Dell 1707fpt 1707FPt_User Guide User Manual User's En Us
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Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer About Your Monitor Front View Back View Side View Bottom View Monitor Specifications Caring for Your Monitor Solving Problems Troubleshooting Your Monitor General Problems Product Specific Problems USB Problems Troubleshooting Your Soundbar Using Your Adjustable Monitor Stand Height Adjustment Tilt Adjustment Setting Up Your Monitor Cable Connections on the Back of the Monitor and the Computer Removing the cable cover and cables from the computer Detaching the Monitor from the Stand Using the OSD Setting the Optimal Resolution Using the Dell Soundbar (Optional) Appendix CAUTION: Safety Instructions FCC Identification Information Contacting Dell Your Monitor Set-up Guide Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, PowerEdge™, PowerConnect™, PowerVault™, Dell™ Dimension™, Inspiron™, OptiPlex™, Latitude™, Dell Precision™ and Dell | EMC are trademarks of Dell Inc; Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. EMC is a registered trademark of EMC Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. February 2006 Back to Contents Page About Your Monitor Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer Front View Back View Bottom View Side View Monitor Specifications Caring for Your Monitor Front View 1. Video input select 2. OSD menu / select button 3. Down button 4. Up button 5. Power button (with power light indicator) Back View 1. Dell Soundbar mounting brackets — Attach the optional Dell Soundbar. 2. Security lock slot — Attach a lock to secure your monitor. 3. Barcode serial number label — Refer to this label if you need to contact Dell for technical support 4. VESA mounting holes (100mm [Behind attached base plate]) — Use to mount the monitor. 5. Stand removal button — Press to release the stand. 6. Regulatory rating label — Lists the regulatory approvals. 7. Thumbscrews — Fasten the chassis to the stand with thumbscrews. Bottom View 1. Power connector - Connect the power cable 2. Dell Soundbar power connector - Connect the power cord for the Soundbar (optional) 3. DVI connector - Connect your computer DVI cable 4. VGA connector - Connect your computer VGA cable 5. USB upstream connector - Connect the USB cable that came with your monitor to the monitor and the computer. Once this cable is connected you can use the USB connectors on the side and bottom of the monitor. 6. USB connector - Connect your USB devices. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor. Side View USB connectors (downstream) Left side Right side Monitor Specifications Power Management Modes If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as 'Power Save Mode'*. If input from keyboard, mouse or other input devices is detected by the computer, the monitor will automatically "wake up". The following table shows the power consumption and signaling of this automatic power saving feature: VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation( with Dell Soundbar and USB active) Active Active Active Green 75 W (maximum) Normal operation Active Active Active Green 35 W (typical) Active-off mode Inactive Inactive Blanked Amber Less than 2 W Off Less than 1 W Switch off - - - NOTE: The OSD will only function in the 'normal operation' mode. Otherwise one of the following messages will appear when the “menu” or “plus” buttons are pressed when in Active-off mode. 1. Analog Input In Power Save Mode Press Any Key on Keyboard or Move Mouse or 2. Digital Input In Power Save Mode Press Any Key on Keyboard or Move Mouse Activate the computer and 'wake up' the monitor to gain access to the OSD. This monitor is ENERGY STAR®-compliant as well as TCO '99 / TCO '03 power management compatible. * Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor. ENERGY STAR® is a U.S. registered mark. As an ENERGY STAR® Partner, DELL has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. Pin Assignments 15-pin D-Sub connector: Pin Number Monitor Side of the 15-pin Side Signal Cable 1 Video-Red 2 Video-Green 3 Video-Blue 4 GND 5 self-test 6 GND-R 7 GND-G 8 GND-B 9 DDC +5V 10 GND 11 GND 12 DDC data 13 H-sync 14 V-sync 15 DDC clock 24 pin digital-only DVI connector: Note: Pin 1 is at the top right. Pin Signal Assignment Pin Signal Assignment Pin Signal Assignment 1 T.M.D.S. Data 2- 9 17 T.M.D.S. Data 0- 2 T.M.D.S. Data 2+ 10 T.M.D.S. Data 1+ 3 T.M.D.S. Data 2 Shield 11 T.M.D.S. Data 1 Shield 19 T.M.D.S. Data 0 Shield T.M.D.S. Data 1- 18 T.M.D.S. Data 0+ 4 No Connect 12 No Connect 20 No Connect 5 No Connect 13 No Connect 21 No Connect 6 DDC Clock 14 +5V Power 22 T.M.D.S. Clock Shield 7 DDC Data 15 self-test 23 T.M.D.S. Clock + 8 No Connect 16 Hot Plug Detect 24 T.M.D.S. Clock - Universal Serial Bus (USB) Interface This monitor supports High-Speed Certified USB 2.0 interface.* Data Rate Power Consumption High speed 480 Mbps 2.5W (Max., each port) Full speed 12 Mbps 2.5W (Max., each port) Low speed 1.5 Mbps 2.5W (Max., each port) USB ports: 1 upstream - rear 4 downstream - 2 on rear; 2 on left side NOTE: USB 2.0 capability requires 2.0 capable computer NOTE: Monitor's USB interface works ONLY when monitor is Powered ON (or in Power Save Mode). Switching your monitor OFF and then ON would reenumerate its USB interface; attached peripherals may take a few seconds to resume normal functionality. Plug and Play Capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. If desired, the user can select different settings, but in most cases monitor installation is automatic. General Model number 1707FP AIO For Dell™ OptiPlex™ USFF Flat Panel Screen type Active matrix - TFT LCD Screen dimensions 17 inches (17-inch viewable image size) Preset display area: Horizontal 337 mm (13.3 inches) Vertical 270 mm (10.6 inches) Pixel pitch 0.264 mm Viewing angle 130° (vertical) typ, 140° (horizontal) typ Luminance output 300 CD/m ²(typ) Contrast ratio 600 to 1 (typ) Faceplate coating Antiglare with hard-coating 3H Backlight CCFL (4) edgelight system Response Time 8ms typical Resolution Horizontal scan range 30 kHz to 81 kHz (automatic) Vertical scan range 56 Hz to 76 Hz (automatic) Optimal preset resolution 1280 x 1024 at 60 Hz Highest preset resolution 1280 x 1024 at 75 Hz Preset Display Modes Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/Vertical) VESA, 720 x 400 31.5 70.0 28.3 -/+ VESA, 640 x 480 31.5 60.0 25.2 -/- VESA, 640 x 480 37.5 75.0 31.5 -/- VESA, 800 x 600 37.9 60.3 49.5 +/+ VESA, 800 x 600 46.9 75.0 49.5 +/+ VESA, 1024 x 768 48.4 60.0 65.0 -/- VESA, 1024 x 768 60.0 75.0 78.8 +/+ VESA, 1152 x 864 67.5 75.0 108 +/+ VESA, 1280 x 1024 64.0 60.0 135.0 +/+ VESA, 1280 x 1024 80.0 75.0 135.0 +/+ Electrical Video input signals Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm input impedance Synchronization input signals Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG (Composite SYNC on green) AC input voltage / frequency / current 100 to 240 VAC / 50 or 60 Hz + 3 Hz / 2.0A (Max.) Inrush current 120V:42A (Max.) 240V:80A (Max.) Physical Characteristics Connector type 15-pin D-subminiature, blue connector; DVI-D, white connector Signal cable type Digital: Detachable, DVI-D, Solid pins, shipped attached to the monitor Dimensions (with stand): Height (Compressed) 16.66 inches (423.24 mm) Height (Extended) 20.2 inches (513.24 mm) Width 14.65. inches (372.1 mm) Depth 10.44 inches (265.2 mm) Dimensions: (without stand) Height 12.17 inches (309.1 mm) Width 14.65 inches (372.1 mm) Depth 2.32 inches (59 mm) Stand dimensions: Height (Compressed) 16.19 inches (411.28 mm) Height (Extended) 16.86 inches (428.32 mm) Width 12.17 inches (309.2 mm) Depth 10.44 inches (265.2 mm) Weight with packaging 19.14 lbs (8.7 kg) Weight with stand assembly and cables 14.63 lbs (6.65 kg) Weight without stand assembly (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 7.7 lbs (3.5 kg) 6.93 lbs (3.15 kg) Environmental Temperature: Operating 5° to 35°C (41° to 95°F) Nonoperating Storage: -20° to 60°C (-4° to 140°F) Shipping: -20° to 60°C(-4° to 140°F) Humidity: Operating 10% to 80% (noncondensing) Nonoperating Storage: 5% to 90% (noncondensing) Shipping: 5% to 90%(noncondensing) Altitude: Operating 3,657.6m (12,000 ft) max Nonoperating 12,192 m (40,000 ft) max Thermal dissipation 256.08 BTU/hour (maximum) 109.261 BTU/hour (typical) Caring for Your Monitor CAUTION: Read and follow the safety instructions before cleaning the monitor. CAUTION: Before cleaning the monitor, unplug the monitor from the electrical outlet. To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air. Use a lightly-dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics. If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor. Handle your monitor with care as darker-colored plastics may scratch and show white scuff marks more than lighter-colored monitor. To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use. Back to Contents Page Back to Contents Page Using Your Adjustable Monitor Stand Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer Height Adjustment Tilt Adjustment Height Adjustment Stand extends vertically 90mm for viewing comfort. Tilt Adjustment Viewing angle can be adjusted 4 0 forward and 21 0 backwards for viewing comfort. Back to Contents Page Back to Contents Page Setting Up Your Monitor Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer Cable Connections on the Back of the Monitor and the Computer Removing the Cable Cover and Cables from the Computer Detaching the Monitor from the Stand Using the OSD Setting the Optimal Resolution Using the Dell Soundbar (Optional) Cable Connections on the Back of the Monitor and the Computer 1. Attach the monitor to the stand. a) Fit the groove on the back of the monitor onto the two metal tabs on stand. b) Lower the monitor until it locks in to place on the stand. NOTE: The stand is detached and extended when the monitor is shipped from the factory. NOTE: If you want to mount your AIO stand to a desk top, see the AIO Stand Template Sheet (*.pdf) 2. Slide the computer onto the stand. Push it in until the computer touches the locating tab in the stand. 3. Tighten the thumbscrews underneath the stand. 4. Connect the DVI cable to the computer. Route DVI cable as shown. NOTE: This cable is shipped attached to the monitor. 5. Route the monitor power cable through the opening in the bottom of Cable Cover and connect it to the power cord receptacle on the back of the monitor NOTE: The monitor power cable and the cable cover are shipped with the monitor. 6. Route the computer power adaptor cable (shipped with the computer) through the opening in the bottom of Cable Cover and connect it to the computer. Push in until it clicks. 7. Connect the USB, keyboard and mouse cables to the computer as shown. a) Connect the short USB cable (shipped with monitor) ) to the upstream port of the monitor. Route this cable through the opening on the side of the cable cover. Connect the other end of USB cable to any computer USB down stream port. b) Route the mouse and keyboard cables through the opening in the bottom of Cable Cover and connect to two USB ports on the computer. NOTE: There are four USB ports available on the back of the computer. c) Route any other cables that connect to the computer (network, printer, external audio, etc.) through the opening in the bottom of Cable Cover before connecting them to the computer. Connect all the cables before installing the cable cover. d) Route all the cables that connect to the monitor (video, optional audio, power for monitor, power for optional audio) through the opening on the side of the cable cover. 8. Connect the power cables to an outlet. Install the cable cover. a) Install the Cable Cover, being careful not to disconnect any of the cables. b) Connect the computer power cable to the computer power adaptor. c) Plug the power cables of the computer and the monitor into a nearby outlet. 9. (Optional) Install security lock to the cable cover. Power on both monitor and computer. If your monitor displays an image, installation is complete. If it does not display an image, see Troubleshooting. Removing the Cable Cover and Cables from the Computer 1. Remove the optional security lock (if used). 2. Lift the unlock button in the cable cover, and lift the cable cover to remove it. 3. Push in the release button on the power cable before removing it from the computer. Detaching the Monitor from the Stand This monitor is VESA compliant for wall mounting, and detaching the monitor from the stand is necessary. Steps for removing the monitor from the stand: 1. Press the stand removal button to release the stand. 2. Pick up the bottom of the stand. There are two metal tabs at the top of the VESA plate that insert into the monitor. Pull the bottom of the monitor away from the stand, being careful not to scratch the monitor with the stand. Using the Front Panel Buttons Use the buttons on the front of the monitor to adjust the image settings. Use the Input Select button to select between two different video signals that may be connected to your monitor. Video input select NOTE: The floating 'Dell Self-test Feature Check' dialog appears on a black background if the monitor cannot sense a video signal. Depending upon the selected input, one of the dialogs shown below will scroll continually. or The Menu button is used to open and exit the on-screen display (OSD), and exit from menus and sub-menus. See Using the OSD. OSD menu / select Use these buttons to adjust (decrease/increase ranges) items in the OSD menu. Down (-) and Up (+) Use the power button to turn the monitor on and off. The green light indicates the monitor is on and fully functional. An amber light indicates power save mode. Power Button and Indicator Using the OSD NOTE: If you change the settings and then either proceed to another menu, or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 1. Push the MENU button to open the OSD system and display the main menu. Main Menu for Analog (VGA) Input Main Menu for Digital (DVI) Input or NOTE: Positioning and Image settings are only available when you are using the Analog (VGA) connector. 2. Push the - and + buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table below for a complete list of all the options available for the monitor. 3. Push the MENU button once to activate the highlighted option. 4. Push - and + button to select the desired parameter. 5. Push menu to enter the slide bar and then use the - and + buttons, according to the indicators on the menu, to make your changes. 6. Push the Menu button once to return to the main menu to select another option or push the Menu button two or three times to exit from the OSD menu. Icon Menu and Submenus Description Exit Select to exit the Main menu. Brightness/ Contrast Brightness adjusts the luminance of the backlight. Adjust Brightness first, then adjust Contrast only if further adjustment is necessary. Push the + button to increase luminance and push the - button to decrease luminance (min 0 ~ max 100). Contrast adjusts the degree of difference between darkness and lightness on the monitor screen. Push the + button to increase the contrast and push the - button to decrease the contrast (min 0 ~ max 100). NOTE: When using DVI source, the contrast adjustment is not available. Positioning: Horizontal Vertical Positioning moves the viewing area around on the monitor screen. When making changes to either the Horizontal or Vertical settings, no changes occur to the size of the viewing area, the image shifts in response to your selection. Minimum is 0 (-) and maximum is 100 (+). NOTE: When using DVI source, the Positioning option is not available Auto Adjust Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use with your particular setup. Select to activate automatic setup and adjustment. The following dialog appears on a black screen as the monitor self-adjusts to the current input: Auto Adjust In Progress Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings. In most cases, Auto Adjust produces the best image for your configuration. Image settings: The Phase and Pixel Clock adjustments allow you to more closely adjust your monitor to your preference. These settings are accessed through the main OSD menu, by selecting Image Settings. Pixel Clock (Coarse) Use the - and + buttons to make adjustments. (Minimum: 0 ~ Maximum: 100) Phase (Fine) If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (course) adjustment and then use Phase (fine), again. NOTE: This function may change the width of the display image. Use the Horizontal function of the Position menu to center the display image on the screen. NOTE: When using DVI source, the Image Settings option is not available. Color Settings Color Settings adjusts the color temperature, color hue, and saturation. The color hue is most noticeable in areas of white. Normal Preset Blue Preset Red Preset Normal Preset is selected to obtain the default (factory) color settings. This setting is also the “sRGB” standard default color space. Blue Preset is selected to obtain a bluish tint. This color setting is typically used for text based applications (spreadsheets, programming, text editors etc.). Red Preset is selected to obtain a redder tint. This color setting is typically used for color intensive applications (photograph image editing, multimedia, movies etc.). User Preset OSD Settings: User Preset: Use the plus and minus buttons to increase or decrease each of the three colors (R, G, B) independently, in single digit increments, from 0 to 100. Adjust the settings for the OSD, including the location, the amount of time the menu remains on-screen, and the rotation of the OSD. Position of the OSD: Horizontal Position To adjust the horizontal position of the OSD, use the - and + buttons move OSD to the left and right. To adjust the vertical position of the OSD, use the - and + buttons move OSD down and up. Vertical Position OSD Hold Time OSD Hold Time: The OSD stays active for as long as it is in use. Adjust the hold time, sets the length of time the OSD remains ctive after the last time you pressed a button. Use the - and + buttons to adjust the slider in 5 second increments, from 5 to 60 seconds. OSD Lock: Controls user access to adjustments. When Yes (+) is selected, no user adjustments are allowed. All buttons are locked except the menu button. OSD Lock NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock selected. Select No (-) to unlock and allow user access to all applicable settings. NOTE: You can also lock or unlock the OSD by pushing and holding the Menu button for 15 seconds. Language Select to have the OSD display in one of five languages (English, French, Spanish, German or Japanese). NOTE: The change only affects the OSD, it has no effect on any software running on the computer. Audio (optional) You can select to have the audio on or off when the monitor is power saving mode. Yes — enables audio No — disables audio (default) NOTE: When the Dell Soundbar is not properly connected to the monitor, the audio menu is not available. Factory Reset: Reset the OSD menu options to the factory preset values. Exit — Select to exit out of Factory Reset menu without resetting any OSD options. Position settings only — Change the settings for Image Position back to original factory settings. Color settings only — Change the Red, Green, and Blue settings back to their original factory settings and set the default setting for Normal Preset. All settings — Change all the user adjustable settings including color, position, brightness, contrast and OSD hold time to the factory defaults. The language of the OSD does not change. OSD Warning Messages One of the following warning messages may appear on the screen indicating that the monitor is out of sync. 1. Analog Input Cannot Display This Video Mode or 2.Digital Input Cannot Display This Video Mode This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1280 X 1024 @ 60Hz. NOTE: The floating Dell Self-test Feature Check dialog appears on-screen if the monitor cannot sense a video signal. or Occasionally, no warning message appears, but the screen is blank, this could also indicate that the monitor is not synchronizing with the computer. See Solving Problems for more information. Setting the Optimal Resolution 1. 2. 3. 4. 5. Right-click on the desktop and click Properties. Select the Settings tab. Set the refresh rate to 60 Hz. Set the screen resolution to 1280 x 1024 and ensure the refresh rate is still set at 60 Hz. Click OK. If you do not see 1280 x 1024 as an option, you may need to update your graphics driver. If you have a Dell desktop computer you can do one of the following: Insert your monitor CD in to your CD drive and download the driver located on the CD. Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card. If you have a Dell portable computer: Go to support.dell.com, enter you service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer: Go to the support site for you computer and download the latest graphic drivers Go to your graphics card website and download the latest graphic drivers Using the Dell Soundbar (Optional) 1. Attach mechanism 2. Power/volume control 3. Power indicator 4. Headphone connectors Soundbar Attachment to the Monitor NOTICE: Do not use the soundbar power connector with any other device. 1. Attach the Soundbar by aligning the two slots on the Soundbar with the two tabs on the bottom of the monitor. 2. Slide the Soundbar to the left until it snaps in to place. 3. Plug in the power cord from the Soundbar in to the connector on the back of the monitor. 4. Insert the green stereo plug from the Soundbar in to your computer's audio output connector. NOTE: Soundbar Power Connector +12V DC output is for optional only. NOTICE: Do not use with any device other than Dell Soundbar . Back to Contents Page Back to Contents Page Solving Problems Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer Troubleshooting Your Monitor General Problems Product Specific Problems USB Problems Troubleshooting Your Soundbar CAUTION: Before you begin any of the procedures in this section, follow the safety instructions. Troubleshooting Your Monitor Self-Test Feature Check (STFC) Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. Turn off both your computer and the monitor. 2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog(blue connector) cables from the back of computer. 3. Turn on the monitor. The floating 'Dell - Self-Test Feature Check' dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. or This box also appears during normal system operation if the video cable becomes disconnected or damaged. 4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system; your monitor is functioning properly. OSD Warning Messages One of the following warning messages may appear on the screen indicating that the monitor is out of sync. 1. Analog Input Cannot Display This Video Mode or 2.Digital Input Cannot Display This Video Mode This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1280 X 1024 @ 60Hz. Occasionally, no warning message appears, but the screen is blank...this could also indicate that the monitor is not synchronizing with the computer or the monitor is in a power save mode. General Problems The following table contains general information about common monitor problems you might encounter. COMMON SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS No Video/ Power LED off No picture, monitor is dead Check connection integrity at both ends of the video cable Ensure the monitor and computer are plugged in to a working electrical outlet Ensure power button depressed fully No Video/ Power LED on No picture or no brightness Press the input select button the front of the monitor and ensure the correct input source is selected Increase brightness & contrast controls Perform monitor self-test feature check Check for bent or broken pins Re -boot your computer and monitor. Poor Focus Picture is fuzzy, blurry or ghosting Push Auto adjust button Adjust Phase and Clock controls via OSD Eliminate video extension cables Perform monitor reset Lower video resolution or increase font size Shaky/Jittery Video Wavy picture or fine movement Push Auto Adjust button Adjust Phase and Clock controls via OSD Perform monitor reset Check environmental factors Relocate and test in other room Missing Pixels LCD screen has spots Cycle power on-off These are pixels that are permanently off and is a natural defect that occurs in LCD technology Brightness Problems Picture too dim or too bright Perform monitor reset Push Auto Adjust button Adjust brightness & contrast controls Geometric Distortion Screen not centered correctly Perform monitor reset on "Position Settings Only" Push auto-adjust button Adjust the centering controls Ensure monitor is in proper video mode Horizontal/Vertical Lines Screen has one or more lines Perform monitor reset Push Auto Adjust button Adjust Phase and Clock controls via OSD Perform monitor self-test feature check and determine if these lines are also in self-test mode Check for bent or broken pins Sync Problems Screen is scrambled or appears torn Perform monitor reset Push Auto Adjust button Adjust Phase and Clock controls via OSD Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode Check for bent or broken pins Boot up in the "safe mode" LCD Scratched Screen has scratches or smudges Turn monitor off and clean the screen For cleaning instruction, see Caring for Your Monitor. Safety Related Issues Visible signs of smoke or sparks Do not perform any troubleshooting steps Monitor needs to be replaced Intermittent Problems Monitor malfunctions on & off Ensure monitor is in proper video mode Ensure video cable connection to computer and to the flat panel is secure Perform monitor reset Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode Image Retention (from a static image) Faint Shadow from the static image displayed appears on the screen Use the Power Management feature to turn off the monitor at all times when not in use. Alternatively, use a dynamically changing screensaver left on the monitor for a long period of time. Product Specific Problems SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS Screen image is too small Image is centered on screen, but does not fill entire viewing area Perform monitor reset on "All Settings" Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn the monitor off and unplug the power cord and then plug back and power on USB Problems SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE USB interface is not working USB peripherals are not working Check that your monitor is powered ON. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Switch off and then turn on the monitor again. High Speed USB 2.0 interface is slow. High Speed USB 2.0 peripherals working slowly or not at all. Check that your computer is USB 2.0 capable. Verify USB 2.0 source on your computer. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Troubleshooting Your Soundbar POSSIBLE SOLUTIONS COMMON SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS No Sound No power to Soundbar - the power indicator is off. (built-in DC power supply. i.e. 1707FP ) Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (green LED) on the front of the Soundbar is illuminated. Confirm that the power cable from the Soundbar is plugged into the monitor. Confirm that the monitor has power. If the monitor has no power, see Troubleshooting your monitor for monitor common problem. No Sound Soundbar has power power indicator is on. Plug the audio line-in cable into the computer's audio out jack. Set all Windows volume controls to their maximum. Play some audio content on the computer (i.e. audio CD, or MP3). Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. Clean and reseat the audio line-in plug. Test the Soundbar using another audio source (i.e. portable CD player). Distorted Sound Computer's sound card is used as the audio source. Clear any obstructions between the Soundbar and the user. Confirm that the audio line-in plug is completely inserted into the jack of the sound card. Set all Windows volume controls to their midpoints. Decrease the volume of the audio application. Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug. Troubleshoot the computer's sound card. Test the Soundbar using another audio source (i.e. portable CD player). Distorted Sound Other audio source is used. Clear any obstructions between the Soundbar and the user. Confirm that the audio line-in plug is completely inserted into the jack of the audio source. Decrease the volume of the audio source. Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug. Unbalanced Sound Output Sound from only one side of Soundbar Clear any obstructions between the Soundbar and the user. Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source. Set all Windows audio balance controls (L-R) to their midpoints. Clean and reseat the audio line-in plug. Troubleshoot the computer's sound card. Test the Soundbar using another audio source (i.e. portable CD player). Low Volume Volume is too low. Clear any obstructions between the Soundbar and the user. Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting. Set all Windows volume controls to their maximum. Increase the volume of the audio application. Test the Soundbar using another audio source (i.e. portable CD player). Back to Contents Page Back to Contents Page Appendix Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer CAUTION: Safety Instructions FCC Identification Information Contacting Dell Your Monitor Setup Guide CAUTION: Safety Instructions CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. Read and follow these instructions when connecting and using your computer monitor: To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating current (AC) power available at your location: 115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60 hertz (Hz)), and Taiwan. 230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East. Always be sure that your monitor is electrically rated to operate with the AC power available in your location. NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage according to the ranges defined in the "Electrical Specifications" section in the User's Guide. Do not store or use the monitor in locations that are exposed to heat, direct sunlight, or extreme cold. Avoid moving the monitor between locations with large temperature differences. Do not subject the monitor to severe vibration or high impact conditions. For example, do not place the monitor inside a car trunk. Do not store or use the monitor in locations exposed to high humidity or dusty environment. Do not allow water or other liquids to spill on or into the monitor. Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display. Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock. To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case. Never use your monitor if the power cable has been damaged. Ensure that nothing rests on your computer's cables and that the cables are not located where they can be stepped on or tripped over. Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket. Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the monitor on a bed, sofa, rug, or other soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor in a bookcase or an enclosed space, be sure to provide adequate ventilation and air flow. Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway. Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and contact an authorized dealer immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first. Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply. Locate your monitor near an easily accessible electric outlet. If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an authorized dealer or service center. Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified service personnel. High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources of heat. Unplug the monitor when it is going to be left unused for an extended period of time. Unplug your monitor from the electric outlet before any service is performed. LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL, STATE OR FEDERAL LAWS. FOR MORE INFORMATION, GO TO WWW.DELL.COM/HG OR CONTACT THE ELECTRONIC INDUSTRIES ALLIANCE AT WWW.EIAE.ORG. FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations: Product name: Flat Panel Monitor Model number: 1707FPt Company name: Dell Inc. Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Contacting Dell To contact Dell electronically, you can access the following websites: www.dell.com support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 Country Code: 54 City Code: 11 E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC® storage products: la_enterprise@dell.com Customer Care toll-free: 0-800-444-0730 Technical Support toll-free: 0-800-444-0733 Technical Support Services toll-free: 0-800-444-0724 Sales 0-810-444-3355 Aruba Australia (Sydney) International Access Code: 0011 General Support toll-free: 800-1578 Website: support.ap.dell.com E-mail: support.ap.dell.com.contactus General Support Country Code: 61 13Dell-133355 City Code: 2 Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Country Code: 43 Home/Small Business Fax 0820 240 530 49 City Code: 1 Home/Small Business Customer Care 0820 240 530 14 Preferred Accounts/Corporate Customer Care 0820 240 530 16 Support for XPS portable computers only 0820 240 530 81 Home/Small Business Support for all other Dell computers 0820 240 530 14 Preferred Accounts/Corporate Technical Support Switchboard 0660 8779 0820 240 530 00 Bahamas General Support toll-free: 1-866-278-6818 Barbados General Support 1-800-534-3066 Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/ Country Code: 32 Technical Support for XPS portable computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 City Code: 2 Customer Care 02 713 15 .65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1-800-342-0671 Bolivia General Support toll-free: 800-10-0238 Brazil Website: www.dell.com/br International Access Code: 00 Customer Support, Technical Support 0800 90 3355 Technical Support Fax 51 481 5470 Country Code: 55 Customer Care Fax 51 481 5480 City Code: 51 Sales British Virgin Islands General Support Brunei Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) International Access Code: 011 0800 90 3390 toll-free: 1-866-278-6820 Online Order Status: www.dell.ca/ostatus AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med./large business, government) toll-free: 1-800-326-9463 Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and wireless) toll-free: 1-800-847-4096 Hardware Warranty Support (Home Sales/Small Business) toll-free: 1-800-906-3355 Hardware Warranty Support (med./large bus., government) toll-free: 1-800-387-5757 Hardware Warranty Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless) 1-877-335-5767 Sales (Home Sales/Small Business) toll-free: 1-800-387-5752 Sales (med./large bus., government) toll-free: 1-800-387-5755 Spare Parts Sales & Extended Service Sales Cayman Islands Chile (Santiago) General Support Sales and Customer Support 1 866 440 3355 1-800-805-7541 toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax 592 818 1350 Technical Support (Dell™ Dimension™ and Inspiron) toll-free: 800 858 2969 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) toll-free: 800 858 0950 Technical Support (servers and storage) toll-free: 800 858 0960 Technical Support (projectors, PDAs, switches, routers, and so on) toll-free: 800 858 2920 Technical Support (printers) toll-free: 800 858 2311 Customer Care toll-free: 800 858 2060 Customer Care Fax 592 818 1308 Home and Small Business toll-free: 800 858 2222 Preferred Accounts Division toll-free: 800 858 2557 Large Corporate Accounts GCP toll-free: 800 858 2055 Large Corporate Accounts Key Accounts toll-free: 800 858 2628 Large Corporate Accounts North toll-free: 800 858 2999 Large Corporate Accounts North Government and Education toll-free: 800 858 2955 Large Corporate Accounts East toll-free: 800 858 2020 Large Corporate Accounts East Government and Education toll-free: 800 858 2669 Large Corporate Accounts Queue Team toll-free: 800 858 2572 Large Corporate Accounts South toll-free: 800 858 2355 Large Corporate Accounts West Large Corporate Accounts Spare Parts toll-free: 800 858 2811 toll-free: 800 858 2621 Colombia General Support 980-9-15-3978 Costa Rica General Support 0800-012-0435 Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Technical Support 22537 2727 Country Code: 420 Customer Care 22537 2707 Fax 22537 2714 Techical Fax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/ Country Code: 45 Technical Support for XPS portable computers only 7010 0074 Technical Support for all other Dell computers 7023 0182 Customer Care (Relational) 7023 0184 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200 Switchboard Fax (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Switchboard Fax (Home/Small Business) 3287 5001 Dominica General Support toll-free: 1-866-278-6821 Dominican Republic General Support 1-800-148-0530 Ecuador General Support toll-free: 999-119 El Salvador General Support 01-899-753-0777 Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: support.euro.dell.com/fi/fi/emaildell/ Technical Support 09 253 313 60 Country Code: 358 Customer Care 09 253 313 38 City Code: 9 Fax 09 253 313 99 Switchboard 09 253 313 00 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Website: support.euro.dell.com Home and Small Business Technical Support for XPS portable computers only 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard (calls from outside of France) 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax (calls from outside of France) Corporate 04 99 75 40 01 Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Technical Support for Inspiron XPS computers only 06103 766-7222 Country Code: 49 Technical Support for all other Dell computers 06103 766-7200 City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care 06103 766-9570 Preferred Accounts Customer Care 06103 766-9420 Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766-9555 Switchboard 06103 766-7000 Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 0180-5-224400 Technical Support 00800-44 14 95 18 Gold Service Technical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll-free: 1-866-540-3355 Guatemala General Support 1-800-999-0136 Guyana General Support Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: apsupport@dell.com Technical Support (Dimension and Inspiron) 2969 3188 Country Code: 852 Technical Support (OptiPlex, Latitude, and Dell Precision) 2969 3191 Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India toll-free: 1-877-270-4609 E-mail: india_support_desktop@dell.com india_support_notebook@dell.com india_support_Server@dell.com Technical Support 1600 33 8045 and 1600 33 8046 Sales (Large Corporate Accounts ) 1600 33 8044 Sales (Home and Small Business ) 1600 33 8046 Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Technical Support for Inspiron XPS computers only 1850 200 722 Country Code: 353 Technical Support for all other Dell computers 1850 543 543 City Code: 1 U.K. Technical Support (dial within U.K. only) 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 Fax/Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Technical Support 02 577 826 90 City Code: 02 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Home and Small Business Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard Jamaica General Support (dial from within Jamaica only) Japan (Kawasaki) Website: support.jp.dell.com International Access Code: 001 Technical Support (servers) 02 577 821 1-800-682-3639 toll-free: 0120-198-498 Technical Support outside of Japan (servers) 81-44-556-4162 Country Code: 81 Technical Support (Dimension and Inspiron) toll-free: 0120-198-226 City Code: 44 Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs, projectors, printers, routers) Korea (Seoul) 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 toll-free: 0120-981-690 81-44-556-3468 Faxbox Service 044-556-3490 24-Hour Automated Order Service 044-556-3801 Customer Care 044-556-4240 Business Sales Division (up to 400 employees) 044-556-1465 Preferred Accounts Division Sales (over 400 employees) 044-556-3433 Large Corporate Accounts Sales (over 3500 employees) 044-556-3430 Public Sales (government agencies, educational institutions, and medical institutions) 044-556-1469 Global Segment Japan 044-556-3469 Individual User 044-556-1760 Switchboard 044-556-4300 E-mail: krsupport@dell.com International Access Code: 001 Support toll-free: 080-200-3800 Country Code: 82 Support (Dimension, PDA, Electronics and Accessories) toll-free: 080-200-3801 City Code: 2 Sales toll-free: 080-200-3600 Fax 2194-6202 Switchboard 2194-6000 Technical Support (Electronics and Accessories) Latin America toll-free: 080-200-3801 Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.) 512 728-4600 or 512 728-3772 Luxembourg Website: support.euro.dell.com International Access Code: 00 Support Country Code: 352 Corporate Sales 02 481 91 00 Customer Care 02 481 91 19 Fax 02 481 92 99 Switchboard 02 481 91 00 Home/Small Business Sales 342 08 08 075 toll-free: 080016884 Macao Technical Support toll-free: 0800 105 Country Code: 853 Customer Service (Xiamen, China) 34 160 910 Transaction Sales (Xiamen, China) 29 693 115 Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free: 1 800 88 0193 Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1 800 88 1306 Country Code: 60 City Code: 4 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 88 1386 Customer Care Transaction Sales toll-free: 1 800 888 202 Corporate Sales toll-free: 1 800 888 213 Mexico Customer Technical Support International Access Code: 00 Sales Country Code: 52 toll-free: 1800 88 1386(option6) Customer Service Main 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Country Code: 31 City Code: 20 New Zealand International Access Code: 00 Technical Support for Inspiron XPS computers only 020 674 45 94 Technical Support for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home/Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home/Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 Website: support.ap.dell.com E-mail: support.ap.dell.com/contactus General Support 0800 441 567 General Support 001-800-220-1006 Country Code: 64 Nicaragua Norway (Lysaker) International Access Code: 00 Country Code: 47 Website: support.euro.dell.com Technical Support for XPS portable computers only 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001-800-507-0962 Peru General Support 0800-50-669 Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: pl_support_tech@dell.com Country Code: 48 Customer Care City Code: 22 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Customer Service Phone Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Technical Support 57 95 700 57 95 999 707200149 Country Code: 351 Customer Care Sales Fax 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St. Vincent and the Grenadines General Support toll-free: 1-877-270-4609 Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 394 7488 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 394 7478 Customer Care Transaction Sales Corporate Sales toll-free: 1800 394 7478(option6) toll-free: 1 800 394 7412 toll-free: 1 800 394 7419 Slovakia (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 421 Customer Care South Africa (Johannesburg) International Access Code: 09/091 Technical Support 02 5441 5727 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard (Sales) 02 5441 7585 Website: support.euro.dell.com E-mail: dell_za_support@dell.com Gold Queue 011 709 7713 Technical Support 011 709 7710 Country Code: 27 Customer Care 011 709 7707 City Code: 11 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) 604 633 4810 Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Technical Support 902 100 130 City Code: 91 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Home and Small Business Corporate Sweden (Upplands Vasby) Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Website: support.euro.dell.com Technical Support for XPS portable computers only 0771 340 340 International Access Code: 00 Country Code: 46 City Code: 8 Technical Support for all other Dell products Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 Employee Purchase Program (EPP) Support 08 590 05 594 Sales 08 590 05 185 Website: support.euro.dell.com International Access Code: 00 E-mail: Tech_support_central_Europe@dell.com City Code: 22 Technical Support for XPS portable computers only 0848 33 88 57 Technical Support (Home and Small Business) for all other Dell products 0844 811 411 Technical Support (Corporate) 0844 822 844 Customer Care (Home and Small Business) 0848 802 202 Customer Care (Corporate) 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.com Country Code: 886 20 140 14 44 Technical Support Fax Switzerland (Geneva) Country Code: 41 0859005199 Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Care Corporate Sales toll-free: 00801 86 1011 toll-free: 00801 60 1256 toll-free:00801601250(option5) toll-free: 00801 651 227 Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 0060 07 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 0600 09 Country Code: 66 Customer Service (Penang, Malaysia) Trinidad/Tobago 604 633 4949 Corporate Sales toll-free: 1800 006 009 Transaction Sales toll-free: 1800 006 006 General Support 1-800-805-8035 Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) 0870 908 0500 Technical Support for XPS portable computers only 0870 366 4180 Technical Support (direct and general) for all other products 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts (500–5000 employees) Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government & Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860 456 Home and Small Business Fax Uruguay General Support U.S.A. (Austin, Texas) Automated Order-Status Service International Access Code: 011 AutoTech (portable and desktop computers) Country Code: 1 Hardware and Warranty Support (Dell TV, Printers, and Projectors) for Relationship customers 0870 907 4006 toll-free: 000-413-598-2521 toll-free: 1-800-433-9014 1-800-247-9362 toll-free1-877-459-7298 Consumer (Home and Home Office) Support for all other Dell products toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service and Support Employee Purchase Program (EPP) Customers toll-free: 1-877-Dellnet (1-877-335-5638) toll-free: 1-800-695-8133 Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) toll-free: 1-877-577-3355 Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210 Business Customer Service and Support toll-free:1-800-456-3355 Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Printers and Projectors Support toll-free: 1-877-459-7298 Public (government, education, and healthcare) Customer Service and Technical Support toll-free: 1-800-456-3355 Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490 Dell Sales toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 Fax toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or SpeechImpaired toll-free: 1-877-DELLTTY (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Your Monitor Setup Guide To view PDF files (files with an extension of .pdf), click the document title. To save PDF files (files with an extension of .pdf) to your hard drive, right-click the document title, click Save Target As in Microsoft® Internet Explorer or Save Link As in Netscape Navigator, and then specify a location on your hard drive to which you want to save the files. Setup Guide (.pdf) (approximate 27 MB) NOTE: PDF files require Adobe ® Acrobat ® Reader ®, which can be downloaded from the Adobe website at www.adobe.com. To view a PDF file, launch Acrobat Reader. Then click File®Open and select the PDF file. Back to Contents Page
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