Digital Control A191920 SST, SST5 User Manual Operating Instructions

Digital Control Inc SST, SST5 Operating Instructions

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User Manual

MFCB Multi-Function Cable Box Operator’s Manual DIGITAL CONTROL INCORPORATED DCI Headquarters 19625 62nd Ave. S., Suite B-103 Kent, Washington 98032 USA Tel 425 251 0559 / 800 288 3610 Fax 253 395 2800 E-mail DCI@digital-control.com www.digitrak.com DCI Europe Kurmainzer Strasse 56 D-97836 Bischbrunn Germany Tel +49(0) 9394 990 990 Fax +49(0) 9394 990 999 DCI.Europe@digital-control.com DCI India DTJ 1023, 10th Floor DLF Tower A, DA Dist. Cent. Jasola, New Delhi 110044 India Tel +91(0) 11 4507 0444 Fax +91(0) 11 4507 0440 DCI.India@digital-control.com DCI China No. 41, Lane 500, Xingle Road Huacao Town, Minhang District Shanghai P.R.C. 201107 Tel +86(0) 21 6432 5186 Fax +86(0) 21 6432 5187 DCI.China@digital-control.com DCI Australia 2/9 Frinton Street Southport, Queensland 4215 Australia Tel +61(0) 7 5531 4283 Fax +61(0) 7 5531 2617 DCI.Australia@digital-control.com DCI Russia 420059 Pavlyukhina Street 104, Kazan Russia Tel +7 843 277 52 22 Fax +7 843 277 52 07 DCI.Russia@digital-control.com

DIGITAL CONTROL INCORPORATED 3 DigiTrak® MFCB™ Operator’s Manual Table of Contents TABLE OF CONTENTS ................................................................................................................................ 3 Dear Customer: ......................................................................................................................................... 6 SAFETY PRECAUTIONS AND WARNINGS .................................. ERROR! BOOKMARK NOT DEFINED. MULTI-FUNCTION CABLE BOX .................................................... ERROR! BOOKMARK NOT DEFINED. Power Setup .............................................................................................................................................. 8 Connecting the Cable Transmitter ....................................................................................................... 10 CABLE MODE ............................................................................................................................................. 13 Display Screens ....................................................................................................................................... 13 Standard Eclipse and F-Series Cable Transmitters ............................................................................ 13 Eclipse Steering Tool Transmitter (SST) ............................................................................................. 14 Target Steering .................................................................................................................................... 17 Roll Offset ................................................................................................................................................ 17 APPENDIX A: SYSTEM SPECIFICATIONS AND MAINTENANCE REQUIREMENTS ............................ 21 Power Requirements ............................................................................................................................... 21 Environmental Requirements .................................................................................................................. 21 CE Declaration of Conformity…………………………………………………………………………………20 LIMITED WARRANTY……………………………………………………………………………………………21

DIGITAL CONTROL INCORPORATED 4 DigiTrak® MFCB™ Operator’s Manual Safety Precautions and Warnings Important Note: All operators must read and understand the following Safety Precautions and Warnings and must review this Operator’s Manual before using the DigiTrak® F2® Locating System.  Serious injury and death can result if underground drilling equipment makes contact with an underground utility such as a high-voltage electrical cable or a natural gas line. Substantial property damage and liability can result if underground drilling equipment makes contact with an underground utility such as a telephone, fiber-optic, water, or sewer line.  Work slowdowns and cost overruns can occur if drilling operators do not use the drilling or locating equipment correctly to obtain proper performance.  Directional drilling operators MUST at all times: • Understand the safe and proper operation of drilling and locating equipment, including the use of ground mats and proper grounding procedures. • Ensure that all underground utilities have been located, exposed, and marked accurately prior to drilling. • Wear protective safety clothing such as dielectric boots, gloves, hard-hats, high-visibility vests and safety glasses. • Locate and track the transmitter in the drill head accurately and correctly during drilling. • Comply with state and local governmental regulations (e.g., OSHA). • Follow all other safety procedures.  The DigiTrak F2 system cannot be used to locate utilities.  Continued exposure to heat, due to frictional heating of the transmitter in the drill head from drilling in sand, gravel, or rock without sufficient fluid flow around the transmitter, can cause inaccurate infor-mation to be displayed and may permanently damage the transmitter. For more information see the Transmitter section of this manual.  The DigiTrak F2 equipment is not explosion-proof and should never be used near flammable or explosive substances.

DIGITAL CONTROL INCORPORATED DigiTrak® MFCB™ Operator’s Manual 5 Safety Precautions and Warnings (Continued)  The battery charger provided with the DigiTrak F2 system is designed with adequate safeguards to protect you from shock and other hazards when used as specified within this document. If you use the battery charger in a manner not specified by this document, the protection provided may be impaired. Do not attempt to disassemble the battery charger. It contains no user-serviceable parts. The battery charger is not to be installed into caravans, recreational vehicles, or similar vehicles  Remove the batteries from all components of the system during shipping and prolonged storage.  Prior to the start of each drilling run, test the DigiTrak F2 system with the transmitter inside the drill head to confirm that it is operating properly and is providing accurate drill head location and heading information (see the Receiver and Locating sections) and accurate transmitter depth, pitch, and roll information.  During drilling, the depth will not be accurate unless: • The receiver has been properly calibrated and the calibration has been checked for accuracy so that the receiver shows the correct depth. • The transmitter has been located correctly and accurately and the receiver is directly above the transmitter in the drill head underground. • The receiver is kept level and the height-above-ground has been set correctly.  Always test calibration after you have stopped drilling for any length of time.  Interference can cause inaccuracies in the measurement of depth and loss of the transmitter’s pitch, roll, or heading. You should always perform an electrical interference check prior to drilling. • Sources of interference include but are not limited to traffic signal loops, invisible dog fences, cable TV, power lines, fiber-trace lines, metal structures, cathodic protection, telephone lines, cell phones, transmission towers, conductive earth, salt water, rebar, radio frequencies, and other unknown sources of interference. • Interference with the operation of the remote display may also occur from other sources operating nearby on the same frequency, such as car rental agencies using their remote check-in modules, other directional drilling locating equipment, etc. • Background noise must be minimal and signal strength must be at least 150 points above the background noise during all locating operations.  Carefully review this manual to ensure you know how to operate the DigiTrak F2 system properly to obtain accurate depth, pitch, roll, and locate points. If you have any questions about the operation of the system, please call DCI’s Customer Service Department at any of the phone numbers provided on the cover, and we will do our best to assist you.

DIGITAL CONTROL INCORPORATED 6 DigiTrak® MFCB™ Operator’s Manual Dear Customer: Thank you for choosing DigiTrak® Locating Systems. We are proud of the equipment that we have been designing and building in Washington State since 1990. We believe in providing a unique, high-quality product and standing behind it with superior customer service and training. Please take the time to read this entire manual—especially the section on safety. Also, please fill in the product warranty registration form under the Service & Support section of our website or fill out a paper copy and mail or fax it to us at 253-395-2800. We will put you on the Digital Control mailing list and send you product upgrade information and our FasTrak™ newsletter. Feel free to contact us at any of our global offices listed on the front cover if you have any problems or questions. Our Customer Service Department is available 24 hours a day, 7 days a week to provide assistance. As the horizontal directional drilling industry grows, we’re keeping an eye on the future to develop equipment that will make your job faster and easier. Stay current by visiting our web site at www.digitrak.com or by giving us a call. We welcome questions, comments, and ideas. Digital Control Incorporated Kent, Washington 2009

DIGITAL CONTROL INCORPORATED 7 DigiTrak® MFCB™ Operator’s Manual Introduction The DigiTrak Multi-Function Cable Box (MFCB) is used as an interface between a variety of DigiTrak cable transmitters and remote displays. The cable box provides power to the cable transmitter and allows steering information from the transmitter wire to be displayed on the remote. DigiTrak Multi-Function Cable Interface Box (MFCB) The cable box can be used with the following DigiTrak transmitters: Eclipse cable transmitter (ECP) F Series cable transmitter (FC) Eclipse steering tool transmitter (SST) The cable box can be used with the following DigiTrak remote displays: Multi-Function Display (MFD), console mounted and freestanding F Series Display (FSD) This manual covers the power setup of the cable box and cable transmitters with the MFD and FSD remote displays and using the cable mode of the MFD and FSD remotes. Magnetic Base Power Ports Protective Caps

Power Setup 8 DigiTrak® MFCB™ Operator’s Manual Notes

DIGITAL CONTROL INCORPORATED 9 DigiTrak® MFCB™ Operator’s Manual Power Setup The cable box has two identical power ports shown in the introduction. The ports can be used interchangeably; one needs to be connected to the DC power source and the other to the remote display’s DC power port. The power ports are keyed to match the power cable connectors. The power cables are installed in the same way as the remote display’s standard DC power cable. See “Connecting the DC Power Cable” in the Basic Instructions section of your MFD/FSD remote manual. The cable box may be powered by the drill rig’s battery using the standard DC power cable provided with your remote display. However, DCI recommends powering the cable-box directly with a standard 12-28 V DC automotive battery. For bores shorter than 1000 ft (305 m), one 12-V battery will suffice. If the bore length increases beyond 1000 ft (305 m), an additional battery may be added in series (see diagram). Connect batteries in the order shown by the numbers in circles: 1 , 2 , 3 , 4 Disconnect batteries in the opposite order: 4 , 3 , 2 , 1 12-Volt Battery – + 12-Volt Battery – + – + 12–28 Volts DC 4 3 2 1 Adding Batteries in Series The cable that connects to the remote display is installed in the same way as the remote display’s standard DC power cable.

Power Setup 10 DigiTrak® MFCB™ Operator’s Manual Cable-Box Power Cables When connecting to a free standing automotive battery, be sure the positive wire (white, shown red in the Connecting the Cable System Components diagram below) is connected to the positive battery terminal and that the negative wire (black) is connected to the negative battery terminal. See the “Connecting the Cable System Components Diagram” under Connecting the Cable Transmitter. Connecting to Cable Transmitter For the cable transmitter to function, it must be grounded to the transmitter housing. The ground point on the cable transmitter is the metal portion of the wire end. Eclipse Cable Transmitter When the cable transmitter is properly fitted into the housing, the ground connection will occur automatically because the housing is grounded through the drill. When testing the cable transmitter outside of the housing, you can make a ground connection by taking a piece of wire and touching the negative terminal of the battery with one end and touching the other end of the wire to the transmitter’s ground. Connects to the Remote Display’s DC Power Port Connects to the DC Power Source (or use the bare wire cable to connect directly to a freestanding automotive battery) Ground

Multi-Function Cable Box DigiTrak® MFCB™ Operator’s Manual 11 Once the ground connection is achieved, the cable transmitter is powered through the DCI cable-box as shown below. Cable Transmitter Powered through Cable-Box Install the cable from the transmitter by rotating the knob on the cable-box counterclockwise until the hole in the power post is exposed. Insert the stripped portion of the cable into the hole and gently tighten the knob by rotating it clockwise to secure. When a Steering Tool used, the computer connection is made through the SST serial cable port. The complete cable system setup is given in the following diagram. Knob Power Post SST Serial Cable Port Cable to Transmitter

Power Setup 12 DigiTrak® MFCB™ Operator’s Manual Connecting Cable System Components The compression fitting shown in the diagram above is a non-DCI part required to seal the transmitter from the drilling fluid. Drill or tooling manufacturers will have information on compression fittings.

DIGITAL CONTROL INCORPORATED 13 DigiTrak® MFCB™ Operator’s Manual Cable Mode Display Screens The standard Eclipse and F-Series Cable modes and the Eclipse SST mode display screens are viewed by selecting the cable icon on the main menu of the MFD or FSD remote display. The cable system components must be properly connected with power supplied before you can access this menu option. Main Menu with Cable Mode Highlighted The remote will automatically detect which cable system is being used and display the appropriate screen. Standard Eclipse and F-Series Cable Transmitters When a Standard Eclipse or F-Series Cable Transmitter is used, the following screen will display.

Cable Mode 14 DigiTrak® MFCB™ Operator’s Manual Eclipse and F-Series Cable Mode Main Display The above screen shows no telemetry data being received as indicated by the empty update meter. The roll and pitch are provided through the cable. For depth information to display, the appropriate DigiTrak receiver must be used to locate the transmitter and take a depth reading. See the Operators Manual for the system you are using. Eclipse Steering Tool Transmitter (SST) A screen such as the following will display when an Eclipse Steering Tool Transmitter is used. Eclipse SST Main Display (Off-Line) When using the Eclipse SST System, it is necessary to first establish the reference yaw using the SST transmitter, a non-magnetic housing, and the remote display. This procedure is sometimes referred to as “shooting the probe.” Shoot the probe (determine the reference yaw) by carefully aligning the SST transmitter (in the non-mag housing) onto the bore path and pointing in the direction of drilling. The Input voltage range (approximate) supplied to the transmitter Output voltage and current (Amperage) supplied by the Cable-Box Empty update meter indicates no telemetry reception SST Roll Position and Numeric Value Reference Yaw (programmed in the Reference Yaw Menu discussed below) SST’s yaw deviation (difference between reference yaw and actual yaw) Actual SST Yaw Transmitter Pitch Transmitter Roll

Cable Mode DigiTrak® MFCB™ Operator’s Manual 15 remote will display the transmitter’s heading or “yaw” at the bottom of the screen, shown above. The reference yaw must be programmed to this value. Program the reference yaw in the Reference Yaw Menu as described below. Reference Yaw Menu From the Eclipse SST Main Display, press the up direction button, , on the MFD or FSD to access the Reference Yaw Menu. Reference Yaw Menu There are three options in the reference yaw menu as described above. Use the direction buttons to highlight the desired option and press the execute button to select it. When the Set option has been selected, you will be returned to the SST Main Display with the new reference yaw displayed. When the Keypad has been selected, the following screen will display. “Set” programs the displayed (actual SST yaw) value as the reference yaw Exit (highlighted) exits the menu with no change Keypad allows the reference yaw to be entered manually Actual SST Yaw

Cable Mode 16 DigiTrak® MFCB™ Operator’s Manual Reference Yaw Manual Entry Key Pad Enter the reference yaw value in this screen by using the direction buttons to highlight a number and the execute button to select it. Enter the value for reference yaw one digit at a time left to right; then select the curved arrow to set it. For example if you want to set 76.5° as the reference yaw, select 7, then 6, then 5, and then select the curved arrow. You will be returned to the Eclipse SST Main Display with the new reference yaw displayed. When the SST Transmitter’s yaw matches the reference yaw, the transmitter is considered to be “on-line” and a screen such as the following will display. Eclipse SST Main Display (On-Line) The SST can also be used with an Eclipse receiver to take depth readings and for Target Steering. See the Eclipse System operator’s manual and the SST System operator’s manual for more information. “Exit” (highlighted) exits the menu with no change Backspace deletes the last number entered Numbers for the reference yaw display here as they are entered SST on Reference Line Curved arrow (Execute) sets the reference yaw

Cable Mode DigiTrak® MFCB™ Operator’s Manual 17 Target Steering When a target depth has been programmed into the receiver and the remote is receiving telemetry data, the following screen will display. SST Target Steering Display If a standard Eclipse Cable transmitter is used, the screen will display as above but without the yaw data and the roll will display by clock position as opposed to the 360⁰ indicator shown here. See the Target Steering Display in the Remote Mode section. Roll Offset The roll offset function is only available in cable-mode. It is used when the transmitter’s 12 o’clock slot does not match the drill head’s 12 o’clock position. To access the roll offset menu, push the right direction button, , from the Eclipse Cable or SST Main Display. The Roll Offset Menu will appear. SST’s Deviation from Reference Yaw Actual SST Yaw

Cable Mode 18 DigiTrak® MFCB™ Operator’s Manual Roll Offset Menu (Enable) There are three options in the roll offset menu as described above. Use the direction buttons to highlight the desired option and the execute button to select it. Once the roll offset is programmed, the following screen will display if using the Eclipse Cable transmitter. Eclipse Cable Mode Screen with Roll Offset The roll offset will remain active until you access the roll offset menu and disable it. When roll offset is active and the Roll Offset Menu is accessed by pressing the right directional button, the following screen will display. Transmitter’s 12 o’clock position “Set” programs the displayed value as the roll offset Exit (highlighted) exits the menu with no change “Go” activates roll offset to the value most recently set Fixed mark denoting drill head’s 12 o’clock position Drill head’s 12 o’clock Offset to transmitter’s 12 o’clock index slot

Cable Mode DigiTrak® MFCB™ Operator’s Manual 19 Roll Offset Menu (Disable or Set) Selecting will disable roll offset and return you to the standard cable or SST mode display screen. The value displayed for roll will be that of the transmitter. Selecting “Set” will program the roll offset to the displayed value. The clock moves to the upper right of the display when using an SST transmitter, Target Steering, or receiving depth readings. The roll offset value will still display next to the clock as shown below. SST Target Steering Display with Roll Offset If a standard Eclipse Cable transmitter is used, the screen will display as above but without the yaw data and the roll will display by clock position as opposed to the 360⁰ indicator shown here. The roll offset is always displayed by degree. “Set” programs the displayed value as the roll offset Exit (highlighted) exits the menu with no change “Stop” disables the roll offset Drill head’s 12 o’clock Offset to transmitter’s 12 o’clock index slot

Cable Mode 20 DigiTrak® MFCB™ Operator’s Manual Notes

DIGITAL CONTROL INCORPORATED 21 DigiTrak® MFCB™ Operator’s Manual Appendix A: System Specifications and Maintenance Requirements The power requirements and environmental requirements for the DigiTrak Multi-Function Cable Box and remote displays are listed below. Power Requirements Device (Model Number) Operational Voltage Operational Current DigiTrak Multi-Function Cable Box 12 - 28 V (nominal) 6 A max DigiTrak MFD Remote Display (MFD) 14.4 V (nominal) 220 mA max DigiTrak F Series Remote Display (FSD) 14.4 V (nominal) 220 mA max DigiTrak Eclipse, F Series, and F5 Cable Transmitter (ECP, FC, F5C) 9 - 28 V (nominal) 6 A max DigiTrak Eclipse and F5 Steering Tool (SST and SST5) 9 - 28 V (nominal) 6 A max Environmental Requirements Device Relative Humidity Operating Temperature DigiTrak Multi-Function Cable Box <90% -4° to 140°F (-20° to 60°C) DigiTrak MFD Remote Display (MFD) <90% -4° to 140°F (-20° to 60°C) DigiTrak F Series Remote Display (FSD) <90% -4° to 140°F (-20° to 60°C) DigiTrak Eclipse, F Series, and F5 Cable Transmitter (ECP, FC, F5C) <100% -4° to 180°F (-20° to 82°C) DigiTrak Eclipse and F5 Steering Tool (SST and SST5) <100% -4° to 180°F (-20° to 82°C)

19625 62nd Ave. S., Suite B-103  Kent, WA 98032 USA  (425) 251-0559 OR (800) 288-3610  FAX (253) 395-2800 www.digitrak.com (Web Site) DCI@digital-control.com (E-mail) 3-3400-00-A Page 1 of 2 DIGITAL CONTROL INCORPORATED LIMITED WARRANTY Digital Control Incorporated ("DCI") warrants that when shipped from DCI each DCI product (“DCI Product”) will conform to DCI’s current published specifications in existence at the time of shipment and will be free, for the warranty period (“Warranty Period”) described below, from defects in materials and workmanship. The limited warranty described herein (“Limited Warranty”) is not transferable, shall extend only to the first end-user (“User”) purchasing the DCI Product from either DCI or a dealer expressly authorized by DCI to sell DCI Products (“Authorized DCI Dealer”), and is subject to the following terms, conditions and limitations: 1. A Warranty Period of twelve (12) months shall apply to the following new DCI Products: receivers/locators, remote displays, battery chargers and rechargeable batteries, and DataLog® modules and interfaces. A Warranty Period of ninety (90) days shall apply to all other new DCI Products, including transmitters, accessories, and software programs and modules. Unless otherwise stated by DCI, a Warranty Period of ninety (90) days shall apply to: (a) a used DCI Product sold either by DCI or by an Authorized DCI Dealer who has been expressly authorized by DCI to sell such used DCI Product; and (b) services provided by DCI, including testing, servicing, and repairing an out-of-warranty DCI Product. The Warranty Period shall begin from the later of: (i) the date of shipment of the DCI Product from DCI, or (ii) the date of shipment (or other delivery) of the DCI Product from an Authorized DCI Dealer to User. 2. DCI's sole obligation under this Limited Warranty shall be limited to either repairing, replacing, or adjusting, at DCI's option, a covered DCI Product that has been determined by DCI, after reasonable inspection, to be defective during the foregoing Warranty Period. All warranty inspections, repairs and adjustments must be performed either by DCI or by a warranty claim service authorized in writing by DCI. All warranty claims must include proof of purchase, including proof of purchase date, identifying the DCI Product by serial number. 3. The Limited Warranty shall only be effective if: (i) within fourteen (14) days of receipt of the DCI Product, User mails a fully-completed Product Registration Card to DCI; (ii) User makes a reasonable inspection upon first receipt of the DCI Product and immediately notifies DCI of any apparent defect; and (iii) User complies with all of the Warranty Claim Procedures described below. WHAT IS NOT COVERED This Limited Warranty excludes all damage, including damage to any DCI Product, due to: failure to follow DCI’s user’s manual and other DCI instructions; abuse; misuse; neglect; accident; fire; flood; Acts of God; improper applications; connection to incorrect line voltages and improper power sources; use of incorrect fuses; overheating; contact with high voltages or injurious substances; or other events beyond the control of DCI. This Limited Warranty does not apply to any equipment not manufactured or supplied by DCI nor, if applicable, to any damage or loss resulting from use of any DCI Product outside the designated country of use. By accepting a DCI Product and not returning it for a refund within thirty (30) days of purchase, User agrees to the terms of this Limited Warranty, including without limitation the Limitation of Remedies and Liability described below, and agrees to carefully evaluate the suitability of the DCI Product for User's intended use and to thoroughly read and strictly follow all instructions supplied by DCI (including any updated DCI Product information which may be obtained at the above DCI website). In no event shall this Limited Warranty cover any damage arising during shipment of the DCI Product to or from DCI. User agrees that the following will render the above Limited Warranty void: (i) alteration, removal or tampering with any serial number, identification, instructional, or sealing labels on the DCI Product, or (ii) any unauthorized disassembly, repair or modification of the DCI Product. In no event shall DCI be responsible for the cost of or any damage resulting from any changes, modifications, or repairs to the DCI Product not expressly authorized in writing by DCI, and DCI shall not be responsible for the loss of or damage to the DCI Product or any other equipment while in the possession of any service agency not authorized by DCI.

3-3400-00-A Page 2 of 2 DCI reserves the right to make changes in design and improvements upon DCI Products from time to time, and User understands that DCI shall have no obligation to upgrade any previously manufactured DCI Product to include any such changes. THE FOREGOING LIMITED WARRANTY IS DCI’S SOLE WARRANTY AND IS MADE IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE, ALL OF WHICH ARE HEREBY DISCLAIMED AND EXCLUDED. If DCI has substantially complied with the warranty claim procedures described below, such procedures shall constitute User’s sole and exclusive remedy for breach of the Limited Warranty. LIMITATION OF REMEDIES AND LIABILITY In no event shall DCI nor anyone else involved in the creation, production, or delivery of the DCI Product be liable for any damages arising out of the use or inability to use the DCI Product, including but not limited to indirect, special, incidental, or consequential damages or for any cover, loss of information, profit, revenue or use based upon any claim by User for breach of warranty, breach of contract, negligence, strict liability, or any other legal theory, even if DCI has been advised of the possibility of such damages. In no event shall DCI’s liability exceed the amount User has paid for the DCI Product. To the extent that any applicable law does not allow the exclusion or limitation of incidental, consequential or similar damages, the foregoing limitations regarding such damages shall not apply. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This Limited Warranty shall be governed by the laws of the State of Washington. WARRANTY CLAIM PROCEDURES 1. If you are having problems with your DCI Product, you must first contact the Authorized DCI Dealer where it was purchased. If you are unable to resolve the problem through your Authorized DCI Dealer, contact DCI’s Customer Service Department in Kent, Washington, USA at the above telephone number between 6:00 a.m. and 6:00 p.m. Pacific Time and ask to speak with a customer service representative. (The above “800” number is available for use only in the USA and Canada.) Prior to returning any DCI Product to DCI for service, you UmustU obtain a Return Merchandise Authorization (RMA) number. Failure to obtain a RMA may result in delays or return to you of the DCI Product without repair. 2. After contacting a DCI customer service representative by telephone, the representative will attempt to assist you in troubleshooting while you are using the DCI Product during actual field operations. Please have all related equipment available together with a list of all DCI Product serial numbers. It is important that field troubleshooting be conducted because many problems do not result from a defective DCI Product, but instead are due to either operational errors or adverse conditions occurring in the User’s drilling environment. 3. If a DCI Product problem is confirmed as a result of field troubleshooting discussions with a DCI customer service representative, the representative will issue a RMA number authorizing the return of the DCI Product and will provide shipping directions. You will be responsible for all shipping costs, including any insurance. If, after receiving the DCI Product and performing diagnostic testing, DCI determines the problem is covered by the Limited Warranty, required repairs and/or adjustments will be made, and a properly functioning DCI Product will be promptly shipped to you. If the problem is not covered by the Limited Warranty, you will be informed of the reason and be provided an estimate of repair costs. If you authorize DCI to service or repair the DCI Product, the work will be promptly performed and the DCI Product will be shipped to you. You will be billed for any costs for testing, repairs and adjustments not covered by the Limited Warranty and for shipping costs. In most cases, repairs are accomplished within 1 to 2 weeks. 4. DCI has a limited supply of loaner equipment available. If loaner equipment is required by you and is available, DCI will attempt to ship loaner equipment to you by overnight delivery for your use while your equipment is being serviced by DCI. DCI will make reasonable efforts to minimize your downtime on warranty claims, limited by circumstances not within DCI’s control. If DCI provides you loaner equipment, your equipment must be received by DCI no later than the second business day after your receipt of loaner equipment. You must return the loaner equipment by overnight delivery for receipt by DCI no later than the second business day after your receipt of the repaired DCI Product. Any failure to meet these deadlines will result in a rental charge for use of the loaner equipment for each extra day the return of the loaner equipment to DCI is delayed.