Avaya One X™ Deskphone 9650 IP Telephone . X IP Fact Sheet
User Manual: Avaya one-X Deskphone 9650 IP Telephone Avaya IP Office s - www.telecomuserguides.com
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Avaya one-X® Deskphone is a family of next-
generation IP telephones that delivers a new
and unique communications experience to
drive increased productivity.
The Avaya one-X Deskphone solution family
features an intuitive user interface which
helps to make users proficient and confident
in performing common telephone tasks such
as setting up a conference call or completing
a transfer. With brilliant audio quality, it’s
much easier to hear and understand other
people which speeds business while reducing
fatigue and stress. Avaya one-X Deskphone
models now support voice commands for
speech based dialing, and allow workers to
dial personal contacts stored on the phone
or a USB memory stick. The Avaya 9600
series deskphones are built with future
growth and enhancement in mind, with many
modular add-ons that can be added as they
are needed — protecting investments and
leading to improved total cost of ownership.
The new telephones also feature a very stylish
and professional design including support for
customized display screen saver images and
custom faceplates with company logos.
Avaya one-X is a portfolio of communications
solutions which deliver a powerful and
consistent communications experience for
the end user — across a variety of devices
and interfaces. Avaya one-X solutions
provide intelligent access to Intelligent
Communications, to drive productivity and
competitive advantage.
Smart, sleek, stylish and highly functional,
the Avaya 9650 IP Telephone is designed for
the Essential and Navigator user profile who
need one touch access to features, bridged
appearances of team/Partner buttons.
Building receptionists, executive admin
staff are examples of Navigator users who
answer incoming calls, transfer customers
to other extensions, monitor several bridged
appearances throughout the day. This is the
ideal solution for receptionists, executive
assistants, Contact Center Agents as well as
Knowledge workers that need quick access
to partner and team features.
An embedded speech recognition engine within
the Avaya 9600 Series deskphones allows for
dialing of contacts by simply speaking the
person’s name. For those contact entries with
more than one number (work, home), the user
can specify “call John Smith at work” and the
9650 is intelligent enough to make it happen.
For workers on the go, a USB stick can be used
to log in to a phone and store personal contacts.
When the USB is inserted into a 9600 Series
deskphone, it logs the user in and allows users
to speech dial any of the up to 250 personal
contacts supported by the phones.
The Avaya 9650 IP Telephone supports
higher quality wideband audio in the handset,
and headset as well as the speakerphone,
which provides crystal clear audio with the
elimination of background noise. The backlit
display and intuitive interface simplifies access
to advanced Avaya Aura™ Communication
Manager features — such as simultaneously
managing multiple calls and dropping
conference call participants. The 9650
supports built-in button module functionality
(8 physical buttons with shift capability for
a total of 16 feature keys) to provide simple
one-touch access to partners, speed dials
and feature keys. And, with its dual position
flip stand, the 9650 makes a smart looking
addition to any desk.
And keep in mind
Improved total cost of ownership: The Avaya
9650 supports a portfolio of telephone
modules and adapters and accessories such
as wideband headsets and an adapter to
support Gigabit Ethernet and Bluetooth —
allowing for flexible and cost effective
enhancements and investment protection.
For those requiring support for additional
feature keys, the Avaya 9650 supports up to
three 24 button expansion modules.
Security and reliability: With enhanced
protection against denial of service attacks and
support for 802.1x, LLDP as well as improved
VLAN separation, the Avaya 9650 delivers the
high level of security and reliability that you’ve
come to expect from Avaya.
Avaya one-X® Deskphone
9650 IP Telephone
fact sheet
avaya.com
Key Features
Hardware
• Backlit display – 3.8” diagonal QVGA
quality gray-scale pixel-based with
adjustable display angle
• 9650C supports a ¼ VGA color screen
• Three line buttons with LEDs
• Eight Programmable feature keys
(Softkeys); max. 16 partners
• Full-duplex wideband speaker phone
• Ergonomic wideband hearing aid
compatible handset supporting TTD
acoustic coupler
• Two message waiting indicators
• Innovative dual position flip stand
• Wall mount kit available
• Four-way navigation cluster button
• Four contextual softkey buttons
• Volume button (separate volume levels in
the handset, speaker, and ringer)
• Avaya Menu button
(options and settings access)
• Message button (LED)
• Telephony application (hard button)
• Mute button (LED)
• Speaker button (LED)
• Headset button (LED)
• Contacts button
• Call log button (LED)
• Ethernet (10/100) line interface with
secondary Ethernet interface
• Module interface to support add-ons
• Supports three 24-button expansion
modules (one 24 button expansion
module for Avaya Aura™ Communication
Manager 3.1 and prior versions)
• PoE 802.3af compliant class 2 device
• Two adapter interfaces
• USB interface – supports USB 1.1
compatible thumb drives for personal
contacts
• Wideband Headset Interface
Software
• Supports 24 Call Appearances or
Administrable Feature keys
• 250 entry contacts application
(hard button)
• Call log (100-entry) with hard button and
LED for missed call indication
• H.323 protocol supported
• Standards-based G.722 wideband Codec
and the following narrow band codecs:
G.711, G.726, G.729A/B
• Support for the Avaya push API application
interface — for third party telephone
applications (http://www.support.avaya.com)
• Support for the following languages:
English, Canadian French, Parisian
French, Latin American Spanish, Castilian
Spanish, German, Italian, Dutch,
Brazilian Portuguese, Japanese (Kanji,
Hiragana, Katakana), Simplified Chinese,
Korean, Russian Cyrillic, and Hebrew.
• Speech dialing languages include: US
and UK English, French, Spanish, Dutch,
German, Italian, Brazilian Portuguese
Requirements
• Avaya Aura™ Communication Manager
3.0 or greater
• Local or Centralized Electrical Power –
through PoE 802.3af switch, or local
power supply
Learn More
For more information about how Avaya
IP Telephony solutions may be leveraged
to help grow revenue and reduce costs,
contact your Avaya Client Executive,
Avaya Authorized BusinessPartner or visit
avaya.com and click on IP Telephony.
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05/09 • LB3353-02
About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers, and related services directly
and through its channel partners to leading businesses and organizations
around the world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.
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