Dell Sp2009wfp SP2009W Flat Panel Monitor User Manual User's Guide En Us

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User Manual: Dell dell-sp2009wfp Dell SP2009W Flat Panel Monitor

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Dell™ SP2009W Flat Panel Monitor User's Guide
About Your Monitor
Setting Up the Monitor
Operating the Monitor
Troubleshooting
Appendix

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: DELL and the DELL logo are trademarks of Dell Inc; Microsoft, Windows, a n d Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner,
Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.

Model SP2009Wc
May 2008 Rev. A00

Back to Contents Page

About Your Monitor
Dell™ SP2009W Flat Panel Monitor User's Guide
Package Contents
Product Features
Identifying Parts and Controls
Monitor Specifications
Universal Serial Bus (USB) Interface
Plug and Play Capability
Camera - MIC Specifications
Maintenance Guidelines

Package Contents
Your monitor comes with all the items shown below. Ensure that you have all the items. If something is missing, contact Dell.

NOTE: Some items may be optional and may not ship with your Monitor. Some features or media may not be available in
certain countries.

Monitor with stand

Power cable

VGA cable

DVI cable

USB up stream cable (enables the USB ports on the
monitor)
USB down stream cable (optional)

Documentation (Safety information, Quick Start Guide
and CD)

Product Features

The SP2009W flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD). The monitor features include:
■ 20 inches(511mm) diagonal.
■ 1680x1050 resolution, plus full-screen support for lower resolutions.
■ Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side.
■ Tilt adjustment capabilities.
■ Removable pedestal and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media which includes an information file (INF), Image color Matching File (ICM), and product documentation.
■ Energy Saver feature for Energy Star compliance.
■ Security lock slot.
■ Asset management capable.
■ 2.0 Mega pixel internal webcam with integrated microphone.

Identifying Parts and Controls
Front View

Front View
Label

Description

Power button

Capacitive touch buttons (For more information, see Operating the Monitor)

Webcam

Microphone

Back View

Back view

Back View with monitor stand

Label

Description

Use

VESA mounting holes (100mm)
(Behind attached VESA plate)

To mount the monitor.

Barcode serial number label

To contact Dell for technical support.

Security lock slot

To help secure your monitor.

Dell soundbar mounting brackets

To attach the optional Dell Soundbar.

Regulatory rating label

Lists the regulatory approvals.

Cable management slot

To organize cables by placing them through the slot.

Side View

Left view

Label

Description

USB downstream port

Bottom View

Right view

Bottom view

Label

Description

AC power cord connector

DC power connector for Dell Soundbar

DVI connector

VGA connector

USB upstream port

USB downstream ports(2).

Monitor Specifications
The following sections give you information about the various power management modes and pin assignments for various connectors of your monitor.

Power Management Modes
If you have VESA's compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as
If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and
automatic power saving feature:
VESA Modes

Horizontal Sync

Vertical Sync

Video

Power Indicator

Power Consumption

Normal operation (with Dell Soundbar and USB active)

Active

White

75 W (maximum)

Normal operation

Active

White

45 W (typical)

Active-off mode

Inactive

Blanked

Amber

Less than 2 W

Off

Less than 1 W

Switch off

NOTE: The OSD only functions in the 'normal operation' mode. One of the following messages appears when the menu button is pressed in Active
mode.

Activate the computer and 'wake up' the monitor to gain access to the OSD.

NOTE: This monitor is ENERGY STAR®-compliant.

* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.

Pin Assignments
VGA Connector

Pin
15-pin Side of the Connected Signal Cable
Number
1

Video-Red

Video-Green

Video-Blue

GND

Self-test

GND-R

GND-G

GND-B

Computer 5V

GND-sync

GND

DDC data

H-sync

V-sync

DDC clock

DVI Connector

Pin
Number

24-pin Side of the Connected Signal
Cable

TMDS RX2-

TMDS RX2+

TMDS Ground

Floating

DDC Clock

DDC Data

Floating

TMDS RX1-

TMDS RX1+

TMDS Ground

Floating

+5V power

Self test

Hot Plug Detect

TMDS RX0-

TMDS RX0+

TMDS Ground

Floating

TMDS Ground

TMDS Clock+

TMDS Clock-

Back to Contents Page

Appendix
Dell™ SP2009W Flat Panel Monitor User's Guide
Safety Instructions
FCC Notice (U.S. Only) and Other Regulatory Information
Contacting Dell

CAUTION: Safety Instructions
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the safety information that shipped with your monitor.

FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.

Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1.

Visit support.dell.com.

Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.

Click Contact Us on the left side of the page.

Select the appropriate service or support link based on your need.

Choose the method of contacting Dell that is convenient for you.

Back to Contents Page

Setting Up Your Monitor
Dell™ SP2009W Flat Panel Monitor

If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your graphics Adapter, attempt to set the resolution to 1680x1050 again.
NOTE: If you are unable to set the resolution to 1680x1050, please contact Dell™ to inquire about a graphics Adapter that supports these resolutions.

Back to Contents Page

Setting Up Your Monitor
Dell™ SP2009W Flat Panel Monitor

If you have non Dell™ desktop, portable computer, or graphic card
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your graphics Adapter, attempt to set the resolution to 1680x1050 again.
NOTE: If you are unable to set the resolution to 1680x1050, please contact the manufacturer of your computer or consider purchasing a graphics adapter
that will support the video resolution of 1680x1050.

Back to Contents Page

Operating the Monitor
Dell™ SP2009W Flat Panel Monitor User's Guide
Using the Front Panel Controls
Using the On-Screen Display (OSD) Menu
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)
Using the Tilt, Swivel, and Vertical Extension
Rotating the monitor
Adjusting the Rotation Display Settings of Your System
Using the Camera

Using the Front Panel Controls
Use the buttons on the front of the monitor to adjust the image settings.

Front panel Button

Description

A
Use the Preset modes button to choose from a list of preset color modes. See Using the OSD Menu.
Preset modes
B

Use the Brightness / Contrast button to direct access to the "Brightness" and "Contrast" control menu.
Brightness / Contrast
C

Use the Input source button to select different video signals that may be connected to your monitor.
Input source
D
Use the Menu button to open the on-screen display(OSD).
Menu
E
Use the Exit button to exit on-screen display(OSD) from munu and sub-menus.

Exit

Front panel Button
Use the buttons on the front of the monitor to adjust the image settings.

Front panel Button

Description

A
Use the Up button to adjust (increase ranges) items in the OSD menu.
Up
B

Use the Down button to adjust (decrease ranges) items in the OSD menu.
Down
C
Use the OK button to confirm your selection.

OK
D
Use the back button to back main menu.
Back

Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves the changes. The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1.
Press the
Main Menu

2.
3.
4.

Press the

button to open the OSD menu and display the main menu.

and

buttons to toggle between options in the Menu. As you move from one icon to another, the option name is highlighted.

To select the highlighted item on the menu press the

again.

Press the

and

buttons to select the desired parameter.

Press the

button to enter the slide bar and then use the

5.
or

button, according to the indicators on the menu, to make your changes.

6.
Select the
to return to previous menu without accepting current settings or
The table below provides a list of all the OSD menu options and their functions.

to accept and return to previous menu.

Icon

Menu and Submenus

Description

BRIGHTNESS/CONTRAST

Use the Brightness and Contrast menu to adjust the Brightness/Contrast.

Back

Brightness

Press

Allows you to adjust the brightness or luminance of the backlight.
Press the

Contrast

to go back to the main menu.

button to increase brightness and press the

button to decrease brightness (min 0 ~ max 100).

Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen. Adjust
brightness first, and adjust contrast only if you need further adjustment.
Press the

Auto Adjust

button to increase contrast and press the

button to decrease contrast (min 0 ~ max 100).

Use this button to activate automatic setup and adjust menu. The following dialog appears on a black screen as the monitor self
adjusts to the current input:

Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune
your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
NOTE: Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables.

Input Source

Use the Input Source menu to select different video signals that may be connected to your monitor.

Push

COLOR SETTINGS

to go back to the main menu

Select VGA input when you are using the analog (VGA) connector. Push

to select the VGA input source.

Select DVI-D input when you are using the digital (DVI) connector. Push
Select Auto select to let the monitor search for available input signals.

to select the DVI input source.

Use the Color Setting menu to adjust the monitor's color settings.

Color setting mode
submenu

Back

Input Color Format

Press

to go back to the main menu.

Allows you to set the video input mode to.
l

RGB: Select this option if your monitor is connected to a computer or DVD player using the HDMI cable or the HDMI to DVI
adapter.

Mode Selection

YPbPr: Select this option if the your DVD player supports only YPbPr output.

Allows you to set the display mode to:
l

Graphics: Select this mode if your monitor is connected to your computer.

Video: Select this mode if you monitor is connected to a DVD player.

NOTE: Depending upon the Display Mode you select the Preset Modes available for your monitor change.
Preset Mode

Allows you to choose from a list of preset color modes.
In the Graphics mode, you can set the color to the following preset values:
l

Standard: Loads the monitor's default color settings. This is the default preset mode.

Multimedia: Loads color settings ideal for multimedia applications.

Game: Loads color settings ideal for most gaming applications.

Warm: Increase the color temperature. The screen appears warmer with a red/yellow tint.

Cool: Decreases the color temperature. The screen appears cooler with a blue tint.

Custom (RGB): Allows you to manually adjust the color settings. Press the
and Blue values and create your own preset color mode.

and

buttons to adjust the Red, Green,

In the Video mode, you can set the color to the following preset values:

Hue

Movie: Loads color settings ideal for movies. This is the default preset mode.

Game: Loads color settings ideal for most gaming applications.

Sports: Loads color settings ideal for sports.

Nature: Loads color settings ideal for nature.

Allows you to adjust the skin tone of the image. Use

to adjust the hue from '0' to '100'.

NOTE: Hue adjustment is available only in the Video mode.
Saturation

Allows you to adjust the color saturation of the image. Use

to adjust the saturation from '0' to '100'.

NOTE: Saturation adjustment is available only in the Video mode.
Color Reset

DISPLAY SETTINGS

Resets your monitor's color settings to the factory defaults.

Use the Displays Settings menu to adjust the sharpness, dynamic contrast, response time, and zoom.

Display setting mode
submenu

Back

Wide Mode

Press

to go back to the main menu.

Allows you to change the image scale with various default settings.
NOTE: Wide Mode is not available at video resolutions greater than 1680x1050. However, 16:9 and Fill will be available for video
timing.

Horizontal position

Vertical Position

Zoom

Use the
and
buttons to adjust image left and right (min 0 ~ max 100).
NOTE: When using DVI source, the Horizontal Position setting is not available.

Use the
and
buttons to adjust image up and down (min 0 ~ max 100).
NOTE: When using DVI source, the Vertical Position setting is not available.

Allows you to zoom in to specific area of interest on your monitor.
Use
and
buttons to adjust the zoom from '0' to '100'.
NOTE: Zoom will reset to default after power cycling or after power save recovery.
NOTE: Zoom default setting will be zero when using PC format (RGB color space) and 10 when using the video format from DVD
players (YPbPr color space).

Phase

If satisfactory results are not obtained using the phase adjustmenu, use the Pixel Clock (coarse) adjustmenu and then use Phase
(fine).
NOTE: Pixel Clock and Phade Adjustments are only available for "VGA" input.

Sharpness

Allows you to increase or decrease the sharpness of the image.
and

Use
Dynamic Contrast

buttons to adjust the sharpness from '0' to '100'.

The dynamic contrast helps get a higher contrast if you choose Game preset, Movie Preset, Sports Preset and Nature Preset.
Use the

button to enable the Dynamic Contrast adjustment.

Use the

button to disable the Dynamic Contrast adjustment.

NOTE: Brightness control is disabled in Dynamic Contrast mode.
Response Time

Response time is the time required for an LCD pixel to change from fully active (black) to fully inactive (white), then back to fully
active again.
You can set the response time to:
l

Normal

Overdrive (default).

Display Reset

Resets the monitor's display settings to the factory defaults.

AUDIO SETTINGS

Use the Audio Settings to adjust the audio settings.

Audio Setting mode
submenu

Power Save Audio

Allows you to turn on or off the power to the audio during the audio power save mode.
Default is "On".
On — Allows you to turn off the power to the sound bar during monitor standby.
Off — Allows you to turn on the power to the sound bar during monitor standby.

Reset Audio Setting

Exit Menu

Resets your monitor audio settings to the factory defaults.

Press

to exit the OSD main menu and press

Press

to go back to the main menu.

to accept changes.

OTHER SETTINGS

Back
Language

Allows you to set the OSD display to one of five languages: English, Espanol, Francais, Deutsch, or Japanese.

Menu Transparency

Allows you to adjust the OSD background from opaque to transparent.

Menu Timer

Allows you to set the time for which the OSD remains active after you press a button on the monitor.
Use the

Menu Lock

and

buttons to adjust the slider in 1 second increments, from 5 to 60 seconds.

Controls user access to adjustments. When Lock is selected, no user adjustments are allowed. All buttons are locked except
button.

NOTE: When the OSD is locked, pressing the menu button takes you directly to the OSD settings menu, with 'OSD Lock' pre
selected on entry. Press and hold

button for 15 seconds to unlock and allow user access to all applicable settings.

Button Sound

Turns on or off the button sound.

DDC/CI

DDC/CI (Display Data Channel/Command Interface) allows a software on your computer to adjust the monitor display settings like
the brightness, color balance etc.
Enable (Default): Optimizes the performance of your monitor and provides a better customer experience.
Disable: Disables the DDC/CI option and the following message appears on the screen.

Select Yes to disable DDC/CI or No to return.
LCD Conditioning

LCD conditioning helps eliminate any image retention and may take several hours.
NOTE: Severe cases of image retention are known as burn-in. LCD Conditioning does not remove burn-in.
Disable: This is the default option.
Enable: Enables LCD conditioning and the following message appears on the screen. Select Yes to proceed and No to return.

NOTE: Press any button on the monitor to terminate LCD Conditioning at any time.

Factory Reset

Resets all OSD settings to the factory preset values.

Personalize

Allow you to adjust shortcut key button for preset mode. Brightness & Contrast Auto Adjust and Input source.

OSD Warning Messagess
The following warning messages may appear on the screen to indicate that the monitor is out of synchronization.

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low
for the monitor to use. See Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode
is 1680 X 1050 at 60Hz.

If you press any button other than the power button one of the following messages will appear depending on the selected input:

When monitor enters Power Save mode, the following message appears :

See Solving Problems for more information.

Setting the Optimal Resolution
To set the optimal resolution for the monitor:
1.
2.
3.
4.

Right-click on the desktop and select Properties.
Select the Settings tab.
Set the screen resolution to 1680 x 1050.
Click OK.

If you do not see 1680 x 1050 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following
procedures:
l
l

If you have a Dell desktop or portable computer:
¡ Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
¡ Go to the support site for your computer and download the latest graphic drivers.
¡ Go to your graphics card website and download the latest graphic drivers.

Using the Dell Soundbar (Optional)
The Dell Soundbar is a stereo two channel system, mountable on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to adjust the
overall system level, a LED for power indication, and two audio headset jacks.

Power/volume control

Power indicator

Headphone connectors

Using the Tilt, Swivel, and Vertical Extension
Tilt/Swivel
With the built-in pedestal, you can tilt and/or swivel the monitor for the most comfortable viewing angle.

NOTE: The base of stand is detached when minotor shipped from factory.

Rotating the Monitor

Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted (Tilt) up to avoid hitting the bottom edge of
the monitor.

NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not
included with this monitor. To download the graphics driver, go to support.dell.com and see the Download section for Video Drivers for latest driver
updates.

Using the Camera
Installing the Dell Webcam Software (Microsoft® Windows® Operating Systems)
The Dell SP2009W webcam application media that ships with your monitor, allows you to the install the software and drivers for the integrated webcam.
To install the Dell Webcam Software:

Insert the Dell SP2009W Webcam Resource CD into the drive.
NOTE: Ensure that the USB cable is connected between the monitor and the computer.

The Install Shield Wizard automatically launches the setup application. Select the Language and click Next to continue.

Read Software License Agreement and click Yes to continue.

Click Browse to change Destination Folder where the software will be installed to and then click Next to continue.

Choose Full Installation than click Next and follow the instructions to complete the installation. Alternatively, choose Custom Installation to select the
components to install.

Click Finish to restart the computer after installation completes.

You are now ready to use the Webcam. The Webcam application provides the following functions
Dell Webcam Center
Dell Webcam Central enables convenient access to all exciting applications to enhance your Dell Webcam experience.
Creative Live! Cam Avatar Creator
Creative Live! Cam Avatar Creator lets you personalize an animated avatar from any digital photo you want. Using advanced speech technology,
your personalized avatar even lip syncs with you. Share creation with friends using Live! Cam Avatar, via email or even YouTube(TM).

Accessing the Camera Help File
To access the camera’s help file, right-click the Dell Webcam Central icon in the notification area and click. Click Help from the menu and select Contents.

Manually Adjusting the Camera Settings
If you do not want the camera to use automatic settings, you can manually adjust the camera settings.

Setting the Contrast, Brightness, and Volume
To set the contrast, brightness and volume:
Right-click the Webcam Central icon in the system tray located in the lower right corner of the screen. Click Open Webcam Central.

In the Webcam Console window:

Click the Settings icon and navigate to Settings - Picture Control. Adjust video settings, such as contrast and brightness.

Click the Effects icon and navigate to Effects - Avatars. Adjust audio settings, such as volume level.

For more information about camera settings and other camera-related topics, see the camera’s Help file (see "Accessing the Camera’s Help File").

Setting the Resolution
To set the camera resolution using the Dell Webcam Central:

Right-click the Dell Webcam Central icon in the system tray located in the lower right corner of the screen. Click Launch Webcam Center.
The Dell Webcam Center window appears.

Click the Record Video tab.

Configure settings by clicking the More Options button located at bottom center of the preview window. Click the Video Size box and select the size that you want.

Click the Snap Photo tab.

Configure settings by clicking the More Options button located at bottom center of the preview window. Click the Photo Size box and select the size that you want.

Resetting the Camera Defaults
To reset the Camera settings using the Dell Webcam Central:
1.
2.

Right-click the Dell Webcam Central icon in the system tray located in the lower right corner of the screen. Click Open Webcam Central.
In the Webcam Central window:
- Click the Settings icon and navigate to Settings - Picture Control. Click Restore Default.

Back to Contents Page

Setting Up Your Monitor
Dell™ SP2009W Flat Panel Monitor

Setting the display resolution to 1680X1050 (Optimal)
For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 1680 x 1050 pixels by performing the
following steps:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1680X1050.
4. Click OK.
If you do not see 1680X1050 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
1: If you have a Dell™ desktop or a Dell™ portable computer with internet access.
2: If you have non Dell™ desktop, portable computer, or graphic card.

Back to Contents Page

Dell™ SP2009W Flat Panel Monitor
User Guide
Setting the display resolution to 1680x1050 (optimal)

Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: DELL and the DELL logo are trademarks of Dell Inc; Microsoft, Windows, a n d Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner,
Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.

Model SP2009Wc
May 2008 Rev. A00

Back to Contents Page

Setting Up the Monitor
Dell™ SP2009W Flat Panel Monitor User's Guide
Attaching the Stand
Connecting the Monitor
Organizing Your Cables
Attaching the Soundbar (optional)
Removing the Stand
Wall Mounting (Optional)

Attaching the Base
NOTE: The Base of the stand is detached when the monitor hipped from the factory.

To attach the base of the stand:
1.
2.

Place the monitor on a flat surface.
Turn the screw to tighten the base.

Connecting Your Monitor
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
To connect your monitor to the computer:
1.
2.

Turn off your computer and disconnect the power cable.
Connect either the white (digital DVI-D) or the blue (analog VGA) display connector cable to the corresponding video port on the back of your
computer. Do not use both cables on the same computer. Use both the cables only when they are connected to two different computers with
appropriate video systems.

Connecting the Blue VGA Cable

Connecting the White DVI Cable

NOTE: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.

Connecting the USB Cable
After you have completed connecting the DVI/VGA cable, follow the procedure below to connect the USB cable to the computer and complete your monitor
setup:
1.
2.
3.
4.
5.

Connect the upstream USB port (cable supplied) to an appropriate USB port on your computer.
Connect USB peripherals to the downstream USB ports (side or bottom) on the monitor. (See side or bottom view for details.)
Plug the power cables for your computer and monitor into a nearby outlet.
Turn on the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.
Use the cable holder on the monitor stand to organize the cables.

Organizing Your Cables

After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor) use the cable management slot to organize all cables as
shown above.

Attaching the Soundbar(optional)

NOTICE: Do not use with any device other than Dell Soundbar.
NOTE: The soundbar power connector (+12 V DC output) is for the optional Dell Soundbar only.

To attach the soundbar:
1.

Working from the back of the monitor, attach Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.

Slide the Soundbar to the left until it snaps into place.

Connect the Soundbar with the DC power connector.

Insert the mini stereo plug from the back of the Soundbar into the computer's audio output jack.

Removing the Base
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a clean surface.

To remove the base of the stand::
1.
2.
3.

Place the monitor panel on soft cloth or cushion on a stable flat table.
Turn the thumb screw counter-clockwise to loosen the base.
Remove the base away from the monitor stand.

Wall Mounting (Optional)
Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following:
1.

Verify that the Power button is turned Off, then disconnect the power cord.

2.
3.
4.
5.
6.
7.

Lay the LCD display face down on a towel or blanket.
Remove the Plastic Covers from the back of the LCD display.
Remove the four screws attaching the base (Screw dimension: M4 x 10mm).
Remove the Rubber Plugs from inside the four VESA screw holes.
Attach the mounting bracket from the VESA compatible wall mounting kit (100 mm x 100 mm distance).
Attach the LCD display to the wall, following the instructions in the wall-mounting kit.
NOTE: For use only with UL Listed Wall Mount Bracket with minimum weight/load: 4.44kg.

Back to Contents Page

Troubleshooting
Dell™ SP2009W Flat Panel Monitor
Self-Test
Common Problems
Product Specific Problems
Universal Serial Bus Specific Problems
Dell Soundbar Problems
Camera Problems

CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.

Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1.
2.
3.

Turn off both your computer and the monitor.
Unplug the video cable from the back of the computer or monitor. To ensure proper Self-Test operation, remove both Digital (white connector) and the
Analog (blue connector) cables from the back of the computer or monitor.
Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains white, Also, depending upon the selected input, one of the dialogs shown below will continuously
scroll through the screen.

4.
5.

This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.

Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer system and graphic card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1.
2.
3.

Ensure that the screen is clean (no dust particles on the surface of the screen).
Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
On the front panel, press and hold the first and forth buttons on the front panel, simultaneously for 2 seconds. A gray screen appears.

4.
5.
6.
7.

Carefully inspect the screen for abnormalities.
Press the forth button on the front panel again. The color of the screen changes to red.
Inspect the display for any abnormalities.
Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.

The test is complete when the white screen appears. To exit, press the forth button again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
No Video/Power LED off

What You Experience
No picture

l
l

No Video/Power LED on

No picture or no brightness

l
l
l
l

Poor Focus

Picture is fuzzy, blurry, or
ghosting

l
l
l
l
l

Shaky/Jittery Video

Wavy picture or fine
movement

l
l
l
l
l

Missing Pixels

LCD screen has spots

l
l
l

Stuck-on Pixels

LCD screen has bright
spots

l
l
l

Brightness Problems

Picture too dim or too
bright

l
l
l

Geometric Distortion

Screen not centered
correctly

l
l
l

Possible Solutions
Ensure that the video cable connecting the monitor and the computer is properly connected and
secure.
Verify that the power outlet is functioning properly using any other electrical equipment.
Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ration (16:10).
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.

NOTE: When using 'DVI-D', the positioning adjustments are not available.
Horizontal/Vertical Lines

Screen has one or more
lines

l
l
l
l
l
l

Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics

NOTE: When using 'DVI-D', the Pixel Clock and Phase adjustments are not available.
Synchronization Problems

Screen is scrambled or
appears torn

l
l
l
l
l
l

Safety Related Issues

Intermittent Problems

Visible signs of smoke or
sparks

Monitor malfunctions on &
off

l
l

Missing Color

Picture missing color

l
l
l
l

Wrong Color

Picture color not good

l
l

Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears in selftest mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Do not perform any troubleshooting steps.
Contact Dell immediately.
Ensure that the video cable connecting the monitor to the computer is connected properly and
is secure.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in selftest mode.
Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected properly and
is secure.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on
the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings
OSD if the Color Management is turned off.

l
l

Image retention from a
Faint shadow from the
static image left on the
static image displayed
monitor for a long period of appears on the screen
time

l
l

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics
Use the Power Management feature to turn off the monitor at all times when not in use (for
more information, see Power Management Modes).
Alternatively, use a dynamically changing screensaver.

Product Specific Problems
Specific Symptoms
Screen image is too small

What You Experience
Image is centered on screen,
but does not fill entire viewing
area

Possible Solutions
Check the Display settings in Zoom Setting OSD
Reset the monitor to Factory Settings.

Cannot adjust the monitor with OSD does not appear on the
the buttons on the front panel screen

Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.

No Input Signal when user
controls are pressed

Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
Reset the computer or video player.

No picture, the LED light is
white. When you press "up",
"down" or "Menu" key, the
message appears

l
l

The picture does not fill the
entire screen.

The picture cannot fill the
height or width of the screen

l
l

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics

NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.

Universal Serial Bus (USB) Specific Problems
Specific Symptoms
USB interface is not working

What You Experience
USB peripherals are not
working

l
l
l
l
l
l

High Speed USB 2.0 interface is High Speed USB 2.0
slow.
peripherals working slowly or
not working at all

l
l
l
l
l

Possible Solutions
Check that your monitor is turned ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Switch off and then turn on the monitor again.
Reboot the computer.
Some USB devices like external portable HDD require higher electric current; connect the
device directly to the computer system.
Check that your computer is USB 2.0-capable.
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
is used.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Reboot the computer.

Dell™ Soundbar Problems
Common Symptoms
No Sound

What You Experience
No power to Soundbar - the
power indicator is off (built-in
DC power supply. i.e.
SP2009W)

l
l
l
l

No Sound

Soundbar has power - power
indicator is on

l
l
l
l
l
l

Distorted Sound

Computer's sound card is used
as the audio source

l
l
l
l
l
l
l
l
l

Possible Solutions
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator on the front of the Soundbar is illuminated.
Ensure that the power cable from the Soundbar is plugged into the monitor.
Ensure that the monitor has power.
If the monitor has no power, see common problems, No Video/ Power LED off
Plug the audio line-in cable into the computer's audio out jack.
Set all volume controls to their maximum and ensure that the mute option is not
enabled.
Play some audio content on the computer (example, audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Avoid using an audio cable extension or audio jack converter.

Distorted Sound

Other audio source is used

l
l
l
l
l

Unbalanced Sound Output

Sound from only one side of
Soundbar

l
l
l
l
l
l

Low Volume

Volume is too low

l
l
l
l
l

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
Clean and reseat the audio line-in plug.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (For example: portable CD player, MP3
player).

Camera Problems
COMMON
SYMPTOMS
No Power

WHAT YOU
EXPERIENCE
The camera is
not working
and the LED is
off

POSSIBLE SOLUTIONS
If the monitor has no power, see Troubleshooting Your Monitor.
Verify if the camera is detected by Windows.
Reinstall the camera drives using the Dell SP2009W Webcam Resource CD. See Using the Camera for more information.

Camera is not The camera is
detected
not working
and the LED is
on

Remove and insert the USB cable.

Poor Focus

Verify that the protective film has been removed from the camera and the camera lens is clean.

The camera
captures fuzzy
or unclear
videos and
pictures

Reinstall the Dell Webcam Software and drivers. See installing your Dell Webcam Software for more information.

Clean the camera surface using a damp, soft lint-free cloth.
Increase the available ambient light or change the source of light.
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Ensure that the Color Depth settings in Display Properties is set to 16-bit color or higher. NOTE: Lower color depth
settings result in poor-quality images.
NOTE: The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.

Poor quality
video on the
Internet

The camera
captures
grainy images
while using it
on the
Internet

Check your internet connection speed. A slow Internet connection could cause similar problems with the video. It is
recommended to use a broadband connection with good throughput.

Color Problem The images
are tinted red,
blue, or green

Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.

No Image

Increase the available ambient light, change the direction of the camera, or change the source of light.

Blank screen

Adjust the camera color settings through Dell Webcam Central. See Using the Camera for more information.

Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Adjust the contrast levels using the Dell Webcam Central. See Using the Camera for more information.
Ensure the camera is detected correctly by the Windows operating system.
Slow frame
The capture
rate in video
video is not
capture mode smooth

The video capture especially in high resolution is a resource intensive task, reduce the video recording resolution.Select No
Compression for video in the Video Recording settings.

Audio and
video is not
synchronized

The captured
video and
audio are not
synchronized

The video capture, especially in high resolution is a resource intensive task. Reduce the video recording resolution.Select No
Compression for video in the Video Recording settings.

Microphone is
not working

The webcam
captures video
but not sound

Speak closer to the microphone.

Install the latest DirectX and the latest webcam driver.

The integrated microphone is designed to have a wider reception area for recording. it still has its limits. Try moving closer to
the microphone or ensure that you are within the recording area for the microphone.
Check if the volume is muted. To enable sound:
1. Click Start®Control Panel®Sound and Audio Devices.
2. Click to uncheck the box next to Mute.
Set the correct audio source in Dell Webcam Central. to select the correct audio source:
1. In the Dell Webcam Central, navigate to configure settings by clicking on the More Options button.
2. Select Monitor Webcam in the Microphone box.

3. Adjust the Volume slider to obtain the desired audio level.
Test the microphone. Try testing the microphone using an application other than the Dell Webcam Central. To test the
microphone,
1.Click Start®Control Panel®Sound and Audio Devices.
2.Click the Voice tab.
3.Click the Test Hardware button and follow the instructions.
If the recording is successful, reset the camera defaults or reinstall the Dell Webcam Software. See Using the Camera for
more information.

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Dell Sp2009wfp SP2009W Flat Panel Monitor User Manual User's Guide En Us

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