Dell Pda 500b External Hard Drive User’s Guide User Manual User's En Us

Dell-500Gb-Portable-External-Hard-Drive-Usb-3-0-Owners-Manual-111356 dell-500gb-portable-external-hard-drive-usb-3-0-owners-manual-111356

User Manual: Dell pda-500b Dell External Hard Drive User’s Guide

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Page Count: 16

Dell External Hard Drive

User’s Guide

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Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

© 2012 Dell Inc. All rights reserved.

Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™,

Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™,

Compellent™, KACE™, FlexAddress™, Force10™ and Vostro™ are trademarks of Dell Inc. Intel®,

Pentium®, Xeon®, Core® and Celeron® are registered trademarks of Intel Corporation in the U.S. and

other countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom™ and AMD

Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows

Server®, Internet Explorer®, MS-DOS®, Windows Vista® and Active Directory® are either trademarks

or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red

Hat® and Red Hat® Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States

and/or other countries. Novell® and SUSE® are registered trademarks of Novell Inc. in the United

States and other countries. Oracle® is a registered trademark of Oracle Corporation and/or its affiliates.

Citrix®, Xen®, XenServer® and XenMotion® are either registered trademarks or trademarks of Citrix

Systems, Inc. in the United States and/or other countries. VMware®, Virtual SMP®, vMotion®,

vCenter® and vSphere® are registered trademarks or trademarks of VMware, Inc. in the United States

or other countries. IBM® is a registered trademark of International Business Machines Corporation.

2012 - 09 Rev. A01

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Contents 3

Contents

1 Safety Precautions . . . . . . . . . . . . . . . . . . 5

2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 7

Package Contents . . . . . . . . . . . . . . . . . . . . . 7

System Requirements . . . . . . . . . . . . . . . . . . . 7

Specifications . . . . . . . . . . . . . . . . . . . . . . . 7

Physical View . . . . . . . . . . . . . . . . . . . . . . . 8

3 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing the Drive . . . . . . . . . . . . . . . . . . . . 9

Disconnecting the Drive . . . . . . . . . . . . . . . . . 10

4 Troubleshooting. . . . . . . . . . . . . . . . . . . . 11

Hard Drive LED States and Description . . . . . . . . . 13

5 Contacting Dell . . . . . . . . . . . . . . . . . . . . 15

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4Contents

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Setup Precautions 5

Safety Precautions

Use the following safety guidelines to help protect your external hard drive from

potential damage and to help ensure your personal safety.

WARNING: Do not drop or jolt the drive.

WARNING: Do not disconnect or move the drive during drive activity.

WARNING: Many repairs may only be done by a certified service technician. You

should only perform troubleshooting as authorized in your product documentation,

or as directed by the online or telephone service and support team.

CAUTION: Damage due to servicing that is not authorized by Dell is not covered

by your warranty.

CAUTION: To prevent data loss, save and close all open files and exit all open

programs before you turn off your computer.

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6Setup Precautions

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Introduction 7

Introduction

The Dell portable external hard drive is an affordable storage solution that

provides a total solution for all your backup, data migration, and data-sharing

needs.

This user manual provides step-by-step installation instructions and other

important information regarding your product.

Package Contents

• Dell portable external hard drive — 500 GB /1 TB

• Dell USB 3.0 interface adapter

• 18-inch USB 3.0 cable

•Quick Start Guide

• China Warranty Card

• Safety, Environment, and Regulatory Information Tech Sheet

• Terms and Conditions Sheet

System Requirements

•Windows 8

•Windows 7

•Windows Vista

•Windows XP

Specifications

Hard Drive Specifications

Item Specification

Drive Type 12.5-inch external USB hard drive

Connector option UBS 3.0

Capacity 500 GB /1 TB

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8Introduction

Physical View

Software included none

1 Hard-drive activity LED 2 Hard-drive cable connector

Item Specification

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Setup 9

Setup

Installing the Drive

1

Connect the Dell USB 3.0 interface adapter to the external hard drive.

2

Connect the external hard drive to any available USB 3.0 port on your

computer. The drive is also compatible with USB 2.0 ports on your

computer.

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10 Setup

3

After the drive is connected, the drive will appear as a drive letter in

(My) Computer (i.e.: Drive E:, F:, or some other letter) within

approximately 30 seconds of connecting and turning on the drive.

NOTE: The white LED on the interface adapter lights up when you connect

the drive to the computer.

4

Click

Open Folder

to View Files Using Windows Explorer

to open the

drive letter, or click on the drive letter in

Computer.

You can now begin copying files to the external hard drive by manually using the

copy and paste options or alternatively by dragging and dropping files into the

external hard drive.

Disconnecting the Drive

CAUTION: You must close all open windows on the external hard drive in order to

disconnect it. To prevent data loss, close all computer applications prior to

disconnecting the external hard drive.

1

Click the S

afely Remove Hardware

icon in the system tray, near the clock.

NOTE: The Safely Remove Hardware icon looks like a USB connector with a

green check mark on it .

2

A pop-up menu will appear listing the devices that can be removed from

the computer.

3

Click the external hard drive on the pop-up menu.

4

When you see a pop-up message saying that it's safe to remove the

hardware, you can unplug the device.

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Troubleshooting 11

Troubleshooting

This section is designed to walk you through troubleshooting steps in order to

identify solutions to commonly experienced issues with USB-connected

external drives.

Issues and Solutions

Steps Symptom Solution

1 Drive is not recognized by

the system.

a

Check the USB connection.

Disconnect and re-connect to a

different USB port.

b

Check the connection between the

USB 3.0 adapter and the drive. The

hard drive LED should turn on if

the hard drive is receiving adequate

power.

c

Check the USB 3.0 data cable, or try

using an alternate cable.

2 Slow data transfer rate Ensure that the drive is connected to a USB 3.0

port. Refer to the user guide of your computer

manufacturer to determine the location of the

USB 3.0 ports on your computer.

3 AutoPlay not popping up a

Check the AutoPlay settings in

Windows.

b

Open

AutoPlay

by clicking the

Start

button, and then clicking

Control

Panel

. In the search box, type

autoplay, and then click

AutoPlay

in

the options.

c

To turn AutoPlay on, select the

Use

AutoPlay for all media and devices

checkbox.

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12 Troubleshooting

NOTE: Please ensure that your computer is up to date with the latest drivers and

BIOS version prior to attempting steps 4 and 5. The latest drivers and BIOS version

can be downloaded from the manufacturer's website. For Dell computers, visit

www.support.dell.com.

NOTE: If the solutions listed for steps 4 and 5 above do not resolve the issue, try

connecting the external hard drive to a USB 2.0/eSATA port on the computer. Please

refer to the user guide of your computer's manufacturer to determine the location of

the USB 2.0/eSATA ports on your computer.

NOTE: The keystrokes used to invoke the BIOS (system setup) on your computer will

vary depending upon the computer manufacturer. Please refer to the

manufacturer's user guide or website for this information. For Dell computers,

pressing the <F2> key during computer startup will launch the BIOS menu and the

<F12> key will invoke the computer boot menu.

4 Hard drive not detected in

BIOS (system setup)

• Press the <CTRL> + <ALT> +

<DELETE> keys together when on the

BIOS screen. This will restart your

computer and the external hard drive

should now be listed under the bootable

device list.

• Restart the computer after logging on to

Windows and then access the BIOS

screen to check if the external hard drive

is listed under the bootable device list.

5 Unable to boot to the

operating system from the

external hard drive.

Restart the computer after logging on to

Windows and then access the BIOS screen to

check if the external hard drive is listed as the first

boot device.

Steps Symptom Solution

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Troubleshooting 13

Hard Drive LED States and Description

LED States

Hard drive activity state Hard drive LED status

OFF Hard drive is turned OFF

Hard drive idle LED glowing at maximum brightness

Hard drive reading/writing data LED blinking slowly (every 3 seconds)

Hard drive on standby LED glowing, but with reduced

brightness

Hard drive on hibernate LED is OFF

Hard drive busy LED blinking rapidly

Only the hard drive adapter is connected LED glowing, but with reduced

brightness

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14 Troubleshooting

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Contacting Dell 15

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.

Availability varies by country and product, and some services may not be

available in your area. To contact Dell for sales, technical support, or customer

service issues.

1

Visit support.dell.com.

2

Select your support category.

3

If you are not a U.S. customer, select your country code at the bottom of

the page, or select All to see more choices.

4

Select the appropriate service or support link based on your need.

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16 Contacting Dell

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