Dell Powervault Md Storage Arrays Management Pack Version 4 1 For Microsoft System Center Oper Mngr Owners Manual 4.1 User's Guide

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Dell PowerVault MD Storage
Arrays Management Pack
Suite Version 4.1 For Microsoft
System Center Operations
Manager 2007 R2/SP1and
System Center Essentials 2007
SP1/2010

User’s Guide

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Notes and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.

____________________
Information in this document is subject to change without notice.
© 2011 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL™ logo, OpenManage™, and PowerVault™ are
trademarks of Dell Inc.; Microsoft®, Windows®, Windows Server®, and Windows Vista® are either
trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own. Dell is not responsible for the availability of external websites or their
contents.
2011-09

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Contents
1

Overview

. . . . . . . . . . . . . . . . . . . . . . . . . .

What is New in Dell MD Storage Arrays Management
Pack Suite 4.1 . . . . . . . . . . . . . . . . . . . . . .

.

5

Key Features of Dell MD Storage Arrays Management
Pack Suite . . . . . . . . . . . . . . . . . . . . . . . .

.

6

. . . . . . . . . . . .

6

. . . . . . . . . . . . . .

7

Supported Dell MD Storage Arrays
Supported Operating Systems .

. . . . . . . . . . . .

7

. . . . . . . . . . . . . . .

7

For the Management Station .
For the Managed Node .

Installing and Uninstalling the
Management Pack Suite . . .

. . . . . . . . . . . . . .

Details of Components Modelled by the Management
Pack Suite . . . . . . . . . . . . . . . . . . . . . . . .
Dell Recommendation for Scalability .

2

5

.

8

. . . . . . . . . .

9

Dell MD Storage Arrays Management
Pack Suite Operations . . . . . . . . . . . .
Overview .

. .

11

. . . . . . . . . . . . . . . . . . . . . . . .

11

. . . . . . . . . . . . . . . . . . . . . .

12

. . . . . . . . . . . . . . . . . . . . . . . .

12

Web Console .
Discovery

7

Monitoring .

. . . . . . . . . . . . . . . . . . . . . . .

Contents

14

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Health Status Indicators
Alerts View

. . . . . . . . . . . . . .

14

. . . . . . . . . . . . . . . . . . . . .

15

Diagram View .

. . . . . . . . . . . . . . . . . . .

MD Storage Array Diagram .

. . . . . . . . . . . .

Launching the Dell Discovery Utility From the
SCOM/SCE Console . . . . . . . . . . . . . .
State View .

19

. . . . . . . . . . . . . . . . . . . . .

19

. . . . . . . . . .

20

. . . . . . . . . . . . . . . . .

20

. . . . . . . . . . . . . . . . . . . .

21

Object Discoveries
Unit Monitors

Related Documentation and
Resources . . . . . . . . . . . . . .

. . . . . . . . . .

Microsoft Guidelines for Performance and
Scalability for Operations Manager 2007 SP1/R2 .

25

Other Documents You May Need

. . . . . . . . . . . .

25

Obtaining Technical Assistance .

. . . . . . . . . . . .

26

. . . . . . . . . . . . . . . . . . . . . . . .

Issues and Resolutions

Contents

25

. . .

A Appendix

4

17

. . .

Customizing the MD Storage Arrays
Management Pack . . . . . . . . . .

3

16

. . . . . . . . . . . . . . . . .

27
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1

Overview

CAUTION: It is recommended that the procedures in this document should be
performed only by personnel with knowledge and experience in using the
Microsoft Windows operating system and SCOM or SCE, due to the possibility of
data corruption and/or data loss.
The Dell MD Storage Arrays Management Pack Suite Version 4.1 integrates
with Microsoft System Center Operations Manager (SCOM) and System
Center Essentials environment and enables you to manage, monitor, and
ensure the availability of the Dell PowerVault MD Storage Arrays.
NOTE: The Dell MD Storage Arrays Management Pack Suite is supported only on
Microsoft Systems Center Operations Manager (SCOM) 2007 SP1/R2 and Systems
Center Essentials (SCE) 2007 SP1/2010 versions.

What is New in Dell MD Storage Arrays
Management Pack Suite 4.1
The Dell MD Storage Arrays Management Pack Suite 4.1 supports the
following:
•

Scalability and performance improvements over the previous releases

•

Support for the following MD Storage devices: MD3200, MD3200i, MD 3220,
MD3220i, MD3600i, MD 3620i, MD3600f, and MD3620f

•

25 new recovery failure alerts

•

Revised and updated knowledge articles for recovery failures

•

Launching the Dell Discovery Utility from the SCOM console

•

Option for Scalable or Detailed Monitoring. For more information, see
Details of Components Modelled by the Management Pack Suite.

Overview

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Key Features of Dell MD Storage Arrays
Management Pack Suite
Table 1-1. Features and Functionalities
Feature

Functionality

Discovery and Monitoring of
Dell PowerVault MD Storage
Arrays

• Supports discovery and monitoring of: MD3000,
MD3000i, MD3200, MD3200i, MD 3220,
MD3220i, MD3600i, MD 3620i, MD3600f, and
MD3620f.
• Manages recovery failure events from MD Storage
Arrays.
• Displays realistic icons in the Diagram view for all
the components modelled by the MD Storage
Arrays Management Pack.

Access Recovery Guru
information

The management pack provides Recovery Guru
information as a point of reference for
troubleshooting the MD Storage Array Failure events.

Supported Dell MD Storage Arrays
The Dell MD Storage Management Pack Suite Version 4.1 supports the
following Dell PowerVault MD storage arrays:

6

•

MD3000/MD3000i and MD3000/MD3000i with MD1000 daisy-chained
to it.

•

MD3200/MD3200i and MD3200/MD3200i with MD1200 or MD1220
daisy-chained to it.

•

MD3220/MD3220i and MD3220/MD3220i with MD1200 or MD1220
daisy-chained to it.

•

MD3600i/MD3620i/MD3600f/ MD3620f and
MD3600i/MD3620i/MD3600f/ MD3620f with MD1200 or MD1220 daisychained to it.

Overview

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Supported Operating Systems
For the Management Station
For the list of supported operating systems for the management station for
SCOM/SCE, see the Microsoft website at http://technet.microsoft.com/hiin/library/bb309428(en-us).aspx.

For the Managed Node
When you discover storage arrays through in-band, install the Modular Disk
Storage Manager (MDSM) software on the system where you attach the
storage array through the Serial Attached SCSI (SAS), internet Small
Computer System Interface (iSCSI) or Fibre channels (FC) ports.
For the list of the supported operating systems for MDSM, see the Support
Matrices for Dell PowerVault MD3200/MD3200i/MD3220/MD3220i/
MD3000/MD3000i/MD3600i/MD3600f/MD3620i/MD3620f systems
available at support.dell.com/manuals.

Installing and Uninstalling the
Management Pack Suite
For information on installing and uninstalling the Dell MD Storage Arrays
Management Pack Suite version 4.1, see the Installation guide packaged in
the self-extracting executable
Dell_MD_StorageArray_Management_Pack_Suite_v4.1_A00.exe. It is also
available on the Systems Management documentation page at
support.dell.com/manuals.

Overview

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Details of Components Modelled by the
Management Pack Suite
The Dell MD Storage Arrays Management Pack Suite version 4.1 consists of
two management packs — the Dell MD Storage Arrays Management Pack
(Scalable)and the Dell Detailed Monitoring Overrides Management Pack.
Table 1-2 lists the details and the components modelled by each of the
management pack.
Table 1-2. Management Pack Details and Components Modelled
Management Pack

Details and Components Modelled

Dell MD Storage Arrays
Management Pack
(Scalable)

• Discovers the MD Storage Array device and all its
components.
• Overall health of the MD Storage Array is displayed.
• Individual component health under the MD Storage
Array is disabled.
• Recovery failure events for a discovered MD Storage
array are displayed.

Dell Detailed Monitoring
Overrides Management
Pack

• Enables the unit monitors for all the components
discovered under an MD Storage array.
• Health of individual components in the Diagram view
is shown for the following:
– Volumes
– Controllers
– ESM
– Physical Disks
– Fans
– Batteries
– Power Supplies
– Enclosure health
– Enclosure Group Health
• NIC, Chassis and Firmware are not monitored in any
configuration.

8

Overview

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Dell Recommendation for Scalability
If you have more than 6 MD Storage Arrays, then it is recommended that you
remove the Dell Detailed Monitoring Overrides Management Pack.
Enable the Autogrow options on Operations Manager database to
accomodate the increment in the transaction log size as the number of MD
Storage Arrays increases.
Ensure that you have a minimum of 5GB disk space for Operations Manager
Transaction log to increase the log size as the number of MD Storage Arrays
increases.

Overview

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10

Overview

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Dell MD Storage Arrays
Management Pack Suite
Operations

2

Overview
This chapter describes the various operations that you can perform on
Microsoft Systems Center Operations Manager (SCOM) or Systems Center
Essentials (SCE) using the Dell MD Storage Arrays Management Pack Suite
version 4.1.
The MD Storage Arrays Management Pack allows you to perform the
following operations to manage Dell PowerVault MD storage arrays:
•

Discover and monitor the health of components, view their instance level
information and display alerts for Dell PowerVault MD storage arrays
through out-of-band and in-band using the IP address of the host system.
For more information, see Discovery and Monitoring.

•

Launch MD storage arrays discovery utility through a console task. For
more information, see Launching the Dell Discovery Utility From the
SCOM/SCE Console.

•

Customize parameters of the MD Storage Arrays Management Pack by
using overrides. For more information, see Customizing the MD Storage
Arrays Management Pack.

Dell MD Storage Arrays Management Pack Suite Operations

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Web Console
The Web Console server enables you to monitor and manage your Dell
devices with the MD Storage Arrays Management Pack using a browser
instead of the Operations Manager console. You can use the Web console
server without installing the Operations console. Using the Web console has
the following limitations:
•

It provides only the Monitoring feature for all management packs.

•

The Personalize view is not available.

•

Only the first 200 alerts are displayed in the Alerts view.
NOTE: The Alert view is applicable only to SCOM R2 web console.

Discovery
To discover PowerVault MD Storage Arrays in the network, an important prerequisite is the IP listing file that contains the IP addresses of the PowerVault
MD storage arrays.
The default IP listing file, Dell_MDStorageArray_ip_sample.cfg is available on
the management station where you extracted the Array Bridge Broker (ABB)
files, and the Dell Discovery utility. This file provides the reference format for
the IP addresses.
To discover a Dell MD Storage Array:
1 Run the Dell Discovery Utility and populate the IP listing file,
Dell_MDStorageArray_ip.cfg with the IP addresses of the MD storage
arrays in the network.
2 Import the Dell MD Storage Arrays Management Packs into the SCOM
Operations console.
When you import the MD Storage Arrays Management Pack into the
SCOM console, the management pack scans the IP listing file at
scheduled intervals to discover and monitor the Dell MD Storage
Arrays. The default schedule is 24 hours.
NOTE: You can discover additional MD storage devices by launching the Dell

Discovery utility. For more information, see Launching the Dell Discovery Utility
From the SCOM/SCE Console.

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The Dell MD Storage Arrays Management Pack performs two level of
discovery. Table 2-3 lists the discovery objects and the affected groups.
Table 2-3. Discovery Object and Affected Groups
Discovery Object

Description

Affected Groups

MD Storage Array Creates seed objects after getting
MD Storage Array device
Seed Discovery
the MD Array device IP details from component.
the IP listing file for the later
discovery objects to be populated.
MD Storage Array Discovers hardware components for • MD Storage Array
Discovery
the Dell MD storage arrays. It uses
Battery
the ABB toolset to contact the MD • MD Storage Array Power
Array device and fetch the device
Supply
inventory and failure information.
• MD Storage Array RAID
Controller Module
• MD Storage Array
Enclosure
• MD Storage Array Fan
• MD Storage Array
Physical Disk
• MD Storage Array
Virtual Disk
• MD Storage Array EM
Modules Group
• MD Storage Array
Current Configuration
• MD Storage Array
Chassis
• MD Storage Array
Network Interfaces

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Monitoring
The Dell MD Storage Array Management Pack Suite v4.1 enables you to
monitor the discovered Dell MD Storage Array devices. The Health Status
Indicators help you to monitor the health of your MD Storage Array devices
on the network.
You can monitor the MD Storage Array devices using the following views:
•

Alerts View

•

Diagram View

•

State View

Health Status Indicators
Table 2-4 lists the icons that indicate the health status of the discovered Dell
MD Storage Array devices on the Operations Console. For more information
on severity propagation, see State View.
Table 2-4. Severity Level Indicators
Icon

Severity Level
Normal/OK. The component is working as expected.
Warning/Non-critical. A probe or other monitoring device has
detected a reading for the component that is above or below the
acceptable level. The component may still be functioning, but it
could fail. The component may also be functioning in an impaired
state.
Critical/Failure/Error.The component has either failed or failure is
imminent. The component requires immediate attention and may
need replacement. Data loss may have occurred.
The specific component is not monitored.
The service is unavailable.

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Alerts View
The Alerts view displays the alerts for the events received from the
PowerVault MD storage arrays that you are monitoring.
To view the alerts for the systems you are monitoring:
1 In the Operations Console, click Monitoring.
2 In the Monitoring pane on the left side, navigate to the Dell folder to
display the different views.
3 Click Alerts View MD Storage Array Alerts.
The Operations Console displays the alerts for all the storage arrays that
you are monitoring in the MD Storage Array Alerts pane. These alerts
meet the criteria you specified in the Authoring pane, such as severity,
resolution state, or alerts that are assigned to you.
4 Select an alert to view its details in the Alert Details pane.
Accessing Recovery Guru Information

The MD Storage Arrays Management Pack provides Recovery Guru information
as a point of reference assistance in troubleshooting the MD storage arrays for
the respective events.
To access the Recovery Guru Information:
1 Select the alert in the Alerts view.
2 In the Alert Details pane, scroll down the details of the knowledge base
and view the information. The knowledge base contains information such
as causes, important notes, recovery steps, or recovery procedure for
storage arrays with one controller, recovery procedure for storage arrays
with two controllers, and additional notes.

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Diagram View
The Diagram view offers a hierarchical and graphical representation of all
PowerVault MD Storage Arrays on your network. The Diagram view of the MD
storage arrays displays icons for the various components modeled by the MD
Storage Arrays management pack. The management pack offers the following
views:
•

Complete Diagram View

•

MD Storage Array Diagram

Complete Diagram View

The Complete Diagram View offers a graphical representation of all Dell
devices that SCOM manages and allows you to expand and verify the status of
individual devices and their components in the diagram. The root node for
this view is the Dell Hardware group.
Figure 2-1. Graphical Representation of all Dell Devices

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To access the Complete Diagram View:
1 In the Operations Console, click Monitoring.
2 In the Monitoring pane on the left side, navigate to the Dell folder to
display the different views.
3 Click Diagram ViewComplete Diagram View.
4 Select a component in the diagram to view its details in the Detail View
pane.

MD Storage Array Diagram
The Dell MD Storage Array Diagram offers a graphical representation of all
Dell MD storage arrays that SCOM manages and allows you to expand and
verify the status of individual devices, and their components in the diagram.
The root node for this view is the Dell MD Storage Arrays group.
Figure 2-2. Graphical Representation of Dell MD Storage Arrays Managed by SCOM

Dell MD Storage Arrays Management Pack Suite Operations

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You can also view the health status and event processing for the storage
devices.
To access the MD Storage Array Diagram:
1 In the Operations Console, click Monitoring.
2 In the Monitoring pane on the left side, navigate to the Dell folder and
click the folder to display the different views.
3 Click Dell Storage Array  Diagram View  MD Storage Array
Diagram.
4 Select a component in the diagram to view its details in the Detail View
pane. View details of the following hardware components of MD Storage
Arrays:
–

Batteries

–

Fans

–

Physical Disks

–

Power Supplies

–

RAID Controller Modules

–

Virtual Disks

–

Enclosures

–

Enclosure Management (EM) Modules

The MD Storage Arrays Management Pack does not monitor the following
components of the storage arrays:
–

Chassis

–

Current Configuration

–

Network Interfaces

The MD Storage Array Diagram view displays the above components
under the Not Monitored group.
NOTE: EM Modules are applicable only for daisy-chained MD Storage arrays.

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Launching the Dell Discovery Utility From the SCOM/SCE Console
You can launch the Dell Discovery Utility through a console task. Console
tasks are available in the Actions pane of the Operations Console. When you
select a device or a component in any of the Dell diagram views, the relevant
tasks appear in the Actions pane.
To Launch the Dell Discovery Utility:
1 Select Dell MD Storage Arrays group in the Complete Diagram view or
the MD Storage Array diagram.
2 Click Launch Dell Discovery Utility under Dell MD Storage Arrays Tasks
in the Actions pane.
NOTE: You can see the discovered MD Storage Arrays only in the next
discovery cycle.

State View
The State View displays the status of each Dell device managed by SCOM or
SCE on your network. The MD Storage Management Pack provides a list of
severity level indicators to help you monitor the health of your Dell MD storage
arrays on the network.
To access the State View:
1 In the Operations Console, click Monitoring.
2 In the Monitoring pane on the left side, navigate to the Dell folder and
click the folder to display the different views.
3 Click State View MD Storage Array.
The Operations Console displays the status of all the Dell storage arrays
that you are monitoring on the right pane.
4 Select a state to view its details in the Detail View pane.

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Customizing the MD Storage Arrays
Management Pack
You can customize the following MD Storage Arrays Management Pack
discovery parameters, using overrides:
•

Enabled: Allows you to enable or disable discoveries. You can choose the
Override Setting to be True or False.

•

IntervalSeconds: The frequency (in seconds) with which the Dell
Management Pack discovers the component instance and attributes of
your Dell device. The default value for this attribute is 86400 seconds (24
hours).

•

IP Config File Path: Override this parameter if you are using a different
file or folder location. By default, the IP listing file is at
C:\Dell_MDStorageArray_ABB. For more information on configuring the
IP listing file, see the Installation guide. The Installation guide is packaged
in the self-extracting executable
Dell_MD_StorageArray_Management_Pack_Suite_v4.1_A00.exe file.
You can download the executable from support.dell.com.

You can specify the override parameters in the Authoring pane of the SCOM
console.

Object Discoveries
To specify override parameters for object discoveries:
1 Launch the SCOM console and click the Authoring tab.
2 Select Object Discoveries under Management Pack Objects in the
Authoring pane.
3 Select the MD Storage Array Seed Discovery group object and under that
select Dell MD Storage Array Seed Discovery.
4 Right-click on selected Object Discovery and from the pop-up menu select
Overrides Override the Object Discovery and you can choose to
override objects of a specific type or for all objects within a group.
5 Check on the appropriate discovery parameter that you want to override
and set its Override Value.
6 Save the Override settings onto a new Management Pack.

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7 Click Apply.
8 Similarly select Dell MD Storage Array Discovery under the MD Storage
Array Seed Discovery group object and repeat step 4 to step 7 in order to
override its discovery interval.
NOTE: When you upgrade the MD Storage Arrays Management Pack from version
4.0 to 4.1, discovery interval overrides specified in version 4.0 are carried over only
to the Seed Discovery interval.
NOTE: Override the Dell MD Storage Array Discovery interval setting to the same
interval seconds specified in the Seed Discovery interval in order to run both the
discovery cycles at the same schedule.

Unit Monitors
You can customize the following parameters of the MD Storage Arrays
Management Pack unit monitors by using overrides:
•

Enabled: Allows you to enable or disable monitors. You can choose the
Override Setting to be True or False. The default setting is True.

•

Interval in Seconds: The frequency (in seconds) with which the
Management Pack polls the Dell device to check the health of a
component. The default setting for monitors could range between 3600 4300 seconds.
NOTE: When you upgrade the MD Storage Arrays Management Pack from version
4.0 to 4.1, unit monitor override settings specified in version 4.0 are not carried over
to version 4.1 and do not work.

To specify override parameters for unit monitors:
1 Launch the SCOM console and click the Authoring tab.
2 Select Monitors under Management Pack Objects in the Authoring pane.
3 Select the component unit monitor, right-click and select Overrides 
Override the Monitor. You can choose to override objects of a specific type
or for all objects within a group.
4 Check on the appropriate monitor parameter that you want to override
and set its Override Value.

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5 Save the Override settings onto a new management pack.
6 Click Apply.
NOTE: After overriding the discovery interval seconds, the health state of the MD
array components may turn to Normal, as a result of the Unit Motors getting reinitialized. The components return to their original health state in the next Unit
Monitoring cycle.
Table 2-5 lists the various Dell unit monitors and the applicable parameters
for your Dell MD Storage Arrays.
Table 2-5. Dell Monitors - MD Storage Arrays
Groups

Unit Monitor Name

Description

Default
Periodic Poll
Setting

MD Storage
Array State
Information

Dell MD Array Device
Status(Periodic)

Unit Monitor for all MD
Storage Arrays: Tracks the
global health status of the
storage array.

4300 seconds
(72 minutes)

Dell MD
Dell MD Array Battery
Array Battery Status(Periodic)

Unit Monitor for MD
3600 seconds
Storage Array Batteries:
(60 minutes)
Indicates the health of the
storage array’s battery unit.

Dell MD
Array RAID
Controller

Dell MD Array
Controller
Status(Periodic)

Unit Monitor for MD
3600 seconds
Storage Array RAID
(60 minutes)
Controller Modules:
Indicates the health of the
storage array’s RAID
Controller modules.

Dell MD
Array Fan

Dell MD Array Fans
Status(Periodic)

Unit Monitor for MD
3600 seconds
Storage Array Fans:
(60 minutes)
Indicates the health of the
storage array’s fan.

Dell MD
Dell MD Array
Array Physical PhysicalDisk
Disk
Status(Periodic)

22

3600 seconds
Unit Monitor for MD
Storage Array Physical
(60 minutes)
Disks: Indicates the health
of the storage array’s
physical disks.

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Table 2-5. Dell Monitors - MD Storage Arrays (continued)
Groups

Unit Monitor Name

Description

Dell MD
Array Power
Supply

Dell MD Array Power
Unit Monitor for MD
Supply Status(Periodic) Storage Array Power
Supplies: Indicates
the health of the Storage
Array’s power supplies.

Dell MD
Array Virtual
Disk

Dell MD Array Volume
Status(Periodic)

Unit Monitor for MD
3600 seconds
Storage Array Virtual
(60 minutes)
Disks: Indicates the health
of the Storage Array’s
Virtual Disks.

Dell MD
Array
Enclosure
Service
Modules

Dell MD Array ESM
Status(Periodic)

Unit Monitor for MD
Storage Array EM
Modules: Indicates the
health of the Storage
Array’s EM Modules.

Dell MD
Array EM
Modules
Group

Dell MD Storage Array
Availability Rollup

Dependency Monitor for
MD Storage Array
Enclosure Managemnet
Modules: Represents the
consolidated health of
physical disk components
under the enclosures.

Dell MD
Array
Enclosure

Dell MD Storage Array
Availability Rollup

Dependency Monitor for
MD Storage Array
Enclosures: Represents the
consolidated health
physical disk components
under the enclosures.

Dell MD Storage Arrays Management Pack Suite Operations

Default
Periodic Poll
Setting
3600 seconds
(60 minutes)

3600 seconds
(60 minutes)

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Related Documentation and
Resources

3

This chapter gives the details of documents and references to help you work
with the Dell MD Storage Arrays Management Pack Suite v4.1.

Microsoft Guidelines for Performance and
Scalability for Operations Manager 2007 SP1/R2
For optimal performance, deploy device-specific Dell Management Packs on
different management servers.
For information on Microsoft’s recommendations for scalability, see the
Microsoft website at
http://technet.microsoft.com/hi-in/library/bb735402(en-us).aspx
NOTE: Make sure that the Autogrow Option is enabled in Operations Manager
Data Warehouse and/ or Database for improved performance.

Other Documents You May Need
Besides this User's Guide, you may need to refer to the following guides
available on the Dell Support website at support.dell.com/manuals.
•

The Dell PowerVault MD3000 and MD3000i Array Tuning Best Practices

•

The Dell PowerVault MD3000 and 3000i Support Matrix

•

The Dell PowerVault MD3200 and MD3220 Support Matrix

•

The Dell PowerVault MD3200i and MD3220i Support Matrix

•

The Dell PowerVault MD 3600 and MD3620f Support Matrix

•

The Dell PowerVault MD3600i and MD3620i Support Matrix

•

The Hardware Owner’s Manual

•

The Dell PowerVault Modular Disk Storage Manager User’s Guide

•

Upgrading Your Dell PowerVault MD3000i From Simplex to Duplex Mode

Related Documentation and Resources

25

A5_bk0.book Page 26 Tuesday, September 20, 2011 11:56 AM

For information on terms used in this document, see the Glossary on the Dell
Support website at support.dell.com/manuals.

Obtaining Technical Assistance
If at any time you do not understand a procedure described in this guide,
or if your product does not perform as expected, different types of help are
available. For more information see "Getting Help" in your system’s Hardware
Owner’s Manual.
Additionally, Dell Enterprise Training and Certification is available;
see www.dell.com/training for more information. This service might not be
offered in all locations.

26

Related Documentation and Resources

A5_bk0.book Page 27 Tuesday, September 20, 2011 11:56 AM

A

Appendix
Issues and Resolutions

The following table lists the known issues, resolutions, and where the issues
are applicable to.
Table A-1. Issues and Resolutions
Issue

Resolution

Applicable To

Dell alerts are not sorted Check the registry on the managed
SCOM 2007 SP1,
according to their age.
system that has this problem. There SCE 2007 SP1
could be a left-over view definition
that has set the sorting flags to 'false'.
In some instances, when you import a
management pack with changes
to the sorting flags, the sorting flags
may not get updated in the registry.
If you delete the settings for the view
in the registry, they are recreated from
the new management pack when you
navigate to that view again. You can
also edit the sorting flags in the
registry for the view.
Registry edit:
HKEY_CURRENT_USER\Software
\Microsoft\Microsoft
Operations
Manager\3.0\Console\%GUID.
ViewTitle%AlertsView\Age
To enable sorting of alerts, ensure the
keys IsSortable and IsSorted are
set to 1.

Appendix

27

A5_bk0.book Page 28 Tuesday, September 20, 2011 11:56 AM

Table A-1. Issues and Resolutions
Issue

Resolution

Applicable To

Under certain conditions, Microsoft KB968760 available on the SCOM 2007 SP1,
alerts related to Handle Microsoft support site at
SCE 2007 SP1
Count Threshold and
support.microsoft.com resolves this.
Private Bytes Threshold
are displayed on the
Operations console of
the management server.
Under certain conditions, Microsoft KB975057 available on the SCOM 2007 SP1,
an error message is
Microsoft support site at
SCE 2007 SP1
displayed on the
support.microsoft.com resolves this.
Operations Console of
the management server
with the Event ID – 623
and Event Source –
Health Service ESE
Store.
The System Center
Operations Manager
2007 console may crash
on certain operating
systems.

Microsoft KB951327, KB951526
SCOM 2007 SP1,
available on the Microsoft support
SCE 2007 SP1
site at support.microsoft.com resolves
this.

You may experience one
or more of the following
situations:

Microsoft KB954049 available on the SCOM 2007 SP1,
Microsoft support site at
SCE 2007 SP1
support.microsoft.com resolves this

• The Web Console does
not open.
• The My Workspace
page does not display.
• Performance and
Power Monitoring
Views do not display.
• Health Service may not
start up on the system.

28

Appendix

A5_bk0.book Page 29 Tuesday, September 20, 2011 11:56 AM

Table A-1. Issues and Resolutions
Issue

Resolution

Applicable To

The reports do not
Microsoft KB954643 available on the SCOM 2007 SP1,
appear as expected in the Microsoft support site at
SCE 2007 SP1
Reporting space of the
support.microsoft.com resolves this.
Administration console.
The SCOM console
Microsoft KB951526 available on the SCOM 2007 SP1,
intermittently displays
Microsoft support site at
SCE 2007 SP1
the following error
support.microsoft.com resolves this.
message - "Health service
Host Process
encountered a
problem and needed to
close" as a result of this
Health Service crash. You
may notice unexpected
behavior in the discovery
and monitoring of Dell
devices.
SCOM 2007 cannot
Microsoft KB958936 available on the SCOM 2007 SP1,
SCE 2007 SP1
receive SNMP trap data Microsoft support site at
when you use a Windows support.microsoft.com resolves this.
Server 2008-based
computer or a Windows
Vista-based computer as
a proxy agent for SNMP
devices.

Appendix

29

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30

Appendix



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