91 5438 20 00_ATT3358_R0 3358 Manual Bkm2

User Manual: 3358

Open the PDF directly: View PDF PDF.
Page Count: 77

Download91-5438-20-00_ATT3358_R0 3358 Manual Bkm2
Open PDF In BrowserView PDF
91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page II

USER’S MANUAL
Part 2

5.8 GHz Cordless Telephone
Answering System 3358
with Caller ID/Call Waiting

3358

Please also read
Part 1 — Important
Product Information
© 2003 Advanced American Telephones. All Rights Reserved.
AT&T and the Globe Symbol are trademarks of AT&T Corp., licensed to Advanced American Telephones.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page III

Visit us at www.telephones.att.com

© 2003 Advanced American Telephones.
All Rights Reserved.
AT&T and the Globe Design are
trademarks of AT&T Corp., licensed to
Advanced American Telephones.
Printed in China. Issue 1AT&T 05/03

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page V

BEFORE YOU BEGIN .............. 1

Conference Calling ............................... 35

Parts List .......................................................... 1
About Caller Identification
(Caller ID)............................................... 2
About the Calls Log ............................... 2
About Adding Handsets......................... 2

PHONE BOOK .................... 36

INSTALLATION.......................3
Table/Desk Installation.............................3
About Handset Registration...................5
Register an Additional Handset
(Model 5800 Handset).............................5
Wall Installation ....................................... 6
Spare Battery/
Power Failure Backup ........................ 7
Belt Clip ....................................................... 8
Headset...................................................... 8

FEATURE SETUP
HANDSET ...........................9
Feature Setup Menu................................ 9
Set Time..................................................... 9
Clock Mode............................................ 10
Sound Select........................................... 11
Ringer Volume ........................................ 12
Ringer Melody........................................ 13
Low Batt Tone........................................ 14
Range Tone.............................................. 15
Keypad Tone ........................................... 16
Set Contrast........................................... 17
Language Setting.................................... 18

FEATURE SETUP – BASE ... 19
Ringer Volume ........................................ 19
Ringer Melody........................................ 20

TELEPHONE OPERATION 21
Make a Call.............................................
Answer a Call ........................................
Volume.....................................................
Handset Speakerphone........................
Redial .......................................................
Flash/Call Waiting ..................................
Mute .........................................................
Hold .........................................................
Display Screen Messages .....................
Handset Icons ........................................
Base Lights ..............................................
Tones and What They Mean ...............

21
21
22
23
24
25
26
27
28
29
30
31

INTERCOM OPERATION .. 32
Intercom Calls .......................................
Answering Intercom.............................
End Intercom .........................................
To Answer an Incoming Call
While Intercomming ............................
Blind Call Transfer.................................
Announced Call Transfer.....................

32
33
33
33
34
34

Store a Number and Name in
Phone Book ....................................... 36
Keypad Characters.................................37
Dial a Number in Phone Book .......... 38
Edit a Number/Name in
Phone Book ....................................... 39
Delete a Number/Name in
Phone Book ....................................... 40

CALLER ID OPERATION.....41
Review Calls Log................................... 42
Store Record in Phone book ..............42
Display Dial ..............................................43
Remove Call Records. ......................... 44

ANSWERING SYSTEM
OPERATION AT THE BASE.. 45
Audible Indicators................................. 45
Turning Answering System
On/Off................................................. 45
Set the Clock ......................................... 45
About Mailboxes .................................. 46
About Announcements........................ 46
Record Your Announcement .............. 47
Answering System Feature Setup ........ 48
Feature Summary .................................. 49
Listen to, Save & Delete Messages........ 50
Adjust Playback Volume ....................... 51
Call Screening/Intercept ..................... 51
Record a Memo..................................... 52
Message Window Display.................... 53

ANSWERING SYSTEM
OPERATION AT TOUCH TONE
PHONE ................................... 54
Connect with the
Answering System ............................ 54
Voice Menu............................................. 54
Remote Access Commands ................ 55

BATTERIES .......................... 56
Battery Life ............................................. 56
Battery Indicator ................................... 56
Charge the Handset Battery Pack......56
Spare Battery ......................................... 57
Replace the Handset Battery Pack ... 58

IN CASE OF DIFFICULTY... 59
DEFAULT SETTINGS.......... 65
TECHNICAL
SPECIFICATIONS............ 66
INDEX................................... 67

CONTENTS
CONTENTS

CONTENTS

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 1

BEFORE YOU BEGIN

BEFORE
BEFOREYOU
YOU BEGIN
BEGIN

Parts List
Your box should include:

Wallet Card

This User’s
Manual

Quick Start Guide
2 Remote Chargers
Base Unit

3358

3 Cordless Handsets
3 Belt Clips

2 Remote Charger
Wall Mount Adapters

3 NiMH Battery Packs

Power Cord

Wall Mount Adapter

Telephone Line Cords

1

BEFORE YOU BEGIN

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 2

About Caller Identification (Caller ID)

This product has a Caller ID with Call Waiting feature that works with
service from your local phone service provider.
Caller ID with Call Waiting lets you see who’s calling before you answer the
phone, even when you’re on another call.
You may need to change your phone service to use this feature.
Contact your phone service provider if:
• You have both Caller ID and Call Waiting, but as separate services
(you may need combined service)
• You have only Caller ID service, or only Call Waiting service
• You don’t subscribe to any Caller ID or Call Waiting services.
You can use this product with regular Caller ID service, and you can use
this product’s other features without subscribing to either Caller ID or
combined Caller ID with Call Waiting service.
There are fees for Caller ID services, and they may not be available in all
areas.
This product can provide information only if both you and the caller are in
areas offering Caller ID service, and if both telephone companies use
compatible equipment.

About the Calls Log

This phone assigns each incoming call a number from 1 to 50 at the
handset. The most recent call will have the lowest number. When the
memory is full, the oldest call information is deleted to make room for new
incoming call information. See CALLER ID OPERATION, beginning on page
41, for more details.
If you answer a call before call information appears on the screen, it will not
appear in the calls log.

About Adding Handsets

This product is compatible with the AT&T 5800 Expansion Handset. You
may register a total of six handsets to this telephone system (Model 5800
Handset sold separately). Follow the instructions provided with the
additional handset(s) for installation and registration.
Although you can register up to six handsets, only four can be
¥ NOTE:
used at one time.

2

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 3

INSTALLATION

INSTALLATION

Table/Desk Installation
Install this telephone away from electronic equipment, such as
¥ NOTE:
personal computers, television sets or microwave ovens. Avoid
excessive heat, cold, dust or moisture.
1
2

Connect the telephone line cord.
Connect the power cord.
CL flashes in the
message window.
Standard
electrical
outlet

Modular
telephone
jack

Use only the power cord supplied with this product.
If you need a replacement, call 1-800-222-3111.

3

91-5438-20-00_ATT3358_R0

INSTALLATION

3

2003.7.11

9:41 AM

Page 4

Install the handset battery.
Use only AT&T Battery 2401, SKU# 91077.

a) Remove battery
compartment cover by
pressing on indentation
and sliding downward.

b) Align the contacts and place
the battery pack in the
battery compartment.

c) Replace cover by
sliding it on its
track up over
battery case until
it snaps firmly into
place.

4

5

4

Charge the handset battery.
• Place the handset in the base or remote charger.
• Charge the battery at least 12 hours. After the first charge,
the battery will charge in eight hours.
Check for dial tone.
• After the batteries are charged, lift the handset and press
P; you should hear a dial tone.

2003.7.11

9:41 AM

Page 5

About Handset Registration
1

2
3
4

The cordless handsets that came with your system are automatically
registered as Handset 1,Handset 2, and Handset 3.There is no need to
re-register.
You may register up to a total of six Expansion Handsets to this
telephone system(Model 5800 handset sold separately).
Additional handsets will be assigned Handset 4, Handset 5, and Handset
6.
When you install the handset battery pack, the handset will display
SEARCHING FOR BASE (if it’s registered) or ENTER BASE ID (If it has
not been registered).

Register an Additional Handset(Model 5800
Handset)
1
2
3
4
5

Make sure to charge the handset battery pack at least 12 hours.
At the cordless handset,press the softkey under NEW .
Enter the 15-digit Base Unit ID Code located on the underside of your
Model 3358 base.
OK .The screen displays PLEASE WAIT!!.
Use the softkey to select
After about 45 seconds, the screen displays FOUND BASE. If the
handset displays BASE BUSY TRY LATER, the base is in use.

5

INSTALLATION

91-5438-20-00_ATT3358_R0

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 6

Wall Installation

INSTALLATION

1

2
figure a

3

4
5
figure b

6

figure c

7

figure d

6

figure e

Connect the power cord and
telephone line cord to the underside
of the base, as shown (figure a).
Position the mounting bracket as
shown (figure b).
Feed the telephone line cord through
the hole in the center of the mounting
bracket (figure b), align the bracket
with the base, and slide it into the
hole on the base as shown (figure c).
Lock the mounting bracket in place
(figure d).
Plug the telephone line cord into a
modular wall jack, and mount the
base on the wall (figure e).
a) Align holes on base with mounting
studs on wall jack.
b) Place power cord as shown.
c) Pull base down on mounting studs until
it locks into place.
Plug the power cord into an electrical
outlet not controlled by a wall switch
(figure e).
Use only the power cord supplied
with this product. If you need a
replacement, call 1-800-222-3111.
Follow Steps 3–5 in “Table/Desktop
Installation.”

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 7

Spare Battery/Power Failure Backup

INSTALLATION

You can buy a spare handset battery (AT&T Battery 2401, SKU# 91077, sold
separately) and keep it charged in the base at all times.
In the event of a power failure, a fully charged battery in the spare battery
compartment will allow you to make and receive calls from the cordless
handset only for up to 21/2 hours.
The spare battery will fully charge in 24 hours.

RE

SPA

ERY

BATT

7

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 8

Belt Clip

INSTALLATION

You may choose to use the optional belt clip with your handset.
a) Slide
down
into
grooves.

b) Press tabs
on belt clip
into slots
on back of
handset to
reattach.

Headset
You can use this telephone
hands-free when you install
any industry standard 2.5
mm headset . For best
results use an AT&T 2.5 mm
headset.
Plug the headset into the
jack located on the left side
of the handset (under the
small rubber flap). Do not
force the connection, but
make sure the plug fits
securely.

8

c) To remove,
lift one side
with your
thumbnail
and push
back.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 9

FEATURE SETUP – HANDSET
Press the softkey under MENU to enter the Feature
Setup menu. Use
or
to choose
features, then select
to save your choice.
OK
If you wait more than 20 seconds without
¥ NOTE:
pressing a key, the handset returns to the idle screen.
If you receive an incoming call while in
¥ NOTE:
feature setup, the phone automatically exits the
menu to let you take the call.

Set Time

iii

You can choose to set the time manually, or you
can allow it to be set automatically with incoming Caller
ID information.
1 Press MENU .
2 Press
until the screen displays
CALLS LOG
INTERCOM
HANDSET SETTINGS
SET
SET TIME
TIME
▲

3

4

OK

▼

OK . The screen displays the
Press
current time setting. Use
to move
the cursor, and use the keypad to change a digit.
Press AM/PM to select AM or PM.
Press SAVE to save the displayed time.

To set up the answering system clock, please
¥ NOTE:
see ANSWERING SYSTEM OPERATION on page 45
in this manual.

9

FEATURE SETUP – HANDSET

Feature Setup Menu

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 10

FEATURE SETUP – HANDSET

Clock Mode
You can choose to display the time when the phone is
idle at the handset, or you can turn this feature off. The
default setting is ON.
1 Press MENU .
2 Press
until the screen highlights
INTERCOM
HANDSET SETTINGS
SET TIME
CLOCK MODE
▲

iii
3

Press

OK

OK

▼

. The screen displays
CLOCK ENABLE

ON
OFF

4
5

Press
Press

OFF
OK

ON

ON .
or
to save the displayed setting.

REGISTER
You can refer to page 5.

10

OK

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 11

Sound Select

FEATURE SETUP – HANDSET

This telephone uses the latest acoustic receiver design,
providing you with four different sound quality settings.
During a call, you can adjust the quality of the sound.
Pressing
repeatedly will cycle you through
four different responses.
The mid-boost setting is hearing-aid
¥ NOTE:
compatible.
BASS – Low frequency sounds enhanced.

p

MID – Mid-range sounds enhanced.

TREBLE – High frequency sounds enhanced.

NATURAL – No frequency enhancement.

This feature is available only on the handset,
¥ NOTE:
not on the speakerphone or optional headset.

11

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 12

FEATURE SETUP – HANDSET

Ringer Volume
Adjust the volume of the handset ringer. Setting the
volume so that no bars show on the graph turns the ringer
off.
1 Press MENU , then
until the screen
highlights HANDSET SETTINGS.
OK .
2 Press
OK
3 Press
when RINGER VOLUME is
highlighted. The screen displays
RINGER
VOLUME

iii

OK

4
5

12

Press
or
to hear samples of
ring volumes.
OK
Press
to save the displayed setting.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 13

The Ringer Melody sets which ringer you hear when you
have an outside call. The Ringer Melody default setting is
#01; there are eight Ringer Melody selections.
1 Press MENU , then
until the screen
highlights HANDSET SETTINGS.
OK , then
2 Press
until the screen
highlights RINGER MELODY.
OK . The screen displays
3 Press

iii

RINGER #01
OK

4

5

Press
or
to display desired
setting. A sample of the displayed setting is played
briefly.
OK
Press
to save the displayed setting. You
will hear a confirmation tone.

13

FEATURE SETUP – HANDSET

Ringer Melody

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 14

FEATURE SETUP – HANDSET

Low Batt Tone
You can set the handset to sound a tone when battery
power is low, or you can turn the tone off. Default setting
is ON.
1 Press MENU , then
until the screen
highlights HANDSET SETTINGS.
OK , then
2 Press
until the screen
highlights LOW BATT TONE.
OK
3 Press
The screen displays

iii

LOW BATTERY TONE

ON
OFF

4
5

14

Press
Press

OFF
OK

OK

ON

ON .
or
to save the displayed setting.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 15

Range Tone

iii

FEATURE SETUP – HANDSET

You can set the handset to sound a tone when you are
approaching the range limit, or you can turn this tone off.
The default setting is ON.
1 Press MENU , then
until the screen
highlights HANDSET SETTINGS.
OK , then
2 Press
until the screen
highlights RANGE TONE.
OK
3 Press
The screen displays
RANGE TONE

ON
OFF

4
5

Press
Press

OFF
OK

OK

ON

ON .
or
to save the displayed setting.

15

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 16

FEATURE SETUP – HANDSET

Keypad Tone
When this feature is on, each key press makes a sound.
The default setting is ON.
1 Press MENU , then
until the screen
highlights HANDSET SETTINGS.
OK , then
2 Press
until the screen
highlights KEYPAD TONE.
OK
3 Press
The screen displays
KEYPAD TONE

iii

ON
OFF

4
5

16

Press
Press

OFF
OK

OK

ON

ON .
or
to save the displayed setting.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 17

Set Contrast

FEATURE SETUP – HANDSET

You can adjust the screen contrast for easy viewing.
1 Press MENU , then
until the screen
highlights HANDSET SETTINGS.
OK , then
2 Press
until the screen
highlights CONTRAST.
OK
3 Press
The screen displays
CONTRAST

iii
OK

4
5

Press
or
to decrease or
increase contrast.
OK
Press
to save the displayed setting.

17

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 18

FEATURE SETUP – HANDSET

Language Setting
You can set each registered handset so the display
appears in English, Spanish or French. The default setting
is ENGLISH.
1 Press MENU , then
until the screen
highlights HANDSET SETTINGS.
OK , then
2 Press
until the screen
highlights LANGUAGE.
OK
3 Press
The screen displays
ENGLISH
SPANISH
FRENCH

iii

▲

4
5

18

Press
Press

OK

OK

▼

to highlight the desired language.
to save the displayed setting.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 19

FEATURE SETUP – BASE
1
2

i

Make sure the base Speakerphone is off.
Press and hold M, then press VOLUME + or
- to adjust the ringer volume.You will hear
a sample of the ringer volume setting.

¥ NOTE: The lowest volume setting is off.
i

i

3

Release M to save your setting.

3358

19

FEATURE SETUP – BASE

Ringer Volume

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 20

i

FEATURE SETUP – HANDSET

Ringer Melody

i
3358

20

i

1
2

Make sure the base Speakerphone is off.
Press and hold F, then press VOLUME +
or - to change the ringer melody.You will hear
a brief sample of the selected melody.

3

Release F to save your setting.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 21

TELEPHONE OPERATION
Make a Call
1

2

Press P, then dial the number
— OR —
Dial the number, then press P.
To end the call, press O or place the handset
in the base.

Answer a Call
At the Handset

p

j

1
2

To answer a call, press any key except O
and softkeys.
To end the call, press O or place the handset
in the base.

At the Base
1
2

Press K to answer a call.
To end the call, press K again.

i
3358

21

TELEPHONE OPERATION

At the Handset

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 22

Volume

TELEPHONE OPERATION

Handset

iii

You can adjust the volume of what you hear through the
handset during a conversation by pressing VOLUME + or
- on the right side of the handset. You will hear a
special tone when you reach the highest or lowest
setting.

Base Speaker

Press VOLUME + or - to adjust the base speaker
volume while on a call. You will hear a special tone when
you reach the highest or lowest setting.

l
j
3358

22

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 23

Handset Speakerphone

TELEPHONE OPERATION

iii

When the handset speakerphone is activated, you
can use the phone hands-free. Stand the handset on
a flat surface (not in the base) and continue your
conversation.
For best performance, use the handset
¥ NOTE:
speakerphone in a quiet location with the handset
facing you from no more than four feet away.

Make a Call

p

1

2

j

Press K, then dial the number
— OR —
Dial the number, then press K.
To end the call, press O
— OR —
Place the handset in the base.

Answer a Call
1
2

Press K to answer a call.
To end the call, press O
— OR —
Place the handset in the base.

Switch Between Handset and Speakerphone
While on a call you can press K to switch to
speakerphone. While on a speakerphone call, press
K to return to the handset earpiece.

If you press P while you are on the
¥ NOTE:
speakerphone, you will flash the call.

23

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 24

Redial

TELEPHONE OPERATION

The last ten phone numbers dialed at the handset
are stored in redial memory.
1
2
3

j i p
j p
j

Press REDIAL then press
or
to scroll through the numbers in redial memory.
Press P or K to dial the highlighted
number.
Press O to end the call.

Save a Redial Number
1
2

3
4

Press REDIAL .
Press
or
until the screen
displays the number you want to save, then
press SELECT .
Press SAVE . The screen displays ENTER NAME.
Using the chart on page 37, enter the name
associated with the redial number, then press
SAVE . The screen displays ENTRY HAS
BEEN STORED! and gives a confirmation tone.

Delete a Redial Number
1
2
3
4

24

Press REDIAL .
Press
or
until the screen
displays the number you want to delete.
Press SELECT .
Press ERASE . You will hear a confirmation
tone.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 25

Flash/Call Waiting

Handset
1
2

F to connect to the new call
Press P/F
when you receive a call-waiting signal.
F again to return to the
Press P/F
original call.

F to access other phone
Use P/F
¥ NOTE:
company subscriber services, as described by

k

your provider.

Base
1
2

3358

Press F to connect to the new call when
you receive a call-waiting signal.
Press F again to return to the original call.

i

25

TELEPHONE OPERATION

If you subscribe to Call Waiting service with your local
telephone service provider, you can answer a new
incoming call without losing your current call.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 26

Mute
Handset

TELEPHONE OPERATION

1

During a telephone conversation, mute the
handset microphone by pressing MUTE . The
other party will be unable to hear anything on
your end. The screen displays

MICROPHONE
MUTED

o
2

Base

To return to two-way conversation, press
MUTE again.

Press M on the base to prevent the other party from
hearing you. Press M again to return to two-way
conversation.

m
3358

26

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 27

Hold
Handset

message will be displayed for five seconds, then
return to the clock display with H on top of the
screen.

j i

After five minutes, the handset will ring to remind you
there’s a call on hold. If you do not answer the ring,
the call will be disconnected.
1
2

While on a call, press HOLD . You can now use
the intercom if you wish (see page 34).
To return to the call, press P again.

27

TELEPHONE OPERATION

When a call is on hold, the screen displays
¥ NOTE:
CALL ON HOLD. If the clock feature is on, this

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 28

DISPLAY SCREEN MESSAGES
SCREEN DISPLAYS:

WHEN:

TELEPHONE OPERATION

INCOMING OUTSIDE CALL You have an incoming phone call (without
Caller ID).
INTERCOM FROM
[PARTY NAME]

You have an incoming intercom call from
PARTY NAME], for example HANDSET 2.
[P
Once an intercom call is underway, the
handsets will show the icons of the
participating parties.

LOW BATTERY

The handset battery is low.

EXTENSION IN USE

Another phone on this line is in use.

PARALLEL SET IN USE

Both this phone and another phone on this
line are in use.

SEARCHING FOR BASE

The handset is out of range.

REJECTED BY BASE

The base refuses to accept the handset,
either because it is in use by six handsets, or
the handset registrations on the base have
been deleted.

FOUND BASE

The handset has finished SEARCHING FOR
BASE and has made the link.

LINE IN USE

Another device of the phone system is using
the telephone line; for example, if the base is
using the line, the handsets will all show this
message.

XX] NEW CALLS
[X

The number of distinct unanswered calls
with Caller ID which have not been viewed
in the calls log.

CALL ON HOLD
RING BACK!

A call on hold has been on hold for five
minutes; pick up the call again.

CHECK AC POWER

The base is being powered by the spare
battery rather than by AC from a wall outlet;
check that the base is properly plugged into
a working electrical outlet.

28

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 29

HANDSET ICONS
Line In Use indicator
On steadily with no number next to it when another
phone on this line is in use.
On steadily with one or more numbers next to it,
indicating which extensions are using the line.
12 indicates that Handset 1 and
For example,
Handset 2 are on an outside call.
Intercom indicator
On steadily with the extension numbers currently on an
intercom call. For example, 02 indicates that the Base
and Handset 2 are on an intercom call.
Battery indicator
When the handset is removed from the charger, this lets
you know the level of charge in the battery pack, from
Full (
) to Empty (
).
Cycles (Low, Medium, and Full) when Handset battery is
charging.
Flashes when a low battery condition is detected.
Ringer Off indicator
is displayed when the ringer is turned off.

E

Enhanced Mode indicator
On steadily when active handset is in Enhanced mode.
The handset will enter Enhanced mode automatically
when in an area with interference.

M

Mute indicator
On steadily when the handset microphone is muted.

H

Hold indicator
On steadily when the line is on hold.

R

Handset Registration indicator
R is displayed when a handset is either not registered, or
searching for the base unit.

0–6
T

Handset indicator
Number is displayed to show which set is in use.
Answering indicator
The answering system is answering an incoming call.

29

TELEPHONE OPERATION

THIS ICON: INDICATES

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 30

TELEPHONE OPERATION

BASE LIGHTS
LIGHT

STATUS:

INDICATES:

IN USE

on

Handset or base is on a call

IN USE

flashing

Extension is in use

SPEAKER

on

Speakerphone is in use

SPEAKER

flashing

HOLD function is activated

ON/OFF

on

Answering system is on

ON/OFF

off

Answering system is off

CHARGING

on

Handset is in the base charging

PLAY/STOP

flashing

New messages in this mailbox

PLAY/STOP

on

Old or reviewed messages in
this mailbox

PLAY/STOP

off

No messages in this mailbox

MUTE

on

The base microphone is muted

30

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 31

TONE:

INDICATES:

Three quick beeps

Battery charge is low

One beep

Handset registration is complete
— OR —
A programming command is successfully
completed

One long beep

Indicates an error in programming

Two beeps

Handset is out of range of the base

TELEPHONE OPERATION

TONES AND WHAT THEY MEAN

31

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 32

INTERCOM OPERATION
Intercom Calls
You can make intercom calls between handsets and the
base.

INTERCOM OPERATION

j

The intercom feature is not available when
¥ NOTE:
the base speakerphone is in use.

From Base to All Handsets
1

Press
handsets.

on the base to page all

From Handset to Base
1
2
3

Press MENU
INTERCOM is
OK
Press
Press
OK
press

, then press
until
highlighted.
.
until BASE is highlighted, then
.

From Handset to Handset
1
2
3

Press MENU , then press
until
INTERCOM is highlighted.
OK .
Press
Press
until the desired handset is
OK .
highlighted, then press

From Handset to Base/Handset(s)
1

iii

32

2
3

Press MENU
INTERCOM is
OK
Press
Press
then press

, then press
until
highlighted.
.
until GLOBAL PAGE is highlighted
OK .

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 33

Answering Intercom
At handset, press any key except O and softkeys.
At base, automatically answered.

At handset, press O.
At base, press K.

k

o

To Answer an Incoming Call While
Intercomming
If an incoming call is received while you are using the
intercom, you will hear a beep and the screen will display
call informations as usual for 10 seconds.

j

To end the intercom call and answer the
incoming call:

.
.

Press O twice on the handset.
Wait for the handset or the base to ring, then press
any key (except O and softkeys) on the handset or
K on the base to answer the call.

To conference the incoming call with
the intercom call:

.

p
3358

Press P on the handset to conference the
outside line with the two handsets.
— OR —
Press P on the handset or press K on
the base to conference the outside line with the
base and the handset.

33

INTERCOM OPERATION

End Intercom

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 34

Blind Call Transfer
You can transfer a call from one handset to another.

From the Handset
1

INTERCOM OPERATION

2

Press XFER , then use
to highlight
where you want the call transferred.
When the desired destination is highlighted,
OK
press
to transfer the call.

k
o ¥ NOTE: An unanswered call will ring back to the
originating handset if not answered within 30
i
seconds. If the originating handset does not pick up
j p
call within 30 seconds, the call will be disconnected.
Announced Call Transfer

j

1
2

3
4
5

j
58

34

Press HOLD to put the call on hold.
Press MENU , then use
to highlight
OK , then use
INTERCOM. Press
to
OK
highlight call destination, then press
again.
When the handset or base answers, announce
the caller.
Press O on the handset or K on the
base to end the intercom call.
Press P (on the receiving handset) or
K (on the receiving base) to pick up the
call on hold.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 35

Conference Calling
If one handset is already on a call, you can
connect a second handset or base to the call by
pressing P on the second handset or
K on the base.

2

Disconnect either or both handsets by
pressing O.
— OR —
Disconnect the base by pressing K.

INTERCOM OPERATION

j

1

p

i
3358

35

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 36

PHONE BOOK

PHONE BOOK

This telephone can store up to 50 telephone numbers
with names. Each number can be up to 32 digits long and
each name can be up to 16 characters.

Store a Number and Name in Phone
Book
1

k
o
i
p

Enter the number you want to store. The
screen displays the number you enter. To delete
C; to clear the screen,
a digit, press O/C
C.
press and hold O/C

555 0123
PAUSE

2

Press

MEM

MENU

MEM

. The screen displays

ENTER NAME
CLEAR

3

SAVE

Use the keypad and the chart on page 37 to
enter the name

ENTER NAME
OFFICE_
CLEAR

4

SAVE

To add a space, press
. To delete a
character press CLEAR .
Press SAVE . The screen displays

ENTRY HAS BEEN
STORED!
PAUSE

36

MENU

MEM

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 37

Dial
Key

1

2

3

Presses
4
5

1

&

’

,

.

1

2

A

B

C

a

3

D

E

F

4

G

H

5

J

6

6

7

b

c

2

d

e

f

3

I

g

h

i

4

K

L

j

k

l

5

M

N

O

m

n

o

6

7

P

Q

R

S

p

q

r

8

T

U

V

t

u

v

8

9

W

X

Y

Z

w

x

y

0

0

*

*

#

#

8

9

s

7

z

9

37

PHONE BOOK

Keypad Characters

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 38

Dial a Number in Phone Book

PHONE BOOK

1

Press

MEM

. The screen displays

▲

2

k
o
i
j

▼

Press
or
to scroll through
memory in alphabetical order
— OR —
Enter the first letter of a name (then
or
, if necessary) to display the name you’re
searching for

GEORGE
555-0123

j

▲

3

38

FIND

EDIT

▼

— OR —
Press FIND , then enter the first few letters of
the name you’re searching for and press
FIND again.
Press P or K to dial the displayed
number.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 39

Edit a Number/Name in Phone Book
Press

MEM

. The screen displays

▲

2

iii

FIND

▼

Press
or
to scroll through
memory in alphabetical order
— OR —
Enter the first letter of a name (then
or
if
necessary)
to
display
the
name
you’re
,
searching for

GEORGE
555-0123
▲

3

EDIT

▼

— OR —
Press FIND , then enter the first few letters of
the name you’re searching for and press
FIND again.
Press EDIT twice. The handset displays

GEORGE
555-0123
NAME

4
5

6

NUMBER

Press NAME or NUMBER , depending on which
you want to edit.
Press
to move the cursor to the
character or digit you want to edit, then enter
the corrections as needed. Press MORE or
BACK to toggle between DEL, SPACE or
PAUSE functions if necessary.
Press SAVE to save changes. The screen will
display the updated entry.
— OR —
Press O to exit without saving.

39

PHONE BOOK

1

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 40

Delete a Number/Name in Phone Book
1

Press

MEM

. The screen displays

PHONE BOOK

▲

2

iii

FIND

▼

Press
or
to scroll through
memory in alphabetical order
— OR —
Enter the first letter of a name (then
or
, if necessary) to display the name you’re
searching for

GEORGE
555-0123
▲

3

EDIT

▼

— OR —
Press FIND , then enter the first few letters of
the name you’re searching for and press
FIND again.
Press EDIT . The handset displays

GEORGE
555-0123
DEL

4

Press

DEL

EDIT

. The screen displays

GEORGE
555-0123
THIS

5

ALL

To delete only the displayed name and number,
press THIS
— OR —
To delete all records, press ALL . The screen
displays

ARE YOU
SURE?
NO

6

40

YES

To delete all records, press YES
NO .
without deleting, press

. To exit

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 41

CALLER ID OPERATION

JOHNSON THOMAS
908-555-0123
10:30P Oct12
The number of new calls displayed on each handset may not
¥ NOTE:
be the same. For example, if you answer a call on Handset 2, it will not
consider that call information as new, but the other handsets will.
If Caller ID information has been received you can see a summary of
the new calls on the idle screen.

HANDSET 1
5 NEW CALLS
REDIAL

MENU

MEM

If the Clock Mode is on, the screen will be

10:30 PM
5 NEW
CALLS
REDIAL

MENU

MEM

41

CALLER ID OPERATION

If you subscribe to Caller ID service with your local phone service provider,
this phone stores all incoming calls (up to 50 at the handset ) with valid
Caller ID information in the calls log. Name, number, time and date
information can all be stored, if they are sent with the call. Calls are
automatically stored in the order they are received, with call “1” stored as
the most recent call. The calls log number appears next to the date on the
screen display.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 42

Review Calls Log
1

OK . The screen
Press MENU , then press
displays the most recent call in the calls log.

CALLER ID OPERATION

JOHNSON THOMAS
908-555-0123
10:30P Oct12 #01
▲

2

Press
records.

or

CID

▼

to scroll through call

iii
Store Record in Phone Book
1

p

2
3

42

While the call information is displayed, press
CID , then use # to scroll through dialing
options, if you want to change the format.
For example:
555-1212
1-555-1212
908-555-1212
1-908-555-1212
— OR —
While the call information is displayed, press #
to scroll through dialing options if you want to
change the format, then press
CID .
For example:
555-1212
1-555-1212
908-555-1212
1-908-555-1212
Press SAVE .
The screen displays ENTRY HAS BEEN STORED!

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 43

Display Dial
While you are reviewing the calls log, you can dial a
number displayed on the screen. You can change the
format of the number using “Dialing Options” below.

Dialing Options

j i
j
j

j

1

While a call record is displayed, press CID ,
then select OPT# .
2 Use
or
to highlight the
number the way you want to dial it.
For example:
555-1212
1-555-1212
908-555-1212
1-908-555-1212
Press K, P or DIAL to dial the
highlighted number.
The number of dialing options (up to four) available for
each call displayed depends on the format of the
original call.

43

CALLER ID OPERATION

Press P or K to dial the displayed number.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 44

Remove Call Records
Removing a Specific Call Record

CALLER ID OPERATION

1
2

OK .
Press MENU , then press
Press
or
to scroll through call
records until the call you want to delete is
displayed.

JOHNSON THOMAS
908-555-0123
10:30P Oct25 #06
▲

iii
3

Press CID
displays

, then press

CID
DEL

▼

. The screen

JOHNSON THOMAS
908-555-0123
10:30P Oct25 #06
THIS

4

ALL

Press THIS . The call record is deleted and
you hear a confirmation tone.

Removing All Records
1
2

OK .The screen
Press MENU , then press
displays the most recent call record.
Press CID , then press DEL .

JOHNSON THOMAS
908-555-0123
10:30P Oct25 #01
THIS

3

Press

ALL

ALL

. The screen displays

ARE YOU
SURE?
NO

4

Press
NO

44

YES

YES

to delete all call records or press
to exit without deleting.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 45

Answering system operation at the base
Audible Indicators
This system gives you voice prompts for feature
operations and voice confirmations when you press a
button or complete an operation.

j

Press O to turn the system on or off. When
the system is turned on, you will hear “Machine on” and
the O light will be lit.When turning the system on
for the first time, it will use the default setting and
prerecorded outgoing announcements.

Set the Clock
1
2

n

p

3
4
5
6

Make sure the answering system is on.
Press t. The system announces the clock
setting, then announces “To change clock, press
t.”
Press t.
Press c until the system announces the
correct day, then press t.
Press c until the system announces the
correct hour, then press t.
Press c until the system announces the
correct minutes, then press t. The
system announces the current clock setting.

You can press and hold c to
¥ NOTE:
advance the minutes setting by tens.

45

CALLER ID OPERATION

Turn Answering System On/Off

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 46

About Mailboxes
This answering system has three voice mailboxes. Callers using a touch tone
phone can select the mailbox in which their messages will be recorded by
pressing 1, 2, or 3. All other messages will be recorded in Mailbox 1.

About Announcements

ANSWERING SYSTEM OPERATION

•

•

•
•

•

46

You can record up to two different announcements — one for normal
answering and one for when you’ve set the system to play the
announcement only.
Use normal answering when you want the system to record callers’
messages. Use Announce Only when you want to give information
to callers without accepting messages.
If you choose not to record an announcement, the system answers with
a pre-recorded announcement.
The normal answering pre-recorded announcement says: “Hello. Please
leave a message after the tone.” The Announce Only pre-recorded
announcement says: “We’re sorry, messages to this number cannot be
accepted.”
By setting Announce Only to on or off, you decide which announcement
your callers will hear when the system answers a call (the system comes
set for normal answering, with Announce Only turned off). See “Change
announce only” on page 49 to change your announcement selection.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 47

Record Your Announcement
If you have assigned different mailboxes to
¥ NOTE:
different people, be sure to tell callers in your

1

o

l
j

2

3
To

To

m

m

Press U until you hear “Change
announcement.”
Press r. After you hear “Now recording”
followed by a beep, speak toward the base to
record an announcement up to 90 seconds long.
Press any PLAY/STOP button to stop recording.
The system plays back your recorded message.
review your announcement at any time:
1 Press U until you hear “Change
announcement.”
2 Press any PLAY/STOP button.
delete your announcement:
Press D during announcement playback.
The system will use the pre-recorded
announcement until you record a new one.

m

47

ANSWERING SYSTEM OPERATION

announcement to press 1, 2, or 3 to leave a
message in the appropriate mailbox.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 48

ANSWERING SYSTEM OPERATION

Answering System Feature Setup

j

m

48

o

m

m

You can set up one feature at a time, or you can set up a
feature and then move on to set up another feature.
1 Make sure the answering system is on.
2 Press and release U until you hear the
system announce the feature you want to set.
Refer to the Feature Summary chart on page 49 for
a description of the features and your choices.
3 Press c to hear the feature’s settings.
4 Press U to move on to the next feature
or press a PLAY/STOP button to exit Feature
Setup.

2003.7.11

9:41 AM

FETURE SUMMARY
SYSTEM ANNOUNCES:

Page 49

Default settings indicated by *.

DESCRIPTION/DIRECTIONS:

“Change remote access code” Set the remote access code you
50 *
will use to access features and
functions of the answering system
from a touch tone phone. The code
can be changed to any two-digit
number from 40–99.
NOTE: You can press and hold
c to advance the remote access
code in increments of ten.

¥

“Change message alert”
Off *
On

When Message Alert is turned on,
the base beeps once every 10
seconds when new messages have
been received.

“Change announce only”
Off *
On

When you turn Announce Only on,
callers hear your announcement,
but cannot leave a message.

“Change call screening”
On *
Off

When you turn Call Screening off,
you will not hear incoming messages
as the caller leaves them.

“Change number of rings”
2
4*
6
Toll Saver

Choose how many times the phone
will ring before the system answers
a call. With Toll Saver active, the
system answers after two rings
when you have new messages and
after four rings when you have no
new messages.

¥ NOTE: Exit Feature Setup at any time by pressing a PLAY/STOP button.

49

ANSWERING SYSTEM OPERATION

91-5438-20-00_ATT3358_R0

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 50

Listen to, Save & Delete Messages

m

m

Before playing a message, the system announces the day
and time it was received. While the message plays, the
message window displays the number of the message.
After playing the last message in a mailbox, the system
announces “End of messages.” If the system has less than
five minutes of recording time left, it announces the
remaining time.
•

o

•

m

•
•

To repeat a message, press and release
.
To playback a message at half the normal speed,
press and hold
.
To skip a message, press and release
.
To playback a message at twice the normal
speed ,press and hold
.

m

ANSWERING SYSTEM OPERATION

m

The system automatically saves your messages until you
delete them, and can store approximately 15 minutes of
messages, memos, and announcements
(up to a maximum of 99 messages).

Play Messages
Press a PLAY/STOP button to play messages in a mailbox.
Press again to stop playback.

Delete Messages
•
•

Press D to delete the message that’s
playing.
To delete all messages in a mailbox, press
D, then the appropriate PLAY/STOP
button.

You cannot delete a message until it’s been
¥ NOTE:
reviewed; deleted messages cannot be recovered.

50

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 51

Adjust Playback Volume

l
j
3358

Call Screening/Intercept
1

2
3

k

Make sure the answering system and call
screening are on, and set the message playback
volume control above level 1 so you can hear the
caller’s message.
If you decide to take the call, press P on
the handset.
If you pick up an extension phone during the
announcement and the announcement does not
stop right away, press and release the telephone
switchhook at the extension.

51

ANSWERING SYSTEM OPERATION

Press VOLUME + or VOLUME - to adjust the base
speaker volume while playing back messages.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 52

You can record a memo up to four minutes long to store as an
incoming message.
1 Press and release
.
2 Press a PLAY/STOP button to select a mailbox
for the memo. After the beep, speak toward the
microphone. The message window displays the
length of your memo.
3 To stop recording, press the PLAY/STOP button
again.

j

ANSWERING SYSTEM OPERATION

Record a Memo

m

52

m

m

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 53

MESSAGE WINDOW DISPLAY
0

No messages in any mailbox

1 – 99

Total number of messages in all mailboxes, or
current message number during message
playback.

0 – 99 ↔ F

Memory is full, or total number of messages
is 99

Counting

99,

1 to 99

flashing

Duration of announcement or memo
recording (maximum announcement length is
90 seconds)
Length of recording is more than 99 seconds

1 – 8, steadily for
one second

Indicates volume level selected when
VOLUME + or VOLUME - is pressed

40 – 99

Current Remote Access Code (40–99) while
setting

A

Announce Only mode

On or OF, steadily for
one second

Displayed when any setting is changed
from on or off

CL ↔ normal display

Clock needs to be set

––

System is answering a call or is in remote
operation

– –, flashing

System is in programming mode or initializing

53

ANSWERING SYSTEM OPERATION

WINDOW DISPLAYS: WHEN:

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 54

ANSWERING SYSTEM OPERATION at touch tone phone

Connect with the Answering System

ANSWERING SYSTEM OPERATION

You can access many features of this system remotely from a touch
tone phone.
1 Dial your telephone number.
2 When the system answers, enter your Remote Access Code
(preset to 50). The system beeps once and then announces
the number of new messages.
3 Enter a remote command (see “Remote Access Commands” on
page 55).
4 Press * 0 to exit remote operation.

Voice Menu
The system has voice prompts to help you with remote operation.
Press * 5 to hear the menu while remotely connected to the answering
system.

54

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 55

FUNCTION:

COMMAND:

Play messages
in a mailbox

Press #, then enter the appropriate
mailbox number(1, 2, or 3). The system
plays new messages. If there are no new
messages, the system plays old messages.

Repeat a message

Press # 4 while message is playing; press #
4 twice back up another message.

Skip a message

Press # 6 while message is playing; each
press advances another message.

Stop

Press # 5.

Save messages

Hang up.

Delete message

Press # 9 while message is playing.

Review announcement

Press # 7; system plays announcement,
then beeps.

Record announcement

Press * 7; after beep, record
announcement, press # 5 to stop.
System plays back announcement.

Record memo

Press * 8; then mailbox number where
you want memo recorded; speak after beep;
press # 5 to exit.

End remote access call

Press * 0.

Turn system off

Press # 0; the system announces, “Machine
off.” Press # 0 again to turn
the system back on.

Turn system on

When system is off, it answers after 10 rings
and announces, “Please enter your remote
access code.” Enter your remote access
code.

If no key is pressed within 10 seconds of entering remote
¥ NOTE:
access code, the voice menu will be announced. After the voice menu
announcement, if no key is pressed within 20 seconds, the remote
access call will automatically end.

55

ANSWERING SYSTEM OPERATION

REMOTE ACCESS COMMANDS

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 56

BATTERIES
Battery Life
A fully charged battery provides an average talk time of about eight hours,
or standby time of five days.
Talk time and standby time may vary depending on operating
¥ NOTE:
conditions.

BATTERIES

Battery Indicator
Ten to fifteen minutes before the battery charge indictor gets too low
to operate the handset, an empty battery icon (
) will flash on the
screen, you’ll hear three short tones, and the screen will display LOW
BATTERY.
If you continue to use the handset without charging the battery or replacing
it (you can purchase a spare battery separately), the handset will turn off
automatically when there is no longer sufficient power.
Monitor the battery icon to make sure your battery is
¥ NOTE:
sufficiently charged.

Charge the Handset Battery Pack
•
•
•

After a low battery indicator, the handset battery needs to be charged.
Place the handset in the base so the CHARGING light goes on.
The battery pack is typically charged in eight hours.
If you repeatedly get a low battery indicator, even after eight hours of
charging, the battery should be replaced. Use only AT&T Battery 2401,
SKU# 91077.
CAUTION: Charge the battery provided with or identified for
use with this product only in accordance with the instructions and
limitations specified in the User’s Manual, Part 1.

56

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 57

Spare Battery
You can buy a spare handset battery (AT&T Battery 2401, SKU# 91077, sold
separately) and keep it charged in the base at all times.
In the event of a power failure, a fully charged battery in the spare battery
compartment will allow you to make and receive calls from the cordless
handset only for up to 2 1/2 hours.

RE

SPA

BATTERIES

The spare battery will fully charge in 24 hours.

ERY

BATT

57

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 58

Replace the Handset Battery Pack
1

BATTERIES

2

Install the handset battery.
Use only AT&T Battery 2401, SKU# 91077.
Charge the handset battery.
• Place the handset in the base.
• Charge the battery for at least 12 hours. After the first
charge, the battery will charge in eight hours.

a) Remove battery
compartment cover by
pressing on indentation
and sliding downward.

b) Align the contacts and place
the battery pack in the
battery compartment.

c) Replace cover by
sliding it on its
track up over
battery case until
it snaps firmly into
place.

58

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 59

IN CASE OF DIFFICULTY
If you have difficulty operating this phone, try the suggestions below.
For Customer Service, visit our website at www.telephones.att.com
or call 1-800-222-3111. Please retain your receipt as your proof
of purchase.

PHONE
SOLUTION

If the phone does not
work at all, check these
items first:

• Make sure the power cord is plugged
into the base and an electrical outlet
not controlled by a wall switch.
• Make sure the telephone line cord is
plugged firmly into the base unit and
the telephone jack.
• Make sure the battery pack is installed
correctly.
If the above suggestions do not solve the problem, try re-initializing the
handset and base (see “To re-initialize the handset and base” on page 61).

PROBLEM

SOLUTION

If you have no dial tone:

Check all the previous suggestions.
If you still do not hear a dial tone, disconnect
the phone and try another phone in the
same jack. If there is no dial tone on that
phone either, the problem is probably in your
wiring or local service.

PROBLEM

SOLUTION

If you hear two beeps
when you try to use
the handset:

• The handset and base are not
communicating properly. You might be
out of range. Move closer to the base
and try again.
• If moving closer to the base does not help,
follow the directions “To re-initialize the
handset and base” on page 60.
PH

59

IN CASE OF DIFFICULTY

PROBLEM

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 60

IN CASE OF DIFFICULTY

PHONE
PROBLEM

SOLUTION

To re-initialize the
handset and base:

•
•
•
•
•
•

PROBLEM

SOLUTION

If you hear noise or
interference when
using the phone:

• You may be out of range. Move closer to
the base.
• Household appliances plugged into the
same circuit as the base can sometimes
cause interference. Try moving the
appliance or the base to another outlet.
• The layout of your home or office may be
limiting the operating range. Try moving
the base to another location, preferably on
an upper floor.
• Using the handset near household
appliances (microwaves, computers,
televisions, stereos, etc.) can sometimes
cause interference. Move away from
appliances while using the handset.

PROBLEM

SOLUTION

If your handset displays ENTER BASE
ID or NO BASE SUBSCRIPTION

60

Disconnect the power to the base.
Remove spare battery pack (if installed).
Remove the handset battery pack.
Wait at least 15 seconds.
Insert the handset battery pack.
Connect the power to the base.

It is necessary to register the handset
to the base. Please follow instructions
under REGISTER AN ADDITIONAL
HANDSET on page 5 of this manual.

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 61

PROBLEM

SOLUTION

If the phone does not
ring when you receive
a call:

• Make sure the ringer is on.
• Make sure the telephone line cord is
connected firmly to the base and the
telephone jack.
• Make sure the AC adapter is plugged firmly
into an electrical outlet not controlled by a
wall switch.
• You might be too far from the base; move
closer.
• You might have too many extension phones
on your telephone line to allow all of them
to ring. Try unplugging some of them.

61

IN CASE OF DIFFICULTY

PHONE

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 62

IN CASE OF DIFFICULTY

CALLER ID
PROBLEM

SOLUTION

If the caller’s name or
phone number is not
displayed:

• Make sure you subscribe to Caller ID
service from your local telephone
company.
• Make sure the battery is charged.
• Caller ID service might not work when the
phone is connected to a Private Branch
Exchange (PBX).

PROBLEM

SOLUTION

If the caller’s name or
phone number is not
displayed during
Call Waiting:

• You should call your service provider to
confirm that you subscribe to combined
Caller ID with Call Waiting service.
• Caller ID information received during Call
Waiting is displayed only on the handset
that is in use.
• Make sure the battery is charged.

62

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 63

PROBLEM

SOLUTION

If messages are
incomplete:

• If a caller leaves a very long message,
part of it may be lost when the system
disconnects the call after four minutes.
• If the caller pauses for more than seven
seconds, the system stops recording and
disconnects the call.
• If the system’s memory becomes full during
a message, the system stops recording and
disconnects the call.

PROBLEM

SOLUTION

If you have difficulty
hearing messages:

Check the volume setting.

PROBLEM

SOLUTION

If callers are unable to
leave messages in
Mailbox 2 or 3:

Make sure caller is dialing from a touch
tone phone.

PROBLEM

SOLUTION

If the system does not
• Make sure that the answering system
answer after the correct is on.
number of rings:
• If Toll Saver is on, the number of rings
changes to two when you have new
messages.
• In some cases, the system may be affected
by the ringing system used by the local
telephone company.
• If the memory is full or the system is off,
the system answers after 10 rings.

63

IN CASE OF DIFFICULTY

ANSWERING SYSTEM

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 64

ANSWERING SYSTEM

IN CASE OF DIFFICULTY

PROBLEM
If CL appears in the

SOLUTION

message window:

You need to reset the clock.The answering
system clock is not set automatically with
incoming Caller ID information.

PROBLEM

SOLUTION

If the system does not
respond to commands
from a remote touch
tone phone:

• Make sure you are calling from a touch
tone phone. When you dial a number,
you should hear tones. If you hear clicks
instead, the phone is not a touch tone
telephone.
• The answering system may not detect the
Remote Access Code while your
announcement is playing. Try waiting until
the announcement is over before entering
the code.
• Make sure you enter your Remote Access
Code correctly.
• There may be noise or interference on
the phone line you are using. Press keys
firmly.

PROBLEM

SOLUTION

If your outgoing
announcement isn’t
clear:

• When you record your announcement,
make sure you speak in a normal tone of
voice, about nine inches from the base.
• Make sure there is no “background” noise
(TV, music, etc.) while you are recording.

64

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 65

DEFAULT SETTINGS
FUNCTION:

DEFAULT SETTING:

Handset Volume

2

Ringer Volume

3

Ringer Melody

1

Keypad Tone

ON

Remote Access Code

50

Clock Mode

ON

Message Alert

OFF

Announce Only

OFF

Number of Rings

4

Call Screening

ON

DEFAULT SETTINGS

DEFAULT SETTINGS

65

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 66

TECHNICAL SPECIFICATIONS

TECHNICAL SPECIFICATIONS
SPECIFICATIONS
TECHNICAL

TECHNICAL SPECIFICATIONS
RF Frequency Band
(Handset to base)

2400 MHz – 2483.5 MHz

RF Frequency Band
(Base to handset)

5725 MHz – 5850 MHz

Number of Channels

95

Channel Spacing

864 kHz

Handset Transmit Power +23 dBm
Base Transmit Power

+29 dBm

Sensitivity

–93 dBm

Modulation

GFSK

Operating Temperature 0°C – 50°C
Base Unit Voltage
(AC Voltage, 60Hz)

96 – 127 Vrms

Base Unit Voltage
(DC Adapter Output)

7 Vdc @ 1A

Handset Voltage
(2-Cell NiMH Battery)

2.0 – 3.0 Vdc, 1400mAh

66

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 67

A

D

ALL
40, 44
Announce Only 46, 49, 53, 65
announcements 46, 50

default settings 65
DEL
40
D 47, 50
Dial Tone 4, 59
dialing options 42,43
Display Screen Messages 28

B
Base 1, 21,26, 33, 34, 60, 66
Base lights 30
Base ringer 19, 20
Base Unit See Base
BASS BOOST 11
battery 4, 7, 29, 56–58, 66
Beeps 31, 49, 54, 55
Belt Clip 8

E
39, 40
Empty (
) 29, 56
English 18
ENTER NAME 36
ENTRY HAS BEEN STORED 36, 42
EDIT

C

F

Calls Log 2
CALL ON HOLD 27
Call Screening 49
Call Waiting 2
Caller ID 2, 41
c 45, 48
CID
43, 44
CL 3, 53, 64
C 36
CLOCK ENABLE 10
CLOCK MODE 10
conference call 35
CONTRAST 17

Feature Setup Menu 9
FIND 38
F 25
French 18
Full (
) 29

G
GLOBAL PAGE 32

H
Handset 1, 2, 8, 11, 21–23, 26, 29,
32–35, 56, 59, 60, 65, 66
Handset battery See battery
Handset Icons 29
Handset ringer 12–13
Headset 8, 11
Hold 27, 29, 35
HOLD 27, 34

67

INDEX

INDEX

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 68

I

N

Idle Screen 9
32
interference 60, 64

NATURAL BOOST 11
NEW CALLS 41
NiMH Battery pack 1
noise or interference 60, 64
NUMBER 39

K
KEYPAD TONE 16

O

INDEX

L
LANGUAGE 18
long tone 59
Low Batt Tone 14
low battery 29, 56
LOW BATTERY 56

M
MEM
36
memos 50
MENU 9
Message Alert 49
message window 50, 52
Message Window Display 53
messages 50
messages are incomplete 63
MICROPHONE MUTED 26
MID BOOST 11
mute 26
M 26
MUTE 26

68

O

21, 23, 24, 33–35
9
O 45
OK

P
P 21, 23, 24, 33, 43, 51
Power Cord 1, 3, 6, 59
Power Failure Backup 7

R
range limit 15
range tone 15
re-initialize 60
r 47, 52
redial 24
REDIAL 24
Remote Access Commands 55
RINGER #01 13
Ringer Melody 13,20, 65
RINGER MELODY 13
Ringer Volume 12, 19, 65
RINGER VOLUME 12

91-5438-20-00_ATT3358_R0

2003.7.11

9:41 AM

Page 69

S

V

SAVE 9, 36, 39, 42
SET TIME 9
sound quality settings 11
11
Spanish 18
Spare Battery 7, 52
Speaker 22, 52
K 21, 23–24, 33, 34, 43
Speakerphone 11, 23
standby time 56
subscriber services 25

Voice Mailboxes 46
voice prompts 45, 54
volume 12, 19, 22, 53, 65
VOLUME + 22, 51, 53
VOLUME - 22, 51, 53

X
XFER

34

INDEX

T
talk time 56
Technical Specifications 66
Telephone line cord 1, 3
THIS 40
Time 9, 10, 41, 50
t 45
Toll Saver 49
tone 14, 15, 22, 65
Tones 31, 56
touch tone 46, 49, 61
TREBLE BOOST 11

69



Source Exif Data:
File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.5
Linearized                      : No
Page Count                      : 77
XMP Toolkit                     : XMP toolkit 2.9.1-13, framework 1.6
About                           : uuid:d1c56e70-40c4-491f-bd70-7dd586410ec4
Producer                        : Acrobat Distiller 4.0 for Macintosh
Create Date                     : 2003:07:11 09:44:17Z
Modify Date                     : 2005:05:26 11:23:39-05:00
Metadata Date                   : 2005:05:26 11:23:39-05:00
Creator Tool                    : QuarkXPressþ: LaserWriter 8 CH-8.7.1
Document ID                     : uuid:500c28ff-f485-4c61-9e30-2875520c65a9
Format                          : application/pdf
Creator                         : Mac2
Title                           : 91-5438-20-00_ATT3358_R0
Author                          : Mac2
EXIF Metadata provided by EXIF.tools

Navigation menu