Dell Latitude E4310 Mid 2010 Reference Guide

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Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

Dell

Business Client

Re-Image “How-To” Guide

Latitude E-Family & Mobile Precision

Revision 3.0

A03

May 5th, 2011

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

Contents

1 Overview ................................................................................................................................................................................ 3

2 “How-To” .............................................................................................................................................................................. 4

2.1 Supported Operating Systems ........................................................................................................................................ 4

2.2 Latitude E-Family & Mobile Precision New Features & Image Impact ....................................................................... 5

2.3 Latest Drivers / Applications and Utilities ..................................................................................................................... 6

2.4 Installation Sequence ..................................................................................................................................................... 7

2.5 BIOS ............................................................................................................................................................................ 10

2.6 Recommended Drivers / Applications Installation Order ............................................................................................ 12

Appendix A - .NET Requirements............................................................................................................................................... 27

Appendix B - 512e / 4KBe HDD Re-image Guidelines .............................................................................................................. 28

Appendix C - FAQs ..................................................................................................................................................................... 32

Appendix D - Tables .................................................................................................................................................................... 34

- Control Point System Manager Features - Table B1 ........................................................................................................... 34

- Control Point Security Manager Features – Table B2 ......................................................................................................... 35

- Dell Data Protection | Access, DDPA – Table B3 ................................................................................................................. 35

- Control Point Connection Manager Features – Table B4 .................................................................................................... 36

Appendix E - E-Docks ................................................................................................................................................................. 37

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

1 Overview

The purpose of this document is to detail the required steps for reimaging Dell Latitude E-Family & Mobile Precision

notebooks with Microsoft Operating Systems.

Dell Latitude E-Family & Mobile Precision notebooks systems ship with MS Windows XP SP3 (SP2 for XP 32-Bit),

Vista SP2, or Windows 7. These images include the Dell recommended software stack and settings, drivers, and

applications which are tested and validated with the system.

Drivers and applications must be installed on Dell Latitude E-Family & Mobile Precision systems in a prescribed order

to ensure optimal performance. Failure to install drivers and applications as detailed in this document may result in

undesirable performance.

Dell provides drivers and applications that are not included in Microsoft Operating Systems. These drivers are required

to enable the new technologies and features of Dell Latitude E-Family & Mobile Precision products, including the 512e

Advanced Format HDD (See appendix –B). Reinstalled images should be built from a clean hand installed OS load and

following the steps in this guide. Dell does not recommend starting from an image built on previous generations of

products or other computer systems.

Dell recommends ensuring BIOS settings (including SATA configurations modes) are correctly set and using the latest

device drivers and applications when imaging their systems.

This “How-To” guide applies to the following Latitude E-Family & Mobile Precision systems:

Product 1st Generation 2nd Generation 3rd Generation

E4200 - E6220

E4300 E4310 E6320

E5400 E5410 E5420/E5420m

E5500 E5510 E5520/E5520m

E6400 E6410 E6420

E6400 ATG E6410 ATG E6420 ATG

E6500 E6510 E6520

M2400 - -

M4400 M4500 M4600

M6400 M6500 M6600

Latitude E-Family

Precision Mobile

WorkStations

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2 “How-To”

2.1 Supported Operating Systems

The following Microsoft operating systems have been validated for use on Dell Latitude E-Family & Mobile

Precision notebook computers:

 Microsoft Windows XP 32 & 64-Bit

 Vista 32 & 64-Bit

 Windows 7 32 & 64-Bit

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.2 Latitude E-Family & Mobile Precision New Features & Image Impact

Dell Latitude E-Family & Mobile Precision systems feature new hardware technologies which require a new

software stack, drivers, and / or applications. These products are not compatible with previous images built or

installed on none Latitude E-Family, Mobile Precision or previous Dell products. Images between 1st, 2nd & 3rd

generations Latitude E-Family & Mobile Precision are also not compatible

Among these new hardware and technologies are:

2.2.1 New Features Offered on Latitude E-Family & Mobile Precision systems, All Generations:

Note: Not all features are available on all systems

- New BIOS architecture – Latitude E-Family & Mobile Precision

- Chipset

1. Intel Core i3, i5 & i7 Dual Core CPUs that include updated integrated graphics

2. Intel Core i7 Quad Core CPUs

- 512e / 4KBe Sector HDDs

- Intel RAID Functionality

- eSATA

- Intel Turbo Boost

- Intel AMT (Intel Active Management Technology) & vPRO

- Graphics controller (Intel, nVidia and AMD)

- HDMI Audio

- Network LoM (Intel and Broadcom)

- Wireless LAN

- Wireless WAN

- WiMAX

- Bluetooth

- UWB

- Broadcom Unified Security Hub (USH)

- Contactless smartcard / RFID

- Webcam

- USB 3.0

- Free Fall Sensor on the mother board

- Multi-touch Touchpad

- Dell Control Point, 1st and 2nd generation Latitude E-Family & Mobile Precision

- Dell Feature Enhancement Package – DFEP, 1st, 2nd & 3rd generation Latitude E-Family & Mobile

Precision

- Dell Data Protection | Access, 2nd & 3rd generation Latitude E-Family & Mobile Precision

- Privacy Panel

- Touch Screen Digitizer & 4-Finger touch with Stylus support

- Latitude On / Precision On - Reader, Flash, and ARM

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.3 Latest Drivers / Applications and Utilities

Dell recommends always obtaining the latest and most updated BIOS, drivers, firmware, and applications. Dell

validated and tested drivers and applications are located on Dell’s support web site http://support.dell.com/

- Choose drivers and downloads

- Enter the Service Tag or select the product model and the model number

- Select Operating System (32-Bit or 64-Bit version must be selected)

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.4 Installation Sequence

The list below is a general overview of drivers and applications that must be installed on Dell Latitude E-Family

& Mobile Precision systems in a prescribed order to ensure optimal performance. Actual system configurations

may vary

2.4.1 Installation Sequence Overview

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.4.2 Installation Sequence & Features at a Glance:

2.4.2.1 BIOS, Drivers and Firmware:

- BIOS

- Intel Chipset - Helps Windows control system board components and controllers.

- Dell Desktop System Software - A compilation of critical Microsoft QFEs updates

- Media Memory Card / SmartCard controller - Enables and enhances the Media Memory / SmartCard

controller

- Intel Storage:

1. Intel Matrix Storage Manager – Latitude E-Family & Mobile Precision 1st generation

2. Intel Rapid Storage Technology – Latitude E-Family & Mobile Precision 2nd & 3rd generations

- Audio - Enables and enhances the audio controller

- Graphics:

1. Enhances and optimizes video performance

2. Enables & provides additional functionality that are not included in MS native VGA driver

 User customizable Power Management features

 Portability & behavioral profiles

 Multiple monitor support

- Intel Turbo Boost (only on E-Family 2nd generation systems)

1. A driver-based power management mechanism for Intel i3, i5 and i7 processors

2. Intelligent power sharing across cores

3. Budgets power limits available to Processor or graphics turbo Processor

- Integrated Wired Network Controller & Intel PROSet Utility / Application - Enables and enhances

the network controller

- Control Point Security Driver pack

1. Installs and enables the security devices & controllers

2. Even if you do not install the Control Point managers you should install the Control Point

security driver as it contains needed drivers

- Networking & Communication

1. Wireless Local Area Network Adapters (WLAN) - Enables and enhances the Wireless LAN

network adapter

2. Wireless Personal Area Network Adapter (UWB / WPAN) - Enables and enhances the UWB or

Bluetooth Adapter

3. Mobile Broadband Wireless Wide Area Network Adapter (WWAN) - Enables and enhances the

Broadband wireless Adapter

- Touch Pad / Track Stick / Pointer - Enhances the pointing device features

- Free Fall Sensor

- Modem - Enables and enhances the modem

- Intel vPro or AMT – Enhances System Manageability

1. HW based solution using out-of-band communication for management access to client systems

(independent of the system state)

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

- USB 3.0

- Touch Screen Digitizer

- Webcam driver – XP (32 & 64-Bit) only

- Control Vault Firmware Update

2.4.2.2 Applications:

- Dell Control Point – DCP, 1st & 2nd generations Latitude E-Family & Mobile Precision

1. Control Point System Manager

 DCP Extended Battery Life – EBL

 Requires Dell DCP System Manager (for all System Manager release)

 Requires Security driver (for System Manager version 1.0 & 1.1 only)

 DCP – Ambient Light Sensor

 Requires Dell DCP-SM or ALS utility in case DCP-SM is not desired and under

Microsoft Windows Vista only

2. Control Point Connection Manager – 1st generation E- Family & Mobile Precision

3. Control Point Security Manager (Requires Dell Control Point security driver pack)

- Dell Feature Enhance Package – DFEP, 2nd & 3rd generations Latitude E-Family & Mobile Precision

- Dell Data Protection | Access, 2nd & 3rd generations Latitude E-Family & Mobile Precision

- Latitude On / Precision On – Reader, Flash, and ARM

1. Communication solution that is designed to provide quick access to business critical data

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.5 BIOS

Dell recommends flashing the latest BIOS available to the system. This is posted on Dell’s driver & downloads

support web site (support.dell.com) under the “BIOS” section.

Some of the BIOS settings are critical to Operating System performance. These are as follows:

Settings  System Configuration SATA Operation

 Disabled: SATA Controllers are hidden

 ATA, Basic Disk Operation mode, does not require additional storage driver. Note:

eSATA is not functional in this mode

 AHCI, SATA bus is configured for AHCI mode (Advanced Disk Operation mode)

which offers faster performance, eSATA support, and increased battery life. This mode

requires an additional storage driver provided by Dell

 IRRT / RAID On, SATA bus is configured to support IRRT (Intel’s Rapid Recovery

Technology). This mode supports AHCI mode features as well as disk mirroring (RAID-

1). IRRT allows data backup and restoration. This mode requires an additional storage

driver provided by Dell

 RAID, SATA bus is configured to support RAID. This mode supports AHCI mode

features as well as disk mirroring (RAID-1). RAID allows data backup and restoration.

This mode requires an additional storage driver provided by Dell

 Notes:

o RAID support requires second hard disk drive.

- If AHCI, IRRT, RAID On, or RAID modes are selected, Intel’s Matrix Storage Manager / Intel Rapid

Storage Technology driver must be installed in conjunction with the installation of the Operating System.

See section “2.6.4 Intel Storage” of this document

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

TPM Security:

These options enable and configure the Trusted Platform Module (TPM). If TPM is to be deployed, TPM

must be enabled in the BIOS Setup program

1. Security  TPM Security

 TPM Security:

 Disabled (Default): The BIOS will not turn on the TPM during POST. The TPM

will be non-functional and invisible to the Operating System

 Enabled: The BIOS will turn the TPM during POST so that it can be used by the

Operating System

 Deactivate (Default) = The TPM will be deactivated

 Activate = The TPM will be enabled and activated

 Clear = The BIOS clears the information stored in the TPM

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.6 Recommended Drivers / Applications Installation Order

For best results, Dell recommends installing drivers / applications in the following order:

2.6.1 Intel Mobile Chipset

- Microsoft Operating Systems might not include the updated Intel Chipset Mobile driver for Dell Latitude

E-Family & Mobile Precision notebooks. The Intel Mobile Chipset driver is available on Dell’s driver &

downloads support web site (support.dell.com) under the “Chipset” section

2.6.2 Dell System Software for critical Microsoft QFEs

- Dell recommends installing all of the latest available fixes specific to the system. These are available

through the Dell System Software utility posted on Dell’s driver & downloads support web site

(support.dell.com) under the “System Utilities” section

2.6.3 Media Memory Card / Smartcard Controller

- Microsoft Operating Systems do not include the Smartcard controller driver. Install the following driver

provided by Dell:

 R5C8xx Ricoh driver is available on Dell’s driver & downloads support web site

(support.dell.com) found under the “Chipset” section

 PCI8412 TI driver (Applies only for M6500) is available on Dell’s driver & downloads support

web site (support.dell.com) found under the “Chipset” section

 O2 Micro TI driver (Applies for 3rd generation Latitude E-Family & Mobile Precision) is

available on Dell’s driver & downloads support web site (support.dell.com) found under the

“Chipset” section

2.6.4 Intel Storage - Intel Matrix Storage Manager / Intel Rapid Storage Technology

- The Intel Matrix Storage Manager (IMSM) driver on Dell 1st generation Latitude E-Family & Mobile

Precision or Intel Rapid Storage Technology (IRST) driver on 2nd & 3rd generations Latitude E-Family &

Mobile Precision is required to be installed on Operating Systems in AHCI, IRRT, RAID On, and RAID

SATA modes

- The Intel IMSM or IRST application must also be installed

- The SATA operation modes are configured in the BIOS. Refer to the BIOS section 2.5

- If the SATA mode is configured in AHCI, IRRT, RAID On, or RAID mode, the IMSM / IRST driver

must be installed during the initial Operating System installation stages. The IMSM / IRST driver is only

available from Dell

- If SATA configuration mode in the BIOS is set to either AHCI, IRRT, RAID On, or RAID, install the

Dell IMSM / IRST driver and application available on Dell’s driver & downloads support web site

(support.dell.com) under the “SATA Drivers” section

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

- Follow these steps to install the IMSM / IRST driver:

1. For Microsoft XP 32 & 64-Bit Operating Systems:

 Installing the Intel IMSM driver using the Floppy Drive

 Boot to the Dell Recovery DVD (RDVD) and select the Create RAID driver

from the list of items. You will need Floppy Disk Drive and a diskette for this

selection. The IMSM / IRST driver must be on the root of the A:\

Note: the latest IMSM / IRST driver can also be obtained from support.dell.com

under the “SATA Drivers” section

 Once the driver is extracted and stored on the target diskette, boot to the

operating system CD and start the installation

 In the initial stage of Windows Setup, press <F6> to install the third-party IMSM

SCSI or RAID drivers

 When prompted, insert the floppy disk containing the IMSM driver and follow

the instructions provided by Windows Setup

 After reading the floppy disk, either choose "Intel(R) ICH9M-E/M SATA AHCI

Controller" if in AHCI mode or "Intel(R) ICH8M-E/ICH9M-eSATA RAID

Controller" if in IRRT mode – select the appropriate driver to install

2. For Microsoft Vista / Windows 7 (32 & 64-Bit) Operating Systems:

 Installing the Intel IMSM / IRST driver after the installation of the Operating

System

 Boot to the Operating System DVD and start the installation

 After completing the OS installation, insert the Dell RDVD

 Select the IMSM / IRST driver and follow the installation procedure

Note: the latest IMSM / IRST driver can also be obtained from support.dell.com

under the “SATA Drivers” section

- If Intel Rapid Recovery or RAID Technologies is to be used, ensure the following:

1. SATA operation mode in the BIOS is set to the appropriate IRRT, RAID On, or RAID mode

2. Microsoft Operating System was installed under IRRT, RAID On, or RAID mode and the latest

Intel Storage IMSM / IRST driver is installed

3. Install the following Intel IMSM application provided by Dell:

 Intel Matrix Storage Manager Application, or

 Intel Rapid Storage Technology Application

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.6.5 Graphics:

- Under XP 32-Bit only with service packs earlier than Service pack-3 and for Latitude E-Family &

Mobile Precision 1st generation only, the Audio driver must be installed prior to installing the graphics

driver. This applies to Intel graphics solution only. Please refer to the section 2.6.5 Audio in this

document

- Microsoft Operating Systems include the VGA graphics drivers only. Therefore for optimum graphics

performance, Dell recommends installing the Dell graphics driver applicable to their system available on

Dell’s driver & downloads support web site (support.dell.com) under the “Video” section

Note: for the nVidia Discrete Graphics solution on Latitude E-Family & Mobile Precision 3rd

Generation platforms (refer to the below table), the following should be followed:

1. First, install the Intel Media adapter Graphics driver that applies to the system

2. Second, install the nVidia Discrete Graphics driver that applies to the system

- The following table lists the various graphics solutions’ offerings on Dell Latitude E-Family & Mobile

Precision products:

E4200

E4300

E5400

E5500

E6400

E6400 ATG

E6500

M2400

M4400

M6400

E6410

E6410 ATG

E6510

M4500

M6500

E5420 / E5520

E6320

E6420

E6420 ATG

E6520

M4600

M6600

Intel GMA 4500MHD Graphics X X X X X X X

Intel GMA HD Graphics X X X X

Intel Media Adapter HD/HD 2000/HD 3000 X X X X X

Quadro NVS 160M X X X X X

Quadro FX 2700M / 3700M X

Quadro NVS 3100M X X

Quadro FX 880M & 1800M X

Quadro FX 2800M / 3800M X

N12M 512MB DDR3 Switchable Discrete Graphics X X X

Quadro 1000M with 2GB GDDR3 Switchable Graphics X X

Quadro 2000M with 2GB GDDR3 Switchable Graphics X X

ATI FirePro M7740 X X

AMD FirePro M5950 Mobility Pro Graphics with 1GB GDDR5 X X X X

ATI FirePro M7740 X X

AMD

1st Generation

2nd Generation

3rd Generation

nVidia

Intel

Graphic Solution

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.6.6 Audio:

- Microsoft Operating Systems do not include the Audio driver recommended by Dell. The IDT 92HDxxx

HD Audio driver is available on Dell’s driver & downloads support web site (support.dell.com) under

the “Audio” section

Note: Under XP 32-Bit only with service packs earlier than Service pack-3 and for Latitude E-Family &

mobile Precision 1st generation only, the Audio driver must be installed prior to installing the graphics

driver. This applies to Intel graphics solution only

2.6.7 Intel Turbo Boost Driver – (applies for 2nd generation only Latitude E-Family & Mobile Precision )

- Intel Turbo Boost driver is required to be installed on platforms meeting both of following criteria:

1. nVidia or ATI discrete graphics cards

2. Core i7 and i5 Dual Core CPUs

- Microsoft Operating Systems do not include the Intel Dual-Core Turbo Boost driver. Install the

following driver provided by Dell:

 Dual-Core Turbo Boost driver is available on Dell’s driver & downloads support web site

(support.dell.com) found under the “Chipset” section

2.6.8 Integrated Wired Network Controller (Ethernet)

- Microsoft Operating Systems XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit either do not

provide native support or do not include the driver recommended by Dell. Install the following Dell

driver for network connectivity:

- Network Controller drivers are available on Dell’s driver & downloads support web site

(support.dell.com) under the “Network” section

Note: To ensure full functionality of the Intel Gigabit Network adapter, Dell recommends that you install

the Intel PROSet available on Dell’s driver & downloads support web site (support.dell.com) under the

“Network” section

E4200

E4300

E5400

E5500

E6400

E6400 ATG

E6500

M2400

M4400

M6400

E4310

E5410

E5510

E6410

E6410 ATG

E6510

M4500

M6500

E5420 / E5520

E6320

E6420

E6420 ATG

E6520

M4600

M6600

Intel 825xx Gigabit Platform LAN Network device X X X X X X X X X X X X X X X X X

Broadcom 57XX Gigabit Integrated Controller X X X X X X X

Solution

1st Generation

2nd Generation

3rd Generation

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.6.9 Dell Control Point – DCP, (applies to 1st & 2nd generations Latitude E-Family & Mobile

Precision only)

2.6.9.1 Control Point Security Device Driver

Note: for 2nd generation Latitude E-Family & Mobile Precision, the Control Point Security

Device driver needs to be applied only if the Control Point Security Manager is used, it is not

required for the Dell Data Protection | Access suite.

- Microsoft Operating System does not have the desired drivers and applications necessary for

the security functions offered on Latitude E-Family & Mobile Precision

- The driver will install the device driver for the security devices installed in the Dell E-Family

notebook computer. In addition, it will install Microsoft Net framework 2.0 SP1 and any

relevant Microsoft QFEs required allowing these security devices to operate correctly

- The driver supports the following Security devices:

1. Broadcom Trusted Platform Module

2. Atmel Trusted Platform Module

3. STMicroelectronics Trusted Platform Module

4. Winbond Trusted Platform Module

5. O2Micro Smart Card Reader

6. Dell Smart Card Keyboard

7. UPEK TouchChip Fingerprint Reader

8. Authentec Fingerprint Reader

9. Broadcom Unified Security Hub

10. Vista Storage driver Update (for ATAPI.SYS)

- The Control Point Security Device Driver is available on Dell’s driver & downloads support

web site (support.dell.com) under the “Control Point” section

2.6.9.2 Control Point System Manager

- Dell Control Point System Manager module is a Dell developed modular application providing

a complete set of power management configuring and alerting capabilities:

o Battery Status

o Power Scheme and Sleep Mode

o Display and Devices

o Keyboard Backlighting and Hotkeys Customization

o Extended Battery Life / All Day Battery Life

- The Control Point System Manager Application is available on Dell’s driver & downloads

support web site (support.dell.com) under “Control Point” section

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

- Refer to Table B1 under Appendix-B for DCP System Manager features

- For Extended Battery Life feature (EBL), install the Dell Control Point components offered by

Dell in addition to the System Manager Module( version 1.2 & 1.3)

o Control Point System Security Manager driver (applies to Control Point System Manager

1.0 and 1.1)

o Control Point System Manager XML file (applies to Control Point System Manager 1.0,

1.1, 1.2 and 1.3. Not required for 1.4 and beyond)

- For Ambient Light Sensor (ALS), install the Dell Ambient Light Sensor Utility component of

Control Point in addition to the System Manager Module. This component is applicable to

Vista 32 & 64-Bit only, and is not required for XP 32 & 64-Bit and Win7 32 & 64-Bit

Note: Customers can obtain ALS feature by installing ALS utility in case Control Point System

Manager is not desired and under Microsoft Windows Vista only

2.6.9.3 Control Point Security Manager

- Dell Control Point Security Manager module is a Dell developed modular application

providing provides access to authentication, encryption, fingerprint readers, and smartcard

technologies:

1. Obtain Security Status

2. Manage Logins and Passwords

3. Manage Data Protection

- Security Software Stack:

1. For these security devices to function and interface on E-Family notebooks, install the

appropriate Software stack (Applications and Utilities)

2. The security software stack can be obtained through one of the two options:

3. Control Point Security Manager Application which is offered to E-Family Customers

through Dell’s support website

4. Third party security software specific to the customer’s environment. Dell does not provide

3rd party security software

- The Control Point Security Manager Application is available on Dell’s driver & downloads

support web site (support.dell.com) under the “Control Point” section

- Refer to Table B2 under Appendix-B for DCP Security Manager features

2.6.9.4 Control Point Connection Manager, (applies to 1st generation Latitude E-Family &

Mobile Precision only)

- Dell Control Point Connections Manager module is a Dell developed modular application

providing a complete communications management environment:

o Allows the user to create multiple mobile profile settings

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

o Ability to create, export, and import user defined usage profiles

o System custom configuration

o Execute comprehensive diagnostics and troubleshooting

o Provides the capability to enable or disable any of the radios on the notebook such as Wi-Fi,

Bluetooth GPS, UWB, and mobile broadband

- The Control Point Connection Manager Application is available on Dell’s driver & downloads

support web site (support.dell.com) under the “Control Point” section

- Refer to Table B3 under Appendix-B for DCP Security Manager features

2.6.10 Dell Feature Enhancement Pack – DFEP, (applies to Latitude Precision 1st, 2nd & 3rd

generations E-Family & Mobile)

- Dell Feature Enhancement Pack – DFEP is a Dell developed application providing a complete set of

power management configuring and alerting capabilities

 Support for hot keys and system events

 Dell customized power plans and extensions

 Battery Health Information

 Touch Panel

 Keyboard hotkey information, including backlighting

 Smart Settings

- The DFEP Application is available on Dell’s driver & downloads support web site (support.dell.com)

under “System Utilities” section

Note: Supported for Windows7 only

Note: Dell Feature Enhancement Pack will uninstall Dell System Manager if present on the systems

2.6.11 Dell Data Protection | Access – DDPA, (applies to Latitude Precision 2nd & 3rd generations

E-Family & Mobile only)

- Dell Data Protection Access Application is a Dell developed application providing provides access to

authentication, encryption, fingerprint readers, and smartcard technologies:

 Obtain Security Status

 Manage Logins and Passwords

 Manage Data Protection

- The Dell Date Protection | Access Application components are available on Dell’s driver & downloads

support web site (support.dell.com) under the “Dell Data Protection” section

- The following components should be installed in order:

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

 Prerequisites Installer

- This installer contains Windows Installer 4.5 and Microsoft .NET Framework 3.5 SP1

- Both of these are required in order for Dell Data Protection | Access to work on Windows XP

and Vista

 Drivers Installer

Note: The Dell Data Protection | Access application installer will not install if the DDPA

Drivers installer is not on the platform FIRST

 Middleware Installer

- This installer contains certain relevant Microsoft QFEs

- It also contains the NTRU Trusted Software Stack (TSS) that provides TPM access

 Application Installer

- This is the main application Dell Data Protection | Access

Note: It will only install if the Drivers Installer has already been installed on the system, so the

installation order is important

- Refer to Table B3 under Appendix-B for DDPA – Data Protection Access

2.6.12 Wireless Local Network Adapters (WLAN)

- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit and Win7 32 & 64-Bit Operating Systems do not provide

native device driver support for WLAN controllers featured in Dell Latitude E-Family & Mobile

Precision systems. To obtain wireless network functionality, install the Wireless LAN device driver

applicable to the WLAN devices installed in the notebook computer found under the “Network” section

posted on Dell’s driver & downloads support web site (support.dell.com). The installer also provides

WLAN application support which provides additional features including enterprise authentication

enhancements

- Microsoft Windows XP 32 & 64-Bit, Windows Vista 32 & 64-Bit, and Windows 7 32 & 64-Bit

Operating Systems do not provide native device driver support for WiMAX controllers featured in Dell

E-Family systems. To obtain WiMAX functionality, install the WiMAX software applicable to the

WiMAX device installed in the notebook computer. This is available on Dell’s driver & downloads

support web site (support.dell.com) under the “Network” section

- Customers choosing to utilize the Dell Wireless (DW) WLAN Card Utility or Intel PROSet / Wireless

should not install Control Point Connection Manager. If Control Point Connection Manager is installed,

uninstall the existing Intel PROSet / Wireless or Dell Wireless WLAN entries in Add / Remove

Programs (or Programs and Features) before installing this software. Customers may also choose to

uninstall Dell Control Point Connection manager or uncheck the Wi-Fi control within Dell Control Point

Connection Manager

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.6.13 Wireless Personal Area Network Adapter (UWB / WPAN)

- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not support

the Bluetooth controllers featured on Latitude E-Family & Mobile Precision systems. To obtain

Bluetooth or UWB functionality, install the associated Bluetooth or UWB device drivers available on

Dell’s driver & downloads support web site (support.dell.com) under the “Network” section

2.6.14 Mobile Broadband Wireless Wide Area Network Adapter (WWAN)

- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not provide

native support for the broadband Wireless WAN controllers featured in Dell Latitude E-Family &

Mobile Precision systems. To obtain broadband functionality, install the Broadband device driver

applicable to the wireless WAN devices installed in the system, and to the service carrier you have a

contract with available on Dell’s driver & downloads support web site (support.dell.com) under the

“Communication” section

- The Wireless 5600 EVDO-HSPA module requires the installation of Dell Control Point Connection

Manager. Install the driver and FW before installing the Dell Control Point Connection Manager. The

latest versions of Dell Control Point Connection Manager (v1.3 and later) provide the WWAN drivers

and FW in the Dell Control Point Connection Manager Driver Pack. Earlier versions provide the drivers

and FW in one single Dell Control Point Connection Manager installer. The Dell Control Point

Connection Manger application and Driver Packs can be found under the “Control Point” section posted

on Dell’s driver & downloads support web site (support.dell.com). Individual driver and FW releases for

the 5600 EVDO-HPSA module can be found under the “Communication” section posted on Dell’s

driver & downloads support web site (support.dell.com). It is highly recommended to use the Driver

Packs to ensure version compatibility

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.6.15 Touchpad

- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include

the Dell Touchpad drivers

- The Microsoft native OS mouse driver only provides basic point and click functionality. No advanced

features are available with the native driver and this may provide a less than optimal user experience

- Dell recommends installing the appropriate Dell Touchpad driver for the following user experience

benefits:

1. The driver is tuned to the system characteristics to offer enhanced cursor acceleration and

precision

2. The driver provides the core palm rejection features

3. Access to additional features and control setting (varies with system) including:

 Enhanced scrolling and tapping

 Touch sensitivity control

 Multi-Touch Gestures (2nd Generation)

 Jog Shuttle control (M6400 & M6500)

- Differences between Dell Touchpad devices and drivers:

- Dell Touchpad drivers are different between the 1st and 2nd generation of systems. Drivers from the 1st

generation (Dell Touchpad / Pointing Stick) and 2nd generation (Dell Multi-Touch Touchpad) are NOT

compatible. Dell strongly recommends only installing the appropriate driver for the system. 3rd

generation Latitude Touchpad driver is backword compatible on 2nd generation Latitude systems

- Dell Touchpad drivers are found under the “Input Device Drivers” section posted on Dell’s driver &

downloads support web site (support.dell.com)

E4200

E4300

E5400

E5500

E6400

E6400 ATG

E6500

M2400

M4400

M6400

E4310

E5410

E5510

E6410

E6410 ATG

E6510

M4500

M6500

E5420 / E5520

E6320

E6420

E6420 ATG

E6520

M4600

M6600

Dell Touchpad / Pointing Stick X X X X X X X

Dell Multi-Touch Touchpad X X X X X X X X X X X X X X

Dell Jog Shuttle Touchpad X

Dell Jog Shuttle Touchpad (Multi-Touch) X

1st Generation

2nd Generation

Solution

3rd Generation

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.6.16 Free Fall Sensor

- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include

the Free Fall Sensor driver. Install the following driver provided by Dell:

1. Free Fall Sensor driver found under the “Applications” section posted on Dell’s driver &

downloads support web site (support.dell.com)

2.6.17 Modem (Only applies to some systems)

- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include

the Conexant modem driver. Install the following driver provided by Dell:

1. Conexant D330,HDA,MDC,v.92,modem available on Dell’s driver & downloads support web

site (support.dell.com) under the “Communication” section

- If Dell Control Point Connection Manager module is installed, the Conexant modem driver does not

need to be installed

2.6.18 Intel vPro or AMT (Applicable ONLY to vPro Configurations)

- Intel Active Management Technology (Intel AMT) allows users to easily manage networked computers

to:

1. Discover computing assets on a network

2. Remotely repair systems even after operating system failures

3. Protect networks from incoming threats while easily keeping software up to date

- Ensure that the following drivers provided by Dell are being installed prior to installing the AMT drivers:

1. Intel Mobile Chipset driver

2. Intel 825xx Gigabit Platform LAN Network Device

3. Intel Wireless WLAN driver for WLAN AMT manageability via Intel WLAN adapter

- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include

the AMT drivers. The AMT drivers are available on Dell’s driver & downloads support web site

(support.dell.com) under the “Chipset” section

1. For E-Family 1st generation systems

 Intel AMT HECI

 Intel AMT SOL/ LMS

2. For E-Family 2nd generation systems

 Intel AMT HECI (Unified AMT6 Driver)

3. For E-Family 3rd generation systems,

 Intel Unified AMT 7 Management Interface Driver

 Intel Identity Protection Technology (IPT) feature requires IPT Middleware to be installed

after the AMT Unified driver

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.6.19 USB 3.0

- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include

the USB 3.0 driver. Install the NEC USB 3.0 driver available on Dell’s driver & downloads support web

site (support.dell.com) under the “Chipset” section

2.6.20 Touch Screen Digitizer

- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include

the digitizer driver and application. Install the appropriate Touchscreen driver and application available

on Dell’s driver & downloads support web site (support.dell.com) under the “Input Device Drivers”

section

2.6.21 Webcam

- The Dell E-Family Webcam driver enables the built-in system digital camera. Install the following driver

provided by Dell for Microsoft Windows XP 32 & 64 Bit only:

1. Creative Labs Integrated Webcam driver available on Dell’s driver & downloads support web

site (support.dell.com) under the “Input Device Drivers” section

2. For video capturing / streaming features, install webcam software available from a variety of

third party providers and as freeware

M6500

E6420

E6420 ATG

E6520

M4600

M6600

NEC USB 3.0 Solution X X X X X X

Solution

2nd Generation

3rd Generation

E6400 ATG

E6410 ATG

E6420

E6420 ATG

E6520

M4600

M6600

Digitech Touch Screen X X

eGalax EMPIA X X X X

n-Trig Multi Touch X X

Solution

1st Generation

2nd Generation

3rd Generation

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.6.22 Control Vault Firmware

- Dell recommends updating the Control Vault Firmware available on Dell’s driver & downloads support

web site (support.dell.com) under the “Control Point” section

2.6.23 Windows Update

- Dell recommends performing Microsoft Windows updates to ensure the latest security, reliability, and

compatibility updates are installed. These updates can be downloaded from

Windowsupdate.Microsoft.com

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

2.6.24 Latitude ON / Precision ON

- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include

the Latitude ON / Precision ON driver and application

- The following table lists which products supports the Latitude ON / Precision ON feature

- In order to enable the Latitude ON / Precision ON button to hibernate Windows when switching to

Latitude ON / Precision ON modes, Dell recommends installing the appropriate software. In order to

determine the appropriate software to install, boot to the system BIOS and check the following:

1. Under BIOS settings -> system configuration

 Latitude ON – ARM module is installed:

 Install the "Control Point Button Service" in Windows available on Dell’s driver

& downloads support web site (support.dell.com) under the “Control Point”

section

NOTE: If you installed the Dell Control Point Connection Manager, the “Control

Point Button Service” is already installed

 Latitude ON Flash / Precision ON Flash – Flash module is installed

 Install the "Latitude ON Flash” in Windows available on Dell’s driver &

downloads support web site (support.dell.com) under the “Applications” section

 Latitude ON Reader / Precision ON Reader

 Install the "Reader 2.0" in Windows available on Dell’s driver & downloads

support web site (support.dell.com) under the “Applications” section

E4200

E4300

E5400

E5500

E6400

E6400 ATG

E6500

M2400

M4400

M6400

E6410

E6410 ATG

E6510

M4500

E4310

E5410

E5510

M6500

Latitude ON Reader X X X X X X

Latitude ON Flash X X X X X X

Latitude ON X X X

Precision ON Reader X X

Precision ON Flash X X

1st Generation

2nd Generation

Latitude

ON

Precision

ON

Solution

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

Appendix

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

Appendix A

.NET Framework Requirements

What is .NET Framework?

The .NET Framework is a software framework from Microsoft, which is bundled with Windows operating systems.

The .NET Framework is intended to be used by most applications created for the Microsoft Windows platform.

.NET Framework Requirements?

Windows 7 Windows Vista Windows XP

.NET 3.5 .NET 3.0 .NET 1.1

Intel GMA 4500MHD Graphics

Intel GMA HD Graphics

Intel Media Adapter HD/HD 2000/HD 3000

N/A .NET 3.5x N/A

.NET 3.0 .NET 3.0 .NET 3.0

.NET 3.0

Intel MSM / RST Storage

AMD Catalyst Control Center - Control Panel

.NET 3.0

.NET 3.0

Driver / SW Stack

Intel

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

Appendix B

512e / 4KBe HDD Re-image Guidelines

1 What is Advanced Format HDD?

HDD industry is moving towards supporting higher drives capacity, to address the current limitations with the 512-

byte sector HDDs, the industry is moving towards the Advanced Format with 4KB sector HDDs.

The transition to 4KB sector HDDs will allow storage devices to more easily adopt larger capacities in both the

notebook and desktop space.

While hard drives will transition to 4KB sectors and to maintain backwards compatibility, current Advanced

Format 4KB HDDs, also known as 512e HDDs, will emulate 512-byte SATA communications to hosts and will

operate at 4KB.

2 How does an Advanced Format HDD impact OS Images?

Even though a 512e drive is designed to be backward compatible, most of current Operating Systems are not aware

of the Advanced Format technology. Depending on the Operating System and its service pack, some extra steps

may be required to optimize the performance of the Advanced Format (512e) HDDs and to maintain full Operating

System and Application functionality.

These extra steps could require using alignment tools to fix any sector misalignment as a result of deploying a non-

Advanced Format aware image on an Advanced Format HDD which may otherwise cause performance issues.

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

3 Re-imaging Requirements when using Advanced Format HDDs

The following are the re-imaging guidelines needed to support Advanced Format HDDs. These requirements are

dependent on which Operating System will be installed and which method of deployment will be used.

3.1 Microsoft Operating Systems Advanced Format Aware Readiness

An Operating System is Advanced Format Aware if it meets the following criteria:

o It understands the concept of physical sector vs. logical sector

o It maximizes writes using multiples of 4k bytes

o Disk partition starts at the boundary of 4k sector

Not all current Microsoft Operating Systems are Advanced Format Aware (refer to the Table below). A system

configured with an Advanced Format drive and an operating system that is not Advanced Format aware can

experience sector misalignment, resulting in performance or compatibility issues.

- Some extra steps may be required for re-imaging even with Advanced Format Aware Microsoft Operating

Systems, Install/upgrade to the latest Intel Storage driver

- Apply the applicable Microsoft KB article

- Partition alignment

such as (Please refer to section 3.2 for detailed instructions):

Operating System

Advanced Format

Aware

Microsoft Windows 7 SP1

Yes

Microsoft Windows 7

Yes

Microsoft Vista SP1

Yes

Microsoft Vista

No

Microsoft XP (all versions)

No

Microsoft Windows PE 3.0 or Later

Yes

Microsoft Windows PE older versions

No

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

3.2 Image Installation Guidelines

3.2.1 Clean Image Installation on an Advanced Format HDD

Microsoft® OS Installation

Method

Windows 7 SP1

Windows 7

Windows Vista SP1

Windows Vista

Windows XP

Using Dell Operating System

Media

1. Install/Upgrade

Intel RST Storage

driver to 9.6 or

later(1)

1. Apply Microsoft KB

article 982018

2. Install/Upgrade Intel

RST Storage driver to

9.6 or later(1)

1. Apply Microsoft KB

article 2470478

2. Install/Upgrade Intel

RST Storage driver to

9.6 or later(1)

1. Use Alignment Tool (2) to ensure

Advanced Format drive partitions are

properly aligned

2. Install/Upgrade Intel RST Storage

driver to 9.6 or higher(1)

Using non-Dell off the shelf

Operating System Media

1. Install/Upgrade

Intel RST Storage

driver to 9.6 or

later(1)

1. Apply Microsoft KB

article 982018

2. Install/Upgrade Intel

RST Storage driver to

9.6 or later(1)

1. Apply Microsoft KB

article 2470478

2. Install/Upgrade Intel

RST Storage driver to

9.6 or later(1)

1. Use Alignment Tool (2) to ensure

Advanced Format drive partitions are

properly aligned

2. Install/Upgrade Intel RST Storage

driver to 9.6 or higher(1)

Using Windows PE 3.0 or

prior

Note: If using a Win PE version

earlier than 3.0, apply Windows

Automated KIT

1. Install/Upgrade

Intel RST Storage

driver to 9.6 or

later(1)

1. Apply Microsoft KB

article 982018

2. Install/Upgrade Intel

RST Storage driver to

9.6 or later(1)

1. Apply Microsoft KB

article 2470478

2. Install/Upgrade Intel

RST Storage driver to

9.6 or later(1)

1. Install/Upgrade Intel RST Storage

driver to 9.6 or higher(1)

Using Windows PE 3.1

1. Install/Upgrade Intel RST Storage driver to 9.6 or later(1)

- (1) The Intel RST Driver 9.6 or higher can be found on the Dell Support website in Dell Drivers and Downloads for your system under the SATA

drivers section

- (2) Please refer to the Partition Alignment Tools - Section 3.4

3.2.2 Deploying 512B pre-installed image to an Advanced Format drive

Microsoft® OS Installation

Method

Windows 7 SP1

Windows 7

Windows Vista SP1

Windows Vista

Windows XP

Using Dell Factory Installed

Image

No actions required. Dell Factory Images include required components.

Not Available

Not Available

Using Sector-Based Utilities

(Norton Ghost, Altiris, etc.)

1. Use Alignment

Tool(2) to ensure

Advanced Format

drive partitions are

properly aligned

before re-imaging

2. Install/Upgrade

Intel RST Storage

driver to 9.6 or

later(1)

1. Use Alignment Tool(2)

to ensure Advanced

Format drive

partitions are properly

aligned before re-

imaging

2. Apply Microsoft KB

article 982018

3. Install/Upgrade Intel

RST Storage driver to

9.6 or later(1)

1. Use Alignment Tool(2)

to ensure Advanced

Format drive

partitions are properly

aligned before re-

imaging

2. Apply Microsoft KB

article 2470478

3. Install/Upgrade Intel

RST Storage driver to

9.6 or later(1)

1. Use Alignment Tool(2) to ensure

Advanced Format drive partitions are

properly aligned before re-imaging

2. Install/Upgrade Intel RST Storage driver

to 9.6 or later(1)

- (1) The Intel RST Driver 9.6 or higher can be found on the Dell Support website in Dell Drivers and Downloads for your system under the SATA

drivers section

- (2) Please refer to the Partition Alignment Tools - Section 3.4

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

3.3 Other Partition Alignment Requirements

Environment

Action

IRRT / RAID 0,1 & 5 Configuration

Use Alignment Tools(1) to ensure Advanced Format drive

partitions are properly aligned

Data Protection / Encryption

Use Alignment Tools(1) to ensure Advanced Format drive

partitions are properly aligned before encrypting the drive.

Note: Misaligned encrypted Advanced Format drives need to be

decrypted, then aligned and re-encrypted

 (1) Please refer to the Partition Alignment Tools - Section 3.4

3.4 Partition Alignment Options

Partition alignment is required for older operating systems and is recommended for new operating systems in order

to insure proper hard drive performance and imaging between drives of differing sector sizes. An aligned partition

is when the starting offset of the partition is divisible by 4096 Bytes or by 8 for logical block addressing (LBA)

numbers.

3.4.1 Pre-Installation of Operating System

This section lists a few options for partition alignment pre-installation of OS:

- Using Ghost:

Ghost 11.5 will maintain the alignment state of the Gold/Master image. If the disk image is built and

aligned on a 512e/Advanced Format drive, the clones of that image will remain aligned. If the image is

built on a 512B, Ghost command line switch {-align=1MB} can be used to ensure alignment when

deployed to any drive.

- Using DISKPART:

DISKPART may be used to enable storage configuration or create a partition at an explicit disk offset

from a script, a remote session, or another command prompt.

Dell recommends using WinPE's (3.0 or greater) Diskpart.exe from Windows Vista or Windows 7 to

create the partitions for Windows XP installation. This will create a partition that is Advanced Format

aligned. Without PE, starting with Windows Vista or Windows 7 DVD to create the partition for the

Windows XP will create correct partitioning. On how to use DISKPART utility and how to divide the

offset value of the selected partition, refer to Microsoft KB Article 300415

3.4.2 Post-Installation of Operating System

The Paragon Alignment Tool (PAT) is a hardware agnostic tool available for download from the Dell

Support website in Dell Drivers and Downloads for your system under the SATA Drives section. This tool

can be used after an Operating System is installed to align the partitions of an Advanced Format drive.

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

Appendix C

General Re-Imaging FAQs

1. How do I resolve a PCI Yellow Bang?

a. After installing the drivers and you have this PCI yellow bang in device manager, you need to install the

following drivers found in the Chipset folder:

b. For E-Family 1st generation you need to install two drivers - AMT SOL / LMS and AMT HECI

c. For E-Family 2nd generation you need to install one driver - AMT HECI

2. How do I resolve a Broadcom USH Yellow Bang?

a. After installing the drivers and you have this USH yellow bang in device manager, you need to install the

Control Point Security Device Driver Pack

3. How do I resolve this Unknown Device yellow bang on E-Family 2nd generation?

a. After installing the drivers and you have an unknown device yellow bang in device manager, you need to

install the ST Micro Freefall Sensor driver found under Chipset

4. What drivers are in the Control Point Security Device Driver pack?

a. The driver pack has the drivers for all security related hardware, including:

2. Broadcom Trusted Platform Module

3. Atmel Trusted Platform Module

4. STMicroelectronics Trusted Platform Module

5. Winbond Trusted Platform Module

6. O2Micro Smart Card Reader

7. Dell Smart Card Keyboard

8. UPEK TouchChip Fingerprint Reader

9. Authentec Fingerprint Reader

10. Broadcom Unified Security Hub

11. Vista Storage Driver Update (for ATAPI.SYS)

5. Can I use WiMax and WiFi at the same time?

a. No, the wireless adapter only supports one of them being active at one time

6. What is the Dell System Software utility and why do I need it?

a. The Dell System Software utility provides critical updates and patches for your operating system

necessary for the correct operation of your system. It is important to install this utility first after re-

imaging your system. It is found under the System Utilities folder on the Dell Drivers and Download page

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

7. What is the Client System Update application?

a. Located under System Management > Client System Update, this is primarily targeted at Customers who

want to manage systems on their own. The tool is designed to allow users to specify their update

preferences and apply updates based on the criticality. Alternatively, end users can use the scheduling

option to keep their system up-to-date with the systems software released by Dell

8. What is eSATA?

One of the connectors on the system is a dual eSATA / USB combo port. It can interface with either an

eSATA device or a USB device. eSATA is an industry standard interface. A few of the key benefits of

eSATA technology are:

o Data speeds up to six times faster than USB 2.0 and IEEE 1394

o Robust and user friendly external connection

o High performance, cost effective expansion storage

o Up to 2 meter shielded cables and connectors

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

Appendix D

Tables

- Control Point System Manager Features - Table B1

Category Feature

DCP SM

Release

Version

Availablity of Feature

when DCP Installed?

Availablity of Feature

when Dell provides

drivers/middleware, but No DCP

App?

Availabilty of Feature

when only Windows OS installed?

user profiles v1.0 Yes N/A

Only power schemes are available in

the OS.

View battery manufacturer info. v1.0 Yes N/A Yes, through BIOS

View battery health info. v1.0 Yes N/A Yes, through BIOS

battery charge enable/disable status v1.0 Yes N/A Yes

Network card power management v1.0 Yes Yes (Intel LOM) No (some Broadcom LOMs)

Extended Battery Life/ All Day Battery Life.

(ADBL)

v1.0 Yes N/A No

Dell Enhanced Performance Plans (User

Selectable Thermal Tables for Performance,

temperature and sound levels)

v1.4 Yes N/A No

Digidesign Audio/Video mode v1.3 Yes N/A Yes, thru individual settings in BIOS/OS

Display settings

Inactivate display and system timeouts when

activating an external display using FnF8.

v1.0 Yes N/A No

Fn+F2 to enable Battery Charge disable v1.0 Yes N/A Yes, but with No screen pop-up display

Fn+F3 launch DCP w/ Battery Status v1.0 Yes N/A No

Fn+F7 to enable/disable DCP v1.0 Yes N/A No

Fn+F8 to switch between display settings v1.0 Yes N/A Yes, but with No screen pop-up display

Hot Key customizaton

User hot key customization ability (also Fn+D

functionality which is set to toggle display by

default).

v1.0 Yes N/A No

Keyboard backlighting

Keyboard backlighting options (to be able to

set the intensity, inactivity timeout values

and input triggers.)

v1.0 Yes N/A Yes, but with No screen pop-up display

Ability to Adjust Brightness Level v1.0 Yes N/A Yes, but with No screen pop-up display

feedback through on screen display v1.0 Yes N/A No

Ability to enale/disable ALS v1.0 Yes N/A Yes

ALS Feedback through on screen display v1.0 Yes N/A No

Reporting of Ambient Temp log information

at OS presence (PWS only)

v1.2 Yes N/A Through BIOS

Reporting of CPU Temp log information at OS

presence (PWS only)

v1.2 Yes N/A Through BIOS

Reporting of SMART Alerts log information at

OS presence (PWS only)

v1.2 Yes N/A Through BIOS

Reporting of ECC Alerts log information at OS

presence (PWS only)

v1.2 Yes N/A Through BIOS

Privacy Screen - Discreet Graphics Fn+E to enable/disable Privacy screen v1.0 Yes N/A No

Privacy Screen - UMA Graphics Fn+E to enable/disable Privacy screen v1.2.01 Yes N/A No

"Color Space" Panel Settings for

RGB LED Displays (17" only)

Provides system level controls for NTSC,

sRGB, Pro Photo RGB/Kodak or Adobe color

settings (certain panels only)

v1.3 Yes N/A No

Brightness

Function Keys

Hardware Monitoring for Desktops

Power Manager

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

- Control Point Security Manager Features – Table B2

- Dell Data Protection | Access, DDPA – Table B3

Category Feature

Release

Version

Availablity of Feature

when DCP Installed?

Availablity of Feature

when Dell provides

drivers/middleware, but No DCP

App?

Availabilty of Feature

when only Windows OS

installed?

Secure processing and storage of user security

information

v1.0 Yes - USH platforms only No No

Ability to locally backup and restore

credentials in CV

v1.4 Yes - USH platforms only No No

TPM TPM enablement and management v1.0 Yes

Yes - with third party software,

including Windows Vista Bitlocker

No for XP

Yes, with Windows Vista (driver

included) or third party software,

including Windows Vista Bitlocker

Pre-Boot Authentication (PBA) Password and SSO v1.0 Yes Password only, no SSO Password only, no SSO

Embedded Finger Print Reader

Full configuration and management for PBA

and Windows Logon

v1.0 Yes

Yes - with 3rd party software,

does not include PBA

No

Full configuration and management for

Windows Logon

v1.0 yes ( No PBA SUPPORT)

Yes - with 3rd party software,

does not include PBA

No

Full configuration and management for PBA v1.4

yes (E2 with CV only, no M'09,

Foose, Reebok, or Fonseca

support)

No No

Contact Smart Card Reader

Full configuration and management for

Windows Logon

v1.0 Yes

Yes - with 3rd party software,

does not include PBA

No

Full configuration and management for PBA v1.0 Yes No No

Contacless Smart Card Reader

Full configuration and management for

Windows Logon

v1.0 Yes

Yes - with 3rd party software,

does not include PBA

No

Contacless Smart Card Reader Full configuration and management for PBA v1.2 Yes No No

Support for 5400 and 7200 FDE's v1.0 Yes Yes - with 3rd party software Yes - with 3rd party software

Support for SSD FDE's v1.2.01 Yes Yes - with 3rd party software Yes - with 3rd party software

Support for dual FDE's (non-RAID) v1.3 Yes Yes - with 3rd party software Yes - with 3rd party software

RSA SecurID RSA SecurID storage in ControlVault v1.1 Yes - USH platforms only Yes - USH platforms only No

Bitlocker (Vista Only) DCP does not interact with Bitlocker v1.0 Yes N/A Yes

ControlVault

External Dell Branded Finger Print Reader

Full Disked Encrypted Drives (FDE)

Category Feature

Release

Version

Availablity of Feature

when DDPA Installed?

Availablity of Feature

when Dell provides

drivers/middleware, but No

DDPA App?

Availabilty of Feature

when only Windows OS

installed?

Secure processing and storage of user security

information

v2.0 Yes - USH platforms only No No

Ability to locally backup and restore

credentials in CV

v2.0 Yes - USH platforms only No No

TPM TPM enablement and management v2.0 Yes

Yes - with third party software,

including Windows Vista Bitlocker

No for XP

Yes, with Windows Vista (driver

included) or third party software,

including Windows Vista Bitlocker

Pre-Boot Authentication (PBA) Password and SSO v2.0 Yes Password only, no SSO Password only, no SSO

Embedded Finger Print Reader

Full configuration and management for PBA

and Windows Logon

v2.0 Yes

Yes - with 3rd party software,

does not include PBA

No

Full configuration and management for

Windows Logon

v2.0 yes ( No PBA SUPPORT)

Yes - with 3rd party software,

does not include PBA

No

Full configuration and management for PBA v2.0

yes (E2 with CV only, no M'09,

Foose, Reebok, or Fonseca

support)

No No

Contact Smart Card Reader

Full configuration and management for

Windows Logon

v2.0 Yes

Yes - with 3rd party software,

does not include PBA

No

Full configuration and management for PBA v2.0 Yes No No

Contacless Smart Card Reader

Full configuration and management for

Windows Logon

v2.0 Yes

Yes - with 3rd party software,

does not include PBA

No

Contacless Smart Card Reader Full configuration and management for PBA v2.0 Yes No No

Support for 5400 and 7200 FDE's v2.0 Yes Yes - with 3rd party software Yes - with 3rd party software

Support for SSD FDE's v2.0 Yes Yes - with 3rd party software Yes - with 3rd party software

Support for dual FDE's (non-RAID) v2.0 Yes Yes - with 3rd party software Yes - with 3rd party software

RSA SecurID RSA SecurID storage in ControlVault v2.0 Yes - USH platforms only Yes - USH platforms only No

Bitlocker (Vista Only) DCP does not interact with Bitlocker v2.0 Yes N/A Yes

Full Disked Encrypted Drives (FDE)

ControlVault

External Dell Branded Finger Print Reader

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

- Control Point Connection Manager Features – Table B4

Category Feature

Release

Version

Availablity of Feature

when DCP Installed?

Availablity of Feature

when Dell provides

drivers/middleware, but No DCP

App?

Availabilty of Feature

when only Windows OS installed?

Dell Wireless LAN 1397, 1510

(Broadcom) v1.1 Yes

Yes, WITH Dell Wireless Client Utility

(DCU)

No for XP

Yes for Vista & Win 7, with WLAN

AutoConfig, but in box driver has not

been Dell validated

Dell Wireless LAN 1520

(Broadcom TGV - no enterprise extension)

v1.3.01 Yes

Yes, with Dell Wireless Client Utility

(DCU)

No for XP

Yes - for Vista & Win 7 ( with in box

drivers) and WLAN AutoConfig

Intel Wireless LAN 5100, 5300 v1.2 Yes Yes, with Intel Proset

No for XP

Yes for Vista & Win 7, with WLAN

AutoConfig, but in box driver has not

been Dell validated

• Intel® Centrino® Ultimate-N 6300 WiFi

card

• Intel® Centrino® Advanced-N 6200 WiFi

card

v1.4 Yes Yes, with Intel Proset

No for XP

Yes for Vista & Win 7, with WLAN

AutoConfig, but in box driver has not

been Dell validated

Disconnect on Ethernet WLAN v1.2 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

No

View availabe networks & Site Monitors v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

WZC/WLAN AutoConfig for available

networks

WiFi - Catcher v1.0 Yes Basic Mode Only Basic Mode Only

Hardware Radio Switch v1.0 Yes Yes, in BIOS Yes, in BIOS

Enterprise Extension for WLAN - 802.1x,

WPA-Enterprise/WPA2-Enterprise, CCKM

(CCX5, TTLS not available for Win 7)

v1.2 Yes

Yes, wth Intel PROSet or Dell Wireless

Client Utility (DCU)

Yes, except CCX and TTLS

Dell Wireless Mobile Broadband 5720

Minicard

v1.0 Yes

Yes, with Dell Mobile Broadband Client

Utility (DMBCU) for 5720 EVDO (novatel)

No

Dell Wireless 5600 EV/HSPA (GOBI) v1.2 Yes No No

Dell Wireless 5530 HSPA Minicard

(Helmsley)

v1.0 Yes No No

Dell Wirless 5620 EV/HSPA (GOBI2) v1.4 Yes

Yes, planned alternative connection

manager

No

Dell Wireless 5540 HSPA Minicard (H2) v1.4 Yes

Yes, planned alternative connection

manager

No

GPS Novatel/Ericcson v1.0 Yes

Yes, with Dell Mobile Broadband Client

Utility (DMBCU) for 5720 EVDO (novatel)

No, for 5530 HSPA (Ericson)

No

Disconnect on Ethernet WWAN v1.0 Yes No No

SMS Text Messaging v1.0 Yes

Yes, with Dell Mobile Broadband Client

Utility (DMBCU) for 5720 EVDO (novatel)

No, for 5530 HSPA (Ericson)

No

Broadcom Gigabit LAN v1.0 Yes Yes Yes

Intel 825X Gigabit v1.0 Yes Yes Yes

Conexant HAD D330 MDC V.92 modem v1.0 Yes Yes Yes

Location Profiles v1.0 Yes N/A

Yes, limited attributes through Vista and

Windows 7 (Network and Sharing Center)

Import/Export Profiles v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

Yes, limited to WiFi profiles (netsh)

Profile Management Wizard v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

No

Radio Management Airplane Mode v1.0 Yes No No

Connection Logs v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

No

Connection Status v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

Yes

Device Status v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

Yes

Network Status Details v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

Yes

Status Logs v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

No

Diagnostics Connection base/ Hardware

based

v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

Yes

Troubleshooting FAQ's/Web links v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

Yes

SSO Pre-logon (Windows XP only) v1.0 Yes

Yes, with Intel Proset or Dell Wireless

Clinet Utility (DCU)

Yes, through GPO (Server 2008)

VPN Enforcement v1.0 Yes

Yes, with Dell Mobile Broadband Client

Utility 9DMBCU) for 5720 EVDO (novatel)

No, for 5530 HSPA (Ericson)

No

WLAN

WWAN

LAN/ Modem/other connections

Location Profiles

connection/device/status

Information

Log-on Features

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide

Appendix E

E-Docks

- Dell E-Docks (E-Family Docking Stations)

- Dell E-Family docking stations are architected differently than previous generations of Dell docking

stations.

- To enhance Plug And Play performance E-Family products no longer require a docking profile

- The following are the list of features and expected behavior differences between D-Docks and E-Docks:

Dell Latitude E-Family & Mobile Precision Reimage “How-To” Guide