At the R:\DIAGS prompt, type cd\ and press .

3

At the R:\ prompt, type cd\win98\suspend and press .

4

Type rms2d and press .

5

Create the hibernate file.

Create the Hibernate File
1

Boot your computer from the System Software CD as described on
page 46.

2

At the R:\DIAGS prompt, type cd\ and then press .

3

At the R:\ prompt, type cd\win98\suspend and press .

4

Type mks2d and press .

5

Press the power button until the computer turns off.

6

Remove the System Software CD from the CD or DVD drive.

7

Turn on the computer.

So l vi n g Pro b l em s

47

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Enable Hibernate Support

48

So l vi n g Pro b l em s

1

Click the Start button, point to Settings, and click Control Panel.

2

Double-click the Power Management icon.

3

Click the Hibernate tab.

4

Ensure that Enable hibernate support is selected, and click Apply.

5

Click OK to close the Control Panel.

3
SECTION 3

A d d i n g Pa r t s
Using the Advanced Port Replicator
Adding Memory
Replacing a Hard Drive
Using the Floppy Drive as an External Device
Attaching the Composite TV-Out Adapter Cable

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Using the Advanced Port Replicator
HINT: If you receive a
BIOS upgrade floppy disk
with your APR, use the
disk to upgrade your
computer before you use
the APR.

The advanced port replicator (APR) integrates your computer into a
desktop environment. The APR includes a NIC to connect your computer
to a network.
NOTICE: Do not attempt to lift the computer while it is connected to the
APR. Doing so will damage the docking connector.

Connecting External Devices to the APR
HINT: If the cable
connector from the
external device has
thumbscrews, be sure to
tighten them to ensure a
proper connection.

1

See the following illustrations for connector locations.

2

Connect the external devices to an electrical outlet, if applicable.

The I/O connectors on the back and side of the APR duplicate the primary
connectors on the back and side of your computer.

USB
connectors (2)

keyboard
connector

50

A d d i n g Pa r ts

mouse
connector

serial
connector

network adapter
connector

parallel
connector

AC adapter
connector

video
connector

Connector Icon

Connector Description

Connect one or two USB devices, such as a USB
mouse.
Connect a PS/2-style keyboard or numeric
keypad.
Connect a PS/2-compatible mouse.

Connect a serial device, such as a serial mouse or
digital camera.
Connect a network interface cable.

Connect a parallel device, such as a printer.

Connect an external monitor.

Connect the AC adapter.
The audio line-out connector is on the side of the APR.

audio line-out connector

Adding Pa rts

51

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

APR Controls and Indicators

unlocked
position

eject/locking
lever

locked
position

padlock
slot

security
lock slot

eject
position
drive access
light

power light

power button
undock request button
docking
light

Docking the Computer
NOTICE: Before you initially connect your computer to the APR, you must
complete the operating system setup. When you see the Windows desktop on
your screen, the operating system setup is complete.

You dock your computer when you connect it to an APR. You must connect
the AC adapter to the APR before you dock and turn on the computer. The
AC adapter powers the APR and the computer at the same time. Any
battery installed in the computer charges while you use the APR.
NOTICE: Always use the Dell AC adapter that came with the APR. If you use
any other commercially available AC adapter—or the AC adapter from other
Dell computers—you may damage the APR or the computer.
1

52

A d d i n g Pa r ts

Save and close all open files, exit all open programs, and shut down the
computer (see page 16).

2

Disconnect any external devices, and remove any PC Cards from the
computer.

3

Connect the AC adapter to the connector on the APR, and connect
the AC power cable to an electrical outlet.

4

Horizontally center the computer on the APR base, with the back of
the computer facing the APR docking connector.

5

Slide the computer toward the connector until you feel the grooves on
the bottom of the computer engage with the alignment rails.
NOTICE: If you attempt to push the computer all the way into the APR
without engaging the alignment rails, you may irreparably damage the docking
connector on the computer. If you have a monitor stand installed, you will not
be able to see the alignment rails or the docking connector.

6

Gently push the computer forward until the docking connector is fully
engaged.

7

Slide the eject/locking lever towards the back of the APR to the locked
position.
docking connector

eject/locking lever

alignment rails (2)

Adding Pa rts

53

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Undocking the Computer
NOTICE: If you do not have a charged battery installed in the computer when
you undock the computer, you may lose unsaved data.
NOTICE: If you do not use correct undocking procedures, you may lose data
and the computer may not restart.
1

Save and close all open files and exit all open programs.

2

Perform one of the following procedures:
•

Click the Start button, and then click Eject PC.
After a few seconds, the computer power light turns off.

•

Press the undock request button on the APR.
After a few seconds, the green docking light turns off.

3

Slide the eject/locking lever on the left side of the APR to the eject
position to undock the computer.

eject/locking lever
docking light

undock request button

Monitor Stand
HINT: Be sure that the
back legs on the monitor
stand engage the slots on
either side of the APR
base.

54

A d d i n g Pa r ts

NOTICE: The stand supports monitors that weigh up to 45.3 kg (100 lb).
Heavier monitors may damage the stand, computer, and APR.

monitor
stand
APR

computer

APR base

Adding Memory
You can increase your computer memory by installing memory modules on
the system board. See page 65 for information on the type of memory
supported by your computer.
Your computer has two memory module sockets labeled “DIMM A” and
“DIMM B.” You can install all sizes of memory modules you purchase from
Dell (but which Dell does not install), except the 192-MB memory module,
in either socket. If you purchase a non-Dell-installed 192-MB memory
module, you must install it in the “DIMM B” socket.

HINT: Memory modules
purchased from Dell are
covered under your
computer warranty.

CAUTION: Before working inside your computer, read the “Safety
Instructions” at the front of this guide (see page 7).
NOTICE: Do not install or remove a memory module when the computer is
turned on, in standby mode, or in hibernate mode.
1

Save and close any open files, exit any open programs, and shut down
the computer (see page 16).

2

Remove all installed batteries and disconnect external devices.

Adding Pa rts

55

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

3

Disconnect the AC adapter cable from the computer.

4

Ground yourself by touching a metal connector on the back of the
computer.

5

Turn the computer over, remove the screw located next to the K/M
icon, and lift up the memory module cover.
screw
memory module cover

NOTICE: To prevent damage to the computer, do not use tools to spread the
inner metal tabs of the socket when you are installing or removing a memory
module.
6

If you are replacing a memory module, you must remove the existing
module:
a

Use your fingernails to carefully spread apart the inner metal tabs
of the memory module socket.
The module should pop up.

b

56

A d d i n g Pa r ts

Lift the memory module away from the socket.

securing
clip

7

memory
module

Install the memory module:
a

Align the notch in the module with the slot in the center of the
socket.

b

Slide the edge of the module firmly into the socket, and rotate the
module down until you hear a click.

HINT: If the memory
module is not installed
properly, the computer
will not boot. No error
message indicates this
failure.

NOTICE: If you need to install memory modules in two sockets, install a
memory module in the socket labeled “JDIM (DIMMA)” before you install a
module in the socket labeled “JDIM2 (DIMMB).”
8

Replace the cover and screw.

Adding Pa rts

57

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

screw
memory module cover

9
10

Insert the battery into the battery bay, or connect the AC adapter to
your computer and an electrical outlet.
Turn on the computer.
As the computer boots, it will detect the additional memory and
automatically update the system configuration information.

11

If your computer runs Windows 98, delete and recreate the hibernate
file to accommodate the new memory (see page 46).

Replacing a Hard Drive
NOTICE: Hard drives are extremely fragile and must be handled carefully.
Even a slight bump can damage the drive.
HINT: Dell does not
guarantee compatibility
or provide support for
hard drives from sources
other than Dell.

58

A d d i n g Pa r ts

CAUTION: If you remove the hard drive from the computer when
the drive is hot, do not touch the metal housing of the hard drive.
NOTICE: To prevent data loss, turn off your computer (see page 16) before
removing or installing a hard drive. Do not remove the hard drive while the
computer is in standby mode or hibernate mode, or if the power light is lit.

1

Save and close any open files, exit any open programs, and shut down
the computer (see page 16).

2

If the computer is docked, undock it (see page 54).

3

Remove all installed batteries, and disconnect the AC adapter cable
and any external devices from the computer.

4

Turn the computer over, and remove the hard drive screw.

HINT: You need the

Operating System CD to
install the Windows
operating system. You
also need the System
Software CD to install the
drivers and utilities on the
new hard drive.

bottom of computer
hard drive

screw

NOTICE: When the hard drive is not in the computer, protect the drive from
exposure to static electricity by storing it in protective antistatic packaging.
5

Lift up the hard drive cover until you hear a click.

6

Slide the hard drive out of the computer.

7

Remove the new drive from its packaging.
Save the original packaging to use when storing or shipping the hard
drive.

Adding Pa rts

59

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

NOTICE: Do not force the drive into the computer. If you experience some
resistance, use firm and even pressure to slide the drive into place.
8

9

Slide the new drive into the computer:
a

Lift up the hard drive cover until you hear a click.

b

Push the hard drive until it is fully seated in the bay.

c

Press the hard drive cover down.

Replace and tighten the screw you removed in step 4.

10

Install the Dell-provided operating system (see page 42).

11

Install the Dell-provided drivers and utilities (see page 42).

Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original foam packaging. Otherwise,
the hard drive may be damaged in transit.

hard drive

60

A d d i n g Pa r ts

Using the Floppy Drive as an External
Device
If the media bay in your computer is already occupied by another device and
you want to also use a floppy drive, you can use the floppy drive as an
external device.
NOTICE: Use the floppy drive cable with the floppy drive only.

Use the floppy drive cable to connect the floppy drive to the parallel
connector on the back of the computer.
parallel
connector

floppy
drive cable

floppy
drive

Adding Pa rts

61

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Attaching the Composite TV-Out
Adapter Cable
Your computer has an S-video TV-out connector for connecting a television
to the computer. To connect a television:

HINT: If your television
did not come with a
composite video cable,
you can purchase one
from a local electronics
store.

1

Save and close any open files, exit any open programs, and shut down
the computer.

2

If the television has an S-video cable, connect the S-video cable from
the TV to the computer’s S-video TV-out connector.
If the television has only a composite video cable connector, plug the
composite TV-out adapter cable that came with your computer into
the S-video TV-out connector on the computer. Connect the other end
of the composite TV-out adapter cable to the television's composite
video cable, and then plug the composite video cable into the TV.

3

Turn on the computer.

S-video TV-out
connector

62

A d d i n g Pa r ts

composite TV-out
adapter cable

4
SECTION 4

Appendix
Specifications
Standard Settings
Contacting Dell
Regulatory Information
Warranty and Return Policy Information
Macrovision Product Notice

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Specifications
Microprocessor
Microprocessor type

Intel® Mobile Pentium® III or Mobile
Celeron™

L1 cache

32 KB (internal)

L2 cache

128 KB or 256 KB (integrated) or 512-KB
pipelined-burst SRAM (external)

Math coprocessor

internal to microprocessor

System Information
System chip set

Intel Mobile 440BX AGP

Data bus width

64 bits

DRAM bus width

64 bits

Microprocessor address bus width

32 bits

Flash EPROM

4 Mb

AGP bus

133 MHz

PCI bus

33 MHz

PC Card

64

Appendix

CardBus controller

Texas Instruments PCI 1225 CardBus
controller

PC Card connectors

two (supports two Type I or Type II cards in
any combination; supports Type III cards
and zoomed video cards in the lower
connector only)

Cards supported

3.3 V and 5 V

PC Card connector size

68 pins

Data width (maximum)

PCMCIA 16 bits
CardBus 32 bits

Memory
Architecture

SDRAM

Memory module socket

two user-accessible SODIMM sockets

Memory module capacities

32, 64, 128, 192, and 256 MB
3.3-V SDRAM SODIMMS

Minimum memory

32-MB memory module

Standard memory

64 MB (non-ECC)

Maximum memory

512 MB (non-ECC)

Memory clock speed

100 MHz

Memory access time

CL2 or CL3 (NOTE: CL3 indicates a CAS
latency of three clocks.)

BIOS address

F000:0000-F000:FFFF

Ports and Connectors
Serial (DTE)

9-pin connector; 16550-compatible,
16-byte buffer connector

Parallel

25-hole connector; unidirectional (standard
AT), bidirectional, or ECP connector

Video

15-hole connector

Audio

stereo line-in mini connector; microphonein mini connector; headphone/speakers
(line-out) mini connector

PS/2 keyboard/mouse

6-pin mini-DIN connector

USB

4-pin connector

Infrared

sensor compatible with both IrDA
Standard 1.1 (Fast IR) and IrDA
Standard 1.0 (Slow IR)

Docking

240-pin connector for Dell advanced port
replicator

S-video TV-out

7-pin mini-DIN connector for S-video,
composite video, and S-video or composite
video only

Appendix

65

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Video
Video type

256-bit hardware-accelerated video support

Data bus

2X AGP

Video controller

ATI Mobility M3

Video memory

8 MB

LCD interface

LVDS

TV support

NTSC or PAL in S-video and composite
modes

Audio
Audio type

DirectX/PCI, Sound Blaster emulation

Audio controller

ESS Technology Maestro-3i

Stereo conversion

16-bit (analog-to-digital and digital-toanalog)

Interfaces:
Internal

PCI bus/AC 97

External

stereo (line-in), microphone-in,
headphones/speaker (line-out)

Internal speaker amplifier

1 W into 8 ohms stereo

Controls

Volume can be controlled through key
combinations or application program menus

Display

66

Appendix

Type

SVGA, active-matrix color (TFT)

Maximum resolution/colors

1024 x 768 pixels; 262,144-color display

Response time (typical)

30-ms rise; 20-ms fall

Operating angle

0° (closed) to 180°

Dot pitch

0.30 mm

Display (continued)
Power consumption:
Panel (typical)
Backlight
Controls

0.7 W
1.6 W
brightness can be controlled through key
combinations

Keyboard
Number of keys

87 (U.S., Canada, Thailand, and locations
that use traditional Chinese); 88 (Europe);
90 (Japan)

Key travel

3.0 ± 0.5 to –0.2 mm (0.12 ± 0.02 to
–0.0008 inch)

Key spacing

19.05 ± 0.3 mm (0.75 inch ± 0.012 inch)

Layout

QWERTY/AZERTY/Kanji

Touch Pad
Interface

PS/2 compatible

X/Y position resolution
(graphics table mode)

240 cpi

Size:
Thickness

2.8 mm (0.11 inch) at highest component

Width

55 mm (2.17 inch)

Height

39-mm (1.54-inch) rectangle

Weight

9.02 g (0.29 ounce)

Power:
Supply voltage

5 V ± 10%

Supply current

25 mA (maximum operating current) for
track stick and touch pad combined

ESD

in accordance with IEC-801-2

Appendix

67

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Track Stick
Interface

PS/2 compatible

X/Y position resolution
(graphics table mode)

250 count/sec @ 100 gf

Size

protrudes 0.5 mm higher than surrounding
key caps

Power:
Supply voltage

5 V ± 0.5 VDC

Supply current

25 mA (maximum operating current) for
track stick and touch pad combined

ESD

in accordance with IEC-801-2

Modem
Modem type/speed

internal 56K software modem

Modem cable

minimum wire size of 26 American wire
gauge (AWG) and FCC-compliant RJ-11
connector

Battery
Type

lithium-ion or nickel-metal hydride

Dimensions:

68

Appendix

Depth

88.5 mm (3.48 inches)

Height

21.5 mm (0.83 inch)

Width

139.0 mm (5.47 inches)

Weight

lithium-ion: 0.39 kg (0.87 lb)
nickel-metal hydride: 0.46 kg (1.01 lb)

Voltage

lithium-ion: 14.8 VDC
nickel-metal hydride: 9.6 VDC

Capacity

lithium-ion: 53 WH
nickel-metal hydride: 32 WH

Battery (continued)
Charge time (approximate):
Computer on

2.5 hours

Computer off

lithium-ion: 1 hour
nickel-metal hydride: 2.5 hours

Life span (approximate)

400 discharge/charge cycles0

Temperature range:
Operating

0° to 40°C (32° to 104°F)

Storage

–20° to 60°C (–4° to 140°F)

AC Adapter
Input voltage

90 to 135 VAC and 164 to 264 VAC

Input current (maximum)

1.5 A

Input frequency

47 to 63 Hz

Output current

4.5 A (maximum 4-second pulse); 3.51 A
(continuous)

Output power

70 W

Rated output voltage

20 VDC

Dimensions:
Height

27.94 mm (1.1 inches)

Width

58.42 mm (2.3 inches)

Depth

133.35 mm (5.25 inches)

Weight (with cables)

0.4 kg (0.9 lb)

Temperature range:
Operating

0° to 40°C (32° to 104°F)

Storage

–20° to 60°C (–4° to 140°F)

Appendix

69

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Environmental
Temperature range:
Operating

0° to 40°C (32° to 104°F)

Storage

–20° to 60°C (–4° to 140°F)

Relative humidity (maximum):
Operating

10% to 90% (noncondensing)

Storage

5% to 95% (noncondensing)

Maximum vibration:
Operating

0.9 GRMS using a random-vibration
spectrum that simulates user environment

Storage

1.3 GRMS using a random-vibration
spectrum that simulates air/truck shipment

Maximum shock:
Operating

152.4 cm/sec (60 inches/sec) (equal to a halfsine pulse width of 2 ms)

Storage

203.2 cm/sec (80 inches/sec) (less than or
equal to a pulse width of 2 ms)

Altitude (maximum):

70

Appendix

Operating

–18 to 3048 m (–59 to 10,000 ft)

Storage

–18 to 10,660 m (–59 to 35,000 ft)

Standard Settings
The system setup program contains the standard settings for your
computer.
NOTICE: Unless you are an expert computer user, don’t change the settings
for this program. Certain changes might make your computer work incorrectly.

System Setup Pages
The system setup pages display the current setup information and settings
for your computer. You can change settings that appear as white type on the
screen.
•

Page 1 displays system information, boot configuration, and docking
configuration settings.

•

Page 2 displays system security, hard drive password settings, and basic
device configuration settings.

•

Page 3 displays battery charge status.

•

Page 4 displays power management settings.

HINT: To see information
about a specific item on
the system setup page,
highlight the item and
refer to the Help area on
the screen.

Viewing the System Setup Pages
1

Turn on (or restart) your computer.

2

When the Dell logo appears, press  immediately.
If you wait too long and the Windows logo appears, continue to wait
until you see the Windows desktop. Then shut down your computer
(see page 16) and try again.

Contacting Dell
When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following table. If you need assistance
in determining which codes to use, contact a local or an international
operator.

HINT: Toll-free numbers
are for use within the
country for which they are
listed.

Appendix

71

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Contact Numbers and Addresses
Country (City)
International Access Code
Country Code
City Code
Australia (Sydney)

Department Name or Service Area,
Website and E-mail Address

Area Codes,
Local Numbers, and
Toll Free Numbers

Home and Small Business

1-300-65-55-33

International Access Code: 0011 Government and Business

toll free: 1-800-633-559

Country Code: 61

Preferred Accounts Division (PAD)

toll free: 1-800-060-889

City Code: 2

Customer Care

toll free: 1-800-819-339

Corporate Sales

toll free: 1-800-808-385

Transaction Sales

toll free: 1-800-808-312

Fax

toll free: 1-800-818-341

Austria (Vienna)

Home/Small Business Sales

01 795 67602

International Access Code: 900

Home/Small Business Fax

01 795 67605

Country Code: 43

Home/Small Business Customer Care

01 795 67603

City Code: 1

Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard

0660 8056
01 795 67604
0660 8779
01 491 04 0

Website: http://support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Belgium (Brussels)

Technical Support

02 481 92 88

International Access Code: 00

Customer Care

02 481 91 19

Country Code: 32

Home/Small Business Sales

City Code: 2

Corporate Sales

02 481 91 00

Fax

02 481 92 99

Switchboard

02 481 91 00

toll free: 0800 16884

Website: http://support.euro.dell.com
E-mail: tech_be@dell.com
Brazil

Customer Support, Technical Support

International Access Code: 0021 Sales
Country Code: 55
City Code: 51

72

Appendix

Website: http://www.dell.com/br

0800 90 3355
0800 90 3366

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-mail Address

Area Codes,
Local Numbers, and
Toll Free Numbers

Brunei

Customer Technical Support (Penang, Malaysia)

604 633 4966

Country Code: 673

Customer Service (Penang, Malaysia)

604 633 4949

Transaction Sales (Penang, Malaysia)

604 633 4955

Canada (North York, Ontario)

Automated Order-Status System

toll free: 1-800-433-9014

International Access Code: 011

AutoTech (Automated technical support)

toll free: 1-800-247-9362

Customer Care (From outside Toronto)

toll free: 1-800-387-5759

Customer Care (From within Toronto)

Chile (Santiago)

416 758-2400

Customer Technical Support

toll free: 1-800-847-4096

Sales (Direct Sales—from outside Toronto)

toll free: 1-800-387-5752

Sales (Direct Sales—from within Toronto)

416 758-2200

Sales (Federal government, education, and
medical)

toll free: 1-800-567-7542

Sales (Major Accounts)

toll free: 1-800-387-5755

TechFax

toll free: 1-800-950-1329

Sales, Customer Support, and Technical Support

toll free: 1230-020-4823

Country Code: 56
City Code: 2
China (Xiamen)

Technical Support

toll free: 800 858 2437

Country Code: 86

Customer Experience

toll free: 800 858 2060

City Code: 592

Home and Small Business

toll free: 800 858 2222

Preferred Accounts Division

toll free: 800 858 2062

Large Corporate Accounts

toll free: 800 858 2999

Czech Republic (Prague)

Technical Support

02 22 83 27 27

International Access Code: 00

Customer Care

02 22 83 27 11

Country Code: 420

Fax

02 22 83 27 14

City Code: 2

TechFax

02 22 83 27 28

Switchboard

02 22 83 27 11

Website: http://support.euro.dell.com
E-mail: czech_dell@dell.com

Appendix

73

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-mail Address

Area Codes,
Local Numbers, and
Toll Free Numbers

Denmark (Horsholm)

Technical Support

45170182

International Access Code: 009

Relational Customer Care

45170184

Country Code: 45

Home/Small Business Customer Care

32875505

Switchboard

45170100

Fax Technical Support (Upplands Vasby, Sweden)
Fax Switchboard

859005594
45170117

Website: http://support.euro.dell.com
E-mail: den_support@dell.com
Finland (Helsinki)

Technical Support

09 253 313 60

International Access Code: 990

Technical Support Fax

09 253 313 81

Country Code: 358

Relational Customer Care

09 253 313 38

City Code: 9

Home/Small Business Customer Care

09 693 791 94

Fax

09 253 313 99

Switchboard

09 253 313 00

Website: http://support.euro.dell.com
E-mail: fin_support@dell.com

74

Appendix

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-mail Address

Area Codes,
Local Numbers, and
Toll Free Numbers

France (Paris/Montpellier)

Home and Small Business

International Access Code: 00

Technical Support

0825 387 270

Country Code: 33

Customer Care

0825 823 833

City Code: (1) (4)

Switchboard

0825 004 700

Switchboard (Alternative)

04 99 75 40 00

Sales

0825 004 700

Fax

0825 004 701

Website: http://support.euro.dell.com
E-mail: web_fr_tech@dell.com
Corporate
Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 99

Website: http://support.euro.dell.com
E-mail: web_fr_tech@dell.com
Germany (Langen)

Technical Support

International Access Code: 00

Home/Small Business Customer Care

Country Code: 49

Global Segment Customer Care

06103 766-9570

City Code: 6103

Preferred Accounts Customer Care

06103 766-9420

Large Accounts Customer Care

06103 766-9560

06103 766-7200
0180-5-224400

Public Accounts Customer Care

06103 766-9555

Switchboard

06103 766-7000

Website: http://support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Hong Kong

Technical Support

International Access Code: 001

Customer Service (Penang, Malaysia)

Country Code: 852

Transaction Sales

toll free: 800 96 4109

Corporate Sales

toll free: 800 96 4108

toll free: 800 96 4107
604 633 4949

Appendix

75

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-mail Address

Area Codes,
Local Numbers, and
Toll Free Numbers

Ireland (Cherrywood)

Technical Support

International Access Code: 16

Customer Care

01 204 4026

Country Code: 353

Sales

01 286 0500

City Code: 1

SalesFax

01 204 0144

Fax
Switchboard

0870 908 0800

0870 907 5590
01 286 0500

Website: http://support.euro.dell.com
E-mail: dell_direct_support@dell.com
Italy (Milan)

Home and Small Business

International Access Code: 00

Technical Support

Country Code: 39

Customer Care

02 696 821 14

City Code: 02

Fax

02 696 824 13

Switchboard

02 696 821 12

02 577 826 90

Website: http://support.euro.dell.com
E-mail: web_it_tech@dell.com
Corporate
Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard
Website: http://support.euro.dell.com
E-mail: web_it_tech@dell.com

76

Appendix

02 577 821

Department Name or Service Area,
Website and E-mail Address

Country (City)
International Access Code
Country Code
City Code

Area Codes,
Local Numbers, and
Toll Free Numbers

Japan (Kawasaki)

Technical Support (Server)

toll free: 0120-1984-35

International Access Code: 001

Technical Support (Dimension™ and Inspiron™)

toll free: 0120-1982-26

Country Code: 81

Technical Support Outside of Japan (Dimension
and Inspiron)

81-44-520-1435

City Code: 44

Technical Support (Dell Precision™, OptiPlex™
and Latitude™)
Technical Support Outside of Japan (Dell
Precision, OptiPlex, and Latitude)

toll free: 0120-1984-33
81-44-556-3894

24-Hour Automated Order Service

044 556-3801

Customer Care

044 556-4240

Home and Small Business Group Sales

044 556-3344

Preferred Accounts Division Sales

044 556-3433

Large Corporate Accounts

044 556-3430

Faxbox Service

044 556-3490

Switchboard

044 556-4300

Website: http://support.jp.dell.com
Korea (Seoul)

Technical Support

toll free: 080-200-3800

International Access Code: 001

Sales

toll free: 080-200-3777

Country Code: 82

Customer Service (Seoul, Korea)

City Code: 2

Customer Service (Penang, Malaysia)

Latin America

2194-6220
604 633 4949

Fax

2194-6202

Switchboard

2194-6000

Customer Technical Support (Austin, Texas,
U.S.A.)

512 728-4093

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

Fax (Technical Support and Customer
Service)(Austin, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.)

512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600
or 512 728-3772

Appendix

77

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-mail Address

Area Codes,
Local Numbers, and
Toll Free Numbers

Luxembourg

Technical Support (Brussels, Belgium)

International Access Code: 00

Home/Small Business Sales (Brussels, Belgium)

Country Code: 352

Corporate Sales (Brussels, Belgium)

02 481 91 00

Customer Care (Brussels, Belgium)

02 481 91 19

Fax (Brussels, Belgium)

02 481 92 99

Switchboard (Brussels, Belgium)

02 481 91 00

02 481 92 88
toll free: 080016884

Website: http://support.euro.dell.com
E-mail: tech_be@dell.com
Macau

Technical Support

Country Code: 853

Customer Service (Penang, Malaysia)
Transaction Sales

toll free: 0800 582
604 633 4949
toll free: 0800 581

Malaysia (Penang)

Technical Support

toll free: 1 800 888 298

International Access Code: 00

Customer Service

04 633 4949

Country Code: 60

Transaction Sales

toll free: 1 800 888 202

City Code: 4

Corporate Sales

toll free: 1 800 888 213

Mexico

Automated Order-Status System (Austin, Texas,
U.S.A.)

512 728-0685

AutoTech (Automated technical support) (Austin,
Texas, U.S.A.)

512 728-0686

Customer Technical Support

525 228-7870

Sales

525 228-7811

International Access Code: 95
Country Code: 52
City Code: 5

or toll free: 91-800-900-37
or toll free: 91-800-904-49

78

Appendix

Customer Service

525 228-7878

Main

525 228-7800

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-mail Address

Area Codes,
Local Numbers, and
Toll Free Numbers

Netherlands (Amsterdam)

Technical Support

020 581 8838

International Access Code: 00

Customer Care

020 581 8740

Country Code: 31

Home/Small Business Sales

City Code: 20

Home/Small Business Sales Fax

020 682 7171

Corporate Sales

020 581 8818

Corporate Sales Fax

020 686 8003

Fax

020 686 8003

Switchboard

020 581 8818

toll free: 0800-0663

Website: http://support.euro.dell.com
E-mail: tech_nl@dell.com
New Zealand

Home and Small Business

0800 446 255

International Access Code: 00

Government and Business

0800 444 617

Country Code: 64

Sales

0800 441 567

Fax

0800 441 566

Norway (Lysaker)

Technical Support

671 16882

International Access Code: 095

Relational Customer Care

671 17514

Country Code: 47

Home/Small Business Customer Care

23162298

Switchboard

671 16800

Fax Technical Support (Upplands Vasby, Sweden)

590 05 594

Fax Switchboard

671 16865

Website: http://support.euro.dell.com
E-mail: nor_support@dell.com
Poland (Warsaw)

Technical Support

22 57 95 700

International Access Code: 011

Customer Care

22 57 95 999

Country Code: 48

Sales

22 57 95 999

City Code: 22

Fax

22 57 95 998

Switchboard

22 57 95 999

Website: http://support.euro.dell.com
E-mail: pl_support@dell.com

Appendix

79

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Department Name or Service Area,
Website and E-mail Address

Country (City)
International Access Code
Country Code
City Code
Portugal

Technical Support

International Access Code: 00

Customer Care

Country Code: 35

Sales
Fax

Area Codes,
Local Numbers, and
Toll Free Numbers
35 800 834 077
34 902 118 540 or
35 800 834 075
35 800 834 075
35 121 424 01 12

E-mail: es_support@dell.com
Singapore (Singapore)

Technical Support

International Access Code: 005

Customer Service (Penang, Malaysia)

Country Code: 65

Transaction Sales

toll free: 800 6011 054

Corporate Sales

toll free: 800 6011 053

toll free: 800 6011 051
604 633 4949

South Africa (Johannesburg)

Technical Support

011 709 7710

International Access Code:
09/091

Customer Care

011 709 7707

Country Code: 27

Sales

011 709 7700

Fax

011 706 0495

Switchboard

011 709 7700

City Code: 11

Website: http://support.euro.dell.com
E-mail: dell_za_support@dell.com
Southeast Asian and Pacific
Countries

80

Appendix

Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)

604 633 4810

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-mail Address

Area Codes,
Local Numbers, and
Toll Free Numbers

Spain (Madrid)

Home and Small Business

International Access Code: 00

Technical Support

Country Code: 34

Customer Care

902 118 540

City Code: 91

Sales

902 118 541

Switchboard

902 118 541

Fax

902 118 539

902 100 130

Website: http://support.euro.dell.com
E-mail: web_esp_tech@dell.com
Corporate
Technical Support

902 100 130

Customer Care

902 118 546

Switchboard

91 722 92 00

Fax

91 722 95 83

Website: http://support.euro.dell.com
E-mail: web_esp_tech@dell.com
Sweden (Upplands Vasby)

Technical Support

08 590 05 199

International Access Code: 009

Relational Customer Care

08 590 05 642

Country Code: 46

Home/Small Business Customer Care

08 587 70 527

City Code: 8

Fax Technical Support

08 590 05 594

Sales

08 590 05 185

Website: http://support.euro.dell.com
E-mail: swe_support@dell.com
Switzerland (Geneva)

Technical Support (Home and Small Business)

0844 811 411

International Access Code: 00

Technical Support (Corporate)

0844 822 844

Country Code: 41

Customer Care (Home and Small Business)

0848 802 202

City Code: 22

Customer Care (Corporate)

0848 821 721

Fax

022 799 01 90

Switchboard

022 799 01 01

Website: http://support.euro.dell.com
E-mail: swisstech@dell.com

Appendix

81

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,
Website and E-mail Address

Area Codes,
Local Numbers, and
Toll Free Numbers

Taiwan

Technical Support

toll free: 0080 60 1255

International Access Code: 002

Technical Support (Servers)

toll free: 0080 60 1256

Country Code: 886

Transaction Sales

toll free: 0080 651 228
or 0800 33 556

Corporate Sales

toll free: 0080 651 227
or 0800 33 555

Thailand

Technical Support

International Access Code: 001

Customer Support (Penang, Malaysia)

Country Code: 66

Sales

U.K. (Bracknell)

Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])

0870 908 0500

Technical Support (Direct/PAD and General)

0870 908 0800

Global Accounts Customer Care

01344 723186

Corporate Customer Care

01344 723185

Preferred Accounts (500-5000 employees)
Customer Care

01344 723196

Central Government Customer Care

01344 723193

International Access Code: 010
Country Code: 44
City Code: 1344

toll free: 0880 060 09

01344 723194

Home/Small Business Sales

0870 907 4000

Corporate/Public Sector Sales

01344 860456

E-mail: dell_direct_support@dell.com

Appendix

604 633 4949

Local Government Customer Care

Website: http://support.euro.dell.com

82

toll free: 0880 060 07

Department Name or Service Area,
Website and E-mail Address

Country (City)
International Access Code
Country Code
City Code

Area Codes,
Local Numbers, and
Toll Free Numbers

U.S.A. (Austin, Texas)

Automated Order-Status System

toll free: 1-800-433-9014

International Access Code: 011

AutoTech (for portable and desktop computers)

toll free: 1-800-247-9362

Country Code: 1

Dell Home and Small Business Group (for portable and desktop computers):
Customer Technical Support (Return Material
Authorization Numbers)

toll free: 1-800-624-9896

Customer Technical Support (Home sales
purchased via http://www.dell.com)

toll free: 1-877-576-3355

Customer Service (Credit Return Authorization
Numbers)

toll free: 1-800-624-9897

National Accounts (systems purchased by established Dell national accounts
[have your account number handy], medical institutions, or value-added resellers
[VARs]):
Customer Service and Technical Support (Return
Material Authorization Numbers)

toll free: 1-800-822-8965

Public Americas International (systems purchased by governmental agencies
[local, state, or federal] or educational institutions):
Customer Service and Technical Support (Return
Material Authorization Numbers)

toll free: 1-800-234-1490

Dell Sales

toll free: 1-800-289-3355
or toll free: 1-800-879-3355

Spare Parts Sales

toll free: 1-800-357-3355

DellWare™

toll free: 1-800-753-7201

Desktop and Portable Fee-Based Technical Support

toll free: 1-800-433-9005

Server Fee-Based Technical Support

toll free: 1-800-967-0765

Sales (Catalogs)

toll free: 1-800-426-5150

Fax

toll free: 1-800-727-8320

TechFax

toll free: 1-800-950-1329

Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
Switchboard
Dellnet Technical Support

toll free: 1-877-DELLTTY
(1-877-335-5889)
512 338-4400
toll free: 1-877-Dellnet
(1-877-335-5638)

Appendix

83

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Returning Items for Warranty Repair or Credit
1

Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.

2

Include a copy of the invoice and a letter describing the reason for the
return.

3

Include any accessories that belong with the item(s) being returned
(power cables, CDs, guides, and so on) if the return is for credit.

4

Pack the equipment to be returned in the original (or equivalent)
packing materials.

You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.

Regulatory Information
Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Your Dell computer is designed to comply with
applicable regulations regarding EMI. Changes or modifications not
expressly approved by Dell could void the user’s authority to operate the
equipment.

84

Appendix

FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications
Commission (FCC) as Class B digital devices. However, the inclusion of
certain options can change the rating of some configurations to Class A. To
determine which classification applies to your computer, examine all FCC
registration labels located on the bottom or back panel of your computer, on
card-mounting brackets, and on the cards themselves. If any one of the
labels carries a Class A rating, your entire computer is considered to be a
Class A digital device. If all labels carry an FCC Class B rating as
distinguished by either an FCC ID number or the FCC logo, ( ), your
computer is considered to be a Class B digital device.
Once you have determined your computer’s FCC classification, read the
appropriate FCC notice. Note that FCC regulations provide that changes
or modifications not expressly approved by Dell could void your authority to
operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
•

This device may not cause harmful interference.

•

This device must accept any interference received, including
interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a
Class A digital device pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the manufacturer’s instruction
manual, may cause harmful interference with radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at
your own expense.

Appendix

85

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Class B

This equipment has been tested and found to comply with the limits for a
Class B digital device pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instruction manual, may cause interference with radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and the receiver.

•

Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.

•

Consult the dealer or an experienced radio/television technician for
help.

The following information is provided on the device or devices covered in
this document in compliance with FCC regulations:
•

Model number: PPX

•

Company name: Dell Computer Corporation
EMC Engineering Department
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400

Modem Regulatory Information

This equipment complies with Part 68 of the FCC rules. On the bottom of
your computer is a label that contains, among other information, the FCC
registration number and ringer equivalence number (REN) for your
equipment. If requested, you must provide this information to the
telephone company.

86

Appendix

The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line may
result in the devices not ringing in response to an incoming call. In most
areas, the sum of all the RENs on your telephone line should be less than
five to ensure proper service from the telephone company. To be certain of
the number of devices that you may connect to a line, as determined by the
total RENs, contact your local telephone company.
The registration jack Universal Service Order Code (USOC) used by this
equipment is RJ-11C. An FCC compliant telephone cord and modular plug
is provided with this equipment. This equipment is designed to be
connected to the telephone network or premises wiring using a compatible
modular jack that is Part 68 compliant.
This equipment cannot be used on public coin-phone service provided by
the telephone company. Connection to party line service is subject to state
tariffs.
There are no user serviceable parts on the modem contained in your
computer.
If your telephone equipment causes harm to the telephone network, the
telephone company will notify you in advance that service may be
temporarily discontinued. If advance notice is not practical, the telephone
company will notify you as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of this equipment.
If this happens, the telephone company will provide advance notice in order
for you to make necessary modifications to maintain uninterrupted service.
If you experience trouble with this telephone equipment, refer to the
section titled “Contacting Dell” to find the appropriate telephone number
for obtaining customer assistance. If the equipment is causing harm to the
telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.

Appendix

87

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Fax Branding

The Telephone Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device, including fax
machines, to send any message unless such message clearly contains in a
margin at the top or bottom of each transmitted page or on the first page of
the transmission, the date and time it is sent, identification of the business,
other entity, or individual sending the message, and the telephone number
of the sending machine or such business, other entity, or individual. The
telephone number provided may not be a 900 number or any other number
for which charges exceed local or long-distance transmission charges.
Additional regulatory information regarding your computer can be found in
the Tell Me How help file. To open the file, click the Start button, point to
Programs, point to User’s Guides, and then click Tell Me How.

Battery Disposal
Your computer uses a lithium-ion battery and a nickel-metal hydride
(NiMH) coin-cell battery. For instructions about replacing the lithium-ion
battery in your computer, see the Tell Me How help file. To open the file,
click the Start button, point to Programs, point to User’s Guides, and then
click Tell Me How.
The coin-cell battery is a long-life battery, and it is very possible that you
will never need to replace it. However, should you need to replace it, the
procedure must be performed by an authorized service technician.
Do not dispose of the battery along with household waste. Contact your
local waste disposal agency for the address of the nearest battery deposit
site.

88

Appendix

NOM Information (Mexico Only)
The following information is provided on the device(s) described in this
document in compliance with the requirements of the official Mexican
standards (NOM):
Exporter:

Dell Computer Corporation
One Dell Way
Round Rock, TX 78682

Importer:

Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Ship to:

Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne & Nagel de
México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.

Supply input voltage:

100–240 VAC

Frequency:

50–60 Hz

Current consumption:

1.5 A

Output voltage:

20 VDC

Output current:

3.5 A

Appendix

89

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Información para NOM (únicamente para México)
La información siguiente se proporciona en el dispositivo o en los
dispositivos descritos en este documento, en cumplimiento con los
requisitos de la Norma Oficial Mexicana (NOM):
Exportador:

Dell Computer Corporation
One Dell Way
Round Rock, TX 78682

Importador:

Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F

Embarcar a:

Dell Computer de México, S.A. de C.V. al
Cuidado de Kuehne & Nagel de México S. de
R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.

Voltaje de entrada de
alimentación:

100–240 VAC

Frecuencia:

50–60 Hz

Consumo eléctrico:

1.5 A

Voltaje de salida:

20 VDC

Corriente de salida:

3.5 A

Warranty and Return Policy
Information
Dell Computer Corporation (“Dell”) manufactures its hardware products
from parts and components that are new or equivalent to new in accordance
with industry-standard practices. For information about the Dell warranty
for your computer, see the Tell Me How help file. To open the file, click the
Start button, point to Programs, point to User’s Guides, and then click Tell
Me How.

90

Appendix

Macrovision Product Notice
The following product notice applies to the Macrovision Corporation
product that is included with the DVD-ROM drive:
This product incorporates copyright protection technology that is protected
by method claims of certain U.S. patents and other intellectual property
rights owned by Macrovision Corporation and other rights owners. Use of
this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.

Appendix

91

92

Appendix

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Index

A

D

F

advanced port replicator, 50

damaged computer
testing, 41

finding solutions, 24

APR
connecting to a network, 20
audio. See sound

B
BIOS, 71

diskette drive
connecting as external
device, 61
display
fixing problems, 28
drivers
reinstalling, 42

C

drives
fixing problems, 34

CD drive
fixing problems, 35

DVD drive
fixing problems, 35

CD-RW drive
fixing problems, 36
characters
unexpected, 33
computer
crashes, 38
error messages, 27
specifications, 64
turning off, 16
contact numbers, 71

E
e-mail
fixing problems, 40
error messages
start-up, 27
Windows, 37
external keyboard
fixing problems, 33

floppy drive
fixing problems, 34

H
hard drive
fixing problems, 36
preventing damage, 59
preventing data loss, 58
replacing, 58
returning to Dell, 60
troubleshooting, 36
help file
accessing, 26
hibernate file
create, 47
delete, 47
enable support, 48

I
Internet
fixing problems, 39

crashes, 38

Index

93

94

Index

K
keyboard
fixing problems, 33
unexpected characters, 33

M
media bay
devices, 17
swapping devices (active
mode), 19
memory
adding, 55
removing, 56
messages
start-up, 27
Windows, 37
modem
fixing problems, 32
modular bay
swapping devices (computer
off), 18

printer
connecting, 14
fixing problems, 31
reinstalling driver, 14
setting up, 14
troubleshooting, 31
programs
crashes, 38
fixing problems, 38
not responding, 38

R
RAM. See memory
regulatory notices, 85
reinstalling drivers and
utilities, 42
returns, 90

S
safety instructions, 7
ScanDisk, 36

N
network
fixing problems, 37
setting up the APR, 20

P
port replicator
connecting to a network, 20
power
fixing problems, 26
turning off, 16

94

Index

settings
system setup program, 71
shutdown, 16
software
fixing problems, 38
sound
adjusting volume, 29
fixing problems, 29
speaker
adjusting volume, 29
fixing problems, 29

specifications, 64
system setup program, 71

T
technical assistance
telephone numbers and
addresses, 71
warranty repair or credit, 84
Tell Me How help file
accessing, 26
touch pad
fixing problems, 33
troubleshooting
about, 24
blank display, 28
blue screen, 39
cannot play a DVD movie, 35
cannot save to floppy disk, 34
CD problems, 35
CD-RW drive stops
writing, 36
display difficult to read, 28
dropped or damaged
computer, 41
e-mail problems, 40
external keyboard
problems, 33
external speaker problems, 30
integrated speaker
problems, 29
Internet connection
problems, 39
modem problems, 32
network problems, 37
parallel printer problems, 31
power problems, 26
program crash, 38

troubleshooting (continued)
program stopped
responding, 38
scanner problems, 33
start-up error messages, 27
touch pad problems, 33
unexpected characters, 33
USB printer problems, 31
wet computer, 40
Windows error messages, 37
turning off the computer, 16

V
video
fixing problems, 28

W
warranty, 90
wet computer, 40
Windows 2000
error messages, 37
reinstalling, 44
Windows 98
error messages, 37
Help, 26
reinstalling, 43
shutdown, 16
Windows Me
error messages, 37
reinstalling, 43
shutdown, 16

Index

95

96

Index

96

Index

Dell Information Development
Postscript Imaging Specs
JOB TITLE:

Dell Inspiron 3800 System Solutions Guide
s:\systems\Starship\solution\English\595RWa00

LANGUAGES:

English

PART NUMBER:

595RW Rev. A00

PREPARED BY:

Gloria Salinas

CONTACT:

Cathy Brown

EMAIL ADDRESS:

Cathy_Brown@dell.com

VENDOR:

IPC/EMF/APCC/CC/BP

DATE:

02/13/01

COMPUTER SOURCE:

Dell PC

APPLICATION SOFTWARE:

FrameMaker

POSTSCRIPT FILES:

Yes

POSTCRIPT DRIVER USED:

Linotronic 330

COLOR SEPARATED FILES:

English:
Cover: Yes
Body: Yes

COMPRESSED & TESTED:

Yes

PAGE SIZE:

7.5 x 9 inches

PAGE ORIENTATION:

Portrait

LINE SCREEN:

133 lpi

TRANSPORT MEDIA:

FTP

HALFTONES/SCREENS/

No

DUOTONES:

No

COLOR(S):

Cover: Black, PMS 130CV, PMS 286CV
Text - Black & PMS 286CV

COLOR MARKUP PROVIDED:

No

Agile: currently at X00

512-723-9330

Version 5.5.2

Languages: No

Continued on Back

For questions or problems with files contact:
Cathy Brown - Graphic Development
Dell Computer Corporation (512) 723-9330

Dell Information Development
Postscript Imaging Specs
FILE NAME(S) & PAGE
COUNT:

TOTAL PAGE COUNT:

Section

Filename

Page Count

AMF Fullcover:

595RWam0.ps

2

( Incl. Blank BACK)

Or

Or

EMF Fullcover:

595RWem0.ps

Or

Or

APCC Fullcover:

595RWap0.ps

Or

Or

CCC Fullcover

595RWcc0.ps

Or

or

BP Fullcover:

595RWbp0.ps

Title page:

595RWtp0.ps

2

Title page and Copyright

TOC

595RWtc0.ps

4

3–6

Safety:

595RWsi0.ps

6

7–12

Ch1:

595RWc10.ps

10

13–22

Ch2:

595RWc20.ps

26

23–48

Ch3:

595RWc30.ps

14

49–62

Ch4:

595RWc40.ps

30

63–92

Index:

595RWix0.ps

4

93–96

98

SPECIAL INSTRUCTIONS:

Add blank pages needed to complete signatures.

For questions or problems with files contact:
Cathy Brown - Graphic Development
Dell Computer Corporation (512) 723-9330



---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.4
Linearized                      : No
Page Count                      : 98
Format                          : application/pdf
Creator                         : Dell Inc.
Title                           : Inspiron 3800 Solutions Guide
Subject                         : User's Guide
Description                     : User's Guide
Producer                        : Acrobat Distiller 5.0.5 (Windows); modified using iTextSharp 5.1.3 (c) 1T3XT BVBA
Keywords                        : esuprt_laptop#esuprt_inspiron_laptop#Inspiron 3800#inspiron-3800#User's Guide
Modify Date                     : 2013:11:26 05:22:02-06:00
Create Date                     : 2003:10:23 21:03:44Z
Creator Tool                    : FrameMaker 6.0
Page Mode                       : UseOutlines
Author                          : Dell Inc.
Productcode                     : inspiron-3800
Typecode                        : ug
Typedescription                 : User's Guide
Languagecodes                   : en-us
Sectioncode                     : 
Sectiondescription              : 
Publishdate                     : 2013-03-18 00:00:00
Expirydate                      : 9999-09-09 00:00:00
Manualurl                       : http://ftp.dell.com/manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-3800_User's Guide_en-us.pdf
Readytocopy                     : false
Futureproductindication         : No
Categorypathforfutureproducts   : 
Businesskeywords                : 
Filesize                        : 1153
Moddate                         : D:20130317225813-05'00'
Creationdate                    : D:20031023210344Z

EXIF Metadata provided by EXIF.tools