Dell E2211h Monitor User's Guide User Manual En Us

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User Manual: Dell dell-e2211h Dell E2211H Monitor User's Guide

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Dell™ E2211H/E2311H monitor User's Guide
About Your Monitor
Setting Up the Monitor
Operating the Monitor
Troubleshooting
Appendix

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your monitor.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury or death.

Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft a n d Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices,
Inc. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the
ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.

Model E2211Hb/E2311Hf.
August 2010 Rev. A00

Back to Contents Page

About Your Monitor
Dell™ E2211H/E2311H monitor User's Guide
Package Contents
Product Features
Identifying Parts and Controls
Monitor Specifications
Plug and Play Capability
LCD Monitor Quality and Pixel Policy
Maintenance Guidelines

Package Contents
Your monitor ships with the components shown below. Ensure that you have received all the components and contact Dell if something is missing.
NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
NOTE: To set up with any other stand, please refer to the respective stand setup guide for setup instructions.

Monitor

Stand

Power Cable

VGA Cable

DVI Cable

Drivers and Documentation media
Quick Setup Guide
Product and Safety Information Guide

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Product Features
The Dell™ E2211H/E2311H flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD), and LED backlight. The monitor
features include:
■ E2211H: 54.52cm (21.5 inch) viewable area display (Measured diagonally). 1920 x 1080 resolution, plus full-screen support for lower resolutions.
■ E2311H: 58.42cm (23 inch) viewable area display (Measured diagonally). 1920 x 1080 resolution, plus full-screen support for lower resolutions.
■ Wide viewing angle to allow viewing from a sitting or standing position, or moving side-to-side.
■ Tilt adjustment capability.
■ Removable pedestal and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media includes an information file (INF), Image color Matching File (ICM), PowerNap software application and product
documentation.
■ Energy Saver feature for Energy Star compliance.
■ Security lock slot.
■ Asset Management Capability.
■ Capability to switch from wide aspect to standard aspect ratio while maintaining the image quality.
■ EPEAT Gold Rating.
■ Halogen Reduced.
■ Arsenic-free glass and Mercury-free panel.
■ Energy Gauge shows the energy level being consumed by the monitor in real time.
■ PowerNap Software included (comes in the CD shipped with the monitor).

Identifying Parts and Controls
Front View

Front View

Front panel controls

Label Description
1

Preset Modes (default, but configurable)

Brightness & Contrast (default, but configurable)

Exit

Power button (with power light indicator)

Back View

Back view

Back view with monitor stand

Label

Description

VESA mounting holes (100 mm x 100 mm behind attached VESA Plate)

Wall mount monitor using VESA-compatible wall mount kit (100 mm x 100 mm)

Use

Regulatory label

Lists the regulatory approvals.

Stand release button

Release stand from monitor.

Security lock slot

Secures monitor with security cable lock.

Dell Soundbar mounting brackets

Attaches the optional Dell Soundbar.

Barcode serial number label

Refer to this label if you need to contact Dell for technical support.

Cable management slot

Use to organize cables by placing them through the slot.

Side View

Right view

Bottom View

Bottom view

Label

Bottom view with monitor stand

Description

Use

AC power cord connector

Connect the power cable

DVI connector

Connect your computer DVI cable

VGA connector

Connect your computer VGA cable

Stand lock feature

To lock the Stand to the Monitor

Monitor Specifications
Flat Panel Specifications
Model

E2211H

E2311H

Screen type

Active matrix - TFT LCD

Panel type

Screen dimensions

21.5 inches (21.5-inch viewable image size)

23 inches (23-inch viewable image size)

Preset display area:

476.64 (H) X 268.14 (V) mm

509.76 (H) X 286.74 (V) mm

Horizontal

476.64 mm (18.77 inches)

509.76 mm (20.07 inches)

Vertical

268.14 mm (10.56 inches)

286.74 mm (11.29 inches)

Pixel pitch

0.248 mm

0.265 mm

Viewing angle

160° (vertical) typ, 170° (horizontal) typ

Luminance output

250 cd/m ²(typ)

Contrast ratio

1000 to 1 (typ)

Faceplate coating

Antiglare with hard-coating 3H

Backlight

LED edgelight system

Response Time

5 ms typical

Color depth

16.7 million colors

Color gamut (Typical)

81%*

81%**

*[E2211H] color gamut (typical) is based on CIE1976 (81%) and CIE1931 (68%) test standards.
** [E2311H] color gamut (typical) is based on CIE1976 (81%) and CIE1931 (68%) test standards.

Resolution Specifications
Model
Horizontal scan range

E2211H

E2311H

30 kHz to 83 kHz (automatic)

Vertical scan range

56 Hz to 75 Hz (automatic)

Maximum resolution

1920 x 1080 at 60 Hz

Video Supported Modes
Model

E2211H

Video display capabilities (DVI playback)

480p, 480i, 576p, 576i, 720p, 1080p and 1080i 480p, 480i, 576p, 576i, 720p, 1080p and 1080i

E2311H

Preset Display Modes
Horizontal Frequency
(kHz)

Vertical Frequency
(Hz)

Pixel Clock
(MHz)

Sync Polarity
(Horizontal/Vertical)

720 x 400

31.5

70.0

28.3

-/+

640 x 480

31.5

60.0

25.2

-/-

640 x 480

37.5

75.0

31.5

-/-

800 x 600

37.9

60.0

40.0

+/+

800 x 600

46.9

75.0

49.5

+/+

1024 x 768

48.4

60.0

65.0

-/-

1024 x 768

60.0

75.0

78.8

+/+

1152 x 864

67.5

75.0

108.0

+/+

1280 x 1024

64.0

60.0

108.0

+/+

1280 x 1024

80.0

75.0

135.0

+/+

1920 x 1080

67.5

60.0

148.5

+/+

Display Mode

Electrical Specifications
Model

E2211H/E2311H

Video input signals

Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance
Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm input
impedance

Synchronization input signals

Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG
(Composite SYNC on green)

AC input voltage/frequency/current

100 to 240 VAC/50 or 60 Hz + 3 Hz/1.5 A (Max.)

Inrush current

120V:30A (Max.)
240V:60A (Max.)

Physical Characteristics
Model

E2211H

Connector type

15-pin D-subminiature, blue connector; DVI- 15-pin D-subminiature, blue connector; DVI-D,
D, white connector
white connector

E2311H

Signal cable type

Digital: Detachable, DVI-D, Solid pins,
shipped detached from the monitor

Digital: Detachable, DVI-D, Solid pins, shipped
detached from the monitor

Analog: Detachable, D-Sub, 15 pins,
shipped attached to the monitor

Analog: Detachable, D-Sub, 15 pins, shipped
attached to the monitor

Height

380.4 mm (14.98 inches)

402.59 mm (15.85 inches)

Width

514.8 mm (20.27 inches)

547.97 mm (21.57 inches)

Depth

158.9 mm (6.25 inches)

163.86 mm (6.45 inches)

Height

306.3 mm (12.06 inches)

325.07 mm (12.80 inches)

Width

514.8 mm (20.27 inches)

547.97 mm (21.57 inches)

Depth

61.5 mm (2.42 inches)

Height

296.8 mm (11.68 inches)

310.39 mm (12.22 inches)

Width

258.9 mm (10.09 inches)

265.86 mm (10.47 inches)

Depth

158.9 mm (6.25 inches)

163.86 mm (6.45 inches)

Weight with packaging

5.30 kg (11.68 lb)

5.81 kg (12.81 lb)

Weight with stand assembly and cables

4.24 kg (9.34 lb)

4.70 kg (10.36 lb)

Weight without stand assembly
(For wall mount or VESA mount considerations - no
cables)

2.98 kg (6.56 lb)

3.36 kg (7.41 lb)

Weight of stand assembly

0.97 kg (2.14 lb)

1.05 kg (2.31 lb)

Dimensions (with stand)

Dimensions (without stand)

Stand dimensions

Weight

Environmental Characteristics
Model

E2211H

E2311H

Operating

0 °C to 40 °C

Non-operating

Storage: -20 °C to 60 °C (-4 °F to 140 °F)
Shipping: -20 °C to 60 °C (-4 °F to 140 °F)

Operating

10% to 80% (non-condensing)

Non-operating

Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90% (non-condensing)

Operating

4,850 m (15,902 ft) max

Non-operating

12,192 m (40,000 ft) max

Thermal dissipation

95.54 BTU/hour (maximum)
68.24 BTU/hour (typical)

102.36 BTU/hour (maximum)
81.89 BTU/hour (typical)

Temperature

Humidity

Altitude

Power Management Modes

If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is
referred to as Power Save Mode*. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power saving feature:
E2211H
VESA Modes

Horizontal Sync

Vertical Sync

Video

Power Indicator

Power Consumption

Normal operation
Active-off mode
Switch off

Active
Inactive
-

Active
Blanked
-

Blue
Amber
Off

20 W (typical)/28 W (maximum)
Less than 1.0 W
Less than 0.5 W

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Appendix
Dell™ E2211H/E2311H monitor User's Guide
Safety Instructions
FCC Notice (U.S. Only) and Other Regulatory Information
Contacting Dell

WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.

FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at: http://www.dell.com/regulatory_compliance.

Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1.

Visit support.dell.com.

Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.

Click Contact Us on the left side of the page.

Select the appropriate service or support link based on your need.

Choose the method of contacting Dell that is convenient for you.

Back to Contents Page

Help on PowerNap Installation
To install PowerNap succesfully, follow these steps:1. Check Operating System Requirements

Windows XP, Windows Vista®, Windows® 7

2. Install Entech API

Install

3. Install PowerNap Software

Install

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Setting Up Your Monitor
Dell™ E2211H/E2311H monitor

If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920 X 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions.

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Setting Up Your Monitor
Dell™ E2211H/E2311H monitor

If you have non Dell™ desktop, portable computer, or graphic card
In Windows XP:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920 X 1080 again.
In Windows Vista® or Windows® 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Click Advanced Settings.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920 X 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact the manufacturer of your computer or consider purchasing a graphics adapter that will
support the video resolution of 1920 x 1080.

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Operating the Monitor
Dell™ E2211H/E2311H monitor User's Guide
Using the Front Panel Controls
Using the On-Screen Display (OSD) Menu
PowerNap Software
Setting the Maximum Resolution
Using the Dell Soundbar (Optional)
Using the Tilt

Using the Front Panel Controls
Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,
an OSD shows the numeric values of the characteristics as they change.

The following table describes the front panel buttons:

Front panel Button
1

Description
Use this button to choose from a list of preset color modes.

Shortcut key/ Preset
Modes
2

Use this button to directly access the "Brightness/Contrast" menu.

Shortcut key /
Brightness/Contrast

Use the MENU button to launch the on-screen display (OSD) and select the OSD Menu. See
Accessing the Menu System.

Menu
4

Use this button to go back to the main menu or exit the OSD main menu.

Exit

Use the Power button to turn the monitor on and off.
The Blue LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power

Power
(with power light
indicator)

save mode.

Using the On-Screen Display (OSD) Menu

Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1.

Press the MENU button to launch the OSD menu and display the main menu.

Main Menu for Analog (VGA) Input

or
Main Menu for Digital (DVI-D) Input

NOTE: AUTO ADJUST is only available when you use the analog (VGA) connector.
2.

Press the
and
buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the
following table for a complete list of all the options available for the monitor.

Press the

Press

Press the

Icon

button once to activate the highlighted option.

and

buttons to select the desired parameter.

to enter the slide bar and then use the

button, according to the indicators on the menu, to make your changes.

button once to return to the main menu to select another option or press the

button two or three times to exit from the OSD menu.

Menu and Submenus

Description

Energy Gauge

This meter shows the energy level being consumed by the monitor in r
consuming low energy level. When the energy consumed increases, th

Brightness/Contrast

Use this menu to activate Brightness/Contrast adjustment.

Brightness

Brightness adjusts the luminance of the backlight.
Press the

button to increase brightness and Press the

NOTE: Brightness control will be greyed out during "Screen dim" in Po
Contrast

Adjust Brightness first, and then adjust Contrast only if further adjustm
Press the
button to increase contrast and
The Contrast function adjusts the degree of difference between darkn

AUTO ADJUST

Even though your computer recognizes your monitor on startup, the Au
with your particular setup.

Auto Adjustment allows the monitor to self-adjust to the incoming vide
your monitor by using the Pixel Clock and Phase controls under Display

The following dialog appears on a black screen as the monitor automat

NOTE: In most cases, Auto Adjust produces the best image for your c

NOTE: AUTO ADJUST option is only available when you are using the a
INPUT SOURCE

Use the INPUT SOURCE menu to select between different video signals

Auto Select

Select Auto Select to scan for available input signals.

VGA

Select VGA input when you are using the analog (VGA) connector. Pres

DVI-D

Select DVI-D input when you are using the Digital (DVI) connector. Pre

Color Settings

Use the Color Settings to adjust the color setting mode and color temp
There are different color setting sub-menus for VGA/DVI

Input Color Format

Allows you to set the video input mode to.

RGB: Select this option if your monitor is connected to a compute
DVI adapter.

Mode Selection

YPbPr: Select this option if your DVD player supports only YPbPr

Allows you to set the display mode to:
l

Graphics: Select this mode if your monitor is connected to your c

Video: Select this mode if your monitor is connected to a DVD pla

NOTE: Depending upon the Display Mode you select the Preset Modes
Preset Mode

When you select Graphics, you can choose Standard, Multimedia, Ga
l

Standard: Loads the monitor's default color settings. This is the

Multimedia: Loads color settings ideal for multimedia application

Game: Loads color settings ideal for most gaming applications.

Warm: Increase the color temperature. The screen appears war

Cool: Decreases the color temperature. The screen appears coo

Custom (R, G, B): Allows you to manually adjust the color settin
and Blue values and create your own preset color mode.

When you select Video, you can choose Movie, Game, Sports,
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Hue

Movie: Loads color settings ideal for movies. This is the default
Game: Loads color settings ideal for game.
Sports: Loads color settings ideal for sports.
Nature: Loads color settings ideal for nature.

This feature can shift color of video image to green or purple. This is u
adjust the hue from '0' to '100' .

Press

to increase the green shade of the video image

Press

to increase the purple shade of the video image

NOTE: Hue adjustment is available only for video input.
Saturation

This feature can adjust the color saturation of the video image. Use
Press

to increase the monochrome appearance of the video image

Press
to increase the colorful appearance of the video image
NOTE: Saturation adjustment is available only for video input.
Reset Color Settings

Resets your monitor's color settings to the factory defaults.

DISPLAY SETTINGS

Use the Display Settings to adjust image.

Display Setting submenu for VGA input

Display Setting submenu for DVI-D input

Wide Mode
Horizontal Position

Vertical Position

Sharpness
Pixel Clock

Adjust the image ratio as 4:3 or full screen.

Use the
and
buttons to adjust image left and right. Minimum is
NOTE: When using a DVI source, the Horizontal Position setting is not

Use the
and
buttons to adjust image up and down. Minimum is
NOTE: When using a DVI source, the Vertical Position setting is not av
This feature can make the image look sharper or softer. Use

The Phase and Pixel Clock adjustments allow you to adjust your monito

Use the
Phase

and

buttons to adjust for best image quality.

If satisfactory results are not obtained using the Phase adjustment, us
(fine), again.

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Setting Up Your Monitor
Dell™ E2211H/E2311H monitor

Setting the display resolution to 1920 X 1080 (maximum)
For maximum display performance while using the Microsoft Windows operating systems, set the display resolution to 1920 X 1080 pixels by performing the
following steps:
In Windows XP:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1920 X 1080.
4. Click OK.
In Windows Vista® or Windows® 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1920 X 1080.
4. Click OK.
If you do not see 1920 X 1080 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
1: If you have a Dell™ desktop or a Dell™ portable computer with internet access.
2: If you have non Dell™ desktop, portable computer, or graphic card.

Back to Contents Page

Dell™ E2211H/E2311H monitor
User Guide
Setting the display resolution to 1920 X 1080 (maximum)
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft a n d Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices,
Inc. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the
ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.

Model E2211Hb/E2311Hf.
August 2010 Rev. A00

Back to Contents Page

Setting Up the Monitor
Dell™ E2211H/E2311H monitor User's Guide
Attaching the Stand
Connecting the Monitor
Organizing the Cables
Attaching the Soundbar (Optional)
Removing the Stand
Wall Mounting (Optional)

Attaching the Stand
NOTE: The stand is detached from monitor when it is shipped from the factory.
NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up
instructions.

To attach the monitor stand:
1.
2.
3.

Remove the cover and place the monitor on it.
Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.
Press the stand till it snaps into its place.

Connecting Your Monitor
WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions.
To connect your monitor to the computer:
1.
2.

Turn off your computer and disconnect the power cable.
Connect either the white (digital DVI-D) or the blue (analog VGA) display connector cable to the corresponding video port on the back of your
computer. Do not connect both cables on the same computer. Use both the cables only when they are connected to two different computers with
appropriate video systems.

Connecting the White DVI Cable

Connecting the Blue VGA Cable

CAUTION: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.

Organizing the Cables

After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot
to organize all cables as shown above.

Attaching the Soundbar (Optional)

CAUTION: Do not use with any device other than the Dell Soundbar.
To attach the Soundbar:
1.

Working from the back of the monitor, attach the Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.

Slide the Soundbar to the left until it snaps into place.

Connect the Soundbar with the DC power connector.

Insert the mini stereo plug from the back of the Soundbar into the computer's audio output jack.

Removing the Stand
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a clean surface.
NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up
instructions.
To remove the stand:

To remove the stand:
1.
2.
3.

Place the monitor on a flat surface.
Press and hold the Stand release button.
Lift the stand up and away from the monitor.

Wall Mounting (Optional)

(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible base mounting kit.

1.
2.
3.
4.
5.

Place the monitor panel on a soft cloth or cushion on stable flat table.
Remove the stand.
Use a screwdriver to remove the four screws securing the plastic cover.
Attach the mounting bracket from the wall mounting kit to the LCD.
Mount the LCD on the wall by following the instructions that came with the base mounting kit.

NOTE: For use only with UL Listed Wall Mount Bracket with minimum weight/load bearing capacity of 3.10 kg.

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Troubleshooting
Dell™ E2211H/E2311H monitor User's Guide
Troubleshooting Your Monitor
Built-in Diagnostics
Common Problems
Product Specific Problems
Dell Soundbar Problems
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions

Troubleshooting Your Monitor
Self-Test Feature Check
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1.
2.
3.

Turn off both your computer and the monitor.
Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue
connector) cables from the back of computer.
Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll
through the screen.

4.
5.

This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode
after 15 minutes if left at this state.
Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.

Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

To run the built-in diagnostics:
1.
2.
3.
4.
5.
6.
7.

Ensure that the screen is clean (no dust particles on the surface of the screen).
Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.
Carefully inspect the screen for abnormalities.
Press the Button 4 on the front panel again. The color of the screen changes to red.
Inspect the display for any abnormalities.
Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.

The test is complete when the white screen appears. To exit, press the Button 4 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
No Video/Power LED off

What You Experience
No picture

l
l
l
l

No Video/Power LED on

No picture or no brightness

l
l
l
l
l

Poor Focus

Picture is fuzzy, blurry, or
ghosting

l
l
l
l
l

Shaky/Jittery Video

Wavy picture or fine movement

l
l
l
l
l

Missing Pixels

LCD screen has spots

l
l
l

Stuck-on Pixels

LCD screen has bright spots

l
l
l

Brightness Problems

Picture too dim or too bright

l
l
l

Geometric Distortion

Screen not centered correctly

l
l
l

Possible Solutions
Ensure that the video cable connecting the monitor and the computer is properly
connected and secure.
Verify that the power outlet is functioning properly using any other electrical equipment.
Ensure that the power button is depressed fully.
Ensure that the correct input source is selected via the Input Source Select button.
Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Ensure that the correct input source is selected via the Input Source Select button.
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ratio (16:9).
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:
support.dell.com.
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:
support.dell.com.
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust Horizontal Position & Vertical Position controls via OSD.

NOTE: When using DVI-D input, the positioning adjustments are not available.
Horizontal/Vertical Lines

Screen has one or more lines

l
l
l
l
l
l

Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test
mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.

NOTE: When using DVI-D input, the Pixel Clock and Phase adjustments are not available.
Synchronization Problems

Screen is scrambled or appears
torn

l
l
l
l
l
l

Safety Related Issues

Intermittent Problems

Visible signs of smoke or
sparks

Monitor malfunctions on & off

l
l

Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears in
self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Do not perform any troubleshooting steps.
Contact Dell immediately.
Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in
self-test mode.

Missing Color

Picture missing color

l
l
l

Wrong Color

Picture color not good

l
l
l
l

Image retention from a static Faint shadow from the static
image left on the monitor for a image displayed appears on
long period of time
the screen

l
l

Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
Check for bent or broken pins in the video cable connector.
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics.
Use the Power Management feature to turn off the monitor at all times when not in use
(for more information, see Power Management Modes).
Alternatively, use a dynamically changing screensaver.

Product Specific Problems
Specific Symptoms
Screen image is too small

Possible Solutions
Check the Scaling Ratio setting in Image Setting OSD
Reset the monitor to Factory Settings.

Cannot adjust the monitor with OSD does not appear on the
the buttons on the front panel screen

Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.

No Input Signal when user
controls are pressed

No picture, the LED light is
green. When you press "+", "-"
or "Menu" key, the message
"No S-Video input signal", or
"No Composite input signal", or
"No Component input signal"
appears

Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check to make sure Video Source to S-Video, Composite or Component is powered and
playing video media.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
Reset the computer or video player.

The picture cannot fill the
height or width of the screen

The picture does not fill the
entire screen.

What You Experience
Image is centered on screen,
but does not fill entire viewing
area

l
l
l

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics.

NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.

Dell™ Soundbar Problems
Common Symptoms
No Sound

What You Experience
No power to Soundbar - the
power indicator is off

l
l

No Sound

Soundbar has power - power
indicator is on

l
l
l
l
l
l

Distorted Sound

Computer's sound card is used
as the audio source

l
l
l
l
l
l
l
l

Distorted Sound

Other audio source is used

l
l
l
l
l

Unbalanced Sound Output

Sound from only one side of
Soundbar

l
l
l
l
l
l

Low Volume

Volume is too low

l
l
l
l
l

Possible Solutions
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (Blue LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
Clean and reseat the audio line-in plug.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).

Back to Contents Page

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