Cisco Unified IP Phone Administration Guide For CallManager 5.0 (SIP), 7905G/7912G Systems 7905G 5 0
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Cisco Unified IP Phone
Administration Guide for Cisco
Unified CallManager 5.0 (SIP)
Cisco Unified IP Phones 7905G/7912G
Corporate Headquarters
Cisco Systems, Inc.
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Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: OL-8131-01
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Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
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• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
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• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
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Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SIP), Cisco Unified IP Phones 7905G/7912G
Copyright © 2000-2006 Cisco Systems, Inc. All rights reserved.
C ON T E NT S
Preface xi
Overview xi
Audience xi
Objectives xii
Organization xii
Related Documentation xiii
Obtaining Documentation xiv
Cisco.com xiv
Product Documentation DVD xiv
Ordering Documentation xv
Documentation Feedback xv
Cisco Product Security Overview xvi
Reporting Security Problems in Cisco Products xvii
Obtaining Technical Assistance xviii
Cisco Technical Support & Documentation Website xviii
Submitting a Service Request xix
Definitions of Service Request Severity xix
Obtaining Additional Publications and Information xx
Document Conventions xxi
CHAPTER
1
An Overview of the Cisco Unified IP Phone 1-1
Understanding the Cisco Unified IP Phone 7905G and 7912G 1-2
What Networking Protocols Are Used? 1-5
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Contents
What Features are Supported on the Cisco Unified IP Phone 7905G and
7912G? 1-7
Feature Overview 1-8
Configuring Telephony Features 1-8
Configuring Network Features Using the Cisco Unified IP Phone 1-9
Providing Users with Feature Information 1-10
Understanding Security Features for Cisco Unified IP Phones 1-10
Understanding the Requirements for Installing and Configuring the
Cisco Unified IP Phone 7905G and 7912G 1-11
CHAPTER
2
Preparing to Install the Cisco Unified IP Phone on Your Network 2-1
Understanding Interactions with Other Cisco Unified Communications
Products 2-2
Understanding How the Cisco Unified IP Phone Interacts with Cisco
Unified CallManager 2-2
Understanding How the Cisco Unified IP Phone Interacts with the
Cisco Catalyst Family of Switches 2-3
Understanding the Phone Startup Process 2-4
Understanding Phone Configuration Files and Profile Files 2-8
Providing Power to the Cisco Unified IP Phone 2-9
Power Outage 2-10
Power Source Design 2-10
Redundancy Feature 2-11
Determining the MAC Address of a Cisco Unified IP Phone 2-12
Adding Phones to the Cisco Unified CallManager Database 2-12
Adding Phones with Auto-Registration 2-13
Adding Phones with Cisco Unified CallManager Administration 2-14
Adding Phones with BAT 2-15
Creating a SIP Profile 2-15
Using Cisco Unified IP Phones with Different Protocols 2-17
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Converting a New Phone from SCCP to SIP 2-18
Converting an In-Use Phone from SCCP to SIP 2-18
Converting an In-Use Phone from SIP to SCCP 2-19
Deploying a Phone in an SCCP and SIP Environment 2-19
CHAPTER
3
Setting Up the Cisco Unified IP Phone 3-1
Before You Begin 3-1
Network Requirements 3-2
Cisco Unified CallManager Configuration 3-2
Safety 3-3
Understanding the Cisco Unified IP Phone Components 3-5
Network and Access Ports 3-5
Handset 3-6
Speaker 3-6
Installing the Cisco Unified IP Phone 3-6
Mounting the Phone to the Wall 3-10
Verifying the Phone Startup Process 3-11
Configuring Startup Network Settings 3-11
CHAPTER
4
Configuring Settings on the Cisco Unified IP Phone 4-1
Accessing Network Configuration Settings through the Network Configuration
Menu on the Phone 4-2
Displaying the Network Configuration Menu 4-3
Unlocking and Locking Options on the Network Configuration Menu 4-3
Editing Settings in the Network Configuration Menu 4-5
Verifying Network Settings 4-6
Configuring IP Settings 4-7
Configuring the Encryption Key 4-7
Configuring Encryption Key Using LCD screen on the Phone 4-8
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Contents
Configuring Encryption Key Using Phone Configuration Web Page 4-9
Network Configuration Menu Parameter Descriptions 4-10
SIP Configuration Menu Parameter Descriptions 4-19
Viewing Network Settings through a Phone Configuration Web Page 4-22
CHAPTER
5
Configuring Telephony Features 5-1
CHAPTER
6
Viewing Model and Status Information on the Cisco Unified IP Phone 6-1
Viewing Model Information 6-2
Viewing Status Messages 6-2
CHAPTER
7
Troubleshooting the Cisco Unified IP Phone 8-1
Resolving Startup Problems 8-2
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Start
Up Process 8-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified CallManager 8-3
Registering the Phone with Cisco Unified CallManager 8-4
Checking Network Connectivity 8-4
Verifying TFTP Server Settings 8-4
Verifying IP Addressing and Routing 8-5
Verifying DNS Settings 8-5
Verifying Cisco Unified CallManager Settings 8-6
Cisco Unified CallManager and TFTP Services Are Not Running 8-6
Creating a New Configuration File 8-7
Cisco Unified IP Phone Resets Unexpectedly 8-8
Verifying Physical Connection 8-8
Identifying Intermittent Network Outages 8-8
Verifying DHCP Settings 8-9
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Checking Static IP Address Settings 8-9
Verifying Voice VLAN Configuration 8-9
Verifying that the Phones Have Not Been Intentionally Reset 8-9
Eliminating DNS or Other Connectivity Errors 8-10
General Troubleshooting Tips for the Cisco Unified IP Phone 8-11
Logging Information for Troubleshooting 8-12
Using the nptcap Tool 8-14
Resetting the Cisco Unified IP Phone 8-15
Erasing the Local Configuration 8-15
Where to Go for More Troubleshooting Information 8-17
Cleaning the Cisco Unified IP Phone 8-17
APPENDIX
A
Reference List of Parameters A-1
Accessing the Web Page for a Phone A-2
Device Information A-3
Network Configuration A-4
Network Statistics A-6
Device Logs A-7
Configuration Parameters A-8
Network Parameters A-8
SIP Parameters A-15
Call Preference Parameters A-22
Tone Parameters A-28
Audio Parameters A-32
APPENDIX
B
Providing Information to Users Via a Website B-1
How Users Obtain Support for the Cisco Unified IP Phone B-1
How Users Get Copies of Cisco Unified IP Phone Manuals B-2
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Contents
How Users Access Voice Messages B-3
APPENDIX
C
Supporting International Users C-1
APPENDIX
D
Technical Specifications D-1
Physical and Operating Environment Specifications D-1
Cable Specifications D-2
Network Port Pinouts D-2
APPENDIX
E
Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G E-1
INDEX
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Preface
Overview
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0
(SIP), Cisco Unified IP Phones 7905G and 7912G, provides the information you
need to understand, install, configure, and manage the Cisco Unified IP Phone
7905G and 7912G on your network. This guide is intended to be used to
administer phones running in a Cisco Unified CallManager Release 5.0 or higher
environment.
Audience
Network engineers, system administrators, or telecom engineers should review
this guide to learn the steps required to properly set up the Cisco Unified IP Phone
on the network.
The tasks described are considered to be administration-level tasks and are not
intended for end-users of the phones. Many of the tasks involve configuring
network settings and affect the phone’s ability to function in the network.
Because of the close interaction between the Cisco Unified IP Phone and
Cisco Unified CallManager, these tasks require familiarity with
Cisco Unified CallManager.
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Preface
Objectives
Objectives
This guide provides the required steps to get the Cisco Unified IP Phone up and
running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP
telephony network, this guide does not provide complete and detailed information
for procedures that you need to perform on the Cisco Unified CallManager
application or other network devices.
Organization
This guide is organized as follows:
Chapter
Description
Chapter 1, “An Overview of the Cisco Unified IP
Phone”
Provides a conceptual overview and description of
the Cisco Unified IP Phone
Chapter 2, “Preparing to Install the
Cisco Unified IP Phone on Your Network”
Describes how the IP Phone interacts with other
key IP telephony components, and provides an
overview of the tasks required prior to installation
Chapter 3, “Setting Up the
Cisco Unified IP Phone”
Describes how to properly and safely install and
configure the Cisco Unified IP Phone on your
network
Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone”
Describes how to configure network settings,
verify status, and make global changes to the
Cisco Unified IP Phone
Chapter 5, “Configuring Telephony Features”
Provides an overview of procedures for
configuring telephony features, setting up phone
services, and adding users to
Cisco Unified CallManager
Chapter 6, “Viewing Model and Status
Information on the Cisco Unified IP Phone”
Explains how to view model information, status
messages, network statistics, and firmware
information from the Cisco Unified IP Phone
Chapter 7, “Troubleshooting the Cisco Unified IP Provides tips for troubleshooting the
Phone”
Cisco Unified IP Phone
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Preface
Related Documentation
Chapter
Description
Appendix A, “Reference List of Parameters”
Describes configuration parameters for the
Cisco Unified IP Phone
Appendix B, “Providing Information to Users Via Provides suggestions for setting up a website for
a Website”
providing users with important information about
their Cisco Unified IP Phones
Appendix C, “Supporting International Users”
Provides information about locating translated
documents
Appendix D, “Technical Specifications”
Provides technical specifications of the
Cisco Unified IP Phone
Appendix E, “Feature Support by Protocol for
Cisco Unified IP Phone 7905G/7912G”
Provides information about feature support for the
Cisco Unified IP Phone 7905G and 7912G using
the SCCP or SIP protocol with
Cisco Unified CallManager Release 5.0(1).
Related Documentation
For more information about Cisco Unified IP Phones, refer to the following
publications, which are available at this location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
•
Cisco Unified IP Phone Guide 7905G/7912G for Cisco Unified CallManager
5.0 (SIP)
•
Regulatory Compliance and Safety Information for the Cisco Unified IP
Phone 7900 Series
•
Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone
For more information about Cisco Unified CallManager, refer to the following
publications, which are available at this location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/5_0/index.htm
•
Cisco Unified CallManager Administration Guide
•
Cisco Unified CallManager Features and Services Guide
•
Cisco Unified CallManager System Guide
•
Cisco Unified CallManager Serviceability Administration Guide
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Preface
Obtaining Documentation
•
Cisco Unified CallManager Serviceability System Guide
•
Cisco Unified IP Phones and Services Application Developers Guide
•
Cisco Unified CallManager Troubleshooting Guide
•
Cisco Unified CallManager Bulk Administration Guide
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product
Documentation DVD package, which may have shipped with your product. The
Product Documentation DVD is updated regularly and may be more current than
printed documentation.
The Product Documentation DVD is a comprehensive library of technical product
documentation on portable media. The DVD enables you to access multiple
versions of hardware and software installation, configuration, and command
guides for Cisco products and to view technical documentation in HTML. With
xiv
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Preface
Documentation Feedback
the DVD, you have access to the same documentation that is found on the Cisco
website without being connected to the Internet. Certain products also have .pdf
versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription.
Registered Cisco.com users (Cisco direct customers) can order a Product
Documentation DVD (product number DOC-DOCDVD=) from Cisco
Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco
documentation at the Product Documentation Store in the Cisco Marketplace at
this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m.
to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States
and Canada, or elsewhere by calling 011 408 519-5055. You can also order
documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at
1 408 519-5001 in the United States and Canada, or elsewhere at 011 408
519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by
completing the online feedback form that appears with the technical documents
on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
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Preface
Cisco Product Security Overview
You can submit comments by using the response card (if present) behind the front
cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and
local country laws governing import, export, transfer and use. Delivery of Cisco
cryptographic products does not imply third-party authority to import, export,
distribute or use encryption. Importers, exporters, distributors and users are
responsible for compliance with U.S. and local country laws. By using this
product you agree to comply with applicable laws and regulations. If you are
unable to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found
at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to:
export@cisco.com
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht
ml
From this site, you can perform these tasks:
•
Report security vulnerabilities in Cisco products.
•
Obtain assistance with security incidents that involve Cisco products.
•
Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at
this URL:
http://www.cisco.com/go/psirt
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Cisco Product Security Overview
If you prefer to see advisories and notices as they are updated in real time, you
can access a Product Security Incident Response Team Really Simple Syndication
(PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally
before we release them, and we strive to correct all vulnerabilities quickly. If you
think that you might have identified a vulnerability in a Cisco product, contact
PSIRT:
•
Emergencies — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack
or a condition for which a severe and urgent security vulnerability should be
reported. All other conditions are considered nonemergencies.
•
Nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
Tip
•
1 877 228-7302
•
1 408 525-6532
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to
encrypt any sensitive information that you send to Cisco. PSIRT can work from
encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use
in your correspondence with PSIRT is the one linked in the Contact Summary
section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht
ml
The link on this page has the current PGP key ID in use.
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Preface
Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical
assistance. The Cisco Technical Support & Documentation website on Cisco.com
features extensive online support resources. In addition, if you have a valid Cisco
service contract, Cisco Technical Assistance Center (TAC) engineers provide
telephone support. If you do not have a valid Cisco service contract, contact your
reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online
documents and tools for troubleshooting and resolving technical issues with Cisco
products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website
requires a Cisco.com user ID and password. If you have a valid service contract
but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
xviii
Use the Cisco Product Identification (CPI) tool to locate your product serial
number before submitting a web or phone request for service. You can access the
CPI tool from the Cisco Technical Support & Documentation website by clicking
the Tools & Resources link under Documentation & Tools. Choose Cisco
Product Identification Tool from the Alphabetical Index drop-down list, or click
the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree view; or for
certain products, by copying and pasting show command output. Search results
show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the
information before placing a service call.
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Obtaining Technical Assistance
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you
describe your situation, the TAC Service Request Tool provides recommended
solutions. If your issue is not resolved using the recommended resources, your
service request is assigned to a Cisco engineer. The TAC Service Request Tool is
located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the
Cisco TAC by telephone. (S1 or S2 service requests are those in which your
production network is down or severely degraded.) Cisco engineers are assigned
immediately to S1 and S2 service requests to help keep your business operations
running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has
established severity definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources around
the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or
significant aspects of your business operation are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit full-time
resources during normal business hours to resolve the situation.
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Preface
Obtaining Additional Publications and Information
Severity 3 (S3)—Operational performance of your network is impaired, but most
business operations remain functional. You and Cisco will commit resources
during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your
business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
•
Cisco Marketplace provides a variety of Cisco books, reference guides,
documentation, and logo merchandise. Visit Cisco Marketplace, the company
store, at this URL:
http://www.cisco.com/go/marketplace/
•
Cisco Press publishes a wide range of general networking, training and
certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press at this URL:
http://www.ciscopress.com
•
Packet magazine is the Cisco Systems technical user magazine for
maximizing Internet and networking investments. Each quarter, Packet
delivers coverage of the latest industry trends, technology breakthroughs, and
Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies,
certification and training information, and links to scores of in-depth online
resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•
xx
iQ Magazine is the quarterly publication from Cisco Systems designed to
help growing companies learn how they can use technology to increase
revenue, streamline their business, and expand services. The publication
identifies the challenges facing these companies and the technologies to help
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Preface
Document Conventions
solve them, using real-world case studies and business strategies to help
readers make sound technology investment decisions. You can access iQ
Magazine at this URL:
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
•
Internet Protocol Journal is a quarterly journal published by Cisco Systems
for engineering professionals involved in designing, developing, and
operating public and private internets and intranets. You can access the
Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•
Networking products offered by Cisco Systems, as well as customer support
services, can be obtained at this URL:
http://www.cisco.com/en/US/products/index.html
•
Networking Professionals Connection is an interactive website for
networking professionals to share questions, suggestions, and information
about networking products and technologies with Cisco experts and other
networking professionals. Join a discussion at this URL:
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•
World-class networking training is available from Cisco. You can view
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C H A P T E R
1
An Overview of the Cisco Unified IP
Phone
The Cisco Unified IP Phone provides voice communication over an Internet
Protocol (IP) network. It functions much like a traditional analog telephone,
allowing you to place and receive phone calls and to access features such as mute,
hold, transfer, and speed dial. In addition, because the phone is connected to your
data network, it offers enhanced IP telephony features, including access to
network information and customizeable features.
This manual describes the Cisco Unified IP Phone 7905G and 7912G. The Cisco
Unified IP Phone 7905G and 7912G include softkeys and an LCD screen. The
Cisco Unified IP Phone 7912G adds an internal Ethernet switch.
These phones encode G.711a, G.711u, G.729a, G.729ab, and decode all variants
of G.711 and G.729.
A Cisco Unified IP Phone must be configured and managed like other network
devices.
This chapter includes the following topics:
•
Understanding the Cisco Unified IP Phone 7905G and 7912G, page 1-2
•
What Networking Protocols Are Used?, page 1-5
•
What Features are Supported on the Cisco Unified IP Phone 7905G and
7912G?, page 1-7
•
Understanding Security Features for Cisco Unified IP Phones, page 1-10
•
Understanding the Requirements for Installing and Configuring the
Cisco Unified IP Phone 7905G and 7912G, page 1-11
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Chapter 1
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7905G and 7912G
Caution
Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a
Cisco Unified IP Phone might cause interference. For more information, refer to
the manufacturer’s documentation of the interfering device.
Understanding the Cisco Unified IP Phone 7905G and
7912G
The Cisco Unified IP Phone 7905G and 7912G are basic IP phones that address
the voice communication needs of employees who engage in low to medium
telephone use. The phones provide a pixel display and dynamic softkeys for easy
access to a core set of business features. They support a maximum of two calls
and one directory number, and inline power for receiving power through and
Ethernet connection. The Cisco Unified IP Phone 7912G includes an integrated
10/100 Ethernet switch for connecting a PC.
Note
The hardware updated version of the Cisco Unified IP Phone 7912G
(CP-7912G-A) offers IEEE 802.1Q VLAN-based switching of packets received
from the attached PC and from the network port (upstream switch). This allows
the phone to operate more efficiently in networks which may be subject to large
amounts of broadcast, multicast and/or unknown unicast traffic.
Figure 1-1 shows the main components of the Cisco Unified IP Phone 7905G and
7912G.
1-2
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An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7905G and 7912G
Figure 1-1
Cisco Unified IP Phone 7905G and 7912 Features
1
2
9
8
3
4
5
6
7
91031
10
1
LCD screen
2
Cisco Unified Indicates the Cisco Unified IP Phone series to which the
IP Phone series phone belongs.
type
3
Softkeys
Displays features such as the time, date, phone number,
caller ID, call status, and softkey tabs.
Enable you to engage any of the functions displayed on
the corresponding LCD screen tabs. Softkeys point to
feature options that are displayed along the bottom of the
LCD screen. Softkey functions change depending on the
status of the phone.
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An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7905G and 7912G
1-4
4
Navigation
button
Enables you to scroll through text and select features
displayed on the LCD screen. Also provides access to
speed dial numbers when there are no text or features to
scroll through.
5
Menu button
Displays a menu that provides access to a voice
messaging system, phone logs and directories, and
settings.
6
Hold button
Puts a current call on hold or takes a call off hold.
7
Keypad
Works exactly like the keypad on a traditional telephone.
8
Volume button
Increases or decreases volume for the handset and
speaker. Also controls the ringer volume (if on-hook).
9
Handset
Functions like a traditional handset. The light strip at the
top of the handset blinks when the phone rings and
remains lit to indicate a new voice message (depending
on your voice messaging system).
10
Footstand
Allows the phone to stand at a convenient angle on a desk
or table.
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An Overview of the Cisco Unified IP Phone
What Networking Protocols Are Used?
What Networking Protocols Are Used?
Cisco Unified IP Phones support several industry-standard and Cisco networking
protocols for voice communication. Table 1-1 provides an overview of the
networking protocols that the Cisco Unified IP Phone 7905G and 7912G support.
Table 1-1
Supported Networking Protocols on the Cisco Unified IP Phone
Networking Protocol
Purpose
Cisco Discovery
Protocol (CDP)
CDP is a device-discovery protocol
that runs on all Cisco-manufactured
equipment.
Dynamic Host
Configuration Protocol
(DHCP)
DHCP dynamically allocates and
assigns an IP address to network
devices.
The Cisco Unified IP Phone uses
CDP to communicate information
such as auxiliary VLAN ID, per-port
power management details, and
Using CDP, a device can advertise its
Quality of Service (QoS) configuration
existence to other devices and receive
information with the Cisco Catalyst
information about other devices in
switch.
the network.
DHCP enables you to connect an
IP phone into the network and have
the phone become operational
without you needing to manually
assign an IP address or configure
additional network parameters.
HyperText Transfer
Protocol (HTTP)
Usage Notes
DHCP is enabled by default. If
disabled, you must manually
configure the IP address, subnet
mask, gateway, and an TFTP server
on each phone locally.
Cisco recommends that you use
DHCP custom option 150. With this
method, you configure the TFTP
server IP address as the option value.
For additional supported DCHP
configurations, refer to Cisco
Unified CallManager System Guide.
The Cisco Unified IP Phones use
HTTP is the standard way of
transferring information and moving HTTP for the XML services and for
documents across the Internet and the troubleshooting purposes.
World Wide Web.
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Chapter 1
An Overview of the Cisco Unified IP Phone
What Networking Protocols Are Used?
Table 1-1
Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol
Purpose
Usage Notes
Internet Protocol (IP)
IP is a messaging protocol that
addresses and sends packets across
the network.
To communicate using IP, network
devices must have an assigned IP
address, subnet, and gateway.
IP addresses, subnets, and gateways
identifications are automatically
assigned if you are using the
Cisco Unified IP Phone with
Dynamic Host Configuration
Protocol (DHCP). If you are not
using DHCP, you must manually
assign these properties to each phone
locally.
Real-Time Transport
(RTP)
RTP is a standard for transporting
Cisco Unified IP Phones use the RTP
real-time data, such as interactive
protocol to send and receive
voice and video, over data networks. real-time voice traffic from other
phones and gateways.
Session Description
Protocol (SDP)
SDP is the portion of the SIP that
determines which parameters are
available during a connection
between two endpoints. Conferences
are established using only the SDP
capabilities that are supported by all
endpoints in the conference.
SDP capabilities, such as codec
types, DTMF detection and comfort
noise, are normally configured on a
global basis by the Cisco Unified
CallManager or the Media Gateway
in operation. Some SIP endpoints
may allow these parameters to be
configured on the endpoint itself.
Transmission Control
Protocol (TCP)
TCP is a a connection-oriented
transport protocol.
Cisco Unified IP Phones use TCP to
connect to
Cisco Unified CallManager.
Trivial File Transfer
Protocol (TFTP)
TFTP allows you to transfer files
over the network.
TFTP requires a TFTP server in your
network, which can be automatically
identified from the DHCP server. If
more than one TFTP server is
running in your network, you must
manually assign a TFTP server to
each phone locally.
On the Cisco Unified IP Phone,
TFTP enables you to obtain a
configuration file specific to the
phone type.
1-6
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Table 1-1
An Overview of the Cisco Unified IP Phone
What Features are Supported on the Cisco Unified IP Phone 7905G and 7912G?
Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol
Purpose
Usage Notes
Session Initiation
Protocol (SIP)
SIP is the Internet Engineering task
Force (IETF) standard for
multimedia conferencing over IP. SIP
is an ASCII-based, application-layer
control protocol that can be used to
establish, maintain, and terminate
calls between two or more endpoints.
The
Cisco Unified IP Phone 7905G/7912
G support UDP-based SIP signalling.
Like other VoIP protocols, SIP is
designed to address the functions of
signaling and session management
within a packet telephony network.
Signaling allows call information to
be carried across network
boundaries. Session management
provides the ability to control the
attributes of an end-to-end call.
User Datagram Protocol UDP is a connectionless messaging Cisco Unified IP Phones receive and
(UDP)
protocol for delivery of data packets. process UDP messages.
Related Topics
•
Understanding the Phone Startup Process, page 2-4
•
Understanding Interactions with Other Cisco Unified Communications
Products, page 2-2
•
Network Configuration Menu Parameter Descriptions, page 4-10
What Features are Supported on the Cisco Unified IP
Phone 7905G and 7912G?
The Cisco Unified IP Phone 7905G and 7912G function much like traditional
analog phones, allowing you to place and receive telephone calls. In addition to
traditional telephony features, the Cisco Unified IP Phones include features that
enable you to administer and monitor the phone as a network device.
This section includes the following topics:
•
Feature Overview, page 1-8
•
Configuring Telephony Features, page 1-8
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Chapter 1
What Features are Supported on the Cisco Unified IP Phone 7905G and 7912G?
An Overview of the Cisco Unified IP Phone
•
Configuring Network Features Using the Cisco Unified IP Phone, page 1-9
•
Providing Users with Feature Information, page 1-10
Feature Overview
Cisco Unified IP Phones provide traditional telephony functionality, such as call
forwarding and transferring, redialing, speed dialing, conference calling, and
voice messaging system access. Cisco Unified IP Phones also provide a variety of
other features. For an overview of the telephony features that the Cisco Unified IP
Phone 7905G and 7912G support, see Chapter 5, “Configuring Telephony
Features.”
Like other network devices, you must configure the Cisco Unified IP Phones to
prepare them to access Cisco Unified CallManager and the rest of the IP network.
Using DHCP, you have fewer settings to modify, but you can choose to assign a
static IP if your network requires it. For instructions on configuring the network
settings on the Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on
the Cisco Unified IP Phone.”
Because the Cisco Unified IP Phone is a network device, you can obtain detailed
status information about it. This information can assist you in troubleshooting
problems that users might encounter when using their IP phones. See Chapter 7,
“Troubleshooting the Cisco Unified IP Phone” for tips on using this information.
Related Topics
•
Configuring Settings on the Cisco Unified IP Phone, page 4-1
•
Configuring Telephony Features, page 5-1
•
Troubleshooting the Cisco Unified IP Phone, page 7-1
Configuring Telephony Features
You can modify additional settings on the Cisco Unified IP Phone from the
Cisco Unified CallManager Administration application. Use this web-based
application to set up phone registration criteria and calling search spaces, among
other tasks. For more information, see Chapter 5, “Configuring Telephony
Features.”
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What Features are Supported on the Cisco Unified IP Phone 7905G and 7912G?
In some places, this manual provides partial instructions for procedures that
involve Cisco Unified CallManager Administration. These instructions are
intended to point you to the appropriate page in the Cisco Unified CallManager
application and to provide some initial guidance.
For more information about the Cisco Unified CallManager Administration
application, refer to Cisco Unified CallManager documentation, including
Cisco Unified CallManager Administration Guide. You can also use the
context-sensitive help that is available within the application. Access
context-sensitive help by choosing Help > For this screen from the main menu
bar.
You can access the complete Cisco Unified CallManager documentation suite at
this location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Related Topic
•
Chapter 5, “Configuring Telephony Features”
Configuring Network Features Using the Cisco Unified IP Phone
You can locally configure features such as DHCP, TFTP, and IP settings on the
phone itself. You can also obtain statistics about a current call or firmware
versions on the phone.
For more information about configuring features and viewing statistics from the
phone, see Chapter 4, “Configuring Settings on the Cisco Unified IP Phone” and
see Chapter 6, “Viewing Model and Status Information on the Cisco
Unified IP Phone.”
Related Topics
•
Configuring Settings on the Cisco Unified IP Phone, page 4-1
•
Troubleshooting the Cisco Unified IP Phone, page 7-1
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Chapter 1
An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Providing Users with Feature Information
If you are a system administrator, you are likely the primary source of information
for Cisco Unified IP Phone users in your network or company. To ensure that you
distribute the most current feature and procedural information, familiarize
yourself with Cisco Unified IP Phone documentation. Make sure to visit the
Cisco Unified IP Phone web site:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
From this site, you can view and order various user guides, including wallet cards.
For complete ordering information, see the “Obtaining Documentation” section
on page xiv.
In addition to providing documentation, it is important to inform users of
available Cisco Unified IP Phone features—including features specific to your
company or network—and of how to access and customize those features, if
appropriate.
For a summary of some of the key information that phone users need their system
administrators to provide, see Appendix B, “Providing Information to Users Via
a Website.”
Related Topic
•
Providing Information to Users Via a Website, page B-1
Understanding Security Features for Cisco Unified IP
Phones
The Cisco Unified IP Phone 7905G/7912G provides the following security:
1-10
•
Image authentication—Signed binary files (with the extension .sbn) prevent
tampering with the firmware image before it is loaded on a phone. Tampering
with the image causes a phone to fail the authentication process and reject the
new image.
•
Encrypted configuration files—This ensures the privacy of phone configuration
files. For more information, see the “Configuring the Encryption Key” section on
page 4-7.
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Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7905G and 7912G
Note
For more information about these features and about Cisco Unified CallManager
and Cisco Unified IP Phone security, refer to Cisco Unified CallManager Security
Guide.
Understanding the Requirements for Installing and
Configuring the Cisco Unified IP Phone 7905G and
7912G
To install and configure the Cisco Unified IP Phone 7905G and 7912G, you must
configure some network settings, set up Cisco Unified CallManager, and make
changes locally on the phone.
See Table 1-2 for an overview of required procedures. For detailed information
about these procedures, refer to the sources shown.
Note
You can specify additional configuration settings using profile files stored on the
TFTP server. For more information, see Appendix A, “Reference List of
Parameters.”
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Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7905G and 7912G
Table 1-2
Overview of Configuration Procedures for the Cisco Unified IP Phone
Required Task
Purpose
For More Information
1. Gather the following
information about the phone for
use in Cisco Unified CallManager
Administration:
You will refer to this information
when using the
Cisco Unified CallManager
Administration Phone
Configuration web page to
configure a phone.
See the “Adding Phones to
the Cisco Unified
CallManager Database”
section on page 2-12.
– Information requested in
the Device Information
fields, if applicable, such
as the device pool and
calling search space.
– The
Cisco Unified CallManag
er user to associate with
the phone.
The Device Information fields on
this page will auto-populate if
information is relevant and
available. Edit fields if you want to
override system settings on a
per-device basis.
See the Chapter 5,
“Configuring Telephony
Features”.
Refer to
Cisco Unified CallManager
System Guide.
Refer to
Cisco Unified CallManager
Administration Guide.
– The number of lines and
associated directory
numbers to assign to the
phone.
– Features to be added and
configured for the phone.
2. Configure routers, gateways,
and switches to handle voice
communication.
1-12
Establishes the infrastructure for
the IP telephony network.
See the “Understanding
How the Cisco Unified IP
Phone Interacts with the
Cisco Catalyst Family of
Switches” section on
page 2-3 and the
documentation included
with these devices.
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Table 1-2
An Overview of the Cisco Unified IP Phone
Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7905G and 7912G
Overview of Configuration Procedures for the Cisco Unified IP Phone (continued)
Required Task
Purpose
3. Decide how you want to add
phones to the
Cisco Unified CallManager
database:
How you add the phones to
Cisco Unified CallManager
determines how the directory
number is assigned and whether
you need to obtain a MAC address
first, among other things.
– With auto-registration
For More Information
•
See the “Adding Phones
to the Cisco Unified
CallManager Database”
section on page 2-12.
•
Refer to Cisco Unified
CallManager
Administration Guide.
•
Refer to Cisco
Unified CallManager
Bulk Administration
Guide.
– With Cisco Unified
CallManager
Administration only
– With the
Bulk Administration Tool
(BAT) only
– With BAT and the Tool for
Auto-Registered Phones
Support (TAPS)
4. Obtain the MAC address from
the IP phone.
Not necessary if you plan to add
phones to the Cisco
Unified CallManager database
using auto-registration only or in
conjunction with the Tool for
Auto-Registered Phones Support
(TAPS).
5. Choose to power through the
Cisco AC adapter or
Cisco Catalyst switch.
Determines whether the phone
receives power from an external
power source over a power cord or
from the in-line power source over
the Ethernet cable.
6. Install the phone in the network. Adds the phone to the network.
See the “Determining the
MAC Address of a Cisco
Unified IP Phone” section
on page 2-12.
•
See the “Providing
Power to the Cisco
Unified IP Phone”
section on page 2-9.
•
Refer to the
documentation included
with the Cisco Catalyst
switch.
See Chapter 3, “Setting Up
the
Cisco Unified IP Phone.”
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Chapter 1 An Overview of the Cisco Unified IP Phone
Understanding the Requirements for Installing and Configuring the Cisco Unified IP Phone 7905G and 7912G
Table 1-2
Overview of Configuration Procedures for the Cisco Unified IP Phone (continued)
Required Task
Purpose
7. Configure network settings on
the Cisco Unified IP Phone.
Sets IP settings (if not using DHCP
in the network) and assigns a TFTP
server.
8. Configure the phone features
such as call waiting, call forward,
call park, and call pickup.
9. Add users to
Cisco Unified CallManager.
Provides enhanced telephony
functionality.
Associates a user with a phone.
Ensures that users have adequate
10. Provide information to end
users about how to use their phones information to successfully use
and how to configure their phone their Cisco Unified IP Phones.
options.
1-14
For More Information
•
See the “Configuring IP
Settings” section on
page 4-7.
•
See the “Network
Configuration Menu
Parameter
Descriptions” section
on page 4-10.
•
See Chapter 5,
“Configuring
Telephony Features.”
•
Refer to Cisco Unified
CallManager
Administration Guide.
Refer to Cisco
Unified CallManager
Administration Guide.
See the Appendix B,
“Providing Information to
Users Via a Website.”
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C H A P T E R
2
Preparing to Install the
Cisco Unified IP Phone on Your
Network
Cisco Unified IP Phones enable you to communicate using voice over a data
network. To provide this capability, the Cisco Unified IP Phones depend upon and
interact with several other key Cisco Unified Communications Products,
including Cisco Unified CallManager.
This chapter provides you with an important overview of the interaction between
the Cisco Unified IP Phone 7905G and 7912G and other key components of the
Voice over IP (VoIP) network.
This chapter includes the following topics:
•
Understanding Interactions with Other Cisco Unified Communications
Products, page 2-2
•
Understanding the Phone Startup Process, page 2-4
•
Understanding Phone Configuration Files and Profile Files, page 2-8
•
Providing Power to the Cisco Unified IP Phone, page 2-9
•
Determining the MAC Address of a Cisco Unified IP Phone, page 2-12
•
Adding Phones to the Cisco Unified CallManager Database, page 2-12
•
Creating a SIP Profile, page 2-15
•
Using Cisco Unified IP Phones with Different Protocols, page 2-17
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified Communications Products
Understanding Interactions with Other Cisco Unified
Communications Products
To function in the IP telephony network, the Cisco Unified IP Phone must be
connected to a networking device, such as a Cisco Catalyst switch. You must also
register the Cisco Unified IP Phone with a Cisco Unified CallManager system
before sending and receiving calls.
This section covers the following topics:
•
Understanding How the Cisco Unified IP Phone Interacts with Cisco
Unified CallManager, page 2-2
•
Understanding How the Cisco Unified IP Phone Interacts with the
Cisco Catalyst Family of Switches, page 2-3
Understanding How the Cisco Unified IP Phone Interacts with
Cisco Unified CallManager
Cisco Unified CallManager is an open and industry-standard call processing
system. Cisco Unified CallManager software runs on a Windows 2000 or Linux
server and sets up and tears down calls between phones, integrating traditional
PBX functionality with the corporate IP network. Cisco Unified CallManager
manages the components of the IP telephony system—the phones, access
gateways, and the resources necessary for such features as call conferencing and
route planning.
For information about configuring Cisco Unified CallManager to work with the
IP devices described in this chapter, refer to Cisco Unified CallManager
Administration Guide and Cisco Unified CallManager System Guide.
Related Topic
•
2-2
Chapter 5, “Configuring Telephony Features,”
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Understanding Interactions with Other Cisco Unified Communications Products
Understanding How the Cisco Unified IP Phone Interacts with the
Cisco Catalyst Family of Switches
The Cisco Unified IP Phone 7912G has an internal Ethernet switch, enabling it to
switch incoming traffic to the phone, to the access port, or to the network port.
The Cisco Unified IP Phone 7905G do not include an internal Ethernet switch or
an access port.
If a computer is connected to the access port, the computer and the phone share
the same physical link to the switch and share the same port on the switch. This
shared physical link has the following implications for the VLAN configuration
on the network:
•
The current VLANs may be configured on an IP subnet basis. However,
additional IP addresses may not be available to assign the phone to the same
subnet as other devices connected to the same port.
•
Data traffic present on the VLAN supporting phones may reduce the quality
of Voice-over-IP traffic.
You can resolve these issues by isolating the voice traffic onto a separate VLAN
on each of the ports connected to a phone. The switch port configured for
connecting a phone would have separate VLANs configured for carrying:
•
Voice traffic to and from the IP phone (auxiliary VLAN)
•
Data traffic to and from the PC connected to the switch through the access
port of the IP phone (native VLAN)
Isolating the phones on a separate, auxiliary VLAN increases the quality of the
voice traffic and allows a large number of phones to be added to an existing
network where there are not enough IP addresses.
For more information, refer to the documentation included with the
Cisco Catalyst switch.
Related Topics
•
Network and Access Ports, page 3-5
•
Understanding the Phone Startup Process, page 2-4
•
Network Configuration Menu Parameter Descriptions, page 4-10
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Chapter 2
Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding the Phone Startup Process
Understanding the Phone Startup Process
When connecting to the VoIP network, the Cisco Unified IP Phone goes through
a standard startup process composed of the steps described in Table 2-1.
Depending on your specific network configuration, not all of these steps may
occur on your Cisco Unified IP Phone.
Table 2-1
Cisco Unified IP Phone Startup Process
Step
Configuration
1. Obtaining Power
from the Switch
You can connect the Cisco Unified IP Phone to a
Cisco Catalyst switch with one of the modules that
provides power to the phone (WS-X6348-RJ45V).
See the “Providing Power to the Cisco Unified IP
Phone” section on page 2-9 for details.
If you use this optional configuration, the phone
receives phantom power and powers up when you
connect the Cisco Unified IP Phone to the switch.
The phone then sends Cisco Discovery Protocol
(CDP) notifications to the switch indicating that it
is ready to receive CDP packets and indicating the
power requirement for the phone. The switch
allocates power and sends it over the network
cable.
2. Loading the Stored
Phone Image
2-4
The Cisco Unified IP Phone has non-volatile Flash
memory in which it stores firmware images and
user-defined preferences. At startup, the phone
runs a bootstrap loader that loads a phone image
stored in Flash memory. Using this image, the
phone initializes its software and hardware.
Related Topics
•
Understanding the
Phone Startup
Process, page 2-4
•
Providing Power to
the Cisco Unified
IP Phone, page 2-9
•
Resolving Startup
Problems, page 7-2
•
Understanding the
Phone Startup
Process, page 2-4
•
Resolving Startup
Problems, page 7-2
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Understanding the Phone Startup Process
Table 2-1
Cisco Unified IP Phone Startup Process (continued)
Step
Configuration
3. Configuring VLAN
If the Cisco Unified IP Phone is connected to a
Cisco Catalyst switch, the switch next informs the
phone of the voice VLAN defined on the switch.
The phone needs to know its VLAN membership
before it can proceed with the Dynamic Host
Configuration Protocol (DHCP) request for an IP
address.
4. Obtaining an IP
Address
If the Cisco Unified IP Phone is using DHCP to
obtain an IP address, the phone queries the DHCP
server to obtain one. If you are not using DHCP in
your network, you must assign a static IP address
to each phone locally.
Related Topics
•
“Understanding the
Phone Startup
Process” section on
page 2-4
•
“Network
Configuration
Menu Parameter
Descriptions”
section on
page 4-10
•
“Resolving Startup
Problems” section
on page 7-2
•
“Understanding the
Phone Startup
Process” section on
page 2-4
•
“Network
Configuration
Menu Parameter
Descriptions”
section on
page 4-10
•
“Configuring IP
Settings” section on
page 4-7
•
“Resolving Startup
Problems” section
on page 7-2
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Chapter 2
Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding the Phone Startup Process
Table 2-1
Cisco Unified IP Phone Startup Process (continued)
Step
Configuration
5. Accessing a TFTP
Server
In addition to assigning an IP address, the DHCP
server directs the Cisco Unified IP Phone to a
TFTP Server. If the phone has a statically defined
IP address, you must configure the TFTP server
locally on the phone; the phone then contacts the
TFTP server directly.
2-6
Related Topics
•
“Understanding the
Phone Startup
Process” section on
page 2-4
•
“Network
Configuration
Menu Parameter
Descriptions”
section on
page 4-10
•
“Resolving Startup
Problems” section
on page 7-2
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Understanding the Phone Startup Process
Table 2-1
Cisco Unified IP Phone Startup Process (continued)
Step
Configuration
6. Requesting the
Configuration File and
the Profile File
The TFTP server has configuration files and
profile files. A configuration file includes
parameters for connecting to
Cisco Unified CallManager and information about
which image load a phone should be running. A
profile file contains various parameters and values
for phone and network settings.
•
“Understanding
Phone
Configuration Files
and Profile Files”
section on page 2-8
•
“Resolving Startup
Problems” section
on page 7-2
The configuration file defines how the
Cisco Unified IP Phone communicates with
Cisco Unified CallManager. After obtaining the
file from the TFTP server, the phone attempts to
make a TCP connection to the highest priority
Cisco Unified CallManager on the list.
•
“Understanding the
Phone Startup
Process” section on
page 2-4
•
“Resolving Startup
Problems” section
on page 7-2
7. Contacting
Cisco Unified CallMan
ager
If the phone was manually added to the database,
Cisco Unified CallManager identifies the phone.
If the phone was not manually added to the
database and auto-registration is enabled in
Cisco Unified CallManager, the phone attempts to
auto-register itself in the
Cisco Unified CallManager database.
Related Topics
Cisco Unified CallManager informs devices,
using the following configuration file formats, of
their load ID. Note that mac is the hexadecimal
representation of the MAC address of the phone:
•
For
Cisco Unified IP Phone 7905G—ld or
ld.x
•
For
Cisco Unified IP Phone 7912G—gk or
gk.x
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Chapter 2
Understanding Phone Configuration Files and Profile Files
Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Phone Configuration Files and Profile
Files
Configuration files for a phone are stored on the TFTP server and define
parameters for connecting to Cisco Unified CallManager. In general, any time
you make a change in Cisco Unified CallManager that requires the phone to be
reset, a change is made to the phone’s configuration file automatically.
Configuration files also contain information about which image load the phone
should be running. If this image load differs from the one currently loaded on a
phone, the phone contacts the TFTP server to request the new image file.
The phone first requests the following configuration file, where mac is the
hexadecimal representation of the MAC address of the phone:
•
For Cisco Unified IP Phone 7905G—ld or ld.x
•
For Cisco Unified IP Phone 7912G—gk or gk.x
If the phone cannot find a file of this naming convention, the phone then looks for
the following file:
•
For Cisco Unified IP Phone 7905G—lddefault.cfg or lddefault.cfg.x
•
For Cisco Unified IP Phone 7912G—gkdefault.cfg or gkdefault.cfg.x
After the phone finds one of the profile files, or if it cannot find a profile file, it
continues with its startup process.
Note
For information on using your phone in a secure Cisco Unified CallManager
environment, see the “Configuring the Encryption Key” section on page 4-7.
Related Topics
2-8
•
Understanding the Phone Startup Process, page 2-4
•
Resolving Startup Problems, page 7-2
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Providing Power to the Cisco Unified IP Phone
Providing Power to the Cisco Unified IP Phone
You can power a Cisco Unified IP Phone by the following sources:
•
External power—optional Cisco AC adapter and power cord for connecting
to a standard wall receptacle.
•
Inline power—inline power provider to the Cisco Unified IP Phone when
connected to a Cisco Catalyst switch capable of providing inline power.
Note
•
Only the network port supports inline power from the Cisco Catalyst
switches.
WS-X6348-RJ45V 10/100 switching module—Inline power provider to the
Cisco Unified IP Phone when connected to a Catalyst 6000 family
10/100BaseTX switching module.
This module sends power on pins 1 & 2 and 3 & 6, which are also used to
transmit Ethernet signals. Before the switch sends power, it tests for the
presence of a Cisco Unified IP Phone, avoiding damage to other Ethernet
devices.
Note
•
Only the network port supports inline power from the Cisco Catalyst
switches.
WS-PWR-PANEL—power patch panel that allows the Cisco Unified IP
Phone to be connected to existing Catalyst 4000, 5000, and 6000 family
10/100BaseTX switching modules.
This module sends power on pins 4, 5, 7, & 8, which are not used for Ethernet
signaling. The power patch panel also attempts to verify that the attached
device is a Cisco Unified IP Phone before providing power.
Related Topics
•
Understanding Interactions with Other Cisco Unified Communications
Products, page 2-2
•
Power Outage, page 2-10
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Chapter 2
Preparing to Install the Cisco Unified IP Phone on Your Network
Providing Power to the Cisco Unified IP Phone
•
Power Source Design, page 2-10
•
Redundancy Feature, page 2-11
•
Installing the Cisco Unified IP Phone, page 3-6
Power Outage
Your accessibility to emergency service through the phone is dependent on the
phone being powered. If there is an interruption in the power supply, Service and
Emergency Calling Service dialing will not function until power is restored. In the
case of a power failure or disruption, you may need to reset or reconfigure
equipment before using the Service or Emergency Calling Service dialing.
Power Source Design
The phone and switch automatically determine which power source the phone
uses. If the power has to be switched to a different source, the phone user will
experience different results based on which power source is being used by the
phone.
Use the following information to choose a power source for the phone:
2-10
•
If you plug a phone into the optional power supply before plugging it into the
network, the phone is powered by the power supply.
•
If you then unplug the phone from the power supply, the phone resets. If the
switch port is configured for 10/100 Mbps, the switch recognizes the loss of
power and brings the phone back up.
•
If the switch port is configured for 10 Mbps only, then you must unplug the
network connection and plug it back into the phone for the switch to
recognize the phone’s loss of power.
•
If, however, you plugged the network connection into the phone before you
plugged in the power cord, the phone receives power through the switch, and
unplugging the power cord will not bring down the phone. If the switch
reboots, the phone will then be powered by the power cord.
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Preparing to Install the Cisco Unified IP Phone on Your Network
Providing Power to the Cisco Unified IP Phone
Related Topics
•
Understanding Interactions with Other Cisco Unified Communications
Products, page 2-2
•
Providing Power to the Cisco Unified IP Phone, page 2-9
•
Installing the Cisco Unified IP Phone, page 3-6
Redundancy Feature
For redundancy, you can use the Cisco AC adapter even if you are using inline
power from the Cisco Catalyst switches. The Cisco Unified IP Phone can share
the power load being used from the inline power and external power source. If
either the inline power or the external power goes down, the phone can switch
entirely to the other power source.
To use this redundancy feature, follow these steps:
Procedure
Step 1
Set the inline power mode to auto on the Cisco Catalyst switch.
Step 2
Connect the unpowered Cisco Unified IP Phone to the network.
Step 3
Connect the external power supply to the phone after the phone powers up.
Related Topics
•
Understanding Interactions with Other Cisco Unified Communications
Products, page 2-2
•
Providing Power to the Cisco Unified IP Phone, page 2-9
•
Installing the Cisco Unified IP Phone, page 3-6
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Chapter 2
Determining the MAC Address of a Cisco Unified IP Phone
Preparing to Install the Cisco Unified IP Phone on Your Network
Determining the MAC Address of a Cisco Unified IP
Phone
There are several procedures that require you to determine and enter the MAC
address of a Cisco Unified IP Phone. These procedures include adding phones the
the Cisco Unified CallManager database using Cisco Unified CallManager
Administration or using BAT.
Table 2-2 describes the methods that you can use to determine the MAC address
of a phone.
Table 2-2
Determining the MAC Address of a Phone
Cisco Unified
IP Phone
Method
Reference
7905G and
7912G
See Chapter 4, “Configuring
Choose Menu > Settings >
Network Configuration and Settings on the Cisco
look at the MAC Address field Unified IP Phone.”
7905G and
7912G
Display the Phone
Configuration Web Page and
look for the MAC address;
enter:
http://PHONE_IPAddress>
See Appendix A, “Reference
List of Parameters.”
Adding Phones to the Cisco Unified CallManager
Database
Before installing the Cisco Unified IP phone, you must choose a method for
adding phones to the Cisco Unified CallManager database. The following
sections describe these methods:
2-12
•
Adding Phones with Auto-Registration, page 2-13
•
Adding Phones with Cisco Unified CallManager Administration, page 2-14
•
Adding Phones with BAT, page 2-15
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Adding Phones to the Cisco Unified CallManager Database
Table 2-3 provides an overview of these methods for adding phones to the
Cisco Unified CallManager database.
Table 2-3
Methods for Adding Phones to the Cisco Unified CallManager
Database
Method
Requires MAC
Address?
Auto-registration
No
Results in automatic
assignment of directory
numbers
Auto-registration with TAPS
No
Requires auto-registration and
the Bulk Administration Tool
(BAT); updates information in
the Cisco Unified IP Phone
and in
Cisco Unified CallManager
Administration
Using the Cisco Unified
CallManager Administration
only
Yes
Requires phones to be added
individually
Using BAT
Yes
Allows for simultaneous
registration of multiple phones
Notes
Adding Phones with Auto-Registration
You can add phones with auto-registration without first gathering MAC addresses
from the phones.
When auto-registration is enabled, Cisco Unified CallManager begins the
automatic startup process to obtain a directory number. During auto-registration,
Cisco Unified CallManager automatically assigns the next available sequential
directory number to the phone.
When you use this method, Cisco Unified CallManager automatically assigns
directory numbers to new phones as they register with Cisco Unified
CallManager.
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Chapter 2
Adding Phones to the Cisco Unified CallManager Database
Preparing to Install the Cisco Unified IP Phone on Your Network
You can use auto-registration to quickly enter phones into the
Cisco Unified CallManager database. You can then modify any settings, such as
the directory numbers, from Cisco Unified CallManager. Additionally, you can
move auto-registered phones to new locations and assign them to different device
pools without affecting their directory numbers.
Auto-registration is enabled by default if Cisco Unified CallManager is operating
in non-secured mode.
For information about enabling and configuring auto-registration, refer to Cisco
Unified CallManager Administration Guide.
Related Topics
•
Adding Phones with Cisco Unified CallManager Administration, page 2-14
•
Adding Phones with BAT, page 2-15
Adding Phones with Cisco Unified CallManager Administration
You can add phones individually to the Cisco Unified CallManager database
using Cisco Unified CallManager Administration web pages. To do so, you first
need to obtain the MAC address for each phone. See the “Determining the MAC
Address of a Cisco Unified IP Phone” section on page 2-12 for instructions.
After you have collected MAC addresses, choose Device > Phone > Add New in
Cisco Unified CallManager Administration to begin.
For additional instructions and conceptual information about Cisco Unified
CallManager, refer to Cisco Unified CallManager Administration Guide and to
Cisco Unified CallManager System Guide.
Related Topics
2-14
•
Determining the MAC Address of a Cisco Unified IP Phone, page 2-12
•
Adding Phones with Auto-Registration, page 2-13
•
Adding Phones with BAT, page 2-15
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Preparing to Install the Cisco Unified IP Phone on Your Network
Creating a SIP Profile
Adding Phones with BAT
The Cisco Unified Bulk Administration Tool (BAT) is a plug-in application for
Cisco Unified CallManager that enables you to perform batch operations,
including registration, on multiple phones.
To add phones using BAT only (not in conjunction with TAPS), you first need to
obtain the appropriate MAC address for each phone. See the “Determining the
MAC Address of a Cisco Unified IP Phone” section on page 2-12 for instructions.
For detailed instructions about using BAT, refer to Cisco Unified CallManager
Administration Guide and to Cisco Unified CallManager Bulk Administration
Guide.
Related Topics
•
Determining the MAC Address of a Cisco Unified IP Phone, page 2-12
•
Adding Phones with Auto-Registration, page 2-13
•
Adding Phones with Cisco Unified CallManager Administration, page 2-14
•
Adding Phones with Cisco Unified CallManager Administration, page 2-14
Creating a SIP Profile
Each SIP IP phone on the network must be associated with a SIP profile. To create
a SIP profile, navigate from Cisco Unified CallManager Administration to Device
> Device Settings > SIP Profile. Most fields on the SIP Profile Configuration
screen contain default values that you can use. However, some fields require
configuration.
For complete information about SIP profiles and the SIP Profile Configuration
screen, refer to the Cisco Unified CallManager Administration Guide.
To create a unique SIP profile for a phone on your network, follow these steps:
Procedure
Step 1
Click Copy to the right of the screen containing an existing SIP Profile.
Step 2
Make changes in the applicable fields that are specific to your new SIP profile.
Step 3
Name the unique SIP profile with a descriptive name.
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Creating a SIP Profile
Step 4
Note
2-16
Click Save.
You must assign a SIP profile to each phone after you have configured and named
your SIP profiles.
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Using Cisco Unified IP Phones with Different Protocols
To select the applicable device profile, follow these steps:
Procedure
Step 1
From Cisco Unified CallManager Administration, navigate to Device > Phone.
Step 2
Click on the name of the phone you are configuring to bring up the Phone
Configuration screen.
Step 3
In the Protocol Specific Information portion of the screen, use the arrow keys in
the SIP Profile field to select the profile name you want.
Step 4
Click Save.
Using Cisco Unified IP Phones with Different
Protocols
The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control
Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is
using one protocol for use with the other protocol.
This section includes these topics:
•
Converting a New Phone from SCCP to SIP, page 2-18
•
Converting an In-Use Phone from SCCP to SIP, page 2-18
•
Converting an In-Use Phone from SIP to SCCP, page 2-19
•
Deploying a Phone in an SCCP and SIP Environment, page 2-19
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Chapter 2
Using Cisco Unified IP Phones with Different Protocols
Preparing to Install the Cisco Unified IP Phone on Your Network
Converting a New Phone from SCCP to SIP
A new, unused phone is set for SCCP by default. To convert this phone to SIP,
perform these steps:
Procedure
Step 1
Take one of these actions:
•
To auto-register the phone, set the Auto Registration Phone Protocol
parameter in Cisco Unified CallManager Administration to SIP.
•
To provision the phone using the Bulk Administration Tool (BAT), choose the
appropriate phone and choose SIP from the BAT.
•
To provision the phone manually, make the appropriate changes for SIP on
the Phone Configuration page in Cisco Unified CallManager Administration.
Refer to Cisco Unified CallManager Administration Guide for detailed
information about Cisco Unified CallManager configuration. Refer to Cisco
Unified CallManager Bulk Administration Guide for detailed information about
using the BAT.
Step 2
If you are not using DHCP in your network, configure the network parameters for
the phone.
See the “Configuring Startup Network Settings” section on page 3-14.
Step 3
Power cycle the phone.
Converting an In-Use Phone from SCCP to SIP
You can use the Bulk Administration Tool (BAT) to convert a phone that is in use
in your network from SCCP to SIP. To access BAT from Cisco Unified
CallManager Administration, choose Bulk Administration > Phones > Migrate
Phones > SCCP to SIP. For detailed information, refer to the “Migrating Phones”
chapter in the Cisco Unified CallManager Bulk Administration Guide.
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Preparing to Install the Cisco Unified IP Phone on Your Network
Using Cisco Unified IP Phones with Different Protocols
Converting an In-Use Phone from SIP to SCCP
To convert a phone that is in use in your network from SIP to SCCP, perform these
steps. For more information, Cisco Unified CallManager Administration Guide.
Procedure
Step 1
In Cisco Unified CallManager Administration, delete the existing SIP phone from
the Cisco Unified CallManager database.
Step 2
In Cisco Unified CallManager Administration, create the phone as an SCCP
phone.
Step 3
Power cycle the phone.
Deploying a Phone in an SCCP and SIP Environment
To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP
and in which the Cisco Unified CallManager Auto-Registration parameter is
SCCP, perform these general steps:
Procedure
Step 1
Set the Cisco Unified CallManager Auto Registration Phone Protocol parameter
to SCCP.
To do so, from Cisco Unified CallManager Administration, choose System >
Enterprise Parameters.
Step 2
Install the phones.
Step 3
Change the auto_registration_protocol parameter to SIP.
Step 4
Auto-register the SIP phones.
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Chapter 2
Using Cisco Unified IP Phones with Different Protocols
2-20
Preparing to Install the Cisco Unified IP Phone on Your Network
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3
Setting Up the Cisco Unified IP Phone
This chapter describes how to install the Cisco Unified IP Phone on an IP
telephony network, and includes these topics:
Note
•
Before You Begin, page 3-1
•
Understanding the Cisco Unified IP Phone Components, page 3-5
•
Installing the Cisco Unified IP Phone, page 3-6
•
Mounting the Phone to the Wall, page 3-10
•
Verifying the Phone Startup Process, page 3-11
•
Configuring Startup Network Settings, page 3-11
Before you install a Cisco Unified IP Phone, you must make some critical
decisions about how to configure the phone in your network. You can then safely
install the phone and verify its functionality. For information on preparing to
install, see Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your
Network.”
Before You Begin
Before installing the Cisco Unified IP Phone, review the requirements in these
sections:
•
Network Requirements, page 3-2
•
Cisco Unified CallManager Configuration, page 3-2
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Chapter 3
Setting Up the Cisco Unified IP Phone
Before You Begin
•
Safety, page 3-3
Network Requirements
For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP
Phone endpoint in your network, your network must meet these requirements:
•
Working VoIP Network
– Voice over IP (VoIP) configured on your Cisco routers and gateways
– Cisco Unified CallManager Release 5.0 or higher installed in your
network and configured to handle call processing
•
IP network that supports DHCP or manual assignment of IP address, gateway,
and subnet mask
Cisco Unified CallManager Configuration
The Cisco Unified IP Phone requires Cisco Unified CallManager to handle call
processing. Refer to Cisco Unified CallManager Administration Guide or
context-sensitive help in the Cisco Unified CallManager Administration
application to ensure that Cisco Unified CallManager is set up properly to
manage the phone and to properly route and process calls.
Table 3-1 explains and provides references for many of the configuration
activities for which you use Cisco Unified CallManager Administration.
3-2
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Before You Begin
Table 3-1
Configuration Activities
Activity
Explanation
Reference
Auto-registration.
See the “Adding Phones to the
If you plan to use auto-registration,
Cisco Unified CallManager
verify that it is enabled and properly
Database” section on page 2-12.
configured in
Cisco Unified CallManager before
connecting any Cisco Unified IP Phone
to the network.
Configure and assign
telephony features.
See the Chapter 5, “Configuring
You must use
Telephony Features.”
Cisco Unified CallManager
Administration to configure and assign
telephony features to the Cisco Unified
IP Phones.
Add and associate
users.
See the Cisco
In Cisco Unified CallManager
Unified CallManager
Administration, you can add users to
Administration Guide.
the database and associate them with
specific phones. In this way, users gain
access to web pages that allow them to
configure phone options such as call
forwarding and speed dialing.
Safety
Review the following warnings before installing the Cisco Unified IP Phone. To
see translations of these warnings, refer to the Regulatory Compliance and Safety
Information for the Cisco Unified IP Phone 7900 Series document that
accompanied this device.
Warning
Read the installation instructions before you connect the system to its power
source.
Warning
Only trained and qualified personnel should be allowed to install, replace, or
service this equipment.
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Chapter 3
Setting Up the Cisco Unified IP Phone
Before You Begin
Warning
Ultimate disposal of this product should be handled according to all national
laws and regulations.
Warning
Do not work on the system or connect or disconnect cables during periods of
lightning activity.
Warning
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits
to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits,
and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45
connectors. Use caution when connecting cables.
Caution
Only use the proper Cisco approved external power supply. Reference the
installation manual provided with the phone.
The following warnings apply when you use an external power supply.
3-4
Warning
This product relies on the building's installation for short-circuit (overcurrent)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S.
(240 VAC, 10 A international) is used on the phase conductors (all
current-carrying conductors).
Warning
The device is designed to work with TN power systems.
Warning
The plug-socket combination must be accessible at all times because it serves
as the main disconnecting device.
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Setting Up the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone Components
Understanding the Cisco Unified IP Phone
Components
The Cisco Unified IP Phone 7905G and 7912G includes these components on the
phone or as accessories for the phone:
•
Network and Access Ports, page 3-5
•
Handset, page 3-6
•
Speaker, page 3-6
Network and Access Ports
The back of the Cisco Unified IP Phone 7912G has two RJ-45 ports. The network
port is labelled “10/100SW” and the access port is labeled “10/100PC.” The back
of the Cisco Unified IP Phone 7905G has one RJ-45 network port.
The two ports on the Cisco Unified IP Phone 7912G each support 10/100 Mbps
half- or full-duplex connections to external devices. The speed and connection
type are set through auto-negotiation. The single port on the Cisco Unified IP
Phone 7905G supports 10 Mbps half-duplex connections to external devices. You
can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use
Category 5 for 100 Mbps connections.
Use the network port to connect the phone to the network. You must use a
straight-through cable on this port. The phone can also obtain inline power from
the Cisco Catalyst switch over this connection. See the “Providing Power to the
Cisco Unified IP Phone” section on page 2-9 for details.
Use the access port to connect a network device, such as a computer, to the phone.
You must use a straight-through cable on this port.
See Figure 3-1 for the connection ports available on the back of the
Cisco Unified IP Phone 7905G. See Figure 3-2 for the connection ports available
on the back of the Cisco Unified IP Phone 7912G.
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Installing the Cisco Unified IP Phone
Handset
The handset is designed especially for use with a Cisco Unified IP Phone. It
includes a light that indicates incoming calls and voice messages waiting.
Speaker
This Cisco Unified IP Phone 7905G and 7912G include a speaker that you can use
to monitor calls.
Installing the Cisco Unified IP Phone
Note
Before you install a phone, even if it is new, upgrade the phone to the current
firmware image.
To install the Cisco Unified IP Phone, perform the steps shown in Table 3-2. Also,
see Figure 3-1 and Figure 3-2 for graphical overviews of these steps.
Table 3-2
Installation Steps
Procedure
Notes
Reference
Step 1
Connect a Category 3 or 5
straight-through Ethernet cable
from the switch to the network
port on the phone.
Each
Cisco Unified IP Phone
ships with one Ethernet
cable in the box.
See the “Network and
Access Ports” section on
page 3-5 for guidelines.
Step 2
Connect the handset to the
Handset port.
—
—
3-6
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Installing the Cisco Unified IP Phone
Procedure
Notes
Reference
Step 3
Connect a Category 3 or 5
straight-through Ethernet cable
from another network device,
such as a desktop computer, to
the access port on the
Cisco Unified IP Phone 7912G.
See the “Network and
Optional. You can connect
another network device later Access Ports” section on
page 3-5 for guidelines.
if you do not connect one
now.
Step 4
Connect the power supply to the Optional.
Cisco DC Adapter port.
See the “Providing Power to
the Cisco Unified IP Phone”
section on page 2-9 for
guidelines.
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Setting Up the Cisco Unified IP Phone
Installing the Cisco Unified IP Phone
Figure 3-1
Cisco Unified IP Phone 7905G Cable Connections
3
2
4
79976
5
1
1
Network (Ethernet) port (10BASE-T)
4
Power supply with AC plug. (Optional.
Required only if power is not supplied
through an Ethernet connection.)
2
Handset port for connecting the handset
5
Power cable with wall socket plug for
connecting to power.
3
AC/DC adapter port (DC48) for power
connector (for phones not provided with
inline power)
3-8
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Installing the Cisco Unified IP Phone
Figure 3-2
Cisco Unified IP Phone 7912G Cable Connections
4
3
2
5
91032
6
1
1
Network port (10BASE-T, 100BASE-T)
4
AC/DC adapter port (DC48) for power
connector (for phones not provided with
inline power)
2
Access port (10BASE-T, 100BASE-T)
5
Power supply with AC plug (if included)
3
Handset port for connecting the handset
6
Power cable with wall socket plug for
connecting to power (if included)
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Setting Up the Cisco Unified IP Phone
Mounting the Phone to the Wall
Mounting the Phone to the Wall
You can mount the Cisco Unified IP Phone on the wall by removing the footstand
and using the mounting bracket on the back of the phone, or you can use special
brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits
must be ordered separately from the phone.) If you attach the
Cisco Unified IP Phone to the wall using the standard footstand and not the wall
mount kit, you need to supply the following tools and parts:
•
Screwdriver
•
Screws to secure the Cisco Unified IP phone to the wall
To mount the phone on the wall using its mounting bracket, follow these steps.
Before You Begin
To ensure that the handset attaches securely to a wall-mounted phone, remove the
handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert
the hook. Turning the hook exposes a lip on which the handset catches when the
phone is vertical. For an illustrated procedure, refer to Installing the Universal
Wall Mount Kit for the Cisco Unified IP Phone.
Procedure
Step 1
Remove the footstand from the phone.
Step 2
Modify the handset rest so that the handset remains on the ear-piece rest when the
phone is vertically placed.
Step 3
a.
Remove the handset from the ear-piece rest.
b.
Locate the tab (handset wall hook) at the base of the ear-piece rest.
c.
Slide this tab out, rotate it 180 degrees (left to right), and reinsert it.
d.
Place the handset on the ear-piece rest.
Insert two screws into a wall stud, matching them to the two screw holes on the
back of the phone.
The keyholes fit standard phone jack mounts.
Step 4
3-10
Hang the phone on the wall.
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Verifying the Phone Startup Process
Verifying the Phone Startup Process
After the Cisco Unified IP Phone has power connected to it, the phone begins its
startup process by cycling through these steps.
1.
The handset light strip, Hold button, and Menu button flash on and off
simultaneously.
2.
The LCD screen displays the Cisco Systems, Inc., copyright screen.
3.
The LCD screen displays Configuring IP as the phone starts up.
4.
The main LCD screen displays:
•
Current date and time
•
Primary directory number
•
Softkeys
If the phone successfully passes through these stages, it has started up properly.
Otherwise, see to the “Resolving Startup Problems” section on page 7-2.
Configuring Startup Network Settings
If you are not using DHCP in your network, you must configure these network
settings on the Cisco Unified IP Phone after installing the phone on the network:
•
IP address
•
IP subnet mask
•
Default gateway IP address
•
DNS server IP address
•
TFTP server IP address
To do this, you must collect information about these network settings, and follow
the procedures defined in Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone.”
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Configuring Startup Network Settings
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4
Configuring Settings on the Cisco
Unified IP Phone
The Cisco Unified IP Phone includes various configurable network and SIP
settings that you may need to modify before the phone is functional for your users.
The following sections provide details about configuring and verifying these
network settings:
•
Accessing Network Configuration Settings through the Network
Configuration Menu on the Phone, page 4-2
•
Verifying Network Settings, page 4-6
•
Configuring IP Settings, page 4-7
•
Configuring the Encryption Key, page 4-7
•
Network Configuration Menu Parameter Descriptions, page 4-10
•
SIP Configuration Menu Parameter Descriptions, page 4-19
•
Viewing Network Settings through a Phone Configuration Web Page,
page 4-22
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Accessing Network Configuration Settings through the Network Configuration Menu on the Phone
Accessing Network Configuration Settings through
the Network Configuration Menu on the Phone
You can view and set most network configuration parameters for the
Cisco Unified IP Phone 7905G and 7912G using the Network Configuration
menu on the phone.
For a description of the parameters that appear on the Network Configuration
menu, see Table 4-1 on page 4-10.
This section includes the following topics:
4-2
•
Displaying the Network Configuration Menu, page 4-3
•
Unlocking and Locking Options on the Network Configuration Menu,
page 4-3
•
Editing Settings in the Network Configuration Menu, page 4-5
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Configuring Settings on the Cisco Unified IP Phone
Accessing Network Configuration Settings through the Network Configuration Menu on the Phone
Displaying the Network Configuration Menu
To display the Network Configuration menu on a Cisco Unified IP Phone 7905G
or 7912G, follow these steps:
Procedure
Step 1
Press the Menu button.
Step 2
Choose Settings > Network Configuration.
To exit the Network Configuration menu, take one of these actions:
•
Press the Back softkey to return to the Settings menu.
•
Press the Menu button to return to the main screen.
Related Topics
•
Unlocking and Locking Options on the Network Configuration Menu,
page 4-3
•
Editing Settings in the Network Configuration Menu, page 4-5
Unlocking and Locking Options on the Network Configuration
Menu
Configuration options (or parameters) in the Network Configuration menu are
locked by default to prevent users from making changes that could affect the
operation of a phone. You must unlock these options before you can change them.
When options are inaccessible for modification, a locked padlock icon appears on
the Network Configuration screen. When options are unlocked and accessible for
modification, an unlocked padlock icon appears on this menu, as shown below.
This unlocked padlock icon appears in the margins of this chapter to indicate
procedures that require you to unlock settings before modifying them.
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Chapter 4 Configuring Settings on the Cisco Unified IP Phone
Accessing Network Configuration Settings through the Network Configuration Menu on the Phone
If a password has been specified for the phone, you must enter the password when
unlocking network configuration options.
To unlock network settings on the Cisco Unified IP Phone 7905G and 7912G,
perform the following steps. Network settings are locked again automatically
when you return to the main screen.
Procedure
Step 1
Press the Menu button.
Step 2
Choose Settings > Network Configuration.
Step 3
From the Network Configuration menu, press **#.
Step 4
If the phone displays “Enter Admin Password,” enter your password and then
press the Accept softkey.
For information about entering a password, see the “Editing Settings in the
Network Configuration Menu” section on page 4-5.
Step 5
Look at the icon in the upper-right portion of the LCD.
When options are locked, the icon appears as a locked padlock.
When options are unlocked, the icon appears as an unlocked padlock.
Related Topics
4-4
•
Displaying the Network Configuration Menu, page 4-3
•
Editing Settings in the Network Configuration Menu, page 4-5
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Configuring Settings on the Cisco Unified IP Phone
Accessing Network Configuration Settings through the Network Configuration Menu on the Phone
Editing Settings in the Network Configuration Menu
When you edit the value of an parameter on the Network Configuration menu,
follow these guidelines:
•
Use the keys on the telephone keypad to enter numbers and letters.
•
To enter letters using the keypad, use a corresponding number key. Press the
key one or more times to display a particular letter. For example, press the 2
key once for “a,” twice quickly for “b,” and three times quickly for “c.” After
you pause, the cursor automatically advances to allow you to enter the next
letter.
•
If an parameter can accept either numbers or letters, the Number or Alpha
softkey will appear. Press the Number softkey to enter numbers. Press the
Alpha softkey to enter letters.
•
To enter a period (for example, in an IP address), press the * (asterisk) key.
•
To correct a mistake, press the << softkey to delete the character to the left of
the cursor.
•
Press the Cancel softkey before pressing the Validate softkey or the Save
softkey to discard any changes you have made.
Related Topics
•
Displaying the Network Configuration Menu, page 4-3
•
Unlocking and Locking Options on the Network Configuration Menu,
page 4-3
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Chapter 4
Configuring Settings on the Cisco Unified IP Phone
Verifying Network Settings
Verifying Network Settings
On Cisco Unified IP Phone 7905G and 7912G, you can view detailed information
about the current network settings of the phone. Use this information to
troubleshoot or to make modifications.
To display current network settings for the Cisco Unified IP Phone by using the
Phone Configuration web page, follow these steps:
Procedure
Step 1
Display the Phone Configuration web page.
For instructions, see the “Viewing Network Settings through a Phone
Configuration Web Page” section on page 4-22.
Step 2
In the pane on the left:
a.
Select Network Configuration to review network configuration information.
b.
Select Network Statistics to view network statistics.
To display current network settings for the Cisco Unified IP Phone by using the
buttons on the phone, follow these steps:
Procedure
Step 1
Display the Network Configuration menu.
For instructions, see the “Displaying the Network Configuration Menu” section
on page 4-3.
Step 2
4-6
Scroll through the parameters to display the settings described in Table 4-1 on
page 4-10.
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Configuring Settings on the Cisco Unified IP Phone
Configuring IP Settings
Configuring IP Settings
Use these guidelines when manually configuring the IP settings:
Note
•
You can use 0.0.0.0 for the subnet mask only if the default gateway is also
0.0.0.0.
•
Ensure the TFTP server has an IP address.
•
Ensure the default gateway IP address is on the same subnet as the host IP
address.
Procedures involved in configuring IP settings or TFTP parameters cannot be
completed when DHCP is enabled in your network.
Configuring the Encryption Key
Cisco Unified Call Manager can operate in secure or non-secure mode. When
operating in secure mode, Cisco Unified Call Manager generates encrypted
configuration files that can be decrypted only with the same encryption key.
If you are operating your phone in a secure environment, you must manually
configure the encryption key that the phone will use to decrypt the configuration
file downloaded from Cisco Unified Call Manager. You may configure the
encryption key by using either the LCD screen on the phone or by using the Phone
Configuration Web page.
The instructions in the following encryption-related sections assume a network
environment in which a DHCP server provides the applicable TFTP IP address,
and the Cisco Unified IP Phone has been pre-configured on the
Cisco Unified CallManager to run SIP.
This section contains the following topics:
•
Configuring Encryption Key Using LCD screen on the Phone, page 4-8
•
Configuring Encryption Key Using Phone Configuration Web Page, page 4-9
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Chapter 4
Configuring Settings on the Cisco Unified IP Phone
Configuring the Encryption Key
Configuring Encryption Key Using LCD screen on the Phone
Procedure
Step 1
Connect your Cisco Unified IP Phone to the network.
Your Cisco Unified IP Phone should upgrade automatically to a SIP image.
Step 2
Press the MENU key on your phone.
Step 3
Go to Settings > Network Configuration > Profile EncryptKeyEx
Step 4
Press **# to unlock the menu.
You may be prompted to enter a password to unlock the menu. Enter cisco and
press Accept.
Step 5
Press Edit.
Step 6
Use the keypad to enter an encryption key.
Step 7
Press Validate when finished.
Step 8
Press Save to save all values.
Step 9
Press MENU to exit the configuration menu.
Step 10
Reboot the Cisco Unified IP Phone.
The phone contacts the TFTP server and download its configuration file. When
the idle screen is displayed along with a telephone number, the phone is ready for
use.
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Configuring the Encryption Key
Configuring Encryption Key Using Phone Configuration Web
Page
Procedure
Step 1
Connect your Cisco Unified IP Phone to the network.
Your Cisco Unified IP phone should upgrade automatically to a SIP image.
Step 2
Step 3
Determine the IP address of the phone:
a.
Press the MENU key
b.
Go to Settings > Network Configuration > IP Address, and make a note of
the IP address because you will need to enter this address later.
Start two instances of a web browser.
You will use one browser to access the Phone Configuration Web Page and the
other browser to access the Cisco Unified CallManager Administration pages.
Step 4
Do the following to access the Phone Configuration Web Page:
a.
Enter the URL:
http://PHONE_IP_ADDRESS/dev
b.
Enter cisco in the UIPassword field if prompted.
c.
Click Apply.
The Network Parameters page (which is one of the Phone Configuration Web
pages) displays.
Step 5
Do the following to access the Cisco Unified CallManager Administration pages.
a.
Enter the following URL:
http://
b.
Click on Cisco Unified CallManager Administration link.
If you are prompted to accept or cancel a security certificate, you must accept
the certificate to continue.
c.
Enter the User Name and Password to access Cisco Unified CallManager.
The Cisco Unified CallManager Administration main page displays.
d.
Click on Device > Phone.
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Network Configuration Menu Parameter Descriptions
e.
Click the Find button to display a list of devices.
f.
Click on the device name corresponding to your Cisco Unified IP phone.
Cisco Unified Call Manager displays the Phone Configuration
Administration page.
g.
Scroll down to the Symmetric Key Information box for the phone.
Step 6
Copy the Symmetric Key value (if this value is not already present, click the
Generate String button) from the Cisco Unified CallManager Phone
Configuration Administration page and paste it into the EncryptKeyEx field on
the Cisco Unified IP Phone Network Parameters page.
Step 7
Click Apply on the Phone Configuration Web Page to save the values.
The phone will automatically reboot and request its encrypted configuration file
from the TFTP server. When the idle screen is displayed along with a telephone
number, the phone is ready for use.
Network Configuration Menu Parameter
Descriptions
Table 4-1 describes all network configuration parameters that exist in the Network
Configuration menu of the Cisco Unified IP Phone 7905G/7912G.
Table 4-1
Network Configuration Menu Parameters
Parameter
Description
DHCP Server
Display only—cannot configure.
IP address of the Dynamic Host
Configuration Protocol (DHCP)
server from which the phone
obtains information such as its IP
address, its subnet mask, and the IP
addresses of the network gateway
and the DNS, NTP, and TFTP
servers.
MAC Address
Unique Media Access Control
(MAC) address of the phone.
4-10
To Change
Display only—cannot configure.
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Network Configuration Menu Parameter Descriptions
Table 4-1
Network Configuration Menu Parameters (continued)
Parameter
Description
To Change
Host Name
Unique host name of the phone.
Display only—cannot configure.
Domain Name (not
applicable when used
with
Cisco Unified CallM
anager)
Network domain in which the
phone resides. You can change this
value if the Alternate Domain
parameter is set to Yes.
IP Address
Internet Protocol (IP) address of
the phone. You can use this
parameter to assign the IP address
if DHCP does not provide it.
If you assign an IP address with
this parameter, you must also
assign a subnet mask and network
gateway (default router). See the
Subnet Mask and the Default
Router parameters in this table.
Subnet Mask
Subnet mask used by the phone.
You can use this parameter to
assign a subnet mask if DHCP does
not provide it.
If you assign a Subnet Mask with
this parameter, you must also
assign an IP address and a network
gateway (default router) for the
phone. See the IP Address and the
Default Router parameters in this
table.
1.
Unlock configuration parameters.
2.
Set the Alternate Domain parameter
to Yes.
3.
Scroll to the Domain Name
parameter, press the Edit softkey,
and then enter a new domain name.
4.
Press the Validate softkey, and then
press the Save softkey.
1.
Unlock configuration parameters.
2.
Set the DHCP Enabled parameter to
No.
3.
Scroll to the IP Address parameter,
press the Edit softkey, and then enter
a new IP Address.
4.
Press the Validate softkey, and then
press the Save softkey.
1.
Unlock configuration parameters.
2.
Set the DHCP Enabled parameter to
No.
3.
Scroll to the Subnet Mask parameter,
press the Edit softkey, and then enter
a new subnet mask.
4.
Press the Validate softkey, and then
press the Save softkey.
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Chapter 4
Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu Parameter Descriptions
Table 4-1
Network Configuration Menu Parameters (continued)
Parameter
Description
TFTP Server1 (This
parameter is shown as
TFTP Server 1 when
the phone is
configured to operate
in a standard
Cisco Unified
CallManager
environment; in a
standard SIP
environment the
parameter is TFTP
Server.)
IP address or URL of the TFTP
server from which a phone obtains
a profile. Required if the DHCP
server does not provide the TFTP
server address.
TFTP Server 2
This parameter is read-only and the Display only—cannot configure.
value displayed, if any, is the
backup TFTP server specified in
DHCP Parameter 150.
Default Router
IP address of the network gateway
used by the phone. You can use this
parameter to assign this address if
DHCP does not provide it.
If you set the Alternate TFTP
parameter to Yes, you must enter a
non-zero value for the TFTP
Server1 parameter.
If you assign a network gateway
address with this parameter, you
must also assign an IP address and
a subnet mask for the phone. See
the IP Address and the Subnet
Mask parameters in this table.
4-12
To Change
1.
Unlock configuration parameters.
2.
Set the TFTP Enabled parameter to
Yes.
3.
Set the Alternate TFTP parameter to
Yes.
4.
Scroll to the TFTP1 Server
parameter, press the Edit softkey,
and then enter a new TFTP server IP
address or URL.
5.
Press the Validate softkey, and then
press the Save softkey.
1.
Unlock configuration parameters.
2.
Set the DHCP Enabled parameter to
No.
3.
Scroll to the Default Router
parameter, press the Edit softkey,
and then enter a new network
gateway IP address.
4.
Press the Validate softkey, and then
press the Save softkey.
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Network Configuration Menu Parameter Descriptions
Table 4-1
Network Configuration Menu Parameters (continued)
Parameter
Description
DNS Server 1,
DNS Server 2
IP addresses of the Primary
Domain Name System (DNS)
server (DNS Server 1) and
secondary DNS server (DNS
Server 2) used by the phone.
NTP Server 1,
NTP Server 2 (not
applicable when used
with
Cisco Unified CallM
anager)
IP addresses of the Primary
Network Time Protocol (NTP)
server (NTP Server 1) and
secondary NTP server (NTP Server
2) used by the phone.
To Change
1.
Unlock configuration parameters.
2.
Set the Alternate DNS parameter to
Yes.
3.
Scroll to the DNS Server 1 parameter
or the DNS Server 2 parameter, press
the Edit softkey, and then enter a new
DNS server IP address.
4.
Press the Validate softkey, and then
press the Save softkey.
1.
Unlock configuration parameters.
2.
Set the Alternate NTP parameter to
Yes.
3.
Scroll to the NTP Server 1 parameter
or the NTP Server 2 parameter, press
the Edit softkey, and then enter a new
NTP server IP address.
4.
Press the Validate softkey, and then
press the Save softkey.
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Chapter 4
Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu Parameter Descriptions
Table 4-1
Network Configuration Menu Parameters (continued)
Parameter
Description
Time Zone (not
applicable when used
with Cisco Unified
CallManager)
Offset to apply to the Greenwich
Mean Time (GMT) returned by an
NTP server to determine local time
(to use for the screen display, for
example).
Local time is generated as follows:
•
Local time =
GMT + Time Zone,
if Time Zone <= 12.
•
Local time =
GMT + Time Zone – 25,
if Time Zone > 12.
To Change
1.
Unlock configuration parameters.
2.
Scroll to the Time Zone parameter,
press the Edit softkey, and then enter
a new time zone offset value.
3.
Press the Validate softkey, and then
press the Save softkey.
For example, Time Zone = 17 for
Pacific Standard Time.
Note
Operational VLAN
ID
You must update this
parameter manually when
daylight savings time goes
into effect and ends.
Auxiliary Virtual Local Area
Network (VLAN) configured on a
Cisco Catalyst switch in which the
phone is a member.
If the phone has not received an
auxiliary VLAN, this parameter
indicates the Administrative
VLAN.
The phone obtains its Operational VLAN
ID via Cisco Discovery Protocol (CDP)
from the switch to which the phone is
attached. To assign a VLAN ID manually,
use the Admin VLAN ID parameter.
If neither the auxiliary VLAN nor
the Administrative VLAN are
configured, this parameter is blank.
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Network Configuration Menu Parameter Descriptions
Table 4-1
Network Configuration Menu Parameters (continued)
Parameter
Description
Admin. VLAN ID
Auxiliary VLAN in which the
phone is a member.
To Change
1.
Unlock configuration parameters.
2.
Scroll to the Admin. VLAN ID
parameter, press the Edit softkey,
and then enter a new Admin VLAN
value.
3.
Press the Validate softkey, and then
press the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the VLAN Enabled
parameter and press the No softkey to
disable VLAN, or press the Yes
softkey to enable VLAN.
3.
Press the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the CDP Enabled parameter
and press the No softkey to disable
CDP, or press the Yes softkey to
enable CDP.
3.
Press the Save softkey.
Overrides the value specified by
the Operation VLAN ID
parameter.
VLAN Enabled
CDP Enabled
Indicates whether VLAN is
enabled for the phone.
Indicates whether Cisco Discovery
Protocol (CDP) is enabled for the
phone. CDP allows the phone to be
discovered by the CiscoWorks
network management system.
For more information about
CiscoWorks2000, refer to the
documentation available at this
URL:
http://www.cisco.com/univercd/cc
/td/doc/product/rtrmgmt/cw2000/i
ndex.htm
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Chapter 4
Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu Parameter Descriptions
Table 4-1
Network Configuration Menu Parameters (continued)
Parameter
Description
DHCP Enabled
(enabled by default)
Specifies whether to use the DHCP
server to obtain information such
as its IP address, its subnet mask,
and the IP addresses of the network
gateway and the DNS, NTP, and
TFTP servers.
If this parameter is 0, you must
manually specify the IP address of
the phone, and the subnet mask and
the network gateway (default
router) used by the phone.
TFTP Enabled
Enables or disables downloading
of a profile from a TFTP server. If
you set this parameter to Yes and
subsequently make changes using
the web interface, you must set this
parameter to No before saving
those changes; otherwise, the
changes will be overwritten by the
profile obtained from a TFTP
server.
To Change
1.
Unlock configuration parameters.
2.
Scroll to the DHCP Enabled
parameter and press the No softkey to
disable DHCP, or press the Yes
softkey to enable DHCP.
3.
Press the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the TFTP Enabled
parameter and press the No softkey to
disable TFTP, or press the Yes
softkey to enable TFTP.
3.
Press the Save softkey.
If you set this parameter to Yes and
do not specify a TFTP server, the
phone will use the TFTP IP address
or URL obtained from the DHCP
server to contact the TFTP server.
If you set this parameter to Yes, set
the Alternate TFTP parameter to
Yes, and specify a value for the
TFTP Server parameter, the phone
will use the server that you specify.
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Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu Parameter Descriptions
Table 4-1
Network Configuration Menu Parameters (continued)
Parameter
Description
Alternate TFTP
Indicates whether the phone
obtains the IP address or URL of
the TFTP server from the DHCP
server (No) or uses the IP address
or URL specified by the TFTP
Server parameter (Yes).
If you set the Alternate TFTP
server to Yes, you must specify a
value for the TFTP Server
parameter.
Alternate DNS
Indicates whether the phone
obtains the IP address of the DNS
server from the DHCP server (No)
or uses the IP addresses specified
by the DNS Server 1 and,
optionally, the DNS Server 2
parameters (Yes).
To Change
1.
Unlock configuration parameters.
2.
Scroll to the Alternate TFTP
parameter and press the Yes softkey
if the phone should use an alternative
TFTP server. Press the No softkey
otherwise.
3.
Press the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the Alternate DNS
parameter and press the Yes softkey
if the phone should use an alternative
DNS. Press the No softkey otherwise.
3.
Press the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the Alternate NTP
parameter and press the Yes softkey
if the phone should use an alternative
NTP server. Press the No softkey
otherwise.
3.
Press the Save softkey.
If you set the Alternate DNS server
to Yes, you must specify a value for
the DNS Server 1 parameter. You
may also specify a value for the
DNS Server 2 parameter.
Alternate NTP (not
applicable in a
Cisco Unified
CallManager
environment)
Indicates whether the phone
obtains the IP address of the NTP
server from the DHCP server (No)
or uses the IP addresses specified
by the NTP Server 1 and,
optionally, the NTP Server 2
parameters (Yes).
If you set the Alternate NTP server
to Yes, you must specify a value for
the NTP Server 1 parameter. You
may also specify a value for the
NTP Server 2 parameter.
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Chapter 4
Configuring Settings on the Cisco Unified IP Phone
Network Configuration Menu Parameter Descriptions
Table 4-1
Network Configuration Menu Parameters (continued)
Parameter
Description
Alternate Domain
Indicates whether the phone is
using an alternative domain name.
To Change
1.
Unlock configuration parameters.
2.
Scroll to the Alternate Domain
parameter and press the Yes softkey
if the phone should use an alternative
domain name. Press the No softkey
otherwise.
3.
Press the Save softkey.
Symmetric Key (This Specifies an encryption key used to
parameter is shown as decrypt the profile that the phone
Symmetric Key when downloads from the TFTP server.
the phone is
configured to operate
in a standard
Cisco Unified
CallManager
environment; in a
standard SIP
environment the
parameter is Profile
Encrypt Key Ex.)
1.
Unlock configuration parameters.
2.
Scroll to the Symmetric Key
parameter, press the Edit softkey,
and then enter a new encryption key.
3.
Press the Validate softkey, and then
press the Save softkey.
Erase Configuration
1.
Unlock configuration parameters.
2.
Scroll to the Erase Configuration
parameter, press the Yes softkey, and
then press the Save softkey.
If you set this parameter to Yes,
you must specify a value for the
Domain Name parameter.
Changes these settings to their
default values: Network
Configuration menu settings
(including password), SIP
Configuration menu settings, Call
Preferences menu settings, volume
settings, and contrast settings.
Related Topics
4-18
•
Verifying Network Settings, page 4-6
•
Configuring IP Settings, page 4-7
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Configuring Settings on the Cisco Unified IP Phone
SIP Configuration Menu Parameter Descriptions
SIP Configuration Menu Parameter Descriptions
Table 4-2 describes SIP configuration parameters. To access the SIP
Configuration menu, choose SIP Configuration from the Settings menu.
Note
Table 4-2
The Edit, Yes, or No softkeys for changing SIP configuration parameters appear
only if options are unlocked as described in the “Unlocking and Locking Options
on the Network Configuration Menu” section on page 4-3. For information about
the keys you can use to edit parameters, see the “Editing Settings in the Network
Configuration Menu” section on page 4-5.
SIP Configuration Menu Parameters
Parameter
Description
SIP Proxy 1
SIP Proxy 1 and SIP Proxy 2
accept either the IP address or URL
of the SIP proxy server used by the
phone.
SIP Proxy 2
SIP Proxy 3
SIP Proxy 4
SIP Proxy 3 and SIP Proxy 4
accept only the IP address used by
the phone.
User ID
User ID for registration and
authentication of the phone.
Password
Password for authentication of the
phone.
To Change
1.
Unlock configuration parameters.
2.
Scroll to the SIP Proxy parameter, press
the Edit softkey, and then enter the IP
address or URL of a SIP proxy server.
3.
Press the Accept softkey, and then press
the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the User ID parameter, press the
Edit softkey, and then enter a user ID.
3.
Press the Accept softkey, and then press
the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the Password parameter, press
the Edit softkey, and then enter a
Password.
3.
Press the Accept softkey, and then press
the Save softkey.
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Chapter 4
Configuring Settings on the Cisco Unified IP Phone
SIP Configuration Menu Parameter Descriptions
Table 4-2
SIP Configuration Menu Parameters (continued)
Parameter
Description
Use Login ID
Indicates whether to use the value
specified with the Login ID
parameter instead of the value
specified with the User ID
parameter for authentication of the
phone.
Login ID
Alternate ID used for
authentication of the phone.
Local SIP Port
Local RTP Port
4-20
Port where the phone listens for
incoming requests and sends
outgoing requests.
Port from which the phone
transmits and receives media
streams.
To Change
1.
Unlock configuration parameters.
2.
Scroll to the Use Login ID parameter, and
then press the Yes softkey to use the value
specified with the Login ID parameter for
authentication.
3.
Press the Save softkey.
1.
Unlock configuration parameters.
2.
Set the Use Login ID parameter to Yes.
3.
Scroll to the Login ID parameter, press
the Edit softkey, and then enter a login
ID.
4.
Press the Accept softkey, and then press
the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the Local SIP Port parameter,
press the Edit softkey, and then enter a
SIP port from 5060 to 65535.
3.
Press the Accept softkey, and then press
the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the Local RTP Port parameter,
press the Edit softkey, and then enter a
SIP port, which must be an even number
from 0 to 65535.
3.
Press the Accept softkey, and then press
the Save softkey.
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SIP Configuration Menu Parameter Descriptions
Table 4-2
SIP Configuration Menu Parameters (continued)
Parameter
Description
Backup Proxy
Timeout (not
displayed in
Cisco Unified
CallManager
environment).
Timeout, in seconds, for switching
from backup proxy server to
primary proxy server.
Outbound Proxy
(not displayed in
Cisco Unified
CallManager
environment).
IP address or URL of the SIP
outbound proxy server used by the
phone.
Register Expires
The value can range from 0 to
4294967295.
SIP registration interval, in
seconds, between each registration
renewal to the SIP proxy server.
The value can range from 1 to
86400.
Register with
Proxy
NAT WAN IP
Address (not
displayed in
Cisco Unified
CallManager
environment).
Indicates whether to enable SIP
registration. This parameter is
ignored if a SIP proxy server is not
specified.
External Network Address
Translation (NAT) IP address
where other SIP user agents can
communicate with the phone.
To Change
1.
Unlock configuration parameters.
2.
Scroll to the Backup Proxy Timeout
parameter, press the Edit softkey, and
then enter a timeout value.
3.
Press the Accept softkey, and then press
the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the Outbound Proxy parameter,
press the Edit softkey, and then enter the
IP address or URL of the outbound proxy
server.
3.
Press the Accept softkey, and then press
the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the Register Expires parameter,
press the Edit softkey, and then enter the
SIP registration interval.
3.
Press the Accept softkey, and then press
the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the Register with Proxy and
press the Yes softkey to enable SIP
registration, or press the No softkey to
disable SIP registration.
3.
Press the Save softkey.
1.
Unlock configuration parameters.
2.
Scroll to the NAT WAN IP Address
parameter, press the Edit softkey, and
then enter the NAT IP address.
3.
Press the Accept softkey, and then press
the Save softkey.
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Chapter 4
Viewing Network Settings through a Phone Configuration Web Page
Configuring Settings on the Cisco Unified IP Phone
Viewing Network Settings through a Phone
Configuration Web Page
You can view (but not set) network configuration parameters for a
Cisco Unified IP Phone 7905G and 7912G from the Phone Configuration Web
Page.
To access the Phone Configuration Web Page for a phone, follow these steps:
Procedure
Step 1
Open a web browser and enter the following URL, where IPaddress is the IP
address of your phone:
Step 2
http://IPaddress
On the Cisco Unified IP Phone 7905G and 7912G, you can determine the IP
address by pressing the Menu button, choosing Settings > Network
Configuration, and then scrolling to IP Address.
For example, the Phone Configuration Web Page for a Cisco Unified IP Phone
with the IP address 192.168.3.225 is http://192.168.3.225
Step 3
Press Enter.
The Phone Configuration Web Page appears.
For a complete list of parameters and descriptions of each parameter, see
Appendix A, “Reference List of Parameters.”
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5
Configuring Telephony Features
After you install Cisco Unified IP Phones in your network, configure their
network settings, and add them to Cisco Unified CallManager, you must use the
Cisco Unified CallManager Administration application to configure telephony
features.
This chapter provides an overview of these configuration and set-up procedures.
Cisco Unified CallManager documentation provides detailed instructions for
these procedures.
For suggestions about how to provide users with information about features, and
what information to provide, see Appendix B, “Providing Information to Users
Via a Website.”
After you add Cisco Unified IP Phones to Cisco Unified CallManager, you can
add functionality to the phones. Table 5-1 includes a list of supported telephony
features, many of which you can configure using Cisco Unified CallManager
Administration. The Reference column lists Cisco Unified CallManager
documentation that contains configuration procedures and related information.
Note
For information about additional features available on you phone and information
about using all features on your phone, refer to the Cisco Unified IP Phone
7905G/7912G Phone Guide for Cisco Unified CallManager 5.0 (SIP). For more
information about service parameters and the functions that they control, refer to
Cisco Unified CallManager Administration Guide.
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Chapter 5
Table 5-1
Configuring Telephony Features
Configuring Telephony Features for Cisco Unified IP Phone 7905G/7912G Using Cisco
Unified CallManager Administration
Feature
Description
Reference
Block
Anonymous
Calls
Rejects incoming calls that contain the
Anonymous called ID.
For more information refer to the
Cisco Unified CallManager
Administration Guide, SIP Profile
Configuration chapter.
Call Forward
Forwards all calls to the designated directory For more information, refer to:
number.
• Cisco Unified CallManager
Administration Guide,
“Configuring Directory
Numbers” chapter.
•
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter.
Block Outgoing
Caller ID
Outgoing called ID will be designated as
Anonymous.
For more information refer to the
Cisco Unified CallManager
Administration Guide, SIP Profile
Configuration chapter.
Call
Hold/Resume
Places an active call on hold.
Requires no configuration, unless
you want to use music on hold.
Call Waiting
For more information, refer to:
Indicates (and allows users to answer) an
incoming call that rings while on another call.
• Cisco Unified CallManager
Displays incoming call information on the
Administration Guide, “Cisco
phone screen.
Unified IP Phone
Configuration” chapter.
•
5-2
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter.
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Configuring Telephony Features
Table 5-1
Configuring Telephony Features for Cisco Unified IP Phone 7905G/7912G Using Cisco
Unified CallManager Administration (continued)
Feature
Description
Reference
Caller ID
Displays the telephone number and the name For more information, refer to:
of the caller.
• Cisco Unified CallManager
Administration Guide,
“Configuring Cisco Unified IP
Phones” chapter.
•
Cisco Unified CallManager
System Guide,
“Understanding Route Plans”
chapter.
•
Cisco Unified CallManager
Features and Services Guide,
“Call Display Restrictions”
chapter.
Conference
Allows a user to talk simultaneously with
multiple parties by calling each participant
individually.
For more information, refer to
Cisco Unified CallManager System
Guide, “Cisco Unified IP Phones”
chapter.
Direct transfer
Connects two established calls (calls that are Refer to Cisco Unified
on hold or in connected state) into one call and CallManager System Guide.
drops the feature initiator from the call. Does
not initiate a consultation call and does not put
the active call on hold.
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Chapter 5
Table 5-1
Configuring Telephony Features
Configuring Telephony Features for Cisco Unified IP Phone 7905G/7912G Using Cisco
Unified CallManager Administration (continued)
Feature
Description
Do Not Disturb
Allows a user to block incoming calls on the For more information refer to the
phone with a busy tone. Valid values include: Cisco Unified CallManager
Administration Guide, “SIP Profile
• User controlled (default): a user can turn
Configuration” chapter.
DND on and off on the phone.
•
Shared Line
Reference
Administrator controlled: a user can not
turn DND on or off on the phone.
Shared line allows a user to have multiple
phones that share the same phone number or
allows a user to share a phone number with a
coworker.
For more information, refer to
Cisco Unified CallManager System
Guide, “Cisco Unified IP Phones”
chapter.
Note
5-4
For the Cisco Unified IP
Phone 7905G/7912G, this
feature has limited
support—A phone on a
shared line will ring even if
the other phones on the line
are in use, but the phone
cannot perform any of the
other functions associated
with the shared-line feature.
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6
Viewing Model and Status Information
on the Cisco Unified IP Phone
On a Cisco Unified IP Phone or from a phone’s web page, you can obtain model
and status information about the phone.
This chapter describes how to obtain such information from menus available on
the Cisco Unified IP Phone 7905G and 7912G.
You can also obtain much of this information, and additional related information,
for any Cisco Unified IP Phone from the Phone Configuration web page. For more
information, see the “Device Information” section on page A-3.
This chapter includes these topics:
•
Viewing Model Information, page 6-2
•
Viewing Status Messages, page 6-2
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Chapter 6
Viewing Model and Status Information on the Cisco Unified IP Phone
Viewing Model Information
Viewing Model Information
You can verify the model and serial number of Cisco Unified IP Phones 7905G
and 7912G by viewing the Model Information screen.
To view this screen, follow these steps:
Procedure
Step 1
Press the Menu button.
Step 2
Choose Settings > Model Information.
Step 3
Use the Navigation button to display the information in the Model Information
screen.
Table 6-1 describes the information that appears in this screen.
To exit the Model Information screen, press the Exit softkey.
Table 6-1
Model Information Screen Items
Item
Description
Model Number
Model number of the phone
MAC Address
MAC address of the phone
AppLoadID
Identifier of the firmware running on the phone
Boot Load ID
Identifier of the factory-installed load running on the
phone
Serial Number
Serial number of the phone
Viewing Status Messages
To access the Status menu, choose Status from the Settings menu.
The Status menu contains the following options, which provide information about
the phone and its operation:
•
6-2
Status Messages—Reserved for future use.
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Chapter 6
Viewing Model and Status Information on the Cisco Unified IP Phone
Viewing Status Messages
•
Network Statistics—Displays Ethernet traffic statistics.
•
Firmware Versions—Displays this information about the software and
firmware running on the phone:
– Application Load ID—Identifier of the firmware.
– Boot Load ID—Identifier of the factory-installed load.
– Version—Software version number.
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Viewing Status Messages
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C H A P T E R
7
Troubleshooting the Cisco Unified IP
Phone
Cisco Unified IP Phones provide information that can assist you in
troubleshooting problems with your Cisco Unified IP Phone or in your IP
telephony network.
This chapter includes the following sections:
•
Resolving Startup Problems, page 7-2
•
Cisco Unified IP Phone Resets Unexpectedly, page 7-8
•
General Troubleshooting Tips for the Cisco Unified IP Phone, page 7-11
•
Logging Information for Troubleshooting, page 7-12
•
Resetting the Cisco Unified IP Phone, page 7-15
•
Using the nptcap Tool
•
Where to Go for More Troubleshooting Information, page 7-17
•
Cleaning the Cisco Unified IP Phone, page 7-17
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Chapter 7
Troubleshooting the Cisco Unified IP Phone
Resolving Startup Problems
Resolving Startup Problems
After installing a Cisco Unified IP Phone on your network and adding it to
Cisco Unified CallManager, the phone should start up as described in the
“Verifying the Phone Startup Process” section on page 3-11. If the phone does not
start up properly, see the following sections for troubleshooting information:
Note
•
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
Start Up Process, page 7-2
•
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified CallManager, page 7-3
•
Cisco Unified IP Phone Resets Unexpectedly, page 7-8
Any procedures that refer to an LCD screen display problem apply only to the
Cisco Unified IP Phone 7905G and 7912G.
Symptom: The Cisco Unified IP Phone Does Not Go Through its
Normal Start Up Process
When you connect a Cisco Unified IP Phone into the network port, the phone
should go through its normal startup process and the LCD screen should display
information. If the phone does not go through the startup process, the cause may
be faulty cables, bad connections, network outages, lack of power, and so on. Or,
the phone may not be functional.
To determine whether the phone is functional, follow these suggestions to
systematically eliminate these other potential problems:
1.
Verify that the network port is functional:
– Exchange the Ethernet cables with cables that you know are functional.
– Disconnect a functioning Cisco Unified IP Phone from another port and
connect it to this network port to verify that the port is active.
– Connect the Cisco Unified IP Phone that will not start up to a different
network port that is known to be good.
– Connect the Cisco Unified IP Phone that will not start up directly to the
port on the switch, eliminating the patch panel connection in the office.
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2.
Verify that the phone is receiving power:
– Verify that the electrical outlet is functional.
– If you are using in-line power, try using the external power supply
instead.
– If you are using the external power supply, switch with a unit that you
know to be functional.
If, after attempting these solutions, the phone still does not start up, contact a
Cisco technical support representative for additional assistance.
Symptom: The Cisco Unified IP Phone Does Not Register with
Cisco Unified CallManager
If a phone proceeds past the first stage (LED buttons flashing on and off), and, on
a Cisco Unified IP Phone 7905G and 7912G, continues to cycle through the
messages displaying on the LCD screen, the phone is not starting up properly. The
phone cannot successfully start up unless it is connected to the Ethernet network
and it has registered with a Cisco Unified CallManager server.
These sections can assist you in determining the reason the phone is unable to start
up properly:
•
Registering the Phone with Cisco Unified CallManager, page 7-4
•
Checking Network Connectivity, page 7-4
•
Verifying TFTP Server Settings, page 7-4
•
Verifying IP Addressing and Routing, page 7-5
•
Verifying DNS Settings, page 7-5
•
Verifying Cisco Unified CallManager Settings, page 7-6
•
Cisco Unified CallManager and TFTP Services Are Not Running, page 7-6
•
Creating a New Configuration File, page 7-7
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Resolving Startup Problems
Registering the Phone with Cisco Unified CallManager
A Cisco Unified IP Phone can register with a Cisco Unified CallManager server
only if the phone has been added to the server or if auto-registration for SIP is
enabled. Review the information and procedures in the “Adding Phones to the
Cisco Unified CallManager Database” section on page 2-12 to ensure that the
phone has been added to the Cisco Unified CallManager database.
To verify that the phone is in the Cisco Unified CallManager database, choose
Device > Phone > Find from Cisco Unified CallManager Administration to
search for the phone based on its MAC Address. (To determine the MAC address
of a phone, see the “Determining the MAC Address of a Cisco Unified IP Phone”
section on page 2-12.)
If the phone is already in the Cisco Unified CallManager database, its
configuration file may be damaged. See the “Creating a New Configuration File”
section on page 7-7 for assistance.
Checking Network Connectivity
If the network is down between the phone and the TFTP server or
Cisco Unified CallManager, the phone cannot start up properly. Ensure that the
network is currently running.
Verifying TFTP Server Settings
The Cisco Unified IP Phone uses the TFTP server setting to identify the primary
TFTP server used by the phone. If this setting is incorrect, the Cisco Unified IP
Phone may continually cycle while attempting to contact the identified TFTP
Server.
If you have assigned a static IP address to the phone, you must manually enter this
setting.
If you are using DHCP, the phone obtains the address for the TFTP server from
the DHCP server. Check the IP address configured in Option 150.
You can also enable the phone to use an alternate TFTP server. Such a setting is
particularly useful if the phone was recently moved from one location to another.
For information about determining and changing TFTP server settings, see
Chapter 4, “Configuring Settings on the Cisco Unified IP Phone,” or
Appendix A, “Reference List of Parameters.”
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Resolving Startup Problems
Verifying IP Addressing and Routing
You should verify the IP addressing and routing settings for the Cisco Unified IP
Phone. If you are using DHCP, the DHCP server should provide these values. If
you have assigned a static IP address to the phone, you must enter these values
manually.
Check for the following problems:
•
DHCP Server—If you have assigned a static IP address to the phone, you do
not need to enter a value for the DHCP Server option. However, if you are
using a DHCP server, this option must have a value. If it does not, check your
IP routing and VLAN configuration. Refer to Troubleshooting Switch Port
Problems, available at this URL:
http://www.cisco.com/warp/customer/473/53.shtml
•
IP Address, Subnet Mask, Default Router—If you have assigned a static IP
address to the phone, you must manually enter settings for these options. See
Table 4-2 on page 4-19.
If you are using DHCP, check the IP addresses distributed by your DHCP server.
Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or
Enterprise Networks, available at this URL:
http://www.cisco.com/warp/customer/473/100.html#41
For information about determining and changing IP addressing and routing
settings, see Chapter 4, “Configuring Settings on the Cisco Unified IP Phone,” or
Appendix A, “Reference List of Parameters.”
Verifying DNS Settings
If you are using a fully qualified domain name (FQDN) to refer to the TFTP server
or to Cisco Unified CallManager, you must ensure that you have specified a DNS
server. You should also verify that there is a CNAME entry in the DNS server for
the TFTP server and for the Cisco Unified CallManager system.
For information about determining and changing DNS settings, see Chapter 4,
“Configuring Settings on the Cisco Unified IP Phone,” or Appendix A,
“Reference List of Parameters.”
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Resolving Startup Problems
Verifying Cisco Unified CallManager Settings
The Cisco Unified IP Phone attempts to open a TCP connection to all the
Cisco Unified CallManager servers that are part of the assigned
Cisco Unified CallManager group. Take one of these actions to verify
Cisco Unified CallManager settings:
•
On the Cisco Unified IP Phone 7905G or 7912G, choose Settings > SIP
Configuration and look at the SIP Proxy 1–4 options. (See Chapter 4,
“Configuring Settings on the Cisco Unified IP Phone.”)
•
On any phone model, display the Network Configuration area of the
Cisco Unified IP Phone web page and look at the SIP Proxy 1–4 options.
(See Appendix A, “Reference List of Parameters.”)
If none of the Cisco Unified CallManager options contain IP addresses or show
Active or Standby, the phone is not properly registered with
Cisco Unified CallManager. See the “Registering the Phone with Cisco
Unified CallManager” section on page 7-4 for tips on resolving this problem.
Cisco Unified CallManager and TFTP Services Are Not Running
If the Cisco Unified CallManager or TFTP services are not running, phones may
not be able to start up properly. However, in such situations, it is likely that you
are experiencing a system-wide failure and that other phones and devices are
unable to start up properly.
If the Cisco Unified CallManager service is not running, all devices on the
network that rely on it to make phone calls will be affected. If the TFTP service
is not running, many devices will not be able to start up successfully.
To determine the status of a service, perform the following steps:
Procedure
7-6
Step 1
From Cisco Unified CallManager Administration, choose Cisco CallManager
Serviceability from the Navigation pull-down menu located in the upper-right
portion of the main administration screen.
Step 2
Choose Tools > Control Center—Feature Services.
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Step 3
From the Servers pull-down menu, choose the primary
Cisco Unified CallManager server.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to stop or start a service.
Step 4
If a service has stopped, click the service radio button and then click the Start
button.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file might be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1
From Cisco Unified CallManager Administration, select Device > Phone > Find
to locate the phone experiencing problems.
Step 2
Check the box corresponding to the phone, then click Delete Selected to remove
the phone from the Cisco Unified CallManager database.
Step 3
Add the phone back to the Cisco Unified CallManager database. See the “Adding
Phones to the Cisco Unified CallManager Database” section on page 2-12 for
details.
Step 4
Power cycle the phone.
Note
When you remove a phone from the Cisco Unified CallManager database, its
configuration file is deleted from the Cisco Unified CallManager TFTP server.
The phone’s directory number remains in the Cisco Unified CallManager
database. Such a directory number is called an “unassigned DNs and can be used
for other devices. If unassigned DNs are not used by other devices, delete them
from the Cisco Unified CallManager database. You can use the Route Plan Report
to view and delete unassigned reference numbers. Refer to
Cisco Unified CallManager Administration Guide for more information.
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Cisco Unified IP Phone Resets Unexpectedly
Cisco Unified IP Phone Resets Unexpectedly
If users report that their phones are resetting during calls or resetting while idle
on their desk, you should investigate the cause. If the network connection and
Cisco Unified CallManager connection are stable, a Cisco Unified IP Phone
should not reset on its own.
Typically, a phone resets if it has problems connecting to the Ethernet network or
to Cisco Unified CallManager. These sections can help you identify the cause of
a phone resetting in your network:
•
Verifying Physical Connection, page 7-8
•
Identifying Intermittent Network Outages, page 7-8
•
Verifying DHCP Settings, page 7-9
•
Checking Static IP Address Settings, page 7-9
•
Verifying Voice VLAN Configuration, page 7-9
•
Verifying that the Phones Have Not Been Intentionally Reset, page 7-9
•
Eliminating DNS or Other Connectivity Errors, page 7-10
Verifying Physical Connection
Verify that the Ethernet connection to which the Cisco Unified IP Phone is
connected is up. For example, check if the particular port or switch to which the
phone is connected is down.
Identifying Intermittent Network Outages
Intermittent network outages affect data and voice traffic differently. Your
network might have been experiencing intermittent outages without detection. If
so, data traffic can resend lost packets and verify that packets are received and
transmitted. However, voice traffic cannot recapture lost packets. Rather than
retransmitting a lost network connection, the phone resets and attempts to
reconnect its network connection.
If you are experiencing problems with the voice network, you should investigate
whether an existing problem is simply being exposed.
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Cisco Unified IP Phone Resets Unexpectedly
Verifying DHCP Settings
The following procedure can help you determine if the phone has been properly
configured to use DHCP:
1.
Verify that you have properly configured the phone to use DHCP. See
Table 4-2 on page 4-19 for details.
2.
Verify that the DHCP server has been set up properly.
3.
Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Cisco Unified IP Phones send messages with request type 151 to renew their
DHCP address leases. If the DHCP server expects messages with request type
150, the lease will be denied, forcing the phone to restart and request a new
IP address from the DHCP server.
Checking Static IP Address Settings
If the phone has been assigned a static IP address, verify that you have entered the
correct settings. See Table 4-2 on page 4-19.
Verifying Voice VLAN Configuration
If the Cisco Unified IP Phone appears to reset during heavy network usage (for
example, following extensive web surfing on a computer connected to same
switch as phone), it is likely that you do not have a voice VLAN configured.
Isolating the phones on a separate auxiliary VLAN increases the quality of the
voice traffic. See the “Understanding How the Cisco Unified IP Phone Interacts
with the Cisco Catalyst Family of Switches” section on page 2-3 for details.
Verifying that the Phones Have Not Been Intentionally Reset
If you are not the only administrator with access to Cisco Unified CallManager,
you should verify that no one else has intentionally reset the phones.
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Cisco Unified IP Phone Resets Unexpectedly
Eliminating DNS or Other Connectivity Errors
If the phone continues to reset, follow these steps to eliminate DNS or other
connectivity errors:
Procedure
Step 1
Reset the phone to factory defaults. See the “Resetting the Cisco Unified
IP Phone” section on page 7-15 for details.
Step 2
Modify DHCP and IP settings.
a.
Disable DHCP. See Table 4-2 on page 4-19 for details.
b.
Assign static IP values to the phone. See Table 4-2 on page 4-19 for details.
Use the same default router setting used for other functioning Cisco Unified
IP Phones.
c.
Assign a TFTP server. See Table 4-2 on page 4-19 for details. Use the same
TFTP server used for other functioning Cisco Unified IP Phones.
Step 3
On the Cisco Unified CallManager server, verify that the local host files have the
correct Cisco Unified CallManager server name mapped to the correct IP address.
Step 4
From Cisco Unified CallManager Administration, choose System > Server and
verify that the server is referred to by its IP address or host name.
Step 5
From Cisco Unified CallManager, select Device > Phone and verify that you have
assigned the correct MAC address to this Cisco Unified IP Phone.
To determine the MAC address of a phone, see the “Determining the MAC
Address of a Cisco Unified IP Phone” section on page 2-12.
Step 6
7-10
Power cycle the phone.
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General Troubleshooting Tips for the Cisco Unified IP Phone
General Troubleshooting Tips for the Cisco Unified
IP Phone
Table 7-1 provides general troubleshooting information for the Cisco Unified IP
Phones.
Table 7-1
Cisco Unified IP Phone Troubleshooting
Summary
Explanation
Daisy-chaining IP phones
Do not connect an IP phone to another IP phone through the
access port. Each IP phone should directly connect to a switch
port. If you connect IP phones together in a line
(daisy-chaining), a problem with one phone can affect all
subsequent phones in the line. Also, all phones on the line share
bandwidth.
Poor quality when calling digital cell In Cisco Unified CallManager, you can configure the network
phones using the G.729 protocol
to use the G.729 protocol (the default is G.711). When using
G.729, calls between an IP phone and a digital cellular phone
will have poor voice quality. Use G.729 only when absolutely
necessary.
Prolonged broadcast storms cause IP Prolonged broadcast storms (lasting several minutes) on the
phones to re-register
voice VLAN cause the IP phones to re-register with another
Cisco Unified CallManager server.
Moving a network connection from
the phone to a workstation
If you are powering a phone through the network connection,
you must be careful if you decide to unplug the phone’s network
connection and plug the cable into a desktop computer.
Caution
The computer’s network card cannot receive power
through the network connection; if power comes
through the connection, the network card can be
destroyed. To protect a network card, wait 10
seconds or longer after unplugging the cable from
the phone before plugging it into a computer. This
delay gives the switch enough time to recognize that
there is no longer a phone on the line and to stop
providing power to the cable.
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Logging Information for Troubleshooting
Table 7-1
Cisco Unified IP Phone Troubleshooting (continued)
Summary
Explanation
Changing the telephone
configuration
By default, the network configuration options are locked to
prevent users from making changes that could impact their
network connectivity. You must unlock the network
configuration options before you can configure them. See the
“Accessing Network Configuration Settings through the
Network Configuration Menu on the Phone” section on
page 4-2 for details.
Phone resetting
The phone resets when it loses contact with the
Cisco Unified CallManager software. This lost connection can
be due to any network connectivity disruption, including cable
breaks, switch outages, and switch reboots.
LCD display issues
If the display appears to have rolling lines or a wavy pattern, it
might be interacting with certain types of older fluorescent
lights in the building. Moving the phone away from the lights,
or replacing the lights, should resolve the problem.
Dual-Tone Multi-Frequency (DTMF) When you are on a call that requires keypad input, if you press
delay
the keys too quickly, some of them might not be recognized.
Logging Information for Troubleshooting
You can collect information relating to the operations of the Cisco Unified IP
Phone 7905G and 7912G and store this information in a log file on a server that
you specify. If you experience a problem with a phone, this information can be
useful for troubleshooting.
To collect information for troubleshooting, you will need the nprintf.exe tool.
This tool is bundled with the Cisco Unified IP Phone software. You can also
obtain this tool from the CCO website. It is included with the SIP Software
Package Zip file.
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Logging Information for Troubleshooting
To collect troubleshooting information in a log file, follow these steps:
Procedure
Step 1
Press the Menu key on the phone.
Step 2
Select Settings > Network Configuration.
Step 3
If the menu is locked, press **# to unlock it.
Step 4
Press **3 to access the Device Logs screen.
Step 5
Enter the host server and port to which debug information should be sent.
For example, if you want degug information sent to port 9001 on a server whose
IP address is 192.168.2.170, press 192*168*2*170*9001.
Step 6
Press Validate to save the setting.
Note
Step 7
And eye icon appears on the idle screen to indicate that logging has been
enabled for the phone.
On the server that will receive information, open a command window and type the
following command:
prserv [listen_port]
where listen_port is the same port that you specified with the Nprintf parameter.
If you do not specify a port, 9001 is used by default.
While prserv is running, information from the Cisco Unified IP Phone is sent to a
file named listen_port.log, where listen_port is the port you specified with the
Nprintf parameter and the prserv command. This file is stored on the server you
specified with the Nprintf parameter in the folder from which you ran the prserv
command. If the file exists, new information is appended to it.
You can open a listen_port.log file using a text editor.
Step 8
To exit prserv.exe and stop collecting information, press Ctrl-C in the command
window.
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Using the nptcap Tool
Note
If you want to collect information from more than one Cisco Unified IP Phone,
Cisco recommends that you store information in a separate listen-port.log file for
each phone. If you store all information in a single file, it can be difficult to
identify which messages belong to which phones. To generate separate
listen-port.log files, configure each phone using the LCD screen on the phone. For
each phone, use the Nprintf parameter in LCD screen to specify a unique port
number on the server to which information will be sent. Then, run prserv.exe
multiple times, once for each phone from which you want to collect information.
Run each instance of preserv.exe in its own command window. For each instance,
make sure to specify a port number that corresponds to a port number in a Nprintf
parameter.
Using the nptcap Tool
The nptcap tool can help you to identify network problems that can degrade the
quality of conversations over the Cisco Unified IP Phone 7905G and 7912G. If
you have an account on CCO, you can download the nptcap.zip file from this
URL:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
The nptcap.zip file contains the nptcap tool and a Readme file that describes the
tool in detail.
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Resetting the Cisco Unified IP Phone
Resetting the Cisco Unified IP Phone
If you reset the phone, any changes made that have not been saved are lost and set
back to default settings.
Follow these steps to reset the phone:
Procedure
Step 1
Press **#** to reset the Cisco Unified IP Phone.
The phone displays “Do you want to reboot the phone?”
Step 2
Press the Yes softkey.
The phone cycles through normal startup procedures.
Erasing the Local Configuration
If you want to erase all locally stored configuration options, you can erase the
configuration and restore settings to their default values, including enabling
DHCP.
Caution
Erasing the local configuration removes all user-defined changes, except ringer
sound, made locally on the Cisco Unified IP Phone. If you choose this option,
these settings are set back to their default values.
To erase the local configuration, follow these steps:
Procedure
Step 1
Press the Menu button.
Step 2
Choose Settings> Network Configuration.
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Erasing the Local Configuration
Step 3
Perform either of these procedures:
•
Procedure A:
– Press **2. The phone displays “Do you want to reset all system settings
to default values?”
– Press the Yes softkey.
•
Procedure B:
– Press **#. If the phone displays “Enter Admin Password,” enter your
password and then press the Enter softkey. Make sure that an unlocked
padlock icon appears in the upper right corner of the LCD screen on the
phone.
– Scroll to Erase Configuration.
– Press the Yes softkey and then press the Save softkey.
The phone cycles through normal startup procedures.
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Where to Go for More Troubleshooting Information
Where to Go for More Troubleshooting Information
If you have additional questions about troubleshooting the Cisco Unified IP
Phones, several Cisco.com web sites can provide you with more tips.
•
Cisco Unified IP Phone Troubleshooting Resources:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_supp
ort_series_home.html
•
Cisco Products and Services (Technical Support and Documentation):
http://www.cisco.com/en/US/products/
Cleaning the Cisco Unified IP Phone
To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the
phone and the LCD screen. Do not apply liquids or powders directly on the phone.
As with all non-weather-proof electronics, liquids and powders can damage the
components and cause failures.
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Cleaning the Cisco Unified IP Phone
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A P P E N D I X
A
Reference List of Parameters
In general, configuring the Cisco Unified IP Phones 7905G and 7912G can be
accomplished through Cisco Unified CallManager and through the network
configuration options on a phone. These processes are described in detail in this
manual.
This appendix describes, for your reference, all the configuration parameters that
can be viewed from the Phone Configuration Web Page.
Note
The parameters on the Phone Configuration Web Page are read-only parameters,
with the exception of an the encryption key parameter. For more information, see
the “Configuring the Encryption Key” section on page 4-7.
This section includes the following topics:
•
Accessing the Web Page for a Phone, page A-2
•
Device Information, page A-3
•
Network Configuration, page A-4
•
Network Statistics, page A-6
•
Device Logs, page A-7
•
Configuration Parameters, page A-8
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Appendix A
Reference List of Parameters
Accessing the Web Page for a Phone
Accessing the Web Page for a Phone
You can display device and network information for a Cisco Unified IP Phone by
accessing the Phone Configuration Web Page. You can access the web page using
any graphically capable web browser.
To access the web page for your Cisco Unified IP Phone, perform the following
steps.
Procedure
Step 1
Display the main Phone Configuration Web Page.
For instructions, see the “Viewing Network Settings through a Phone
Configuration Web Page” section on page 4-22.
Step 2
A-2
From the main Phone Configuration Web Page, choose the hyperlink for the
information that you want to display:
•
Device Information—For more information, see the “Device Information”
section on page A-3.
•
Network Configuration—For more information, see the “Network
Configuration” section on page A-4.
•
Network Statistics—For more information, see the “Network Statistics”
section on page A-6.
•
Device Logs—For more information, see the “Device Logs” section on
page A-7.
•
Network Parameters—For more information, see the “Network Parameters”
section on page A-8.
•
SIP Parameters—For more information, see the “SIP Parameters” section
on page A-15.
•
Call Preference Parameters—For more information, see the “Call
Preference Parameters” section on page A-22.
•
Tone Parameters—For more information, see the “Tone Parameters” section
on page A-28.
•
Audio Parameters—For more information, see the “Audio Parameters”
section on page A-32.
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Appendix A
Reference List of Parameters
Device Information
Step 3
Close your web browser.
Related Topics
•
Device Information, page A-3
•
Network Configuration, page A-4
•
Network Statistics, page A-6
•
Device Logs, page A-7
•
Network Parameters, page A-8
•
Tone Parameters, page A-28
•
Audio Parameters, page A-32
Device Information
The Device Information area of the Cisco Unified IP Phone Configuration Web
Page displays device settings and related information for the phone. Table A-1
describes these items.
To display the Device Information area, perform either of these steps:
•
Access the web page for the phone as described in the “Viewing Network
Settings through a Phone Configuration Web Page” section on page 4-22 and
then click the Device Information hyperlink.
•
In a web browser, enter this URL: ip-address/DeviceInformation, where
ip-address is the IP address of the phone.
Table A-1
Device Information Area Items
Item
Description
MAC address
Unique Media Access Control (MAC) address of the
phone
Software version
Version of the software running on the phone
Hardware revision
Version of the phone hardware
Serial number
Serial number of the phone
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Appendix A
Reference List of Parameters
Network Configuration
Table A-1
Device Information Area Items (continued)
Item
Description
Product ID
Product identifier of the phone
H/W features
Reserved for future use
BTXML cards version
Version of the graphics card in the phone
Configuration version
stamp
Version of the phone configuration file
Network Configuration
The Network Configuration area of the Cisco Unified IP Phone Configuration
Web Page displays network configuration information and information about
other phone settings. Table A-2 describes these items.
Note
You can obtain and set many of these items from phone itself. For more
information, see Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone.”
To display the Network Configuration area, perform either of these steps:
•
Access the web page for the phone as described in the “Viewing Network
Settings through a Phone Configuration Web Page” section on page 4-22 and
then click the Network Configuration hyperlink.
•
In a web browser, enter this URL: ip-address/NetworkConfiguration, where
ip-address is the IP address of the phone.
Table A-2
A-4
Network Configuration Area Items
Item
Description
DHCP server
If DHCP is enabled, the DHCP server that the pone
contacts
BOOTP server
Not used
MAC address
Unique MAC address of the phone
Host name
Unique host name assigned to the phone
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Reference List of Parameters
Network Configuration
Table A-2
Network Configuration Area Items (continued)
Item
Description
Domain name
If DHCP is enabled, Domain Name System (DNS) in
which the phone resides
IP address
If DHCP is enabled, Internet protocol (IP) address of
the phone
Default router
If DHCP is enabled, default router used by the phone
Subnet mask
If DHCP is enabled, subnet mask used by the phone
TFTP server 1
If DHCP is enabled, IP address of the primary TFTP
server used by the phone
TFTP server 2
If DHCP is enabled, IP address of the alternate TFTP
server used by the phone
NTP Server 1
Primary Network Time Protocol Server that the phone
uses
NTP Server 2
Secondary Network Time Protocol Server that the
phone uses
DNS server 1
If DHCP is enabled, IP address of the primary DNS
server used by the phone
DNS server 2
If DHCP is enabled, IP address of the alternate DNS
server used by the phone
Alt NTP Server 1
Not used.
Alt NTP Server 2
Not used.
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Appendix A
Reference List of Parameters
Network Statistics
Table A-2
Network Configuration Area Items (continued)
Item
Description
CallManager 1 – 4
Prioritized list of Cisco Unified CallManager systems
that are available for processing calls from this phone.
Possible states include:
•
Active—Cisco Unified CallManager server from
which the phone is currently receiving
call-processing services.
•
Standby—Cisco Unified CallManager server to
which the phone switches if the current server
goes down.
•
Blank—No TCP connection to this
Cisco Unified CallManager server.
This field might also include the Survivable Remote
Site Telephony (SRST) designation, indicating an
SRST router that assumes control of call processing if
all other Cisco Unified CallManager servers are
unreachable.
DHCP enabled
1 if DHCP is enabled. 0 if not
Network Statistics
The Network Statistics area of the Cisco Unified IP Phone Configuration Web
Page displays provide information about network traffic on the phone. Table A-3
describes the items on this menu.
To display the Network Statistics area, perform either of these steps:
A-6
•
Access the web page for the phone as described in “Viewing Network
Settings through a Phone Configuration Web Page” section on page 4-22 and
then click the Network Statistics hyperlink.
•
In a web browser, enter this URL: ip-address/EthernetInformation, where
ip-address is the IP address of the phone.
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Reference List of Parameters
Device Logs
Table A-3
Network Statistics Area Items
Item
Description
Elapsed time
Time that has elapsed since the phone or
Cisco Unified CallManager was last reset
Receive packets
Number of packets that the phone has received during
the elapsed time
Transmit packets
Number of packets that the phone has transmitted
during the elapsed time
Broadcast
Number of packets that the network has broadcast
during the elapsed time
Multicast
Number of multicast packets on the network during the
elapsed time
Receive errors
Number receive errors that the phone has experienced
during the elapsed time
Transmit errors
Number transmit errors that the phone has experienced
during the elapsed time
Receive overflow
Number packet overflows that the phone has
experienced during the elapsed time
Device Logs
The Device Logs area of the Cisco Unified IP Phone Configuration Web Page is
reserved for future use.
Note
You can access the Device Logs area directly from a web browser by entering this
URL: ip-address/DeviceLog, where ip-address is the IP address of your phone.
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Appendix A
Reference List of Parameters
Configuration Parameters
Configuration Parameters
This section provides information on the parameters that are used configure the
Cisco Unified IP Phones 7905G and 7912G through a profile file or through the
Phone Configuration Web Page.
Note
The configuration parameters are display only on the Phone Configuration Web
Page and in the profile configuration file. One exception is encryption, which,
under certain circumstances, can be configured on the Phone Configuration Web
Page. For more information about encryption, see the “Configuring the
Encryption Key” section on page 4-7.
These parameters are organized into the following categories:
•
Network parameters—Control various network-related activities of the
phone. See the “Network Parameters” section on page A-8.
•
SIP Parameters—Control protocol-specific items. See the “SIP Parameters”
section on page A-15.
•
Call Preference Parameters—Control user features. See the “Call Preference
Parameters” section on page A-22.
•
Tone parameters—Control how the phone handles the various tones that it
plays, and related options. See the “Tone Parameters” section on page A-28.
•
Audio parameters—Control how the phone handles various audio-related
activities. See the “Audio Parameters” section on page A-32.
Network Parameters
Table A-4 describes the network parameters that you can configure through a
phone’s profile file or through its Network Parameters web page.
Tip
A-8
To access the Network Parameters area directly from a web browser, enter
IP_address/NetCfg, where IP_address is the IP address of your
Cisco Unified IP Phone.
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Reference List of Parameters
Configuration Parameters
Table A-4
Network Parameters
Parameter
Description
Usage
UseTftp
Enables or disables
• 0=Do not use a TFTP server.
downloading of a
• 1=Use a TFTP server:
profile from a TFTP
– If TftpURL is set to 0, use the TFTP IP address or
server. If you set this
URL obtained from the DHCP server to contact
parameter to 1 and
the TFTP server.
subsequently make
changes using the web
– If TftpURL is set to a value other than 0, use the
interface, you must set
specified IP address or URL to contact the TFTP
this parameter to 0
server.
before saving those
Note
Do not specify a port. The Cisco Unified IP Phone
changes; otherwise,
always contacts the TFTP server at port 69.
the changes will be
overwritten by the
Value type: Boolean.
profile obtained from a
Default value: 1
TFTP server.
TftpURL
IP address or URL of
the TFTP server from
which a phone obtains
a profile. Required if
the DHCP server does
not provide the TFTP
server address.
Optionally, you can include the path prefix to the profile to
download. For example, if the TFTP server IP address is
192.168.2.170 or www.cisco.com, and the path to the file
is /ip7905, you can specify the URL as
192.168.2.170/ip7905 or www.cisco.com/ip7905.
Do not specify a port. The Cisco Unified IP Phone always
contacts the TFTP server at port 69.
If DHCP is used, a nonzero values of TftpURL overwrites
any DHCP-supplied addresses and values of 0 tell the
phone to use DHCP-supplied addresses.
This parameter is ignored if UseTftp is 0.
Value type: IP address, up to 31 characters.
Default value: 0.0.0.0
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-4
Network Parameters (continued)
Parameter
Description
Usage
CfgInterval
Number of seconds
between automatic
profile refreshes from
the TFTP server. At the
earliest idle time
following each interval
expiration, the phone
retrieves its profile
using the tftp get
command.
Intervals should vary among phones on the network to
prevent simultaneous contact of the TFTP server by many
phones. This value can range from 60 to 4294967295.
Symmetric Key
This parameter is ignored if UseTftp is 0.
Value type: Integer.
Default value: 3600
Key for decrypting the • 0=The configuration profile is not encrypted.
configuration profile
• string=The profile is encrypted with this key.
that is downloaded
from the TFTP server. This parameter is ignored if UseTftp is 0.
Value type: Alphanumeric string, up to 8 characters.
Default value: 0
Dhcp
Specifies whether the Set to 0 (disable) if you are not using a DHCP server.
phone contacts the
Set to 1 (enable) if you are using a DHCP server.
DHCP server to obtain
The default setting is 1.
values for various
network parameters,
including IP address,
router IP address, and
subnet mask.
StaticIP
Static IP address of the Enter the assigned IP address for the phone.
phone when DHCP is
This value is ignored when the Dhcp parameter is enabled.
not used.
StaticRoute
Static IP address of the Enter the assigned IP address of the network router.
network router when
This value is ignored when the Dhcp parameter is enabled.
DHCP is not used.
StaticNetMask
Static subnet mask of Enter the subnet mask for the phone.
the phone when DHCP
This value is ignored when the Dhcp parameter is enabled.
is not used.
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Reference List of Parameters
Configuration Parameters
Table A-4
Network Parameters (continued)
Parameter
Description
Usage
Domain
Alphanumeric string up to 31 characters.
Domain name on the
network in which the
• 0—Use the DHCP-provided domain name.
phone operates, used in
the creation of the fully • string—Use the specified domain name string and
overwrite any DHCP-provided domain name.
qualified domain name
(FQDN) for DNS
The default setting is 0.
queries.
DNS1IP
IP address of the
primary DNS server.
The address specified overwrites the primary DNS server
address supplied by DHCP. Set 0 or 0.0.0.0 if you want the
phone to use the address supplied by DHCP.
The default setting is 0.
Note
DNS2IP
Do not specify a port number. The
Cisco Unified IP Phone uses the default DNS port.
IP address of the
The address specified overwrites the secondary DNS server
secondary DNS server. address supplied by DHCP. Set 0 or 0.0.0.0 if you want the
phone to use the address supplied by DHCP.
The default setting is 0.
Note
NTPIP
IP address of the
primary NTP server.
DHCP may also supply
a NTP server but
NTPIP, if specified,
overwrites that value.
Do not specify a port number. The
Cisco Unified IP Phone uses the default DNS port.
Do not specify a port; the phone uses the default NTP port
only.
If DHCP is used, a nonzero values of NTPIP overwrites any
DHCP-supplied addresses and values of 0 tell the phone to
use DHCP-supplied addresses.
Value type: IP address.
Default value: 0 (use DHCP)
AltNTPIP
IP address of a
secondary NTP server
if redundancy is
desired.
If only one NTP server exists, set this to 0 or to the address
of the primary server. Do not specify a port; the phone uses
the default NTP port only.
Value type: IP address.
Default value: 0 (use DHCP)
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-4
Network Parameters (continued)
Parameter
Description
Usage
TimeZone
Offset to apply to the Local time is generated as follows:
Greenwich Mean Time • Local time = GMT + TimeZone, if TimeZone <= 12.
(GMT) returned by an
• Local time = GMT + TimeZone – 25, if TimeZone >
NTP server to
12.
determine local time
(to use for Call ID
For example, TimeZone = 17 for Pacific Standard Time.
display, for example).
Note
You must update this parameter manually when
daylight savings time goes into effect and ends.
Value type: Integer
Default value: 17
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Reference List of Parameters
Configuration Parameters
Table A-4
Network Parameters (continued)
Parameter
Description
Usage
OpFlags
Enables or disables
Bit map, as follows:
various features on the • Bit 0—If 1, ignore the DHCP-assigned TFTP file name
phone.
and use the following file name when using TFTP for
configuring: ldxxxxxxxxxxxx (for Cisco Unified IP
Phone 7905G), and gkxxxxxxxxxxxx (for Cisco Unified
IP Phone 7912G), where each xx is the two-digit
lowercase hexadecimal representation of each integer
in the phone’s MAC address.
•
Bit 1—If the phone is configured to use static IP (that
is, the router and gateway addresses are statically
assigned), set to 1 to prevent probing at boot time.
Otherwise, the phone probes the route/gateway address
to determine if there is network connectivity.
•
Bit 2—Reserved for future use.
•
Bit 3—If 1, do not request DHCP option 150 in the
DHCP DISCOVERY message.
•
Bit 4—If 1, assume operation under VLAN. (The
VLAN ID is specified in the VLANSetting parameter.)
•
Bit 5—If 1, turn off VLAN IP encapsulation.
•
Bit 6—If 1, do not perform CDP1 discovery.
•
Bit 7—If 1, do not allow web configuration of the
phone.
•
Bit 8—If 0, allow refreshing the phone through the
web. If 1, do not allow refreshing the phone through
the web.
•
Bit 9—If 0, allow resetting the phone through the web.
If 1, do not allow resetting the phone through the web.
The default value is 0x00000002.
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-4
Network Parameters (continued)
Parameter
Description
Usage
VLANSetting
Specifies various
VLAN settings.
Bit map, as follows:
•
Bits 0–2—Designate 802.1Q priority for signalling IP
packets.
•
Bits 3–5—Designates 802.1Q priority for audio voice
IP packets.
•
Bits 6–17—Reserved for future use.
•
Bits 18–29—User-specified 802.1Q VLAN id.
•
Bits 30–31—Reserved for future use.
The default setting is 0x0000002b.
TOS
A-14
ToS (Type of Service)
• Bits 0-7: ToS value for audio data packets. Range:
bits. Specifies the
0-255; Default: 184
precedence and delay
• Bits 8-15: ToS value for signaling data packets. Range:
of Audio and Signaling
0-255; Default: 104
IP packets. Higher
values increase routing • Bits 16-31: Reserved
priority for data
Value type: Bitmap.
packets, resulting in
Default value:0x000068b8
less latency.
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Reference List of Parameters
Configuration Parameters
Table A-4
Network Parameters (continued)
Parameter
Description
Usage
Nprintf
IP address and port of a
server to which
Cisco Unified
IP Phone
troubleshooting
messages are sent.
Enter the extended IP address of the server to which
troubleshooting messages are sent and collected in a log
file.
The default value is 0, which specifies that no messages are
sent.
Note
To collect troubleshooting messages, the prserv.exe
tool must be running on the server specified with
this parameter.
For more information about using Nprintf and preserv.exe
to collect troubleshooting information, see the “Logging
Information for Troubleshooting” section on page 7-12.
TraceFlags
Enables specific trace
features when Nprintf
is set to a valid host
address and port.
•
0=Disable debug messages.
•
1=Enable debug messages.
Value type: Bitmap.
Default value: 0x00000000
1. CDP = Cisco Discovery Protocol
SIP Parameters
Table A-5 describes the SIP parameters that you can view through a phone’s
profile or through the SIP Parameters area on the phone’s web page.
Tip
To access the SIP Parameters area directly from a web browser, enter
IP_address/SIPConfiguration, where IP_address is the IP address of your
Cisco Unified IP Phone.
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-5
SIP Parameters
Parameter
Description
UID, PWD
User ID and password for registration and authentication. Authentication can
be performed on the (UID, PWD) pair or on the (LoginID, PWD) pair
depending on the UseLoginID flag. However, the phone identifies itself to the
outside world with the UID only and can be reached only with the
corresponding UID but not the LoginID. If UID is set to “.” or to “0” (zero),
the phone is disabled (does not register with the proxy server).
Value type: Alphanumeric string.
Default value: UID=123, PWD=0
Proxy 1-4
SIP proxy server.
SIP Proxy 1 and SIP Proxy 2 accept either the IP address or URL of the SIP
proxy server used by the phone.
SIP Proxy 3 and SIP Proxy 4 accept only the IP address used by the phone.
Value type: Alphanumeric string.
Default value: 0
UseLoginID
Specifies which value to use for authentication:
•
0=Use UID for authentication.
•
1=Use LoginID for authentication.
Value type: Boolean.
Default value: 0
LoginID
Alternate user name used for authentication.
Value type: Alphanumeric string.
Default value: 0
SIPRegInterval
SIP registration interval, in seconds, between each registration renewal to the
SIP proxy server. If set to 0, the phone uses the default value.
The value can range from 0 to 86400.
Value type: Integer.
Default value: 3600
A-16
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Reference List of Parameters
Configuration Parameters
Table A-5
SIP Parameters (continued)
Parameter
Description
SIPRegInterval2
SIP registration interval, in seconds, between each registration renewal to the
backup SIP proxy server. If set to 0, the phone uses the default value.
The value can range from 0 to 86400.
Value type: Integer.
Default value: 3600
MAXRedirect
Maximum number of redirections the phone attempts to reach a callee.
The value can range from 0 to 10.
Value type: Integer.
Default value: 5
SIPRegOn
Whether to enable SIP registration. This parameter is ignored if a SIP proxy
server is not specified. If set to 1, the phone periodically registers to the SIP
proxy server at an interval given by the SIPRegInterval parameter.
Valid values are 0 or 1.
Value type: Boolean.
Default value: 0
NATIP (not used in
Cisco Unified
CallManager release
5.0)
Network Address Translation (NAT) WAN IP address where other SIP user
agents can communicate with the phone.
Value type: IP address.
Default value: 0.0.0.0
SIPPort
Port where the phone listens for incoming requests and sends outgoing
requests.
Valid values are 5060 to 65535.
Value type: Integer.
Default value: 5060
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-5
SIP Parameters (continued)
Parameter
Description
MediaPort
Port from which the phone transmits and receives media streams. This value
must be an even number; each connection uses the next available
even-numbered port for RTP. 0=Use the default value.
This value can range from 0 to 65535.
Value type: Even integer.
Default value: 16384
OutBoundProxy(not IP address or URL of the outbound proxy server, with or without a port
used in Cisco Unified parameter; for example, 209.165.201.30, 209.165.201.30.5060,
CallManager release 209.165.201.30:5061, sip.cisco.com, sip.xyz.cisco.com:5061.
5.0)
• For IP address, the port, if included, can be preceded by a period (.) or a
colon (:).
•
For URL, the port must be preceded by a colon (:).
•
If no port is specified, the default port 5060 is used.
Value type: Alphanumeric string, up to 31 characters.
Default value: 0
A-18
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Configuration Parameters
Table A-5
SIP Parameters (continued)
Parameter
Description
MsgRetryLimits
Lets you configure the number of times that a phone retransmits various SIP
requests to the current proxy and the number of times that a phone sends
responses to specific requests from the SIP user agent.
When the phone sends a SIP message to the remote SIP user agent, the message
does not always reach its destination for various reasons. In this event, the
phone retries sending the same message a specified number of times before
timing out.
The number of retries is configurable for the following SIP requests:
•
REGISTER
•
INVITE
•
BYE
•
CANCEL
•
REFER
•
NOTIFY
•
PRACK
The number of retries also is configurable for the phone’s final response to an
INVITE request from the SIP user agent.
Table A-6 describes how to configure the MsgRetryLimits parameter. For this
parameter:
•
Value type—Bitmap
•
Default value—0x00000000
NatServer(not used in Specifies a server to which a dummy, single-byte UDP packed is sent to
maintain a Network Address Translation (NAT) during a session.
Cisco Unified
CallManager release
This parameter can contain up to 47 characters in fully qualified domain name
5.0)
(FQDN) or IP format with an optional port parameter (separated from the
address by a colon); for example, xyz.cisco.com;1234. If no port is specified,
the phone uses port 5060.
Value type: IP address, up to 47 characters.
Default value: 0.0.0.0 (port 5060 will be used)
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-5
SIP Parameters (continued)
Parameter
Description
NatTimer (not used in
Cisco Unified
CallManager release
5.0)
Retransmission interval (in seconds) for sending a dummy packet to the server
specified with the NatServer parameter, specified in bits 0-11 the parameter.
The upper 20 bits are reserved and should be set to 0.
Value type: Bitmap.
Default value: 0x00000000 (no dummy packets will be sent to NatServer)
DialPlan
Dial plan rules. No syntax check is performed by the implementation. The
administrator must ensure that the dial plan is syntactically valid.
Value type: Alphanumeric string, up to 199 characters.
Default value: *St4-|#St4-|911|1>#t8.r9t2-|0>#t811.rat4-|^1t4>#.-
IPDialPlan (not used
in Cisco Unified
CallManager release
5.0)
Allows for detection of IP-like destination addresses in the dial plan:
•
1=If two periods (.) are detected, assume that this is an IP address.
•
2=If three periods (.) are detected, assume that this is an IP address.
Value type: Integer.
Default value: 1
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Reference List of Parameters
Configuration Parameters
Table A-6
MsgRetryLimits Parameter
Bit Number
Definition
0-3
Number of times to retransmit the following SIP requests or
responses to the SIP user agent:
•
NOTIFY request
•
PRACK request
•
Final response to an INVITE request
Range: 0 - 15
Default value: 0
With the default setting, the following retransmission attempts
are used:
4-7
•
NOTIFY request: 6
•
PRACK request: 5
•
INVITE final response: 7
Number of times to retransmit REGISTER request.
Default value: 0 (number of attempts is 10).
8 - 11
Number of times to retransmit INVITE request.
Default value: 0 (number of attempts is 2).
12 - 15
Number of times to retransmit BYE request.
Default value: 0 (number of attempts is 4).
16 - 19
Number of times to retransmit CANCEL request.
Default value: 0 (number of attempts is 4).
20 - 23
Number of times to retransmit REFER request.
Default value: 0 (number of attempts is 5).
24 - 31
Reserved. The value of these bits must be 0.
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Appendix A
Reference List of Parameters
Configuration Parameters
Call Preference Parameters
Table A-7 describes the call preference parameters that you can view through a
phone’s profile or through the Call Preferences area on the phone’s web page.
These parameters specify various user features on the phone.
Tip
Table A-7
To access the Call Preferences area directly from a web browser, enter
IP_address/CallPrefConfiguration, where IP_address is the IP address of your
Cisco Unified IP Phone.
Call Preference Parameters
Parameter
Description
Allow Call Waiting
(on web page)
Whether the call waiting feature is enabled on a phone.
CallWaiting
(in profile)
•
0=Disable the call waiting feature.
•
1=Enable the call waiting feature.
Value type: Boolean.
Default value: 1
Allow Call Transfer
(on web page)
AttendedTransfer
(in profile)
Whether the call transfer feature is enabled on a phone. If this feature is
enabled, the Trnsfer softkey will appear when appropriate, allowing a user to
transfer a call. If this feature is disabled, this softkey will never be available.
•
0=Disable the call transfer feature.
•
1=Enable the call transfer feature.
Value type: Boolean.
Default value: 1
Allow Blind Transfer Whether the blind call transfer feature is enabled on a phone. If this feature is
enabled, the BlndXfr softkey will appear when appropriate, allowing a blind
(on web page)
transfer of a call. If this feature is disabled, this softkey will never be available.
BlindTransfer
(in profile)
• 0=Disable the blind call transfer feature.
•
1=Enable the blind call transfer feature.
Value type: Boolean.
Default value: 1
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Reference List of Parameters
Configuration Parameters
Table A-7
Call Preference Parameters (continued)
Parameter
Description
Allow Conference
(on web page)
Whether the conference feature is enabled on a phone. If this feature is
enabled, the Confrn softkey will appear when appropriate, allowing a
three-way conference to be established. If this feature is disabled, this softkey
will never be available.
Conference
(in profile)
•
0=Disable the conference feature.
•
1=Enable the conference feature.
Value type: Boolean.
Default value: 1
Block Caller ID
(on web page)
BlockCallerId
(in profile)
Whether a phone’s caller ID information, which includes the value specified
by the Display Name parameter and the phone number, is sent with an outgoing
call. If this parameter is enabled, outgoing calls will use “Anonymous” as the
phone’s caller ID.
•
0=Do not block outgoing caller ID information.
•
1=Block outgoing caller ID information.
Value type: Boolean.
Default value: 0
Block Anonymous
Calls
(on web page)
BlockAnonymous
(in profile)
Whether a phone rejects (blocks) an incoming call with “Anonymous” caller
ID will be rejected.
•
0=Do not block anonymous incoming calls.
•
1=Block anonymous incoming calls.
Value type: Boolean.
Default value: 0
Do Not Disturb
(on web page)
DoNotDisturb
(in profile)
Whether the Do Not Disturb feature is enabled on a phone. If this feature is
enabled, calls to the phone will receive a busy signal.
•
0=Disable the do not disturb feature.
•
1=Enable the do not disturb feature.
Value type: Boolean.
Default value: 0
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-7
Call Preference Parameters (continued)
Parameter
Description
Voice Mail Number
(on web page)
Specifies a telephone number where voice messages are stored and retrieved.
If a number (other than 0) is specified:
VoiceMailNumber
(in profile)
•
The Message softkey will appear on the phone when appropriate.
•
Incoming calls forward to this number if the phone is busy or if the calls
are not answered within the number of seconds specified with the Forward
to VMail Delay(s) parameter.
Value type: Alphanumeric string, up to 31 characters.
Default value: 0 (disables this feature)
Call Forward Number Specifies a telephone number to which all calls to the phone are forwarded. If
a number (other than 0) is specified, the Call Forward All feature is activated.
(on web page)
CallForwardNumber
(in profile)
Value type: Alphanumeric string, up to 31 characters.
Default value: 0 (disables call forwarding)
Call Forward on Busy Specifies a telephone number to which calls to the phone are forwarded if the
phone is busy. If a number (other than 0) is specified, the Call Forward On
Number (on web
Busy feature is activated.
page)
CallForwardOnBusy
Number (in profile)
Value type: Alphanumeric string, up to 31 characters.
Display Name
(on web page)
Specifies a name to be used as part of the phone’s caller ID and that will be
displayed on the phone’s LCD screen. A 0 (zero) or a blank value disables this
feature.
DisplayName
(in profile)
Default value: 0 (disables call forwarding on busy)
Note
If the Block Caller ID parameter is set to Yes, outgoing calls will use
“Anonymous” as the phone’s caller ID regardless of the Display Name
setting.
Value type: Alphanumeric string, up to 31 characters.
Default value: blank (no character string)
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Reference List of Parameters
Configuration Parameters
Table A-7
Call Preference Parameters (continued)
Parameter
Description
Short Name
(on web page)
Specifies a name to be displayed on the phone’s LCD screen in place of the
Display Name value. Short Name will not affect the Display Name value that
is used as part of the phone’s caller ID.
ShortName
(in profile)
Value type: Alphanumeric string, up to 31 characters.
Default value: 0 (causes the Display Name value to be displayed)
Time Format
(on web page)
Specifies the format for the time that appears on the phone’s LCD screen. This
format is specified by one or more of the following characters:
TimeFormat
(in profile)
h—designates the hour in 12-hour format.
H—designates the hour in 24-hour format.
i or I—designates minutes.
a or A—for 12-hour format, include “p” with times from noon until one minute
before midnight.
: (colon)—displays a colon that blinks every second.
For example, when the current time is 1:30 P.M.,
•
h:ia causes the time to appear as 1:30 p.
•
H:I causes the time to appear as 13:30.
Value type: Alphanumeric string, up to 15 characters.
Default value: h:ia
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-7
Call Preference Parameters (continued)
Parameter
Description
Date Format
(on web page)
Specifies the format for the date that appears on the phone’s LCD screen. This
format is specified by one or more of the following characters:
DateFormat
(in profile)
m—designates the month as a number 1 through 12.
M—designates the month as a three-letter abbreviation, Jan through Dec.
d or D—designates the day of the month.
y—designates a two-digit year (such as 03 for 2003).
Y—designates a four-digit year.
Other characters—appear as entered.
For example, when the current date is March 10, 2003:
•
m-d-y causes the date to appear as 3-10-03.
•
M d, Y causes the date to appear as Mar 20, 2003.
•
Y/m/d causes the date to appear as 2003/3/10.
Value type: Alphanumeric string, up to 15 characters.
Default value: m-d-y
Forward to VMail
Delay
(on web page)
Specifies number of seconds after which an incoming call ringing at the phone
will be forwarded to the telephone number specified by the Voice Mail Number
parameter.
ForwardToVMDelay
(in profile)
Valid values are from 0 to 2147483647.
Value type: Integer
Default value: 20 (seconds)
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Reference List of Parameters
Configuration Parameters
Table A-7
Call Preference Parameters (continued)
Parameter
Description
GUI Show Mask
(on web page)
Specifies which parameters, if any, appear on the Call Preferences menu on the
phone.
CallPrefGuiShow
(in profile)
Set a bit to 0 if the corresponding parameter should not appear. Set the bit to 1
if the parameter should appear.
•
Bit 0: Do Not Disturb.
•
Bit 1: Allow Call Waiting.
•
Bit 2: Block Caller ID.
•
Bit 3: Call Forward Number.
•
Bits 4–5: Reserved.
•
Bit 6: Display Name.
•
Bit 7: Time Format.
•
Bit 8: Date Format.
•
Bit 9: Voice Mail Number.
•
Bit 10: Allow Call Transfer.
•
Bit 11: Allow Attended Transfer.
•
Bit 12: Allow Conference.
•
Bit 13: Short Name.
•
Bits 14–23: Reserved.
•
Bit 24: Block Anonymous Call.
•
Bit 25: Reserved.
•
Bit 26: Forward to Voice Mail Delay.
•
Bit 27 and bits 29–31: Reserved.
In addition, bit 28, if set to 1, causes a registration status icon to appear on the
phone’s LCD screen. This icon indicates whether the phone is registered to the
SIP proxy server.
Value type: Bitmap.
Default value: 0xFFFFFFFF
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-7
Call Preference Parameters (continued)
Parameter
Description
GUI Set Mask
(on web page)
Specifies which parameters on the Call Preferences menu on the phone can be
changed by an end user.
CallPrefGuiSet
(in profile)
Set a bit to 0 if an end user should not be able to change the corresponding
parameter. Set the bit to 1 if an end user should be able to change the parameter.
•
Bit 0: Do Not Disturb.
•
Bit 1: Allow Call Waiting.
•
Bit 2: Block Caller ID.
•
Bit 3: Call Forward Number.
•
Bits 4–5: Reserved.
•
Bit 6: Display Name.
•
Bit 7: Time Format.
•
Bit 8: Date Format.
•
Bit 9: Voice Mail Number.
•
Bit 10: Allow Call Transfer.
•
Bit 11: Allow Blind Transfer.
•
Bit 12: Allow Conference.
•
Bit 13: Short Name.
•
Bit 24: Block Anonymous Call.
•
Bit 25: Reserved.
•
Bit 26: Forward to Voice Mail Delay.
Value type: Bitmap.
Default value: 0xFFFFFFFFparameters:network<$startrange>
Tone Parameters
Table A-8 describes the tone parameters that you can configure through a phone’s
profile file or through its Tone Parameters web page.
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Reference List of Parameters
Configuration Parameters
Tip
Table A-8
To access the Call Preferences area directly from a web browser, enter
IP_address/ToneConfiguration, where IP_address is the IP address of your
Cisco Unified IP Phone.
Tone Parameters
Parameter
Description
SigTimer
Timeout values for signal events.
•
Bits 0–7: CWT Period, which the number of 0.1-second intervals to wait
between each burst of call-waiting tone. The range is 0 to 255. The default
value is 100 (0x64, 10 seconds). 0=Use default.
•
Bits 8–13: Reserved.
•
Bits 14–19: Ring Timeout, which is the number of 10-second intervals to
wait between when the phone starts ringing and the phone rejects the
incoming call. Range: 0 to 63. 0=Never time out. Default value: 6 (0x6,
60 seconds).
•
Bits 20–25: NoAns Timeout, which is the number of seconds to wait
between when the phone starts ringing and the phone initiates call
forwarding on no answer. Range: 0 to 63. Default value: 20 (0x14,
20 seconds).
•
Bits 28–29: First Key Repeat Interval, which specifies how long a user
must hold the Volume or the Navigation button up or down before the
desired change begins to repeat. Valid values: 0 (1 second), 1 (disable
repeat), 2 (2 seconds), and 3 (3 seconds). Default value: 0 (1 second).
•
Bits 30–31: Subsequent Key Repeat Interval, which specifies the intervals
at which a change continues to repeat (after the First Key Repeat Interval)
when a user continues to hold the Volume or the Navigation button up or
down. Valid values: 0 (0.25 second), 1 (0.5 second), 2 (0.75 second), and
3 (1 second). Default value: 0 (0.25 second).
Value type: Bitmap.
Default value: 0x01418064
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-8
Tone Parameters (continued)
Parameter
Description
RingOnOffTime
Specifies the ringer cadence pattern, expressed as three comma-separated
integers a,b,c, where:
•
a—Number of seconds to wait before turning the ring on.
•
b—Number of seconds to wait before turning the ring off.
•
c—Ring frequency.
Value type: Three comma-separated integers.
Default value: 2,4,25
DialTone
Tone that plays when the phone is ready to accept the first digit of a telephone
number or an IP address.
Value type: Array of 11 short integers.
Default value: 2,31538,814,30831,2032,0,0,0,0,0,0
DialTone2
Secondary dial tone. For example, this tone might play after you dial a number
to obtain an outside line.
Value type: Array of 11 short integers.
Default value: 2,30743,1384,29864,1252,0,0,0,0,0,0
BusyTone
Tone that plays when the called party’s line is busy.
Value type: Array of 11 short integers.
Default value: 2,30467,1104,28959,1404,1,4000,4000,0,0,0
ReorderTone
Tone that plays when the called number does not exist or when the external
network circuit is busy.
Value type: Array of 17 short integers.
Default value: 0,2,30467,1104,28959,1404,0,0,1,2000,2000,0,0,0,0,0,0
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Reference List of Parameters
Configuration Parameters
Table A-8
Tone Parameters (continued)
Parameter
Description
RingBackTone
Tone that plays when the called party’s line is ringing.
Value type: Array of 11 short integers.
Default value: 2,30831,2032,30467,1104,1,16000,32000,0,0,0
CallWaitTone
Tone that plays to indicate that you have a call waiting.
Value type: Array of 11 short integers.
Default value: 1,30831,2412,0,0,1,2400,2400,0,0,4800
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Appendix A
Reference List of Parameters
Configuration Parameters
Audio Parameters
Table A-9 describes the network parameters that you can configure through a
phone’s profile file or through its Audio Parameters web page.
Tip
Table A-9
To access the Call Preferences area directly from a web browser, enter
IP_address/AudioConfiguration, where IP_address is the IP address of your
Cisco Unified IP Phone.
Audio Parameters
Parameter
Description
RxCodec
Preferred audio decoder (receiving codec):
•
1: G.711A-law
•
2: G.711u-law
•
3: G.729a
Value type: Integer.
Default value: 2
TxCodec
Preferred audio encoder (transmitting codec):
•
1=G.711A-law
•
2=G.711u-law
•
3=G.729a
Value type: Integer.
Default value: 2
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Reference List of Parameters
Configuration Parameters
Table A-9
Audio Parameters (continued)
Parameter
Description
AudioMode
Audio operating mode.
•
Bit 0: G.711 silence suppression:
– 0=Disable.
– 1=Enable.
•
Bits 1–3: Reserved.
•
Bits 4–5: DTMF transmission method:
– 0=Always inband.
– 1=Negotiated via SDP.
– 2=Always out-of-band.
•
Bits 6–31: Reserved.
Value type: Bitmap.
Default value: 0x00000011
ConnectMode
Connection mode for the selected call-signaling protocol.
See Table A-10 on page A-34 for syntax and usage details.
Value type: Bitmap.
Default value: 0x00000000
NumTxFrames
Number of frames per outbound audio RTP packet. For G.711 and G.729
codecs, a frame is 10 ms. Cisco recommends that you use the default value.
Valid values are 1, 2, 3, 4, 5, or 6.
Value type: Integer.
Default value: 2
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-10 ConnectMode Parameter
Bit
Description
0–15
Reserved. Must be set to 0.
16
Registration removal prior to re-registration.
•
0=Disable (default).
•
1=When the phone powers up, “Contact: *” is used to remove all registrations. On
subsequent registration cycles, “Contact: current_SIP_URL;expires=0” is used.
17–18
Reserved. Must be set to 0.
19
IP ringback and early media.
20
21
A-34
•
0=Do not send a ringback tone to the caller (default).
•
1=Send a ring back tone to the caller.
Include “action=proxy” in REGISTER request. Do not enable if bit 21 is enabled.
•
0=Disable (default).
•
1=Enable.
Include “action=redirect” in REGISTER request.
•
0=Disable (default).
•
1=Enable.
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Configuration Parameters
Table A-10 ConnectMode Parameter (continued)
Bit
Description
22
Process a received = parameter in the VIA header to extract the external IP addresses
used by the Network Address Translation (NAT) router.
•
0=Disable (default).
•
1=Enable.
When a Cisco Unified IP Phone is operating behind a NAT, the NATIP parameter must
be set to the external IP address of the NAT router. This setting allows the correct IP
address to be placed in the Contact and SDP headers.
You may leave the NATIP address set to the default value of 0 (or 0.0.0.0) and let the
phone automatically scan the VIA header for a received = parameter. The parameter, if
present, would indicate that the phone is operating behind a firewall.
The phone proceeds as follows:
1.
If the received = parameter is an INVITE response, the current INVITE is canceled
and a new INVITE is sent with the new IP address extracted from the
received =NAT_IP_Address parameter in the Contact header. This step is performed
only if registration is currently in an idle state.
2.
If the received = parameter is in a REGISTER response as a result of a REGISTER
command, the phone will cancel all previous registrations and re-register with the
new IP address extracted from the received = NAT_IP_Address parameter in the
Contact header.
Note
23
For the phone to automatically detect its presence behind a NAT, the SIP proxy
server or remote user agent server must include the received = parameter in the
VIA header in the responses to the phone if the proxy detects that the source
address and port do not match those in the VIA header.
Reserved. Must be set to 0.
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Appendix A
Reference List of Parameters
Configuration Parameters
Table A-10 ConnectMode Parameter (continued)
Bit
Description
24
Include RTP statistics in BYE request and response.
•
0=Disable (default).
•
1=Enable.
If this bit is enabled, the phone will insert the headers RxStat and TxStat as follows:
RxStat: Dur=a,Pkt=b,Oct=c,LatePkt=d,LostPkt=e,AvgJit=f
TxStat: Dur=g,Pkt=h,Oct=i
where:
25–31
A-36
•
Dur is the total number of seconds since the beginning of reception or transmission
•
Pkt is the total number of RTP packets received or transmitted
•
Oct is the total number of RTP payload octets received or transmitted (not including
RTP header)
•
LatePkt is the total number of late RTP packets received
•
LostPkt is the total number of lost RTP packets received (not including late RTP
packets)
•
AvgJit is the average jitter, which is an estimate of the statistical variance of the RTP
packet inter-arrival time, measured in timestamp unit and calculated according to
RFC 1889.
•
a, b, c, d, e, f, g, h, and i are integers
Reserved. Must be set to 0.
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B
Providing Information to Users Via a
Website
If you are a system administrator, you are likely the primary source of information
for Cisco Unified IP Phone users in your network or company. It is important to
provide current and thorough information to end users.
Cisco recommends that you create a web page on your internal support site that
provides end users with important information about their new Cisco Unified IP
Phones.
Consider adding the following types of information to this site:
•
How Users Obtain Support for the Cisco Unified IP Phone, page B-1
•
How Users Get Copies of Cisco Unified IP Phone Manuals, page B-2
•
How Users Access Voice Messages, page B-3
How Users Obtain Support for the Cisco Unified IP
Phone
To successfully use some features on the Cisco Unified IP Phone (such as speed
dial numbers and voice messaging system options), users must receive
information from you or your network team or be able to contact you for
assistance.
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Appendix B
Providing Information to Users Via a Website
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Get Copies of Cisco Unified IP Phone
Manuals
You should provide end users with access to user documentation for the
Cisco Unified IP Phones. This documentation includes detailed user instructions
for key phone features. See the “Related Documentation” section on page xiii for
more information.
There are several Cisco Unified IP Phone models available, so to assist users in
finding the appropriate documentation on the Cisco website, Cisco recommends
that you provide links to the current documentation. If you do not want to or
cannot send users to the Cisco website, Cisco suggests that you download the PDF
files and provide them to end users on your website.
For a list of available documentation for Cisco Unified IP Phones, go to this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
For a list of available documentation for Cisco Unified CallManager, go to this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
For more information about viewing or ordering documentation, see the
“Obtaining Documentation” section on page xiv.
B-2
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Providing Information to Users Via a Website
How Users Access Voice Messages
How Users Access Voice Messages
Cisco Unified CallManager provides you with the flexibility to integrate with
many different voice messaging systems, including the Cisco Unity voice
messaging system. Because you can integrate with many different systems, you
must provide users with information about how to use your specific system.
You should provide this information to each user:
•
How to access the voice messaging system account.
Make sure that you have used Cisco Unified CallManager to configure the
Messages button on the Cisco Unified IP Phone.
•
Initial password for accessing the voice messaging system.
Make sure that you have configured a default voice messaging system
password for all users.
•
How the phone indicates that messages are waiting.
Make sure that you have used Cisco Unified CallManager to set up a message
waiting indicator (MWI) method.
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Appendix B
Providing Information to Users Via a Website
How Users Access Voice Messages
B-4
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C
Supporting International Users
Translated and localized versions of the Cisco Unified IP Phones are available in
several languages.
If you are using Cisco Unified IP Phones in a locale other than English, you
should install the Cisco Unified IP Telephony Locale Installer on every
Cisco Unified CallManager server in the cluster. Installing the locale installer
ensures that you have the latest translated text, user and network locales, and
country-specific phone tones available for the Cisco Unified IP Phones. For more
information, refer to Using the Cisco Unified IP Telephony Locale Installer.
You can obtain translated documentation for the Cisco Unified IP Phones at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
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Appendix C
C-2
Supporting International Users
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D
Technical Specifications
The following sections describe the technical specifications for the
Cisco Unified IP Phone 7905G and 7912G.
•
Physical and Operating Environment Specifications, page D-1
•
Cable Specifications, page D-2
•
Network Port Pinouts, page D-2
Physical and Operating Environment Specifications
Table D-1 shows the physical and operating environment specifications for the
Cisco Unified IP Phone 7905G and 7912G.
Table D-1
Physical and Operating Specification
Specification
Value or Range
Operating temperature
0° to 40°C (32° to 104°F)
Operating relative
humidity
10% to 95% (non-condensing)
Storage temperature
-10° to 60°C (14° to 140°F)
Height
20.32 cm (8 in.)
Width
17.67 cm (7 in.)
Depth
15.24 cm (6 in.)
Weight
0.9 kg (1.9 lb)
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Appendix D
Technical Specifications
Cable Specifications
Table D-1
Physical and Operating Specification (continued)
Specification
Power
Cables
Value or Range
•
100-240 VAC, 50-60 Hz, 0.5 A—when using the
AC adapter
•
48 VDC, 0.2 A—when using the in-line power
over the network cable
Two (2) pair of Category 3 for 10-Mbps cables
Two (2) pair of Category 5 for 100-Mbps cables
Distance Requirements As supported by the Ethernet Specification, it is
assumed that most Cisco Unified IP Phones should be
within 100m (330 feet) of a phone closet.
Cable Specifications
•
RJ-11 jack for handset connection
•
RJ-45 jack for the LAN 10/100BASE-T connection (labeled LAN)
•
48-volt power connector. The diameter of the center pin in the phone power
jack (Switchcraft 712A) is .1 inch (2.5 mm). The center pin is positive (+)
voltage. The miniature power plug required to mate with the power jack on
the phone is a Switchcraft 760 or equivalent.
Network Port Pinouts
Although both the network and access ports are used for network connectivity,
they serve different purposes and have different port pinouts.
Network Port Connector
Table D-2 describes the network port connector pinouts.
D-2
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Appendix D
Technical Specifications
Network Port Pinouts
Table D-2
Network Port Connector Pinouts
Pin Number
Function
1
TD+
2
TD-
3
RD+
4
+48 Volts return1
5
+48 Volts return1
6
RD-
7
+48 Volts source1
8
+48 Volts source1
1. When used to receive power from an inline
power card in the Cisco Catalyst switch.
Access Port Connector
Table D-3 describes the access port connector pinouts.
Table D-3
Access Port Connector Pinouts
Pin Number
Function
1
RD+
2
RD-
3
TD+
4
Not Used
5
Not Used
6
TD-
7
Not Used
8
Not Used
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Appendix D
Technical Specifications
Network Port Pinouts
D-4
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A P P E N D I X
E
Feature Support by Protocol for Cisco
Unified IP Phone 7905G/7912G
This appendix provides information about feature support for the Cisco
Unified IP Phone 7905G and 7912G using the SCCP or SIP protocol with Cisco
Unified CallManager Release 5.0(1).
Table E-1 provides a high-level overview of calling features and their support by
protocol. This table focuses primarily on end-user calling features and is not
intended to represent a comprehensive listing of all available phone features. For
details about user interface differences and feature use, refer to the
Cisco Unified IP Phone 7912G and 7905G user guide:
•
Cisco Unified IP Phone 7912G and 7905G Guide for Cisco Unified
CallManager 5.0 (SCCP)
•
Cisco Unified IP Phone 7912G and 7905G Guide for Cisco Unified
CallManager 5.0 (SIP)
These guides are available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
The specific sections that describe the features in the phone user guide are
referenced in Table E-1.
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Appendix E
Table E-1
Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G
Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by
Protocol
Cisco Unified IP Phones 7912G
and 7905G
Features
SCCP
SIP
For More Information
Abbreviated Dialing
Supported
—
“Basic Call Handling—Placing a Call”
Answer Release
Supported
Supported
“Basic Call Handling—Answering a Call”
Auto Answer
Supported
—
“Basic Call Handling—Answering a Call”
Auto Dial
—
—
Barge (and cBarge)
Supports
cBarge only
—
Busy Lamp Field
(BLF) Call Lists
—
—
Busy Lamp Field
(BLF) Speed Dial
—
—
Call Back
Supported
—
“Basic Call Handling—Placing a Call”
Call Forward All
Supported
Supported
“Quick Reference—Using Call Forward”
Call Forward Busy
Supported
Supported
Users do not interact with this feature
directly. It is configured on Cisco Unified
CallManager
Call Forward No
Answer
Supported
Supported
Users do not interact with this feature
directly. It is configured on Cisco Unified
CallManager
Call Park
Supported
—
“Advanced Call Handling—Storing and
Retrieving Parked Calls”
Call Pickup/Group
Call Pickup
Supported
—
“Advanced Call Handling—Picking Up a
Redirected Call on Your Phone”
Call Waiting
Supported
Supported
“Basic Call Handling—Call Waiting”
Caller ID
Supported
Supported
Cisco Extension
Mobility
Supported
—
Calling Features
E-2
“Advanced Call Handling—Understanding
Shared Lines”
“Advanced Call Handling—Using Cisco
Extension Mobility”
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Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G
Table E-1
Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by
Protocol (continued)
Cisco Unified IP Phones 7912G
and 7905G
Features
SCCP
SIP
For More Information
Client Matter Codes
(CMC)
Supported
—
“Basic Call Handling—Placing a Call”
Conference
Supported
Supported
“Quick Reference—Making Conference
Calls”
Conference List
Supported
—
“Basic Call Handling—Making Conference
Calls”
Computer Telephony
Integration (CTI)
Applications
Supported
—
Users do not interact with this feature
directly. It is configured on Cisco Unified
CallManager
Do Not Disturb
(DND)
—
Supported
“Basic Call Handling—Additional Features
Available from the Call Preferences Menu”
Distinctive Ring
—
Fast Dial Service
Supported
—
—
Calling Features
“Customizing Your Phone on the
Web—Configuring Features and Services
on the Web”
Forced Authorization Supported
Codes (FAC)
—
Help System
—
—
Hold/Resume
Supported
Supported
“Basic Call Handling—Using the Hold
Button”
Immediate Divert
Supported
—
“Basic Call Handling—Answering a Call”
Join/Select
Supported
—
“Basic Call Handling—Making Conference
Calls”
Malicious Call ID
Supported
—
“Advanced Call Handling—Tracing
Suspicious Calls”
Meet-Me Conference Supported
—
“Quick Reference—Making Conference
Calls”
“Basic Call Handling—Placing a Call”
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Appendix E
Table E-1
Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G
Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by
Protocol (continued)
Cisco Unified IP Phones 7912G
and 7905G
Features
SCCP
SIP
For More Information
Multilevel
Precedence and
Preemption (MLPP)
Supported
—
“Advanced Call Handling—Prioritizing
Critical Calls”
Multiple Calls per
Line Appearance
6
2
“An Overview of Your Phone—Call
Handling and Navigation Tips”
Mute
—
—
On-hook
Dialing/Pre-Dial
Supported
Supported
“Basic Call Handling—Placing a Call”
Privacy
Supported
—
“Advanced Call Handling—Understanding
Shared Lines”
Quality Reporting
Tool (QRT)
Supported
—
“Troubleshooting Your Phone—Using the
Quality Reporting Tool”
Redial
Supported
Supported
“Basic Call Handling—Placing a Call”
Shared Line
Supported
Limited
Support
“Advanced Call Handling—Understanding
Shared Lines”
Speed Dialing
Supported
Supported
“Quick Reference—Using Speed Dial”
Transfer
Supported
Supported
“Quick Reference—Transferring a Call”
Transfer - Direct
Transfer
Supported
—
“Quick Reference—Transferring a Call”
URL Dialing
—
—
Video Support
—
—
Voice Mail
Supported
Supported
“Using Voice Messaging, Call Logs, and
Directories”
WebDialer
Supported
—
“Customizing Your Phone on the
Web—Configuring Features and Services
on the Web”
Calling Features
Settings
E-4
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Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G
Table E-1
Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by
Protocol (continued)
Cisco Unified IP Phones 7912G
and 7905G
Features
SCCP
SIP
For More Information
Calling Features
Voice Quality Metrics —
Call Statistics
—
—
Supported
4.1(3)
—
Supported
Supported
Services
SDK Compliance
Directories
Call Logs
Corporate Directories Supported
—
Personal Directory
Enhancements
—
Supported
“Using Voice Messaging, Call Logs, and
Directories”
Supplemental Features and Applications
Cisco IP Manager
Assistant
—
—
Cisco Unified IPMA User Guide
Cisco
Unified CallManager
AutoAttendant
Supported
—
Cisco Unified CallManager Features and
Services Guide
Cisco Unified
CallManager
Attendant Console
Supported
—
Cisco Unified CallManager Attendant
Console User Guide
Cisco
—
Unified IP Phone 791
4 Expansion Module
—
Cisco Unified IP Phone Expansion Module
7914 Guide
—
—
Cisco Unified VT Advantage User Guide
Cisco VT Advantage
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Appendix E
E-6
Feature Support by Protocol for Cisco Unified IP Phone 7905G/7912G
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I N D EX
NumTxFrames A-33
A
RxCodec A-32
AC adapter
connecting to 3-7
TxCodec A-32
auto-registration
providing power using 2-9
access port
using 2-13
auxiliary VLAN
about 3-5
description 2-3
connecting to 3-5, 3-7
Admin. VLAN Id parameter 4-15
Allow Blind Transfer parameter A-22
B
Allow Call Transfer parameter A-22
Backup Proxy Timeout parameter 4-21
Allow Call Waiting parameter A-22
BAT (Bulk Administration Tool) 2-15
Allow Conference parameter A-23
BlindTransfer parameter A-22
Alternate DNS parameter 4-17
BlndXfr softkey A-22
Alternate Domain parameter 4-18
Block Anonymous Calls 5-2
Alternate NTP parameter 4-17
Block Anonymous Calls parameter A-23
Alternate TFTP parameter 4-17
BlockAnonymous parameter A-23
AltNTPIP parameter A-11
Block Caller ID parameter A-23
anonymous calls, blocking A-23
BlockCallerId parameter A-23
AttendedTransfer parameter A-22
Block Outgoing Caller ID 5-2
audience, for this document xi
BOOTP server A-4
AudioMode parameter A-33
Broadcast A-7
audio parameters
BTXML cards version A-4
AudioMode A-33
busy tone A-30
ConnectMode A-33
BusyTone parameter A-30
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Index
Display Name A-24
C
DisplayName A-24
caller ID 5-3
Do Not Disturb A-23
display name A-24
DoNotDisturb A-23
call forward 5-2
Forward to VMail Delay A-26
call forwarding A-24
GUI Set Mask A-28
Call Forward Number parameter A-24
GUI Show Mask A-27
CallForwardNumber parameter A-24
Short Name A-25
call hold 5-2
ShortName A-25
CallManager 1 – 4 A-6
Time Format A-25
call preference parameters
TimeFormat A-25
Allow Blind Transfer A-22
Voice Mail Number A-24
Allow Call Transfer A-22
VoiceMailNumber A-24
Allow Call Waiting A-22
Call Preferences menu
Allow Conference A-23
allowing users to change parameters on A-28
AttendedTransfer A-22
controlling parameters displayed on A-27
BlindTransfer A-22
customizing A-27, A-28
BlockAnonymous A-23
Call Preferences screen A-22
Block Anonymous Calls A-23
CallPrefGuiSet parameter A-28
Block Caller ID A-23
CallPrefGuiShow parameter A-27
BlockCallerId A-23
call transfer
Call Forward Number A-24
attended A-22
CallForwardNumber A-24
blind A-22
CallPrefGuiSet A-28
call waiting 5-2, A-22
CallPrefGuiShow A-27
CallWaiting parameter A-22
CallWaiting A-22
call waiting tone A-31
Conference A-23
CallWaitTone parameter A-31
Date Format A-26
caution, cell phone interference 1-2
DateFormat A-26
CDP
IN-2
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description 1-5
discovery, performing A-13
CDP Enabled parameter 4-15
cell phone, interference 1-2
CfgInterval parameter A-10
Cisco Catalyst switches, interaction with 2-3
Cisco Discovery Protocol
See CDP
Cisco Discovery Protocol (CDP) 4-15
Cisco Unified CallManager
adding phone to database of 2-12
interactions with 2-2
required for Cisco Unified IP Phones 3-2
verifying settings 8-6
Cisco Unified CallManager Administration,
adding phones using 2-14
Cisco Unified IP Phone
adding
manually to Cisco Unified
CallManager 2-14
to Cisco Unified CallManager 2-12
using auto-registration 2-13
using BAT 2-15
configuration requirements 1-11
installation overview 1-11
installation requirements 1-11
mounting to wall 3-10
power sources 2-9
registering 2-12
registering with Cisco Unified
CallManager 2-13, 2-15
resetting 8-15
supported networking protocols 1-5
technical specifications D-1
troubleshooting 8-1
Cisco Unified IP Phone 7902G
figure 3-8
Cisco Unified IP Phone 7905G
features 1-2
figure 1-2, 3-8
Cisco Unified IP Phone 7912G
features 1-2
figure 1-2, 3-9
codec
number of text frames for A-33
receiving A-32
transmitting A-32
conference 5-3
conference call A-23
Conference parameter A-23
configuration
refresh interval A-10
configuration file
overview 2-8
configuration file, creating 8-7
configuration values
displaying 4-6
locked 4-3
configuration values, editing 4-5
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Index
configuration values unlocked 4-3
disabling 4-16
configuring
enabling 4-16
from a Cisco Unified IP Phone 4-3
troubleshooting 8-9
overview 1-11
DHCP enabled A-6
startup network settings 3-11
DHCP Enabled parameter 4-16
through phone’s web page A-2
Dhcp parameter A-10
Confrn softkey A-23
connecting
DHCP server A-4
IP address 4-10
handset 3-6
DHCP Server parameter 4-10
headset 3-6
dial plan
to AC adapter 3-7
rules A-20
to a computer 3-7
DialPlan parameter A-20
to the network 3-6
dial tone A-30
ConnectMode parameter A-33
DialTone2 parameter A-30
DialTone parameter A-30
directory numbers, assigning manually 2-14
D
direct transfer 5-3
daisy chaining, not supported 8-11
display name, for caller ID A-24
data VLAN 2-3
Display Name parameter A-24
date format, on LCD screen A-26
DisplayName parameter A-24
Date Format parameter A-26
DNS
DateFormat parameter A-26
disabling alternate 4-17
daylight savings time 4-14, A-12
enabling alternate 4-17
Default router A-5
DNS1IP parameter A-11
default router IP address 4-12
DNS2IP parameter A-11
Default Router parameter 4-12
DNS server
default values, setting parameters to 4-18
IP address of primary 4-13
DHCP
IP address of secondary 4-13
description 1-5
IN-4
troubleshooting 8-10
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verifying settings 8-5
F
DNS server 1 A-5
DNS Server 1 parameter 4-13
features
DNS server 2 A-5
configuring on phone, overview 1-9
DNS Server 2 parameter 4-13
configuring with Cisco Unified CallManager,
overview 1-8
documentation
informing users about, overview 1-10
additional xiii
for users B-2
Domain name A-5
Firmware Versions screen 6-3
Forward to VMail Delay parameter A-26
domain name
disabling alternate 4-18
G
enabling alternate 4-18
Domain Name parameter 4-11
GUI Set Mask parameter A-28
Domain parameter A-11
GUI Show Mask parameter A-27
Do Not Disturb 5-4, A-23
Do Not Disturb parameter A-23
H
DoNotDisturb parameter A-23
DTMF transmission method A-33
handset 3-6
Dynamic Host Configuration Protocol
Hardware features A-4
See DHCP
Hardware revision A-3
headset port 3-6
Host name A-4
E
Host Name parameter 4-11
Edit softkey 4-19
Elapsed time A-7
I
encryption key 4-18
erase configuration, procedure 8-15
inline power 2-9
Erase Configuration parameter 4-18
inline switching module, providing power
using 2-9
installation
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Index
Cisco Unified CallManager
configuration 3-2
M
network requirements 3-2
MAC address
safety warnings 3-3
installing
determining 2-12
value A-3, A-4
preparing 2-12
MAC Address parameter 4-10
requirements, overview 1-11
MAXRedirect parameter A-17
interference, cell phone 1-2
Media Access Control (MAC) address 4-10
IP 1-6
MediaPort parameter A-18
IP address A-5
menu
default router 4-12
Status 6-2
DHCP server 4-10
Multicast A-7
network gateway 4-12
phone 4-11
troubleshooting 8-5
IP Address parameter 4-11
IPDialPlan parameter A-20
N
name
displayed on LCD screen A-24, A-25
for caller ID A-24
NATIP parameter A-17
L
native VLAN 2-3
local configuration, erasing 8-15
NatServer parameter A-19
Local RTP Port parameter 4-20
NatTimer parameter A-20
Local SIP Port parameter 4-20
NAT WAN IP Address parameter 4-21
log file 8-13
Login ID parameter 4-20
Network Address Translation (NAT) WAN, IP
address 4-21, A-17
LoginID parameter A-16
Network Configuration menu
displaying 4-3
editing options on 4-5
parameters 4-10 to 4-18
resetting parameters to default values 4-18
IN-6
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unlocking options on 4-3
Network Configuration menu parameters
networking protocol
CDP 1-5
Admin. VLAN Id 4-15
DHCP 1-5
Alternate DNS 4-17
IP 1-6
Alternate Domain 4-18
RTP 1-6
Alternate NTP 4-17
TCP 1-6
Alternate TFTP 4-17
TFTP 1-6
CDP Enabled 4-15
UDP 1-7
Default Router 4-12
networking protocols, supported 1-5
DHCP Enabled 4-16
network outages, identifying 8-8
DHCP Server 4-10
network parameter
DNS Server 1 4-13
Dhcp A-10
DNS Server 2 4-13
DNS1IP A-11
Domain Name 4-11
DNS2IP A-11
Erase Configuration 4-18
Domain A-11
Host Name 4-11
Nprintf A-15
IP Address 4-11
OpFlags A-13
MAC Address 4-10
StaticIP A-10
NTP Server 1 4-13
StaticNetMask A-10
NTP Server 2 4-13
StaticRoute A-10
Operational VLAN Id 4-14
TraceFlags A-15
Profile Encrypt Key 4-18
VLANSetting A-14
Subnet Mask 4-11
network parameters
TFTP Enabled 4-16
AltNTPIP A-11
TFTP Server 4-12
CfgInterval A-10
Time Zone 4-14
NTPIP A-11
VLAN Enabled 4-15
TftpURL A-9
network connectivity, verifying 8-4
TimeZone A-12
network gateway IP address 4-12
TOS A-14
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Index
UseTftp A-9
O
network port
about 3-5
Operational VLAN Id parameter 4-14
connecting to 3-5, 3-6
OpFlags parameter A-13
network requirements, for installation 3-2
OutBoundProxy parameter A-18
network settings
Outbound Proxy parameter 4-21
accessing 4-2
startup configuration 3-11
overview, configuring Cisco Unified IP
Phones 1-11
Network Statistics screen 6-3
No softkey 4-19
P
nprintf.exe 8-12
Nprintf parameter 8-13, A-15
parameter
nptcap 8-14
audio A-32 to A-33
NTPIP parameter A-11
network A-8 to A-15
NTP server
tone A-28
address of primary 4-13
parameters
address of secondary 4-13
call preference A-22 to A-28
disabling alternate 4-17
Network Configuration menu 4-10 to 4-18
enabling alternate 4-17
SIP A-15 to A-20
IP address of primary A-11
SIP Configuration menu 4-19 to 4-21
IP address of secondary A-11
tone A-29 to A-31
NTP Server 1 A-5
password 4-19, A-16
NTP Server 1 parameter 4-13
Password parameter 4-19
NTP Server 2 A-5
Phone Configuration web page 4-22
NTP Server 2 parameter 4-13
physical connection, verifying 8-8
NumTxFrames parameter A-33
port
10/100PC 3-5
10/100SW 3-5
access 3-5, 3-7
network 3-5, 3-6
IN-8
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power patch panel, providing power using 2-9
disabling A-13
power source
enabling A-13
description 2-9
refresh interval, configuration A-10
design of 2-10
Register Expires parameter 4-21
external 2-9
Register with Proxy parameter 4-21
inline power from Cisco Catalyst
switches 2-9
registration, resolving problems with 8-3
power patch panel 2-9
registration renewal, configuring seconds
between 4-21, A-16, A-17
redundancy for 2-11
registration status icon A-27
Product ID A-4
reorder tone A-30
profile
ReorderTone parameter A-30
disabling downloading from TFTP
server 4-16, A-9
resetting
Cisco Unified IP phone 8-15
enabling downloading from TFTP
server 4-16, A-9
continuously 8-8
disabling A-13
IP address of TFTP server containing A-9
enabling A-13
Profile Encrypt Key parameter 4-18
intentionally 8-9
Proxy parameter A-16
prserv 8-13
PWD parameter A-16
resolving, startup problems 8-2
ring back tone A-31
RingBackTone parameter A-31
ringer cadence pattern A-30
R
RingOnOffTime parameter A-30
Real-time Transport Protocol
See RTP
RTP 1-6
RxCodec parameter A-32
Receive errors A-7
Receive overflow A-7
S
Receive packets A-7
redundancy, for power 2-11
refreshing
safety warnings, for installation 3-3
screens
Call Preferences A-22
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SIP Parameters A-15
MediaPort A-18
Serial number A-3
NATIP A-17
Shared Line 5-4
NatServer A-19
Short Name parameter A-25
NatTimer A-20
ShortName parameter A-25
OutBoundProxy A-18
signal events, timeout values A-29
Proxy A-16
SigTimer parameter A-29
PWD A-16
silence suppression A-33
SIPPort A-17
SIP Configuration menu
SIPRegInterval A-16, A-17
resetting parameters to default values 4-18
SIP Configuration menu parameters
Backup Proxy Timeout 4-21
SIPRegOn A-17
UID A-16
UseLoginID A-16
Local RTP Port 4-20
SIP Parameters screen A-15
Local SIP Port 4-20
SIPPort parameter A-17
Login ID 4-20
SIP Proxy parameter 4-19
NAT WAN IP Address 4-21
SIP proxy server
Outbound Proxy 4-21
IP address 4-19, A-16
Password 4-19
SIPRegInterval parameter A-16, A-17
Register Expires 4-21
SIP registration
Register with Proxy 4-21
disabling 4-21, A-17
SIP Proxy 4-19
enabling 4-21, A-17
Use Login ID 4-20
SIPRegOn parameter A-17
User ID 4-19
softkey
SIP outbound proxy server, IP address 4-21,
A-18
Edit 4-19
No 4-19
SIP parameters
DialPlan A-20
IPDialPlan A-20
LoginID A-16
Yes 4-19
Software version A-3
speaker
about 3-6
MAXRedirect A-17
IN-10
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disabling 3-6
phone does not start 8-2
SRST A-6
phone resetting 8-8
startup
failure 8-2
resolving problems with 8-2
startup process
accessing TFTP server 2-6
T
TCP 1-6
configuring VLAN 2-5
technical specifications, for Cisco Unified IP
Phone D-1
contacting Cisco Unified CallManager 2-7
telephony features
loading stored phone image 2-4
caller ID 5-3
obtaining IP address 2-5
call forward 5-2
obtaining power 2-4
call hold 5-2
requesting configuration file 2-7
call waiting 5-2
understanding 2-4
conference 5-3
verifying 3-11
direct transfer 5-3
StaticIP parameter A-10
TFTP
StaticNetMask parameter A-10
description 1-6
StaticRoute parameter A-10
disabling 4-16
status, viewing messages 6-2
disabling alternate server 4-17
Status menu 6-2
enabling 4-16
status messages 6-2
enabling alternate server 4-17
Status Messages screen 6-2
troubleshooting 8-4
Subnet mask A-5
TFTP Enabled parameter 4-16
subnet mask
TFTP server
used by phone 4-11
Subnet Mask parameter 4-11
symptom
disabling downloading of profile from 4-16,
A-9
enabling downloading of profile from 4-16,
A-9
LCD screen does not display 8-2
IP address 4-12, A-9
phone does not register 8-3
URL 4-12
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Index
TFTP server 1 A-5
TFTP server 2 A-5
Transmission Control Protocol
See TCP
TFTP Server parameter 4-12
Transmit errors A-7
TftpURL parameter A-9
Transmit packets A-7
time format, on LCD screen A-25
Trivial File Transfer Protocol
Time Format parameter A-25
See TFTP
TimeFormat parameter A-25
Trnsfer softkey A-22
time zone, of time on phone 4-14, A-12
troubleshooting
Time Zone parameter 4-14
Cisco Unified CallManager settings 8-6
TimeZone parameter A-12
Cisco Unified IP Phone 8-1
tone
collecting information for 8-12
busy tone A-30
DHCP 8-9
call waiting tone A-31
DNS 8-10
dial tone A-30
DNS settings 8-5
reorder A-30
IP addressing and routing 8-5
ring back tone A-31
network connectivity 8-4
secondary dial tone A-30
network outages 8-8
tone parameters
phones resetting 8-9
BusyTone A-30
physical connection 8-8
CallWaitTone A-31
server to which messages are sent A-15
DialTone A-30
services on Cisco Unified CallManager 8-6
DialTone2 A-30
TFTP settings 8-4
ReorderTone A-30
VLAN configuration 8-9
RingBackTone A-31
TxCodec parameter A-32
RingOnOffTime A-30
SigTimer A-29
ToS (Type of Service) A-14
U
TOS parameter A-14
UDP 1-7
TraceFlag parameter A-15
UID parameter A-16
IN-12
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SIP), Cisco Unified IP Phones
OL-8131-01
Index
understanding
VLAN Enabled parameter 4-15
interactions with Cisco Catalyst switches 2-3
VLANSetting parameter A-14
interactions with Cisco Unified
CallManager 2-2
Voice Mail Number parameter A-24
startup process 2-4
voice messages A-24
Use Login ID parameter 4-20
UseLoginID parameter A-16
User Datagram Protocol
See UDP
VoiceMailNumber parameter A-24
voice message system
delay before call is forwarded to A-26
phone number for A-24
voice VLAN 2-3
user ID 4-19, A-16
User ID parameter 4-19
users
accessing voice messages B-3
documentation for B-2
how they get support B-1
required information B-1
UseTftp parameter A-9
W
wall mounting, Cisco Unified IP Phone 3-10
web page
Call Preferences A-22
configuration options A-2
configuring 4-22, A-2
Device Information area A-3
V
Device Logs area A-7
for Cisco Unified IP Phone 7905G A-2
verifying
startup process 3-11
VLAN
auxiliary 4-14
for Cisco Unified IP Phone 7912G A-2
Network Configuration area A-4
Network Statistics area A-6
SIP Parameters A-15
auxiliary, for voice traffic 2-3
configuring for voice networks 2-3
disabling 4-15
enabling 4-15
Y
Yes softkey 4-19
native, for data traffic 2-3
verifying 8-9
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SIP), Cisco Unified IP Phones
OL-8131-01
IN-13
Index
IN-14
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SIP), Cisco Unified IP Phones
OL-8131-01
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