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Dell™ PowerEdge™
R610 Systems
Hardware Owner’s Manual

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.

____________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel
is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows,
and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
September 2009

Rev. A03

Contents

About Your System .

. . . . . . . . . . . . . . . . .

Accessing System Features During Startup .

. . . . . .

. . . . . . . . . .

LCD Panel Features

. . . . . . . . . . . . . . . . . . .

Home Screen .

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

Front-Panel Features and Indicators

Setup Menu .
View Menu

Hard-Drive Indicator Patterns for RAID .

. . . . . . . .

. . . . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . .

Back-Panel Features and Indicators
Power Indicator Codes
NIC Indicator Codes

LCD Status Messages

Viewing Status Messages

Removing LCD Status Messages .

. . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . .

System Messages

Warning Messages

Diagnostics Messages
Alert Messages

Other Information You May Need

Contents

Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . .
Choosing the System Boot Mode

. .

. . . . . . . . . . . .

Entering the System Setup Program .

. . . . . . . . . .

Responding to Error Messages .

. . . . . . . . . .

Using the System Setup Program
Navigation Keys . . . . . . . . . .
System Setup Options

. . . . . . . . .

. . . . . . . . . . . . . . . . . .

Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Memory Settings Screen .

. . . . . . . . . . . . .

Processor Settings Screen .

. . . . . . . . . . . .

SATA Settings Screen.

. . . . . . . . . . . . . . .

Boot Settings Screen .

. . . . . . . . . . . . . . .

Integrated Devices Screen .

. . . . . . . . . . . .
. . . . . . . . . . .

Serial Communication Screen

. . . . . . . . . . .

. . . . . .

. . . . . . . . . . . .

. . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

Power Management Screen
System Security Screen
Exit Screen

Entering the UEFI Boot Manager.

. . . . . . . . . . . .

. .

. . . . . . . . . . . .

. . . . . . . . . . . . .

. . . . . . . . . . . . . .

Using the UEFI Boot Manager Navigation Keys
UEFI Boot Manager Screen.
UEFI Boot Settings Screen
System Utilities Screen .

System and Setup Password Features.

. . . . . . . . .

. . . . . . . . . . . .

. . . . . . . . . . . . .

. . . . . . . . . . . . . . .

Using the System Password
Using the Setup Password
iDRAC Configuration Utility

Contents

PCI IRQ Assignments Screen .

Embedded Server Management Screen

Entering the iDRAC Configuration Utility .

. . . . .

. . . . . . . .

. . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

Installing System Components
Recommended Tools .
Inside the System

Removing and Replacing the Optional Front Bezel .

. .

. . . . . . . . . . . . . . . . . . . . .

Removing the Information Tag

. . . . . . . . . . .

Replacing the Information Tag

. . . . . . . . . . .

. . . . . . . . . . . .

. . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . .

Information Tag

Opening and Closing the System
Opening the System
Closing the System
Hard Drives.

Removing a Drive Blank

Installing a Hard-Drive Blank .

. . . . . . . . . . .

Removing a Hot-Swap Hard Drive

. . . . . . . . .

Installing a Hot-Swap Hard Drive

. . . . . . . . .

. . . . . . . . . .

. . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .

Removing a Power Supply

. . . . . . . . . . . . .

Installing a Power Supply

. . . . . . . . . . . . .

Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . .
Installing a Hard Drive Into a
Hard-Drive Carrier . . . . . .
Power Supplies

Removing the Power Supply Blank .

. . . . . . . .

. . . . . . . . .

. . . . . . . . . . . . . . . . . . . .

. . . . . .

Installing the Power Supply Blank
Expansion Cards .

Expansion Card Installation Guidelines

Contents

Installing an Expansion Card

. . . . . . . . . . . .

Removing an Expansion Card .

. . . . . . . . . . .

. . . . . . . . . . . . . . . . .

Removing an Expansion-Card Riser

. . . . . . . .

Replacing an Expansion-Card Riser

. . . . . . . .

. . . . . . . . . . . . . . . . . . .

Expansion-Card Risers .

Internal SD Module

Installing the Internal SD Module.

. . . . . . . . .

. . . . . .

. . . . . . . . . . . . . . . . .

Installing an Internal SD Flash Card

. . . . . . . .

Removing an Internal SD Flash Card

. . . . . . . .

. . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . .

Removing the Internal USB Cable

. . . . . . . . .

Installing the Internal USB Cable .

. . . . . . . .

100

. . . . . . . . . . . . . . . . . . . . .

100

Removing the Internal SD Module Card
Internal SD Flash Card .

Internal USB Memory Key
Internal USB Cable .

VFlash Media .

Installing a VFlash Media Card .

. . . . . . . . .

101

Removing a VFlash Media Card

. . . . . . . . .

101

. . . . . . . . . .

101

iDRAC6 Enterprise Card (Optional)

Installing an iDRAC6 Enterprise Card .

. . . . . .

101

Removing an iDRAC6 Enterprise Card

. . . . . .

102

. . . . . . . . . . . . . . . . . . .

103

. . . . . . . . . . . . . . . . . . . . . .

104

Removing a Cooling Fan

. . . . . . . . . . . . .

105

Replacing a Cooling Fan

. . . . . . . . . . . . .

106

Removing the Fan Assembly

. . . . . . . . . . .

106

Replacing the Fan Assembly

. . . . . . . . . . .

107

. . . . . . . . .

108

NIC Hardware Key
Cooling Fans

Removing the Plastic Fan Guide

Contents

. . . . . . . . . .

108

. . . . . . . . . . . . . . . . . . . . . .

108

Removing an Optical Drive

. . . . . . . . . . . . .

109

Installing an Optical Drive

. . . . . . . . . . . . .

110

. . . . . . . . . . .

111

Replacing the Plastic Fan Guide
Optical Drive .

Integrated Storage Controller Card

Removing the Integrated Storage
Controller Card . . . . . . . . . .

. . . . . . . . .

111

Installing the Integrated Storage
Controller Card . . . . . . . . . .

. . . . . . . . .

112

. . . . . . . . . . . . . . . . . . . . . .

114

RAID Battery .

Removing a RAID Battery.

. . . . . . . . . . . . .

114

Installing a RAID Battery .

. . . . . . . . . . . . .

114

Removing the PERC 6/I Battery Cable

. . . . . . .

114

Installing the PERC 6/I Battery Cable .

. . . . . . .

115

. . . . . . . . . . . . . . . . . . . . .

116

System Memory

General Memory Module Installation
Guidelines. . . . . . . . . . . . . . .

. . . . . . .

116

. . . . . . . . . . . . .

117

Installing Memory Modules

. . . . . . . . . . . .

120

Removing Memory Modules

. . . . . . . . . . . .

122

. . . . . . . . . . . . . . . . . . . . . . .

122

Removing a Processor

. . . . . . . . . . . . . . .

122

Installing a Processor

. . . . . . . . . . . . . . .

125

. . . . . . . . . . . . . . . . . . . . .

127

. . . . . . . . . . .

127

. . . . . . . . . . . . . . . .

129

Mode-Specific Guidelines

Processors .

System Battery .

Replacing the System Battery
Control Panel Assembly .

Installing the Control Panel Display Module .

. . .

131

. . . . . . . .

131

. . . . . . . . .

132

Removing the Control Panel Board .
Installing the Control Panel Board

Contents

SAS Backplane.

. . . . . . . . . . . . . . . . . . . .

132

. . . . . . . . . .

132

. . . . . . . . . . .

135

. . . . . . . . . . . . . . . . . . . . .

135

Removing the System Board

. . . . . . . . . . .

135

Installing the System Board .

. . . . . . . . . . .

138

Removing the SAS Backplane
Installing a SAS Backplane .
System Board .

Troubleshooting Your System
Safety First—For You and Your System

. . . . . . . .

141

. . . . . . . .

141

Troubleshooting System Startup Failure .

. . . . . . .

141

Troubleshooting External Connections

. . . . . . . .

141

Troubleshooting the Video Subsystem .

. . . . . . . .

142

. . . . . . . . . . . .

142

Troubleshooting a USB Device

Troubleshooting a Serial I/O Device .
Troubleshooting a NIC

. . . . . . . . .

143

. . . . . . . . . . . . . . . . .

143

Troubleshooting a Wet System.

. . . . . . . . . . . .

Troubleshooting a Damaged System.

. . . . . . . . .

145

Troubleshooting the System Battery .

. . . . . . . . .

146

. . . . . . . . . . .

146

. . . . . .

147

. . . . . . . . . . . . . . . . .

148

. . . . . . . . . . .

148

. . . . . . . . .

150

Troubleshooting Power Supplies

Troubleshooting System Cooling Problems
Troubleshooting a Fan

Troubleshooting System Memory

Troubleshooting an Internal SD Card

Contents

144

Troubleshooting an Internal USB Key .

. . . . . . . . .

151

. . . . . . . . . . .

151

. . . . . . . . . . . . . .

152

Troubleshooting an Optical Drive .
Troubleshooting Hard Drives

Troubleshooting a SAS Controller .

. . . . . . . . . . .

153

. . . . . . . .

154

. . . . . . . . . . .

155

. . . . . . . . . . . .

157

Troubleshooting an External Tape Drive
Troubleshooting Expansion Cards .
Troubleshooting the Processors .

Running the System Diagnostics .

159

. . . . . . . . . . . . . .

159

When to Use the System Diagnostics .

. . . . . . . . .

160

. . . . . . . . . . . .

160

. . . . . . . . . .

161

. . . . . . . . . . . . .

161

Selecting Devices for Testing

. . . . . . . . . . .

161

Selecting Diagnostics Options

. . . . . . . . . . .

161

Running the System Diagnostics

System Diagnostics Testing Options
Using the Custom Test Options

Viewing Information and Results .

159

. . . . . . . .

Using Dell™ PowerEdge™ Diagnostics
System Diagnostics Features

. . . . .

Jumpers and Connectors
System Board Jumpers

. . . . . . . . .

. . . . . . . . . . .

162

163

. . . . . . . . . . . . . . . . .

163

. . . . . . . . . . . .

163

. . . . . . . . . . . . . . .

164

Disabling a Forgotten Password
System Board Connectors .

Contents

Getting Help .

. . . . . . . . . . . . . . . . . . . . .

Contacting Dell .

. . . . . . . . . . . . . . . . . . . .

167

. . . . . . . . . . . . . . . . . . . . . . . . . . . .

169

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

179

Glossary
Index

167

Contents

About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke

Description

Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager."

Enters System Services, which opens the Unified Server Configurator
from which you can access utilities such as system diagnostics. See the
Unified Server Configurator user documentation for more information.

Boot Mode set to BIOS: Enters the BIOS Boot Manager, which allows
you to select a boot device.
Boot Mode set to UEFI: Enters the UEFI Boot Manager, which enables
you to manage your system’s boot options.

Enters PXE boot (if enabled in System Setup program).

Enters the iDRAC6 Configuration Utility, which allows access to the
system event log (SEL) and configuration of remote access to the
system.
Enters the SAS Configuration Utility. See your SAS adapter
documentation for more information.
Enters the PERC configuration utility. For more information, see the
documentation for your PERC card.
Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your embedded NIC.

About Your System

Front-Panel Features and Indicators
Figure 1-1.
1

Front Panel Indicators and Features
3

10
Item

Indicator, Button, or
Connector

Power-on indicator,
power button

9
Icon

8
Description
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.

NOTE: When powering on the system, the
video monitor can take up to 25 seconds
to display an image, depending on the
amount of memory installed in the system.

NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.

NOTE: To force an ungraceful shutdown,
press and hold the power button for five
seconds.

About Your System

Item

Indicator, Button, or
Connector

NMI button

Icon

Description
Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.

USB connectors (2)

Connects USB devices to the system.
The ports are USB 2.0-complaint.

Video connector

Connects a monitor to the system.

LCD menu buttons

Allows you to navigate the control panel
LCD menu.

LCD panel

Provides system ID, status information,
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.

NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
7

System identification
button

The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the chassis back panel flash
blue until one of the buttons is pushed
again.

About Your System

Item

Indicator, Button, or
Connector

Icon

Description

Hard drives (6)

Up to six 2.5-inch hard drives

Optical drive
(optional)

One optional slim-line SATA DVD drive
or DVD+RW drive.

NOTE: DVD devices are data only.
10

System identification
panel

A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.

LCD Panel Features
The system's LCD panel provides system information and status messages to
signify when the system is operating correctly or when the system needs
attention. See "LCD Status Messages" for information on specific status
codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight will switch off after five minutes of inactivity, and can be
turned on by pressing the Select button on the LCD panel. The LCD
backlight will remain off if the "No Message" option is selected through the
iDRAC6, the LCD panel, or other tools.

About Your System

Figure 1-2.

LCD Panel Features
1
2

Item

Buttons

Description

Left

Moves the cursor back in one-step increments.

Select

Selects the menu item highlighted by the
cursor.

Right

Moves the cursor forward in one-step
increments.

During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling.
• Press again to repeat the cycle.
4

System ID

Turns the system ID mode on and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than five
seconds to enter BIOS Progress mode.

Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode, the
LCD backlight will turn off after five minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon
is displayed, and then select the Home
icon.

About Your System

Setup Menu
Option

Description

DRAC

Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.

Set error

Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL log. This
can be useful when trying to match an LCD message
with an SEL entry.
Select Simple to display LCD error messages in a more
user-friendly description. See "LCD Status Messages"
for a list of messages in this format.

Set home

Select the default information to be displayed on the
LCD Home screen. See "View Menu" to see the options
and option items that can be selected to display by
default on the Home screen.

View Menu
Option

Description

DRAC IP

Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).

MAC

Displays the MAC addresses for DRAC, iSCSIn, or
NETn.

Name

Displays the name of the Host, Model, or User String
for the system.

Number

Displays the Asset tag or the Service tag for the system.

Power

Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the "Set
home" submenu of the Setup menu (see "Setup
Menu").

About Your System

Option

Description

Temperature

Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
"Set home" submenu of the Setup menu (see "Setup
Menu").

Hard-Drive Indicator Patterns for RAID
Figure 1-3. Hard Drive Indicators
1

drive-activity indicator (green)

drive-status indicator (green and
amber)

About Your System

Drive-Status Indicator Pattern
(RAID Only)

Description

Blinks green two times per
second

Identify drive/preparing for removal

Off

Drive ready for insertion or removal

NOTE: The drive status indicator remains off until all
hard drives are initialized after system power is
applied. Drives are not ready for insertion or removal
during this time.
Blinks green, amber, and off

Drive predicted failure

Blinks amber four times per
second

Drive failed

Blinks green slowly

Drive rebuilding

Steady green

Drive online

About Your System

Back-Panel Features and Indicators
Figure 1-4 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-4. Back-Panel Features and Indicators
1

3 4

Icon

9 10 11

Item

Indicator, Button, or
Connector

Description

iDRAC6 Enterprise
port (optional)

Dedicated management port for the
optional iDRAC6 Enterprise card.

VFlash media slot
(optional)

Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.

serial connector

Connects a serial device to the system.

PCIe slot 1

PCI Express (generation 2) x8-wide
expansion slot (full-height, half-length)

video connector

Connects a VGA display to the system.

USB connectors (2)

Connects USB devices to the system.
The ports are USB 2.0-complaint.

PCIe slot 2

PCIe Gen2 x8-wide expansion slot
(full-height, half-length)

Ethernet connectors
(4)

Embedded 10/100/1000 NIC
connectors.

system status indicator
connector

Connector for attaching a system
indicator extension cable that is used
on a cable management arm

system status indicator

Provides a power on indicator for the
back of the system

About Your System

Item

Indicator, Button, or
Connector

system identification
button

Turns the system ID modes on and off.

power supply 1 (PS1)

717-W or 502-W power supply

power supply 2 (PS2)

717-W or 502-W power supply

About Your System

Icon

Description

The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the chassis back
panel light blue until one of the
buttons is pushed again.

Power Indicator Codes
An LED indicator on the power button indicates when power is supplied to
the system and the system is operational.
The power supplies have an indicator that shows whether power is present or
whether a power fault has occurred.
•

Not lit — AC power is not connected.

•

Green — In standby mode, indicates that a valid AC source is connected
to the power supply, and that the power supply is operational. When the
system is on, it also indicates that the power supply is providing DC power
to the system.

•

Amber — Indicates a problem with the power supply.

•

Alternating green and amber — When hot-adding a power supply,
indicates that the power supply is mismatched with the other power
supply (a High Output power supply and an Energy Smart power supply
are installed in the same system). Replace the power supply that has the
flashing indicator with a power supply that matches the capacity of the
other installed power supply.
CAUTION: If troubleshooting a PSU mismatch error, replace only the power
supply with the flashing indicator. Swapping the opposite power supply to create
a matched pair can result in an error condition and unexpected system shutdown.
To change from a High Output configuration to an Energy Smart configuration or
vice versa, you must power down the system.

About Your System

Figure 1-5. Power Supply Status Indicator

power supply status

NIC Indicator Codes
Figure 1-6.

NIC Indicators
1

link indicator

About Your System

activity indicator

Indicator

Description

Link and activity indicators are off The NIC is not connected to the network.
Link indicator is green

The NIC is connected to a valid network link at
1000 Mbps.

Link indicator is amber

The NIC is connected to a valid network link at
10/100 Mbps.

Activity indicator is green blinking Network data is being sent or received.

LCD Status Messages
The following LCD messages refer to events recorded in the System Event
Log (SEL). (The messages are shown here in "simple" text format.) For
information on the SEL and configuring system management settings, see
the systems management software documentation.
NOTE: If your system fails to boot, press the System ID button for at least five
seconds until an error code appears on the LCD. Record the code, then see "Getting
Help."

Viewing Status Messages
If a system error code occurs, the LCD screen will turn amber. Press the Select
button to view the list of errors or status messages. Use the Left and Right
buttons highlight an error number, and press Select to view the error.

Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For other faults, you must take action to remove the message
from the LCD display:
•

Clear the SEL — You can perform this task remotely, but you will lose the
event history for the system.

•

Power cycle — Turn off the system and disconnect it from the electrical
outlet; wait approximately ten seconds, reconnect the power cable, and
restart the system.

About Your System

To resolve the problem and remove the LCD message, refer to the corrective
actions in the following table.
NOTE: The following LCD status messages are displayed in the Simple format. See
“Setup Menu“to select the format in which the messages are displayed.
Table 1-1. LCD Status Messages
Code

Text

Cause

Corrective Actions

E1000 Failsafe
voltage
error.
Contact
support.

Check the system event log Remove AC power to the
for critical failure events.
system for 10 seconds or
clear the SEL.

E1114 Ambient Temp
exceeds
allowed
range.

Ambient temperature has a See "Troubleshooting
reached a point outside of System Cooling
the allowed range.
Problems."

E1116 Memory
disabled,
temp above
range. Power
cycle AC.

Memory has exceeded
allowable temperature and
has been disabled to
prevent damage to the
components.

If the problem persists,
see "Getting Help."

Remove AC power to the
system for 10 seconds and
restart the system.
See "Troubleshooting
System Cooling
Problems."
If the problem persists,
see "Getting Help."

E1210 Motherboard
battery
failure.
Check
battery.

CMOS battery is missing or See "Troubleshooting the
the voltage is outside of the System Battery."
allowable range.

E1211 RAID
Controller
battery
failure.
Check
battery.

RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.

About Your System

Reseat the RAID battery
connector. See "Installing
a RAID Battery" and
"Troubleshooting System
Cooling Problems."

Table 1-1.
Code

LCD Status Messages (continued)
Text

Cause

Corrective Actions

E1216 3.3V
Regulator
failure.
Reseat PCIe
cards.

3.3V voltage regulator has
failed.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards."

E1229 CPU # VCORE
Regulator
failure.
Reseat CPU.

Specified processor
VCORE voltage regulator
has failed.

Reseat the processor(s).
See "Troubleshooting the
Processors."

E122A CPU # VTT
Regulator
failure.
Reseat CPU.

Specified processor VTT
Reseat the processor(s).
voltage regulator has failed. See "Troubleshooting the
Processors."

E122C CPU Power
Fault. Power
cycle AC.

A power fault was detected Remove AC power to the
when powering up the
system for 10 seconds and
processor(s).
restart the system.

If the problem persists,
see "Getting Help."

If the problem persists,
see "Getting Help."
E122D Memory
One of the memory
Regulator #
regulators has failed.
Failed.
Reseat DIMMs.
E122E On-board
regulator
failed. Call
support.

One of the on-board
voltage regulators failed.

E1310 Fan ## RPM
exceeding
range. Check
fan.

RPM of specified fan is
outside of the intended
operating range.

Reseat the memory
modules. See
"Troubleshooting System
Memory."
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."
See "Troubleshooting
System Cooling
Problems."

About Your System

Table 1-1. LCD Status Messages (continued)
Code

Text

Cause

Corrective Actions

E1311 Fan module ##
RPM exceeding
range. Check
fan.

RPM of specified fan in
See "Troubleshooting
specified module is outside System Cooling
of intended operating
Problems."
range.

E1313 Fan
redundancy
lost. Check
fans.

The system is no longer fan Check LCD for additional
redundant. Another fan
scrolling messages. See
failure would put the
"Troubleshooting a Fan."
system at risk of overheating.

E1410 System Fatal
Error
detected.

A fatal system error has
been detected.

Check LCD for additional
scrolling messages.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."

E1414 CPU # temp
Specified processor is out of
exceeding
acceptable temperature
range. Check range.
CPU heatsink.

Ensure that the processor
heat sinks are properly
installed. See
"Troubleshooting the
Processors" and
"Troubleshooting System
Cooling Problems."

Specified processor is
missing or bad, and the
system is in an unsupported
configuration.

Ensure that the specified
microprocessor is properly
installed. See
"Troubleshooting the
Processors."

Processors are in an
E141C Unsupported
unsupported configuration.
CPU
configuration
Check CPU or
BIOS
revision.

Ensure that your
microprocessors match
and conform to the type
described in the
microprocessor technical
specifications outlined in
your system’s Getting
Started Guide.

E1418 CPU # not
detected.
Check CPU is
seated
properly.

About Your System

Table 1-1.
Code

LCD Status Messages (continued)
Text

E141F CPU #
protocol
error. Power
cycle AC.

Cause

Corrective Actions

The system BIOS has
reported a processor
protocol error.

Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."

E1420 CPU Bus
The system BIOS has
parity error. reported a microprocessor
Power cycle
bus parity error.
AC.

Remove AC power to the
system for 10 seconds or
clear the SEL.

E1422 CPU # machine The system BIOS has
check error. reported a machine check
Power cycle
error.
AC.

Remove AC power to the
system for 10 seconds and
restart the system.

E1610 Power Supply
# (### W)
missing.
Check power
supply.

If the problem persists,
see "Getting Help."

Specified power supply was See "Troubleshooting
removed or is missing from Power Supplies."
the system.

E1614 Power Supply Specified power supply has See "Troubleshooting
# (### W)
failed.
Power Supplies."
error. Check
power supply.
E1618 Predictive
failure on
Power Supply
# (### W).
Check PSU.

A power supply fan failure, See "Troubleshooting
Power Supplies."
an over-temperature
condition, or power supply
communication error has
caused the predictive
warning of an impending
power supply failure.

About Your System

Table 1-1. LCD Status Messages (continued)
Code

Text

Cause

Corrective Actions

E161C Power Supply
# (### W)
lost AC
power. Check
PSU cables.

Specified power supply is
Check the AC power
attached to the system, but source for the specified
it has lost its AC input.
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies."

E1620 Power Supply
# (### W) AC
power error.
Check PSU
cables.

Specified power supply's
AC input is outside of the
allowable range.

E1624 Lost power
supply
redundancy.
Check PSU
cables.

The power supply
See "Troubleshooting
subsystem is no longer
Power Supplies."
redundant. If the remaining
power supply fails, the
system will shut down.

Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies."

E1626 Power Supply The power supplies in the
Mismatch.
system are not the same
PSU1 = ### W, wattage.
PSU2 = ### W.

Ensure that power
supplies with matching
wattage are installed. See
the Technical
Specifications outlined in
your system’s Getting
Started Guide.

The system configuration
requires more power than
the power supplies can
provide, even with
throttling.

Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.

E1629 Power
required >
PSU wattage.
Check PSU and
config.

About Your System

Table 1-1.
Code

LCD Status Messages (continued)
Text

E1710 I/O channel
check error.
Review &
clear SEL.

Cause

Corrective Actions

The system BIOS has
reported an I/O channel
check.

Check the SEL for details
of the error message.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."

E1711 PCI parity
error on Bus
## Device ##
Function ##

PCI parity
error on Slot
#. Review &
clear SEL.

E1712 PCI system
error on Bus
## Device ##
Function ##

PCI system
error on Slot
#. Review &
clear SEL.

The system BIOS has
reported a PCI parity error
on a component that
resides in PCI
configuration space at bus
##, device ##, function
##.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards."

The system BIOS has
reported a PCI parity error
on a component that
resides in the specified slot.

Check the SEL for details
of the error message.

The system BIOS has
reported a PCI system error
on a component that
resides in PCI
configuration space at bus
##, device ##, function
##.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards."

The system BIOS has
reported a PCI system error
on a component that
resides in the specified slot.

Reinstall the expansioncard riser. See "ExpansionCard Risers." If the
problem persists, the riser
card or system board is
faulty. See "Getting Help."

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards."

About Your System

Table 1-1. LCD Status Messages (continued)
Code

Text

Cause

E1714 Unknown
The system BIOS has
error. Review determined there has been
& clear SEL. an error in the system, but
is unable to determine its
origin.

Corrective Actions
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."

E1715 Fatal I/O
The system BIOS has
Check the SEL for details
error. Review determined there has been of the error message and
& clear SEL. an error in the system.
then clear the SEL.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."
E1716 Chipset IERR
Bus ## Dev ##
Function ##.
Review &
clear SEL.

The system BIOS has
reported a chipset internal
error that resides in bus
##, device ##,
function##.

Check the SEL for details
of the error message and
then clear the SEL.
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."

E1717 CPU ##
internal
error. Review
& clear SEL.

The system BIOS has
determined that the
specified processor has had
an internal error.

Check the SEL for details
of the error message and
then clear the SEL.
Remove AC power to the
system for 10 seconds and
restart the system.
See "Troubleshooting the
Processors." If the
problem persists, see
"Getting Help."

About Your System

Table 1-1.
Code

LCD Status Messages (continued)
Text

E171F PCIe fatal
error on Bus
## Device ##
Function ##

PCIe fatal
error on Slot
#. Review &
clear SEL.

Cause

Corrective Actions

The system BIOS has
reported a PCIe fatal error
on a component that
resides in PCI
configuration space at bus
##, device ##, function
##.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards."

The system BIOS has
reported a PCIe fatal error
on a component that
resides in the specified slot.

Reinstall the expansioncard riser. See "ExpansionCard Risers." If the
problem persists, the riser
card or system board is
faulty. See "Getting Help."

E1810 Hard drive ## The specified hard drive
fault. Review has experienced a fault.
& clear SEL.

See "Troubleshooting
Hard Drives."

E1812 Hard drive ## The specified hard drive
Information only.
removed.
has been removed from the
Check drive. system.
E1A11 PCI Riser
hardware &
configuration
mismatch.
Reconfigure.

PCIe risers are not
configured correctly. Some
invalid configurations
prevent the system from
powering on.

Reinstall the expansioncard riser. See "ExpansionCard Risers."
If the problem persists,
the riser card or system
board is faulty. See
"Getting Help."

E1A12 PCI Riser not One or all of the PCIe risers Reinstall the missing riser
card(s). See "Replacing an
is missing. This prevents
detected.
Check Riser. the system from powering Expansion-Card Riser."
on.
E1A14 SAS cable A
failure.
Check
connection.

SAS cable A is missing or
bad.

Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help."

About Your System

Table 1-1. LCD Status Messages (continued)
Code

Text

E1A15 SAS cable B
failure.
Check
connection.

Cause

Corrective Actions

SAS cable B is missing or
bad.

Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help."

E1A1D Control panel USB cable to the control
USB cable not panel is missing or bad.
detected.
Check cable.

Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help."

E2010 Memory not
detected.
Inspect
DIMMs.

No memory was detected in Install memory or reseat
the system.
the memory modules. See
"System Memory" or
"Troubleshooting System
Memory."

E2011 Memory
configuration
failure.
Check DIMMs.

Memory detected, but is
not configurable. Error
detected during memory
configuration.

See "Troubleshooting
System Memory."

E2012 Memory
Memory configured, but is See "Troubleshooting
configured
unusable.
System Memory."
but unusable.
Check DIMMs.
E2013 BIOS unable
The system BIOS failed to See "Troubleshooting
copy its flash image into
System Memory."
to shadow
memory. Check memory.
DIMMs.
E2014 CMOS RAM
failure.
Power cycle
AC.

About Your System

CMOS failure. CMOS
RAM not functioning
properly.

Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."

Table 1-1.
Code

LCD Status Messages (continued)
Text

Cause

Corrective Actions

E2015 DMA
Controller
failure.
Power cycle
AC.

DMA controller failure.

Remove AC power to the
system for 10 seconds and
restart the system.

E2016 Interrupt
Controller
failure.
Power cycle
AC.

Interrupt controller failure. Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help."

E2017 Timer refresh Timer refresh failure.
failure.
Power cycle
AC.

E2018 Programmable
Timer error.
Power cycle
AC.

Programmable interval
timer error.

Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."
Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."

E2019 Parity error. Parity error.
Power cycle
AC.

Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."

E201A SuperIO
failure.
Power cycle
AC.

SIO failure.

Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."

About Your System

Table 1-1. LCD Status Messages (continued)
Code

Text

E201B Keyboard
Controller
error. Power
cycle AC.

Cause

Corrective Actions

Keyboard controller failure. Remove AC power to the
system for 10 seconds and
restart the system.
If the problem persists,
see "Getting Help."

E201C SMI
System management
initializatio interrupt (SMI)
n failure.
initialization failure.
Power cycle
AC.

Remove AC power to the
system for 10 seconds and
restart the system.

E201D Shutdown test BIOS shutdown test failure.
failure.
Power cycle
AC.

Remove AC power to the
system for 10 seconds and
restart the system.

E201E POST memory
BIOS POST memory test
test failure. failure.
Check DIMMs.

See "Troubleshooting
System Memory."

E2020 CPU
Processor configuration
configuration failure.
failure.
Check screen
message.

Check screen for specific
error messages. See
"Troubleshooting the
Processors."

Incorrect memory
E2021 Incorrect
configuration.
memory
configuration. Review
User Guide.

Check screen for specific
error messages (see
"Troubleshooting System
Memory").

E2022 General
failure
during POST.
Check screen
message.

About Your System

If the problem persists,
see "Getting Help."

General failure after video. Check screen for specific
error messages.

Table 1-1.
Code

LCD Status Messages (continued)
Text

Cause

Corrective Actions

E2110 Multibit
The DIMM in slot "##"
Error on DIMM has had a multi-bit error
##. Reseat
(MBE).
DIMM.

See "Troubleshooting
System Memory."

E2111 SBE log
disabled on
DIMM ##.
Reseat DIMM.

The system BIOS has
disabled memory single-bit
error (SBE) logging and will
not log anymore SBEs until
the system is rebooted.
"##" represents the DIMM
implicated by the BIOS.

Remove AC power to the
system for 10 seconds and
restart the system.

E2113 Mem mirror
OFF on DIMM
## & ##.
Power cycle
AC

The system BIOS has
disabled memory mirroring
because it has determined
one half of the mirror has
had too many errors. "##
& ##" represents the
DIMM pair implicated by
the BIOS.

Remove AC power to the
system for 10 seconds and
restart the system.

I1910 Intrusion
System cover has been
detected.
removed.
Check chassis
cover.

If the problem persists,
see "Troubleshooting
System Memory."

Information only.

I1911 LCD Log full.
Check SEL to
review all
Errors.

LCD overflow message. A
maximum of ten error
messages can display
sequentially on the LCD.
The eleventh message
instructs the user to check
the SEL for details on the
events.

Check the SEL for details
on the events.

I1912 SEL full.
Review &
clear log.

The SEL is full of events
and is unable to log any
more.

Check the SEL for details
of the error messages,
then clear the SEL.

Remove AC power to the
system for 10 seconds or
clear the SEL.

About Your System

Table 1-1. LCD Status Messages (continued)
Code

Text

Cause

Corrective Actions

W1228 RAID
Controller
battery
capacity <
24hr.

Warns predictively that the Allow RAID battery to
RAID battery has less than charge to greater than 24
24 hours of charge left.
hours of sustained charge.

W1627 Power
required >
PSU wattage.
Check PSU and
config.

The system configuration
requires more power than
what the power supply can
provide.

Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.

W1628 Performance
degraded.
Check PSU and
system
configuration.

The system configuration
requires more power than
what the power supply can
provide, but it can boot if
throttled.

Turn off power to the
system, reduce the
hardware configuration or
install higher-wattage
power supplies, and then
restart the system.

If problem persists,
replace the RAID battery.
See "Installing a RAID
Battery."

NOTE: For the full name of an abbreviation or acronym used in this table, see the
"Glossary."

About Your System

System Messages
System messages appear on the screen to notify you of a possible problem
with the system.
NOTE: If you receive a system message not listed in the table, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
Table 1-2.

System Messages

Message

Causes

Corrective Actions

128-bit Advanced
ECC mode
disabled. For
128-bit Advanced
ECC, DIMMs must
be installed in
pairs. Pairs must
be matched in
size and
geometry.

The memory configuration
does not match the setting in
BIOS. The BIOS setting has
been disabled.

Reconfigure the memory
modules to support
Advanced ECC mode. See
"System Memory."

Alert! Advanced
ECC Memory Mode
disabled! Memory
configuration
does not support
Advanced ECC
Memory Mode.

Advanced ECC Memory
Mode was enabled in the
system setup program, but
the current configuration
does not support Advanced
ECC Memory Mode.

Ensure that the memory
modules are installed in a
configuration that supports
Advanced ECC Memory
Mode. Check other system
messages for additional
information for possible
causes. For memory
configuration information,
see "System Memory."

A memory module may be
faulty.

Check other messages for
faulty memory modules.
If the problem persists, see
"Troubleshooting System
Memory."

About Your System

Table 1-2. System Messages (continued)
Message

Causes

Corrective Actions

Alert! iDRAC6 not The iDRAC6 is not
Wait for the system to
responding.
responding to BIOS
reboot.
Rebooting.
communication either
because it is not functioning
properly or has not
completed initialization. The
system will reboot.
Alert! iDRAC6 not
responding.
Power required
may exceed PSU
wattage.

The iDRAC6 is not
responding.
The iDRAC6 was remotely
reset while system was
booting

Remove AC power to the
system for 10 seconds and
restart the system.

Alert!
After AC recovery, the
Continuing
iDRAC6 takes longer than
system boot
normal to boot.
accepts the risk
that system may
power down
without warning.
Alert! Node
Interleaving
disabled! Memory
configuration
does not support
Node
Interleaving.

The memory configuration
does not support node
interleaving, or the
configuration has changed
(for example, a DIMM has
failed) so that node
interleaving cannot be
supported. The system will
run but node interleaving will
be disabled.

About Your System

Ensure that the memory
modules are installed in a
configuration that supports
node interleaving. Check
other system messages for
additional information for
possible causes. For memory
configuration information,
see "System Memory." If the
problem persists, see
"Troubleshooting System
Memory."

Table 1-2.

System Messages (continued)

Message

Causes

Corrective Actions

Alert! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.

The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.

If any system components
were just upgraded, return
the system to the previous
configuration. If the system
boots without this warning,
then the replaced
component(s) are not
supported with this power
supply. If Energy Smart
power supplies are installed,
replace them with the High
Output power supplies to use
the components. See "Power
Supplies."

Alert! Redundant
memory disabled!
Memory
configuration
does not support
redundant
memory.

Memory Mirroring was
enabled in the system setup
program, but the current
configuration does not
support redundant memory.
A memory module may be
faulty.

Check the memory modules
for failure. See
"Troubleshooting System
Memory." Reset the memory
setting, if appropriate. See
"Using the System Setup
Program and UEFI Boot
Manager."

Alert! System
fatal error
during previous
boot.

An error caused the system to Check other system
reboot.
messages for additional
information for possible
causes.

BIOS
MANUFACTURING
MODE detected.
MANUFACTURING
MODE will be
cleared before
the next boot.
System reboot
required for
normal
operation.

System is in manufacturing
mode.

Alert!
Continuing
system boot
accepts the risk
that system may
power down
without warning.

Reboot to take the system
out of manufacturing mode.

About Your System

Table 1-2. System Messages (continued)
Message

Causes

Corrective Actions

BIOS Update
Attempt Failed!

Remote BIOS update
attempt failed.

Retry the BIOS update. If
the problem persists, see
"Getting Help."

Caution!
NVRAM_CLR jumper
is installed on
system board

NVRAM_CLR jumper is
Move the NVRAM_CLR
installed in the clear setting. jumper to the default
CMOS has been cleared.
position (pins 3 and 5). See
"System Board Connectors"
for jumper location.
After restoring the jumper,
update the desired settings in
the BIOS System Setup
program. See "Using the
System Setup Program and
UEFI Boot Manager."

CPU set to
minimum
frequency.

The processor speed may be
intentionally set lower for
power conservation.

CPU x installed
with no memory.

Memory modules are
Install memory modules for
required but not installed in the processor. See "System
the indicated processor’s
Memory."
memory slots.

About Your System

If not an intentional setting,
check any other system
messages for possible causes.

Table 1-2.

System Messages (continued)

Message

Causes

Corrective Actions

CPUs with
different cache
sizes detected.

Mismatched processors are
installed.

Ensure that all processors
have the same cache size,
number of cores and logical
processors, and power
ratings, and that they are
properly installed. See
"Processors."

CPUs with
different core
sizes detected!
System halted
CPUs with
different
logical
processors
detected! System
halted
CPUs with
different power
rating detected!
System halted
Current boot mode The boot option selected in
the UEFI Boot Manager is
is set to UEFI.
Please ensure
not installed in the system.
compatible
bootable media is
available. Use
the system setup
program to change
the boot media as
needed.

Ensure that the boot option
specified in the UEFI Boot
Manager is installed in the
system. See "Using the
System Setup Program and
UEFI Boot Manager."

Decreasing
Faulty or improperly installed Reseat the memory modules.
available memory memory modules.
See "Troubleshooting System
Memory."
DIMM
configuration on
each CPU should
match.

Invalid memory
configuration on a dualprocessor system. The
DIMM configuration for
each processor must be
identical.

Ensure that the memory
modules are installed in a
valid configuration. See
"System Memory."

About Your System

Table 1-2. System Messages (continued)
Message

Causes

Corrective Actions

Embedded NICx and
NICy:
OS NIC=DISABLED,
Management
Shared NIC=
DISABLED

The OS NIC interface is
disabled in BIOS. The
Management Shared NIC
interface is disabled in
management tools.

Check the system
management software or the
System Setup program for
NIC settings. If a problem is
indicated, see
"Troubleshooting a NIC."

Embedded NICx and
NICy:
OS NIC=DISABLED,
Management
Shared NIC=
ENABLED

The OS NIC interface is
disabled in BIOS. The
Management Shared NIC
interface is enabled in
management tools.

Check the system
management software or the
System Setup program for
NIC settings. If a problem is
indicated, see
"Troubleshooting a NIC."

Error 8602 Auxiliary Device
Failure. Verify
that mouse and
keyboard are
securely
attached to
correct
connectors.

Mouse or keyboard cable is
loose or improperly
connected.

Reseat the mouse or
keyboard cable.

Defective mouse or keyboard. Ensure that the mouse or
keyboard is operational. See
"Troubleshooting a USB
Device."

Gate A20 failure Faulty keyboard controller;
faulty system board.

See "Getting Help."

General failure

The operating system is
unable to carry out the
command.

This message is usually
followed by specific
information. Note the
information, and take the
appropriate action to resolve
the problem.

Invalid
configuration
information please run SETUP
program.

An invalid system
configuration caused a
system halt.

Run the System Setup
program and review the
current settings. See "Using
the System Setup Program
and UEFI Boot Manager."

About Your System

Table 1-2.

System Messages (continued)

Message

Causes

Corrective Actions

Invalid PCIe card
found in the
Internal_Storage
slot!

The system halted because
an invalid PCIe expansion
card is installed in the
dedicated storage controller
slot.

Remove the PCIe expansion
card and install the
integrated storage controller
in the dedicated slot. See
"Integrated Storage
Controller Card."

Keyboard
controller
failure

Faulty keyboard controller;
faulty system board

See "Getting Help."

Keyboard data
line failure

Keyboard cable connector is Reseat the keyboard cable. If
improperly connected or the the problem persists, see
keyboard is defective.
"Troubleshooting a USB
Device."

Keyboard stuck
key failure

Keyboard fuse has Overcurrent detected at the
failed
keyboard connector.

See "Getting Help."

Local keyboard
All USB ports are disabled,
preventing keyboard access.
may not work
because all user
accessible USB
ports are
disabled. If
operating
locally, power
cycle the system
and enter system
program to change
settings.

Run the System Setup
program and enable one or
more USB ports. See "Using
the System Setup Program
and UEFI Boot Manager."

Manufacturing
mode detected

System is in manufacturing
mode.

Reboot to take the system
out of manufacturing mode.

Maximum rank
count exceeded.
The following
DIMM has been
disabled: x

Invalid memory
configuration. The system
will run but with the
specified DIMM disabled.

Ensure that the memory
modules are installed in a
valid configuration. See
"System Memory."

About Your System

Table 1-2. System Messages (continued)
Message

Causes

Corrective Actions

Memory address
line failure at
address, read
value expecting
value

Faulty or improperly installed See "Troubleshooting System
memory modules.
Memory."

Memory double
word logic
failure at
address, read
value expecting
value

Faulty or improperly installed See "Troubleshooting System
memory modules.
Memory."

Memory
Initialization
Warning: Memory
size may be
reduced

Invalid memory
configuration. The system
will run but with less memory
than is physically available.

Memory odd/even
logic failure at
address, read
value expecting
value

Faulty or improperly installed See "Troubleshooting System
memory modules.
Memory."

Memory set to
minimum
frequency.

The memory frequency may If not an intentional setting,
be intentionally set lower for check any other system
power conservation.
messages for possible causes.

Ensure that the memory
modules are installed in a
valid configuration. See
"System Memory."

The current memory
Ensure that your memory
configuration may support
configuration supports the
only the minimum frequency. higher frequency. See
"System Memory."
Memory tests
terminated by
keystroke.

POST memory test was
terminated by pressing the
spacebar.

MEMTEST lane
failure
detected on x

Invalid memory
Ensure that the memory
configuration. A mismatched modules are installed in a
DIMM is installed.
valid configuration. See
"System Memory."

About Your System

Information only.

Table 1-2.

System Messages (continued)

Message

Causes

Corrective Actions

Mirror mode
disabled. For
mirror mode,
DIMMs must be
installed in
pairs. Pairs must
be matched in
size and
geometry.

The memory configuration
does not match the setting in
BIOS. The BIOS setting has
been disabled.

Reconfigure the memory
modules for Memory
Mirroring mode. See "System
Memory."

No boot device
available

Faulty or missing optical
drive subsystem, hard drive,
or hard-drive subsystem, or
no bootable USB key
installed.

Use a bootable USB key, CD,
or hard drive. If the problem
persists, see
"Troubleshooting an Internal
SD Card," and
"Troubleshooting Hard
Drives," "Troubleshooting an
Optical Drive," and
"Troubleshooting a USB
Device." See "Using the
System Setup Program and
UEFI Boot Manager" for
information on setting the
order of boot devices.

No boot sector on Incorrect configuration
hard drive
settings in System Setup
program, or no operating
system on hard drive.

No timer tick
interrupt

Faulty system board.

Check the hard-drive
configuration settings in the
System Setup program. See
"Using the System Setup
Program and UEFI Boot
Manager." If necessary, install
the operating system on your
hard drive. See your
operating system
documentation.
See "Getting Help."

About Your System

Table 1-2. System Messages (continued)
Message

Causes

Corrective Actions

PCI BIOS failed
to install

PCIe device BIOS (Option
ROM) checksum failure
detected during shadowing.

Reseat the expansion card(s).
Ensure that all appropriate
cables are securely connected
to the expansion card(s). If
the problem persists, see
"Troubleshooting Expansion
Cards."

Cables to expansion card(s)
loose; faulty or improperly
installed expansion card(s).
PCIe Training
Faulty or improperly installed
Error: Expected
PCIe card in the specified
Link Width is x, slot.
Actual Link Width
is y.
Plug & Play
Configuration
Error

Error encountered in
initializing PCIe device;
faulty system board.

Quad rank DIMM
Invalid memory
detected after
configuration.
single rank or
dual rank DIMM in
socket.

About Your System

Reseat the PCIe card in the
specified slot number. See
"Troubleshooting Expansion
Cards." If the problem
persists, see "Getting Help."
Install the NVRAM_CLR
jumper in the clear position
(pins 1 and 3) and reboot the
system. See "System Board
Connectors" for jumper
location. If the problem
persists, see
"Troubleshooting Expansion
Cards."
Ensure that the memory
modules are installed in a
valid configuration. See
"System Memory."

Table 1-2.

System Messages (continued)

Message

Causes

Corrective Actions

Read fault

Faulty USB device, USB
medium, optical drive
assembly, hard drive, or harddrive subsystem.

Replace the USB medium or
device. Ensure that the USB,
backplane, or SATA cables
are properly connected. See
"Troubleshooting a USB
Device" or "Troubleshooting
Hard Drives" for the
appropriate drive(s) installed
in your system.

Requested sector
not found

See "Troubleshooting a USB
Device," "Troubleshooting an
Internal SD Card," and
"Troubleshooting Hard
Drives."
SATA port x
There is no device connected Information only.
device not found to the specified SATA port.
SATA port x
device autosensing error

The drive connected to the Replace the faulty drive.
specified SATA port is faulty.

SATA port x
device
configuration
error
SATA port x
device error
Sector not found Faulty hard drive, USB
device, or. USB medium.
Seek error
Seek operation
failed

Replace the USB medium or
device. Ensure that the USB
or SAS backplane cables are
properly connected. See
"Troubleshooting a USB
Device" or "Troubleshooting
Hard Drives" for the
appropriate drive(s) installed
in your system.

About Your System

Table 1-2. System Messages (continued)
Message

Causes

Corrective Actions

Shutdown failure General system error.

Run the online diagnostic
tests. See "Running the
System Diagnostics."

The amount of
Memory has been added or
system memory has removed or a memory
changed
module may be faulty.

If memory has been added or
removed, this message is
informative and can be
ignored. If memory has not
been added or removed,
check the SEL to determine
if single-bit or multi-bit
errors were detected and
replace the faulty memory
module.
See "Troubleshooting System
Memory."

About Your System

Table 1-2.

System Messages (continued)

Message

Causes

Corrective Actions

The following
DIMMs should
match in

Invalid memory
configuration. The specified
DIMMs do not match in size,
number of ranks, or number
of data lanes.

Ensure that the memory
modules are installed in a
valid configuration. See
"System Memory."

geometry:
x,x,...
The following
DIMMs should
match in rank
count: x,x,...
The following
DIMMs should
match in size:
x,x,...
The following
DIMMs should
match in size

and geometry:
x,x,...
The following
DIMMs should
match in size

and rank count:
x,x,...
Thermal sensor
Invalid memory
Ensure that the memory
not detected on x configuration. A mismatched modules are installed in a
DIMM is installed.
valid configuration. See
"System Memory."
Time-of-day
clock stopped

Faulty battery or faulty chip. See "Troubleshooting the
System Battery."

Time-of-day not
set - please run
SETUP program

Incorrect Time or Date
settings; faulty system
battery.

Check the Time and Date
settings. See "Using the
System Setup Program and
UEFI Boot Manager." If the
problem persists, replace the
system battery. See "System
Battery."

About Your System

Table 1-2. System Messages (continued)
Message

Causes

Timer chip
Faulty system board.
counter 2 failed

Corrective Actions
See "Getting Help."

TPM
configuration
operation
honored. System
will now reset.

A TPM configuration
Information only.
command has been entered.
The system will reboot and
execute the command.

TPM
configuration
operation is
pending. Press
(I) to Ignore OR
(M) to Modify to
allow this change
and reset the
system.

This message displays during Enter I or M to proceed.
system restart after a TPM
configuration command has
been entered. User
interaction is required to
proceed.

WARNING:
Modifying could
prevent
security.
TPM failure

A Trusted Platform Module
(TPM) function has failed.

See "Getting Help."

Unable to launch
System Services
image. System
halted!

System halted after
keystroke because System
Services image is either
corrupted in the system
firmware, or the system
firmware has been lost due to
system board replacement.

Restart the system and
update the Unified Server
Configurator respository to
the latest software to restore
full functionality. See the
Unified Server Configuration
user documentation or more
information.

About Your System

Table 1-2.

System Messages (continued)

Message

Causes

Corrective Actions

The iDRAC6 Enterprise card Restore the flash memory
flash memory may be
using the latest version on
corrupted.
support.dell.com. See the
iDRAC6 user’s guide for
instructions on performing a
field replacement of the flash
memory.
Unexpected
interrupt in
protected mode

Improperly seated memory
modules or faulty
keyboard/mouse controller
chip.

Unsupported CPU
combination

Processor(s) is not supported Install a supported processor
by the system.
or processor combination.
See "Processors."

Unsupported CPU
stepping
detected

Reseat the memory modules.
See "Troubleshooting System
Memory." If the problem
persists, see "Getting Help."

Unsupported DIMM
detected. The
following DIMM
has been
disabled: x

Invalid memory
configuration. The system
will run but with the
specified DIMM disabled.

Ensure that the memory
modules are installed in a
valid configuration. See
"System Memory."

Unsupported
memory
configuration.
DIMM mismatch
across slots
detected:
x,x,...

Invalid memory
configuration. DIMMs are
mismatched in the specified
slots.

Ensure that the memory
modules are installed in a
valid configuration. See
"System Memory."

Unused memory
detected. DIMMs
installed in the
following slot
are not available
when in mirror or
128-bit advanced
ECC modes: x,x,x

The memory configuration is
not optimal for mirroring or
Advanced ECC Memory
Mode. Modules in the
specified slots are unused.

Reconfigure the memory for
Memory Mirroring or
Advanced ECC Memory
Mode, or change the memory
mode to Optimized in the
BIOS setup screen. See
"System Memory."

About Your System

Table 1-2. System Messages (continued)
Message

Causes

Warning: A fatal A fatal system error occurred
error has caused and caused the system to
system reset!
reboot.
Please check the
system event log!

Warning! Control
panel is not
installed

The system configuration of
processor(s), memory
modules, and expansion
cards may not be supported
by the power supplies.

Warning!
Performance
degraded. CPU and
memory set to
minimum
frequencies to
meet PSU wattage.
System will
reboot.

Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" for any faulty
components specified in the
SEL.

The control panel is not
Install the control panel, or
installed, or has a faulty cable check the cable connections
connection.
between the display module,
the control panel board, and
the system board. See
"Installing the Control Panel
Display Module."

Warning! No micro Micro code update failed.
code update
loaded for
processor n
Warning! Power
required exceeds
PSU wattage.
Check PSU and
system
configuration.

Corrective Actions

About Your System

Update the BIOS firmware.
See "Getting Help."

Table 1-2.

System Messages (continued)

Message

Causes

Corrective Actions

Warning! PSU
mismatch. PSU
redundancy lost.
Check PSU.

A High Output power supply
and an Energy Smart power
supply are installed in the
system at the same time.

Install two High Output or
two Energy Smart power
supplies in the system. You
can also run the system on
one power supply until you
can obtain two power
supplies of the same type.
See "Troubleshooting Power
Supplies."

Warning!
Unsupported
memory
configuration
detected. The
memory
configuration is
not optimal. The
recommended
memory
configuration
is:

Invalid memory
configuration. The system
will run but with reduced
functionality.

Ensure that the memory
modules are installed in a
valid configuration. See
"System Memory." If the
problem persists, see
"Troubleshooting System
Memory."

Write fault

Faulty USB device, USB
medium, optical drive
assembly, hard drive, or harddrive subsystem.

Replace the USB medium or
USB device. See
"Troubleshooting a USB
Device," "Troubleshooting an
Internal SD Card,"
"Troubleshooting an Optical
Drive," or "Troubleshooting
Hard Drives."

Write fault on
selected drive

NOTE: For the full name of an abbreviation or acronym used in this table, see the
"Glossary."

About Your System

Warning Messages
A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond by
typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating
system. For more information, see the documentation that accompanied the
operating system or application.

Diagnostics Messages
The system diagnostic utilities may issue messages if you run diagnostic tests
on your system. See "Running the System Diagnostics" for more information
about system diagnostics.

Alert Messages
Systems management software generates alert messages for your system. Alert
messages include information, status, warning, and failure messages for drive,
temperature, fan, and power conditions. For more information, see the
systems management software documentation.

About Your System

Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your
system. Warranty information may be included within this document or as a
separate document.

•

The rack documentation included with your rack solution describes how to
install your system into a rack.

•

The Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.

•

Any media that ships with your system that provides documentation and
tools for configuring and managing your system, including those
pertaining to the operating system, system management software, system
updates, and system components that you purchased with your system.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.

About Your System

Using the System Setup Program
and UEFI Boot Manager
The System Setup program is the BIOS program that enables you to manage
your system hardware and specify BIOS-level options. From the System Setup
program, you can:
•

Change the NVRAM settings after you add or remove hardware

•

View the system hardware configuration

•

Enable or disable integrated devices

•

Set performance and power management thresholds

•

Manage system security

Choosing the System Boot Mode
The System Setup program also enables you to specify the boot mode for
installing your operating system:
•

BIOS boot mode (the default) is the standard BIOS-level boot interface.

•

UEFI boot mode is an enhanced 64-bit boot interface based on Unified
Extensible Firmware Interface (UEFI) specifications that overlays the
system BIOS. See "Entering the UEFI Boot Manager" for more
information on this interface.

You select the boot mode in the Boot Mode field of the Boot Settings screen of
the System Setup program. See "Boot Settings Screen." Once you specify the
boot mode, the system boots in that mode and you proceed then to install
your operating system from that mode. Thereafter, you must boot the system
to the same boot mode (BIOS or UEFI) to access the installed operating
system. Trying to boot the operating system from the other boot mode will
cause the system to halt immediately at startup.
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft®

Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS
and 32-bit operating systems do not support UEFI and can only be installed from the
BIOS boot mode.

Using the System Setup Program and UEFI Boot Manager

Entering the System Setup Program
1 Turn on or restart your system.
2 Press after you see the following message:
= System Setup
NOTE: The system will not respond until the USB keyboard is active.
If your operating system begins to load before you press , allow the
system to finish booting, and then restart your system and try again.

Responding to Error Messages
If an error message appears while the system is booting, make a note of the
message. See "System Messages" for an explanation of the message and
suggestions for correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to display a
message that the system memory size has changed the first time you start your
system.

Using the System Setup Program Navigation Keys
Keys

Action

Up arrow or

Moves to the previous field.

Down arrow or

Moves to the next field.

Spacebar, <+>, <–>, left and
right arrows

Cycles through the settings in a field. In many
fields, you can also type the appropriate value.

Exits the System Setup program and restarts the
system if any changes were made.

Displays the System Setup program's help file.

NOTE: For most of the options, any changes that you make are recorded but do not
take effect until you restart the system.

Using the System Setup Program and UEFI Boot Manager

System Setup Options
Main Screen
Figure 2-1.

Main System Setup Program Screen

NOTE: The options for the System Setup program change based on the system
configuration.

NOTE: The System Setup program defaults are listed under their respective options
in the following sections, where applicable.
Option

Description

System Time

Sets the time on the system's internal clock.

System Date

Sets the date on the system's internal calendar.

Memory Settings

Displays information related to installed memory. See
"Memory Settings Screen."

Processor Settings Displays information related to microprocessors (speed, cache
size, and so on). See "Processor Settings Screen."
SATA Settings

See "SATA Settings Screen."

Boot Settings

See "Boot Settings Screen."

Integrated Devices See "Integrated Devices Screen."

Using the System Setup Program and UEFI Boot Manager

Option

Description

PCI IRQ
Assignment

Displays a screen to change the IRQ assigned to each of the
integrated devices on the PCI bus, and any installed
expansion card that requires an IRQ.

Serial
Communication
(Off default)

See "Serial Communication Screen."

Embedded Server See "Embedded Server Management Screen."
Management
Power
Management

See "Power Management Screen."

System Security

Displays a screen to configure the system password and setup
password features. See "System Security Screen," Using the
System Password," and "Using the Setup Password" for more
information.

Keyboard
NumLock
(On default)

Determines whether your system starts up with the NumLock
mode activated on 101- or 102-key keyboards (does not apply
to 84-key keyboards).

Report Keyboard
Errors
(Report default)

Enables or disables reporting of keyboard errors during the
POST. Select Report for host systems that have keyboards
attached. Select Do Not Report to suppress all error messages
relating to the keyboard or keyboard controller during POST.
This setting does not affect the operation of the keyboard
itself if a keyboard is attached to the system.

F1/F2 Prompt on
Error (Enabled
default)

Enables the system to halt on errors during POST, which
allows the user to observe events that may scroll by unnoticed
during normal POST. You can select F1 to continue or F2 to
enter the System Setup program.

CAUTION: When setting this option to Disabled, the
system will not halt if an error occurs during POST. Any
critical errors will be displayed and logged in the system
event log.

Using the System Setup Program and UEFI Boot Manager

Memory Settings Screen
Option

Description

System Memory Size

Displays the amount of system memory.

System Memory Type

Displays the type of system memory.

System Memory Speed

Displays the system memory speed.

Video Memory

Displays the amount of video memory.

System Memory Testing
(Enabled default)

Specifies whether system memory tests are run at system
boot. Options are Enabled and Disabled.

Memory Operating Mode

This field displays the type of memory operation if a
valid memory configuration is installed. When set to
Optimizer Mode, the memory controllers run
independently of each other for improved memory
performance. When set to Mirror Mode, memory
mirroring is enabled. When set to Advanced ECC
Mode, two controllers are joined in 128-bit mode
running multi-bit advanced ECC. For information about
the memory modes, see "System Memory."

Node Interleaving
(Disabled default)

If this field is Enabled, memory interleaving is supported
if a symmetric memory configuration is installed. If
Disabled, the system supports Non-Uniform Memory
architecture (NUMA) (asymmetric) memory
configurations.

Processor Settings Screen
Option

Description

64-bit

Specifies if the processor(s) support 64-bit extensions.

Core Speed

Displays the processor clock speed.

Bus Speed

Displays the processor bus speed.

Logical Processor
(Enabled default)

On processors that support Simultaneous MultiThreading (SMT) technology, each processor core
supports up to two logical processors. If this field is set to
Enabled, the BIOS reports both logical processors. If set
to Disabled, only one logical processor is monitored by
the BIOS.

Using the System Setup Program and UEFI Boot Manager

Option

Description

Virtualization Technology
(Disabled default)

NOTE: Disable this feature if your system will not be
running virtualization software.
Enabled permits virtualization software to use the
virtualization technology incorporated in the processor.

Execute Disable
(Enabled default)

Enables or disables Execute Disable Memory Protection
Technology.

Number of Cores per
Processor
(All default)

If set to All, the maximum number of cores in each
processor is enabled.

Turbo Mode

If Turbo Boost Technology is supported by the
processor(s), enables or disables Turbo Mode.

C States
(Enabled default)

When set to Enabled, the processor(s) can operate in all
available power states.

Processor X ID

Displays the family, model, Level 3 cache size, Level 2
cache size, and number of cores of each processor.

SATA Settings Screen
Option

Description

Embedded SATA
(ATA Mode default)

ATA Mode enables the integrated SATA controller. Off
disables the controller.

Port A
(Auto default)

Auto enables BIOS support for the device attached to
SATA port A. Off disables BIOS support for the device.

Using the System Setup Program and UEFI Boot Manager

Boot Settings Screen
Option

Description

CAUTION: Switching the boot mode could prevent
the system from booting if the operating system was
not installed in the same boot mode.

Boot Mode
(BIOS default)

If the system operating system supports Unified
Extensible Firmware Interface, you can set this option to
UEFI. Setting this field to BIOS allows compatibility
with non-UEFI operating systems.

NOTE: Setting this field to UEFI disables the Boot
Sequence, Hard-Disk Drive Sequence, and USB Flash Drive
Emulation Type fields.
Boot Sequence

If Boot Mode is set to BIOS, this field tells the system
where the operating system files needed for startup are
located. If Boot Mode is set to UEFI, you can access the
UEFI boot manager utility by rebooting the system and
pressing F11 when prompted to do so.

Hard-Disk Drive
Sequence

Determines the order in which the BIOS will attempt to
boot from hard drives in the system during system
startup.

USB Flash Drive
Emulation Type
(Auto default)

Determines the emulation type for a USB flash drive.
Hard disk allows the USB flash drive to act as a hard
drive. Floppy allows the USB flash drive to act as a
removable diskette drive. Auto automatically chooses an
emulation type.
Auto automatically chooses the appropriate emulation
type for the device, except for devices installed in the
Internal SD Card slot. A device installed in the Internal
SD Card slot will automatically emulate a hard drive. If
you install a device in this slot that is configured as a
removable diskette drive, you must manually set the
emulation type to Floppy.

Boot Sequence Retry
(Disabled default)

If this field is enabled and the system has failed to boot,
the system will reattempt to boot after 30 seconds.

Using the System Setup Program and UEFI Boot Manager

Integrated Devices Screen
Option

Description

Integrated SAS/RAID
Controller
(Enabled default)

Enables or disables the integrated storage controller.

User Accessible USB Ports Enables or disables the user-accessible USB ports.
(All Ports On default)
Options are All Ports On, Only Back Ports On, and All
Ports Off.
Internal USB Port
(On default)

Enables or disables the internal USB port.

Internal SD Card Port

Enables or disables the internal SD card port.

Embedded NIC1 and
NIC2
Embedded NIC3 and
NIC4

Enables or disables the OS interface of the four
embedded NICs. (The NICs may also be accessed
through the system’s management controller.)

Embedded Gb NICx
(NIC1 default: Enabled
with PXE;
Other NICs: Enabled)

Enables or disables the embedded NICs. Options are
Enabled, Enabled with PXE, Enabled with iSCSI Boot,
and Disabled. PXE support allows the system to boot
from the network.

MAC Address

Displays the MAC address for the NIC.

Capability Detected

Displays the features of the NIC hardware key, if
installed.

NOTE: Some NIC features may require the installation of an
additional driver.
OS Watchdog Timer
(Disabled default)

Sets a timer to monitor the operating system for activity,
and aids in recovery if the system stops responding.
When Enabled, the operating system is allowed to
initialize the timer. When Disabled, the timer is not
initialized.

NOTE: This feature is usable only with operating systems
that support WDAT implementations of the Advanced
Configuration and Power Interface (ACPI) 3.0b
specification.
I/OAT DMA Engine
(Disabled default)

When supported, this option enables or disables the I/O
Acceleration Technology feature.

Using the System Setup Program and UEFI Boot Manager

Option

Description

Embedded Video
Controller
(Enabled default)

Enables or disables BIOS support for the integrated video
controller.

NOTE: Integrated video can only be disabled if a video
expansion card is installed. If set to Disabled, virtual KVM
and other remote access features will not function.

PCI IRQ Assignments Screen
Option

Description

Use the <+> and <-> keys to manually select an IRQ
for a given device, or select Default to allow the BIOS to
select an IRQ value at system startup.

Serial Communication Screen
Option

Description

Serial Communication
(On without Console
Redirection default)

Selects whether the serial communication devices
(Serial Device 1 and Serial Device 2) are enabled in
BIOS. BIOS console redirection can also be enabled and
the port address used can be specified.
Options are On without Console Redirection, On with
Console Redirection via COM1, On with Console
Redirection via COM2, and Off.

Serial Port Address
(Serial Device 1=COM1,
Serial Device2=COM2
default)

Sets the serial port addresses for the two serial devices.

External Serial Connector

Specifies whether Serial Device 1, Serial Device 2, or
Remote Access Device has access to the external serial
connector.

NOTE: Only Serial Device 2 can be used for Serial Over
LAN (SOL). To use console redirection by SOL, configure
the same port address for console redirection and the
serial device.

Using the System Setup Program and UEFI Boot Manager

Option

Description

Failsafe Baud Rate
(115200 default)

Displays the failsafe baud rate used for console
redirection. BIOS attempts to determine the baud rate
automatically. This failsafe baud rate is used only if the
attempt fails. This rate should not be adjusted.

Remote Terminal Type
(VT100/VT220 default)

Sets the remote console terminal type, either
VT100/VT220 or ANSI.

Redirection After Boot
(Enabled default)

Enables or disables BIOS console redirection when the
operating system is loaded.

Embedded Server Management Screen
Option

Description

Front Panel LCD Options Options are User Defined String, Model Number, or
None.
If the LCD Home display is set to anything other than
User Defined String, Model Number, or None, this
option in BIOS will display Advanced. You will not be
able to edit this setting in BIOS until it is set back to User
Defined String, Model Number, or None through
another LCD configuration utility (such as the iDRAC6
Configuration Utility or LCD panel menu).
User-Defined LCD String You can enter a name or other identifier for the system, to
be displayed on the LCD module screen.

Power Management Screen
Option

Description

Power Management

Options are OS Control, Active Power Controller,
Custom, or Maximum Performance.
If you select OS Control, Active Power Controller, or
Maximum Performance, the BIOS preconfigures the
remaining options on this screen. If you select Custom,
you can configure each option independently.

Using the System Setup Program and UEFI Boot Manager

Option

Description

CPU Power and
Performance
Management

Options are OS Control, Active Power Controller,
Custom, or Maximum Performance. For all but the
Custom setting, the BIOS pre-configures the power
settings on this screen as follows:
OS Control sets the CPU power to OS DBPM, the fan
power to Minimum Power, and the memory power to
Maximum Performance. In this setting, all processor
performance information is passed from the system BIOS
to the operating system for control. The operating system
sets the processor performance based on processor
utilization.
Active Power Controller sets the CPU power to System
DBPM, the fan power to Minimum Power, and the
memory power to Maximum Performance. In this
setting, processor performance is controlled by the system
BIOS.
Maximum Performance sets all fields to Maximum
Performance.
If you select Custom, you can configure each option
independently.

Fan Power and
Performance
Management

Options are Maximum Performance or Minimum Power.

Memory Power and
Performance
Management

Options are Maximum Performance, a specified
frequency, or Minimum Power.

Using the System Setup Program and UEFI Boot Manager

System Security Screen
Option

Description

System Password

Displays the current status of the password security
feature and allows a new system password assignment and
verification.

NOTE: See "Using the System Password" for more
information.
Setup Password

Restricts access to the System Setup program by using a
setup password.

NOTE: See "Using the System Password" for more
information.
Password Status
(Unlocked default)

When Setup Password is assigned and this field is
Locked, the system password cannot be changed or
disabled at system start-up.
See "Using the System Password" for more information.

TPM Security
(Off default)

Sets the reporting of the Trusted Platform Module
(TPM) in the system.
If Off, the presence of the TPM is not reported to the
operating system.
If On with Pre-boot Measurements, the system reports
the TPM to the operating system and stores the pre-boot
measurements to the TPM during POST.
If On without Pre-boot Measurements, the system
reports the TPM to the operating system and bypasses
pre-boot measurements.

TPM Activation
(No Change default)

When set to Activate, the TPM is enabled to default
settings. When set to Deactivate, the TPM is disabled.
The No Change state initiates no action. The operational
state of the TPM remains unchanged (all user settings for
the TPM are preserved).

NOTE: This field is read-only when TPM Security is set to
Off.

Using the System Setup Program and UEFI Boot Manager

Option

Description

CAUTION: Clearing the TPM will lose all encryption
keys in the TPM. This option prevents booting to the
operating system and results in data loss if the
encryption keys cannot be restored. Back up the TPM
keys prior to enabling this option.

TPM Clear
(No default)

When set to Yes, all TPM contents are cleared.

NOTE: This field is read-only when TPM Security is set to
Off.
Power Button
(Enabled default)

If Enabled, the power button can turn the system's power
off and on. On an ACPI-compliant operating system, the
system performs an orderly shutdown before power is
turned off.
When Disabled, the button can only turn on system
power.

CAUTION: Clearing the TPM will lose all encryption

NMI Button
(Disabled default)

keys in the TPM. This option prevents booting to the
operating system and results in data loss if the
encryption keys cannot be restored. Back up the TPM
keys prior to enabling this option.

Enables or disables the NMI feature.
AC Power Recovery
(Last default)

Determines how the system reacts when power is
restored. If set to Last, the system returns to the last
power state. On turns on the system after power is
restored. Off allows the system to remain off after power
is restored.

AC Power Recovery Delay Determines when the system restarts after power is
restored. Options are Immediate, Random (between 30
to 240 seconds), or a user-defined value of 30 to 240
seconds.

Exit Screen
Press to exit the System Setup program; the Exit screen displays:
•

Save Changes and Exit

•

Discard Changes and Exit

•

Return to Setup
Using the System Setup Program and UEFI Boot Manager

Entering the UEFI Boot Manager
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft®

Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS
and 32-bit operating systems can only be installed from the BIOS boot mode.

NOTE: The Boot Mode must be set to UEFI in the System Setup program to access
the UEFI Boot Manager.

The UEFI Boot Manager enables you to:
•

Add, delete, and arrange boot options

•

Access the System Setup program and BIOS-level boot options without
rebooting

1 Turn on or restart your system.
2 Press after you see the following message:
= UEFI Boot Manager
NOTE: The system will not respond until the USB keyboard is active.
If your operating system begins to load before you press , allow the
system to finish booting, and then restart your system and try again.

Using the UEFI Boot Manager Navigation Keys
Keys

Action

Up arrow

Moves to and highlights the previous field.

Down arrow

Moves to and highlights the next field.

Spacebar, , <+>,
<–>

Cycles through the settings in a field.

Refreshes the UEFI Boot Manager screen (page
one) or returns to the previous screen.

Displays the UEFI Boot Manager help file.

Using the System Setup Program and UEFI Boot Manager

UEFI Boot Manager Screen
Option

Description

Continue

The system attempts to boot to devices starting with
the first item in the boot order. If the boot attempt fails,
the system will continue with the next item in the boot
order until the boot is successful or no more boot
options are found.

Displays the list of available boot options (marked with
asterisks). Select the boot option you wish to use and
press .

NOTE: If you hot-swap a boot device, press to
refresh the list of boot options.
UEFI Boot Settings

Enables you to add, delete, enable, or disable boot
options; change boot order; or execute a one-time boot
option.

System Utilities

Enables you to access the System Setup program,
System Services, and BIOS-level boot options.

UEFI Boot Settings Screen
Option

Description

Add Boot Option

Adds a new boot option.

Delete Boot Option

Deletes an existing boot option.

Enable/Disable Boot
Option

Disables and enables an option in the boot option list.

Change Boot Order

Changes the order of the boot option list.

One-Time Boot from File

Sets a one-time boot option not included in the boot
option list.

Using the System Setup Program and UEFI Boot Manager

System Utilities Screen
Option

Description

System Setup

Accesses the System Setup program without rebooting.

System Services

Restarts the system and accesses the Unified Server
Configurator, which enables you to run utilities such as
system diagnostics.

BIOS Boot Manager

Accesses the BIOS-level boot options list without
rebooting. This option enables you to conveniently
switch to BIOS boot mode if you need to boot to a
device with a non-UEFI operating system, such as a
bootable DOS media with diagnostics software.

Reboot System

Restarts the system.

System and Setup Password Features
NOTE: For a forgotten password, see "Disabling a Forgotten Password."
Your system is shipped without the system password feature enabled in BIOS.
The password features provide a basic level of security for the data on your
system.
CAUTION: Anyone can access the data stored on your system if the system is
running and unattended.

Using the System Password
When a system password is assigned, the system prompts for the system
password after the system starts and only those with the password have full
use of the system.
Assigning a System Password

Before assigning a system password, enter the System Setup program and
check the System Password option.
When a system password is assigned, System Password is Enabled. If
Password Status is Unlocked, you can change the system password. If Locked,
you cannot change the system password. Disabling the password jumper on
the system board sets System Password to Disabled, and you cannot change
or enter a new system password.
72

Using the System Setup Program and UEFI Boot Manager

When a system password is not assigned and the password jumper on the
system board is in the enabled position, System Password is Not Enabled and
Password Status is Unlocked. To assign a system password:
1 Verify that Password Status is Unlocked.
2 Highlight the System Password option and press .
3 Type your new system password.
You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. To erase a character, press
or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press
to move to another field, or press prior to completing step 5.

4 Press .
5 To confirm your password, type it a second time and press .
System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6 Either reboot the system now for the password protection to take effect or
continue working.
NOTE: Password protection does not take effect until the system reboots.
Using Your System Password to Secure Your System

NOTE: If you have assigned a setup password (see "Using the Setup Password" on
page 74), the system accepts your setup password as an alternate system
password.

When Password Status is Unlocked, you have the option to leave the
password security enabled or to disable password security.
To leave the password security enabled:
1 Turn on or reboot your system by pressing .
2 Type your password and press .
To disable the password security:
1 Turn on or reboot your system by pressing .
2 Type your password and press .
Using the System Setup Program and UEFI Boot Manager

When Password Status is Locked, you must type the password and press
when prompted at reboot.
If an incorrect system password is entered, the system displays a message and
prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and must be shut down manually
using the power button.
Even after you shut down and restart the system, the error message continues
to be displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System
Password and Setup Password options to protect your system from unauthorized
changes.
Disabling the System Password

If the system password is already set, you can disable it by typing the password
during POST and pressing or you can enter the system
setup and press twice when you are in the system password menu.
Changing an Existing System Password

1 Enter the System Setup program by pressing during POST.
2 Select the System Security screen.
3 Verify that the Password Status is Unlocked.
4 Type the new system password in the two password fields.
The System Password field changes to Not Enabled if the password was
deleted.

Using the Setup Password
Assigning a Setup Password

You can assign a setup password only when the Setup Password is Not
Enabled. To assign a setup password, highlight the Setup Password option
and press the <+> or <–> key. The system prompts you to enter and verify
the password.

Using the System Setup Program and UEFI Boot Manager

NOTE: The setup password can be the same as the system password. If the two
passwords are different, the setup password can be used as an alternate system
password. The system password cannot be used in place of the setup password.

You can use up to 32 characters in your password.
As you type, placeholders appear in the field.
The password assignment is not case-sensitive. To erase a character, press
or the left-arrow key.
When you verify the password, the Setup Password changes to Enabled. The
next time you enter the System Setup program, the system prompts you for
the setup password.
A change to the Setup Password option becomes effective immediately
(restarting the system is not required).
Operating With a Setup Password Enabled

If Setup Password is Enabled, you must enter the correct setup password
before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system lets you
view, but not modify, the System Setup screens. The following options are
exceptions: If System Password is not Enabled and is not locked through the
Password Status option, you can assign a system password. You cannot disable
or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup
Password option to protect the system password from unauthorized changes.

Deleting or Changing an Existing Setup Password

1 Enter the System Setup program and select the System Security.
2 Highlight Setup Password, press to access the setup password
window. Press twice to clear the existing setup password.
The setting changes to Not Enabled.
3 If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password."

Using the System Setup Program and UEFI Boot Manager

iDRAC Configuration Utility
The iDRAC Configuration Utility is a pre-boot configuration environment
that allows you to view and set parameters for the iDRAC6 and for the
managed server. The iDRAC Configuration Utility enables you to:
•

Configure, enable, or disable the iDRAC6 local area network (LAN)
through the dedicated iDRAC6 Enterprise card port or the embedded
NICs.

•

Enable or disable IPMI over LAN.

•

Enable a LAN Platform Event Trap (PET) destination.

•

Attach or detach the Virtual Media devices.

•

Change the administrative username and password and manage user
privileges.

•

View System Event Log (SEL) messages or clear messages from the log.

For additional information on using iDRAC6, see the documentation for
iDRAC6 and systems management applications.

Entering the iDRAC Configuration Utility
1 Turn on or restart your system.
2 Press when prompted during POST.
If your operating system begins to load before you press ,
allow the system to finish booting, restart your system and try again.

Using the System Setup Program and UEFI Boot Manager

Installing System Components
Recommended Tools
•

Key to the system keylock

•

#1 and #2 Phillips screwdrivers

•

#8, #15 and #10 Torx screwdrivers

•

Wrist grounding strap

Inside the System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

Installing System Components

Figure 3-1. Inside the System
1

3
12
11
10
9

4
5
6
7
8
1

power supply bays (2)

expansion-card riser (2)

iDRAC6 Enterprise card

integrated storage controller card

memory modules (12)

heat sink/processor (2)

SAS backplane

hard drives (6)

optical drive

RAID battery (PERC only)

Internal SD Module

fans (5 or 6)

Removing and Replacing the Optional Front Bezel
1 Unlock the keylock at the left end of the bezel.
2 Lift up on the release latch next to the key lock.
3 Rotate the left end of the bezel away from the front panel.
4 Unhook the right end of the bezel and pull the bezel away from the
system.

Installing System Components

Figure 3-2. Removing and Replacing the Optional Front Bezel

3
2

4
1

release latch

keylock

bezel

hinge tab

To replace the optional bezel, hook the right end of the bezel onto the chassis,
then fit the free end of the bezel onto the system. Secure the bezel with the
keylock. See Figure 3-2.

Information Tag
The information tag is a slide-out label panel for system information
including the Express Service tag, Embedded NIC1 MAC address, and
iDRAC6 Enterprise card MAC address.

Removing the Information Tag
1 Remove the front bezel. See "Removing and Replacing the Optional
Front Bezel."
2 Pull the information tag out of its slot in the chassis until it is in the locked
position. See Figure 1-1 in "About Your System" for the location of the
information tag slot.
3 Pull the tag to the right until it disengages from the slot in the chassis to
release the left portion of the tag.
Installing System Components

4 Pull the tag to the left until it disengages from the slot in the chassis to
release the right portion of the tag.
5 Remove the tag.

Replacing the Information Tag
1 Remove the front bezel. See "Removing and Replacing the Optional
Front Bezel."
2 Locate the information tag slot on the front of the system chassis. See
Figure 1-1 in "About Your System" for the location of the information tag
slot.
3 Holding the information tag horizontally, slide it into the information tag
slot until it locks into place.

Opening and Closing the System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

WARNING: Whenever you need to lift the system, get others to assist you. To
avoid injury, do not attempt to lit the system by yourself.

Opening the System
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
2 Rotate the latch release lock counter clockwise to the unlocked position.
See Figure 3-3.
3 Lift up on the latch on top of the system and slide the cover back. See
Figure 3-3.
4 Grasp the cover on both sides and carefully lift the cover away from the
system.

Installing System Components

Figure 3-3. Removing and Replacing the System Cover
1

latch

latch release lock

Closing the System
1 Lift up the latch on the cover.
2 Place the cover onto the chassis and offset it slightly towards the back of
the system, so that the two hooks on the back edge of the cover fit over the
corresponding tabs on the back edge of the chassis. See Figure 3-3.
3 Slide the cover towards the front of the chassis and close the latch.
4 Rotate the latch release lock in a clockwise direction to secure the cover.

Installing System Components

Hard Drives
Your system supports up to six 2.5-inch SAS, SATA, or SSD hard drives. See
Figure 3-1.
•

Mixed hard-drive configurations of SAS and SATA drives are allowed. In
this configuration, two SAS drives must be installed in hard-drive slots 0
and 1 only. The remaining slots can have SATA drives installed.

•

SSD hard-drive configurations require an integrated PERC storage
controller, and all drives must be SSD drives.

All hard drives are installed at the front of the system and connect to the
system board through the SAS backplane board. Hard drives are supplied in
special hot-swappable drive carriers that fit in the hard-drive bays.
CAUTION: Before attempting to remove or install a drive while the system is
running, see the documentation for the integrated storage controller card to
ensure that the host adapter is configured correctly to support hot-swap drive
removal and insertion.

CAUTION: Do not turn off or reboot your system while the drive is being formatted.
Doing so can cause a drive failure.
NOTE: Use only drives that have been tested and approved for use with the SAS
backplane board.

When you format a hard drive, allow enough time for the formatting to be
completed. Be aware that high-capacity hard drives can take a number of
hours to format.

Removing a Drive Blank
NOTE: To maintain proper system cooling, all empty hard-drive bays must have
drive blanks installed.

1 Remove the front bezel. See "Removing and Replacing the Optional
Front Bezel."
2 Grasp the front of the hard-drive blank, press the release lever on the
right side, and slide the blank out until it is free of the drive bay.

Installing System Components

Figure 3-4.

Removing or Installing a Hard-Drive Blank

2
1

hard-drive blank

latch

Installing a Hard-Drive Blank
Align the hard-drive blank with the drive bay and insert the blank into the
drive bay until the release lever clicks into place.

Removing a Hot-Swap Hard Drive
CAUTION: Ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with the operating system.

1 Remove the front bezel. See "Removing the Front Bezel."
2 Using the RAID management software, prepare the drive for removal.
Wait until the hard-drive indicators on the drive carrier signal that the
drive can be removed safely. See your storage controller documentation
for information about hot-swap drive removal.
If the drive has been online, the green activity/fault indicator will flash as
the drive is powered down. When the drive indicators are off, the drive is
ready for removal.
3 Press the release button and open the drive carrier release handle to
release the drive. See Figure 3-5.
4 Slide the hard drive out of the drive bay.
5 Insert a drive blank in the vacated drive bay. See "Installing a Drive Blank."
Installing System Components

CAUTION: To maintain proper system cooling, all empty hard-drive bays must have
drive blanks installed.

Installing a Hot-Swap Hard Drive
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a
partially installed carrier can damage the partially installed carrier's shield spring
and make it unusable.
CAUTION: Ensure that your operating system supports hot-swap drive
installation. See the documentation supplied with the operating system.

1 Remove the front bezel. See "Removing the Front Bezel."
2 If a drive blank is present in the bay, remove it. See "Removing a Drive
Blank."
Figure 3-5. Installing a Hot-Swap Hard Drive
1

3
1

hard drive

drive carrier

drive carrier release handle

release button

3 Install the hot-swap hard drive.
a

Press the button on the front of the drive carrier.

Installing System Components

Insert the hard-drive carrier into the drive bay until the carrier
contacts the backplane.

Close the handle to lock the drive in place.

Removing a Hard Drive From a Hard-Drive Carrier
Remove the screws from the slide rails on the hard-drive carrier and separate
the hard drive from the carrier. See Figure 3-6.

Installing a Hard Drive Into a Hard-Drive Carrier
1 Insert the hard drive into the hard-drive carrier with the connector end
of the drive at the back. See Figure 3-6.
2 Align the holes on the hard drive with the back set of holes on the hard
drive carrier.
When aligned correctly, the back of the hard drive will be flush with the
back of the hard-drive carrier.
3 Attach the four screws to secure the hard drive to the hard-drive carrier.

Installing System Components

Figure 3-6. Installing a Hard Drive Into a Drive Carrier

2
1

screws (4)

drive carrier

hard drive

SAS screw hole

Installing System Components

Power Supplies
Your system supports the following power supply modules:
•

717-W High Output power supply

•

502-W Energy Smart power supply (the default power supply option for
this system)
NOTE: The system does not support a mixed installation of High Output and Energy
Smart power supplies.

If only one power supply is installed, it must be installed in the PS1 power
supply bay.

Removing a Power Supply
CAUTION: To ensure proper system cooling, the power supply blank must be
installed in power supply bay PS2 in a non-redundant configuration. See
"Removing the Power Supply Blank."
CAUTION: If troubleshooting a PSU mismatch error, replace only the power
supply with the flashing indicator. Swapping the opposite power supply to create
a matched pair can result in an error condition and unexpected system shutdown.
To change from a High Output configuration to an Energy Smart configuration or
vice versa, you must power down the system.
1 Disconnect the power cable from the power source and the power supply
you intend to remove and remove the cables from the Velcro strap.
2 Press the lever release latch and slide the power supply out of the chassis.
See Figure 3-7.
NOTE: You may have to unlatch and lift the optional cable management arm if
it interferes with power-supply removal. For information about the cable
management arm, see the system’s rack documentation.

Installing System Components

Figure 3-7.

Removing and Replacing a Power Supply
1

2
3

power supply

release latch

Velcro strap

Installing a Power Supply
1 On a system with redundant power supplies, verify that both power
supplies are the same type and have the same maximum output power.
NOTE: The maximum output power (shown in watts) is listed on the power
supply label.

2 Slide the new power supply into the chassis until the power supply is fully
seated and the release latch snaps into place. See Figure 3-7.
NOTE: If you unlatched the cable management arm in step 2 of the previous
procedure, relatch it. For information about the cable management arm, see
the system’s rack documentation.

3 Connect the power cable to the power supply and plug the cable into a
power outlet.
CAUTION: When connecting the power cable, secure the cable with the Velcro
strap.

NOTE: When installing, hot-swapping, or hot-adding a new power supply in a
system with two power supplies, allow several seconds for the system to recognize
the power supply and determine its status. The power-supply status indicator turns
green to signify that the power supply is functioning properly (see Figure 1-5).

Installing System Components

Removing the Power Supply Blank
If you are installing a second power supply, remove the power supply blank in
bay PS2 by pulling outward on the blank.
CAUTION: To ensure proper system cooling, the power supply blank must be
installed in power supply bay PS2 in a non-redundant configuration. Remove the
power supply blank only if you are installing a second power supply.

Installing the Power Supply Blank
NOTE: Install the power supply blank only in power supply bay PS2.
To install the power supply blank, align the blank with the power supply bay
and insert the blank into the chassis until it clicks into place.

Expansion Cards
Expansion Card Installation Guidelines
Your system supports one or two x8 Gen2 PCIe expansion cards installed in
connectors on two expansion-card risers.
CAUTION: Expansion cards can only be installed in the slots on the two
expansion-card risers. Do not attempt to install expansion cards directly into the
riser connectors on the system board.

•

Both expansion slots support full-height, half-length cards.

•

The expansion-card slots are not hot-swappable.

•

PCI Express Generation 1 and Generation 2 expansion cards are supported
in both slots.
CAUTION: To ensure proper cooling, only one of the two expansion cards can
have a power consumption of greater than 15W (up to 25W maximum), not
including the integrated storage controller.

•

Table 3-1 provides a guide for installing expansion cards to ensure proper
cooling and mechanical fit. The expansion cards with the highest priority
should be installed first using the slot priority indicated. All other
expansion cards should be installed in card priority and slot priority order.

Installing System Components

Table 3-1. Expansion-Card Installation Order

Card Priority

Card Type

Max
25-W
Slot Priority Allowed Card?

PERC 5/E controller

1, 2

PERC 6/E controller

1, 2

10 Gb NIC

2, 1

All other Dell storage cards

1, 2

All other NICs

2, 1

Non-Dell storage cards

1, 2

* Refer to the expansion card’s documentation to determine if the maximum power exceeds
15W. Any cards that exceed 15W will be affected by the restriction of one 25W card.

Installing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System."
4 Open the expansion-card latch and remove the filler bracket. See
Figure 3-8.
5 Install the expansion card:

Holding the card by its edges, position the card so that the card-edge
connector aligns with the expansion-card connector on the expansioncard riser.

Insert the card-edge connector firmly into the expansion-card
connector until the card is fully seated.

Installing System Components

Close the expansion-card latch. See Figure 3-8.

Figure 3-8. Installing or Removing an Expansion Card
1
2
3

expansion-card latch

expansion-card riser

expansion card

6 Connect any cables to the expansion card.
7 Close the system. See "Closing the System."

Installing System Components

Removing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Disconnect all cables from the card.
4 Remove the expansion card:
a

Open the expansion-card latch. See Figure 3-8.

Grasp the expansion card by its edges, and carefully remove it from
the expansion-card connector.

5 If you are removing the card permanently, install a metal filler bracket over
the empty expansion slot opening and close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to
maintain Federal Communications Commission (FCC) certification of the
system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.

6 Close the system. See "Closing the System."

Expansion-Card Risers
The system’s left and center expansion-card risers each support a x8 link
Gen1 or Gen2 PCIe expansion card. (An additional slot on riser 1 is reserved
for use by the integrated storage controller card.)

Removing an Expansion-Card Riser
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
92

Installing System Components

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 If an expansion card is installed in the expansion slot, remove the card now.
See "Removing an Expansion Card."
4 If you are removing the riser 1, remove the integrated storage controller
card. See "Removing the Integrated Storage Controller Card."
5 To remove the expansion-card riser, press the retention latch, then lift the
expansion-card riser from the chassis. See Figure 3-9.

Installing System Components

Figure 3-9.

Installing or Removing an Expansion-Card Riser
1

Installing System Components

expansion-card riser 2

retention latch

expansion card slot 2

riser guide posts (2 per riser)

expansion-card riser socket

expansion card slot 1

expansion-card riser socket

integrated storage controller slot (on
opposite side of riser)

expansion-card riser 1

Replacing an Expansion-Card Riser
1 To install an expansion-card riser, align the board with the riser guide posts
on the system board. See Figure 3-9.
2 Lower the expansion-card riser into place until the expansion-card riser
connector is fully seated.
3 If applicable, reinstall the expansion card. See "Installing an Expansion
Card."
4 If you are installing expansion-card riser 1, reinstall the integrated storage
controller card. See "Installing the Integrated Storage Controller Card."
5 Close the system. See "Closing the System."
6 Reconnect the system and peripherals to their power sources.

Internal SD Module
Installing the Internal SD Module
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."

Installing System Components

3 Position the internal SD module tray so the tabs on the underside of the
tray fit into the corresponding hooks on the chassis (item 3 in Figure 3-10),
then lower the opposite edge of the card into place. See Figure 3-10.
Figure 3-10.

Installing the Internal SD Module
1
2
8
7

4
5
6

internal SD module

latch

hooks (2)

cable connector on control panel
board

internal USB connector

control panel board

cable connector on internal SD
module

internal SD flash card

4 Connect the internal SD module cable to the connector on the control
panel board. See Figure 3-10.
5 Close the system. See "Closing the System."
6 Reconnect the system and peripherals to their power sources, and turn
them on.
96

Installing System Components

Removing the Internal SD Module Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Disconnect the internal SD module cable from the module. See
Figure 3-10.
4 Lift upwards on the latch securing the internal SD module card tray to the
chassis, then lift the tray out of the chassis. See Figure 3-10.

Internal SD Flash Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

The optional SD Flash Card on the Internal SD module supports an
embedded hypervisor for virtualization.

Installing an Internal SD Flash Card
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System."
3 Locate the SD card connector on the internal SD module (see
Figure 3-10).
4 With the label side facing up, insert the contact-pin end of the SD card
into the card slot on the module. See Figure 3-10.
NOTE: The slot is keyed to ensure correct insertion of the card.

Installing System Components

5 Press the card into the card slot to lock it into place.
6 Close the system. See "Closing the System."
7 Reconnect the system to power and restart the system.

Removing an Internal SD Flash Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Locate the SD card slot on the internal SD module and press inward on
the card to release it from the slot and remove the card.
4 Close the system. See "Closing the System."
5 Reconnect the system to power and restart the system.

Internal USB Memory Key
The USB memory key can be used as a boot device, security key, or mass
storage device. To use the internal USB connector, the Internal USB Port
option must be enabled in the Integrated Devices screen of the System Setup
program.
To boot from the USB memory key, you must configure the USB memory key
with a boot image and then specify the USB memory key in the boot
sequence in the System Setup program. See "Boot Settings Screen." For
information on creating a bootable file on the USB memory key, see the user
documentation that accompanied the USB memory key.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
98

Installing System Components

NOTE: To avoid interference with other components, the maximum allowable
dimensions of the USB key are 24 mm (.94 in) wide x 79 mm (3.11 in) long x 8.6 mm
(.33 in) high.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Locate the USB connector on the control panel board. See Figure 3-11.
4 Insert the USB memory key into the USB connector.
5 Close the system. See "Closing the System."
6 Reconnect the system to power and restart the system.
Figure 3-11.

Removing or Installing the Internal USB Memory Key
3

control panel board

USB memory key

USB memory key connector

Internal USB Cable
Removing the Internal USB Cable
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

Installing System Components

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Remove the fan bracket. See "Removing the Fan Assembly."
4 Remove the USB cable from the connector on the control panel.
5 Remove the USB cable from the cable routing guides on the inside of the
chassis. If necessary remove any other cables from the cable routing guides.
6 Remove the USB cable from the connector on the system board.

Installing the Internal USB Cable
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Remove the fan bracket. See "Removing the Fan Assembly."
4 Connect the USB cable to the connector on the control panel.
5 Route the cable through the cable routing guides on the inside of the
chassis.
6 Connect the USB cable to the connector on the system board.
7 Replace the fan bracket. See "Replacing the Fan Assembly."
8 Close the system. See "Closing the System."
9 Reconnect the system and peripherals to their power sources, and turn
them on.

VFlash Media
The VFlash media card is a Secure Digital (SD) card that plugs into the
optional iDRAC6 Enterprise card at the back corner of the system.

100

Installing System Components

Installing a VFlash Media Card
1 Locate the VFlash media slot at the back corner of the system. See "BackPanel Features and Indicators" for the location of the media slot.
2 With the label side facing up, insert the contact-pin end of the SD card
into the card slot on the module.
NOTE: The slot is keyed to ensure correct insertion of the card.
3 Press inward on the card to lock it into the slot.

Removing a VFlash Media Card
To remove the VFlash media, push inward on the card to release it, and pull
the card from the card slot.

iDRAC6 Enterprise Card (Optional)
Installing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Remove the plastic filler plug from the system back panel.
4 If installed, remove the expansion card from expansion-card riser 1. See
"Removing an Expansion Card."
5 Install the iDRAC6 Enterprise card:
a

Angle the card so that the RJ-45 connector fits through the back-panel
opening. See Figure 3-12.

Align the front edge of the card with the two front plastic retention
standoffs next to the iDRAC6 connector on the system board, and
lower the card into place. See Figure 3-12 and Figure 6-1.

Installing System Components

101

When the front of the card is fully seated, the plastic standoffs snap
over the edge of the card.
Figure 3-12. Installing or Removing an iDRAC6 Enterprise Card
1

iDRAC6 Enterprise card

SD VFlash card

retention standoff posts (2)

socket

6 Reinstall the left expansion card, if applicable. See "Installing an
Expansion Card."
7 Close the system. See "Closing the System."
8 Reconnect the system and peripherals to their power sources, and turn
them on.

Removing an iDRAC6 Enterprise Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Disconnect the Ethernet cable from the iDRAC6 Enterprise Card
connector on the system back panel. See Figure 1-4.

102

Installing System Components

3 Open the system. See "Opening the System."
4 Remove the VFlash media from the iDRAC6 Enterprise Card.
See"Removing a VFlash Media Card."
5 If installed, remove the expansion card from expansion-card riser 2. See
"Removing an Expansion Card."
6 Remove the iDRAC6 Enterprise card:
a

Pull back slightly on the two tabs at the front edge of the card and
gently lift the front edge of the card off of the retention standoffs.
As the card releases from the standoffs, the connector under the card
disengages from the system board connector.

Slide the card away from the back of the system until the RJ-45
connector is clear of the back panel, then lift the card out of the
system.

7 Reinstall the expansion card. See "Installing an Expansion Card."
8 Close the system. See "Closing the System."
9 Reconnect the system and peripherals to their power sources, and turn
them on.

NIC Hardware Key
iSCSI and other functionalities for the system’s embedded NICs are enabled
by installing an NIC hardware key in the iSCSI key socket on the system
board.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

NOTE: When future NIC functionality is added, you must install a new hardware
key that adds that functionality.

1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System."

Installing System Components

103

3 Locate the ISCSI_KEY connector on the system board. See Figure 6-1.
4 Insert the NIC hardware key into the connector. See Figure 3-13.
Figure 3-13.

Installing a NIC Hardware Key
1

NIC hardware key

connector

5 Close the system. See "Closing the System."
6 Reconnect the system to power and restart the system.

Cooling Fans
Your system contains five or six dual-rotor cooling fans housed in a fan
assembly. Single processor systems require five fans, while a sixth fan (FAN6)
is required for dual-processor systems.
NOTE: Hot-swap removal or installation of the fans or fan assembly is not
supported.
NOTE: In the event of a problem with a particular fan, the fan number is referenced
by the system’s management software, allowing you to easily identify and replace
the proper fan by noting the fan numbers on the fan assembly.

104

Installing System Components

NOTE: IF FAN6 is installed in a single-processor configuration, the fan will still be
operational.

Removing a Cooling Fan
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: The procedure for removing each individual fan module is the same.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System."
3 Disconnect the fan’s power cable from the system board. See Figure 3-14.
4 Remove the faulty fan by grasping the two blue touch points on the fan
and sliding the fan from the fan assembly. See Figure 3-14.
Figure 3-14.

Removing and Replacing a Fan

1
2

fan

fan assembly

power cable

Installing System Components

105

Replacing a Cooling Fan
1 Ensure that the fan is oriented correctly.
Orient the fan module so that the side with the power cable faces towards
the back of the system.
2 Slide the fan module into the fan assembly until the fan is fully seated. See
Figure 3-14.
3 Connect the fan’s power cable to the power connector on the system
board.
4 Close the system. See "Closing the System."

Removing the Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: The procedure for removing each individual fan module is the same.
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System."
3 Disconnect each fan’s power cable from the system board. See Figure 3-14.
4 Lift the two latches on the top of the fan assembly, then lift the fan
assembly from the chassis.

106

Installing System Components

Figure 3-15.

Removing and Replacing the Fan Assembly
1
2
3
4
5
6
7
10

9
8

FAN1

FAN2

FAN3

FAN4

FAN5

FAN6 (dual-processor configurations
only)

fan power cables (6)

fan power connectors (6)

fan assembly latches (2)

fan blank (must be installed in single
processor configuration for proper
cooling airflow)

Replacing the Fan Assembly
1 Being careful not to pinch the cables connected to the backplane board,
replace the fan assembly in the chassis, and close the two latches to secure
the assembly.
2 Connect each fan’s power cable to the power connectors on the system
board.

Installing System Components

107

3 Close the system. See "Closing the System."

Removing the Plastic Fan Guide
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System."
3 If necessary, remove the fan bracket. See "Removing the Fan Assembly"
and place the fan assembly on a flat surface.
4 Remove the fan guide by toggling the two small pegs on the plastic guide
out of the two holes in the fan assembly. For the location of the fan guide
and latches see Figure 3-15.

Replacing the Plastic Fan Guide
1 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2 Open the system. See "Opening the System."
3 If necessary, remove the fan bracket. See "Removing the Fan Assembly"
and place the fan assembly on a flat surface.
4 Replace the guide by aligning the 2 small pegs on the guide with the two
holes in the fan bracket. See Figure 3-15.
5 Replace the fan bracket. See "Replacing the Fan Assembly."
6 Close the system. See "Closing the System."
7 Reconnect the system and peripherals to their power sources, and turn
them on.

Optical Drive
An optional slimline DVD or DVD-RW optical drive slides into the front panel
and connects to the SATA controller on the system board.

108

Installing System Components

NOTE: DVD devices are data only.

Removing an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Remove the bezel. See "Removing and Replacing the Optional Front
Bezel."
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System."
4 Disconnect the cable connector labeled OPTICAL from the back of the
drive.
5 To remove the drive carrier, press the release latch, then slide the carrier
out of the chassis. See Figure 3-16.
6 Close the system. See "Closing the System."
7 Replace the front bezel, if applicable. See "Removing and Replacing the
Optional Front Bezel."

Installing System Components

109

Figure 3-16.

Removing the Optical Drive
2
1

optical drive

release latch

drive cable

Installing an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Remove the bezel. See "Removing and Replacing the Optional Front
Bezel."
2 Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
3 Open the system. See "Opening the System."
4 To remove the optical drive blank, press down on the blue release tab at
the back of the blank and push the blank out of the system.
5 Align the optical drive with its opening in the front panel.
6 Slide in the optical drive until the latch snaps into place.
7 Connect the cable connector labeled OPTICAL to the back of the drive.

110

Installing System Components

8 If not already done, connect the power cable to DVD_PWR and the
interface cable to SATA_A on the system board. See Figure 6-1.
9 Replace the front bezel, if applicable. See "Removing and Replacing the
Optional Front Bezel."
10 Reconnect the system and peripherals to their electrical outlets.

Integrated Storage Controller Card
Your system includes a dedicated expansion-card slot on riser 1 for an
integrated SAS or PERC controller card that provides the integrated storage
subsystem for your system’s internal hard drives. The controller supports SAS
and SATA hard drives and also enables you to set up the hard drives in RAID
configurations as supported by the version of the storage controller included
with your system.

Removing the Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Disconnect the data cables from the controller card. See Figure 3-17.
To remove a connector, press the latches on both ends of the connector.
4 If you are removing a battery-cached PERC controller, disconnect the
RAID battery cable from the card.
CAUTION: Disconnecting the RAID battery cable from a PERC card can cause
data loss if the "dirty cache" LED on the card is lit. The LED indicates that data is
still cached in controller memory and the data was not cleared at system
shutdown.

5 Remove the card from the storage controller card slot:

Installing System Components

111

Grasp the expansion card by its edges, bend outward on both cardedge guides, and carefully remove the card from the expansion-card
connector.

With the blue card-edge guides still bent outwards, lift the side of the
controller that is adjacent to the blue guide, and then remove the
controller towards the front of the chassis.

Installing the Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Install the controller card in the expansion slot on riser 1 labeled
INT_STORAGE.
a

Holding the card by its edges, with the card-edge facing the riser,
insert one side of the card into the black card-edge guide. Bend
outward on the blue card-edge guide, lower the card onto the blue
card-edge guide, and release the guide. See Figure 3-17.

Insert the card-edge connector firmly into the expansion-card
connector until the card is fully seated and the plastic card guides fit
over the edges of the card.

4 Connect the card to the SAS backplane:
a

Connect the SAS data cable connector labelled "SAS_0" to the white
SAS_0 connector on the card, and the connector labelled "SAS_1" to
the black SAS_1 connector on the card. See Figure 3-17.
NOTE: Be sure to connect the cable according to the connector labels on the
cable. The cable will not function properly if reversed.

112

Route the SAS data cable through the channel on the inner side of the
chassis.

Installing System Components

Unlatch the fan assembly and lift it far enough out of the chassis to
route the SAS cable along the inside of the chassis, underneath the
plastic retention clip. Replace the fan assembly and close the latches.
See Figure 3-14, "Removing a Cooling Fan," and "Replacing a Cooling
Fan."

Attach the connector labeled "SAS A" to connector SAS A on the
backplane, and attach the connector labeled "SAS B" to connector
SAS B on the backplane. See Figure 3-17.

Figure 3-17.

Installing the Integrated Storage Controller Card
1

2
3

6
5
1

SAS data cable connector

integrated storage controller card

back card edge guide (black)

expansion card riser 1

front card edge guide (blue)

RAID battery connector (PERC only)

SAS data cable

cable retention clip

5 Close the system. See "Closing the System."

Installing System Components

113

6 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

RAID Battery
The information in this section applies only to systems with the optional
battery-cached PERC controller card.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

Removing a RAID Battery
CAUTION: Before disconnecting the RAID battery cable from the PERC card,
perform a controlled shutdown to ensure that data in the cache is written.

1 Pull back gently on the edge of the battery bay and draw out the RAID
battery from the battery carrier.
2 Disconnect the cable between the RAID battery and the PERC controller
card.

Installing a RAID Battery
1 Connect the battery cable to the connector on the battery.
2 Locate the battery bay on the inner wall of the chassis next to the control
panel board. See Figure 3-1.
3 Insert the battery into the battery holder.
4 Connect the battery cable to the battery connector on the RAID
controller.

Removing the PERC 6/I Battery Cable
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."

114

Installing System Components

3 Disconnect the battery cable from the PERC controller. See Figure 3-17
for the battery connection location.
NOTE: Pay attention to the routing of the cable in the chassis for reinstallation.
4 Remove the battery cable from the cable clip on the system board nearest
PSU #2.
5 Follow the cable along the inside wall of the chassis.
6 Remove the fan bracket. See "Removing the Fan Assembly" on page 106.
7 Remove the fan cable from the plastic cable routing guide. It might be
necessary to remove other cables from the routing guide.
8 Disconnect the battery cable from the RAID battery.

Installing the PERC 6/I Battery Cable
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Remove the fan bracket. See "Removing the Fan Assembly" on page 106.
4 Connect the battery cable to the RAID battery.
5 Route the battery cable on the inside of the chassis wall through the plastic
cable routing guide. If any other cables were removed from the routing
guide, route those cables through the routing guide as well.
6 Route the cable on the inside of the chassis wall, place the cable in the
cable clip nearest PSU #2.
7 Route the cable to the PERC controller and connect it to the battery
connector on the PERC controller.
8 Replace the fan bracket. See "Replacing the Fan Assembly" on page 107.
9 Close the system. See "Closing the System."
10 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

Installing System Components

115

System Memory
Your system supports DDR3 registered DIMMs (RDIMMs) or unbuffered
ECC DIMMs (UDIMMs). Single and dual-rank DIMMs can be 1067- or
1333-MHz, and quad-rank DIMMs can be 1067-MHz.
The system contains 12 memory sockets split into two sets of six sockets, one
set per each processor. Each six-socket set is organized into three channels of
two memory sockets per channel. The first socket of each channel is marked
with white release levers.
The maximum memory that is supported on your system varies according to
the types and sizes of memory modules being used:
•

RDIMMs of sizes 2-GB, 4-GB, and 8-GB are supported for a total of up
to 96 GB.

•

1-GB and 2-GB UDIMMs are supported for a total of up to 24 GB.

General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following general
guidelines when configuring your system memory.
NOTE: Memory configurations that fail to observe these guidelines can prevent
your system from starting and producing any video output.

•

RDIMMs and UDIMMs cannot be mixed.

•

In a dual-processor configuration, the memory configuration for each
processor must be identical

•

For Optimizer Mode, memory modules are installed in the numeric order
of the sockets beginning with A1 or B1.

•

For Memory Mirroring or Advanced ECC Mode, the three sockets furthest
from the processor are unused and memory modules are installed
beginning with socket A2 or B2 and proceeding in the following order: A2,
A3, A5, and A6).

•

Advanced ECC Mode requires x4 or x8 DRAM device widths.

•

The memory speed of each channel depends on the memory
configuration:
–

For single or dual-rank memory modules:
•

116

One memory module per channel supports up to 1333 MHz.

Installing System Components

•
–

Two memory modules per channel supports up to 1067 MHz.

For quad-rank memory modules:
•

One memory module per channel supports up to 1067 MHz.

•

Two memory modules per channel are limited to 800 MHz,
regardless of memory module speed.

•

If quad-rank memory modules are mixed with single- or dual-rank
modules, the quad-rank modules must be installed in the sockets with the
white release levers.

•

If memory modules with different speeds are installed, they will operate at
the speed of the slowest installed memory module(s).

Mode-Specific Guidelines
Three memory channels are allocated to each processor. The number of
channels used and the allowable configurations depend on the memory mode
selected.
Advanced ECC (Lockstep) Mode Support

In this configuration, the two channels closest to the processor are combined
to form one 128-bit channel. This mode supports Single Device Data
Correction (SDDC) for both x4- and x8-based memory modules. Memory
modules must be identical in size, speed, and technology in corresponding
slots.
Memory Mirroring Support

The system supports memory mirroring if identical memory modules are
installed in the two channels closest to the processor (memory is not installed
in the farthest channel). Mirroring must be enabled in the System Setup
program. In a mirrored configuration, the total available system memory is
one-half of the total installed physical memory.
Optimizer (Independent Channel) Mode

In this mode, all three channels are populated with identical memory
modules. This mode permits a larger total memory capacity but does not
support SDDC with x8-based memory modules.

Installing System Components

117

A minimal single-channel configuration of one 1-GB memory module per
processor is also supported in this mode.
Table 3-2 and Table 3-3 show sample memory configurations that follow the
appropriate memory guidelines stated in this section. The samples show
identical memory-module configurations and their the physical and available
memory totals. The tables do not show mixed or quad-rank memory-module
configurations, nor do they address the memory speed considerations of any
configuration.
Table 3-2. RDIMM Memory Configurations
Memory Sockets
Single Processor
Memory
1
2
3
Physical Available
Module
4
5
6 Memory Memory
Size
(GB)
(GB)

Memory
Mode
Optimizer

118

Dual Processor
Physical Available
Memory Memory
(GB)
(GB)

2-GB

X
X
X
X
X
X
X X
X X X X
X X X X X X

2
4
6
4
8
12

all

4
8
12
8
16
24

all

4-GB

X
X
X
X
X
X
X X
X X X X
X X X X X X

4
8
12
8
16
24

all

8
16
24
16
32
48

all

8-GB

X
X
X
X
X
X
X X
X X X X
X X X X X X

8
16
24
16
32
48

all

16
32
48
32
64
96

all

Installing System Components

Table 3-2.

RDIMM Memory Configurations (continued)
Memory Sockets

Memory
Mode
Advanced
ECC

Mirroring

Table 3-3.

Memory
Mode
Optimizer

Single Processor

Memory
1
2
3
Physical Available
Module
4
5
6 Memory Memory
Size
(GB)
(GB)

Dual Processor
Physical Available
Memory Memory
(GB)
(GB)

2-GB

none X
X
X X X X

4
8

all

8
16

all

4-GB

none X
X
X X X X

8
16

all

16
32

all

8-GB

none X
X
X X X X

16
32

all

32
64

all

2-GB

none X
X
X X X X

4
8

2
4

8
16

4
8

4-GB

none X
X
X X X X

8
16

4
8

16
32

8
16

8-GB

none X
X
X X X X

16
32

8
16

32
64

16
32

UDIMM Memory Configurations
Memory Sockets
Single Processor
Memory
1
2
3
Physical Available
Module
4
5
6 Memory Memory
Size
(GB)
(GB)

Dual Processor
Physical Available
Memory Memory
(GB)
(GB)

1-GB

X
X
X
X
X
X
X X X X
X X X X X X

1
2
3
4
6

all

2
4
6
8
12

all

2-GB

X
X
X
X
X
X
X X X X
X X X X X X

2
4
6
8
12

all

4
8
12
16
24

all

Installing System Components

119

Table 3-3. UDIMM Memory Configurations (continued)
Memory Sockets
Memory
Mode
Advanced
ECC

Mirroring

Single Processor

Memory
1
2
3
Physical Available
Module
4
5
6 Memory Memory
Size
(GB)
(GB)

Dual Processor
Physical Available
Memory Memory
(GB)
(GB)

1-GB

none X
X
X X X X

2
4

all

4
8

all

2-GB

none X
X
X X X X

4
8

all

8
16

all

1-GB

none X
X
X X X X

2
4

1
2

4
8

2
4

2-GB

none X
X
X X X X

4
8

2
4

8
16

4
8

Installing Memory Modules
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

WARNING: The memory modules are hot to the touch for some time after the
system has been powered down. Allow time for the memory modules to cool
before handling them. Handle the memory modules by the card edges and avoid
touching the components on the memory module.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Locate the memory module sockets. See Figure 6-1.
4 Press the ejectors on the memory module socket down and out, as shown
in Figure 3-18, to allow the memory module to be inserted into the socket.
5 Handle each memory module only on either card edge, making sure not to
touch the middle of the memory module.

120

Installing System Components

Figure 3-18.

Installing and Removing a Memory Module
1

memory module

alignment key

memory module socket ejectors (2)

6 Align the memory module's edge connector with the alignment key of the
memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to
install the memory module in the socket in only one way.

7 Press down on the memory module with your thumbs to lock the memory
module into the socket.
When the memory module is properly seated in the socket, the ejectors on
the memory module socket align with the ejectors on the other sockets
that have memory modules installed.
8 Repeat step 4 through step 7 of this procedure to install the remaining
memory modules. See Table 3-3.
9 Close the system. See "Closing the System."
10 Start up the system, press to enter the System Setup program, and
check the System Memory setting on the main System Setup screen.
The system should have already changed the value to reflect the newly
installed memory.

Installing System Components

121

11 If the value is incorrect, one or more of the memory modules may not be
installed properly. Repeat step 2 through step 10 of this procedure,
checking to ensure that the memory modules are firmly seated in their
sockets.
12 Run the system memory test in the system diagnostics. See "Running the
System Diagnostics."

Removing Memory Modules
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
WARNING: The memory modules are hot to the touch for some time after the
system has been powered down. Allow time for the memory modules to cool
before handling them. Handle the memory modules by the card edges and avoid
touching the components on the memory module.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Locate the memory module sockets. See Figure 6-1.
4 Press down and out on the ejectors on each end of the socket until the
memory module pops out of the socket. See Figure 3-18.
Handle each memory module only on either card edge, making sure not to
touch the middle of the memory module.
5 Close the system. See "Closing the System."

Processors
Removing a Processor
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and

122

Installing System Components

support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Prior to upgrading your system, download and install the latest system
BIOS version from support.dell.com. Follow the instructions included in
the file download to install the update on your system.
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System."
CAUTION: Never remove the heat sink from a processor unless you intend to
remove the processor. The heat sink is necessary to maintain proper thermal
conditions.

4 Open one of the heat-sink retention latches by pressing the end of the
latch, moving it laterally, and lifting the latch upwards. See Figure 3-19.
Figure 3-19.

Installing and Removing the Heat Sink

heat sink

heat-sink retention latch (2)

5 Wait 30 seconds for the heat sink to loosen from the processor.
6 Open the other heat-sink retention latch.

Installing System Components

123

7 Gently lift the heat sink off of the processor and set the heat sink aside
upside down (thermal grease side facing up).
CAUTION: The processor is held in its socket under strong pressure. Be aware
that the release lever can spring up suddenly if not firmly grasped.

8 Position your thumb firmly over the processor socket-release lever and
release the lever from the locked position. Rotate the lever 90 degrees
upward until the processor is released from the socket. See Figure 3-20.
9 Rotate the processor shield upward and out of the way. See Figure 3-20.
10 Lift the processor out of the socket and leave the release lever up so that
the socket is ready for the new processor.
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing
the processor. Bending the pins can permanently damage the system board.

If you are permanently removing a processor from socket CPU2, you must
install a processor blank and a heat-sink blank to ensure proper system
cooling. Adding the blanks is similar to adding a processor. See "Installing a
Processor."
NOTE: In single-processor configurations, a processor must be installed in socket
CPU1. Install the blanks in socket CPU2 only.

124

Installing System Components

Figure 3-20.

Installing and Removing a Processor
1

processor

processor shield

notch in processor

socket key

ZIF socket

socket-release lever

Installing a Processor
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 If you are upgrading your processors, prior to upgrading your system,
download and install the latest system BIOS version from
support.dell.com. Follow the instructions included in the file download to
install the update on your system.
NOTE: In single-processor configurations, socket CPU1 must be used.

Installing System Components

125

2 If you are adding a second processor for the first time, remove the heatsink
blank and the processor blank from the vacant processor socket. Removing
the blanks is similar to removing a processor. See "Removing a Processor."
3 Unpack the processor if it has not been used previously.
If the processor has already been used, remove any thermal grease from the
top of the processor using a lint-free cloth.
4 Align the processor with the socket keys on the ZIF socket. See
Figure 3-20.
5 Install the processor in the socket.
CAUTION: Positioning the processor incorrectly can permanently damage the
system board or the processor. Be careful not to bend the pins in the socket.
a

With the release lever on the processor socket in the open position,
align the processor with the socket keys and set the processor lightly
in the socket.

CAUTION: Do not use force to seat the processor. When the processor is
positioned correctly, it engages easily into the socket.
b

Close the processor shield.

Rotate the socket release lever down until it snaps into place.

6 Install the heat sink.
a

Using a clean lint-free cloth, remove any thermal grease from the heat
sink.

Open the grease packet included with the processor kit and apply a
small amount (approximately 1.5 cm (.6 in) in diameter of thermal
grease to the center of the top of the new processor.

CAUTION: Using excess thermal grease can cause grease to contact the
processor shield, which can cause contamination of the processor socket.
c

Place the heat sink on the processor. See Figure 3-20.

Close the two heat-sink retention latches. See Figure 3-20.

7 Close the system. See "Closing the System."
8 Press to enter the System Setup program, and check that the processor
information matches the new system configuration. See "Entering the
System Setup Program."

126

Installing System Components

9 Run the system diagnostics to verify that the new processor operates
correctly.
See "Running the System Diagnostics" for information about running the
diagnostics.

System Battery
Replacing the System Battery
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

WARNING: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. See your safety information for additional info.

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening the System."

Installing System Components

127

Figure 3-21.

Replacing the System Battery
1

3
1

positive side of battery connector

negative side of battery connector

system battery

3 Locate the battery socket. See Figure 6-1.
CAUTION: To avoid damage to the battery connector, you must firmly support the
connector while installing or removing a battery.

4 Remove the system battery.
a

Support the battery connector by pressing down firmly on the positive
side of the connector.

Press the battery toward the positive side of the connector and lift it
up out of the securing tabs at the negative side of the connector.

5 Install the new system battery.
a

Support the battery connector by pressing down firmly on the positive
side of the connector.

Hold the battery with the "+" facing up, and slide it under the
securing tabs at the positive side of the connector.

Press the battery straight down into the connector until it snaps into
place.

6 Close the system. See "Closing the System."
7 Reconnect the system to the electrical outlet and turn the system on,
including any attached peripherals.
128

Installing System Components

8 Enter the System Setup program to confirm that the battery is operating
properly. See "Entering the System Setup Program."
9 Enter the correct time and date in the System Setup program's Time and
Date fields, and configure the other settings for your system.
10 Exit the System Setup program.

Control Panel Assembly
NOTE: The control panel assembly consists of two separate modules—the display
module and the control panel circuit board. Use the following instructions to
remove and install either module.

Removing the Control Panel Display Module
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
11 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
12 Open the system. See "Opening the System."
13 Disconnect the display module cable from the control panel board. See
Figure 3-22.
14 Using a knife or a small flat-blade screwdriver, insert the blade beneath the
front panel of the display and slide the blade across the bottom to lift the
panel outward. See Figure 3-22.
15 Bend the panel upward to allow access to the mounting screws.

Installing System Components

129

Figure 3-22.

Control Panel Removal

5
6

front panel screw (Torx)

display module cable

control panel board

control panel cable

USB cable

mounting screws (3 Torx)

display module

16 Using a T10 Torx driver, remove the two screws that secure the display
module to the system chassis.
17 Remove the display module from the chassis cutout.

130

Installing System Components

Installing the Control Panel Display Module
1 Insert the display module into the chassis cutout and secure with the two
Torx screws. See Figure 3-22.
2 Attach the replacement panel to the front of the display module.
3 Connect the display module cable to the control panel board.
4 Close the system. See "Closing the System."
5 Reconnect the system to the power source and turn on the system and
attached peripherals.

Removing the Control Panel Board
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Turn off the system and attached peripherals and disconnect the system
from the electrical outlet and peripherals.
2 Open the system. See "Opening the System."
3 Disconnect the display module cable from the control panel board. See
Figure 3-22.
4 Disconnect the control panel cable and USB cable from the control panel
board. See Figure 3-22.
5 If applicable, disconnect the Internal SD Module cable and remove the
USB key from the control panel module.
CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage
the cable.

6 Using a T8 Torx driver, remove the screw on the front panel located
beneath the left USB connector. See Figure 3-22.
7 Using a T10 Torx driver, remove the three screws that secure the control
panel board to the system chassis and remove the board.

Installing System Components

131

Installing the Control Panel Board
1 Install the front panel screw in the screw hole located beneath the left USB
connector. See Figure 3-22.
2 Install the control panel board in the system chassis and secure with the
three Torx screws. See Figure 3-22.
3 Connect the display module cable to the control panel board.
4 Connect the control panel cable and USB cable to the control panel board.
5 If applicable, reconnect the Internal SD Module cable to the control panel
board, and install the USB key.
6 Close the system. See "Closing the System."
7 Reconnect the system to the power source and turn on the system and
attached peripherals.

SAS Backplane
Removing the SAS Backplane
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 If applicable, remove the bezel. See "Removing the Front Bezel."
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System."
CAUTION: To prevent damage to the drives and backplane, you must remove the
hard drives from the system before removing the backplane.

CAUTION: You must note the number of each hard drive and temporarily label
them before removal so that you can replace them in the same locations.
4 Remove all hard drives. See "Removing a Hot-Swap Hard Drive."
NOTE: You may find it easier to remove the SAS backplane if you remove the fan
assembly first. See "Removing a Cooling Fan."

132

Installing System Components

5 Disconnect the power cable from the end of the SAS backplane.
6 Disconnect the SAS data cables from the backplane.
7 Remove the SAS backplane from the system:
a

While pulling the two blue latches towards the front of the system,
slide the backplane upward. See Figure 3-23.

When the backplane cannot slide upward any farther, pull the
backplane toward the back of the system to remove it from the
retention hooks.

Lift the board out of the system, being careful to avoid damaging
components on the face of the board.

Place the SAS backplane face down on a work surface.

Installing System Components

133

Figure 3-23.

Removing and Installing a SAS Backplane
1

5
6

134

SAS backplane power cable

SAS backplane

SAS A cable

SAS B cable

retention hooks (2)

backplane retention latches (2)

Installing System Components

Installing a SAS Backplane
1 Install the SAS backplane:
a

Lower the backplane into the system, being careful to avoid damaging
components on the face of the board.

Align the slots in the backplane with the retention hooks on the back
of the drive bays, then move the backplane forward until the retention
hooks fit through the slots in the backplane. See Figure 3-23.

Slide the backplane downward until the two blue retention latches
snap into place.

2 Connect the SAS data and power cables to the SAS backplane.
3 If you removed the fan assembly to improve access to the SAS backplane,
replace the fan assembly now. See "Replacing a Cooling Fan."
4 Install the hard drives in their original locations.
5 Close the system. See "Closing the System."
6 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.

System Board
Removing the System Board
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

CAUTION: If you are using the Trusted Program Module (TPM) with an encryption
key, you may be prompted to create a recovery key during program or system
setup. Be sure to create and safely store this recovery key. If you replace this
system board, you must supply the recovery key when you restart your system or
program before you can access the encrypted data on your hard drives.

1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System."

Installing System Components

135

3 Remove the power supply(s). See "Removing a Power Supply."
4 Remove all expansion cards and the integrated storage controller card. See
"Removing an Expansion Card" and "Removing the Integrated Storage
Controller Card."
5 Remove the two expansion-card risers. See "Removing an Expansion-Card
Riser."
6 If installed, remove the iDRAC6 Enterprise card. See "Removing an
iDRAC6 Enterprise Card."
7 If installed, remove the NIC hardware key from the system board. See
"NIC Hardware Key."
8 Disconnect and remove the fan assembly. See "Cooling Fans."
9 Disconnect all cables from the system board.
10 Remove the system board assembly:
a

Pull up the spring-loaded blue retention pin located in the center of
the system board, and then slide the system board assembly toward
the front end of the chassis.

CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
b

136

Grasp the system board assembly by the blue and black storage card
guides, or the edges of the system board tray, and lift the assembly
from the chassis. See Figure 3-24.

Installing System Components

Figure 3-24.

Removing and Installing the System Board
1

retention pin

system board assembly

Installing System Components

137

Installing the System Board
1 Unpack the new system board and remove the label placard that is inserted
in the memory module socket.
2 Remove the labels from the placard and affix them to the system
information panel on the front of the system. See Figure 1-1.
3 Transfer the processors and heat sinks to the new system board. See
"Removing a Processor" and "Installing a Processor."
4 Remove the memory modules and transfer them to the same locations on
the new board. See "Removing Memory Modules" and "Installing Memory
Modules."
5 Install the new system board:
a

Holding the system board by the edges of the system board tray, lower
the right side of the system board into the chassis.

CAUTION: Do not lift the system board assembly by grasping a memory module,
processor, or other components.
b

Slowly lower the left side of the system board into the chassis.

Slightly lift up the front of the system board and maneuver the system
board to the bottom of the chassis until it lays completely flat.

Ensure that all retention hooks on the bottom of the chassis are
inserted into the retention slots on the system board. See Figure 3-24.

Push the system board toward the back of the chassis until the blue
retention pin snaps into place.

6 Transfer the NIC hardware key. See "NIC Hardware Key."
7 Connect the cables in the order listed below (see Figure 6-1 for the
locations of the connectors on the system board):
•

SATA interface cable, if applicable

•

Control panel interface cable connector

•

Optical drive power cable connector

•

Control panel USB interface cable connector

•

SAS backplane power cable connector

8 Replace the expansion-card risers. See "Replacing an Expansion-Card
Riser."

138

Installing System Components

9 Install all expansion cards. See "Installing an Expansion Card."
10 Reinstall the integrated storage controller card. See "Installing the
Integrated Storage Controller Card."
After connecting the SAS cables to the controller, make sure to place the
cables under the guide on the end of riser 1.
11 If applicable, reconnect the RAID battery cable to the PERC controller
card.
12 If applicable, reinstall the iDRAC6 Enterprise card. See "Installing an
iDRAC6 Enterprise Card."
13 Replace the fan assembly. See "Cooling Fans."
14 Close the system. See "Closing the System."
15 Reconnect the system to its electrical outlet and turn the system on,
including any attached peripherals.
16 Replace the bezel. See "Removing and Replacing the Optional Front
Bezel."

Installing System Components

139

140

Installing System Components

Troubleshooting Your System
Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

Troubleshooting System Startup Failure
If your system halts during startup prior to video imaging or LCD messaging,
especially after installing an operating system or reconfiguring your system’s
hardware, check for the following conditions.
•

If you boot the system to the BIOS boot mode after installing an operating
system from the UEFI Boot Manager, the system will hang. The reverse is
also true. You must boot to the same boot mode in which you installed the
operating system. See "Using the System Setup Program and UEFI Boot
Manager."

•

Invalid memory configurations could cause the system to halt at startup
without any video output. See "System Memory."

For all other startup issues, note the LCD panel messages and any system
messages that appear onscreen. See "LCD Status Messages" and "System
Messages" for more information.

Troubleshooting External Connections
Ensure that all external cables are securely attached to the external
connectors on your system before troubleshooting any external devices. See
Figure 1-1 and Figure 1-4 for the front- and back-panel connectors on your
system.

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141

Troubleshooting the Video Subsystem
1 Check the system and power connections to the monitor.
2 Check the video interface cabling from the system to the monitor.
3 If two monitors are attached to the system, disconnect one monitor. The
system supports only one monitor attached to either the front or rear video
connector.
4 Try using a monitor that is known to be working.
5 Run the appropriate online diagnostic test. See "Running the System
Diagnostics."
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help."

Troubleshooting a USB Device
1 Use the following steps to troubleshoot a USB keyboard and/or mouse. For
other USB devices, go to step 2.
a

Disconnect the keyboard and mouse cables from the system briefly
and reconnect them.

Connect the keyboard/mouse to the USB port(s) on the opposite side
of the system.
If the problem is resolved, restart the system, enter the System Setup
program, and check if the nonfunctioning USB ports are enabled.

Replace the keyboard/mouse with another working keyboard/mouse.
If the problem is resolved, replace the faulty keyboard/mouse.
If the problem is not resolved, proceed to the next step to begin
troubleshooting the other USB devices attached to the system.

2 Power down all attached USB devices and disconnect them from the
system.
3 Reconnect and power on each USB device one at a time.

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Troubleshooting Your System

4 If a device causes the same problem, power down the device, replace the
USB cable if applicable, and power up the device.
If the problem persists, replace the device.
If all troubleshooting fails, see "Getting Help."

Troubleshooting a Serial I/O Device
1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Swap the serial interface cable with a working cable, and turn on the
system and the serial device.
If the problem is resolved, replace the interface cable.
3 Turn off the system and the serial device, and swap the device with a
comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device.
If the problem persists, see "Getting Help."

Troubleshooting a NIC
1 Run the appropriate online diagnostic test. See "Running the System
Diagnostics."
2 Restart the system and check for any system messages pertaining to the
NIC controller.
3 Check the appropriate indicator on the NIC connector. See "NIC Indicator
Codes."
•

If the link indicator does not light, check all cable connections.

•

If the activity indicator does not light, the network driver files might
be damaged or missing.

•

Enable autonegotiation.

•

Use another connector on the switch or hub.

If you are using a NIC card instead of an embedded NIC, see the
documentation for the NIC card.

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143

4 Ensure that the appropriate drivers are installed and the protocols are
bound. See the NIC's documentation.
5 Enter the System Setup program and confirm that the NIC ports are
enabled. See "Integrated Devices Screen."
6 Ensure that the NICs, hubs, and switches on the network are all set to the
same data transmission speed and duplex. See the documentation for each
network device.
7 Ensure that all network cables are of the proper type and do not exceed the
maximum length.
If all troubleshooting fails, see "Getting Help."

Troubleshooting a Wet System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System."
3 Disassemble components from the system. See "Installing System
Components."

144

•

Hard drives

•

SD cards

•

USB memory key

•

NIC hardware key

•

Internal SD Module

•

Expansion cards and both expansion-card risers

•

Integrated storage controller

•

iDRAC6 Enterprise card

•

Power supplies

Troubleshooting Your System

•

Fan assembly

•

Processors and heat sinks

•

Memory modules

4 Let the system dry thoroughly for at least 24 hours.
5 Reinstall the processors and heat sinks, memory modules, power supplies,
and fan assembly. See "Installing System Components."
6 Close the system. See "Closing the System."
7 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the system does not start properly, see "Getting Help."
8 If the system starts properly, shut down the system and reinstall all of the
remaining components that you removed. See "Installing an Expansion
Card."
9 Run the appropriate online diagnostic test. See "Running the System
Diagnostics."
If the tests fail, see "Getting Help."

Troubleshooting a Damaged System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2 Open the system. See "Opening the System."
3 Ensure that the following components are properly installed:
•

Expansion cards and both expansion-card risers

•

Power supplies

•

Fans

•

Processors and heat sinks

Troubleshooting Your System

145

•

Memory modules

•

Hard-drive carriers

4 Ensure that all cables are properly connected.
5 Close the system. See "Closing the System."
6 Run the system board tests in the system diagnostics. See "Running the
System Diagnostics."
If the tests fail, see "Getting Help."

Troubleshooting the System Battery
1 Re-enter the time and date through the System Setup program. See "Using
the System Setup Program and UEFI Boot Manager."
2 Turn off the system and disconnect it from the electrical outlet for at least
one hour.
3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace
the battery. See "Replacing the System Battery."
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
If the problem is not resolved by replacing the battery, see "Getting Help."

Troubleshooting Power Supplies
CAUTION: At least one power supply must be installed for the system to operate.
Operating the system with only one power supply installed for extended periods of
time without a power-supply blank installed in the PS2 power-supply bay can
cause the system to overheat.
1 Identify the faulty power supply by the power supply's status indicator. See
"Power Indicator Codes."

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Troubleshooting Your System

CAUTION: If troubleshooting a PSU mismatch error, replace only the power
supply with the flashing indicator. Swapping the opposite power supply to create
a matched pair can result in an error condition and unexpected system shutdown.
To change from a High Output configuration to an Energy Smart configuration or
vice versa, you must power down the system.

2 Reseat the power supply by removing and reinstalling it. See "Power
Supplies."
NOTE: After installing a power supply, allow several seconds for the system
to recognize the power supply and to determine if it is working properly. The
status indicator turns green to signify that the power supply is functioning
properly.

If the problem persists, replace the faulty power supply with another power
supply of the same type.
3 If the problem persists, see "Getting Help."

Troubleshooting System Cooling Problems
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

Ensure that none of the following conditions exist:
•

Ensure that none of the following parts are missing: system cover, drive
blank, FAN6 blank (in a system with a single processor), power supply
blank (in a system with a single power supply), heat sink blank (in single
processor configurations), or front or back filler panel.

•

Ambient temperature is too high.

•

External airflow is obstructed.

•

Cables inside the system obstruct airflow.

•

An individual cooling fan is removed or has failed. See "Troubleshooting a
Fan."

•

The expansion card installation restrictions have not been observed. See
"Expansion Card Installation Guidelines."

Troubleshooting Your System

147

Troubleshooting a Fan
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Locate the faulty fan indicated by the LCD panel or the diagnostic
software.
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System."
4 Reseat the fan's power cable.
5 Close the system and restart it.
6 If the fan does not function, turn off the system and install a new fan. See
"Cooling Fans."
7 Restart the system.
If the replacement fan does not operate, see "Getting Help."

Troubleshooting System Memory
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 If the system is operational, run the appropriate online diagnostic test. See
"Running the System Diagnostics."
If the diagnostics indicates a fault, follow the corrective actions provided
by the diagnostic program.
2 If the system is not operational, turn off the system and attached
peripherals, and unplug the system from the power source. Wait at least 10
seconds and then reconnect the system to power.

148

Troubleshooting Your System

3 Turn on the system and attached peripherals and note any messages on the
screen or LCD panel.
Go to step 12 if an error message appears indicating a fault with a specific
memory module.
4 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen." Make any changes to the memory settings,
if needed.
If the memory settings match the installed memory but a problem is still
indicated, go to step 12.
5 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6 Open the system. See "Opening the System."
7 Check the memory channels and ensure that they are populated correctly.
See "General Memory Module Installation Guidelines."
8 Reseat the memory modules in their sockets. See "Installing Memory
Modules."
9 Close the system. See "Closing the System."
10 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
11 Enter the System Setup program and check the system memory setting.
See "Memory Settings Screen."
If the problem is not resolved, proceed with the next step.
12 Turn off the system and attached peripherals, and disconnect the system
from the power source.
13 Open the system. See "Opening the System."
14 If a diagnostic test or error message indicates a specific memory module as
faulty, swap or replace the module.
15 To troubleshoot an unspecified faulty memory module, replace the
memory module in the first DIMM socket with a module of the same type
and capacity. See "Installing Memory Modules."
16 Close the system. See "Closing the System."

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149

17 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
18 As the system boots, observe any error message that appears on the screen
or the LCD panel on the front of the system.
19 If the memory problem is still indicated, repeat step 12 through step 18 for
each memory module installed.
If the problem persists after all memory modules have been checked, see
"Getting Help."

Troubleshooting an Internal SD Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1 Enter the System Setup program and ensure that the internal SD card port
is enabled. See "Integrated Devices Screen."
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System."
4 Locate the SD card and reseat it. See "Removing an Internal SD Flash
Card" and "Installing an Internal SD Flash Card."
5 Reseat the Internal SD module cable. See "Installing the Internal SD
Module."
6 Check that the cable leading from the internal SD module to the control
panel is installed correctly. See "Installing the Internal SD Module."
7 Close the system. See "Closing the System."
8 Turn on the system and attached peripherals and check if the SD card is
functioning.
9 If the problem is not resolved, repeat step 2 and step 3.
10 Insert a different SD card that you know works properly.
11 Close the system. See "Closing the System."

150

Troubleshooting Your System

12 Turn on the system and attached peripherals and check if the SD card is
functioning.
If the problem is not resolved, see "Getting Help."

Troubleshooting an Internal USB Key
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Enter the System Setup program and ensure that the USB port is enabled.
See "Integrated Devices Screen."
2 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
3 Open the system. See "Opening the System."
4 Locate the internal USB key and reseat it. See "Internal USB Memory
Key."
5 Close the system. See "Closing the System."
6 Turn on the system and attached peripherals and check if the USB key is
functioning.
7 Repeat step 2 and step 3.
8 Insert a different USB key that you know works properly.
9 Close the system. See "Closing the System."
10 Turn on the system and attached peripherals and check if the USB key is
functioning.
If the problem is not resolved, see "Getting Help."

Troubleshooting an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and

Troubleshooting Your System

151

support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 If applicable, remove the bezel. See "Removing the Front Bezel."
2 Try using a different DVD.
3 Ensure that the device drivers for the optical drive are installed and are
configured correctly
4 Enter the System Setup program and ensure that the integrated SATA
controller and the drive’s SATA port are enabled. See "Using the System
Setup Program and UEFI Boot Manager."
5 Run the appropriate online diagnostic test. See "Running the System
Diagnostics."
6 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
7 Open the system. See "Opening the System."
8 Ensure that the interface/power cable is securely connected to the optical
drive and to the system board.
9 Ensure that the power cable is properly connected to the drive.
10 Close the system. See "Closing the System."
11 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help."

Troubleshooting Hard Drives
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

CAUTION: This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.

1 Run the appropriate online diagnostic test. See "Running the System
Diagnostics."
152

Troubleshooting Your System

Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2 If applicable, remove the bezel. See "Removing the Front Bezel."
3 If your system has a SAS or PERC controller and your hard drives are
configured in a RAID array, perform the following steps.
a

Restart the system and enter the host adapter configuration utility
program by pressing for a PERC controller or
for a SAS controller card.
See the documentation supplied with the host adapter for information
about the configuration utility.

Ensure that the hard drive(s) have been configured correctly for the
RAID array.

Take the hard drive offline and then reseat the hard drive. See
"Removing a Hot-Swap Hard Drive."

Exit the configuration utility and allow the system to boot to the
operating system.

4 Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
5 Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Using the System Setup Program and UEFI Boot Manager."
If the problem persists, see "Troubleshooting a SAS Controller."

Troubleshooting a SAS Controller
.

NOTE: When troubleshooting a SAS or SAS RAID controller, also see the
documentation for your operating system and the controller.

1 Run the appropriate online diagnostic test. See "Running the System
Diagnostics."
2 Enter the System Setup program and ensure that the SAS or PERC
controller is enabled. See "Using the System Setup Program."

Troubleshooting Your System

153

3 Restart the system and press the applicable key sequence to enter the
configuration utility program:
•

for a SAS controller

•

for a PERC controller

See the controller's documentation for information about configuration
settings.
4 Check the configuration settings, make any necessary corrections, and
restart the system.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

5 Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
6 Open the system. See "Opening the System."
7 Ensure that the controller card is firmly seated into the expansion card
connector. See "Installing the Integrated Storage Controller Card."
8 If you have a battery-cached PERC controller, ensure that the RAID
battery is properly connected and, if applicable, the memory module on
the PERC card is properly seated.
9 Verify that the cable connections between the SAS backplane and the
integrated storage controller are correct. See "Installing a SAS Backplane."
10 Ensure that the cables are firmly connected to the SAS controller and the
backplane board.
11 Close the system. See "Closing the System."
12 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
If the problem persists, see "Getting Help."

Troubleshooting an External Tape Drive
1 Try using a different tape cartridge.
154

Troubleshooting Your System

2 Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.
3 Reinstall the tape-backup software as instructed in the tape-backup
software documentation.
4 Ensure that the tape drive’s interface cable is fully connected to the tape
drive and the external port on the controller card.
5 Run the appropriate online diagnostics tests. See "Running the System
Diagnostics."
6 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

7 Open the system. See "Opening the System."
8 Reseat the controller card in the expansion card slot.
9 Close the system. See "Closing the System."
10 Reconnect the system to the electrical outlet, and turn on the system,
including attached peripherals.
If the problem is not resolved, see the documentation for the tape drive for
additional troubleshooting instructions.
If you cannot resolve the problem, see "Getting Help."

Troubleshooting Expansion Cards
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

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155

NOTE: When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.

1 Run the appropriate online diagnostic test. See "Running the System
Diagnostics."
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System."
4 Verify that the installed expansion cards meet the installation guidelines in
Table 3-1.
5 Ensure that each expansion-card riser is firmly seated in its connector. See
"Replacing an Expansion-Card Riser."
6 Ensure that each expansion card is firmly seated in its connector. See
"Installing an Expansion Card."
7 Close the system. See "Closing the System."
8 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
9 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
10 Open the system. See "Opening the System."
11 Remove all expansion cards installed in the system. See "Removing an
Expansion Card."
12 Close the system. See "Closing the System."
13 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
14 Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help."
15 For each expansion card you removed in step 11, perform the following
steps:

156

Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.

Open the system. See "Opening the System."

Reinstall one of the expansion cards.

Troubleshooting Your System

Close the system. See "Closing the System."

Run the appropriate diagnostic test.
If the tests fail, see "Getting Help."

Troubleshooting the Processors
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1 Run the appropriate online diagnostics test. See "Running the System
Diagnostics."
2 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3 Open the system. See "Opening the System."
4 Ensure that each processor and heat sink are properly installed. See
"Removing a Processor."
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing
a processor. Bending the pins can permanently damage the system board.

5 Close the system. See "Closing the System."
6 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
7 Run the appropriate online diagnostic test.
If your system only has one processor and a problem is still indicated, see
"Getting Help."
8 For systems with multiple processors, turn off the system and attached
peripherals, and disconnect the system from the electrical outlet.
9 Open the system. See "Closing the System."
10 Remove processor 2. See "Removing a Processor."
11 Close the system. See "Closing the System."

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157

12 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
13 Run the appropriate online diagnostic test.
If the test fails, the processor is faulty. See "Getting Help."
14 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
15 Open the system. See "Closing the System."
16 Replace the processor with the processor you removed in step 10. See
"Installing a Processor."
17 Repeat step 11 through step 13.
If the problem persists, the system board is faulty. See "Getting Help."

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Troubleshooting Your System

Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before
calling for technical assistance. The purpose of the diagnostics is to test your
system's hardware without requiring additional equipment or risking data
loss. If you are unable to fix the problem yourself, service and support
personnel can use diagnostics test results to help you solve the problem.

Using Dell™ PowerEdge™ Diagnostics
To assess a system problem, first use the online Dell PowerEdge Diagnostics.
Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test
modules, that include diagnostic tests on chassis and storage components
such as hard drives, physical memory, communications ports, NICs, CMOS,
and more. If you are unable to identify the problem using the PowerEdge
Diagnostics, use the system diagnostics described in the remainder of this
section. The system diagnostics program is run from the iDRAC6 Express
System Services menu.
The files required to run PowerEdge Diagnostics for systems running
supported Microsoft® Windows® and Linux operating systems are available
at support.dell.com and on the CDs that came with your system. For
information about using diagnostics, see the Dell Online PowerEdge
Diagnostics User's Guide.

System Diagnostics Features
The system diagnostics provides a series of menus and options for particular
device groups or devices. The system diagnostics menus and options allow
you to:
•

Run tests individually or collectively.

•

Control the sequence of tests.

•

Repeat tests.

•

Display, print, or save test results.

Running the System Diagnostics

159

•

Temporarily suspend testing if an error is detected or terminate testing
when a user-defined error limit is reached.

•

View help messages that briefly describe each test and its parameters.

•

View status messages that inform you if tests are completed successfully.

•

View error messages that inform you of problems encountered during
testing.

When to Use the System Diagnostics
If a major component or device in the system does not operate properly,
component failure may be indicated. As long as the microprocessor and the
system's input/output devices are functioning, you can use the system
diagnostics to help identify the problem.

Running the System Diagnostics
The system diagnostics program is run from the iDRAC6 Express System
Services menu.
CAUTION: Use the system diagnostics to test only your system. Using this
program with other systems may cause invalid results or error messages.
1 As the system boots, press .
2 Select Diagnostics from the System Services menu.
3 Select Launch Diagnostics.
4 From the Diagnostics main menu, select Run Diags, or select MpMemory
if you are troubleshooting memory.
The Diagnostics menu allows you to run all or specific diagnostics tests or to
exit.

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Running the System Diagnostics

System Diagnostics Testing Options
Click the testing option in the Main Menu window.
Testing Option

Function

Express Test

Performs a quick check of the system. This option runs
device tests that do not require user interaction.

Extended Test

Performs a more thorough check of the system. This test
can take an hour or longer.

Custom Test

Tests a particular device.

Information

Displays test results.

Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize
window allows you to select the device(s) to be tested, select specific options
for testing, and view the test results.

Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Click
the (+) next to a device or module to view its components. Click (+) on any
component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing. If an
item is grayed-out and you wish to run that test, you can select it by
highlighting the item and pressing the spacebar.
NOTE: After you select all the devices and components that you want to test,
highlight All Devices and then click Run Tests.

Selecting Diagnostics Options
From the Diagnostics Options area, select the test(s) you want to run on a
device.
•

Non-Interactive Tests Only — Runs only tests that require no user
intervention.

•

Quick Tests Only — Runs only the quick tests on the device.

•

Show Ending Timestamp — Time stamps the test log.

Running the System Diagnostics

161

•

Test Iterations — Selects the number of times the test is run.

•

Continue on Failure — Enables the tests to continue without user
intervention in the event that one of the tests has failed.

•

Log output file pathname — Enables you to specify the diskette drive or
USB memory key where the test log file is saved. You cannot save the file to
a hard drive.

Viewing Information and Results
The following tabs in the Customize window provide information about the
test and the test results.

162

•

Results — Displays the test that ran and the result.

•

Errors — Displays any errors that occurred during the test.

•

Help — Displays information about the currently selected device,
component, or test.

•

Configuration — Displays basic configuration information about the
currently selected device.

•

Parameters — Displays parameters that you can set for the test.

Running the System Diagnostics

Jumpers and Connectors
This section provides specific information about the system jumpers. It also
provides some basic information on jumpers and switches and describes the
connectors on the various boards in the system.

System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system
board. Table 6-1 lists the jumper settings.
Table 6-1.

System Board Jumper Settings

Jumper

PWRD_EN

Setting

Description

(default) The password feature is enabled
(pins 2-4)
The password feature is disabled
(pins 4-6)

NVRAM_CLR

(default) The configuration settings are retained at
system boot (pins 3-5)
The configuration settings are cleared at the
next system boot (pins 1-3)

Disabling a Forgotten Password
The system's software security features include a system password and a setup
password, which are discussed in detail in "Using the System Setup Program
and UEFI Boot Manager." The password jumper enables these password
features or disables them and clears any password(s) currently in use.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
Jumpers and Connectors

163

1 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2 Open the system. See "Opening and Closing the System."
3 Move the password jumper to the "disabled" position to clear the password.
See Table 6-1.
See Figure 6-1 to locate the password jumper on the system board.
4 Close the system.
5 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
The existing passwords are not disabled (erased) until the system boots
with the password jumper plug in the "disabled" position. However, before
you assign a new system and/or setup password, you must return the
jumper plug to the enabled position.
NOTE: If you assign a new system and/or setup password with the jumper
plug still in the "disabled" position, the system disables the new password(s)
the next time it boots.

6 Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
7 Open the system. See "Opening and Closing the System."
8 Move the password jumper back to the enabled position to restore the
password function. See Table 6-1.
9 Close the system.
10 Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
11 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Assigning
a System Password."

System Board Connectors
See Figure 6-1 and Table 6-2 for the location and description of the system
board connectors.

164

Jumpers and Connectors

Figure 6-1. System Board Connectors
2

5
18
17
16
15

14
13
12
11
10
9

Jumpers and Connectors

165

Table 6-2.

System Board Connectors

Connector Label

Description

IO_RISER2

expansion-card riser 2 connector

system board assembly retention pin

IO_RISER1

expansion-card riser 1 connector

iDRAC6

iDRAC6 Enterprise card connector

SATA_A

optical drive interface connector

B1
B4
B2
B5
B3
B6

memory module slot B1 (white release lever)
memory module slot B4
memory module slot B2 (white release lever)
memory module slot B5
memory module slot B3 (white release lever)
memory module slot B6

CPU2

processor socket 2

CPU1

processor socket 1

BATTERY

connector for the 3.0-V coin battery

10 FAN_MODn

fan module power connector (6)

11 BP_PWR

SAS backplane power cable connector

12 CTRL_USB

control panel USB interface cable connector

13 DVD_PWR

optical drive power cable connector

14 CTRL_PNL

control panel interface cable connector

15 A1
A4
A2
A5
A3
A6

memory module slot A1 (white release lever)
memory module slot A4
memory module slot A2 (white release lever)
memory module slot A5
memory module slot A3 (white release lever)
memory module slot A6

16 ISCSI_KEY

NIC hardware key connector

17 PWRD_EN

password jumper

18 NVRAM_CLR

configuration jumper

NOTE: For the full name of an abbreviation or acronym used in this table, see the
Glossary.
166

Jumpers and Connectors

Getting Help
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1 Visit support.dell.com.
2 Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3 Click Contact Us on the left side of the page.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.

Getting Help

167

168

Getting Help

Glossary
A — Ampere(s).
AC — Alternating current.
ACPI — Advanced Configuration and Power Interface. A standard interface for
enabling the operating system to direct configuration and power management.
ambient temperature — The temperature of the area or room where the system is
located.
ANSI — American National Standards Institute. The primary organization for
developing technology standards in the U.S.
asset tag — An individual code assigned to a system, usually by an administrator, for
security or tracking purposes.
backup — A copy of a program or data file. As a precaution, back up your system’s
hard drive(s) on a regular basis.
blade — A module that contains a processor, memory, and a hard drive. The modules
are mounted into a chassis that includes power supplies and fans.
bootable media — A diskette, or USB memory key, or optical media that is used to
start your system in lieu of the hard drives.
BTU — British thermal unit.
bus — An information pathway between the components of a system. Your system
contains an expansion bus that allows the processor to communicate with controllers
for the peripheral devices connected to the system. Your system also contains an
address bus and a data bus for communications between the processor and RAM.
C — Celsius.
cache — A fast storage area that keeps a copy of data or instructions for quick data
retrieval.
cm — Centimeter(s).
COMn — The device names for the serial ports on your system. Serial ports can be
either physical or virtual.
control panel — The part of the system that contains indicators and controls, such as
the power button and power indicator.
controller — A chip or expansion card that controls the transfer of data between the
processor and memory or between the processor and a peripheral device.
coprocessor — A chip that relieves the system’s processor of specific processing tasks.
A math coprocessor, for example, handles numeric processing.
Glossary

169

CPU — Central processing unit. See processor.
DC — Direct current.
DDR — Double-data rate. A technology in memory modules that potentially doubles
the data rate by transferring data on both the rising and falling pulses of a clock cycle.
device driver — A program that allows the operating system or some other program to
interface correctly with a peripheral.
DHCP — Dynamic Host Configuration Protocol. A method of automatically
assigning an IP address to a client system.
diagnostics — A comprehensive set of tests for your system.
DIMM — Dual in-line memory module. See also memory module.
DNS — Domain Name System. A method of translating Internet domain names, such
as www.example.com, into IP addresses, such as 208.77.188.166.
DRAM — Dynamic random-access memory. A system’s RAM is usually made up
entirely of DRAM chips.
driver — See device driver.
DVD — Digital versatile disc or digital video disc.
ECC — Error checking and correction.
EMI — Electromagnetic interference.
ESD — Electrostatic discharge.
ESM — See iDRAC.
expansion bus — Your system contains an expansion bus that allows the processor to
communicate with controllers for peripherals, such as NICs.
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an
expansion-card connector on the system board. An expansion card adds some
specialized function to the system by providing an interface between the expansion
bus and a peripheral.
expansion-card connector — A connector on the system board or riser board for
plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure used by MS-DOS to organize
and keep track of file storage. The Microsoft® Windows® operating systems can
optionally use a FAT file system structure.
Fibre Channel — A high-speed network interface used primarily with networked
storage devices.
flash memory — A type of electronic chip that can be programmed and

170

Glossary

reprogrammed using a software utility.
FTP — File transfer protocol.
g — Gram(s).
G — Gravities.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring
to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes.
graphics mode — A video mode that can be defined as x horizontal by y vertical pixels
by z colors.
host adapter — A controller that implements communication between the system’s
bus and the peripheral device, typically a storage device.
hot-swap — The ability to insert or install a device, typically a hard drive or an internal
cooling fan, into the host system while the system is powered on and running.
Hz — Hertz.
I/O — Input/output. A keyboard is an input device, and a monitor is an output device.
In general, I/O activity can be differentiated from computational activity.
iDRAC — Integrated Dell Remote Access Controller. A systems management hardware
and software solution that provides remote management capabilities, crashed system
recovery, and power control functions for Dell PowerEdge systems. "iDRAC6" refers to
this system’s specific implementation of the iDRAC solution.
IP — Internet Protocol.
IPv6 — Internet Protocol version 6.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be sent to or received by a
peripheral device travels by an IRQ line to the processor. Each peripheral connection
must be assigned an IRQ number. Two devices can share the same IRQ assignment,
but you cannot operate both devices simultaneously.
iSCSI — Internet SCSI (see SCSI). A protocol that enables SCSI device
communication across a network or the Internet.
jumper — Small blocks on a circuit board with two or more pins emerging from them.
Plastic plugs containing a wire fit down over the pins. The wire connects the pins and
creates a circuit, providing a simple and reversible method of changing the circuitry in
a board.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.

Glossary

171

KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
KBps — Kilobyte(s) per second.
kg — Kilogram(s); 1000 grams.
kHz — Kilohertz.
KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the
system from which the video is displayed and for which the keyboard and mouse are
used.
LAN — Local area network. A LAN is usually confined to the same building or a few
nearby buildings, with all equipment linked by wiring dedicated specifically to the
LAN.
LCD — Liquid crystal display.
LED — Light-emitting diode. An electronic device that lights up when a current is
passed through it.
local bus — On a system with local-bus expansion capability, certain peripheral
devices (such as the video adapter circuitry) can be designed to run much faster than
they would with a traditional expansion bus. See also bus.
LOM — LAN on motherboard. Also referred to as embedded NIC.
LVD — Low voltage differential.
m — Meter(s).
mA — Milliampere(s).
MAC address — Media Access Control address. Each network device’s unique
hardware number on a network.
mAh — Milliampere-hour(s).
Mb — Megabit(s); 1,048,576 bits.
MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity,
the term is often rounded to mean 1,000,000 bytes.
Mbps — Megabits per second.
MBps — Megabytes per second.
MBR — Master boot record.
memory address — A specific location, usually expressed as a hexadecimal number, in
the system’s RAM.
memory module — A small circuit board containing DRAM chips that connects to the
system board.

172

Glossary

memory — An area in your system that stores basic system data. A system can contain
several different forms of memory, such as integrated memory (ROM and RAM) and
add-in memory modules (DIMMs).
memory key — A portable flash memory storage device integrated with a USB
connector.
MHz — Megahertz.
mirroring — A type of data redundancy applicable to hard drives or system memory.
When applied to hard drives, a set of physical drives stores data and one or more sets
of additional drives stores duplicate copies of the data. Mirroring functionality is
provided by software. See also striping and RAID. When applied to system memory,
data in one set of memory modules is duplicated in an identical set of memory
modules.
mm — Millimeter(s).
ms — Millisecond(s).
NAS — Network Attached Storage. NAS is one of the concepts used for implementing
shared storage on a network. NAS systems have their own operating systems,
integrated hardware, and software that are optimized to serve specific storage needs.
NIC — Network interface controller. A device that is installed or integrated in a
system to allow connection to a network.
NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about
hardware errors.
ns — Nanosecond(s).
NVRAM — Nonvolatile random-access memory. Memory that does not lose its
contents when you turn off your system. NVRAM is used for maintaining the date,
time, and system configuration information.
parity — Redundant information that is associated with a block of data.
parity stripe — In RAID arrays, the parity-striped hard drive of a set of striped hard
drives contains parity data that enable data recovery in the event that one of the other
hard drives fails.
partition — You can divide a hard drive into multiple physical sections called
partitions with the fdisk command. Each partition can contain multiple logical drives.
You must format each logical drive with the format command.
PCI — Peripheral Component Interconnect. A standard for local-bus
implementation.
PCIe — PCI Express. An improved PCI expansion bus technology that uses one or
multiple full-duplex serial data lines to interface between the CPU and the expansion
card and which greatly increases data bandwidth.
Glossary

173

PDU — Power distribution unit. A power source with multiple power outlets that
provides electrical power to servers and storage systems in a rack.
peripheral — An internal or external device, such as a diskette drive or keyboard,
connected to a system.
pixel — A single point on a video display. Pixels are arranged in rows and columns to
create an image. A video resolution, such as 640 x 480, is expressed as the number of
pixels across by the number of pixels up and down.
POST — Power-on self-test. Before the operating system loads when you turn on your
system, the POST tests various system components such as RAM and hard drives.
processor — The primary computational chip inside the system that controls the
interpretation and execution of arithmetic and logic functions. Software written for
one processor must usually be revised to run on another processor. CPU is a synonym
for processor.
PSU — Power supply unit.
PXE — Preboot eXecution Environment. A way of booting a system via a LAN
(without a hard drive or bootable diskette).
QPI— QuickPath Interconnect. The bus interface between the processors and
between the processors and the IOH chip.
RAID — Redundant array of independent disks. A method of providing data
redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID
5, RAID 10, RAID 50, and RAID 60. See also mirroring and striping.
RAM — Random-access memory. The system’s primary temporary storage area for
program instructions and data. Any information stored in RAM is lost when you turn
off your system.
RDIMM — A registered DDR3 memory module.
readme file — A text file, usually shipped with software or hardware, that contains
information supplementing or updating the product’s documentation.
read-only file — A read-only file is one that you are prohibited from editing or
deleting.
ROM — Read-only memory. Your system contains some programs essential to its
operation in ROM code. A ROM chip retains its contents even after you turn off your
system. Examples of code in ROM include the program that initiates your system’s
boot routine and the POST.
ROMB — RAID on motherboard.
SAN — Storage Area Network. A network architecture that enables remote networkattached storage devices to appear to a server to be locally attached.

174

Glossary

SAS — Serial-attached SCSI.
SATA — Serial Advanced Technology Attachment. A standard interface between the
system board and storage devices.
SCSI — Small computer system interface. An I/O bus interface.
SD card — Secure digital flash memory card.
SDDC — Single Device Data Correction.
SDRAM — Synchronous dynamic random-access memory.
sec — Second(s).
serial port — A legacy I/O port with a 9-pin connector that transfers data one bit at a
time and is most often used to connect a modem to the system.
service tag — A bar code label on the system used to identify it when you call Dell for
technical support.
SMART — Self-Monitoring Analysis and Reporting Technology. Allows hard drives to
report errors and failures to the system BIOS and then display an error message on the
screen.
SMP — Symmetric multiprocessing. Used to describe a system that has two or more
processors connected via a high-bandwidth link and managed by an operating system,
where each processor has equal access to I/O devices.
SNMP — Simple Network Management Protocol. A standard interface that allows a
network manager to remotely monitor and manage workstations.
SSD — Solid State Drives.
striping — Disk striping writes data across three or more disks in an array, but only
uses a portion of the space on each disk. The amount of space used by a "stripe" is the
same on each disk used. A virtual disk may use several stripes on the same set of disks
in an array. See also guarding, mirroring, and RAID.
system board — As the main circuit board, the system board usually contains most of
your system’s integral components, such as the processor(s), RAM, controllers for
peripherals, and various ROM chips. Also referred to as a motherboard or planar.
system configuration information — Data stored in memory that tells a system what
hardware is installed and how the system should be configured for operation.
system memory — See RAM.
System Setup program — A BIOS-based program that allows you to configure your
system’s hardware and customize the system’s operation by setting features such as
password protection. Because the System Setup program is stored in NVRAM, any
settings remain in effect until you change them again.
TB — Terabyte(s); 1024 gigabytes or 1,099,511,627,776 bytes. However, when
Glossary

175

referring to hard-drive capacity, the term is usually rounded to 1,000,000,000,000
bytes.
TCP/IP — Transmission Control Protocol/Internet Protocol.
termination — Some devices (such as the last device at each end of a SCSI cable)
must be terminated to prevent reflections and spurious signals in the cable. When
such devices are connected in a series, you may need to enable or disable the
termination on these devices by changing jumper or switch settings on the devices or
by changing settings in the configuration software for the devices.
TOE — TCP/IP offload engine. A technology that offloads network processing to the
network controller.
UDIMM — An unregistered (unbuffered) DDR3 memory module.
UEFI — Unified Extensible Firmware Interface.
uplink port — A port on a network hub or switch used to connect to other hubs or
switches without requiring a crossover cable.
UPS — Uninterruptible power supply. A battery-powered unit that automatically
supplies power to your system in the event of an electrical failure.
USB — Universal Serial Bus. A USB connector provides a single connection point for
multiple USB-compliant devices, such as mice and keyboards. USB devices can be
connected and disconnected while the system is running.
USB memory key — See memory key.
utility — A program used to manage system resources—memory, disk drives, or
printers, for example.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
video adapter — The logical circuitry that provides (in combination with the monitor)
your system’s video capabilities. A video adapter may be integrated into the system
board or may be an expansion card that plugs into an expansion slot.
video memory — Most VGA and SVGA video adapters include memory chips in
addition to your system’s RAM. The amount of video memory installed primarily
influences the number of colors that a program can display (with the appropriate video
drivers and monitor capabilities).
video resolution — Video resolution (800 x 600, for example) is expressed as the
number of pixels across by the number of pixels up and down. To display a program at
a specific graphics resolution, you must install the appropriate video drivers and your
monitor must support the resolution.

176

Glossary

virtualization — The ability via software to share the resources of a single computer
across multiple environments. A single physical system may appear to the user as
multiple virtual systems able to host multiple operating systems.
W — Watt(s).
WH — Watt-hour(s).
XML — Extensible Markup Language. XML is a way to create common information
formats and to share both the format and the data on the World Wide Web, intranets,
and elsewhere.
ZIF — Zero insertion force.

Glossary

177

178

Glossary

Index
A
Advanced ECC memory
mode, 117

connectors
system board, 164
USB, 12
video, 12
contacting Dell, 167

B
back-panel features, 19
batteries
troubleshooting, 146
battery
troubleshooting the RAID card
battery, 153
battery (RAID)
installing, 114
removing, 114
battery (system)
replacing, 127
bezel, 78
blank
hard drive, 82
power supply, 89

C
cabling
optical drive, 108
CD/DVD drive
See optical drive.

control panel assembly
features, 12
LCD panel features, 14
control panel board
installing, 132
removing, 131
control panel display module
installing, 131
removing, 129
cooling fan
replacing, 106
cooling fans
troubleshooting, 148
cover
closing, 81
opening, 80

D
Dell
contacting, 167
Dell PowerEdge Diagnostics
using, 159

Index

179

diagnostics
advanced testing options, 161
testing options, 161
using Dell PowerEdge
Diagnostics, 159
when to use, 160
DIMMs
See memory modules (DIMMs).
drive blank
installing, 83
removing, 82
drive carrier
hard drive, 85

H
hard drive
drive carrier, 85
installing, 84
removing, 83
troubleshooting, 152
heat sink, 123

I
iDRAC card
installing, 101
system port, 19
iDRAC Configuration Utility, 76

E
error messages, 58
expansion cards
installing, 90
removing, 92
SAS controller, 111
troubleshooting, 155
expansion slots, 89

F
front-panel features, 12

G
guidelines
expansion card installation, 89
memory installation, 116
180

Index

indicators
back-panel, 19
front-panel, 12
NIC, 22
power, 12, 21
information tag
removing, 79
replacing, 80
installing
control panel board, 132
control panel display module, 131
expansion card, 90
hard drive blank, 83
hard drives, 84
iDRAC card, 101
internal USB cable, 100
memory modules, 120
optical drive, 108
PERC 6/I battery cable, 115

power supply blank, 89
processor, 125
RAID battery, 114
SAS backplane board, 135
SAS controller, 112
SD card, 97
internal USB cable
installing, 100
removing, 99

J
jumpers (system board), 163

K
keyboards
troubleshooting, 142

L
LCD panel
features, 14
menus, 15

M
Memory Mirroring memory
mode, 117
memory mode
Advanced ECC, 117
memory mirroring, 117
Optimizer mode, 117

memory modules (DIMMs)
configuring, 116
installing, 120
RDIMM configurations, 118
removing, 122
troubleshooting, 148
UDIMM configurations, 90, 119
messages
error messages, 58
status LCD, 23
system, 37
warning, 54
microprocessor
See processor.

N
NIC
indicators, 22
NIC hardware key, 103
NICs
back-panel connectors, 19
troubleshooting, 143

O
optical drive
installing, 108
troubleshooting, 151
Optimizer memory mode, 117

Index

181

PERC 6/I battery cable, 114

password
setup, 74
system, 72
passwords
disabling, 163
PERC 6/I battery cable
installing, 115
removing, 114
phone numbers, 167
POST
accessing system features, 11
power indicators, 12, 21
power supplies
indicators, 21
removing, 87
replacing, 88
troubleshooting, 146
power supply blank, 89
processor
installing, 125
removing, 122
troubleshooting, 157

R
RAID battery
installing, 114
removing, 114

removing
bezel, 78
control panel board, 131
control panel display module, 129
cover, 80
expansion card, 92
hard drive blank, 82
hard drive from a drive carrier, 85
hard drives, 83
information tag, 79
internal USB cable, 99
memory modules, 122
power supply, 87
power supply blank, 89
processor, 122
RAID battery, 114
SAS backplane board, 132
SAS controller, 111
SD card, 98
system board, 135
replacing
cooling fan, 106
information tag, 80
power supply, 88
system battery, 127

S
safety, 141

remote access controller
See iDRAC.

SAS backplane board
installing, 135
removing, 132

remove

SAS controller card

182

Index

installing, 112
removing, 111
SAS controller daughter card
troubleshooting, 153
SAS RAID controller daughter
card
troubleshooting, 153
SD card
installing, 97
removing, 98
troubleshooting, 150-151
securing your system, 68, 73
service-only procedure
system board, 135
setup password, 74
slots
See expansion slots.
startup
accessing system features, 11
support
contacting Dell, 167
system
closing, 81
opening, 80
system board
connectors, 164
installing, 138
jumpers, 163
removing, 135
system cooling
troubleshooting, 147
system features

accessing, 11
system messages, 37
system password, 72
system setup program
boot settings, 63
embedded server management
options, 66
integrated devices options, 64
keystroke to enter, 58
memory settings, 61
PCI IRQ assignments, 65
power management options, 66
processor settings, 61
SATA settings, 62
serial communications
options, 65
system security options, 68
system setup screens
main, 59
system startup failure, 141

T
tape drive (external)
troubleshooting, 154
telephone numbers, 167
TPM security, 68
troubleshooting
battery, 146
cooling fans, 148
damaged system, 145
expansion cards, 155
external connections, 141
Index

183

hard drive, 152
internal USB key, 150-151
keyboard, 142
memory, 148
NIC, 143
optical drive, 151
power supplies, 146
processors, 157
SAS RAID controller daughter
card, 153
SD card, 150-151
system cooling, 147
system startup failure, 141
tape drive, 154
video, 142
wet system, 144

U
UEFI Boot Manager
entering, 70
main screen, 71
System Utilities screen, 72
UEFI Boot Settings screen, 71
USB
front-panel connectors, 12
USB cable
internal

installing, 100
removing, 99
USB device
back-panel connectors, 19
USB key
troubleshooting, 150-151
184

Index

V
video
back-panel connector, 19
front-panel connectors, 12
troubleshooting, 142

W
warning messages, 54
warranty, 55
wet system
troubleshooting, 144

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