Manual For The 63890 8 Channel Surveillance DVR With 4 HD Cameras And Mobile Monitoring Capabilities
User Manual: Manual for the 63890 8 Channel Surveillance DVR with 4 HD Cameras and Mobile Monitoring Capabilities 8 Channel Surveillance DVR with 4 HD Cameras and Mobile Monitoring Capabilities
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Owner’s Manual & Safety Instructions Save This Manual Keep this manual for the safety warnings and precautions, assembly, operating, inspection, maintenance and cleaning procedures. Write the product’s serial number in the back of the manual near the assembly diagram (or month and year of purchase if product has no number). Keep this manual and the receipt in a safe and dry place for future reference. 17g With Mobile Monitoring Capabilities Visit our website at: http://www.harborfreight.com Email our technical support at: productsupport@harborfreight.com When unpacking, make sure that the product is intact and undamaged. If any parts are missing or broken, please call 1-888-866-5797 as soon as possible. Copyright© 2017 by Harbor Freight Tools®. All rights reserved. No portion of this manual or any artwork contained herein may be reproduced in any shape or form without the express written consent of Harbor Freight Tools. Diagrams within this manual may not be drawn proportionally. Due to continuing improvements, actual product may differ slightly from the product described herein. Tools required for assembly and service may not be included. Read this material before using this product. Failure to do so can result in serious injury. SAVE THIS MANUAL. TABLE OF CONTENTS IMPORTANT SAFETY INFORMATION .........................2 Installation Precautions ...............................................2 Use Precautions ..........................................................2 Service ........................................................................3 Camera Safety Warnings ............................................3 DVR Safety Warnings .................................................3 Grounding .....................................................................4 Extension Cords ..........................................................4 Symbology ..................................................................4 Specifications ...............................................................5 Components and Controls ..........................................6 Setup..............................................................................8 Operation ......................................................................9 Startup Wizard ............................................................9 Live Screen .................................................................11 Network Settings .........................................................17 Alarm Settings .............................................................20 Record Search & Backup ............................................22 Device .........................................................................27 System ........................................................................29 Advanced ....................................................................32 Shutdown ....................................................................33 Remote Access ...........................................................34 Web Client Manager....................................................35 Remote Access from Mobile Devices ..........................37 Troubleshooting ...........................................................39 Maintenance and Servicing .........................................40 Limited 90 Day Warranty ..............................................42 IMPORTANT SAFETY INFORMATION Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury. . Save all warnings and instructions for future reference Installation Precautions 1. Check federal, state and local surveillance laws before installing video and/or audio surveillance equipment. 2. Install only according to these instructions. Improper installation can create hazards. 3. Do not overreach when installing this product. Keep proper footing and balance at all times. This enables better control in unexpected situations. 4. Wear ANSI-approved safety goggles during installation. 5. Keep installation area clean and well lit. 6. Keep children and bystanders out of the area during installation. 7. Do not install when tired or when under the influence of alcohol, drugs or medication. Use Precautions 1. This product is not a toy. Do not allow children to play with or near this item. 2. Use as intended only. 4. Maintain product labels and nameplates. These carry important safety information. If unreadable or missing, contact Harbor Freight Tools for a replacement. 3. Do not modify. Page 2 For technical questions, please call 1-888-866-5797. Item 63890 Service Have your DVR equipment serviced by a qualified repair person using only identical replacement parts. This will ensure that the safety of the equipment is maintained. Camera Safety Warnings 1. To prevent electric shock, do not attempt to disassemble Camera. There are no serviceable parts inside. 4. Handle Camera with care. Camera could be damaged by improper handling or storage. 2. Do not expose the Power Adapter to rain or wet conditions. Water entering the Power Adapter will increase the risk of electric shock. 3. Do not abuse the Power Adapter cord. Never use the cord for unplugging the plug from the outlet. Keep cord away from heat, oil, sharp edges or moving parts. Damaged or entangled cords increase the risk of electric shock. DVR Safety Warnings 1. Maintain adequate airflow around DVR. 2. Use supplied Power Adapter only. 3. To prevent electric shock, do not attempt to disassemble DVR. There are no serviceable parts inside. 4. Do not expose the Power Adapter or DVR console to rain or wet conditions. Water entering the Power Adapter or DVR console will increase the risk of electric shock. 6. Maintain labels and nameplates on the unit. These carry important safety information. If unreadable or missing, contact Harbor Freight Tools for a replacement. 7. The warnings, precautions, and instructions discussed in this instruction manual cannot cover all possible conditions and situations that may occur. It must be understood by the operator that common sense and caution are factors which cannot be built into this product, but must be supplied by the operator. 5. Do not abuse the Power Adapter cord. Never use the cord for unplugging the plug from the outlet. Keep cord away from heat, oil, sharp edges or moving parts. Damaged or entangled cords increase the risk of electric shock. SAVE THESE INSTRUCTIONS. Item 63890 For technical questions, please call 1-888-866-5797. Page 3 Grounding TO PREVENT ELECTRIC SHOCK AND DEATH FROM INCORRECT GROUNDING WIRE CONNECTION: Check with a qualified electrician if you are in doubt as to whether the outlet is properly grounded. Do not modify the power cord plug provided with the tool. Never remove the grounding prong from the plug. Do not use the tool if the power cord or plug is damaged. If damaged, have it repaired by a service facility before use. If the plug will not fit the outlet, have a proper outlet installed by a qualified electrician. 1. The included Power Adapters do not require grounding. 2. The Power Adapters may be used in either of the 120 volt outlets shown in the preceding illustration. (See Figure A.) Figure A: Outlets for 2-Prong Plug Extension Cords Note: Do not use an extension cord with the Power Adapters. Symbology Double Insulated Canadian Standards Association Underwriters Laboratories, Inc. Page 4 V ~ A Volts Alternating Current Amperes For technical questions, please call 1-888-866-5797. Item 63890 Specifications DVR Hard Drive Video Standard Video Codec Operating System Video I/O 1TB NTSC H.264 Linux Input: 8 BNC Output: 1 HDMI / 1 VGA Audio Codec G.711 Audio I/O Input: 4 RCA Output: 1 RCA Recording Resolution 2048 x 1536 (3MP) 1920 x 1080 (1080P) 1280 x 720 (720P) 960 x 480 (960H) Recording Mode Normal / Motion / Alarm Motion Detection Selectable Area and Sensitivity Detection PTZ Interface RS485 Network Interface RJ-45 USB Interface USB 2.0 DVR Input Rating 12V DC / 2A Power Adapter 12V DC / 2A Rating Camera Lens Type Fixed 3.6mm Horizontal Resolution 1080P Effective Pixels 1920H x 1080V Night Vision Type Infrared LEDs with Low Light Sensor Image Type Daylight: Color Infrared: Black & White 100 ft. (Under ideal conditions. Objects may be partially or completely obscured depending on camera position.) IP 66 - Protected from low-pressure water jets Infrared Distance Ingress Protection Rating Video Connector Camera Input Rating BNC 12V DC / 300 mA Power Adapter Rating 12V DC / 2A - To power included 4 cameras. Cable Length 60 ft. Operating Temperature 14°-122° F Item 63890 For technical questions, please call 1-888-866-5797. Page 5 Components and Controls Read the ENTIRE IMPORTANT SAFETY INFORMATION section at the beginning of this manual including all text under subheadings therein before set up or use of this product. DVR Front Panel 1 2 3 1 2 Green Power Indicator - glows when power is on Red Hard Drive Light - flashes when recording 3 USB Port Figure B DVR Back Panel 2 3 1 4 7 1 2 3 4 5 BNC Video Input RCA Audio Input RCA Audio Output RJ45 LAN Ethernet Port 12VDC Power Input 8 4 1 1 1 6 7 8 9 8 6 USB 2.0 Port HDMI Video Output VGA Video Output RS485 PTZ Connector 5 9 1 1 1 1 Figure C Page 6 For technical questions, please call 1-888-866-5797. Item 63890 Part Description Qty Part 1 2 3 8-channel H.264 DVR Hard Drive (pre-installed) 3.6mm wide-angle indoor/ outdoor color camera with infrared night vision 60 ft. camera cable 1-to-4 way splitter power cable 12V/2A power adapter for DVR 1 1 4 7 4 5 6 8 9 10 11 12 4 1 1 Description 12V/2A power adapter for 4pc camera Mouse w/ USB cable Remote Control AAA battery Mounting Screw Mounting Anchor Qty 1 1 1 2 12 12 Mouse 12VDC/2A Power Adapter Power (to DVR) Record Serial Number Here: Use the Mouse to navigate the DVR Remote Control Functions Select Channel Lock and Unlock Controls Toggle between single, 4 ALL and 8 Screen Displays MENU Open Menu MUTE Mute SUBMENU Open Pop-Up Menu ▲ Menu Up ▼ Menu Down ◄ Menu Left ► Menu Right SEL Confirm Selected Operation ◄◄ Rewind ► Play / Search Records ►► Fast Forward ● Record ll Pause Stop ■ Note: If product has no serial number, record month and year of purchase instead. 1-8 0 12VDC/1A Power Adapter Note: Some parts are listed and shown for illustration purposes only, and are not available individually as replacement parts. Remote Note: 2 AAA batteries included Power Splitter Power (to Splitter) Mounting Hardware Power (from Adapter) Screws Power (to Cables) Anchors Cable - 60 ft. Camera Video (to Cable) Hood Lens Power (from Splitter) Video (from Camera) Power (to Camera) Video (to DVR) Power (from Cable) Item 63890 For technical questions, please call 1-888-866-5797. Page 7 Setup Read the ENTIRE IMPORTANT SAFETY INFORMATION section at the beginning of this document including all text under subheadings therein before set up or use of this product. NOTICE: CHECK FEDERAL, STATE AND LOCAL SURVEILLANCE LAWS BEFORE INSTALLING VIDEO AND/OR AUDIO SURVEILLANCE EQUIPMENT. A B Connect Monitor Connect Cameras Note: Computer Monitor or TV and Surge Protector sold separately C Connect Mouse D Connect Power E Connect Remotely Refer to Monitor or TV's owner's manual to set the Input Source A D1 F Mount Cameras F Note: Router sold separately Video Output A1 Audio Input HDMI A2 LAN Internet connectivity required for remote viewing VGA F1 Push together and twist yellow Audio connectors clockwise to secure Output B1 Mount Under Eave B B3 B2 Protect connections from moisture with electrical tape E If adding extra cameras, use Item 63891. F2 B4 USB Port Video Input Connect more Cameras C D2 Use Mouse to navigate the DVR D5 Connect and test all equipment and camera locations BEFORE mounting cameras This DVR system can be remotely monitored by a smartphone via the RXCamView app, available through Google Play and Apple’s App Store. Power Input D Note: Surge Protector sold separately B5 D3 D4 Note: Date and Time are set automatically only when system is connected to the Internet. Otherwise, Date and Time Format can be set manually during the Startup Wizard process. To change settings or set up other functions, see the Owner’s Manual & Safety Instructions Page 8 For technical questions, please call 1-888-866-5797. Item 63890 Operation Startup Wizard Note: After DVR startup is completed, the Startup Wizard will be displayed. Wizard setting menu includes: Homepage, HDD Management, Network Configuration, Email Configuration, Record Schedule, and General System Configuration. Note: You can click Cancel to skip Startup Wizard. Check the box labeled Don’t show this window next time if you don’t want to display Startup Wizard. 1. If the HDD is installed in the DVR for the first time, it will be need to be formatted. Select the HDD which you want to format, and then click Format HDD. See Figure D Figure D Note: Use Overwrite option to overwrite the old recordings on the HDD when HDD is full. For example, if you choose the option 7 days then only the last 7 days’ recordings are kept on the HDD. To prevent overwriting any old recordings, select Disable. If you have disabled this function, please check HDD status regularly, to make sure it is not full. Network Configuration Note: This menu allows you to configure network parameters, such as PPPoE, DHCP, Static, and 3G. The most common types are DHCP or Static. Most likely your network type is DHCP, unless the network is manually addressed (usually called Static). 1. If you need an authentication username and password to the internet, then choose PPPoE. If you want to use a mobile network connection, then choose 3G. See Figure E. Figure E Email Configuration Note: This menu allows you to configure email settings. Go through these settings if you want to receive sytem notifications via email when a motion is detected, HDD becomes full, HDD is in error state, or Video Loss occurs. Full account information for the account the emails will be sent FROM will need to be entered, as well as the email addresses where the emails will be sent to. See Figure F. Figure F Item 63890 For technical questions, please call 1-888-866-5797. Page 9 Record Schedule Note: This menu allows you to specify when the DVR records video and define the recording mode for each channel. The recording schedule allows for Normal (continuous) recording, Motion recording, and Alarm recording. To set the recording mode, click first on the mode button (Normal, Motion, or Alarm), then drag the cursor to mark the slots. See Figure G. Figure G General System Configuration Note: This menu allows you to configure the general parameters of the system such as Date, Time, Date Format, Time Format, Language, Menu Timeouts, and Mode. Figure H Page 10 For technical questions, please call 1-888-866-5797. Item 63890 Live Screen System Date and Time Camera Title Status Icons Pop-up Menu Bar Figure I Camera Icons System Date & Time Displays current system date & time Camera Quick Toolbar PTZ control panel Camera Title A-: Indicates that the camera connected is an AHD camera T-: Indicates that the camera connected is a TVI camera C-: Indicates that the camera connected is a CVI camera Status Icons R = DVR is currently recording. Zoom In Channel color settings Playback the recent 5 minutes recording Record the channel manually Manually capture an image M (Green) = DVR is detecting motion from the camera but not recording. M (Red) = Camera has detected motion and triggers recording. I (Green) = Indicates that the external sensor device is triggered but not recording. (Red) = Indicates that the external sensor device is triggered for recording. H = Indicates that the DVR cannot detect an HDD or the HDD is not formatted. Pop-up Menu Bar Click to open the Main Menu. Click to lock/unlock the screen operation. Click to switch to different camera views. Click to view more layout options. Click to switch between real time, balanced, or smooth view. These modes influence the displayed video quality by bit rate and frame rate but not the recording quality. Click to start viewing channels in a sequence. VIDEO LOSS: Connection to the camera has been lost. Click to adjust volume. No Camera: Camera has not been connected to the DVR. Click this to start/stop cruise for a PTZ camera. No HDD: HDD is not installed. Click to playback videos. Click to view system information. Item 63890 For technical questions, please call 1-888-866-5797. Page 11 Live Note: This menu allows you to configure channel parameters. AHD EQ: Enable or disable AHD EQ (Enhanced Quality) function. Configure this parameter if you are an advanced user. Show Time: Disable if you do not want the current time to appear on the channel. 1. Click Setup in the Color row from Figure J to configure video color settings. You will see the screen shown below. Figure J Channel: Select the channel you want to modify. Channel Name: Enter the name of the channel. Show Name: Enable to display the channel name on the live screen. Record Time: Disable if you do not want to see the recording time on the channel. OSD Position: Click Setup to determine where you want the channel name and current date to be displayed when you are viewing the channel. Drag the channel name box and the date/time box to the desired location on the channel view. Covert: Enable if you want to hide this channel from appearing on the Live Viewing screen. Disabling or enabling this option does not affect video recording on the HDD. Figure K HUE: Changes the color mix of the image. BRIGHT: Defines how bright the image appears on the display. CONTRAST: Increases the difference between the darkest black and the whitest white in the image. Modify the contrast if the sections of the image look “greyed out”. SATURATION: Alters how much color is displayed in the image. The higher the saturation, the brighter and vivid colors will appear to be. Setting this parameter too high can degrade the image quality. Output Note: This menu allows you to configure video output parameters. Sequence Mode: Choose your favorite layout from the drop-down menu for viewing channels in a sequence on live view. SEQ Dwell Time: Set how long you want the live view from a channel to be displayed in a sequence. VGA/HDMI Resolution: Select the highest resolution your monitor/TV supports. The higher the resolution, the more details you will see on your images. The DVR will restart after you change the resolution. Transparency: Decide how transparent you want the menus to be. Choose partially transparent (see-through) if you need to keep an eye on happenings while adjusting settings. Figure L Support Overscan: Check to adjust the position of the video image on the live viewing screen. Video Output: This is the monitor that you use for live view display. Page 12 For technical questions, please call 1-888-866-5797. Item 63890 Private Zone Note: This menu allows you to create Privacy Zone(s) if you want to partially cover up part of the image. You can create up to four privacy zones in any size and location on the channel view. These zone(s) appear as “red box rectangle areas.” Just click inside the default red-lined rectangle and drag it where you want to create a privacy zone. 1. Select the Channel where you want to set privacy zone(s), then set Mask Area to Enable. Decide how many privacy areas you want to set and check the area(s) in Area Setup, and click Setup to open the channel in full screen mode and start marking the privacy zones See Figure Q. Note: Depending on the number of areas you have chosen in Area Setup, you will see areas covered with black rectangles on the channel view. See Figure N. 2. When you have finished marking the areas, right-click to return to the Main Menu. Figure M Figure N Record Note: This menu allows you to configure the channel recording parameters. Channel: Select the channel to set its recording parameters. Record Switch: Enable in order to allow the video to be recorded to the HDD. Stream Mode: Choose the recording resolution. The available options are Mainstream and Substream. PreRecord: If this option is enabled, the DVR starts recording a few seconds before an event occurs. Use this option if your primary recording type is motion-based. Figure O Record Schedule Note: This menu allows you to specify when the DVR records video and defines the recording mode for each channel. The recording schedule alternates between Normal (continuous) recording, Motion recording, and Alarm recording. To set the recording mode, click first on the mode button (Normal, Motion, or Alarm), then drag the cursor to mark the slots. The recording schedule is valid only for one channel. If you want to use the same recording schedule for other channels, use the Copy To function. Figure P Channel: Select the channel to set its recording parameters. Item 63890 For technical questions, please call 1-888-866-5797. Page 13 Normal: When the time slot is marked Green, this indicates the channel performs normal recording for that time slot. Motion: When the time slot is marked Yellow, this indicates the channel records only when a motion is detected during that time slot. NOTE: To use the motion detection, you must enable and configure the motion settings for the channel in the Alarm menu. When the time slot is marked Red, this indicates the channel records only when the sensor is triggered during that time slot. No Record: A time slot marked Black means that there is no recording scheduled for the time slot. Mainstream Note: This menu allows you to configure the recorded video parameters. All modifications you apply to these settings will affect the recorded video saved into the HDD. FPS: This parameter defines the number of frames per second that the DVR will record. Bitrate Control: Select the bitrate level based on the complexity of the scene. For a simple scene such as a gray wall, use constant bitrate (CBR). For a more complex scene such as a busy street, use variable bitrate (VBR). Bitrate Mode: If you want to set the bitrate by yourself, then choose User-defined. If you want to select the predefined bitrate, choose Predefined. Bitrate: This parameter corresponds to the speed of data transfer that the DVR will use to record video. Recordings that are encoded at higher bitrates will be of better quality. Figure Q Channel: Select the channel to configure recording-related information. Audio: Select this option if you want to record audio along with video and have a microphone connected to the DVR, or are using a camera with audio capability. Resolution: This parameter defines how large the recorded image will be. Substream Note: This menu allows you to configure the settings of a particular channel if the channel is being viewed via remote access, for example Web Client. Resolution: Set the resolution. FPS: This parameter defines the number of frames per second at the remote session. Bitrate Control: Select the bitrate level based on the complexity of the scene. For a simple scene such as a gray wall, use constant bitrate (CBR). For a more complex scene such as a busy street, use variable bitrate (VBR). Bitrate Mode: If you want to set the bitrate by yourself, then choose User-defined. If you want to select the predefined bitrate, choose Predefined. Bitrate: Enter manually or choose from the drop-down menu. Figure R Channel: Choose the channel where the settings are applied. Page 14 Audio: Check this box if you want to hear the live sound at the remote session. Make sure the camera with audio capability is properly connected to the selected channel. For technical questions, please call 1-888-866-5797. Item 63890 Mobile Stream Note: This menu allows you to configure the settings of a particular channel if the channel is being viewed via a mobile device. Resolution: Set the resolution. FPS: This parameter defines the number of frames per second at the mobile session. Bitrate Control: Select the bitrate level based on the complexity of the scene. Refer to previous two sections for criteria. Bitrate Mode: If you want to set the bitrate by yourself, then choose User-defined. If you want to select the predefined bitrate, choose Predefined. Bitrate: Enter manually or choose from the drop-down menu. Figure S Channel: Choose the channel where the settings are applied. Audio: Check box if you want to hear the live sound at the mobile session. Make sure the camera with audio capability is properly connected to the selected channel. Enable: Enable to allow to use mobile streaming on this channel. Capture Note: This menu allows you to configure the snapshot capturing parameters. Auto Capture: Enable or disable automatic capturing on the channel. When enabled, you can select the snapshot capturing interval. Stream Mode: Select the image resolution. NOTE: When the Auto Capture is enabled, you can select the image capturing interval. Normal Interval: Snapshots are captured based on normal interval. Alarm Interval: Snapshots are captured based on alarm interval only when a motion is detected or sensor is triggered. Figure T Channel: Select the channel to set its capture parameters. Item 63890 Manual Capture: Enable or disable manual capturing on the channel. For technical questions, please call 1-888-866-5797. Page 15 Capture Schedule Normal: When the time slot is marked Green, this indicates the channel is capturing snapshots based on the Normal Interval. Motion: When the time slot is marked Yellow, this indicates the channel is capturing snapshots based on Alarm Interval only when a motion is detected. Alarm: When the time slot is marked Red, this indicates the channel is capturing snapshots based on Alarm Interval only when a sensor is triggered. Figure U No Capturing: A time slot marked Black means that there is no snapshot capturing scheduled for the time slot. Channel: Select the channel to set its snapshot capturing schedule. Network Settings Network Note: This menu allows you to configure network parameters, such as PPPoE, DHCP, Static, and 3G. The most common types are DHCP or Static. Most likely your network type is DHCP, unless the network is manually addressed (usually called Static). If you need an authentication username and password to the Internet, then choose PPPoE. If you want to use mobile network connection, then choose 3G. HTTP Port: This port will be used to log in remotely to the DVR (via Web Client). If the default port 80 is already taken by other applications, please change it. Client Port: This is the port that the DVR will use to send information through. If the default port 9000 is already taken by other applications, please change it. IP Address: The IP address identifies the DVR in the network. It consists of four groups of numbers between 0 to 255, separated by periods. For example, “192.168.001.100”. You need to enter the IP address manually only if your network type is Static. Figure V Network Type: Select the network type you are using, from the following: PPPoE: This is an advanced protocol that allows the DVR to connect to the network more directly via DSL modem. DHCP: This is the network type when a device on your network (usually a router) assigns automatically all the network parameters for your DVR. Static: Requires all the network parameters to be filled in manually. 3G: Prior to using the mobile network, you need to connect a 3G dongle to the DVR. Page 16 Subnet Mask: Subnet Mask is a network parameter which defines a range of IP addresses that can be used in a network. If IP address is like a street where you live then Subnet Mask is like a neighborhood. The subnet address also consists of four groups of numbers, separated by periods. For example, “255.255.000.000”. As with IP address, you need to enter the Subnet Mask manually only if your network type is Static. Gateway: This address allows the DVR to access the Internet. The format of the Gateway address is the same as the IP Address. For example, “192.168.001.001”. As with IP address, you need to enter the gateway address manually only if your network type is Static. DNS1/DNS2: DNS1 is the primary DNS server and DNS2 is a backup DNS server. Normally it should be sufficient to enter the DNS1 server address. For technical questions, please call 1-888-866-5797. Item 63890 UPNP: If you want to log in remotely to the DVR using Web Client, you need to complete the port forwarding. Enable this option if your router supports the UPnP. You need to enable UPnP on both the DVR and router. In this case, you do not need to manually configure port forwarding on your router. If your router does not support UPnP, make sure the port forwarding is completed manually. Email Note: This menu allows you to configure email settings. Please complete these settings if you want to receive the system notifications on your email when a motion is detected, HDD becomes full, HDD is in error state, or Video Loss occurs. SMTP Port: Enter the SMTP port of your email server. SMTP Server: Enter the SMTP server address of your email. User Name: Enter your email address. Password: Enter the password of your email. Receiver 1-3: Enter the email address where you want to receive the event notifications from the DVR. Interval: Configure the length of the time interval between the notification emails from the DVR. Figure W Email: Enable this feature. Encryption: Enable if your email server requires the SSL or TLS verification. If you are not sure, set to Auto. Note: To make sure all settings are correct, click Test Email. The system sends an automated email message to the receiver inboxes. If you received the test email, it means the configuration parameters are correct. Email Schedule The color codes on email schedule have the following meanings: Green: Slot for Motion. Yellow: Slot for I/O Alarm. Red: Slot for Exception (HDD full, HDD error, or Video Loss). Figure X DDNS Note: This menu allows you to configure DDNS settings. The DDNS provides a static address to simplify remote connection to your DVR. To use the DDNS, you first need to open an account on the DDNS service provider’s web page. Figure Y DDNS: Enable the DDNS service. Item 63890 Server: Select the preferred DDNS server: DDNS_3322, DYNDNS, NO_IP, CHANGEIP, or DNSEXIT. Domain: Enter the domain name you created on the DDNS service provider’s web page. This will be the address you type in the URL box when you want to connect remotely to the DVR via PC. For example: dvr.no-ip.org. User/Password: Enter the user name and password you obtained when creating an account on the DDNS service provider’s web page. After all parameters are entered, click Test DDNS to test the DDNS settings. For technical questions, please call 1-888-866-5797. Page 17 RTSP Note: The DVR can be remotely viewed via RTSP protocol. See Figure Z. change it. Analog Channel: rtsp://IP:Port/chA/B A: 01(ch1), 02(ch2)….16(ch16) B: 0(main stream), 1(sub stream) For example, the DVR IP address is 192.168.1.120, and you want to view CH1 with mainstream, then the RTSP address will be: rtsp://192.168.1.120:554/ch1/0. See Figure BAA. Figure Z RTSP Enable: Enable/Disable Figure AA Verify: Enable/Disable RTSP Port: Default is 554. If default port 554 is already taken by other applications, please Note: RTSP user name and password is same with DVR user name, password and permissions. Follow the instruction to input IP and port to preview video. FTP Note: This menu allows you to enable FTP function to view and load captured snapshots from DVR to your storage device over FTP. FTP Enable: Enable the feature in DVR. Server IP: Enter your FTP server IP address or domain name. Port: Enter the FTP port for file exchanges. Name/ Password: Enter your FTP server user name and password. Directory Name: Enter the default directory name for the FTP file exchanges. Test FTP: Click to test the FTP settings. Figure AB Page 18 For technical questions, please call 1-888-866-5797. Item 63890 Alarm Settings Motion Note: This menu allows you to configure motion parameters. A sufficient amount of difference between frame activity is interpreted as motion. When the motion is detected, the system can be set to automatically initiate recording. In this menu you can select the channels where you want the motion detection recording to take place. If you set the motion detection at a high sensitivity level (“8″ is the most sensitive), then the frequency of false alarm events increases. If the sensitivity level is too low (“1″ is the least sensitive), you might increase the risk that a significant motion event will not trigger the motion detection to record. To disable the motion detection on an area: 1. Click the grid cursor and then drag the mouse to highlight the scope to unmark the area (transparent block). 2. After setting is completed, right click the mouse button to return and click Save to make the area setup effective. Post Recording: You can set how long after an event occurs that the DVR will continue to record. The default recording length is 30 seconds but it can be set higher, up to 5 minutes. Figure AC Channel: Select the channel you want to set the motion detection. Enable: Enable or disable the function. Buzzer: The DVR can use its internal buzzer to emit an alarm tone. You can set the buzzer duration in seconds when the motion is detected. Sensitivity: Set the sensitivity level. Area: To setup motion area, click Setup. Note: By default, the whole screen is marked for motion detection (red blocks). Item 63890 Alarm Out: Optional function. If your DVR connects to an external alarm device, you can set it to emit an alarm tone. Latch Time: To configure the external alarm time when motion is detected. Show Message: Check the box to display “M” icon on the screen when motion is detected. Send Email: Receive an auto-email when the motion is detected. Full Screen: When this function is enabled and a motion is detected in a channel, you will see that channel in full screen. Analog Channels: Here you can select which channels you want to include to the motion detection. If the motion is detected, the recording will start immediately on those channels. For technical questions, please call 1-888-866-5797. Page 19 Alarm Note: This is an optional function. If the DVR you purchased doesn’t connect to external sensor I/O alarm devices, you will not find this section in your DVR OSD menu. Buzzer: The DVR can use its internal buzzer to emit an alarm tone. You can set the buzzer duration in seconds when a sensor is triggered. Post Recording: Set how long alarm record will last when alarm ends: 30s, 1minute, 2minutes, or 5minutes. Alarm out: Enable external alarm device to emit an alarm tone when a sensor is triggered. Show Message: Display the alarm messages on the screen when sensor is triggered. Figure AD Alarm In: User may set four groups of alarm inputs. Alarm Type: There are 3 types for your choice: Normally-Open, Normally-Close, and OFF. Choos one to match your sensor type, or Choose OFF to close the sensor trigger function. Latch Time:Set how long the buzzer will sound when an external sensor is triggered: 10s, 20s, 40s, or 60s. Send Email: Set to send email to specified email when sensor is triggered. Full Screen: When sensor is triggered, the corresponding channel will be switched to the full screen mode. Analog Channels: Select which channels you want to record when sensor is triggered. PTZ Linkage Note: After connecting the PTZ cameras, you can set the linkage between PTZ cameras and Motion Alarm and/or external I/O sensor alarm. This function lets you turn your PTZ camera’s focus to the preset point when a motion or I/O alarm happens. Channel: Select the channel to set. Switch: Enable or disable the PTZ linkage function. Alarm Type: Choose what kind of alarm will trigger the PTZ linkage function. PTZ: Associates the PTZ camera with preset points. View preset point at 5.8.3.1 PTZ control. Figure AE Page 20 For technical questions, please call 1-888-866-5797. Item 63890 Record Search & Backup General 1. Select the channel & the recording type (All / Normal / Alarm (including preset point & IO) / Motion / IO / Manual). 2. Determine the recording date. 3. Click Search. 4. Select the recording from the table. NOTE: Dates marked with orange triangles have video recordings. 5. Select the channels you want to playback. Figure AF 6. Modify the start time and end time if necessary and then click Play. Events Note: This section is used to check the recording file lists and make backup. 6. If you want to move to a different page, click << or >>. Or input an individual page number, then click to jump to the page. 1 3 2 4 8 7. After selecting the files, insert the USB drive with enough free space and click Backup to start the backup. DO NOT REMOVE THE USB DRIVE WHILE THE BACKUP IS IN PROGRESS. There are 3 types of file formats for your backup files: original H.264, AVI and MP4. The total size of the backup files will be displayed. See Figure AH. 6 5 7 Figure AG 1. Select the recording Date & Time. 2. Select the Channel and Type (All / Normal / Alarm [including Motion & IO] / Motion / IO). 3. Click Search. Figure AH 4. If you want to make backup for all recording files you had searched, click Quick Backup. 5. If you want to make backup for individual files, select the recording list(s) from the table. Item 63890 8. If you want to Lock the recoding files, tick the checkbox after the files. The locked files will be protected and unable to be overwritten by the HDD Overwrite function. For technical questions, please call 1-888-866-5797. Page 21 Picture Note: This section is used to view the captured pictures and make backup. 1 3 Note: Due to the system limitation, a max of 500 captured pictures will be searched & shown. If you want to view a captured picture, please double click a picture from the list and the system view will turn to picture play mode. See Figure AJ. Right click your mouse to exit the play mode. 2 4 6 5 7 Figure AI 1. Select the recording Date & Time. 2. Select the Channel and Type (All / Normal / Alarm [including Motion & IO] / Motion / IO /Manual). 3. Click Search. 4. If you want to make backup for all captured images you had searched, click Quick Backup. 5. If you want to make backup for individual files, select the picture lists from the table. 6. If you want to move to a different page, click << or >> to move to previous or next page. Or input an indiviual page number, then click to jump to the page. Figure AJ Backward Play, click twice to pause Forward Play, click twice to pause Move to previous page Move to next page Single picture display Quad pictures display Nine pictures display 7. After selecting all files, click Backup to start the backup. REMEMBER TO FIRST INSERT USB DRIVE AND DO NOT REMOVE IT UNTIL BACKUP IS FINISHED. Page 22 For technical questions, please call 1-888-866-5797. Item 63890 Playback Video Recordings 8 1 2 5. Time Frame: Select Playback timeline. 6. Smart Search: Please see more in the following Smart Search section. 3 7. Recording Type Indicator: Motion, Smart, Normal, IO & Alarm. 6 9 7 5 4 Figure AK 8. Recording Playback Screen: Video recordings from selected channels. 9. Playback Control Bar: 1. Recording Calendar: Dates marked with orange triangles have recordings. 2. Playback Type: Select the playback type among General, Events, Picture & Sub-periods 3. Channels: Check the channels to playback. 4. Time Bar: The color indicates the video recording type: - Motion recording (Yellow) - Smart recording (Dark Green) - Normal recording (Green) - I/O sensor recording (Blue) - Alarm recording (Red) Smart Search Note: Use this function to find motion within a specific area of the recording. Only one channel can be searched at a time. (It supports to search a single channel every time.) 3. Use the cursor to mark the area on the channel where you want to find motion or click to search motion all over the screen. 1. Select a channel to playback in full screen. 2. Click the smart search icon and the system will enlarge the channel into full screen and display the Smart Search Quick Toolbar. See Figure AL. You can move the toolbar by dragging the vertical bar icon on the left. Figure AM 4. Click to start search. 5. As a result of Smart Search, you will see the motion-based recording(s) on the channel Time Bar marked with Dark Green lines. Figure AL Item 63890 For technical questions, please call 1-888-866-5797. Page 23 Trim Video Note: Use this function if you need to backup a particular section of the video recording. 1. Connect a USB flash drive to the DVR. 6. Click to save the footage. 2. Double-click on the channel (to display in full screen during video playback) that you wish to backup. 3. Click on the Time Bar to mark the beginning of the video footage you wish to backup. 4. Click to start selecting the footage See Figure AN. Figure AP 7. A video type selection message appears, as below. Select the file format and click Save. Figure AN 5. Click on the Time Bar to mark the end of the video footage you wish to backup. The marked up area is now displayed within the red arrows. See Figure AO. Figure AQ Figure AO Time Frame Note: During video playback, the time bar is displayed in 24 Hours (00:00~24:00) by default. Note: You can shorten the time bar to be displayed in 2 Hours, 1 Hour or 30 Minutes in order to make an accurate position to the time bar. Figure AR Figure AS Sub-periods Playback Note: This function will allow you to divide a recording video into average separate segments and play together in the same screen. 1. In the video playback interface, choose Subperiods from Playback Type section. 2. Select a channel that you want to play. 3. Choose the Split Screens. If you have a 4 Channel DVR, the max number of split screens will be 4. For an 8 channel DVR, 8 screens. For a 16 channel DVR, 16 screens. For example, if the video you want to play is 60 minutes in length, and the split screen is 4, the video will be divided in to 4 segments, and each segment will be 15 minutes in length. All 4 segments will be played in the same screen. See Figure AT. Page 24 Figure AT For technical questions, please call 1-888-866-5797. Item 63890 Play Backup Files 1. Install the Video Player software in the CD drive of a Windows 7 computer and run program. 14. Full screen display 15. Never on top 16. Always on top 17. On top during playing Adjust volume 18. 19. Window Division Figure AU 2. Copy the backup files to your computer. 3. Click + or “Open File” button to add files. (RF, AVI, Mp4, 264 & 265 files are supported.) See Figure AV. 20. 21. 22. 1/4/9/16 channels optional. Add folder or file Playback mode, Single, Order, Repeat one, Repeat ALL are optional 23. Delete all files in the list 24. Search File 25. Language/Settings Basic Settings: Set on-Top mode Figure AV Function Descriptions: 4. Play: Play file 5. Pause: Pause 6. Stop: Stop playback 7. Frame Forward: Step forward by frame Figure AW 8. Slow forward: Play at 8x, 4x, 2x, 1x, 1/2, 1/4, 1/8, and 1/16 speed 9. Fast forward: Play at 16x, 8x, 4x, 2x, 1x, 1/2x, 1/4x, 1/8x speed 10. Open file/Open Directory 11. Expand/pack up the list 12. Screenshot: Save path: C:\Users\ Administrator\VideoPlayer\picture 13. Cut: Save path: C:\Users\ Administrator\VideoPlayer\video Item 63890 Capture Settings: Set path to save images Figure AX For technical questions, please call 1-888-866-5797. Page 25 Device HDD Note: This menu allows you to check & configure the internal HDD that the DVR uses for saving recordings. You need to format the HDD both at the first startup, and if it is ever replaced. 1. To format HDD: Select the HDD you want to format and then click Format HDD. See Figure AY. 2. To start formatting, enter your user name and password and then click OK to confirm. Note: Overwrite: Use this option to overwrite the old recordings on the HDD when HDD is full. For example, if you choose 7 days then only the last 7 days’ recordings are kept on the HDD. To prevent overwriting any old recordings, select Disable. If you have disabled this function, please check the HDD status regularly, to make sure it is not full. Recording will be stopped if HDD is full. Note: Record on eSATA: This menu is only displayed when your DVR has an eSATA port on the rear panel. It will record the video to an external eSATA HDD to enhance your HDD capacity. Figure AY Note: If the eSATA recording function is enabled, eSATA backup function will be disabled. S.M.A.R.T. Note: This function will help to check the HDD health. Please note that your DVR may not have this function. Note: If you want to continue using the HDD even after S.M.A.R.T finds an exception, check the box marked Self-check not passed, continue to use the HDD. Select HDD ID, then Self-check Type, then Check to start the test. Self-check State will display the result. Note: If an HDD S.M.A.R.T error is found, the HDD can still be used, but at the risk of losing video recording. Replacing with a new HDD is recommended. Figure AZ Page 26 For technical questions, please call 1-888-866-5797. Item 63890 PTZ Setup & Control Note: This menu allows you to configure the PTZ (Pan-Tilt-Zoom) settings for the dome camera. 3. Baudrate: The speed of the information sent from the DVR to the PTZ-capable camera. Make sure it matches the compatibility level of your PTZ-capable camera. 4. DataBit / StopBit: The information between the DVR and PTZ-capable camera is sent in individual packages. The DataBit indicates the number of bits sent, while the EndBit indicates the end of the package and the beginning of the next (information) package. The available parameters for DataBit are: 8, 7, 6, 5. The available parameters for the StopBit are 1 or 2. Figure BA 1. Channel: Choose a channel with a dome camera connected. 2. Protocol: Choose the communication protocol between the PTZ-capable camera and DVR. If your camera has UTC (Up the Coax) function, you can choose COAX1 or 2 to display your camera OSD menu or control the UTC PTZ function. 5. Parity: For error check. See the documentation of your PTZ-capable camera, to configure this setting. 6. Cruise: Enable to allow to use the Cruise mode. In order to use the Cruise mode, set a number of preset points. 7. Address: Set the command address of the PTZ system. Please note that each PTZ-capable camera needs a unique address to function properly. PTZ Control Note: After finishing PTZ setup, you can use the PTZ function to control your PTZ camera. 1. Click any channel on the Live Viewing screen to open Camera Quick Toolbar, and click the PTZ control icon. See Figure BB. Figure BB 2. The PTZ control panel will be displayed. See Figure BC. Click to activate PRESET points setup page. Figure BC Item 63890 For technical questions, please call 1-888-866-5797. Page 27 Cloud Storage Note: This menu allows you to see what is happening on your camera at any given time. Uploading the snapshots can be based on a time interval or when motion is detected. Activate Cloud: Click to activate the cloud function. An activation email will be sent to the Receiver email account. Advanced E-mail Setup: Click to configure your email settings. Upgrade Cloud Storage: Click to upgrade the current cloud storage service. To start uploading snapshots: 1. Enable Cloud Storage and configure Cloud settings for channel(s). Figure BD Cloud Storage: Enable to allow cloud settings. Cloud Type: Only Dropbox cloud storage is supported currently. Channel: Select the channels where you want to upload the snapshots to Dropbox. 2. Configure advanced e-mail settings in Advanced E-mail Setup. 3. Click Activate Cloud and wait for the verification email. 4. Click Activate Cloud in Dropbox link on verification email. NOTE: Make sure to check your email and follow the link to complete cloud storage activationwithin 3 minutes. Time trigger: Set the image uploading interval. Set OFF if you want to use motion baseduploading. 5. Enter your Dropbox account credentials. Motion Detection: Enable if you want to upload snapshots to Dropbox when the camera detects a motion. Setup of the Cloud service is now complete. If you encountered any problems while activating the Cloud service, please repeat steps from 3 to 5. Drive Name: Enter the cloud storage name for your DVR. System General Time Format: Set the time format here. Language: Choose the OSD language. Video Format: Choose video format between NTSC and PAL. If picture is flickering or has only black screen, format may be incorrect. Menu Timeouts: Set the time that the DVR will exit the menus when they are not in use. Figure BE Date/Time: Enter the date and time manually. Note: For date/time automation over the Internet, enable NTP. Mode: DVR. This mode will focus on basic analog cameras. Show Wizard: Check if you want the Startup Wizard to reappear each time you start up the DVR. Date Format: Set the date format here. Page 28 For technical questions, please call 1-888-866-5797. Item 63890 DST DST: Enable if Daylight Saving Time (DST) is observed in your region. Time Offset: Select the amount of time to offset for DST. Daylight Saving Time: Choose to set the daylight saving time in weeks or in days. Figure BF Start Time/End Time: Set the start time and end time for daylight saving. NTP Note: NTP stands for Network Time Protocol. This feature allows you to synchronize the date and time automatically over the Internet. DVR needs to be connected to the internet. Note: Enable if you want the DVR to update the date and time automatically. Server Address: Select the NTP (Network Time Protocol) server. Time Zone: Select the Time Zone in your location. Update Time: Click here to update the system date and time immediately. Note: When NTP function is enabled, system will update the system time at 00:07:50 every day, or every time when the system is started up. Figure BG Users Note: This menu allows you to configure the user login information. 2. To modify user access permissions, click on the user account you wish to modify, then click Permission. The user in Admin level has all permissions to the system. After modifying the permissions, click Save to save the modifications. Figure BH 1. To enable/disable the user account, modify the user name and password, click on the user account you wish to edit, then click Edit. See Figure BI. Figure BJ Figure BI Item 63890 For technical questions, please call 1-888-866-5797. Page 29 Info Note: This menu allows you to view the summary of the system, channel information & record information. Device ID: Enter the desired ID for your DVR. The device ID is used to identify the DVR, and can only be composed of numbers, and cannot be the same with other IDs when multiple DVRs are connected in the same network. MAC Address: Display the MAC address of the DVR. When multiple DVRs are connected to the same network, each DVR must have a unique MAC address to ensure that the DVR can connect to the network. Note: If your DVR supports P2P function, you will find a QR code in the info page. You can scan this QR code using the mobile app to remotely access DVR. Figure BK Device Name: Enter the desired name for your DVR. The name can include both letters and numbers. Channel Info: View the information summary on the channels. Record Info: View the recording information summary by channel, record state, stream type, FPS, bitrate, and resolution. Log Note: This menu allows you to view a list of events of system operation. 1. To search for a log, enter the start time/end time in the respective fields and click Search. 2. To display log details, double-click on the item. 3. To backup a log entry, connect an external USB disk to the DVR, click on the log event and click Backup. 4. Log Type: Select the log type. 5. Start Time/End Time: Specify the start and end date/time of the logs you want to review and/or save on an external USB storage device. Click Search. The logs will be listed on the table. Figure BL Page 30 For technical questions, please call 1-888-866-5797. Item 63890 Advanced Note: This menu allows you to configure automatic system maintenance, load factory defaults, update the firmware settings, etc. Maintain Reboot: Set the rebooting schedule based on day, week, or month. Update: Click to load the update file and then upgrade the firmware. DO NOT power off the DVR or remove the USB during the upgrading. Load Settings: Select this option to import the setting that you have saved earlier, using the Save Settings function. Figure BM Default User: If you want to login to the DVR automatically for live view after each startup, then only an administrator user account can be set for auto login. Auto Reboot: Set Enable to reboot the DVR based on a schedule. Load Default: Use this feature to restore the factory default settings of the DVR. It is recommended to load defaults for all options, after upgrading the firmware. Save Settings: Select this option to save the DVR current settings, such as the video recording settings, network configurations, etc. to the USB device. Events Note: This menu allows you to set the type of events that you want the DVR to notify you about. Video Loss: If camera is not detected properly. Enable: Check the box to enable the monitoring of the event. Show Message: Check the box to display a message on the screen when Disk Full, Disk Error, or Video Loss event happens. Send Email: Let the DVR to send you an auto-email when an event occurs. Alarm Out: Click to enable the external alarm device to sound. This is an optional function. Figure BN Latch Time: Determine how long the external sensor alarm device to sound (10s, 20s, 40s, 60s). Event Type: Select the event type. Options are: Disk Full: When HDD is full. Disk Error: If HDD is not detected properly. Item 63890 Buzzer: Set the buzzer duration when the event occurs (Off/10s/20s/40s/60s). To disable buzzer, select OFF. For technical questions, please call 1-888-866-5797. Page 31 Shutdown 1. Manually turn off or reboot the DVR. See Figure BO. Figure BO Note: You will need to input your user name and password to complete the operation. Page 32 For technical questions, please call 1-888-866-5797. Item 63890 Remote Access System Environment Requirements Web Plugin Download and Installation For IE/Chrome/Firefox users: 1. Launch Explorer on your PC and enter the DVR static IP address or DDNS domain name (Host Name) you have set on the DVR in the URL box. The first time you run the web client, the system will install the web client plugin. Click download to download the plugin and install to your computer. See Figure BP. Figure BR 2. Download the plug-in “SurveillanceClient. dmg,” locate the downloaded file and double click it. See Figure BS. Figure BP 2. After installing the plug-in, close & relaunch your browser and repeat step 1 to open the login page. Input your user name and password to login to the web client. See Figure BQ. Figure BS 3. Click on Continue then Install. Enter user name and password for Mac computer, click on Install Software, then Close to finish installation. Figure BQ Note: If you use Google Chrome, please use Version V41 or below. If you use V42 to V44, you need to enable NPAPI plugins. Please enter chrome:// flags/#enable-npapi on URL bar to find and enable NPAPI. The system does not support V45 or above. For Mac/Safari users: Figure BT 4. Close Safari and repeat Step 1 to open the Web Client login page. 1. Launch Safari on your Mac and enter the DVR static IP address or DDNS domain name (Host Name) that you have set on the DVR in the URL box. Item 63890 For technical questions, please call 1-888-866-5797. Page 33 Web Client Manager Live Interface Note: This is the first screen that opens after you have logged in to the Web Client. Here you can open or close live preview, record video to a local computer manually, take snapshots of the screens, PTZ control, color adjustment, etc. Click to record the channel to computer The channel is being recorded to computer Click to take a snapshot of the channel Note: Right-click on a channel picture to select the picture quality. See Figure BV. Figure BU Preview is closed. Click to open live preview. Figure BV Preview is opened, click to close live preview. Unable to open live view, because camera is not connected to this channel. Page 34 For technical questions, please call 1-888-866-5797. Item 63890 Playback Note: You can search & play recorded files stored on the HDD inside the DVR, and save the result to the local directory on your PC. Note: Download video clips from the DVR to your local computer by clicking the icon. Figure BW Remote Setting Note: This mode will allow you to remotely configure the settings of the DVR. Snapshot Path: Set the path to save manual snapshots on your PC’s local drive. Save: Click Save to save the modifications. File Type: Choose your preferred file type for manual recordings. Interval: Determine the maximum length of manual recordings. Figure BX Note: At the Local Settings screen, find specific setting modes. See Figure BY. Figure BY Record Path: Set the path to save manual recordings on your PC’s local drive. Download Path: Set the path on your PC’s local drive where you want to download recordings from the DVR. Item 63890 For technical questions, please call 1-888-866-5797. Page 35 Remote Access from Mobile Devices Note: This DVR allows for remote access via mobile devices based on Android & iOS operating systems. 1. Use the QR codes included on the top of the DVR to download the RXCamView app from Google Play Store (for android devices) or App Store (for iOS devices). Once downloaded, install the app. 2. Open the app. It will display the live view screen, as in Figure BZ. Figure CB Device Name: Input the name you want to display. Login Type: Device ID and IP/DOMAIN -Device ID: For P2P connection. -IP/DOMAIN: IP address or Domain name of the DVR. Figure BZ icon to open device list page, 3. Press the then press + to add device. See Figure CA. Device ID/IP Address: Input the P2P ID or IP address/Domain name. You can use the icon to scan the P2P QR code and add a device. Media Port: Input the media port in DVR network setting. User Name / Password: Input the user name & password of the DVR. Channels: System will display the number of channels of the DVR after connected. 5. After all settings have been completed, press Save. The app will then show the Live View display. See Figure CC. Figure CA 4. Press “Manual” and input the DVR information. See Figure CB. Figure CC Page 36 For technical questions, please call 1-888-866-5797. Item 63890 Note: Use the icon to open the Menu list where you can check & configure the live view, playback, local recorded videos, captured pictures, push alarm notifications, Device manager, Local Setting & Help documents. Figure CD Item 63890 For technical questions, please call 1-888-866-5797. Page 37 Troubleshooting Problem The system does not detect the HDD. Likely Solutions Check that the power supply, data cord, and power cables are properly connected. Double-check that the HDD is properly supported by system. User forgot their password. Consult with Cobra technical personnel. Try to make password easy to remember and relatively safe. Abnormal or nonexisent video signal after connecting DVR and camera together. Check network cable at DVR side to see if cable is firmly connected and in good condition, or to check if NTSC or PAL is selected consistently. Prevent DVR from being affected by heat. Place DVR in a place with good air circulation and away from heat sources to ensure stability and health of the item. Remote Control won’t work. Make sure to aim remote control at IR receiver on front panel during use. Also, check condition of batteries and see if remote itself is not broken. User wants to take HDD from their PC and install it in DVR. User wants to playback while recording. All HDDs supported by the system will work. However, once DVR runs, data on your HDD will be lost. This is ok. The system supports this function. User wants to clear some records from the DVR’s HDD. Due to file security, user may not clear parts of records. To remove all records, user must format HDD. Cannot log in DVR client. Check to see if network settings are correct and RJ-45 port is functional. Make sure account and password are correctly input. Cannot find any records during playback. Check to see that data line for HDD is ok and system time is properly adjusted. Try a few times and restart. DVR cannot control PTZ. Check for the following errors: PTZ in the front side is malfunctioned. Setting, connection, and installation of PTZ are incorrect. PTZ setting is incorrect. Protocol or address of PTZ decoder does not match that of DVR. Check that the motion detection time and regional settings are correct, and that sensitivity is not set too low. Dynamic detection will not work. Alarm will not work. Check that alarm setting, alarm connection, and input signals are correct. Buzzer goes off persistently. Check alarm setting to determine if motion detection is enabled, object motion is detected all the time, and I/O alarm is set as Always Off. User cannot stop recording by pressing “Stop” or clicking “Stop Recording” in the context menu. Change recording setting to No Record. To stop Startup recording, change record mode to scheduled recording or manual recording. Set channel as Off status in Record setting. Page 38 For technical questions, please call 1-888-866-5797. Item 63890 Maintenance and Servicing 1. To shut down DVR, first shut down the system and then turn off the power. Do not turn off the power directly or HDD data will be lost or damaged. 2. Please keep DVR away from heat sources or places. 3. Clean the internal dust regularly. Make sure DVR is well ventilated so as to ensure good heat dissipation. 4. Please do not hot plug audio and video cables, or cables connected to ports like RS-232 or RS485. Otherwise the ports will be damaged. 5. Please check the HDD cable and data cable regularly to see if they are aging. 6. Please prevent the audio and video signals of the DVR from being interfered with by other electronic devices, and prevent the HDD from being damaged by static electricity and induced voltage. If the network cable is frequently disconnected and reconnected, it is suggested that the connecting line be replaced regularly, or the input signal may be unstable. FCC STATEMENT Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the intereference at his own expense. Item 63890 For technical questions, please call 1-888-866-5797. Page 39 Limited 90 Day Warranty Harbor Freight Tools Co. makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 90 days from the date of purchase. This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS. To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase date and an explanation of the complaint must accompany the merchandise. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then you must bear the cost of returning the product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. 3491 Mission Oaks Blvd. • PO Box 6009 • Camarillo, CA 93011 • 1-888-866-5797
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