Dell Supportassist Plugin For Openmanage Essentials Version 1 Owners Manual 1.1.1 Support Matrix
2014-11-13
: Dell Dell-Supportassist-Plugin-For-Openmanage-Essentials-Version-1-1-1-Owners-Manual-117189 dell-supportassist-plugin-for-openmanage-essentials-version-1-1-1-owners-manual-117189 dell pdf
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book.book Page 1 Monday, April 29, 2013 12:58 PM Dell SupportAssist Plugin For Dell OpenManage Essentials Version 1.1.1 Support Matrix book.book Page 2 Monday, April 29, 2013 12:58 PM Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. ____________________ Information in this publication is subject to change without notice. © 2013 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, KACE™, FlexAddress™ and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core™ and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom™, and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®, MS-DOS® and Windows Vista® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat Enterprise Linux® and Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® is a registered trademark and SUSE ™ is a trademark of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware®, Virtual SMP®, vMotion®, vCenter®, and vSphere® are registered trademarks or trademarks of VMWare, Inc. in the United States or other countries. Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. 2013 - 04 book.book Page 1 Monday, April 29, 2013 12:58 PM This document lists the devices supported by Dell SupportAssist. NOTE: For more information on the devices listed in this document, see the documentation for that device. Supported Devices Table 1. Devices Supported By SupportAssist Device Remote Monitoring And Case Creation Automatic Data Collection 1900 Yes Yes 1950 Yes Yes 1955 Yes Yes 2900 Yes Yes 2950 Yes Yes 2970 Yes Yes 6950 Yes Yes T110II Yes Yes T310 Yes Yes T320 Yes Yes T420 Yes Yes T620 Yes Yes T710 Yes Yes R210II Yes Yes R310 Yes Yes R320 Yes Yes R410 Yes Yes R415 Yes Yes R420 Yes Yes R510 Yes Yes R515 Yes Yes R520 Yes Yes Dell PowerEdge Support Matrix 1 book.book Page 2 Monday, April 29, 2013 12:58 PM Table 1. Devices Supported By SupportAssist Device 2 Remote Monitoring And Case Creation Automatic Data Collection R610 Yes Yes R620 Yes Yes R710 Yes Yes R715 Yes Yes R720 Yes Yes R720xd Yes Yes R815 Yes Yes R820 Yes Yes R910 Yes Yes M420 Yes Yes M520 Yes Yes M600 Yes Yes M605 Yes Yes M610 Yes Yes M610x Yes Yes M620 Yes Yes M710 Yes Yes M710HD Yes Yes M805 Yes Yes M820 Yes Yes M905 Yes Yes M910 Yes Yes M915 Yes Yes M1000e Yes Yes T100 Yes Yes T105 Yes Yes Support Matrix book.book Page 3 Monday, April 29, 2013 12:58 PM Table 1. Devices Supported By SupportAssist Device Remote Monitoring And Case Creation Automatic Data Collection T110 Yes Yes T300 Yes Yes T410 Yes Yes T605 Yes Yes T610 Yes Yes R200 Yes Yes R210 Yes Yes R300 Yes Yes R805 Yes Yes R810 Yes Yes R900 Yes Yes R905 Yes Yes PS4100E Yes Yes PS4100XV 3.5 Yes Yes PS4110E Yes Yes PS4110 XV 3.5 Yes Yes PS6100E Yes Yes PS6100S Yes Yes PS6100X Yes Yes PS6100XS Yes Yes PS6100XV Yes Yes PS6100XV 3.5 Yes Yes PS6110E Yes Yes PS6110S Yes Yes PS6110X Yes Yes Dell EqualLogic Support Matrix 3 book.book Page 4 Monday, April 29, 2013 12:58 PM Table 1. Devices Supported By SupportAssist Device 4 Remote Monitoring And Case Creation Automatic Data Collection PS6110XS Yes Yes PS6110XV Yes Yes PS6110XV 3.5 Yes Yes PS6500E Yes Yes PS6500ES Yes Yes PS6500X Yes Yes PS6510E Yes Yes PS6510ES Yes Yes PS6510X Yes Yes PSM 4110E Blade Array Yes Yes PSM 4110X Blade Array Yes Yes PSM 4110XV Blade Array Yes Yes PSM 4110XS Blade Array Yes Yes PS4000E Yes Yes PS4000X Yes Yes PS4000XV Yes Yes PS5500E Yes Yes PS6000E Yes Yes PS6000X Yes Yes PS6000S Yes Yes PS6000XV Yes Yes PS6000XVS Yes Yes PS6010E Yes Yes PS6010X Yes Yes PS6010S Yes Yes Support Matrix book.book Page 5 Monday, April 29, 2013 12:58 PM Table 1. Devices Supported By SupportAssist Device Remote Monitoring And Case Creation Automatic Data Collection PS6010XV Yes Yes PS6010XVS Yes Yes MD1200 Yes No MD1220 Yes No MD3000i Yes Yes MD3060e Yes No MD3200 Yes Yes MD3200i Yes Yes MD3220 Yes Yes MD3220i Yes Yes MD3260 Yes Yes MD3260i Yes Yes MD3600i Yes Yes MD3600f Yes Yes MD3620f Yes Yes MD3620i Yes Yes MD3660i Yes Yes MD3660f Yes Yes NX200 Yes Yes NX300 Yes Yes NX400 Yes Yes NX3000 Yes Yes NX3000 HA Cluster Yes Yes NX3100 Yes Yes NX3200 Yes Yes Dell PowerVault Support Matrix 5 book.book Page 6 Monday, April 29, 2013 12:58 PM Table 1. Devices Supported By SupportAssist Device Remote Monitoring And Case Creation Automatic Data Collection NX3300 Yes No MD1000 Yes No MD1120 Yes No M8024 Yes Yes M8024-k Yes Yes M8428-K Yes Yes M6348 Yes Yes M6220 Yes Yes 5524 Yes Yes 5548 Yes Yes 5548P Yes Yes 6224 Yes Yes 6224P Yes Yes 6224F Yes Yes 6248 Yes Yes 6248P Yes Yes 7024 Yes Yes 7024P Yes Yes 7024F Yes Yes 7048 Yes Yes 7048P Yes Yes 7048R Yes Yes B-8000 Yes Yes 8024 Yes Yes 8024F Yes Yes Dell PowerConnect 6 Support Matrix book.book Page 7 Monday, April 29, 2013 12:58 PM Table 1. Devices Supported By SupportAssist Device Remote Monitoring And Case Creation Automatic Data Collection Yes Yes Dell Force 10 S4810 Minimum Requirements For Dell SupportAssist Software • Dell OpenManage Essentials 1.1 or later. • Optional: Dell OpenManage Server Administrator (OMSA) installed and operational on all managed PowerEdge devices. • SNMP agent enabled on all managed PowerEdge, EqualLogic, PowerVault, iDRAC7, CMC, Force 10, and PowerConnect devices for OpenManage Essentials discovery. • All managed PowerEdge, EqualLogic, PowerVault, iDRAC7, CMC, Force 10, and PowerConnect devices configured to send SNMP traps to the OpenManage Essentials server. • All managed PowerEdge, EqualLogic, PowerVault, iDRAC7, CMC, Force 10, and PowerConnect devices discovered, categorized, and inventoried by the OpenManage Essentials server. • PowerVault Modular Disk Storage Manager (MDSM) installed on the OpenManage Essentials server, in order to support PowerVault MD Series arrays. • A trust relationship must exist between the domains of the management server and the managed nodes. • Microsoft .Net Framework 4.0 • Microsoft ASP.Net • IIS 7.x Support Matrix 7 book.book Page 8 Monday, April 29, 2013 12:58 PM Hardware Table 2. Minimum Hardware Requirements Hardware Medium Deployments Large Deployments Number of managed systems Up to 500 500 to 2000 Processor 6 cores (1.8 GHz minimum) 10 cores (1.8 GHz minimum) Memory 8 GB 10 GB Hard drive 6 GB 10 GB Network • Internet connection – standard Gbe network. • Port 443 must be open on the OpenManage Essentials management server. • The OpenManage Essentials management server on which the Dell SupportAssist client is installed must be able to communicate with the Dell SupportAssist server hosted by Dell over the HTTPS protocol. Browsers • Microsoft Internet Explorer 8, 9, and 10 • Mozilla FireFox 11 and 12 NOTE: Supported only on Window-based operating systems. 8 Support Matrix
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