Avaya One X™ Deskphone 9650 
IP Telephone . X IP Fact Sheet

User Manual: Avaya one-X Deskphone 9650 IP Telephone Avaya IP Office s - www.telecomuserguides.com

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Avaya one-X® Deskphone
9650 IP Telephone
Avaya one-X® Deskphone is a family of next-

Smart, sleek, stylish and highly functional,

generation IP telephones that delivers a new

the Avaya 9650 IP Telephone is designed for

and unique communications experience to

the Essential and Navigator user profile who

drive increased productivity.

need one touch access to features, bridged
appearances of team/Partner buttons.

The Avaya one-X Deskphone solution family

Building receptionists, executive admin

features an intuitive user interface which

staff are examples of Navigator users who

helps to make users proficient and confident

answer incoming calls, transfer customers

in performing common telephone tasks such

to other extensions, monitor several bridged

as setting up a conference call or completing

appearances throughout the day. This is the

a transfer. With brilliant audio quality, it’s

ideal solution for receptionists, executive

much easier to hear and understand other

assistants, Contact Center Agents as well as

people which speeds business while reducing

Knowledge workers that need quick access

fatigue and stress. Avaya one-X Deskphone

to partner and team features.

models now support voice commands for

managing multiple calls and dropping
conference call participants. The 9650
supports built-in button module functionality
(8 physical buttons with shift capability for
a total of 16 feature keys) to provide simple
one-touch access to partners, speed dials
and feature keys. And, with its dual position
flip stand, the 9650 makes a smart looking
addition to any desk.

speech based dialing, and allow workers to

An embedded speech recognition engine within

dial personal contacts stored on the phone

the Avaya 9600 Series deskphones allows for

or a USB memory stick. The Avaya 9600

dialing of contacts by simply speaking the

series deskphones are built with future

person’s name. For those contact entries with

And keep in mind

growth and enhancement in mind, with many

more than one number (work, home), the user

Improved total cost of ownership: The Avaya

modular add-ons that can be added as they

can specify “call John Smith at work” and the

9650 supports a portfolio of telephone

are needed — protecting investments and

9650 is intelligent enough to make it happen.

modules and adapters and accessories such

leading to improved total cost of ownership.

For workers on the go, a USB stick can be used

as wideband headsets and an adapter to

The new telephones also feature a very stylish

to log in to a phone and store personal contacts.

support Gigabit Ethernet and Bluetooth —

and professional design including support for

When the USB is inserted into a 9600 Series

allowing for flexible and cost effective

customized display screen saver images and

deskphone, it logs the user in and allows users

enhancements and investment protection.

custom faceplates with company logos.

to speech dial any of the up to 250 personal

For those requiring support for additional

contacts supported by the phones.

feature keys, the Avaya 9650 supports up to

Avaya one-X is a portfolio of communications

three 24 button expansion modules.

solutions which deliver a powerful and

The Avaya 9650 IP Telephone supports

consistent communications experience for

higher quality wideband audio in the handset,

Security and reliability: With enhanced

the end user — across a variety of devices

and headset as well as the speakerphone,

protection against denial of service attacks and

and interfaces. Avaya one-X solutions

which provides crystal clear audio with the

support for 802.1x, LLDP as well as improved

provide intelligent access to Intelligent

elimination of background noise. The backlit

VLAN separation, the Avaya 9650 delivers the

Communications, to drive productivity and

display and intuitive interface simplifies access

high level of security and reliability that you’ve

competitive advantage.

to advanced Avaya Aura™ Communication

come to expect from Avaya.

Manager features — such as simultaneously

fact sheet

Key Features
Hardware
• Backlit display – 3.8” diagonal QVGA
quality gray-scale pixel-based with
adjustable display angle

• Headset button (LED)
• Contacts button
• Call log button (LED)
• Ethernet (10/100) line interface with
secondary Ethernet interface

• 9650C supports a ¼ VGA color screen

• Module interface to support add-ons

• Three line buttons with LEDs

• Supports three 24-button expansion

• Eight Programmable feature keys
(Softkeys); max. 16 partners
• Full-duplex wideband speaker phone
• Ergonomic wideband hearing aid
compatible handset supporting TTD
acoustic coupler
• Two message waiting indicators
• Innovative dual position flip stand

modules (one 24 button expansion
module for Avaya Aura™ Communication
Manager 3.1 and prior versions)
• PoE 802.3af compliant class 2 device

• Four contextual softkey buttons
• Volume button (separate volume levels in
the handset, speaker, and ringer)
• Avaya Menu button
(options and settings access)
• Message button (LED)
• Telephony application (hard button)
• Mute button (LED)
• Speaker button (LED)

interface — for third party telephone
applications (http://www.support.avaya.com)
• Support for the following languages:
English, Canadian French, Parisian
French, Latin American Spanish, Castilian
Spanish, German, Italian, Dutch,
Brazilian Portuguese, Japanese (Kanji,
Hiragana, Katakana), Simplified Chinese,
Korean, Russian Cyrillic, and Hebrew.
• Speech dialing languages include: US
and UK English, French, Spanish, Dutch,
German, Italian, Brazilian Portuguese

• Two adapter interfaces
• USB interface – supports USB 1.1
compatible thumb drives for personal
contacts
• Wideband Headset Interface

• Wall mount kit available
• Four-way navigation cluster button

• Support for the Avaya push API application

Software
• Supports 24 Call Appearances or
Administrable Feature keys
• 250 entry contacts application
(hard button)
• Call log (100-entry) with hard button and
LED for missed call indication
• H.323 protocol supported
• Standards-based G.722 wideband Codec
and the following narrow band codecs:
G.711, G.726, G.729A/B

Requirements
• Avaya Aura™ Communication Manager
3.0 or greater
• Local or Centralized Electrical Power –
through PoE 802.3af switch, or local
power supply

Learn More
For more information about how Avaya
IP Telephony solutions may be leveraged
to help grow revenue and reduce costs,
contact your Avaya Client Executive,
Avaya Authorized BusinessPartner or visit
avaya.com and click on IP Telephony.

About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers, and related services directly
and through its channel partners to leading businesses and organizations
around the world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.

© 2009 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions.
All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks,
respectively, of Avaya Inc All other trademarks are the property of their respective owners.
05/09 • LB3353-02

avaya.com



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IP Telephone .
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