Dish Home Network Installation Instructions

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Installation Instructions

Home Network

TM

156342

Page 1

Installation Instructions

Table of Contents

Overview..........................................................................................................2

Installation Considerations............................................................................2

Quick Installation Instructions ......................................................................2

Identifying and Creating the Home Network and Available Ethernet Port 3

Determining if There is Broadband Internet Service .............................3

Identifying the Home Network and Receiver Connection Method .......3

Installation and Setup ....................................................................................5

Adding an Ethernet Switch ......................................................................5

Connecting the Satellite Receiver to an Available Ethernet Port .........7

Connecting the Satellite Receiver Using Ethernet Cable......................7

Connecting the Satellite Receiver Using a

HomePlug-to-Ethernet Adapter..........................................................8

Setting up the Receiver ..........................................................................10

Using DishONLINE .......................................................................................12

My Rentals ...............................................................................................12

Download List..........................................................................................13

New Releases and DISH Theater ...........................................................13

Searching for DishONLINE Programs...................................................13

After Hours ..............................................................................................13

DishONLINE Considerations..................................................................13

Troubleshooting............................................................................................14

Page 2

Overview

These instructions guide you through connecting compatible DISH Network satellite receivers to a

broadband home network to use the receiver’s Internet connectivity for additional features, such as

downloading movies and programs not available over the satellite. See pages 12-13 to learn more about

these features.

Installation Considerations

• To access expanded capabilities and features of the DISH Network receiver, you must have broadband

Internet service, not telephone-based dial-up Internet service. Contact your Internet service provider to

verify if you have broadband Internet.

• The satellite receiver must be connected to the Internet using your existing home network.

• The satellite receiver currently only functions with routers that provide IP addresses using DHCP

(Dynamic Host Configuration Protocol). It does not function with a static IP address.

• The satellite receiver does not currently support wireless (802.11a/b/g/n) connections.

• Most Internet Service Providers have a “Fair Access Policy” which sets usage limits on the amount of

data that can be downloaded in a given time period. Contact your Internet service provider to find out

more about their Fair Access Policy.

• Download speed of programs varies depending on the speed of your Internet connection and the usage

by computers or other equipment on the home network.

Quick Installation Instructions

1. Determine if you have broadband Internet service (page 3, steps 1-3).

2. Identify the existing home networking equipment that is already installed, such as routers, gateways, or

Ethernet switches (page 3, steps 1-4).

3. If it is necessary to install an Ethernet switch to create an available Ethernet port, install it now (page 5,

steps 1-5).

4. Connect the satellite receiver to the home network using the appropriate steps for the connection

method.

- To connect the satellite receiver directly using an Ethernet cable, see page 7.

- To connect the satellite receiver using a HomePlug-to-Ethernet adapter, see page 8.

5. Verify the receiver has an IP address and the connection status is Connected Online (page 10, steps

1-3).

6. Verify the receiver can connect using the Internet connection (page 11, steps 4-5).

Figure 1. Example of Connecting the Receiver to the Home Network Using Ethernet Cable

Page 3

Identifying and Creating the Home Network and Available

Ethernet Port

Determining if There is Broadband Internet Service

Identifying the Home Network and Receiver Connection Method

In addition to these steps, contact your Internet service provider to verify if you have broadband Internet

service.

Can you make calls using the home phone while using the Internet?

• Yes. Go to step 2.

• No. You have dial-up Internet and it must be upgraded to a broadband Internet service before

using the receiver’s Internet-based features.

When connecting to the Internet, do you hear dial-up modem noises?

• Yes. You have dial-up Internet service and it must be upgraded to a broadband Internet

service before using the receiver’s Internet-based features.

• No. Go to the next step.

Is the Internet connection always-on, or is it necessary to log in and connect each time the

Internet connection is used?

• Always-on: you most likely have broadband Internet service. Go to Identifying the Home

Network and Receiver Connection Method, below, to determine how to connect the satellite

receiver to the Internet.

• Log in and connect each time the Internet service is used: you most likely have dial-up

Internet. It must be upgraded to a broadband Internet service before using the receiver’s

Internet-based features.

Does your home computer connect to a device labeled a router or gateway?

Note: The router or gateway may be located away from the computer, such as in your distribution

room or a junction box where cables enter into your home.

• Yes. Go to the next step.

• No or I don’t know. To use these features, you must have an existing home network. Contact

a local consumer electronics store or home network installer to install a home network.

Figure 2. Example Images of a Gateway and Router

Page 4

Is there an available ETHERNET

or LAN port on the router or

gateway?

• Yes. Go to Connecting the

Satellite Receiver to an

Available Ethernet Port on

page 7.

• No. Go to step 3.

Is there an Ethernet switch (or hub)

connected to one of the ETHERNET or LAN

ports on the router or gateway?

• Yes. Go to step 4.

•No. Go to Adding an Ethernet Switch on

page 5.

Is there an available

ETHERNET or LAN port

on the Ethernet switch

(or hub)?

• Yes. Go to

Connecting the

Satellite Receiver

to an Available

Ethernet Port on

page 7.

•No. Go to Adding

an Ethernet Switch

on page 5.

Router or

Gateway

Ethernet

Port

Figure 3. Identifying Available Ethernet Port

Router or

Gateway

Ethernet Switch

or Hub

Figure 4. Identifying Ethernet Switch or Hub

Available

Ethernet Port

Router or

Gateway

Ethernet Switch

or Hub

Figure 5. Identifying Available Ethernet Port on Switch or Hub

Page 5

Installation and Setup

Use these instructions to add an Ethernet switch to the home network to create additional Ethernet ports, to

connect the satellite receiver to the home network, and to setup the receiver once it is connected to the

home network.

Adding an Ethernet Switch

Refer to Diagram 1 and 2 and the instructions below to connect an Ethernet switch to the router or gateway

for additional available Ethernet ports.

Diagram 1. Overview of Home Network with Ethernet Switch Connected

Diagram 2. Connecting an Ethernet Switch to the Router

Ethernet Jack

Ethernet

Port

Ethernet

Port

Router or

Gateway

Ethernet

Switch

Page 6

On the existing router or gateway, disconnect the Ethernet cable for an existing piece of

equipment connected to an ETHERNET (or LAN) port. This equipment will be connected to the

Ethernet switch in step 2, below.

Note: Do not disconnect the cable connected to the router or gateway port labeled BROADBAND,

INTERNET, or WAN.

Connect the Ethernet cable disconnected in step 1 to an available ETHERNET port on the Ethernet

switch. Refer to the Ethernet switch’s installation instructions for any additional instructions and

special considerations. If the Ethernet switch has a power adapter, connect it and plug it in

according to the switch’s instructions.

Connect an Ethernet cable to the ETHERNET (or LAN) port on the router or gateway that was made

available in step 1.

Connect the other end of the Ethernet cable to an available ETHERNET port on the Ethernet switch.

Verify that the personal computer and any other equipment connected to the Internet connection

continues to function properly after it has been connected to the Ethernet switch. Connect the

DISH Network satellite receiver using the steps in Connecting the Satellite Receiver to an

Available Ethernet Port on page 7.

Page 7

Connecting the Satellite Receiver to an Available Ethernet

Port

If the satellite receiver is located close to the router, gateway, or Ethernet switch, use the steps Connecting

the Satellite Receiver Using Ethernet Cable, below. If the satellite receiver is not located close to the

router, gateway or Ethernet switch, use the steps Connecting the Satellite Receiver Using a HomePlug-to-

Ethernet Adapter on page 8.

Connecting the Satellite Receiver Using Ethernet Cable

Refer to Diagrams 3 and 4 and the instructions below to connect the satellite receiver to the router,

gateway, or Ethernet switch using an Ethernet cable.

Note: If using pre-existing Ethernet jacks in the home, the jacks must be properly wired for Ethernet. Some

home phone systems use Cat-5 cable and jacks that are wired to support phone systems, not Ethernet. Refer

to your local consumer electronics store or home network installer for more details. Using a HomePlug-to-

Ethernet adapter will likely result in an easier installation.

Diagram 3. Overview of Home Network with Receiver Connected by Ethernet Cable

Diagram 4. Connecting the Receiver to the Router Using Ethernet Cable

Ethernet

Port Ethernet

Jack

Ethernet

Port

Ethernet

Jack

Page 8

Connecting the Satellite Receiver Using a HomePlug-to-Ethernet Adapter

Refer to Diagrams 5 and 6 and the instructions below to connect the satellite receiver to the router,

gateway, or Ethernet switch using a HomePlug-to-Ethernet Adapter.

Diagram 5. Overview of Home Network with Receiver Connected by HomePlug-to-Ethernet Adapter

Diagram 6. Connecting the Receiver to the Router Using a HomePlug-to-Ethernet Adapter

Connect one end of the Ethernet cable to an available ETHERNET (LAN) port on the router,

gateway, or Ethernet switch.

Connect the other end of the Ethernet cable to the ETHERNET port on the back of the satellite

receiver, verifying the cable “clicks” into place. Check the lights on the receiver’s ETHERNET port.

• The green light should be lit indicating the ETHERNET port is enabled and connected to an

active port on the router/switch.

• The yellow light flashes whenever data is being received over the connected Ethernet cable.

Refer to Setting up the Receiver on page 10 to complete the installation and verify the receiver’s

Internet connection.

Ethernet

Port

Ethernet

Port

Page 9

One HomePlug-to-Ethernet adapter must be obtained for use at the location of the router,

gateway, or Ethernet switch. One adapter supports up to 15 receivers. The ViP-series of DISH

Network receivers include HomePlug 1.0 support. HomePlug Turbo adapters can also be used.

Note: These adapters may also be referred to as “HomePlug-to-

Ethernet Bridge”, “Powerline Ethernet Adapter”, or “Powerline

Network Adapter”. To identify adapters that are compatible

with HomePlug 1.0 or Turbo, look for either of the HomePlug

logos, and a speed rating of 14 Mbps or 85 Mbps. Adapters

using HomePlug AV, HomePlug 2.0, or a speed rating of 200

Mbps are not compatible with DISH Network receivers.

Connect one end of an Ethernet cable to an available ETHERNET (LAN) port on the router, gateway,

or Ethernet switch.

Connect the other end of the Ethernet cable to the ETHERNET port on the HomePlug-to-Ethernet

adapter.

Plug the HomePlug-to-Ethernet adapter into an electrical outlet located near the router.

Note: The HomePlug-to-Ethernet adapter and the DISH Network satellite receiver’s power cord

should both be plugged directly into an electrical wall outlet. If a surge protector is used, it must

be approved for use with HomePlug devices, and the adapter or satellite receiver must be plugged

into the HomePlug outlet of the surge protector. Do not plug the adapter or satellite receiver into

an outlet that is controlled by a wall switch or into GFI electrical outlets.

HomePlug-to-Ethernet adapters typically have lights to indicate they are functioning. Refer to the

adapter’s installation instructions for details, or see Troubleshooting on page 12.

Refer to Setting up the Receiver, below, to complete the installation and verify the receiver’s

Internet connection.

Page 10

Setting up the Receiver

Once the receiver has been connected to the home network, use these steps to set up and verify the

receiver’s Internet connection.

Using the DISH Network remote control for the receiver that is connected to the home network,

access the Network Setup screen by pressing MENU, selecting System Setup, Installation,

Broadband Setup, then Network Setup. Verify the IP address is populated (not all 0s). If the IP

address is all 0s, select Reset Connection. An Attention 875 message will display briefly, then

you will return to the Network Setup screen.

Network Setup Screen Attention 875 Message

Verify the Connection Status on the Network Setup screen shows Connected Online, and that

the IP address does not show all 0s. If the IP address shows all 0s or the Connection Status shows

Not Connected, refer to Troubleshooting on page 12.

Network Setup Screen with IP Address

Select Done to exit the Network Setup screen.

Page 11

Verify the receiver can successfully connect to DISH Network by pressing MENU on the remote

control, selecting System Setup, then Diagnostics. Select Connection to test the Internet

connection. The Connection option also tests the phone line, if connected. The results should

display Broadband Connection OK.

Diagnostics Screen

Note: If a phone line is not also connected to the receiver, connection results will display Phone

Connection Failure. This is OK.

To connect to DISH Network to update Pay-Per-View purchase records and waive the

Programming Access Fee, select Call Out.

Note: If the receiver has already connected to DISH Network, selecting Call Out may display No

Call Out Pending. This is OK.

You have now successfully connected your DISH Network receiver to your broadband home

network, providing access to expanded capabilities and features. Refer to Using DishONLINE on

page 12 to find out about using the DishONLINE feature.

Page 12

Using DishONLINE

DishONLINE allows you to download movies and other programs to the ViP622 DVR and ViP722 DVR

satellite receiver using your broadband Internet connection.

Access DishONLINE by pressing the DVR button on the DISH Network remote control. In the DISH On

Demand menu, select the DishONLINE option.

DISH On Demand Menu

Once you are in the DishONLINE menu, you have the following options available:

•My Rentals: Provides a summary of all the programs

that have been rented, the download status, and the time

remaining for rentals.

•New Releases: Lists the newest programs that are

available on the service.

•DISH Theater: Lists all available programs. Provides

the ability to search by title and genre, browse listings

by themes, or sort according to themes and other

categories.

•After Hours: Lists all available adult content.

My Rentals

The My Rentals menu lists all programs that have been

rented and downloaded. To begin viewing one of the

downloaded programs, select it from the My Rentals menu.

Once enough of the program has been downloaded, you can

begin watching the program. The program will continue

downloading. While viewing a program, you can use many

of the DVR features, such as pause, fast forward, and fast

reverse. If the movie you are watching is still being

downloaded, you cannot fast forward beyond what has

already downloaded.

Note: You cannot use the remote control’s RECORD button

to record DishONLINE programs. DishONLINE programs cannot be moved to any external device, such

as external hard drives or PocketDISH.

Choose Sort to rearrange the list of downloaded programs by different criteria, such as title or rating.

Choose Edit to manage the My Rentals list including deleting downloaded programs.

DishONLINE Menu

My Rentals Menu

Page 13

Download List

Download List is accessed from the My Rentals menu, and

allows you to view all the programs scheduled to download

(queued), adjust the order in which programs will be

downloaded, and delete scheduled downloads. If you have

multiple downloads scheduled, the next program in the

Download List begins downloading when the first program

has completed.

New Releases and DISH Theater

New Releases and DISH Theater list programs that are

available for download. The New Releases menu contains

just programs that have recently been added to the service.

DISH Theater contains all content available for download.

Press SELECT on a program to view more detailed

information and to rent the program (select it for download).

When a program is selected for download, you will receive

a message confirming your order.

Searching for DishONLINE Programs

The DISH Theater Search option provides and enhanced

way to search for programs, using a predictive text feature

that displays results as you enter the criteria. You have the

ability to search for programs, browse by themes, and sort

according to criteria such as name or rating. You can choose

to search for content by name, actor, themes, or keyword.

Once you’ve entered your search criteria, select Get Results

to view the list of DishONLINE programs matching that

criteria.

After Hours

The After Hours menu functions similarly to the

DishONLINE menu, and includes a My Rentals menu listing your downloaded content and an After Hours

Theater menu listing the content available for download.

Note: To hide the After Hours option, press MENU on the remote control and select Locks. Select Hide

Adult, then select Yes on the confirmation screen. Select Lock System and follow the on-screen messages

to create a password and lock your receiver.

DishONLINE Considerations

• You have a limited time frame to view rented content before it is automatically deleted. Once you

begin viewing a program, you will have 24 hours to finish viewing it (called the Rental Time Period).

• You are billed for a program when you begin watching it or when it completes downloading,

whichever occurs first.

Download List

DISH Theater Menu

DISH Theater Search

Page 14

Troubleshooting

Description Procedure

Connection status

on Network Setup

screen is Not

Connected, or

Error 789 is

received when

DISH Theater or

New Releases is

selected

1. On the home network, are there other DISH Network satellite receivers or personal

computers connected?

a. If another receiver is connected to the home network, check to see if its connection

status is Not Connected.

b. If a computer is connected to the home network, check to see if the computer is able

to access an external website (for example, www.dishnetwork.com).

2. Based on the results:

a. If the other receiver also has a connection status of Not Connected, or the computer

cannot access an external website, use the troubleshooting steps in Other receivers or

computers are affected on page 15.

b. If only this receiver is affected, use the troubleshooting steps in Only one receiver is

affected on page 14.

Only one receiver

is affected:

Not Connected

status on Network

Setup screen or

Error 789

1. Go to the Network Setup screen on the satellite receiver by pressing MENU on the DISH

Network remote control, selecting System Setup, Installation, Broadband Setup, then

Network Setup. Select Reset Connection. If the IP address still shows all 0s or a

connection status other than Connected Online displays, continue to step 2.

Note: Currently, the receiver will only function with IP addresses assigned by DHCP

(Dynamic Host Control Protocol). It will not function with static IP addresses.

2. If you’ve installed a HomePlug-to-Ethernet adapter to connect the receiver, refer to the

HomePlug Troubleshooting section on page 16.

3. Try unplugging the Ethernet cable from the receiver’s ETHERNET port and then plugging it

back in. Verify the cable “clicks” into the ETHERNET port.

4. Check the lights on the receiver’s ETHERNET port.

- A green light indicates the ETHERNET port is enabled and connected to an active port

on the router/switch. If the green light is not lit, the Ethernet cable connecting the

receiver to the router/switch may be disconnected or damaged, or the ETHERNET port

on the router or satellite receiver may not be functioning correctly.

- A flashing yellow light indicates the port is receiving data over the connected Ethernet

cable. If the yellow light does not flash, the Ethernet cable connecting the receiver to

the router/switch may be disconnected or damaged, or the ETHERNET port on the router

or satellite receiver may not be functioning correctly.

5. Reset the satellite receiver by pressing and holding the POWER button on the front panel

for five seconds.

6. At the router/switch, ensure the receiver’s Ethernet cable is connected to a working

ETHERNET port on the router/switch. Check the lights on the router or switch’s ETHERNET

port as indicated in step 4.

7. Try connecting the receiver’s Ethernet cable to a different ETHERNET port on the router/

switch.

8. If there is a reset button on the router/switch, try resetting the router/switch. If the router/

switch does not have a reset button, unplug it for 15 seconds, then plug it back in. After

resetting the router/switch, use the instructions in step 1 to reset the receiver’s IP address.

9. Refer to the router’s (or switch’s) user guide for additional troubleshooting or refer to the

router’s (or switch’s) manufacturer.

Page 15

Other receivers or

computers are

affected:

Not Connected

status on Network

Setup screen or

Error 789

1. Ensure the broadband router is plugged in to power.

2. If the installation uses a broadband modem that is separate from the router:

a. Ensure the modem is plugged in to power.

b. Ensure the modem is connected to the router using an Ethernet or USB cable.

c. Verify the cable connecting the modem to the Internet is connected to the correct port

on the modem. DSL modems use a phone cord that connects to a phone jack on the

modem. Cable modems use a coaxial cable coming from outside that connects to the

coaxial connector on the modem.

d. Try resetting the modem by unplugging it from power, waiting for one minute, and

plugging it back in.

3. Check the status lights on the router (and modem, if applicable), and refer to the router or

modem’s user guide for details and explanations.

4. If the router has a reset button, try resetting the router. If the router does not have a reset

button, unplug it for 15 seconds, then plug it back in.

5. If the modem and router are two separate pieces of equipment:

a. Unplug both the modem and router.

b. Plug the modem back in and wait for it to power on.

c. Plug the router back in and wait for it to power on.

d. Go to the Network Setup screen by pressing MENU on the remote control, selecting

System Setup, Installation, Broadband Setup, then Network Setup. Select Reset

Connection. Verify the IP address does not display all 0s. If it does, refer to The IP

address on the receiver’s Network Setup screen shows all 0s on page 15.

6. Refer to the router’s (or modem’s) user guide for additional troubleshooting. Many

Internet service providers include troubleshooting tools and software on the home

computer that can be used by the customer to further diagnose the issue.

7. Contact the Internet service provider, or the router’s (or modem’s) manufacturer.

The IP address on

the Network Setup

screen shows all

0s

1. Verify the Ethernet cable is connected between the satellite receiver and the router/switch.

2. Go to the Network Setup screen on the satellite receiver by pressing MENU on the DISH

Network remote control, selecting System Setup, Installation, Broadband Setup, then

Network Setup. Select Reset Connection.

3. If using a HomePlug-to-Ethernet adapter to connect the receiver, refer to the HomePlug

Troubleshooting section on page 16.

4. Try connecting the receiver’s Ethernet cable to a different ETHERNET port on the router/

switch.

5. Reset the satellite receiver by pressing and holding the POWER button on the front panel

for five seconds.

6. If the router/switch has a reset button, try resetting it. If it does not have a reset button,

unplug the router/switch for 15 seconds, then plug it back in. After resetting the router/

switch, use the instructions in step 2 to reset the receiver’s IP address.

7. If the IP address still shows all 0s, settings on the router may need to be adjusted. Contact

the router’s manufacturer for assistance.

- Currently, the receiver will only function with IP addresses assigned by DHCP

(Dynamic Host Control Protocol). It will not function with static IP addresses.

- The number of IP addresses available for lease (use) may need to be increased.

- The router may have MAC filtering turned on, and the receiver’s MAC address (listed

on the Network Setup screen) may not be in the router’s list of allowed MAC

addresses.

- Review your router’s security settings to verify they are appropriate for this

installation.

Description Procedure

Page 16

HomePlug

Troubleshooting 1. Ensure the HomePlug-to-Ethernet adapter is plugged firmly into the electrical outlet. The

adapter should not be plugged into a GFI electrical outlet.

2. Verify the HomePlug-to-Ethernet adapter is not plugged into a switched outlet.

3. If a surge protector is used for either the satellite receiver or the HomePlug-to-Ethernet

adapter, a surge protector that is approved for use with HomePlug devices must be used,

and the adapter and receiver must be plugged into the HomePlug outlet.

4. Dimmers for home lighting can interfere with HomePlug. It is not recommended to use

dimmers on the same circuit as HomePlug equipment.

5. Verify the Ethernet cable is “clicked in” on the adapter’s ETHERNET port and the ETHERNET

port on the router.

6. Try connecting the Ethernet cable to a different ETHERNET port on the router/switch.

A program that I

downloaded

disappeared from

the My Rentals list

- If you began viewing the program, the rental period may have expired.

- Programs that are downloaded but not viewed will remain on the My Rentals list for a

limited time period. After that time period, the program automatically expires and is

deleted from the My Rentals list.

- Someone else in the household may have deleted the program from the My Rentals list.

I am unable to

start downloading

a program

1. The satellite receiver must have satellite signal to begin a new download. If you have

received an error message such as “Acquiring Satellite Signal” or “Satellite Signal has

been lost”, your signal loss issue needs to be resolved before you can download programs.

Refer to tech.dishnetwork.com for signal loss troubleshooting steps.

2. If your receiver has satellite signal but you are still unable to download movies, refer to

the troubleshooting steps Connection status on Network Setup screen is Not Connected, or

Error 789 is received when DISH Theater or New Releases is selected on page 14.

The DISH

Theater, New

Releases, or After

Hours options

have no content

listed

The DISH Network server providing the content may be experiencing a temporary

interruption. Wait approximately 30 minutes, then try accessing these options to see if

content is listed.

Description Procedure

Installation Instructions

Home Network

156342