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Cisco AS5350XM Universal Gateway
Chassis Installation Guide

Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100

Text Part Number: OL-6417-02

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required
to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not
installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to
comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable
protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital
devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television
communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its
peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits
controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public
domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH
ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF
DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco
Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation,
Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ
Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing,
ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0502R)

Cisco AS5350XM Universal Gateway Chassis Installation Guide
© 2005 Cisco Systems, Inc. All rights reserved.

CONTENTS
Preface

vii

Document Organization

vii

Document Conventions viii
Warning Definition ix
Obtaining Documentation xiv
Cisco.com xiv
Product Documentation DVD xiv
Ordering Documentation xv
Documentation Feedback

Cisco Product Security Overview xvi
Reporting Security Problems in Cisco Products

xvi

Obtaining Technical Assistance xvii
Cisco Technical Support & Documentation Website
Submitting a Service Request xvii
Definitions of Service Request Severity xviii
Obtaining Additional Publications and Information

CHAPTER

Overview

1-1

Product Serial Number Location

1-2

Cisco Product Identification Tool

1-3

Dial Feature Cards (DFCs)
Power Supply

1-3

1-4

Chassis Specifications
2

xviii

1-1

Chassis Components

CHAPTER

xvii

1-4

Preparing to Install the Cisco AS5350XM Universal Gateway
Safety Recommendations 2-1
Maintaining Safety with Electricity 2-1
Preventing Electrostatic Discharge Damage
Required Tools and Equipment

2-1

2-2

2-3

Preparing to Connect to a Network 2-3
Ethernet Connections 2-4
Console and Auxiliary Ports 2-4
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Contents

2T Serial Ports 2-5
Alarm Port 2-5
BITS Port 2-5
Power Supply Considerations

CHAPTER

2-6

Installing the Cisco AS5350XM Universal Gateway

Setting Up the Chassis 3-1
Setting the Chassis on a Desktop
Rack-Mounting the Chassis 3-3

3-1

3-2

Connecting to the Network 3-6
Connecting to an Ethernet Network
Connecting to a WAN 3-7

3-6

Connecting to the Console and Auxiliary Ports 3-11
Connecting to the Console Port 3-11
Connecting a Modem to the Auxiliary Port 3-12
Connecting a Signal Generator to the BITS Port
Connecting an Alarm to the Alarm Port

3-12

3-13

Supplying Power 3-13
Connecting the AC Power Cord 3-14
Wiring the DC Power Supply 3-15
Where to Go Next

CHAPTER

Troubleshooting

LEDs

3-18

4-1

Monitoring the Environment 4-2
Displaying the Environment Status
Troubleshooting Network Interfaces

4-3
4-5

Replacing the Fan Tray 4-5
Removing the Fan Tray 4-5
Installing the Fan Tray 4-8
Getting Help

APPENDIX

4-10

Replacing Memory Components

A-1

Removing the Chassis Cover A-1
Required Tools A-1
Safety Recommendations A-1
Chassis Cover Removal A-2
Replacing the Compact Flash

A-4

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Replacing DIMMs A-6
Required Tools and Equipment
Replacing the DIMM A-6

A-6

Replacing the Chassis Cover A-8
Required Tools and Equipment A-8
Chassis Cover Replacement A-9

APPENDIX

Replacing the Power Supply
Overview

B-1

Safety Recommendations

B-1

Required Tools and Equipment
Removing the Chassis Cover

B-2
B-2

Removing the Old Power Supply
Installing the Power Supply
Replacing the Chassis Cover

APPENDIX

Cabling Specifications

B-6

B-9
B-11

C-1

Console and Auxiliary Port Cables and Pinouts
Identifying a Rollover Cable C-2
Console Port Cables and Pinouts C-2
Auxiliary Port Cables and Pinouts C-4
Ethernet Port Pinouts
BITS Port Pinouts
Alarm Port Pinouts

C-1

C-4

C-5
C-5

Bantam Jack Port Pinouts

C-5

INDEX

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Contents

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Preface
This preface describes the objectives and organization of this document and explains how to find
additional information on related products and services. This preface contains the following sections:
•

Document Organization, page vii

•

Document Conventions, page viii

•

Obtaining Documentation, page xiv

•

Documentation Feedback, page xv

•

Cisco Product Security Overview, page xvi

•

Obtaining Technical Assistance, page xvii

•

Obtaining Additional Publications and Information, page xviii

Document Organization
This publication is designed for people who have some experience installing networking equipment such
as routers, hubs, servers, and switches. The person installing the universal gateway should be familiar
with electronic circuitry and wiring practices and have experience as an electronic or electromechanical
technician.
This table describes the contents of each chapter in this document.
Table 1

Document Organization

Chapter

Title

Description

Chapter 1

Overview

Overview of the Cisco AS5350XM universal gateway.

Chapter 2

Preparing to Install the
Cisco AS5350XM
Universal Gateway

Describes the tasks you must perform before you begin to
install the chassis.

Chapter 3

Installing the
Cisco AS5350XM
Universal Gateway

Describes the tasks you must perform to install the
Cisco AS5350XM chassis.

Chapter 4

Troubleshooting

Describes how to troubleshoot the chassis by referring to
the chassis LEDs.

Appendix A Replacing Memory
Components

Describes how to replace memory chips in the chassis
field-replaceable units.

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Document Conventions

Table 1

Chapter

Document Organization (continued)

Title

Description

Appendix B Replacing the Power Supply Describes how to replace the power supply.
Appendix C Cabling Specifications

Describes cabling and pinout information for the chassis.

Document Conventions
This publication uses the following conventions to convey instructions and information.
Table 2

Note

Timesaver

Caution

Tip

Document Conventions

Convention

Description

boldface font

Commands and keywords.

italic font

Variables for which you supply values.

[

Keywords or arguments that appear within square brackets are optional.

]

{x | y | z}

A choice of required keywords appears in braces separated by vertical bars. You
must select one.

screen font

Examples of information displayed on the screen.

boldface screen
font

Examples of information you must enter.

Nonprinting characters, for example passwords, appear in angle brackets in
contexts where italic font is not available.

[

]

Default responses to system prompts appear in square brackets.

This symbol means reader take note. Notes contain helpful suggestions or references to additional
information and material.

This symbol means the described action saves time. You can save time by performing the action
described in the paragraph.

This symbol means reader be careful. In this situation, you might do something that could result in
equipment damage or loss of data.

This symbol means the following information will help you solve a problem. The tips information might
not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.

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Document Conventions

Warning Definition

Warning

IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents. Use the statement number provided at the end of
each warning to locate its translation in the translated safety warnings that accompanied this
device.
SAVE THESE INSTRUCTIONS

Waarschuwing

BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan
veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij
elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard
praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de
waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt
raadplegen.
BEWAAR DEZE INSTRUCTIES

Varoitus

TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin
käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu
onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien
lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET

Attention

IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant
entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez
conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures
couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil,
référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS

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Document Conventions

Warnung

WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen
führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen
und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder
Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten
Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.

Avvertenza

IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle
persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli
relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le
traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI

Advarsel

VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du
begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med
elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten
av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne
enheten.
TA VARE PÅ DISSE INSTRUKSJONENE

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de
lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos
perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de
prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.
GUARDE ESTAS INSTRUÇÕES

¡Advertencia!

INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular
cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los
procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el
número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES

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Document Conventions

Varning!

VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada.
Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och
känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av
varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna
anordning.
SPARA DESSA ANVISNINGAR

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Document Conventions

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões
corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os
circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de
segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES

Advarsel

VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for
legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de
involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til
undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER

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Document Conventions

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Obtaining Documentation

Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.

Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package,
which may have shipped with your product. The Product Documentation DVD is updated regularly and
may be more current than printed documentation.

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Documentation Feedback

The Product Documentation DVD is a comprehensive library of technical product documentation on
portable media. The DVD enables you to access multiple versions of hardware and software installation,
configuration, and command guides for Cisco products and to view technical documentation in HTML.
With the DVD, you have access to the same documentation that is found on the Cisco website without
being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com
users (Cisco direct customers) can order a Product Documentation DVD (product number
DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/

Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product
Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Cisco will continue to support documentation orders using the Ordering tool:
•

Registered Cisco.com users (Cisco direct customers) can order documentation from the
Ordering tool:
http://www.cisco.com/en/US/partner/ordering/

•

Instructions for ordering documentation using the Ordering tool are at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

•

Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 1 800 553-NETS (6387).

Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback
form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.

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Cisco Product Security Overview

Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•

Report security vulnerabilities in Cisco products.

•

Obtain assistance with security incidents that involve Cisco products.

•

A current list of security advisories and notices for Cisco products is available at this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you can access a Product
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:
•

Emergencies — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for which
a severe and urgent security vulnerability should be reported. All other conditions are considered
nonemergencies.

•

Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

Tip

•

1 877 228-7302

•

1 408 525-6532

We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive
information that you send to Cisco. PSIRT can work from encrypted information that is compatible with
PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page
at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm
The link on this page has the current PGP key ID in use.

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Obtaining Technical Assistance

Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco
Technical Support & Documentation website on Cisco.com features extensive online support resources.
In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC)
engineers provide telephone support. If you do not have a valid Cisco service contract, contact your
reseller.

Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The website is
available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user
ID and password. If you have a valid service contract but do not have a user ID or password, you can
register at this URL:
http://tools.cisco.com/RPF/register/register.do

Note

Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support &
Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose
Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by
product ID or model name; by tree view; or for certain products, by copying and pasting show command
output. Search results show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the information before placing a
service call.

Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

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Obtaining Additional Publications and Information

For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
•

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo
merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/

•

Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
http://www.ciscopress.com

•

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:
http://www.cisco.com/packet

•

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies
learn how they can use technology to increase revenue, streamline their business, and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, using real-world case studies and business strategies to help readers make sound
technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/

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•

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj

•

Networking products offered by Cisco Systems, as well as customer support services, can be
obtained at this URL:
http://www.cisco.com/en/US/products/index.html

•

Networking Professionals Connection is an interactive website for networking professionals to share
questions, suggestions, and information about networking products and technologies with Cisco
experts and other networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking

•

World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html

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C H A P T E R

Overview
This chapter provides an overview of the Cisco AS5350XM universal gateway, a versatile data and voice
communications platform that provides high performance, high density, and hot-swap capability in only
one rack unit. (See Figure 1-1 and Figure 1-2)
The Cisco AS5350XM universal gateway is intended for small- to medium-size companies who require
dense and scalable solutions to create new multiservice access networks, replace existing gateway
hardware, or expand and enhance their current access offering. The Cisco AS5350XM universal gateway
provides you with a cost-effective platform for deploying the widest range of IP-based services.
This chapter includes the following sections:
•

Chassis Components, page 1-1

•

Dial Feature Cards (DFCs), page 1-3

•

Power Supply, page 1-4

•

Chassis Specifications, page 1-4

Chassis Components
The chassis consists of the following components:
•

One modular chassis with motherboard, high-speed backplane, and three slots for dial feature cards
(DFCs) or voice feature cards (VFCs).

•

Building integrated timing system (BITS) interface port

•

Two Gigabit Ethernet (GE) LAN ports

•

Two T serial ports for backhaul WAN support

•

Fast console auxiliary ports for local administrative access

•

An integral AC or DC power supply

•

Replaceable fan tray

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Chapter 1

Overview

Product Serial Number Location

Figure 1-1

Cisc

S54

Cisco AS5350XM Universal Gateway Front Panel

00X

RIES

122114

MSE

Cisco AS5350XM Universal Gateway Rear Panel

35665

Figure 1-2

Product Serial Number Location
The serial number label for the Cisco AS5350XM universal gateway is located on the rear of the chassis,
on the right side. (See Figure 1-3.)

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Cisco Product Identification Tool

Serial Number Location

SN: XXXNNNNXXXX

135342, 781-00409-01

Figure 1-3

SN: XXXNNNNXXXX

Note

The serial number for the Cisco AS5350XM universal gateway is 11 characters long.

Cisco Product Identification Tool
The Cisco Product Identification (CPI) tool provides detailed illustrations and descriptions showing
where to locate serial number labels on Cisco products. It includes the following features:
•

A search option that allows browsing for models using a tree-structured product hierarchy

•

A search field on the final results page making it easier to look up multiple products

•

End-of-sale products are clearly identified in results lists

The tool streamlines the process of locating serial number labels and identifying products. Serial number
information expedites the entitlement process and is important for access to support services.
The Cisco Product Identification tool can be accessed at the following URL:
http://tools.cisco.com/Support/CPI/index.do

Dial Feature Cards (DFCs)
The dial feature card (DFC) is a 5.1- by 13-inch (12.9- by 33-cm) Peripheral Component Interconnect
(PCI)-based interface board that allows online insertion and removal (OIR) without rebooting or
powering off the system.
The chassis includes one backplane slot that accepts a DFC carrier card. The DFC carrier card accepts
two DFCs, which allow OIR. The motherboard accepts one DFC in its own dedicated slot.

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Power Supply

Note

For details on cards, installation, and troubleshooting, see the Cisco AS5350XM and Cisco AS5400XM
Universal Gateways Card Installation Guide. This document is available on Cisco.com. (See the
“Obtaining Documentation” section on page xiv.)

Power Supply
The power system consists of a single input AC or DC power supply or a dual input (redundant) AC or
DC power supply. Cooling is provided by two self-contained fans.
Each power module is capable of supplying a maximum DC load of 150 watts, and is composed of four
independent output voltages: 3.3V, 5V, 12V, and –12V. AC input units have power factor correction, and
low total harmonic distortion. Power failures are reported through environmental monitoring software.
Check the power at your site to ensure that you are receiving “clean” power (free of spikes and noise).
Install a power conditioner if necessary.

Note

The grounding architecture for the Cisco AS5350XM universal gateway is isolated DC return (DC-I).

Chassis Specifications
Table 1-1

Chassis Specifications

Description

Specification

Dimensions (H x W x D)

1.7 x 17.5 x 20.5 in. (4.39 x 44.45 x 52.07 cm)

Weight

22 lb maximum (10 kg)

Processor

250 MHz

Operating temperature

32 to 104°F (0 to 40°C)

Operating humidity

5 to 95%, noncondensing

Noise level

55 dB1 @ 3 ft (0.914 m)

Input voltage, AC power supply
Current
Frequency
Power factor
Input AC power

100 to 240 VAC2; –10%, +6% tolerance
2.0 to 1.0 A; dependent on load
50/60 Hz
0.80 to 0.90
140 to 170W; dependent on load

Input voltage, DC power supply
Maximum input current
Input DC power

–48/-60 VDC, –10%, +10% tolerance
3 A (1.5-2.0 A typical)
150 W (maximum)

WAN interface options

T1 and E1 dial feature cards

Serial interfaces (for backhaul WAN support)

2 serial line interfaces

LAN interface options

2 Gigabit Ethernet 10/100/1000BASE-T
(RJ-45) ports

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Chassis Specifications

Table 1-1

Chassis Specifications (continued)

Description

Specification

Console and auxiliary ports

Asynchronous serial (RJ-45)

Regulatory compliance

See the Regulatory Compliance and Safety
Information document that shipped with your
universal gateway. This document is available on
Cisco.com. (See the “Obtaining Documentation”
section on page xiv.)

1. dB = decibels.
2. VAC = volts alternating current.

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Preparing to Install the Cisco AS5350XM
Universal Gateway
This chapter describes the tasks you must perform before you begin to install the Cisco AS5350XM
universal gateway and includes the following sections:
•

Safety Recommendations, page 2-1

•

Required Tools and Equipment, page 2-3

•

Preparing to Connect to a Network, page 2-3

Safety Recommendations
Any device that uses electricity must be handled carefully; follow these guidelines to ensure general
safety:

Warning

•

Keep the chassis area clear and dust-free during and after installation.

•

Put the removed chassis cover in a safe place.

•

Keep tools away from walk areas where you and others could fall over them.

•

Do not wear loose clothing that could get caught in the chassis. Fasten your tie or scarf and roll up
your sleeves.

•

Wear safety glasses if you are working under any conditions that might be hazardous to your eyes.

•

Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.

Ultimate disposal of this product should be handled according to all national laws and regulations.
Statement 1040

Maintaining Safety with Electricity
Warning

Before working on equipment that is connected to power lines, remove jewelry (including rings,
necklaces, and watches). Metal objects will heat up when connected to power and ground and can
cause serious burns or weld the metal object to the terminals. Statement 43

Follow these guidelines when you work on equipment powered by electricity.

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Safety Recommendations

•

Locate the emergency power-OFF switch for the room in which you are working. Then, if an
electrical accident occurs, you can act quickly to turn OFF the power.

•

Before working on the system, unplug the power cord.

•

Disconnect all power before doing the following:
– Installing or removing a chassis
– Working near power supplies

Warning

When installing or replacing the unit, the ground connection must always be made first and
disconnected last. Statement 1046
•

Warning

Never assume that power is disconnected from a circuit. Always check.

Read the installation instructions before connecting the system to the power source. Statement 1004
•

Look carefully for possible hazards in your work area, such as moist floors, ungrounded power
extension cables, frayed power cords, and missing safety grounds.

•

If an electrical accident occurs, proceed as follows:
– Use caution; do not become a victim yourself.
– Turn OFF power to the system.
– If possible, send another person to get medical aid. Otherwise, assess the condition of the victim

and then call for help.
– Determine if the person needs rescue breathing or external cardiac compressions; then take

appropriate action.

Warning

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that
a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the
phase conductors (all current-carrying conductors). Statement 13

Preventing Electrostatic Discharge Damage
Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD damage occurs
when electronic components are improperly handled and can result in complete or intermittent failures.
Always follow ESD-prevention procedures when you remove and replace components. Ensure that the
chassis is electrically connected to earth ground. Wear an ESD-preventive wrist strap, ensuring that it
makes good skin contact. Connect the grounding clip to an unpainted surface of the chassis frame to
safely ground unwanted ESD voltages. To guard against ESD damage and shocks, the wrist strap and
cord must operate properly. If no wrist strap is available, ground yourself by touching the metal part of
the chassis.

Caution

For safety, periodically check the resistance value of the antistatic strap, which should be between 1 and
10 megohm (Mohm).

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Preparing to Install the Cisco AS5350XM Universal Gateway
Required Tools and Equipment

Required Tools and Equipment
The following items are included with the universal gateway:
•

19- (48.26-) and 24-inch (60.96-cm) rack-mount kits

•

Rubber feet for desktop installation

•

RJ-45-to-DB-9 female DTE adapter (labeled TERMINAL)

•

RJ-45-to-DB-25 female DTE adapter (labeled TERMINAL)

•

RJ-45-to-DB-25 male DCE adapter (labeled MODEM)

•

RJ-45-to-RJ-45 rollover console cable

•

ESD-preventive wrist strap

•

Nylon cable tie

•

Cable tie holder

•

Grounding lug

You might need the following equipment, which is not included:
•

Caution

Straight-through RJ-45-to-RJ-45 cable for an Ethernet connection

To comply with the intra-building lightning surge requirements of GR-1089-CORE, Issue III, October
2002, you must use a shielded cable when connecting to either of the Cisco AS5350XM universal
gateway Ethernet ports. The cable must consist of shielded cable terminated by shielded connectors on
both ends, with the cable shield material tied to both connectors.
•

Straight-through RJ-45-to-RJ-45 cables for T1 connections (one for each connection)

•

E1 cables for E1 connections (one for each connection)

•

Ethernet hub or PC with a network interface card for Ethernet LAN connections

•

PC running terminal emulation software for local administrative access

•

Modem for remote administrative access

Preparing to Connect to a Network
When you set up your universal gateway, consider distance limitations and potential electromagnetic
interference (EMI) as defined by the Electronic Industries Association (EIA).

Warning

Hazardous network voltages are present in WAN ports regardless of whether power to the router is
OFF or ON. To avoid electric shock, use caution when working near WAN ports. When detaching
cables, detach the end away from the router first. Statement 77

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Preparing to Connect to a Network

Warning

The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact.
Do not attempt to tamper with or open any public telephone operator (PTO)-provided equipment or
connection hardware. Any hardwired connection (other than by a nonremovable,
connect-one-time-only plug) must be made only by PTO staff or suitably trained engineers.
Statement 23

Ethernet Connections
Two Gigabit Ethernet (GE) RJ-45 ports are located on the rear panel of the universal gateway: GE0 and
GE1 (selectable). To configure the Ethernet ports, see the Cisco AS5350XM and Cisco AS5400XM
Universal Gateways Software Configuration Guide. Both ports use unshielded twisted-pair (UTP) cable
and require Category 5 cable. The maximum segment distance is 328 feet (100 meters).

Note

UTP cables look like the cables used for ordinary telephones; however, UTP cables meet certain
electrical standards that telephone cables do not. Cables are not included.

Console and Auxiliary Ports
The Cisco AS5350XM universal gateway includes an asynchronous serial console port and an auxiliary
port. The console and auxiliary ports provide access to the universal gateway either locally (with a
console terminal) or remotely (with a modem). This section discusses important cabling information to
consider before connecting a console terminal (an ASCII terminal or PC running terminal emulation
software) to the console port, or a modem to the auxiliary port.

Console Port
The Cisco AS5350XM universal gateway includes an EIA/TIA-232 asynchronous serial console port
(RJ-45). Depending on the cable and the adapter used, this port will appear as a data terminal equipment
(DTE) or data communications equipment (DCE) device at the end of the cable. Your universal gateway
arrives with cables and adapters to connect a console terminal (an ASCII terminal or PC running terminal
emulation software) to the console port. To connect an ASCII terminal to the console port, use the RJ-45
rollover cable with the female RJ-45-to-DB-25 adapter (labeled TERMINAL).
To connect a PC running terminal emulation software to the console port, use the RJ-45 rollover cable
with the female RJ-45-to-DB-9 adapter (labeled TERMINAL). The default parameters for the console
port are 9600 baud, 8 data bits, no parity, and 2 stop bits. The console port does not support hardware
flow control.
For detailed information about installing a console terminal, see Chapter 3, “Installing the
Cisco AS5350XM Universal Gateway.” See Appendix C, “Cabling Specifications,” for cable and port
pinouts.

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Preparing to Connect to a Network

Auxiliary Port
The Cisco AS5350XM universal gateway includes an EIA/TIA-232 asynchronous serial auxiliary port
(RJ-45) that supports flow control. Depending on the cable and the adapter used, this port will appear as
a DTE or DCE device at the end of the cable. Your universal gateway arrives with a cable and an adapter
to connect a modem to the auxiliary port. To connect a modem to the auxiliary port, use the RJ-45
rollover cable with the male RJ-45-to-DB-25 adapter (labeled MODEM).
For detailed information about connecting devices to the auxiliary port, see Chapter 3, “Installing the
Cisco AS5350XM Universal Gateway.” See Appendix C, “Cabling Specifications,” for cable and
port pinouts.

2T Serial Ports
Two high-speed 12-in-1 serial ports on the rear panel of the Cisco AS5350XM universal gateway provide
backhaul WAN and IP support.
The following types of serial interface standards (in DTE or DCE devices) are supported:
•

EIA/TIA-232

•

EIA/TIA-449

•

EIA/TIA-530

•

EIA/TIA-530A

•

EIA/TIA-X.21

•

ITU-T V.35

Each interface supports up to 8 Mbps.

Alarm Port
The three pins on the alarm port are connected to the output of a relay. This relay is controlled by system
software. To configure the alarm port, see the Cisco AS5350XM and Cisco AS5400XM Universal
Gateways Software Configuration Guide. This document is available on Cisco.com. (See the “Obtaining
Documentation” section on page xiv.)
With the alarm port connected and configured, Cisco IOS software polls the universal gateway every one
second to detect the failure events that occur and turns on the alarm when it detects any failure event.
See Appendix C, “Cabling Specifications,” for pinouts and cable specifications.

BITS Port
The BITS port is a coaxial interface that provides external synchronized clocking through a timing signal
generator (TSG). To configure the BITS port, see the Cisco AS5350XM and Cisco AS5400XM Universal
Gateways Software Configuration Guide. This document is available on Cisco.com. (See the “Obtaining
Documentation” section on page xiv.) See Appendix C, “Cabling Specifications,” for pinouts and cable
specifications.

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Preparing to Connect to a Network

Power Supply Considerations
Check the power at your site to ensure that you are receiving “clean” power (free of spikes and noise).
Install a power conditioner if necessary.

Warning

The device is designed to work with TN power systems. Statement 19

Warning

The universal gateway AC power supply includes the following features:
•

The full range of operation is—100 to 240 VAC.

•

All units include a 6-foot (1.8-m) electrical power cord. (A label near the power inlet indicates the
correct voltage, frequency, and current draw for the unit.)

Note

The redundant AC power supply has a non-standard connector. Use the electrical power cord
that came with your universal gateway.

The universal gateway DC power supply includes the following features:
•

150-W output.

•

Dual input connections for power source redundancy.

•

Removable DC connector. (A label near the power inlets indicates the correct voltage, current draw,
and power dissipation for the unit.)

•

Double-hole grounding lug for reliable grounding to the chassis.

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Installing the Cisco AS5350XM Universal
Gateway
This chapter guides you through the installation of the Cisco AS5350XM universal gateway and includes
the following sections:
•

Setting Up the Chassis, page 3-1

•

Connecting to the Network, page 3-6

•

Connecting to the Console and Auxiliary Ports, page 3-11

•

Connecting a Signal Generator to the BITS Port, page 3-12

•

Connecting an Alarm to the Alarm Port, page 3-13

•

Supplying Power, page 3-13

•

Where to Go Next, page 3-18

Warning

Only trained and qualified personnel should be allowed to install or replace this equipment.
Statement 49

Warning

This equipment is intended to be grounded. Ensure that the host is connected to earth ground during
normal use. Statement 39

Warning

Incorrect connection of this or connected equipment to a general purpose outlet could result in a
hazardous situation. Statement 87

Setting Up the Chassis
You can set the chassis on a desktop or install it in a rack. Use the procedure in this section that best
meets the needs of your network:
•

Setting the Chassis on a Desktop

•

Rack-Mounting the Chassis

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Setting Up the Chassis

Warning

When installing or replacing the unit, the ground connection must always be made first and
disconnected last. Statement 1046

Warning

This unit is intended for installation in restricted access areas. A restricted access area can be
accessed only through the use of a special tool, lock and key, or other means of security.
Statement 1017

Setting the Chassis on a Desktop
The location of the chassis is extremely important for proper operation. Equipment placed too close
together, inadequate ventilation, and inaccessible panels can cause malfunctions and shutdowns, and can
make maintenance difficult. The following information will help you plan the location of the chassis:
•

Plan for access to both front and rear panels of the chassis.

•

Ensure that the room where the chassis operates has adequate ventilation. Remember that electrical
equipment generates heat. Ambient air temperature may not cool equipment to acceptable operating
temperatures without adequate ventilation.

Attaching the Rubber Feet
To attach the rubber feet to the chassis, follow this procedure:
Step 1

Carefully turn the chassis over so you can see the four small depressions made for attaching the rubber
feet. (See Figure 3-1.) The rubber feet are included in the accessory kit that shipped with your universal
gateway.

Step 2

Remove the wax paper from the bottom of each rubber foot and press the foot into the small depression
on the bottom of the chassis. (See Figure 3-1.)

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Setting Up the Chassis

Attaching the Rubber Feet

37208

Figure 3-1

Universal gateway
chassis bottom

Rack-Mounting the Chassis
This section describes how to rack-mount the chassis. The universal gateway arrives with 19-inch
(48.26-cm) rack-mount brackets and larger brackets for use with a 23- (58.429-) or 24-inch (60.96-cm)
rack (See Figure 3-2).
The following information will help you plan your equipment rack configuration:

Warning

•

Enclosed racks must have adequate ventilation. Ensure that the rack is not congested, because each
unit generates heat. An enclosed rack should have louvered sides and a fan to provide cooling air.
Heat generated by equipment near the bottom of the rack can be drawn upward into the intake ports
of the equipment above.

•

When mounting a chassis in an open rack, ensure that the rack frame does not block the intake or
exhaust ports. If the chassis is installed on slides, check the position of the chassis when it is seated
in the rack.

•

Baffles can isolate exhaust air from intake air, which also helps to draw cooling air through the
chassis. The best placement of the baffles depends on the airflow patterns in the rack, which can be
found by experimenting with different configurations.

Before working on a chassis or working near power supplies, unplug the power cord on AC units;
disconnect the power at the circuit breaker on DC units. Statement 12

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Setting Up the Chassis

Required Tools and Equipment
You need the following tools and equipment to rack-mount the chassis:
•

Number 2 Phillips screwdriver (not included)

•

Medium flat-blade screwdriver (not included)

•

Screws for attaching the chassis to the rack (not included)

•

Standard rack-mount brackets (included)

•

Screws for attaching the brackets to the chassis (included)
Standard Rack-Mount Brackets

Bracket for 19-inch rack

Bracket for 23-inch rack

36012

Figure 3-2

Attaching the Brackets
To attach the mounting brackets to the chassis, follow this procedure:
Step 1

Set the chassis on a flat surface. (See Figure 3-3.)

Note
Step 2

The chassis may be installed with either the front or rear panel facing forward.

Attach the standard 19- (48.26-) or 23-inch (58.42-cm) rack brackets to the sides of the chassis. Use the
screws provided with the mounting brackets. (See Figure 3-3.)

Note

There are three sets of mounting holes on the sides of the chassis. Attach the brackets for front,
rear, or middle mounting.
Standard Bracket Installation—Front Panel Forward

35669

Figure 3-3

Note: The second bracket attaches to the other side of the chassis.
The chassis can also be installed with the rear panel forward.

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Setting Up the Chassis

Installing in a Rack
Caution

Do not use the handles on the dial feature cards to assist in lifting the chassis.
To install the chassis into the equipment rack, follow this procedure:

Step 1

With the mounting brackets attached to the chassis, support the chassis and align the holes in the brackets
with the screw holes in the rack. (See Figure 3-4.)

Step 2

Attach the chassis to the rack with the screws you have provided. (See Figure 3-4.)
Attaching the Chassis to a 19-Inch Rack—Rear Panel Forward
35659

Figure 3-4

Note: The second bracket attaches to the rack at the other side
of the chassis. The chassis can also be installed with the
front panel forward.

Connecting the Chassis Ground
You must connect the chassis to a reliable earth ground using the ground lug (provided) and size AWG 6
(13 mm2) wire.
To attach the chassis ground, take the following steps:
Step 1

Strip one end of the ground wire to expose approximately 0.75 in. (20 mm) of conductor.

Step 2

Crimp the ground wire to the ground lug, using a crimp tool of the appropriate size.

Step 3

Attach the ground lug to the chassis. (See Figure 3-5.) Use a medium flat-blade screwdriver and the
screws supplied with the ground lug. Tighten the screws to a torque of 8 to 10 in-lb (0.9 to 1.1 N-m).

Step 4

Connect the other end of the ground wire to a suitable grounding point at your site.

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Connecting to the Network

Cisco AS5350XM Universal Gateway Ground Lug Attachment

82735

Figure 3-5

Ground lug
attachment

Connecting to the Network
This section describes how to connect the Cisco AS5350XM universal gateway to your network. The
cables required to connect the universal gateway to a network are not provided. For ordering information,
contact customer service. See the “Obtaining Technical Assistance” section on page xvii, or see
Appendix C, “Cabling Specifications,” for cable and port pinouts.

Warning

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network
voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some
LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Statement 1021

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.
Statement 1001

Caution

If the universal gateway is configured with fewer than three DFCs, make sure that a blank slot cover is
installed over each open slot to ensure proper airflow.

Note

The Cisco AS5350XM universal gateway arrives with all carrier cards and DFCs already installed,
unless you order a card separately as a spare. See the Cisco AS5350XM and Cisco AS5400XM Universal
Gateways Card Installation Guide for card installation instructions. This document is available on
Cisco.com. (See the “Obtaining Documentation” section on page xiv.)

Connecting to an Ethernet Network
Connect an Cisco AS5350XM universal gateway Gigabit Ethernet port to an Ethernet hub using a
straight-through, RJ-45-to-RJ-45 Ethernet cable. (See Figure 3-6.)

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Connecting to the Network

Connecting to an Ethernet Hub (10/100BASE-T Shown)

122115

Caution

7
1

GE1 10/100/1000BASE-T port

Straight-through Ethernet cable

Ethernet hub

Connecting to a WAN
Warning

The telecommunications lines must be disconnected 1) before unplugging the main power connector
and/or 2) while the housing is open. Statement 89

Warning

This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260
Clause 1.2.14.3 Service Personnel. Statement 88

Warning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Statement 1023

You can connect the Cisco AS5350XM universal gateway to a WAN in the following ways:
•

Connect each T1/PRI port to an RJ-45 jack with a straight-through RJ-45 to RJ-45 cable. (See
Figure 3-7 and Figure 3-8.)

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Connecting to the Network

Connecting a 2-Port or 4-Port DFC to an RJ-45 (T1) Jack

Straight-through
RJ-45-to-RJ-45 cable
RJ-45 jack

Connecting an 8-Port DFC to an RJ-45 (T1) Jack

0
P

56057

Figure 3-8

35672

Figure 3-7

T1/E1 8 PRI
connector
Straight-through
RJ-45-to-RJ-45 cable

RJ-45 jack

Note

Use software commands to choose a specific port and the line termination on that port. For information
about software commands, see the Cisco AS5350XM and Cisco AS5400XM Universal Gateways
Software Configuration Guide. This document is available on Cisco.com. (See the “Obtaining
Documentation” section on page xiv.)

Note

If you choose a port with 75-ohm input impedance, use an RJ-45-to-75-ohm coaxial cable adapter and
plug it into that port.

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Connecting to the Network

•

Warning

Connect each E1/PRI port to an RJ-45 jack with a straight-through RJ-45 to RJ-45 cable. (See
Figure 3-9 and Figure 3-10.)

The E1 interface card may only be installed in an ACA-permitted customer equipment or a Data
Terminal Equipment (DTE) that is exempted from ACA’s permit requirements. The customer equipment
must only be housed in a cabinet that has screw-down lids to stop user access to overvoltages on the
customer equipment. The customer equipment has circuitry that may have telecommunications
network voltages on them. Statement 90
Connecting a 2-Port or 4-Port DFC to an RJ-45 Jack

35673

Figure 3-9

RJ-45 jack
E1 cable

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Connecting to the Network

Connecting an 8-Port DFC to an RJ-45 Jack

0
P

56058

Figure 3-10

T1/E1 8 PRI
connector

E1 cable

•

RJ-45 jack

Connect a synchronous serial port to a modem or a CSU/DSU with a serial transition cable. (See
Figure 3-11.)
Connecting to a CSU/DSU

35675

Figure 3-11

Synchronous serial
port (DB-26)

Internet

CSU/DSU or
other DCE or DTE

Serial
transition
cable
EIA/TIA-232, EIA/TIA-449, EIA/TIA-530A,
EIA/TIA-530, V.35, or X.21 connector

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Connecting to the Console and Auxiliary Ports

Connecting to the Console and Auxiliary Ports
Use the console terminal for local administrative access to the universal gateway. You can only connect
a terminal to the console port. You can use the auxiliary port to connect a terminal or a modem for remote
access to the universal gateway.

Connecting to the Console Port
To connect a terminal (an ASCII terminal or a PC running terminal emulation software) to the console
port on the Cisco AS5350XM universal gateway, follow this procedure:
Step 1

Connect the terminal to the console port using an RJ-45 rollover cable and an RJ-45-to-DB-25 or
RJ-45-to-DB-9 adapter. The adapters provided are labeled TERMINAL. The adapters and the rollover
cable are included in the accessory kit that comes with the universal gateway. (See Figure 3-12.)

Note

For additional information on rollover cable pinouts, see Appendix C, “Cabling Specifications.”

Step 2

Configure your terminal or PC terminal emulation software for 9600 baud, 8 data bits, no parity, and
2 stop bits.

Step 3

Configure the console port. See the Cisco AS5350XM and Cisco AS5400XM Universal Gateways
Software Configuration Guide. This document is available on Cisco.com. (See the “Obtaining
Documentation” section on page xiv.)
Figure 3-12

Connecting the Console Terminal

35676

Console port
(RJ-45)

RJ-45-to-RJ-45
rollover cable
PC (laptop)

RJ-45

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Connecting a Signal Generator to the BITS Port

Connecting a Modem to the Auxiliary Port
To connect a modem to the auxiliary port, use an RJ-45 rollover cable with an RJ-45-to-DB-25 adapter.
The adapter provided is labeled MODEM. The adapter and the rollover cable are included in the
accessory kit that comes with the universal gateway. (See Figure 3-13.)

Note

Make sure that your modem and the auxiliary port on the Cisco AS5350XM universal gateway
are configured for the same transmission speed (38400 baud is typical) and hardware flow
control with Data Carrier Detect (DCD) and Data Terminal Ready (DTR) operations.

Figure 3-13

Auxiliary port
(RJ-45)

Modem

35677

RJ-45-to-RJ-45
rollover cable

Connecting a Modem to the Auxiliary Port

RJ-45-to-DB-25 adapter
(labeled MODEM)

Connecting a Signal Generator to the BITS Port
Use a coaxial cable to connect a timing signal generator (TSG) to the BITS port. The BITS port is used
for external clocking. (See Figure 3-14.)
Connecting to the BITS Port
35841

Figure 3-14

To timing signal
generator

Coaxial cable
BITS port
connector

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Connecting an Alarm to the Alarm Port

Connecting an Alarm to the Alarm Port
To connect an alarm device to the alarm port, follow this procedure:

Note

The alarm connector is a 3-wire connector that plugs into a receptacle in the rear of the chassis. The
connector is provided in the accessory kit that ships with the Cisco AS5350XM universal gateway.

Step 1

Insert the 3-pin alarm port connector (included in the accessory kit) into the alarm port terminal block.

Step 2

Strip a minimum of 1/4 in. (0.625 cm) off the wire insulation to connect the stranded wires to the alarm
connector. The maximum insulation strip length is 0.31 in. (0.78 cm).

Note

Step 3

Caution

Connect the alarm port only to a safety extra-low voltage (SELV) source using 22 AWG or
thicker copper wire. SELV ratings are maximum 30 volts AC (RMS), maximum 60 volts DC,
and maximum 50 VA power. The alarm port is rated for 2.0 amp maximum current.

Secure the wires to the alarm connector with the screws on the connector. See Appendix C, “Cabling
Specifications,” for alarm port pinouts.

The maximum tightening torque on the screws is 7 in.-lb (0.79 N-m).

Step 4

Attach two cable ties to the chassis and connect the wires to the cable ties. (See Figure 3-15.)

Step 5

Attach the alarm wires to the alarm device.
Figure 3-15

Connecting to the Alarm Port

To alarm device

Cable ties

#3
#2

35967

Alarm port
connector

Supplying Power
The power system consists of a single input AC or DC power supply or a dual input (redundant) AC or
DC power supply. For more information about the power system, see the “Power Supply” section on
page 1-4 and the “Power Supply Considerations” section on page 2-6.

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Supplying Power

Note

The grounding architecture for the Cisco AS5350XM universal gateway is isolated DC return (DC-I).

Warning

Do not touch the power supply when the power cord is connected. For systems with a power switch,
line voltages are present within the power supply even when the power switch is off and the power
cord is connected. For systems without a power switch, line voltages are present within the power
supply when the power cord is connected. Statement 4

Warning

The device is designed to work with TN power systems. Statement 19

Connecting the AC Power Cord
To connect the power cord, follow these steps:

Note

The redundant AC power supply has a non-standard connector. Use the electrical power cord that
came with your universal gateway.

Step 1

Connect one end of the AC power cord to the power connector on the rear panel of the Cisco AS5350XM
universal gateway (See Figure 3-16 or Figure 3-17.)

Step 2

Connect the other end of the AC power cord to the power outlet.

Warning

The plug-socket combination must be accessible at all times, because it serves as the main
disconnecting device. Statement 1019

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Supplying Power

Connecting the AC Power Cord

35678

Figure 3-16

Power switch

Figure 3-17

Connecting the AC Power Cord to the Redundant Power Supply

82079

Step 3

Power cables
Step 4

Power up the universal gateway.
The internal power supply fan should power up.

Wiring the DC Power Supply
If you ordered the Cisco AS5350XM universal gateway with a DC power supply, follow the procedure
in this section to wire the terminal block.

Note

The grounding architecture for the Cisco AS5350XM universal gateway is isolated DC return (DC-I).

Warning

Before performing any of the following procedures, ensure that power is removed from the DC circuit.
Statement 1003

Warning

Before connecting or disconnecting ground or power wires to the chassis, ensure that power is
removed from the DC circuit. To ensure that all power is OFF, locate the circuit breaker on the panel
board that services the DC circuit, switch the circuit breaker to the OFF position, and tape the switch
handle of the circuit breaker in the OFF position. Statement 140

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Supplying Power

Note

This product is intended for installation in restricted access areas and is approved for connection using
12 or 14 AWG copper conductors only. The installation must comply with all applicable codes.
See Figure 3-18 or Figure 3-19 and follow these steps to wire the terminal blocks:

Step 1

Note the orientation of the DC power supply. The power supply cord should have three wires: 48 VDC
Return, –48 VDC, and a safety ground (green wire).

Note

If you are installing a redundant power supply, you should attach appropriate-sized spade terminals to
the stripped ends of the ground and input wires.

Step 2

Strip off 1/4 in. (0.625 cm) of insulation on the safety ground, +48 VDC, and –48 VDC input wires.

Warning

The illustration shows the DC power supply terminal block. Wire the DC power supply using the
appropriate lugs at the wiring end, or with no lugs, as illustrated. The proper wiring sequence is
ground to ground, positive to positive, and negative to negative. Note that the ground wire should
always be connected first and disconnected last. Statement 197
Figure 3-18

DC Power Supply Connections—Single Power Supply

Power switch

To DC source

56022

DC connector

Source A - NEG

Ground
Source B - RTN
Source A - RTN
Source B - NEG

Warning

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Supplying Power

Figure 3-19

DC Power Supply Connections—Redundant Power Supply

To DC source

A- A+ B- B+

82637

Power switch

DC connector

Ground
Source A - NEG
Source B - RTN
Source A - RTN
Source B - NEG
Caution

Do not overtorque the terminal block contact screws. The recommended torque is 4.5 lb-in (0.50 N-m).

Step 3

Insert the safety ground (green wire) into the DC connector ground connector and tighten the locking
screws. Ensure that no bare wire is exposed.

Step 4

Insert the 48 VDC Return wires into the DC connector positive connectors (+) and tighten the locking
screws. Ensure that no bare wire is exposed.

Step 5

Insert the –48 VDC wires into the DC connector negative connectors (–) and tighten the locking screws.
Ensure that no bare wire is exposed.

Step 6

Make sure that the power supply wires are secured to cable strain-relief clamps with cable ties.

Warning

Step 7

After wiring the DC power supply, remove the tape from the circuit breaker switch handle and
reinstate power by moving the handle of the circuit breaker to the ON position. Statement 8

Power up the universal gateway.
The internal power supply fan should power up.

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Where to Go Next

Where to Go Next
When you power up the Cisco AS5350XM universal gateway for the first time, messages begin to appear
on your console screen. See the Cisco AS5350XM and Cisco AS5400XM Universal Gateways Software
Configuration Guide for configuration instructions. This document is available on Cisco.com. (See the
“Obtaining Documentation” section on page xiv.)
The remaining chapters of this guide include reference material for replacing spare parts,
troubleshooting, and creating your own cables:
•

Chapter 4, “Troubleshooting”

•

Appendix A, “Replacing Memory Components”

•

Appendix B, “Replacing the Power Supply”

•

Appendix C, “Cabling Specifications”

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C H A P T E R

Troubleshooting
This chapter describes troubleshooting techniques for the Cisco AS5350XM universal gateway and
contains the following sections:
•

LEDs, page 4-1

•

Monitoring the Environment, page 4-2

•

Troubleshooting Network Interfaces, page 4-5

•

Replacing the Fan Tray, page 4-5

•

Getting Help, page 4-10

LEDs
The LEDs indicate the current operating condition of the Cisco AS5350XM universal gateway. You can
observe the LEDs, note any fault condition that the product is encountering, and then contact your
system administrator or a customer service representative (see the “Obtaining Technical Assistance”
section on page xvii) if necessary. See Figure 4-1 for a diagram illustrating the rear panel LEDs and
Table 4-1 for a description of the LEDs.
For information about LEDs and troubleshooting Cisco AS5350XM universal gateway dial feature
cards, see the Cisco AS5350XM and Cisco AS5400XM Universal Gateways Card Installation Guide.
This document is available on Cisco.com. (See the “Obtaining Documentation” section on page xiv.)
Figure 4-1

Rear Panel LEDs

T0
BITS
T1

LNK

BOARD OK
LED

ACTIVITY (ACT)
LNK

35679

ACTIVITY (ACT)

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Monitoring the Environment

Table 4-1

Chassis LEDs

Function

LED

State

Description

Alarm

An alarm error is detected.

Gigabit Ethernet

Activity (ACT)

Flickering

The Gigabit Ethernet LAN connection is transmitting and receiving
data normally.

Off

The Gigabit Ethernet LAN connection is not transmitting or receiving
data.

The Gigabit Ethernet cable is connected properly.

Off

The Gigabit Ethernet port is not connected.

Flickering

The console or auxiliary connection is transmitting and receiving data
normally.

Off

The console or auxiliary connection is not transmitting or receiving
data.

The console or auxiliary cable is connected properly.

Off

The console or auxiliary port is not connected.

The system board is operating normally.

Off

Power is off or the system has not booted.

Blinking

A memory failure occurred.

Flickering

The serial ports are transmitting and receiving data normally.

Off

The serial port connection is not transmitting or receiving data.

There is a valid signal on the BITS port.

Link (LNK)
Console/Auxiliary

Activity (ACT)

Link (LNK)
System Board
Status (Located to
right of
Console/Auxiliary
ports)

Serial Ports

T0, T1

BITS Port

BITS

Monitoring the Environment
The Cisco AS5350XM universal gateway contains temperature sensors to detect abnormal temperature
conditions during system operation. The three levels of sensor detection are as follows:
•

If the operating temperature of the system exceeds 45°C (104°F), the system reaches a warning state.
A warning message appears on the console. When the operating temperature of the system drops
below 45°C (104°F), another message is displayed on the console indicating a recovery. At this level
of sensor detection, there is no disruption in system operation.

•

When the operating temperature of the system continues to rise above 45°C (104°F) and reaches a
temperature of 60°C (140°F), the system reaches a critical state. Cisco IOS software gracefully
shuts down the first DFC. If the operating temperature continues to be critical after 10 minutes,
Cisco IOS software shuts down another DFC.

Note

DFC slot numbering starts from the motherboard and works up from left to right. Slot 0 is
reserved for the motherboard. The DFC slots are numbered sequentially from 1 to 3. (See
Figure 4-2.)

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Monitoring the Environment

Cisco AS5350XM Universal Gateway Slot Numbering

Slot 2

Slot 0

36006

Figure 4-2

Slot 1

Slot 3

This process is repeated at 10-minute intervals until the final DFC is shut down. The console
displays the slot number of the DFC and the type of DFC that was shut down.
If the operating temperature cools down to 45°C (104°F), Cisco IOS software powers on the first
DFC, repeating the process for each DFC at 10 minute intervals.
•

When the operating temperature of the system rises above 65°C, Cisco IOS software shuts down all
DFCs immediately.

Displaying the Environment Status
You can use the command-line interface (CLI) to check environment monitoring status of the
Cisco AS5350XM universal gateway.
To check environment monitoring, enter the show environment command in privileged EXEC mode, as
follows:
Router# show environment

•

The display shown below appears on your console during normal operating conditions. The slot
number corresponds to the DFC in that slot. The outlet and inlet sensors read the temperature of the
air circulating inside the chassis.
Router# show environment
Temperature:
Temperature Reading:
Temperature at inlet is measured as 22C/71F.
Temperature at outlet is measured as 27C/80F.
Temperature State:
Temperature is in normal state.
Fans:
Fans temperature delta is measured as 5C.
All fans are running well.
Power Supply:
Redundant Power System is present.

•

The display below appears on your console when the system reaches a warning state:
Router# show environment
Temperature:
Temperature Reading:
Temperature at inlet is measured as 52C/125F.
Temperature at outlet is measured as 64C/147F.
Temperature State:
Temperature is in warning state.
Fans:
Fans temperature delta is measured as 6C.
All fans are running well.
Power Supply:
Redundant Power System is present.
RPS Input Voltage status: normal

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Monitoring the Environment

RPS Output Voltage status: normal
RPS Fan status: normal
RPS Thermal status: normal
RPS OverVoltage status: normal
Environmental monitor experienced the following events:
Temperature:sensor failed.
Fans:monitor dropped.
Temperature:warning.
Temperature:sensor recovered.
Fans:monitor recovered.
Fans:normal.

•

The display below appears on your console when the system reaches a critical state:
Router# show environment
Temperature:
Temperature Reading:
Temperature at inlet is measured as 62C/143F.
Temperature at outlet is measured as 74C/165F.
Temperature State:
Temperature is in critical state.
DFC Busyout/Power-down:
A DFC is powered down. Slot:1, Type:NP108 DFC
A DFC is busyout. Slot:2, Type:T1 8 PRI DFC
A DFC is busyout. Slot:3, Type:NP108 DFC
Fans:
Fans temperature delta is measured as 6C.
All fans are running well.
Power Supply:
Redundant Power System is present.
RPS Input Voltage status: normal
RPS Output Voltage status: normal
RPS Fan status: normal
RPS Thermal status: normal
RPS OverVoltage status: normal
Environmental monitor experienced the following events:
Temperature:sensor failed.
Fans:monitor dropped.
Temperature:warning.
Temperature:sensor recovered.
Fans:monitor recovered.
Fans:normal.
Temperature:critical.

•

The display below appears on your console when the system reaches a shutdown state:
Router# show environment
Temperature:
Temperature Reading:
Temperature at inlet is measured as 70C/158F.
Temperature at outlet is measured as 82C/179F.
Temperature State:
Temperature is in shutdown state.
DFC Busyout/Power-down:
A DFC is powered down. Slot:1, Type:NP108 DFC
A DFC is powered down. Slot:2, Type:T1 8 PRI DFC
A DFC is powered down. Slot:3, Type:NP108 DFC
Fans:
Fans temperature delta is measured as 6C.
All fans are running well.
Power Supply:
Redundant Power System is present.
RPS Input Voltage status: normal
RPS Output Voltage status: normal

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Troubleshooting
Troubleshooting Network Interfaces

RPS Fan status: normal
RPS Thermal status: normal
RPS OverVoltage status: normal
Environmental monitor experienced the following events:
Temperature:sensor failed.
Fans:monitor dropped.
Temperature:warning.
Temperature:sensor recovered.
Fans:monitor recovered.
Fans:normal.
Temperature:critical.
Temperature:shutdown.

Troubleshooting Network Interfaces
For information about isolating problems with the network connections to your Cisco AS5350XM
universal gateway, see the Internetwork Troubleshooting Guide publication available on Cisco.com. For
more information, see the section “Obtaining Documentation” section on page xiv.

Replacing the Fan Tray
Warning

Caution

Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.
Statement 1

Before you remove the fan tray, read the “Safety Recommendations” section on page 2-1.

Removing the Fan Tray
To remove the fan tray, follow this procedure:
Step 1

Caution
Step 2

Use the power switch on the chassis to power down the chassis.

The fan tray is not hot-swappable. You must power down the system before removing the fan tray.
Position the chassis with the front panel facing you. (See Figure 4-3.) The front panel contains the fan
tray.

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Replacing the Fan Tray

Figure 4-3

Cisc

S54

Cisco AS5350XM Front Panel

00X

RIES

122114

MSE

Step 3

Loosen the four screws securing the fan tray to the chassis. (See Figure 4-4.)
Figure 4-4

Loosen Fan Tray Screws

35703

Step 4

Grasp the edge of the fan tray near the two end-screws and carefully pull it towards you. (See
Figure 4-5.) The fan tray power connector disconnects from its receptacle. (See Figure 4-6.)

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Replacing the Fan Tray

Figure 4-5

Pulling the Edge of the Fan Tray

35704

Figure 4-6

Fan Tray Power Connector Disconnecting from the Receptacle

35941

Step 5

Slide the metal tabs located at the other end of the fan tray out of their slots. (See Figure 4-7.)

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Replacing the Fan Tray

Figure 4-7

Slide Metal Tabs out of the Slots

Tabs

35705

Installing the Fan Tray
To install the fan tray, follow this procedure:
Step 1

Insert the metal tabs located at the end of the fan tray into their slots. (See Figure 4-8.) Use your left
hand to hold that end of the fan tray against the chassis to ensure that the metal tabs do not slip out of
their slots.

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Replacing the Fan Tray

Figure 4-8

Inserting the Metal Tabs into the Slots

Tabs

35706

Step 2

Use your right hand to rotate the other end of the fan tray towards the front panel of the chassis. Make
sure the fan tray power connector slides into the receptacle. (See Figure 4-9.)
Figure 4-9

Sliding the Fan Tray Power Connector into the Receptacle

35942

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Getting Help

Step 3

Carefully slide the fan tray connector into its receptacle until the fan tray touches the front panel. (See
Figure 4-9.)

Step 4

Tighten the four screws to secure the fan tray to the chassis. (See Figure 4-10.)
Figure 4-10

Tightening Fan Tray Screws

35709

Getting Help
For information about technical support, onsite service, and exchange and repair services, see the
“Obtaining Technical Assistance” section on page xvii.

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A P P E N D I X

Replacing Memory Components
This appendix contains procedures on how to replace memory components in the Cisco AS5350XM
universal gateway field-replaceable units. The appendix contains the following sections:
•

Removing the Chassis Cover, page A-1

•

Replacing the Compact Flash, page A-4

•

Replacing DIMMs, page A-6

•

Replacing the Chassis Cover, page A-8

Removing the Chassis Cover
This section describes how to open the chassis by removing the chassis cover.

Required Tools
You need the following tools:
•

Medium Phillips screwdriver

•

Small or medium flat-blade screwdriver

Safety Recommendations
Note the following safety recommendations:

Warning

Before opening the unit, disconnect the telephone-network cables to avoid contact with
telephone-network voltages. Statement 1041

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.
Statement 1001

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Appendix A

Replacing Memory Components

Removing the Chassis Cover

Warning

Before working on a chassis or working near power supplies, unplug the power cord on AC units;
disconnect the power at the circuit breaker on DC units. Statement 12

NVRAM in the universal gateway uses an internal lithium battery to maintain data. Although this is not
a field-serviceable component, we are required to provide the following safety warnings:

Warning

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with
the same or equivalent type recommended by the manufacturer. Dispose of used batteries according
to the manufacturer’s instructions. Statement 1015

Warning

Chassis Cover Removal
You must open the universal gateway chassis to gain access to its interior components: boot read-only
memory (ROM) software, synchronous dynamic random-access memory, dual in-line memory (SDRAM
DIMMs) modules. (When you replace the boot ROM, you must also remove all feature cards in the
chassis.)
To remove the chassis cover, follow this procedure:
Step 1

Turn the power switch on the universal gateway off and disconnect site power.

Step 2

Remove all interface cables from the rear panel of the universal gateway.

Step 3

Place the gateway so that the front panel is facing you.

Step 4

Remove the five screws on the chassis cover, as shown in Figure A-1.

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Appendix A

Replacing Memory Components
Removing the Chassis Cover

Figure A-1

Removing the Chassis Cover Screws

35660

Step 5

Gently pry the cover off with a flat-blade screwdriver. Lift the chassis cover upward, as shown in
Figure A-2, and pull it away from the tabs on the rear of the chassis.
Figure A-2

Removing the Chassis Cover
Chassis cover

35661

Front panel
Chassis bottom

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Appendix A

Replacing Memory Components

Replacing the Compact Flash

Replacing the Compact Flash
To replace the compact flash, follow these steps:
Step 1

Turn the power switch off and disconnect site power.
For DC-powered units, note the following warnings:

Warning

Before performing any of the following procedures, ensure that power is removed from the DC circuit.
Statement 1003

Warning

Before opening the unit, disconnect the telephone-network cables to avoid contact with
telephone-network voltages. Statement 1041

Step 2

Remove all interface cables from the DFCs.

Step 3

Attach an ESD-preventive wrist strap.

Step 4

Remove the chassis cover. (See the instructions in the “Removing the Chassis Cover” section on
page A-1.)

Step 5

Locate the compact flash on the system board. (See Figure A-3.)

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Appendix A

Replacing Memory Components
Replacing the Compact Flash

Figure A-3

Memory Locations

122110

7
1

Backplane connector

System board DFC connector

AUX

CON

GE1

GE0

BITS port

Alarm port

2T serial interface

10 Compact flash

11 DIMM slot

12 32-bit PCI interface

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Appendix A

Replacing Memory Components

Replacing DIMMs

Step 6

Using your fingers, gently extract the old compact flash and set it on a nonconductive surface. Do not
use excessive force, because the socket might break.

Step 7

Insert the new compact flash into the socket. Be careful not to bend or crush any of the bottom pins. If
necessary, use needlenose pliers to straighten out any bent pins.

Step 8

Replace the chassis cover. (See the instructions in the “Replacing the Chassis Cover” section on
page A-8.)

Step 9

Power up the universal gateway. If error messages relating to memory are displayed, remove the new
compact flash and reinstall it, taking care to seat the compact flash firmly in the socket.

Replacing DIMMs
This section describes how to replace a DIMM on the Cisco AS5350XM universal gateway. The
universal gateway has a single DIMM (see Figure A-4). The default factory configuration is a 512 MB
double data rate (DDR1) SDRAM DIMM.
You might need to upgrade the DIMM for the following reasons:
•

You have upgraded to a new Cisco IOS feature set or release that requires more memory.

•

You are using very large routing tables or many protocols (for example, when the universal gateway
is set up as a connection device between large external networks and your internal network).

Required Tools and Equipment
You need the following tools and equipment:
•

ESD-preventive wrist strap

•

Appropriate DIMM

Replacing the DIMM
To replace the DIMM, follow this procedure:
Step 1

Power down the universal gateway and disconnect site power.
For DC-powered units only, note the following warning.

Warning

Before performing any of the following procedures, ensure that power is removed from the DC circuit.
Statement 1003

Warning

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Appendix A

Replacing Memory Components
Replacing DIMMs

Warning

Before opening the unit, disconnect the telephone-network cables to avoid contact with
telephone-network voltages. Statement 1041

Step 2

Remove all interface cables from the rear panel of the universal gateway.

Step 3

Attach an ESD-preventive wrist strap.

Step 4

Remove the chassis cover. (See the instructions in the “Removing the Chassis Cover” section on
page A-1.)

Step 5

Use Figure A-3 to locate the DIMM you are replacing.

Step 6

Pull the socket latches away from the DIMM, and then pull the DIMM out of the socket. (See
Figure A-4.) The latches hold the DIMM tightly, so be careful not to break the socket.

Caution

To prevent damage, do not press on the center of the DIMM. Handle the DIMM carefully.
Removing and Replacing the DIMM

35685

Figure A-4

Step 7

Position the new DIMM so that the polarization notch is located at the right end of the DIMM socket.

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Appendix A

Replacing Memory Components

Replacing the Chassis Cover

Step 8

Insert the new DIMM by sliding the end with the metal fingers into the DIMM socket, as shown in
Figure A-5.
Inserting the New DIMM into the Socket

35688

Figure A-5

Step 9

Snap the latches into place. Do not use excessive force, because the socket might break.

Step 10

Replace the gateway chassis cover. (See the “Replacing the Chassis Cover” section on page A-8.)

Step 11

Power on the universal gateway. If error messages relating to memory are displayed, remove the DIMM
and reinstall it, taking care to seat the DIMM firmly in its socket.

Replacing the Chassis Cover
This section describes the procedure for replacing the chassis cover.

Required Tools and Equipment
•

Medium Phillips screwdriver

•

Five screws

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Appendix A

Replacing Memory Components
Replacing the Chassis Cover

Chassis Cover Replacement
To replace the chassis cover, follow this procedure:
Step 1

Place the chassis bottom so that the front panel is facing you. (See Figure A-6.)
Figure A-6

Replacing the Chassis Cover
Chassis cover

35662

Front panel
Chassis bottom

Step 2

Hold the chassis cover over the chassis bottom, and align each of the cover tabs with the chassis tabs at
the top rear of the chassis.

Step 3

Lower the front of the top cover to close the chassis, and ensure the following:
•

The chassis cover tabs fit under the edge of the chassis rear panel so that they are not exposed.

•

The chassis tabs fit under the chassis cover so that they are not exposed.

•

The chassis cover side tabs on both sides fit inside the chassis side panels so that they are not
exposed.

When the chassis cover is properly assembled, no tabs are visible. (See Figure A-7.)

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Appendix A

Replacing Memory Components

Replacing the Chassis Cover

Figure A-7

Cisc

S54

Cisco AS5350XM Chassis

00X

RIES

122114

MSE

Step 4

Secure the chassis cover with five screws.

Step 5

Reinstall the chassis on a rack, desktop, or table.

Step 6

Reinstall all interface cables.

Step 7

Reconnect the AC power cord to the power supply.

Step 8

Power up the universal gateway.
The internal power supply fan should power up.

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A P P E N D I X

Replacing the Power Supply
This appendix includes information on how to replace the power supply for the Cisco AS5350XM
universal gateway and contains the following sections:
•

Safety Recommendations, page B-1

•

Required Tools and Equipment, page B-2

•

Removing the Chassis Cover, page B-2

•

Removing the Old Power Supply, page B-6

•

Installing the Power Supply, page B-9

•

Replacing the Chassis Cover, page B-11

Overview
The power system consists of a single input AC or DC power supply or a dual input (redundant) AC or
DC power supply. For more information about the power system, see the “Power Supply” section on
page 1-4 and the “Power Supply Considerations” section on page 2-6.

Safety Recommendations
Note the following safety recommendations:

Warning

Before opening the unit, disconnect the telephone-network cables to avoid contact with
telephone-network voltages. Statement 1041

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.
Statement 1001

Warning

Before working on a chassis or working near power supplies, unplug the power cord on AC units;
disconnect the power at the circuit breaker on DC units. Statement 12

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Appendix B

Replacing the Power Supply

Required Tools and Equipment

Warning

Only trained and qualified personnel should be allowed to install or replace this equipment.
Statement 49

Warning

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that
a UL Listed and Certified fuse or circuit breaker no larger than 60 VDC, 15 A is used on all
current-carrying conductors. Statement 96

Caution

Before opening the chassis, ensure that you have discharged all static electricity from your body and that
the chassis is powered down.

Required Tools and Equipment
You need the following tools and equipment:
•

Medium-size Phillips screwdriver

•

Small or medium flat-blade screwdriver

•

ESD-preventive wrist strap

•

Tie-wraps (optional)

•

Antistatic bag (optional)

Removing the Chassis Cover
You must open the universal gateway chassis to gain access to its interior components.
To open the chassis cover, follow this procedure:
Step 1

Turn the power switch on the universal gateway off and disconnect site power.

Note

Note that the power switch is part of the power supply.

Step 2

If you are using a DC-powered unit, refer to Figure B-1 or Figure B-2 and complete the Step a through
Step d.

Warning

Before performing any of the following procedures, ensure that power is removed from the DC circuit.
Statement 1003

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Appendix B

Replacing the Power Supply
Removing the Chassis Cover

Warning

DC Power Supply Connections—Single Power Supply

Power switch

To DC source

56022

DC connector

Source A - NEG

Ground
Source B - RTN
Source A - RTN
Source B - NEG

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Appendix B

Replacing the Power Supply

Removing the Chassis Cover

Figure B-2

DC Power Supply Connections—Redundant Power Supply

To DC source

Power switch

A- A+ B- B+

82637

DC connector

Ground
Source A - NEG
Source B - RTN
Source A - RTN
Source B - NEG
a.

Loosen the five locking screws for the negative, return, and ground connectors on the DC connector.

Remove the +48 VDC return wires from the DC connectors.

Remove the -48 VDC wires into the DC negative connectors.

Remove the safety ground wire from the DC connector.

Step 3

Remove all interface cables from the rear panel of the universal gateway.

Step 4

Place the universal gateway so that the front panel is facing you.

Step 5

Remove the five screws on the chassis cover. (See Figure B-3.)

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Appendix B

Replacing the Power Supply
Removing the Chassis Cover

Figure B-3

Removing the Chassis Cover Screws

35660

Step 6

Gently pry the cover off with a flat-blade screwdriver. Lift the chassis cover upward, as shown in
Figure B-4, and pull it away from the tabs on the rear of the chassis.
Figure B-4

Removing the Chassis Cover
Chassis cover

35661

Front panel
Chassis bottom

Step 7

Continue with the “Removing the Old Power Supply” section on page B-6.

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Appendix B

Replacing the Power Supply

Removing the Old Power Supply

Removing the Old Power Supply
This section describes how to remove the power supply. Note the following safety warnings before you
remove the power supply:

Warning

Ultimate disposal of this product should be handled according to all national laws and regulations.
Statement 1040

Warning

Only trained and qualified personnel should be allowed to install or replace this equipment.
Statement 49

Warning

Read the installation instructions before connecting the system to the power source. Statement 1004

Warning

Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.
Statement 1

Warning

To remove the power supply, follow this procedure:
Step 1

Place the universal gateway so that the rear panel is facing you.

Step 2

Remove the mounting screw that secures the power supply to the chassis and set it aside. (See Figure B-5
or Figure B-6.)

Although the following illustrations show only the AC power supply, the procedures are the
same for the DC power supply.

Figure B-5

Removing the Mounting Screw on the Single AC Power Supply

Power supply Mounting
screw

35664

Note

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Appendix B

Replacing the Power Supply
Removing the Old Power Supply

Removing the Mounting Screw on the Redundant AC Power Supply

82078

Figure B-6

Mounting
screw

Step 3

Turn the universal gateway so that the front panel is facing you.

Step 4

Lift the air separator out of the chassis. (See Figure B-7.)
Figure B-7

Removing the Air Separator

Power
supply

35692

Front panel
Chassis bottom

Note

There are two power connectors on the power supply. One connects to the backplane and the
other to the system board. (See Figure B-8.)

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Appendix B

Replacing the Power Supply

Removing the Old Power Supply

Power Supply Connectors

36016

Figure B-8

Power
supply

Backplane
connector
System board
connector
Step 5

Disconnect both power supply connectors. Disconnect the backplane connector first, followed by the
system board connector. (See Figure B-9.)

The system board connector is located on the system board, below and to the left of the
backplane connector.

Note

Figure B-9

Disconnecting the Power Connectors from the Backplane

Power
supply

35693

Front panel

Power connector

Chassis bottom

Backplane

Step 6

Slide the power supply toward the front panel to disengage the power supply from the chassis hooks.
(See Figure B-10.) Remove the power supply from the chassis.

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Appendix B

Replacing the Power Supply
Installing the Power Supply

Figure B-10

Lifting the Power Supply Out of the Chassis
Power
supply

35694

Front panel
Chassis bottom

Installing the Power Supply
To install the power supply, follow this procedure:
Step 1

Place the power supply as shown in Figure B-11, and then slide it toward the rear panel. You will be able
to feel the chassis hooks engage with the slots on the bottom of the power supply. The same procedure
applies to both AC and DC power supplies.

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B-9

Appendix B

Replacing the Power Supply

Installing the Power Supply

Figure B-11

Inserting the Power Supply in the Chassis

Power
supply

35695

Front panel
Chassis bottom

Step 2

Connect the two power connectors to the system board and backplane. (See Figure B-8.) Connect the
system board connector first, followed by the backplane connector. (See Figure B-12.)

The system board connector is located on the system board, below and to the left of the
backplane connector.

Note

Figure B-12

Reconnecting the Power Cables to the Backplane

Power
supply

35696

Front panel

Power connector

Chassis bottom

Backplane

Step 3

Replace the air separator, holding all cables to the right of the separator as you slip it into the chassis.
(See Figure B-13.)

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Appendix B

Replacing the Power Supply
Replacing the Chassis Cover

Figure B-13

Replacing the Air Separator

Power
supply

36007

Front panel
Chassis bottom

Step 4

Reinstall the power supply mounting screw.

Step 5

Replace the chassis cover using the procedures in the “Replacing the Chassis Cover” section on
page B-11.

Replacing the Chassis Cover
To replace the chassis cover, follow this procedure:
Step 1

Place the chassis bottom so that the front panel is facing you.

Step 2

Hold the chassis cover over the chassis bottom, and align each of the cover tabs with the chassis tabs at
the top rear of the chassis, as shown in Figure B-14.

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B-11

Appendix B

Replacing the Power Supply

Replacing the Chassis Cover

Figure B-14

Replacing the Chassis Cover
Chassis cover

35662

Front panel
Chassis bottom

Step 3

Lower the front of the top cover to close the chassis, and ensure the following:
•

The chassis cover tabs fit under the edge of the chassis rear panel so that they are not exposed.

•

The chassis tabs fit under the chassis cover so that they are not exposed.

•

The chassis cover side tabs on both sides fit inside the chassis side panels so that they are not
exposed.

When the chassis cover is properly assembled, no tabs are visible.
Step 4

Secure the chassis cover with five screws.

Step 5

If you installed a different type of power supply (AC or DC) than was originally installed in the universal
gateway, place one of the power ratings labels that came in the plastic bag with the documentation
directly over the power ratings information on the rear panel. For example, if the original chassis came
with an AC power supply and you replaced it with a DC power supply, place the DC power ratings label
over the ratings stamped on the rear panel of the chassis. This will ensure that the correct power ratings
information appears on the rear panel. (See Figure B-15 and Figure B-16.)
Figure B-15

Power Ratings Label for DC Power Supply

INPUT -48/-60V ==
Figure B-16

150VA

Power Ratings Label for AC Power Supply

INPUT 100 – 240V~ 50/60Hz

2 – 1A

Figure B-17
Step 6

Reinstall the chassis on a rack, desktop, or table.

Step 7

Reinstall all interface cables.

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Appendix B

Replacing the Power Supply
Replacing the Chassis Cover

Step 8

Warning

Reconnect the AC power cord. Or, if you are using a DC-powered unit, refer to Figure B-18 or
Figure B-19, and complete Step a through Step e for each power supply.

Connecting DC Power Supply—Single Power Supply

Power switch

To DC source

56022

DC connector

Source A - NEG

Ground
Source B - RTN
Source A - RTN
Source B - NEG

Caution

Connect the DC connector to the rear of the power supply.

Do not overtorque the terminal block contact screws. The recommended torque is 4.5 lb-in (0.50 N-m).

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Appendix B

Replacing the Power Supply

Replacing the Chassis Cover

Figure B-19

Connecting DC Power Supply—Redundant Power Supply

To DC source

Power switch

A- A+ B- B+

82637

DC connector

Ground
Source A - NEG
Source B - RTN
Source A - RTN
Source B - NEG

Note

This product is intended for installation in restricted access areas and is approved for connection
using 12 or 14 AWG copper conductors only. The installation must comply with all applicable
codes.

Note

For central office installations, we recommend using a 6 AWG green ground wire with one end
connected to reliable earth. The other end of the wire should be crimped onto the double-hole
lug provided in the installation pack. The lug should be secured to the mating holes on the side
of the chassis with the two screws included in the accessory pack.

Note

If you are installing a redundant power supply, you should attach appropriate-sized spade
terminals to the stripped ends of the ground and input wires.

Insert the safety ground (green wires) into the DC connector ground connector and tighten the
locking screw. Ensure that no bare wire is exposed.

Insert the +48 VDC return wires into the DC connectors (+) and tighten the locking screws. Ensure
that no bare wire is exposed.

Insert the –48 VDC wires into the DC negative connectors (–) and tighten the locking screws. Ensure
that no bare wire is exposed.

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Appendix B

Replacing the Power Supply
Replacing the Chassis Cover

Warning

Step 9

Make sure that the power supply wires are secured to cable strain-relief clamps with cable ties.

After wiring the DC power supply, remove the tape from the circuit breaker switch handle and
reinstate power by moving the handle of the circuit breaker to the ON position. Statement 8

Power up the universal gateway.
The internal power supply fan should power up.

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Appendix B

Replacing the Power Supply

Replacing the Chassis Cover

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OL-6417-02

A P P E N D I X

Cabling Specifications
This appendix provides the following cabling and pinout information for the Cisco AS5350XM
universal gateway:
•

Console and Auxiliary Port Cables and Pinouts, page C-1

•

Ethernet Port Pinouts, page C-4

•

BITS Port Pinouts, page C-5

•

Alarm Port Pinouts, page C-5

•

Bantam Jack Port Pinouts, page C-5

Note

This appendix provides cabling information for chassis connections only. For cabling information for
the Cisco AS5350XM dial feature cards, see the Cisco AS5350XM and Cisco AS5400XM Universal
Gateways Card Installation Guide.

Note

This appendix specifies pinouts only for the pins used. Pins not listed in the tables in this appendix are
not connected.

Console and Auxiliary Port Cables and Pinouts
The universal gateway arrives with a console and auxiliary cable kit, which contains the cable and
adapters you need to connect a console (an ASCII terminal or PC running terminal emulation software)
or modem to your universal gateway. The console and auxiliary cable kit includes:
•

RJ-45-to-RJ-45 rollover cable. (See the next section, “Identifying a Rollover Cable,” for more
information.)

•

RJ-45-to-DB-9 female DTE adapter (labeled TERMINAL).

•

RJ-45-to-DB-25 female DTE adapter (labeled TERMINAL).

•

RJ-45-to-DB-25 male DCE adapter (labeled MODEM).

For console connections, proceed to the “Console Port Cables and Pinouts” section on page C-2. For
modem connections, proceed to the “Auxiliary Port Cables and Pinouts” section on page C-4.

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C-1

Appendix C

Cabling Specifications

Console and Auxiliary Port Cables and Pinouts

Identifying a Rollover Cable
You can identify a rollover cable by comparing the two modular ends of the cable. Holding the cables
side by side, with the tab at the back, the wire connected to the pin on the outside of the left plug should
be the same color as the wire connected to the pin on the outside of the right plug. (See Figure C-1.) If
your cable was purchased from Cisco Systems, pin 1 will be white on one connector, and pin 8 will be
white on the other connector (a rollover cable reverses pins 1 and 8, 2 and 7, 3 and 6, and 4 and 5).
Figure C-1

Identifying a Rollover Cable
Pin 1 and pin 8
should be the
same color
Pin 1

35697

Pin 8

Console Port Cables and Pinouts
Use the RJ-45-to-RJ-45 rollover cable and RJ-45-to-DB-9 female DTE adapter (labeled TERMINAL) to
connect the console port to a PC running terminal emulation software. Figure C-2 shows how to connect
the console port to a PC. Table C-1 lists the pinouts for the asynchronous serial console port, the
RJ-45-to-RJ-45 rollover cable, and the RJ-45-to-DB-9 female DTE adapter (labeled TERMINAL).
Connecting the Console Port to a PC
RJ-45-to-RJ-45
rollover cable

Universal gateway

RJ-45-to-DB-9 adapter
(labeled TERMINAL)

37209

Figure C-2

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OL-6417-02

Appendix C

Cabling Specifications
Console and Auxiliary Port Cables and Pinouts

Table C-1

Console Port Signaling and Cabling Using a DB-9 Adapter

Console Port (DTE) RJ-45-to-RJ-45 Rollover Cable

RJ-45-to-DB-9
Terminal Adapter

Console Device

Signal

RJ-45 Pin

DB-9 Pin

Signal

CTS

RJ-45 Pin
1

RTS

DTR

DSR

TxD

RxD

GND

RxD

TxD

DSR

DTR

RTS

CTS

1. Pin 1 is connected internally to pin 8.

Use the RJ-45-to-RJ-45 rollover cable and RJ-45-to-DB-25 female DTE adapter (labeled TERMINAL)
to connect the console port to a terminal. Figure C-3 shows how to connect the console port to a terminal.
Table C-2 lists the pinouts for the asynchronous serial console port, the RJ-45-to-RJ-45 rollover cable,
and the RJ-45-to-DB-25 female DTE adapter (labeled TERMINAL).
Connecting the Console Port to a Terminal
Terminal

RJ-45-to-RJ-45
rollover cable

RJ-45-to-DB-25 adapter
(labeled TERMINAL)

Universal gateway

Table C-2

37210

Figure C-3

Console Port Signaling and Cabling Using a DB-25 Adapter

Console Port
(DTE)1

RJ-45-to-RJ-45 Rollover Cable

RJ-45-to-DB-25
Terminal Adapter

Console Device

Signal

RJ-45 Pin

DB-25 Pin

Signal

CTS

RTS

DTR

DSR

TxD

RxD

GND

RxD

TxD

DSR

DTR

CTS

RTS

1. You can use the same cabling to connect a console to the auxiliary port.
2. Pin 1 is connected internally to pin 8.

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Appendix C

Cabling Specifications

Ethernet Port Pinouts

Auxiliary Port Cables and Pinouts
Use the RJ-45-to-RJ-45 rollover cable and RJ-45-to-DB-25 male DCE adapter (labeled MODEM) to
connect the auxiliary port to a modem. Figure C-4 shows how to connect the auxiliary port to a modem.
Table C-3 lists the pinouts for the asynchronous serial auxiliary port, the RJ-45-to-RJ-45 rollover cable,
and the RJ-45-to-DB-25 male DCE adapter (labeled MODEM).
Connecting the Auxiliary Port to a Modem
RJ-45-to-RJ-45
rollover cable

Modem

RJ-45-to-DB-25 adapter
(labeled MODEM)

Universal gateway

Table C-3

37211

Figure C-4

Auxiliary Port Signaling and Cabling Using a DB-25 Adapter

AUX Port (DTE)

RJ-45-to-RJ-45 Rollover Cable

RJ-45-to-DB-25
Modem Adapter

Modem

Signal

RJ-45 Pin

DB-25 Pin

Signal

RTS

DTR

TxD

GND

RxD

DSR

DCD

CTS

Ethernet Port Pinouts
Table C-4 lists the pinouts for the Ethernet ports.

Caution

10/100BASE-T Port Pinouts

RJ-45 Pin

Description

TXD+

TXD–

RXD+

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OL-6417-02

Appendix C

Cabling Specifications
BITS Port Pinouts

Table C-4

10/100BASE-T Port Pinouts (continued)

RJ-45 Pin

Description

–

RXD–

–

BITS Port Pinouts
Table C-5 lists the pinouts for the BITS port.
Table C-5

BITS Port Pinouts

Description

BITS signal

Ground

Alarm Port Pinouts
Table C-6 lists the pinouts for the alarm port.
Table C-6

Alarm Port Pinouts

Description

Normally open

Pole

Normally closed

Bantam Jack Port Pinouts
Table C-7 lists the port pinouts for the bantam jacks on the 8-port T1 or E1 DFC and T3 DFC.
Table C-7

Bantam Jack Port Pinouts

Description

Tip

Ring

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C-5

Appendix C

Cabling Specifications

Bantam Jack Port Pinouts

Cisco AS5350XM Universal Gateway Chassis Installation Guide

C-6

OL-6417-02

INDEX

Numerics

10BASE-T port pinouts (table)

Cables

C-4

console port

C-2

rollover cable

C-2

cabling specifications

AC power supply specifications

C-1

Caution

1-4

alarm port, connecting

3-13

alarm port screw torque

alarm port, description

2-5

blank slot covers

3-6

DIMM handling

A-7

alarm port connection (figure)
alarm port pinouts

3-13

ESD wrist-strap safety

C-5

alarm port pinouts (table)
attaching rack brackets

removing the fan tray

C-5

static electricity

3-4

attaching the chassis to a 19-inch rack (figure)
attaching the rubber feet (figure)

3-5

opening

pinouts

2-5

auxiliary port signaling and cabling using a DB-25 adapter
(table) C-4

removing the cover

Bantam Jack pinouts

C-5

Bantam Jack port pinouts (table)
BITS port, connecting to
BITS port, description

3-12
2-5

C-5

A-1, B-2

A-8
B-11

safety recommendations
setting on the desktop
specifications

BITS port pinouts

3-1

replacing the cover

1-5

viii

A-2

replacing cover

C-4

specification

B-2

1-1

rack-mounting

3-12

connecting a DTE or DCE device

4-5

caution symbol, meaning of
components

C-3

connecting

2-2

Chassis

3-3

Auxiliary Port
adapter

3-13

A-1
3-1

1-4

chassis ground connection

3-5

chassis LEDs, descriptions

4-2

Cisco AS5350, installation

3-1

Cisco AS5350 Chassis (figure)

A-10

Cisco AS5350 ground lug attachment (figure)
Cisco AS5350 overview

1-1

compact flash, replacing

A-4

3-6

BITS port pinouts (table)

C-5

connecting a modem to the auxiliary port

blank slot covers, caution

3-6

connecting a modem to the auxiliary port (figure)

2-5, 3-12
3-12

Cisco AS5350XM Universal Gateway Chassis Installation Guide
OL-6417-02

IN-1

Index

connecting an alarm to the alarm port
connecting a PC to console port

3-13

2-4

connecting a signal generator to the BITS port

connecting the auxiliary port to a modem (figure)
connecting the console port to the PC (figure)

wiring

C-4

3-15

DC power supply connections (figure)

C-2

connecting the console port to the terminal (figure)
connecting the console terminal (figure)

DC power supply

3-12

C-3

description, slot numbering

4-2

dial feature card (DFC), description

3-11

3-16

1-3

connecting the DC power supply, single power
supply B-13

dimensions, Cisco AS5350 chassis

connecting to a CSU/DSU (figure)

disconnecting the power connectors from the backplane
(figure) B-8

connecting to an Ethernet hub (figure)
connecting to a WAN

disconnecting fan tray power connector (figure)

3-10

connecting to an E1 CSU/DSU (figure)

3-9

displaying environment status

3-7

document conventions

3-7

connecting to the auxiliary port
connecting to the network

3-6

electrostatic discharge (ESD), preventing

2-3

environment monitoring

3-7

connections, redundant power supply

equipment racks

3-17, B-4

console and auxiliary port pinouts and cables

C-1

Console Port
adapter

3-3

Ethernet connections

2-4, 3-6

Ethernet port pinouts

C-4

A-6

C-3

connections

3-11

default settings
description
pinouts

4-3

error messages, compact flash

3-16, B-3

2-2

4-2

environment status, displaying

3-7

connections, single power supply

2-4

preparing for network connections
WAN

viii

3-12

Connections
T1 interface ports

4-7

4-3

DTE device, connecting to the console port

2-5

connecting to the BITS port (figure)

1-4

2-4

Fan Tray

C-3

specification

caution
1-5

disconnecting power connector

console port cables and pinouts
console port description

C-2

2-4

console port signaling and cabling using a DB-25 adapter
(table) C-3
console port signaling and cabling using a DB-9 adapter
(table) C-3
conventions, document

4-5

viii

installing

4-8

replacing

4-5

tightening screws

4-7

4-10

fan tray metal tabs (figure)

4-8

fan tray power connector (figure)

4-9

Figures
Attaching the Chassis to a 19-inch Rack
Attaching the Rubber Feet
Cisco AS5350 Chassis

3-5

3-3

A-10

Cisco AS5350XM Universal Gateway Chassis Installation Guide

IN-2

OL-6417-02

Index

Cisco AS5350 Front Panel

Removing the Air Separator

1-2, 4-6

Cisco AS5350 ground lug attachment
Cisco AS5350 Rear Panel

Removing the Chassis Cover

3-6

Cisco AS5350 Slot Numbering

Connecting a Modem to the Auxiliary Port

3-12

Replacing the air separator

Connecting the Auxiliary Port to a Modem

C-4

Replacing the Chassis Cover

Connecting the Console Port to the PC

rollover cable

C-2

Connecting the Console Port to the Terminal
Connecting the Console Terminal

System Board Layout

3-7

3-4

front panel (figure)

3-4

A-5

Tightening Fan Tray Screws

Connecting to an Ethernet Hub

4-8

Standard Rack-Mount Brackets

3-10

Connecting to the BITS Port

C-2

Standard Bracket Installation

Connecting the DC power supply, single power
supply B-13
3-9

A-9, B-12

Sliding the Fan Tray Power Connector into
Receptacle 4-9

Connecting the DC power supply, redundant power
supply B-14

Connecting to an E1 CSU/DSU

B-6

B-11

Slide Metal Tabs out of Slots

C-3

3-11

Connecting to an RJ-45 (T1) Jack

A-3

Removing the Power Supply Mounting Screws

4-3

Connecting to the Alarm Port

A-3

Removing the Chassis Cover Screws

1-2

Connecting to a CSU/DSU

B-7

4-10

4-6

front panel illustration (figure)

1-2

3-8

3-13

3-12

DC Power Supply Connections

3-16

grounding lug

3-5

Disconnecting the Power Connectors from the
Backplane B-8
Fan Tray Power Connector Disconnecting From
Receptacle 4-7

Inserting the Metal Tabs into Slots

handling DIMMs, caution

4-9

Inserting the New SDRAM DIMM into the Socket
Inserting the Power Supply in the Chassis

B-10

Lifting the Power Supply Out of the Chassis
Loosen Fan tray screws

A-8

1-4

B-9

4-6
B-12

Power Ratings Label for DC Power Supply

B-12

I
inserting fan tray into slots (figure)

Power supply connections, redundant power
supply B-4

installation

installing in a rack

4-1

3-17

Removing and Replacing the SDRAM DIMM

B-10

2-3

3-5

installing the fan tray

Reconnecting the Power Cables to the Backplane

B-10

3-1

installation, tools and equipment required
4-7

Redundant power supply connections

A-8

inserting the power supply in the chassis (figure)
B-3

B-8

Pulling the Edge of the Fan Tray

4-9

inserting the new SDRAM DIMM (figure)

Power supply connections, single power supply

Rear Panel LEDs

4-10

humidity specification

Power Ratings Label for AC Power Supply

Power Supply Connectors

help, getting

A-7

4-8

installing the power supply

B-9

interface options, LAN and WAN

1-4

A-7

Cisco AS5350XM Universal Gateway Chassis Installation Guide
OL-6417-02

IN-3

Index

LAN connections

opening the chassis

3-6

LAN interface options

A-1, A-2, B-2

opening the fan tray (figure)

1-4

LEDs

operating temperature

alarm (description)

BITS port (description)
chassis (table)

organization (table)

4-2

Fast Ethernet (description)
rear panel (figure)

Pinouts
4-2

alarm port

system board status (description)

4-2

C-5

auxiliary port

4-1

C-4

Bantam Jack

4-1

BITS port

lifting the power supply from the chassis (figure)

B-9

C-5

console and auxiliary ports
console port

Memory

C-4

Power Ratings Label for AC Power Supply (figure)

B-12

Power Ratings Label for DC Power Supply (figure)

B-12

Power Supply

A-6

memory components, replacing

description

A-1

modem, connecting to the auxiliary port
monitoring, temperature

C-1

C-3

Ethernet port

replacing SDRAM

1-1

4-2

4-1

serial ports (description)

LEDs, descriptions

vii

4-2

4-1

troubleshooting

vii

overview, Cisco AS5350

4-2

console/Auxiliary (description)
descriptions

4-2

organization, document

4-2

4-7

installing

2-5

1-4
B-9

power requirements

4-2

2-6

removing from the chassis
specifications

B-6

1-4

power supply
connecting the redundant power supply

Network Connections
Ethernet
LAN
WAN

2-4

3-6
3-7

network connections

power supply connectors (figure)

B-8

preparing to connect to a network

2-3

preventing electrostatic discharge

2-2

processor specification

3-6

network interfaces, troubleshooting
noise level specification

1-4

note symbol, meaning of

viii

B-14

1-4

4-5

R
rack-mounting, required tools
rack-mounting the chassis
racks, equipment

3-4

3-1

3-3

Cisco AS5350XM Universal Gateway Chassis Installation Guide

IN-4

OL-6417-02

Index

rear panel illustration (figure)
rear panel LEDs (figure)

sliding fan tray out of slots (figure)

1-2

slot numbering (figure)

4-1

reconnecting the power cables to the backplane
(figure) B-10
regulatory compliance

removing and replacing the SDRAM DIMM (figure)
removing the air separator (figure)
removing the chassis cover

A-7

B-7

specifications, Cisco AS5350 (table)

1-4

standard bracket installation (figure)

3-4

standard rack-mount brackets (figure)

A-3
A-3

removing the power supply mounting screws (figure)
A-1

support, getting technical
B-6

B-11

Note

A-8, B-11

replacing the chassis cover (figure)
replacing the fan tray

4-10
2-5

Symbols
Caution

replacing the compact flash

2-2

supported standards, serial ports

A-6

replacing the chassis cover

3-4

B-2

static electricity, preventing

removing the chassis cover screws (figure)

replacing the air separator (figure)

4-2

C-1

static electricity, caution

removing the chassis cover (figure)

replacing SDRAM

specifications, cabling

A-1, B-2

replacing memory components

4-3

slot numbering, description

1-5

4-8

viii

Timesaver
A-9, B-12

A-4

Tips

viii

system board (figure)

A-5

4-5

replacing the power supply, required tools
required tools, rack-mounting

3-4

required tools, replacing the power supply
required tools, SDRAM replacement
rollover cable (figure)

A-6

C-2

rollover cable, identifying

B-2

T1 card, connections

3-7

Tables
10BASE-T Port Pinouts

C-2

Alarm Port Pinouts

C-4

C-5

Auxiliary Port Signaling and Cabling using a DB-25
Adapter C-4

Bantam Jack Port Pinouts

Safety

BITS Port Pinouts

general guidelines
with electricity

Chassis LEDs

2-1

safety recommendations

A-1

screws, loosen fan tray screws (figure)
SDRAM, replacing

single power supply

4-10
3-1

1-4

Console Port Signaling and Cabling Using a DB-25
Adapter C-3

A-6

Organization
technical support

serial ports, supported standards
setting up the chassis

4-2

Console Port Signaling and Cabling using a DB-9
Adapter C-3

1-4

service and support

4-6

A-6

SDRAM replacement, required tools
serial interfaces

C-5

Chassis Specifications

2-1

C-5

2-5

vii
4-10

temperature, monitoring
temperature specification

4-2
1-4

tightening fan tray screws (figure)

4-10

3-16

Cisco AS5350XM Universal Gateway Chassis Installation Guide
OL-6417-02

IN-5

Index

timesaver symbol, meaning of
tips symbol, meaning of

viii

Tools Required
for installation
troubleshooting

2-3
4-1

troubleshooting, using LEDs

4-1

troubleshooting network interfaces

4-5

W
WAN connections

3-7

WAN connection to RJ-45c (figure)
WAN interface options

1-4

weight, Cisco AS5350 chassis
wiring, DC power supply

3-8

1-4

3-15

Cisco AS5350XM Universal Gateway Chassis Installation Guide

IN-6

OL-6417-02

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