Dell Pda 500b External Hard Drive User’s Guide User Manual User's En Us
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User Manual: Dell pda-500b Dell External Hard Drive User’s Guide
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HardDrive.book Page 1 Thursday, September 20, 2012 2:30 PM Dell External Hard Drive User’s Guide HardDrive.book Page 2 Thursday, September 20, 2012 2:30 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ © 2012 Dell Inc. All rights reserved. Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™, Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™, Compellent™, KACE™, FlexAddress™, Force10™ and Vostro™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core® and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom™ and AMD Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows Server®, Internet Explorer®, MS-DOS®, Windows Vista® and Active Directory® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat® and Red Hat® Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell® and SUSE® are registered trademarks of Novell Inc. in the United States and other countries. Oracle® is a registered trademark of Oracle Corporation and/or its affiliates. Citrix®, Xen®, XenServer® and XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware®, Virtual SMP®, vMotion®, vCenter® and vSphere® are registered trademarks or trademarks of VMware, Inc. in the United States or other countries. IBM® is a registered trademark of International Business Machines Corporation. 2012 - 09 Rev. A01 HardDrive.book Page 3 Thursday, September 20, 2012 2:30 PM Contents 1 Safety Precautions . . . . . . . . . . . . . . . . . . 5 2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 7 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Specifications . . . . . . . . . . . . . . . . . . . . . . . 7 Physical View . . . . . . . . . . . . . . . . . . . . . . . 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 System Requirements 3 Setup Installing the Drive . . . . . . . . . . . . . . . . . . . . Troubleshooting . 10 . . . . . . . . . . . . . . . . . . . 11 Hard Drive LED States and Description . 5 Contacting Dell 9 . . . . . . . . . . . . . . . . Disconnecting the Drive . 4 7 . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . 15 Contents 3 HardDrive.book Page 4 Thursday, September 20, 2012 2:30 PM 4 Contents HardDrive.book Page 5 Thursday, September 20, 2012 2:30 PM Safety Precautions Use the following safety guidelines to help protect your external hard drive from potential damage and to help ensure your personal safety. WARNING: Do not drop or jolt the drive. WARNING: Do not disconnect or move the drive during drive activity. WARNING: Many repairs may only be done by a certified service technician. You should only perform troubleshooting as authorized in your product documentation, or as directed by the online or telephone service and support team. CAUTION: Damage due to servicing that is not authorized by Dell is not covered by your warranty. CAUTION: To prevent data loss, save and close all open files and exit all open programs before you turn off your computer. Setup Precautions 5 HardDrive.book Page 6 Thursday, September 20, 2012 2:30 PM 6 Setup Precautions HardDrive.book Page 7 Thursday, September 20, 2012 2:30 PM Introduction The Dell portable external hard drive is an affordable storage solution that provides a total solution for all your backup, data migration, and data-sharing needs. This user manual provides step-by-step installation instructions and other important information regarding your product. Package Contents • Dell portable external hard drive — 500 GB /1 TB • Dell USB 3.0 interface adapter • 18-inch USB 3.0 cable • Quick Start Guide • China Warranty Card • Safety, Environment, and Regulatory Information Tech Sheet • Terms and Conditions Sheet System Requirements • Windows 8 • Windows 7 • Windows Vista • Windows XP Specifications Hard Drive Specifications Item Specification Drive Type 12.5-inch external USB hard drive Connector option UBS 3.0 Capacity 500 GB /1 TB Introduction 7 HardDrive.book Page 8 Thursday, September 20, 2012 2:30 PM Item Specification Software included none Physical View 1 8 Hard-drive activity LED Introduction 2 Hard-drive cable connector HardDrive.book Page 9 Thursday, September 20, 2012 2:30 PM Setup Installing the Drive 1 Connect the Dell USB 3.0 interface adapter to the external hard drive. 2 Connect the external hard drive to any available USB 3.0 port on your computer. The drive is also compatible with USB 2.0 ports on your computer. Setup 9 HardDrive.book Page 10 Thursday, September 20, 2012 2:30 PM 3 After the drive is connected, the drive will appear as a drive letter in (My) Computer (i.e.: Drive E:, F:, or some other letter) within approximately 30 seconds of connecting and turning on the drive. NOTE: The white LED on the interface adapter lights up when you connect the drive to the computer. 4 Click Open Folder to View Files Using Windows Explorer to open the drive letter, or click on the drive letter in Computer. You can now begin copying files to the external hard drive by manually using the copy and paste options or alternatively by dragging and dropping files into the external hard drive. Disconnecting the Drive CAUTION: You must close all open windows on the external hard drive in order to disconnect it. To prevent data loss, close all computer applications prior to disconnecting the external hard drive. 1 Click the Safely Remove Hardware icon in the system tray, near the clock. NOTE: The Safely Remove Hardware icon looks like a USB connector with a green check mark on it . 2 A pop-up menu will appear listing the devices that can be removed from the computer. 3 Click the external hard drive on the pop-up menu. 4 When you see a pop-up message saying that it's safe to remove the hardware, you can unplug the device. 10 Setup HardDrive.book Page 11 Thursday, September 20, 2012 2:30 PM Troubleshooting This section is designed to walk you through troubleshooting steps in order to identify solutions to commonly experienced issues with USB-connected external drives. Issues and Solutions Steps Symptom 1 Drive is not recognized by the system. 2 Slow data transfer rate 3 AutoPlay not popping up Solution a Check the USB connection. Disconnect and re-connect to a different USB port. b Check the connection between the USB 3.0 adapter and the drive. The hard drive LED should turn on if the hard drive is receiving adequate power. c Check the USB 3.0 data cable, or try using an alternate cable. Ensure that the drive is connected to a USB 3.0 port. Refer to the user guide of your computer manufacturer to determine the location of the USB 3.0 ports on your computer. a Check the AutoPlay settings in Windows. b Open AutoPlay by clicking the Start button, and then clicking Control Panel. In the search box, type autoplay, and then click AutoPlay in the options. c To turn AutoPlay on, select the Use AutoPlay for all media and devices checkbox. Troubleshooting 11 HardDrive.book Page 12 Thursday, September 20, 2012 2:30 PM Steps Symptom 4 5 Hard drive not detected in BIOS (system setup) Solution • Press the+ + keys together when on the BIOS screen. This will restart your computer and the external hard drive should now be listed under the bootable device list. • Restart the computer after logging on to Windows and then access the BIOS screen to check if the external hard drive is listed under the bootable device list. Unable to boot to the Restart the computer after logging on to operating system from the Windows and then access the BIOS screen to external hard drive. check if the external hard drive is listed as the first boot device. NOTE: Please ensure that your computer is up to date with the latest drivers and BIOS version prior to attempting steps 4 and 5. The latest drivers and BIOS version can be downloaded from the manufacturer's website. For Dell computers, visit www.support.dell.com. NOTE: If the solutions listed for steps 4 and 5 above do not resolve the issue, try connecting the external hard drive to a USB 2.0/eSATA port on the computer. Please refer to the user guide of your computer's manufacturer to determine the location of the USB 2.0/eSATA ports on your computer. NOTE: The keystrokes used to invoke the BIOS (system setup) on your computer will vary depending upon the computer manufacturer. Please refer to the manufacturer's user guide or website for this information. For Dell computers, pressing the key during computer startup will launch the BIOS menu and the key will invoke the computer boot menu. 12 Troubleshooting HardDrive.book Page 13 Thursday, September 20, 2012 2:30 PM Hard Drive LED States and Description LED States Hard drive activity state Hard drive LED status OFF Hard drive is turned OFF Hard drive idle LED glowing at maximum brightness Hard drive reading/writing data LED blinking slowly (every 3 seconds) Hard drive on standby LED glowing, but with reduced brightness Hard drive on hibernate LED is OFF Hard drive busy LED blinking rapidly Only the hard drive adapter is connected LED glowing, but with reduced brightness Troubleshooting 13 HardDrive.book Page 14 Thursday, September 20, 2012 2:30 PM 14 Troubleshooting HardDrive.book Page 15 Thursday, September 20, 2012 2:30 PM Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues. 1 Visit support.dell.com. 2 Select your support category. 3 If you are not a U.S. customer, select your country code at the bottom of the page, or select All to see more choices. 4 Select the appropriate service or support link based on your need. Contacting Dell 15 HardDrive.book Page 16 Thursday, September 20, 2012 2:30 PM 16 Contacting Dell
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