Dell Supportassist Plugin For Openmanage Essentials Version 1 Owners Manual 1.1.1 Support Matrix

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Dell SupportAssist Plugin For

Dell OpenManage Essentials

Version 1.1.1

Support Matrix

book.book Page 1 Monday, April 29, 2013 12:58 PM

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

____________________

Information in this publication is subject to change without notice.

© 2013 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™,

PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, KACE™,

FlexAddress™ and Vostro™ are trademarks of Dell Inc. Intel

®

, Pentium

®

, Xeon

®

, Core™ and

Celeron

®

are registered trademarks of Intel Corporation in the U.S. and other countries. AMD

®

is a

registered trademark and AMD Opteron™, AMD Phenom™, and AMD Sempron™ are trademarks

of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®, MS-DOS® and

Windows Vista® are either trademarks or registered trademarks of Microsoft Corporation in the United

States and/or other countries. Red Hat Enterprise Linux® and Enterprise Linux® are registered

trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® is a registered

trademark and SUSE ™ is a trademark of Novell Inc. in the United States and other countries. Oracle®

is a registered trademark of Oracle Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and

XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States

and/or other countries. VMware®, Virtual SMP®, vMotion®, vCenter®, and vSphere® are registered

trademarks or trademarks of VMWare, Inc. in the United States or other countries.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

2013 - 04

book.book Page 2 Monday, April 29, 2013 12:58 PM

Support Matrix 1

This document lists the devices supported by Dell SupportAssist.

NOTE: For more information on the devices listed in this document, see the

documentation for that device.

Supported Devices

Table 1. Devices Supported By SupportAssist

Device Remote Monitoring

And Case Creation

Automatic Data

Collection

Dell PowerEdge

1900

Yes Yes

1950

Yes Yes

1955

Yes Yes

2900

Yes Yes

2950

Yes Yes

2970

Yes Yes

6950

Yes Yes

T110II

Yes Yes

T310

Yes Yes

T320

Yes Yes

T420

Yes Yes

T620

Yes Yes

T710

Yes Yes

R210II

Yes Yes

R310

Yes Yes

R320

Yes Yes

R410

Yes Yes

R415

Yes Yes

R420

Yes Yes

R510

Yes Yes

R515

Yes Yes

R520

Yes Yes

book.book Page 1 Monday, April 29, 2013 12:58 PM

2Support Matrix

R610

Yes Yes

R620

Yes Yes

R710

Yes Yes

R715

Yes Yes

R720

Yes Yes

R720xd

Yes Yes

R815

Yes Yes

R820

Yes Yes

R910

Yes Yes

M420

Yes Yes

M520

Yes Yes

M600

Yes Yes

M605

Yes Yes

M610

Yes Yes

M610x

Yes Yes

M620

Yes Yes

M710

Yes Yes

M710HD

Yes Yes

M805

Yes Yes

M820

Yes Yes

M905

Yes Yes

M910

Yes Yes

M915

Yes Yes

M1000e

Yes Yes

T100

Yes Yes

T105

Yes Yes

Table 1. Devices Supported By SupportAssist

Device Remote Monitoring

And Case Creation

Automatic Data

Collection

book.book Page 2 Monday, April 29, 2013 12:58 PM

Support Matrix 3

T110

Yes Yes

T300

Yes Yes

T410

Yes Yes

T605

Yes Yes

T610

Yes Yes

R200

Yes Yes

R210

Yes Yes

R300

Yes Yes

R805

Yes Yes

R810

Yes Yes

R900

Yes Yes

R905

Yes Yes

Dell EqualLogic

PS4100E

Yes Yes

PS4100XV 3.5

Yes Yes

PS4110E

Yes Yes

PS4110 XV 3.5

Yes Yes

PS6100E

Yes Yes

PS6100S

Yes Yes

PS6100X

Yes Yes

PS6100XS

Yes Yes

PS6100XV

Yes Yes

PS6100XV 3.5

Yes Yes

PS6110E

Yes Yes

PS6110S

Yes Yes

PS6110X

Yes Yes

Table 1. Devices Supported By SupportAssist

Device Remote Monitoring

And Case Creation

Automatic Data

Collection

book.book Page 3 Monday, April 29, 2013 12:58 PM

4Support Matrix

PS6110XS

Yes Yes

PS6110XV

Yes Yes

PS6110XV 3.5

Yes Yes

PS6500E

Yes Yes

PS6500ES

Yes Yes

PS6500X

Yes Yes

PS6510E

Yes Yes

PS6510ES

Yes Yes

PS6510X

Yes Yes

PSM 4110E Blade Array

Yes Yes

PSM 4110X Blade Array

Yes Yes

PSM 4110XV Blade Array

Yes Yes

PSM 4110XS Blade Array

Yes Yes

PS4000E

Yes Yes

PS4000X

Yes Yes

PS4000XV

Yes Yes

PS5500E

Yes Yes

PS6000E

Yes Yes

PS6000X

Yes Yes

PS6000S

Yes Yes

PS6000XV

Yes Yes

PS6000XVS

Yes Yes

PS6010E

Yes Yes

PS6010X

Yes Yes

PS6010S

Yes Yes

Table 1. Devices Supported By SupportAssist

Device Remote Monitoring

And Case Creation

Automatic Data

Collection

book.book Page 4 Monday, April 29, 2013 12:58 PM

Support Matrix 5

PS6010XV

Yes Yes

PS6010XVS

Yes Yes

Dell PowerVault

MD1200

Yes No

MD1220

Yes No

MD3000i

Yes Yes

MD3060e

Yes No

MD3200

Yes Yes

MD3200i

Yes Yes

MD3220

Yes Yes

MD3220i

Yes Yes

MD3260

Yes Yes

MD3260i

Yes Yes

MD3600i

Yes Yes

MD3600f

Yes Yes

MD3620f

Yes Yes

MD3620i

Yes Yes

MD3660i

Yes Yes

MD3660f

Yes Yes

NX200

Yes Yes

NX300

Yes Yes

NX400

Yes Yes

NX3000

Yes Yes

NX3000 HA Cluster

Yes Yes

NX3100

Yes Yes

NX3200

Yes Yes

Table 1. Devices Supported By SupportAssist

Device Remote Monitoring

And Case Creation

Automatic Data

Collection

book.book Page 5 Monday, April 29, 2013 12:58 PM

6Support Matrix

NX3300

Yes No

MD1000

Yes No

MD1120

Yes No

Dell PowerConnect

M8024

Yes Yes

M8024-k

Yes Yes

M8428-K

Yes Yes

M6348

Yes Yes

M6220

Yes Yes

5524

Yes Yes

5548

Yes Yes

5548P

Yes Yes

6224

Yes Yes

6224P

Yes Yes

6224F

Yes Yes

6248

Yes Yes

6248P

Yes Yes

7024

Yes Yes

7024P

Yes Yes

7024F

Yes Yes

7048

Yes Yes

7048P

Yes Yes

7048R

Yes Yes

B-8000

Yes Yes

8024

Yes Yes

8024F

Yes Yes

Table 1. Devices Supported By SupportAssist

Device Remote Monitoring

And Case Creation

Automatic Data

Collection

book.book Page 6 Monday, April 29, 2013 12:58 PM

Support Matrix 7

Minimum Requirements For Dell SupportAssist

Software

• Dell OpenManage Essentials 1.1 or later.

• Optional: Dell OpenManage Server Administrator (OMSA) installed and

operational on all managed PowerEdge devices.

• SNMP agent enabled on all managed PowerEdge, EqualLogic, PowerVault,

iDRAC7, CMC, Force 10, and PowerConnect devices for OpenManage

Essentials discovery.

• All managed PowerEdge, EqualLogic, PowerVault, iDRAC7, CMC, Force

10, and PowerConnect devices configured to send SNMP traps to the

OpenManage Essentials server.

• All managed PowerEdge, EqualLogic, PowerVault, iDRAC7, CMC, Force

10, and PowerConnect devices discovered, categorized, and inventoried by

the OpenManage Essentials server.

• PowerVault Modular Disk Storage Manager (MDSM) installed on the

OpenManage Essentials server, in order to support PowerVault MD Series

arrays.

• A trust relationship must exist between the domains of the management

server and the managed nodes.

•Microsoft .Net Framework 4.0

• Microsoft ASP.Net

•IIS 7.x

Dell Force 10

S4810

Yes Yes

Table 1. Devices Supported By SupportAssist

Device Remote Monitoring

And Case Creation

Automatic Data

Collection

book.book Page 7 Monday, April 29, 2013 12:58 PM

8Support Matrix

Hardware

Network

• Internet connection – standard Gbe network.

• Port 443 must be open on the OpenManage Essentials management server.

• The OpenManage Essentials management server on which the Dell

SupportAssist client is installed must be able to communicate with the

Dell SupportAssist server hosted by Dell over the HTTPS protocol.

Browsers

• Microsoft Internet Explorer 8, 9, and 10

• Mozilla FireFox 11 and 12

NOTE: Supported only on Window-based operating systems.

Table 2. Minimum Hardware Requirements

Hardware Medium Deployments Large Deployments

Number of managed systems Up to 500 500 to 2000

Processor 6 cores (1.8 GHz

minimum)

10 cores (1.8 GHz

minimum)

Memory 8 GB 10 GB

Hard drive 6 GB 10 GB

book.book Page 8 Monday, April 29, 2013 12:58 PM