Delonghi Dedica Cappuccino Ec 860 M Instruction Manual

Delonghi-En-5713216881-Owner-S-Manual delonghi-en-5713216881-owner-s-manual

2015-04-28

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IMPORTANT SAFEGUARDS
When using electrical appliances, basic safety precautions should always be followed, including the following:
•	 Read all instructions.
•	 Do not touch hot surfaces. Use handles and knobs.
•	 To protect against fire, electrical shock and personal injury, do not immerse cord, plug or appliance in water or other
liquid.
•	 Never allow the appliance to be used by children.
•	 Unplug from the outlet when not in use and before cleaning. Allow to cool before fitting or taking off parts, and
before cleaning the appliance.
•	 Do not operate with a damaged cord or plug, or after the appliance malfunctions, or has been damaged in any
manner. Return the appliance to the nearest authorized service facility for examination, repair or adjustment.
•	 The use of accessory attachments or spare parts not recommended by the appliance manufacturer  may result in
fire, electrical shock or personal injury.
•	 Do not use outdoors.
•	 Do not let the cord hang over the edge of the table or counter, or touch hot surfaces.
•	 Do not place  on or near a hot gas or electrical burner, or in a heated oven.
•	 Plug cord into the wall outlet. To disconnect, turn any control to “off”, then remove plug from wall outlet.
•	 Do not use the appliance for other than the intended use. This appliance is to be utilized for domestic use only.  Any
other use is to be considered improper and, therefore, dangerous.
WARNING: To reduce the risk of fire or electric shock, do not remove the cover. Don’t attempt to repair or modify the machine, doing so will void the warranty. Repair should be
done by authorized service personnel only!

SAVE THESE INSTRUCTIONS

This product is for household use only

short cord instructions

-	 A short power cord is provided to reduce risks resulting from becoming entangled in or tripping over a longer
cord.
-	 Longer, detachable power supply cords or extension cords are available and may be used if care is exercised in
their use.
-	 If an extension cord is used, the marked electrical rating should be at least as great as the electrical rating of the
appliance. If the appliance is provided with 3- wire, grounding type cord, the extension should be a GROUNDING
TYPE 3 - WIRE CORD. The longer cord should be arranged so that it will not drape over the counter-top or table top
where it can be pulled on by children or tripped over.
-	 Your product is equipped with a polarized alternating current line plug (a plug having one blade wider than the
other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the
plug fully into the outlet, try reversing the plug. If the plug should still fail to fit, contact your electrician to replace
your obsolete outlet. Do not defeat the safety purpose of the polarized plug.
6

Functioning lights en
Lights

Operation

Meaning of lights

Turn on from general ON/OFF switch, at
the back of the appliance.

The appliance performs a self-test,
signalled by the sequential flashing of
lights.

The appliance is on: no accessory is
connected to coupling A2.

The appliance is heating up to make
coffee: when the 1 or 2 cup lights stop
flashing, the appliance has reached the
ideal temperature to deliver coffee.

The appliance is on: the hot water spout
D7 is connected to coupling A2.

The appliance is heating up to make
coffee or to deliver hot water: when the
1 or 2 cup lights and the hot water spout
light stop flashing, the appliance has
reached the ideal temperature to deliver
coffee or hot water.

The appliance is on: the milk container C
is connected to coupling A2.

The appliance is heating up to make
coffee, cappuccino or latte macchiato:
when the 1 or 2 cup lights, the
cappuccino and latte macchiato lights
stop flashing, the appliance has reached
ideal temperature to deliver coffee or
cappuccino or latte macchiato.

The appliance has been unused for 75
minutes for the ON/STAND-BY button
has been pressed.

The appliance is in STAND-BY: to switch it
back on, press the  
button.
The time interval before stand-by is
adjustable: see section “Adjust Stand-by
interval”.

The water tank is empty or the appliance See section “ Troubleshooting.” (page
cannot deliver.
15).

7

Description en
Description of appliance
(page 3 - A )
A1.	 Cup holder/Warming plate
A2.	 Water spout/milk container coupling
A3.	 General ON/OFF switch
A4.	 Power supply cable socket
A5.	 Boiler outlet/Infusion assembly
A6.	 Water tank seat
A7.	 Water tank lid
A8.	 Water tank with seat for water filter
A9.	 Water refill indicator
A10.	Drip tray
A11.	Indicator for drip tray maximum water level
A12.	Cup tray
A13.	Sliding tray for long coffee/latte macchiato glass
A14.	Cup warmer  button

D7.	 Removable water/steam spout
D8.	 Reactive strip to detect water hardness
	 (Total hardness test)
D9.	 Descaler
D10.	Water softener filter 	
Instructions for use
Read these instructions carefully before using the appliance.
Failure to respect these instructions may result in personal
injury or damage to the appliance.
The manufacturer is not liable for damage as a result of failure
to comply with these user instructions.
Please note:
Keep these instructions. If the appliance should be transferred
to other persons, these instructions must accompany it.
Checking the appliance
After the packaging has been removed, check the integrity of
the appliance and the presence of all accessories. Do not use
the appliance if it is visibly damaged. Contact the Customer
Experience.

Description of control panel (B)
(page 3 - B)
B1.	 ON/Stand-by Button
B2.	 ON/Stand-by Light
B3.	 1 cup button
B4.	 1 cup /“temperature OK” light
B5.	 2 cups button
B6.	 2 cups/“temperature OK” light
B7.	 Hot water button
B8.	 Hot water light
B9.	 Hot milk/cappuccino button
B10.	Hot milk/cappuccino/“temperature OK” light
B11.	Hot milk/latte macchiato button
B12.	Hot milk/latte macchiato/“temperature OK” light

Installing the appliance
Attention!
The following safety measures must be complied with when
installing the appliance:
• 	 The appliance could be damaged by water infiltration.
	 Do not position the appliance near water faucets or sinks.
• 	 The appliance could be damaged if the water it contains
freezes.
	 Do not install the appliance in a room where the
temperature can fall below freezing point.
•	 Position the power supply cable in a way that it cannot be
damaged by sharp edges or by contact with hot surfaces
(e.g. electric stoves, cooking surfa­ces, or gas burners).

Milk container description
(page 2 - C)
C1.	 Milk frother lid with froth regulator
C2.	 CLEAN button
C3.	 Milk Spout Tube
C4.	 Milk intake tube
C5.	 Milk container

Connecting the appliance
Attention!
Make sure that the electric mains voltage corresponds with
that indicated on the data plate on the base of the appliance.
Insert the power supply cable connector in the socket on the
back of the appliance (fig. 1); then insert the plug in the power
outlet. Check that the mains power supply voltage corresponds
to the value indicated on the rating plate on the bottom of the
appliance. If the power socket does not match the plug on the
appliance, have the socket replaced with a suitable type by a
qualified professional.

Description of accessories
(page 2 - D)
D1.	 Filter-holder cup
D2.	 1 coffee crema filter
D3.	 2 coffee crema filter
D4.	 ESE pod crema filter
D5.	 Power supply cable (removable)
D6.	 Tamper/dispenser measure

8

Instructions for use en
Activation of the water filter and filling of the water
tank
•	 Remove the filter from the packaging and rinse it with
about 17 OZ / 0.5 L of running water (fig. 2).
•	 Turn the calendar disc (see fig. 3) until the following 2
months of use are displayed.
Please note
the filter has a two month duration if the appliance is used
normally, whereas if the machine remains unused with the
filter installed, it has a maximum 3 month duration.
•	 Remove the water tank and fill it with fresh water (do not
exceed the MAX line) (fig. 4).
•	 Completely dip the filter in the water, tilting it to enable
air bubbles to come out (fig. 5).
•	 Insert the filter in the appropriate seat (fig. 6), press down
and close the tank with the lid.
•	 Place the tank back into the machine (Ensure the water
level is not over the MAX line) (fig. 7).
The filter is now activated and the machine can be used.
Appliance first use
•	 Turn the appliance on by pressing the I/O main switch
A3 at rear in pos. I: the appliance performs a self-test,
signalled by the sequential flashing of the lights.
•	 Once the self-test is completed, the “hot water spout” light
B8 flashes while the others turn-off: the appliance signals
it is necessary to insert the hot water spout (fig. 8).
•	 Place a container underneath the spout with minimum
capacity of 100 ml (fig. 9).
•	 Press the “hot water” button  
:  delivery starts and
interrupts automatically.
•	 The coffee and water spout lights flash to indicate the
appliance is reaching temperature: when the lights stop
flashing and remain permanently on, the appliance is
ready for use.
•	
•	

Please note: upon first use
If lights  
and
flash, press the
button
again.
Upon first use, it is necessary to make 4-5 coffees or
4-5 cappuccinos before the machine gives a satisfying
results.

programming menu, press button

again.

Setting the temperature
To modify the temperature (low, medium, high) of the water
used to make the coffee, proceed as follows:
1.	 Access the programming menu;
2.	 Keep button  
pressed until the lights relative to the
wanted temperature turn-on (see chart below).
3.	 When the lights relative to the wanted temperature turnon, release the button.
4.	 Press

to turn the appliance off (stand-by).

Adjust Stand-by
The machine is pre-set to switch to stand-by after 75 minutes
of non-use. This time interval can be modified so that the
appliance switches off after 15 minutes or after 3 hours.
Proceed as follows:
1.	 Access the programming menu;
2.	 Keep the  
button pressed until the lights relative to
the desired stand-by interval turn-on(see chart below).
3.	 When the lights relative to the wanted stand-by interval
turn-on, release the button.
4.	 Press
to turn the appliance off (stand-by).
“Setting temperature” and “Adjust Stand-by” chart
Temperature

Corresponding lights

Stand-by after

Low

15 minutes

Medium

75 minutes

High

3 hours

Set the water hardness
The lights signaling the need to descale the appliance, after
Settings of the programming menu
a pre-set period of operation depends on the hardness of the
To access the programming menu, ensure the appliance is
water.  It is possible to program the machine according to the
in stand-by, simultaneously press buttons  
and
actual water hardness in use in the area, thus making descaling
until the ON/Stand-by (B2) light flashes: the appliance is in
less frequent. Proceed as follows:
programming mode. Set the machine as wanted; to exit the
1.	 Remove the provided reactive strip “TOTAL HARDNESS
TEST” from its packaging.
9

Instructions for use en
•	

2.	 Completely dip the strip into a glass of water for one
second.
3.	 Remove the strip from the water and shake it slightly.
After about one minute 1, 2, 3 or 4 red squares form,
depending on the hardness of the water (4 red squares =
very hard water).
4.	 Access the programming menu.
5.	 Once obtained the result of the strip, keep the “hot water”  
button pressed until the lights turn-on, as in
following table:

Attention:
For correct use, before filling the filter with ground coffee
always make sure there is no residual coffee from the previous
infusion in the filter.
•	 Distribute the ground coffee evenly and press it lightly
using the coffee tamper (fig. 12). Pressing the ground
coffee is very important to obtain a good espresso. If
excessively pressed, the coffee will slowly leak and it will
be stronger. Whereas, if slightly pressed, the coffee will
come out too quickly and will be light.
•	 Remove any excess coffee from the rim of the filter-holder
and attach it to the machine: for correct attachment,
align the filter-holder handle to symbol   OPEN (fig.
13), attach the filter-holder and turn handle to the right,
until aligned to position CLOSE (fig. 14).
•	 Position the cup or cups under the filter-holder spouts
(fig. 15). It is advised to heat the cups before making the
coffee, rinsing them with hot water.
•	 Ensure the lights relative to the coffee buttons are on,
press the coffee buttons (
or
): the appliance
proceeds and interrupts automatically.

5.	 When the lights relative to the detected water hardness
turn-on, release the button.
6.	 Press  
button to turn the appliance off (stand-by).

How to prepare espresso using pods
Please note:
use pods that comply with the ESE Standard: this will be
indicated on the packaging by the following mark.

Please note:
If the water filter is correctly used, set the machine on to a
lower hardness level compared to that detected by the reactive
strip.

The ESE Standard is a system accepted by  
leading coffee pod manufacturers and allows
espresso coffee to be made simply and
without  mess.

ON/OFF and stand-by
When the main switch is in pos. I, turn the appliance on and off
(stand-by) by pressing the  
button.  
The appliance automatically turns off (stand-by) after 75
minutes of non-use: to change the non-use time, refer to
paragraph “Adjust stand-by”.
How to prepare espresso using ground coffee
•	 Insert the filter for ground coffee (D2 or D3) in the filterholder (fig. 10). Use the filter   
if wanting to make
one coffee or the filter
  if wanting to make 2
coffees.

To prepare one coffee, fill the filter with one level
measuring spoon of ground coffee, about 0.24 oz./7 gr
(fig. 11). If you wish to prepare two cups of coffee, fill
the filter with two less-than-level measuring spoons
of ground coffee (about 0.48 oz./7+7 gr.). Fill the filter
a little at a time to prevent the ground coffee from
overflowing.

•	
•	
•	

10

Insert the filter for pods coffee (D4  
) in the filterholder (fig. 10).
Insert the pod, centering it as close as possible on the
filter (fig. 16). Always follow the instructions of the pod
pack for correct positioning of the pod in the filter.
Attach the filter-holder to the machine: for correct
attachment, align the filter-holder handle to symbol  
OPEN (fig. 13), attach the filter-holder and turn handle to
the right, until aligned to position CLOSE (fig. 14).

Instructions for use en
•	
•	

•	
•	
•	

Position the cup under the filter-holder spouts. It is
advised to heat the cup before making the coffee, rinsing
it with hot water.
Ensure the lights relative to the coffee buttons are on,
press the coffee button  
: the appliance proceeds
and interrupts automatically.

exceeding the maximum of 0.5 l (fig. 18). Remember that
every notch on the side of the container corresponds to
100 ml of milk.
•	

Please note:
While the machine is preparing the coffee, it can be
stopped at any time by pressing the previously pressed
coffee button.
Once delivery is completed, if you would like to  to increase
the amount of coffee inside the cup, keep the previously
pressed coffee button pressed (within 3 seconds) of delivery.
Turn the handle from right to left to release the filterholder.

Please note!
For a more dense and homogenous froth, It is
recommended to use skim milk at refrigerator temperature
(about 41° F / 5° C).

3.	 Make sure the milk intake tube is correctly inserted in the
bottom of the milk container lid (fig. 19).
4.	 Place the lid on the milk container.
5.	 Remove the hot water spout from the nozzle by pushing
the button (fig. 20).
6.	 Attach by inserting the container to the nozzle (fig. 21).
7.	 Set-up the machine to make coffee (see “how to prepare
espresso” pg. 10).
8.	 Place the cup for cappuccino or the glass for Latte
Macchiato under the coffee spout and adjust the milk
spout (fig. 22). If using tall cups or glasses, reposition the
cup-holder, as shown in fig. 23).
9.	 Vary the froth regulator depending on the amount of
froth wanted and type of milk used (fig. 24).

Scalding hazard!
To avoid sprays, never release the filter-holder while the
machine is delivering and wait a few seconds after delivery.
Program the amount of coffee in the cup
The machine has been set by default to deliver standard
amounts of coffee. If you would like to amend to amend these
quantities, proceed as follows:
1.	 Place a cup under  the coffee spout.
2.	 Keep the button to be programmed (
or
)
pressed. The machine starts delivering coffee.
3.	 As soon as the wanted amount of coffee in cup is reached,
release the button: delivery stops.
The machine is now re-programmed according to the new
amount.

To prepare the Cappuccino: press button

.

To prepare the latte macchiato: press button
.
9.	 After having delivered the frothed milk, the machine
automatically prepares the coffee.
•	
•	

Warmer cup (fig. 32)
The warmer cup can be switched on by pushing the
button: leave the cups on the appliance as long as they are warm.
This is useful to have warmer coffee.

•	

Important!
When the appliance turns to low power function or stand-by
the cup warmer is still on until you don’t press the button to
switch it off. Pay attention not to touch it as it is hot.

•	

How to prepare milk-based drinks
To avoid milk with poor froth or large bub­bles, always clean the
lid of the milk and the hot water nozzle as described in the “cleaning the milk container” at page 13.
1.	 Remove the lid (fig. 17);
2.	 Fill the milk container with sufficient amount of milk, not

Please note!
For a hotter cappuccino, it is advised to press the CLEAN
button to heat the ducts of the milk frother device (see
successive paragraph).
To prepare the cappuccino or the latte macchiato, the
appliance performs 2 deliveries: first the milk and
subsequently the coffee. If you would like to interrupt the
delivery in progress, press the previously pressed button.
Once delivery is completed, if wanting to increase the
amount of milk or coffee inside the cup, keep the button
(within a few seconds) relative to the preparation in
progress pressed.
Do not leave the milk container out of the refrigerator for
too long: the higher the milk temperature (41° F / 5°C is
ideal), the poorer the quality of the froth.

Cleaning the milk frother device using the CLEAN button
After every use of the milk functions, perform cleaning to
eliminate the milk residues as follows:
1.	 Leave the milk container inserted in the machine (it is not
necessary to empty the milk container);

11

Instructions for use en
2.	 Place a cup or other container under the milk spout tube.
3.	 Keep the “CLEAN” button (fig. 25) pressed: lights
and
flash. When the lights stop flashing and the
appliance goes back to ready for use, release the “CLEAN”
button: the steam cleans the circuits inside the milk
frother.

2.	 Keep the
button pressed.
3.	 When the hot water in the cup reaches the required level,
release the button. Programming is confirmed by the
lights flashing for three seconds.
The machine is now re-programmed according to the new
amount.

Program the amount of coffee and milk in the cup for
cappuccino or milk
The machine has been set by default to deliver standard amounts
of coffee and milk. If you would like to amend these quantities,
proceed as follows:
1.	 Place a cup under the coffee spouts and the milk spout
tube.
2.	 Press the button relative to the preparation with milk to
be programmed and keep it pressed. After a few seconds,
the machine starts delivering the milk.
3.	 Once the required quantity of milk has been delivered into
the cup, release the button; milk delivery stops.
4.	 Program the amount of coffee into the cup as for the
amount of milk.
5.	 Programming is confirmed by the lights flashing for 3
seconds.
The machine is now re-programmed according to the new
amounts of milk and coffee.

Delivering steam
1.	 Check the hot water spout is correctly attached (fig. 8).
2.	 Fill a container with the liquid to be heated/frothed and
immerse the water/steam spout into the liquid.
3.	 Press twice the
button (B7): the relative light flashes
and the appliance starts steam delivery.
4.	 When the required temperature is obtained, interrupt
steam delivery by pressing the button again.  (You should
not discharge steam for more than 3 minutes at a time).
Important!
Always stop steam delivery before extracting the container
containing the liquid to avoid burns from splashes.
Cleaning the water spout after use
Always clean the spout after use to avoid the build-up of milk
residues and prevent the spout from clogging.  
1.	 Place a container under the cappuccino maker and press
the
button to deliver a little water (fig. 3).
	 Stop the flow of water by pressing the
button
again.
2.	 Wait a few minutes for the cappuccino maker to cool
down, then extract the hot water spout.  
3.	 Check the hole is not blocked. If necessary, clean with a
pin.
4. 	 Wash all parts of the cappuccino maker thoroughly with a
sponge and warm water.
5. 	 Reinsert the water spout.

Preparing the hot water and steam
Scalding hazard!
Do not leave the machine unattended when delivering hot
water. The spout heats up during delivery, therefore, only the
black part must be held.
Delivering hot water
1.	 Check the hot water spout is correctly attached (fig. 8).
2.	 Place a cup under the spout (as near as possible to avoid
sprays).
3.	 Press the
button (B7): the relative light flashes and
the appliance starts hot water delivery.
4.	 The machine automatically stops delivery.
•	

Cleaning
•	

Please note!
To manually interrupt the hot water delivery, press
button again.

•	

Programming the amount of water automatically
delivered
If you would like to amend the amount of water set by default,
proceed as follows:
1.	 Place a cup under the water spout.

•	

12

Attention!
Do not use solvents, abrasive detergents or alcohol to
clean the machine.
Only the milk container (D) can be washed in the dish
washer.  No other part of the appliance can be washed in
the dishwasher.
Do not use metal objects to remove coffee deposits or
fouling as they might scratch the metal or plastic surfaces.

Instructions for use en
Descaling
Descale the machine when the light  
flashes on the
control panel. Proceed as follows:
1.	 Remove the water filter. Fill the tank with the descaling
solution obtained by diluting the descaler with water as
indicated on the descaler pack.
2. 	 Insert the hot water spout (fig. 8).
3.	 Place one container under the boiler outlet and one under
the hot water spout (fig. 31) and ensure the drip tray is
empty and correctly inserted.
4.	 Simultaneously press the
and
buttons: light
turns on (if the hot water spout has not been
inserted, the light flashes).
5.	 Press the
button. Descaling is signaled by the
LED that alternate in sequence. The descaling program
automatically performs a series of deliveries from the
boiler outlet and from the hot water spout at intervals, to
remove the lime scale from inside the coffee machine.
6.	 Once the descaling solution is terminated, the light
turns on to indicate rinsing is necessary.
7.	 To eliminate the solution and lime scale residues, rinse the
tank and fill it with fresh water (without descaler); empty
the containers and place them under the boiler outlet and
hot water spout.
8.	 Press the
button: rinsing starts and all LEDs flash in
sequence.
9.	 Rinsing stops when the tank is empty: rinse and refill the
tank.
10.	 Light
turns on: press the relative button: delivery
starts and interrupts automatically.
The appliance is now ready for use.
Repairs to the coffee machine relative to lime scale problems
are not covered by the warranty if the descaling procedure
described above is not performed on a regular basis.

Cleaning the drip tray
Attention!
The drip tray is equipped with a floating water level indicator  
(red) (A11). As soon as this indicator starts protruding from
the cup tray, empty the tray and clean it, otherwise the water
may overflow and damage the machine, and the surrounding
work-top.
1.	 Remove the drip tray (fig. 26).
2.	 Remove the cup tray, dispose of the water (fig. 27) and
clean the tray using a cloth: then re-assemble the drip tray.
3.	 Re-insert the drip tray.
Cleaning the coffee filters
Regularly clean the coffee filters rinsing them under running
water. Check that the holes are not blocked. If they are, clean
them using a pin (fig. 28).
Cleaning the boiler outlet
Rinse the boiler outlet every 200 coffees delivered, by delivering
0.5l of water from the boiler outlet (place a cup under the
boiler outlet and then press either the 1 or 2 cup coffee button
to deliver a coffee without using coffee powder).
Cleaning the milk container
Clean the milk container after each milk preparation, as
described below:
1.	 Extract the lid.
2.	 Remove the milk spout tube and the intake tube (fig. 29).
3.	 Remove the froth regulator by by pulling it out (fig. 30).
4.	 Carefully clean all components using hot water and a mild
detergent. All components can be washed in the
dishwasher by positioning them on the upper rack
of the dishwasher. Pay particular attention that milk
residues do not remain inside the holes and in the groove
on the narrow part of the froth regulator.
5.	 Also check that the intake tube and the milk spout tube
are not obstructed by milk residues.
6.	 Re-assemble the froth regulator, the milk spout tube and
the milk intake tube.
7.	 Place the lid on the milk container.
Replacing the filter
After two months of duration (see calendar), or if the appliance is
not used for 3 weeks, replace the filter as described in paragraph
“Activation of the softener filter and filling of the tank” (page 9).

13

Troubleshooting
Problem

Possible causes

Solution

The device will not switch on

The power supply cable is not inserted
correctly

Check that the power supply cable
connector is fully inserted in the
appropriate socket on the back of the
device; then check that the plug is
correctly connected to the power outlet

Espresso coffee does not flow out

No water in the tank

Fill the water tank

The holes in the filter-holder are blocked

Clean the holes in the filter-holder spouts

The espresso boiler outlet is blocked

Clean as indicated in the “Cleaning the
boiler outlet” paragraph (page 13)

The filter-holder is not correctly inserted
or is dirty

Attach the filter-holder correctly and
handle to the right until aligned to the
CLOSE position

The espresso boiler gasket has lost
elasticity or it is dirty

Have the espresso boiler gasket replaced
at a service center

The holes in the filter-holder spout are
blocked

Clean the holes in the filter holder spouts

The filter-holder does not hook onto the
device

Too much coffee was poured in the filter

Use the measure provided and make sure
to use the correct filter for the type of
preparation desired.

Loud pump noise

The water tank is empty

Fill the tank

The tank is inserted incorrectly and the
valve on the bottom is not open

Press the tank lightly to open the valve on
the bottom

The ground coffee has not been
sufficiently pressed

Increase pressing of the ground coffee

Not enough ground coffee

Increase the amount of ground coffee

The coffee is not ground finely enough

Only use coffee ground specifically for
espresso coffee machines

Incorrect type of ground coffee

Change the quality of the ground coffee

Espresso coffee drips from the edges of
the filter-holder instead of through the
holes

The coffee cream is clear (it flows quickly
from the spout)

After coffee delivery, the coffee filter remains attached to the boiler outlet

Insert the filter-holder again, then
remove it.

After the coffee has been prepared, the
pod or coffee powder remains attached to
the boiler outlet

Re-insert the filter-holder, deliver coffee,
remove the filter-holder.

14

Troubleshooting en
Problem

Possible causes

Solution

The coffee cream is dark (it flows slowly
from the spout)

The ground coffee is too tightly pressed

Press the coffee less

Large amount of ground coffee

Decrease the amount of ground coffee

The espresso boiler outlet is blocked

Perform cleaning as indicated in the section
“cleaning the boiler outlet”  (page 13)

The filter is blocked

Perform cleaning as indicated in in the
section “cleaning the filter” (page 13)

The coffee is too finely ground

Only use coffee ground specifically for
espresso coffee machines

The ground coffee is too fine or is damp

Only use coffee ground specifically for
espresso coffee machines and it must not
be too damp

Incorrect type of ground coffee

Change the quality of the ground coffee
powder

The milk is not cold enough

Always use milk at refrigerator temperature

The cursor of the milk frother lid is not in
correct position

Ensure the cursor is in the froth position

The milk container lid is dirty

Clean the milk lid as described in the
section “Cleaning the milk container”
(page 13)

The spout is dirty.

Clean as described in the section
“Cleaning the spout after use”.

No water in the tank

Fill the water tank

The tank is inserted incorrectly and the
valve on the bottom is not open

Press the tank lightly to open the valve on
the bottom

Incorrectly installed water filter

Activate the filter by following the
indicated procedure

The ground coffee is too tightly pressed

Press the coffee less

The espresso boiler outlet is blocked

Perform cleaning as indicated in the
section “cleaning the boiler outlet”  
(page13)

The filter is blocked

Perform cleaning as indicated in the
section “cleaning the coffee filters”

The milk does not froth when
making a cappuccino

The milk contains large
bubbles and there is little
froth .
The machine does not deliver any drink
and the lights
and
flash for
a few seconds.

The machine does not work and all lights
flash

Immediately disconnect the appliance
and contact an authorized service center

15

Limited warranty
This warranty applies to all products with De’Longhi or Kenwood brand names.
What does the warranty cover?
We warrant each appliance to be free from defects in material and workmanship. Our obligation under this warranty is limited to
repair at our factory or authorized service center of any defective parts or part thereof, other than parts damaged in transit. In the
event of a products replacement or return, the unit must be returned transportation prepaid. The repaired or new model will be
returned at the company expense.
This warranty shall apply only if the appliance is used in accordance with the factory directions, which accompany it, and on an
Alternating current ( AC ) circuit.
How long does the coverage last?
This warranty runs for one year (1) from the purchase date found on your receipt and applies only to the original purchaser for use.
What is not covered by the warranty?
The warranty does not cover defects or damage of the appliance, which result from repairs or alterations to the appliance outside
our factory or authorized service centers, nor shall it apply to any appliance, which has been subject to abuse, misuse, negligence or
accidents.  Also, consequential and incidental damage resulting from the use of this product or arising out of any breach of contract or
breach of this warranty are not recoverable under this warranty.  Some states do not allow the exclusion or limitation of incidental or
consequential damage, so the above limitation may not apply to you.
How do you get service?
If repairs become necessary, see contact information below:
U.S. Residents: Please contact our toll free hotline at 1-800-322-3848 or log onto our website at www.delonghi.com
Residents of Canada: Please contact our toll free hotline at 1-888-335-6644 or log onto our website at www.delonghi.com
Residents of Mexico: Please contact our toll free number 01-800-711-8805 for assistance or log onto our website at
www.delonghi.com
The above warranty is in lieu of all other express warranties and representations. All implied warranties are limited to the applicable
warranty period set forth above. This limitation does not apply if you enter into an extended warranty with De’Longhi. Some states/
countries do not allow limitations on how long an implied warranty lasts, so the above exclusions may not apply to you. De’Longhi
does not authorize any other person or company to assume for it any liability in connection with the sale or use of its appliance.
How does country law apply?
This warranty gives you specific legal rights, and you may also have other rights, which vary from  state to state/country to country.

16



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