AtliWeb 40 Alti Web
User Manual: AltiWeb
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AtliWeb 40.fm Page 1 Thursday, September 7, 2000 12:08 AM Overview AltiWeb 4.0 Overview System Requirements • Client/Server System only: AltiWare OE Release 4.0 or higher running on Windows 2000 or Windows NT. • Client System: Microsoft Internet Explorer 5.5 or better, or Netscape 4.7 or better; NetMeeting 3.01; and Sound Card. • Web Server: Microsoft Internet Information Services (IIS) 4.0/5.0. AltiWeb Components Figure 1. AltiWeb Component Overview Center 4.0 User Guide 1 AltiWeb 4.0 AltiWare OE 4.0 integrates VoIP, Auto Attendant, and Microsoft Internet Information Services (IIS) to provide the AltiWeb feature that allows internet users to talk to an extension via VoIP and share web pages. AtliWeb 40.fm Page 2 Thursday, September 7, 2000 12:08 AM AltiWeb 4.0 Installing AltiWeb Make sure AltiWare OE Release 4.0 has been installed on the AltiServ system and the link to TCP/ IP is enabled before continuing with CDR Search setup. 1. Log in to the client machine using a domain account and make sure it is connected to the network on which AltiServ is running. 2. Exit any/all Windows applications. 3. Insert the AltiWeb CD into the CD ROM drive of the IIS web server. 4. Run the Setup.exe program by selecting Start Run and typing D:/Setup.exe, where D is the letter of your CD ROM drive. Follow the step by step installation instructions as they appear on the screen. 5. AltiWeb installs into the Home directory of the IIS server. To verify installation, start IIS, and select Default Web Site. The WebCall directory appears at the bottom of the directory, as shown below. Default Web Site WebCall Figure 2. Logical AltiWeb installation in IIS 2 Center 4.0 User Guide AtliWeb 40.fm Page 3 Thursday, September 7, 2000 12:08 AM AltiWeb Directory Structure 6. To verify the physical location of the AltiWeb directory, right-click Default Web Site and select Properties. On the Home Directory tab of the Properties dialog, the Local Path field shows AltiWeb’s physical location on the drive (in this case C:\Inetpub\wwwroot\altiweb). AltiWeb 4.0 Figure 3. Local Path in IIS Properties dialog AltiWeb Directory Structure The AltiWeb directory contains the following subdirectories • Applet—Sample files you can use to set up AltiWeb. Refer to the following sections for details. • Docs—Documentation on AltiWeb • Images—Graphics used in the html files residing in the Applet directory Center 4.0 User Guide 3 AtliWeb 40.fm Page 4 Thursday, September 7, 2000 12:08 AM AltiWeb 4.0 Applet Subdirectory Files The Applet subdirectory contains sample pages you can use to set up Web Call, as well as files necessary for proper AltiWeb functioning. • Contact.htm—Customer Information page for use with Auto Attendant • contactaltigen.htm—Customer Information page for use without Auto Attendant • customerid.htm—Page where caller enters customer ID • directory.htm—Template for creating an in-house AltiWeb directory (for internal use only) • IVR_top.htm—Frameset for top.htm and IVRApplet.htm • IVRApplet.htm—Sends connected information to the main AltiWeb applet • NetMeeting.htm—Error message indicating NetMeeting not found and providing opportunity to download • Nsapplet.zip—Contains files necessary for the proper functioning of AltiWeb (Do not modify this file.) • Nsplugin.zip—Contains files necessary for the proper functioning of AltiWeb (Do not modify this file.) • productid.htm—Page where caller enters product ID • sales_cid.htm—Frameset for customerid.htm • sales_pid.htm—Frameset for productid.htm • Top.htm—Collects caller input and sends the result to the next IVRApplet.htm • AltiWeb.cab—Contains files necessary for the proper functioning of AltiWeb (Do not modify this file.) • AltiWeb.htm—Page displaying AltiWeb window • AltiWeb.js—JavaScript file necessary for the proper functioning of AltiWeb • Wizard.htm—Error message advising caller to run the initial configuration for NetMeeting 4 Center 4.0 User Guide AtliWeb 40.fm Page 5 Thursday, September 7, 2000 12:08 AM Collecting Form Data, IVR Data and URL History Collecting Form Data, IVR Data and URL History You can configure AltiWeb to display Form Data, IVR Data, and URL History when a web call is answered by an extension with the AltiAgent application. AltiWeb 4.0 The IVR data comes from the Auto Attendant / Collect Digit action. The Form Data come from the