Amadeus System Certification Course Guide May 2012
User Manual:
Open the PDF directly: View PDF
Page Count: 259 [warning: Documents this large are best viewed by clicking the View PDF Link!]
- Before You Start
- Getting Started
- Objectives
- Signing In and Out
- What Are Duty Codes?
- Table: Duty Codes
- How to Sign In to the System
- What Are Work Areas?
- How to Sign In to Work Areas
- How to Identify Your Work Area Status
- What Is a Terminal Address?
- What Is an Office ID?
- How to Display Corporate Codes
- How to Move Between Different Work Areas
- How to Move to and Sign In to Another Work Area
- How to Temporarily Deactivate a Work Area
- How to Sign Out of the System and Work Areas
- Remote Terminals and Offices
- What Are Duty Codes?
- Viewing Office Profiles
- Working with Agent Preferences
- Working with Local Security
- What Are Security Levels?
- LSA Rights During Office Creation
- How to Create a Permanent LSA Sign
- What Is a Sign Bank?
- How to Display the Sign Bank
- How to Create an Agent Sign and Profile
- How to Copy an Agent Sign and Profile
- How to Update an Agent Profile
- How to Reset an Agent Profile
- How to Delete an Agent Sign
- How to Display Sign History
- How to Display the Default Office Security Settings
- How to Update the Default Office Security Settings
- How to Reset the Default Office Security Settings
- What Are Security Levels?
- Working with Information in the Amadeus System
- Encoding and Decoding
- Using Timatic
- Air
- Before You Start
- Objectives
- Introduction
- Working with an Availability Display
- Understanding the Display
- What Is a Carrier?
- What Is a Flight Type?
- What Is an Availability Display?
- How to Request an Availability Neutral Display
- Sample Availability Display
- What Is a Status Code?
- What Is a Codeshare?
- What Is an Alliance?
- How to Add Options
- How to Request a Dual-City-Pair Display
- How to Perform a Seven-Day Search
- How to Move to the Previous Availability Display
- Viewing Flight Information
- Understanding Access Levels
- Using Carrier-Preferred Displays
- Working with Direct Access
- Understanding the Display
- Working with a Schedule Display
- Working with a Timetable Display
- Changing the Display
- Requesting Minimum Connecting Times
- Passenger Name Records
- Before You Start
- Objectives
- Introduction
- PNR Basics
- Name Element
- Itinerary Element
- Contact Element
- Ticketing Arrangement Element
- Received From Element
- End Transaction
- Ignore Transaction
- PNR Header
- Using Optional Elements
- Individual PNR Security
- Using Special Segments
- Booking Special Passengers
- Retrieving PNRs
- Purged PNRs
- Modifying PNRs
- Printing a PNR
- Displaying PNR History
- Fares and Pricing
- Before You Start
- Objectives
- Introduction
- Working with Fare Displays
- Displaying Fare Notes
- Working with Follow-up Transactions
- Working with Fare Quote Tools
- Working with Informative Pricing
- Working with Itinerary Pricing
- Using Amadeus Best Pricer
- Using Master Pricer Expert
- Ticketing
- Before You Start
- Objectives
- Introduction
- Understanding TSTs
- Issuing Tickets
- Working with Agreement Tables
- Re-issuing Tickets
- Using Amadeus Ticket Changer
- Queues
- Before You Start
- Objectives
- Introduction
- Working with Queues
- What Is the Queue Bank?
- How to Display the Queue Bank
- How to Display Only Active Queues That Contain PNRs
- How to Perform a Queue Count Reset
- How to Start a Queue
- How to Remove the Current PNR and Display the Next One
- How to Delay a PNR
- How to Ignore Changes and Exit a Queue
- How to Confirm a Status Change
- How to Remove a PNR from a Queue
- How to Redisplay a Queue Message
- What Is Queue Placement?
- How to Manually Place a PNR in a Queue
- How to Browse a Queue
- How to Display a List of PNRs in a Specific Queue
- How to Display the Queue Planner by PNR Record Locator
- How to Display All Queues That Contain the PNR, from the PNR
- How to Print a Queue
- What Is the Queue Count Planner?
- How to Display a Time-Deferred Queue Count
- How to Display a Date-Deferred Queue Count
- How to Display a Month-Deferred Queue Count
- How to Copy a PNR from the Queue Planner
- How to Add a Queue
- How to Customize Queues and Categories
- How to Delete a Queue
- How to Remove All PNRs from a Queue
- Profiles
- Before You Start
- Objectives
- Introduction
- Working with Traveller Profiles
- How to Create a Traveller Profile
- How to Add PNR Transferable Data
- Modifying Profiles
- Working with Company Profiles
- Working with Agency Profiles
- Working with the Management Profile
- Profiles and PNRs
- Itinerary and Invoice
- Index