Dell S2830dn Printer Smart User Guide Manual User's En Us

User Manual: Dell dell-s2830dn-printer Dell S2830dn Smart Printer User Guide

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Dell Printer S2830dn

User's Guide

May 2016
Trademarks
Information in this document is subject to change without notice.
© 2016 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation; AirPrint,
the AirPrint logo, Mac, and the Mac logo are trademarks of Apple, Inc.; Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service
marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited. Google Cloud Print is a trademark of Google Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.

Contents

Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5

Learning about the printer........................................................................... 7
Finding information about the printer.............................................................................................................7
Selecting a location for the printer..................................................................................................................8
Printer conﬁgurations......................................................................................................................................... 9
Using the control panel.................................................................................................................................... 10
Understanding the status of the sleep button and indicator light..........................................................11
Accessing the Embedded Web Server.........................................................................................................12

Additional printer setup..............................................................................13
Installing internal options................................................................................................................................. 13
Installing hardware options............................................................................................................................. 16
Attaching cables................................................................................................................................................. 17
Setting up the printer software....................................................................................................................... 18
Networking...........................................................................................................................................................19
Verifying printer setup......................................................................................................................................22

Loading paper and specialty media......................................................... 23
Setting the paper size and type.................................................................................................................... 23
Conﬁguring Universal paper settings.......................................................................................................... 23
Using the standard bin and paper stop.......................................................................................................23
Loading trays...................................................................................................................................................... 24
Loading the multipurpose feeder................................................................................................................. 28
Linking and unlinking trays............................................................................................................................. 32

Paper and specialty media guide............................................................. 34
Paper guidelines................................................................................................................................................ 34
Using specialty media...................................................................................................................................... 37
Storing paper......................................................................................................................................................39
Supported paper sizes, types, and weights............................................................................................... 39

Printing.........................................................................................................42
Printing a document..........................................................................................................................................42

Contents

Printing from a mobile device........................................................................................................................ 43
Printing information pages..............................................................................................................................44
Canceling a print job.........................................................................................................................................44

Understanding the printer menus............................................................45
Menus list.............................................................................................................................................................45
Paper menu.........................................................................................................................................................45
Reports menu..................................................................................................................................................... 54
Network/Ports menu.........................................................................................................................................55
Security menu.................................................................................................................................................... 64
Settings menu.....................................................................................................................................................67
Help menu............................................................................................................................................................81

Saving money and the environment........................................................82
Saving paper and toner................................................................................................................................... 82
Saving energy.................................................................................................................................................... 82
Recycling............................................................................................................................................................. 85

Securing the printer................................................................................... 86
Using the security lock feature......................................................................................................................86
Statement of Volatility...................................................................................................................................... 86
Erasing volatile memory.................................................................................................................................. 86
Erasing non‑volatile memory..........................................................................................................................87

Maintaining the printer.............................................................................. 88
Cleaning the printer..........................................................................................................................................88
Checking the status of parts and supplies on the printer control panel............................................ 88
Estimated number of remaining pages....................................................................................................... 88
Ordering supplies..............................................................................................................................................89
Storing supplies................................................................................................................................................. 89
Replacing supplies............................................................................................................................................ 89
Moving the printer.............................................................................................................................................93

Managing the printer................................................................................. 95
Accessing the remote control panel............................................................................................................ 95
Viewing reports..................................................................................................................................................95
Conﬁguring supply notiﬁcations from the Embedded Web Server..................................................... 95
Copying printer settings to other printers.................................................................................................. 96

Contents

Restoring factory default settings................................................................................................................. 97
Creating a printer control panel PIN.............................................................................................................97

Clearing jams.............................................................................................. 98
Avoiding jams.....................................................................................................................................................98
Identifying jam locations..................................................................................................................................99
Paper jam in the front door........................................................................................................................... 100
Paper jam in the rear door............................................................................................................................ 102
Paper jam in the standard bin.......................................................................................................................103
Paper jam in the duplex unit......................................................................................................................... 104
Paper jam in trays............................................................................................................................................ 105
Paper jam in the multipurpose feeder........................................................................................................105

Troubleshooting........................................................................................ 107
Understanding the printer messages......................................................................................................... 107
Solving printer problems.................................................................................................................................115
Solving print problems................................................................................................................................... 122
Embedded Web Server does not open..................................................................................................... 144
Contacting technical support........................................................................................................................145

Appendix.................................................................................................... 146
Index........................................................................................................... 148

Safety information

Safety information
Conventions
Note: A note identiﬁes information that could help you.
Warning: A warning identiﬁes something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer
performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous
radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer before moving it.
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on
the right side of the tray toward the front of the tray until it clicks into place.

Safety information

• Use the handholds located on both sides of the printer to lift it.
• Make sure your ﬁngers are not under the printer when you set it down.
• Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.
This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cords. Do not subject the power cords to abrasion or stress. Do not pinch the power cords between
objects such as the shelving system and any brackets. If any of these things happen, a risk of ﬁre or
electrical shock results. Inspect the power cords regularly for signs of such problems. Remove the power
cords from the electrical outlet before inspecting them.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections,
such as the fax feature, power cord, or telephone, during a lightning storm.
SAVE THESE INSTRUCTIONS.

Learning about the printer

Learning about the printer
Finding information about the printer
What are you looking for?

Find it here

Help to set up and use the printer:

•
•
•
•
•
•
•

Accessing printer reports
Accessing the Embedded Web Server
Installing optional accessories
Dell instructional videos
Finding the service tag
Routine printer maintenance
Troubleshooting

Initial setup instructions:

• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:

•
•
•
•
•
•
•
•

Scan the Quick Response (QR) code to view product
documents.

Selecting and storing paper and specialty media
Loading paper
Conﬁguring printer settings

Setup documentation—The setup documentation
came with the printer.

User's Guide and Quick Reference Guide—The
guides are available on the Software CD.
For more information, go to
www.dell.com/support/manuals.

Viewing and printing documents and photos
Setting up and using the printer software
Conﬁguring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems

Help using the printer software

Help for Microsoft® Windows® or Macintosh
operating systems—Open a printer software program
or application, and then click Help.
Click

to view context‑sensitive information.

Notes:

• Help is automatically installed with the printer
software.

• The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.

Learning about the printer

What are you looking for?

Find it here

The latest supplemental information, updates, and technical www.dell.com/support/printers
support:
Notes:
• Documentation
• Support contact information for your country or
• Driver downloads
region is found on the support Web site.
• Product upgrades
• Documentation came with the printer and is
• Service call and repair information
available on the Software CD.
• Order status
Have the following information ready when you
• Live chat support
contact technical support:

• E‑mail support
• Voice support

• Service tag
• Express service code
Note: The service tag and express service code
appear on labels on the printer.

• Software and Drivers—Certiﬁed drivers for your printer

Software CD

and installers for Dell printer software

• Readme ﬁles—Last‑minute technical changes, or
advanced technical reference materials for experienced
users or technicians

• Supplies and accessories for your printer
• Replacement cartridges

www.dell.com/printers

• Safety information for preparing to operate your printer
• Regulatory information
• Warranty information

Product Information Guide

You can purchase printer supplies online, by
telephone, or in select retail stores.

Notes:

• The Product Information Guide may not be
available in your country or region.

• Documentation came with the printer and is
available on the Software CD.

Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any hardware options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.

• Provide a ﬂat, sturdy, and stable surface.

Learning about the printer

• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airﬂow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid ﬂuctuations.
Ambient temperature 16 to 32°C (60 to 90°F)
Storage temperature ‑20 to 40°C (‑4 to 104°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

Right side 110 mm (4.33 in.)

Front

305 mm (12 in.)

Left side

65 mm (2.56 in.)

Rear

100 mm (3.94 in.)

Top

305 mm (12 in.)

Printer conﬁgurations
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can conﬁgure your printer by adding one optional 550‑sheet tray or two optional 250‑sheet trays. For more
information, see “Installing optional trays” on page 16.

Learning about the printer

Printer control panel

Paper stop

Standard bin

Front door release button

Controller board access door

Standard 250‑sheet tray

Optional 250‑ or 550‑sheet tray

100‑sheet multipurpose feeder

Front door

Using the control panel

Learning about the printer

Use the

Display

View the printer status and messages.
Set up and operate the printer.

Left arrow button

Scroll to the left.

Select button

Select menu options.
Save settings.

Up arrow button

Scroll up.

Right arrow button

Scroll to the right.

Keypad

Enter numbers, letters, or symbols.

Sleep button

Enable Sleep mode or Hibernate mode.
The following actions wake the printer from Sleep mode:

• Pressing any hard button
• Sending a print job from the computer
• Performing a power‑on reset using the main power switch
The following actions wake the printer from Hibernate mode:

• Pressing the Sleep button until the printer wakes
• Performing a power‑on reset using the main power switch
8

Stop or cancel button Stop all printer activities.

Back button

Return to the previous screen.

Down arrow button

Scroll down.

Home button

Go to the home screen.

Indicator light

Check the status of the printer.

Understanding the status of the sleep button and
indicator light
Indicator light

Printer status

Off

The printer is off or in Hibernate mode.

Blinking green

The printer is warming up, processing data, or printing.

Solid green

The printer is on, but idle.

Blinking red

The printer requires user intervention.

Sleep button light

Printer status

Off

The printer is off, idle or in Ready state.

Solid yellow

The printer is in Sleep mode.

Blinking yellow

The printer is entering or waking from Hibernate mode.

Learning about the printer

Sleep button light

Printer status

Blinking yellow for 0.1 second, then goes The printer is in Hibernate mode.
completely off for 1.9 seconds in a slow,
pulsing pattern

Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely conﬁgure printer settings
even when you are not physically near the printer.

1 Obtain the printer IP address:
• From the printer control panel home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then ﬁnding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

2 Open a Web browser, and then type the printer IP address in the address ﬁeld.
3 Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.

Additional printer setup

Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.

Available internal options
• Flash memory
– Fonts

Accessing the controller board
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.

1 Open the controller board access door.

2 Locate the memory card connector.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic
components or connectors.

Additional printer setup

Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.

1 Access the controller board.
For more information, see “Accessing the controller board” on page 13.

2 Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

Additional printer setup

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.

4 Push the card ﬁrmly into place as shown in the illustration.

Additional printer setup

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be ﬂush against the controller
board.

5 Close the controller board access door.
Note: When the printer software and any hardware options are installed, it may be necessary to manually
add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 19.

Installing hardware options
Installing optional trays
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.

1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.

2 Unpack the tray, and then remove any packing material.
3 Remove the tray from the base.

4 Remove any packing material from inside the tray.
5 Insert the tray into the base.
6 Place the tray near the printer.

Additional printer setup

7 Align the printer with the tray, and then slowly lower the printer into place.

8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the
printer.

Note: When the printer software and any hardware options are installed, it may be necessary to manually
add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 19.

Attaching cables
Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable.
Make sure to match the following:

• The USB symbol on the cable with the USB symbol on the printer
• The appropriate parallel cable with the parallel port
• The appropriate Ethernet cable with the Ethernet port

Additional printer setup

Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area
shown while actively printing. Loss of data or a malfunction can occur.

Use the

USB port

Attach an optional wireless network adapter.

USB printer port

Connect the printer to a computer.

Ethernet port

Connect the printer to a network.

Parallel port

Connect the printer to a computer.

Power switch

Turn on or turn off the printer.

Printer power cord socket Connect the printer to an electrical outlet.

Security slot

Attach a lock that will secure the printer in place.

Setting up the printer software
Installing the printer
1 Obtain a copy of the software installer package.
2 Run the installer, and then follow the instructions on the computer screen.
3 For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.

Additional printer setup

Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
3 Navigate to the Conﬁguration tab, and then select Update Now ‑ Ask Printer.
4 Apply the changes.

For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.

Networking
Notes:

• Purchase a wireless network adapter before setting up the printer on a wireless network. To install the
wireless network adapter, see the instruction sheet that came with the adapter.

• A Service Set Identiﬁer (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP),
Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.

Preparing to set up the printer on an Ethernet network
To conﬁgure your printer to connect to an Ethernet network, organize the following information before you
begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing
the printer.

•
•
•
•

A valid, unique IP address for the printer to use on the network
The network gateway
The network mask
A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can
choose to use the default printer nickname, or assign a name that is easier for you to remember.

You will need an Ethernet cable to connect the printer to the network and an available port where the printer
can physically connect to the network. Use a new network cable when possible to avoid potential problems
caused by a damaged cable.

Additional printer setup

Preparing to set up the printer on a wireless network
Notes:

• Make sure your wireless network adapter is installed in your printer and working properly. For more
information, see the instruction sheet that came with the wireless network adapter.

• Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:

• SSID—The SSID is also referred to as the network name.
• Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
• Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if
you are not sure which channel to select.

• Security Method—There are four basic options for Security Method:
– WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the
key currently in use on the network by selecting the default WEP transmit key.

– WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must
be set for the same type on the router and on the printer, or the printer will not be able to communicate
on the network.

– 802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:

•
•
•
•

Authentication type
Inner authentication type
802.1X user name and password
Certiﬁcates

– No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: We do not recommend using an unsecured wireless network.
Notes:

– If you do not know the SSID of the network that your computer is connected to, then launch the wireless
utility of the computer network adapter, and then look for the network name. If you cannot ﬁnd the SSID
or the security information for your network, then see the documentation that came with the access
point, or contact your system support person.

– To ﬁnd the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation
that came with the access point, see the Embedded Web Server associated with the access point, or
consult your system support person.

Additional printer setup

Connecting the printer to a wireless network using Wi‑Fi Protected Setup
Before connecting the printer to a wireless network, make sure that:

• The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certiﬁed or WPS‑compatible. For more
information, see the documentation that came with your access point.

• A wireless network adapter is installed on your printer and is working properly. For more information, see
the instruction sheet that came with the adapter.

Using the Push Button Conﬁguration Method
1 From the control panel, navigate to:
> Settings >

> Networks/Ports >

> Wireless Connection Setup >

> Network [x] >

> Network [x] Setup >

> Wi‑Fi Protected Setup >

> Wireless

> Start Push Button Method

2 Follow the instructions on the printer display.
Using the Personal Identiﬁcation Number (PIN) Method
1 From the control panel, navigate to:
> Settings >
>

> Networks/Ports >

> Wireless Connection Setup >

> Network [x] >

> Network [x] Setup >

> Wi‑Fi Protected Setup >

> Wireless

> Start PIN Method >

2 Copy the eight‑digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address ﬁeld.
Notes:

• The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are accessing a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access
point.

5 Enter the eight‑digit PIN, and then save the setting.

Connecting the printer to a wireless network using the Embedded Web
Server
Before you begin, make sure that:

• Your printer is connected temporarily to an Ethernet network.
• A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with your wireless network adapter.

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.
Notes:

• View the printer IP address on the printer control panel. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.

Additional printer setup

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Wireless.
3 Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID.

4 Click Submit.
5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least ﬁve seconds, and then
turn the printer back on.

6 To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.

Verifying printer setup
Printing a menu settings page
Print a menu settings page to view the current menu settings and to verify if the printer options are installed
correctly.
From the printer control panel, navigate to:
> Settings > Reports >

> Menu Settings Page >

Note: If you have not changed any menu settings, then the menu settings page lists all the factory default
settings. Settings saved from the menus replace the factory default settings as user default settings. A user
default setting remains in effect until you access the menu again, select another value, and save it.

Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This
page also provides important information that aids network printing conﬁguration.

1 From the printer control panel, navigate to:
> Settings > Reports >

> Network Setup Page >

Note: If an optional internal print server is installed, then Print Network [x] Setup Page appears.

2 Check the ﬁrst section of the network setup page, and conﬁrm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be
malfunctioning. Consult your system support person for a solution, and then print another network setup
page.

Loading paper and specialty media

Loading paper and specialty media
The selection and handling of paper and specialty media can affect how reliably documents print. For more
information, see “Avoiding jams” on page 98 and “Paper and specialty media guide” on page 34.

Setting the paper size and type
1 From the printer control panel, navigate to:
> Settings >

> Paper Menu >

> Paper Size/Type >

2 Press the up or down arrow button to select the tray or feeder, and then press
3 Press the up or down arrow button to select the paper size, and then press

.
.

4 Press the up or down arrow button to select the paper type, and then press

to change the settings.

Conﬁguring Universal paper settings
The Universal paper size is a user‑deﬁned setting that lets you print on paper sizes that are not preset in the
printer menus.
Notes:

• The smallest Universal paper size is 76 x 127 mm (3 x 5 inches), and is supported only from the
multipurpose feeder.

• The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper
sources.

1 From the control panel, navigate to:
> Settings >

> Paper Menu >

> Universal Setup >

> Units of Measure >

> select a

unit of measure >

2 Select Portrait Width or Portrait Height, and then press

3 Press the left or right arrow button to change the setting, and then press

Using the standard bin and paper stop
The standard bin holds up to 150 sheets of 75‑g/m2 (20‑lb) paper. It collects prints facedown. The standard bin
includes a paper stop that keeps paper from sliding out the front of the bin as it stacks.

Loading paper and specialty media

To open the paper stop, pull it so that it ﬂips forward.

Note: Close the paper stop when moving the printer to another location.

Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.

1 Pull out the tray completely.
Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may
cause a jam.

Loading paper and specialty media

2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.

3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading.

Notes:

• For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to
accommodate their length.

• If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide
tab toward the center of the tray to the A6‑size position.

• Make sure the width and length guides are aligned with the paper size indicators on the bottom of
the tray.

Loading paper and specialty media

4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.

5 Load the paper stack.

Notes:

• Load with the printable side facedown when using recycled or preprinted paper.
• Load prepunched paper with the holes on the top edge toward the front of the tray.

Loading paper and specialty media

• Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided
printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.

• Make sure the paper is below the maximum paper ﬁll indicator located on the side of the width guide.

6 Insert the tray.

7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper
loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.

Loading paper and specialty media

Loading the multipurpose feeder
Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card
stock, transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead.

1 Open the multipurpose feeder.

a Pull the multipurpose feeder extender.

b Pull the extender gently so that the multipurpose feeder is fully extended and open.

Loading paper and specialty media

2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.

3 Prepare the paper or specialty media for loading.
• Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.

• Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and
then fan them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.

• Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on
a level surface.

4 Load the paper or specialty media.

Loading paper and specialty media

Notes:

• Do not force paper or specialty media into the multipurpose feeder.
• Make sure the paper or specialty media is below the maximum paper ﬁll indicator located on the
paper guides. Overﬁlling may cause paper jams.

• Load paper, transparencies, and card stock with the recommended printable side faceup and the top
edge entering the printer ﬁrst. For more information on loading transparencies, see the packaging that
the transparencies came in.

Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against
the edge of the paper so that the last few sheets of paper remain in place.

Loading paper and specialty media

• Load letterhead faceup with the top edge entering the printer ﬁrst. For two‑sided (duplex) printing, load
letterhead facedown with the bottom edge entering the printer ﬁrst.

• Load envelopes with the ﬂap on the left side facedown.

Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives. These envelopes may severely damage the printer.

5 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or
specialty media loaded in the multipurpose feeder.

Loading paper and specialty media

Linking and unlinking trays
Linking and unlinking trays
1 Open a Web browser, and then type the printer IP address in the address ﬁeld.
Notes:

• View the printer IP address on the control panel in the TCP/IP section under the Network/Ports menu.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
3 Change the paper size and type settings for the trays you are linking.
• To link trays, make sure the paper size and type for the tray match that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4 Click Submit.
Note: You can also change the paper size and type settings using the control panel. For more information,
see “Setting the paper size and type” on page 23.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the
printer. The temperature of the fuser varies according to the speciﬁed paper type. Printing issues may occur
if settings are not properly conﬁgured.

Assigning a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address ﬁeld.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑deﬁned custom names.

4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >

> Paper Menu >

> Custom Types

2 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑deﬁned custom names.

Loading paper and specialty media

3 Press

Paper and specialty media guide

Paper and specialty media guide
Paper guidelines
Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample
of the paper or specialty media before buying large quantities.

Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these characteristics when
evaluating new paper stock.

Weight
The printer trays can automatically feed paper weights up to 90‑g/m2 (24‑lb) bond grain long paper. The
multipurpose feeder can automatically feed paper weights up to 163‑g/m2 (43‑lb) bond grain long paper. Paper
lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use
75‑g/m2 (20‑lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended
to use 90 g/m2 (24 lb) or heavier paper.
Note: Two‑sided printing is supported only for 60–90‑g/m2 (16–24‑lb) bond paper.

Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to
printing and can cause feeding problems.

Smoothness
Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If
paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100
and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield points produces the best print
quality.

Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes
that can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time to several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.

Grain direction
Grain refers to the alignment of the paper ﬁbers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended.

Paper and specialty media guide

Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality.
Paper containing ﬁbers such as cotton can negatively affect paper handling.

Unacceptable paper
The following paper types are not recommended for use with the printer:

• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper

• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) less than ±2.5 mm
(±0.10 inch), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms:

•
•
•
•
•

Coated papers (erasable bond), synthetic papers, thermal papers
Rough‑edged, rough or heavily textured surface papers, or curled papers
Recycled papers that fail EN12281:2002 (European)
Paper weighing less than 60 g/m2 (16 lb)
Multiple‑part forms or documents

Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:

• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.

• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are speciﬁcally designed for electrophotographic printing.

Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:

• Use grain long for 60 to 90 g/m2 (16 to 24 lb) weight paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to
withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that
are not affected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements;
latex inks might not. When in doubt, contact the paper supplier.

Paper and specialty media guide

Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without
melting or releasing hazardous emissions.

Using recycled paper and other office papers
Recycled office paper produced speciﬁcally for use in laser (electrophotographic) printers may be used in your
printer. However, no blanket statement can be made that all recycled paper will feed well.
Generally, the following property guidelines apply to recycled paper.

•
•
•
•
•
•
•
•

Amount of post-consumer waste (We test up to 100% post-consumer waste content.)
Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
Moisture content (Business papers should have low moisture: 4–5%.)
Bending resistance and proper stiffness means optimum feeding through the printer.
Thickness (impacts how much can be loaded into a tray)
Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper)
Surface friction (determines how easily sheets can be separated)
Grain and formation (impacts curling, which also inﬂuences the mechanics of how the paper behaves as it
moves through the printer)

• Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper affects the degree
of control over foreign matter. And while recycled papers are one good path to printing in an environmentally
responsible manner, they are not perfect. The energy required to de-ink and deal with additives such as
colorants and “glue” often generates more carbon emissions than does normal paper production. However,
using recycled papers enables better resource management overall.

Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:

•
•
•
•

Chemically treated papers used to make copies without carbon paper, also known as carbonless papers

•
•
•
•
•

Coated papers (erasable bond), synthetic papers, thermal papers

Preprinted papers with chemicals that may contaminate the printer
Preprinted papers that can be affected by the temperature in the printer fuser
Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (±
0.9 in.), such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with
a software application to successfully print on these forms.)
Rough-edged, rough or heavily textured surface papers or curled papers
Recycled papers that fail EN12281:2002 (European testing)
Paper weighing less than 60 g/m2 (16 lb)
Multiple part forms or documents

Paper and specialty media guide

Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content,
thickness, and texture, can signiﬁcantly impact print quality. Print samples on the card stock being considered
for use before buying large quantities.
When printing on card stock:

• Make sure the Paper Type is Card Stock.
• Select the appropriate Paper Texture setting.
• Be aware that preprinting, perforation, and creasing may signiﬁcantly affect the print quality and cause jams
or other paper handling problems.

• Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to
240°C (464°F) without releasing hazardous emissions.

• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting
introduces semi‑liquid and volatile components into the printer.

• Use grain short card stock when possible.

Tips on using envelopes
Print samples on the envelopes being considered for use before buying large quantities.

• Use envelopes designed speciﬁcally for laser printers. Check with the manufacturer or vendor to ensure
that the envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling
excessively, or releasing hazardous emissions.

• For best performance, use envelopes made from 90‑g/m2 (24‑lb bond) paper or 25% cotton. All‑cotton
envelopes must not exceed 70‑g/m2 (20‑lb bond) weight.

• Use only new envelopes from undamaged packages.
• To optimize performance and minimize jams, do not use envelopes that:
– Have excessive curl or twist
– Are stuck together or damaged in any way
– Have windows, holes, perforations, cutouts, or embossing
– Have metal clasps, string ties, or folding bars
– Have an interlocking design
– Have postage stamps attached
– Have any exposed adhesive when the ﬂap is in the sealed or closed position
– Have bent corners
– Have rough, cockle, or laid ﬁnishes
• Adjust the width guides to ﬁt the width of the envelopes.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal
envelopes.

Paper and specialty media guide

Tips on using labels
Print samples on the labels being considered for use before buying large quantities.
Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported.
When printing on labels:

• Use labels designed speciﬁcally for laser printers. Check with the manufacturer or vendor to verify that:
– The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling,
or releasing hazardous emissions.

– Label adhesives, face sheet (printable stock), and topcoats can withstand up to 172‑kPa (25‑psi) pressure
without delaminating, oozing around the edges, or releasing hazardous fumes.

• Do not use labels with slick backing material.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial
sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner
cartridge warranties.

• Do not use labels with exposed adhesive.
• Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the
label.

• Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive
should be at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could
void the warranty.

• If zone coating of the adhesive is not possible, then remove a 2‑mm (0.08‑inch) strip on the leading and
driver edge, and then use a non‑oozing adhesive.

• Portrait orientation is recommended, especially when printing bar codes.

Tips on using letterhead
•
•
•
•

Use letterhead designed speciﬁcally for laser printers.
Print samples on the letterhead being considered for use before buying large quantities.
Before loading letterhead, ﬂex, fan, and straighten the stack to prevent sheets from sticking together.
Page orientation is important when printing on letterhead. For information on how to load letterhead, see:

– “Loading trays” on page 24
– “Loading the multipurpose feeder” on page 28

Tips on using transparencies
• Print a test page on the transparencies being considered for use before buying large quantities.
• Feed transparencies from the standard tray, or the multipurpose feeder.
• Use transparencies designed speciﬁcally for laser printers. Transparencies must be able to withstand
temperatures up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper
menu, then transparencies can be printed at a temperature up to 195°C (383°F).

• Avoid getting ﬁngerprints on the transparencies to prevent print quality problems.
• Before loading transparencies, ﬂex, fan, and straighten the stack to prevent sheets from sticking together.

Paper and specialty media guide

Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:

• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.

•
•
•
•

Store paper in cartons, on a pallet or shelf, rather than on the ﬂoor.
Store individual packages on a ﬂat surface.
Do not store anything on top of individual paper packages.
Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and ﬂat.

Supported paper sizes, types, and weights
Supported paper sizes
Paper size

Standard tray

Optional 250‑ or
550‑sheet tray

Multipurpose feeder

Duplex mode

A4
210 x 297 mm (8.3 x 11.7 in.)
A5

148 x 210 mm (5.8 x 8.3 in.)
A6

105 x 148 mm (4.1 x 5.8 in.)
JIS B5

182 x 257 mm (7.2 x 10.1 in.)
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Executive

184 x 267 mm (7.3 x 10.5 in.)
Oﬁcio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
1

This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is speciﬁed by the software
application.
2

Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal
is supported in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.).
Universal is supported in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm
(11 in.). The smallest supported Universal size is supported only in the multipurpose feeder.

Paper and specialty media guide

Paper size

Standard tray

Optional 250‑ or
550‑sheet tray

Multipurpose feeder

Duplex mode

Folio
216 x 330 mm (8.5 x 13 in.)
Statement

140 x 216 mm (5.5 x 8.5 in.)
Universal1, 2
76.2 x 127 mm (3 x 5 in.) up to
216 x 356 mm (8.5 x 14 in.)
7 3/4 Envelope (Monarch)

98 x 191 mm (3.9 x 7.5 in.)
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
DL Envelope
110 x 220 mm (4.3 x 8.7 in.)
C5 Envelope
162 x 229 mm (6.4 x 9 in.)
B5 Envelope
176 x 250 mm (6.9 x 9.8 in.)
Other Envelope
229 x 356 mm (9 x 14 in.)
1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is speciﬁed by the software
application.
2

Supported paper types and weights
Notes:

• The standard tray supports 60–90‑g/m2 (16–24‑lb) paper weights.
• The optional tray supports 60–120‑g/m2 (16–32‑lb) paper weights.
• The multipurpose feeder supports 60–163‑g/m2 (16–43‑lb) paper weights.
Paper type

250‑ or 550‑sheet tray

Multipurpose feeder

Duplex mode

Plain paper
Card stock

Paper and specialty media guide

Paper type

250‑ or 550‑sheet tray

Multipurpose feeder

Duplex mode

Transparencies

Recycled

Glossy paper

Paper labels1
Vinyl labels
Bond2
Envelope

Rough envelope

Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper2
Rough/Cotton

Custom Type [x]
1

One‑sided paper labels designed for laser printers are supported for occasional use. Print only 20 or fewer pages
of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2

Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.

Printing

Printing
Printing a document
Printing from a computer
Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the
printer before sending the print job.

1 With a document open, click File > Print.
2 If necessary, adjust the settings.
3 Send the print job.

Printing held jobs
1 With a document open, select File > Print.
2 Select the printer, and then do the following:
• For Windows users, click Properties or Preferences, and then click Print and Hold.
• For Macintosh users, select Print and Hold.
3 Select the print job type.
4 If necessary, assign a user name.
5 Send the print job.
6 From the printer home screen, select Held Jobs.
Note: The Change Options setting is not available for the Held Jobs function.

7 Send the print job.

Adjusting toner darkness
Using the Embedded Web Server
1 Open a Web browser, and then type the IP address of the printer in the address ﬁeld.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the toner darkness, and then click Submit.

Printing

Using the printer control panel
1 From the printer control panel, navigate to:
> Settings >

> Print Settings >

2 Adjust the toner darkness, and then press

> Quality Menu >

> Toner Darkness

Printing from a mobile device
Note: Make sure that the printer and mobile device share the same wireless network. For information on
conﬁguring the wireless settings of your mobile device, see the documentation that came with the device.

Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certiﬁed printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.

1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select the printer.
3 Send the print job.

Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.

1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select the printer.
3 Send the print job.

Printing from a mobile device using AirPrint
AirPrintTM is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certiﬁed
printer.
Note: This application is supported only in some Apple devices.

1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select the printer.
4 Send the print job.

Printing

Printing from a mobile device using Dell Document Hub
1 From Google Play, download the Dell Document Hub application.

2 From the home screen of your mobile device, tap

3 Select the item to print.
4 Tap Print.

Printing information pages
Printing a font sample list
1 From the printer control panel, navigate to:
> Settings >

> Reports >

> Print Fonts

2 Press the up or down arrow button to select the font setting.
3 Press

Note: The PPDS fonts appear only when the PPDS data stream is activated.

Printing a directory list
From the control panel, navigate to:
> Settings > Reports >

> Print Directory >

Note: The Print Directory menu item appears only when an optional ﬂash memory card is installed.

Canceling a print job
Canceling a print job from the printer control panel
From the printer control panel, press

Canceling a print job from the computer
1 Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2 Select the print job to cancel.

Understanding the printer menus

Understanding the printer menus
Menus list
Paper Menu

Reports

Network/Ports

Default Source

Menu Settings Page

Active NIC

Paper Size/Type

Device Statistics

Standard Network2

Conﬁgure MP
Substitute Size

Network Setup Page1

Standard USB

Paper Texture

Print Fonts
Print Directory

Standard Parallel
SMTP Setup

Paper Weight

Print Demo

Paper Loading

Asset Report

Custom Types
Universal Setup

Event Log Summary

Security

Settings

Help

Conﬁdential Print

General Settings

Print All Guides

Security Audit Log
Set Date and Time

Print Settings

Print Quality
Printing Guide
Media Guide
Print Defects Guide
Menu Map
Information Guide
Connection Guide
Moving Guide
Supplies Guide

Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.

Depending on the printer setup, this menu item appears as Standard Network or Network [x].

Paper menu
Default Source menu
Use

Default Source
Tray [x]
Multipurpose Feeder
Manual Paper
Manual Envelope

Set a default paper source for all print jobs.
Notes:

• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Conﬁgure MP to Cassette for
Multipurpose Feeder to appear as a menu setting.

Understanding the printer menus

Paper Size/Type menu
Use

Tray [x] Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oﬁcio (Mexico)
Folio
Statement
Universal

Specify the paper size loaded in each tray.

Tray [x] Type
Plain Paper
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]

Specify the type of paper loaded in each tray.

Notes:

• Letter is the U.S. factory default setting. A4 is the international
factory default setting.

• The A6 paper size is supported only in Tray 1 and in the
multipurpose feeder.

Notes:

• Plain Paper is the factory default setting for Tray 1. Custom Type [x]
is the factory default setting for all other trays.

• If available, a user‑deﬁned name appears instead of Custom Type
[x].

• Use this menu to conﬁgure automatic tray linking.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus

Use

Multipurpose Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oﬁcio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope

Specify the paper size loaded in the multipurpose feeder.

Multipurpose Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]

Specify paper type loaded in the multipurpose feeder.

Notes:

• Letter is the U.S. factory default setting. A4 is the international
factory default setting.

• From the Paper menu, set Conﬁgure MP to Cassette for
Multipurpose Feeder Size to appear as a menu.

• The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.

Notes:

• Plain Paper is the factory default setting.
• From the Paper menu, set Conﬁgure MP to Cassette for
Multipurpose Feeder Type to appear as a menu.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus

Use

Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oﬁcio (Mexico)
Folio
Statement
Universal

Specify the paper size being manually loaded.

Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]

Specify the paper type being manually loaded.

Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope

Specify the envelope size being manually loaded.

Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]

Specify the envelope type being manually loaded.

Note: Letter is the U.S. factory default setting. A4 is the international
factory default setting.

Notes:

• Plain Paper is the factory default setting.
• From the Paper menu, set Conﬁgure MP to Manual for Manual
Paper Type to appear as a menu.

Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the
international factory default setting.

Note: Envelope is the factory default setting.

Note: Only installed trays and feeders are listed in this menu.

Understanding the printer menus

Conﬁgure MP menu
Use

Conﬁgure MP
Cassette
Manual
First

Determine when the printer selects paper from the multipurpose feeder.
Notes:

• Cassette is the factory default setting. Cassette conﬁgures the
multipurpose feeder as the default paper source.

• Manual sets the multipurpose feeder only for manual‑feed print jobs.
• First sets the multipurpose feeder as the primary paper source
regardless of settings.

Substitute Size menu
Use

Substitute Size
Off
Statement/A5
Letter/A4
All Listed

Substitute a speciﬁed paper size if the requested paper size is not
available.
Notes:

• All Listed is the factory default setting. All available substitutions are
allowed.

• Off indicates that no size substitutions are allowed.
• Setting a size substitution lets the print job continue without Change
Paper appearing.

Paper Texture menu
Use

Plain Texture
Smooth
Normal
Rough

Specify the relative texture of the plain paper loaded.

Card Stock Texture
Smooth
Normal
Rough

Specify the relative texture of the card stock loaded.

Transparency Texture
Smooth
Normal
Rough

Specify the relative texture of the transparencies loaded.

Recycled Texture
Smooth
Normal
Rough

Specify the relative texture of the recycled paper loaded.

Note: Normal is the factory default setting.

Notes:

• Normal is the factory default setting.
• The options appear only if card stock is supported.
Note: Normal is the factory default setting.

Note: Normal is the factory default setting.

Understanding the printer menus

Use

Labels Texture
Smooth
Normal
Rough

Specify the relative texture of the labels loaded.

Bond Texture
Smooth
Normal
Rough

Specify the relative texture of the bond paper loaded.

Envelope Texture
Smooth
Normal
Rough

Specify the relative texture of the envelopes loaded.

Rough Envelope Texture
Rough

Specify the relative texture of the rough envelopes loaded.

Letterhead Texture
Smooth
Normal
Rough

Specify the relative texture of the letterhead loaded.

Preprinted Texture
Smooth
Normal
Rough

Specify the relative texture of the preprinted paper loaded.

Colored Texture
Smooth
Normal
Rough

Specify the relative texture of the colored paper loaded.

Note: Normal is the factory default setting.

Note: Rough is the factory default setting.

Note: Normal is the factory default setting.

Light Texture
Smooth
Normal
Rough

Specify the relative texture of the paper loaded.

Heavy Texture
Smooth
Normal
Rough

Specify the relative texture of the paper loaded.

Rough/Cotton Texture
Rough

Specify the relative texture of the cotton paper loaded.

Custom [x] Texture
Smooth
Normal
Rough

Specify the relative texture of the custom paper loaded.

Note: Normal is the factory default setting.

Notes:

• Normal is the factory default setting.
• The options appear only if the custom type is supported.

Understanding the printer menus

Paper Weight menu
Use

Plain Weight
Light
Normal
Heavy

Specify the relative weight of the plain paper loaded.

Card Stock Weight
Light
Normal
Heavy

Specify the relative weight of the card stock loaded.

Transparency Weight
Light
Normal
Heavy

Specify the relative weight of the transparencies loaded.

Recycled Weight
Light
Normal
Heavy

Specify the relative weight of the recycled paper loaded.

Labels Weight
Light
Normal
Heavy

Specify the relative weight of the labels loaded.

Bond Weight
Light
Normal
Heavy

Specify the relative weight of the bond paper loaded.

Envelope Weight
Light
Normal
Heavy

Specify the relative weight of the envelope loaded.

Rough Envelope Weight
Light
Normal
Heavy

Specify the relative weight of the rough envelope loaded.

Letterhead Weight
Light
Normal
Heavy

Specify the relative weight of the letterhead loaded.

Preprinted Weight
Light
Normal
Heavy

Note: Normal is the factory default setting.

Specify the relative weight of the preprinted paper loaded.
Note: Normal is the factory default setting.

Understanding the printer menus

Use

Colored Weight
Light
Normal
Heavy

Specify the relative weight of the colored paper loaded.

Light Weight
Light

Specify that the weight of the paper loaded is light.

Heavy Weight
Heavy

Specify that the weight of the paper loaded is heavy.

Rough/Cotton Weight
Light
Normal
Heavy

Specify the relative weight of the cotton or rough paper loaded.

Custom [x] Weight
Light
Normal
Heavy

Specify the relative weight of the custom paper loaded.

Note: Normal is the factory default setting.

Note: Heavy is the factory default setting.

Notes:

• Normal is the factory default setting.
• The options appear only when the custom type is supported.

Paper Loading menu
Use

Recycled Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Recycled as the paper type.

Bond Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Bond as the paper type.

Letterhead Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Letterhead as the paper type.

Preprinted Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Preprinted as the paper type.

Colored Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Colored as the paper type.

Notes:

• Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.

• If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
• Off is the factory default setting for all the menus.

Understanding the printer menus

Use

Light Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Light as the paper type.

Heavy Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Heavy as the paper type.

Custom [x] Loading
Duplex
Off

Determine and set two‑sided printing for all print jobs that specify
Custom [x] as the paper type.
Note: Custom [x] Loading is available only if the custom type is
supported.

Notes:

• Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.

• If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
• Off is the factory default setting for all the menus.

Custom Types menu
Use

Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope

Associate a paper or specialty media type with a factory default custom
type name or a user‑deﬁned custom name created from the Embedded
Web Server.

Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope

Specify a paper type when Recycled is selected in other menus.

Notes:

• Paper is the factory default setting.
• The custom media type must be supported by the selected tray or
multipurpose feeder in order to print from that source.

Notes:

• Paper is the factory default setting.
• The custom media type must be supported by the selected tray or
multipurpose feeder in order to print from that source.

Universal Setup menu
Use

Units of Measure
Inches
Millimeters

Identify the units of measure.
Notes:

• Inches is the US factory default setting.
• Millimeters is the international factory default setting.

Understanding the printer menus

Use

Portrait Width
3–8.5 inches
76–216 mm

Set the portrait width.
Notes:

• If the width exceeds the maximum, then the printer uses the
maximum width allowed.

• 8.5 inches is the US factory default setting. You can increase
the width in 0.01‑inch increments.

• 216 mm is the international factory default setting. You can
increase the width in 1‑mm increments.
Portrait Height
3–14.17 inches
76–360 mm

Set the portrait height.
Notes:

• If the height exceeds the maximum, then the printer uses the
maximum height allowed.

• 14 inches is the US factory default setting. You can increase the
height in 0.01‑inch increments.

• 356 mm is the international factory default setting. You can
increase the height in 1‑mm increments.
Feed Direction
Short Edge
Long Edge

Specify the feed direction if the paper can be loaded in either
direction.
Notes:

• Short Edge is the factory default setting.
• Long Edge appears only when the longest edge is shorter than
the maximum width supported in the tray.

Reports menu
Reports menu
Use

Menu Settings Page

Print a report containing information about the paper loaded in trays,
installed memory, total page count, alarms, timeouts, control panel
language, TCP/IP address, status of supplies, status of the network
connection, and other information.

Device Statistics

Print a report containing printer statistics, such as supply information and
details about printed pages.

Network Setup Page

Print a report containing information about the network printer settings, such
as the TCP/IP address information.
Note: This menu item appears only in network printers or in printers
connected to print servers.

Proﬁles List

Print a list of proﬁles stored in the printer.
Note: This menu item appears only when LDSS is enabled.

Understanding the printer menus

Use

Print Fonts
PCL Fonts
PostScript Fonts

Print a report of all the fonts available for the printer language currently set
in the printer.

Print Directory

Print a list of all the resources stored in an optional ﬂash memory card.

Note: A separate list is available for PCL and PostScript emulations.

Notes:

• Job Buffer Size must be set to 100%.
• Make sure the optional ﬂash memory card is installed correctly and
working properly.

• This menu item appears only when an optional ﬂash memory card is
installed.
Asset Report

Print a report containing printer asset information, such as serial number
and model name.

Event Log Summary

Print a report containing a summary of all logged events.

Network/Ports menu
The menus in this section only appear in network printers or printers connected to print servers.

Active NIC menu
Use

Active NIC
Notes:
Auto
• Auto is the factory default setting.
[list of available network cards]
• This menu item appears only when an optional network card is installed.

Standard Network or Network [x] menus
Note: Only active ports appear in this menu.
Use

Energy Efficient Ethernet
Enable
Disable

Set the printer Ethernet connection to a energy‑saving mode.

PCL SmartSwitch
On
Off

Set the printer to automatically switch to PCL emulation when a print job
requires it, regardless of the default printer language.

Note: Enable is the factory default setting.

Notes:

• On is the factory default setting.
• When Off is used, the printer does not examine incoming data. The
printer uses PostScript emulation if PS SmartSwitch is set to On. It uses
the default printer language speciﬁed in the Setup menu if PS
SmartSwitch is set to Off.

Understanding the printer menus

Use

PS SmartSwitch
On
Off

Set the printer to automatically switch to PS emulation when a print job requires
it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• When Off is used, the printer does not examine incoming data. The
printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the
default printer language speciﬁed in the Setup menu if PCL SmartSwitch
is set to Off.
NPA Mode
Off
Auto

Set the printer to perform the special processing required for bidirectional
communication following the conventions deﬁned by the NPA protocol.
Notes:

• Auto is the factory default setting.
• Changing this setting from the control panel, and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Network Buffer
Set the size of the network input buffer.
Auto
Notes:
3KB to [maximum size allowed]
• Auto is the factory default setting.

• The value can be changed in 1‑KB increments.
• The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buffers, and whether Resource Save is
set to On or Off.

• To increase the maximum size range for the Network Buffer, disable or
reduce the size of the parallel, serial, and USB buffers.

• Changing this setting from the control panel and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
Off
Auto

Set the printer to process Macintosh binary PostScript print jobs.

Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk

Display and set the printer network settings.

Notes:

• Auto is the factory default setting.
• Off ﬁlters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
Note: The Wireless menu appears only when the printer is connected to a
wireless network.

Understanding the printer menus

Reports menu
Use

Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP
address.

Network Card menu
Use

View Card Status
Connected
Disconnected

View the connection status of the network card.

View Card Speed

View the speed of an active network card.

Network Address
UAA
LAA

View the network addresses.

Job Timeout

Set the amount of time it takes for a network print job to be canceled.

0–255 seconds

Notes:

• 90 seconds is the factory default setting.
• A setting value of 0 disables the timeout.
• If a value of 1–9 is selected, then the setting is saved as 10.
Banner Page
Off
On

Enable banner pages.
Note: Off is the factory default setting

TCP/IP menu
Note: This menu is available only in network printers or printers connected to print servers.
Use

Set Hostname

Set the host name.
Notes:

• This setting can be changed only from the Embedded Web Server.
• The host name can be up to 15 characters and can be a US‑ASCII or
alphanumeric character, or hyphen.
IP Address

View or change the current TCP/IP address.
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto
IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on
systems that support BOOTP and RARP.

Netmask

View or change the current TCP/IP netmask.

Gateway

View or change the current TCP/IP gateway.

Understanding the printer menus

Use

Enable DHCP
On
Off

Specify the DHCP address and parameter assignment.

Enable AutoIP
Yes
No

Specify the Zero Conﬁguration Networking setting.

Enable FTP/TFTP
Yes
No

Enable the built-in FTP server, which lets you send ﬁles to the printer using File
Transfer Protocol.

Enable HTTP Server
Yes
No

Enable the built-in Web server (Embedded Web Server). When enabled, the
printer can be monitored and managed remotely using a Web browser.

WINS Server Address

View or change the current WINS server address.

Enable DDNS
Yes
No

View or change the current DDNS setting.

Enable mDNS
Yes
No

View or change the current mDNS setting.

DNS Server Address

View or change the current DNS server address.

Backup DNS Server Address

View or change the backup DNS server addresses.

Note: On is the factory default setting.

Note: Yes is the factory default setting.

Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Yes
No

View or change the current HTTPS setting.
Note: Yes is the factory default setting.

IPv6 menu
To access the menu, navigate to any of the following:

• Network/Ports > Standard Network > Standard Network Setup > IPv6
• Network/Ports > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers connected to print servers.
Use

Enable IPv6
On
Off

Enable Internet Protocol Version Six (IPv6) in the printer.

IPv6 uses bigger numbers to create IP addresses.
Note: On is the factory default setting.

These settings can be changed only from the Embedded Web Server.

Understanding the printer menus

Use

Auto Conﬁguration
On
Off

Specify whether or not the network adapter accepts the automatic
IPv6 address conﬁguration entries provided by a router.

Set Hostname*

Set the host name.

Note: On is the factory default setting.

Note: The host name is limited to 15 characters, and accepts
US‑ASCII, alphanumeric characters and hyphen only.
View Address*

View the current IPv6 addresses.

View Router Address*

View the current router address.

Enable DHCPv6
On
Off

Enable DHCPv6 in the printer.

Note: On is the factory default setting.

These settings can be changed only from the Embedded Web Server.

Wireless menu
Note: This menu is available only in printer models connected to a wireless network.
Use

Wi‑Fi Protected Setup (WPS)
Start Push Button Method
Start PIN Method

Establish a wireless network and enable network security.
Notes:

• Start Push Button Method connects the printer to a wireless
network by pressing buttons on both the printer and the
access point (wireless router) within a given period of time.

• Start PIN Method connects the printer to a wireless network by
using a PIN on the printer and entering it into the wireless
settings of the access point.
Enable/Disable WPS Auto‑detection
Enable
Disable

Automatically detect the connection method that an access point
with WPS uses—Start Push Button Method or Start PIN Method.

Network Mode
Infrastructure
Ad hoc

Specify the network mode.

Note: Disable is the factory default setting.

Notes:

• Ad hoc is the factory default setting. This conﬁgures wireless
connection directly between the printer and a computer.

• Infrastructure lets the printer access a network using an access
point.
Compatibility
802.11b/g
802.11 b/g/n

Specify the wireless standard for the wireless network.

Choose Network

Select an available network for the printer to use.

View Signal Quality

View the quality of the wireless connection.

View Security Mode

View the encryption method for the wireless network.

Note: The 802.11b/g/n is the factory default setting.

Understanding the printer menus

AppleTalk menu
To access the menu, navigate to either of the following:

• Network/Ports > Standard Network > Standard Network Setup > AppleTalk
• Network/Ports > Network [x] > Network [x] Setup > AppleTalk
Use

Activate
Yes
No

Enable or disable AppleTalk support.
Note: No is the factory default setting.

View Name

Show the assigned AppleTalk name.
Note: The AppleTalk name can be changed only from the Embedded
Web Server.

View Address

Show the assigned AppleTalk address.
Note: The AppleTalk address can be changed only from the Embedded
Web Server.

Set Zone
[list of zones available on the
network]

Provide a list of AppleTalk zones available on the network.
Note: The default zone for the network is the factory default setting.

Standard USB menu
Use

PCL SmartSwitch
On
Off

Set the printer to automatically switch to PCL emulation when a print job
received through a USB port requires it, regardless of the default printer
language.
Notes:

• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer
uses PostScript emulation if the PS SmartSwitch is set to On. It uses the
default printer language speciﬁed in the Setup menu if the PS
SmartSwitch is set to Off.
PS SmartSwitch
On
Off

Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer
uses PCL emulation if the PCL SmartSwitch is set to On. It uses the
default printer language speciﬁed in the Setup menu if the PCL
SmartSwitch is set to Off.

Understanding the printer menus

Use

NPA Mode
On
Off
Auto

Set the printer to perform the special processing required for bidirectional
communication following the conventions deﬁned by the NPA protocol.
Notes:

• Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then process it appropriately.

• The printer automatically restarts when changing the setting from the
printer control panel. The menu selection is then updated.
USB Buffer
Set the size of the USB input buffer.
Disabled
Notes:
Auto
• Auto is the factory default setting.
3K to [maximum size allowed]
• Disabled turns off job buffering.

• The USB buffer size value can be changed in 1-KB increments.
• The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buffers, and whether Resource Save is
set to On or Off.

• To increase the maximum size range for USB Buffer, disable or reduce
the size of the parallel, serial, and network buffers.

• The printer automatically restarts when the setting is changed from the
printer control panel. The menu selection is then updated.
Mac Binary PS
On
Off
Auto

Set the printer to process Macintosh binary PostScript print jobs.

ENA Address
yyy.yyy.yyy.yyy

Set the network address information for an external print server.

ENA Netmask
yyy.yyy.yyy.yyy

Set the netmask information for an external print server.

ENA Gateway
yyy.yyy.yyy.yyy

Set the gateway information for an external print server.

Notes:

• Auto is the factory default setting.
• On processes raw binary PostScript print jobs.
• Off ﬁlters print jobs using the standard protocol.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.

Note: This menu is available only when the printer is attached to an external
print server through the USB port.

Understanding the printer menus

Standard Parallel menu
Use

PCL SmartSwitch
On
Off

Set the printer to automatically switch to PCL emulation when a print job
received through a serial port requires it, regardless of the default printer
language.
Notes:

• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer
uses PostScript emulation if PS SmartSwitch is set to On. It uses the
default printer language speciﬁed in the Setup menu if PS SmartSwitch is
set to Off.
PS SmartSwitch
On
Off

Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:

• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer
uses PCL emulation if PCL SmartSwitch is set to On. It uses the default
printer language speciﬁed in the Setup menu if PCL SmartSwitch is set to
Off.
NPA Mode
On
Off
Auto

Set the printer to perform the special processing required for bidirectional
communication following the conventions deﬁned by the NPA protocol.
Notes:

• Auto is the factory default setting.
• Changing this setting from the control panel and then exiting the menus
causes the printer to restart. The menu selection is then updated.

Parallel Buffer
Disabled
Auto
3K to [maximum size allowed]

Set the size of the parallel input buffer.
Notes:

• Auto is the factory default setting.
• Disabled turns off job buffering. Any print jobs already buffered on the
printer hard disk are printed before normal processing resumes.

• The parallel buffer size setting can be changed in 1‑KB increments.
• The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buffers, and whether Resource Save is
set to On or Off.

• To increase the maximum size range for the Parallel Buffer, disable or
reduce the size of the USB, serial, and network buffers.

• Changing this setting from the control panel and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Advanced Status
On
Off

Enable bidirectional communication through the parallel port.
Notes:

• On is the factory default setting.
• Off disables parallel port negotiation.

Understanding the printer menus

Use

Protocol
Standard
Fastbytes

Specify the parallel port protocol.
Notes:

• Fastbytes is the factory default setting. It provides compatibility with most
existing parallel ports and is the recommended setting.

• Standard tries to resolve parallel port communication problems.
Honor Init
On
Off

Determine if the printer honors printer hardware initialization requests from the
computer.
Notes:

• Off is the factory default setting.
• The computer requests initialization by activating the Init signal from the
parallel port. Many personal computers activate the Init signal each time
the computer is turned on.
Parallel Mode 2
On
Off

Determine if the parallel port data is sampled on the leading or trailing edge of
a strobe.

Mac Binary PS
On
Off
Auto

Set the printer to process Macintosh binary PostScript print jobs.

ENA Address
yyy.yyy.yyy.yyy

Set the network address information for an external print server.

Note: On is the factory default setting.

Notes:

• Auto is the factory default setting.
• Off ﬁlters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.

ENA Netmask
yyy.yyy.yyy.yyy

Set the netmask information for an external print server.

ENA Gateway
yyy.yyy.yyy.yyy

Set the gateway information for an external print server.

Note: This menu item is available only if the printer is attached to an external
print server through the USB port.

SMTP Setup menu
Use

Primary SMTP Gateway

Specify SMTP server gateway and port information.

Primary SMTP Gateway Port

Note: 25 is the default SMTP gateway port.

Secondary SMTP Gateway
Secondary SMTP Gateway Port

Understanding the printer menus

Use

SMTP Timeout
5–30

Specify the amount of time in seconds before the server stops trying
to send an e‑mail.
Note: 30 seconds is the factory default setting.

Reply Address

Specify a reply address of up to 128 characters in the e-mail sent by
the printer.

Use SSL
Disabled
Negotiate
Required

Set the printer to use SSL for increased security when connecting to
the SMTP server.
Notes:

• Disabled is the factory default setting.
• When the Negotiate setting is used, the SMTP server
determines if SSL will be used.

SMTP Server Authentication
No authentication required
Login/Plain
CRAM‑MD5
Digest‑MD5
NTLM
Kerberos 5

Specify the type of user authentication required for printing
privileges.

Device‑Initiated E‑mail
None
Use Device SMTP Credentials

Specify what credentials will be used when communicating to the
SMTP server. Some SMTP servers require credentials to send an email.

Device Userid

Notes:

Note: “No authentication required” is the factory default setting.

• None is the factory default setting for Device‑Initiated E‑mail.
• Device Userid and Device Password are used to log in to the

Device Password

SMTP server when Use Device SMTP Credentials is selected.

Security menu
Conﬁdential Print menu
Use

Max Invalid PIN
Off
2–10

Limit the number of times an invalid PIN can be entered.
Note: Once the limit is reached, the print jobs for that user name and PIN are
deleted.

Note: Off is the factory default setting.

Understanding the printer menus

Use

Conﬁdential Job Expiration Limit the amount of time a conﬁdential print job stays in the printer before it is deleted.
Off
Notes:
1 hour
• If the Conﬁdential Job Expiration setting is changed while conﬁdential print jobs
4 hours
reside in the printer RAM, then the expiration time for those print jobs does not
24 hours
change to the new default value.
1 week
• If the printer is turned off, then all conﬁdential jobs held in the printer RAM are
deleted.
Repeat Job Expiration
Off
1 hour
4 hours
24 hours
1 week

Set a time limit on how long the printer stores print jobs.

Verify Job Expiration
Off
1 hour
4 hours
24 hours
1 week

Set a time limit on how long the printer stores print jobs needing veriﬁcation.

Reserve Job Expiration
Off
1 hour
4 hours
24 hours
1 week

Set a time limit on how long the printer stores print jobs for printing at a later time.

Note: Off is the factory default setting.

Security Audit Log menu
Use

Delete Log
Delete now
Do not delete

Specify whether or not audit logs are deleted.
Note: Delete now is the factory default setting.

Understanding the printer menus

Use

Conﬁgure Log
Enable Audit
Yes
No
Enable Remote Syslog
No
Yes
Remote Syslog Facility
0–23
Severity of events to log
0–7

Specify how and whether or not audit logs are created.
Notes:

• Enable Audit determines if events are recorded in the secure audit log
and remote syslog. No is the factory default setting.

• Enable Remote Syslog determines if logs are sent to a remote server. No
is the factory default setting.

• Remote Syslog Facility determines the value used to send logs to the
remote syslog server. 4 is the factory default setting.

• If the security audit log is activated, then the severity value of each event
is recorded. 4 is the factory default setting.

Set Date and Time menu
Use

Current Date and Time

View the current date and time settings for the printer.
Note: The date and time are set in YYYY‑MM‑DD HH:MM format.

Manually Set Date and Time
[input date/time]

Enter the date and time.

Time Zone
[list of time zones]

Select the time zone.

Automatically observe DST
On
Off

Set the printer to use the applicable daylight saving time (DST) start and end
times associated with the printer Time Zone setting.

Enable NTP
On
Off

Enable Network Time Protocol, which synchronizes the clocks of devices on a
network.

Note: Setting the date and time using this menu automatically sets Enable
NTP to Off.

Note: GMT is the factory default setting.

Note: On is the factory default setting.

Notes:

• On is the factory default setting.
• Enable NTP is automatically set to Off if you manually set the date and
time.

Understanding the printer menus

Settings menu
General Settings menu
Use

Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simpliﬁed Chinese
Traditional Chinese
Korean
Japanese

Set the language of the text appearing on the display.

Show Supply Estimates
Show estimates
Do not show estimates

View the status of supplies.

Eco-Mode
Off
Energy
Energy/Paper
Paper

Minimize the use of energy, paper, or specialty media.

Quiet Mode
Off
On

Minimize the printer noise.

Run Initial setup
Yes
No

Run the setup wizard.

Note: Off is the factory default setting.

Understanding the printer menus

Use

Paper Sizes
US
Metric

Specify the unit of measurement for paper sizes.
Notes:

• US is the factory default setting.
• The country or region you selected during the initial
setup determines the initial setting.

Home screen customization
Change Language
Search Held Jobs
Held Jobs

Change the icons that appear on the home screen.

Timeouts
Sleep Mode
Disabled
1–120

Set the amount of time in minutes that the printer waits before
it goes into a reduced power state after printing.

Note: Do not display is the factory default setting.

Notes:

• 20 is the factory default setting.
• Disabled appears only when Energy Conserve is set to
Off.

• The maximum amount of time is increased to 240
minutes when Energy Conserve is set to Off.

• Lower settings conserve more energy, but may require
longer warm‑up times.

• If the printer is in constant use, then select a high setting
to keep the printer ready to print with minimum warm‑up
time.
Timeouts
Print with Display Off
Allow printing with display off
Display on when printing

Print a job with the display turned off.

Timeouts
Hibernate Timeout
Disabled
20 minutes
1‑3 hours
6 hours
1‑3 days
1‑2 weeks
1 month

Set the amount of time that the printer waits before it enters
Hibernate mode.

Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate

Set the printer to Hibernate mode even if there is an active
Ethernet connection.

Timeouts
Screen Timeout
15–300

Set the amount of time in seconds before returning the control
panel to a Ready state.

Note: Display on when printing is the factory default setting.

Note: 3 days is the factory default setting.

Note: Do Not Hibernate is the factory default setting.

Note: 30 is the factory default setting.

Understanding the printer menus

Use

Timeouts
Print Timeout
Disabled
1–255

Set the amount of time in seconds that the printer waits to
receive an end‑of‑job message before canceling the job.
Notes:

• 90 is the factory default setting.
• When the timer expires, a partially printed page that is
still in the printer is printed.

• Print Timeout is available only when using PCL
emulation. This setting has no effect on PostScript
emulation print jobs.
Timeouts
Wait Timeout
Disabled
15–65535

Set the amount of time in seconds that the printer waits for
additional data before it cancels a print job.
Notes:

• 40 is the factory default setting.
• Wait Timeout is available only when the printer is using
PostScript emulation. This setting has no effect on PCL
emulation print jobs.

Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Max Auto Reboots
1–20

Set the printer to restart when an error occurs.

Print Recovery
Auto Continue
Disabled
5–255 sec

Let the printer automatically continue printing from certain
offline situations.

Print Recovery
Jam Recovery
On
Off
Auto

Specify whether the printer reprints jammed pages.

Print Recovery
Jam Assist
On
Off

Set the printer to check automatically for jammed paper.

Notes:

• Reboot always is the factory default setting for Auto
Reboot.

• 2 is the factory default setting for Max Auto Reboots.
• When the same error occurred after a set of automatic
reboots, the printer no longer restarts and shows the
error instead.

Note: Disabled is the factory default setting.

Note: Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.

Note: On is the factory default setting.

Understanding the printer menus

Use

Print Recovery
Page Protect
Off
On

Successfully print a page that may not have printed otherwise.
Notes:

• Off is the factory default setting. This setting allows
printing of a partial page when there is not enough
memory to print the whole page.

• On sets the printer to print the entire page.
Press Sleep Button
Do nothing
Sleep
Hibernate

Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.

Press and Hold Sleep Button
Do nothing
Sleep
Hibernate

Determine how the printer, while in idle state, reacts to a long
press of the Sleep button.

Factory Defaults
Do Not Restore
Restore Now

Use the printer factory default settings.

Custom Home Message
Off
IP Address
Hostname
Contact Name
Location
Zero Conﬁguration Name
Custom Text [x]

Select a custom home message that appears as an alternating
display of the printer status.

Note: Sleep is the factory default setting.

Note: Do nothing is the factory default setting.

Note: Do Not Restore is the factory default setting.

Note: Off is the factory default setting.

Print Settings
Setup menu
Use

Printer Language
PCL Emulation
PS Emulation

Set the default printer language.
Notes:

• PCL Emulation is the factory default setting.
• PostScript emulation uses a PostScript interpreter for
processing print jobs.

• PCL Emulation uses a PCL interpreter for processing
print jobs.

• Setting a printer language default does not prevent a
software program from sending print jobs that use
another printer language.

Understanding the printer menus

Use

Print Area
Normal
Whole Page

Set the logical and physical printable area.
Notes:

• Normal is the factory default setting. When attempting to
print data on the non‑printable area deﬁned by the
Normal setting, the printer clips the image at the
boundary.

• Whole Page allows the image to be moved into the
non‑printable area deﬁned by the Normal setting. This
setting affects only pages printed using a PCL 5
interpreter and has no effect on pages printed using the
PCL XL or PostScript interpreter.
Download Target
RAM
Flash

Set the storage location for downloads.
Notes:

• RAM is the factory default setting. Storing downloads in
the RAM is temporary.

• Storing downloads in a ﬂash memory places them in
permanent storage. Downloads remain in the ﬂash
memory even when the printer is turned off.

• This menu item appears only when an optional ﬂash
memory is installed.
Resource Save
On
Off

Specify how the printer handles temporary downloads, such
as fonts and macros stored in the RAM, when the printer
receives a print job that requires more than the available
memory.
Notes:

• Off is the factory default setting. Off sets the printer to
retain downloads only until memory is needed.
Downloads are deleted in order to process print jobs.

• On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full [38] appears on the
printer display, but downloads are not deleted.

Understanding the printer menus

Finishing menu
Use

Sides (Duplex)
1 sided
2 sided

Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Notes:

• “1 sided” is the factory default setting.
• You can set two‑sided printing from the software program.
For Windows users:
1 Click File > Print.

2 Click Properties, Preferences, Options, or Setup.
For Macintosh users:
1 Choose File > Print.

2 Adjust the settings from the print dialog and pop‑up menus.
Duplex Binding
Long Edge
Short Edge

Deﬁne the way two‑sided pages are bound and printed.
Notes:

• Long Edge is the factory default setting. Long Edge binds pages along
their long edge (left edge for portrait and top edge for landscape).

• Short Edge binds pages along their short edge (top edge for portrait and
left edge for landscape).
Copies
1–999

Specify the default number of copies for each print job.

Blank Pages
Do Not Print
Print

Specify whether to insert blank pages in a print job.

Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)

Stack the pages of a print job in sequence when printing multiple copies.

Separator Sheets
Off
Between Copies
Between Jobs
Between Pages

Specify whether to insert blank separator sheets.

Note: 1 is the factory default setting.

Note: Do Not Print is the factory default setting.

Note: “(1,2,3) (1,2,3)” is the factory default setting.

Notes:

• Off is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank
page is inserted between each set of printed pages, such as after all
page 2's and after all page 3's.

• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of a print job.
This setting is useful when printing transparencies or when inserting
blank pages in a document.
Separator Source
Tray [x]
Multi‑Purpose Feeder

Specify the paper source for separator sheets.
Note: Tray 1 (standard tray) is the factory default setting.

Understanding the printer menus

Use

Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up

Print multiple‑page images on one side of a paper.

Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical

Specify the positioning of multiple‑page images when using Paper Saver.

Paper Saver Orientation
Auto
Landscape
Portrait

Specify the orientation of a multiple‑page document.

Paper Saver Border
None
Solid

Notes:

• Off is the factory default setting.
• The number selected is the number of page images that will print per
side.

Notes:

• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they
are in portrait or landscape orientation.

Note: Auto is the factory default setting. The printer chooses between
portrait and landscape.
Print a border when using Paper Saver.
Note: None is the factory default setting.

Quality menu
Use

Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q

Specify the printed output resolution in dots per inch.

Pixel Boost
Off
Fonts
Horizontally
Vertically
Both directions

Enable more pixels to print in clusters for clarity, in order to enhance images
horizontally or vertically, or to enhance fonts.

Toner Darkness
1–10

Lighten or darken the printed output.

Note: 600 dpi is the factory default setting.

Note: Off is the factory default setting.

Notes:

• 8 is the factory default setting.
• Selecting a smaller number can help conserve toner.

Understanding the printer menus

Use

Enhance Fine Lines
On
Off

Enable a print mode preferable for ﬁles such as architectural drawings, maps,
electrical circuit diagrams, and ﬂow charts.
Notes:

• Off is the factory default setting.
• You can set this option from the printer software. For Windows users, click
File > Print, and then click Properties, Preferences, Options, or Setup. For
Macintosh users, choose File > Print, and then adjust the settings from the
Print dialog and context menus.

• To set this option using the Embedded Web Server, type the network printer
IP address in the Web browser address ﬁeld.
Gray Correction
Auto
Off

Automatically adjust the contrast enhancement applied to images.

Brightness
‑6 to 6

Adjust the printed output either by lightening or darkening it. You can conserve
toner by lightening the output.

Note: Auto is the factory default setting.

Note: 0 is the factory default setting.
Contrast
0–5

Adjust the contrast of printed objects.
Note: 0 is the factory default setting.

XPS menu
Use

Print Error Pages
Off
On

Print a page containing information on errors, including XML markup errors.
Note: Off is the factory default setting.

PostScript menu
Use

Print PS Error
On
Off

Print a page containing the PostScript error.

Lock PS Startup Mode
On
Off

Disable the SysStart ﬁle.

Note: Off is the factory default setting.

Understanding the printer menus

Use

Font Priority
Resident
Flash

Establish the font search order.
Notes:

• Resident is the factory default setting.
• This menu item is available only when a formatted ﬂash memory card
is installed and operating properly.

• Make sure the ﬂash memory card is not read/write‑, write‑, or
password‑protected.

• Job Buffer Size must not be set to 100%.

Job Accounting menu
Note: This menu item appears only when an optional ﬂash memory card is installed.
Use

Job Accounting Log
Off
On

Determine and set if the printer creates a log of the print jobs it receives.

Job Accounting Utilities

Print and delete log ﬁles or export them to a ﬂash drive.

Accounting Log Frequency
Daily
Weekly
Monthly

Determine and set how often a log ﬁle is created.

Log Action at End of Frequency
None
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log

Determine and set how the printer responds when the frequency threshold
expires.

Note: Off is the factory default setting.

Note: Monthly is the factory default setting.

Note: None is the factory default setting.

Specify the maximum size of the log ﬁle before the printer executes the Log
Log Near Full Level
Action at Near Full.
Off
1–49 for optional ﬂash memory Note: 5 is the factory default setting.
cards

Understanding the printer menus

Use

Log Action at Near Full
None
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current

Determine and set how the printer responds when the ﬂash memory is nearly
full.

Log Action at Full
None
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current

Determine and set how the printer responds when ﬂash memory usage reaches
the maximum limit (100MB).

URL to Post Logs

Determine and set where the printer posts job accounting logs.

E‑mail Address to Send Logs

Specify the e‑mail address to which the device sends job accounting logs.

Log File Preﬁx

Specify the preﬁx you want for the log ﬁle name.

Notes:

• None is the factory default setting.
• The value deﬁned in Log Near Full Level determines when this action is
triggered.

Note: None is the factory default setting.

Note: The current host name deﬁned in the TCP/IP menu is used as the
default log ﬁle preﬁx.

PDF menu
Use

Scale to Fit
Yes
No

Scale page content to ﬁt the selected paper size.

Annotations
Do Not Print
Print

Print annotations in a PDF.

Note: No is the factory default setting.

Note: Do Not Print is the factory default setting.

Understanding the printer menus

PCL Emul menu
Use

Font Source
Resident
Download
Flash
All

Specify the set of fonts used by the Font Name menu.
Notes:

• Resident is the factory default setting. This shows the factory default
set of fonts downloaded in the RAM.

• Download shows all the fonts downloaded in the RAM.
• Flash shows all fonts resident in that option. The optional ﬂash
memory card must be properly formatted and cannot be read/write‑,
write‑, or password‑protected.

• All shows the fonts available to any option.
Font Name
Courier 10

Identify a speciﬁc font and the option where it is stored.

Symbol Set
10U PC‑8
12U PC‑850

Specify the symbol set for each font name.

Note: Courier 10 is the factory default setting. Courier 10 shows the font
name, font ID, and the storage location in the printer. The font source
abbreviation is R for Resident, F for Flash, and D for Download.

Notes:

• 10U PC‑8 is the U.S. factory default setting. 12U PC‑850 is the
international factory default setting.

• A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the different
languages or speciﬁc program, such as math symbols for scientiﬁc
text. Only the supported symbol sets are shown.
PCL Emulation Settings
Point Size
1.00–1008.00

Change the point size for scalable typographic fonts.
Notes:

• 12 is the factory default setting.
• Point size refers to the height of the characters in the font. One point
equals approximately 0.014 inch.

• Point sizes can be increased or decreased in 0.25‑point increments.
PCL Emulation Settings
Pitch
0.08–100

PCL Emulation Settings
Orientation
Portrait
Landscape

Specify the font pitch for scalable monospaced fonts.
Notes:

•
•
•
•

10 is the factory default setting.
Pitch refers to the number of ﬁxed‑space characters per inch (cpi).
Pitch can be increased or decreased in 0.01‑cpi increments.
For non‑scalable monospaced fonts, the pitch appears on the
display but it cannot be changed.

Specify the orientation of text and graphics on the page.
Notes:

• Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.

• Landscape prints text and graphics parallel to the long edge of the
page.

Understanding the printer menus

Use

PCL Emulation Settings
Lines per Page
1–255

Specify the number of lines that print on each page.
Notes:

• 60 is the U.S. factory default setting. 64 is the international default
setting.

• The printer sets the amount of space between each line based on
the Lines per Page, Paper Size, and Orientation settings. Select the
Paper Size and Orientation you want before setting Lines per Page.
PCL Emulation Settings
A4 Width
198 mm
203 mm

Set the printer to print on A4‑size paper.
Notes:

• 198 mm is the factory default setting.
• The 203‑mm setting sets the width of the page to allow printing of
eighty 10‑pitch characters.

PCL Emulation Settings
Auto CR after LF
On
Off

Specify whether the printer automatically performs a carriage return (CR)
after a line feed (LF) control command.

PCL Emulation Settings
Auto LF after CR
On
Off

Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.

Tray Renumber
Assign Multipurpose Feeder
Off
None
0–199
Assign Tray [x]
Off
None
0–199
Assign Manual Paper
Off
None
0–199
Assign Manual Envelope
Off
None
0–199

Conﬁgure the printer to work with printer software or programs that use
different source assignments for trays and feeders.

Note: Off is the factory default setting.

Notes:

• Off is the factory default setting.
• None cannot be selected. It is only displayed when it is selected by
the PCL 5 interpreter. It also ignores the Select Paper Feed
command.

• 0–199 allows a custom setting to be assigned.

Understanding the printer menus

Use

Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T2 Default = 4
T3 Default = 5
T4 Default = 20
T5 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3

Display the factory default setting assigned to each tray or feeder.

Tray Renumber
Restore Defaults
Yes
No

Restore all tray and feeder assignments to their factory default settings.

HTML menu
Use
Font Name
Albertus MT
Antique Olive
Apple Chancery
Arial MT
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
Courier
Eurostile
Garamond
Geneva
Gill Sans
Goudy
Helvetica
Hoeﬂer Text
Intl CG Times
Intl Courier
Intl Univers

To
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Optima
Oxford
Palatino
StempelGaramond
Taffy
Times
TimesNewRoman
Univers
Zapf Chancery
NewSansMTCS
NewSansMTCT
New SansMTJA
NewSansMTKO

Set the default font for HTML documents.
Note: The Times font is used in HTML documents that do
not specify a font.

Understanding the printer menus

Use

Font Size
1–255 pt

Set the default font size for HTML documents.
Notes:

• 12 pt is the factory default setting.
• Font size can be increased in 1‑point increments.
Scale
1–400%

Scale the default font for HTML documents.
Notes:

• 100% is the factory default setting.
• Scaling can be increased in 1% increments.
Orientation
Portrait
Landscape

Set the page orientation for HTML documents.

Margin Size
8–255 mm

Set the page margin for HTML documents.

Note: Portrait is the factory default setting.

Notes:

• 19 mm is the factory default setting.
• Margin size can be increased in 1‑mm increments.
Backgrounds
Do Not Print
Print

Specify whether to print backgrounds on HTML documents.
Note: Print is the factory default setting.

Image menu
Use

Auto Fit
On
Off

Select the optimal paper size, scaling, and orientation.
Note: On is the factory default setting. It overrides scaling and orientation
settings for some images.

Invert
On
Off

Invert bitonal monochrome images.

Scaling
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Fit Width

Scale the image to ﬁt the selected paper size.

Notes:

• Off is the factory default setting.
• This setting does not apply to GIF or JPEG images.
Notes:

• Best Fit is the factory default setting.
• When Auto Fit is set to On, Scaling is automatically set to Best Fit.

Understanding the printer menus

Use

Orientation
Portrait
Landscape
Reverse Portrait
Reverse Landscape

Set the image orientation.
Note: Portrait is the factory default setting.

Help menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information
about using the printer and performing printing tasks.
English, French, German, and Spanish translations are stored in the printer.
Use

Print All Guides

Print all the guides.

Print Quality

Print information about solving print quality issues.

Printing Guide

Print information about loading paper and other specialty media.

Media Guide

Print a list of the paper sizes supported in trays and feeders.

Print Defects Guide

Print information about resolving print defects.

Menu Map

Print a list of the printer control panel menus and settings.

Information Guide

Print a guide in locating additional information.

Connection Guide

Print information about connecting the printer locally (USB) or to a network.

Moving Guide

Print instructions for safely moving the printer.

Saving money and the environment

Saving money and the environment
Saving paper and toner
Studies show that as much as eighty percent of the carbon footprint of a printer is related to paper usage. You
can signiﬁcantly reduce your carbon footprint by using recycled paper and the following printing suggestions,
such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
For information on how you can quickly save paper and energy using one printer setting, see “Using Eco‑Mode”
on page 82.

Conserving supplies
Use both sides of the paper
If your printer model supports two‑sided printing, then you can control whether print appears on one or two
sides of the paper.
Notes:

• Two-sided printing is the default setting in the print driver.
• For a complete list of supported products and countries, go to www.dell.com/support.

Place multiple pages on one sheet of paper
You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper
by setting multiple page printing (N‑Up) for the print job.

Check your ﬁrst draft for accuracy
Before printing or making multiple copies of a document:

• Use the preview feature to see how the document looks like before you print it.
• Print one copy of the document to check its content and format for accuracy.

Avoid paper jams
Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on
page 98.

Saving energy
Using Eco‑Mode
Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact.

1 From the printer control panel, navigate to:
> Settings >
want

> Settings >

> General Settings >

> Eco‑Mode >

> select the setting you

Saving money and the environment

Use

Off

Use the factory default settings for all settings associated with Eco‑Mode. This setting supports
the performance speciﬁcations for your printer.

Energy

Reduce energy use, especially when the printer is idle.
Notes:

• Printer engine motors do not start until a job is ready to print. You may notice a short delay
before the ﬁrst page is printed.

• The printer enters Sleep mode after one minute of inactivity.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper

2 Press

• Enable automatic two‑sided (duplex) printing.
• Turn off print log features.

Reducing printer noise
Enable Quiet mode to reduce the printer noise.

1 From the printer control panel, navigate to:
> Settings >

> Settings >

> General Settings >

> Quiet Mode >

2 Select a setting.
Use

Reduce printer noise.
Notes:

• Print jobs process at a reduced speed.
• Printer engine motors do not start until a
document is ready to print. There is a short delay
before the ﬁrst page is printed.

• The alarm control and cartridge alarm sounds are
turned off.

• The printer ignores the Advance Start command.
Off

Use factory default settings.
Note: This setting supports the performance
speciﬁcations of the printer.

3 Press

Saving money and the environment

Adjusting Sleep Mode
1 From the printer control panel, navigate to:
> Settings >

> Settings >

> General Settings >

> Timeouts >

> Sleep Mode >

2 Set the time that the printer stays idle before it enters Sleep Mode.
3 Apply the changes.

Using Hibernate mode
Hibernate is an ultra‑low‑power saving mode.
Notes:

• Three days is the default amount of time before the printer enters Hibernate mode.
• Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long
press of the Sleep button wakes the printer from Hibernate mode.

• If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1 From the control panel, navigate to:
> Settings >

> Settings >

> General Settings >

2 Select Press Sleep Button or Press and Hold Sleep Button, and then press
3 Press Hibernate >

Adjusting the brightness of the printer display
To save energy, or if you have trouble reading the display, adjust its brightness settings.

Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address ﬁeld.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings.
3 In the Screen Brightness ﬁeld, enter the brightness percentage you want for the display.
4 Click Submit.

Saving money and the environment

Using Schedule Power Modes
Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready
state.
Note: This feature is available only in network printers or printers connected to print servers.

Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address ﬁeld.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Schedule Power Modes.
3 From the Action menu, select the power mode.
4 From the Time menu, select the time.
5 From the Day(s) menu, select the day or days.
6 Click Add.

Recycling
Recycling Dell products
To return Dell products for recycling:

1 Visit our Web site at www.dell.com/recycle.
2 Select your country or region.
3 Follow the instructions on the computer screen.

Securing the printer

Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.

Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory

Description

Volatile memory

Your printer uses standard random access memory
(RAM) to temporarily buffer user data during simple print
jobs.

Non-volatile memory

Your printer may use two forms of non-volatile memory:
EEPROM and NAND (ﬂash memory). Both types are used
to store operating system, device settings, and network
information.

Erase the content of any installed printer memory in the following circumstances:

•
•
•
•
•

The printer is being decommissioned.
The printer is being moved to a different department or location.
The printer is being serviced by someone from outside your organization.
The printer is being removed from your premises for service.
The printer is being sold to another organization.

Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the
buffered data, simply turn off the printer.

Securing the printer

Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following
these steps:

1 Turn off the printer.
2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen
with the progress bar appears.
The printer performs a power-on sequence, and then the Conﬁguration menu appears. When the printer is
fully turned on, a list of functions appears on the printer display.

3 Press the up or down arrow button until Wipe All Settings appears.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.

4 Navigate to:
Back > Exit Conﬁg Menu
The printer will perform a power‑on reset, and then return to normal operating mode.

Maintaining the printer

Maintaining the printer
Warning—Potential Damage: Failure to replace parts and supplies when directed may cause damage to
your printer or prevent the printer from performing optimally.

Cleaning the printer
Note: You may need to perform this task after every few months.
Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the
printer warranty.

1 Make sure that the printer is turned off and unplugged from the electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer
before proceeding.

2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer.
Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the
exterior of the printer.

5 Make sure all areas of the printer are dry before sending a new print job.

Checking the status of parts and supplies on the printer
control panel
From the printer control panel, navigate to:
> Status/Supplies >

> View Supplies >

Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy
may vary signiﬁcantly and is dependent on many factors, such as actual document content, print quality settings,
and other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption
is different from the historical printing consumption. Consider the variable level of accuracy before purchasing
or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial
estimates assume future supplies consumption based on the International Organization for Standardization*
test methods and page content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.

Maintaining the printer

Ordering supplies
Ordering supplies using Printer Home
1 Use the Search command on the Start menu to locate Dell Printer Home.
2 Open the application, and then click Maintenance > Order supplies.

Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing
until you are ready to use them.
Do not expose supplies to:

•
•
•
•
•
•

Direct sunlight
Temperatures above 35°C (95°F)
High humidity above 80%
Salty air
Corrosive gases
Heavy dust

Replacing supplies
Replacing the toner cartridge
1 Press the button on the right side of the printer, and then open the front door.

Maintaining the printer

2 Pull the toner cartridge out using the handle.

3 Unpack the toner cartridge, and then remove all packing materials.
4 Shake the new cartridge to redistribute the toner.

5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
side rails inside the printer.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.

6 Close the front door.

Maintaining the printer

Replacing the imaging unit
1 Press the button on the right side of the printer, and then open the front door.

2 Pull the toner cartridge out using the handle.

Maintaining the printer

3 Lift the blue handle, and then pull the imaging unit out of the printer.

4 Unpack the new imaging unit, and then shake it.

5 Remove all packing materials from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print
quality of future print jobs.

Maintaining the printer

6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the
arrows on the side rails inside the printer.

7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
side rails inside the printer.

8 Close the front door.

Moving the printer
Before moving the printer
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer before moving it.

Maintaining the printer

• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on
the right side of the tray toward the front of the tray until it clicks into place.

Moving the printer to another location
The printer and its hardware options can be safely moved to another location by following these precautions:

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the
hardware options.

• Keep the printer in an upright position.
• Avoid severe jarring movements.

Shipping the printer
When shipping the printer, use the original packaging.

Managing the printer

Managing the printer
Accessing the remote control panel
The remote control panel on your computer screen lets you interact with the printer control panel, even when
you are not physically near the network printer. From your screen, you can view the printer status and do printrelated tasks.

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.
Notes:

• Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Press Enter to open the Web page of your printer.
3 Click Remote Operator Panel > Run Remote Panel.
Note: The remote control panel requires a Java plug‑in to launch.

Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status
of the printer, network, and supplies.

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Reports, and then click the type of report you want to view.

Conﬁguring supply notiﬁcations from the Embedded Web
Server
You can determine how you would like to be notiﬁed when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Notes:

• Selectable alerts can be set on the toner cartridge and imaging unit.
• All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable
alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply
conditions.

Managing the printer

• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for
some supply conditions.

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Supply Notiﬁcations.
3 From the drop‑down menu for each supply, select one of the following notiﬁcation options:
Notiﬁcation

Description

Off

The normal printer behavior for all supplies occurs.

SNMP Only

The printer generates a simple network management protocol (SNMP) alert when the
supply condition is reached. The status of the supply will appear on the menus page
and status page.

E‑mail Only

The printer generates an e-mail when the supply condition is reached. The status of
the supply will appear on the menus page and status page.

Warning

The printer displays the warning message and generates an e‑mail about the status
of the supply. The printer does not stop when the supply condition is reached.

Continuable Stop1

The printer stops processing jobs when the supply condition is reached, and the user
needs to press a button to continue printing.

Non Continuable Stop1,2 The printer stops when the supply condition is reached. The supply must be replaced
to continue printing.
1

The printer generates an e-mail about the status of the supply when supply notiﬁcation is enabled.

The printer stops when some supplies become empty to prevent damage.

4 Click Submit.

Copying printer settings to other printers
Note: This feature is available only in network printers.

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click the Copy Printer Settings.
3 To change the language, select a language from the drop-down menu, and then click Click here to submit
language.

4 Click Printer Settings.

Managing the printer

5 Type the IP addresses of the source and target printers in their appropriate ﬁelds.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.

6 Click Copy Printer Settings.

Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before
restoring the factory default settings. For more information, see “Printing a menu settings page” on page 22.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the
Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 87.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory
default settings. Exceptions include the display language, custom sizes and messages, and network/port
menu settings. All downloads stored in the RAM are deleted. Downloads stored in the ﬂash memory card are
not affected.
From the control panel, navigate to:
> Settings > Settings >

> General Settings >

> Factory Defaults >

> Restore Now >

Creating a printer control panel PIN
The Panel PIN Protect menu lets you restrict access to the menus from the printer control panel. To restrict
access to the menus, create a Personal Identiﬁcation Number (PIN), and then assign the PIN to each menu.

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.
Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Panel PIN Protect.
3 From the Create User PIN or Create Admin PIN sections, enter your PIN.
Note: Your can enter up to 16 digits for your PIN.

4 Click Modify.
5 From any menu in the Administrative Menus, Management, or Function Access sections, select User PIN
Protected or Admin PIN Protected or Admin PIN and User PIN Protected.
Note: Using an Admin PIN, you can still access a menu assigned with a User PIN.

6 Click Submit.
If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter
the PIN.
Note: After you enter the last digit of the PIN, make sure to press
than three seconds.

on the printer control panel for more

Clearing jams

Clearing jams
Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory
required to hold the pages is needed for other printer tasks.

Avoiding jams
Load paper properly
• Make sure paper lies ﬂat in the tray.
Correct loading of paper Incorrect loading of paper

•
•
•
•

Do not remove a tray while the printer is printing.
Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
Do not load too much paper. Make sure the stack height is below the maximum paper ﬁll indicator.
Do not slide the paper into the tray. Load paper as shown in the illustration.

• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing
tightly against the paper or envelopes.

• Push the tray ﬁrmly into the printer after loading paper.

Clearing jams

Use recommended paper
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper before loading it.

•
•
•
•

Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.

Identifying jam locations
Notes:

• When Jam Assist is set to On, the printer automatically ﬂushes blank pages or pages with partial prints
after a jammed page has been cleared. Check your printed output for blank pages.

• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Jam location
1

Standard bin

Multipurpose feeder

Tray 1

Tray [x]

Front door

Rear door

Clearing jams

100

Paper jam in the front door
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.

1 Open the front door.

2 Remove the toner cartridge.

Clearing jams

3 Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit.
Doing so may affect the quality of future print jobs.

4 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.

5 Insert the imaging unit.
Note: Use the arrows inside the printer as guides.

101

Clearing jams

102

6 Insert the toner cartridge.

7 Close the front door.
8 From the control panel, press

Paper jam in the rear door
1 Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.

Clearing jams

103

2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.

3 Close the rear door.
4 From the control panel, press

Paper jam in the standard bin
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.

Clearing jams

2 From the control panel, press

104

Paper jam in the duplex unit
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.

1 Pull out the tray.

2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.

3 Insert the tray.
4 From the control panel, press

Clearing jams

105

Paper jam in trays
1 Remove the tray.

2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.

3 Insert the tray.
4 From the control panel, press

Paper jam in the multipurpose feeder
1 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.

Clearing jams

2 From the control panel, press

106

Troubleshooting

107

Troubleshooting
Understanding the printer messages
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press

on the control panel.

Note: Make sure the paper size and type settings are speciﬁed in the Paper menu on the control
panel.

• Select Use current [paper source] on the control panel to clear the message and continue printing
using the current size and type of paper in the tray.

• Cancel the print job.

Change [paper source] to [custom type name] load [orientation]
Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press

on the control panel.

Note: Make sure the paper size and type settings are speciﬁed in the Paper menu on the control
panel.

• Select Use current [paper source] on the control panel to clear the message and continue printing
using the current size and type of paper in the tray.

• Cancel the print job.

Change [paper source] to [paper size] load [orientation]
Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press

on the control panel.

Note: Make sure the paper size and type settings are speciﬁed in the Paper menu on the control
panel.

• Select Use current [paper source] on the control panel to clear the message and continue printing
using the current size and type of paper in the tray.

• Cancel the print job.

Troubleshooting

108

Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:

• Load the correct size and type of paper in the tray, and then press

on the control panel.

Note: Make sure the paper size and type settings are speciﬁed in the Paper menu on the control
panel.

• Select Use current [paper source] on the control panel to clear the message and continue printing
using the current size and type of paper in the tray.

• Cancel the print job.

Complex page, some data may not have printed [39]
Try one or more of the following:

• From the printer control panel, press
to clear the message and continue printing.
• Reduce the number and size of fonts, the number and complexity of images, and the number of pages
in the print job.

• Cancel the print job.
• Install additional printer memory.

Some held jobs were not restored [57]
From the control panel, press

to clear the message and continue printing.

Defective ﬂash detected [51]
Try one or more of the following:

• Replace the defective ﬂash memory card.
• From the printer control panel, press
• Cancel the current print job.

to ignore the message and continue printing.

Incorrect paper size, open [paper source] [34]
Note: The paper source can be a tray or a feeder.
Try one or more of the following:

• Load the correct size of paper in the paper source.
•
•
•
•

From the control panel, press

to clear the message and print using a different paper source.

Check the length and width guides of the paper source and make sure the paper is loaded properly.
Make sure the correct paper size and type are speciﬁed in the Printing Preferences or in the Print dialog.
Make sure the paper size and type are speciﬁed in the Paper menu on the control panel.

Troubleshooting

109

• Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to
Universal, then make sure the paper is large enough for the data being printed.

• Cancel the print job.

Insufficient memory to support Resource Save feature [35]
Try one or more of the following:

• From the printer control panel, press

to disable Resource Save, clear the message, and continue

printing.

• Install additional printer memory.

Insufficient memory to collate job [37]
Try one or more of the following:

• From the printer control panel, press

to print the portion of the job already stored and begin

collating the rest of the print job.

• Cancel the current print job.

Insufficient memory, some Held Jobs were deleted [37]
From the printer control panel, press

to clear the message.

Insufficient memory, some held jobs will not be restored [37]
Do either of the following:

• From the printer control panel, press
to clear the message.
• Delete other held jobs to free up additional printer memory.

Load multipurpose feeder with [custom type name] [orientation]
Try one or more of the following:

• Load the multipurpose feeder with the correct size and type of paper.
• From the control panel, press

to clear the message and continue printing.

Note: If no paper is loaded in the multipurpose feeder, the printer manually overrides the request,
and then prints from an automatically selected tray.

• Cancel the current job.

Troubleshooting

110

Network [x] software error [54]
Try one or more of the following:

• From the control panel, press
to continue printing.
• Turn off the printer, wait for about 10 seconds, and then turn the printer back on.

Non‑Dell [supply type], see User’s Guide [33.xy]
Note: The supply type can either be a toner cartridge or imaging unit.
The printer has detected a non‑Dell supply or part installed in the printer.
Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies
or parts may affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Dell supplies and parts, and may deliver unpredictable results
if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage
your Dell printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts are not covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
and
printer, press
and continue printing.

on the printer control panel simultaneously for 15 seconds to clear the message

If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and
then install a genuine Dell supply or part.
Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit
www.dell.com/printers.

Not enough free space in ﬂash memory for resources [52]
Try one or more of the following:

• From the printer control panel, press
to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the ﬂash memory.
From the printer control panel, navigate to:
> Settings >
>

> Settings >

> Print Settings >

> Utilities Menu >

> Format Flash

> Yes >

• Use a larger‑capacity ﬂash memory card.
Note: Downloaded fonts and macros that are not stored in the ﬂash memory are deleted when the printer
is turned off or restarted.

Printer had to restart. Last job may be incomplete.
From the printer control panel, select Continue to clear the message and continue printing.
For more information, visit http://support.dell.com or contact technical support.

Troubleshooting

111

Remove paper from standard output bin
Remove the paper stack from the standard bin.

Standard network software error [54]
Try one or more of the following:

•
•
•
•

From the printer control panel, press

to conﬁrm.

Unplug the router, then wait for 30 seconds, and then plug it back again.
Turn off the printer, and then turn it back on.
Update the network ﬁrmware in the printer or the print server. For more information, visit the Dell
Support Web site at http://support.dell.com contact your system support person.

Parallel port disabled [56]
• From the control panel, press

to clear the message.

Notes:

• The printer discards any data received through the parallel port.
• Make sure that the Parallel Buffer menu is not set to Disabled.

Standard USB port disabled [56]
Try one or more of the following:

• From the printer control panel, press

to clear the message and continue printing.

Note: The printer discards any data received through the USB port.

• From the printer control panel, set USB Buffer to Auto.

Too many trays attached [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra trays.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.

Unformatted ﬂash detected [53]
Try one or more of the following:

• From the printer control panel, press
• Format the ﬂash memory device.

to stop the defragmentation and continue printing.

Troubleshooting

112

Note: If the error message remains, then the ﬂash memory device may be defective and need to be
replaced.

Unsupported option in slot [x] [55]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the unsupported option card from the printer controller board, and then replace it with a
supported card.

4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.

Cartridge low [88.xy]
You may need to order a toner cartridge. If necessary, press
message and continue printing.

on the printer control panel to clear the

Cartridge nearly low [88.xy]
If necessary, press

on the printer control panel to clear the message and continue printing.

Cartridge very low, [x] estimated pages remain [88.xy]
You may need to replace a toner cartridge very soon. For more information, see the “Replacing supplies” section
of the User’s Guide.
If necessary, press

on the printer control panel to clear the message and continue printing.

Close front door
Close the front door of the printer.

Imaging unit low [84.xy]
You may need to order an imaging unit. If necessary, press
and continue printing.

on the printer control panel to clear the message

Imaging unit nearly low [84.xy]
If necessary, press

on the printer control panel to clear the message and continue printing.

Troubleshooting

113

Imaging unit very low, [x] estimated pages remain [84.xy]
You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section
of the User’s Guide.
If necessary, press

on the printer control panel to clear the message and continue printing.

Insert tray [x]
Insert the indicated tray into the printer.

Load [paper source] with [custom string] [orientation]
Try one or more of the following:

• Load the indicated tray or feeder with the correct size and type of paper.
• From the printer control panel, press

to clear the message and continue printing.

Note: If the printer ﬁnds a tray that has the correct paper type and size, then it feeds from that tray. If
the printer cannot ﬁnd a tray that has the correct size and type of paper, then it prints from the
default paper source.

• Cancel the current job.

Load [paper source] with [custom type name] [orientation]
Try one or more of the following:

• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press

to clear the message and continue printing.

Note: If the printer ﬁnds a tray that has the correct size and type of paper, then it feeds from that
tray. If the printer cannot ﬁnd a tray that has the correct size and type of paper, then it prints from the
default paper source.

• Cancel the current job.

Load [paper source] with [paper size] [orientation]
Try one or more of the following:

• Load the tray or feeder with the correct size of paper.
• From the printer control panel, press

to clear the message and continue printing.

Note: If the printer ﬁnds a tray that has the correct paper size, then it feeds from that tray. If the
printer cannot ﬁnd a tray that has the correct size of paper, then it prints from the default paper
source.

• Cancel the current job.

Troubleshooting

114

Load [paper source] with [paper type] [paper size] [orientation]
Try one or more of the following:

• Load the tray or feeder with the correct size and type of paper.
• From the printer control panel, press

to clear the message and continue printing.

• Cancel the current job.

Memory full [38]
Try one or more of the following:

• From the printer control panel, press
• Decrease the resolution setting.
• Install additional printer memory.

to clear the message.

Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:

• Check if the toner cartridge is missing. If missing, install the toner cartridge.
For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.

• If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace
the toner cartridge.

Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:

• Check if the imaging unit is missing. If missing, install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide.

• If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the imaging unit is defective.
Replace the imaging unit.

Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the
instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then visit our Web site or contact the place where you
purchased the printer.

Troubleshooting

115

Replace cartridge, printer region mismatch [42.xy]
Install a suitable toner cartridge.

Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the
instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then visit our Web site or contact the place where
you purchased the printer.

Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing.
For more information, see the instruction sheet that came with the supply or see the “Replacing supplies”
section of the User’s Guide.
Note: If you do not have a replacement cartridge, then visit our Web site or contact the place where you
purchased the printer.

Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For
more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section
of the User’s Guide.
Note: If you do not have a replacement imaging unit, then visit our Web site or contact the place where
you purchased the printer.

Solving printer problems
• “Basic printer problems” on page 116
• “Option problems” on page 118
• “Paper feed problems” on page 120

Troubleshooting

116

Basic printer problems
The printer is not responding
Action

Yes

Step 1

Go to step 2.

Turn on the printer.

Press the Sleep
button to wake the
printer from Sleep
mode or Hibernate
mode.

Go to step 3.

Go to step 4.

Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.

Make sure the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Step 3
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?

Step 4
Unplug the other
Go to step 5.
Check other electrical equipment plugged into the electrical outlet. electrical equipment,
and then turn on the
printer. If the printer
Does other electrical equipment work?
does not work, then
reconnect the other
electrical equipment.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?

Go to step 6.

Make sure to match
the following:

• The USB symbol
on the cable with
the USB symbol
on the printer

• The appropriate
Ethernet cable
with the Ethernet
port
Step 6
Make sure the electrical outlet is not turned off by a switch or
breaker.
Is the electrical outlet turned off by a switch or breaker?

Turn on the switch or Go to step 7.
reset the breaker.

Troubleshooting

117

Action

Yes

Step 7

Connect the printer
power cord directly
to a properly
grounded electrical
outlet.

Go to step 8.

Go to step 9.

Connect the printer
cable securely to the
printer and the
computer, print
server, option, or
other network
device.

Go to step 10.

Turn off the printer,
remove all packing
materials, then
reinstall the
hardware options,
and then turn on the
printer.

Go to step 11.

Use correct printer
driver settings.

Go to step 12.

Install the correct
printer driver.

Check if the printer is plugged into any surge protectors,
uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible
power supplies, or extension cords?
Step 8
Check if one end of the printer cable is plugged into a port on the
printer and the other to the computer, print server, option, or other
network device.
Is the printer cable securely attached to the printer and the
computer, print server, option, or other network device?
Step 9
Make sure to install all hardware options properly and remove any
packing material.
Are all hardware options properly installed and all packing material
removed?
Step 10
Check if you have selected the correct port settings in the printer
driver.
Are the port settings correct?
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Step 12

The problem is
Turn off the printer, then wait for about 10 seconds, and then turn solved.
the printer back on.
Is the printer working?

Contact technical
support.

Troubleshooting

118

Printer display is blank
Action

Yes

Step 1

The problem is
solved.

Go to step 2.

Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
Step 2

The problem is
Turn off the printer, then wait for about 10 seconds, and then turn solved.
the printer back on.

Turn off the printer,
and then contact
technical support.

Do Please wait and Ready appear on the printer display?

Option problems
Cannot detect internal option
Action

Yes

Step 1

The problem is
Turn off the printer, then wait for about 10 seconds, and then turn solved.
on the printer.

No
Go to step 2.

Does the internal option operate correctly?
Step 2

Go to step 3.

Connect the internal
option to the
controller board.

Go to step 4.

Reinstall the internal
option.

Check if the internal option is properly installed in the controller
board.
a Turn off the printer using the power switch, and then unplug the
power cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate
connector in the controller board.
c Connect the power cord to the printer, then to a properly
grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?

Troubleshooting

119

Action

Yes

Step 4
a Check if the internal option is selected.

The problem is
solved.

Contact technical
support.

Action

Yes

Step 1
a Open the tray and do one or more of the following:

The problem is
solved.

Go to step 2.

Step 2
The problem is
a Turn off the printer, then wait about 10 seconds, and then turn solved.
the printer back on.
b Resend the print job.

Go to step 3.

It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see “Adding available options in the print driver”
on page 19.
b Resend the print job.
Does the internal option operate correctly?

Tray problems

• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.

• If you are printing on custom‑size paper, then make sure
that the paper guides rest against the edges of the paper.

• Make sure the paper is below the maximum paper ﬁll
indicator.

• Make sure paper lies ﬂat in the tray.
b Check if the tray closes properly.
Is the tray working?

Is the tray working?
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed
in the Installed Features list.
Is the tray listed in the menu settings page?

Go to step 4.

Reinstall the tray. For
more information,
see the setup
documentation that
came with the tray.

Troubleshooting

120

Action

Yes

Step 4

Go to step 5.

Manually add the
tray in the printer
driver.

The problem is
solved.

Contact technical
support.

Action

Yes

Step 1
a Pull out the tray, and then do one or more of the following:

Go to step 2.

The problem is
solved.

Go to step 3.

The problem is
solved.

Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 19.
Is the tray available in the printer driver?
Step 5
Check if the option is selected.
a From the application you are using, select the option. For Mac
OS X version 9 users, make sure the printer is set up in Chooser.
b Resend the print job.
Is the tray working?

Paper feed problems
Paper frequently jams

• Make sure paper lies ﬂat in the tray.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.

• Check if the paper guides are aligned against the edges of
the paper.

• Make sure the paper is below the maximum paper ﬁll
indicator.

• Check if you are printing on a recommended paper size and
type.

b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?

Troubleshooting

121

Action

Yes

Step 3
a Review the tips on avoiding jams. For more information, see
“Avoiding jams” on page 98.
b Follow the recommendations, and then resend the print job.

Contact technical
support.

The problem is
solved.

Yes

Contact technical
support.

The problem is
solved.

Yes

The problem is
solved.

Contact technical
support.

Do paper jams still occur frequently?

Paper jam message remains after jam is cleared
Action

a From the printer control panel, navigate to:
Next >

> Clear the jam, press OK >

b Follow the instructions on the printer display.
Does the paper jam message remain?

Jammed pages are not reprinted
Action

a Turn on jam recovery.
1 From the control panel, navigate to:
Settings > General Settings > Print Recovery > Jam
Recovery
2 Select On or Auto.

3 Depending on your printer model, press
b Resend the pages that did not print.
Were the jammed pages reprinted?

Troubleshooting

122

Solving print problems
Printing problems
Print jobs do not print
Action

Yes

The problem is
Step 1
a From the document you are trying to print, open the Print dialog solved.
and check if you have selected the correct printer.

No
Go to step 2.

Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
The problem is
Step 2
a Check if the printer is plugged in and turned on, and if Ready solved.
appears on the printer display.
b Resend the print job.

Go to step 3.

Do the jobs print?
Step 3

The problem is
If an error message appears on the printer display, then clear the solved.
message.

Go to step 4.

Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
The problem is
a Check if the ports (USB, serial, or Ethernet) are working and if solved.
the cables are securely connected to the computer and the
printer.

Go to step 5.

Note: For more information, see the setup documentation
that came with the printer.
b Resend the print job.
Do the jobs print?
Step 5
a Turn off the printer, then wait for about 10 seconds, and then
turn the printer back on.
b Resend the print job.
Do the jobs print?

The problem is
solved.

Go to step 6.

Troubleshooting

123

Action

Yes

Step 6
a Remove, and then reinstall the printer software. For more
information, see “Installing the printer” on page 18.

The problem is
solved.

Contact technical
support.

Note: For more information, visit
www.dell.com/support/printers.
b Resend the print job.
Do the jobs print?

Printing slows down
Notes:

• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated
temperatures.

• The printer speed may also be reduced when the printed output resolution is set to 1,200 dpi.
Action

Yes

Place letter‑ or A4‑size paper in the tray, and then resend the print The problem is
job.
solved.

No
Contact technical
support.

Does the print speed increase?

Print job takes longer than expected
Action

Yes

Step 1

The problem is
solved.

Go to step 2.

The problem is
solved.

Go to step 3.

Change the environmental settings of the printer.
a From the control panel, navigate to:
Settings > General Settings
b Select Eco‑Mode or Quiet Mode, and then select Off.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the job print?
Step 2
Reduce the font size, the number and complexity of images, and
the number of pages in the print job, and then resend the job
Did the job print?

Troubleshooting

124

Action

Yes

Step 3
a Remove held jobs stored in the printer memory.

The problem is
solved.

Go to step 4.

The problem is
solved.

Go to step 5.

The problem is
solved.

Contact technical
support.

Yes

b Resend the print job.
Did the job print?
Step 4
a Disable the Page Protect feature.
From the control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect
> Off
b Resend the print job.
Did the job print?
Step 5
Install additional printer memory, and then resend the print job.
Did the job print?

Job prints from the wrong tray or on the wrong paper
Action

The problem is
Step 1
a Check if you are printing on paper that is supported by the tray. solved.

Go to step 2.

b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
Step 2
a From the Paper menu on the printer control panel, set the paper solved.
size and type to match the paper loaded in the tray.
b Resend the print job.

Go to step 3.

Did the job print from the correct tray or on the correct paper?
Step 3
The problem is
solved.
a Depending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
b Resend the print job.

Go to step 4.

Did the job print from the correct tray or on the correct paper?
Step 4
a Check if the trays are not linked.

b Resend the print job.
Did the job print from the correct tray or on the correct paper?

The problem is
solved.

Contact technical
support.

Troubleshooting

125

Incorrect characters print
Action

Yes

Step 1

Deactivate Hex
Trace mode.

Go to step 2.

Contact technical
support.

The problem is
solved.

Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off
the printer, and then turn it back on to deactivate Hex Trace
mode.
Is the printer in Hex Trace mode?
Step 2
a From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?

Tray linking does not work
Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set
the size from the Paper Size/Type menu.
Action

Yes

The problem is
solved.

Contact technical
support.

Action

Yes

Step 1
a From the Finishing menu on the printer control panel, set
Collate to (1,2,3) (1,2,3).
b Resend the print job.

The problem is
solved.

Go to step 2.

a From the printer control panel, set the paper size and type in
the Paper menu to match the paper loaded in the trays to be
linked.
Note: The paper size and type must match for trays to be
linked.
b Resend the print job.
Do the trays link correctly?

Large jobs do not collate

Did the job print and collate correctly?

Troubleshooting

126

Action

Yes

Step 2
a From the printer software, set Collate to (1,2,3) (1,2,3).

The problem is
solved.

Go to step 3.

Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides
the setting in the Finishing menu.
b Resend the print job.
Did the job print and collate correctly?
Step 3

The problem is
Reduce the complexity of the print job by eliminating the number solved.
and size of fonts, the number and complexity of images, and the
number of pages in the job.

Contact technical
support.

Did the job print and collate correctly?

Unexpected page breaks occur
Action

Yes

Step 1

The problem is
solved.

Go to step 2.

The problem is
solved.

Contact technical
support.

Adjust the print timeout settings.
a From the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
b Select a higher setting and then, depending on your printer
or Submit.
model, select
c Resend the print job.
Did the ﬁle print correctly?
Step 2
a Check the original ﬁle for manual page breaks.

b Resend the print job.
Did the ﬁle print correctly?

Print quality problems
Characters have jagged or uneven edges

Troubleshooting

127

Action

Yes

Step 1
a Print a font sample list to check if the fonts you are using are
supported by the printer.
1 From the control panel, navigate to:
Menus > Reports > Print Fonts
2 Select PCL Fonts or PostScript Fonts.

Go to step 2.

Select a font that is
supported by the
printer.

b Resend the print job.
Are you using fonts that are supported by the printer?
Step 2
The problem is
Check if the fonts installed on the computer are supported by the solved.
printer.

Contact technical
support.

Are the fonts installed on the computer supported by the printer?

Printer is printing blank pages

Action

Yes

Step 1
a Check if there is packing material left on the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 2.

The problem is
solved.

2 Check if the packing material is properly removed from the
imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.

b Resend the print job.
Is the printer still printing blank pages?

Troubleshooting

128

Action

Yes

Step 2
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 3.

The problem is
solved.

Contact technical
support.

The problem is
solved.

Action

Yes

Step 1
a Move the width and length guides in the tray to the correct
positions for the paper loaded.
b Resend the print job.

Go to step 2.

The problem is
solved.

2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.

b Resend the print job.
Is the printer still printing blank pages?
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?

Clipped pages or images

Is the page or image clipped?
Step 2
Go to step 3.
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?

Do one or more of
the following:

• Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.

• Change the
paper loaded in
the tray to match
the paper size
speciﬁed in the
tray settings.

Troubleshooting

129

Action

Yes

Step 3
a Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b Resend the print job.

Go to step 4.

The problem is
solved.

Contact technical
support.

The problem is
solved.

Action

Yes

Step 1

Go to step 2.

Load paper with the
correct paper type
and weight in the
tray.

Go to step 3.

Change the paper
loaded in the tray to
match the paper type
and weight speciﬁed
in the tray settings.

Is the page or image clipped?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge.

2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.

b Resend the print job.
Is the page or image clipped?

Shadow images appear on prints

Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do shadow images still appear on prints?

The problem is
solved.

Troubleshooting

130

Action

Yes

Step 4

Contact technical
support.

The problem is
solved.

Yes

Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?

Gray background on prints

Action

The problem is
Step 1
a From the Quality Menu on the printer control panel, decrease solved.
the toner darkness.

Go to step 2.

Note: 8 is the factory default setting.
b Resend the print job.
Did the gray background disappear from the prints?
Step 2
Reinstall the imaging unit and the toner cartridge.
a Remove the toner cartridge.

The problem is
solved.

Go to step 3.

The problem is
solved.

Contact technical
support.

b Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
c Install the imaging unit, and then the cartridge.

d Resend the print job.
Did the gray background disappear from the prints?
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?

Troubleshooting

131

Incorrect margins on prints

Action

Yes

Step 1
a Move the width and length guides in the tray to the correct
positions for the paper size loaded.
b Resend the print job.

The problem is
solved.

Go to step 2.

Are the margins correct?
Step 2
Go to step 3.
From the printer control panel, set the paper size in the Paper menu
to match the paper loaded in the tray.

Do one or more of
the following:

• Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.

Does the paper size match the paper loaded in the tray?

• Change the
paper loaded in
the tray to match
the paper size
speciﬁed in the
tray settings.
Step 3
a Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b Resend the print job.
Are the margins correct?

The problem is
solved.

Contact technical
support.

Troubleshooting

132

Paper curl
Action

Yes

Step 1

Go to step 2.

Adjust the width and
length guides.

Go to step 3.

Specify the paper
type and weight from
the tray settings to
match the paper
loaded in the tray.

Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
Are the width and length guides positioned correctly?
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.

The problem is
solved.

Is the paper still curled?
Step 4
a Remove the paper from the tray, and then turn it over.

Go to step 5.

The problem is
solved.

Contact technical
support.

The problem is
solved.

b Resend the print job.
Is the paper still curled?
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Is the paper still curled?

Print irregularities

Troubleshooting

133

Action

Yes

Step 1
a Move the width and length guides in the tray to the correct
positions for the size of the paper loaded in the tray.
b Resend the print job.

Go to step 2.

The problem is
solved.

Go to step 3.

Specify the paper
size and type from
the tray settings to
match the paper
loaded in the tray.

Do print irregularities still appear?
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper
loaded in the tray?
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.

The problem is
solved.

Do print irregularities still appear?
Step 4
From the printer
Go to step 5.
control
panel,
set
the
Check if the paper loaded in the tray has texture or rough ﬁnishes.
paper texture in the
Paper menu to match
Are you printing on textured or rough paper?
the paper loaded in
the tray.
Step 5
a Load paper from a fresh package.

Go to step 6.

The problem is
solved.

Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?

Contact technical
The problem is
support or your Dell solved.
printer dealer.

Troubleshooting

134

Repeating defects appear on prints

Action

Yes

Step 1

Go to step 2.

• 97 mm (3.82 in.)
• 47 mm (1.85 in.)
• 38 mm (1.5 in.)
Is the distance between defects equal to one of the listed
measurements?

Replace the imaging unit, and then resend the print job.

1 Check if the
distance
between the
defects equal to
80 mm (3.15 in.)
2 Take note of the
distance, and
then contact
technical
support or your
Dell printer
dealer.

Measure the distance between the defects.
Check for a distance between the defects that equals:

Step 2

Contact technical
The problem is
support or your Dell solved.
printer dealer.

Do the repeating defects still appear?

Print is too dark

Action

Yes

Step 1
Go to step 2.
a From the Quality menu on the printer control panel, reduce the
toner darkness.
Note: 8 is the factory default setting.

b Resend the print job.
Is the print still too dark?

No
The problem is
solved.

Troubleshooting

Action

135

Yes

Go to step 3.
Step 2
a From the printer control panel, set the paper type, texture and
weight in the Paper menu to match the paper loaded in the tray.
b Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?

No
Do one or more of
the following:

• Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.

• Change the
paper loaded in
the tray to match
the paper type,
texture and
weight speciﬁed
in the tray
settings.
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type,
texture and weight from Printing Preferences or from the Print
dialog.
b Resend the print job.

The problem is
solved.

Is the print still too dark?
From the printer
Go to step 5.
control
panel,
Check if the paper loaded in the tray has texture or rough ﬁnishes.
change the texture
settings in the Paper
Are you printing on textured or rough paper?
Texture menu to
match the paper you
are printing on.
Step 4

Step 5
a Load paper from a fresh package.

Go to step 6.

The problem is
solved.

Contact technical
support.

The problem is
solved.

Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Is the print still too dark?
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?

Troubleshooting

136

Print is too light

Action

Yes

Step 1
a From the Quality menu on the printer control panel, increase
the toner darkness.

Go to step 2.

The problem is
solved.

Go to step 3.

Change the paper
type, texture, and
weight to match the
paper loaded in the
tray.

Note: 8 is the factory default setting.
b Resend the print job.
Is the print still too light?
Step 2
From the printer control panel, set the paper type, texture, and
weight in the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 4.
Step 3
a Depending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
b Resend the print job.

The problem is
solved.

Is the print still too light?
Step 4
Make sure that the paper has no texture or rough ﬁnishes.
Are you printing on textured or rough paper?

Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Is the print still too light?

From the printer
Go to step 5.
control panel,
change the texture
settings in the Paper
Texture menu to
match the paper you
are printing on.
Go to step 6.

The problem is
solved.

Troubleshooting

137

Action

Yes

Step 6
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 7.

The problem is
solved.

Contact technical
support.

The problem is
solved.

Action

Yes

Step 1
a Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
b Resend the print job.

Go to step 2.

The problem is
solved.

Contact technical
support.

The problem is
solved.

b Resend the print job.
Is the print still too light?
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?

Skewed print

Is the print still skewed?
Step 2
a Check if you are printing on a paper that is supported by the
tray.
b Resend the print job.
Is the print still skewed?

Troubleshooting

138

Printer is printing solid black pages

Action

Yes

Step 1
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 2.

The problem is
solved.

Contact technical
support.

The problem is
solved.

Action

Yes

Step 1

Go to step 2.

Set the paper type to
Transparency.

Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.

b Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?

Transparency print quality is poor

From the printer control panel, set the paper type in the Paper
menu to match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Contact technical
Step 2
a Check if you are using a recommended type of transparency. support.

b Resend the print job.
Is the print quality still poor?

The problem is
solved.

Troubleshooting

139

Streaked horizontal lines appear on prints

Action

Yes

Step 1
Go to step 2.
a Depending on your operating system, specify the tray or feeder
from Printing Preferences or the Print dialog.
b Resend the print job.

No
The problem is
solved.

Do streaked horizontal lines appear on prints?
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.

Go to step 3.

Change the paper
type and weight to
match the paper
loaded in the tray.

Go to step 4.

The problem is
solved.

Go to step 5.

The problem is
solved.

Contact technical
support.

The problem is
solved.

Do the paper type and weight match the type and weight of the
paper in the tray?
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.

b Resend the print job.
Do streaked horizontal lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?

Troubleshooting

140

Streaked vertical lines appear on prints

Action

Yes

Go to step 2.
Step 1
a Depending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
b Resend the print job.

No
The problem is
solved.

Do streaked vertical lines appear on prints?
Step 2

Go to step 3.

From the printer control panel, set the paper texture, type, and
weight in the Paper menu to match the paper loaded in the tray.

Do one or more of
the following:

• Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.

Do the paper texture, type, and weight match the paper in the tray?

• Change the
paper loaded in
the tray to match
the paper
texture, type, and
weight speciﬁed
in the tray
settings.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b Resend the print job.
Do streaked vertical lines appear on prints?

Go to step 4.

The problem is
solved.

Troubleshooting

141

Action

Yes

Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 5.

The problem is
solved.

b Resend the print job.
Do streaked vertical lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.

Contact technical
The problem is
support or your Dell solved.
printer dealer.

Do streaked vertical lines appear on prints?

Horizontal voids appear on prints

Action

Yes

Go to step 2.
Step 1
a Make sure your software program is using a correct ﬁll pattern.

No
The problem is
solved.

b Resend the print job.
Do horizontal voids appear on prints?
Go to step 3.
Step 2
a Load the speciﬁed tray or feeder with a recommended type of
paper.
b Resend the print job.
Do horizontal voids appear on prints?

The problem is
solved.

Troubleshooting

142

Action

Yes

Step 3
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

Go to step 4.

The problem is
solved.

Contact technical
support.

The problem is
solved.

Yes

b Resend the print job.
Do horizontal voids appear on prints?
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?

Vertical voids appear on prints

Action

Go to step 2.
Step 1
a Make sure your software program is using a correct ﬁll pattern.

The problem is
solved.

b Resend the print job.
Do vertical voids appear on prints?
Step 2
Go to step 3.
a From the printer control panel, set the paper type and weight
in the Paper menu to match the paper loaded in the tray.
b Resend the print job.
Do vertical voids appear on prints?

The problem is
solved.

Troubleshooting

143

Action

Yes

Step 3

Go to step 4.

The problem is
solved.

Contact technical
support.

The problem is
solved.

Check if you are using a recommended type of paper.
a Load the indicated tray or feeder with a recommended type of
paper.
b Resend the print job.
Do vertical voids appear on prints?
Step 4
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.

2 Firmly shake the imaging unit.

Note: The laser
scanning unit may
be defective.

Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.

b Resend the print job.
Do vertical voids appear on prints?

Toner specks appear on prints
Action

Yes

Replace the imaging unit, and then resend the print job.

Contact technical
support.

The problem is
solved.

Action

Yes

Replace the imaging unit, and then resend the print job.

Contact technical
support.

The problem is
solved.

Do toner specks appear on prints?

Uneven print density

Is the print density uneven?

Troubleshooting

144

Embedded Web Server does not open
Action

Yes

Step 1
a Turn on the printer.

The problem is
solved.

Go to step 2.

The problem is
solved.

Go to step 3.

The problem is
solved.

Go to step 4.

b Open a Web browser, and then type the printer IP address.
c Press Enter.
Does the Embedded Web Server open?
Step 2
Make sure the printer IP address is correct.
a View the printer IP address:

• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page,
and then ﬁnding the TCP/IP section
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
b Open a Web browser, and then type the IP address.
Note: Depending on the network settings, you may need to
type “https://” instead of “http://” before the printer IP
address to access the Embedded Web Server.
c Press Enter.
Does the Embedded Web Server open?
Step 3
Check if the network is working.
a Print a network setup page.

b Check the ﬁrst section of the network setup page and conﬁrm
that the status is Connected.
Note: If the status is Not Connected, then the connection
may be intermittent, or the network cable may be defective.
Contact your system support person for a solution, and then
print another network setup page.
c Open a Web browser, and then type the printer IP address.

d Press Enter.
Does the Embedded Web Server open?

Troubleshooting

Action

145

Yes

The problem is
Check if the cable connections to the printer and print server are solved.
secure.
a Connect the cables properly. For more information, see the
setup documentation that came with the printer.
b Open a Web browser, and then type the printer IP address.
Step 4

No
Go to step 5.

c Press Enter.
Does the Embedded Web Server open?
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.

The problem is
solved.

Contact your system
support person.

Does the Embedded Web Server open?

Contacting technical support
When you call technical support, describe the problem, the message on the printer display, and the
troubleshooting steps you have already taken.
See the label inside the top front cover or at the back of the printer, and then take note of the following:

• The printer model
• The service tag number or express service code
For more information, go to www.dell.com/support.

Appendix

146

Appendix
Dell Technical Support Policy
Technician‑assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the Operating System, application software and
hardware drivers to the original default conﬁguration as shipped from Dell, as well as the veriﬁcation of
appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted
technical support, online technical support is available at Dell Support. Additional technical support options
may be available for purchase.
Dell provides limited technical support for the printer and any Dell‑installed software and peripherals. Support
for third‑party software and peripherals is provided by the original manufacturer, including those purchased
and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration
(CFI/DellPlus).

Contacting Dell
You can contact Dell electronically using the following address: www.dell.com/contactdell.

Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode

Description

Power consumption
(Watts)

Printing

The product is generating hard‑copy output from electronic inputs.

560 (one-sided), 380 (twosided)

Copy

The product is generating hard‑copy output from hard‑copy original
documents.

Scan

The product is scanning hard‑copy documents.

Ready

The product is waiting for a print job.

Sleep Mode The product is in a high‑level energy‑saving mode.

Hibernate

The product is in a low‑level energy‑saving mode.

0.5

Off

The product is plugged into an electrical outlet, but the power switch is 0.0
turned off.

The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.

Appendix

147

Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes):

By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.

Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:

• Using the Hibernate Timeout
• Using the Schedule Power modes
• Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions

3 days

The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed
between one hour and one month.

Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.

Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.

Warranty and Return Policy
Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to
new in accordance with industry‑standard practices. For information about the Dell warranty for your printer,
refer to the Product Information Guide.

Index

148

Index
A
accessing the controller board 13
accessing the Embedded Web
Server 12
accessing the remote control
panel
Embedded Web Server 95
Active NIC menu 55
adding hardware options
print driver 19
adding internal options
print driver 19
adjusting printer display
brightness 84
adjusting Sleep Mode 84
adjusting toner darkness 42
AirPrint
using 43
AppleTalk menu 60
attaching cables 17
available internal options 13
avoiding jams 39
avoiding paper jams 98

C
cables
Ethernet 17
parallel 17
USB 17
canceling a print job
from the computer 44
from the printer control
panel 44
cannot open Embedded Web
Server 144
card stock
loading, multipurpose
feeder 28
tips 37
Cartridge low [88.xy] 112
Cartridge nearly low [88.xy] 112
Cartridge very low, [x] estimated
pages remain [88.xy] 112
Change [paper source] to
[custom string] load
[orientation] 107

Change [paper source] to
[custom type name] load
[orientation] 107
Change [paper source] to [paper
size] load [orientation] 107
Change [paper source] to [paper
type] [paper size] load
[orientation] 108
checking an unresponsive
printer 116
checking status of parts and
supplies 88
cleaning
exterior of the printer 88
cleaning the printer 88
Close front door 112
Complex page, some data may
not have printed [39] 108
Conﬁdential Print menu 64
conﬁguration information
wireless network 20
conﬁgurations
printer 9
Conﬁgure MP menu 49
conﬁguring
multiple printers 96
supply notiﬁcations, imaging
unit 95
supply notiﬁcations, toner
cartridge 95
conﬁguring supply
notiﬁcations 95
conﬁguring the Universal paper
size settings 23
connecting to a wireless network
using Personal Identiﬁcation
Number (PIN) method 21
using Push Button Conﬁguration
(PBC) method 21
using the Embedded Web
Server 21
conservation settings
brightness, adjusting 84
conserving supplies 82
Eco‑Mode 82
Hibernate mode 84
Quiet mode 83
Schedule Power Modes 85

Sleep Mode 84
conserving supplies 82
contacting technical support 145
control panel 10
factory defaults, restoring 97
using 10
control panel, printer
indicator light 11
sleep button light 11
controller board
accessing 13
creating the printer control panel
PIN 97
custom paper type
assigning 32
Custom Type [x]
assigning a paper type 32
Custom Types menu 53

D
Default Source menu 45
Defective ﬂash detected [51] 108
Dell Document Hub
using 44
device and network settings
erasing 87
directory list
printing 44
display troubleshooting
printer display is blank 118
display, printer control panel
adjusting brightness 84
documents, printing
from a computer 42

E
Eco‑Mode
using 82
embedded solutions
erasing 87
Embedded Web Server
accessing 12
accessing the remote control
panel 95
adjusting brightness 84
copying settings to other
printers 96
problem accessing 144

Index

envelopes
loading, multipurpose
feeder 28
tips on using 37
environmental settings
conserving supplies 82
Eco‑Mode 82
Hibernate mode 84
printer display brightness,
adjusting 84
Quiet mode 83
Schedule Power Modes 85
Sleep Mode 84
erasing non‑volatile memory 87
erasing volatile memory 86
Ethernet network
preparing to set up for Ethernet
printing 19
Ethernet port 17
Ethernet setup
preparing for an 19
exterior of the printer
cleaning 88

149

held print jobs
printing from a Macintosh
computer 42
printing from Windows 42
Help menu 81
Hibernate mode
using 84
HTML menu 79

General Settings menu 67
Google Cloud Print
using 43
green settings
Eco‑Mode 82
Hibernate mode 84
Quiet mode 83
Schedule Power Modes 85

identifying jam locations 99
Image menu 80
imaging unit
replacing 91
Imaging unit low [84.xy] 112
Imaging unit nearly low
[84.xy] 112
Imaging unit very low, [x]
estimated pages remain
[84.xy] 113
Incorrect paper size, open [paper
source] [34] 108
individual settings
erasing 87
Insert tray [x] 113
installing
optional tray 16
installing an optional card 14
installing optional tray 16
installing printer 18
Insufficient memory to collate job
[37] 109
Insufficient memory to support
Resource Save feature [35] 109
Insufficient memory, some Held
Jobs were deleted [37] 109
Insufficient memory, some held
jobs will not be restored [37] 109
internal options 13
internal options, adding
print driver 19
IPv6 menu 58

F
factory defaults, restoring 97
ﬁnding more information about
the printer 7
Finishing menu 72
ﬁrmware card 13
font sample list
printing 44

hardware options, adding
print driver 19
held jobs
printing from a Macintosh
computer 42
printing from Windows 42

jams
avoiding 98
Job Accounting menu 75

L
labels, paper
tips on using 38

letterhead
loading, multipurpose
feeder 28
tips on using 38
linking trays 32
Load [paper source] with [custom
string] [orientation] 113
Load [paper source] with [custom
type name] [orientation] 113
Load [paper source] with [paper
size] [orientation] 113
Load [paper source] with [paper
type] [paper size] [orientation] 114
Load multipurpose feeder with
[custom type name]
[orientation] 109
loading
multipurpose feeder 28
trays 24
loading the optional tray 24
loading the standard tray 24
locating paper jam 99
lock, security 86

M
memory
types installed on printer 86
memory card 13
Memory full [38] 114
menu settings
loading on multiple printers 96
menu settings page
printing 22
menus
Active NIC 55
AppleTalk 60
Conﬁdential Print 64
Conﬁgure MP 49
Custom Types 53
Default Source 45
Finishing 72
General Settings 67
Help 81
HTML 79
Image 80
IPv6 58
Job Accounting 75
list of 45
Network [x] 55
Network Card 57
Paper Loading 52
Paper Size/Type 46

Index

Paper Texture 49
Paper Weight 51
PCL Emul 77
PDF 76
PostScript 74
Quality 73
Reports 54, 57
Security Audit Log 65
Set Date and Time 66
Setup 70
SMTP Setup menu 63
Standard Network 55
Standard Parallel 62
Standard USB 60
Substitute Size 49
TCP/IP 57
Universal Setup 53
wireless 59
XPS 74
mobile device
printing from 43, 44
Mopria Print Service
using 43
moving the printer 8, 93, 94
multipurpose feeder
loading 28

N
Network [x] menu 55
Network [x] software error
[54] 110
Network Card menu 57
network setup page
printing 22
noise, printer
reducing 83
Non‑Dell [supply type], see
User’s Guide [33.xy] 110
non‑volatile memory 86
erasing 87
Not enough free space in ﬂash
memory for resources [52] 110
notices 146, 147
number of remaining pages
estimate 88

O
optional card
installing 14
optional tray
installing 16

150

loading 24
options
ﬁrmware cards 13
memory cards 13
ordering supplies
using Printer Home 89

P
paper
characteristics 34
letterhead 35
loading, multipurpose
feeder 28
preprinted forms 35
recycled 36
selecting 35
setting size 23
setting type 23
storing 39
unacceptable 35, 36
Universal size setting 23
paper feed troubleshooting
message remains after jam is
cleared 121
paper jam in front door 100
paper jam in the duplex unit 104
paper jam in the multipurpose
feeder 105
paper jam in the rear door 102
paper jam in the standard
bin 103
paper jam in trays 105
paper jam, clearing
in front door 100
in the duplex unit 104
in the multipurpose feeder 105
in the rear door 102
in the standard bin 103
in trays 105
paper jams
avoiding 98
Paper Loading menu 52
Paper Size/Type menu 46
paper sizes
supported by the printer 39
paper stop, using 23
Paper Texture menu 49
paper types
duplex support 40
supported by printer 40
where to load 40
Paper Weight menu 51

parallel port 17
Parallel port disabled [56] 111
parts and supplies, status of
checking, on printer control
panel 88
PCL Emul menu 77
PDF menu 76
Personal Identiﬁcation Number
method
using 21
PostScript menu 74
preparing to set up the printer on
an Ethernet network 19
print driver
hardware options, adding 19
print irregularities 132
print job
canceling from the
computer 44
canceling from the printer
control panel 44
print quality troubleshooting
blank pages 127
characters have jagged
edges 126
clipped pages or images 128
gray background on prints 130
horizontal voids appear on
prints 141
print irregularities 132
print is too dark 134
print is too light 136
printer is printing solid black
pages 138
repeating print defects appear
on prints 134
shadow images appear on
prints 129
skewed print 137
streaked horizontal lines appear
on prints 139
streaked vertical lines 140
toner specks appear on
prints 143
transparency print quality is
poor 138
uneven print density 143
white streaks 142
print troubleshooting
incorrect characters print 125
incorrect margins on prints 131

Index

jammed pages are not
reprinted 121
job prints from wrong tray 124
job prints on wrong paper 124
jobs do not print 122
Large jobs do not collate 125
paper curl 132
paper frequently jams 120
print job takes longer than
expected 123
printing slows down 123
tray linking does not work 125
unexpected page breaks
occur 126
printer 18
conﬁgurations 9
minimum clearances 8
moving 8, 93, 94
selecting a location 8
shipping 94
printer conﬁgurations
basic model 9
conﬁgured model 9
printer control panel
adjusting brightness 84
indicator light 11
sleep button light 11
printer control panel PIN
creating 97
Printer had to restart. Last job
may be incomplete. 110
printer information
where to ﬁnd 7
printer is printing blank
pages 127
printer menus 45
printer messages
Cartridge low [88.xy] 112
Cartridge nearly low [88.xy] 112
Cartridge very low, [x] estimated
pages remain [88.xy] 112
Change [paper source] to
[custom string] load
[orientation] 107
Change [paper source] to
[custom type name] load
[orientation] 107
Change [paper source] to
[paper size] load
[orientation] 107

151

Change [paper source] to
[paper type] [paper size] load
[orientation] 108
Close front door 112
Complex page, some data may
not have printed [39] 108
Defective ﬂash detected
[51] 108
Imaging unit low [84.xy] 112
Imaging unit nearly low
[84.xy] 112
Imaging unit very low, [x]
estimated pages remain
[84.xy] 113
Incorrect paper size, open
[paper source] [34] 108
Insert tray [x] 113
Insufficient memory to collate
job [37] 109
Insufficient memory to support
Resource Save feature
[35] 109
Insufficient memory, some Held
Jobs were deleted [37] 109
Insufficient memory, some held
jobs will not be restored
[37] 109
Load [paper source] with
[custom string] [orientation] 113
Load [paper source] with
[custom type name]
[orientation] 113
Load [paper source] with [paper
size] [orientation] 113
Load [paper source] with [paper
type] [paper size]
[orientation] 114
Load multipurpose feeder with
[custom type name]
[orientation] 109
Memory full [38] 114
Network [x] software error
[54] 110
Non‑Dell [supply type], see
User’s Guide [33.xy] 110
Not enough free space in ﬂash
memory for resources [52] 110
Parallel port disabled [56] 111
Printer had to restart. Last job
may be incomplete. 110

Reinstall missing or
unresponsive cartridge
[31.xy] 114
Reinstall missing or
unresponsive imaging unit
[31.xy] 114
Remove paper from standard
output bin 111
Replace cartridge, 0 estimated
pages remain [88.xy] 114
Replace cartridge, printer region
mismatch [42.xy] 115
Replace imaging unit, 0
estimated pages remain
[84.xy] 115
Replace unsupported cartridge
[32.xy] 115
Replace unsupported imaging
unit [32.xy] 115
Some held jobs were not
restored [57] 108
Standard network software
error [54] 111
Standard USB port disabled
[56] 111
Too many trays attached [58] 111
Unformatted ﬂash detected
[53] 111
Unsupported option in slot [x]
[55] 112
printer options troubleshooting
internal option is not
detected 118
tray problems 119
printer problems, solving
basic 116
printing
directory list 44
font sample list 44
from a computer 42
from a mobile device 43
from a mobile device using Dell
Document Hub 44
menu settings page 22
network setup page 22
printing a network setup
page 22
printing held jobs
from a Macintosh computer 42
from Windows 42
publications
where to ﬁnd 7

Index

Push Button Conﬁguration
method
using 21

Q
Quality menu 73
Quiet mode 83

R
recycled paper
using 36
recycling
Dell products 85
reducing noise 83
Reinstall missing or unresponsive
cartridge [31.xy] 114
Reinstall missing or unresponsive
imaging unit [31.xy] 114
remote control panel
using Embedded Web
Server 95
Remove paper from standard
output bin 111
repeat print jobs
printing from a Macintosh
computer 42
printing from Windows 42
repeating print defects appear on
prints 134
Replace cartridge, 0 estimated
pages remain [88.xy] 114
Replace cartridge, printer region
mismatch [42.xy] 115
Replace imaging unit, 0
estimated pages remain
[84.xy] 115
Replace unsupported cartridge
[32.xy] 115
Replace unsupported imaging
unit [32.xy] 115
replacing
imaging unit 91
toner cartridge 89
reports
viewing 95
Reports menu 54, 57
reserve print jobs
printing from a Macintosh
computer 42
printing from Windows 42

152

S
safety information 5, 6
Schedule Power Modes
using 85
Security Audit Log menu 65
security lock 86
security settings
erasing 87
selecting a location for the
printer 8
selecting paper 35
Set Date and Time menu 66
setting
paper size 23
paper type 23
TCP/IP address 57
Setup menu 70
shipping the printer 94
Sleep Mode
adjusting 84
SMTP Setup menu 63
Some held jobs were not
restored [57] 108
standard bin, using 23
Standard Network menu 55
Standard network software error
[54] 111
Standard Parallel menu 62
standard tray
loading 24
Standard USB menu 60
Standard USB port disabled
[56] 111
statement of volatility 86
status of parts and supplies
checking 88
storing
paper 39
supplies 89
streaked horizontal lines appear
on prints 139
streaked vertical lines appear on
prints 140
streaks appear 142
Substitute Size menu 49
supplies
conserving 82
ordering 89
storing 89
supply notiﬁcations
conﬁguring 95

supported paper sizes 39
supported paper types and
weights 40

T
TCP/IP menu 57
tips
card stock 37
letterhead 38
on using envelopes 37
on using labels 38
transparencies 38
tips on using envelopes 37
toner cartridge
replacing 89
toner darkness
adjusting 42
Too many trays attached [58] 111
transparencies
loading, multipurpose
feeder 28
tips 38
trays
linking 32
loading 24
unlinking 32
troubleshooting
cannot open Embedded Web
Server 144
checking an unresponsive
printer 116
contacting technical
support 145
solving basic printer
problems 116
troubleshooting, display
printer display is blank 118
troubleshooting, paper feed
message remains after jam is
cleared 121
troubleshooting, print
incorrect characters print 125
incorrect margins on prints 131
jammed pages are not
reprinted 121
job prints from wrong tray 124
job prints on wrong paper 124
jobs do not print 122
Large jobs do not collate 125
paper curl 132
paper frequently jams 120

Index

print job takes longer than
expected 123
printing slows down 123
tray linking does not work 125
unexpected page breaks
occur 126
troubleshooting, print quality
blank pages 127
characters have jagged
edges 126
clipped pages or images 128
gray background on prints 130
horizontal voids appear on
prints 141
print irregularities 132
print is too dark 134
print is too light 136
printer is printing solid black
pages 138
repeating print defects appear
on prints 134
shadow images appear on
prints 129
skewed print 137
streaked horizontal lines appear
on prints 139
streaked vertical lines 140
toner specks appear on
prints 143
transparency print quality is
poor 138
uneven print density 143
white streaks on a page 142
troubleshooting, printer options
internal option is not
detected 118
tray problems 119

U
unacceptable paper 35
uneven print density 143
Unformatted ﬂash detected
[53] 111
Universal paper size settings
conﬁguring 23
Universal Setup menu 53
unlinking trays 32
Unsupported option in slot [x]
[55] 112
USB port 17
using Hibernate mode 84
using Schedule Power Modes 85

153

using the control panel 10

V
verify print jobs
printing from a Macintosh
computer 42
printing from Windows 42
vertical voids appear 142
viewing
reports 95
voids appear 142
volatile memory 86
erasing 86
volatility
statement of 86

W
Wireless menu 59
wireless network
conﬁguration information 20
wireless network setup
using the Embedded Web
Server 21

X
XPS menu 74

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Subject                         : User's Guide
Description                     : User's Guide
Title                           : Dell S2830dn Smart Printer User Guide
Creator                         : Dell Inc.
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Keywords                        : Printers#Mono, Laser, Printers#dell, s2830dn, printer#dell-s2830dn-printer#User's, Guide#Dell, S2830dn, Smart, Printer, User, Guide
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Publishdate                     : 2016-05-23 00:00:00
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Dell S2830dn Printer Smart User Guide Manual User's En Us

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