Dell U2417h Monitor UltraSharp User’s Guide User Manual Ultra Sharp User's En Us

User Manual: Dell dell-u2417h-monitor Dell UltraSharp U2417H User’s Guide

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Dell UltraSharp U2417H
User’s Guide

Model: U2417H
Regulatory model: U2417Ht

NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.

Copyright © 2015-2017 Dell Inc. All rights reserved. This product is protected by U.S. and
international copyright and intellectual property laws.
Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions.
All other marks and names mentioned herein may be trademarks of their respective companies.
2017 – 06 Rev. A03

Contents
About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Plug-and-Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . . . . . . . . . 21

Setting Up the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Tilt, Swivel, and Vertical Extension . . . . . . . . . . . . . . . . . . 25
Adjusting the Rotation Display Settings of Your System . . . . . . . . . . . 26
Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Removing the Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Operating the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Turning on the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the On-Screen Display (OSD) Menu . . . . . . . . . . . . . . . . . . . 35

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Contents

| 3

Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Mobile High-Definition Link (MHL) Specific Problems . . . . . . . . . . . . 52

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
FCC Notices (U.S. only) and Other Regulatory Information . . . . . . . . . 53
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Setting Up Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

4 |

Contents

About Your Monitor

Package Contents
Your monitor ships with the components shown below. Make sure that you have
received all the components and contact Dell if something is missing.
NOTE: Some items may be optional and may not ship with your monitor.
Some features or media may not be available in certain countries.
Monitor

Stand riser

Stand base

Power cable (varies by country)

About Your Monitor

| 5

USB 3.0 upstream cable (enables
the USB ports on the monitor)

DP cable (DP to mDP)

• Drivers and documentation media
• Quick Setup Guide
• Safety and Regulatory Information
• Factory Calibration Report

Product Features

The Dell UltraSharp U2417H monitor has an active matrix, thinfilm transistor (TFT), liquid
crystal display (LCD), and LED backlight. The monitor features include:
• 60.47 cm (23.8-inch) active area display (Measured diagonally) 1920 x 1080
resolution, plus full-screen support for lower resolutions.
• Wide viewing angles with 99% sRGB color.
• Tilt, swivel, pivot and vertical extension adjustment capabilities.
• Removable pedestal and Video Electronics Standards Association (VESA™) 100 mm
mounting holes for flexible mounting solutions.
• Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier
set up with an elegant viewing experience.
• Extensive digital connectivity with DP, mDP, HDMI/MHL, and USB 3.0 helps futureproof your monitor.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
• Software and documentation media includes an information file (INF), Image
color Matching File (ICM), Dell Display Manager software application and product
documentation. Dell Display Manager included (comes in the CD attached with the
monitor).
• Security lock slot.
• Asset Management Capability.
• Energy Star Compliant.
• EPEAT Gold Compliant.
• RoHS compliant.
• BFR/PVC Free monitor (excluding cables).
• Arsenic-Free glass and Mercury Free for Panel only.
• Energy Gauge shows the energy level being consumed by the monitor in real time.
• 0.5 W standby power when in the sleep mode.
• TCO Certified Displays.

6 |

About Your Monitor

Identifying Parts and Controls
Front view

Label
1
2

Description
Function buttons (For more information, see Operating the Monitor)
Power on/off button (with LED indicator)

About Your Monitor

| 7

Back View

Label Description

Use

VESA mountiong holes (100 mm
x 100 mm-behind attached VESA
cover)

Wall mount monitor using VESAcompatible wall mount kit (100 mm x 100
mm).

Regulatory label

Lists the regulatory approvals.

Stand release button

Release stand from monitor.

Security lock slot

Secures monitor with security cable lock
(sold separately).

Barcode, serial number, and Service Refer to this label if you need to contact
Tag label
Dell for technical support.
NOTE: All except APJ having service tag.

Cable management slot

Use to organize cables by placing them
through the slot.

Side View

USB downstream port
Port with
lightning icon is for BC 1.2

8 |

About Your Monitor

Bottom View

Label

Description

Use

AC power connector

To connect the monitor power cable.

HDMI/MHL connector

Connect your computer with HDMI cable or MHL
devices with MHL cable (optional).

DP connector (in)

Connect your computer with DP cable.

mDP connector (in)

Connect your computer with mDP to DP cable.

DP connector (out)

DP output for MST (multi-stream transport) capable
monitor. DP 1.1 monitor can only be connected as
the last monitor in the MST chain. To enable MST,
refer to instruction on section “Connecting the
Monitor for DP MST Function”.
NOTE: Remove the rubber plug when use DP out
connector.

Audio line-out port

Connect speakers to playback audio coming
through HDMI or DP audio channels.
Only supports 2-channel audio.
NOTE: The audio line-out port does not support
headphones.
WARNING: Excessive sound pressure from
earphones or headphones can cause hearing
damage or loss.
Connect the USB cable that comes with your
monitor to the computer. Once this cable is
connected, you can use the USB downstream
connectors on the monitor.

USB upstream port

USB downstream ports (2) Connect your USB device. You can only use this
connector after you have connected the USB cable
to the computer and USB upstream connector on
the monitor.

Stand lock

Lock the stand to the monitor using a M3 x 6 mm
screw (screw not included).

About Your Monitor

| 9

Monitor Specifications
Flat Panel Specifications
Screen type

Active matrix - TFT LCD

Panel type

In-plane switching (IPS)

Viewable image
Diagonal

60.47 cm (23.80 inches)

Active Area
Horizontal

527.04 mm (20.75 inches)

Vertical

296.46 mm (11.67 inches)
156246.28 mm2 (242.18 inches2)

Area
Pixel pitch

0.2745 mm x 0.2745 mm

Viewing angle
Horizontal
Vertical
Luminance output

178° (typical)
178° (typical)
250 cd/m² (typical)

Contrast ratio

1000 to 1 (typical)

Faceplate coating

Anti-glare treatment of the front polarizer (3H)

Backlight

LED

Response Time

8 ms (typical), 6 ms (fast mode)

Color depth

16.7 million colors

Color gamut

99% sRGB

Resolution Specifications
Horizontal scan range

30 kHz to 83 kHz (DP/HDMI)
27 kHz to 70 kHz (MHL)

Vertical scan range

50 Hz to 75 Hz (DP/HDMI)
24 Hz to 60 Hz (MHL)

Maximum preset resolution

1920 x 1080 at 60 Hz

Video display capabilities
(DP & HDMI & MHL playback)

480i, 480p, 576i, 576p, 720p, 1080i, 1080p

10 |

About Your Monitor

Preset Display Modes
Display Mode

Vertical
Frequency
(Hz)
70.0

Pixel Clock
(MHz)

720 x 400

Horizontal
Frequency
(kHz)
31.5

28.3

Sync Polarity
(Horizontal/
Vertical)
-/+

VESA, 640 x 480

31.5

60.0

25.2

-/-

VESA, 640 x 480

37.5

75.0

31.5

-/-

VESA, 800 x 600

37.9

60.3

40.0

+/+

VESA, 800 x 600

46.9

75.0

49.5

+/+

VESA, 1024 x 768

48.4

60.0

65.0

-/-

VESA, 1024 x 768

60.0

75.0

78.8

+/+

VESA, 1152 x 864

67.5

75.0

108.0

+/+

VESA, 1280 x 1024

64.0

60.0

108.0

+/+

VESA, 1280 x 1024

80.0

75.0

135.0

+/+

VESA, 1600 x 1200

75.0

60.0

162.0

+/+

VESA, 1920 x 1080

67.5

60.0

148.5

+/+

MHL Source Display Modes
Display Mode

Frequency
(Hz)

640 x 480p

720 x 480p

720 x 576p

720 (1440) x 480i

720 (1440) x 576i

1280 x 720p

1920 x 1080i

1920 x 1080p

About Your Monitor

| 11

MST Multi-Stream Transport (MST) Modes
MST Source Monitor

Maximum number of external monitor that can be
supported
1920 x 1080/60 Hz

1920 x 1080/60 Hz

NOTE: Maximum external monitor resolution supported is 1920x1080 60Hz only.

Electrical Specifications
Video input signals

• Digital video signal for each differential line
Per differential line at 100 ohm impedance
• DP/HDMI/MHL signal input support

Input voltage/ frequency/current 100-240 VAC / 50 or 60 Hz ± 3 Hz / 1.6 A
(maximum)
Inrush current
120 V: 40 A (Max.)
240 V: 80 A (Max.)

Physical Characteristics
Connector type

• DP connector (include DP in and DP out)
• mDP connector
• HDMI/MHL connector
• Audio line-out
• USB 3.0 upstream port connector
• USB 3.0 downstream port connector x 4
(Port with
lightning icon is for BC 1.2)

Signal cable type

DP to mDP 1.8 M cable
USB 3.0 1.8 M cable

Dimensions (with stand)
Height (extended)

485.3 mm (19.11 inches)

Height (compressed)

355.3 mm (13.99 inches)

Width

537.6 mm (21.17 inches)

Depth

188 mm (7.40 inches)

Dimensions (without stand)
Height

314.3 mm (12.37 inches)

Width

537.6 mm (21.17 inches)

Depth

45.2 mm (1.78 inches)

Stand dimensions
Height (extended)

12 |

About Your Monitor

400.1 mm (15.75 inches)

Height (compressed)

336.2 mm(13.24 inches)

Width

272.6 mm (10.73 inches)

Depth

188 mm (7.40 inches)

Weight
Weight with packaging

7.35 kg (16.20 lb)

6.30 kg (13.89 lb)
Weight with stand assembly
and cables
Weight without stand assembly 3.18 kg (7.01 lb)
(For wall mount or VESA mount
considerations - no cables)
Weight of stand assembly
2.13 kg (4.70 lb)

Environmental Characteristics
Temperature
Operating
Non-operating
Humidity
Operating
Non-operating
Altitude
Operating
Non-operating
Thermal dissipation

0°C to 40°C (32°F to 104°F)
–20°C to 60°C (–4°F to 140°F)
10% to 80% (non-condensing)
5% to 90% (non-condensing)
5,000 m (16,404 ft) (maximum)
12,192 m (40,000 ft) (maximum)
232 BTU/hour (maximum)
64.8 BTU/hour (typical)

About Your Monitor

| 13

Power Management Modes
If you have VESA’s DPM-compliant video card or software installed in your PC, the
monitor can automatically reduce its power consumption when not in use. This is
referred to as power save mode*. If the computer detects input from the keyboard,
mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power
saving feature.
VESA
Modes
Normal
operation
Active-off
mode

Horizontal Vertical Video Power Indicator
Sync
Sync
Active
Active
Active White
Inactive

Inactive Off

Switch off

White
(blinking slowly)
Off

Energy Star
PON

Power Consumption
15.6 W***

ETEC

50 kWh****

Power Consumption
68 W (maximum)**
19 W (typical)
Less than 0.5 W
Less than 0.3 W

The OSD operates only in the normal operation mode. If you press any button in the
active-off mode, one of the following message is displayed:

*Zero power consumption in OFF mode can only be achieved by disconnecting
the AC mains cable from the monitor.
**Maximum power consumption with maximum luminance.
***Power consumption of on mode as defined in Energy Star 7.0 version.
****Total energy consumption in kWh as defined in Energy Star 7.0 version.
This document is informational only and reflects laboratory performance. Your product
may perform differently, depending on the software, components and peripherals you
ordered and shall have no obligation to update such information. Accordingly, the
customer should not rely upon this information in making decisions about electrical
tolerances or otherwise. No warranty as to accuracy or completeness is expressed or
implied.
Activate the computer and the monitor to gain access to the OSD.

14 |

About Your Monitor

NOTE: This monitor is ENERGY STAR -compliant.

Pin Assignments
DP connector (in)

Pin number

20-pin side of the connected signal cable

ML3(n)

GND

ML3(p)

ML2(n)

GND

ML2(p)

ML1(u)

GND

ML1(p)

ML0(n)

GND

ML0(p)

CONFIG1

CONFIG2

AUX CH (p)

GND

AUX CH (n)

Hot Plug Detect

Return

DP_PWR

About Your Monitor

| 15

DP connector (out)

Pin number

20-pin side of the connected signal cable

ML0(p)

GND

ML0(n)

ML1(p)

GND

ML1(n)

ML2(p)

GND

ML2(n)

ML3(p)

GND

ML3(n)

CONFIG1

CONFIG2

AUX CH(p)

GND

AUX CH(n)

Hot Plug Detect

Return

DP_PWR

16 |

About Your Monitor

mDP connector

Pin number

20-pin side of the connected signal cable

GND

Hot Plug Detect

ML3 (n)

CONFIG1

ML3 (p)

CONFIG2

GND

ML2 (n)

ML0 (p)

ML2 (p)

ML0 (p)

GND

ML1 (n)

AUX (p)

ML1 (p)

AUX (n)

GND

DP_PWR

About Your Monitor

| 17

HDMI connector

Pin number

19-pin side of the connected signal cable

TMDS DATA 2+

TMDS DATA 2 SHIELD

TMDS DATA 2-

TMDS DATA 1+

TMDS DATA 1 SHIELD

TMDS DATA 1-

TMDS DATA 0+

TMDS DATA 0 SHIELD

TMDS DATA 0-

TMDS CLOCK+

TMDS CLOCK SHIELD

TMDS CLOCK-

CEC

Reserved (N.C. on device)

DDC CLOCK (SCL)

DDC DATA (SDA)

DDC/CEC Ground

+5 V POWER

HOT PLUG DETECT

18 |

About Your Monitor

MHL connector

Pin number

19-pin side of the connected signal cable

N/C

CD_SENSE

N/C

TMDS_GND

N/C

MHL+

MHL_Shield

MHL-

N/C

TMDS_GND

N/C

CD_PULLUP

N/C

VBUS_CBUS_GND

VBUS

CBUS

2Shell

Shield

About Your Monitor

| 19

Universal Serial Bus (USB)
This section gives you information about the USB ports available on your monitor.
NOTE: Up to 2 A on USB downstream port (port
with lightning icon) with BC
1.2 compliance devices; up to 0.9 A on the other 3 USB downstream ports.
Your computer has the following USB ports:
• 1 upstream - bottom
• 4 downstream - 2 at left side, 2 at bottom
Power Charging Port - the one on the left side (Port with
lightning icon);
supports fast current charging capability if the device is BC 1.2 compatible.
NOTE: The monitor’s USB ports work only when the monitor is on or in the power
save mode. If you turn off the monitor and then turn it on, the attached peripherals
may take a few seconds to resume normal functionality.
Transfer speed

Data rate

Power consumption

SuperSpeed

5 Gbps

4.5 W (Max., each port)

Hi-Speed

480 Mbps

2.5 W (Max., each port)

Full speed

12 Mbps

2.5 W (Max., each port)

USB upstream port

USB downstream port

Pin number

Signal name

Pin number

Signal name

VBUS

D-

D+

GND

StdB_SSTX-

StdA_SSRX-

StdB_SSTX+

StdA_SSRX+

GND_DRAIN

StdB_SSRX-

StdA_SSTX-

StdB_SSRX+

StdA_SSTX+

Shell

Shield

Shell

Shield

20 |

About Your Monitor

Plug-and-Play
You can install the monitor in any Plug-and-Play-compatible system. The monitor
automatically provides the computer system with its extended display identification data
(EDID) using display data channel (DDC) protocols so the computer can configure itself
and optimize the monitor settings. Most monitor installations are automatic; you can
select different settings if desired. For more information about changing the monitor
settings, see Operating the Monitor.

LCD Monitor Quality and Pixel Policy
During the LCD monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not affect
the display quality or usability. For more information on LCD Monitor Pixel Policy, see
Dell support site at: http://www.dell.com/support/monitors.

About Your Monitor

| 21

Setting Up the Monitor

Attaching the Stand
NOTE: The stand riser and stand base are detached when the monitor is shipped
from the factory.
NOTE: The procedure below is applicable for the default stand. If you purchased
any other stand, see the documentation shipped with the stand to set it up.
CAUTION: Place monitor of a flat, clean, and soft surface to avoid scratching the
display panel.

To attach the monitor stand:
1 Remove the monitor protective cover and place the monitor with its front facing
downward on it.
2 Insert the two tabs on the upper part of the stand to the groove on the back of
the monitor.
3 Press the stand down till it snaps into its place.

22 |

Setting Up the Monitor

• Hold the stand base with the triangle
mark
facing upward.

• Align the stand base protruded blocks to the matching slot on the stand.
• Insert the stand base blocks fully into the stand slot.

Setting Up the Monitor

| 23

• Lift the screw handle and turn the
screw clockwise.
• After fully tighten the screw, fold the
screw handle flat within the recess.

24 |

Setting Up the Monitor

Using the Tilt, Swivel, and Vertical Extension
NOTE: This is applicable for a monitor with a stand. If you purchased any other
stand, refer to the respective stand setup guide for set up instructions.

Tilt, Swivel and Vertical Extension
With the stand attached to the monitor, you can tilt the monitor for the most
comfortable viewing angle.

NOTE: The stand is detached when the monitor is shipped from the factory.

Rotating the Monitor
Before you rotate the monitor, your monitor should be fully vertically extended and fully
tilted up to avoid hitting the bottom edge of the monitor.

NOTE: To use the Display Rotation function (Landscape versus Portrait view) with
your Dell computer, you require an updated graphics driver that is not included with
this monitor. To download the graphics driver, go to www.dell.com/support and see
the Download section for Video Drivers for latest driver updates.

Setting Up the Monitor

| 25

NOTE: When in the Portrait View Mode, you may experience performance
degradation in graphic-intensive applications (3D Gaming and etc.).

Adjusting the Rotation Display Settings of Your System
After you have rotated your monitor, you need to complete the procedure below to
adjust the Rotation Display Settings of your System.
NOTE: If you are using the monitor with a non-Dell computer, you need to go the
graphics driver website or your computer manufacturer website for information on
rotating the ’contents’ on your display.
To adjust the Rotation Display Settings:
1
2

Right-click on the desktop and click Properties.
Select the Settings tab and click Advanced.

If you have an ATI graphics card, select the Rotation tab and set the preferred
rotation.
If you have an nVidia graphics card, click the nVidia tab, in the left-hand column
select NVRotate, and then select the preferred rotation.
If you have an Intel® graphics card, select the Intel graphics tab, click Graphic
Properties, select the Rotation tab, and then set the preferred rotation.

4
5

NOTE: If you do not see the rotation option or it is not working correctly, go to
www.dell.com/support and download the latest driver for your graphics card.

Connecting Your Monitor
WARNING: Before you begin any of the procedures in this section, follow the
Safety Instructions.
To connect your monitor to the computer:
1 Turn off your computer.
2 Connect the HDMI/DP-mDP/USB cable from your monitor to
the computer. (Vertically extend and tilt the monitor completely to rotate it for
cable connection. See Rotating the Monitor.)
3 Switch on your monitor.
4 Select the correct input source at Monitor OSD Menu and turn on your
computer.
NOTE: U2417H default setting is DP 1.2. DP 1.1 Graphic card may not display
normally. Please refer to “product specific problems – No image when using DP
connection to the PC” to change default setting.

26 |

Setting Up the Monitor

Connecting the HDMI cable(Optional)

Connecting the DP (or mDP) cable

NOTE: Default is DP port. Select input source on monitor to switch to mDP.

Setting Up the Monitor

| 27

Connecting the monitor for DP Multi-Stream Transport (MST)
function

NOTE: Supports the DP MST feature. To make use of this feature, your PC
Graphics Card must be certified to DP1.2 with MST option.
NOTE: Remove the rubber plug when use DP out connector.

Connecting the USB cable

28 |

Setting Up the Monitor

Using the Mobile-High Definition Link (MHL)
NOTE: This monitor is MHL ready.
NOTE: To use the MHL function, use only MHL certified cable and source devices
that support MHL output.
NOTE: Some MHL source devices may take more than a few seconds or longer to
output an image, depending on MHL source devices.
NOTE: When the connected MHL source device enters standby mode, the monitor
displays a black screen or the message below, depending on MHL source device’s
output.

To enable MHL connection, please perform the below steps:
1 Plug the power cable on your monitor into a AC outlet.
2 Connect the (micro) USB port on your MHL source device to HDMI/MHL port
on the monitor with a MHL certified cable (see Bottom View for details).
3 Turn on the monitor and the MHL source device.

4
5

Select input source on monitor to HDMI/MHL by using OSD menu (see Using
the On-Screen Display (OSD) Menu for details).
If the monitor does not display an image, see Mobile High-Definition Link
(MHL) Specific Problems.

Setting Up the Monitor

| 29

Organizing Your Cables

After attaching all necessary cables to your monitor and computer, (see Connecting
Your Monitor for cable attachment) organize all cables as shown above.

Removing the Monitor Stand
CAUTION: To prevent scratches on the LCD screen while removing the
stand, make sure that the monitor is placed on a soft, clean surface.
NOTE: The procedure below is applicable for the default stand. If you
purchased any other stand, see the documentation shipped with the stand to
set it up.
To remove the stand:
1 Place the monitor on a soft cloth or cushion.
2

Press and hold the stand-release button.

Lift the stand up and away from the monitor.

30 |

Setting Up the Monitor

Wall Mounting (Optional)

NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit.
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1 Place the monitor on a soft cloth or cushion on a stable, flat table.
2 Remove the stand.
3 Use a Phillips crosshead screwdriver to remove the four screws securing the
plastic cover.
4 Attach the mounting bracket from the wall mounting kit to the monitor.
5 Mount the monitor on the wall by following the instructions that comes with the
wall mounting kit.
NOTE: For use only with UL or CSA or GS-listed wall mount bracket with minimum
weight/load bearing capacity of 3.18 kg (7.01 lb).

Setting Up the Monitor

| 31

Operating the Monitor

Turning on the Monitor
Press the

button to turn on the monitor.

Using the Front Panel Controls
Use the control buttons on the front of the monitor to adjust the characteristics of the
image being displayed. As you use these buttons to adjust the controls, an OSD shows
the numeric values of the characteristics as they change.

32 |

Operating the Monitor

The following table describes the front panel buttons:
Front‑Panel Button

Description

Use this button to choose from a list of preset
color modes.
Shortcut key:
Preset Modes

Use this button to choose from a list of Input Source.
Shortcut key:
Input Source

3
Menu
4

Use this menu button to launch the on-screen
display (OSD) and select the OSD menu.
See Accessing the Menu System.
Use this button to go back to the main menu or exit
the OSD main menu.

Exit
5
Power (with power light
indicator)

Use the Power button to turn the monitor On and
Off.
The white LED indicates the monitor is On and fully
functional.
A glowing white LED indicates DPMS Power Save
Mode.

Operating the Monitor

| 33

Front‑Panel Button
Use the buttons on the front of the monitor to adjust the image settings.

Front Panel Button

Description

Use the Up (increase) and Down (decrease) keys to adjust
items in the OSD menu.
Up

Down

Use the OK button to confirm your selection.
OK

Use the Back button to go back to the previous menu.
Back

34 |

Operating the Monitor

Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: Any changes you make using the OSD menu are automatically saved if
you move to another OSD menu, exit the OSD menu, or wait for the OSD menu
to disappear.
1 Press the

button to launch the OSD menu and display the main menu.

2 Press the

and

buttons to move between options. As you move from one

icon to another, the option name is highlighted.
3 Press the

4 Press the

and

5 Press

button once to activate the highlighted option.

buttons to select the desired parameter.

to enter the slide bar and then use the

button, according to the

indicators on the menu, to make your changes.
6 Select the

to return to previous menu or

to accept and return to previous

menu.

Operating the Monitor

| 35

Icon

Menu and
Submenus

Description

Brightness/
Contrast

Use this menu to activate Brightness/Contrast adjustment.

Brightness

Brightness adjusts the luminance of the backlight
(minimum 0; maximum 100).
Press the
button to increase brightness.
Press the
button to decrease brightness.
NOTE: Manual adjustment of Brightness is disabled when
Dynamic Contrast is switched on.
Adjust the Brightness first, and then adjust Contrast only if
further adjustment is necessary.
Press the
button to increase contrast and press the
button to decrease contrast (between 0 and 100).
Contrast adjusts the difference between darkness and
lightness on the monitor.

Contrast

Input Source

36 |

Use the Input Source menu to select between different
video inputs that are be connected to your monitor.

Operating the Monitor

Icon

Menu and
Submenus
DP

mDP

HDMI/MHL

Auto Select
Reset Input
Source
Color

Description
Select DP input when you are using the DP (DisplayPort)
connector.
Use
to select the DP input source.
Select mDP input when you are using the
mDP (mini DisplayPort) connector.
Use
to select the mDP input source.
Select the HDMI/MHL input when you are using the HDMI
connector.
Use
to select the HDMI/MHL input source.
Use
to select Auto Select, the monitor scans for available
input sources.
Resets your monitor’s Input Source settings to the factory
defaults.
Use the Color menu to adjust the color setting mode.

Operating the Monitor

| 37

Icon

Menu and
Submenus

Description

Preset Modes When you select Preset Modes, you can choose Standard,
Multimedia, Movie, Game, Paper, Color Temp., sRGB or
Custom Color from the list.

• Standard: Default color settings. This is the default preset
mode.
• Multimedia: Ideal for multimedia applications.
• Movie: Ideal for movies.
• Game: Ideal for most gaming applications.
• Paper: Loads brightness and sharpness settings ideal for
viewing text. Blend the text background to simulate paper
media without affecting color images.
• Color Temp.: The screen appears warmer with a red/yellow
tint with slider set at 5,000K or cooler with blue tint with
slider set at 10,000K.
• sRGB: Emulates 99% sRGB.
• Custom Color: Allows you to manually adjust the color
settings. Press the
and
buttons to adjust the Red,
Green, and Blue values and create your own preset color
mode.

38 |

Operating the Monitor

Icon

Menu and
Submenus

Description

Input Color
Format

Allows you to set the video input mode to:
• RGB: Select this option if your monitor is connected to a
computer (or DVD player) using the HDMI, DP-mDP cable or
MHL devices using the MHL cable.
• YPbPr: Select this option if your DVD player supports only
YPbPr output.

Gamma

Allows you to set the Gamma to PC or MAC.

Hue

Use
or
to adjust the hue from 0 to 100.
NOTE: Hue adjustment is available only for Movie and Game
mode.

Saturation

Use
or
to adjust the saturation from 0 to 100.
NOTE: Saturation adjustment is available only for Movie and
Game mode.
Resets your monitor’s color settings to the factory defaults.

Reset Color

Operating the Monitor

| 39

Icon

Menu and
Submenus

Description

Display

Use the Display menu to adjust image.

Aspect Ratio
Monitor
Sleep
Sharpness
Dynamic
Contrast

Response
Time
MST

Adjust the image ratio to Wide 16:9, 4:3, or 5:4.
Sleep After Timeout: Monitor goes into sleep after timeout.
Never: Monitor never goes into sleep.
Makes the image look sharper or softer.
Use
or
to adjust the sharpness from ‘0’ to ‘100’.
Allows you to increase the level of contrast to provide sharper
and more detailed image quality.
Push the
button to select the Dynamic Contrast “On”
or “Off”.
NOTE: For Game and Movie preset mode only.
NOTE: Dynamic Contrast provides higher contrast if you
select Game or Movie preset mode.
Allows you to set the Response Time to Normal or Fast.

DP Multi Stream Transport, Set to ON enables MST(DP out),
Set to OFF disables MST function.
Reset Display Restores the display settings to factory defaults.

40 |

Operating the Monitor

Icon

Menu and
Submenus

Description

Energy

Power
Button LED
USB

Allows you to set the state of the power light to save energy.
Allows you to enable or disable USB function during monitor
standby mode.

NOTE: USB ON/OFF under standby mode is only available
when the USB upstream cable is unplugged. This option will
be greyed out when the USB upstream cable plugs in.
Reset Energy Select this option to restore default Energy settings.
Menu

Select this option to adjust the settings of the OSD, such as,
the languages of the OSD, the amount of time the menu
remains on screen, and so on.

Operating the Monitor

| 41

Icon

Menu and
Submenus
Language

Rotation

Description
Set the OSD display to one of eight languages.
(English, Spanish, French, German, Brazilian Portuguese,
Russian, Simplified Chinese, or Japanese).
Rotates the OSD by 0/90/180/270 degrees.
You can adjust the menu according to your display rotation.

Transparency Select this option to change the menu transparency by using
and
(min. 0 / max. 100).

42 |

Timer

OSD Hold Time: Sets the length of time the OSD remains
active after you press a button.
Use the
and
buttons to adjust the slider in 1-second
increments, from 5 to 60 seconds.

Lock

Controls user access to adjustments. When Lock is selected,
no user adjustments are allowed. All buttons are locked.
NOTE:
Lock function – Either soft lock (through OSD menu) or hard
lock (Press and hold the exit button 6 sec)
Unlock function – Only hard unlock (Press and hold the exit
button 6 sec)

Reset Menu

Restore the menu settings to factory defaults.

Personalize

Select from Preset Modes, Brightness/Contrast, Input Source,
Aspect Ratio, Rotation set as shortcut key.

Reset
Personalization

Restores shortcut keys to factory defaults.

Operating the Monitor

Icon

Menu and
Submenus

Description

Other

DDC/CI

Select this option to adjust the OSD settings, such as the
DDC/CI, LCD conditioning, and so on.
DDC/CI (Display Data Channel/Command Interface) allows
you to adjust the monitor settings using software on your
computer.
Select Disable to turn off this feature.
Enable this feature for best user experience and optimum
performance of your monitor.

Operating the Monitor

| 43

Icon

Menu and
Submenus

Description

LCD
Helps reduce minor cases of image retention. Depending on
Conditioning the degree of image retention, the program may take some
time to run. Select Enable to start the process.

Reset Others Restores other settings, such as DDC/CI, to factory defaults.
Factory Reset Restores all OSD settings to the factory defaults.
NOTE: This monitor has a built-in feature to automatically calibrate the brightness
to compensate for LED aging.

44 |

Operating the Monitor

OSD Warning Messages
When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie),
manual brightness adjustment is disabled.

When the monitor does not support a particular resolution mode, you can see the
following message:

This means that the monitor cannot synchronize with the signal that it is receiving from
the computer. See Monitor Specifications for the Horizontal and Vertical frequency
ranges addressable by this monitor. Recommended mode is 1920 x 1080.
You can see the following message before the DDC/CI function is disabled:

When the monitor enters the Power Save mode, the following message appears:

Operating the Monitor

| 45

Activate the computer and wake up the monitor to gain access to the OSD.
If you press any button other than the power button, the following messages will appear
depending on the selected input:

If either DP, mDP, HDMI/MHL input is selected and the corresponding cable is not
connected, a floating dialog box as shown below appears.

See Troubleshooting for more information.

46 |

Operating the Monitor

Troubleshooting

WARNING: Before you begin any of the procedures in this section, follow the
Safety Instructions.

Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:
1 Turn off both your computer and the monitor.
2 Unplug the video cable from the back of the computer. To ensure proper Self-Test
operation, remove all digital and the analog cables from the back of computer.
3 Turn on the monitor.
The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test mode,
the power LED remains white. Also, depending upon the selected input, one of the
dialogs shown below will continuously scroll through the screen.

Troubleshooting

| 47

This box also appears during normal system operation, if the video cable becomes
disconnected or damaged.
5 Turn off your monitor and reconnect the video cable; then turn on both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.

48 |

Troubleshooting

Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged
and the monitor is in self-test mode.

To run the built-in diagnostics:
1 Make sure that the screen is clean (no dust particles on the surface of the screen).
2 Unplug the video cable(s) from the back of the computer or monitor. The monitor
then goes into the self-test mode.
3 Press and hold Button 1 for 5 seconds. A gray screen appears.
4 Carefully inspect the screen for abnormalities.
5 Press Button 1 on the front panel again. The color of the screen changes to red.
6 Inspect the display for any abnormalities.
7 Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text
screens.
The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool,
the monitor is functioning properly. Check the video card and computer.

Troubleshooting

| 49

Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions:
Common
What You
Symptoms
Experience
No Video/Power No picture
LED off

Possible Solutions

• Ensure that the video cable connecting the
monitor and the computer is properly connected
and secure.
• Verify that the power outlet is functioning
properly using any other electrical equipment.
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in
the Input Source menu.
No Video/Power No picture or no • Increase brightness & contrast controls via OSD.
LED on
brightness
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable
connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected in
the Input Source menu.
Missing Pixels
LCD screen has • Cycle power on-off.
spots
• Pixel that is permanently off is a natural defect
that canoccur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell Support site at:
http://www.dell.com/support/monitors.
Stuck-on Pixels LCD screen has • Cycle power On-Off.
bright spots
• Pixel that is permanently off is a natural defect
that canoccur in LCD technology.
• For more information on Dell Monitor Quality
and PixelPolicy, see Dell Support site at:
http://www.dell.com/support/monitors.
Brightness
Picture too dim • Reset the monitor to factory settings.
Problems
or too bright
• Adjust brightness & contrast controls via OSD.
Safety Related
Visible signs of
• Do not perform any troubleshooting steps.
Issues
smoke or sparks • Contact Dell immediately.
Intermittent
Monitor
• Ensure that the video cable connecting the
Problems
malfunctions on monitor to the computer is connected properly
& off
and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.

50 |

Troubleshooting

Common
Symptoms

What You
Experience

Missing Color

Picture missing
color

Possible Solutions

• Perform monitor self-test.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color
• Change the settings of the Preset Modes in the
not good
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom. Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention Faint shadow
• Use the Power Management feature to turn off
from a static
from the static
the monitor at all times when not in use (for more
image left on
image displayed information, see Power Management Modes).
the monitor for appears on the • Alternatively, use a dynamically changing
a long period of screen
screensaver.
time

Product Specific Problems
Specific
Symptoms
Screen image is
too small

What You
Experience
Image is
centered on
screen, but does
not fill entire
viewing area
Cannot adjust
OSD does not
the monitor
appear on the
with the buttons screen
on the front
panel
No Input Signal
when user
controls are
pressed

No picture,
the LED light is
white

The picture
does not fill the
entire screen

The picture
cannot fill the
height or width
of the screen

Possible Solutions
• Check the Aspect Ratio setting in the Display
menu OSD.
• Reset the monitor to factory settings.

• Turn off the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.
• Check whether the OSD menu is locked. If yes,
press and hold the button beside the power
button for 6 seconds to unlock (for more
information, see Lock).
• Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.
• Reset the computer or video player.
• Due to different video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
• Run the built-in diagnostics.

Troubleshooting

| 51

Specific
Symptoms
No image
when using DP
connection to
the PC

What You
Experience
Black screen

Possible Solutions
• Verify which DP standard (DP 1.1a or DP 1.2) is
your Graphics Card certified to. Download and
install the latest graphics card driver.
• Some DP 1.1a graphics card cannot support
DP 1.2 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select
key for 8 sec to change the monitor setting from
DP 1.2 to DP 1.1a.

Mobile High-Definition Link (MHL) Specific Problems
Specific
Symptoms
MHL interface is
not working

52 |

What You
Experience
Cannot see
MHL device
image shown
on the monitor

Troubleshooting

Possible Solutions
• Ensure your MHL cable and MHL device are MHL
certified.
• Check your MHL device is turned on.
• Check your MHL device is not in standby mode.
• Check physical MHL cable connection is
corresponding to input source selected on OSD
Menu: HDMI/MHL.
• Wait for 30 seconds after connecting MHL cable
as some MHL devices require longer recovery
time.

Appendix

Safety Instructions
For displays with glossy bezels the user should consider the placement of the display as
the bezel may cause disturbing reflections from surrounding light and bright surfaces.
WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and Regulatory
Information (SERI).

FCC Notices (U.S. only) and Other Regulatory
Information
For FCC notices and other regulatory information, see the regulatory compliance
website located at www.dell.com/regulatory_compliance.

Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area.
To get online Monitor support content:
See www.dell.com/support/monitors.
To contact Dell for sales, technical support, or customer service issues:
1 Go to www.dell.com/support.
2 Verify your country or region in the Choose A Country/Region drop-down menu
at the top-left corner of the page.
3

Click Contact Us next to the country dropdown.

Select the appropriate service or support link based on your need.

Choose the method of contacting Dell that is convenient for you.

Appendix

| 53

Setting Up Your Monitor
Setting Display Resolution to 1920 x 1080 (maximum)
For best performance, set the display resolution to 1920 x 1080 pixels by performing the
following steps:
In Windows Vista, Windows 7, Windows 8 or Windows 8.1:
1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic
desktop.
2 Right-click on the desktop and click Screen Resolution.
3 Click the Dropdown list of the Screen Resolution and select 1920 x 1080.
4 Click OK.
In Windows 10:
1 Right-click on the desktop and click Display Settings.
2 Click Advanced display settings.
3 Click the dropdown list of Resolution and select 1920 x 1080.
4 Click Apply.
If you do not see the recommended resolution as an option, you may need to update
your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the given steps.

Dell computer
1 Go to www.dell.com/support, enter your service tag, and download the latest
driver for your graphics card.
2 After installing the drivers for your graphics adapter, attempt to set the resolution to
1920 x 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact Dell
to inquire about a graphics adapter that supports these resolutions.

54 |

Appendix

Non-Dell computer
In Windows Vista, Windows 7, Windows 8 or Windows 8.1:
1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch
to classic desktop.
2 Right-click on the desktop and click Personalization.
3 Click Change Display Settings.
4 Click Advanced Settings.
5 Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, ATI, Intel etc.).
6 Refer to the graphic card provider website for updated driver (for example,
http://www.ATI.com or http://www.NVIDIA.com).
7 After installing the drivers for your graphics adapter, attempt to set the resolution
to 1920 x 1080 again.
In Windows 10:
1 Right-click on the desktop and click Display Settings.
2 Click Advanced display settings.
3 Click Display adapter properties.
4 Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, ATI, Intel etc.).
5 Refer to the graphic card provider website for updated driver (for example,
http://www.ATI.com or http://www.NVIDIA.com).
6 After installing the drivers for your graphics adapter, attempt to set the resolution
to 1920 x 1080 again.
NOTE: If you are unable to set the recommended resolution, please contact the
manufacturer of your computer or consider purchasing a graphics adapter that
supports the video resolution.

Appendix

| 55

Maintenance Guidelines
Cleaning Your Monitor
WARNING: Before cleaning the monitor, unplug the monitor power cable from
the electrical outlet.
CAUTION: Read and follow the Safety Instructions before cleaning the monitor.
For best practices, follow these instructions in the list below while unpacking, cleaning,
or handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti-static
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed
air.
• Use a lightly-dampened, soft cloth to clean the monitor. Avoid using detergent of
any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched and
show white scuff marks more than a lighter- colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.

56 |

Appendix

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