Communications Solutions For Realtors Avaya
User Manual: Avaya Communications Solutions For Realtors Avaya IP Office Other s - www.telecomuserguides.com
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avaya.com Communications Solutions for Realtors Looking for new ways to help your agency lower costs and deliver the service that makes you stand out in today’s marketplace? Avaya has the answer: the Avaya IP Office communications system. It’s designed with the communications capabilities you need to sell more and deliver the personal service that builds customer loyalty. And by The always-in-touch realtor • Keep your overhead low by using your communications system to efficiently route calls, streamlining communications, it can Imagine a realtor without a mobile handle routine requests and take lower your overhead. phone? Impossible in today’s advantage of home-based workers environment. world to simplify their business, drive having a mobile phone is just the sales and lower costs by taking advan start. Today, the right communications tage of the Avaya IP Office communi system can do much more than simply cations system. keep your agents connected when they Learn More About Avaya IP Office: Watch a Demo Calculate Your ROI in 5 Minutes See Customer Stories Go to avaya.com/small OVERVIEW Avaya works with realtors around the But to really be in touch today, are not in the office. In a single, compact solution, Avaya Ask yourself—are you taking advantage set of leading-edge communications of your communications system to capabilities specifically designed to IP Office provides an unprecedented help today’s realtors work better and • Simplify the way all calls, voice mes serve customers more effectively. sages and e-mails get to your agents If you are ready to use communica • Ensure that every caller gets the tions to drive your growth in today’s personal service that enhances rapidly changing realty marketplace, your agency’s image and drives rely on Avaya IP Office to give you the customer loyalty tools you need to succeed. 1 avaya.com IP Office: Enhanced Service, Lower Costs Sharing call handling resources: If you have multiple offices, Avaya IP Office makes it easy to pool call handling resources to enable shorter hold times and more qualified agents handling the calls. Also share your messaging system and company directory across locations. Home agents: Because the Avaya solution is an IP-based system, agents can work from any location—including their own homes— with all the call handling capabilities they One-number reachability: In real estate, saver: it eliminates the fees you pay to accessibility is everything. Avaya takes outside conferencing services. In addition to accessibility to a new level by taking all the the audio call, you can broadcast documents guesswork out of knowing which number (i.e., web pages, photos of new listings). to use. With Avaya IP Office, everyone gives out just one number—your agency’s Simple call handling: Handling your day-to- main number—and IP Office automatically day call volume quickly, accurately and cost- forwards calls to the agent’s mobile, home, effectively is critical to creating the kind or other phone. There’s no need to give out of customer experience that drives repeat personal numbers. Agents can screen out business and word-of-mouth. Avaya IP Office unimportant calls and have voice messages will help make it happen by delivering and/or faxes automatically routed to their mobile device as e-mail. Because, all phone contact goes through your main office number, it builds the image of your agency and provides more customer control. Instant conference calls: When a deal is on the line and time is at a premium, IP Office makes it easy to connect all the parties using its built-in conference bridge. Agents can instantly set up a conference call anytime, anywhere using any phone. Because IP Office provides two 64-port conference bridges, your agency can have multiple conference calls simultaneously. This is not only convenient—it’s a money- 2 • Call routing capabilities designed to minimize hold times. • Point-and click call management that need, and still be centrally managed. It’s a cost-effective way to take advantage of qualified people for short periods of time. Making it easy to get information: Communications is best when it’s fast and simple. With Avaya IP Office you can easily implement automated services to circulate information quickly: set up a distribution list for voice mails and e-mails that alerts all agents to new listings, price reductions, important announcements, etc. Simple, low cost administration: IP Office takes the hassle out of reconfiguring your communications system to keep up gives your call handlers an on-screen with staff changes or to add or relocate interface to see what agents are available phones and other devices. If a member and where, and also easily checking of your staff leaves, or you want to set up listings and other data. communications on another device or in another location (including a home office), • The ability for your IP Office system to just plug in and power on—IP Office instantly recognize repeat customers – automatically reads the IP address of the providing the personal touch that drives device. If you have multiple locations, repeat business. you can also easily manage all systems from a single Windows-based interface (no travel costs). avaya.com Flexible Options for Your Agency Essential Edition “I just need basic communications.” Help keep your costs down and get all Preferred Edition “I want to make my agents more responsive and professional.” Advanced Edition “Give me the tools to serve customers more effectively.” the essential call handling capabilities— Get the communications capabilities that For realtors who take customer service IP Office Essential Edition is the perfect will give your agency a competitive edge… seriously and want to be the best. You get communications starter kit for your agency. as well as the built-in capacity you need to everything in the Preferred Edition plus keep growing. powerful tools for managing your sales/ What’s Included: All the “must haves” your service center. agency needs (call routing, Caller ID, hold/ What’s Included: Ten times more call conference/transfer, voice mail) plus a great handling and voice messaging capacity than What’s Included: Automated self-service selection of Avaya phones. Essential Edition plus automated service options—for providing directions, prompts (wait time, new listings, etc.) as information on listings and more. Automated When you are ready, move up to the well as call recording for keeping tabs on service alerts that let you know when Preferred Edition. how well customers are being handled on service thresholds (i.e., wait times, calls on the phone. hold) have been exceeded. Advanced call recording options you can use to identify problems and quickly address them. ACCOMMODATES YOUR CHOICE OF DEVICES IP Office has the ability to work with IP, digital, analog, SIP or wireless technologies. Use the devices you want, wherever you need them. 3 Productivity Solutions For All Your Employees POWER USER RECEPTIONIST Give your executives and managers— Equip your front desk personnel with anyone using a laptop—the easy point-and-click call controls that communications tools to maximize their streamline call handling. accessibility and close deals. MOBILE WORKER Tools to keep your agents in touch at all times-wherever they happen to be working. IP Office User Productivity Solutions— Power to Your People CUSTOMER SERVICE AGENT Equip your call center with the tools to provide prompt, accurate, personal service. OFFICE WORKER Give anyone using a PC a complete set of tools to help them work smarter and communicate more easily. TELEWORKER CUSTOMER SERVICE SUPERVISOR Make any home office Get the reports to judge your a remote extension of marketing campaigns and how well your agency. sales and service calls are being handled. About Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. © 2009 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc All other trademarks are the property of their respective owners. 12/09 SB2301-02 avaya.com
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Creator : Avaya Description : Avaya IP Office communications system can help real estate agencies lower costs and deliver quality client service. Subject : unified communications, IP telephony, voice over IP, VoIP, communications systems, small business, mid-size business, SMB, realtors, real estate agencies, home sales, real estate agents Doc Change Count : 127 Producer : Adobe PDF Library 9.0 Trapped : False Page Count : 4EXIF Metadata provided by EXIF.tools